DİVRİĞİ-KARS-GEORGIA BORDER RAILWAY LINE REHABILITATION AND MODERNIZATION PROJECT STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 (Final) STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 2 / 64 Bağlıca Mah. Çambayırı Cad. Çınar Plaza No:66/5 06790 Etimesgut/ ANKARA Tel: +90 312 472 38 39 Fax: +90 312 472 39 33 Web: cinarmuhendislik.com E-mail: cinar@cinarmuhendislik.com All rights of this report are reserved. All or part of this report cannot be reproduced, copied, electronically reproduced, traded, transmitted, sold, rented, used for any purpose, or used in any form and method in digital and/or electronic media without written permission from Çınar Engineering Consultancy Inc. as per the Law No. 5846 on Intellectual and Artistic Works amended with the Law No. 4110. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 3 / 64 T. C. Ministry of Transport and Infrastructure Project Owner Directorate General of Infrastructure Investments Hakkı Turayliç Cad. No: 5 06338 Address Emek/Çankaya/ANKARA Telephone and Fax Numbers +90 (312) 203 10 00 Divriği-Kars-Georgia Border Railway Line Project Title Rehabilitation and Modernization Project Divriği – Erzincan – Erzurum – Kars – Georgia Project Location Border Consultant Çınar Engineering Consultancy Inc. Bağlıca Mah. Çambayırı Cad. Address Çınar Plaza No: 66/5 06790 Etimesgut / ANKARA Phone: +90 (312) 472 38 39 Telephone and Fax Numbers Fax: +90 (312) 472 39 33 Report Submission Date 10.12.2024 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 4 / 64 TABLE OF CONTENTS TABLE OF CONTENTS .......................................................................................................................... 4 LIST OF TABLES ................................................................................................................................... 6 LIST OF FIGURES .................................................................................................................................. 6 ABBREVIATIONS & ACRONYMS ......................................................................................................... 7 LIST OF APPENDICES .......................................................................................................................... 8 1 INTRODUCTION ............................................................................................................................. 9 1.1 Project Overview...................................................................................................................... 9 1.2 Scope and Objectives of SEP ............................................................................................... 10 2 REGULATIONS AND REQUIREMENTS ...................................................................................... 12 2.1 Turkish Requirements ........................................................................................................... 12 2.2 World Bank Requirements..................................................................................................... 12 3 BRIEF SUMMARY OF PREVIOUS STAKEHOLDER ENGAGEMENT ACTIVITIES .................. 13 4 STAKEHOLDER IDENTIFICATION AND ANALYSIS ................................................................. 16 4.1 Social Impact Area................................................................................................................. 16 4.2 Identification of Stakeholders ................................................................................................ 16 4.3 4.3Disadvantaged/Vulnerable Individuals or Groups (DVIG)Disadvantaged/Vulnerable Individuals or Groups (DVIG) ........................................................................................................... 25 4.4 Summary of Stakeholder Interest in and Influence Over the Project .................................... 26 5 STAKEHOLDER ENGAGEMENT PROGRAM ............................................................................. 27 5.1 Purpose and Timing of Stakeholder Engagement Program .................................................. 27 5.2 Proposed Strategy for Information Disclosure....................................................................... 30 5.3 Proposed Strategy for Consultation ...................................................................................... 30 5.4 Proposed Strategy to Incorporate the View of Disadvantaged/Vulnerable Groups .............. 32 6 RESOURCES AND RESPONSIBILITIES FOR IMPLEMENTING STAKEHOLDER ENGAGEMENT ACTIVITIES ................................................................................................................ 33 6.1 Implementation Arrangements .............................................................................................. 33 6.2 Roles and Responsibilities .................................................................................................... 33 7 GRIEVANCE REDRESS MECHANISM ........................................................................................ 35 7.1 Purpose and Scope ............................................................................................................... 35 7.2 Roles and Responsibilities .................................................................................................... 35 7.3 Principles of Grievance Mechanism ...................................................................................... 35 7.3.1 Workers Grievance Mechanism .................................................................................... 36 7.4 GM contact information ......................................................................................................... 43 8 MONITORING AND REPORTING ................................................................................................ 44 8.1 Monitoring Reports in the Course of the Project ................................................................... 44 8.2 Involvement of Stakeholders in Monitoring Activities ............................................................ 44 8.3 Reporting Back to Stakeholder Groups ................................................................................. 47 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 5 / 64 APPENDIX-1 REGISTRATION FORM ................................................................................................. 48 APPENDIX-2 CLOSEOUT FORM ........................................................................................................ 49 APPENDIX-3: WORLD BANK STANDARDS AND KEY GAPS WITH THE NATIONAL FRAMEWORK ............................................................................................................................................................... 50 APPENDIX-4: LIST OF STAKEHOLDER ............................................................................................ 53 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 6 / 64 LIST OF TABLES Table 1. Information about the Stakeholder Participation Meetings...................................................... 14 Table 2. Employee Information by Stations........................................................................................... 16 Table 3. Settlements around the Stations ............................................................................................. 18 Table 4. Settlements around the railway line ........................................................................................ 20 Table 5. Summary list of OIPs ............................................................................................................... 23 Table 6. Summary list of PAPs .............................................................................................................. 24 Table 7. Stakeholder Engagement Plan................................................................................................ 28 Table 8. Roles and Responsibilities ...................................................................................................... 33 Table 9. Monitoring Plan........................................................................................................................ 45 LIST OF FIGURES Figure 1. Stakeholder Participation Meeting in Kars Train Station........................................................ 14 Figure 2. Stakeholder Participation Meeting in Erzurum Train Station ................................................. 15 Figure 3. Stakeholder Participation Meeting in Erzincan Train Station ................................................. 15 Figure 4: Grievance Redress Service ................................................................................................... 42 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 7 / 64 ABBREVIATIONS & ACRONYMS AIIB Asian Infrastructure and Investment Bank AYGM Directorate General of Infrastructure Investments BMP Biodiversity Management Plan BTK Baku Tbilisi Kars CHMP Cultural Heritage Management Plan CHSMP Community Health and Safety Management Plan CİMER Presidency’s Communication Center CLO Community Liaison Officer DVIG Disadvantaged/Vulnerable Individuals or Groups E&S Environmental and Social EIA Environmental Impact Assessment ESIA Environmental and Social Impact Assessment ESMP Environmental and Social Management Plan ESS Environmental and Social Standards ETMIC Eastern Türkiye Middle Corridor Railway Development Project GBVH Gender-Based Violence and Harassment GM Grievance Mechanism GRC Grievance Redressal Committee IsDB Islamic Development Bank km kilometer KPI Key Performance Indicator LMP Labor Management Procedure MoTI Republic of Türkiye Ministry of Transport and Infrastructure NGO Non-Governmental Organization OHS Occupational Health and Safety OHSMP Occupational Health and Safety Management Plan OIP Other Interested Parties PAP Project Affected Parties PIU Project Implementation Unit PPWMP Pollution Prevention and Waste Management Plan PR Public Relation SEA/SH Sexual Exploitation and Abuse and Sexual Harassment SEP Stakeholder Engagement Plan TMP Traffic Management Plan WB World Bank YİMER Foreigners Communication Center STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 8 / 64 LIST OF APPENDICES Appendix-1 Registration Form Appendix-2 Closeout Form Appendix-3: World Bank Standards and Key Gaps with the National Framework Appendix-4: List of Stakeholder Appendix-5: Documents of the Stakeholder Participation Meetings STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 9 / 64 1 INTRODUCTION Engaging with stakeholders forms the foundation for cultivating robust, positive, and responsive relationships crucial to effectively managing the environmental and social impacts of the project. The goal of stakeholder engagement is to disclose and consult with stakeholders about the environmental and social risks and impacts of the project and to establish and sustain positive connections with diverse external stakeholders throughout the project's lifecycle. Initiating the engagement process early on ensures timely public access to pertinent information, allowing stakeholders to participate in project design and impact assessment. The Stakeholder Engagement Plan (SEP) will consistently facilitate communication between the Investor and various stakeholders. Regular sharing of project details, environmental and social risks, mitigation strategies, and the grievance mechanism will occur. The SEP will involve identifying stakeholders to be engaged during land preparation, construction, and operation phases, along with specifying communication tools, the grievance mechanism, and responsible parties. Recognizing that stakeholder engagement is an ongoing process, it is crucially updated and integrated into the Environmental and Social Impact Assessment (ESIA) Report. 1.1 Project Overview The Eastern Türkiye Middle Corridor Railway Development Project (ETMIC) aims to improve logistics efficiency along the Divriği-Kars-Georgia border railway line and to enhance the operational resilience of Türkiye's national railway network. The project, financed by World Bank (WB), Asian Infrastructure Investment Bank (AIIB) and Islamic Development Bank (IsDB) is developed around two main components: Component 1 – Rehabilitation and Modernization of the Divriği-Kars-Georgia Border Railway Line and Component 2 – Project Management. Component 1: Rehabilitation and Modernization of the Divriği-Kars-Georgia Border Railway Line This component aims to rehabilitate and modernize the existing 667 km railway line between Divriği and the Türkiye-Georgia border. It includes comprehensive design and construction works to renew railway infrastructure and superstructure, electrifying the line, and installing advanced signaling systems compliant with EU standards. The project will significantly enhance the line's cargo capacity, increasing it from 750,000 tons per year to 20 million tons per year, while improving resilience to climate hazards through updated engineering standards and the integration of a Distributed Acoustic Sensing (DAS) early-warning system. Sub-component 1.1: Design, Infrastructure and Superstructure Works The major portion of the budget will be allocated to detailed engineering design and extensive civil works. This includes the renewal of 143 km of railway, electrification of the entire line, installation of a European Train Control System, and construction of new sidings and extension of existing ones. Additional improvements include tunnel clearance and drainage works, construction of bridges and controlled level crossings, and station renovations. These enhancements will not only increase capacity and speed but also significantly reduce GHG emissions by transitioning from diesel to electric trains. Sub-component 1.2: Design Supervision and Construction Supervision Services This sub-component comprises supervision services, ensuring high-quality implementation of the design and construction works. It includes oversight of the procurement process and the supervision of the entire project execution to guarantee robust construction standards and adherence to resilience measures against climate and STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 10 / 64 natural hazards. This component will enhance the project's overall efficiency and effectiveness, ultimately delivering a modernized, higher-capacity railway line that meets international standards and supports Türkiye's strategic logistics and environmental goals. Component 2: Project Management This component focuses on the mobilization of a specialized firm to manage the project. It covers various aspects such as construction, engineering, social and environmental monitoring, citizen engagement, and results monitoring and evaluation. The objective is to ensure seamless project implementation under the Project Implementation Unit (PIU), enhancing project management capacity and ensuring that all project activities align with the intended outcomes and sustainability goals. Implementation Arrangements The General Directorate of Infrastructure Investments (AYGM) is the implementing agency of the project. AYGM is a public institution affiliated with the Ministry of Transport and Infrastructure (MoTI) with a special budget for finance. After the completion of the construction works, the project will be handed over to The Republic of Türkiye Directorate General of State Railways (TCDD) and the operational activities will be performed by TCDD. A PIU has already been established under AYGM for the ongoing World Bank-financed Rail Logistics Improvement Project – P170532 (RLIP). For this Project, an ETMIC-dedicated PIU sub-unit will be established under this PIU. Among other specialists the ETMIC sub-unit will be staffed by Environmental, Social, Health and Safety (ESHS) manager, environmental specialist, social development specialist and two Community Liaison Officers who will be responsible for the implementation and monitoring of this SEP. Additionally, to address the risk of Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), consultations with communities adjacent to the project are essential throughout the project's life cycle. These regular consultations should offer opportunities to share information about project-related risks and response measures, especially focusing on women, children, and other vulnerable groups who may require distinct approaches to ensure a safe space for discussion. 