East Africa Regional Conference Accelerating Water Supply and Sanitation for the Urban Poor 29th­30th May 2006 Nairobi, Kenya Conference Report Ministry of Water and Irrigation CONTENT Introduction | 3 Key Recommendations | 5 Recommendations for Specific Stakeholder Groups | 9 About the Opening Speakers | 12 Conference Program | 13 List of Participants | 18 Several photos on pages 0/2/3/7/10/11 and 28 by Han Seur. 2 INTRODUCTION More than 160 water and sanitation specialists from 16 The conference was called to focus attention and stimulate African countries participated in the East African Regional action on how to resolve critical water supply, water safety Conference on `Accelerating Water Supply and Sanitation and sanitation access issues for the majority of urban poor for the Urban Poor,' hosted in Nairobi, Kenya, from 29­30 in Africa. With less than ten years left to attain the Millen- May, 2006. The conference was convened by the Ministry of nium Development Goals on water supply and sanitation ­ Water and Irrigation1, with joint support from the German to halve the proportion of people without access to basic Agency for Technical Co-operation, Deutsche Gesellschaft water and sanitation services by 2015 ­ Sub-Saharan für Technische Zusammenarbeit (GTZ), and the Water and Africa is still the region most off-track with respect to Sanitation Program-Africa (WSP-AF). achieving these global targets. The most vulnerable are poor communities, especially women and children living in The regional dialogue brought together senior managers of Africa's fast growing suburbia of low-income settlements. the water sector from national and local governments, re- The dialogue therefore focused on searching for solutions gulatory agencies, utilities and private domestic water ser- to step up and sustain the pace at which the urban poor vice providers, as well as civil society, think tanks and the can gain access to improved water and sanitation services. local media. Also present were multilateral and bilateral donor agencies2 and international development organiza- tions.3 1 The Conference was opened by Hon. Mutua Katuku, Kenyan Minister for Water and Irrigation. 2 They include the World Bank, WSP­Africa, GTZ, UNDP, African Development Bank, SIDA, UN-Habitat, French Embassy, Danida, European Investment Bank, WaterAid, Care International, among development agencies involved in water and sanitation. 3 The UN Secretary General's Advisory Board on Water and Sanitation (UNSGAB) was represented by its vice-chair, Dr Uschi Eid. 3 Discussions focused on practical solutions to improve de- livery of water supply and sanitation services to the poor. These include pro-poor reform of sector policies; harness- ing the potential of local private sector partnerships; data availability and sector information management; and lis- tening to the voices of the urban poor. The managers of key WSS institutions across east, central and southern Africa called for political commitment from governments, and urged good corporate governance and in- stitutional leadership to accelerate access to services for the urban poor. They also identified the need to strengthen the capacities of regulators to implement pro-poor regula- tion measures, and the challenge of enabling local small- scale water and sanitation service providers to operate in low-income settlements. Key recommendations included stronger pro-poor sector reform processes, pro-poor regulation for WSS service pro- vision, improved information and monitoring systems to cover particularly the settlements of the urban poor, pub- lic-private partnerships (with active participation of down- stream/small-scale providers); improved accountability of the domestic private sector/small-scale providers to con- sumers; and strengthened consumer voice and engagement. External support agencies were called upon to support Conference Themes these actions through knowledge and financial support. The conference was designed to engage discussion around speaker and video presentations, thematic panel sessions and group debates on the following themes: · pro-poor sector reforms; · local private sector / small-scale providers; · data and information systems on service and performance bench-marks; · the role of consumer voice; · pro-poor regulatory mechanisms; · innovative financing and investment mechanisms; and · special issues pertaining to sanitation. 4 KEY RECOMMENDATIONS The conference acknowledged that in order to address the key challenges facing the water and sanitation sector in Africa, the focus should be on sector reforms. So far the existing water regimes have not led to sustainable service provision for the majority of the peri-urban and low-income urban areas in most of the African cities, because reforms were not sufficiently pro-poor or because the restructuring of utilities was not embedded in comprehensive sector reforms. There is need to share best practices and consider alternative WSS models for effective service delivery, including adopting innovative financing and investment mechanisms to accelerate water supply and sanitation for the urban poor. A. Pro-Poor Sector Reform Implementation of pro-poor sector reforms is being ham- At the level of low-income urban settlements, interven- pered by, among other factors, the lack of strong regula- tions for water and sanitation (and indeed related aspects tory frameworks. If these reforms are to be sustainable, such as solid waste management and drainage) are inex- proper strategies and implementation structures (including tricably linked, yet sanitation investments nearly always financing mechanisms) need to be developed including: lag behind water supply; there is an urgent need to give equal prominence to sanitation. This requires new ap- · value added taxes/fees; proaches and the consideration of other options besides · levies for sanitation; subsidies, and could include provision for emergency pro- · efficiency or HIPC gains; and grams. · lifeline tariffs/cross subsidization. Current information on the state of