Assessment Tool for IC #UNKNOWN! Description Disclaimer # Official Use Only Contents # Official Use Only Key Terms Acronyms and Abbreviations # Official Use Only Assessment Tool for ICT-Driven Reforms in Family Justice: Indicator World Justice Project, April 2025 #UNKNOWN! This Indicator Interface is part of the Assessment Tool for ICT-Driven Reforms in Family Justice , developed by the the Korea-World Bank Partnership Facility. This Indicator Interface presents all of the Assessment Tool's indicators scoring guidelines, suggested sources of information, notes on the adaptability to other types of justice services and for implementing a justice technology. This Indicator Interface is complemented by the Guidelines for Selecting ICT-Driven LIA Solutions for Family Justic selection and implementation of one (or multiple) options from the Menu of Justice Technologies. The Assessment Tool for ICT-Driven Reforms in Family Justice (Version 1.0) has been produced by the World Just World Bank Partnership Facility. The Tool is intended to evaluate the environmental and institutional factors that ma the priority areas of reform that may improve the enabling environment for people-centered justice technology. The Communication Technology (ICT)-Based Solutions in Family Justice addressing critical barriers to solving legal pro decision makers about the specific justice technology solutions that may be more suitable for their contexts. In an effort to ensure that the Tool is adequately focused and actionable, it has been developed through a multi-sta 1.0 is being published as a living document with the goal of generating discussion and gathering feedback. We are functionality, clarity, and usability. Feedback can be provided in one of two ways: -Feedback Form: individuals can provide feedback through this form: https://forms.gle/PwREGFUzdwKDUqtN7. R -Email: Written feedback can be provided by emailing Daniela Barba, Director, Access to Justice Research (dbarba The period of review for Version 1.0 will last until END DATE. At this point, the researchers will review and synthesi In line with the feedback process described here, the Tool is subject to further review and revision. # Official Use Only This tab ("Read Me") explains the function and intention of this document, and it's relationship to the overall Assess Laws; Pillar 3: Capacity; Pillar 4: Landscape) that lays out the pillar's dimensions, sub-dimensions, and indicators. T the dimension and pillar levels. The final tab, "Overall Score", provides the user with a single dashboard presenting For further detail on what each pillar, dimension, and sub-dimension consist of, refer to the Conceptual and Evaluat The four pillar-specific tabs are structured the same way, containing the following columns: Column I: Dimension Column II: Sub-Dimension Column III: Indicator Column IV: Scoring System - all indicators are designed to range from 0 to 1; however, some are continuous indica Column V: Score - informed by the scoring system in Column F, this column is where the user of the tool will record pillar-levels scores. Column VI: Source - users of the tool can assess their performance on each indicator based on various types of inf Column VII: Adaptable (legal problems) - while this iteration of the Tool is oriented towards the use of justice techno indicators can be adapted to other types of justiciable problems beyond those related to family matters. Column VIII: Adaptable (justice services) - building off of Column H, this column notes if the indicators can be adap Column IX: Make or Break for the use of justice technology - there are a few indicators for which a low score elimin few, these indicators should be carefully considered. Column X: Notes - additional notes (e.g., clarifications, terminology definitions) are included for some indicators wh Column XI:Values for Non-Scored Indicators - there are some indicators that do not contribute to the score but inste groups in vulnerability, and the degree to which they disproportionately experience barriers. This column is where th Column XI from Column V where applicable. This column only applies to Pillar 1: Demand & Adoption. # Official Use Only There are some key terms leveraged throughout this Indicator Interface that are defined within the sheets for a spe defined here: People-Centered Justice (PCJ): People-centered justice (PCJ) seeks to close the justice gap by ensuring that jus considering primarily the institutional needs of conventional justice providers. At the same time, PCJ is consistent w accessible and effective justice, public safety, and accountability. For more information on people-centered justice, Target Population: The target population refers to those facing barriers to justice. The target population consists o deploying the justice technology. User of the Tool ("the user"): There are two kinds of users being considered in this document: implementing orga coordinate and institutionalize local solutions and improve the conditions for justice digitalization. Implementers are are organizations or groups of organizations that may impact the broader institutional and political environment sup of justice technology solutions. Legal Information and Advice (LIA): Legal or justice information involves the direct communication or provision of goal of supporting people in resolving those issues. This may include sharing both general and specific insights abo problems, be it independently, within the justice system broadly defined—including through formal legal procedures through informal, alternative, or community justice, or by utilizing other social or human services. It may also encom legal system without directing their specific decisions (Greacen 2022). All in all, the facts and explanations provided them to make informed choices as they try to solve their legal problems. Information may include practical approach legal problems. While justice support information can be integrated into advice and assistance, it is distinct in that it handle their legal needs. Meanwhile, assistance and advice involve providing people with tailored guidance to help them address their legal p or may extend throughout the whole resolution process. Examples of such assistance include offering strategic adv correspondence, or legal documents, and, where necessary, advocating on behalf of the individual. Additionally, it m methods, or formal legal proceedings, potentially establishing a formal legal representation relationship. Legal advic specific facts or circumstances; creating an analysis of the situation (a diagnosis of its legal aspects); and suggestio fragmented justice systems or those with inadequate referral pathways, The distinction between assistance and ad There are acronyms and abbreviations that appear throughout this Indicator Interface that are defined here for the e ICT – Information and Communication Technologies LIA – Legal Information and Advice PCJ – People-Centered Justice # Official Use Only stice: Indicator Interface #UNKNOWN! ce , developed by the World Justice Project (WJP) with the support of the World Bank Legal Vice-Presidency and ment Tool's indicators, organized by pillar, dimension, and sub-dimension. Each indicator is complemented by of justice services and justice problems, and notes on whether the indicator can make or break a user's opportunity ions for Family Justice, which facilitates the user's interpretation of their scores and the implications for their es. ced by the World Justice Project (WJP) in partnership with the World Bank Legal Vice-Presidency and the Korea- utional factors that may preclude the successful and sustainable implementation of justice technologies, as well as stice technology. The Tool is complemented by two other products: the first, a Menu of Information and rs to solving legal problems, and second, Guidelines for the Selection of ICT-Based LIA Solutions to inform their contexts. ed through a multi-stage, iterative process that included extensive review by expert consultants. Now, this Version ng feedback. We are actively seeking constructive input on the Tool, including comments on its design, EGFUzdwKDUqtN7. Respondents indicate if they are open to further correspondence. ce Research (dbarba@worldjusticeproject.org). l review and synthesize all feedback received and update the product. sion. # Official Use Only to the overall Assessment Tool. Each of the four pillars has its own tab (Pillar 1: Demand & Adoption; Pillar 2: ons, and indicators. The user will indicate their score for each indicator, and the scores will be auto-tabulated at dashboard presenting their dimension and pillar level scores for the whole tool. onceptual and Evaluation Framework. are continuous indicators and others are discrete. This column details how each indicator is meant to be scored. of the tool will record the score for each indicators. These cells are then summed to produce the dimension and on various types of information, as noted here. e use of justice technology in the delivery of family LIA, it is designed to be adaptable. This column notes if the y matters. dicators can be adapted to justice services other than LIA. ch a low score eliminates the possibility of pursuing a justice technology without first implementing reforms. While r some indicators where necessary. e to the score but instead assess the magnitude of people's justice needs, identify context-specific population his column is where the "score" for these indicators should be recorded. For clarity, users will be directed to Adoption. # Official Use Only n the sheets for a specific pillar, or in the Conceptual Framework. For the ease of the user, those terms are also p by ensuring that justice services are tailored to the wants, needs, and capabilities of justice seekers rather than e, PCJ is consistent with and helps advance crucial long-standing goals of the justice systems—protection of rights, ople-centered justice, please see page 9 of the Conceptual Framework. population consists of those individuals that the implementing and enabling organizations are aiming to serve by nt: implementing organizations, hereafter “implementers�, and enabling organizations (“enablers�) that help on. Implementers are organizations directly responsible for designing and realizing justice technologies. Enablers tical environment supporting justice technology innovation and allowing the successful design and implementation ication or provision of targeted materials tailored to people’s specific legal problems and circumstances, with the d specific insights about the nature of legal problems and potential paths people can take to address these rmal legal procedures, with the assistance of conventional justice actors such as courts and police as well as es. It may also encompass general knowledge about laws and procedures that equips individuals to navigate the explanations provided are designed to enhance people’s understanding of potential justice journeys and empower ude practical approaches, or referrals or contact details for other entities that can offer assistance in addressing e, it is distinct in that it does not offer specific recommendations, directives, or guidance on how individuals should m address their legal problems. This support may target immediate needs as individuals navigate the justice system offering strategic advice on negotiation or communication techniques, aiding in drafting agreements, idual. Additionally, it may include guiding people through evidence collection, alternative dispute resolution ationship. Legal advice “involves the application of knowledge about laws, legal principles, or legal processes to spects); and suggestions about courses of action� (Sandefur 2020, 286). It plays a crucial role in navigating en assistance and advice becomes significant where restrictions on unauthorized legal practice set clear defined here for the ease of the reader: # Official Use Only Pillar 1. Factors Impacting People’s Adoption of ICT-Based LIA Solutions I. Dimension II. Sub-dimension 1.1 People Currently Use LIA Services NOTE: The information about the prevalence of legal pro i. People have access to inclusive, timely, and responsive LIA when they face a family legal problem # Official Use Only NOTE: Revictimization, as it appears in this interface, re whom they report the crime. This is especially likely in i ii. People perceive LIA services as free from corruption, violence, and discrimination # Official Use Only NOTE: Information in sub-dimensions 1.1.iii and 1.1.iv, to the score. This information can be used to identify ga iii. Identification of groups in the target population that disproportionately face legal problems iv. Identification of groups in the target population that disproportionately face barriers to accessing LIA # Official Use Only 1.2 People Currently Use ICT-Based i. People have access to digital devices Solutions and use them to access ICT-based services # Official Use Only NOTE: The specific groups of people living in vulnerabil particular to the context). To calculate the gaps in acces ii. People living in vulnerability have equal access to ICT-based services iii. People trust ICT-based services and consider them safe to use 1.3 Sufficient Legal Capability of i. People are literate Target Population ii. People are aware of their rights, of the legal dimension of family problems, and of the courses of action they can take iii. People have access to legal documentation # Official Use Only documentation iv. People's beliefs about family legal problems enable them to use LIA services v. People's social network respects their right to access justice and supports them in doing so vi. People generally trust justice institutions 1.4 Sufficient Digital Capability of i. People know how to use ICT devices Target Population to search, evaluate, and manage information # Official Use Only ii. People know how to interact through digital technologies and engage with ICT- based services iii. People know how to keep their personal information safe online and how to manage privacy settings iv. People know how to solve technical problems or how to get assistance to solve them # Official Use Only III. Indicator t the prevalence of legal problems among the target population (Indicator 1.1.i.a) is relevant to a better understanding a. Prevalence of non-trivial family legal problems b. Proportion of people with non-trivial family legal problems who obtained LIA c. Proportion of people with non-trivial family legal problems who did not face a financial barrier to access a LIA service d. Proportion of people with non-trivial family legal problems who did not face a distance barrier to access a LIA service e. Proportion of people with non-trivial family legal problems who did not face a time barrier to access a LIA service f. Proportion of people with non-trivial family legal problems who agree the service was tailored to their specific family law problem and context # Official Use Only g. Proportion of people with non-trivial family legal problems who agree they had the opportunity to select their preferred LIA service from a range of options that were available to them h. Proportion of people with non-trivial family legal problems who needed a different LIA service or a dispute resolution service and were referred to such a service as part of the LIA they received i. Proportion of people with non-trivial family legal problems who agree the service they used was available in their preferred language j. Proportion of people with non-trivial family legal problems who agree the LIA they received was clear, in plain language, and avoided unnecessary complexity appears in this interface, refers to a situation in which an individual who has previously experienced a crime is subjec This is especially likely in institutional environments that lack appropriate protocols for handling victims with dignity a. Proportion of people who agree LIA services are free from corruption b. Proportion of people who agree the justice system is free from corruption c. Proportion of people who agree LIA services are free from violence and revictimization # Official Use Only d. Proportion of people who agree LIA services are free from discrimination mensions 1.1.iii and 1.1.iv, about existing groups in the target population that disproportionately face legal problems on can be used to identify gaps in access to LIA services to the detriment of people living in vulnerability. To calculate a. Prevalence of non-trivial family legal problems among women, people in poverty, children and adolescents, older adults, ethnic and racialized minorities, people with a non-traditional partnership status, and other groups living in vulnerability particular to the context a. Proportion of people living in vulnerability with non-trivial family legal problems who obtained information and advice b. Proportion of people living in vulnerability who did not face a financial barrier to access LIA services c. Proportion of people living in vulnerability who did not face a distance barrier to access LIA services d. Proportion of people living in vulnerability who did not face a time barrier to access LIA services e. Proportion of people living in vulnerability who agree LIA services are free from corruption # Official Use Only f. Proportion of people living in vulnerability who agree the justice system is free from corruption g. Proportion of people living in vulnerability who agree LIA services are free from violence and revictimization h. Proportion of people living in vulnerability who agree LIA services are free from discrimination Dimension 1.1 Scor a. Proportion of people who have access to at least one digital device (computer or smartphone) b. Proportion of people with access to a regular SMS-compatible cellphone c. Proportion of people who can afford ICT hardware tools such as smartphones and computers d. Proportion of people with internet access e. Proportion of internet users of who have used an ICT-based service such as online banking, payments, information search, interactions with public institutions, among others # Official Use Only f people living in vulnerability to which this section makes reference are those identified in the legal needs assessme calculate the gaps in access to ICT-based services, it is sufficient to subtract the value of the specific indicators for p a. Proportion of women, people in poverty, children and adolescents, older adults, ethnic and racialized minorities, and other groups living in vulnerability particular to the context with access to at least one digital device (computer of smartphone) b. Proportion of people living in vulnerability in the target population with access to a regular SMS-compatible cellphone c. Proportion of people living in vulnerability in the target population with internet connection d. Proportion of internet users living in vulnerability who have used an online service a. Proportion of people who trust the safety of ICT-based services, including their handling of personal data privacy Dimension 1.2 Scor a. Basic literacy rate a. Proportion of target population who agree people are aware of their rights in case of a legal problem b. Proportion of target population who attribute their family legal problems to bad luck or see them as a part of life c. Proportion of target population who agree people are aware of available LIA services a. Proportion of target population with legal proof of identity b. Proportion of target population with legal proof of union (certificate of marriage, domestic partnership, or equivalent) # Official Use Only c. Proportion of target population with legal proof of residence d. Proportion of target population with legal proof of employment a. Proportion of people who disagree that family legal problems are an exclusively private matter, which should be handled only by close family a. Proportion of people with family legal problems who received support from their immediate social network to access LIA services a. Proportion of people who trust justice institutions Dimension 1.3 Scor a. Proportion of people able to identify and use the functions and features of the ICT hardware tools required to access ICT-based services, such as smartphones and personal computers b. Proportion of people who know and understand the information needed to operate software tools required to access ICT-based services, such as web browsers and apps c. Proportion of people able to articulate information needs, to locate and retrieve information, to judge the relevance and reliability of the source, and to store and manage the information # Official Use Only a. Proportion of people able to interact through digital technologies, including understanding the appropriate digital communication means for different contexts, and using them to share information with others b. Proportion of people who are able to use public and private ICT-based services, including understanding the requirements and identifying the different steps of the process a. Proportion of people who know how to protect personal data and privacy in digital settings, including how to navigate online identity certification, the safeguarding of passwords and personal data, and the prevention of fraud in digital media a. Proportion of people able to identify technical problems when operating devices and using digital environments, and how to solve them or how to seek assistance in solving them Dimension 1.4 Scor # Official Use Only IV. Scoring system V. Score arget population (Indicator 1.1.i.a) is relevant to a better understanding of the potential demand for legal information a Proportion of people who experienced at least one non-trivial N/A - this indicator does not factor family legal problem, understood as those of self-reported into the score. seriousness of 4 or more in a scale from 1 to 10, in the previous two years, out of the general population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of target population who had access to LIA, out of those who had a non-trivial family legal problem and needed LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who thought LIA to be affordable, out of those who had a non-trivial family legal problem and needed LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who did not face distance barriers, out of those who had a non-trivial family legal problem and needed LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who did not think it would take them too much time to access LIA, out of those who had a non-trivial family legal problem and needed LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who agree the LIA they received was tailored to the seriousness of their legal problem, the specific type of problem they faced, and their individual contexts, out of those who had a non-trivial family legal problem and had access to LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people # Official Use Only 0 to 1=Proportion of people who agree they had the opportunity to choose from different LIA services available to them, out of those who had a non-trivial family legal problem and needed LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who reported being appropriately referred to a different LIA service or a dispute resolution service as part of the LIA they received, out of those who had a non-trivial family legal problem, had access to LIA, and needed a different LIA service or a dispute resolution service. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who agree the LIA they received was in their preferred language, out of those who had a non-trivial family legal problem and had access to LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who agree the LIA they received was clear, in plain language, and avoided unnecessary complexity, out of those who had a non-trivial family legal problem and had access to LIA. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people n which an individual who has previously experienced a crime is subjected to the same or a similar type of crime agai ments that lack appropriate protocols for handling victims with dignity and provide a sensitive and adequate respons 0 to 1=Proportion of people who perceive few or none lawyers and other LIA service providers are involved in corrupt practices, out of the general population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who perceive few or none justice system operators are involved in corrupt practices, out of the general population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who agree LIA services are free from revictimization and violence, out of the general population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people # Official Use Only 0 to 1=Proportion of people who agree LIA services are free from discrimination, out of the general population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people ps in the target population that disproportionately face legal problems and barriers to accessing justice services, is re A services to the detriment of people living in vulnerability. To calculate these gaps, it is sufficient to subtract the valu Proportion of people living in vulnerability in target population who experienced at least one non-trivial family legal problem, understood as those of self-reported seriousness of 4 or more in a scale from 1 to 10, in the previous two years, out of those living N/A - this indicator does not factor in vulnerability in target population. into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in the target population who had access to LIA, out of those who had a non-trivial family legal problem and needed information. N/A - this indicator does not factor into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in target population who thought LIA to be affordable, out of those who had a non-trivial family legal problem and needed information. N/A - this indicator does not factor into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in target population who did not face a distance barrier to access LIA, out of those who had a non-trivial family legal problem and needed information. N/A - this indicator does not factor into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in target population who did not think it would take them too much time to access LIA, out of those who had a non-trivial family legal problem and needed N/A - this indicator does not factor information. into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in target population who perceive few or none lawyers and other LIA service providers are involved in corrupt practices, out of those living in vulnerability in N/A - this indicator does not factor the target population. into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people # Official Use Only Proportion of people living in vulnerability in target population who perceive few or none justice system operators are involved in corrupt practices, out of those living in vulnerability in the target N/A - this indicator does not factor population. into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in target population who agree LIA services are free from violence and revictimization, out of those living in vulnerability in the target population. N/A - this indicator does not factor into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Proportion of people living in vulnerability in target population who agree LIA services are free from discrimination, out of those living in vulnerability in the target population. N/A - this indicator does not factor into the score. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Dimension 1.1 Score 0.00 0 to 1=Proportion of people with access to at least one digital device (computer or smartphone), out of the general population. 0 to 1=Proportion of people with access to a regular SMS- compatible cellphone, out of the general population. 0 to 1=Proportion of people who did not consider their financial situation as a barrier to access ICT hardware tools such as smartphones and computers, out of the general population. 0 to 1=Proportion of people with internet access, out of the general population. 0 to 1=Proportion of internet users who have used an ICT-based service such as online banking, payments, information search, interactions with public institutions, among others, out of those with internet access. # Official Use Only ction makes reference are those identified in the legal needs assessment relevant for Dimension 1.1 and should also i vices, it is sufficient to subtract the value of the specific indicators for people living in vulnerable situations from the c 0 to 1=Proportion of people living in vulnerability in the target population with access to at least one digital device (computer or smartphone), out of those living in vulnerability in the target population. 0 to 1=Proportion of people living in vulnerability in the target population with access to a regular SMS-compatible cellphone, out of those living in vulnerability in the target population. 0 to 1=Proportion of people living in vulnerability in the target population with internet access, out of those living in vulnerability in the target population. 0 to 1=Proportion of internet users living in vulnerability who have used an online service, out of those living in vulnerability in the target population. 0 to 1= Proportion of people who trust the safety of ICT-based services, including their handling of personal data privacy, out of those living in vulnerability in the target population. Dimension 1.2 Score 0.00 0 to 1=Basic literacy rate of the target population. 0 to 1=Proportion of people who agree people in their country are aware of their rights in case of a legal problem, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people with a family legal problem who attribute their problems to bad luck or consider them as a part of life, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who agree people in their country know where to get information and advice when they face a legal problem, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people with access to legal proof of identity, such as an official ID, out of the target population. 0 to 1=Proportion of people in a marriage or other form of union who have access to legal proof of such union, out of people in any form of union in the target population. # Official Use Only 0 to 1=Proportion of people with access to legal proof of residence such as lease agreement, utility bills or property deeds, out of the target population. 0 to 1=Proportion of people with legal proof of employment, such as pay stubs or employment contract, out of individuals employed in the target population 0 to 1=Proportion of people who disagree that family legal problems are an exclusively private matter, which should be handled only by close family, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people with family legal problems who received support from at least one person in their immediate social network who helped them access LIA services, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who trust justice institutions, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Dimension 1.3 Score 0.00 0 to 1=Proportion of people who are able to identify and use the functions and features of the ICT hardware tools required to access ICT-based services, such as smartphones and personal computers, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who are able to use software tools such as web browsers and apps, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who are able to find information online, including articulating information needs, locating the information, judging the relevance of the source, and managing it, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people # Official Use Only 0 to 1=Proportion of people who are able to use digital technologies to interact with others, including using the appropriate digital communication means for different contexts, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who are able to use public and private ICT-based services, including understanding the requirements and identifying the different steps of the process, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who know how to protect their personal data and privacy online, including evaluating how to navigate online identity certification, the safeguarding of passwords and personal data, and the prevention of fraud in digital media, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people 0 to 1=Proportion of people who are able to identify technical problems they may encounter when using ICT-based services and how to solve them, including where to go for help, out of the target population. If using expert input... 0=None; 0.33=Some people; 0.67=Most people; 1=All people Dimension 1.4 Score 0.00 # Official Use Only VIII. Adaptable (justice VI. Source VII. Adaptable (legal problems) services) or legal information and advice (LIA) services and is meant to be used for adapting the assessment of the legal frame Legal needs survey; Yes Yes Expert input (e.g., via lawyers, expert questionnaires) Legal needs survey; Yes Yes Expert input (e.g., via lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) # Official Use Only Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) ar type of crime again (de la Garza 2020, Gopalan 2022, Weisel 2005). The perpetrator does not need to be the same fo nd adequate response. Corruption perceptions Yes Yes, by changing the service of surveys; Expert input reference (e.g., via lawyers, expert questionnaires) Corruption perceptions Yes Yes surveys; Expert input (e.g., via lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) # Official Use Only Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) justice services, is relevant for identifying the context-specific groups in vulnerability whose protection in the legal fr t to subtract the value of the specific indicators for people living in vulnerable situations from the corresponding indic Legal needs survey; Yes Yes Expert input (e.g., via lawyers, expert questionnaires) Legal needs survey; Yes Yes Expert input (e.g., via lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Corruption perceptions Yes Yes, by changing the service of surveys or expert reference consultation # Official Use Only Corruption perceptions Yes Yes surveys; Expert input (e.g., via lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) / 13 points % Dimension 1.1 0% Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT # Official Use Only 1.1 and should also include those explicitly listed in indicator 1.1.iii.a. (women, people in poverty, children and adoles situations from the corresponding indicator calculated for the general population in general in Sub-Dimensions 1.2.i. Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT Household surveys on Yes Yes availability and use of ICT / 10 points % Dimension 1.2 0% Official statistics Yes Yes World Justice Project Yes Yes General Population Poll for national-level data; Expert input (e.g., via lawyers, expert questionnaires) Legal needs surveys Yes Yes World Justice Project Yes Yes, by changing the service of General Population Poll reference for national-level data; Expert input (e.g., via lawyers, expert questionnaires) Official statistics Yes Yes Official statistics No Yes # Official Use Only World Justice Project Yes Yes General Population Poll for national-level data; Official statistics World Justice Project Yes Yes General Population Poll or International Labour Organization statistics for national-level data; Official statistics Values survey; Expert Not for all legal problems Yes, by changing the service of input (e.g., via lawyers, reference expert questionnaires) Legal needs survey; Not for all legal problems Yes, by changing the service of Expert input (e.g., via reference lawyers, expert questionnaires) Legal needs survey; Yes Yes Expert input (e.g., via lawyers, expert questionnaires) / 11 points % Dimension 1.3 0% Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) Digital literacy Yes Yes assessment tools; Expert input (e.g., via lawyers, expert questionnaires) / 7 points % Dimension 1.4 0% Pillar 1 Score 0% # Official Use Only IX. Make or Break for the use of justice technology assessment of the legal framework in Pillar 2 (Sub-dimension 2.1.1). This indicator measures the magnitude of people Not applicable No No No No No # Official Use Only No No No No oes not need to be the same for it to be considered revictimization. For example, an individual who has experienced d No No No # Official Use Only No hose protection in the legal framework will be evaluated in Pillar 2 (Sub-Dimensions 2.1.ii-iv). These indicators measu s from the corresponding indicator calculated for the general population in general in Sub-Dimensions 1.1.i and 1.1.ii. No No No No No No # Official Use Only No No No Yes, below 0.4 for smartphone users and 0.15 for access to computer, for all technologies except SMS. Yes, below 0.6 for SMS-based services Yes, below a value of 0.5 for all technologies except SMS Yes, below a value of 0.35 for all technologies except SMS No # Official Use Only n poverty, children and adolescents, older adults, ethnic and racialized minorities, people with a non-traditional partn neral in Sub-Dimensions 1.2.i. No No No No No No No No No No No # Official Use Only No No No No No Yes Yes Yes # Official Use Only Yes Yes No No # Official Use Only X. Notes illar 2 (Sub-dimension 2.1.1). This indicator measures the magnitude of people's need and does not contribute to the s # Official Use Only considered revictimization. For example, an individual who has experienced domestic violence may be revictimized b Revictimization refers to the additional suffering experienced by victims due to institutional intervention that, rather than supporting them, exacerbates their pain or vulnerability. # Official Use Only will be evaluated in Pillar 2 (Sub-Dimensions 2.1.ii-iv). These indicators measure the magnitude of people's need and ulated for the general population in general in Sub-Dimensions 1.1.i and 1.1.ii. # Official Use Only The threshold of the Make or Break column for this indicator was defined in reference to the average access rates observed in countries classified as low- income and lower-middle-income, using available data on smartphone users and households with computers, using the International Telecommunication Union (ITU) DataHub . The threshold of the Make or Break column for this indicator was defined in reference to the percentage of adults who own a cellphone among the least developed countries, according to the International Telecommunication Union (ITU) DataHub (63% of adults from the least developed countries owned a mobile cellular phone device with at least one active SIM card for personal use in 2024). The threshold of the Make or Break column for this indicator was defined in reference to the most recent results of Mexico's National Survey on the Availability and Use of ICT in Households, according to which 49.5% of people without access to ICT hardware tools lacked access because of financial reasons (INEGI 2023). The threshold of the Make or Brake column for this indicator was defined in reference to the percentage of individuals using the internet among the least developed countries, according to the International Telecommunication Union (ITU) DataHub (35% of individuals used the Internet from any location in the last three months in in the least developed countries in 2024). # Official Use Only der adults, ethnic and racialized minorities, people with a non-traditional partnership status, and other groups living i # Official Use Only This indicator is based on a question developed by LAPOP that specifically examines people's perceptions on violence between members of a couple (Barba 2022, 1). The sub-dimensions in this dimension are based on the typology of digital competences, by UNESCO (UNESCO Institute for Statistics 2018). # Official Use Only The sub-dimensions in this dimension are based on the typology of digital competences, by UNESCO (UNESCO Institute for Statistics 2018). # Official Use Only XI. Values for Non-Scored Indicators e's need and does not contribute to the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. # Official Use Only N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. domestic violence may be