Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean Stakeholder Engagement Plan and Grievance Mechanism Draft June 26, 2020 Prepared by SEADRIF Trustee and Insurance Company Approved by the SEADRIF Sub-Trust A Committee [Effective Date] Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean Stakeholder Engagement Plan and Grievance Mechanism The document is part of the project’s Environmental and Social Management System (ESMS). The ESMS -including this Stakeholder Engagement Plan and Grievance Redress Mechanism- will be disclosed on the website of SEADRIF for public information and feedback. For external communications on environmental and social issues, SEADRIF will put in place a mechanism to receive, respond to, and document requests for information or concerns to allow a timely response. This includes making contact information (e-mail address) of SEADRIF publicly available and accessible. 1.1 Stakeholder Engagement A high-level stakeholder consultation will be conducted by E&S Focal Point at the instruction of the Committee and upon communication by the Trustee prior to project effectiveness. A detailed stakeholder analysis matrix is provided in Table 1. Two categories of stakeholders have been identified, relevant to the operation of SEADRIF, which include: • Project affected parties, including: o Beneficiary countries: ▪ Ministry of Planning, and Finance, and Industry of Myanmar; and ▪ Ministry of Finance of Lao PDR, o SEADRIF donors: ▪ Monetary Authority of Singapore; ▪ Ministry of Finance of Japan; • Other interested parties including: o National Emergency and Development related Authorities and Departments of the beneficiary countries; o Civil Society Organizations (CSOs); and o Media. Regular stakeholder engagement will be planned and conducted by the E&S Focal Point at the instruction of the Committee and upon communication by the Trustee in accordance with the stakeholder engagement strategies defined in Table 1 through required reporting obligations, information disclosure, and grievance management, as well as other adequate and necessary engagement activities, as required. The E&S Focal Point will engage all stakeholder in accordance with the following principles, as required: • Implement stakeholder engagement in a manner that is appropriate and cognizant to the local social and cultural context; • Maintain transparency of information disclosure to stakeholder groups in accordance with relevant in-country regulations; Page 2 of 8 Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean • Engagement is free of intimidation and coercion; and • Implement a grievance mechanism and ensure that opportunities to incorporate adequate feedback are included in SEADRIF’s operations. Key information relevant to stakeholders’ concern(s) will be provided via SEADRIF’s website (www.seadrif.org) for information disclosure. The Committee welcomes and encourages feedback from the stakeholders regarding the information disclosed during stakeholder engagement activities. The E&S Focal Point will take a pro-active approach at the instruction of the Committee and upon communication by the Trustee, reaching key Project Affected Parties in order to request their comments and feedback through email during both project preparation and implementation. The SEADRIF website will be used to publish the relevant information. Page 3 of 8 Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean Table 1. Matrix of Stakeholder Analysis Proposed Nature & Stakeholder Potential Role in Strategies SN Key Characteristics Nature & Extent of Interest Extent of Group the Programme Related to the Influence Group Project Affected Parties 1 Ministry of The Ministry of Planning, The Ministry of Planning, Utilization of SEADRIF Request for Planning, Finance and Industry of Myanmar Finance and Industry of insurance beneficiary comments Finance and is a ministry of the Government Myanmar's main interest in payouts. country. through email Industry of of Myanmar responsible for relation to the development or in-person Myanmar administration of financial and operation of SEADRIF is meeting institutions, fiscal policy contributing to the regional development and national catastrophe risk insurance planning. pool and receiving insurance payouts in the event that a natural disaster occurs within Myanmar. 2 Ministry of The Ministry of Finance of Lao Ministry of Finance of Lao Utilization of SEADRIF Request for Finance of PDR is a ministry of the PDR's main interest in insurance beneficiary comments Lao PDR Government of Lao PDR relation to the development payouts. country. through email responsible for financial sector and operation of SEADRIF is or in-person management, public budget contributing to the regional meeting planning, and administration of catastrophe risk insurance other relevant fields such as tax, pool and receiving insurance revenue department, and national payouts in the event a natural finance system. disaster occurs within Lao PDR. 3 Monetary The Monetary Authority of The Monetary Authority of Oversight the Regulator and Request for Authority of Singapore is the central bank and Singapore’s main interest in compliance of donor of comments Singapore the regulatory body of insurance relation to the development SEADRIF with SEADRIF. through email industry in Singapore. and operation of SEADRIF is the relevant laws or in-person contributing to the regional and regulations. meeting catastrophe risk insurance pool and regulating the Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean Company in accordance with the applicable laws and regulations. 