service coverage for the Active engagement of the poor, through effective consulta- urban poor is extremely limited and hence there is a criti- tions, can develop trust and enhance the willingness to cal need for more accurate information to articulate their pay, while at the same time establishing effective means of needs both for planning and budgeting purposes. Partici- allocating funding not only for capital development and ca- pants noted the role for this information for advocacy, for pacity-building, but also for operation and maintenance example to the UN Water Board, or when dealing with de- thereafter. velopment partners. Considering that pro-poor WSS issues are inherently cross- Overall, governments and decision-makers need to listen to cutting in nature, support from other sectors is required if water service providers and set clear targets to ensure they are to achieve successful outcomes. Marketing strate- good service levels are maintained. gies to support the reform process should therefore be ho- listic in approach. They should set standards, which give due consideration to other related issues, such as conser- vation, storage, and human resource development. Further- more, they should be linked to national government devel- opment strategies and the MDGs/PRSPs. 5 B. Development of the local private C. Data and information systems sector/small-scale providers Regulatory frameworks for local private sector/small- There is need to establish baseline data and information scale providers need to be developed, as these frameworks systems for accessing coverage and service delivery to the provide practical operational mechanisms and clarify roles urban poor. Monitoring protocols need to be decentralized and responsibilities for all stakeholders. and rationalized, but with adherence to international guidelines. The general design of basic monitoring param- It was recommended that, as a priority, preparation of eters needs to be harmonized, standardized and cus- model agreements/contracts would be a good starting tomized to promote integration at the regional level. Man- point. The timeframe for such contracts and `concessions' agement information systems should be designed to enable should be sufficient to allow for investments in infrastruc- effective reporting to decision makers and the public on ture and ensure realistic opportunities for return on invest- the annual progress with regard to WSS and tracking ments. In addition, incentives for involving private progress towards achieving the MDGs. This can be achieved providers in sanitation should be promoted through the de- if data and information systems contain: velopment of a fund supporting their businesses. · clearly defined indicators; Where utilities have a `monopoly', contractual arrange- · utility/SSPs performance management by bench-marking; ments should be designed to allow third-party involvement and in service provision through partnerships or other arrange- · monitoring and cross-checks by the water sector ments involving the local private sector and small-scale regulatory institutions to ensure data reliability. providers. Such arrangements, which should include guid- ance on how to avoid monopolies and cartels of small- Improved collaborative arrangements for data collection scale third parties to the disadvantage of consumers, are needed between different sectoral ministries (for ex- would promote good governance. Additionally, accountabil- ample, between the Ministries of Water, Health, Housing, ity of small-scale providers and larger utilities should be Environment, Local Government, etc.). A good example enforced by regulatory bodies through guidelines for pric- would be the role of the Devolution Trust Fund (in Zambia), ing, water quality and quantity standards, for consumers. the Regulator and their systems for sharing such informa- tion. Consideration should be given to the development of spe- cific indicators for unplanned settlements and conflict/ emergency areas, to mitigate against the consequences of the expansion of such settlements, and contribute to im- proved planning for basic infrastructure. 6 D. Consumer voice The voice of consumers can contribute effectively at differ- ent levels: national policy-making, regulatory, utility and community level. This will require capacity building of communities, service providers and regulators to promote and strengthen consumer voice mechanisms/processes, and tools. To achieve this, service providers could use con- sumer voice tools (such as Consumer Report Cards and Water Watch Groups)4 to hear what communities ­ served and unserved ­ are saying about the services that are be- E. Pro-poor regulation ing provided. The feedback should be made public, and acted on, addressing consumer concerns. Regulation can play a decisive role in making WSS services more transparent, more accessible to the poor and in pro- Consumer voices should be institutionalized into regulatory viding all operators with the right incentives to serve them. frameworks and made part of performance audits. It will be Thereby, the regulatory regime must specifically cover ur- crucial for service providers to proactively disclose their ban poor areas and have targets to tackle their needs standards of service and consumer entitlements. while keeping a sensible balance between social and eco- nomic objectives. For this to be effective, key constraints to service provision, such as investment costs for public out- lets and connections for the poor should be subsidized. However, operation and maintenance costs should be cov- ered by the consumers. Information on coverage and ser- vice levels is key to effective pro-poor regulation. In this respect, the information and monitoring system of the reg- ulator and the consumer voice are useful tools to provide feedback about developments and issues on the ground. Pro-poor regulation must fall within the existing institu- tional frameworks, and services to the poor must be part of regular sector reviews. Incentives need to be provided to the regulator to facilitate effective participation of the urban poor, as part of build- ing their capacities. 