Railway Improvement and Safety for Egypt
Project (RISE) for Railway Corridor Alexandria -
Nag Hammadi Project
FINAL
ENVIRONMENTAL AND SOCIAL M ANAGEMENT PLAN (ESMP)
OF REHABILITATION OF KAFR AL -DAWAR RAILWAY STATION
Submitted to:
Prepared by:
General Department of Environment
Egyptian National Railways
Ministry of Transport
Arab Republic of Egypt
May, 2024
Environmental and Social Management Plan (ESMP) of Rehabilitation
of Kafr Al-Dawar station for Railway Improvement and Safety for Egypt
Project (RISE)
Contents
Abbreviations ............................................................................................................................. II
Executive Summary.................................................................................................................... 1
1 Project Description. ............................................................................................................ 6
1.1 Introduction ............................................................................................................. 6
- RISE Project Components .................................................................................................... 6
1.2 Kafr Al- Dawar Railway station current status and scope of rehabilitation works . 7
2 Legal Framework .............................................................................................................. 11
2.1 National requirements .......................................................................................... 11
2.2 World Bank E&S requirements .............................................................................. 12
3 Environmental and Social Baseline conditions. ................................................................ 14
4 Environmental and Social Impacts Assessment: .............................................................. 19
5 Environmental and Social Impact Analysis Plan and Mitigation Measures: .................... 22
Construction Environmental and Social Management and Monitoring plan:..................... 22
Operation Environmental and Social Management and Monitoring plan: ......................... 44
6 Stakeholder Engagement Activities .................................................................................. 47
6.1 Consultation Methodology .................................................................................... 47
6.2 Consultation findings ............................................................................................. 48
6.3 Satisfaction survey ................................................................................................. 50
7 Grievance Mechanism ...................................................................................................... 53
7.1 Grievance Channels ............................................................................................... 53
Grievance Cycle .................................................................................................................... 54
7.2 Grievances’ Tiers Composition .............................................................................. 54
7.3 Response to Grievances ........................................................................................ 55
GBV Grievance mechanism .................................................................................................. 56
Annex 1: Templates satisfaction surveys with some users of the Kafr Al- Dawar station
Annex 2 – GM Form
Annex 3 – grievance log
Annex 4 – Signed code of conduct form for workers
Annex 5 – Code of Conduct form published on the site
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation
of Kafr Al-Dawar station for Railway Improvement and Safety for Egypt
Project (RISE)
Abbreviations
Acronym Definition
COVID-19 Coronavirus disease
ENR Egyptian National Railway Authority
ESA Environmental and Social Assessment
ESIA Environmental and Social Impacts Assessment
ESMF Environmental and Social Management Framework
ESMP Environmental Social Management Plan
ESF Environmental and Social Framework
E&S Environmental and Social
FGD Focus Group Discussion
GBV Gender Based Violence
GDE General Department of Environment
GRM Grievance Redress Mechanism
OHS Occupational Health and Safety
PPEs Personal Protective Equipment's
PTW Permit to Work
RISE Railway Improvement and Safety for Egypt Project
SEA Sexual Exploitation and Abuse
SH Sexual Harassment
WB World Bank
II
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway
Improvement and Safety for Egypt Project (RISE)
Executive Summary
1. Component 1: Improvement of safety and operational efficiency on the entire railway line Alexandria – Cairo –
Nag Hammadi, including:
RISE PROJECT DESCRIPTION 2. Component 2: Introduction of a safe asset management system and station improvements to improve personal
safety, within the same segments of the railway network.
3. Component 3: Project Delivery, Institutional and Human Resource Development
This Environmental Social Management Plan (ESMP) is prepared in accordance with the Railway Improvement and
Safety for Egypt Project (RISE) project Environmental and Social Assessment (ESA)1, including the Environmental and
Social Management Framework (ESMF) for Component 2 requirements. Component 2 of the RISE project include
rehabilitation of a number of train stations. The main objective of the ESMP is to assess the environmental and social
INTRODUCTION
impacts of the rehabilitation of Kafr Al- Dawar station (during construction and operation phases) and to propose
mitigation measures to mitigate the impacts associated with the rehabilitation process. The scope of the ESMP
includes the Rehabilitation of the Railway station in Kafr Al- Dawar in Beheira governorate. The project is expected to
improve personal safety and provide better pedestrian accessibility to the station.
The scope of the ESMP include the rehabilitation of the station includes renovation and maintenance for the current
station building, including for example maintenance of toilets, painting, building sidewalk ramps to accommodate
wheelchairs, installing signs, plumping works, changing tiles, etc. The rehabilitation of the station will need about 8-
SCOPE OF THE ESMP 10 workers per day. Workers are expected to be hired locally. Few equipment and construction materials will be
needed and will be stored within the station. The anticipated duration of all works is around 360 days (with expected
start date mid-July 2024, and completion date August 2025) for all including mobilization and demobilization of
contractor.
1
RISE project Environmental and Social studies can be found on ENR website https://www.enr.gov.eg/Ar/ProjectDetails.aspx?ProjectID=2108, and also available on the
WB website: https://documents.worldbank.org/en/publication/documents-reports/documentlist?qterm=P175137
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway
Improvement and Safety for Egypt Project (RISE)
The Climate is semi-arid. The average annual rainfall rate is low, averaging at about 99.6 mm per
year. The region is characterized by hot weather in summer and medium in winter, where the
Climate highest average daily temperature recorded in August is 35 oC and the lowest in January is 7oC.
The annual average wind speed is 4.2 knot/hr; therefore the average wind speed is considered
a bit low which kind of leads to the accumulation of air pollutants in the governorate.
The ambient air quality is within normal range in the area and the land use around the station
Air quality
is mainly residential and commercial shops.
The works will be within the station premises. No additional land for the work is needed to
Land
rehabilitate the existing station
No protected areas or endangered species (there is no critical or high biodiversity values that
Biodiversity
might be affected) in the vicinity of the sites.
The sites adjacent areas do not include any historical or cultural sites, except one mosque inside
ENVIRONMENTAL AND Culture heritage station which is not going to be impacted by the project. Also it should be noted that the station
SOCIAL BASELINE building is not historical as defined by the national laws of ESS8.
CONDITIONS The station is surrounded with residential areas and commercial shops from the all directions
North: residential areas and Mohammedia Canal is 500 meters away;
East: Level crossing before the station;
Surroundings West: Railway track and car bridge and
South: Residential buildings, commercial shops and the civil registry is 20 meters away
The project area of influence will be temporary limited to the station footprint, and will not
impact external surroundings
There is an empty space of about 1,000 meters when entering from the main entrance to the
station, but it cannot be used as a parking space because the entrance has stairs and is crowded
Traffic
from the outside with the market and shops.
management
Therefore, station visitors use the rear entrance to the station to park their cars next to the
station from the outside Information signs installed inside the station, determine alternative
access methods in emergencies cases.
Receptors Mainly the passengers of the trains and users of the station
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway
Improvement and Safety for Egypt Project (RISE)
Applicable WB Standards and guidelines for
Applicable Egyptian laws
the rehabilitation process
• Law no. 37 of 2008 Institutional arrangements for the Ministry of • ESS1: Assessment and Management of
Environment Environmental and Social Risks and
• Law 202 for 2020 for Waste Management Impacts
• Cleanliness law 38/1967 amended by law 31/1976 and its • ESS2: Labor and Working Conditions
executive regulations • ESS3: Resource Efficiency and Pollution
Prevention and Management
• Labor Law 12/2003 and the Social Insurance and Pensions Law- • ESS4: Community Health and Safety
Decree no. 168/2007 and its amendment no.162/2019, which
• ESS10: Stakeholder Engagement and
originally referred to article
Information Disclosure
• Law 117 of 1983 on the protection of monuments and cultural WBG General Environmental, Health, and
heritage, amended by Law 12 of 1991 Safety guideline
POLICY AND LEGAL Addressing Sexual Exploitation and Abuse
• Presidential Decree No. 50 of 2014, its amendments in 2017; and and Sexual Harassment (SEA/SH) in
FRAMEWORK
recent amendment to law 141/2021 carried out in August 2021 Investment Project Financing involving
amending some articles of the 58/1937 Penal Law, to increase the Major Civil Works Good Practice Note
penalty for sexual harassment, including sexploitation.
Gap analysis for key Egyptian and WB Environmental and social standards that are relevant to the anticipated impacts
are limited to:
▪ ESS1: Discrepancies in air quality, water quality and noise limits between the national laws and WB
standards and not addressing all social risks and impacts, including: (ii) temporary labor influx, and (iii) risk of
gender-based violence. Objectives related to avoiding impacts do not fall disproportionately on the
disadvantaged or vulnerable, and they are not disadvantaged in sharing development benefits and
opportunities resulting from the project. Lack of a specific role for the official in charge of social aspects.
▪ ESS2, ESS3 &ESS4: There are no gaps.
▪ ESS10: There are no regulations on committing the project owner to conducting stakeholder engagement
activities as well as disclosing information regarding the environmental and social risks and impacts of the
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway
Improvement and Safety for Egypt Project (RISE)
project to project-affected parties as well as to community members, throughout the project life cycle. Also,
there are no regulations on committing the project owner in establishing a grievance mechanism.
