Stakeholder Engagement Plan (SEP) i Stakeholder Engagement Plan (SEP) EXECUTIVE SUMMARY Government of Sindh (GoS) through Karachi Water and Sewerage Corporation (KWSC) is planning to implement the second phase of Karachi Water and Sewerage Services Improvement Project (KWSSIP-2 or Proposed Project). GoS is seeking financing from the World Bank (WB) and Asian Infrastructure Investment Bank (AIIB) for this purpose. The project has prepared the present Stakeholder Engagement Plan (SEP) to define the stakeholder engagement and consultation requirements during the various phases of the project, in accordance with the WB Environmental and Social Framework (ESF). There are four prominent, officially declared, and legal water sources for the city of Karachi. Out of which three sources are surface water and one is categorized as groundwater source. City of Karachi has an allocated quota of 650 Million Gallons per Day (MGD) water from Keenjhar Lake and Hub Dam against a demand of 1,200 MGD resulting a huge unmet demand (550 MGD) for water. There is currently no sewage treatment, resulting in an estimated 475 MGD of sewage being discharged into the Arabian Sea via the storm water network. In order to address the above described water supply and sewerage issues in Karachi, four Series of Projects (SOPs) have been conceived under KWSSIP. Currently the SOP-1 is under implementation while the SOP-2 is under preparation stage. SOP-2 or KWSSIP-2 has seven sub-projects included under Component 2 of proposed project as described in Chapter 1 of this SEP. Stakeholder engagement is a necessary and mandatory requirement for all development projects. To address this requirement, an SEP including a project-level Grievance Redress Mechanism (GRM) in accordance with Environemtnal and Social Standard -10 (ESS-10) of the WB ESF which outlines the mechanism by which people can raise concerns, provide feedback, or make complaints about the project and any activities related to the project. Project stakeholders are defined as ‘affected parties’; ‘other interested parties’ and ‘vulnerable and disadvantaged group’ who have the potential to influence the Project outcomes in any way. For the proposed KWSSIP-2, PAPs who are directly affected due to the proposed projects are the affected parties, whereas all the line agencies, departments, government and non-government institutions are categorized as other interested parties. Stakeholder Consultations The consultations were conducted by the E&S teams of Project Implementation Unit (PIU) and its consultants from December to June 2022, in the project area while conducting the E&S studies. A total of 179 consultation sessions, including 63 gender consultations, were carried out during the entire KWSSIP-2 preparatory stage in which 1,948 male and female community members participated. Apart from these consultations, two (02) stakeholder engagement workshops with institutional stakeholders (other interested parties) were also conducted in which 114 stakeholders participated. In addition, a total of 109 institutional consultations were held during the E&S studies of each sub-project under KWSSIP-2. The main concerns of the stakeholders were related to the displacement of their temporary structures falling in the project area of the proposed Project which will cause livelihood impact due to temporary displacement and access restriction. The stakeholders also pointed out that the provision of adequate water to the Households on daily basis must be ensured. Locals also shows their concerns related to the poor road infrastructure which will turn into the worst condition due to excavation. They also recommended that the project should proceed on the fast track with minimum disturbance of the social amenities and ensure provision of job and ii Stakeholder Engagement Plan (SEP) labor opportunities for local people. These concerns/suggestions of stakeholders has been addressed through as per the measured shared by them in consultation with the executing agency. Stakeholder Engagement Plan The stakeholder engagement program aims to: establish a systematic and inclusive approach to stakeholder engagement; build and maintain a constructive relationship with stakeholders; incorporate stakeholders’ views and concerns into project design/implementation; mitigate negative social and environmental impacts of the project; and, enhance project acceptance and socio-environmental sustainability. Stakeholder engagement has been divided into two phases: Project Preparation Phase and Project Implementation Phase. The frequency of stakeholder engagement will vary across the Project activities. The project will review its stakeholder engagement against the SEP bi-annually, and this review will be a part of the progress report that will be shared with the client management and the World Bank. The implementation of all ESF instruments including the SEP will be financed from the project budget. The budgetary amount for the SEP implementation is estimated about PKR 33,550,000. Management Functions and Responsibilities PIU of KWSSIP-2 will be responsible for the overall management, supervision, and execution of the project. The overall responsibility of E&S performance, including SEP implementation, will rest with the Project Director (PD) of PIU. The social development specialist with the support from environment and gender specialists of PIU will be the focal person for SEP implementation. Grievance Redress Mechanism The Grievance Redress Mechanism (GRM) is proposed to address any complaints or grievances arising during the implementation of the project. Efforts will be made to avoid grievances through strong consultations at gross root level. Nevertheless, it may be expected that some complaints cannot be resolved through consultation and participation, therefore, an accessible and effective GRM is needed. The proposed Project will establish the GRM from the beginning, i.e., as soon as activities for project design starts and will remain functional till its closure. For effective coordination in the field, stakeholders will be involved at each sub- project level to build/maintain a close rapport with affected persons and local community throughout project implementation. The GRM will remain intact throughout the project implementation to address the community concerns and grievances arising during execution of project works. The formal GRM will be set up with a three-tiered structure; the first at the community level enabling immediate local responses to grievances, second at sub-project and third at PIU level for reviewing and addressing the grievances. The complaints received will be properly recorded and documented by a designated staff in the Complaint Register. The information recorded in the register will include the date of the complaint, particulars of the complainant, description of the grievance, actions/steps taken/to be taken to resolve the complaint, the person responsible to take the action, follow up requirements and the target date for the implementation of the mitigation measure. The register will also record the actual measures taken to mitigate these concerns. The aggrieved stakeholders will be kept informed about the actions on their complaints. Monitoring and Review of GRM is critical to monitor its effectiveness. Appropriate measures for this include monthly reporting on the number of grievances received, resolved and iii Stakeholder Engagement Plan (SEP) outstanding. This will be undertaken by the social development specialists of PIU. Monitoring and Reporting The SEP will be periodically reviewed and if needed, revised and updated annually during the course of project implementation in order to ensure that the information presented herein is consistent and is the most recent, and effective in relation to the project context and specific phases of the development. Monthly summaries and internal reports on public grievances, enquiries and related incidents, together with the status of implementation of associated corrective/preventative actions will be collated by responsible staff and referred to the senior management of the project. Information on public engagement activities undertaken by the Project will be conveyed to the stakeholders through standalone annual report on project’s interaction with the stakeholders and Key Performance Indicators (KPIs) monitored by the project on a regular basis. iv Stakeholder Engagement Plan (SEP) List of Acronyms AIIB Asian Infrastructure Investment Bank CBO Community Based Organization CSO Civil Society Organization CWSC Citizen Water and Sanitation Committee DMC District Municipal Cooperation E&S Environmental and Social ESC Environmental and Social Cell ESCP Environmental and Social Commitment Plan ESF Environmental and Social Framework ESIA Environmental and Social Impact Assessment ESMP Environmental and Social Management Plan ESRS Environmental and Social Review Summary ESS Environmental and Social Standard FAQ Frequently Asked Question FGD Focus Group Discussions GBV Gender Based Violence GIS Geographic Information System GoS Government of Sindh GRC Grievance Redress Committee GRM Grievance Redress Mechanism KII Key Informant Interviews KMC Karachi Metropolitan Corporation KPI Key Performance Indicator KWSC Karachi Water and Sewerage Corporation KWSSIP Karachi Water and Sewerage Services Improvement Project MGD Million Gallon Per Day NGOs Non-Governmental Organizations NRL National Refinery Limited NRW Non-revenue Water OHS Occupational Health and Safety PAD Project Appraisal Document PAF Pakistan Air Force PIU Project Implementation Unit PKR Pak Rupees PM Project Manager PPP Public Private Partnership PTCL Pakistan Telecommunication Company Limited RP Resettlement Plan SC Supervision Consultant SEP Stakeholder Engagement Plan SEPA Sindh Environmental Protection Agency SMS Short Message Service SOP Series of Project SSWMB Sindh Solid Waste Management Board US$ United State Dollar WB World Bank WWF World Wildlife Fund XEN Executive Engineer v Stakeholder Engagement Plan (SEP) Table of Contents EXECUTIVE SUMMARY .....................................................................................................ii List of Acronyms ...................................................................................................................... v Table of Contents .................................................................................................................... vi 1. Introduction ...................................................................................................................... 1 1.1. Project Background ..................................................................................................... 1 1.2. Project Description ...................................................................................................... 2 2. Objectives and Description of SEP ................................................................................. 5 2.1. Summary of Previous Stakeholder Engagement Activities ........................................ 5 3. Stakeholder Identification and Analysis....................................................................... 10 3.1. Stakeholder Identification ......................................................................................... 10 3.2. Methodology ............................................................................................................. 10 3.3. Types of Stakeholders ............................................................................................... 11 3.4. Summary of Project Stakeholder Needs.................................................................... 13 4. Stakeholder Engagement Program ............................................................................... 15 4.1. Stakeholder Engagement During Project Preparation ............................................... 15 4.2. Purpose and Timing of Stakeholder Engagement Program ...................................... 27 4.3. Proposed Strategy for Information Disclosure .......................................................... 28 4.4. Proposed Strategy for Consultations ......................................................................... 31 4.5. Proposed Strategy to Incorporate the View of Vulnerable Groups ........................... 34 4.6. Timelines ................................................................................................................... 34 4.7. Review of Comments ................................................................................................ 34 4.8. Future Phases of the Project ...................................................................................... 34 5. Resources and Responsibilities for Implementing Stakeholder Engagement ........... 36 5.1. Resources .................................................................................................................. 36 5.2. Management Functions and Responsibilities ............................................................ 36 5.3. Cost for SEP Implementation.................................................................................... 36 6. Grievance Redress Mechanism ..................................................................................... 37 6.1. Principles ................................................................................................................... 37 6.2. Objectives .................................................................................................................. 37 6.3. Type of Complaints ................................................................................................... 37 6.4. Disclosure of GRM ................................................................................................... 38 6.5. Structure of Grievance Redress Mechanism ............................................................. 38 6.6. Grievance Redress Procedure/ Mechanism ............................................................... 40 7. Monitoring and Reporting ............................................................................................. 43 7.1. Involvement of Stakeholders in Monitoring Activities ............................................. 43 7.2. Reporting Back to Stakeholder Groups ..................................................................... 43 vi Stakeholder Engagement Plan (SEP) Annexes Annex- I: Previous Stakeholder Consultations (KWSSIP-1) Annex-II: Stakeholder Engagement Activities Under KWSSIP-2 Annex-III: Departmental Consultations Under KWSSIP-2 Annex-IV: First Stakeholder Consultation Workshop under KWSSIP-2 Annex-V: Second Stakeholder Consultation Workshop under KWSSIP-2 Annex-VI: Cost for Implementation of SEP List of Tables Table 1: Summary of Public Consultation Meetings during E&S Studies of KWSSIP-1......... 