4 Consumer Report Cards are currently being piloted in three Kenyan cities (Nairobi, Mombasa and Kisumu). In Zambia, a successful approach piloted by GTZ to involve the consumers has already been implemented, which allows Water Watch Groups, assisting consumers in disputes with providers, to work with the national water regulator. 7 G. Special issues pertaining to sanitation Financing and support for sanitation nearly always lags behind water supply and other basic services. Much of this problem stems from divided institutional responsibility for sanitation. Proposed actions for improving the sanitation situation include: · countries and towns need to reach consensus on the in- stitutional mandate and responsibilities for the promo- F. Financing tion, implementation and regulation of sanitation service provision; Policies need to promote an environment conducive for WSS investments, including adequate tariffs, access to lo- · at the local government level, accountability for sanita- cal and international financing, and risk management. In- tion needs could be enhanced through citywide strategic novative financing sources (e.g. co-financing, bonds, partial planning and marketing programs; risk instruments, insurance funds, etc.) need to be pro- moted. Service providers should aim to be self-financing · the implementation of sustainable and innovative finan- through efficiency gains. Management practices, such as cing strategies to support this could be promoted improvements in billing and revenue collection, are useful through a sanitation levy, dedicated to onsite sanitation; approaches in this respect. and Tariffs must be set at the right level by looking into cost · innovative technologies borrowed from the private sector recovery, access and affordability and by going beyond life- could improve accessibility, affordability and quality, line tariffs and using targeted connection subsidies, not hence the need for establishing an effective knowledge- just consumption subsidies. Tariff setting should be as in- sharing network. dependent as possible from political pressure, and avoid those tariffs that promote political capital only. Guidelines for standard transactions for service providers must be designed while at the same time, being adaptable to the needs of the local situation. Local private sector fi- nancing and management options (backed up by the right regulatory frameworks and practices) must be facilitated and promoted. 8 RECOMMENDATIONS FOR SPECIFIC STAKEHOLDER GROUPS 1. For National Governments 2. For Regulatory Bodies and Agencies supervising the delivery of WSS services To mainstream pro-poor WSS strategies within the sec- To ensure regulatory regimes cover poor areas, and tor reforms and demonstrate political will through the work to improve access to the poor (pro-poor regula- following proposed activities: tion) by: · provide institutional leadership and promote pro-poor · developing regulatory frameworks governing the activities mainstreaming (service provision to the poor); of both the local private sector and the small-scale providers, e.g. through signed agreements and/or con- · clarify the institutional mandates for the sector institu- tracts, with specific rules on pricing, water quality stan- tions on the national and local level, such as policymak- dards within realistic timeframes for cost-benefit realiza- ing, regulation and service provision, and including the tion; development of citywide planning and marketing strate- gies; · making the sector transparent by establishing an infor- mation system concerning the performance of providers, · develop and implement innovative financing mechanisms which must include progress in service provision to the for sanitation including cross-subsidies (e.g. tax levies on poor as one of the key sector benchmarks; water bills; lifeline tariffs; efficiency gains) and emer- gency programmes. In addition it was suggested that na- · designing pro-poor incentives and means of subsidizing tional governments promote policies that create a con- WSS, through which the operations and maintenance costs ducive, low-risk environment for WSS investments, par- can be covered by consumers; ticularly in accessing both local and international financing; · establishing and maintaining baseline information and a mechanism for sharing and dissemination, as part of sec- · promote inter-sectoral collaboration and holistic planning toral reviews; and approaches in order to harmonize sector development strategies in line with MDGs and PRSPs. Part of the strat- · promoting actions to make use of the consumer voice egy here is to develop information systems to report on (served and unserved) and ensure that the results are progress on the realization of the WSS MDGs. For this to made public. be possible, data, performance, management and monitor- ing needs to be defined by establishing a data and infor- mation system with clear indicators for emergency areas/unplanned settlements. Indicators should be har- monized, standardized and customized to promote inte- gration; and · establish prompt and accurate information sharing mech- anisms, by establishing cooperation mechanisms in data collection and information distribution between the sec- tors and ministries; external support agencies; develop- ment partners etc, to enhance and improve advocacy and budget planning. The UN Water Board was suggested as an important forum through which this information can be disseminated, in addition to establishing a regional infor- mation-sharing network to promote sanitation, for example, to establish a centre for excellence - say, the AfricaSan Partnership - for research, training and consultancy serv- ices. 9 3. For Service Providers 4. For Civil Society and Consumers To set up operational standards and mechanisms for To design and/or strengthen tools to capture the con- achieving efficient delivery of WSS Services. Proposed sensus of the WSS needs and