revictimized by the authority to N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. # Official Use Only N/A - this indicator is factored into the calculation of the score. ure the magnitude of people's need and do not contribute . # Official Use Only N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. # Official Use Only nership status, and other groups living in vulnerability N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. # Official Use Only N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. # Official Use Only N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. N/A - this indicator is factored into the calculation of the score. # Official Use Only Pillar 2. Legal and Regulatory Framework I. Dimension 2.1 Legal Framework Enabling Protection of People in Family Matters # Official Use Only # Official Use Only 2.2 Legal Framework Enabling LIA # Official Use Only # Official Use Only # Official Use Only 2.3 Legal Framework Enabling ICT # Official Use Only # Official Use Only II. Sub-dimension III. Indicator i. Ensuring justiciability a. The most severe problems identified by respondents in the legal needs assessment are justiciable in your context NOTE: "People living in vulnerability" is defined as those identified as most vulnerable by the legal needs a N/A scoring in the following indicators results in a score of 0. ii. Preventing discrimination a. People living in vulnerability are protected from all types of discrimination, including that which is based on gender, age, religion, etc. # Official Use Only If the laws and regulations exist… b. Laws and regulations protecting people living in vulnerability from discrimination are effectively enforced iii. Preventing violence a. People living in vulnerability are protected from all types of violence If the laws and regulations exist… b. The laws and regulations protecting people living in vulnerability from violence are effectively enforced # Official Use Only iv. Ensuring equity a. People living in vulnerability have full equality before the law If the laws exist… b. The laws and regulations ensuring that people living in vulnerability have full equality before the law are effectively enforced i. The status of LIA services a. Existence of laws and regulations defining what LIA services are b. Guarantee of the right to counsel in civil family matters # Official Use Only If the right is legally guaranteed… c. People have access to accessible and quality counsel in civil family matters d. Guarantee of the right to counsel in criminal family matters If the right is legally guaranteed… e. People have access to accessible and quality counsel in criminal family matters ii. The role of justice actors in the family legal a. Existence of laws and regulations governing system the practice of law by lawyers # Official Use Only b. Existence of laws and regulations governing nonlawyer provision of legal advice If the laws exist... c. Status of nonlawyers as entities legally allowed to provide legal advice NOTE: Regulatory sandboxes are legal exceptions granted to organizations or businesses under certain co opportunity of innovations and the corresponding regulations needed to guide them. (State Policy Network iii. Opportunities for innovation in the legal system a. Existence of regulations permitting the use of regulatory sandboxes to explore innovative approaches to legal services delivery # Official Use Only i. Legal certainty around the digitalization of a. Existence of laws and regulations governing government the digitalization of government services If the laws and regulations exist… b. Allowance for the digitalization of government services ii. Legal certainty around the use of ICTs in justice a. Existence of laws and regulations governing procedures applying to family legal problems the use of ICTs in the family justice system (e.g., e-filing and e-service provision) iii. Ensuring data privacy and security a. Existence of laws and regulations governing individual and organizational data privacy and security # Official Use Only If the laws and regulations exist… b. The laws and regulations governing individual and organizational data privacy and security are effectively enforced # Official Use Only IV. Scoring system V. Score 0=The problems identified as most severe are not justiciable. 0.5=Some problems identified as most severe are justiciable but not all. 1=The problems identified as most severe are justiciable. le by the legal needs assessment the user of the tool conducted based on Pillar 1 for indicator 1.1.iii.a. 0=Laws and regulations protecting people living in vulnerability from all types of discrimination do not exist. 0.5=Laws and regulations protecting people living in vulnerability from all types of discrimination lack full transparency and clarity. The laws and regulations are not easily available to the public or do not provide clear and actionable guidelines to protect people living in vulnerability from discrimination. 1=Laws and regulations protecting people living in vulnerability from all types of discrimination are transparent and clear. The laws and regulations are easily available to the public and provide for clear and actionable guidelines to protect people living in vulnerability from discrimination. # Official Use Only 0=The preceding law/factor does not exist or the laws and regulations protecting people living in vulnerability from discrimination are not effectively enforced. 0.5= Laws and regulations protecting people living in vulnerability from discrimination are effectively enforced in some cases but not all. The mechanisms for monitoring the enforcement of protections against discrimination are not transparent and clear. 1= Laws and regulations protecting people living in vulnerability from discrimination are effectively enforced in most or all cases. The mechanisms for monitoring the enforcement of protections against discrimination are transparent and clear. 0=Laws and regulations preventing violence against people living in vulnerability do not exist. 0.5=Laws and regulations preventing violence against people living in vulnerability lack full transparency and clarity. The laws and regulations are not easily available to the public or do not provide clear and actionable guidelines to protect people living in vulnerability from violence. 1=Laws and regulations preventing violence against people living in vulnerability are transparent and clear. The laws and regulations are easily available to the public and provide clear and actionable guidelines to protect people living in vulnerability from violence. 0=The preceding law/factor does not exist or laws and regulations preventing violence against people living in vulnerability are not effectively enforced. .5=The laws and regulations preventing violence against people living in vulnerability are effectively enforced in some cases but not all. The mechanisms for monitoring the enforcement of protections against violence are not transparent and clear. 1=The laws and regulations preventing violence against people living in vulnerability are effectively enforced in most or all cases. The mechanisms for monitoring the enforcement of protections against violence are transparent and clear. # Official Use Only 0=Laws and regulations ensuring that people living in vulnerability have full equality before the law do not exist. 0.5=Laws and regulations ensuring that people living in vulnerability have full equality before the law lack full transparency and clarity. The laws and regulations are not easily available to the public or do not provide clear and actionable guidelines to ensure full equality before the law. 1=Laws and regulations ensuring that people living in vulnerability have full equality before the law are transparent and clear. The laws and regulations are easily available to the public and provide clear and actionable guidelines to ensure full equality before the law. 0=The preceding law/factor does not exist or laws and regulations ensuring that people living in vulnerability have full equality before the law are not effectively enforced. 0.5=The laws and regulations ensuring that people living in vulnerability have full equality before the law are effectively enforced in some cases but not all. The mechanisms to monitor the enforcement of protections ensuring equality before the law are not transparent and clear. 1=The laws and regulations ensuring that people living in vulnerability have full equality before the law are effectively enforced in most or all cases. The mechanisms to monitor the enforcement of protections ensuring equality before the law are transparent and clear. Dimension 2.1 Score 0.00 0=Laws and regulations defining LIA services do not exist, or those that exist do not establish criteria for the quality of those services or facilitate problem resolution. .5=Existing laws and regulations defining LIA services exist, but do not establish clear and complete criteria for the quality of those services and/or facilitate problem resolution. 1=Existing laws and regulations defining LIA services exist, and establish clear and complete criteria for the quality of those services and facilitate problem resolution. 0=People are not legally guaranteed the right to legal counsel in civil family matters. 1=People are legally guaranteed the right to legal counsel in civil family matters. # Official Use Only 0 = People who cannot afford counsel in civil family matters are unaware of their right to have state-provided counsel, or they are aware of their right but are unable to exercise it because they do not meet the criteria to receive it or the process is too burdensome. 0.5= People in civil family matters generally know about their right to counsel but are inconsistently able to exercise it, due to barriers including criteria to receive it being too strict or the process too long or burdensome. 1 = People in civil family matters know about their right to counsel and are able to obtain it. Criteria to receive state-provided counsel maximizes access and the process to obtain it is timely and simple. 0=People are not legally guaranteed the right to legal counsel in criminal family matters. 1=People are legally guaranteed the right to legal counsel in criminal family matters. 0 = People who cannot afford counsel in criminal family matters are unaware of their right to have state-provided counsel, or they are aware of their right but are unable to exercise it because they do not meet the criteria to receive it or the process is too burdensome. 0.5= People in criminal family matters generally know about their right to counsel but are inconsistently able to exercise it, due to barriers including criteria to receive it being too strict or the process too long or burdensome. 1 = People in criminal family matters know about their right to counsel and are able to obtain it. Criteria to receive state-provided counsel maximizes access and the process to obtain it is timely and simple. 0=Laws and regulations governing the practice of law by lawyers do not exist. .5=Existing laws and regulations governing the practice of law by lawyers exist, but are not clearly defined or do not specify sufficiently guidelines or mechanisms to guarantee enforcement. 1=Existing laws and regulations governing the practice of law by lawyers exist and are clearly defined, with sufficient guidelines and mechanisms to guarantee enforcement. # Official Use Only 0=Laws and regulations governing who can provide legal advice in the context of family law do not exist, or overly restrict the market. 0.5=Existing laws and regulations governing nonlawyer practice of law in the context of family law exist, but are not clearly defined or do not specify sufficient guidelines or mechanisms to guarantee enforcement. 1=Existing laws and regulations governing nonlawyer practice of law in the context of family law exist and are clearly defined (e.g., there are credentialization or certification protocols for non-lawyer legal advisors), with sufficient guidelines and mechanisms to guarantee enforcement. 0=The preceding law/factor does not exist or non-lawyers are not allowed to provide legal advice in the context of family law. 1=Non-lawyers are allowed to provide legal advice in the context of family law. The laws and regulations are publicly available and there is clear guidance on implementing the laws and regulations. esses under certain conditions such that they can test innovations that may otherwise not be allowable. Regulatory sa (State Policy Network 2021) 0=Regulations permitting the use of regulatory sandboxes do not exist. 0.5=Regulations permitting the use of regulatory sandboxes exist, but they are not clear or the innovative solutions in LIA that the sandbox allows are not monitored and documented to guarantee these solutions expand access to justice. 1= Regulations permitting the use of regulatory sandboxes exist, are clear, and the innovative solutions in LIA that the sandbox allows are monitored and documented to guarantee these solutions expand access to justice. Dimension 2.2 Score 0.00 # Official Use Only 0=Laws and regulations governing the digitalization of government services before the law do not exist. 0.5=Laws and regulations governing the digitalization of government services lack full transparency and clarity. The laws and regulations are not easily available to the public and/or do not provide for clear and actionable guidelines on how and where it is appropriate to digitalize government services. 