6 Table 2: Summary of Departmental/Institutional Stakeholders Meeting during E&S Studies of KWSSIP-1 ............................................................................................................................. 7 Table 3: Summary of Issues Raised by Stakeholders during the E&S Studies of KWSSIP-1 .. 8 Table 4: Stakeholder Needs ..................................................................................................... 13 Table 5: Community Consultations (Project Affected Parties) – Summary ............................ 15 Table 6: Stakeholder Consultation Workshop (Other Interested Parties) – Summary ............ 15 Table 7: Summary Findings of the Consultations .................................................................. 16 Table 8: Gender Consultation Meetings – Summary............................................................... 19 Table 9: Concerns and Their Responses .................................................................................. 19 Table 10: Institutional Consultations (Other Interested Parties) – Summary .......................... 21 Table 11: Consultations and Discussions with Major Institutional Department ..................... 21 Table 12: Summary of Concerns and Mitigations Action ....................................................... 26 Table 13: Strategy for Information Disclosure ........................................................................ 29 Table 14: Strategy for Consultations ....................................................................................... 31 Table 15: Future Consultations ................................................................................................ 34 List of Figures Figure 1: Process of Stakeholder Engagement .......................................................................... 5 Figure 2: Stakeholder Influence and Importance ..................................................................... 28 Figure 3: Organogram of GRC ................................................................................................ 40 vii Stakeholder Engagement Plan (SEP) 1. Introduction Government of Sindh (GoS) through Karachi Water and Sewerage Corporation (KWSC) previously called as Karachi Water and Sewerage Board (KWSB) is planning to implement the second phase of Karachi Water and Sewerage Services Improvement Project (KWSSIP-2 or Proposed Project). GoS is seeking financing from the World Bank (WB) and Asian Infrastructure Investment Bank (AIIB) for this purpose. The project has prepared the present Stakeholder Engagement Plan (SEP) to define the stakeholder engagement and consultation requirements during the various phases of the project, in accordance with the WB Environmental and Social Framework (ESF). 1.1. Project Background Karachi is Pakistan’s largest city along with its economic and financial hub, and main port 1. The city contributes 15% of the national Gross Domestic Product (GDP) and the largest share of national tax revenues, industrial employment, manufacturing, and high-end services2. Water and sanitation is the basic amenity and forming part of the fold of necessities that the city lacks and unable to perform to the required demand or standards. The agency in charge, the Karachi Water and Sewerage Corporation (KWSC) is no longer equipped or empowered to deal with the constantly changing ground realities. KWSB established in 1981 by promulgating the Sindh Local Government (amendment) Ordinance of February 1983 leading to creation of KWSB within Karachi Metropolitan Corporation (KMC). In the year 1996, a new Act called the KWSB Act 1996 was enacted, which served to separate KWSB from KMC and placed them under the GoS as an autonomous body. It is a service-based and consumer-oriented organization responsible for production, transmission and distribution, cost recovery of potable water to the citizen of Karachi, managing sewerage system within the city to ensure hygienic environment, development of scheme to cover short falls in services and collection of revenues for sustained economic viability. There are four prominent, officially declared, and legal water resources for the city of Karachi. Out of which three resources are surface water resources which include; Lake Haleji, Lake Keenjhar and Hub Dam. Fourth water resource is categorized as groundwater resource; the Dumlottee wells. City of Karachi has an allocated quota of 650 Million Gallons per Day (MGD) water from Keenjhar Lake and Hub Dam against a demand of 1,200 MGD. Water is collected and treated by the conventional water treatment plants and distributed by a system which is at least 40-45 years old with some new distribution facilities in the city. Approximately 210 MGD of water is supplied without treatment3. River Indus feeds water to the Lake Keenjhar. From Keenjhar, water through conduits goes to Haleji, Gharo, Port Qasim, Steel Mills and to Dhabeji Pumping Station. From Dhabeji Pumping Station, water is pumped to different pumping stations to supply water among all districts of the city by using electrical pumping motors. There is a huge unmet demand for water (550 MGD current capacity versus an estimated demand of 1200 MGD); a high non-revenue water percentage (50-60 percent); very large financial losses (estimated at Pak Rupees (PKR) 569 million/ United States Dollar (US$) 5.4 million per month); and significant outstanding arrears (estimated at PRK 32 billion/US$305 million). Most of KWSC’s 1.1 million customers get water through the piped network on an irregular basis, and some just 2-4 hours every other day. There is currently no sewage treatment, 1 Pakistan Bureau of Statistics, 2017 census, provisional summary 2 World Bank, Transforming Karachi into a liveable and Competitive Megacity – A City Diagnostic and Transformation Strategy, Washington DC, 2018; p.2 3 Situational Analysis of Water Resources of Karachi, WWF 2019 1 Stakeholder Engagement Plan (SEP) as the city’s treatment facilities are dilapidated and not working, resulting in an estimated 475 MGD of sewage being discharged into the Arabian Sea via the storm water network. Karachi Water and Sewerage Services Improvement Project In order to address the above described water supply and sewerage issues in Karachi, the following Series of Projects (SOPs) have been conceived under KWSSIP:  SOP-1 (KWSSIP-1): Focuses on reforms, maintenance and rehabilitation  SOP-2 (KWSSIP-2): To scale-up investments  SOP-3: Will focus on increasing water production and financing investments to ensure the additional wastewater created can be treated  SOP-4: Will focus on improving services in informal settlements based on experience gained under the previous projects Currently the SOP-1 is under implementation while the SOP-2 is under preparation stage. These SOPs have been assessed to be the most suitable financing modality for the complex, long term challenge of addressing the serious water and sanitation service gaps in the rapidly growing mega city of Karachi. 1.2. Project Description The proposed KWSSIP-2 has the following three components:  Component 1 is related to the capacity building and reform measures to improve the utility performance, including more reliable and energy efficient services.  Component 2 undertakes selected infrastructure investments, aimed at improving the water and sewerage services in Karachi, while also increasing the city’s resilience to water shortages, floods, and saltwater intrusion.  Component 3 deals with project management and associated studies. The following are the sub-projects included under component 2 of KWSSIP-2: 1. K-IV Augmentation (connection of K-IV water treatment plants to the network); 2. Malir basin wastewater interceptors and treatment plant; 3. Improving water supply and sewerage in additional low-income communities (katchi abadis); 4. Priority sewer network rehabilitation and extension and rehabilitation of wastewater pumping stations; 5. Priority water network rehabilitation and extension including meters and to reduce Non- Revenue Water (NRW) and additional chlorination facilities to improve the water quality; 6. Reducing energy consumption; and 7. Rehabilitation of existing and construction of new filtration plants to assure treatment of all water currently produced. The proposed KWSSIP-2 addresses three interlinked structural problems in Karachi’s water and sanitation system – the overall supply shortfall; the low water quality; and the lack of sewage treatment capacity. The brief description of the sub-projects under component-2 of KWSSIP-2 is as follow: 2 Stakeholder Engagement Plan (SEP) Malir Basin Wastewater Interceptors and Treatment Plant This sub-component will complement the ongoing S-3 Phase 1 investments carried out by the GoS and significantly improve the ability of KWSC to collect and treat wastewater in the Malir basin of Karachi. The project design is well advanced and alternative financing sources are presently highly uncertain. The WB and AIIB recommends assessing the possibility of a Public Private Partnership (PPP) solution for tertiary treatment and reuse of treated water from the Malir wastewater treatment plant in the nearby industry. This will release an additional significant amount of drinking water for other consumers. Improve Water Supply and Sewerage in Additional Low Income Communities Building on pilots in three katchi abadis during KWSSIP-1, the proposed KWSSIP-2 will quadruple support to informal settlements, expanding infrastructure investments as well as accompanying social and communications measures. The project will improve water supply and sanitation in katchi abadis, including through the installation or upgrading of water automated teller machines, metered house connections and provision of bulk water supply, drawing on lessons learnt during the KWSSIP-1 pilots. This program will include resources to support KWSC cooperation with local Non-Government Organizations (NGOs) and community-based entrepreneurs, particularly women’s organizations. These measures will improve the climate resilience of katchi abadi residents, who are particularly vulnerable to heat waves and extreme storm water events, which increase demand for water, and/or flooding, which latter has a larger impact if floodwater is contaminated by sewage. Priority Sewer Network Rehabilitation, Extension and Rehabilitation of Wastewater Pumping Stations KWSSIP-2 will scale up investments in priority sewerage rehabilitation to restore network integrity in critical areas, and to reduce sewage leakage and flooding. A well-functioning sewerage system reduces the impact of floods—not only by reducing the contamination of water bodies, but also by lowering the probability of infrastructure, existing water sources, and local communities becoming overwhelmed by a flood carrying untreated wastewater. Priority Water Network Rehabilitation, Extension and Additional Chlorination Facilities to Improve the Water Quality Scaling up interventions under KWSSIP-1, this proposed subcomponent of KWSSIP-2 will reinforce the non-revenue water and revenue management reforms of Component 1, priority areas of the network will be rehabilitated, focusing on reducing major leaks, installing district and customer meters, and developing chlorination facilities. Leakage reduction will reduce the energy footprint of water supplied to consumers. Modern meters with data loggers for large bulk customers will be installed, and KWSC equipped with KWSC meter reading devices. Reducing NRW losses and introducing consumption metering will increase the supply of water and promote the conservation of water, thereby making Karachi’s residents more resilient to water shortages. Reducing Energy Consumption This subcomponent of KWSSIP-2 will implement the recommendations of the Energy Audit carried out under KWSSIP-1. It is likely to involve major equipment modernization, particularly in the main pumping stations of KWSC. This is expected to realize significant energy savings and thus cost savings for KWSC. The design can only start during the early implementation of KWSSIP-2 after the energy audits are completed. 3 Stakeholder Engagement Plan (SEP) K-IV Augmentation The proposed K-IV Augmentation Project is a linear project of water main pipes and revolve around the interconnection works of the Federal Government financed K-IV Treatment Plants to the existing water network, aimed to significantly improve water supply by up to an additional 260 MGD under Phase I (where the supply will over time be further augmented to 650 MGD under subsequent phases of the K-IV project, which are not included in the scope of work of KWSSIP-2). The Project involves large water mains to be laid at the identified routes to feed from three different water service reservoirs of K-IV mainstream, aimed at improving the reliability and quality of water supplied to the targeted areas of Karachi. Three (03) routes for the pipelines from the proposed reservoirs of K-IV which have been identified for the distribution of 260 MGD water in Phase-I are as follows:  Route-1: 65 MGD from Reservoir 1 to Y Junction (28 km).  Route-2: 130 MGD from Reservoir 2 to Gulbai (45 km); and  Route-3: 65 MGD from Reservoir 3 to Qasba and Banaras (28 km). K-IV mainstream project is an Associated Facility to the proposed K-IV Augmentation project. The K-IV mainstream project aims to meet the deficit of potable water for Karachi City. K- IV Corridor is located in Karachi and Thatta Districts. This project is divided into three (03) phases for the overall water deficit of 650 MGD out of which Phase-I of 260 MGD is planned to be constructed currently. It is approximately 111 km long and 300 feet wide pressurized conveyance system which falls in the north of the existing K-II and K-III corridor. Furthermore, it extends in east-west direction from Keenjhar Lake to Karachi. It starts from Kohistan Chak No. 2 (Thatta) and terminates at Deh Allah Phihai and Goth Khairo Barohi (Gadap Town, Karachi) near Northern Bypass. Total Project cost for 260 MGD (K-IV, Phase-I) is PKR 126,405 Million. Rehabilitation of Existing and Construction of New Filtration Plants This proposed sub-component of KWSSIP-2 responds to the challenge of water quality by including an allocation for the rehabilitation and construction of water filtration plants, so that KWSC can treat all their existing raw water. Currently, KWSC has an estimated treatment capacity of only 440 MGD for an estimated 515 MGD of daily water supply, resulting in significant amounts of untreated raw water supplied into its network. Changing this will alleviate the ongoing public health threat. The proposed KWSSIP-2 is being prepared under the World Bank’s Environment and Social Framework (ESF). 