FY 2024 Senegal
Country Opinion Survey Report
ECR Business Intelligence Team | November 2024
Acknowledgements
The Senegal Country Opinion Survey is part of the County Opinion Survey (COS)
Program series of the World Bank Group. This report was prepared by the Business
Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and
Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron,
Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis of the
survey results. Noreen Wambui and Irina Popova provided data support.
BI acknowledges the significant contribution of the Senegal country team and
independent field agency, Cabinet Synchronix. In particular, BI is grateful for the
support from Myriam Dieye (Senior Operations Officer) and Seydina Alioune Djigo
(Communications Consultant), who coordinated the survey-related activities from
Dakar, Senegal.
Contents
Objectives
Methodology Overview
Overall Context
Overall Attitudes Toward the World Bank Group
World Bank Group’s Support for Development Areas
World Bank Group’s Engagement on the Ground in Senegal
World Bank Group’s Financial Instruments and Knowledge Work
The Future Role of the World Bank Group in Senegal
Communication and Outreach
Sample Demographics and Detailed Methodology
3
Objectives
This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Senegal
perceive the WBG. The survey explored the following questions:
1. Overall Context: How familiar are stakeholders with the WBG? How much do they trust the WBG?
2. Key Indicators: What opinion do key stakeholders have of the WBG regarding its effectiveness, relevance, alignment
with Senegal’s development priorities, and other key indicators? Are opinions improving or declining?
3. Development Priorities: What areas of development are perceived to be the most important? Have the priorities
changed over the past three years? How effective is the WBG perceived to be in these areas?
4. Engagement on the Ground: How is the WBG perceived as a development partner in Senegal? Are opinions
improving or declining?
5. Financial Instruments and Knowledge Work: What do key stakeholders value the most regarding the WBG’s
work in Senegal? What opinion do key stakeholders have of WBG financial instruments and knowledge products? Are
opinions improving or declining? What are stakeholders’ suggestions for improving WBG’s effectiveness?
6. Communication and Outreach: What are the preferred communication channels? Are there differences among
stakeholder groups in terms of preferred channels?
7. Message Recall: What key topics do stakeholders recall when the WBG communicates? Is there a relationship between
message recall and views of the WBG’s work?
4
Methodology Overview
Government Institution 22%
▪ Fielded March – April 2024
▪ 1,371 potential participants were asked to complete a mostly
quantitative survey Private Sector 18%
▪ Respondents completed the questionnaire online, via email, or they
received it via courier Civil Society Organization 14%
▪ List of names provided by the WBG country team
▪ Fieldwork managed by the BI team and the independent consultant Academia 10%
▪ 297 participants (22% response rate) Local Government Office or
9%
▪ 78% from Dakar Staff
▪ 33% currently collaborate with the WBG
Media 9%
▪ Compared to FY21 Country Survey
▪ 343 participants (69% response rate) Office of a Parliamentarian 7%
▪ Respondents completed the questionnaire online or on paper
▪ 21% collaborated with the WBG Bilateral or Multilateral Agency 3%
Click here for details of the Respondent Sample and Methodology. Office of the President, Prime
3%
Minister, Minister
What is your primary professional affiliation? (Select only 1 response)
Q (Percentage of Respondents, N=297)
5
6
Overall Context
“The WBG must strengthen its coordination of all projects financed in Senegal and further improve
the human capital of implementation by generating basic income to ensure a certain guarantee.
For the various sectors of intervention, the WBG must work with the government to target the
priorities that will lift the population out of poverty, particularly by stepping up funding for
agriculture, its globalization, health, education, infrastructure, and equity.”
(Government Institution Respondent)
“Better adapt its support to Senegal's needs. Provide more support to the national private sector.
With the current government, we hope to see a change in how World Bank financing is allocated.”
(Private Sector Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
Familiarity with the World Bank
▪ Comparison of FY24 and FY21: Respondents in this year’s All Respondents* 5.0
Country Survey reported significantly lower levels of familiarity
with the World Bank Group compared to the FY21 Survey:
Government Institutions 6.1
Mean familiarity: FY24 = 5.0
FY21 = 6.3 Media 5.9
▪ Collaboration with the WBG: Respondents who indicated Office of a Parliamentarian 5.4
that they collaborate with the WBG reported significantly
higher levels of familiarity with the institution’s work:
Academia 5.2
Mean familiarity: Collaborate with WBG = 7.2
Do not collaborate = 3.9 Civil Society 4.4
▪ Stakeholders: Respondents from government institutions Local Government 4.2
indicated the highest levels of familiarity with the WBG,
whereas respondents from the private sector reported
Private Sector 4.1
significantly lower familiarity with the WBG’s work.
