The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) EAST ASIA AND PACIFIC | Cambodia | IBRD/IDA | Investment Project Financing (IPF) | FY 2020 | Seq No: 8 | Archived on 02- Aug-2024 | ISR00740 Implementing Agencies: World Vision International 1. OBJECTIVE 1.1 Development Objective Original Development Objective (Approved as part of Approval package on 26-Feb-2020) To improve the quality and responsiveness of selected public services through more informed and engaged citizens. Has the Development Objective been changed since Board Approval of the Project Objective? No 2. COMPONENTS Name Component 1: Transparency and Access to Information:(Cost 2,510,000.00) Component 2: Citizen Monitoring:(Cost 3,200,000.00) Component 3: Implementation of Joint Accountability Action Plans:(Cost 670,000.00) Component 5: Training and Capacity Development:(Cost 3,990,000.00) Component 6: Civil Society Coordination and Support:(Cost 3,090,000.00) 3. OVERALL RATINGS Name Previous Current Progress towards achievement of PDO Satisfactory Moderately Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Moderate Aug 02, 2024 Page 1 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) 4. KEY ISSUES & STATUS 4.1 Implementation Status and Key Decisions 5. SYSTEMATIC OPERATIONS RISK-RATING TOOL Rating at Approval Last Approved Rating Risk Category Approval Package - ISR Seq. 07 - 22 Jan Proposed Rating 27 Feb 2020 2024 Political and Governance Moderate Moderate Moderate Macroeconomic Low Low Low Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Low Low Low Institutional Capacity for Implementation and Substantial Substantial Substantial Sustainability Fiduciary Low Low Moderate Environment and Social Low Low Low Stakeholders Substantial Substantial Substantial Overall Moderate Moderate Moderate Aug 02, 2024 Page 2 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) 6. RESULTS 6.1 PDO Indicators by PDO Outcomes Improve public services by establishing sustainable mechanisms for informed citizen engagement Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year 46.00 Nov/2019 84.00 31-Dec-2023 84.00 31-Dec-2023 80.00 Dec/2025 Comments on Percentage of target service providers covered by this project that are meeting national achieving targets standards (i.e. meeting 4 out of 6 standards). Numerator = # of service providers (primary schools, health centers, communes/sangkats) covered by this project that are meeting key 1. % of service providers national standards. Denominator = # of service providers (health centers, primary schools, covered by this project that communes, districts) covered by this project. Disaggregated by type of service, individual are meeting key national indicator and years of ISAF implementation. standards (Percentage) PROGRESS UPDATE: The indicator is monitored annually. By type of service: 98 percent of C/S administrations, 94 percent of primary schools, and 34 percent of target health centers met at least four out of six standards in 2023. 35.00 Nov/2019 62.00 30-Jun-2023 70.00 Dec/2025 Comments on Percentage of all of the JAAP actions adopted in relation to target service providers (primary achieving targets schools, health centers, communes/sangkats) that have been implemented (completed or 2. % of JAAP activities ongoing) at the time of reporting. Numerator = Number of JAAP actions that have been completed or ongoing in implemented (completed and ongoing) in the current year. Denominator = Total number of target communes/sangkats JAAP actions agreed in the previous yer, disaggregated by type of service. (Percentage) The indicator is recalculated each year, therefore the latest value is not cumulative over the life of the project. 15.00 Nov/2019 45.00 31-May-2024 45.00 31-May-2024 70.00 Dec/2025 Aug 02, 2024 Page 3 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Comments on Percentage of communes/sangkats supported by the project in which all service providers 3. % of target achieving targets (primary schools, health centers, communes/sangkats) operating on its territory have communes/sangkats that completed all steps of the social accountability process (dissemination of Information for have completed three full Citizens, citizen monitoring process, adoption of Joint Accountability Action Plan (JAAP) and annual ISAF cycles establishment of JAAP Committee) for three annual cycles. Numerator = # of (Percentage) communes/sangkats participating in the project that have completed 3 full annual social accountability cycles. Denominator = # of communes/sangkats participating in the project. 