4 Stakeholder Engagement Plan (SEP) 2. Objectives and Description of SEP Under World Bank-financed projects, an SEP, and project level Grievance Redress Mechanism (GRM) need to be developed in accordance with Environmental and Social Standards 10 (ESS10 - Stakeholder Engagement and Information Disclosure) of the WB ESF. ESS10 and national legislations require that borrowers engage with stakeholders throughout the project life cycle, commencing such engagement as early as possible in the project development process and in a timeframe that enables meaningful consultations with stakeholders on project design. The nature, scope and frequency of stakeholder engagement have to be proportionate to the nature and scale of the project and its potential risks and impacts. The overall objective of this SEP is to define a program for stakeholder engagement, including public information disclosure and consultation, throughout the entire project cycle. The SEP outlines the ways in which the project team of KWSSIP will communicate with stakeholders and includes a mechanism by which people can raise concerns, provide feedback, or make complaints about the project and any activities related to the project. The involvement of the local population is essential to the success of the project in order to ensure smooth collaboration between project staff and local communities and to minimize and mitigate environmental and social risks related to the proposed project activities. See Figure 1 below for the stakeholder engagement process. Analyze Stakeholders Engage Stakholders • Identify stakholder • Identify opportunities for groups/teams stakholder involvemnet • Identify representaive • Analyse and assess • Develop stakeholder • Engage stakholders as individual(s) from each individual stakeholders; engagement plan planned group/team why a stakeholder, what • Map stakholders to • Communicate to • Create Stakeholder list role, perception, etc. involvement activities stakeholders as planned • Prioritise stakholders • Modify plans as required Plan Engagement and Identify Stakeholders Communications Figure 1: Process of Stakeholder Engagement 2.1. Summary of Previous Stakeholder Engagement Activities PIU has been regularly conducting stakeholder engagement activities during the KWSSIP-1 preparation and implementation. Given below is a brief description of the consultations carried out by PIU and its consultants while conducting the Environment and Social (E&S) studies of the KWSSIP-1. Preparation Stage of KWSSIP-1 During preparation stage of KWSSIP-1, the consultation sessions with key stakeholders were carried out during the month of October and November, 2018. A total of 24 consultation sessions were held in which 357 male and female community members participated. In addition, about 15 consultation meetings were held with the other interested parties including Board of Revenue, Directorate of Labor, Local Government of Sindh, Civil Society Organizations (CSO) and academia. A disclosure meeting was also held in the KWSC Committee Room on 22 March 2019 in which stakeholders from KWSC, Sindh Environmental Protection Agency (SEPA), private organizations, NGOs and various government organizations participated. 5 Stakeholder Engagement Plan (SEP) The major concerns raised during these consultations were lack of water and sanitation services; irregular water supply; contamination in potable water supply mixed with wastewater; health and hygiene issues; Inadequate water draining system causing environmental and public health problems; inadequate sewage water service; no or irregular service for solid waste collection at the household level; lack of response and service attitude; water theft and corrupt practices; lack of sufficient pressure to supply water in the apartment buildings; and lack of piped water supply and drainage services in katchi abadis. Implementation Stage of KWSSIP-1 Currently, the KWSSIP-1 is in implementation stage and most of the stakeholders were already identified during preparation stage. Meetings with a range of governmental, non-governmental organizations, and local community members were organized during the implementation stage of KWSSIP-1. Twenty-Nine (29) public consultation sessions were held in different locations within the Project area. The public consultation meetings were attended by 529 people representing a range of interests. The details are shown in Table 1 (public consultation meetings). In addition, seventeen (17) meetings with other interested parties (institutional stakeholders) were also conducted for KWSSIP-1 which are shown in Table 2 (departmental/institutional Consultations). Table 1: Summary of Public Consultation Meetings during E&S Studies of KWSSIP-1 Sr. Name of Katchi Date Venue No. of Participants No. Abadi/ Institution 04-03-2022 Residential Area, Tekri 1 Tekri Village 8 Persons Village 09-04-2022 Residential Area, Tekri 2 Tekri Village 7 Persons Village Young Itehad Social 86 (Male 10-04-2022 Welfare Associations, Participants of 3 Tekri Village Tekri Village (Muslim Muslim Community) Community) Young Itehad Social 33 (Female Tekri Village 10-04-2022 Welfare Associations, Participants of 4 (Gender Tekri Village (Muslim Muslim Consultation) Community) Community) Young Itehad Social 25 (Male and Tekri Village 10-04-2022 Welfare Associations, Female Participants 5 Tekri Village (Hindu of Hindu Community) Community) Young Itehad Social 29-04-2022 40 (Male and 6 Tekri Village Welfare Associations, Female Participants) Tekri Village 03-03-2022 Residential and 7 Essa Nagri 5 Persons Commercial Area Essa Nagri 8-04-2022 Sadu Group Church 16 (Male 8 (Christian Community) Participants) 09-04-2022 15 (Male 9 Welfare Colony Edhi Center Participants) Rehmania Masjid, Welfare 10-04-2022 25 (Male 10 Welfare Colony Colony (Muslim Participants) Community) 6 Stakeholder Engagement Plan (SEP) Sr. Name of Katchi Date Venue No. of Participants No. Abadi/ Institution 18-04-2022 Residential and 11 Essa Nagri 10 Persons Commercial Area 19-04-2022 Residential and 12 Essa Nagri 6 Persons Commercial Area 20-04-2022 Residential and 13 Essa Nagri 6 Persons Commercial Area Essa Nagri 29-04-2022 Sadu Group Church 35 (Male and 14 (Christian Community) Female Participants 03-03-2022 Local Community 15 Sobanagar 5 Persons Sobanagar 08-04-2022 16 Sobanagar United Church, Sobanagar 4 Persons Sobanagar 10-04-2022 United Church, Sobanagar 25 (Male 17 (Christian Community) Participants) Commercial Market, 12-04-2022 30 (Male and 18 Goharabad Goharabad (Muslim Female Participants Community) Sobanagar 12-04-2022 United Church, Sobanagar 44 (Male and 19 (Christian Community) Female Participants) 14-04-2022 Commercial Market, 20 Goharabad 10 Persons Goharabad 06-04-2022 Nursery, Daak Khana 21 P-01 (Teen Hatti) 14 Participants Chowk 08-04-2022 Nursery, Daak Khana 22 P-01 (Teen Hatti) 09 Participants Chowk P-02 (Karachi 22-03-2022 Furniture Market, 23 26 Participants Complex) Ghareebabad P-02 (Karachi 07-04-2022 24 10 Number Lalu Khet. 18 Participants Complex) P-03 (University 21-03-2022 25 Panama Center 07 Participants Road) P-03 (University 19-04-2022 26 University Road 10 Participants Road) 22-03-2022 27 P-04 (Gulberg) People’s Chowrangi 10 Participants P-04 (Gulberg) Mahiba’s Montessori 28 21-04-2022 05 Participants Schooling System P-04 (Gulberg) 21-04-2022 Karachi Institute of Health 29 05 Participants Sciences, Gulberg Table 2: Summary of Departmental/Institutional Stakeholders Meeting during E&S Studies of KWSSIP-1 Sr. No. Date Department Representatives of Departments Ms. Kiran Bano (Environmental Expert) Oct to April 1 PIU-KWSSIP Ms. Hameeda Kaleem (Gender/Social Expert) 2022 Mr. Khurram (Social Development Specialist) Mr. Mansoor (Project Manager, Sewer Schemes) 2 07-02-2022 PIU-KWSSIP Mr. Raees (Deputy Director, Sewer Schemes) 7 Stakeholder Engagement Plan (SEP) Sr. No. Date Department Representatives of Departments Ms. Kiran Bano (Environmental Expert) 3 28-02-2022 Commissioner’s Miss Sara (Assistant Commissioner) Office 4 28-02-2022 Commissioner’s Mr. Jawad Muzaffar (Additional Commissioner– Office II) Miss Sara (Assistant Commissioner) 5 03-3-2022 District Municipal Mr. Syed Shariq Ali (Incharge Anti- and 04-3-2022 Corporation Encroachment of DMC East) (DMC) / KMC Mr. Safdar (GIS Expert of DMC South) Mr. Shahzad Ahmad (Deputy Director Anti- Encroachment of DMC Central) Mr. Rughu Raja (DMC Keamari) 6 12-4-2022 SEPA Mr. Imran Sabir (Deputy Director Technical) 12-4-2022 Sindh Katchi Mr. Manzoor Ahmad Chandio (Deputy Director 7 Abadis Authority SKAA) (SKAA) 8 12-4-2022 Trans Karachi Mr. Pir Sajjid (Project Director) 12-4-2022 Mr. Maqsood (Director KMC) 9 (KMC) Mr. Razaq Nasir (Deputy Director KMC) 10 13-4-2022 Parks and Mr. Junaid Khan (Director General Parks), Horticulture Mr. M. Azad Khan (Deputy Director Parks) 11 13-4-2022 Sindh Forest and Mr. Javed Ahmad Mahar (Conservator Wild Life) Wildlife Department 12 14-4-2022 Urban Resource Mr. Zahid Farooq Center (URC) 13 15-4-2022 K-Electric Mr. Sarmad Shah (Public Relation Officer) 14 15-4-2022 Local Govt. and Mr. Prem Kumar (Project Director) Housing Town Planning Department 15 21-4-2022 Marine Fisheries Mr. Rana Dildar (Hydrologist) Department 16 21-4-2022 Sindh Archeology (Director Antiquities and Heritage) Department WB Team 17 14-06-2022 KWSC AIIB Team Deputy Managing Director KWSC Issues were raised by different stakeholders during stakeholder engagement and focus group discussions throughout the E&S studies of KWSSIP-1. Table 3 presents a summary of the major issues raised by stakeholders whoever, the detailed comments of the participants and their responses are provided in Annex-I. Table 3: Summary of Issues Raised by Stakeholders during the E&S Studies of KWSSIP-1 Issues raised Suggestions Severe shortage of The municipal water comes once in a month in bulk water supply line. water supply PIU will ensure regular water supply in concerned villages and nearby settlements to make the project a success story. 8 Stakeholder Engagement Plan (SEP) Polluted drinking PIU will arrange clean drinking water in nearby villages. water Sewerage network Covered drains are proposed in all the streets and regular maintenance and usually remain over- cleaning will be ensured especially before monsoon. filled and choked Access to Villages PIU will allow easy access to villagers living in Tekri Village, Essa Nagri, Welfare Colony, Sobanagar and Goharabad, Teen Hatti, Liaquatabad, University Road and Gulberg by providing them the security passes. Especially relaxation will be given in case of emergency. Fear of road accidents PIU will rehabilitate the old roads to be used during construction phase to during construction avoid traffic hazards to local community phase of the project Lack of health and This upgradation of health and education facilities is not in the scope of educational facilities in the KWSSIP project however, PIU will assist the concerned villages and the area nearby settlements in this matter to resolve this issue through other line departments and KWSC management as per their CSRs. Job preference to local Job preference will be given to local people. people Hiring of local people Hiring process will be open and transparent and hiring committee will include participants from concerned villages and nearby settlements. 9 Stakeholder Engagement Plan (SEP) 3. Stakeholder Identification and Analysis This Chapters identifies various types of stakeholders for the proposed KWSSIP-2 and also charts out their needs with respect to consultations and engagement to be carried out by PIU. 3.1. Stakeholder Identification For meaningful and substantive engagement, it is necessary to determine who the stakeholders are and understand their needs and expectations for engagement, as well as their priorities and objectives in relation to the Project. This information will then be used to tailor engagement to each type of stakeholder. As part of this process it is particularly important to understand how each stakeholder may be affected – or perceives they may be affected – so that engagement can be modified accordingly. Project stakeholders are defined as individuals, groups or other entities who:  are impacted or likely to be impacted directly or indirectly, positively or adversely, by the Project (also known as ‘project affected parties’); and  may have an interest in the Project (‘other interested parties’). They include individuals or groups whose interests may be affected by the Project and who have the potential to influence the Project outcomes in any way. Cooperation and negotiation with the stakeholders throughout the Project development often also require the identification of persons within the groups who act as legitimate representatives of their respective stakeholder group, i.e. the individuals who have been entrusted by their fellow group members with advocating the groups’ interests in the process of engagement with the Project. Community representatives may provide helpful insight into the local settings and act as main conduits for dissemination of the Project-related information and as a primary communication/liaison link between the Project and targeted communities and their established networks. Verification of stakeholder representatives (i.e. the process of confirming that they are legitimate and genuine advocates of the community they represent) remains an important task in establishing contact with the community stakeholders. Legitimacy of the community representatives can be verified by talking informally to a random sample of community members and heeding their views on who can be representing their interests in the most effective way. 3.2. Methodology The project intends to utilize various methods of engagement that will be used as part of its continuous interaction with project stakeholders. For the engagement process to be effective and meaningful, a range of various techniques need to be applied that are specifically tailored to the identified stakeholder groups. In accordance with best practice approaches, the project will apply the following principles for stakeholder engagement:  Openness and life-cycle approach: public consultations for the project will be arranged during the whole life-cycle, carried out in an open manner, free of external manipulation, interference, coercion or intimidation;  Informed participation and feedback: information will be provided to and widely distributed among all stakeholders in an appropriate format; opportunities are provided for communicating stakeholders’ feedback, for analyzing and addressing comments and concerns;  Inclusiveness and sensitivity: stakeholder identification is undertaken to support better communication and build effective relationships. The participation process for the 10 Stakeholder Engagement Plan (SEP) projects is inclusive. All stakeholders at all times are encouraged to be involved in the consultation process. Equal access to information is provided to all stakeholders. Sensitivity to stakeholders’ needs is the key principle underlying the selection of engagement methods. Special attention is given to vulnerable groups, in particular women, drug addicts, persons with disabilities, youth, elderly and the cultural sensitivities of diverse ethnic and religious minority groups and those living in remote or inaccessible areas. 