1 2 3 4 5 6 7 8 9 10
Mean Rating of Familiarity
How familiar are you with the work of the World Bank Group in Senegal? 7
Q Scale: 1 Not familiar at all – 10 Very familiar *Significant difference between stakeholder groups
7.3
Trust in the World Bank National government
7.1
Group: Significant Variations Academia / research centers
6.8
Across Stakeholders Private sector*
6.0
Civil society* 6.6
6.2
Respondents in Senegal gave the highest trust ratings for
Regional development banks* 6.6
the national government and academia. 7.3
The overall ratings of trust in the WBG have declined The Central Bank of West African 6.5
States (BCEAO)* 7.0
significantly compared to FY21. However, respondents who
collaborated with the WBG and government respondents World Bank Group* 6.3
7.0
reported significantly higher levels of trust in the institution
Local government 6.1
(mean=7.3 and 7.1, respectively).
In contrast, respondents from the office of a Public sector agencies 6.0
parliamentarian and civil society reported significantly lower
United Nations agencies (e.g., 6.0
trust ratings (means = 5.7 and 5.9, respectively). WFP)* 6.4
Bilateral organizations (e.g., 5.8
French Development Agency)* 7.1
International Monetary Fund* 5.7
6.2
Media 5.5
5.5 FY24
5.4 FY21
Parliament / legislative branch
1 2 3 4 5 6 7 8 9 10
Mean Rating of Trust
Q How much do you trust each of the following institutions to do what is right for Senegal?
Scale: 1 Not at all – 10 Very much. *Significant difference between years 8
9
Overall Attitudes toward
the World Bank Group
“Support the government in identifying priority actions and defining a suitable funding model”
(Government Institution Respondent)
“Reduce the relative terms of loans to developing countries. In other words, review debt
servicing.”
(Government Institution Respondent)
“Manage projects until they have fully achieved their objectives. Diverting funding because the
deadline has arrived, without taking into account the extent to which project objectives have
been achieved, is not only inefficient but it also tarnishes the image of the government and
donors in the eyes of the public, who are left with a taste of unfinished business.”
(Government Institution Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
Key Performance Indicators Decreased or Remained
Moderate; Respondents who Collaborate with the WBG are
Significantly more Positive 7.2
Helps promote good governance
6.4
in Senegal
In FY24, respondents’ ratings of the WBG’s relevance and
influence on development policy were significantly lower,
and most ratings remained relatively moderate (below 6.5
7.0
on a 10-point scale). Positive influence on shaping
6.1
development policy*
• Respondents who collaborated with the WBG and 7.5
respondents from academia were significantly more
positive about its work across all indicators. 6.9
Effectiveness in helping Senegal
6.2
• Respondents from the private sector and from the achieve development results^
office of a parliamentarian gave the lowest mean 6.5
ratings across all these indicators. Notably, respondents
Collaborate with
from the private sector were the least familiar with the 6.9
WBG FY24
Relevant role in development in
WBG work compared to other stakeholder groups. 6.4 All FY24
Senegal*
6.9
All FY21
6.8
Alignment with development *Significant
5.8 differences between
priorities
All FY24 and All
6.0
FY21
1 2 3 4 5 6 7 8 9 10
The WBG’s work helps promote good governance in Senegal. Scale: 1 Strongly disagree – 10 Strongly agree
Q The WBG has a positive influence on shaping the development policy in Senegal. Scale: 1 Strongly disagree – 10 Strongly agree
Mean Rating
How effective is the WBG in helping Senegal achieve development results? Scale: 1 Not effective at all – 10 Very effective
The WBG currently plays a relevant role in development in Senegal. Scale: 1 Strongly disagree – 10 Strongly agree
The WBG’s work is aligned with what I consider the development priorities for Senegal. Scale: 1 Strongly disagree – 10 Strongly agree
^Compared to a mean score of the two questions in FY21: "Overall, please rate your impression of the WBG’s effectiveness in S enegal.
Scale: 1 Not effective at all – 10 Very effective; To what extent does the WBG’s work help to achieve development results in Sen egal? 10
Scale: 1 To no degree at all – 10 To a very significant degree
7.0
5.7
Stakeholders from The WBG’s work helps
promote good governance in
6.2
6.2
Academia and Senegal* 5.5
6.7
7.8 Government
Government Institutions 6.6
Institutions
5.3
Have More Positive Positive influence on
shaping 5.5
6.4 Office of a
Parliamentarian
development policy* 5.4
Perceptions of the WBG 6.7
7.2 Local
Government
6.6
Comparisons of ratings for key performance indicators 4.8
between stakeholder groups show that respondents 5.8 Civil Society
Alignment with development
5.5
from the office of academia and government priorities*
5.0
institutions have the highest ratings for the WBG work 5.7
7.1 Private Sector
across all KPIs.