The gaps analysis was conducted as part of the environmental and social Assessment, Chapter 3 – Legal Framework:
https://www.enr.gov.eg/Ar/ProjectDetails.aspx?ProjectID=2108
Impact and/or Risk Impact Significance
Air Quality Moderate
Noise and vibration Moderate
Water Resources Low
Soil and Land use Low
Solid and hazardous wastes Low
Impacts on local traffic Low
Health and Safety Moderate to Substantial
ENVIRONMENTAL AND Socio-Economic impacts Moderate
SOCIAL IMPACT ANALYSIS Child labor Moderate
Labor influx Low
Biodiversity and Ecological Systems Low
Visual and Aesthetic Quality Positive
Positive High
(The rehabilitation of the station will need
Creation of Job opportunities
about 8-10 workers per day for 12 months,
most of them from local communities)
Community health and safety Moderate
Proposed mitigation measures for activities under rehabilitation of stations during the construction and operation
phases are presented below in section 5. Examples of the mitigation measures include 1) preparing and
KEY MITIGATION MEASURES implementing appropriate Environmental, Social and Health and safety plans including OHS plan, Waste
management plan and community health and safety plan; 2) signing code of conduct; 3) receiving regular trainings
on occupational and community health and safety; 4) regular inspections of sites and documentation, including
attendance sheets and ID cards.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway
Improvement and Safety for Egypt Project (RISE)
The contractor will be responsible for the implementation of mitigation measures and ENR will be responsible for
the supervision and monitoring of implementation of those mitigation actions.
Two modalities of consultations were carried out for this sub-project. Focus Group discussions and interviews were
conducted with 17 station staff (2 women and 15 men), 26 station users (10 women and 16 men) and 13 community
members (5 women and 8 men) to discuss the impact of the improvements to be made and the services they would
STAKEHOLDER like to add within the station during the rehabilitation period. Additional interviews were conducted with 8 shop
ENGAGEMENT RESULTS owners from the surrounding area of the station (3 women and 5 men). The total of stakeholders engaged is 44 men
and 20 women as well as 3 persons with disabilities to have their views and concerns of potential impacts during
implementation. Finally, satisfaction surveys to gather opinions and satisfaction of rails users of the Kafr Al- Dawar
station were filled out for a number of interviewees, which included 12 women and 18 men (provided as annex 1).
In this process, the station manager and site engineer are the point of contact for taking calls and handling complaints
at the local level. Contact details (their phone numbers) will be available on the project identification board at the
GRIEVANCE MECHANISM entrance to the construction sites and complaint boxes will be installed in the site. Thus, community members can
submit their complaints to 1) Kafr Al- Dawar station manager 2) the Governmental Complaint Portal
http://www.shakwa.eg/ or 3) the hotline 15047.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
1 Project Description.
1.1 Introduction
- RISE Project Components
The RISE project includes the following components:
Component 1: Improvement of safety and operational efficiency on the entire railway line Alexandria –
Cairo – Nag Hammadi, including:
- Finalization of the signaling modernization works started by the ENRRP and rolled over to RISE,
and
- Addition of the modernization of the missing section Cairo - Giza – Beni Suef.
Component 2: Introduction of a safe asset management system and station improvements to improve
personal safety, within the same segments of the railway network.
- Carrying out of number of safety improvement works at stations, tracks, crossroads, and on
locomotives, including (a) upgrading critical infrastructure in railway stations so as to improve
the safety of all rail users such as: physical improvements to platforms, station buildings and
their environs; operationalization of separate, well-lit, stocked and secure toilets; improving
existing surveillance systems; and improving reporting and enforcement mechanisms, all
designed to improve the safety of all rail users. Activity (a) is the focus of this ESMP.
- Implementing priority activities under the Stakeholder Engagement Plan with a view to
strengthening stakeholder engagement
Component 3: Project Delivery, Institutional and Human Resource Development
Component 2 and sub-project related details:
The objective of component 2 is achieving a holistic safety management system as well as instilling a
safety-first culture throughout ENR. Rehabilitation of stations related activities aim to improve the safety
of travelers via enhanced safety performance of railways based on improved diagnosis of rail operations,
improved infrastructure to address accessibility and safety concerns that affect women and people with
disability disproportionately, and to improve the safety culture geared towards user safety by launching
awareness programs and initiatives. This component will fund the rehabilitation of a number of train
stations to improve safety and customer satisfaction. Rehabilitating stations require an ESMP to be
prepared and implemented to mitigate the E&S risks associated with the rehabilitation process, according
to the ESMF chapter in the ESA's RISE project.
The scope of this ESMP is covering the rehabilitation of one station which is Kafr Al- Dawar station. The
Station is located in kilometer 181 on the Cairo/ Alexandria line, Beheira Governorate, Egypt.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
This environmental and social management plan (ESMP) covers the activities of the rehabilitation of Kafr
Al- Dawar station under component 2 of the railways improvement and safety for Egypt project (RISE). It
is based on the RISE environmental and social management framework (ESMF), which was developed
following the World Bank (WB) environmental and social framework (ESF) and is part of the environmental
and social assessment (ESA). It covers the environmental and social impacts and risks that may arise from
the Kafr Al- Dawar station related activities during construction and operation. This ESMP includes the
mitigation and management of these environmental, social, and occupational health and safety (OHS)
risks and impacts.
Table 1 introduction general information
Name of the project RISE project
Name of the Sub-project Rehabilitation of Kafr Al-
Dawar station
Sub-projects Location At 181 km
Sector and Type of Kafr Al-Dawar railway
Subproject station
Implementing of the ENR
Subproject
Estimated Cost of Sub- 14,000,000 EGP
projects
Environmental and Social Moderate
Risk Classification of
Subproject (Low to High)
1.2 Kafr Al- Dawar Railway station current status and scope of rehabilitation
works
The existing railway station is located in kilometer 181 on the Cairo / Alexandria line, Beheira
Governorate, Egypt. The station is serving Kafr Al- Dawar village and small satellite villages around it.
The station is the central station (serving one line from Cairo to Alexandria). This station serves
passengers only, no freights. Around 3000 passengers are using the staion daily (2000 men, 1000
women). The station is surrounded by a wall on both sides, about 200 m long and 3 m high. The station
consists of only one building consisting of fifteen offices, a restroom for women, three toilets, a mosque
(that also are used as rest houses for railway users to wait for the trains) and 4 platforms., as provided
in the below figure:
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Figure 1 Kafr Al- Dawar Railway station
Representatives of the General Department of Environment (GDE) visited the station on January 14, 2024
to collect the baseline date. The current station features identified during site visit include:
▪ Access to the toilets, which are located at the station entrance. There are 1 female and 2 male
toilets, yet they need some maintenance enhancements, such as changing some sinks, faucets, and
drainage pipes.
▪ Inaccessibility to wheelchairs, deteriorated ramps (the station has 3 entrances, 1 main entrance
and 2 side entrances, and there are two ramps at the side entrances to the station).
▪ Platform pavement conditions varied from good to poor
▪ The pedestrian bridge is in good condition, however not accessible to people of reduced mobility
(people with a disability, pregnant, seniors)
▪ Inconsistent line demarcation of platform (line beyond which no traveler should go until train is
parked-this is the “yellow line”)
▪ There are some signs inside the station such as the signs on the bathrooms and offices
▪ There are 3 kiosks on the station platforms.
▪ The station has a fire alarm and an emergency exit.
▪ The station is well-lit, yet there are some non-functioning light bulbs and areas where the lighting
can be increased.
▪ The station has a contract with a licensed company specialized in collecting and transporting
hazardous waste.
Works planned for the rehabilitation Kafr Al- Dawar railway station will include:
No station and passenger capacity expansion is expected following the rehabilitation.
- Rehabilitating the available pedestrian ramps as well as building a new ramp at the main entrance
to the station for people with disabilities to improve accessibility.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
- Adding a gate with a net width of no less than one meter in front of the new ramp that will be
constructed at the main entrance to the station for people with disabilities for people with
disabilities.
- Adding special signs for people with disabilities to clarify the path of entry and movement within
the station.
- Toilets rehabilitation and plumbing works such as changing pipes, installing new devices, reviewing
sewage works, changing sanitary tools, and comprehensive maintenance of plumbing works.
During operation, the General Administration for Facilities Maintenance in the Central Region is
notified in the event of maintenance malfunctions.
- Rehabilitating the 3 toilets on the platform, and 2 of these toilets (one for males and one for
females) will be allocated for people with disabilities.
- Raising the efficacy of (floors - walls - doors and windows - stairs - paints for fences).
- Raising the efficacy of the station building, and no buildings nor kiosks inside the station building
will be removed during the station rehabilitation stage.
- Raising the efficacy of the platforms by rehabilitating seats and improving lighting.
- Repairing entrance and exit stairs (Provide handrails on stairs and tactile strips within the building,
at least before and after a flight of steps).
- Kafr Al- Dawar station is very small, consisting of only one floor, and has a pedestrian bridge to
facilitate movement between platforms. Persons with disability can move from a platform to the
other through the ramps at the end of the platform.
- Installing sidewalk signs and offices (Provide large, high-contrast signs and maps and
Information on train line number, direction, and route in both visual and auditory formats).
- Installation of surveillance equipment such as security cameras, alert system at the main entrance
and on the lighting columns within the station.
- Provide danger signage, including platform edge “yellow line” (installing tactile yellow lines).