enhance effective pro-poor activities include: service delivery through: · developing an enabling environment for business partner- ships between utilities, the local private sector and · analyzing current consumer voice mechanisms in service small-scale providers to discourage monopolies, forma- delivery and proactively disclose service delivery stan- tion of cartels to the disadvantage of the consumers, and dards and the consumer entitlements both at national achieve wider WSS coverage; level and at the utility/regulatory levels; · establishing financing mechanisms that can support · integrating consumer voice tools into the regulatory small-scale providers for improved sanitation service de- frameworks and make them part of the performance au- livery, e.g. setting up a sanitation trust fund; dits; and · improving billing and revenue collection mechanisms to · strengthening capacities of the communities and service enhance self-financing and improve efficiency gains; providers through information sharing and awareness raising. · establishing a framework that promotes and facilitates local private sector financing practices and management options; · proactively disclose standards of service and consumer entitlements; and · play a role in basic sanitation as demonstrated by the provider representatives during the conference (e.g. ONEA, Burkina Faso). 10 5. For Service Providers 6. For the Media To increase coordinated support to facilitate improved The media can play a vital role in implementing national urban WSS coverage for MDG target groups. It was pro- and regional advocacy and awareness campaigns to in- posed that external support agencies should: fluence formulation of pro-poor strategies and sectoral reform processes. Partnerships with media houses should focus on: · increase support to the fast growing settlements of the · developing communication strategies to advocate efficient urban poor where the high and increasing rate of eco- delivery of WSS, for example through informative features nomic poverty is accompanied by horrible living condi- for print and broadcast; and tions and particular forms of non-economic poverty; · facilitating knowledge and information sharing. · support innovative financing mechanisms e.g., co-financ- ing, bonds, partial risk instruments, insurance funds etc.; · build the institutional capacities of water regulatory bodies and service providers - especially on aspects of institutional leadership and good governance - in order to sharpen focus on pro-poor sector reforms in low- income urban areas (including unplanned settlements); · actively promote partnerships between the local private sector, small-scale and large-scale service providers; · support documentation of good practices for regional dissemination; and · undertake studies and publish series of field notes on issues pertaining to services for the urban poor. 11 ABOUT THE OPENING SPEAKERS Hon. J. Mutua Katuku, Minister of Water and Irrigation, Kenya Elected to Parliament in 1997 and 2002, Hon. J. M. Katuku was appointed as the Minister of Water and Irrigation in December 2005. Prior to this appointment, he served as the Assistant Minister for Finance for two years, beginning in January 2003. He holds a Masters degree from Kenyatta University and a BA from the University of Nairobi. Dr Uschi Eid, Vice-Chair, UN Secretary General's Advisory Board on Water and Sanitation (UNSGAB) A member of the German Parliament and of the Committee on Foreign Affairs of the German Bundestag, as well as its Sub-Committee "Foreign Cultural and Educational Policy", Dr Eid was also the develop- ment policy spokeswoman for the Alliance 90/The Greens from 1994 to 1998. From 1998 to 2005, she acted as the Parliamentary State Secretary to Germany's Federal Minister for Economic Cooperation and Development, and between 2001 and 2005 she was appointed to the G8 as the Personal Representative of the Federal Chancellor for Africa. At present, Dr Eid is the Vice-Chair of the UN Secretary General's Advisory Board on Water and Sanitation (UNSGAB). Arno Tomowski, Director, Environment and Infrastructure, German Technical Cooperation (GTZ) With professional ties to GTZ stemming back to 1985, Mr. Tomowski has extensive private and public sector experience that comprises the energy and process technology disciplines related to environment and infrastructure engineering. His business and development assistance experiences also span the globe, including several years in Eastern Europe, Vietnam and Indonesia prior to rejoining GTZ as the Di- rector of Environment and Infrastructure in 2003. Dr Piers Cross, Principal Regional Team Leader, Water and Sanitation Program-Africa (WSP-AF) With over 25 years of experience with many of the world's leading water agencies, Piers Cross has served in various capacities and locations of the Water and Sanitation Program, including at its Head Office in Washington and in its South Asia offices. He assumed his current position in Nairobi in 2001, in which he oversees the activities of the WSP in Africa. From a background in Social Anthropology, Piers has authored many publications on diverse aspects of water and sanitation service provision for the poor. He has served the water and sanitation sector in many capacities, including as founder Chief Ex- ecutive of the South African NGO, the Mvula Trust, as policy advisor, consultant, academic and volunteer. Left to right: Hon Katuku, Dr Eid, Mr Tomowski and Dr Cross 12 CONFERENCE PROGRAM Sunday, 28 May 2006 16:00-20:00 Registration 19:30-21:00 Welcome Cocktail Reception Monday, 29 May 2006 07:30-09:00 Registration 09:00-09:45 Opening Session Welcome · Mr. Arno Tomowski, Director, Environment and Infrastructure, German Technical Cooperation (GTZ), Germany · Dr. Piers Cross, Regional Team Leader, Water and Sanitation Program Africa (WSP-AF), Kenya Opening Address · Hon. John M. Katuku, Minister, Ministry of Water and Irrigation (MWI), Kenya Address from the United Nations Water Board · Dr. Uschi Eid, Vice-Chairperson of the United Nations Secretary