6.8
In contrast, respondents from the private sector, the 6.0
6.8 Media
office of a parliamentarian, and civil society Relevant role in
6.2
respondents had significantly lower ratings. development*
5.7
6.7 Academia
7.2
6.7
6.1
6.6 *Significant
Effectiveness in helping
5.6 differences between
Senegal achieve results*
5.8 stakeholder groups
6.1
7.0
1 2 3 4 5 6 7 8 9 10
Q For question wording and scales, please see the previous slide. Mean Rating
11
Familiarity Leads to More Positive Perceptions
Comparing ratings of key performance indicators among 7.4
Relevant role in development in
respondents highly familiar with the WBG (ratings of 8- 6.2
Senegal*
10 on a 10-point scale) and those with little familiarity 6.2
with the WBG (ratings of 1-4 on a 10-point scale), one
can see that the more familiar stakeholders are with the 7.4
Helps promote good governance
WBG, the more positive their perceptions of it and its 6.5
in Senegal*
work are. 5.8
7.4
Meaningful engagement and outreach can continue Effectiveness in helping Senegal
to increase positive perceptions. 6.1
achieve development results*
5.7
7.3
Positive influence on shaping
6.1
development policy*
5.3
7.2
Alignment with development
5.8
priorities*
5.3
1 2 3 4 5 6 7 8 9 10
Mean Rating
How familiar are you with the work of the WBG in Senegal?
High Familiarity (8-10) Some Familiarity (5-7) Low Familiarity (1-4)
The WBG currently plays a relevant role in development in Senegal. Scale: 1 Strongly disagree – 10 Strongly agree *Significant differences between
Q The WBG’s work helps promote good governance in Senegal. Scale: 1 Strongly disagree – 10 Strongly agree levels of familiarity
How effective is the WBG in helping Senegal achieve development results? Scale: 1 Not effective at all – 10 Very effective
The WBG has a positive influence on shaping the development policy in Senegal. Scale: 1 Strongly disagree – 10 Strongly agree
The WBG’s work is aligned with what I consider the development priorities for Senegal. Scale: 1 Strongly disagree – 10 Strongly agree 12
Senegal’s Key Performance Indicators are Lower than
those of Other Countries in Western and Central Africa
and IDA Countries Surveyed in FY24
6.4
Relevant role in development 6.8
7.1
6.3
Trust the WBG to do what is right 6.9
7.1
6.2
Effectiveness in helping to achieve
7.0
results
7.1 Senegal FY24
6.1 Other AFW FY24^
Posititve influence on shaping
6.6
development policy Other IDA FY24^^
7.0
5.8
Alignment with development priorities 6.7
6.9
1 2 3 4 5 6 7 8 9 10
Mean Rating
^ Other Western and Central African Countries (AFW) FY24: Benin, Burkina Faso, Chad, Equatorial Guinea, Guinea-Bissau, Mauritania, Nigeria, and Togo.
Q ^^ Other IDA Countries FY24: Benin, Bhutan, Burkina Faso, Burundi, Cambodia, Chad, Comoros, Guinea-Bissau, Lao PDR, Lesotho, Maldives, Mauritania, Solomon Islands, 13
Somalia, South Sudan, Sri Lanka, Togo, and Zambia.
Stakeholder Trends Across Performance Indicators
Respondents from academia and government institutions
All Respondents 6.2
had the highest mean rating across the aggregated
responses to the twenty COS indicator questions. In
contrast, respondents from the private sector had the
Academia 6.7
lowest mean rating, suggesting a more critical perspective
on the same set of indicators.
Government Institutions 6.7
Collaboration with the WBG: Respondents who indicated
that they collaborate with the WBG gave significantly higher
ratings across the aggregated indicator questions compared Local Government 6.3
to respondents who did not collaborate with the WBG:
Mean rating: Collaborate with WBG = 7.0 Media 6.1
Do not collaborate = 5.8
Civil Society 5.9
Office of a Parliamentarian 5.8
Private Sector 5.5
1 2 3 4 5 6 7 8 9 10
Mean Rating of Aggregated Indicator Questions
Q All Indicator Questions asked on a Scale from 1 to 10. Click here for details of these Indicator Questions. 14
15
World Bank Group’s Support
for Development Areas
“Identify the key sectors for a country's development, such as education and training, health and
the economy, and improve them while taking into account our socio-cultural realities.”
(Respondent from the Office of the President, Prime Minister, Minister)
“Deconcentration of sectoral and project support. Take into account the sub-region, as the State
does not only represent Senegal's major cities. More investment in schools and universities.
Strengthen health infrastructure and services in all regions if possible. Priority investment in the
primary sector: fisheries, livestock, agriculture and rural development. Review financing models
and mechanisms and adapt them to the country's realities and system.”
(Academia Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
Focal areas for the WBG Agriculture / food security 63%
Education 57%
Jobs 41%
In FY24, stakeholders want the WBG to focus its resources on
agriculture/food security, education, jobs, water/sanitation, and Water / sanitation 35%
entrepreneurship promotion. Respondents in this year's survey Entrepreneurship promotion 35%
considered energy a much greater priority than in the FY21 survey Youth integration / technical and
31%
(5%). vocational training
Energy 29%
Private sector development 28%
In your opinion, what is the most important thing the WBG Health / pandemic preparedness 27%
could do to increase its effectiveness in Senegal?