3.3. Types of Stakeholders The three categories of stakeholders as per the ESS10 are outlined below:  Affected Parties – persons, groups and other entities within the Project Area of Influence (AOI)4 that are directly influenced (actually or potentially) by the project and/or have been identified as most susceptible to change associated with the project, and who need to be closely engaged in identifying impacts and their significance, as well as in decision-making on mitigation and management measures;  Other Interested Parties – individuals/groups/entities that may not experience direct impacts from the Project but who consider or perceive their interests as being affected by the project and/or who could affect the project and the process of its implementation in some way; and  Vulnerable Groups – persons who may be disproportionately impacted or further disadvantaged by the project(s) as compared with any other groups due to their vulnerable status5, and that may require special engagement efforts to ensure their equal representation in the consultation and decision-making process associated with the project. Affected Parties ESS10 refers to Identifying individuals, groups, and other parties that may be directly or indirectly affected by the project, positively or negatively. Affected Parties include local communities, community members and other parties that may be subject to direct impacts from the Project. The SEP focuses particularly on those directly affected, positively or adversely by the project activities. At this time, the client has identified directly affected parties under this category as:  KWSSIP-2;  KWSC;  Beneficiaries of the project; and  People as well as entities affected by environmental and social impacts such as livelihood loss, social and cultural issues, noise, dust and increased vehicular traffic. Other Interested Parties There may be broader stakeholders who may be interested in the project because it indirectly affects their work or has some bearing on it. As elucidated in the ESS10, while these groups may not be directly affected by the project, they may have a role in the project preparation or 4 This refers to the overall project area which may have direct or indirect impacts due to project activities in these locations. 5 Vulnerable status may stem from an individual’s or group’s race, national, ethnic or social origin, color, gender, language, religion, political or other opinion, property, age, culture, literacy, sickness, physical or mental disability, poverty or economic disadvantage, and dependence on unique natural resources. 11 Stakeholder Engagement Plan (SEP) have a broader concern including for, but not limited to, information dissemination, awareness raising, community mobilization, and feedback. Interested parties under this category may be identified as SEPA, Sindh Solid Waste Management Board (SSWMB), Agriculture Department, Forest Department of Sindh, Sindh Wildlife Department, Fisheries Department, Revenue Department, Archeological Department, KMC and DMCs, Local Councilors, Civil Society Organizations (CSO) and Community Based Organizations (CBO) such as Hisaar Foundation; Water, Environment And Sanitation Society; Gul Bahao Foundation; & Leading Environmental Awareness Foundation, Academia and Subject Specialists, Labour and Human Resource, Social Welfare Department, Women Development Department, Donor Agencies, Supervision consultants, Contractors, Workers organizations, Workers Unions, Service providers, Suppliers; and Press and Media. The SEP process will include conducting consultations with representatives of each of these groups and defining a strategy for continual engagement with each of them throughout the project life as relevant. Disadvantaged / Vulnerable Individuals or Groups It is particularly important to understand whether project impacts may disproportionately fall on disadvantaged or vulnerable individuals or groups, who often do not have a voice to express their concerns or understand the impact of a project. It would also be critical to ensure that awareness raising and stakeholder engagement with disadvantaged or vulnerable individuals or groups be adapted to take into account particular sensitivities, concerns and cultural sensitivities of such individuals or groups and to ensure a full understanding of project activities and benefits. The vulnerability may stem from person’s origin, gender, age, health condition, literacy levels, economic deficiency and financial insecurity, disadvantaged status in the community (e.g. religious and ethnic minorities or fringe groups), dependence on other individuals or natural resources, especially those living in remote, and insecure or inaccessible areas. Engagement with the vulnerable groups and individuals often requires the application of specific measures and assistance aimed at the facilitation of their participation in the project-related decision making so that their awareness of and input to the overall process are commensurate to those of the other stakeholders. In this project, the vulnerable or disadvantaged groups may include, but are not limited to the following:  Women employees of PIU and KWSC;  Women in the water and sanitation sector in Pakistan;  Elderly employees and citizens;  Disabled employees and citizens;  Minorities (ethnic, religious, women);  Low-income households especially with inadequate and poor water supply, reliance on street taps;  Women/child headed households; and  Transgender persons. Vulnerable groups within the communities affected by the project will be further confirmed and consulted through dedicated means, as appropriate. 12 Stakeholder Engagement Plan (SEP) 3.4. Summary of Project Stakeholder Needs The stakeholder needs are presented in Table 4 below. Table 4: Stakeholder Needs Stakeholder Key Language Preferred Specific needs group characteristics needs notification means (accessibility, large (e-mail, phone, print, child care, radio, letter) daytime meetings) Low-income Low income, Local Radio, Television Available at Communities below or close languages (TV), media and text specific times of to poverty line. (Urdu, Sindhi, messages day, probably in Balochi Punjabi In person through evening. and Pashto) social organizers or May only be NGOs willing to talk to NGO workers and community organizers who have been in contact with them. Middle Range of As above, but Phone, television, Available at income livelihoods probably social media, specific times of communities comfortable community leaders day, probably in with local may be available on evening languages as email or by telephone applicable Academics Often employed English or Urdu Email and phone Meetings during in research working hours organizations preferably and Universities CSO and Often exercise Local Email and phone Meetings during CBO influence in languages as In person meetings working hours local applicable preferably communities (English and and can be. Urdu with Important in larger NGOs social and CBOs at mobilization the provincial and awareness level) raising Local languages as applicable (Urdu, Sindhi, Balochi Punjabi and Pashto) at district level when engaging with CSOs Women May not have Local Phone, social media Accessible mainly much freedom languages as or radio to other women. 13 Stakeholder Engagement Plan (SEP) Stakeholder Key Language Preferred Specific needs group characteristics needs notification means (accessibility, large (e-mail, phone, print, child care, radio, letter) daytime meetings) of association applicable Community Times of or movement (Urdu, Sindhi, meetings organized availability will Balochi Punjabi by local CSOs vary for different and Pashto) working in rural groups areas Younger married women may need child-care during the consultation meetings Vulnerable Often excluded Local In person through Times of groups such as from voicing languages as social organizers or availability will differently concerns and/or applicable NGOs vary for different abled citizens, marginalized in (Urdu, Sindhi Meetings and group groups minorities, society and Pashto) discussion with all Accessibility for low-income the vulnerable group differently abled households  citizens will be especially considered. with inadequate and poor water supply, reliance on street taps, elderly people and transgender people A detailed stakeholder mapping of the three categories of stakeholders - Affected, Interested and Disadvantaged/Vulnerable Groups was initially undertaken which guided the consultations. The project consultations, meetings and workshops carried out to date are outlined in the subsequent Chapter. 14 Stakeholder Engagement Plan (SEP) 4. Stakeholder Engagement Program This Chapter describes the process and outcome of the consultations carried out with various stakeholders during the project preparation phase. 4.1. Stakeholder Engagement During Project Preparation The consultations were conducted by the E&S team of the PIU with their Consultants from December to June 2022, in the project area while conducting the E&S studies. A total of 179 consultations were carried out during the entire KWSSIP-2 project preparatory stage by various E&S teams in which 1,948 male and female community members participated. Out of 179, gender consultations were carried out at 63 localities within the project area. The summary of these consultations is presented in Table 5 and detailed in Annex-II. Table 5: Community Consultations (Project Affected Parties) – Summary Participants Numbers of Number of Sub-Project of Type of Consultations persons KWSSIP-2 Stakeholders Consulted K-IV Augmentation Public / Community Male 16 216 Project Female 09 103 Malir Basin Public / Community Male 15 298 Interceptor Female 06 61 Filter Plants Public / Community Male 12 153 Female 11 116 Reducing Energy Public / Community Male 2 20 Consumption Female 2 23 Priority Water Public / Community Male 39 373 Network Female 22 171 Priority Sewer Public / Community Male 22 217 Network Female 12 98 Low Income Katchi Public / Community Male 10 86 Abadis Female 1 08 In addition, two (02) stakeholder engagement workshops with institutional stakeholders (other interested parties) were also conducted (refer Table 6). Table 6: Stakeholder Consultation Workshop (Other Interested Parties) – Summary Sr. No. Sub-Project of Date and Venue Numbers of Type of Stakeholders KWSSIP-2 Participants 1 First Workshop Institutional Stakeholders April 28, 2022 at 44 (Other Interested Parties) Marriott Hotel Karachi 15 Stakeholder Engagement Plan (SEP) Sr. No. Sub-Project of Date and Venue Numbers of Type of Stakeholders KWSSIP-2 Participants 2 Second Institutional Stakeholders July 28, 2022 at Regent 70 Workshop (Other Interested Parties) Plaza, Karachi Community Consultations (Project Affected Parties) A total of 116 community consultations were carried out during the entire KWSSIP-2 project preparatory stage by various E&S teams in which 1,368 community members participated. The key findings of the consultations held in the project area are summarized in Tables 7 while detailed about these consultations are provided in Annex-II: Table 7: Summary Findings of the Consultations Sr. Concerns/suggestions by Mitigation Proposed by the Action to be taken by No. the Participants Participants the Project Executors 1. Participants showed their Participants were of the view that All the project affectees concerns regarding the due to the displacement of their will be given proper displacement of their commercial structures they may compensation for their commercial structures face issues regarding their lost structures/assets falling in the project area of livelihood. They were of the view including resettlement the proposed Project. that proper compensation at the and relocation replacement cost must be given to assistance. This has the project affectees for the re- been considered in RPs establishment of their livelihood. of all the subprojects. 2. Many of the structures are Participants were of the view that Structures built/encroached on the they belong to a marginalized built/encroached on the government land. What community and they established government land must will be the status of such these commercial structures after be compensated encroached structures? spending a struggling life. They according to the must be compensated for their approved entitlement affected structures. matrix of the RP documents. This has been considered and enumerated in RPs of all the subprojects. 3. Proper compensation rates Market-based rates must be given Market based rates will for affected to the project affectees for their be given for the affected structures/assets. affected structures/assets. Being a structures/assets. marginalized community, Besides, additional additional financial financial assistance will support/assistance will be given to be given in the shape of the project affectees, so they can allowances according to shift their structures to the proper the proposed location. Entitlement Matrix. This has been considered and enumerated in RPs of all the subprojects. 4. Due to the impact on Proper compensation must be Allowances determined business owners, different given to these project affectees so in the entitlement matrix types of workers working that they can earn their livelihood against employment loss without any complications. will be given to these 16 Stakeholder Engagement Plan (SEP) Sr. Concerns/suggestions by Mitigation Proposed by the Action to be taken by No. the Participants Participants the Project Executors at shops on daily wages employees. This has will lose their livelihood. been considered and enumerated as livelihood loss impacts in RPs of all the subprojects. 5. Provision of adequate Participants suggested/demanded a An effective and proper water to the Households on sufficient/adequate water supply water distribution daily basis. for their households on daily basis system will be through proper management of the established through water distribution system. which an adequate supply of water makes sure for every household. A strong and effective monitoring system is also required. This aspect has been considered as operational performance in whole KWSSIP project. 