- Add signs on how to use fire extinguishers. Ensure emergency exits are clear and visible.
- Provide mobile ramps to facilitate getting on and off the train.
- Provide training to all staff working in the station, including staff hired by outsourced companies
(e.g., cleaning company) especially those in contact with passengers, on accessibility and on
gender-based violence to be able to provide support and assistance to those who need it all over
the station from entering the parking lot to riding the train. Additional training will also include
sorting at source, disposal of hazardous materials, energy efficiency, fire extinguishers usage.
- Led light bulbs will be used in the station to consider energy efficiency.
- Provide LED headlamp with station guard to guide passengers during the night and also in case of
power cuts.
- Window shading will be added to minimize temperature changes affected by the outside.
- Bins in the stations will be added to segregate waste at source: organic and non-organic.
As per the recommendation of the consultation activities, the following will be added:
- Provide adequate number of seating on the platform.
- Allocating bathrooms for people with disabilities.
- Provide wheelchairs and access of transportation between platforms.
Increasing the number of trains stopping at the station for students
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Figure 2 The station facade on the street and sidewalk, including construction of the ramp
Rehabilitation works at the station are expected to last about 12 months with about 8-10 local workers
per day. Given the scope of the work, no construction camp is expected. The station ’s land will be used
for storage of equipment and construction materials.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
2 Legal Framework
The project will comply with both Egyptian laws and the World Bank ESF. This section will list the
applicable national laws and ESF requirements. More details on the legal framework, which includes a gap
analysis, can be found in the ESA prepared for the project, as part of the environmental and social
Assessment, Chapter 3 – Legal Framework:
https://www.enr.gov.eg/Ar/ProjectDetails.aspx?ProjectID=2108
2.1 National requirements
Table below summarizes the national legal provisions applicable to the proposed project.
Case Relevant Law and legislation Articles applicable to the project
Articles 19, 20, 21, 23, and 33 regarding the
Pollution of
Law No. 4/1994 (Environmental Law) performance of environmental impact assessment
the
Amended by Law No. 9 of 2009 Articles 22 and 23 regarding the follow-up of the
environment
environmental register
Hazardous
Law No. 4/1994 (Environmental Law) Articles 29 and 30 regarding hazardous material
waste
Amended by Law No. 9 of 2009 and waste handling and management
management
Waste Articles 15, 16, 20, 31, 33, 34, 38 for municipal
Law 202 for 2020
management waste and articles 58, 60 & 61 for hazardous waste.
Law 38/1967
(Public
cleanliness law 38/1967 amended by law 31/1976 and its executive regulations
Cleanliness
Law)
Substances 34 to 39, 42, 43 and 47 bis of the project
site, emissions or leaks of air pollutants, use of
Law No. 4/1994 (Environmental Law)
Air pollution engines, dumping or burning of refuse, waste and
Amended by Law No. 9 of 2009
exhaust of drilling and construction works, noise
and internal air quality in order
Occupational Law No. 4/1994 (Environmental Law) Articles 42, 43, 44, 45, 46 on noise, indoor air
Health and Amended by Law No. 9 of 2009 quality, temperature and humidity, ventilation and
Safety smoking.
Law No. 137 of 1981 (Labor Law) amended by Decree 12 of 2003
Labor Law Labor Law and the Social Insurance and Pensions Law-Decree no. 168/2007 and its amendment
no.162/2019, which originally referred to article No.26 of Labor Law 12 of the year 2003 (minimum
age of employment is 18 years old)
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Case Relevant Law and legislation Articles applicable to the project
Presidential Decree No. 50 of 2014, its amendments in 2017; and recent amendment to law
Gender Based 141/2021 carried out in August 2021 amending some articles of the 58/1937 Penal Law, to increase
Violence the penalty for sexual harassment, including sexploitation.
(GBV) Article 306 (a, b) of the Penal low 2018 provides the punishment for harassment, whether verbal or
physical.
Law 4/1994 on Environmental Protection Paragraph 6.4.3.1
Public
Consultation EEAA guidelines related to the Public Paragraph 6.4.3.2
Consultation Paragraph 6.4.3.3 Paragraph 7
2.2 World Bank E&S requirements
The project will comply with the WB Environmental and Social Framework, Environmental and Social
Standards (ESSs) and guidelines. The standards help to ensure the environmental and social soundness
and sustainability of investment projects. They also support integration of environmental and social
aspects of projects into the decision-making process.
The World Bank (WB) has identified 10 environmental and social standards that should be considered in
its financed projects. These standards are:
• Environmental and Social Standard 1: Assessment and Management of Environmental and Social Risks
and Impacts
• Environmental and Social Standard 2: Labor and Working Conditions
• Environmental and Social Standard 3: Resource Efficiency and Pollution Prevention and Management
• Environmental and Social Standard 4: Community Health and Safety
• Environmental and Social Standard 5: Land Acquisition, Restrictions on Land Use and Involuntary
Resettlement
• Environmental and Social Standard 6: Biodiversity Conservation and Sustainable Management of
Living Natural Resources
• Environmental and Social Standard 7: Indigenous Peoples/Sub-Saharan African Historically
Underserved Traditional Local Communities
• Environmental and Social Standard 8: Cultural Heritage
• Environmental and Social Standard 9: Financial Intermediaries
• Environmental and Social Standard 10: Stakeholder Engagement and Information Disclosure
The standards applicable to the project include:
ESS 1: Assessment and Management of Environmental and Social Risks and Impacts
This ESS highlights the importance of managing environmental and social performance, including the ESIA
studies.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Project activities will impact environmental receptors including air quality, and noise levels. The project
activities will include generation and handling of waste. If not managed properly, activities will negatively
impact environmental receptors. ESS1 is relevant to this project due to the environmental and social risks
and impacts associated with the activities as detailed in the following sections.
ESS 2: Labor and Working Conditions
This ESS discusses the worker-management relationship. It aims to promote the fair treatment and equal
opportunities of workers without any discrimination in order to comply with the national employment
and labor laws to protect workers (including vulnerable categories such as children, workers engaged via
third party and workers in the supply chain) and to avoid the use of forced labor in order to promote safe
working conditions.
Project activities will involve employment of labor. The nature of activities will involve general
construction and associated health and safety risks and hazards. The project will involve typical
construction activities. ESS2 is relevant to this proposed project due to the need for workers and health
and safety impacts associated with the nature of project activities as well as the other risk related to the
hiring procedures and the labor working conditions which are all addressed under the developed LMP.
ESS 3: Resource Efficiency and Pollution Prevention and Management
This ESS aims to protect the human health and protect the environment by minimizing the pollution that
occurs from different project activities. This can be achieved by promoting the use of sustainable
resources of energy and water; and reducing the air pollutants and GHG emissions. ESS3 is relevant to this
project due to activities involving consumption of resources and generation of pollution during the
Construction activities as provided in the following sections.
ESS4: Community Health and Safety
This ESS aims at avoiding the negative impacts on health and safety of the affected communities
throughout the whole project cycle. This has to be done in accordance with relevant human rights
principles in order to avoid or minimize any harmful effects or risks that may occur affecting the affected
communities. ESS4 is relevant to this project due to possible risks and impacts on the community health
and safety from project activities as provided in the following sections.
ESS 10: Stakeholder Engagement and Information Disclosure
This ESS discusses the importance of open and transparent engagement between for the project
stakeholders as an essential element of good international practice. Effective engagement of stakeholders
can improve the environmental and social sustainability of projects, enhance project acceptance, and
make a significant contribution to successful project design and implementation. ESS10 is relevant to this
project due to the involvement of various stakeholders.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
3 Environmental and Social Baseline conditions.
This section portrays the existing situation from the perspective of the environment and the social
aspects. Details on the station depend on actual site visits that were conducted to assess the current
status of the existing Kafr Al- Dawar station where the upgrading works are to be conducted.
Environmental and
Social Baseline Description
Elements
In kilometer 181 on the Cairo/Alexandria line, in Beheira Governorate,
Egypt. Beheira governorate is situated in the West of Delta region and is
bordered in the North by the Mediterranean Sea, in the East by Rosetta
Project Location branch, by Alexandria and Matrouh in the West, and by Giza and
Menoufia in the South.
The station is surrounded with residential areas and commercial shops
from the all directions
Project North residential areas and Mohammedia Canal is 500
Surroundings meters away
East Level crossing before the station
West Railway track and car bridge
South Residential buildings, commercial shops and the
civil registry is 20 meters away
Station information Station specificities The station is the central station (serving one line
from Cairo to Alexandria).
Estimated Number Around 3000 passengers daily (As per the station
of passengers daily manager and field observations, the number of
males that use the station exceeds the number of
females in a ratio of 2:1)
Average Number 34 trips/ daily
of daily trips
Toilets There are separate toilets at station entrance: one
dedicated for females and 2 for males. The station
is very small, consisting of only one floor, and the
toilets are available on the station entrance
platform, which can be accessed by one of the
existing ramps.
Lighting The station is well-lit, yet there are some non-
Station data functioning light bulbs and areas where the lighting
can be increased. There are 10 columns on each
platform with LED lights; distance between each
column and the other is 20 meter.
Platform The station contains 4 platforms with sufficient and
reasonable space; each platform is enough for
about 65 rail passengers to wait for the train. Some
of the floor tiles are damaged.