4. % of graduated target 0.00 Nov/2019 43.00 30-Jun-2023 75.00 Dec/2025 communes/sangkats where a Comments on PROGRESS UPDATE: By end of May 2024, all graduated target C/S have a CAF network that is CAF network has been achieving targets operational. created and is operational (Percentage) 6.2 Intermediate Results Indicators by Components Component 1: Transparency and Access to Information Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year 20.00 Nov/2019 74.00 31-May-2024 74.00 31-May-2024 70.00 Dec/2025 Comments on Percentage of citizens able to cite at least two standards (out of 6) for each service (primary achieving targets school, health center and commune/sangkat administration) after taking part in an I4C 1.1. % of citizens event. Numerator = Number of surveyed citizens (male/female) each year of participating in the ISAF implementation able to cite 2 of 6 standards for all three of the relevant services. process able to cite key Denominator = Total number of surveyed citizens (male/female). Disaggregated by sex and service standards by service. (Percentage) PROGRESS UPDATE: By end of May 2024, 74% of citizens participating in the social accountability process were able to cite key service standards. The indicator is recalculated each year, therefore results are not cumulative over the life of the project. Aug 02, 2024 Page 4 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) 20.00 Nov/2019 42.00 31-May-2024 42.00 31-May-2024 50.00 Dec/2025 Comments on Percentage of citizens able to cite at least two changes (or aware of no change) to year-on- 1.2. % of citizens achieving targets year budgets for at least 2 out of 3 services (i.e.primary school, health center and participating in the ISAF commune/sangkat administration) after taking part in an Information for Citizens (I4C) process able to cite year-to- event. Numerator = Number of surveyed citizens correctly stating any budgetary impacts year budget (including none if relevant) year-on-year for any two of the three relevant services after changes/patterns taking part in the I4C session on budget information. Denominator = Total number of (Percentage) surveyed citizens (male/female). Disaggregated by sex and type of service. The indicator is recalculated each year, therefore results are not cumulative over the life of the project. 1.3. # of cumulated online 0.00 Nov/2019 769,300 31-May-2024 769,300 31-May-2024 500,000.00 Dec/2025 views of videos presenting Comments on Number of cumulated online views of the videos presenting service delivery standards and service delivery standards achieving targets budget information. The cumulated number will aggregate the number of views - for the and budget information different videos - from the different platforms used to share the videos. (Number) 1.4. % of villages in target 60.00 Nov/2019 56.00 31-May-2024 56.00 31-May-2024 90.00 Dec/2025 communes/sangkats covered Comments on Percentage of villages in target communes/sangkats where face-to-face I4C events to by face-to-face I4C events to achieving targets enhance citizen awareness of service provider standards and budgets are conducted. enhance citizen awareness of Numerator = # of villages where face-to-face I4C are conducted. Denominator = Total # of service provider standards villages in the project's target communes/sangkats. and budgets (Percentage) 25.00 Nov/2019 37.00 31-May-2024 37.00 31-May-2024 35.00 Dec/2025 1.5. % of men participating in I4C awareness-raising events Comments on Percentage of men participating in I4C awareness-raising events. Numerator = # of male (Percentage) achieving targets participants in I4C awareness-raising events. Denominator = Total # of participants in I4C awareness-raising events. Component 2: Citizen Monitoring Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year 0.00 Nov/2019 33.00 31-Dec-2023 33.00 31-Dec-2023 50.00 Dec/2025 Aug 02, 2024 Page 5 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) 2.1 % of citizens attending Comments on Percentage of citizens attending scorecard meeting in target communes/sangkats who have scorecard meetings who achieving targets previously joined an I4C meeting. Nominator = # of citizens in target communes/sangkats have previously participated attending scorecard meetings who have previously joined an I4C meeting during the in an I4C face-to-face event samennual cycle. Denominator = # of citizens attending scorecard meetings. (Percentage) 2.2. % of interface meetings 0.00 Nov/2019 44.00 31-Dec-2023 44.00 31-Dec-2023 80.00 Dec/2025 at which actions for Comments on Percentage of interface meetings at which actions for improvement proposed by improvement proposed by achieving targets disadvantaged citizens are presented. disadvantaged citizens (in the context of home visits) are presented (Percentage) 2.3 % of citizens who, after 0.00 Nov/2019 74.00 31-Dec-2023 74.00 31-Dec-2023 60.00 Dec/2025 participating in the citizen Comments on Percentage of citizens who, after participating in a scorecard and interface meeting, report monitoring process, report achieving targets increased confidence that citizen voice and actions can have an impact on public service increased confidence that quality. Nominator = # of surveyed citizens whose reported level of confidence is higher citizen voice and actions can after participating in the social accountability process. Denominator = Total # of surveyed have an impact on public citizens. Disaggregated by sex and number of annual cycles of participation. service quality (Percentage) 2.4. % of citizens in target 0.00 Nov/2019 90.00 30-Jun-2023 80.00 Dec/2025 communes/sangkats who Comments on Percentage of citizen representatives surveyed that have taken part in the interface agree that the JAAP achieving targets meetings in target communes/sangkats and agree that the JAAP satisfactorily captures satisfactorily captures priority actions to improve local service delivery. Nominator = # of citizens surveyed who priority actions to improve agee that the JAAP satisfactorily captures priority actions to improve local service delivery. local service delivery Denominator = Total # of citizens surveyed. Disaggregated by sex. (Percentage) Component 3: Implementation of Joint Accountability Action Plans Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year 0.00 Nov/2019 61.00 31-Dec-2023 61.00 31-Dec-2023 80.00 Dec/2025 Aug 02, 2024 Page 6 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Comments on Percentage of JAAP committees in target communes/sangkats that have met at least twice in 3.1. % of JAAP committees achieving targets the past 12 months. Nominator = # of JAAP committees that have met at least twice in the that have met at least twice past 12 months. Denominator = Total # of JAAP committees. in the past 12 months (Percentage) The value of the indicator is recalculated annually, so results are not cumulative over the life of the project. 0.00 Nov/2019 13.00 31-May-2024 13.00 31-May-2024 30.00 Dec/2025 Comments on Percentage of JAAP actions categorized as requiring financial support that have been 3.2. % of JAAP actions achieving targets allocated government resources (from local service providers or line ministries). Nominator requiring financial support = # of JAAP actions categorized as requiring financial support that have been allocated that have been allocated government resources. Denominator = # of JAAP actions categorized as requiring financial government resources support. Disaggregated by type of service. (Percentage) The value of the indicator is recalculated annually, so results are not cumulative over the period of project implementation. 0.00 Nov/2019 28.00 30-Jun-2023 70.00 Dec/2025 3.3. % of JAAPCs that have Comments on Percentage of JAAP committees that have successfully mobilized non-government resources successfully mobilized non- achieving targets (from donors, NGOs or private sector) to support the implementation of JAAP actions. government resources to Nominator = # of JAAPCs that have successfully mobilized non-government resources to support the implementation support the implementation of JAAP actions Denominator = Total # of JAAPCs. of JAAP actions (Percentage) The value of the indicator is recalculated annually, so results are not cumulative over the period of project implementation. Component 5: Training and Capacity Development Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year 4.1. % of CAFs that have 39.00 Nov/2019 68.00 30-Jun-2023 75.00 Dec/2025 received certification Comments on Percentage of CAFs that receive certification. Nominator = # of CAFs that receive (Percentage) achieving targets certification. Denominator = # of active CAFs. A CAF is certified when he/she has successfully Aug 02, 2024 Page 7 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) completed 4 modules of training and has independently facilitated a community scorecard and interface meeting. Disaggregated by sex and age groups. 