6. Already available poor After laying pipelines, the roads The measures will be road infrastructure will must be repaired/constructed in a taken in this regard to turn into the worst proper way for the facilitation of keep the roads properly condition due to the local community. functional after laying excavation. the pipelines. This has been covered in ESIA and ESMP of respective subprojects as site restoration plan. 7. The project should proceed Water scarcity is a very big issue Appropriate steps will on the fast track. for the resident of Karachi city. be taken to complete the The Project will proceed on the fast project at the earliest. track so that people become able to The construction get adequate water supply for daily activities may continue usage. The work regarding the in shifts (day and night) laying of pipelines can continue to complete the Project day and night to complete the which has been Project as soon as possible. considered in construction scheduling accordingly. 8. How the project affectees The proper mechanism must be Proper/functional GRM or community members developed for the project affectees will be established for can register/log a and community members to the convenience of the complaint regarding any log/register their complaints. project affectees and issue related to the Project? community members so that they can file/register their complaints. Compliance lodge and M&R system of GRM has been established in PIU-KWSSIP. 17 Stakeholder Engagement Plan (SEP) Sr. Concerns/suggestions by Mitigation Proposed by the Action to be taken by No. the Participants Participants the Project Executors 9. During the construction An alternate route must be An alternate route will period, the mobility of the provided to the local communities be provided before the local community especially for convenience in mobility. commencement of the of kids and females will be civil work on the disturbed. proposed project which has been added in design and E&S reports. 10. Disturbance of the social Participants were of the view that Social amenities will be amenities. due to the construction of the restored immediately proposed project, several social after the disturbance amenities will be disturbed. These without waiting the social amenities will be restored completion of the civil before the commencement of the work. This aspect has civil work to avoid any been recommended in inconvenience for the local E&S documents of sub- community. projects. 11. Due to construction In order to tackle this situation, People will be aware of activities as well as an construction/laying work can be complete construction influx of labor, movement carried out within scheduled hours. activity plans so that of the citizens particularly So that after construction hours, they can move in the females, residing in the the local community, particularly area freely and safely. local area will be restricted. females can easily move into the area. 12. Dust and noise will disturb All protective measures must be The contractor will be the nearby residential and taken to keep safe the local bound to take all commercial structures. community from noise and dust. protective and precautionary measures to keep safe the health and properties of the local people. Internationally approved practices will be adopted in this regard. 13. Scarcity of social amenities Participants of the community The E&S studies will like gas, proper roads, consultations proposed to provide take respective steps health, and education the absent social amenities in their which fall within their facilities. areas as part of the proposed preview. Project. 14. Job and labor opportunities The skilled and unskilled The contractor will be for local people. workforce will be hired from the bound to hire the skilled local community. It will enhance and unskilled workforce the acceptability of the proposed from the local project among local people. community as a priority. This aspect is duly incorporated in E&S documents and bidding/tender documents accordingly. 15. The process of the The continuation of the Consultation is an consultation should keep consultation process with the ongoing process that continuing. project affectees and local will be carried out with communities may help in reducing the project affectees and 18 Stakeholder Engagement Plan (SEP) Sr. Concerns/suggestions by Mitigation Proposed by the Action to be taken by No. the Participants Participants the Project Executors problems arising at the local level. other stakeholders This is an effective strategy for the located along the smooth implementation of the alignment of the project. proposed project throughout the implementation period. Gender Consultations Keeping in view the important role of the female in the household as well as in the society, overall sixty-three (63) gender consultations were also conducted in which 580 females were consulted to record views of the females and issues faced by female community related to the project implementation. The sub-project wise summary of these consultations is provided in the Table 8. Table 8: Gender Consultation Meetings – Summary Participants Numbers of Number of Sub-Project of Type of Consultations Females KWSSIP-2 Stakeholders Consulted K-IV Augmentation Public / Community Female 09 103 Project Malir Basin Public / Community Female 06 61 Interceptor Filter Plants Public / Community Female 11 116 Reducing Energy Public / Community Female 2 23 Consumption Priority Water Public / Community Female 22 171 Network Priority Sewer Public / Community Female 12 98 Network Low Income Katchi Public / Community Female 1 08 Abadis The concerns/suggestions raised by the female participants along with the responses are mentioned in Table 9. Table 9: Concerns and Their Responses Sr. No. Concerns/Suggestions Response 1 There is Lack of facilities of safe drinking KWSC will be requested to ensure regular water. Currently, there is severe shortage of water supply. The project has been proposed water in the area and women have to go in to address the issue of shortage of water. other areas to fetch water. 2 There should be proper control over water Related issues will be discussed with supply distribution after the supply lines are KWSC and PIU to control over the water laid. theft and ensure the water supply in the area. 19 Stakeholder Engagement Plan (SEP) Sr. No. Concerns/Suggestions Response 3 Old water supply and sewer lines are Regarding replacement and rehabilitation of damaged, needs to be replaced with the new old system suggestion will be reported in the lines relevant E&S documents of sub-projects and will be discussed with officials of KWSC and KWSSIP-2. 4 There is poor sewerage and drainage system Concerns will be discussed with KWSC and and there are in adequate pipelines of water PIU representatives to resolve the issues supplies. related to existing sewerage system and water supplies 5 The construction activities will cause The contractor will ensure that construction inconvenience to the mobility of the women work do not create disturbance for local people’s access to the local route and their routine life activities. 5 Privacy issues were raised by local females Labor will be bound to work and stay in the during construction work of due to outside designated area or camp sites and contractor labor in the project area. will have instructed to hire maximum labor force from the local areas. 6 Women and children have health issues due The proposed project will provide the to poor quality of water and health improved quality of water to the inhabitants of the area. 7 Women face harassment issues during KWSSIP-2 has established complaints cell fetching water outside of their home, in PIU to receive and address all complains. The complaints will be registered through email, WhatsApp. call and personally and progress and cation taken can be checked. Through tracking system. There are other helplines of police also available. Due to implementation of the project it is expected that issues related to the water will resolve and gender violence will also decrease. 8 Women and children have to fetch water Different components of the project have outside of their homes it is waste of time been proposed to address all issues related to which can be utilized for the productive the water supplies and availability of the activities, water. 9 The cost of the water charges is high should This suggestion can be incorporated as per be subsidized. the GoS policies of subsidization. Problems Faced and Pressing Needs of the Women The project area falls in both urban, semi-urban areas needs and problems of women are different in nature related to the urban and semi urban areas. Female participants highlighted various issues faced in the area which are:  Lack of facilities of safe drinking water;  Poor sewerage and drainage system;  In adequate pipe water supply or no supply in some areas  Poor quality of water;  Low quantity of water;  Limited access and Inequitable use within households;  Water contamination by waste water 20 Stakeholder Engagement Plan (SEP)  Health concerns for self and children;  Children health is at stake;  Water borne diseases such as diarrhea, dysentery, eczema etc.;  Unreliable water supply;  Lack of privacy;  Issues of harassment while fetching water from private wells or in neighborhood;  Higher Tariff;  Water needs to be subsidized;  More number of household connections;  Regular and uninterrupted service;  Water availability will be ensured in adequate quantity;  Government support and subsidy;  Time wastage in fetching water; and  Time savings and productive use of time. Their foremost preferred needs are clean drinking water, improved health facilities, better public transport, facilities of training and employment opportunities. Their major concerns were related to resettlement issues and adverse impacts of residential, commercial structures and their displacement. Privacy of women will be disturbed due to outside labor force during construction work. Institutional Consultation (Other Interested Parties) A total of 109 institutional consultations held with other interested parties for each sub-project under KWSSIP-2 which are summarized in Tables 10. Table 10: Institutional Consultations (Other Interested Parties) – Summary Sr. No. Sub-Project of KWSSIP-2 Type of Stakeholders Numbers of Consultations 1. K-IV Augmentation Project Government Department and 12 Private Institutions 2. Malir Basin Interceptor Government Department and 20 Private Institutions 3. Filter Plants Government Department and 24 Private Institutions 4. Reducing Energy Consumption Government Department and 05 Private Institutions 5. Priority Water Network Government Department and 33 Private Institutions 6. Priority Sewer Network Government Department and 15 Private Institutions 7. Low Income Katchi Abadis Government Department and -- Private Institutions The details of these consultations and their feedback is provided in Annex-III however, the concerns/suggestions of some major departments are enlisted in Table-11. Table 11: Consultations and Discussions with Major Institutional Department 21 Stakeholder Engagement Plan (SEP) Dept./ Officials Sr. Organization Stakeholder Views/Concerns No. 1 KWSC  Mr. Zafar Ali Palijo, Chief  The E&S studies provides a Engineer unique opportunity to  Mr. Shafqat Hussain, demonstrate ways in which the Executive Engineer (XEN) environment and social may be  Mr. Muhammad Shoaib improved as part of the Tughlag, Secretary for Sr. development process Land and Estate- KWSC  Officials informed that existing  Mr. Iqbal Palijo, XEN systems are outdated and must  Shahzad Mashkoor, Assistant continuously be renovated or Executive Engineer upgraded.  Sadaqat Ali, Assistant  Designing of water supply and Executive Engineer, Hub sewerage system must be cost Filtration effective and sustainable.  Aijaz Buliadi, Residential  A close involvement of the Engineer, Dhabeji community is essential, as this  Ejaz Ahmed. Assistant may help to protect the Executive Engineer, Shah environment reduce possible Faisal social conflicts over multiple water and sewerage system use and encourage efficient use. 2 Revenue  Rizwan Ali Abbasi,  Status of land must be clarified Department Superintendent with all concerned Districts Revenue department with sharing the proposed alignments. To minimize the adverse social impact alternative routes will be considered 3 Social Welfare  Tahir Mehmood, Director  Due to construction activities Department there will be disturbance of livelihood of the small business operators who are doing business in the project area of the proposed project.  OHS will be taken care with respect during construction of the road.  Physical disturbance must be avoided.  During the construction period safe moment of the pedestrian must be ensured and proper TMP must be devised. 4 Health  Dr. Mohammad Khan, District  Awareness among the Department Health Officer, Malir population about the risks  Dr. Jameel Mughal, District associated the Project activities Health Officer, East and mitigation measures must  Muhammad Ahmed, District be created. Health Officer South  Due to construction activities dust and air pollution may lead 22 Stakeholder Engagement Plan (SEP) Dept./ Officials Sr. Organization Stakeholder Views/Concerns No. to respiratory diseases. Medical camp must be established in the area during the period of construction. 5 Local  Syed Mohammad Taha,  The official appreciated the Government Special Secretary (Tech) proposed Project as its Department implementation will benefit the resident of Karachi especially the low income communities; 6 Sindh EPA  Ms Farzana Naseem, Assistant  It must be assured in design Director (tech) that all WBG EHS guidelines are being followed and directed to ensure compliance with EPA’s Laws, Rules, Regulation and Standards;  Environmental Monitoring at all environmental sensitive areas along the routes must be considered;  No Objection Certificates (NOCs) of all utility departments must be acquired prior to Project construction. 7 District  Sajjida Qazi, Administrator  The importance of Municipal Korangi environmental protection and Corporation  Zohaib Hassan, Deputy conservation measures has Administrator Korangi been increasingly recognized  Riaz Ahmed Khatri, during the past two decades. It Administrator Malir is now generally accepted that  Javed Soomro, Assistant economic development District Commissioner East strategies must be compatible  Rehmatullah Sheikh, with environmental and social Administrator East goals of sustainable development. This requires the E&S incorporation into the planning, design and implementation process of developmental projects.  It is important to make choices and decisions that will eventually promote sound development by understanding the E&S functions. Wildlife  Dara Munir Qazi, Deputy  The officials said that these Department Conservator Wildlife kinds of projects result in many  Adil Khan Personal Secretory far-reaching positive ecological changes which are also beneficial for human population. 23 Stakeholder Engagement Plan (SEP) Dept./ Officials Sr. Organization Stakeholder Views/Concerns No.  