4 Ministry of The Ministry of Finance of Japan The Ministry of Finance of Oversight the SEADRIF donor. Request for Finance of is a ministry of the Japanese Japan’s main interest in operation of comments Japan government. relation to the development SEADRIF through email and operation of SEADRIF is or in-person contributing to and governing meeting the regional catastrophe risk insurance pool. Project Interested Parties 5 Communities Community residents who can be The development and Not applicable. Final beneficiaries Information of the affected by a natural disaster operation of SEADRIF could of the insurance disclosure on beneficiary happened in a beneficiary support the community rescue payouts the official countries country. works during and after a website of natural disaster happened in SEADRIF beneficiary countries and provide financial liquidity to support affected communities with recovery and redevelopment of the community and their livelihood. 6 National Departments or authorities National Emergency and Not applicable. Government Information Emergency established under the Development related authorities of disclosure on and governments of the beneficiary Authorities and Departments SEADRIF the official Development countries for the management of of the beneficiary countries’ beneficiary website of related emergencies during a natural main interests in relation to countries for SEADRIF, Authorities disaster and leading the post- the development and organising and request for and disaster recovery and operation of SEADRIF is to emergency comments Departments redevelopment. be responsible for the rescue, response during through email of the recovery and redevelopment and after natural beneficiary related activities using the disasters. countries insurance payouts provided by SEADRIF. Page 5 of 8 Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean 7 Civil Society Opinion leaders of the local Civil Society Organisations' Provide voice for Third-party Information Organisations society; facilitator of natural main interests to the parties that the influencer to the disclosure on disaster response in the Member development and operation of organization is operation of the official States. SEADRIF is to support the representing or SEADRIF. website of rescue, recovery and advocating. SEADRIF redevelopment related activities using the insurance payouts provided by SEADRIF. 8 Media Opinion leaders of the local The media may express their Provide a voice Third-party Information society opinion on the provision of for parties that influencer to the disclosure on insurance payouts. the organization operation of the official is representing or SEADRIF website of advocating. SEADRIF Page 6 of 8 Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean 1.2 Grievance Mechanism 1.2.1 Grievances related to the SEADRIF’s operations Grievances raised from stakeholders in relation to SEADRIF own activities financed by the WB will be managed by the E&S Focal Point at the instruction of the Committee and under the supervision of the Trustee. An overall grievance mechanism is summarized in Figure 1. Figure 1. Grievance Mechanism External Stakeholder Grievance Mechanism: SEADRIF Relevant Personnel External Stakeholder’s Identification of E&S E&S Focal Point and or Party feedback on SEADRIF related Grievances E&S Counterpart for Grievance Website Redress Internal Stakeholder Grievance Mechanism: SEADRIF Relevant Personnel or Party Grievance from Internal Stakeholder E&S Focal Point for Grievance Redress The E&S Focal Point will be responsible for the implementation of the grievance mechanism and keeping all relevant records at the instruction of the Committee and under the supervision of the Trustee. The E&S Focal Point is required to complete the records of relevant information in the SEADRIF Grievance Log to track grievance redress progress and ensure transparency. A template of the SEADRIF Grievance Log will be included in the Sub-Trust A Operations Manual. Rev. [Status] | [Publish Date] SEADRIF | SEADRIF SEP 26June2020_clean Figure 2. Process of implementing grievance mechanism 1. Receive and Register Grievance 2. Acknowledge Grievance 3. Grievance Screening 4. Grievance Investigating 5. Grievance Response 6a. Successful Resolution 6b. Appeal 7. Close Out The E&S Focal Point will communicate the channels for reception of grievances from i) external parties and ii) internal parties (i.e. those performing work for SEADRIF). External: Grievances may be received via the SEADRIF website from external parties. Internal: For direct workers and contractors working for SEADRIF the first route to addressing grievances should be through their employer. If they do not have a grievance mechanism, then on those occasions, the SEADRIF grievance mechanism may be used. Any personal details should only be made available to those involved in the resolution of the grievance in question, and all direct workers and contracted workers working for the Trustee and the Company will ensure that appropriate control measures are in place, such as document password protection to protect personal data when handling the grievance. 1.2.2 Grievances related to the use of insurance payout Grievances in relation to the use of payouts will be handled by each beneficiary country, with the support of the E&S counterparts, in accordance with the national regulations and system. The Committee will be responsible for reviewing the grievance redress of the beneficiary countries with support from the E&S Focal Point as part of the review of the Contingency Plans and E&S post audit. Page 8 of 8