Public sector governance 18%
“We need to help Senegal industrialize in order to reduce youth
unemployment.” Environment / natural resource
17%
management
(Academia Respondent)
Gender equity 16%
“Supporting Senegal in achieving food self-sufficiency.”
(Respondent from the Office of a Parliamentarian) Climate change and climate resilience 16%
Social protection 14%
“Debt relief and the creation of a plan, but also the development of
sectors such as agriculture, energy, livestock and the complete Transport infrastructure 12%
industrialization of these various sectors, to transform our products from
raw materials into finished products.” Macro stability / debt sustainability 11%
(Private Sector Respondent)
Urban development 11%
Digital infrastructure development 9%
Disaster risk management 2%
Which areas should the WBG prioritize to have the most impact on development results in Senegal? 16
Q (Select up to 5) (Percentage of Respondents, N=271)
Effectiveness of WBG’s Sectoral Support
Ratings of the WBG’s effectiveness in sectoral areas were generally
moderate across all sectors. Respondents who collaborated with the Finance / Institutions / Economic Growth
WBG were significantly more positive about its work in most sectoral
areas. 6.0
Macroeconomic stability
6.0
Public sector governance*
Human Development 6.7
5.9
Entrepreneurship promotion
6.0
Health*
7.0
5.7
Private sector development
5.7
6.1
Education* 5.6
6.6 Debt sustainability
5.6 5.5
Social protection* Regional integration
6.3
5.3
Trade
5.2
Gender equity*
6.1
5.2
Job creation / employment
FY24 5.1 FY24
5.1
Youth integration FY21 4.4
Crime and violence FY21
1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10
How effective has the WBG been at achieving development results in each of these areas in Senegal? Scale: 1 Not effective at all – 10 Very effective
Q (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) *Significant difference between years 17
Effectiveness of WBG’s Sectoral Support
Respondents gave the highest ratings for the WBG’s work in the areas of
transport and water supply/sanitation infrastructure, with government Infrastructure
respondents being particularly positive (effectiveness ratings above 7.0).
6.9
Transport
7.1
Environmental Sustainability Water supply and sanitation 6.4
infrastructure* 6.9
Climate change and climate 5.7
resilience* 6.9 6.2
Energy
6.5
5.6
Agriculture and food security*
6.7 5.6
Digital development*
6.2
Environment / natural resource 5.6
management 5.5
Extractives
5.9
FY24
5.1 FY24
Disaster risk management* 5.5
6.2 FY21 Urban development*
6.2 FY21
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Mean Rating of Effectiveness Mean Rating of Effectiveness
How effective has the WBG been at achieving development results in each of these areas in Senegal? Scale: 1 Not effective at all – 10 Very effective
Q (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) *Significant difference between years 18
19
World Bank Group’s
Engagement on the
Ground in Senegal
“Good government involvement in the design and implementation of projects tailored to the
country's needs.”
(Government Institution Respondent)
“It is essential for "the World Bank to direct its investments towards local authorities for greater
impact on the population, given that town halls are closer to the realities and needs of the
population.”
(Local Government Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
Perceptions of Long-Term Partnership are High;
other Perceptions are Moderate
In FY24, respondents continue to perceive the WBG as a Being a long-term partner to 7.8
long-term partner in Senegal, while their ratings for the Senegal 7.6
WBG’s openness have decreased significantly. Ratings for
responsiveness, flexibility, and staff accessibility haven’t
changed significantly and remain moderate, most below 6.0 Openness (sharing data and 5.9
on a 10-point scale. other information)* 6.5
Respondents who stated that they collaborated with the
WBG and government respondents gave significantly
Responsiveness to needs in 5.9
higher ratings across these questions than other stakeholder
Senegal FY24
groups. 6.3
FY21
Flexibility when circumstances 5.8
In your opinion, what is the most important thing the WBG change in Senegal
could do to increase its effectiveness in Senegal? 5.6
“The WBG would benefit from being more open and accessible to
the public.” (Bilateral/Multilateral Institution Respondent)
Access to WBG staff and 5.6
experts 5.4
1 2 3 4 5 6 7 8 9 10
Mean Rating
To what extent is the WBG an effective development partner in terms of the following?
Q Scale: 1 To no degree at all – 10 To a very significant degree ^Compared to the mean of institutional flexibility 20
and flexibility to changes in the country context asked in FY21. *Significant difference between years
Mixed Perceptions of WBG Collaboration with
Stakeholders in Senegal
In FY24, perceptions of the WBG’s collaboration with the national 7.3
government, other donors and development partners, and civil National government*
7.7
society have improved significantly. Respondents’ ratings of the
WBG’s collaboration with local governments and the private sector
Other donors and 7.1
were the lowest. development partners* 6.6
Notably, respondents from civil society gave significantly lower
ratings for the WBG’s collaboration with civil society compared to 6.7
Public sector agencies
other stakeholder groups (mean=5.3).
6.2
Academia / research centers
In your opinion, what is the most important thing the WBG FY24
. could do to increase its effectiveness in Senegal?