1.2 Scope and O bjectives of SEP The overarching goal of this SEP is to establish a comprehensive program for engaging stakeholders, encompassing public information disclosure regarding the project and its potential environmental and social risks and adverse impacts and consultation throughout the entire project life cycle. The SEP delineates the strategies through which the project team will communicate with stakeholders and incorporates a mechanism for individuals to express concerns, provide feedback, or register complaints related to project activities. The primary objective of the SEP is to ensure a consultative process with all relevant parties, including individuals, groups, and organizations impacted by or interested in the project. It aims to maintain a continuous exchange of information between these stakeholders and project activities throughout its duration. Stakeholder engagement is pivotal in these projects as it enables stakeholders to stay informed at every stage, articulate their expectations and concerns, and establish an open communication channel with the project's investor. The initial aspect of the SEP is meaningful consultation. A meaningful consultation;  starts early in the project planning phase to gather initial opinions on the project proposal and guide project design.  promotes stakeholder feedback, especially to inform project design and involve stakeholders in identifying and addressing environmental and social risks and impacts. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 11 / 64  continues regularly as risks and impacts emerge.  relies on the prior disclosure and distribution of adequate, relevant, clear, unbiased, meaningful, and easily accessible information within a period that allows meaningful consultations with stakeholders. This information is presented in a culturally appropriate format, in relevant local language(s), and is understandable to stakeholders.  takes stakeholders' concerns, questions into account, and responds to feedback.  SEP includes the establishment of a Grievance Mechanism through which stakeholders can submit their grievances or concerns, and which will be responded to in a timely and adequate manner.  actively supports inclusive engagement with project-affected parties.  is devoid of external manipulation, interference, coercion, discrimination, and intimidation.  is recorded and disclosed by the Borrower. The SEP has been developed to align and comply with national legal requirements and international standards, including the Environmental and Social Standards (ESSs) of the World Bank. The project will be implemented in accordance with both local national laws and international standards. This project-specific SEP is a public document open to discussion with stakeholders and subject to regular updates to reflect the outcomes of ongoing engagement. The SEP comprises various components, including an explanation of its objectives, a brief description of the project, an overview of relevant stakeholder engagement standards (including World Bank requirements), a summary of previous engagement activities, identification and categorization of project stakeholders, methods for future engagement, roles and responsibilities for effective implementation, a Public Grievance Mechanism for addressing complaints and feedback, and means of monitoring and reporting. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 12 / 64 2 REGULATIONS AND REQUIREMENTS 2.1 Turkish R equirements The Environmental Impact Assessment (EIA) Regulation requires stakeholder engagement and disclosure. The EIA Regulation includes certain provisions to ensure the participation of the public and relevant parties in the environmental impact assessment process. One of these provisions is the organization of public participation meetings in accordance with December 16th Pursuant to Article 9 of the EIA Regulation, which entered into force after being published in the Official Gazette dated 2003 and numbered 25318 to provide information about the effects of the project, and to receive opinions and suggestions. These meetings serve as an important platform for sharing information and dialogue about the environmental impacts of the project and the concerns of the public regarding the project. The Stakeholder Engagement Plan, defined in the regulation, details how communication and information provision will occur with individuals or groups affected by or related to a project. The Right to Information Law ensures everyone has the right to obtain information about public institutions. The Use of Right to Petition Law establishes legal remedies and authorities for relevant persons. The Personal Data Protection Law allows data subjects to lodge a complaint if their request is refused, and the Expropriation Law governs the expropriation process in accordance with specified laws. Detailed information will be provided in Appendix-3: World Bank Standards and Key Gaps with the National Framework. 2.2 World Bank R equirements This SEP has been prepared in accordance with the requirements of ESS10. The World Bank's Policy on Access to Information emphasizes the principle that the World Bank, including the International Bank for Reconstruction and Development and the International Development Association, will conduct stakeholder consultations and disclose all non-exempt information it possesses. The policy delineates a transparent process for public information release and grants the right to appeal if individuals feel they were unfairly denied access or if a public interest case justifies overriding exceptions limiting information access. The WB discloses disclosed information - and requires the client to disclose E&S instruments and to conduct stakeholder consultations Detailed information will be provided in Appendix-3: World Bank Standards and Key Gaps with the National Framework. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 13 / 64 3 BRIEF SUMMARY OF PREVIOUS STAKEHOLDER ENGAGEMENT ACTIVITIES Within the scope of the EIA report prepared by the General Directorate of DLH Construction for the Kars Tbilisi Railway Project, regarding the Kars-Tbilisi Railway Project and Material Quarries;, "Public Participation Meetings" were held on 28.7.2005 and 27.07.2006 in Kars and Ardahan in order to ensure public consultations in the EIA process, to inform about the activity, to receive opinions and suggestions in the places where the meeting dates, meeting places and names are given below. Announcement texts and project summaries were prepared to announce the Public Participation Meeting to the public;  An advertisement was published in a national newspaper,  Advertisement in the local newspaper,  Announcement was made on the governorate bulletin board,  Announcements were made in district governorships,  Announced in municipalities,  Announcements were made to settlements that may be affected by the railway route,  Brochures about the project were distributed to the participants of the public participation meeting.  The meetings were conducted at: 12.00 in Yukarı Canbaz Village-Çıldır-Ardahan (28.07.2005) and on 27.07.2006 Time: 14.00 at Kars Art Center Conference Hall-Kars. The general questions asked at the meetings were centered on the following:  Expropriation costs are low and how much area will be expropriated  How will transitions to agricultural areas and animal crossings be provided on the route  Whether the station locations are close to their own settlements and whether local communities can use these stations for transportation  Whether there will be any damage to the existing facilities and planned projects of the public institutions and organizations participating in the meeting around the railway route and what measures will be taken  In the Public Participation Meeting held in Yukarı Canbaz Village within the borders of Ardahan Province, it was requested that the Railway Route should pass west of Çıldır. The last informative actions on the project were conducted in 2005 and 2006 and no further stakeholder engagement activities have been conducted after these dates. The project was initially conceptualized in 2006, at which point it entered the planning phase, with preliminary efforts steadily advancing under the oversight of the Ministry. Despite these early developments, the project encountered delays and was effectively paused due to prevailing political considerations. In 2022, a strategic decision was made to formally incorporate the project into the government’s investment agenda. As part of the project, stakeholder participation/consultation meetings have been held in three locations across the provinces of Kars, Erzurum, and Erzincan on 25.09.2024 and 26.09.2024. A Leaflet prepared for the project (see Appendix-5) has been posted in areas close to the meeting sites along with invitation letters, and governmental organizations were also notified through an official letter (see Appendix-5). Additionally, efforts were made to reach the Mukhtars, who were consulted during the ESIA process, via WhatsApp platform using their contact numbers. Information about the meetings is provided in Table 1. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 14 / 64 Table 1. Information about the Stakeholder Participation Meetings Meeting Number of Meeting Place Address Date Time Province Participants Kars Train İstasyon Neighborhood, 36100 Kars 25.09.2024 15:00-17:00 25 Station Kars City Center/Kars Ömer Nasuhi Bilmen Erzurum Train Erzurum Neighborhood, İstasyon Square, 26.09.2024 10:00-11:30 18 Station 25200 Yakutiye/Erzurum Erzincan Train Çarşı Neighborhood, 24040 Erzincan 26.09.2024 16:00-18:00 28 Station Erzincan City Center/Erzincan The meetings were recorded, and the minutes of the meetings are included in Appendix-5, along with photographs from the sessions. However, due to personal data protection laws (KVKK), the participant list for each meeting is not shared. The project introduction and all environmental and social documents prepared as part of the project are available on AYGM's website (https://aygm.uab.gov.tr/dogu-turkiye-orta-koridor- demiryolu-gelistirme-projesi). Kars During the stakeholder meeting held at Kars Train Station on 25.09.2024 with the participation of 25 people (see Figure 1), the following issues, related to questions and concerns, were raised:  The start and end dates of the project,  Whether operational activities on the existing line and stations will continue during the construction phase of the project,  The future employment conditions of the current employees if stations are closed during the construction phase,  Details of the activities and designs to be carried out within the scope of the project,  Deficiencies in the existing engineering structures (culverts, tunnels, bridges) along the project route, modifications required for the double line, and the need to remove and rehabilitate the waste dump site (Sarıkamış location) on the train route.  Suggestions regarding the line design and rehabilitation. Figure 1. Stakeholder Participation Meeting in Kars Train Station Erzurum During the stakeholder meeting held at Erzurum Train Station on 26.09.2024, with the participation of 18 people (see Figure 2), the following issues, related to questions and concerns, were raised: STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 15 / 64  The start and end dates of the project,  Whether operational activities on the existing line and stations will continue during the construction phase of the project,  The scope of the works to be carried out,  Details of existing old structures and structures made of stone, brick, and concrete, bonded together with mortar, as well as engineering structures that need renewal (such as culverts and tunnels),  The necessity of including TCDD in the supervision phase of the construction period,  How the credit process works. Figure 2. Stakeholder Participation Meeting in Erzurum Train Station Erzincan During the stakeholder meeting held at Erzincan Train Station on 26.09.2024, with the participation of 28 people (see Figure 3), the following issues, related to questions and concerns, were raised:  The start and end dates of the project,  Whether operational activities on the existing line and stations will continue during the construction phase of the project,  Due to the geography of the Kemah-Divriği line, the current challenges, operational difficulties, and proposed solutions including; o Constructing a new line between Kemah and Çetinkaya and/or relocating the existing line, o Identifying an alternative route, o Improving the highway network, as the current railway line is the only access route in some locations.  The need to improve and rehabilitate the line, considering the current operational security and train traffic safety weaknesses, while taking into account climate, weather conditions, and natural disaster scenarios,  Updating the hydraulic and feasibility studies currently conducted along the line route and finalizing the railway design using the latest data. Figure 3. Stakeholder Participation Meeting in Erzincan Train Station STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 16 / 64 4 STAKEHOLDER IDENTIFICATION AND ANALYSIS 4.1 Social Impact Area When determining the social impact area of the project, two units were taken into consideration. The first is the stations, and the second is the railway. A 0-500 m corridor was used to determine the social impact area around the stations. For assessing the social impact area around the railway, a 0-5 km corridor was considered. According to the information provided by AYGM, the main activities of the project will be conducted around the stations and their surroundings. Therefore, the primary social impact areas of the project are the 0-500 m corridors considering stations as the central points. The secondary social impact area of the project is the 0-5 km corridors, considering the railway lines between stations as the central points. The direct impacts of the project will be observed within the 0-500 m corridor, while the indirect impacts will be observed within the 0-5 km corridor. As a summary;  1st Social Impact Area, 0-500 m buffer, Primary Social Impact Area, Direct impacts of the Project: Center of the social impact area is the Stations. Station employees are at the very core of this impact area. Additionally, this social impact area also includes the settlements around the stations, which are located within the 500 m corridor.  2nd Social Impact Area, 0-5 km buffer, Secondary Social Impact Area, Indirect impacts of the Project. The center of the social impact area is the railway line. This social impact area includes the settlements around the railway line, which are located within the 0 - 5 km corridor. 4.2 Identification of Stakeholders Stakeholders are identified in four steps according to the social impact areas. These steps are as follows. Please refer to ESIA Section Socio-Economic Environment to review the baseline conditions regarding the identified stakeholders, findings of social research, impact assessment, and mitigation measures. Details of the identified stakeholders are given in Appendix-4: List of Stakeholders and Appendix-10 of ESIA, too. The distribution of these stakeholders according to social impact areas and their descriptions are provided below: 1st Social Impact Area  Step 1: Project Affected Parties (PAP), Directly affected PAPs and Disadvantaged / Vulnerable Individuals or Groups (DVIGs): Individuals or groups directly affected by the project. In this project, the employees of the stations, passengers, local people around the settlements, and local representatives of these settlements, respectively. They are stated within the 1st social impact area.  List of the relevant stations and approximate number of the employees are given via Table 2. The identified number of station employees is around 19. The average number of employees at rural stations is around 4. The number of employees at main stations is unknown.  