14
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Environmental and
Social Baseline Description
Elements
Platforms for Ramps: deteriorated, inaccessible to wheelchairs
connecting modes Pedestrian bridges: inaccessible to people of
reduced mobility (persons with disabilities, pregnant
women, seniors)
Information There are some signs inside the station such as the
sharing/ Signages signs on the bathrooms and offices.
There is no information desk, but there is a
stationmaster's office, who also announces through
audio train arrivals and delays as well as appropriate
platforms for train embarkment. Moreover, there is
a ticket exchange window to inquire about any
information
Security and Safety There is a police office in the station. For
emergencies, there are currently 12 fire
extinguishers in the station, with a distance of 50
meters between each box and the other.
Currently, there is no emergency lighting in case of
energy cuts during the night to cover the 13 daily
night trips (back & return).
Cleanliness ENR has a contract with the Integrated Services
Company, which is responsible for the cleaning
work inside the station
Ticketing window There are 4 ticket windows at the station entrance,
with train timetables posted next to them. These
windows are low and easy to access by a person in
a wheelchair
Entrance/Exit of There are 3 entrances and exits to the station, but
the station and only 2 of them have ramps for access for people with
Parking space disabilities. There is an empty space of about 1,000
meters when entering from the main entrance to the
station, but it cannot be used as a parking space
because the entrance has stairs and is crowded from
the outside with markets and shops.
Therefore, station visitors use the rear entrance to
the station to park their cars next to the station
from the outside
Shops and/or There are 3 shops (kiosks) on the station platforms
cafeteria
Accessibility There are wheelchairs at the station to help
passengers get to the train, but those wheelchairs
cannot be used on the train, and they are not
always available or enough. In addition to the 3
15
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Environmental and
Social Baseline Description
Elements
ramps at the end of the platforms to help people
with disabilities access platforms.
Grievance The community people can submit their complaints
mechanism to 1) Kafr Al- Dawar station manager 2) the
Governmental Complaint Portal
http://www.shakwa.eg/ or 3) the hotline 15047
No complaint against gender-based violence has
been registered at the station, and there is no special
number for complaints of gender-based violence
currently at the station.
Environmental and Noise The source of noise in the station is mainly the
Social Baseline movement of the trains. The surrounding area is
mainly residential. The main source of air pollutants
is fugitive emissions form the vehicles and trains.
The Climate is semi-arid. The average annual rainfall
rate is low, averaging at about 99.6 mm per year. The
region is characterized by hot weather in summer
and medium in winter, where the highest average
daily temperature recorded in August is 35oC and the
Climate
lowest in January is 7oC. The annual average wind
speed is 4.2 knot/hr; therefore, the average wind
speed is considered a bit low which kind of leads to
the accumulation of air pollutants in the
governorate.
The ambient air quality is within normal range in the
Air quality area and the land use around the station is mainly
residential.
The works will be within the station premises. No
Land additional land for the work is needed to rehabilitate
the existing station
No protected areas or endangered species (there is
Biodiversity no critical or high biodiversity values that might be
affected) in the vicinity of the sites.
The sites adjacent areas do not include any historical
Culture heritage or cultural sites except one mosque inside station
which is not going to be impacted by the project.
There is an empty space of about 1,000 meters when
Traffic
entering from the main entrance to the station, but
management
it cannot be used as a parking space because the
16
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Environmental and
Social Baseline Description
Elements
entrance has stairs and is crowded from the outside
with markets and shops.
Therefore, station visitors use the rear entrance to
the station to park their cars next to the station from
the outside
Information signs installed inside the station,
determine alternative access methods in
emergencies cases.
Removal of waste is carried out periodically so that
the site is not filled with waste that doesn't cause
traffic disruption inside the station, wastes
Waste
segregate and temporarily store safely in the
management
allocated areas for waste storage on the station in
and are transported to the safe disposal locations via
equipped trucks
Mainly train passengers and station users/staff. The
nearest stations are the school, which is located 500
meters from the station, and the kiosks located
Receptors
inside the station. They will not be affected by the
rehabilitation of the station.
17
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
The below figures include pictures showing the current status of the station.
Figure 4: Gender segregated toilets to be rehabilitated by
Figure 3: Station building to be rehabilitated
allocating toilets for people with disabilities
Figure 5: Seats to be rehabilitated
Figure 6: Platforms to be rehabilitated by adding 2 new
umbrellas and raising the efficacy pedestrian bridge.
18
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
4 Environmental and Social Impacts Assessment:
Construction works will be localized, conducted over a short time period and consisting of small-scale
localized rehabilitation activities; the impacts are expected to be negative and of low to medium
significance over a short time period.
Identified Impacts during construction are provided in the below table noting that ESS1 and ESS10 are
the umbrella standards:
ESS Impact/Risk Definition
OHS Hazard due to general construction activities such as injuries,
OHS
electrocutions, falls, slips, working near live tracks, soil cave-ins
Labor and Workers may be expected to work overtime, may not be aware of their
working salaries/compensation, there may be discrimination between workers, lack
ESS2
conditions of insurance coverage of all types of workers,
Children below the age of 18 are pushed by their families to work in
Child labor construction activities due to the need for money, yet the labor law as
mentioned above prohibits it.
Emissions from machinery used for construction (e.g., CO, NOx and SO2)
from the exhausts of vehicles used to transport workers, materials, new
Air emissions tracks and other basic equipment.
Dust emissions are likely to occur during the construction phase as a result of
piling of construction materials.
Activities such as equipment mobilization, site preparation excavation will
Noise and
result in an increase of noise levels. The main receptors for noise and
vibration
vibration will be workers and nearby passengers.
Activities that involve fueling, lubricating or adding chemicals will not take
Soil and land place in the station, thus the station rehabilitation works will not affect the
use soil. The works will be within the station premises. No additional land for the
work is needed to rehabilitate the existing station
ESS3
Construction activities may potentially generate solid waste that consists of
municipal waste, construction waste and some hazardous waste from project
activities. Waste is expected to include the following categories:
Hazardous Wastes
• Empty containers, such as paints.
Waste • Waste electrical and electronic equipment (WEEE)
generation Non - hazardous solid waste
• Packaging materials
• scrap such as metal scrap, wood and empty containers
• Sewage from workers
Municipal waste
From workers activities at sites
It is expected that works will take place while the station is operating, the
Community station will not be closed completely, as the work is done gradually in
ESS4 health and accordance with safety procedures so as not to hinder the movement of
safety passengers. There is a risk that visitors will be exposed to falls, slips, and falling
objects as they pass near or through the parts of the station that are under
19
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
ESS Impact/Risk Definition
construction, especially for children and the elderly. Security working in the
station will notify passengers not to access rehabilitation area. As for the
kiosks located inside the station, they will be taken into account in accordance
with safety procedures during the process of replacing and renewing the
platforms, as mentioned previously.
Sexual
exploitation
and abuse /
There may be incidents of sexual harassment from project workers towards
sexual
female passengers. Moreover, cases of sexual exploitation of workers,
harassment
especially in case there are any female workers are also possible.
(SEA/SH)
Gender-based
violence (GBV)
The station's rehabilitation process is not expected to affect the movement
of trains because these works have nothing to do with the expansion of the
Disturbance to level crossings or the renewal of the tracks. As for the disturbance to
passengers passengers, it is expected that it will be minor, as work will be carried out
gradually inside the station, according to safety procedures, so as not to
hinder the movement of passengers.
Traffic related impacts due to large vehicles transporting equipment,
Traffic related installation, and construction materials may occur; yet trucks will have a
impacts dedicated entrance to offload and onload construction related resources,
without affecting the main entrance station.
No deep excavations will be carried out, so there is very limited possibility of
Cultural finding antiquities. Precautionary, If any archaeological remains are
ESS8
Heritage discovered during excavation, the contractor must follow the Chance Find
Procedures.
20
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improv
Safety for Egypt Project (RISE),
During operation, the station will involve the use of station assets by travelers and staff. Operation activities
will consist of use and maintenance such as cleaning of station assets including platform, ticketing booth,
toilets, surveillance equipment etc., consumption of resources such as water and electricity, monitoring of
crossings. Potential negative impacts during operation phase of station rehabilitation are presented in the
following table:
ESS Impact/Risk Definition
Hazards and risks of slips and trips due to poorly designed and unpaved
platforms, unsigned and warned illegal trespassing on tracks
Risk of inappropriate boarding and detraining causing slips and falls due to
Community
passengers attempting to board or detrain before the train has stopped
health and
safety Risks of operators’ confrontation with public in the event of vandalism,
ESS4 attacks, theft of assets including surveillance equipment, rails, safety signage
etc.
Risk of derailing and train speed monitoring is beyond project scope.
Potential for GBV due to crowding resulting from inefficient spatial design to
allow safe flow of users, poor installation of surveillance systems, lack of
SEA/SH, GBV
sufficient sheltering areas and lighting. There aren't any separate wagons for
women.
21
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
5 Environmental and Social Impact Analysis Plan and Mitigation Measures:
This section includes a detailed analysis of the proposed mitigation and monitoring measures for the identified environmental and social impacts.