6.1 FY21
“I suggest strengthening the collaboration between the World Civil society*
Bank and local authorities to enhance the effectiveness of local 5.6
development initiatives. As close stakeholders, local authorities
have in-depth knowledge of local needs and dynamics. Their
5.9
involvement in development projects enables a better adaptation Private sector
of interventions to on-the-ground realities. By working closely 6.0
with them, the World Bank could optimize the impact of its
funding and initiatives.” 5.7
(Respondent from the Office of a Parliamentarian) Local government
1 2 3 4 5 6 7 8 9 10
Mean Rating
To what extent is the WBG an effective development partner in Senegal, in terms of collaborating with the following
Q groups? Scale: 1 To no degree at all – 10 To a very significant degree. *Significant difference between years 21
Stakeholders Want the Bank to Collaborate More
with the Private Sector, Local Government, CSOs, Academia
Respondents in this year’s survey indicated that the WBG should
collaborate more with the private sector and local government in Private sector 52%
addition to its partnership with the national government. Almost a third
of respondents welcomed more collaboration with civil society and
Local government 40%
academia.
Civil society (e.g., NGOs,
30%
CBOs)
Academia / research
28%
In your opinion, what is the most important thing the WBG centers
could do to increase its effectiveness in Senegal?
“1. Involve communities (including NGOs) in monitoring public Public sector agencies 25%
policies supported by the bank.
2. Support community development (70% of aid to the country)
through support for NGOs and rural production systems.” Other donors and
(Civil Society Respondent) 9%
development partners
“A strong involvement of parliamentarians in the planning and
design of projects to be financed by the WBG.” Other 5%
(Respondent from the Office of a Parliamentarian )
Parliament / legislative
4%
branch
In addition to its partnership with the national government, which of the following should the WBG collaborate with more
Q to have greater impact in Senegal? (Select up to 2) (Percentage of Respondents, N=275)
22
23
World Bank Group’s
Financial Instruments and
Knowledge Work
“Align its investments more closely with Senegal's real needs, ease its conditionalities in its
interventions in Senegal, and provide greater support to local authorities.”
(Academia Respondent)
“Take account of evaluations. Gather feedback from beneficiaries of funded projects. Strengthen the
system of good governance in funding management at all levels. Strengthen the capacities of
national and local players. Rely more on national and local expertise.”
(Civil Society Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
Financial Resources
Considered the Bank’s Financial resources 44%
Greatest Value
Technical assistance and
Technical assistance/implementation support and capacity 31%
implementation support
development and training are also valued by a third of the
respondents.
Capacity development and training 29%
Knowledge and analytical products 25%
In your opinion, what is the most important thing the WBG
could do to increase its effectiveness in Senegal?
“1. Improve financing conditions Development partner coordination 23%
2. Financing in line with priorities defined by the Senegalese
government”
(Government Institution Respondent) Mobilizing third-party financial
23%
resources
“The WBG should invest more in technical and vocational
training and in entrepreneurship to help the government reduce
endemic youth unemployment, largely due to very low Convening / bringing together
6%
industrialization, extremely high energy costs, and training that different groups of stakeholders
is ill-suited to the needs of the Senegalese economy.”
(Private Sector Respondent)
Other 4%
Which WBG instruments do you VALUE the most in Senegal? (Select up to 2)
Q (Percentage of Respondents, N=270)
24
Perceptions of Timeliness of the WBG’s Financial
Support have Improved; WBG is Seen as Insisting on
Accountability
The WBG insists on 6.8
Regarding the WBG's financial instruments, respondents accountability through its lending
expressed the highest levels of agreement on the WBG's
emphasis on accountability in its lending practices. This sentiment
The WBG effectively monitors 6.4
was particularly strong among respondents from academia and evaluates the projects it
(mean=7.9) and government respondents (mean=7.6). supports in Senegal* 7.4
At the same time, perceptions of the Bank’s effective monitoring The WBG’s Environmental and 6.3
and evaluation of the projects it supports in Senegal have Social Framework requirements
are reasonable 6.6
declined. Respondents from the office of a parliamentarian
(mean=4.6) and local government (mean=5.5) primarily drove the
decrease in ratings. The WBG provides financial 5.8
FY24
support in a timely manner* 4.6
FY21
Perceptions of the Bank’s financial support being timely, meeting
the country’s needs, and being competitive were moderate, with
The WBG’s financial instruments 5.7
significant fluctuations compared to the previous survey.
meet the needs of Senegal* 6.3
Respondents who collaborated with the WBG were
significantly more positive across all questions related to the The conditions of the WBG’s 5.4
financing are competitive
WBG financing. compared to markets
1 2 3 4 5 6 7 8 9 10
Mean Rating
To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree
Q *Significant difference between years
25
Familiarity with the WBG’s
Environmental and Social Framework
23% of respondents reported knowing a lot or a fair amount How familiar are you with the Environmental
about the WBG’s Environmental and Social Framework. Most and Social Framework instrument of the WBG?