1=Laws and regulations governing the digitalization of government services are transparent and clear. The laws and regulations are easily available to the public and provide clear and actionable guidelines on how and where it is appropriate to digitalize government services. 0=The preceding law/factor does not exist or the digitalization of government services is not legally allowed. 0.5=Government services are allowed to be digitalized under limited circumstances. 1=Government services are allowed to be digitalized broadly throughout government. 0=Laws and regulations governing the use of ICTs in the family justice system do not exist, or those that exist limit innovation and partnerships that may facilitate the use of ICTs to expand access to justice. As a result, the use of ICTs in family justice faces systemic barriers. 0.5=Laws and regulations governing the use of ICTs in the family justice system are not sufficiently clear or the ICT innovations these regulations allow are not monitored and documented to guarantee these innovations expand access to justice. 1=Laws and regulations governing the use of ICTs in the family justice system are clear and the ICT innovations these regulations allow are monitored and documented to guarantee these innovations expand access to justice. 0=Laws and regulations protecting data privacy and security do not exist. 0.5=Laws and regulations protecting data privacy and security lack full transparency and clarity. The laws and regulations are not easily available to the public and/or do not provide clear and actionable guidelines on how to protect data privacy and security. 1=The laws protecting data privacy and security are clear and practical. The laws and regulations are easily available to the public and provide clear and actionable on how to protect data privacy and security. # Official Use Only 0=The preceding law/factor does not exist or the laws and regulations protecting data privacy and security lack sanctioning or enforcement mechanisms. 0.5=The sanctioning and enforcement mechanisms for laws and regulations protecting data privacy and security lack full transparency and clarity. The laws and regulations are not easily available to the public and/or guidance on how the law should be implemented is not clear. 1=The sanctioning or enforcement mechanisms for laws and regulations governing individual and organizational data privacy and security are clear and practical. The sanctioning or enforcement mechanisms are easily available to the public and/or guidance on how the laws and regulations should be implemented is clear. Dimension 2.3 Score 0.00 # Official Use Only VI. Source VII. Adaptable (legal problems) Legal needs survey; Expert input Yes (e.g., via lawyers, expert questionnaires) 1.1.iii.a. Expert input (e.g., via lawyers, Yes expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, Yes expert questionnaires); Case management records from courts or other authorities enforcing the protections Expert input (e.g., via lawyers, Yes expert questionnaires) Expert input (e.g., via lawyers, Yes expert questionnaires); Case management records from courts or other authorities enforcing the protections # Official Use Only Expert input (e.g., via lawyers, Yes expert questionnaires) Expert input (e.g., via lawyers, Yes expert questionnaires); Case management records from courts or other authorities enforcing the protections / 7 points % Dimension 2.1 Expert input (e.g., via lawyers, Yes expert questionnaires) Expert input (e.g., via lawyers, Yes, if problem focus is adjusted expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, Yes, if problem focus is adjusted expert questionnaires) Expert input (e.g., via lawyers, Yes, if problem focus is adjusted expert questionnaires) Expert input (e.g., via lawyers, Yes, if problem focus is adjusted expert questionnaires) Expert input (e.g., via lawyers, Yes expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, Yes expert questionnaires) Expert input (e.g., via lawyers, Yes expert questionnaires) owable. Regulatory sandboxes are typically established by relevant governance bodies and are open to a pre-defined Expert input (e.g., via lawyers, Yes expert questionnaires) / 9 points % Dimension 2.2 # Official Use Only Expert input (e.g., via lawyers, Yes expert questionnaires) Expert input (e.g., via lawyers, Yes expert questionnaires) Expert input (e.g., via lawyers, Yes, if problem focus is adjusted expert questionnaires) Expert input (e.g., via lawyers, Yes expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, Yes expert questionnaires) / 5 points % Dimension 2.3 Pillar 2 Score # Official Use Only IX. Make or Break for the use of justice VIII. Adaptable (justice services) technology Yes No Yes No # Official Use Only Yes No Yes No Yes No # Official Use Only Yes No Yes No 0% Yes, if service type is adjusted No Yes, if service type is adjusted No # Official Use Only Yes No Yes, if service type is adjusted No Yes No Yes No # Official Use Only Yes No Yes No nt governance bodies and are open to a pre-defined set of actors working on a specific innovation. The goal is to test Yes No 0% # Official Use Only Yes Maybe (the implementor assumes a lot of risk) Yes Yes (cannot pursue justice technology solution) Yes Maybe (the implementor assumes a lot of risk) Yes Maybe (the implementor assumes a lot of risk) # Official Use Only Yes No, but the implementor assumes a lot of risk 0% 0% # Official Use Only X. Notes Please see footnote 11 in the Conceptual Framework (EBRD 2023, 15). Please see footnote on page 12 in the Conceptual Framework (V-dem 2021, 175). # Official Use Only # Official Use Only (WJP Expert Consultations 2024) # Official Use Only (WJP Expert Consultations 2024) (WJP Expert Consultations 2024) (WJP Expert Consultations 2024) # Official Use Only on a specific innovation. The goal is to test the (WJP Expert Consultations 2024) # Official Use Only # Official Use Only # Official Use Only Pillar 3. Internal Institutional Factors Shaping Effective ICT-Based LIA Serv I. Dimension 3.1 People-Centricity and ICT Use in Existing LIA Services # Official Use Only # Official Use Only # Official Use Only # Official Use Only 3.2 Sufficient Financial Capacity and Sustainability # Official Use Only 3.3A Sufficient Availability of Infrastructure around LIA # Official Use Only 3.3B Sufficient Availability of Infrastructure around ICT # Official Use Only # Official Use Only 3.4A Sufficient Availability of Human Capital around LIA # Official Use Only # Official Use Only 3.4B Sufficient Availability of Human Capital around ICT # Official Use Only # Official Use Only 3.5 Processes Oriented to Performance, Compliance, and Innovation # Official Use Only # Official Use Only 3.6 Information Systems that Can Support Justice Services Centered on People # Official Use Only # Official Use Only rs Shaping Effective ICT-Based LIA Services II. Sub-dimension i. The organization currently provides or has experience providing people-centered LIA services regarding family legal problems # Official Use Only # Official Use Only # Official Use Only ii. The organization effectively collaborates with the target population in the planning stages of LIA services iii. The organization currently provides or has experience providing ICT-based LIA services # Official Use Only iv. The organization effectively collaborates with partner organizations in the provision of LIA services i. The organization has allocated budget and formalized agreements with other organizations for the provision of ICT-based LIA services # Official Use Only ii. The organization has a strategic financing plan in place to favor the sustainability of ICT-based LIA services i. The organization has access to a space to receive and serve the target population that is equipped to support daily operations # Official Use Only ii. The organization has a strategic infrastructure plan to ensure adequate facilities and tools for delivering in- person services NOTE: The scores provided in this section indicate the overall level of the organization's technology infrast i. The organization has sufficient ICT hardware tools to support daily operations and maintain stable communication channels ii. The organization has stable and reliable internet and phone network connectivity to support daily operations # Official Use Only iii. The organization has adequate online and local storage capacity iv. The organization has adequate internal and external communication channels to support daily operations v. The organization has adequate cybersecurity infrastructure and protocols # Official Use Only vi. The organization has a strategic plan to obtain or maintain adequate ICT infrastructure to support and scale their daily operations i. The organization's staff has appropriate knowledge and expertise on the provision of LIA services for family legal problems ii. The organization's staff has the appropriate skills to implement service and results orientation in their daily work NOTE: The specific groups of people living in vulnerability to which the following sections make reference vulnerability particular to the context). iii. The organization's staff has the appropriate skills to address the needs of people living in vulnerability # Official Use Only iv. The organization's staff has the appropriate skills to perform the administrative tasks necessary to support its daily operations v. The organization has strategic planning for staffing, professional development, and the development of external partnerships, that is aligned with its organizational development plan and future staffing needs for the provision of LIA services # Official Use Only i. The organization's staff has appropriate knowledge of the legal framework surrounding the provision of ICT- based services ii. The organization's staff has the appropriate knowledge and skills to use the organization's ICT hardware tools to support daily operations iii. The organization's staff has appropriate knowledge and skills to develop new ICT-based platforms and services # Official Use Only iv. The organization has strategic planning for staffing, professional development, and the development of external partnerships, that is aligned with its organizational development plan and future staffing needs for the provision of ICT-based services # Official Use Only i. The organization has defined processes to favor evidence-based decision making, including the ability to pilot innovations and allocate budget based on performance ii. The organization's management style supports its ability to achieve its goals of implementing a people- centered approach to LIA services and ICT innovations # Official Use Only iii. Compliance with internal and external rules to guarantee responsible financing, in-kind donations, and cost-sharing schemes # Official Use Only i. The organization has the capacity and processes to generate relevant information for decision-making ii. The organization has access to relevant information inputs to support decision-making # Official Use Only iii. The organization has a strategic plan to collaborate on data collection and research with external actors # Official Use Only III. Indicator a. General experience of the organization in the provision of LIA services b. Experience of the organization in the provision of LIA services specifically for family legal problems If the organization has experience providing LIA services... c. Existence of measures in the organization's LIA services to improve its financial accessibility If the organization has experience providing LIA services... d. Existence of measures in the organization's LIA services to improve its geographical accessibility If the organization has experience providing LIA services... e. Existence of measures in the organization's LIA services to facilitate access by people with disabilities # Official Use Only If the organization has experience providing LIA services... f. Existence of measures in the organization's LIA services to facilitate access by people from linguistic minorities If the organization has experience providing LIA services... g. Existence of measures in the organization's LIA services to facilitate access by people with low legal capability If the organization has experience providing LIA services... h. Existence of measures in the organization's LIA services to facilitate access by the people identified as most vulnerable by the legal needs assessment (in Pillar 1) If the organization has experience providing LIA services... i. Existence of measures in the organization's LIA services to help people access them in time to prevent their problems from escalating # Official Use Only If the organization has experience providing LIA services... j. Existence of measures in the LIA services provided by the organization to adapt LIA to different family legal problems and contexts If the organization has experience providing LIA services... k. Existence of measures in the LIA services provided by the organization to prevent violent practices and revictimization by justice system operators If the organization has experience providing LIA services... l. Existence of measures in the LIA services provided by the organization to prevent discriminatory practices by justice system operators If the organization has experience providing LIA services… m. Existence of clear referral pathways to connect the population served with additional