Construction Environmental and Social Management and Monitoring plan:
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
OHS mitigation
measures
applicable for all
Ensure compliance
activities:
of all workers to Incorporating OHS requirements
- Prepare OHS Plan Health and Safety into contracts
including requirements
Emergency Number of incidents and OHS Included in
response plan in Monitoring the performance indicators the
place with details of works on daily basis contractor
the nearest hospital Availability of the correct type of cost
ENR GDE
or medical center, Contractor PPE and the adherence to proper (around
OHS All accidents and
responsibilities are use of PPE by all workers 5% of the
incidents are Bi - weekly
understood for all contract
reported to head
works, first aid Emergency plan banner in the mentioned
office within 24
boxes are available site photo in chapter
hours and
and a list of trained 1)
communicated to
first aiders is posted Training log
ENR and the WB
and known by all
workers First aid box found on site
Maintain log on
- Conduct
accidents
awareness sessions
and trainings before
the beginning of
22
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
work, including on
hazards associated
with the activity,
mitigation
measures, and
workers'
responsibility as
well as the
disciplinary action
against any
violation.
- Workers to sign
receiving and
understanding
those awareness
sessions and
training sessions
- Workers are given
free of charge the
necessary personal
protective
equipment (PPE)
and always wear it
- Periodic
inspection to
ensure that
mitigation
measures are
23
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
implemented and
stop any unsafe act
or unsafe situation
- Workers are
trained on stopping
unsafe works
- All construction
works are to be
conducted during
daylight and no
work is to be done
at night
- Providing
extinguishers on
work site.
- Store building
materials (such as
pipes, manhole
rings, and cement
bags) so that they
cannot topple or
roll over.
- Keep walkways
and stairways free
of tripping hazards
such as trailing
cables, building
24
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
materials, and
debris.
- Use of signs,
barriers (e.g. locks
on doors, use of
gates to inform
travelers
- Notify ENR in case
of any accidents
promptly
Working at height
and working near
live tracks:
- Issue of work
permits to ensure
Adherence of
carrying out the
contractor to permit
work safely and to
to work system for
ensure the required
activities as
OHS protection Number of permits issued for ENR GDE
identified by the risk
measures are in Contractor activities Bi-weekly
assessment and
place
ensuring all safety
- Issue special
measures for the
permit to work for
task is in place
scaffolds to ensure
it is safe to use.
- Use safe
scaffolding for
working at height
25
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
and ensure it is
according to safety
standards and
specifications.
- Erecting scaffolds
by competent
workers.
- Check the
scaffolding
specification before
using it and ensure
it is according to
international safety
standards.
- Daily check for
scaffolding before
starting the work at
heights to ensure
the working
platforms with
guard.
- Rails, fence, toe
boards are
according to safe
specifications
standard.
- Ensure the
scaffolding is
26
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
erected to fixed
buildings and on
safe ground.
- Using of scaffolds
sufficient large to
allow safe use and
movement and
ensure there is
sufficient bracing
into scaffolds.
- Tie the scaffolds
adequately to fixed
buildings
- Ensure scaffolds
and other
equipment is
earthed
- Check the
platforms big
enough to allow
safe use of
equipment and
materials, safe
passage, clean and
tidy.
- Determine the
allowed loads for
use on the
27
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
platforms to
prevent its collapse.
- Inspect the
scaffolds before
starting the work.
- Use safety
harnesses by
workers during
working at height.
- Ensure cautious
supervision of the
workers during
working at height.
- If needed,
coordinate with
ENR to
block/arrange train
traffic on lines
where works are
occurring (“green
zone working”),
giving the
contractor safe
time to conduct the
required works.
Labor and - Adherence to the Interviewing workers Workers’ grievance channels Included in
Contractor & ENR GDE
working labor management to ensure they are available the
Subcontractor Bi-weekly
conditions procedures aware of their rights contractor
28
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
- Be in line with the and that they are Number of awareness-raising cost
current market treated fairly activities conducted (around
rates paid for 1% of the
skilled, semi-skilled, Review the site Number of complaints received, contract)
or unskilled labor conditions during analyzed and responded to.
- Provide workers site visits
basic wages per
hour of overtime on
normal working
days and the day of
weekly rest, and
official holidays and
leave, in addition to
the entitlement to
standard wages for
such holidays
according to the
National Laws.
- Provide workers,
at least skilled ones
with a signed
contract defining
both workers and
contractors’
obligations
- Adopt a non-
discrimination in
job opportunities
29
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
during the
implementation to
ensure applying a
non-discriminatory
and inclusive
approach to
consider all
community groups
including women
- Provide the
worksite with GM
system for all
workers, including
providing the
complaints box and
the project board
with complaint
details. The
mechanism will also
allow for
anonymous
complaints to be
raised and
addressed.
- Insurance
coverage of all
workers hired by
30
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
contractors and
subcontractors
- Labor attendance
Log is available, and
all workers are
registered,
including their ID
number
- Provide regular
break to workers
and provision of
clean water to
workers
Through the
contract to be
prepared for
contractor,
subcontractors,
suppliers and Ensuring that
service provisions: children and minors
Contractor & A copy of IDs of laborers and labor ENR GDE
Child Labor - Ensure child labor are not employed No cost
Subcontractor registry. Bi-weekly
is not permitted; all directly or indirectly
workers are 18 on the project.
Years old and above
- Verifying age by
checking IDs and
other available
documents.
31
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
- Ensure a Labor
Log is available, and
all workers are
registered.
-Ensure adherence
to COVID-19
precautionary
measures by all
workers.
-Ensure face masks
are available and
used by all workers.
-Ensure awareness
Included in
sessions are Ensuring that
contractors
conducted on workers are ENR GDE
COVID-19 Contractor Number of workers wearing PPEs and ENR
COVID-19 with all protected against Bi-weekly
project
workers. COVID-19
budget
-Ensure availability
of hygiene kits,
soap, clear water,
and hygiene
etiquettes in the
worksite
-Ensure social
distancing is applied
in the worksite
32
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
-Ensure workers
wear masks as
needed.
-Material loads
must be suitably
secured during
transportation to
prevent the
scattering of soil,
sand, materials.
-Exposed soil and
material stockpiles
must be protected
Air pollution
against wind Site visits and visual Materials are covered and ENR GDE As part of
due to dust Contractor
erosion and the observations workers using PPEs Bi-weekly OHS cost
from activities
location of
stockpiles shall take
into consideration
the prevailing wind
direction.
- Maintain
machinery in good
working conditions
to minimize
emissions.
- Offer good
practice awareness
to workers to turn
33
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
off vehicles and
machinery when
not in use.
- Avoiding or
minimizing
movement through
processing material
in community areas
(like concrete
Visual observations
mixing).
- Machinery must
be maintained
Noise and regularly to avoid Site visits and visual ENR GDE As part of
Contractor
vibration exceeding noise observations Bi-weekly OHS cost
emission from
poorly maintained
machines.
-Place generators
away from sensitive
receptors, residents
or workers
accommodation
and resting area.
- Minimize waste Review waste
generation on site. receipts and Proper management of waste Around 4 %
Solid waste ENR GDE
- Municipal waste Contractor contracts with onsite, availability of receipts for of contract
Management Bi-weekly
must be collected authorized disposal of wastes cost
and transported to contractor.
34
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
local council
approved disposal Appropriate
sites. measures are in
- Waste containers place
must be located at
each worksite.
- Hazardous waste
should be
appropriately
labeled, stored for
safe transport to an
approved
treatment of
disposal facility
- Allocate and
prepare areas for
temporary storage
of scrap.
- Storage, transport
and handling of all
chemicals must be
conducted in
accordance with all
legislative
requirements,
through licensed
contractors and in
35
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
coordination with
the local authority.
- All hazardous
wastes must be
appropriately
stored in bounded
areas and should be
clearly identified as
“hazardous”.
- Transportation
and disposal of
hazardous wastes
should be done
through licensed
contractors and in
close coordination
with the relevant
local authority and
in compliance with
the legal
requirements and
instructions of the
ministry of science
and technology
previously.
- Material Safety
Data Sheets (MSDS)
for hazardous
36
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
materials must be
available on-site
during construction
and made available
and explained to
workers.
- The sewage and
grey water of the
temporary latrines
and wash hand
basins will be
emptied by
certified
contractors and
disposed
appropriately.
- Ensure good
housekeeping
practices
- Maintain records
on waste types and
quantities
- Observe any
waste accumulation
in unapproved
locations
- Waste
management
37
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
contracts with
authorized
contractors
- Waste delivery
receipts from local
authorities.
- Information
related to
community health
and safety to be
shared regularly
and systematically
- Number of
with travelers
complaints received
- Fire extinguishers Contractor &
with relation to
will be ready close Subcontractor
community health
Community to contractors area As part of
and safety issues ENR GDE
health and of works. Proper management of the site contract
- Issues raised during Bi-weekly
safety - Additional cost
community
emergency exits
consultation
signs will be added
activities
- Securely surround
the works with
barricades with
clear signs.
- Prevent any
unauthorized
access to the site
38
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
- Ensure good
housekeeping in
the station
- Implement a well
communicated and
accessible
grievance
mechanism for
community
members to
address any
complaints
- Ensure that
drivers among
other personnel
involved in
transportation
construction
material receive
trainings, sign a
code of conduct to
avoid, minimize
road accident
during the
transportation of
construction
material
39
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
- Mandatory
training to all types
of workers hired by
contractor and
subcontractor prior
to starting works
for the workforce
about refraining
from misbehavior
conduct toward
local community Percentage of workers that have
members, Ensure to prevent attended the code of conduct
Contractor &
specifically women misconducts, training and number of GBV As part of
SEA/SH, GBV Subcontractor ENR GDE
and persons with including prevention training delivered. contract
in coordination Bi-weekly
disabilities or any of sexual harassment Number of workers who have cost
with ENR GDE
other vulnerable and GBV. signed the code of conduct
groups. Repeat Number of complaints received
training monthly.