of these respondents (over 70%) were from government
I know a lot about
agencies. this instrument
3%
I know nothing about
In your opinion, what is the most important thing the WBG I know a fair amount
this instrument
could do to increase its effectiveness in Senegal? about this instrument
20% 26%
“Improve communication on intervention areas with
stakeholders. Share reports from capitalization operations to
help communities better understand the significance of
collaboration with the WBG. The concept of Gender-Responsive
I know very little about
Inclusive Development (GRID) should be central to the WBG's this instrument
efforts. By designing and implementing projects that consider
51%
the diverse needs and contributions of all genders, the WBG can
promote gender equality and social inclusion. This would involve
initiatives such as empowering women economically, challenging
gender norms, and ensuring access to education and healthcare
for all.”
(Academia Respondent)
How familiar are you with the Environmental and Social Framework instrument of the World Bank Group?
Q Scale: 1 I know nothing about this instrument; 2 I know very little about this instrument; 3 I know a fair amount about this instrument; 4 I know a lot 26
about this instrument (Percentage of Respondents, N=293)
48% of Respondents Used the WBG’s Knowledge Work;
Perceptions of WBG Knowledge Remain Positive
Only responses of those who used
Respondents reported the highest levels of agreement WBG knowledge work are reported
regarding the WBG's contribution to bringing global
The WBG brings global expertise to 7.0
expertise to Senegal and enhancing the country’s
Senegal as part of its knowledge work 7.4
institutional capacity. However, fewer respondents
perceived WBG’s knowledge products as tailored to
Working with the WBG increases 7.0
Senegal’s needs.
Senegal’s institutional capacity 7.0
I am satisfied with the quality of the 6.9
In your opinion, what is the most important thing WBG’s knowledge work in Senegal FY24
the WBG could do to increase its effectiveness in
Senegal? Significant contribution of the WBG’s FY21
6.8
knowledge work to development results in
“For training purposes, national capacities should be used.” Senegal 7.1
(Government Institution Respondent)
“1. The WBG must regularly share its data with stakeholders. When I need to consult the WBG’s 6.7
2. The WBG's data files must be accessible to all.” knowledge work, I know how to find it
(Government Institution Respondent)
The WBG’s knowledge work is tailored to 6.3
Senegal’s context 6.4
1 2 3 4 5 6 7 8 9 10
Mean Rating
Have you ever used the WBG’s knowledge work, including participating in workshops or training programs? (Percentage of Respon dents, N=294)
Q To what extent do you agree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree
How significant a contribution do you believe the WBG’s knowledge work makes to development results in Senegal? 27
Scale: 1 Not significant at all – 10 Very significant ^Compared to “Source of relevant information on global good practices" asked in FY21.
28
The Future Role of the
World Bank Group in Senegal
“1. The WBG strengthens its coordination for all projects funded in Senegal.
2. Improve human capital management for implementation by reviewing benchmarks to ensure
certain guarantees.
3. Moving forward, in various sectors of intervention, the WBG should work closely with the
government to target priorities that will help lift populations out of poverty, particularly by increasing
funding in agriculture as a whole, health, education, infrastructure, and equity. ”
(Government Institution Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
How can WBG Increase its Effectiveness?
Open-Ended Responses
Outreach/Comms., 6% Focus Area*
• Education and training
• Agriculture and food security
• Private sector development and employment creation
Results, • Health services
9% • Infrastructure development
Focus Area, Engagement
Knowledge, 36%
10% • Involve local authorities more closely in project design
• Greater engagement with civil society as essential partners in
project monitoring, public policy implementation, and ensuring the
Financial
sustainability of development efforts
Support, 11%
• Engage directly with vulnerable populations, rural communities,
and beneficiaries at the grassroots level
Ops. Effectiveness, Engagement,
13% 15% Operational Effectiveness
• Tailor operations to the local context
• Streamline processes, particularly those related to project
approvals and funding disbursements, to reduce delays.
In your opinion, what is the most important thing the World Bank Group could do to increase its effectiveness in Senegal? (N=197)
Q *All percentages are counted based on the total number of topics mentioned by the respondents; individual comments could be counted multiple
times depending on the number of topics they cover. 29
How can WBG Increase its Effectiveness?
Open-Ended Responses (continued)
Outreach/Communication, Financial Support
6% • Align financing with national priorities and local realities
• Enhance accessibility and flexibility in financing
Knowledge
Results, • Enhance the accessibility and communication of knowledge
9% resources
• Leverage local expertise and tailor knowledge initiatives
Focus Area,
Knowledge, 36%
10% Results
• Rigorous and continuous monitoring of WBG-
funded projects to ensure objectives are met.