List of the 48 settlements located nearby of the 42 stations are given via Table 3. Total population of these settlements is 72,413. Table 2. Employee Information by Stations Name of the Current # Km Province Description of employee facility condition There is no permanent employee. The responsible 1. Canbaz 1432+349 Station Ardahan staff is assigned by Directorate General of TCDD, Railway Maintenance Directorate, Kars 47th Branch STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 17 / 64 Name of the Current # Km Province Description of employee facility condition There is no permanent employee. The responsible 2. Taşbaşı 1416+349 Station Kars staff is assigned by Directorate General of TCDD, Railway Maintenance Directorate, Kars 47th Branch There is no permanent employee. The responsible 3. Güvercin 1397+149 Station Kars staff is assigned by Directorate General of TCDD, Railway Maintenance Directorate, Kars 47th Branch Kars Main Both male and female 4. Kars 1365+204 Kars Station No information Abandoned 5. Dikme 1352+150 Stop / Kars No employee Station 6. Benli Ahmet 1340+550 Station Kars No employee 7. Selim 1329+945 Station Kars Consultation could not be realized Both male and female 8. Sarıkamış 1305+615 Station Kars 7 staffs 9. Soğanlı 1288+850 Station Kars No employee Both male and female 10 Topdağı 1273+531 Station Kars 5 staffs Both male and female 11 Süngütaşı 1260+280 Station Kars 6 staffs Abandoned 12 Hızır İlyas 1248+408 Stop / Erzurum No employee Station Only male 13 Horasan 1233+879 Station Erzurum 4 staffs Abandoned 14 Karaçuha 1219+943 Stop / Erzurum No employee Station Only male 15 Köprüköy 1206+485 Station Erzurum 4 staffs Only male 16 Hasankale 1189+298 Station Erzurum 5 staffs Abandoned 17 Alvar 1180+762 Stop / Erzurum No employee Station Only male 18 Uzun Ahmet 1167+219 Station Erzurum 4 staffs Main Both male and female 19 Erzurum 1148+672 Erzurum station No information Both male and female 20 Kaplıca(Ilıca) 1133+496 Station Erzurum 6 staffs Abandoned 21 Çiçekli 1124+500 Stop / Erzurum No employee Station Only male 22 Kandilli 1108+989 Station Erzurum 6 staffs 23 Aşkale 1093+221 Station Erzurum Both male and female Abandoned 24 Saptıran 1080+463 Stop / Erzurum No employee Station 25 Erbaş 1047+637 Station Erzincan No employee Only male 26 Çadırkaya 1033+998 Station Erzincan 6 staffs Only male 27 Mercan 1021+812 Station Erzincan 8 staffs Abandoned 28 Altınkent 1011+460 Stop / Erzincan No employee Station 29 Demirkapı 998+831 Station Erzincan Only male STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 18 / 64 Name of the Current # Km Province Description of employee facility condition 7 staffs 30 Geçit 981+650 Station Tunceli No employee Only male 31 Tanyeri 966+648 Station Erzincan 10 staffs Abandoned 32 Altınbaşak 951+338 Stop / Erzincan No employee Station Main 33 Erzincan 933+784 Erzincan Both male and female station Abandoned 34 Dumanlı 921+002 Stop / Erzincan No employee Station Only male 35 Alp 901+798 Station Erzincan 7 staffs Both male and female 36 Kemah 885+765 Station Erzincan 9 staffs Only male 37 Eriç 868+650 Station Erzincan 6 staffs 38 Güllübağ 851+457 Station Sivas No employee Only male 39 İliç 832+434 Station Erzincan 10 staffs Both male and female 40 Bağıştaş 821+802 Station Erzincan 6 staffs Both male and female 41 Çaltı 804+599 Station Erzincan 10 staffs Abandoned 42 Dazlak 793+500 Stop / Sivas No employee Station Table 3. Settlements around the Stations Station Province District Settlement Population (2024) 1 Dazlak Sivas Divriği Gezey 18 2 Güllübağ Sivas Divriği Güllübağ 771 3 Eriç Erzincan Kemah Eriç 40 4 Kemah Erzincan Kemah Çarşı 1,106 5 Alp Erzincan Kemah Alpköy 67 6 Dumanlı Erzincan Kemah Akyünlü 39 7 Erzincan Erzincan Merkez Çarşı Mahallesi 2,512 8 Altınbaşak Erzincan Üzümlü B. Kadagan 134 9 Altınbaşak Erzincan Üzümlü Fırat 225 10 Altınbaşak Erzincan Üzümlü İstasyon 276 11 Altınbaşak Erzincan Üzümlü K. Kadağan 242 12 Altınbaşak Erzincan Üzümlü Pınarbaşı 514 13 Altınbaşak Erzincan Üzümlü Süleymanlı 425 14 Tanyeri Erzincan Üzümlü Avcılar 142 15 Geçit Tunceli Pülümür Yarbaşı 48 16 Demirkapı Erzincan Üzümlü Bağlar 84 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 19 / 64 Station Province District Settlement Population (2024) 17 Altınkent Erzincan Tercan Kargın 2,131 18 Mercan Erzincan Tercan Akşemsettin 651 19 Mercan Erzincan Tercan Atatürk 2,443 20 Çadırkaya Erzincan Tercan Camiikebir 692 21 Çadırkaya Erzincan Tercan Gözeler 424 22 Çadırkaya Erzincan Tercan Yeni Mahalle 541 23 Erbaş Erzincan Çayırlı Çataksu Köyü 165 24 Saptıran Erzurum Aşkale Saptıran 148 25 Aşkale Erzurum Aşkale Üç Mart 483 26 Aşkale Erzurum Aşkale İstasyon 2,027 27 Kandilli Erzurum Aşkale Kandilli 894 28 Çiçekli Erzurum Aziziye Çiğdemli 475 29 Kaplıca(Ilıca) Erzurum Aziziye Ilıca 8,002 30 Erzurum Erzurum Yakutiye Ömer Nasuhi Bilmen 29,254 31 Uzunahmet Erzurum Palandöken Uzun Ahmet 165 32 Alvar Erzurum Pasinler Çöğender 559 33 Hasankale Erzurum Pasinler Kethuda 866 34 Köprüköy Erzurum Köprüköy Şehitler 1,033 35 Karaçuha Erzurum Horasan Karaçuha 59 36 Horasan Erzurum Horasan Esentepe 841 37 Hızır İlyas Erzurum Horasan Hızırilyas 314 38 Süngütaşı Kars Sarıkamış Süngütaş 126 39 Soğanlı Kars Sarıkamış Sırbasan 150 40 Sarıkamış Kars Sarıkamış İstasyon 1,161 41 Selim Kars Selim Köprübaşı 574 42 Benli Ahmet Kars Selim Benliahmet 645 43 Dikme Kars Merkez Cumhuriyet 7,335 44 Kars Kars Merkez Hafızpaşa 2,581 45 Güvercin Kars Arpaçay Güvercin 306 46 Taşbaşı Kars Arpaçay Taşbaşı 188 47 Canbaz Ardahan Çıldır Yukarıcambaz 329 48 Canbaz Ardahan Çıldır Aşağıcambaz 208 72,413 2nd Social Impact Area  Step 2: Indirectly affected PAPs; Individuals or groups indirectly affected by the project. In this project, indirectly affected PAPs are local people around the railway line, and local representatives of these settlements, respectively. They are stated within the 2nd social impact area. Information on DVIGs has also been obtained here. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 20 / 64 o The list of the 144 settlements located around the railway line are given via Table 4 with their current population. The total population of these settlements is 72,057. Table 4. Settlements around the railway line Province, District Settlements Population (2024) Ardahan 574 Ardahan, Çıldır 574 1. Akçakale 202 2. Damlıca 148 3. Karakale 224 Erzincan 17,294 Erzincan, Çayırlı 29 4. Doluca 29 Erzincan, Central 9,587 5. Barış 829 6. Bayrak 469 7. Beşsaray 402 8. Cemal Gürsel 245 9. Gani Efendi Çiftliği 267 10. Karadiğin 388 11. Oğlaktepe 184 12. Pekmezli 29 13. Sancak 887 14. Şehit Cengiz Topel 1,497 15. Söğütözü 148 16. Ulalar 4,242 Erzincan, İliç 3,859 17. Abdullahpaşa 1,044 18. Atma 49 19. Bağıştaş 86 20. Büyükköy 55 21. Çaltı 411 22. Çöpler 314 23. İbrahim Çeçen 1,864 24. Ortatepe 36 Erzincan, Kemah 2,111 25. Aşağı Gedik 52 26. Atma 75 27. Beklimçay 72 28. Beşikli 61 29. Dedek 28 30. Göğüsbaği 612 31. Gökkaya 94 32. Kayabaşı 46 33. Koçkar 143 34. Koruyolu 23 35. Küplü 118 36. Mermerli 211 37. Muratboynu 85 38. Oğuz 93 39. Olukpınar 73 40. Sürek 43 41. Uluçinar 42 42. Yahşılar 96 43. Yastıktepe 144 Erzincan, Tercan 536 44. Gökçe 151 45. Köprübaşı 21 46. Sucuali 41 47. Yeşilyayla 139 48. Yollarüstü 184 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 21 / 64 Province, District Settlements Population (2024) Erzincan, Üzümlü 1,172 49. Demirpınar 95 50. Denizdamı 32 51. Derebük 16 52. Karakaya Köyü 567 53. Pelitli 55 54. Pişkidağ 407 Erzurum 17,548 Erzurum, Aşkale 3,943 55. Altıntaş 49 56. Çayköy 588 57. Dallı 47 58. Demirkıran 55 59. Karasu 29 60. Kıbrıs 1,033 61. Küçükgeçit 252 62. Pırnakapan 83 63. Şafak 1,325 64. Sazlı 54 65. Taşağıl 127 66. Tecer 11 67. Topalçavuş 290 Erzurum, Aziziye 773 68. Alaca 260 69. Atlıkonak 207 70. Demirgeçit 306 Erzurum, Horasan 4,081 71. Azap 265 72. Bulgurlu 635 73. Camii Kebir 790 74. Çiftlik 132 75. Dalbaşı 164 76. İnönü 1,401 77. Şerefiye 694 Erzurum, Köprüköy 204 78. Yapağılı 168 79. Yukarı Söğütlü 36 Erzurum, Palandöken 313 80. Nene Hatun 313 Erzurum, Pasinler 5,375 81. Alvar 801 82. Bahçelievler 1,344 83. Büyüktüy 250 84. Çakırtaş 451 85. Ebsemce 461 86. Övenler 258 87. Paşabey 826 88. Pusudere 77 89. Reşadiye 341 90. Şehit Burak Karakoç 221 91. Üğümü 251 92. Yukarıdanişment 94 Erzurum, Yakutiye 2,859 93. Çiftlik 1,145 94. İstasyon 714 95. Müdürge(Çayırtepe) 560 96. Soğukçermik(Soğucak) 440 Kars 35,897 Kars, Arpaçay 2,753 97. Aydıngün 222 98. Çanaksu 193 99. Doğruyol 739 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 22 / 64 Province, District Settlements Population (2024) 100. Göldalı 158 101. Gönülalan 159 102. Kakaç 92 103. Kümbet 310 104. Kuzgunlu 44 105. Yenimahalle 836 Kars, Central 21,468 106. Aydınlıkevler 3,036 107. Dikme 720 108. Halitpaşa 3,719 109. Karacaören 236 110. Karadağ 1,031 111. Ladikars(Kümbetli) 1,356 112. Mezra 367 113. Örnek 4,316 114. Paşaçayır 2,826 115. Yeni Mahalle 3,861 Kars, Sarıkamış 3,812 116. Çatak 225 117. Karaurgan 493 118. Kurbançayır 224 119. Sırataşlar 55 120. Tepe 1,658 121. Yağbasan 228 122. Yenigazi 501 123. Yeniköy 428 Kars, Selim 5,975 124. Aşağıkotanlı 107 125. Çarşı 2,635 126. Cavlak 66 127. Çaybaşı 108 128. Cumhuriyet 2,505 129. Karaçayır 140 130. Yolgeçmez 274 131. Yukarıkotanlı 140 Kars, Susuz 1,889 132. Çamçavuş 235 133. Cumhuriyet 262 134. Harmanlı 543 135. Porsuklu 385 136. Yolboyu 464 Sivas 420 Sivas, Divriği 420 137. Adatepe 97 138. Aşağıhamam 170 139. Çobandurağı 52 140. Kalealtı 72 141. Oyuktepe 29 Tunceli 324 Tunceli, Pülümür 324 142. Başkalecik 64 143. Dağyolu 72 144. Doğanpınar 188 Population (2024) 72,057  Step 3: Other Interested Parties (OIP); Local and regional institutions who may be interested in the project. In this project these are stated in the centers of districts and provinces. All the stakeholders are identified and listed on Appendix-4: List of Stakeholder and Appendix 10 of ESIA document. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 23 / 64 A short list to describe identified stakeholders are provided via Table 5, and Table 6. Table 5. Summary list of OIPs Level Name, if available Identification Governmental National Ministries OIP Institution Regional Directorates OIP General directorates OIP Regional directorates OIP Development Agencies OIP Provincial Governorship OIP Metropolitan municipalities OIP Municipalities OIP Provincial directorates of OIP Ministries Provincial special OIP administrations District District governorship OIP Municipalities OIP District directorate of OIP Ministries Rural service delivery OIP union District special OIP administrations Educational Institutions Neighborhoods, Villages, Primary school OIP Districts, and Provinces Secondary school OIP High school OIP Vocational and technical OIP high school Districts, and Provinces Vocational school of higher OIP education Universities OIP Healthcare institutions Neighborhoods, Villages, OIP Family healthcare centers Districts, and Provinces Community healthcare OIP centers Hospitals OIP Districts, and Provinces Integrated hospitals OIP Research hospitals OIP Law Enforcement Districts, and Provinces Gendarmerie OIP Forces OIP Police Union / Chamber / Neighborhoods, Villages, Agriculture OIP Association Districts, and Provinces Irrigation OIP Husbandry OIP Beekeeping OIP Fishery OIP Energy Districts, Provinces, and Regional Electricity distribution OIP company Natural gas distribution OIP company Transnational TANAP OIP Regional investments BTC OIP STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 24 / 64 Level Name, if available Identification Other investments Districts, Provinces, and Regional Mining areas OIP Dams OIP Power plants OIP Factories OIP Organized industrial zones OIP Logistic centers OIP Companies Districts, Provinces, and Regional Mining OIP Logistic OIP Non-governmental Villages OIP Village associations organizations Media Districts, Provinces, and Regional Local newspaper OIP Local television / radio OIP Table 6. Summary list of PAPs Directly and indirectly affected Description Identification Relation parties PAP Direct Village Indirect PAP Direct Neighborhood Indirect PAP Direct District center Indirect PAP Direct Provincial center Indirect Youth PAP Direct Local residents University students Students PAP Direct Primary and secondary school Female PAP Direct Worker Ethnic groups PAP Direct Alevis, Meskhetian Turks, Kurdish, Zazaki People who depend on a sole source of PAP Direct livelihood Farmer, fishermen, beekeeper Village / Neighborhood PAP Direct Mukhtarship Indirect Station employee Station manager PAP Direct Train formation worker PAP Direct Track maintenance and repair officer PAP Direct Vulnerable groups Non-Turkish-speaking groups / individuals Vulnerable groups Elderly Women who are heads of households living alone People with disabilities illiterates  It is expected that the following groups will be more significantly affected than others by the anticipated adverse impacts of the project. They are already covered by directly affected PAPs. These stakeholders, along with groups dependent on livelihood sources such as agriculture, animal husbandry, and fisheries, have also been included in the STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 25 / 64 study to assess the impacts of the project on these activities. Identified these directly affected PAPs can be listed as following;  Youth: University students o Students: Primary and secondary school students o Female workers: Railway line employees and other sectors such as health o Ethnic groups: Alevis, Meskhetian Turks  People who depend on a sole source of livelihood: farmer, fishermen, beekeepers. 4.3 Disadvantaged/Vulnerable Individuals or Groups (DVIG) Disadvantaged/Vulnerable Individuals or Groups (DVIG) In accordance with ESS10, this project defines vulnerable groups based on characteristics that might limit their access to project-related information, participation in consultations, and access to announcements. Consequently, non-Turkish-speaking individuals, the elderly, and people with disabilities are identified as vulnerable groups for this project. Most data on these Disadvantaged and Vulnerable Individuals and Groups have been gathered during Step 1 and Step 2 of the studies.  Non-Turkish speaker people: 28% of all households. In light of the results, it is observed that languages other than Turkish are spoken in 63 settlements (45%), with some settlements having more than one language spoken other than Turkish. The languages reflected in the records, based on intensity, include Kurdish, Zazaki, Azerbaijani, Laz, and Arabic. In terms of language diversity, the most heterogeneous region is Erzincan (please refer to Section 4.12.9 of ESIA). o It was mentioned that in 106 out of 383 households, languages other than Turkish are spoken. The total number of people in these households is 488. o According to information obtained from the mukhtars of 140 settlements where interviews were conducted, languages other than Turkish are spoken in 63 settlements. Although the number of people using these languages is unknown, their prevalence is high in the regions of Erzurum, Kars, and Erzincan. Details of the data on vulnerable groups in this area are presented in 4.12.9 Ethnic origin, Language, and Belief of ESIA report.  Illiterate individuals: When evaluating the general education status of the settlements, only 7 out of 140 mukhtars responded that the education level of the settlements includes primary school graduates or illiterate individuals. During household interviews, 65 out of 383 households mentioned having individuals who are illiterate. This accounts for approximately 17% of the households (please refer to Section 4.12.3 of ESIA).  Elderly people: Within the scope of household survey, the distribution of the population by age groups is as follows: 318 individuals are in the 0-14 age group (children), 1,176 individuals are in the 15-64 age group (working age), and 128 individuals are aged 65 and above (elderly). The overall ratio of elderly individuals is 8% (please refer to Section 4.12.1 of ESIA). o According to the data provided by the mukhtar, the population in 21 out of 140 settlements consists mostly of elderly people. The mukhtar of 17 settlements, who consider their population to be of middle age, have also indicated the elderly as the other dominant population group. In summary, the elderly population predominates in approximately 38 out of 140 settlements. o A significant vulnerable group within the elderly population is women who live alone and are heads of households. Among the 140 settlement mukhtars interviewed, 115 responded to the question "How many elderly women living alone as household heads are there in the settlement?" Approximately 2,000 individuals are mentioned in this context. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 26 / 64  Disabled people: In the household survey, out of a total of 1,622 individuals, 43 disabled individuals are mentioned. In the mukhtar interviews, the number of disabled individuals is approximately 978. In settlements around the station, the percentage of households with disabled individuals is 72%, while around the railway, this percentage goes up to 80% (please refer to Section 4.12.4 of ESIA). 4.4 Summary of Stakeholder Interest in a nd Influence Over the Project This aspect involves understanding the concerns, needs, and expectations of different stakeholders in the railway line project. Stakeholders include local communities, environmental groups, businesses, government agencies, and others. Assessing their interest helps identify the aspects of the project that matter most to them, such as economic benefits, environmental impacts, or community well-being. Stakeholder influence refers to the level of power or control that each stakeholder has over the project. Some stakeholders, like regulatory bodies or government agencies, may have significant influence due to their decision-making authority or legal powers. Local communities and environmental groups might influence the project through public opinion, activism, or legal challenges. Understanding the interplay between stakeholder interest and influence is crucial for project management. It allows project planners to prioritize engagement efforts, address key concerns, and navigate potential challenges that may arise during the implementation of the railway line project. It also helps in fostering positive relationships with influential stakeholders and managing the expectations of those with high interest but lower influence. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 27 / 64 5 STAKEHOLDER ENGAGEMENT PROGRAM 5.1 Purpose a nd Timing of Stakeholder Engagement Program This aspect outlines the objectives and goals of involving stakeholders in the railway line project. It could include gaining community support, addressing concerns, obtaining valuable input for decision-making, ensuring regulatory compliance, or fostering positive relationships. The purpose is to clearly articulate why engaging stakeholders is essential and what the project aims to achieve through these interactions. Timing of stakeholder engagement should include the following items;  Determining when and how often stakeholder engagement activities will take place.  In the planning phase, engagement focuses on gathering initial feedback and identifying key concerns.  During the design phase, stakeholders should be involved in reviewing and providing input on specific aspects of the railway line.  In the construction phase, communication should be emphasized updates on progress and addressing any emerging issues.  In the operational phase, ongoing engagement focuses on monitoring impacts, addressing concerns, and maintaining positive relationships. The purpose and timing of the stakeholder engagement program in a railway line project are integral to creating a structured and effective approach to involving those who are affected or have an interest in the project. This ensures that engagement efforts align with project objectives, are conducted at strategic points, and contribute to the overall success of the railway line implementation. Detailed information is provided under Table 7. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 28 / 64 Table 7. Stakeholder Engagement Plan Identification of Targeted Alternative Timing Main Topic Management Plans Method used Location Frequency Responsible Party Stakeholders methods for DVIG Draft and Final versions of Bilingual document the following documents: PAPs, OIPs, DVIG meet local Environmental and Social Informative meeting Settlements around the language Management Plan (ESMP) Presentations 48 settlements around Community Health and stations Informative visuals (brochures, Having an the stations Annual Safety Management Plan Settlements around the Environmental and Social posters etc.) interpreter during 144 settlements around (CHSMP) railway line Contractor (E&S) and OHS risks and Printed copies of project-specific meeting the railway line Prior to land Land preparation and Emergency Preparedness Local and regional Social specialist disclosure of precautions documents acquisition Construction and Response Plan (EPRP) governmental institution Environmental specialist Draft and final E&S Vulnerable groups Access support for Landowner activities if required Pollution Prevention and OHS specialist documents Consultation and information disabled people & /shareholders, if in line with land Waste Management Plan meeting with Landowner elderly required in line with acquisition (PPWMP) Landowner /shareholders, if Traffic Management Plan /shareholders, if required in line land acquisition required in line with land Technical (TMP) with land acquisition acquisition assistance for Resettlement Framework illiterates (RF) PAPs, OIPs, DVIG Settlements around the Draft version of SEP stations Technical Contractor Land preparation and Final version of SEP Settlements around the Once Grievance mechanism Announcement of approved SEP assistance for AYGM's website ETMIC sub-unit of the Construction including outputs of public railway line illiterates PIU consultations Local and regional governmental institution Vulnerable groups PAPs, OIPs, DVIG Settlements around the Draft version of SEP stations Technical Contractor Land preparation and Final version of SEP Settlements around the Grievance mechanism Announcement of approved SEP assistance for AYGM's website Once ETMIC sub-unit of the Construction including outputs of public railway line illiterates PIU consultations Local and regional governmental institution Vulnerable groups Draft and Final versions of the following documents: ESMP CHSMP EPRP Informative meeting PPWMP Worker accommodation Presentations Contractor TMP area / camp site, if Land preparation and Informative visuals (brochures, Worker representatives Grievance mechanism Biodiversity Management PAPs, Not applicable available Weekly Construction posters etc.) of Plan (BMP) Construction area Printed copies of project-specific Contractor Cultural Heritage Stations documents Management Plan (CHMP) Occupational Health and Safety Management Plan (OHSMP) Labor Management Procedure (LMP) Draft version of SEP Informative meeting Final version of SEP Worker accommodation Discrimination and Presentations including outputs of public PAPs area / camp site, if Land preparation and harassment Informative visuals (brochures, Contractor consultations Not applicable available Annual Construction SEA / SH Project workers posters etc.) Social specialist Construction area GBV LMP Printed copies of project-specific Stations ESMP documents PAPs, OIPs, DVIG Having an Informative meeting ESMP Settlements around the interpreter during 48 settlements around E&S and OHS risks and Presentations Contractor CHSMP stations meeting of the stations disclosure of precautions Informative visuals (brochures, Social specialist Operation EPRP Settlements around the 144 settlements around Annual Draft and final E&S posters etc.) Environmental specialist PPWMP railway line Access support for of the railway line documents Printed copies of project-specific OHS specialist TMP Local and regional disabled people & documents governmental institution elderly STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 29 / 64 Identification of Targeted Alternative Timing Main Topic Management Plans Method used Location Frequency Responsible Party Stakeholders methods for DVIG Vulnerable groups PAPs, OIPs, DVIG Technical 48 settlements around Settlements around the Contractor Announcement of revised SEP, if assistance for of the stations Operation Grievance mechanism SEP stations Once ETMIC sub-unit of the required illiterates, and 144 settlements around Settlements around the PIU elderly of the railway line railway line Informative meeting Worker accommodation SEP Presentations Contractor area / camp site, if PAPs Informative visuals (brochures, Worker representatives Operation Grievance mechanism LMP Not applicable available Semi annual posters etc.) of ESMP Construction area Printed copies of project-specific Contractor Stations documents Informative meeting Presentations PAPs, OIPs, DVIG Technical Informative visuals (brochures, 48 settlements around Contractor Operation Grievance mechanism SEP Settlements around the assistance for Annual posters etc.) the stations stations illiterates Printed copies of project-specific documents STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 30 / 64 5.2 Proposed Strategy for Information Disclosure This strategy encompasses the details of what information will be disclosed, the formats in which it will be presented, and the methods used to communicate this information to different stakeholder groups. The fact that what information will be disclosed involves specifying the types of information that will be made available to stakeholders. It would include project timelines, construction plans, environmental impact assessments, safety measures, community benefits, and any other relevant details that stakeholders may find important or informative. The proposed strategy outlines the formats in which information will be presented. This could range from traditional written documents (such as reports, brochures, or fact sheets) to more modern methods, such as digital platforms, websites, or interactive presentations. The goal is to choose formats that are accessible and effective for each stakeholder group. Methods of communication part of the strategy defines how the information will be communicated to different stakeholder groups. Methods may include community meetings, public forums, newsletters, social media updates, direct mail, and more. The selection of methods considers the preferences, needs, and accessibility of each stakeholder group. In summary, the proposed strategy for information disclosure in a railway line project is a comprehensive plan that ensures transparency and effective communication with stakeholders. It addresses what information is shared, the formats used for presentation, and the communication methods employed to reach diverse stakeholder groups. This strategic approach aims to facilitate understanding, foster collaboration, and address concerns throughout the various phases of the railway project. 5.3 Proposed Strategy for Consultation Proposed strategy for consultation involves specifying what information will be shared, the formats in which it will be presented, and the methods used to facilitate consultation with each stakeholder group. The strategy defines the types of information that will be shared with stakeholders during the consultation process. All the Environmental and Social (E&S) management plans will be subject to consultation and disclosure. These management plans can be listed as the following;  Environmental and Social Management Plan (ESMP)  Stakeholder Engagement Plan (SEP)  Labor Management Procedure (LMP)  Labor Management Plan (LM Plan)  Cultural Heritage Management Plan (CHMP)  Biodiversity Management Plan (BMP)  Community Health and Safety Management Plan (CHSMP)  Pollution Management and Waste Management Plan (PPWMP)  Traffic Management Plan (TMP)  Occupational Health and Safety Management Plan (OHSMP)  Emergency Preparedness and Response Plan (EPRP) During the consultation information disclosure formats could involve public meetings, workshops, written documents, visual presentations, or online platforms, depending on the preferences and needs of the various stakeholder groups. The strategy details the methods that will be used to communicate information during the consultation. Methods may include town hall meetings, focus group discussions, surveys, STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 31 / 64 online forums, and one-on-one interviews. Each method is chosen based on its effectiveness in engaging specific stakeholder groups and promoting meaningful dialogue. The proposed strategy for consultation is designed to ensure that stakeholders have the opportunity to provide input, ask questions, and express concerns regarding the railway line project. By specifying what information will be shared, in what formats, and through which methods, the strategy aims to facilitate open and effective communication, promote collaboration, and address the diverse needs of stakeholders throughout the project's lifecycle. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 32 / 64 5.4 Proposed Strategy to Incorporate the View of Disadvantaged/Vulnerable Groups Key elements of such a strategy should include:  Clearly defining and identifying the specific disadvantaged or vulnerable groups within the project area. This could include low-income communities, marginalized populations, ethnic minorities, or those with limited access to resources and information.  Designing communication and engagement methods that are culturally sensitive, accessible, and tailored to the specific needs of disadvantaged or vulnerable groups. This might involve using local languages, conducting targeted outreach, and selecting engagement platforms that are most effective for these communities.  Ensuring that consultation processes are inclusive and provide a safe space for disadvantaged or vulnerable groups to express their views. This may involve conducting separate consultations, focus groups, or using participatory methods that facilitate meaningful engagement.  Identifying and addressing barriers that may prevent the active participation of disadvantaged or vulnerable groups. This could include providing transportation assistance, ensuring meetings are held at accessible locations, and offering accommodation to support participation.  Integrating the concerns, needs, and suggestions of disadvantaged or vulnerable groups into the decision-making processes of the railway line project. This ensures that the project's outcomes consider the broader social and economic implications for these communities. Disadvantaged/vulnerable individuals or groups need additional measures to enable them to participate in stakeholder engagement activities.  In meetings, having a support person proficient in sign language should be ensured for individuals with hearing impairments. Alternatively, meetings should be supplemented with visuals that include subtitles.  Non-Turkish speaker individual can not access information related to E&S risks of the Project. Therefore, the regions where the proportion of non-Turkish speaker individuals is high, informative documents should be translated into local languages. In addition, informative meetings should be conducted by using a translator.  Provision of information and signage in other languages than Turkish would be necessary as part of addressing issues of vulnerable groups.  It would be appropriate to include languages other than Turkish in communication methods at locations where people who predominantly speak languages other than Turkish live or travel. Platforms, elevators, and other means should be provided for the access of physically disabled individual to meeting areas.  Minutes of consultations meetings should be recorded. Reviewing/assessing the participation rates across local groups may indicate where extra efforts to improve the inclusion of specific sections of vulnerable groups are necessary.  Information should be provided in a manner that is accessible and understandable for stakeholders.  Necessary arrangements should be made to ensure that individuals with low educational levels and/or those who are not literate can benefit from the mentioned informational methods. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 33 / 64 6 RESOURCES AND RESPONSIBILITIES FOR IMPLEMENTING STAKEHOLDER ENGAGEMENT ACTIVITIES 6.1 Implementation Arrangements The expenditures associated with the SEP activities will be financed using the budget provided by the institution referred to as ETMIC sub-unit of the PIU. The responsibilities linked to SEP, and the necessary funds for these tasks, will be sourced from the budgets allocated by ETMIC sub-unit of the PIU for this specific purpose. The methods for information and disclosure encompass various channels both in print and online, as well as consultation meetings. These may include materials such as:  Brochures, posters, flyers, etc., containing current information about the project, contractor, and facility in the form of introductory documents with informative short notes.  The official website of the Project, where relevant documents are accessible online.  Up-to-date announcements on the official website of the project.  Current announcements on the Project's social media accounts.  Bulletin boards placed inside and around the facility with warnings and information notes on occupational and environmental health, safety, security, and waste management.  Request, complaint, and suggestion boxes located in and around the facility.  Regular collaboration and consultation meetings with stakeholders on occupational and environmental health, safety, and waste management.  Regular consultation meetings held with local and regional institutions and organizations.  Collaboration and consultation meetings with relevant local and regional institutions for employment.  In-depth interviews and discussions.  Focus group meetings.  Information and collaboration meetings covering the supply chain and potential buyers. Detailed information is provided in Table 7 and Table 8. 