- Informing workers
about national laws
that make sexual
harassment and
gender-based
violence a
punishable offense
which is
prosecuted.
40
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
- Raise awareness
on the GRM system
and how it can be
used to report any
GBV cases
- Contactor and his
workers to sign the
Code of Conduct
before starting
working is provided
in annex 4
- There is published
code of conduct on
the site is provided
in annex 5
- Develop a Safe Hard barricades and watchers are
path for station Knowledge of the onsite
users during local communities
rehabilitation that and workers about Signboards in place
avoid all the project details,
Disturbance construction areas. Contractor and timeframe of works, Grievance channels available ENR GDE
No cost
to passengers - Hard barricading ENR GDE train delays, GM, … Weekly
of construction site Number of awareness-raising
and watchers to Ensure that the GRM activities conducted
prevent is effective and well
unauthorized communicated Number of complaints received,
access to the sites analyzed and responded to.
41
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
- Information
sharing about the
project details,
timeframe of
disturbance and
alternative routes
- Information
sharing about train
delays when buying
tickets and on the
website
- Grievance
mechanism (GM)
information to be
shared
- Use platform of
ENR for information
sharing and
coordinate with
local government
units to share
through them the
above-mentioned
details
Ensure speed limits
- Impose speed
Traffic related and warning signs Road signs and lighting are ENR GDE
limit of vehicles, Contractor No cost
impacts and proper lighting installed. Bi-weekly
and provision of
are installed
42
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Identified Mitigation Responsibility Monitoring Monitoring Indicators Responsibility Estimated
Impact Measure Activities /Frequency Cost
adequate lighting
and warning signs
- Plan works outside
of rush hours to
minimize exposure
to community
• Such chance-finds
needs special care
in handling so as to
keep their condition
that will support
the cultural value it
represents.
Chance • In the event of
finding finding of such Contractor ENR GDE
antiquities objects, /subcontractors Visual inspection Discovery of remains or objects During excavation No Cost
during construction work and ENR works
excavation should stop at the
respective area of
the site and the
Ministry of Tourism
and Antiquities
should be informed
so as to adequately
handle this object.
43
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
Operation Environmental and Social Management and Monitoring plan:
identified Mitigation Measure Responsibility Monitoring Monitoring Indicators Responsibility Total
Impact Activities /Frequency estimated
Cost
Community - Frequent boarding and Station Site inspection Site Visual inspection ENR GDE 60,000
health and detraining announcements manager Bi-weekly
safety about appropriate waiting Interview with
for train to stop. community
- Frequent announcements members
about the danger of the gap
between the platform and
the train and the need to
stand back behind the
yellow line.
- Installation of large, high-
contrast maps and signs;
- Information shared on
screens in the station must
be more visible and audible
to benefit blind people;
- Available personnel to
provide support to persons
with disabilities (especially
those who are blind) and
trained so that their voices
can be distinguished.
- Fire extinguishers will be ready to
use
44
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
identified Mitigation Measure Responsibility Monitoring Monitoring Indicators Responsibility Total
Impact Activities /Frequency estimated
Cost
- Additional emergency exits signs
will be added
- update the station emergency plan
in accordance with the
rehabilitation
- Inform the public about GM Station Complaints log ENR GDE No cost
contact information and method of manager Monthly
submitting complaints. Complaint boxes List of awareness
- Details of complaints received activities applied
should be incorporated into the Signboards in the
audits as part of the monitoring site Number of complaints
process. received, analyzed and
- Respond to and settle the responded to.
complaint quickly and accordingly. -
Inform locals of maintenance Documentation through
periods to avoid complaints GM log
- Details of incidents involving
passengers slipping or falling from
the platform or being hit by trains
to be given to the VP Safety ENR
with investigation as to cause
- The Station Master/senior ENR
person or their delegate shall be
first responder to an emergency or
disaster and have the authority to
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al- Dawar station for Railway Improvement and
Safety for Egypt Project (RISE),
identified Mitigation Measure Responsibility Monitoring Monitoring Indicators Responsibility Total
Impact Activities /Frequency estimated
Cost
manage the site and will contact the
relevant authorities such as police
and fire authorities whereupon they
will hand over management of the
site to those authorities.
SEA/SH, Work is underway 1) to establish Station Complaints log ENR GDE No cost
GBV links with the complaint’s office of manager Number of complaints Bi-weekly
the National Council for Women to Signboards in the received, analyzed and
obtain support in dealing with site responded to.
complaints related to sexual
exploitation, Abuse and sexual Documentation through
harassment (SEA/SH), and 2) to GM log
provide more awareness materials
to be disseminated in the main
stations through training and
capacity building.
Mandatory training to all types of
workers hired by contractor and
subcontractor prior to starting
works for the workforce about
refraining from misbehavior
conduct toward local community
members, specifically women and
persons with disabilities or any
other vulnerable groups. Repeat
training monthly.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
6 Stakeholder Engagement Activities
6.1 Consultation Methodology
The Environmental and Social team of the ENR visited the Kafr Al- Dawar station on January 14, 2024, in
the presence of both the electrical and signaling engineers of the station, the station manager, and the
electrical and cleaning technician.
The objective of this visit was to assess the socio-economic baseline of the station, assess the
environmental and social impacts of activities and works related to the rehabilitation of the station (during
the design and planning, construction and operation phases) and propose mitigation measures to mitigate
the impacts and risks associated with the project.
Interviews and Focus Group Discussions (FGDs) were conducted with Railway workers, Railway users
(both males and females as well as 3 persons with disabilities), shop owners in the station and community
members from the surrounding area of the station to have their views and concerns of potential impacts
during implementation. Finally, satisfaction questionnaires to gather opinions and satisfaction of rails
users of the Kafr Al- Dawar station were filled out for a number of interviewees, 12 women and 18 men
(templates of those filled surveys are provided in annex 1).
The aim of the consultation activities was to receive feedback from railway users about the project as
well as concerns, requirements, and recommendations.
Table: Summary of the consultation activities that were conducted in project area
Number
Stakeholders Method
Males Females
Railway users 16 10 FGDs/ Interviews
Railway workers 15 2 FGDs/ Interviews
Community members 8 5 FGDs/ Interviews
Shop owners in the station 5 3 Interviews
Total 44 20
Specific focus on Persons with Disabilities:
ENR contacted and consulted with the National Council for Persons with Disabilities (NCPwD), during May
20, 2024 to specifically get better understanding and suggestions and on the needs of persons with
disabilities inside the stations, in addition to finding solutions for the ways they move between platforms
that must be taken into account during the design. The following are the main suggestions coming out of
this consultation:
1. Physical accessibility
- Providing safe access paths and wheelchair ramps
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
- Low-level platform with ramp access for trains
- Lifts and cranes to facilitate ascent and descent
2. Facilities and services
- Moving platforms and Lifts to facilitate transportation
- Reserved seats and wheelchair spaces on trains
- Toilets and bathrooms equipped for Persons with disabilities
- Clear information signs in large letters and Braille
3. Human assistance
- Providing trained staff to assist Persons with disabilities
- Providing guided interpretation services for the hearing impaired
4. Assistive technology
- Speaking and visual guidance devices for the blind and visually impaired
- Audio and visual alert systems for the deaf and hearing impaired
5. Training and awareness
- Training staff to deal with the needs of Persons with disabilities
- Awareness campaigns to guarantee respect for the rights of Persons with disabilities
6.2 Consultation findings
The following table presents all stakeholder engagement activities conducted by the GDE specialists and
the key outcomes obtained.
Stakeholder Key Outcomes
Railway users Both male and female, have made it clear that the train is a
major mode of transportation for them. Despite the
difficulties they, sometimes, face due to train delays, it is
considered the most suitable means of transportation for
them, for the following reasons:
- The cost of a train ticket is low, suitable for a large number
of individuals; school and university students and the
elderly
- Many girls explained that the train is a safe means of
transportation for them, as they can sit on the train without
being harassed, as it happens in a microbus or a bus.
- Some indicated that the train is suitable as a family
transport, given the average cost of transportation for the
whole family,
In consultation with railway users, we were informed that
they want the same services that were previously added at
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Stakeholder Key Outcomes
Abu Hommos during the rehabilitation period, the most
important of which are:
- Provide adequate number of seating on the
platform.
- Allocating bathrooms for people with disabilities.
- Provide wheelchairs and access of transportation
between platforms.
In addition to a suggestion from some students, which is to
increase the number of trains that stop at the station
(These findings have already been incorporated into the
planned design)
Persons with disabilities. During interviews with the 3 persons with disabilities, they
indicated that they would like to add a ramp at the main
entrance to the station and ensure that there are always
wheelchairs in the station for ease of movement.