Official stressed upon the importance of Keenjhar lake, the source of water for the city of Karachi, ensuring that the ecological impacts of the project on the lake, and the adjoining wildlife and plant life must be considered.  He informed that no protected area of ecological importance is fall in and around the project area of the proposed project. Sindh Employees  Dr. Farooq Ahamed, Resident  The water quality is very poor Social Security Medical Officer which cause to lead the mostly Hospital common disease as diarrhea, hepatitis A, B and C as well as the stomach problems.  The water supply line is too old and it have the leakages as well as it is along with the sewer line, therefore due to old and damaged water supplying line it is become contaminated with sewerage water and become the harm full for the health.  It is recommended that as per international standards the water supply line and sewerage line must be on specific distance as they will not be mixed when these become damaged. Sindh Solid waste  Ghulam Nabi Sheikh,  There is intense need of Management Assistant Director Compliance awareness among the citizens, Board Sindh to own the water and sewerage sector schemes to keep them clean and dump the solid waste at dedicated points.  The official told us that, sewer lines need periodic cleaning. This is because in many areas the water supply is deficient due to which the wastewater will be highly concentrated and the flow in the sewer pipe will not achieve the self-cleansing velocity. If the velocity of flow in sewer pipes is less than the self-cleansing velocity, settling of solids will occur, which ultimately will lead to the 24 Stakeholder Engagement Plan (SEP) Dept./ Officials Sr. Organization Stakeholder Views/Concerns No. blockage in sewer pipes. This is an important hydraulic point, but is never considered in the context of Karachi’s sewerage system.  The official said that the E&S studies provides a unique opportunity to demonstrate the ways in which the E&S aspects of the project area may be improved as part of the development process. Public Health  Muhammad Bakhash,  The proposed project is Engineering Research Officer essential for the improvement Department of public health and socio- economic development, particularly in Karachi with a high incidence of water-related diseases, which affect particularly children.  Safe drinking water and disposal of wastewater have already been recognized as key health issues in Karachi city and the proposed project will effectively change the present scenario. Stakeholder Consultation Workshops (Other Interested Parties) First stakeholder consultation workshop was arranged on April 28, 2022 at Marriott Hotel Karachi. All the key stakeholders were contacted through letter (attached as Annex-IV). The agenda of the workshop was also shared with the participants (attached as Annex-IV). The PIU of KWSSIP-2 along with their consultants presented the project briefs to the stakeholders and asked the participants to provide their valuable comments/suggestion to make the project most feasible and viable. The comments, concerns, and suggestions received from stakeholders during the stakeholder consultation session have been collated (attached as Annex-IV). The comments solicited from stakeholders were helpful in the screening of the potential E&S aspects of the project. The participants invited in this session and the attendees list is attached as Annex- IV. PIU KWSSIP-2 with the support of their Consultants, organized another stakeholder consultation workshop on July 28, 2022 at Regent Plaza in relation to information disclosure and stakeholder engagement on KWSSIP-2. Relevant identified Government Departments, NGOs, academia, WB, SEPA, Pakistan Air Force (PAF), K-Electric, Transport and Mass Transit Department, World Wildlife Fund (WWF), Pakistan Telecommunication Company Limited (PTCL), National Refinery Limited (NRL), Karachi Development Authority (KDA), Planning and Development Board and Local Community representatives were invited through letters. The stakeholders actively participated and provided comments, suggestions and shared 25 Stakeholder Engagement Plan (SEP) their views based on their practical experience at different projects. The stakeholder consultation list of the participants, their concerns and suggestions are given as Error! Reference source not found.VError! Reference source not found.. The main issues and concerns were raised by the secondary stakeholders during the workshops specifically related to the proposed Project are mentioned in Table 12. Table 12: Summary of Concerns and Mitigations Action Sr. Concerns/ Suggestions by the Participants Mitigation Proposed No 1 The need for transparency along the entire Consultations will be carried out process is very important, as it will determine the throughout the project life to disseminate success of the project, along with being vital for project development information with the satisfaction of the people and primary stakeholders. The studies related to the stakeholders project will be made public for transparency. 2 The potential recycling of the water being wasted KWSC will also look into the effective in the form of wastewater was highlighted, where recycling the wastewater being generated it was proposed that a project of that nature on priority basis to fulfill the requirement should take precedence over this. of the water in the mega city. 3 The participants expressed concern about the As a solution, different experts and committee overseeing the project, as they representatives from different believed that having only government officials components/specialties of the project will could potentially introduce bias and diminish the be part of the committee that oversees the project's potential. They likely feel that a diverse project, to avoid any conflict. committee with representation from various stakeholders, including government, private sector, academia, and community members, would provide a broader perspective and help mitigate biases. This concern underscores the importance of transparency, accountability, and inclusivity in decision-making processes to ensure fair and effective governance of projects. 4 The attendants very strongly pushed the notion There is need for awareness raising that for this project to be a success for the people campaign and capacity building of the of Karachi, institutional reform and awareness stakeholders for the success of the raising for the KWSC is detrimental alongside proposed project. capacity building 5 Stakeholders were interested in the possibility of Participants were assured that efforts are being able to drink the water that would be being made for the timely completion of transmitted through these pipelines the project so that residents of Karachi can get water through this project. 6 The wildlife department stressed upon the Efforts will be made to avoid/minimize importance of Keenjhar lake, the source of water anticipated negative ecological impacts of for the city of Karachi, ensuring that the the project on the lake, and the adjoining ecological impacts of the project on the lake, and wildlife and plant life. the adjoining wildlife and plant life should be considered. 7 Suggestions were provided on other potential All suggestions were recorded properly mechanisms that may be adopted for saving as and will be discussed with the design team much water as possible, e.g. small dams, and for the successful implementation of the rainwater harvesting mechanisms. project. 26 Stakeholder Engagement Plan (SEP) 4.2. Purpose and Timing of Stakeholder Engagement Program The approach for the stakeholder engagement analysis will be underscored by three elements: (i) belief in the primacy of qualitative data; (ii) commitment to participatory methods; and (iii) flexible responsive methods. An inclusive and participatory approach has been followed taking the main characteristics and interests of the stakeholders into account, as well as the different levels of engagement and consultation that will be appropriate for different stakeholders. In general, engagement is directly proportional to the impact and influence of a stakeholders. As the extent of impact of a project on a stakeholder group increases, or the extent of influence of a particular stakeholder on a project increases, engagement with that particular stakeholder group will intensify and deepen in terms of the frequency and the intensity of the engagement method used. The different combinations of influence and importance that a stakeholder may exercise are elucidated in the diagram below (Figure 2). This formulation is based on individual interviews with representatives from the various organizations, which have been consulted to date. The table may be populated as more interviews and group consultations are conducted throughout the project cycle. A majority of the interviewees play an important role in the power sector and have considerable influence. Their input is therefore critical for this project to highlight important issues that the project may address in its implementation phase. 27 Stakeholder Engagement Plan (SEP) Degree of Influence High influence Low influence Box A: Stakeholders who stand to lose or gain Box B: Stakeholders who stand to lose or gain significantly from the project AND whose significantly from the project BUT whose High Importance actions can affect the project’s ability to meet actions cannot affect the project’s ability to its objectives meet its objectives  PIU-KWSSIP 2  KWSC  Communities near project sites  Beneficiaries of the project  Other vulnerable groups Degree of Importance Box C: Stakeholders whose actions can affect Box D: Stakeholders who do not stand to lose the project’s ability to meet its objectives BUT or gain much from the project AND whose who do not stand to lose or gain much from the actions cannot affect the project’s ability to Low Importance project meet its objectives  Government departments and Private  Academia Institutions  Local NGOs, CSOs  NGOs Figure 2: Stakeholder Influence and Importance The stakeholder engagement program aims to: establish a systematic and inclusive approach to stakeholder engagement; build and maintain a constructive relationship with stakeholders; incorporate stakeholders’ views and concerns into project design/implementation; mitigate negative social and environmental impacts of the project; and, enhance project acceptance and socio-environmental sustainability. Stakeholder engagement has been divided into two phases:  Phase I (Project Preparation): The purpose of stakeholder engagement during this phase has been to: ascertain institutional needs; apprise all stakeholders about planned activities; improve project design; create synergies; and, enhance the socio-environmental sustainability of the project activities envisaged under the different project components. Details of these consultations for the proposed project has been discussed in the previous chapter.  Phase II (Project Implementation): Extensive stakeholder engagement will be carried out during this phase with nearby communities, disadvantaged/vulnerable groups and other interested parties. An exhaustive list of topics for stakeholder engagement during this phase along with the corresponding tools and techniques for conducting them is provided later in the Chapter. 4.3. Proposed Strategy for Information Disclosure Based on consultations with the implementing agency and following World Bank disclosure protocol, the following table (Table 13) provides an initial outline of the information to be disclosed at the preparation and implementation stages. 28 Stakeholder Engagement Plan (SEP) Table 13: Strategy for Information Disclosure Project stage/ Target List of Methods and timing proposed Components stakeholders information to be disclosed PIU, affected  Project  PIU KWSSIP-2 website before parties, interested Documents, project effectiveness groups, public at  Appraisal stage  Print and electronic media large, vulnerable Environmental  One-on-one meetings, Preparation groups, and Social  Consultation meetings Government Commitment Plan entities (ESCP) and Environmental and Social Review Summary (ESRS)  E&S instruments PIU and other  Project Appraisal  PIU KWSSIP-2 website relevant Document (PAD),  One-on-one meetings Government E&S principles Consultation meetings departments and and obligations, Private ESCP Institutions  Consultation process/SEP,  Sub-project Environmental and Social Impact Assessments (ESIAs), Environmental and Social Management Implementation Plans (ESMPs), and Resettlement Plans (RPs)  Other E&S instruments,  GRM procedures and project information Local  Regular updates  Outreach through local communities on project community organizations (Communities activities and  Public notices around project specific  Press releases in the local media areas) and interventions for and on the project website Vulnerable vulnerable groups  Mobile loudspeakers, groups (including  SEP and GRM announcements in local local labor, procedures. mosques and communities in disabled people,  Consultations as local languages minorities and per E&S  Dissemination of information women) instruments through social media 29 Stakeholder Engagement Plan (SEP) Project stage/ Target List of Methods and timing proposed Components stakeholders information to be disclosed International  Scope of Project,  Bi Annual Consultative sessions donor agencies opportunities for with agencies to create (WB and AIIB) collaboration synergies in the work  regular updates on undertaken and avoid project progress duplication of efforts  Sub-project  Virtual meetings. ESIAs, ESMPs, and RPs  Other E&S instruments,  SEP and its implementation NGOs, Media  Scope of Project,  PIU KWSSIP-2 website representatives opportunities for  Bi-Annual Project Academia collaboration Dissemination Workshops  Sub-project ESIAs, ESMPs, and RPs  Other E&S instruments,  SEP and GRM procedures. General public  Frequently asked  PIU KWSSIP-2 website questions (FAQs),  Short Message Service (SMS)  SEP and GRM  Mosque announcements in sub- procedures urban areas  Local influential (councilors, community workers etc.) PIU and KWSC  Project O&M  PIU KWSSIP-2 and KWSC Staff activities, E&S & website OHS instruments /  One-on-one meetings plans of O&M,  Consultation meetings Operation and Maintenance (O&M)  Consultation process during O&M,  GRM procedures and project information General Public,  Scope of O&M  PIU KWSSIP-2 and KWSC NGOs, Media, activities which website Academia may impact the  Consultation meetings representatives target stakeholders,  E&S & OHS instruments / plans of O&M,  GRM procedures. 30 Stakeholder Engagement Plan (SEP) For the implementation stage, appropriate modes of communication and frequency of future engagements will be determined for each type of stakeholders, based on the outcomes of preparation stage consultations. 