6.2 Roles and Responsibilities The entity overseeing the project will disseminate information regarding the project to all entities impacted by it, with particular emphasis on affected communities, residents, nearby establishments, and local government bodies. The project owner will actively engage in collaborating with these parties to identify crucial aspects of the project. The roles associated with the outlined administrative main responsibilities and their corresponding stakeholders are succinctly presented in Table 8 during stakeholder participation engagement activities. Table 8. Roles and Responsibilities Responsible Party Responsibility Content • To establish an internal communication system to update Integrating all senior management and staff, overseeing the ETMIC sub-unit ETMIC sub-unit of stakeholder engagement of the PIU team for effective grievance mechanism the PIU activities into the broader implementation, coordinating with relevant parties, and management systems. conducting consultations on specific SEP. ETMIC sub-unit of Ensuring a clear • To lead engagement activities with identified stakeholders, the PIU understanding of organizing Public Consultation Meetings and disclosure Social stakeholder engagement events, supporting ETMIC sub-unit of the PIU staff in Development by PIU and other stakeholder interactions. Specialist stakeholders. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 34 / 64 Responsible Party Responsibility Content • To coordinate communication with the WB regarding SEP implementation. • To regularly update the SEP. • To share information with local communities and representatives. • To consult with and engage vulnerable groups in the vicinity. • To implement social and environmental monitoring. ETMIC sub-unit of To provide consolidated • To focus on reporting to the ETMIC sub-unit of the PIU and the PIU reports on overall SEP management. Environmental activities and the • To verify whether the social and environmental issues outlined Specialist project's progress. in relevant documents are effectively implemented throughout the project's life. • To document and track grievances related to the project. • To manage and coordinate the resolution of these grievances. • To review records to identify significant non-compliance issues or recurring problems related to stakeholder engagement and ETMIC sub-unit of other project activities. The role involves serving the PIU • To extend coordinating and monitoring GM at the contractor as the primary contact for Grievance level. GM in the MoTI PIU. Mechanism • To consolidate project-related grievances from various GM levels. • To inform ETMIC sub-unit of the PIU and management about the resolution process. • To prepare comprehensive GM reports for the project. • To reach out to PAPs and stakeholders for site-specific project issues. • To conduct outreach at the regional and provincial levels. Planning and • To report on the implementation of SEP activities to the ETMIC Social development implementation of SEP sub-unit of the PIU. specialist activities with MoTI • To execute the defined grievance mechanism in the SEP effectively. • To keep ETMIC sub-unit of the PIU informed about the overall implementation status. • To keep local communities informed about any environmental monitoring activities such as noise, vibration, water quality monitoring, etc. Informing ETMIC sub- • To ensure transparency and awareness regarding the unit of the PIU of any environmental impact of the project. Contractor and issues related to their • To develop and implement a GM specifically for the workforce, subcontractor engagement with including subcontractors. stakeholders • To address and resolve any concerns or grievances that may arise among the workforce. • To establish before the commencement of work to align with the requirements of the GM. Monitoring the • To reach out to the GM for the purpose of tracking and contractors’ recording monitoring the progress of grievances. and resolution of • To update, seek resolutions, and ensure that the grievance Supervision grievances, and reporting handling process is effectively managed and communicated Consultant these to ETMIC sub-unit within the project framework. of the PIU in their • To maintain a coordinated and efficient system for addressing monthly progress reports and resolving grievances within the context of the GM. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 35 / 64 7 GRIEVANCE REDRESS MECHANISM 7.1 P urpose and Scope SEP document, developed for the project, delineated the project stakeholders, and established methods and schedules for engaging with them. The SEP outlines a comprehensive strategy for communication and engagement to ensure the fulfillment of project objectives and to execute the project in a transparent, participatory, responsive, and cooperative manner. Additionally, it sets up a mechanism for addressing grievances from stakeholders. This grievance mechanism is established to promptly receive, and address complaints and concerns expressed by all stakeholders. For projects funded by the World Bank, stakeholders will be informed about the guide prepared by the World Bank regarding the prevention of Sexual Exploitation and Abuse (SEA), Sexual Harassment (SH), and Gender-Based Violence (GBV). Complaints related to GBV and SEA may lead to a culture of silence due to societal stigma. To counter this, stakeholders should be aware of the option to anonymously report such project-related complaints concerning these issues. 7.2 Roles and Responsibilities The primary responsibility of ETMIC sub-unit of the PIU is to record and monitor complaints. In addition to ETMIC sub-unit of the PIU, the social experts of the Contractor will also be present on-site, following the guidelines in the SEP. Their duties include the recording and management of complaints. These designated personnel will adhere to the Grievance Mechanism to document and address all complaints from stakeholders, overseeing the specified mitigation measures. To enhance stakeholder awareness and facilitate transparent complaint submissions, project contact information will be disseminated via information meetings, project brochures, and the project website. Various official channels are available for stakeholders to voice their complaints;  Phone Line: 03122031000  Hot line: Alo 123  E-Mail: aygm.ozelkalem@uab.gov.tr  Grievance Registration Form: PAPs have the opportunity to complete grievance registration forms available at the construction site and other accessible public locations such as village coffehouse.  Online Application: PAPs can fill in a complaint registration form online_ https://www.cimer.gov.tr/ 7.3 Principles of Grievance Mechanism Establishing a widely adopted grievance mechanism is crucial for resolving issues. The failure to address concerns in various projects often stems from affected persons lacking adequate information on how to utilize the grievance mechanism. A common grievance mechanism necessitates informing both affected individuals, and the development of suitable tools that enable diverse groups to access this mechanism. Hence, it is crucial to create appropriate tools that facilitate the accessibility of the mechanism for women, youth, the elderly, other vulnerable groups, and those who are illiterate. The prompt reception of complaints is linked to the openness and accessibility of complaint channels. Complaints must be documented by the mechanism within 2 days, and the resolution process should be promptly initiated. A sample complaint registration form is included in Appendix-1 Registration Form. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 36 / 64 The grievance mechanism will be structured to accommodate the submission and resolution of anonymous complaints. Submitting a grievance will not necessitate personal information or physical presence; however, stakeholders have the option to include personal details if they choose to do so. All stakeholders will have the option to raise their complaints or concerns anonymously. This especially provides confidence to vulnerable individuals that they will not encounter any obstacles when expressing concerns. All grievances when received are logged into a GM database to facilitate tracking and monitoring. Following thorough investigations, if resolving the issue falls under the responsibility of another unit, the complaint must be forwarded to the relevant unit within a maximum of 10 days. The remedies and corrective actions proposed need to meet the satisfaction of the Complainant. It is essential that all involved parties reach an agreement on corrective actions during the resolution process. In scenarios where a satisfactory solution cannot be reached, a meeting should be arranged with the complainant, and holding consultation sessions with supervisor consultant. However, it should be understood by all parties involved that complainants who are not content with the resolution can seek legal recourse. Should the complainant feel that the grievance has not been satisfactorily addressed by the ETMIC sub-unit of the PIU and specialists of ETMIC sub-unit of the PIU, they may request the matter to be escalated to the next level. A Grievance Redressal Committee (GRC) will be established, comprising local representatives and relevant institutional representatives. Independent experts will be selected from local universities, institutes, or non-governmental Organizations (NGOs). The GRC will be activated if a resolution cannot be reached at the initial level. The complainant has the option to request ETMIC sub-unit of the PIU or Community Liaison Officer (CLO) at the site to forward their grievances to the GRC. This allows complaints previously considered by AYGM or Construction Contractors, yet unresolved, to be re- evaluated by the Committee. The ETMIC sub-unit of the PIU is tasked with updating the GRC on the discussions from the first stage of redressal and presenting the perspectives of both involved parties. At the conclusion of the 30-day period allocated for resolving the complaint, the decision or outcome must be communicated to the complainant formally in writing. The date of this feedback will be documented in the Grievance Mechanism (GM) as the official closing date of the complaint. Actions taken to resolve the closed complaint should be monitored. A sample complaint closure form is provided in Appendix-2 Closeout Form. World Bank's prevention of Sexual Exploitation and Abuse (SEA), Sexual Harassment (SH) and Gender-Based Violence (GBV) guideline prepared to inform Borrowers, and ETMIC sub- unit of the PIU about how to handle complaints. To see all the steps of the grievance mechanism please refer to Figure 4. 7.3.1 Workers Grievance Mechanism AYGM, currently has a grievance mechanism in place which allows all of its employees to raise workplace concerns. Pursuant to Article 21 of Law No. 657 (Civil Servants Law); Civil servants have the right to file a complaint and file a lawsuit against their institutions. Appeals and complaints (letter of application, petition etc.) are made by submitting the complaints to the next superior in the hierarchy after the employee’s direct superior. Applications and complaints are examined and notified to the relevant party as soon as possible. The complaint must be concluded within 30 days, from date of receipt of the first disciplinary supervisor authorized to decide. Civil Servants who exercise their right to complain cannot be fined for their complaints. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 37 / 64 Since ESS2 requires the establishment of Workers’ Grievance Mechanism (WGM) for all Project workers, the contractors are also required to establish their own WGMs. All Project workers will be informed about these WGMs at the time of their recruitment, and their employment contracts will involve detailed information of these WGMs including the ways they can convey their grievances and how these grievances will be recorded, handled, and monitored. The contractors will also ensure that the workers of their subcontractors are aware and can utilize the established WGM. The following principles on which the contractors will base their WGM will also be written in the relevant section of employment contracts:  Awareness. WGM will be introduced to the workers at the workplace, through on-the- job training and other communication tools and participation methods. This introduction will explain the procedure, including the steps to be followed to convey complaints and requests, the channels of reception to be used, etc.  Accessibility. The WGM will be established such that it can be accessed by workers easily, i.e. grievance boxes, e-mail, petition.  Anonymity. Workers will have the right to submit their requests anonymously and these anonymous grievances will be treated equally with other complaints such as those of known origin.  Traceability. The applications received from different channels of reception will be subject to a standard grievance mechanism operation procedure to be developed by the ETMIC sub-unit of the PIU.  Confidentiality. The identities of complainants (if they do not prefer to be anonymous) will not be disclosed without obtaining their consent and their communication details will not be shared with third persons.  Archiving. All complaints sent from application channels (written, verbal, etc.) will be recorded together with their supporting documents and will not be used for purposes other than the project implementation purposes, nor shall they be shared with third persons. The WGM will be established according to the procedure below:  Step 1. Informal discussion: Managers and workers are encouraged to use informal methods of resolving disagreements or disputes. If employees have a reasonable grievance or complaint regarding their work or the people they work with they should, wherever possible, start by talking it over with their manager. If discussions with line managers fail to resolve the issue, it is still possible to pursue an informal approach without triggering a formal procedure, i.e., a human resources (HR) manager could host an informal meeting or discussion.  Step 2. Formal grievance: If the matter is serious and/or the employee wishes to raise the matter formally, they should set out the grievance in writing to their manager. Where the grievance is against the employee’s manager and the employee feels unable to approach them, the employee should address the grievance to another manager or the HR department. If there is a trade union at the workplace, the employee may wish to ask a union representative for advice and support.  The contractor will provide appropriate channels to uptake formal grievances for the worker, i.e., e-mail, telephone, suggestion boxes. Especially, suggestion boxes should be placed so that anonymous grievances can be made.  Step 3. Grievance hearing: A designated manager (normally from the HR department, hereafter the “grievance manager”) will call the employee to a meeting, within a determined period after receiving the complaint, to discuss the employee’s grievance. The employee should have the right, upon request, to be accompanied by a colleague or trade union representative at this meeting. After the meeting, the grievance manager will give the employee a decision in writing, within a determined period.  