In addition to providing ways for them to move between
the station platforms, due to the presence of a pedestrian
bridge, and therefore they cannot move between the
platforms. (These findings have already been incorporated
into the planned design)
Railway Workers None of the station workers showed any problems or
reported incidents of harassment, and they confirmed that
the station is a quiet and clean area, as the station is
contracted by the Integrated Services Company. Regarding
the station, they acknowledged that the lighting is
somewhat good, as there are 10 lighting columns on each
platform, the distance between each column and the other
is 20 m. Rehabilitation works will include to repair damaged
ones and to add additional columns at the entrance of the
station. For emergencies, there are currently 12 fireboxes
in the station; the distance between each box is 50 meters.
National Council for Persons To ensure the accessibility, mobility and comfort of persons
with Disabilities with disabilities inside railway stations, NCPwD suggested
the following:
1. Physical accessibility
- Providing safe access paths and wheelchair ramps
- Low-level platform with ramp access for trains
- Lifts and cranes to facilitate ascent and descent
2. Facilities and services
- Moving platforms and Lifts to facilitate
transportation
- Reserved seats and wheelchair spaces on trains
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Stakeholder Key Outcomes
- Toilets and bathrooms equipped for Persons with
disabilities
- Clear information signs in large letters and Braille
3. Human assistance
- Providing trained staff to assist Persons with
disabilities
- Providing guided interpretation services for the
hearing impaired
4. Assistive technology
- Speaking and visual guidance devices for the blind
and visually impaired
- Audio and visual alert systems for the deaf and
hearing impaired
5. Training and awareness
- Training staff to deal with the needs of Persons with
disabilities
- Awareness campaigns to guarantee respect for the
rights of Persons with disabilities
ENR consulted with some railway users to inform them of the results of the consultations that had been
carried out before and to add any new suggestions they had, if any, to be taken into consideration before
adopting the design, but it turned out that there were no new proposals other than those mentioned
before.
Following the above consultation findings, ENR will reach out to these NGOs during the station
rehabilitation to request their support in training station staff.
6.3 Satisfaction survey
30 Questionnaires with 18 males and 12 females from different age groups (from 14 – 59, with average
age 28). Customer service representatives filled the surveys on behalf of respondents to gather the
opinions and satisfaction of the users of the Kafr Al- Dawar station and measuring the extent of their
perceptions of improving the quality of the station. The survey used a 5-point Likert scale, most
participants responded that they were either satisfied or dissatisfied, so this is how the results were
reflected.
Findings of the surveys are as per the below:
Service Satisfaction Dissatisfaction Suggestions
Entrance and Exit of the Station 25 5 - Repairing entrance and exit
(accessibility, visibility, crowded, stairs.
lighting, etc.)
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Service Satisfaction Dissatisfaction Suggestions
- Adding a ramp at the main
entrance to the station
Signage in the stations (e.g., 28 2 Upgrade available signs to be
indicating entry, exit, W.C., help, large and high contrast
restricted areas…) (visibility,
location/easy to find, etc.)
Information Desk (visibility, quality 26 4 Providing the station with an
of service, accessibility, information desk in addition to
location/easy to find, format in the office of the station
which information is made available) master’s office
Ticketing windows (visibility, 30 - -------
accessibility, space, quality of
service, timeliness, cost, etc.) for
people with disabilities, women-
only, seniors
Toilet Facilities (availability, 10 20 Rehabilitating toilets and
accessibility, cleanliness, lighting, allocating two of them (one for
safety) (for women, for people with males and one for females) for
disabilities) people with disabilities
Waiting Areas (accessibility, 30 ----
cleanliness, lighting, space) (for
women, seniors, people with
disabilities)
Train Platforms (accessibility, safety, 25 5 Raising the efficacy of the
cleanliness, lighting, signage, space) platforms )by adding
umbrellas/covered areas-
lighting).
Platforms for Connecting Modes 27 3 Building new ramp at the main
(accessibility, safety, cleanliness, entrance to the station, in
signage, lighting, space) addition to Raising the efficacy
of available ramps and
pedestrian bridge.
Lighting of the station 30 - ----
Cafeteria 30 - ----
Shops 30 - ----
Cleanliness of stations 30 - ----
Communication with passengers 30 - ----
Customer service office 28 2 Providing a special office for
customer service, in addition
to the hotline number 15047
and the station manager
number
Safety in the station 30 - ------
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Figure 8: Photos of some meetings with the project stakeholders
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
7 Grievance Mechanism
This section summarizes the ways of handling Complaints and the process of Complaint recording and
solving.
7.1 Grievance Channels
The contractor is responsible for receiving, following up and resolving complaints, and ENR is responsible
for monitoring. GDE will have the responsibility to follow up bi-weekly with the central level to be able to
follow up and handle complaints received through the below channels, as they are under responsibility of
Complaints and Customer Service Directorate:
• Complaint boxes in all railway stations;
• An email address linked to the ENR website (support@enr.gov.eg);
• A landline disclosed on the ENR website (+2 02 25748279);
• A digital complaint form linked to the website of the Ministry of Transport;
• Two telephone lines (01274422925 - 0225753555);
• A hotline (15047);
• Station manager (01203105900), and
• Site engineer (when it is specified).
The current practice is that the station manager is responsible for receiving complaints, most of which
are resolved verbally due to the station's smallness. However, as part of the project grievances will be
documented through the grievance form (Annex 2), and for reporting purposes will be registered in the
grievance log (Annex 3) to ensure documentation and follow-up. The grievance log will be shared with
ENR GDE on a bi-weekly basis.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Figure 9: Example of Banner found in project sites
Grievance Cycle
As part of the RISE implementation, project- level grievances will follow the following cycle. Complainants
have the full right to submit their grievance to any of the project-level as well as institutional level
channels.
7.2 Grievances’ Tiers Composition
Various tiers of grievances will be adopted by the project. The complainant can target his/her complaint
to one or more tiers at the same time. Following are the proposed tiers of grievances:
• Tier 1: Local level: Contractor and/or site engineer during construction and station Manager during
operation
• Tier 2: The Social Specialist of the PMU at Headquarters in Cairo
• Tier 3: Through the Ministry of Transport website
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
All complaints are anticipated to be solved on the site level; however, for those who want to escalate their
complaint to a higher level, will also be able to do so as indicated above. Moreover, complainants will also
be able to resort to the court, if they desire.
One of the project’s functions is to provide aggrieved people with an avenue for amicable settlement
without necessarily having to pursue a court case. The aggrieved person has to receive the response to
his/her complaint within 10 days.
If the grievance mechanism was not properly re-solved, the aggrieved persons are entitled to raise their
complaint to higher level.
7.3 Response to Grievances
Complaints will be acknowledge receipt within 2 calendar days and responded to complaints, within a
maximum of 10 working days. This is also applicable for cases that do not need any corrective action. For
complaints that will be resolved in a longer period due to their complexity, the following steps will be
considered:
- The aggrieved person has to be informed of the proposed corrective measure within a maximum
of 10 days.
- Implementations of the corrective measure and its follow up have to be communicated to the
complainant and recorded in the grievance register.
Response will be made either verbally or in writing, in accordance with the preferred method of
communication specified by the complainant.
7.2.3 Registration of Complaints
The project management will keep a grievance log and grievances and communications received by the
PMU Social Specialist will be registered and appropriate documentation of the process will be kept. Proper
administration and internal records of stakeholder complaints and communications are essential for
transparency and quality of ENR responsiveness and reporting to stakeholders on the resolution of
grievances. Comments will be reviewed and taken into account in the project preparation.
Report on grievance management will be included as part of the quarter project progress reports and
annual grievance management reports will also be prepared.
7.2.4 Confidentiality
Individuals who submit their comments or grievances have the right to request anonymity, although this
may render the Social Specialist unable to provide feedback on how the grievance is to be addressed.
Confidentiality should be declared during the process of disseminating GM information. The aggrieved
person can stay anonymous but still reachable by phone number or any channel of communication
preferred.
7.2.5 Management of GM
During construction and operation phases, grievances in relation to construction activities will be
managed by the GDE social officer and the construction contractor(s).
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
7.2.6 Monitoring of Grievances
All grievances activities should be monitored by the GDE in ENR in order to verify the process. Monitoring
will be carried out for the following indicators:
1. Number of monthly received grievances (disaggregated by channel, gender, age);
2. Number of grievances resolved;
3. Number of unresolved complaints;
4. Timeframe for resolving complaints;
5. Number and type of dissemination activities implemented;
6. Number of complainants responded in a satisfactory manner;
7. Timeframe for responding to complaints;
8. Dissemination activities implemented;
9. Level of satisfaction with solutions;
10. Documentation efficiency.
Quarterly Grievance Monitoring Report should be developed to keep track of all grievances submitted.
The quarterly reports should include an analysis for the above-mentioned indicators.
7.2.7 Disclosure of grievances
Grievance channels will be disclosed in the stations at the ticketing window, entrance/exit, information
desk and as part of the contractor signages.
GBV Grievance mechanism
The ENR, in cooperation with the EBRD and National Council for Women, launched the (Railway Safety
)السكة امانcampaign on December 1, 2020, which is a campaign to develop awareness against harassment
and encourage individuals who use railway services to submit their complaints through the ENR's hotline
(15047).
Submitted complaints are recorded 1) through customer services who will register the details in a form
that was specially prepared for the campaign, and 2) a form designed for complainants to register the
details themselves.