General's Advisory Board on Water and Sanitation (UNSGAB) 09:45-10:45 Plenary: Challenges and Perspectives on Water Supply and Sanitation for the Urban Poor Presentations of Keynotes · Pro-Poor Sector Reform: Eng. Mahaboub Mohamed Maalim, Permanent Secretary, Ministry of Water and Irrigation (MWI), Kenya · Local Private Sector / Small Scale Providers: Mrs. Mukami Kariuki, Senior Water and Sanitation Specialist, World Bank · Data and Information Systems: Mr. Osward Chanda, Director, National Water Supply and Sanitation Council (NWASCO), Zambia · Consumer Voice: Dr. Gopakumar Thampi, Executive Director, Public Affairs Foundation, India 10:45-11:15 Coffee and Tea Break 13 11:15-12:15 High-Level Panel: Identifying Issues and the Challenges to Overcome Facilitator: Mr. Dennis Mwanza · Hon. John M. Katuku, Minister, Ministry of Water and Irrigation (MWI), Kenya · Dr. Uschi Eid, Vice-Chairperson of the United Nations Secretary General's Advisory Board on Water and Sanitation (UNSGAB) · Eng. Mathias Mulagwanda, Manager, Dar es Salaam Water and Sewerage Corporation (DAWASCO), Tanzania · Mrs. Catherine Mwango, Kenya Water for Health Organisation (KWAHO), Kenya · Mr. Anthony Githae, Director, Nyamasaria Water Works, Kenya 12:15-12:50 Q & A 12:50-13:00 Introduction and Presentation of Objectives of the Workshop Facilitator: Mr. Dennis Mwanza 13:00-14:30 Lunch 14:30-16:00 Breakout Session I Actual Experience - Case Studies on Ways to Improve WSS for the Urban Poor A: Pro-Poor Sector Reform Chairperson: Dr. William Muhairwe, Managing Director, National Water and Sewerage Corporation (NWSC), Uganda Rapporteur: Eng. Charles Koske, Program Specialist, Ministry of Water and Irrigation (MWI), Kenya Presentation of Case Studies · Mr. Mathias Mulagwanda, Manager, Dar es Salaam Water and Sewerage Corporation (DAWASCO), Tanzania · Mr. Christopher Henry Azuba, Acting Commissioner, Directorate of Water Development (DWA), Uganda · Mr. Adama M'Baye, Director, Ministry of Prevention, Public Hygiene, Sanitation and Urban Hydraulics (MHPS), Senegal B: Local Private Sector / Small Scale Providers Chairperson: Mr. Osward Chanda, Director, National Water Supply and Sanitation Council (NWASCO), Zambia Rapporteur: Mr. Nathaniel Paynter, Country Coordinator, Water Sanitation Program (WSP), Tanzania Presentation of Case Studies · Ms. Winnifred Kalebu, Chairperson, Association for Private Water Operators (APWO), Uganda · Eng. David Onyango, Chief Executive Officer, Kisumu Water and Sewerage Company (KIWASCO), Kenya · Dr. Cyrus Njiru, Principal Water Management Specialist, African Development Bank (AfDB) 14 C: Data and Information System Chairperson: Mr. Yohannes Gebremedhin, Head of Water Resource Administration, Ministry of Water Resources (MWR), Ethiopia Rapporteur: Thomas Levin, Project Assistant, German Technical Cooperation (GTZ), Kenya Presentation of Case Studies · Mr. Samuel Gonga, Manager, Devolution Trust Fund (DTF), Zambia · Mr. Dieng Babacar, Managing Director, Water Utility Partnership (WUP), Senegal · Mr. Samuel Mutono, Water and Sanitation Specialist, Water Sanitation Program (WSP), Uganda D: Consumer Voice Chairperson: Mr. Stephen Mutoro, Chief Executive Officer, Kenya Alliance of Resident Associations (KARA), Kenya Rapporteur: Mrs. Sarah de Villiers Leach, Communications Specialist, Water Sanitation Program (WSP), South Africa Presentation of Case Studies · Ms. Catherine Muyawala, Water Watch Group, Zambia · Ms. Rosemary Rop, Water, Sanitation and Consumer Specialist (WSP), Kenya · Mr. Gopakumar Thampi, Executive Director, Public Affairs Foundation, India 16:00-16:30 Coffee and Tea Break 16:30-17:30 Continuation of Breakout Session I 19:00-21:30 Dinner Reception Tuesday, 30 May 2006 08:30-09:30 Morning Highlights · Devolution Trust Fund Film: Reaching the Millennium Development Goals for WSS in Zambia - Basket Funding for the Poor · Photo Presentation: Water Supply and Sanitation in Low-Income Areas, Bad and Good Practices, Experiences from Zambia, Uganda and Tanzania (Mr. Han Seur, Consultant) · Water Sanitation Program Film: Understanding Small-Scale Providers of Sanita- tion Services Q & A 15 09:30-10:15 Feedback and Recommendations from the Breakout Session of the Previous Day 10:15-10:45 Coffee and Tea Break 10:45-11:30 Plenary: How to Serve the Urban Poor - Challenges and Opportunities Presentations · Pro-Poor Regulation: Mrs. Amelie D'Souza, Advisor, German Technical Cooperation (GTZ), Zambia · Sanitation: Mr. Jules Ouedraogo, Director of Sanitation, National Office of Water and Sanitation (ONEA), Burkina Faso · Financing in the Sector: Mr. Satyanarayana Vejella, UN Habitat, Kenya 11:30-12:30 Breakout Session II A: Pro-Poor Regulation Chairperson: Mr. Roland Werchota, Program Manager, German Technical Cooperation (GTZ), Kenya Rapporteur: Mr. Samuel Mutono, Water and Sanitation Specialist, Water Sanitation Program (WSP), Uganda Presentation of Case Studies · Ms. Clara Santos, Legal Assistant, Water Regulatory Council (WRC), Mozambique · Mr. Osward Chanda, Director, National Water Supply and Sanitation Council (NWASCO), Zambia · Mr. David Schaub-Jones, Outreach and Research Officer, Building Partnerships for Development (BPD), South Africa B: Sanitation Chairperson: Mr. Ousseynou Diop, Senior Sanitary Engineer, Water Sanitation Program (WSP), Senegal Rapporteur: Eng. Malaquen Milgo, Water Services Expert, German Technical Coopera- tion (GTZ), Kenya Presentation of Case Studies · Mr. David Kuria, Practical Action (East Africa), Kenya · Mr. Peter Morgan, Consultant, Water Sanitation Program (WSP), Zimbabwe · Mr. Andreas Knapp, Senior Water Sanitation Specialist, Water Sanitation Program (WSP), Ethiopia C: Financing in the Sector Chairperson: Cyrus Njiru, Principal Water Management Specialist, African Developement Bank 16 Rapporteur: Sarah de Villiers Leach, Communications Specialist, Water and Sanitation Program (WSP) Presentation of Case Studies · Mr. Joerg Dux, Water Sector Coordinator, KfW Development Bank, Kenya · Eng. Lawrence Mwangi, Chief Executive Officer, Athi Water Services Board (AWSB), Kenya · Mr. Goodluck Nkini, Manager Trade Finance, CRDB Bank Limited, Tanzania 12:30-14:00 Lunch 14:00-15:15 Continuation of Breakout Sessions 15:15-15:45 Feedback and Recommendations From Breakout Session II 15:45-16:30 Panel: How to Take Actions Forward · Eng. Mahaboub Mohamed Maalim, Permanent Secretary, Ministry of Water and Irriga- tion (MWI), Kenya · Mr. Arno Tomowski, Director, Environment and Infrastructure, German Technical Coop- eration (GTZ), Germany · Mr. Piers Cross, Regional Team Leader, Water and Sanitation Program (WSP), Kenya · Mr. Denis Byamukama, Vice Chairman, Association of Private Water Operators (APWO), Uganda · Mrs. Catherine Mwango, Kenya Water for Health Organisation (KWAHO), Kenya 16:30-17:00 Q & A 16:30-17:00 Coffee Break 17:00-17:15 Conference Findings and Recommendations · Mr. Arno Tomowski, Director, Environment and Infrastructure, German Technical Coop- eration (GTZ), Germany 17:15-17:30 Closing Remarks · Eng. Robert Gakubia, Director for Water, Ministry of Water and Irrigation (MWI), Kenya 17:30-18:30 Farewell Cocktail 17 LIST OF PARTICIPANTS Name Country Institution Position Held E-mail Address|Tel.|Fax Brian Allum United Water and Sanitation Consultant brian.allum@thameswater.co.uk Kingdom for the Urban Poor Tel: +44 1183738821 Mulu Araya Ethiopia Ministry of Health Tel: +251 911 486301 James Areno Kenya National Irrigation Chairman Board (NIB) Christopher Henry Uganda Directorate of Water Principal Engineer azuba@dwd.co.ug Azuba Development (DWD) Tel: +256 41 223 300/311 Fax: +256 41 505 941 Dieng Babacar Senegal Water Utility Program Managing Director wup@wupafrica.org (WUP) diengbabacar@yahoo.fr Tel: +221 842 6584/221 849 5027 Cacilda Banze Mozambique Municipality of Maputo Councilor and Tel: +285 824 867 660 Administrator Fax: +285 21 45 60 06 Jan Bauer Kenya Embassy of the Kingdom Deputy Permanent jan.bauer@minbuza.nl of Netherlands Representative Tel: +254 20 4447412 Fridtjof Behnsen Uganda German Technical Technical Advisor fridtjof.behnsen@gtz.de Cooperation (GTZ) Tel: +256 31 263069/70 Fax: +256 41 348860/234685 Jean Louis Bongungu Democratic La régie congolaise de Secretary General nambasiswa@2004yahoo.fr Republic of distribution d'eau the Congo Roland Braun Canada Trojan Technologies Inc. Executive Vice President vrbraun@trojanur.com Tel: +519 457 3400 Fax: +519 457 3030 Ato Brown Tanzania World Bank Senior Sanitary Engineer fbrown@worldbank.org Tel: +255 22 2163284 Cell:+255 748 411154 Gutema Bulcha Ethiopia Ministry of Works and Director udss@ethionet.et Urban Development Tel: +251 11 5540636 (MWUD) Fax: +251 911 207583 Dennis Byamukama Uganda Association of Private Director/Vice Chairman byamukama@yahoo.co.uk Water Operators denbyam@hotmail.com (APWO) Tel: +260 1 226 941/2 Fax: +260 1 226 904 18 Name Country Institution Position Held E-mail Address|Tel.|Fax Osward Chanda Zambia National Water Supply Director omchanda@yahoo.com and Sanitation Council znwasco@zamnet.m (NWASCO) Tel: +260 1 226941 Richard K. Cheruiyot Kenya Water Services Inspectorate Services rrkipkorir@yahoo.com Regulatory Board Manager wsrb_kenya@yahoo.com (WSRB) Tel: +254 20 2733 559/61 Fax: +254 20 2733 558 Arnott Chilwesa Zambia North Western Water Managing Director nwwater@zamnet.zm and Sewerage Company carnott@zamnet.zm (NWWS) Tel: +260 8 821668 Webster Chola Zambia Lusaka Water wchola@lwsc.co.zm and Sewerage Company Piers Cross Kenya Water and Sanitation Regional Team Leader pcross@worldbank.org Program (WSP) Tel: +254 20 3226314/3226334 Sarah de Villiers Leach South Africa Water and Sanitation Communications sleach@worldbank.org Program (WSP) Specialist Tel: +27 221 426242 Ousseynou Eddje Diop Senegal Water and Sanitation Senior Water and sgagri@sentoo.sn, Program (WSP) Sanitation Specialist odiop1@worldbank.org Tel: +221 842 6584 Ernst Doering Tanzania German Technical Head of Programme ernst.doering@gtz.de Cooperation (GTZ) Tel: +255 744 897207 Amelie D'Souza Zambia German Technical Financial Advisor gtzregulation@zamnet.zm Cooperation (GTZ) Tel: +260 1 226941 Fax: +260 1 229281 Joerg Dux Kenya KfW Development Bank Water Sector Coordinator joerg.dux@kfw.de Tel: +254 20 3872 111 Uschi Eid Germany UN Secretary Vice-Chair uschi.eid@bundestag.de General's Advisory Tel: +49 30 2271575 Board on Water and Sanitation (UNSGAB) Eng. Joseph O. Eyatu Uganda Directorate of Water Principal Engineer, eyatu.oriono@dwd.co.ug Development Planning and Quality Cell:+256 772 591 919 Assurance Tel: +256 41 5057 763 Oriane Favier Kenya French Embassy Chargée de Mission oriane.favier@diplomatie.gouv.fr Tel: +254 20 316363 19 Name Country Institution Position Held E-mail Address|Tel.|Fax Gerd Foerch Germany University of Siegen Professor, gerd.foerch@uni-siegen.de Doctor and Engineer Tel: +49 271 7402162 Fax: +49 271 740 2921 Juuko Fulgensio Uganda Community Integrated Executive Director cidi_ug@infocom.co.uk Developement Initatives jfulgensio@yahoo.com (CIDI) James Gachathi Kenya Guatanero Water Self-Help Group, Nanyuki Robinson Kariuki Gaita Kenya Rift Valley Water Chief Executive rvwsb@africaonline.co.ke Services Board Tel: +254 2 51 2213557 Anita Gaju Rwanda Rwanda Utility Director a_gaju@yahoo.com Regulatory Agency anitagaju@yahoo.com (RURA) Robert Gakubia Kenya Ministry of Water and rngakubia@yahoo.com Irrigation (MWI) Tel: +254 20 2726 547/2716103 Ext: 42249 Mwangi Gakunga Kenya Ministry of Water and Press Information Officer Irrigation (MWI) Yohannes Gebremedhin Ethiopia Ministry of Water Head, Water Resources yohannesg8@yahoo.co.uk Resources (MWR) Tel: +251 11 662 5526 Fax: +251 11 661 0855 Bahiru Genti Ethiopia Addis Abeba Sewerage Deputy Manager, aawsa.ha@ethionet.et Authority (AASAD) Business Affairs bahirugen@yahoo.com Tel: +251 11 662 3921 Fax: +251 11 662 3929 Francis Gichaga Kenya Water Services Regulatory Chairman fgichaga@uonbi.ac.ke Board (WSRB) Cell:0722 512487 François Gil Kenya Agence Française Deputy Director gil@groupe-afd.org de Développement Tel: +254 20 2718452/57 (AFD) Fax: +254 20 2717988 Anthony Githae Kenya Kisumu Nyamasari Director githae2001@yahoo.com Mumbura Water Works Tel: +254 722 262 971 Cell:0733 868124 Andrea Goertler Germany German Technical Junior andrea.goertler@gtz.de Cooperation (GTZ) Professional Tel: +49 6196 796505 Samuel Gonga Zambia Devolution Trust Fund Manager sgonga@dtf.org.zm (DTF) Tel: +260 1 226941 Fax: +260 1 226904 20 Name Country Institution Position Held E-mail Address|Tel.