Step 4. Appeal: If the employee is unhappy with the grievance decision and wishes to appeal, then the employee will be invited to an appeal meeting within a defined period STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 38 / 64 and the appeal will be heard by a more senior manager, ombudsman or a grievance committee. The members of the grievance committee will consist of at least the grievance manager, employee’s manager (responsible from the work definition of the employee), one manager from the upper management and the aggrieved party/worker representative. The employee will normally have the right, upon request, to be accompanied by a colleague or trade union representative at this meeting. Every effort should be made to secure a resolution in the best interests of the worker(s) and the company. After the meeting, the senior manager, ombudsman or grievance committee will give the employee a decision. This decision is final within the terms of the company’s internal grievance mechanism. If the worker is not satisfied, he or she will have the right to judicial or administrative channels. If the construction contractors have an already established WGM, they can utilize that WGM provided that it is in line with the principles and procedures described in this section and records regarding the Project are kept separately. The requirements for contractor to establish WGM before the mobilization phase and to operate and maintain throughout the subproject activities will be incorporated in the bid documents. For any complaint that has been forwarded or directly submitted—given that the contact details of the complainant are provided—the complainant will be informed, within two days that the complaint has been received. If the complaint is conveyed through suggestion boxes— provided that suggestion boxes at workplaces will be opened on a weekly basis—the complainant will be informed within two days after the suggestion box is opened. The social specialist of the Contractor and the relevant staff will investigate within two weeks and try to resolve the complaint. After two weeks, the aggrieved complainant would be given the status of resolution of his grievance. Contractors will keep the written copies and a written list of complaints submitted to them. In addition, to facilitate analysis, monitoring and reporting, these complaints will be logged into a database, indicating contractor, type of complaint and solution. Contractors will send a copy of this database to the social development specialist of the ETMIC sub-unit of the PIU once a month, within the framework of standard reporting. The social development specialist of the ETMIC sub-unit of the PIU will maintain a master database of all complaints during the Project. Sexual Exploitation and Abuse / Sexual Harassment Project WGM will have a dedicated section for grievances related to Sexual Exploitation and Abuse/Sexual Harassment (SEA/SH) in case a worker prefers to raise this grievance through WGM as described at the Raising Concerns section of the CoC presented in Annex-1. The process for filing a grievance must be simple and easy to understand and clearly prohibit any kind of reprisal against workers who file grievances, including those relating to sexual harassment. Without adequate safeguards in place, there are risks of stigmatization and reprisals against workers who make allegations of sexual harassment. The grievance receiving party will ensure that the case is dealt with through a survivor-centric approach respecting confidentiality and anonymity of the person and survivors are referred to service providers. Opinions of experts and consultants can be obtained in the solution to these problems in accordance with the national legislation and World Bank standards. The protocols and procedures should be based on the following principles:  All complaints received will be filed and kept confidential. For statistical purposes, cases will be anonymized and bundled to avoid identification of persons involved.  Criminal cases will be referred to the public prosecutor. Handling grievances that are sensitive will be treated in full confidentiality. To enable female work force to safely access the WGM, labor trainings will include information on the various channels of the raising grievances and confidentiality of doing so. The gender specialist of the STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 39 / 64 ETMIC sub-unit of the PIU will ensure that contractors provide such training to workers, and to train contractors on how to collect grievances confidentially. Türkiye already has a national referral system for SEA/SH, and workplace related harassment, bullying, and violence, and there are provisions in both the Labor Law and the Penal Code for this type of behavior that is deemed unacceptable. In addition, psycho-social support is also provided and available for survivors. When necessary, the social expert will refer the survivors to the Ministry of Family and Social Services call center (ALO 183) for SEA/SH, and to the Ministry of Labor and Social Security call center (ALO 170) for workplace-based psychological harassment-mobbing, violence, and bullying, etc. and will have in place mechanisms for confidential reporting with safe and ethical documenting of issues. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 40 / 64 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 41 / 64 .. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 42 / 64 Figure 4: Grievance Redress Service STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 43 / 64 7.4 GM contact information Presidency’s Communication Center (CIMER) CİMER serves as a platform for citizens to report various issues, lodge complaints, and make requests. CIMER has been actively utilized by citizens since its inception. This system operates through dedicated software and a web page developed by the Presidential Department of Communications, facilitating communication between citizens and the government, allowing applications to be submitted at any time and from anywhere. In addition to its general use, the CIMER system will also be employed at the Project level to receive and address complaints from individuals affected by the Project or other concerned parties. As per the Right to Information Act, every individual has the right to access information, following the procedures and principles outlined in written regulations. This can be done by submitting a written request through the Right to Petition or online at https://www.icisleri.gov.tr/bilgi-edinme. Foreigners Communication Center (YİMER) The Republic of Türkiye Ministry of Interior, under the Presidency of Migration Management, is committed to providing accurate, rapid, and reliable information in accordance with the law 24/7 through YİMER 157 and other service channels for those seeking assistance. YİMER 157 provides continuous assistance to foreigners 24/7, 7 days a week, helping them with questions related to visas, residence permits, international protection, temporary protection, and more. It plays a crucial role in identifying victims of human trafficking and conducting rescue operations for those affected by migrant smuggling at sea. YİMER 157 serves as a lifeline for foreigners, aiming to be their primary source for information and assistance, accessible both within Türkiye and abroad. World Bank Grievance Redress Service The World Bank is an additional significant project stakeholder with its own established mechanisms for addressing complaints. To provide stakeholders with alternative channels for accessing this institution's complaint resolution processes, the following contact details can also serve as an additional avenue for submitting complaints. World Bank (WB) Grievance Redress Service  Online access: https://wbgcmsgrs.powerappsportals.com/en-US/new-complaint/  By e-mail: grievances@worldbank.org  By letter or by hand delivery to the World Bank Headquarters in Washington D.C, United States or World Bank Country Office -print and use the form. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 44 / 64 8 MONITORING AND REPORTING 8.1 Monitoring Reports in the Course of the Project In the role of the AYGM, a systematic monitoring process will be established for the Grievance Mechanism (GM). This approach involves the methodical collection of feedback from a diverse range of sources, including communities, local governmental bodies, other corporate entities, non-governmental organizations (NGOs), the media, academic institutions, and other interest groups. The effectiveness of this process will be ensured through purposeful consultations and the use of the Grievance Mechanism. If necessary, a comprehensive report summarizing all stakeholder engagement activities, including grievance tracking, will be compiled and presented to the relevant regulatory agency. Additionally, the project owner pledges to maintain transparent communication channels with relevant stakeholders as dictated by the situation. Any newly identified stakeholders will be promptly added to the stakeholder list, with communication initiated accordingly. In the case of significant changes or updates to the project, the project owner will persist in addressing and disseminating information about environmental and social concerns to the relevant stakeholders. Notifications regarding improvements, upgrades, and issues related to the environment and society will be conveyed promptly following the procedures outlined in this SEP. The SEP, which delineates the project's social and environmental framework, will undergo periodic revisions, especially when significant changes to the project occur. These revisions will provide concise summaries of concerns, issues, and inquiries that have arisen over the past year, along with details about any deviations from the initially planned activities or events. 8.2 Involvement of Stakeholders in Monitoring Activities Table 9 has been crafted to outline the key performance indicators (KPIs) and designates the responsible parties tasked with overseeing this endeavor. KPI-01 entails comprehensive recording and analysis of all written and verbal feedback, including anonymous complaints, alongside documentation of open and closed complaint numbers, actions taken for closed complaints, and efforts to reduce open complaints. Additionally, it involves recording minutes of meetings, capturing photographs if permissions are granted, maintaining grievance logs, reviewing documentation, and evaluating social compliance conditions of project implementations. KPI-02 involves the appointment of Community Liaison Officers (CLOs), including female CLOs, the assignment of grievances to relevant departments, and the institution of a PR office on-site. KPI-03 focuses on the meticulous recording of all written and verbal feedback, including anonymous complaints. Lastly, KPI-04 revolves around the monitoring of contractor activities engaged in grievance management. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 45 / 64 Table 9. Monitoring Plan Items Used for Threshold Value Responsible Description Requirements Target Project Phase and Frequency Monitoring Party The recording of all Constitution of Project Grievances 100% achievement written and verbal specific GM resolved in time on resolved feedback Constitution of Project and in mutually grievances The records also specific Worker’s GM satisfactory include anonymous Preparation of complaint manner complaints. forms More than 50% of The records show Evaluation of registration Effective and the participants as both open and closed in Worker’s GM satisfactory women. complaint numbers. resolution of all Recording the Routine site visits received More than 10% of actions taken for Random face to complaints the participants as closed complaints in face interviews vulnerable groups. the records. with stakeholders Reducing the Land ETMIC sub- Once prior to KPI-01 Record minutes of Focus group number of open 48 public preparation unit of the PIU project meetings (MoM), and discussion with complaints consultation and Supervision activities trainings (date, vulnerable groups meetings will be construction consultant subject, number of Remote Implementation of conducted at participants) consultations with targeted settlement level Photographs (if vulnerable groups consultations located around the permissions stations obtained) High level of public Grievance Logs participation 144 mukhtar Review of meetings will be documentation Increase in conducted at Evaluation of social participation rate of settlement level compliance vulnerable located around the conditions of Project participants railway line implementations Ensure proper staff for All provisions given 100% achievement Appointment of stakeholder in the SEP will be on resolved Pre- Community Liaison Continuous engagement including implemented and grievances Construction Officer (CLO) ETMIC sub- vulnerable groups recorded. KPI-02 Appointment of Regular meetings unit of the PIU Weekly Construction female CLO with CLOs Supervision All grievances will Assignment of consultant closed-out within Monthly Operation grievances to relevant the target departments timeframe. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 46 / 64 Items Used for Threshold Value Responsible Description Requirements Target Project Phase and Frequency Monitoring Party Constitution of All provisions given 100% achievement accessible in the SEP will be on resolved communication tools in implemented and grievances any kind recorded. Considering language- based handicaps for any All grievances will kind communication Routine site visits closed-out within techniques Random face to the target The recording of all Considering non-Turkish face interviews timeframe. Pre- Continuous written and verbal speaker individuals at with stakeholders Construction ETMIC sub- KPI-03 feedback locations where people Focus group unit of the PIU Weekly Construction The records also who predominantly discussion with Supervision include anonymous speak languages other vulnerable groups consultant complaints. than Turkish live or Remote Monthly Operation travel consultations with Providing a living vulnerable groups document form used in disclosure process Institution of PR office on-site Conducting stakeholder consultations All provisions 100% achievement Regular meetings given in the SEP on resolved with CLOs Pre- will be grievances Monthly Regular meetings Construction implemented and ETMIC sub- Monitoring of with social KPI-04 Ensure monitoring of recorded. unit of the PIU contractor’s activities specialists of Quarterly Construction contractor’s activities Supervision engaged in GM PMU, PIU, All grievances will consultant Contractor and Semi Annual Operation closed-out within Supervision the target consultant timeframe. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 47 / 64 8.3 Reporting Back to Stakeholder Groups The SEP will undergo regular updates as deemed necessary throughout the project. Team members responsible for this task will compile periodic reports on stakeholder complaints and inquiries, detailing the status of corrective actions. These reports, whether on a quarterly basis or at other intervals, will assist in evaluating the number and nature of issues and the project's effectiveness in addressing them. Information about the project's public engagement activities will be communicated to stakeholders through various channels as required. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 48 / 64 Appendix - 1 Registration Form STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 49 / 64 Appendix - 2 Closeout Form STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 50 / 64 Appendix - 3: World Bank Standards a nd Key Gaps w ith the National Framework Key Gaps Between WBG ESSs and National Framework WB ESS Measures to fill the gaps Turkish Legislation In ESS1, it is observed that social Providing stakeholders with information ESS1: Assessment and Management impact, along with environmental impact, regarding environmental and social risks of Environmental and Social Risks is evaluated within the project scope, during the construction and operational National EIA Legislation and Impacts whereas in Turkish legislation, social phases. According to the national EIA Regulation, Identifying, evaluating, and managing the impact assessment has only recently Developing diverse communication projects are categorized as Annex I and project's environmental and social risks begun to be incorporated into the EIA methods and tailored approaches for Annex II projects, primarily based on the and impacts. process in more detail. In the national informing vulnerable groups, including size or capacity of the planned Implementing measures and inclusive legislation, the EIA Regulation published women, poor individuals, and those with investment rather than associated risks opportunities for disadvantaged and in the Official Gazette dated 29.07.2022 disabilities. and impacts, and projects are classified vulnerable populations. and numbered 31907 aims to increase Meeting the stipulated obligations according to these two categories. Adhering to national regulations and efforts in socially focused areas, such as outlined in Article 9 of the "Public methodologies grounded in the Stakeholder Engagement Plan, and Information and Engagement Process" environmental and social considerations. to expand social impact assessment. within the National EIA Regulations. The Occupational Health and Safety Training internal stakeholders in Law No. 6331 occupational health and safety. ESS2: Labor and Working Conditions The Occupational Health and Safety Law Ensuring fairness in recruitment Fostering workplace safety and health. No. 6331 and its related regulations announcements and working conditions. Ensuring equitable and inclusive encompass risk assessment regarding Establishing codes of conduct and treatment, establishing a fair and equal occupational health and safety in promoting awareness in this regard. environment for all project workers. workplaces. The renewal of this Involving all internal stakeholders in the Safeguarding the rights and well-being of assessment is subject to certain process of education, information, and migrant workers, contracted workers, conditions outlined in the regulation. engagement during construction and social workers, as well as disadvantaged In Turkish legislation, there is no Additionally, emergencies are limited to operation phases. and vulnerable project workers, including provision for providing tools and the workplace. Furthermore, Promoting awareness and providing women and disabled individuals, across