A limited number of employees work in the ENR customer service (four female employees work from 8
am until 3pm, and then only one employee work from 3pm until 8 am the next morning). In addition,
transportation inspectors are present in trains and station entrances to respond to passenger’s
complaints. ENR officials also explained that the devices customer service use to receive complaints only
enable them to receive one call at a time. This enables them to track all complaints to resolve the
complaint or take the necessary measures in a timely manner.
The role of the customer service staff is limited to: a) Receive contact b) Record the complaint in Form c)
Direct the complainant to another party represented by the station or police overseer available in the
stations or the train to take the necessary measures and deal with the complaint.
Work is underway to build on the established links with the complaint’s office of the National Council for
Women (NCW) to obtain support in dealing with complaints related to sexual exploitation, Abuse and
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
sexual harassment (SEA/SH). Moreover, the links with NCW with support in awareness materials to be
disseminated in the main stations as well as training and capacity building.
As for the type of complaints related to gender, coordination and communication is made with the
Environment Department and the main customer service at Misr Station, who have received awareness
training about dealing with complaints related to sexual exploitation, Abuse and sexual harassment
(SEA/SH),
This mechanism is activated, but it did not receive any complaints regarding this type. It is proposed that
the complaints number of the National Center for Women be used in workplaces.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Annex 1: Templates satisfaction surveys conducted with some users of the Kafr
Al- Dawar station
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
59
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
60
Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Annex 2 – GM Form
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Annex 3 – grievance log
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
Annex 4 – Signed code of conduct form for workers
CODE OF CONDUCT FOR ENR PERSONNEL
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
We are the ENR, We have signed a contract with [enter name of Employer] for [enter description of the
Facilities]. The Plant for the Facilities will be installed at [enter the Site]. the contract requires from all
parties to implement measures to address environmental and social risks, related to the Installation
Services i.e. services ancillary to the supply of the Plant for the Facilities, such as inland transportation,
site preparation works/ associated civil works, installation, testing, precommissioning, commissioning,
operations and maintenance etc. as the case may require.our contracts require all parties to implement
measures to address environmental and social risks, related to the Services, including the risks of sexual
exploitation, sexual abuse and sexual harassment.
This Code of Conduct is part of our measures to deal with environmental and social risks related to the
Installation Services.
Our workplace is an environment where unsafe, offensive, abusive or violent behavior will not be
tolerated and where all persons should feel comfortable raising issues or concerns without fear of
retaliation.
REQUIRED CONDUCT
ENR’s Personnel shall:
1. Carry out his/her duties competently and diligently.
2. Comply with this Code of Conduct and all applicable laws, regulations and other requirements,
including requirements to protect the health, safety and well-being of other ENR’s and any other
person.
3. Maintain a safe working environment including by:
a. Ensuring that workplaces, machinery, equipment and processes under each person’s control
are safe and without risk to health.
b. Wearing required personal protective equipment.
c. Using appropriate measures relating to chemical, physical and biological substances and
agents. and
d. Following applicable emergency operating procedures.
4. Report work situations that he/she believes are not safe or healthy and remove himself/herself from
a work situation which he/she reasonably believes presents an imminent and serious danger to
his/her life or health.
5. Treat other people with respect, and not discriminate against specific groups such as women, people
with disabilities, migrant workers or children.
6. Not engage in any form of sexual harassment including unwelcome sexual advances, requests for
sexual favours, and other verbal or physical conduct of a sexual nature with other ENR’s.
7. Not engage in Sexual Exploitation, which means any actual or attempted abuse of position of
vulnerability, differential power or trust, for sexual purposes, including, but not limited to, profiting
monetarily, socially or politically from the sexual exploitation of another.
8. Not engage in in Sexual Abuse, which means the actual or threatened physical intrusion of a sexual
nature, whether by force or under unequal or coercive conditions.
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
9. Not engage in any form of sexual activity with individuals under the age of 18, except in case of
pre-existing marriage.
10. Complete relevant training courses that will be provided related to the environmental and social
aspects of the Contract, including on health and safety matters, and Sexual Exploitation and Abuse,
and Sexual Harassment (SH).
11. Report violations of this Code of Conduct. and
12. Not retaliate against any person who reports violations of this Code of Conduct, whether to us or
the Employer, or who makes use of the grievance mechanism for ENR’s Personnel or the project’s
Grievance Redress Mechanism.
RAISING CONCERNS
If any person observes behavior that he/she believes may represent a violation of this Code of Conduct, or
that otherwise concerns him/her, he/she should raise the issue promptly. This can be done in either of the
following ways:
1. Contact [enter name of the ENR’s Social Expert with relevant experience in handling sexual
exploitation, sexual abuse and sexual harassment cases, or if such person is not required under the
Contract, another individual designated by the ENR to handle these matters] in writing at this address
[ ] or by telephone at [ ] or in person at [ ]. or
2. Call [ ] to reach the ENR’s hotline (if any) and leave a message.
The person’s identity will be kept confidential, unless reporting of allegations is mandated by the
country law. Anonymous complaints or allegations may also be submitted and will be given all
due and appropriate consideration. We take seriously all reports of possible misconduct and will
investigate and take appropriate action. We will provide warm referrals to service providers that
may help support the person who experienced the alleged incident, as appropriate.
There will be no retaliation against any person who raises a concern in good faith about any behavior
prohibited by this Code of Conduct. Such retaliation would be a violation of this Code of Conduct.
CONSEQUENCES OF VIOLATING THE CODE OF CONDUCT
FOR ENR’s PERSONNEL:
I have received a copy of this Code of Conduct written in a language that I comprehend. I understand that
if I have any questions about this Code of Conduct, I can contact [enter name of ENR’s contact person(s)
with relevant experience] requesting an explanation.
Name of ENR’s Personnel: [insert name] Signature:
__________________________________________________________
Date: (day month year): _______________________________________________
Countersignature of authorized representative of the ENR:
Signature: ________________________________________________________
Date: (day month year): ______________________________________________
ATTACHMENT 1: Behaviors constituting SEA and behaviors constituting SH
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
Dawar station for Railway Improvement and Safety for Egypt Project (RISE)
ATTACHMENT 1 TO THE CODE OF CONDUCT FORM
BEHAVIORS CONSTITUTING SEXUAL EXPLOITATION AND ABUSE (SEA) AND
BEHAVIORS CONSTITUTING SEXUAL HARASSMENT (SH)
The following non-exhaustive list is intended to illustrate types of prohibited behaviors.
(1) Examples of sexual exploitation and abuse include, but are not limited to:
• ENR’s Personnel tells a member of the community that he/she can get them jobs related to the
work site (e.g. cooking and cleaning) in exchange for sex.
• ENR’s Personnel that is connecting electricity input to households says that he can connect
women headed households to the grid in exchange for sex.
• ENR’s Personnel rapes, or otherwise sexually assaults a member of the community.
• ENR’s Personnel denies a person access to the Site unless he/she performs a sexual favor.
• ENR’s Personnel tells a person applying for employment under the Contract that he/she will only
hire him/her if he/she has sex with him/her.
(2) Examples of sexual harassment in a work context
• ENR’s Personnel comment on the appearance of another Personnel (either positive or negative)
and sexual desirability.
• When a ENR’s Personnel complains about comments made by another ENR’s Personnel on
his/her appearance, the other ENR’s Personnel comment that he/she is “asking for it” because of
how he/she dresses.
• Unwelcome touching of a ENR’s Personnel or Employer’s Personnel by another ENR’s
Personnel.
ENR’s Personnel tells another ENR’s Personnel that he/she will get him/her a salary raise, or promotion if
he/she sends him/her naked photographs of himself/herself.
Annex 4 – Code of Conduct form published on the site
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Egypt National Railways | General Department of Environment
Environmental and Social Management Plan (ESMP) of Rehabilitation of Kafr Al-
)Dawar station for Railway Improvement and Safety for Egypt Project (RISE
أ -جعل االهتمام بالعمالء (األفراد والجماعات والمجتمعات) مسئولية رئيسية.
ب -احترام العادات والتقاليد في المجتمع.
ت -عدم إشغال األرصفة العامة أو الشوارع والعمل داخل الحدود المسموح بها فقط .
ث -االمتنـــاع عـــن جميـــع أشـــكال التحـــرش ،بمـــا فيهـــا االنتهـــاك اللفظـــي أو
غيـــر اللفظـــي أو المكتـــوب أو البدني.
ج -الحفاظ علي مكان عمل خال من العنف و المضايقات.
ح -الحفاظ علي مكان عمل خال من المخدرات والكحوليات.
خ -الحفاظ علي ترك مكان العمل خال من اي اثار تضايق سكان المنطقة والمارة.
د -تجنب األصوات المرتفعه حتي ال تزعج سكان المنطقة والمارة.
ذ -الحفاظ على بيئة مهنية يسودها مناخ من اللياقة واالحترام المتبادل.
ر -عدم الكتابة أو القيام برسوم علي جدران وحوائط المباني.
ز -عدم لصق اي منشورات علي جدران وحوائط المباني.
س -الحرص علي استعمال سالت القمامة.
❖ االلتزام بالقواعد السلوكية يضمن بيئة عمل مرضية للمشروع والمجتمعات
المحيطة.
❖ عدم اإللتزام بالقواعد السابق ذكرها يعرض المخالف للمساءلة اإلدارية.
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Egypt National Railways | General Department of Environment