|Fax Fanos Habtewolde Ethiopia Ministry of Finance and Head fanhadt@yahoo.com Economic Development (MFED) Kasenga Hara Zambia National Water Supply Technical Officer khara@nwasco.org.zm and Sanitation Council Tel: +260 1 226941/2 (NWASCO) Joerg Hartman Tanzania KfW Development Bank Water Sector Coordinator joerg.hartmann@kfw.de Tel: +49 69 74317540 Jens Jeitner Kenya Deutscher Coordinator jens.jeitner@ded.de Entwicklungsdienst Tel: +254 20 573231/573376 (DED) Winnifred Kalebu Uganda Kalebu Limited Chairman wkalebu@yahoo.com (private operator) Tel: +256 772 509151 Cell:077 2509 151 David Kangethe Kenya Care Kenya, Project Manager kangethe@ksm.care.or.ke WASEH Project Tel: +254 59 22622/433/041 Fax: +254 59 22517 Jean Bosco Kanyesheja Rwanda Electrogaz jbkanyesheja@electrogaz.co.rw Mukami Kariuki USA World Bank Senior Water and rkariuki@worldbank.org Sanitation Specialist Tel: +1 202 473 2468 James N. Karuiru Kenya World Bank Consultant (Engineer) jkaruiru@worldbank.org Tel: +254 20 3226445 Cell:0721 163 750 Hon. John M. Katuku Kenya Ministry of Water and Minister Irrigation (MWI) Eng. H. M. Kiarie Kenya Tana Water Service Board Technical Manager tanawaterwsb@wananchi.com I. M. Kilonzo Kenya Ministry of Water and Deputy Director/ Irritation (MWI) QP Elizabeth Kingu Tanzania Ministry of Water Head, Business elizakingu@yahoo.com Monitoring of Urban Water Martin Kipping Germany Federal Ministry for Desk Officer martin.kipping@bmz.bund.de Ecomonic Cooperation Tel: +49 228 535 3759 and Development (BMZ) Tel: +49 160 914 39027 Phillip Kiptoo Kenya Eldoret Water Company Chief Executive Officer eldowas@africaonline.co.ke 21 Name Country Institution Position Held E-mail Address|Tel.|Fax Andreas Knapp Ethiopia Water and Sanitation Senior Water and aknapp@worldbank.org Program (WSP) Sanitation Specialist Tel: +251 11 5176069 Tel: +251 91 1502928 Ubald Koch Democratic German Technical Head of Programm ubald.koch@gtz.de Republic of Cooperation (GTZ) the Congo Anja Koenig Kenya German Technical Technical Advisor anja.koenig@gtz.de Cooperation (GTZ) Charles Koske Kenya Ministry of Water and Program Specialist karapkoske@wananchi.com Irrigation (MWI) Tel: +254 046 3197/2733810 James Kumeiya Kenya Transmara Communication Network David Kuria Kenya Practical Action East Africa david.kuria@practicalaction.or.ke Helmut Lang Zambia German Technical Programme Manager helmut.lang@gtz.de Cooperation (GTZ) Tel: +260 1 229 281 Thomas Levin Kenya German Technical Project Assistant thomas.levin@gtz.de Cooperation (GTZ) Issaias Lole Kenya UN-Habitat Assistant Project Officer lole.issaias@unhabitat.org cdir.habitat@unhabitat.org Tel: +254 20 623268 Fax: +254 20 623588 Neil Macleod South Africa Water and Sanitation Head nam@dmws.durban.gov.za Program (WSP) Tel: +27 031 302 4600 Mohamed Maalim Kenya Ministry of Water and Permanent Secretary ps@maji.go.ke Mahaboub Irrigation (MWI) Kamau H. Maina Kenya Water Services Chief Executive Officer wsrb-kenya@yahoo.com Regulatory Board (WSRB) Tel: +254 20 2733561 Fred Marangu Kenya Ministry of Water and Irrigation (MWI) Haruna Masebu Tanzania Energy and Water Utility Director General masebu@ewura.com Regulatory Authority Tel: +255 22 2123853/4/5 (EWURA) Fax: +255 22 2123180 22 Name Country Institution Position Held E-mail Address|Tel.|Fax Mokeira C. N. Masita Kenya Research International Account Director m.masita@resarch-int.com Tel: +254 20 4451015 Fax: +254 20 4451023 Rubhera Mato Tanzania University College of Senior Lecturer, mato@uclas.ac.tz Lands and Architectural Dep. of Environmental Studies Engineering Adama M'Baye Senegal Ministry of Hygiene Managing Director dirass@sentoo.sn Prevention and Sanitation ambaye@sentoo.sn (MHPS) Tel: +221 569 90 20/8864 63 12 Mary Mbowe Tanzania Ministry of Water Senior Engineer mrymbowe@yahoo.com Tel: +255 22 245 1464 Japhet Mbuvi Kenya Water and Sanitation Water and Sanitation jmbuvi@worldbank.org Program (WSP) Specialist Tel: +254203226321/3226334 Fax: +254 20 3226386/3226381 James Mbuzi Zambia Chipata Water Trust jamesmbuzi@yahoo.com Tel: +260 2114403 Eng. Malaquen Milgo Kenya German Technical Engineer malaquen.milgo@gtz-wsrp.or.ke Cooperation (GTZ) Peter Mokiwa Tanzania Dodoma Water Supply Managing Director duwasa@twiga.com and Sewerage Authority Tel: +255 26 2321179 Peter Morgan Zimbabwe Sanitation Consultant aquamor@mweb.co.zm Tel: +263 4 30 1115 John Mtaita Tanzania Morogoro Urban Water Managing Director uwsamg@raha.com Supply and Sewerage jmtaita-tz@yahoo.com Authority Eng. Muchiri Kenya Nyeri Water Company Technical Manager nyewasco@africaonline.co.ke William Muhairwe Uganda National Water and Director william.muhairwe@nwsc.co.ug Sewerage Corporation (NWSC) Mathias Mulagwanda Tanzania Dares Salaam Water Manager mulagwanda@dawasco.com and Sewerage Tel: +255 222 110931 Corporation (DAWASCO) Belete Muluneh Ethiopia Water and Sanitation Senior Water and bmuluneh@worldbank.org Program (WSP) Sanitation Specialist Tel: +251 11 662 7700 23 Name Country Institution Position Held E-mail Address|Tel.