4.4. Proposed Strategy for Consultations The proposed strategy of consultations during the subsequent phases of the project is presented in Table 13. Table 14: Strategy for Consultations Topic of consultation Method used Target Responsibilities / message stakeholders Preparation Phase  Need of the project  Virtual meetings providing PIU Officials PIU E&S Staff  Planned activities background information and GRM focal  E&S principles, risk  Phone points and impact,  Emails management  Appropriate adjustments  GRM were made to take into account the need for social distancing (use of audio- visual materials, technologies such as telephone calls, WebEx, Microsoft Meetings, SMS, emails, etc.)  Proposed project  Phone  Communities PIU E&S Staff components  Emails  Relevant  Environmental and  Individual meetings in person Government Social Risks and and virtually departments any other concerns  Virtual Consultative and stakeholders may workshops providing organizations have, including but background information and  Academia not limited to the discussing environmental and  NGOs’ working irregular water social risks in communities supply,  Appropriate adjustments contamination were made to take into issues, in adequate account the need for social drainage system. distancing (use of audio- visual materials, technologies such as telephone calls, WebEx, Microsoft Meetings, SMS, emails, etc.) Implementation Phase  Project progress on  Review of Project progress PIU Officials PIU Occupational ongoing Reports Health and Safety activities/targets  Emails (OHS) staff and outputs  Meetings 31 Stakeholder Engagement Plan (SEP) Topic of consultation Method used Target Responsibilities / message stakeholders  Implementation of  Electronic publications as GRM Focal ESIAs, ESMPs and well as dissemination of hard Points on GRM RPs copies of E&S Frameworks issues  SEP and its  Monitoring reports and implementation reviews PIU E&S Staff –  GRM Processes  Outcome of Gender Project progress,  OHS concerns Assessment (if carried out on implementation  E&S and other need basis) of the ESMP and concerns  GRM Reports the SEP, and stakeholders may  E&S concerns have, including but not limited to the irregular water supply, contamination issues, in adequate drainage system.  Monitoring and Evaluation Plan  Project ongoing and  Information resource portal  General public, GRM Focal planned activities on the PIU KWSSIP-2  Project area Points - GRM  Implementation of website with district data Beneficiaries Procedures ESMPs and RPs pertaining to project activities  SEP and its and GRM information PIU E&S Staff implementation  Social media platforms (e.g. Project progress,  GRM for public Facebook and twitter) of PIU implementation  E&S risks and other  Outreach programs on radio of the ESMPs, concerns and state-run television where RPs and the SEP, stakeholders may the public can call-in and E&S have, including but concerns not limited to the irregular water supply, contamination issues, in adequate drainage system.  Project progress on  Bi Annual Provincial  Other ministries GRM Focal activities. consultative meetings and public Points  Opportunities for  Review of Project progress bodies, collaboration Reports  Universities PIU E&S Staff  E&S Instruments  Information resource portal and research  SEP and its on the PIU KWSSIP-2 organizations implementation website with district data  Print and  GRM Procedures pertaining to project activities Electronic  OHS concerns and GRM information Media,  E&S risks and other  Print, electronic and social  NGOs and concerns media CSOs in each stakeholders may province/area 32 Stakeholder Engagement Plan (SEP) Topic of consultation Method used Target Responsibilities / message stakeholders have, including but  International not limited to the Organizations irregular water such as supply, International contamination Labor issues, in adequate Organization drainage system. (ILO), Asian Development Bank (ADB), etc.  Information on  Community meetings in  Affected GRM Focal safety and disadvantaged/ vulnerable individuals and Points prevention areas through local CSOs their families measures  Project Brochures, posters  Local E&S Staff  Implementation of communities ESIAs, ESMPs and  Vulnerable RPs groups  SEP and its implementation  GRM Procedures  E&S risks and other concerns stakeholders may have, including but not limited to the irregular water supply, contamination issues, in adequate drainage system. Operation and Maintenance (O&M) Phase  Project O&M  Review of Project O&M PIU and KWSC PIU and KWSC activities activity reports Officials E&S Staff –  Implementation of  Emails Project progress, O&M related OHS  Meetings implementation and E&S measures  Electronic publications as of the ESMPs, as recommended in well as dissemination of hard E&S & OHS ESIAs, ESMPs and copies of E&S Frameworks concerns RPs  Monitoring reports and  GRM Processes reviews GRM Focal  Outcome of Gender Points on GRM Assessment (if carried out on issues need basis)  GRM Logs and Reports The frequency for consultations and reporting during the implementation stage will be determined within a month of the project effectiveness date. 33 Stakeholder Engagement Plan (SEP) 4.5. Proposed Strategy to Incorporate the View of Vulnerable Groups Consultations will be carried out with vulnerable groups (as defined in Section 2.3.3) near or in the vicinity of the project sites using Focus Group Discussion (FGD) as a tool. Engagement mechanisms and frequencies, will accordingly be designed and customized for vulnerable people. This will continue throughout the Project life. A few such consultations have been held with communities in the project area in the preparation phase, which will continue in the implementation of the project. 4.6. Timelines The frequency of stakeholder engagement will vary across the Project activities (quarterly, bi- annual or annual), depending on the nature/pace of activity design/implementation, its social and environmental risk and impact and its relevance to the stakeholders. As consultations are held with stakeholders these timelines will be ascertained accordingly during implementation. The project will review its stakeholder engagement against the SEP annually, and this review will be a part of the progress report that will be shared with the client management and the WB and AIIB. 4.7. Review of Comments All stakeholder engagement activities (FGDs, Key Informant Interviews (KIIs) and consultations) will be recorded and transcribed. Comments provided by stakeholders will be collated and reviewed following each engagement activity. These comments will be analyzed and formulated into a report which will be shared with all relevant entities including WB. 4.8. Future Phases of the Project Stakeholders will be kept informed as the project develops, including reporting on project environmental and social performance and implementation of the stakeholder engagement plan and grievance mechanism which will be conducted biannually. Table 14 presents a tentative plan for future consultations; this plan will be updated while updating the SEP during the project implementation phase of all the sub-projects under KWSSIP-2 (SOP-2). Table 15: Future Consultations Description Target Stakeholders Timing Responsibility  Public awareness campaigns/  Communities At the start of the PIU / SC information sharing sessions to share within project area, site activities the ESIAs, ESMPs and RPs with the general public; and communities and other stakeholders. line departments/  Location: various places in project agencies. area  Establishment of GRM and Grievance  Communities Before PIU / SC Redress Committees (GRCs) at/around project commencement  Location: various places in project area of project area activities.  Consultations with the communities  Communities During project PIU and SC during ESIAs, ESMPs and RPs at/around project implementation implementation area  Location: various places in project area 34 Stakeholder Engagement Plan (SEP) Description Target Stakeholders Timing Responsibility  Grievance redressal  PIU staff; Project PIU and SC  Location: various places in project consultants; implementation area relevant line Stage departments; and communities.  Informal consultations and  Communities Project PIU and SC; discussions. at/around project implementation contractor  Location: various places in project area Stage area  Consultations with the communities  Communities Construction PIU and SC during internal monitoring at/around project Stage  Location: various places in project area area  Consultations with the Communities  Communities Construction PIU and SC during the Independent Monitoring at/around project Stage  Location: various places in project area area  Consultation workshops to review  Communities Six-monthly PIU and SC ESIAs, ESMPs and RPs at/around project during implementation, any outstanding area; relevant line implementation issues and grievances, views and department; phase concerns of communities; and actions relevant NGOs needed to address them.  Location: site offices in project area.  Consultations with the communities  PIU; Communities Construction/ PIU; during the site visits by the World at/around project Operation Stage WB and AIIB Bank Review Missions. area Mission  Location: various places in project area. 35 Stakeholder Engagement Plan (SEP) 5. Resources and Responsibilities for Implementing Stakeholder Engagement 5.1. Resources Implementation of all ESF instruments including the SEP will be financed from the sub-project budget. Most of the SEP implementation activities will be carried out by the PIU. 5.2. Management Functions and Responsibilities PIU will be the implementing agency for the Project that will be led by the Project Director (PD). At present, a fully-staffed PIU is supporting implementation of KWSSIP-2 (all sub- projects), and procurement, financial management, and Environmental and Social Cell (ESC) supporting E&S activities assigned to work on the Project. The key players involved during construction phase of the proposed Project are the PIU as employer / proponent, the Supervisory Consultant (SC) and the Contractor(s). The roles and responsibilities of these organizations are outlined below. The following staff will be involved in the implementation of SEP: • PIU (PD) / Proponent / Employer; • PIU E&S Specialists; • Supervisory Consultant; and • Contractor’s Staff. ESC currently comprises two Environment Specialists, one Social Development Specialist (SDS) and one Gender Specialist. ESC will be tasked to implement all the E&S instruments including SEP and SDS will be the focal person for SEP implementation. PIU will also hire independent Supervision Consultant(s) - SC, with necessary expertise in water and sewerage sector for each sub-project of KWSSIP-2, as well as project and contract management to support the PIU. Technology transfer is envisaged through this Project, and SC will also be tasked with strengthening capacity of PIU staff as well as stakeholders in Pakistan water and sewerage sector and technical universities in latest technology. The contractors will be responsible for implementation of SEP as well as ESIAs/ESMPs and RPs to avoid or minimize adverse E&S impacts during implementation. 5.3. Cost for SEP Implementation The proposed Project will have a dedicated budget for engagement and communications activities to ensure the implementation of this SEP and outreach activities envisaged. The budget estimate for the preparing and implementing SEP is PKR 33.55 Million. The budget breakdown of this SEP is attached as Annex-VI. 36 Stakeholder Engagement Plan (SEP) 6. Grievance Redress Mechanism GRM outlines the policy and procedure for documenting, addressing, responding and employing methods to resolve project grievances and complaints that may be raised by the project affectees or community members arising from environmental and social performance, the engagement process, resettlement and/or unanticipated environmental or social impacts resulting from project activities that are performed and/or undertaken by PIU. The Section describes the scope and procedural steps and specifies roles and responsibilities of the parties involved. The purpose of the GRM is to receive, review and resolve grievances from project affectees or community members and ensure smooth and fair implementation of subproject activities. The Grievance Redress Committee (GRC) and Gender Based Violence Committee (GBV) has been established in PIU-KWSSIP through a notification. A GRM has been established under KWSSIP-1 and the following description is based on the existing arrangements. 6.1. Principles A GRM is established to address any complaints or grievances arising during the implementation period of the projects. People of the project area may perceive risks to themselves or their property or their legal rights or have concerns about the possible adverse environmental and social impact that a project may have. Any concerns or grievances will be addressed quickly and transparently, and without retribution to the project affectees or community members or complainant. The primary principle of GRM is that all complaints or grievances are resolved as quickly as possible in a fair and transparent manner. 6.2. Objectives The objectives of the GRM are to:  develop an organizational framework to address and resolve the grievances of individual(s) or community(s), fairly and equitably;  provide enhanced level of satisfaction to the aggrieved;  provide easy accessibility to the aggrieved/affected individual or community for immediate grievance redress;  ensure that the targeted communities and individuals are treated fairly at all times;  identify systemic flaws in the operational functions of the project and suggest corrective measures; and  ensure that the operation of the project is in line with its conception and transparently to achieve the goals for sustainability of the project. 6.3. Type of Complaints The major complaints that may arise during the execution of the proposed project at site include but not limited to: 37 Stakeholder Engagement Plan (SEP)  Resettlement issues including loss of livelihood;  Issues related to compensation of resettlement impacts;  E&S issues (dust, noise, air pollution, social and cultural issues);  Damage and blockage of public utilities;  Traffic inconvenience; and  GBV and harassment. 6.4. Disclosure of GRM The GRM shall be disclosed at PIU-KWSSIP, KWSC head offices, and concerned XEN and Superintendent Engineer (SE) offices, KWSSIP website as well as on sub-project sites. 