services or specialized support If the organization has experience providing LIA services... n. Existence of partnerships between the implementing organization and other organizations to provide the LIA services in question or to receive people in need of LIA as referrals from other social services # Official Use Only a. Existence of mechanisms to consult with the target population in the planning stages of a LIA service b. Existence of mechanisms to collaborate with the target population in the planning stages of a new service, allowing for a co-creative approach that facilitates people's use of the service and their participation during service implementation c. Existence of mechanisms to consult with the target population during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation a. General experience of external service providers in the provision of ICT-based LIA services If the organization has experience providing ICT-based LIA services... b. Existence of measures to improve access to the ICT- based service by people with low digital capability # Official Use Only a. Existence of a strategic plan with clearly defined initiatives to collaborate with partner organizations in the provision of LIA a. Existence of budget formally allocated to the provision of LIA services b. Existence of a budget formally allocated for the provision of ICT-based LIA services c. Existence of a budget formally allocated for the purchase and maintenance of ICT hardware and software tools d. Existence of a formalized agreement with an external funding organization or donor to obtain funds that can be used to develop an ICT-based LIA service e. Existence of a formalized cost-sharing agreement with a partner organization to develop an ICT-based LIA service f. Existence of formalized agreements with partner organizations to receive in-kind support to develop an ICT-based LIA service g. Existence of a socio-economic analysis of the target population to determine whether to charge individuals for the use of the LIA service, what the cost should be, and whether a progressive cost scheme is feasible # Official Use Only h. Sufficiency of total financial resources--from available via budget allocations, external funding, cost-sharing arrangements, in-kind donations, and/or revenue generated by the service--for sustaining an ICT- facilitated family justice LIA service a. Existence of an organizational development strategy to identify and develop and/or strengthen partnerships with potential funders and donors b. Existence of an organizational cost-sharing strategy to identify and develop and/or strengthen partnerships with potential collaborators c. Existence of a strategic plan to identify and develop or strengthen partnerships with potential contributors for leveraging in-kind support d. Existence of a map of potential donors, in-kind supporters, and functional partners to scale the organization's operations to increase geographic coverage or functional applicability a. The organization has a stable address where it can serve people from their target population without them having to travel far b. The organization is equipped to facilitate confidential attention to the population served c. The organization has reliable public communication channels to support the delivery of LIA services d. The organization has the necessary equipment to sustain record-keeping processes # Official Use Only a. The organization has a strategic plan to obtain or maintain a stable, accessible space to effectively receive people from their corresponding jurisdiction and provide them with in-person LIA services without them having to travel far ndicate the overall level of the organization's technology infrastructure. A lower overall score should not be viewed as a. Landline availability b. SMS-enabled cell phone availability c. Smartphone availability d. Personal computer availability a. Availability of a stable internet connection in the organization's workplace, whether in its main facilities or where the staff is located b. Availability of mobile phone signal and mobile network connection for the mobile devices of the work team # Official Use Only c. Sufficiency of internet or mobile network connection bandwidth a. Sufficiency of local data storage capacity b. Availability and sufficiency of secure online data storage capacity (cloud) c. Sufficiency of access to online servers to host the organization's online platforms or services a. Availability of an organizational e-mail service b. Availability of an instant messaging channel a. Availability of secure authentication mechanisms in the organization's internal communication channels and data storage # Official Use Only b. Availability of security measures against cyber-attacks and malware in the organization's digital platforms and ICT hardware tools a. Existence of a strategic plan to obtain or maintain an adequate ICT infrastructure to support and scale their daily operations, including developing strategic partnerships with external stakeholders a. Availability of appropriate knowledge and expertise within the work team on the provision of LIA services by lawyers and non-lawyers b. Availability of appropriate knowledge and expertise within the working team on the legal framework around family legal problems a. Availability of appropriate skills within the work team to focus their work on understanding and meeting the LIA needs of those using the justice service b. Availability of appropriate skills within the work team to focus their daily work on achieving the results that will enable the organization to achieve its strategic goals in vulnerability to which the following sections make reference are those identified in the legal needs assessment rele a. Availability of appropriate skills within the work team to provide those using the justice service living in vulnerability with LIA that is tailored to their needs b. Availability of appropriate skills within the work team to prevent discrimination against those using the LIA service by justice system operators # Official Use Only c. Availability of the appropriate skills within the work team to implement a trauma-informed response to people who need it a. Availability of appropriate skills and capacity within the work team to perform necessary administrative tasks, including developing and implementing internal protocols and policies, ensure their compliance, and managing human resources b. Availability of appropriate skills and capacity within the work team to monitor performance a. Existence of an organizational staffing and recruitment plan that is aligned with the organizational development plan and future staffing needs for the provision of LIA services b. Existence of an organizational professional development and training plan that is aligned with the organizational development plan and future staffing needs for the provision of LIA services c. Existence of an organizational strategic plan for the development of partnerships with external stakeholders to help obtain and channel the necessary human capital to provide LIA services that is aligned with the organizational development plan and future staffing needs # Official Use Only a. Availability of appropriate knowledge and expertise within the work team on the legal framework surrounding the provision of ICT-based services a. Availability of the appropriate skills within the work team to use the organization's ICT hardware and software tools to support daily operations a. Availability of the appropriate skills within the work team to design new ICT-based services that focus on meeting the LIA needs of those using the justice service b. Availability of the appropriate skills within the work team to develop new ICT-based platforms or services for the provision of LIA c. Availability of the appropriate skills within the work team to operate ICT-based platforms or services for the provision of LIA d. Availability of the appropriate skills within the work team to provide technical assistance and troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services for the provision of LIA # Official Use Only e. Availability of the appropriate skills within the work team to continuously assess the need to update the technology used in ICT-based platforms and services for the provision of LIA and to perform those updates accordingly a. Existence of an organizational staffing and recruitment plan that is aligned with the organizational development plan and future staffing needs for the development and provision of ICT-based services b. Existence of an organizational professional development, training, and staff reallocation plan that is aligned with the organizational development plan and future staffing needs for the development and provision of ICT-based services c. Existence of an organizational strategic plan for the development of partnerships with external stakeholders to help obtain or channel the necessary human capital to provide LIA services that is aligned with the organizational development plan and future staffing needs # Official Use Only a. Existence of a protocol that defines clear rules to implement performance-based budgeting b. Existence of a budget for piloting innovations c. Existence of a protocol for piloting innovations a. Existence of clear statements on the organization's vision around people-centered justice and technological innovation b. Existence of a performance monitoring and evaluation structure c. Existence of a strategic plan to ensure coherence between programmatic goals at the organizational level and the day-to-day responsibilities of staff d. Existence of a protocol for sanctioning compliance with internal protocols and policies, and with the relevant legal framework # Official Use Only e. Existence of protocols to facilitate performance-based professional development f. Existence of strategies to scale up LIA services or partner with external LIA service providers g. Existence of human resources protocols that enable compliance with organizational plans for staffing and recruitment, professional development, and flexible talent management, such as flexible job descriptions a. Meeting of the administrative, fiscal, and transparency requirements to receive funding from different international and local institutions from the private, public, and international sectors b. Meeting of the administrative, fiscal, and transparency requirements to receive financial and in-kind donations c. Existence of protocols and rules that allow for the organization to use in-kind donations and cost-sharing schemes to support their daily operations # Official Use Only a. Existence of a budget for generating and analyzing data to inform organizational decision making b. Existence of a protocol defining the mechanisms for monitoring, evaluation, and learning from projects If there is an organizational protocol for monitoring, evaluation, and learning from projects... c. The organization's monitoring, evaluation, and learning protocol is clearly linked to the assessment of people's LIA needs d. Existence of a protocol for conducting a financial analysis of innovations, including the total costs and savings to the organization e. Existence of a protocol for conducting risk assessments for innovations a. Existence of a legal needs survey or other mechanism to inform them on the needs of their target population in their own voices b. Existence of a socio-economic analysis of the target population to understand the operational context and identify the groups experiencing the greatest vulnerability # Official Use Only a. Existence of an organizational plan to develop or strengthen partnerships with other organizations to co- create and collaborate in the implementation of an internal measurement framework around people's LIA needs b. Existence of an organizational plan to develop or strengthen partnerships with other organizations to scale or improve the quality of external data collection processes around people's LIA needs # Official Use Only IV. Scoring system 0=The organization does not currently provide and has not provided any LIA service to the target population. 0.5=The organization has provided LIA services to the target population in the past but currently does not. 1=The organization currently provides at least one LIA service to the target population. 0=The organization does not currently provide and has not provided any LIA service for family legal problems to the target population. 0.5=The organization has provided LIA services for family legal problems to the target population in the past but currently does not. 1=The organization currently provides or has provided at least one LIA service for family legal problems to the target population. N/A=The preceding law/factor does not apply. 0=The organization's LIA services have no measures in place to increase financial accessibility, including making the service free to all or accepting some pro bono cases. 0.5= The organization's LIA services have measures in place to increase financial accessibility, including making the service free to all or accepting some pro bono cases, but such measures are not consistently utilized. 1=The organization's LIA services have at least one measure in place to increase financial accessibility, including making the service free to all or accepting some pro bono cases, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization's LIA services have no measures in place to increase geographical accessibility, including having a mechanism to facilitate access by people who live far from the service. 