mechanisms for project workers to environmental accidents and social information to all internal stakeholders the entire supply chain. express and address work-related accidents are defined in different about the prevention of forced labor and Prohibiting the use of forced labor and concerns. regulations. child labor during construction and child labor in any form. operation phases. Upholding the right to organize and enter Labor Law Promoting awareness and providing into labor agreements, in accordance In national legislation, workers under the information to all internal stakeholders with national laws. age of eighteen (18) are divided into two about workplace abuse and Providing tools and mechanisms for categories: child workers (individuals discrimination. project workers to express and address who have completed the age of 14 but Raising awareness and informing all work-related concerns. have not yet completed the age of 15 internal stakeholders about sexual and have finished primary education) harassment and gender-based STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 51 / 64 Key Gaps Between WBG ESSs and National Framework WB ESS Measures to fill the gaps Turkish Legislation and young workers (individuals who discrimination in the workplace during have completed the age of 15 but have construction and operation phases. not yet completed the age of 18). Child Informing and empowering all internal workers who have completed the age of stakeholders about the principles of 14 but have not yet completed the age of freedom of association and labor 15, young workers who have completed agreements during construction and the age of 15 but have not yet completed operation phases. the age of 18, and young workers who Informing and facilitating access to the have completed the age of 16 but have GM for all internal stakeholders during not yet completed the age of 18 are construction and operation stages. categorized into three (3) groups, and their working conditions are specified. ESS4: Community Health, Safety and Security Anticipating and preventing adverse effects on the health and safety of local communities throughout the project's lifecycle. Emphasizing quality, safety, and climate Timely communication of environmental change considerations during the and social risks to stakeholders. In national legislation, public health is infrastructure design and construction Engaging in discussions regarding the No specific regulation addressed in a fragmented manner phases. mitigation of adverse impacts and the across different regulations. Reducing and controlling community promotion of positive actions during the exposure to traffic, diseases, and information-sharing process. hazardous materials. Implementing effective measures for emergency response and management. Ensuring proper management that includes risk prevention and minimization for the well-being of staff and the properties of affected communities Law on The Right to Information Project stakeholders, along with their ESS10: Stakeholder Engagement and levels of interest and support, are ESS10 supports the use of a grievance Law on the Right to Information No. 4982 Information Disclosure outlined in the Scope section. mechanism, offering a proactive (Issued on 24.10.2003, Official Gazette Ensuring stakeholders are promptly approach to social impact, whereas No. 25269) regulates the procedure and Identifying the project's stakeholders. informed about environmental and social efforts in this area remain insufficient the basis of the right to information Assessing the degree of interest and risks. within Turkish legislation. according to the principles of equality, support among stakeholders. Consultations with stakeholders impartiality and openness that are the regarding risk reduction and enhancing STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 52 / 64 Key Gaps Between WBG ESSs and National Framework WB ESS Measures to fill the gaps Turkish Legislation necessities of a democratic and Taking into account the perspectives of positive actions are specified within the transparent government. Everyone has stakeholders in environmental and social GM. the right to information on the activities of initiatives. the public institutions and the Encouraging ongoing engagement with professional organizations, which qualify stakeholders throughout the project's as public institutions. lifecycle. Ensuring timely, clear, accessible, and Right of petition, Right to Information appropriate disclosure of environmental and Appeal to the Ombudsperson and social risks and impacts to stakeholders. Citizens and foreigner resident in Offering accessible and inclusive Türkiye, with the condition of observing mechanisms for raising concerns and the principle of reciprocity, have the right grievances and ensuring their response to apply in writing to the competent and management. authorities and to the Grand National Assembly of Türkiye with regard to the requests and complaints concerning themselves or the public. STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 53 / 64 Appendix - 4: List of Stakeholder Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Governorship of Ardahan • Ardahan Municipality • Çıldır Municipality Governmental Institution • Çıldır Social Solidarity and Aid Association • Çıldır Village Services Union • Çıldır District Governorship • Çıldır District Special Administration • Ardahan University Çıldır Vocational High School Education • Çıldır District Directorate of National Education Health • Çıldır Healthcare Institutions Agriculture, Livestock and Fishery • Çıldır District Directorate of Agriculture and Forestry ARDAHAN • General Directorate of Highways, Kars 18th Regional Directorate, 183rd Ardahan Branch, Çıldır Maintenance Center Transportation • AKTAS Border gate Development Agency • Serhat Development Agency • Ardahan Beekeepers Union • Çıldır Irrigation Union NGOs / Cooperatives and Unions • Federation of Çıldır Associations • Limited Liability Çıldır Fisheries Cooperative • Aras Electricity Distribution Inc. Companies • Pasifik Eurasia • Kuzey Anadolu Gazetesi Media • Ardahan TV Other • Kuyucuk Bird Paradise • Governorship of Kars • Kars Municipality • Kars Cultural Heritage Protection Regional Board Director • Kars Organized Industrial Zone • Kars Provincial Directorate of Culture and Tourism • Kars Provincial Directorate of Environment, Urbanization, and Climate Change • 24th Directorate of DSİ Kars • TEDAŞ Operation Directorate • Arpaçay District Governorship KARS Governmental Institution • Arpaçay Municipality • Arpaçay District Special Administration • Arpaçay Rural Service Delivery Union • Sarıkamış District Governorship • Sarıkamış Municipality • Sarıkamış District Special Administration • Sarıkamış District Police Department • Sarıkamış District Gendarmerie Command • Sarıkamış Deep Snow and Severe Cold Weather Combat Training Center Command • Selim District Governorship STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 54 / 64 Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Selim District Special Administration • Selim Municipality • Selim Social Solidarity and Aid Foundation • Kars Provincial Directorate of National Education • Kars Kafkas University • Arpaçay District Directorate of National Education • Sarıkamış District Directorate of National Education • Kafkas University Sarıkamış School of Physical Education and Sports • Kafkas University Sarıkamış Vocational School • Sarıkamış Public Education Center Education • Yeniköy Orhan Yavuz Primary School • Halitpaşa Primary School • Selim District Directorate of National Education • Selim Public Education Center • Benliahmet Şehit Öğretmen Taşkın Senger Primary School • Benliahmet Şehit Öğretmen Taşkın Senger Secondary School • Dikme Hacı Yasemen Yılmazel Primary School • Dikme Hacı Yasemen Yılmazel Secondary School • Kars Regional Training and Research Hospital • Kars Provincial Health Directorate • Arpaçay District Health Group Presidency • Arpaçay State Hospital • Sarıkamış District Directorate of Health Health • Kars Sarıkamış CHC Yeniköy Health House • Selim District Health Group Presidency • Selim District CHC • Benliahmet Health House • Dikme Health House • Kars Provincial Directorate of Agriculture and Forestry • Arpaçay District Directorate of Agriculture and Forestry • Arpaçay Chamber of Agriculture Presidency Agriculture, Livestock and Fishery • Sarıkamış Forest Management Directorate • Sarıkamış Agricultural Products Office (TMO) • Selim District Directorate of Agriculture and Forestry • Selim Chamber of Agriculture • Directorate General of TCDD, Railway Maintenance Directorate, Kars 47th Branch Transportation • Kars 18th Regional Directorate of State Highways • Aras Electric Distribution Facility Management • Aras Elektrik A.Ş. General Directorate • Baku-Tbilisi Kars line • BOTAŞ Branch Directorate Energy • Kars Logistics Center • TEDAŞ ARAS Regional Directorate • TEİAŞ 15th Regional Directorate • The Baku-Tbilisi-Ceyhan Pipeline STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 55 / 64 Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Trans-Anatolian Natural Gas Pipeline Project Development Agency • Serhat Development Agency • Arpaçay Irrigation Cooperative • Arpaçay Sugar Beet Cooperative NGOs / Cooperatives and Unions • Kars Arpaçay Associations Federation • Benliahmet Equestrian Sports Club • Hacı Ayşe Cultural Center • Kars Hakimiyet Gazetesi Media • Serhat TV Other • Arpaçay Kütük Ev (Restaurant) • Governorship of Erzurum • Erzurum Metropolitan Municipality • Erzurum Provincial Directorate of Culture and Tourism • Erzurum Eastern Anatolia Project (DAP) Regional Development Administration Presidency • 8th Directorate of DSİ Erzurum • Erzurum Provincial Directorate of Agriculture and Forestry • Aziziye District Governorship • Aziziye Municipality • Aşkale District Directorate of Planning and Urbanization • Aşkale Police Department • Aşkale District Governorship • Horasan District Governorship • Horasan Municipality Governmental Institution • Horasan District Gendarmerie Command • Horasan District Police Department • Köprüköy District Governorship • Köprüköy Municipality ERZURUM • Köprüköy District Gendarmerie Command • Köprüköy District Police Department • Palandöken District Governorship • Palandöken Municipality • Palandöken District Gendarmerie Command • Palandöken District Police Department • Pasinler District Gendarmerie Command • Pasinler District Governorship • Pasinler Municipality • Pasinler District Police Department • Aşkale District National Education Directorate • Aziziye District National Education Directorate • Atatürk University Horasan Vocational School • Horasan District National Education Directorate Education • Horasan Boarding Regional Middle School • Köprüköy District National Education Directorate • Köprüköy High School • Palandöken District National Education Directorate STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 56 / 64 Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Pasinler District National Education Directorate • Atatürk University Pasinler Vocational School • Yakutiye District National Education Directorate • Ilıca Borsa İstanbul Yavuz Selim Social Sciences High School • Ilıca Kindergarten • Ilica Multiprogram Anatolian High School • Ilıca Toprakkale Ziyaettin Özatalay Primary School • Ilıca Toprakkale Ziyaettin Özatalay Middle School • Kemaleddin Horasani Elementary School • Uzunahmet Kindergarten • Uzunahmet Primary School • Horasan State Hospital • Pasinler District Public Health Center • Aşkale Family Health Center • Horasan District Health Directorate • Aşkale Kandilli Family Health Center • Aşkale District State Hospital Health • Erzurum Ilıca Family Health Center • İbrahim Hakkı State Hospital • Köprüköy District Health Directorate • Köprüköy District Integrated Hospital • Pasinler District CHC • Köprüköy State Hospital • Pasinler District Health Directorate • Aziziye District Directorate of Agriculture and Forestry • Köprüköy District Directorate of Agriculture and Forestry • Palandöken District Agriculture and Forestry Directorate Agriculture, Livestock and Fishery • Pasinler Chamber of Agriculture • Pasinler District Agriculture and Forestry Directorate • Pasinler TMO • Erzurum Provincial Administration Horasan Maintenance Centre Transportation • General Directorate of Highways, Erzurum 122nd Branch, Horasan Maintenance Centre • Erzurum 12th Regional Directorate of State Highways • Erzurum BOTAŞ Natural Gas Transmission IV. Regional Directorate Energy • Erzurum TEİAŞ 15th Regional Directorate • Palen Doğal Gaz Development Agency • KUDAKA Northeast Anatolia Development Agency • ABS Plaster Factory Factories • Aşkale Cement Factory • TurkMag • Haber 25 Gazetesi Media • Kanal 25 • Çadırkaya Municipality ERZINCAN Governmental Institution • Çayırlı District Governorship Social Solidarity and Aid Foundation • Çayırlı District Special Provincial Administration Directorate STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 57 / 64 Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Cultural Heritage Protection Directorate • Çayırlı Municipality • Eriç Gendarmerie Command • Erzincan Governorship Social Solidarity and Aid Foundation • Erzincan Municipality • Governorship of Erzincan • Tanyeri Gendarmerie Station Command • Kemah District Governorship • Kemah Municipality • Kemah Social Assistance Association • Tercan District Governorship • Üzümlü District Governorship • Üzümlü Municipality • Alp Gendermarie • Üzümlü Social Solidarity and Aid Foundation • 23 Nisan Primary School • Altunkent Ömer Gültekin Primary School • Altunkent Ömer Gültekin Secondary School • Anagold Mining Middle School • Aziz and Mehmet Torun Primary School • Çadırkaya Imam Hatip Middle School • Çadırkaya Multidisciplinary High School • Çadırkaya Şehit Jandarma Binbaşı Ümit Çelik Middle School • Çadırkaya Şehit Jandarma Binbaşı Ümit Çelik Primary School • Çöpler Primary School • Elmacık Primary School • Erzincan Binali Yıldırım University • Erzincan Binali Yıldırım University Kemah Vocational School Education • Erzincan Binali Yıldırım University Tercan Vocational School • Hacı Kamer Torun Kindergarten • Iliç İbrahim Çeçen Imam Hatip Middle School • Iliç Kindergarten • Iliç Seyda Fırat Multi-Program High School • Kemah İmam Hatip Middle School • Kemah Sultan Melik Multi-Program Anatolian High School • Kerer Primary School • Mehmet Şemsettin Günaltay Primary School • Mercan Multidisciplinary High School • Mercan Primary School • Necatibey Middle School • Sabırlı Primary School • Üzümlü District National Education Directorate • Çadırkaya FHC Health • Emergency Health Services Station • Emergency Health Services Station No. 2 STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 58 / 64 Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Erzincan Provincial Health Directorate • Erzincan Provincial Health Directorate Emergency Medical Services Chief Physician's Office • Iliç District Health Group Presidency • Iliç FHC • Iliç State Hospital • Kemah District State Hospital • Mercan FHC • Tercan FHC • Tercan State Hospital • Üzümlü FHC • Üzümlü State Hospital • Çayırlı Sugar Beet Growers' Cooperative Agriculture, Livestock and Fishery • Tercan District Agriculture Directorate • TCDD 442nd Track Maintenance Directorate Transportation • Highways Tercan 16th Regional Directorate, 164th Branch • TCDD Kemaliye Çaltı Logistics Directorate • Aras Elektrik Company Energy • Bağıştaş-I Dam and HEPP Project • Enerya Company Development Agency • KUDAKA Cemevi • Kemah Alevi Cultural Association Zeynal Karakoç Cem and Cultural Center • Anagold Madencilik • Bilfer Mining • Çöpler Gold Mine Investments & Investors • Etüt Mining • HESTAŞ Mining • IC Holding • Erzincan OIZ • Yeni Erzincan Gazetesi Media • ERT Şah TV • 19th Directorate of DSİ Sivas • Divriği District Governorship • Divriği Municipality Governmental Institution • Divriği Village Services Union • Governorship of Sivas • Sivas Municipality • Sivas Cumhuriyet University SİVAS Education • Sivas Cumhuriyet University Divriği Nuri Demirağ Vocational School • Sivas Science and Technology University • Divriği Station Transportation • Divriği Train Station Signaling and Electrification Chiefdom • Sivas 16th Regional Directorate of State Highways Agriculture, Livestock and Fishery • Divriği Chamber of Agriculture Cemevi • Divriği Cemevi Cultural Center Media • Büyük Sivas Gazetesi STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 59 / 64 Other Interested Parties (OIP) Region Stakeholder Group Name of Stakeholder • Kanal 58 Governmental Institution • Pülümür Municipality Agriculture, Livestock and Fishery • Pülümür Beekeeping Cooperative TUNCELİ • Özgür Dersim Gazetesi Media • Dersim 62 TV STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 60 / 64 