Financial
Support, 11% Outreach / Communication
• Be more transparent and accessible by regularly sharing
Engagement, data, reports, and project updates, including through media
Ops. Effectiveness, 15% channels and public workshops
13% • Organize training sessions with journalists, opinion leaders,
and community members
• Communicate lessons learned and successes achieved
through projects
In your opinion, what is the most important thing the World Bank Group could do to increase its effectiveness in Senegal? (N=197)
Q *All percentages are counted based on the total number of topics mentioned by the respondents; individual comments could be counted multiple
times depending on the number of topics they cover. 30
31
Communication and Outreach
“The World Bank would benefit from being more visible in Senegal by improving its
communication and information sharing (data, studies, training, etc.).”
(Government Institution Respondent)
Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Senegal? (N=197)
Direct Contact and Events were the Most Preferred
for Receiving WBG Communication
Respondents most preferred to receive the Bank communications through direct contact and
events/conferences/seminars/workshops (in person or online), followed by e-newsletters.
Preferred WBG Source
All Government Office of a
Respondents Institutions Parliamentarian Local Government Civil Society Private Sector Academia Media
Direct contact with staff (e.g., in
45.7% 37.5% 80.0% 65.4% 35.9% 32.6% 42.9% 70.8%
person, virtually, phone, email)*
Event / conference / seminar /
45.7% 50.0% 45.0% 53.8% 64.1% 28.3% 50.0% 41.7%
workshop (in person or online)
e-Newsletters* 39.6% 54.2% 10.0% 19.2% 43.6% 45.7% 35.7% 29.2%
Direct messaging (e.g., WhatsApp,
30.0% 20.8% 50.0% 15.4% 25.6% 39.1% 32.1% 33.3%
Telegram, Viber)
Social media (e.g., Facebook, Twitter) 21.8% 20.8% 5.0% 15.4% 17.9% 28.3% 28.6% 20.8%
How would you prefer to receive communication from the WBG? (Select up to 2)
Q (Percentage of Respondents, N=280)
32
5 in 10 Recalled Hearing About the WBG Recently;
Most Often Through Television
52% of respondents recalled hearing or seeing something about the WBG recently. Respondents most often reported
seeing/hearing about the WBG on television, followed by social media and the WBG websites.
Television (TV) 62%
Social media 34%
WBG websites 30%
Radio 27%
Do you recall Event / conference / seminar (in
No seeing or hearing 27%
person or online)
48% Yes
anything about
52%
the WBG Newspapers (print or online) 26%
recently?
Direct contact with WBG staff (e.g.,
15%
in person, virtually, phone, email)
e-Newsletters 14%
Direct messaging (e.g., WhatsApp,
10%
Telegram, Viber)
Blogs 6%
Podcasts 5%
Do you recall seeing or hearing anything about the WBG recently? (N=288)
Q Where do you recall seeing or hearing this information? (Select all that apply) (Percentage of Respondents, N=152)
33
WBG’s Work on Climate Change and Food Security
were the Most Commonly Recalled Topics
Respondents most frequently recalled WBG’s work on climate Climate change 53%
change and food security. Respondents from the private
sector and civil society were significantly less likely to recall Food security 39%
WBG’s work on climate change (under 40% of respondents in Ending poverty in developing
26%
these groups recalled this topic). countries
WBG economic forecasts 26%
In qualitative comments, respondents stressed that the WBG
Women empowerment 23%
needs to improve its visibility through publicity campaigns and
better media engagement to raise awareness about its work Digital economy 22%
and support in Senegal.
Debt relief for developing countries 20%
Human capital (education, health) 17%
Job creation / employment 16%
Pandemic preparedness 16%
Youth development 13%
Transport connectivity 12%
Changes to the WBG financial and
11%
operational model
Other 9%
What topics were included in what you saw or heard about WBG’s work or research? (Select all that apply) 34
Q (Percentage of Respondents, N=152)
Climate Change Communications can be More Impactful when
Related to Stakeholders’ Top Concerns: Decreased Water
Availability/Quality
Two-thirds of all respondents were very concerned about decreased water availability/quality in relation to the potential
impacts of climate change in Senegal. Decreased crop yields and increased food insecurity were also of great concern to
respondents. These key areas of concern should be considered to make communications about climate change more impactful.
Very concerned Somewhat concerned A little concerned Not concerned at all
Decreased water availability / quality 64%
Decreased crop yields / increased food insecurity 61%
Coastal flooding due to sea level rise 58%
Loss of jobs 58%
Air pollution 56%
More frequent and severe heatwaves 56%
More frequent and severe floods 56%
Increased erosion of shoreline 55%
Land and forest degradation 52%
More frequent and severe droughts 44%
Extinction of plant / animal species 37%
More frequent and intense wild fires 35%
Climate-driven migration 35%
Q How concerned are you about the following potential impacts of climate change in Senegal? (Percentage of Respondents, N=~281) 35
36
Sample Demographics
and Detailed Methodology
Sample Demographics
What is the primary specialization Do you
of your work? (N=285) collaborate/work
with the World Bank Yes
Education 19%
33%
Group (WBG)
Other 15%
in Senegal?