0.5= The organization's LIA services have at least one measure in place to increase geographical accessibility, including having a mechanism to facilitate access by people who live far from the service, but such measures are not consistently utilized. 1=The organization's LIA services have at least one measure in place to increase geographical accessibility, including having a mechanism to facilitate access by people who live far from the service, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization does not have measures in place to facilitate access for people with disabilities, such as physical modifications to the organization's facilities or the hiring of sign language interpreters. 0.5=The organization has measures in place to facilitate access for people with disabilities, such as physical modifications to the organization's facilities or the hiring of sign language interpreters, but such measures are not consistently utilized. 1=The organization has measures in place to facilitate access for people with disabilities, such as physical modifications to the organization's facilities or the hiring of sign language interpreters, and such measures are consistently utilized. # Official Use Only N/A=The preceding law/factor does not apply. 0=The organization does not have measures in place to facilitate access for people from linguistic minorities, including translation into other languages or the hiring of interpreters. 0.5=The organization has measures in place to facilitate access for people from linguistic minorities, including translation into other languages and accessibility adjustments for people with disabilities, but such measures are not consistently utilized. 1=The organization has measures in place to facilitate access for people from linguistic minorities, including translation into other languages or the hiring of interpreters, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization does not have measures in place to facilitate access for people with low legal capability, including the incorporation of didactic material on the rights of individuals and the legal dimension of family problems. 0.5=The organization has measures in place to facilitate access for people with low legal capability, including the incorporation of didactic material on the rights of individuals and the legal dimension of family problems, but such measures are not consistently utilized. 1=The organization has measures in place to facilitate access for people with low legal capability, including the incorporation of didactic material on the rights of individuals and the legal dimension of family problems, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization has no measures in place to facilitate access for the people identified as most vulnerable by the legal needs assessment. 0.5=The organization has measures in place to facilitate access for the people identified as most vulnerable by the legal needs assessment, but such measures are not consistently utilized. 1=The organization has at least one measure in place to facilitate access by the people identified as most vulnerable by the legal needs assessment, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization has no measures in place to improve the timeliness of the service provided, such as proactively informing people about the service in situations where they may need it. 0.5=The organization has measures in place to improve the timeliness of the service provided, such as proactively informing people about the service in situations where they may need it, but such measures are not consistently utilized. 1=The organization has at least one measure in place to improve the timeliness of the service provided, such as proactively informing people about the service in situations where they may need it, and such measures are consistently utilized. # Official Use Only N/A=The preceding law/factor does not apply. 0=The organization has no measures in place to strengthen the responsiveness of the LIA services provided to the seriousness of the legal problem, the specific type of problem, and individual contexts. 0.5=The organization has measures in place to strengthen the responsiveness of the LIA services provided to the seriousness of the legal problem, the specific type of problem, and individual contexts, but such measures are not consistently utilized. 1=The organization has at least one measure in place to strengthen the responsiveness of the LIA services provided to the seriousness of the legal problem, the specific type of problem, and individual contexts, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization has no measures in place to prevent violent practices and revictimization by justice system operators. 0.5=The organization has measures in place to prevent violent practices and revictimization by justice system operators, but such measures are not consistently utilized. 1=The organization has at least one measure in place to prevent violent practices and revictimization by justice system operators, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization has no measures in place to prevent discriminatory practices by justice system operators. 0.5=The organization has measures in place to prevent discriminatory practices by justice system operators, but such measures are not consistently utilized. 1=The organization has at least one measure in place to prevent discriminatory practices by justice system operators, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization does not have a clear referral system in place to connect the population served with additional services or specialized support. 0.5=The organization has a clear referral system in place to connect the population served with additional services or specialized support, but such measures are not consistently utilized. 1= The organization has a clear referral system in place to connect people served with additional services or specialized support, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=The organization has not established any partnerships to provide the LIA services in question or to receive people in need of LIA from other social services. 0.5=The organization has established partnerships to provide the LIA services in question or to receive people in need of LIA from other social services, but partnership channels are not consistently utilized. 1=The organization has established at least one partnership to provide the LIA services in question or to receive people in need of LIA from other social services, and such partnership channels are consistently utilized. # Official Use Only 0=The organization does not have mechanisms in place to conduct consultations with the target population in the planning stages of LIA services. 0.5=The organization has mechanisms in place to consult with the target population in the planning stages of LIA services, but consultations are rarely implemented. 1=The organization has mechanisms in place to conduct consultations with the target population in the planning stages of new services, and consultations are systematically implemented. 0=The organization does not have mechanisms in place to collaborate with the target population in the planning stages of new services, thus not allowing for a co- creative approach that would facilitate people's use of the service and their participation during service implementation. 0.5=The organization has defined mechanisms to collaborate with the target population in the planning stages of a new service, allowing for a co-creative approach that facilitates people's use of the service and their participation during service implementation, but such mechanisms are not consistently utilized. 1=The organization has defined mechanisms to collaborate with the target population in the planning stages of a new service, allowing for a co-creative approach that facilitates people's use of the service and their participation during service implementation, and such mechanisms are consistently utilized. 0=The organization does not have mechanisms in place to consult with those using the justice service during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation. 0.5=The organization has mechanisms in place to consult with those using the justice service during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation, but such consultations mechanisms are not consistently utilized. 1=The organization has mechanisms in place to consult with those using the justice service during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation, and such consultation mechanisms are consistently utilized. 0=The organization does not currently provide and have not provided any ICT-based LIA services to the target population. 0.5=The organization has provided ICT-based LIA services to the target population in the past but currently do not. 1=The organization currently provides ICT-based LIA services to the target population. N/A=The preceding law/factor does not apply. 0=The organization has no measures in place to improve access to the ICT-based service by people with low digital capability, including user manuals or in-person assistance. 0.5=The organization has measures in place to improve access to the ICT-based service by people with low digital capability, including user manuals or in-person assistance, but the measures are not consistently utilized. 1=The organization has at least one measure in place to improve access to the ICT- based service by people with low digital capability, including user manuals or in- person assistance, an there is strong institutional uptake of the measures. # Official Use Only 0=The organization does not have a strategic plan with clearly defined initiatives to collaborate with partner organizations. 0.5=The organization has a strategic plan with clearly defined initiatives to collaborate with partner organizations, but it is not effectively implemented. 1=The organization has a strategic plan with clearly defined initiatives to collaborate with partner organizations, and the plan is effectively implemented. Dimension 3.1 score 0=There is no portion of the organization's budget that is formally allocated to providing LIA services. 0.5=There is a portion of the organization's budget that is formally allocated to providing LIA services, but it is not sufficiently large to ensure the sustainability of the LIA services. 1=There is a portion of the organization's budget that is formally allocated to providing LIA services, and it is sufficiently large to ensure the sustainability of the LIA services. 0=There is no portion of the organization's budget that is formally allocated to providing ICT-based LIA services. 0.5=There is a portion of the organization's budget that is formally allocated to providing ICT-based LIA services, but it is not sufficiently large to ensure the sustainability of the LIA services. 1=There is a portion of the organization's budget that is formally allocated to providing ICT-based LIA services, and it is sufficiently large to ensure the sustainability of the LIA services. 0=There is no portion of the organization's budget that is formally allocated for the purchase and maintenance of ICT hardware and software tools. 0.5=There is a portion of the organization's budget that is formally allocated for the purchase and maintenance of ICT hardware and software tools, but it is not sufficiently large to ensure the sustainability of the LIA services. 1=There is a portion of the organization's budget that is formally allocated for the purchase and maintenance of ICT hardware and software tools 0=There is no formal agreement with an external funding organization or donor to obtain funds that can be used to develop an ICT-based LIA service. 1=There is a formal agreement with an external funding organization or donor to obtain funds that can be used to develop an ICT-based LIA service. 0=There is no formal cost-sharing agreement with a partner organization to develop the ICT-based LIA service. 1=The organization has a formal cost-sharing agreement with a partner organization to develop the ICT-based LIA service. 0=The organization does not have formalized agreements to receive in-kind support to develop the ICT-based LIA service. 1=The organization has formalized agreements to receive in-kind support to develop the ICT-based LIA service. 0=No socio-economic analysis has been conducted to whether to charge individuals for the use of the LIA service, what the cost should be, and whether a progressive cost scheme is feasible. 1=A socio-economic analysis of the target population has been conducted to determine whether to charge individuals for the use of the LIA service, what the cost should be, and whether a progressive cost scheme is feasible. # Official Use Only 0=Total financial resources, available across all possible streams (budget allocations, external funding, cost-sharing arrangements, in-kind donations, and/or revenue generated by the service) are not sufficient to sustain an ICT-facilitated family justice LIA service. 1=Total financial resources are sufficient to sustain an ICT-facilitated family justice LIA service. 0=The organization does not have a strategy to identify and develop and/or strengthen partnerships with potential funders and donors. 