6.5. Structure of Grievance Redress Mechanism The project will establish a three-tier GRM comprising Community GRC, sub-project GRC; and PIU-GRC. These tiers are described below. Community GRC (Tier-1) The community-GRC will provide a platform for project affectees or community members to raise and discuss their concerns, resolve the E&S issues at the community level and coordinate with project management to communicate these E&S issues and concerns. Community-GRC will be established to maintain a close rapport and coordination with affected persons and community members throughout the project implementation. The SDS of PIU will facilitate for the establishment of community-GRC that is representative of the ethno-cultural and gender diversity within the community. The community-GRC will comprise the following six members with one as the committee convener:  Three female member (from the project affectees or community members); and  Three male members (from project affectees or community members). The project E&S and engineering staff will coordinate with community-GRC to review and resolve the E&S issue or concern related to resettlement planning or implementation as well as environmental and social concerns preferably within five (05) working days from receipt of the grievance. Any complaints that cannot be resolved at community-GRC will be forwarded to the next tier. Sub-Project GRC (Tier-2) Sub-project will constitute a GRC headed by concerned Project Manager (PM) to resolve all grievances and complaints of the project affectees or community members. Sub-project GRC will comprise of the following members:  Project Manager (PM), as head/convener of sub-project GRC;  Environment, SDS and Gender specialists of PIU;  E&S specialists of Supervision Consultant (SC)  Resident Engineer of supervision consultant;  A representative (E&S specialist) of contractor will act as focal point; and  A representative of local community. 38 Stakeholder Engagement Plan (SEP) Note: Representative from any other district government department may be called as and when required by the sub-project GRC. Environmental Specialist of PIU and SC will join sub-project GRC meeting related to environmental issues only. Sub-project GRC will meet once a month and when the need arises. The sub-project GRC will review grievances involving all E&S issues that may arise due to project implementation. Sub- project GRC will perform following functions:  Record, categorize and prioritize the grievances that need to be resolved by the committee and resolve them within ten (10) working days;  Invite and hear aggrieved persons/parties to produce evidence of their claims and record their view point;  Communicate its decisions and recommendations on all resolved issues to project executors and the aggrieved persons for smooth implementation;  Forward the unresolved cases/ complaints to PIU-GRC within an appropriate time frame with reasons recorded and its recommendations;  Develop an information dissemination system and acknowledge the aggrieved persons/parties about the development regarding their grievance;  Maintain a complaint register accessible to the project affectees or community members with brief information about complaints and sub-project GRC decision with status report; and,  Maintain complete record of all complaints received by the sub-project GRC with actions taken. Any complaint that cannot be resolved by the sub-project GRC, will be forwarded to the next tier – the PIU-GRC. PIU-GRC (Tier-3) At the third tier, the PIU has constituted a GRC (PIU-GRC). The committee has the following composition:  Project Director KWSSIP, (Chairman of PIU-GRC);  SDS, Member  Gender Specialist, Member;  Concerned Project Manager – PIU, Member;  SDS of SC, Member; and  Representative of Civil Society. Note: Representative from any other district government department may be called as and when required by the PIU-GRC. Environmental Specialist of PIU and SC will join PIU-GRC meeting related to environmental issues only. The PIU-GRC through authorized representative, will acknowledge the complainant about his/her complaint, scrutinize the record, investigate the remedies available and request the complainant to produce any record in favor of his/her claim. After thorough review and scrutiny of the available record on the complaint, field visit will be conducted to collect additional information, if required. Once the investigations are completed, the PIU-GRC will give decision 39 Stakeholder Engagement Plan (SEP) within twenty (20) working days of receipt of the complaint. If the complainant is still dissatisfied with the decision, he/she can go to the court of law, if he/she wishes so. Organization of the GRC is shown in Figure 1. PIU-GRC • Project Director KWSSIP, (Chairman); Sub-Project GRC • SDS, Member • Gender Specialist, Member; • Concerned Project Manager –  PM, head/convener of sub- PIU, Member Community GRC project GRC • SDS of SC; Member  Environment, SDS and Gender of PIU; • Representative of Civil Society.  Three female member from project affectees or community  E&S Specialist of SC; members  Resident Engineer of SC;  Three male members from  Representative of contractor; project affectees or community members Representative of local community Figure 3: Organogram of GRC Gender representation will be ensured by inducting a female member in all GRCs. The mechanism will ensure the access of project affectees or community members to a GRM that openly and transparently deals with the grievances and makes decision in consultation with all concerned that are consistent with the WB ESF requirements. Gender Based Violence (GBV) Committee Besides PIU-GRC, GBV committee has also been established and notified consisting of the following members;  Concerned Project Manager, Head/ Convener of GBV Committee;  Gender Expert KWSSIP, Secretary; and  SDS KWSSIP, Member. GBV Committee will address the gender related issues due to project activities during implementation. 6.6. Grievance Redress Procedure/ Mechanism The intention of GRM is to resolve a complaint as quickly and at as low a level as possible to avoid a minor issue becoming a significant grievance. Irrespective of the stage of the process, a complainant has the option to pursue the grievance through the court as is his/her legal right in accordance with law. The GRCs will work at site, sub-project and PIU levels. The E&S and engineering staff of PIU, in coordination with site staff will inform the project affectees and community members about 40 Stakeholder Engagement Plan (SEP) the GRCs and its mechanism through consultations and by posting at prominent places. The complaints received through any media will be screened by type and category. These complaints will be registered in Community Complaints Register (CCR), where the name and address of complainant, date, description of complaint and action taken will be recorded. The Following procedure will be considered to redress the grievances:  First, complaint resolution will be attempted to be addressed at community-GRC through the involvement of the field E&S/engineering staff. The community-GRC shall give decision within 05 working days of receipt of the complaint. If unsettled, grievance can be lodged to the sub-project GRC by the complainant to proceed under law and communicate decision in least possible time.  Sub-project GRC will acknowledge the receipt within 02 working days of lodging of complaint. Initial review and consultation with the sub-project GRC will be conducted within 05 working days of receipt of complaint. If required, sub-project GRC will advise the E&S/engineering specialists to conduct field visits in consultation with the aggrieved persons/parties and local community and submit a fact-finding report. Preferably, the fact finding will be completed within 08 working days from receipt of complaints. sub- project GRC shall give decision within 10 working days of receipt of the complaint. If unresolved, a grievance will be lodged to the (PIU-GRC) by the complainant.  The PIU-GRC shall give decision within 20 working days of receipt of the complaint. If the complainant is still not satisfied, he/she can pursue further by submitting to the appropriate court of law. All the E&S issues will be dealt according to the above GRM procedures. GRC will clarify the legal course of action and guide aggrieved persons/parties to approach appropriate legal forum. The GRCs will hear and clarify with the complainant (if required so) about the E&S issue and shall conclude and communicate its recommendations for further implementation in due course of time. Complainant will be kept informed during the process and the GRC decision will be communicated accordingly. In case of any delay, the complainants will be informed on the progress and process about their grievances. The GRC proceedings will be documented step by step and all records will be maintained and summarized in the project progress and internal monitoring reports. Lodging of Complaint The complainant(s) can lodge their grievances by online, mail, phone, WhatsApp, e-mail and complaint box. Moreover, PIU has established E-Portal for filing and tracking progress of the application online the detail has been provided below:  An electronic complaint lodging system (application) that will be accessible through a link on the PIU KWSSIP website;  The focus of the e-portal is the quick complaint lodging for all types of primary stakeholders; 41 Stakeholder Engagement Plan (SEP)  Any project affectee or community member with internet access can lodge a complaint with option for anonymous complaints. Uploading of photos for better understanding of the problem will also be an option;  Each complainant will get a unique Grievance Number to track their complaints through the e-portal;  Each complaint will go through a quick resolution mechanism being managed by a dedicated team at the PIU. Each complainant will be contacted to ensure that his/her issue is resolved;  The portal will differentiate between types of complaints for targeted decision-making and action on behalf of PIU; and  The portal will allow a quick and easy method for monitoring of the entire complaint lodging and resolution mechanism. 6.7. Monitoring and Reporting of GRM Regular (preferably monthly) review, monitoring and reporting of the grievance log will be carried out by the SDS of PIU-KWSSIP and a central database will be established where all grievances are recorded, including details such as date of submission, nature of grievance, actions taken, and resolution status. The PIU officials will also gather feedback on the grievance redress process from stakeholders about the resolution and their satisfaction on exiting GRM. Based on the findings of this feedback mechanism, required corrective actions to address gaps or weaknesses in the grievance redress process, such as enhancing communication channels, providing additional training to staff, or revising procedures will be suggested and implemented. Documentation of all monitoring and reporting activities will be ensured at PIU-KWSSIP for future reference, audits, or evaluations. 6.8. Funding Sources for GRM The cost for operationalization of GRM, its monitoring and reporting is built into the overall monitoring, evaluation, staffing, capacity-building training, and communications budgets of the PIU KWSSIP. 42 Stakeholder Engagement Plan (SEP) 7. Monitoring and Reporting 7.1. Involvement of Stakeholders in Monitoring Activities A monitoring and evaluation plan to ensure transparency and accountability will be concomitantly strengthened and updated on an ongoing basis, with national and provincial partners to monitor the implementation process of the SEP based on the performance indicators for the project. 7.2. Reporting Back to Stakeholder Groups It is critical to follow-up with stakeholders at different stages of the project cycle. Once consultations have taken place, stakeholders will want to know which of their suggestions will be used, what risk or impact mitigation measures will be put in place to address their concerns, and how, for example, project impacts are being monitored. Often the same methods used in information disclosure are applied to reporting back to stakeholders. This follow-up can include large-scale forums, brochures, targeted meetings, and consultative committees. Given the current context and the need for social distancing, alternate means such as SMS, radio, television, social media handles, and PIU KWSSIP-2 website will also be employed to share updated information with stakeholders. The SEP will be periodically revised and updated annually during the course of project implementation in order to ensure that the information presented herein is consistent and is the most recent, and that the identified methods of engagement remain appropriate and effective in relation to the project context and specific phases of the development. Any major changes to the project related activities and to its schedule will be duly reflected in the SEP. Monthly summaries and internal reports on public grievances, enquiries and related incidents, together with the status of implementation of associated corrective/preventative actions will be collated by responsible staff and referred to the senior management of the project. The monthly summaries will provide a mechanism for assessing both the number and the nature of complaints and requests for information, along with the Project’s ability to address those in a timely and effective manner. Information on public engagement activities undertaken by the Project during the year may be conveyed to the stakeholders in two possible ways:  Publication of a standalone annual report on project’s interaction with the stakeholders.  A number of Key Performance Indicators (KPIs) will also be monitored by the project on a regular basis. Based on the data collected regularly, these indicators include: o Number of consultation meetings (virtual) and other public discussions/forums conducted monthly, quarterly, and annually; o Frequency of public engagement activities; and o Number of public grievances received (monthly, quarterly, and annually) and number of those resolved within the prescribed timeline. 43 Stakeholder Engagement Plan (SEP) List of Documents Reviewed 1. Concept Environmental and Social Review Summary (ESRS Concept Stage) 2. Template for ESS10: Stakeholder Engagement Plan for Floating Solar Project of WAPDA 3. Technical Note: Public Consultations and Stakeholder Engagement in WB-supported operations when there are constraints on conducting public meetings 4. The GRM Template available at http://pubdocs.worldbank.org/en/909361530209278896/ESF-Template-ESS10-SEP-June-2018.pdf 5. The GRM Checklist available at (http://pubdocs.worldbank.org/en/354161530209334228/ESF-Checklist-ESS10-GRM-June-2018.pdf) 6. Guidance Note on ESS10 for Borrowers available at: http://pubdocs.worldbank.org/en/476161530217390609/ESF-GN10-June-2018.pdf 7. Draft Project Appraisal Document. 8. Environmental and Social Management Frameworks of SOP-1 and SOP-2 (The WORLD BANK) 9. Inception Report KWSSIP 2 – Component 2 – Group 1 (E&S Studies) 44