0.00 Nov/2019 1,997 31-May-2024 1,997 31-May-2024 2,600.00 Dec/2025 Comments on Number of CAFs that receive certification. 4.2. Total number of certified achieving targets CAFs (Number) PROGRESS UPDATE: In 2023-2024, the project has recruited a large number of new CAFs. Achievement of this indicator is therefore expected to increase over the remaining period of project implementation. 0.00 Nov/2019 42.00 31-May-2024 42.00 31-May-2024 75.00 Dec/2025 4.3. % of target districts with Comments on Percentage of target districts with 3 certified CAF leaders. A CAF leader is certified when 3 certifed CAF leaders achieving targets he/she has been certified as CAF, has been elected by his/her peers, has successfully (Percentage) completed CAF leader training and has provided at least 3 modules of social accountability training to CAF network members. Nominator = # of target districts with 3 certified CAF leaders. Denominator = Total # of target districts. Component 6: Civil Society Coordination and Support Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year 15.00 Nov/2019 98.00 31-May-2024 98.00 31-May-2024 80.00 Dec/2025 5.1. % target Comments on Percentage of communes/sangkats supported by the project in which all service providers communes/sangkats that achieving targets (primary schools, health centers, communes/sangkats) operating on its territory have have completed the full completed all steps of the social accountability process (I4C dissemination, citizen annual ISAF cycle in the monitoring process, JAAP creation and JAAPC formation) in the previous calendar year. previous calendar year Numerator = # of communes/sangkats participating in the project that have completed the (Percentage) full annual social accountability cycle in the previous calendar year. Denominator = # of communes/sangkats participating in the project. 0.00 Nov/2019 11.00 31-May-2024 11.00 31-May-2024 50.00 Dec/2025 5.2. # of provincial level learning forums conducted Comments on Number of provincial level learning forums conducted. The delay in reaching the indicator (Number) achieving targets target stemms from COVID-19 related restrictions to in-person gatherings during the first few years of project implementation. The project is expected to reach the indicator target by Aug 02, 2024 Page 8 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) project closing. 0.00 Nov/2019 6.00 31-May-2024 6.00 31-May-2024 8.00 Dec/2025 5.3. # of PSC meetings Comments on Number of PSC meetings conducted. conducted (Number) achieving targets 5.4. # of annual reports 0.00 Nov/2019 3.00 31-May-2024 3.00 31-May-2024 4.00 Dec/2025 analyzing aggregated Comments on Number of annual reports analyzing aggregated Scorecard and JAAP data produced and Scorecard and JAAP data achieving targets disseminated by WVI. produced and disseminated. (Number) Aug 02, 2024 Page 9 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) 7. DATA ON FINANCIAL PERFORMANCE 7.1 Cumulative Disbursements 7.2 Disbursements (by loan) Loan/Credit/TF Status Original Revised Cancelled Disbursed Undisbursed % Disbursed TF-B2129 Closed 4.48 4.48 0.00 4.48 0.00 100.00% TF-C1847 Effective 2.36 2.36 0.00 1.43 4.50 60.81% TF-B9419 Closed 1.47 1.47 0.00 1.47 0.00 100.00% 7.3 Key Dates (by loan) Loan/Credit/TF Status Approval Signing Effectiveness Orig. Closing Rev. Closing Aug 02, 2024 Page 10 of 11 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) TF-B2129 Closed 27-Feb-2020 05-Mar-2020 05-Mar-2020 30-Jun-2024 30-Jun-2024 TF-B9419 Closed 27-Feb-2020 20-Oct-2022 20-Oct-2022 30-Jun-2024 30-Jun-2024 TF-C1847 Effective 02-Jul-2023 02-Jul-2023 02-Jul-2023 31-Dec-2025 31-Dec-2025 8. KEY DATES Key Events Planned Actual Approval 28-Feb-2020 27-Feb-2020 Effectiveness 20-Jan-2020 05-Mar-2020 Mid-Term Review No. 01 04-Nov-2022 25-Nov-2022 Operation Closing/Cancellation 31-Dec-2025 9. RESTRUCTURING HISTORY 10. ASSOCIATED OPERATION(S) There are no associated operations Aug 02, 2024 Page 11 of 11