Generalist (specialize in multiple sectors) 11% (N=288)
Public sector governance 11%
No
67%
Private sector development / trade 5%
Agriculture and food security 4%
Legal / human rights 4%
Transport 4%
Social protection 4% Which of the
following WBG World Bank (IDA) 89%
Macroeconomics, fiscal / debt management 4%
agencies do you
Water / sanitation 4% collaborate/work International Finance
with in Senegal? 32%
Corporation (IFC)
Digital development 4%
(N=92)
Energy 3% Multilateral Investment
5%
Guarantee Agency (MIGA)
Environment / natural resource management 2%
Urban development 2%
International Centre for
Settlement of Investment 4%
Health / pandemic preparedness Disputes (ICSID)
2%
Gender equity 1%
37
Climate change 1%
Sample Demographics (continued)
What’s your age? (N=297)
25 or younger 1%
What is your gender?
(N=296)
26-35 11%
Prefer not
to specify 36-45 33%
1%
46-55 35%
Female
26%
56 and above 19%
Prefer not to specify 1%
Which best represents your
geographic location? (N=294)
Male
73%
Dakar 78%
Outside Dakar 22%
38
Detailed Methodology Percentage of Respondents FY 2021 FY 2024
From March to May 2024, a total of 1,371 stakeholders in Senegal were invited to provide Government Principals: Office of the
President, Prime Minister, Minister, 11% 10%
their opinions on the WBG’s work by participating in a Country Opinion Survey. The WBG Parliamentarian
country team compiled a list of potential participants. Participants were drawn from the office
of the President, Prime Minister, office of a minister or parliamentarian, government Government Institutions: Employee of a
Ministry, Department, Project Implementation
institutions, local governments, bilateral or multilateral agencies, the private sector, civil Unit, Independent Government Institution,
25% 22%
society, academia, and the media. Judiciary, State-Owned Enterprise
Of these stakeholders, 297 participated in the survey (22% response rate). Respondents Local Government 10% 9%
completed the questionnaire via an online platform, received it via courier, or email.
Bilateral/Multilateral Agency: Embassy,
This year’s survey results were compared to the FY21 Survey, which had a response Development Organization, Development 4% 3%
rate of 69% (N=347). Bank, UN Agency
Comparing responses across Country Surveys reflects changes in attitudes over time but Civil Society Organization: Local and
also changes in respondent samples, changes in methodology, and changes to the survey regional NGOs, Community-Based
Organization, Private Foundation, 15% 14%
instrument itself. To reduce the influence of the latter factor, only those questions with similar Professional/Trade Association,
response scales/options were analyzed. The sample composition was very similar in both Faith-Based Group, Youth Group
years.
Private Sector: Private Company, Financial
Key statistically significant findings (tested at the research standard of p < .05) are noted Sector Organization, Private Bank
17% 18%
throughout the report.
Breakdowns for individual questions by stakeholder group can be found in the “Senegal Academia / Research Center 13% 10%
COS FY24 Appendices with data breakdowns.xlsx” file published in the WBG Microdata
Media 5% 9%
Library, along with the survey microdata and this report.
Other 1% 5%
Total Number of Respondents 347 297
39
Indicator Questions
Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions, several of which are aggregated
for the World Bank Group’s annual Corporate Scorecard and are highlighted in red below.
A1_6. How much do you trust the World Bank Group to do what is right for Senegal? Scale: 1 Not at all – 10 Very much
A2. How effective is the World Bank Group in helping Senegal achieve development results? Scale: 1 Not effective at all – 10 Very effective
A3. How significant a contribution do you believe the WBG's knowledge work make to development results in Senegal?
Scale: 1 Not significant at all – 10 Very significant
To what extent do you agree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree
A4. The WBG currently plays a relevant role in development in Senegal.
A5. The WBG’s work is aligned with what I consider the development priorities for Senegal.
A6. The WBG has a positive influence on shaping development policy in Senegal.
A7. The WBG’s work helps promote good governance in Senegal
A8. The WBG’s work helps end poverty in Senegal
To what extent is the WBG an effective development partner in terms of each of the following? Scale: 1 To no degree at all – 10 To a very significant degree
C1_1. Responsiveness to needs in Senegal
C1_2. Access to WBG staff and experts
C1_3. Flexibility when circumstances change in Senegal
C1_5. Being a long-term partner to Senegal
To what extent is the WBG an effective development partner in Senegal, in terms of collaborating with the following groups?
Scale: 1 To no degree at all – 10 To a very significant degree
C2_1. National government
C2_5. Private sector
C2_6. Civil society
C2_7. Other development partners
To what extent do you agree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree
C5_1. The WBG’s financial instruments (i.e., loans, grants, trust funds) meet the needs of Senegal
C5_3. The WBG provides financial support in a timely manner
C7_1. I am satisfied with the quality of the WBG’s knowledge work in Senegal.
C7_4. The WBG’s knowledge work is tailored to Senegal’s context. 40
Thank you
For more information about this report
or the Country Opinion Survey program,
please contact:
countrysurveys@worldbankgroup.org