|Fax Mwalimu K. Musau Kenya Kenya Water Institute Director mkithome@yahoo.com (KEWI) kewi@sahannet.com Tel: +254 20 607425/33/43 Fax: +254 20 606356 Eng. Jacqueline Musyoki Kenya Ministry of Water and Technical Manager wsrb-kenya@yahoo.com Irrigation (MWI) jacquelinemusyoki@yahoo.com Tel: +254 20 273356 Fax: +254 20 2733558 Mutaekulwa Mutegeki Tanzania Tanga Urban Water Managing Director mmutegeki@yahoo.com Supply and Sewerage uwasa-tanga@kaributanga.com Authority (TUWSSA) James Mutero Kenya Consultant Tel: +254 250 4596 Samuel Mutono Uganda Water and Sanitation Water and Sanitation smutono@worldbank.org Program (WSP) Specialist Tel: +256 41 302 256 Stephen Mutoro Kenya Kenya Alliance of Chief Executive Officer kara@accesskenya.com Resident Associations Tel: +254 20 3873828 (KARA) Cell:0725 983 445/0733 779 585 Cathrine Muyawala Zambia Water Watch Group Librarian cmuyawala@zpa.org.zm (WWG) Tel: +260 97 I154455394 Bruno Mwanafunzi Rwanda Water and Sanitation Water and Sanitation bmwanafunzi@worldbank.org Program (WSP) Specialist Tel: +250 591 323 Eng. Laurence Mwangi Kenya Athi Water Services Chief Executive Officer Board Chief Executive Officer (AWSB) Paul Mwangi Kenya Transmara Communication Network Catherine Mwango Kenya Kenya Water for Health Executive Director info@kwaho.org Organization (KWAHO) Tel: +254 20 557550 Fred Mwango Kenya Ministry of Water Senior Deputy Director jmunyes2002@yahoo.co.uk and Irrigation (MWI) Dennis Mwanza Zambia Lusaka Water and Managing Director ddmwanza@lwsc.com.zm Sewerage Company lwsc@zamnet.zm Simon Ndutiye Rwanda Ministry of Lands, Coordinator, Projet Eau ndutiyes@yahoo.fr Environment, Forestry, et Assainissement Tel: +250 572080 Water and Mines en Milieu Rural (MLEFWM) 24 Name Country Institution Position Held E-mail Address|Tel.|Fax Cyrus Njiru Tunisia African Development Principal Water c.njiru@afdb.org Bank (ADB) Management Tel: +216 7110 2339 Specialist Goodluck Nkini Tanzania CRDB Bank Ltd Manager goodluck_nkini@yahoo.com nkini@crdbbank.com Tel: +255 22 2115495 Cell:+255 744 030597 Tom Ogalo Kenya Ministry of Water and Assistant Secretary tosewe@yahoo.com Irrigation (MWI) Tel: +254 722 847 220 Cell:+254 20 271 6103 Patrick Ombogo Kenya Lake Victoria South Water Chief Executive Service Board (LVSWSB) Awange Benson Omollo Kenya Nyasare Water Supply Chairman nyasarewater@yahoo.com Association (NWSA) Tel: +254 059 20192101 Willyse Omollo Kenya Transform Africa Consultant Consultants David Onyango Kenya Kisumu Water and Managing Director md@kiwasco.co.ke Sewerage Company Tel: +254 572024100 /2023977 (KIWASCO) Cell:0723 686401 K.Z.O. Onyango Kenya Ministry of Water and Director of Water Tel: +254 20 2716103 Irrigation (MWI) Resources Rose Osinde Kenya Independent Consultant rosinde@gmail.com Norah A. Osoro Kenya Water and Sanitation Team Assistant noroso@worldbank.org Program (WSP) Tel: +254 20 3226320/3226000 Jules Ouedraogo Burkina Faso National Office of Water Director of Sanitation onea.dg@fasonet.bf and Sanitation (ONEA) dass.onea@fasonet.bf Nathaniel Paynter Tanzania Water and Sanitation Country Coordinator npaynter@worldbank.org Program (WSP) Tel: +255 22 211 4575/6/7 William Pratesi- Kenya WWF-EARPO Water Fresh Water Advisor wpretesi-urquhart@wwfearpo.org Urquhant and Sanitation Tel: +254 20 387 7355/2630/1 Fax: +254 20 387 7389 Anderson A. Rabeson Madagascar WaterAid waandi@wanadoo.mg wateraidmg@wanadoo.mg Tel: +261 20 22 35370 Fax: +261 20 2235369 25 Name Country Institution Position Held E-mail Address|Tel.|Fax Muleme Reshid Ethiopia Addis Abeba City Head mulememuleme@yahoo.com Government Tel: +251 11 15 60271 Cell:+251 91 11 56250 Rosemary Rop Kenya Water and Sanitation Water and Sanitation rrop@worldbank.org Program (WSP) Consultant Tel: +254 20 322 6317/34 Cell: 0721 897 090 Clara Santos Mozambique Water Regulatory Council Legal Assistant clara@cra.org.mz (WRC) Tel: +258 21 312825 Dirk Schaefer Tanzania German Technical Technical Advisor dirk.schaefer@gtz.de Cooperation (GTZ) David Schaub-Jones South Africa BPD Water and Outreach and Research davidsj@bpddws.org Sanitation Officer Tel: +27 21 400 1472 Fax: +27 82 400 6068 Han Seur Zambia GKW Consult Consultant hanseur@hotmail.com Tel: +260 97 762136 Eugene Shamba Democratic Comité National des Secretary General shambae@yahoo.fr Republic of Actions de l'Eau the Congo et d'Assainissement (CNAEA) Precious Simasiku Zambia Southern Water and Community Relations southernwater@zamnet.zm Sewerage Company Officer precioussimasiku@yahoo.com (SWSC) Tel: +260 95 957025 Toni Sittoni Kenya Water and Sanitation Regional Communications tsittoni@worldbank.org Program (WSP) Specialist Tel: +254 20 3226316 Hon. Adan Sugow Kenya Ministry of Water and Assistant Minister/MP Tel: +254 20 2716103 Irrigation (MWI) Gopakumar Thampi India Public Affairs Foundation Executive Director pafindia@vsnl.net Tel: +91 80 25630925/255 Arno Tomowski Germany German Technical Director, Environment arno.tomowski@gtz.de Cooperation (GTZ) and Infrastructure Christopher Tumusime Uganda Directorate of Water Principal Engineer ctumusiime@dwd.co.ug Development (DWD) Partick Bernard Uganda National Water and Project Manager paddy.twesigye@nwsc.co.ug Twesigye Sewerage Corporation (Urban Poor) Tel: +256 41 256 761 / 257 911 (NWSC) 26 Name Country Institution Position Held E-mail Address|Tel.|Fax Satyanrayana Vejella Kenya UN-Habitat Project Finance Advisor satyav@unhabitat.org Tel: +254 20 725041 Fax: +254 20 7624265 Hon. Raphael Wanjala Kenya Ministry of Water and Assistant Minister/ Tel: +254 20 2716103 Irrigation (MWI) MP Heiko Warnken Kenya German Embassy First Secretary wz-1@nair.diplo.de Sam Watasa Uganda Consumer Protection Executive Member samwatasa@yahoo.com Association Tel: +256 712644655 Roland Werchota Kenya German Technical Head of Program roland.werchota@gtz.de Cooperation (GTZ) Jane Weru Kenya Pamoja Trust Executive Director landrite@pamojatrust.org Christoph Wurl Kenya Nzoia Water Technical Advisor nzowasco@swiftkisumu.com Services Company Ltd/ Tel: +254 20 577437 Deutscher Entwicklungs- Fax: +254 20 564041 dienst (DED) Valentina Zuin Mozambique Water and Sanitation Water and Sanitation vzuin@worldbank.org Program (WSP) Analyst Tel: +258 21 482348 / 498674 Cell:+258 82 5365205 27 Contact Details Ministry of Water and Irrigation (MWI) Deutsche Gesellschaft für Technische Water and Sanitation Program-Africa Maji House Zusammenarbeit (GTZ) GmbH (WSP-AF) Ngong Road Postfach 5180 World Bank P.O. Box 49720 65726 Eschborn P.O. Box 30577 Nairobi, Kenya Germany Nairobi, Kenya Email: psp@gtz.de Email: wspafrica@worldbank.org www.statehousekenya.go.ke/ www.gtz.de www.wsp.org government/water For more information, please consult the conference website www.gtz.de/en/themen/umwelt-infrastruktur/wasser/15772.htm