Directly Affected Parties on Settlements, Mukhtarship, Local Residents, and Disadvantaged / Vulnerable Individuals or Groups (DVIG) around the stations Non-Turkish speaker Province District Settlement Population (2024) Individual with handicaps Elderly Illiterate individuals 1. Ardahan Çıldır Yukarıcambaz 329 Yes, 2 households Yes, 4 households Yes, 4 households Yes, 3 households 2. Ardahan Çıldır Aşağıcambaz 208 Yes, 1 household Yes, 1 household Yes, 5 households Yes, 1 household 3. Erzincan Kemah Eriç 40 No No Yes, 1 household Yes, 1 household 4. Erzincan Kemah Çarşı 1,106 Yes, 5 households Yes, 1 household Yes, 2 households Yes, 4 households 5. Erzincan Kemah Alpköy 67 No No No No 6. Erzincan Kemah Akyünlü 39 No No No No 7. Erzincan Central Çarşı 2,512 Yes, 3 households Yes, 1 household Yes, 4 households Yes, 2 households 8. Erzincan Üzümlü Büyük Kadağan 134 Yes, 1 household No Yes, 2 households Yes, 1 household 9. Erzincan Üzümlü Fırat 225 No No Yes, 1 household Yes, 1 household 10. Erzincan Üzümlü İstasyon 276 No No Yes, 1 household No 11. Erzincan Üzümlü Küçük Kadağan 242 No Yes, 1 household Yes, 1 household No 12. Erzincan Üzümlü Pınarbaşı 514 Yes, 2 households Yes, 4 households Yes, 1 household Yes, 1 household 13. Erzincan Üzümlü Süleymanlı 425 Yes, 1 household Yes, 1 household Yes, 2 households No 14. Erzincan Üzümlü Avcılar 142 Yes, 2 households Yes, 1 household Yes, 1 household No 15. Erzincan Üzümlü Bağlar 84 No Yes, 1 household Yes, 1 household No 16. Erzincan Tercan Kargın or İstasyon 2,131 No No Yes, 1 household No 17. Erzincan Tercan Akşemsettin 651 Yes, 1 household Yes, 1 household Yes, 2 households Yes, 1 household 18. Erzincan Tercan Atatürk 2,443 Yes, 4 households Yes, 2 households Yes, 1 household Yes, 1 household 19. Erzincan Tercan Camiikebir 692 Yes, 1 household No Yes, 1 household Yes, 3 households 20. Erzincan Tercan Gözeler 424 No No No No 21. Erzincan Tercan Yeni 541 No No No No 22. Erzincan Çayırlı Çataksu 165 No No No No 23. Erzurum Aşkale Saptıran 148 No No Yes, 2 households 24. Erzurum Aşkale Üç Mart 483 No No No Yes, 1 household 25. Erzurum Aşkale İstasyon 2,027 Yes, 1 household Yes, 3 households Yes, 1 household Yes, 4 households 26. Erzurum Aşkale Kandilli 894 Yes, 1 household Yes, 1 household Yes, 3 households Yes, 1 household 27. Erzurum Aziziye Çiğdemli 475 No No No 28. Erzurum Aziziye Ilıca 8,002 Yes, 15 households Yes, 18 households Yes, 14 households Yes, 10 households 29. Erzurum Yakutiye Nearby neighborhood including Ömer Nasuhi Bilmen 29,254 Yes, 25 households Yes, 34 households Yes, 19 households Yes, 9 households 30. Erzurum Palandöken Uzunahmet 165 No No No No 31. Erzurum Pasinler Çöğender 559 No No No Yes, 3 households 32. Erzurum Pasinler Kethuda 866 Yes, 1 household Yes, 1 household Yes, 1 household Yes, 1 household 33. Erzurum Köprüköy Şehitler 1,033 Yes, 5 households Yes, 6 households No No 34. Erzurum Horasan Karaçuha 59 Yes, 1 household Yes, 1 household No No 35. Erzurum Horasan Esentepe 841 Yes, 2 households Yes, 2 households Yes, 1 household Yes, 1 household 36. Erzurum Horasan Hızırilyas 314 Yes, 2 households Yes, 3 households No No 37. Kars Sarıkamış Süngütaş 126 Yes, 1 household Yes, 1 household Yes, 1 household Yes, 1 household 38. Kars Sarıkamış Sırbasan 150 Yes, 1 household Yes, 3 households Yes, 1 household No 39. Kars Sarıkamış İstasyon 1,161 Yes, 2 households Yes, 2 households Yes, 3 households Yes, 2 households 40. Kars Selim Köprübaşı 574 Yes, 2 households Yes, 2 households No No 41. Kars Selim Benliahmet 645 Yes, 2 households Yes, 1 household Yes, 2 households Yes, 2 households 42. Kars Central Cumhuriyet 7,335 Yes, 13 households Yes, 2 households Yes, 6 households Yes, 3 households 43. Kars Central Hafızpaşa 2,581 Yes, 4 households Yes, 2 households Yes, 4 households Yes, 2 households 44. Kars Arpaçay Güvercin 306 Yes, 1 household No Yes, 3 households Yes, 2 households STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 61 / 64 Non-Turkish speaker Province District Settlement Population (2024) Individual with handicaps Elderly Illiterate individuals 45. Kars Arpaçay Taşbaşı 188 Yes, 4 households Yes, 5 households Yes, 7 households Yes, 3 households 46. Sivas Divriği Gezey 18 No No No No 47. Sivas Divriği Güllübağ 771 Yes, 1 household Yes, 2 households Yes, 1 household Yes, 1 household 48. Tunceli Pülümür Yarbaşı 48 No No No No Indirectly Affected Parties on Settlements, Mukhtarship, Local Residents, and Vulnerable groups around the railway line # Province District Settlement Population (2024) Non-Turkish speaker Individual with handicaps Elderly Illiterate 1. Ardahan Çıldır Akçakale 202 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 2. Ardahan Çıldır Damlıca 148 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 3. Ardahan Çıldır Karakale 224 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 4. Erzincan Çayırlı Doluca 29 Zazaki 3 individuals Less than 10% Less than 2% 5. Erzincan İliç Atma 49 No 1 person Less than 10% Less than 2% 6. Erzincan İliç Bağıştaş 86 No 4 individuals More than 10% Less than 2% 7. Erzincan İliç Büyükköy 55 Kurdish 2 individuals Less than 10% Less than 2% 8. Erzincan İliç Çaltı 411 Kurdish 5 individuals Less than 10% Less than 2% 9. Erzincan İliç Çöpler 314 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 10. Erzincan İliç İbrahim Çeçen 1,864 Kurdish 15 individuals Less than 10% Less than 2% 11. Erzincan İliç Ortatepe 36 No No Less than 10% Less than 2% 12. Erzincan İliç Abdullahpaşa 1,044 Kurdish 4 individuals Less than 10% Less than 2% 13. Erzincan Kemah Aşağı Gedik 52 Kurdish 2 individuals Less than 10% Less than 2% 14. Erzincan Kemah Atma 75 No No More than 10% Less than 2% 15. Erzincan Kemah Beklimçay 72 Kurdish 3 individuals Less than 10% Less than 2% 16. Erzincan Kemah Beşikli 61 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 17. Erzincan Kemah Dedek 28 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 18. Erzincan Kemah Göğüsbağı 612 No 1 person Less than 10% Less than 2% 19. Erzincan Kemah Kayabaşı 46 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 20. Erzincan Kemah Gökkaya 94 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 21. Erzincan Kemah Koçkar 143 No 3 individuals Less than 10% Less than 2% 22. Erzincan Kemah Koruyolu 23 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 23. Erzincan Kemah Mermerli 211 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 24. Erzincan Kemah Muratboynu 85 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 25. Erzincan Kemah Oğuz 93 Kurdish, Zazaki 1 person Less than 10% Less than 2% 26. Erzincan Kemah Olukpınar 73 No 2 individuals Less than 10% Less than 2% 27. Erzincan Kemah Yastıktepe 144 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 28. Erzincan Central Beşsaray 402 No 6 individuals Less than 10% Less than 2% 29. Erzincan Central Gani Efendi Çiftliği 267 Kurdish 4 individuals Less than 10% Less than 2% 30. Erzincan Central Oğlaktepe 184 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 31. Erzincan Central Pekmezli 29 No 1 person More than 10% Less than 2% 32. Erzincan Central Cemal Gürsel 245 Kurdish, Zazaki 8 individuals Less than 10% Less than 2% 33. Erzincan Central Ulalar 4,242 Kurdish, Zazaki 30 individuals Less than 10% Less than 2% 34. Erzincan Kemah Küplü 118 No 1 person More than 10% Less than 2% 35. Erzincan Kemah Sürek 43 No No More than 10% Less than 2% 36. Erzincan Central Barış 829 Kurdish, Zazaki 20 individuals Less than 10% Less than 2% 37. Erzincan Central Karadiğin 388 Kurdish, Zazaki 2 individuals More than 10% Less than 2% 38. Erzincan Central Söğütözü 148 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 39. Erzincan Kemah Uluçinar 42 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 40. Erzincan Kemah Yahşılar 96 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 62 / 64 # Province District Settlement Population (2024) Non-Turkish speaker Individual with handicaps Elderly Illiterate 41. Erzincan Central Sancak 887 No 10 individuals Less than 10% Less than 2% 42. Erzincan Central Şehit Cengiz Topel 1,497 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 43. Erzincan Central Bayrak 469 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 44. Erzincan Tercan Gökçe 151 No 2 individuals More than 10% Less than 2% 45. Erzincan Tercan Köprübaşı 21 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 46. Erzincan Tercan Yeşilyayla 139 No 2 individuals Less than 10% Less than 2% 47. Erzincan Üzümlü Demirpınar 95 No 3 individuals Less than 10% Less than 2% 48. Erzincan Üzümlü Derebük 16 Zazaki 2 individuals Less than 10% Less than 2% 49. Erzincan Üzümlü Karakaya Köyü 567 No 2 individuals Less than 10% Less than 2% 50. Erzincan Tercan Sucuali 41 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 51. Erzincan Tercan Yollarüstü 184 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 52. Erzincan Üzümlü Pelitli 55 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 53. Erzincan Üzümlü Pişkidağ 407 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 54. Erzincan Üzümlü Denizdamı 32 No 4 individuals Less than 10% Less than 2% 55. Erzurum Aşkale Altıntaş 49 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 56. Erzurum Aşkale Dallı 47 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 57. Erzurum Aşkale Demirkıran 55 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 58. Erzurum Aşkale Karasu 29 No 1 person Less than 10% Less than 2% 59. Erzurum Aşkale Pırnakapan 83 Kurdish 2 individuals Less than 10% Less than 2% 60. Erzurum Aşkale Şafak 1,325 Kurdish 10 individuals Less than 10% Less than 2% 61. Erzurum Aşkale Sazlı 54 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 62. Erzurum Aşkale Taşağıl 127 No 2 individuals Less than 10% Less than 2% 63. Erzurum Aşkale Tecer 11 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 64. Erzurum Aşkale Topalçavuş 290 No 2 individuals Less than 10% Less than 2% 65. Erzurum Aşkale Küçükgeçit 252 No 1 person Less than 10% Less than 2% 66. Erzurum Aşkale Çayköy 588 No 2 individuals Less than 10% Less than 2% 67. Erzurum Aşkale Kıbrıs 1,033 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 68. Erzurum Köprüköy Yapağılı 168 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 69. Erzurum Köprüköy Yukarı Söğütlü 36 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 70. Erzurum Palandöken Nene Hatun 313 Kurdish 3 individuals Less than 10% Less than 2% 71. Erzurum Yakutiye Çiftlik 1,145 No 3 individuals Less than 10% Less than 2% 72. Erzurum Yakutiye İstasyon 714 No 10 individuals Less than 10% Less than 2% 73. Erzurum Yakutiye Müdürge(Çayırtepe) 560 No 18 individuals Less than 10% Less than 2% 74. Erzurum Yakutiye Soğukçermik(Soğucak) 440 No 3 individuals Less than 10% Less than 2% 75. Erzurum Aziziye Alaca 260 No 1 person Less than 10% Less than 2% 76. Erzurum Aziziye Atlıkonak 207 No 4 individuals Less than 10% Less than 2% 77. Erzurum Horasan Camii Kebir 790 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 78. Erzurum Aziziye Demirgeçit 306 No 1 person Less than 10% Less than 2% 79. Erzurum Horasan Dalbaşı 164 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 80. Erzurum Pasinler Alvar 801 No 6 individuals Less than 10% Less than 2% 81. Erzurum Pasinler Çakırtaş 451 Kurdish 8 individuals Less than 10% Less than 2% 82. Erzurum Pasinler Bahçelievler 1,344 Kurdish, Laz 10 individuals Less than 10% Less than 2% 83. Erzurum Pasinler Büyüktüy 250 Kurdish 3 individuals Less than 10% Less than 2% 84. Erzurum Pasinler Pusudere 77 No 2 individuals Less than 10% Less than 2% 85. Erzurum Pasinler Şehit Burak Karakoç 221 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 86. Erzurum Pasinler Yukarıdanişment 94 No 7 individuals Less than 10% Less than 2% 87. Erzurum Pasinler Paşabey 826 Kurdish 3 individuals Less than 10% Less than 2% 88. Erzurum Horasan Şerefiye 694 Kurdish 20 individuals Less than 10% Less than 2% 89. Erzurum Pasinler Ebsemce 461 No 6 individuals Less than 10% Less than 2% STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 63 / 64 # Province District Settlement Population (2024) Non-Turkish speaker Individual with handicaps Elderly Illiterate 90. Erzurum Horasan Azap 265 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 91. Erzurum Pasinler Övenler 258 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 92. Erzurum Horasan Çiftlik 132 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 93. Erzurum Horasan Bulgurlu 635 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 94. Erzurum Pasinler Üğümü 251 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 95. Erzurum Pasinler Reşadiye 341 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 96. Erzurum Horasan İnönü 1,401 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 97. Kars Arpaçay Çanaksu 193 No 5 individuals Less than 10% Less than 2% 98. Kars Arpaçay Aydıngün 222 No 4 individuals Less than 10% Less than 2% 99. Kars Arpaçay Doğruyol 739 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 100. Kars Arpaçay Göldalı 158 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 101. Kars Arpaçay Gönülalan 159 No 4 individuals Less than 10% Less than 2% 102. Kars Arpaçay Kakaç 92 No 2 individuals Less than 10% Less than 2% 103. Kars Arpaçay Kümbet 310 No 3 individuals Less than 10% Less than 2% 104. Kars Arpaçay Kuzgunlu 44 No 1 person More than 10% Less than 2% 105. Kars Arpaçay Yenimahalle 836 Kurdish 12 individuals Less than 10% Less than 2% 106. Kars Central Aydınlıkevler 3,036 No 6 individuals Less than 10% Less than 2% 107. Kars Central Dikme 720 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 108. Kars Central Halitpaşa 3,719 No 17 individuals Less than 10% Less than 2% 109. Kars Central Karacaören 236 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 110. Kars Central Karadağ 1,031 Kurdish 3 individuals Less than 10% Less than 2% 111. Kars Central Ladikars(Kümbetli) 1,356 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 112. Kars Central Mezra 367 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 113. Kars Central Örnek 4,316 No 15 individuals Less than 10% Less than 2% 114. Kars Central Yeni Mahalle 3,861 No 30 individuals Less than 10% Less than 2% 115. Kars Central Paşaçayır 2,826 No 1 person Less than 10% Less than 2% 116. Kars Sarıkamış Çatak 225 Kurdish 2 individuals Less than 10% Less than 2% 117. Kars Sarıkamış Karaurgan 493 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 118. Kars Sarıkamış Sırataşlar 55 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 119. Kars Sarıkamış Yağbasan 228 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 120. Kars Sarıkamış Yenigazi 501 Kurdish 4 individuals Less than 10% Less than 2% 121. Kars Selim Çaybaşı 108 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 122. Kars Selim Çarşı 2,635 Kurdish 10 individuals Less than 10% Less than 2% 123. Kars Selim Cavlak 66 Kurdish 1 person Less than 10% Less than 2% 124. Kars Selim Cumhuriyet 2,505 Kurdish 20 individuals Less than 10% Less than 2% 125. Kars Selim Karaçayır 140 Kurdish 2 individuals Less than 10% Less than 2% 126. Kars Selim Aşağıkotanlı 107 Kurdish 2 individuals Less than 10% Less than 2% 127. Kars Sarıkamış Yeniköy 428 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 128. Kars Selim Yolgeçmez 274 Kurdish 10 individuals Less than 10% Less than 2% 129. Kars Sarıkamış Kurbançayır 224 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 130. Kars Selim Yukarıkotanlı 140 Kurdish 3 individuals More than 10% Less than 2% 131. Kars Sarıkamış Tepe 1,658 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 132. Kars Susuz Çamçavuş 235 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 133. Kars Susuz Cumhuriyet 262 Kurdish 2 individuals Less than 10% Less than 2% 134. Kars Susuz Harmanlı 543 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 135. Kars Susuz Porsuklu 385 No 5 individuals Less than 10% Less than 2% 136. Kars Susuz Yolboyu 464 No 3 individuals Less than 10% Less than 2% 137. Sivas Divriği Kalealtı 72 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 138. Sivas Divriği Aşağıhamam 170 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION STAKEHOLDER ENGAGEMENT PLAN CNR-ETMIC-SEP-001 Final 10.12.2024 Page 64 / 64 # Province District Settlement Population (2024) Non-Turkish speaker Individual with handicaps Elderly Illiterate 139. Sivas Divriği Çobandurağı 52 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 140. Sivas Divriği Adatepe 97 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 141. Sivas Divriği Oyuktepe 29 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 142. Tunceli Pülümür Başkalecik 64 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 143. Tunceli Pülümür Dağyolu 72 NO INFORMATION NO INFORMATION NO INFORMATION NO INFORMATION 144. Tunceli Pülümür Doğanpınar 188 Zazaki, Kurdish 3 individuals Less than 10% Less than 2%