1=The organization has a development strategy to identify and develop and/or strengthen partnerships with potential funders and donors. 0=The organization does not have a formal strategy for identifying and developing, and/or strengthening cost-sharing partnerships with collaborators. 1=The organization has a formal strategy for identifying and developing, and/or strengthening cost-sharing partnerships with collaborators. 0=The organization does not have a strategic plan to identify and develop and/or strengthen partnerships with potential contributors for leveraging in-kind support. 1=The organization has a strategic plan to identify and develop and/or strengthen partnerships with potential contributors for leveraging in-kind support. 0=There is no map of potential donors, in-kind supporters, and functional partners to scale the organization's operations to increase geographic coverage or functional applicability. 1=A map of potential donors, in-kind supporters, and functional partners exists, identifying ways to scale the organization's operations and increase geographic coverage or functional applicability. Dimension 3.2 score 0= The organization does not have a stable address where it can serve its target population. 0.5= The organization has a stable address where it can serve its target population but require them to travel far to access it. 1=The organization has a stable address where it can serve its target population. 0=The organization does not have a space equipped to provide confidential attention to the population served, if needed. 1=The organization has a space equipped to provide confidential attention to the population served, if needed. 0=The organization does not have reliable public communication channels to support the delivery of LIA services. 1=The organization has reliable public communication channels to support the delivery of LIA services. 0=The organization does not have a strategic plan to establish or enhance record- keeping processes and reliable public communication channels to support the delivery of LIA services, including developing strategic partnerships with external stakeholders. 1=The organization has a strategic plan to establish or enhance record-keeping processes and reliable public communication channels to support the delivery of LIA services, including developing strategic partnerships with external stakeholders. # Official Use Only 0=The organization does not have a strategic plan to obtain or maintain a stable, accessible space to effectively receive and serve its target population, including developing strategic partnerships with external stakeholders. 1=The organization has a strategic plan to obtain or maintain a stable, accessible space to effectively receive and serve its target population, including developing strategic partnerships with external stakeholders. Dimension 3.3.A score gy infrastructure. A lower overall score should not be viewed as a definitive measure of readiness, but rather as an im 0=The organization does not have access to a landline to answer calls from the people it serves or partner organizations. 1=The organization has access to a landline to answer calls from the people it serves or partner organizations. 0=The organization does not have access to cell phones to enable the team to communicate with the people it serves or partner organizations via SMS. 1=The organization has access to cell phones to enable the team to communicate with the people it serves or partner organizations via SMS. 0=The organization does not have access to smartphones to enable the team to communicate with the people it serves or partner organizations via mobile apps. 1=The organization has access to smartphones to enable the team to communicate with the people it serves or partner organizations via mobile apps. 0=The organization does not have access to personal computers. 0.5=The organization has personal computers but they are not enough to guarantee access for the entire team or they do not have enough processing capacity to support their daily tasks. 1=The entire team has access to personal computers with sufficient processing power to support their daily activities. 0=The organization does not have access to a stable internet connection in its main facilities or where the work team is located. 0.5=The organization has access to an internet connection in the workplace, but it is not stable enough to allow the staff to work without frequent interruptions. 1=The organization has access to a stable internet connection in its main facilities or where the work team is located that allows the staff to work without frequent interruptions. 0=None of the organization's cellphones and smartphones have mobile phone signal and mobile network connection. 0.5=Some of the organization's cellphones and smartphones have mobile phone signal and mobile network connection. 1=All the organization's cellphones and smartphones have mobile phone signal and mobile network connection. # Official Use Only 0=The organization does not have access to a fast enough internet or mobile network connection with broad enough bandwidth to allow the staff to work efficiently. 0.5=The organization has access to a fast enough internet or mobile network connection with broad enough bandwidth to allow some of the staff to work efficiently, but not everyone. 1=The organization has access to a fast enough internet or mobile network connection with broad enough bandwidth to allow the entire staff to work efficiently. 0=The organization's hardware tools do not ensure that staff have enough local storage space to carry out their daily tasks without major problems and have easy access to the files they need. 1=The organization's hardware tools ensure that staff have enough local storage space to carry out their daily tasks without major problems and have easy access to the files they need. 0=The organization does not have access to online data storage solutions (cloud). 0.5=The organization has access to online storage solutions (cloud) but the storage space is not enough for the staff to perform their daily tasks without major problems and have easy access to the files they need, or the service is not secure enough to protect the organization's data. 1=The organization's access to online storage solutions (cloud) ensures that the staff have enough secure storage space to perform their daily tasks without major problems and have easy access to the files they need. 0=The organization does not have sufficient access to online servers to meet its online platform hosting needs. 1=The organization has sufficient access to online servers to meet its online platform hosting needs. 0=The organization does not provide organizational e-mail accounts to staff members. 1=The organization provides organizational e-mail accounts to staff members to facilitate internal communications. 0=The organization does not have organizational access to instant messaging channels to staff members to facilitate internal and external communications. 1=The organization has organizational access to instant messaging channels to staff members to facilitate internal and external communications. 0=The organization does not have secure authentication protocols in place to validate the identity of its staff members when using organizational communication channels or accessing stored data. 0.5=The organization uses passwords as their only authentication mechanism. 1=The organization has secure authentication mechanisms in place to validate the identity of its staff members when using organizational communication channels or accessing stored data. The organization uses any secure authentication mechanism in addition to passwords, such as multi-factor authentication via SMS or specialized authentication apps, single sign-on codes, or biometric security measures. # Official Use Only 0=The organization does not have appropriate cybersecurity measures in place to protect their digital platforms and ICT hardware tools, such as up-to-date anti- malware solutions, that reflect the risks it faces. 1=The organization has cybersecurity measures in place to protect their digital platforms and ICT hardware tools, such as up-to-date anti-malware solutions, that reflect the risks it faces. 0=The organization does not have a strategic plan to obtain or maintain an adequate ICT infrastructure to support and scale their daily operations, including developing strategic partnerships with external stakeholders. 1=The organization has a strategic plan to obtain or maintain an adequate ICT infrastructure to support and scale their daily operations, including developing strategic partnerships with external stakeholders. Dimension 3.3.B score 0=The work team does not have the appropriate knowledge and expertise on the provision of LIA services by lawyers and non-lawyers. 1=The work team has the appropriate knowledge and expertise on the provision of LIA services by lawyers and non-lawyers. 0=The work team does not have the appropriate knowledge and expertise on the legal framework around family legal problems. 1=The work team has the appropriate knowledge and expertise on the legal framework around family legal problems. 0=The work team does not have the appropriate skills to focus their daily work on understanding and meeting the LIA needs of those using the justice service. 1=The work team has the appropriate skills to focus their daily work on understanding and meeting LIA needs of those using the justice service. 0=The work team does not have the appropriate skills to focus their daily work on achieving the results that will enable the organization to achieve its strategic goals. 1=The work team has the appropriate skills to focus their daily work on achieving the results that will enable the organization to achieve its strategic goals. eference are those identified in the legal needs assessment relevant for Dimension 1.1 and should also include those 0=The work team does not have the appropriate skills to provide those using the justice service living in vulnerability with LIA that is tailored to their needs. 0.5=The work team has the appropriate skills to provide those using the justice service living in vulnerability with LIA that is tailored to their needs, but fails to do so regularly. 1=The work team has the appropriate skills to provide those using the justice service living in vulnerability with LIA that is tailored to their needs, and does so on a regular basis. 0=The work team does not have the appropriate skills to prevent discrimination against those using the LIA service by justice system operators. 0.5=The work team has the appropriate skills to prevent discrimination against those using the LIA service by justice system operators, but fails to do so regularly. 1=The work team has the appropriate skills to prevent discrimination against those using the LIA service by justice system operators, and does so on a regular basis. # Official Use Only 0=The work team does not have the appropriate skills to implement a trauma- informed response to people who need it. 0.5=The work team has the appropriate skills to implement a trauma-informed response to people who need it, but fails to do so regularly. 1=The work team has the appropriate skills to implement a trauma-informed response to people who need it, and does so on a regular basis. 0=The work team does not have the appropriate skills and capacity to perform the necessary administrative tasks to support daily operations. 0.5=The work team has appropriate skills to perform the necessary administrative tasks to support daily operations, but this is limited due to insufficient capacity to handle the workload. 1=The work team has the appropriate skills and capacity to perform the necessary administrative tasks to support daily operations. 0=The work team does not have the appropriate skills and capacity to monitor performance. 0.5=The work team has appropriate skills to monitor performance, but this is limited due to insufficient capacity to handle the workload. 1=The work team has the appropriate skills and capacity to monitor performance. 0=The organization does not have a staffing and recruitment plan in line with the organizational development strategy and future staff needs, or does not have an organizational development plan. 0.5=The organization has a staffing and recruitment plan, but it is not in line with the organizational development plan or it is not effectively implemented. 1=The organization has a staffing and recruitment plan in line with the organizational development plan and future staff needs, and the plan is effectively implemented. 0=The organization does not have a professional development and training plan in line with the organizational development strategy and future staff needs, or does not have an organizational development plan. 0.5=The organization has a professional development and training plan, but it is not in line with the organizational development plan or it is not effectively implemented. 1=The organization has a professional development and training plan in line with the organizational development plan and future staff needs, and the plan is effectively implemented. 0=The organization does not have a strategic plan for the development of partnerships with external stakeholders to help obtain and maintain the necessary human capital to provide LIA services that is in line with the organizational development strategy and future staff needs, or does not have an organizational development plan. 0.5=The organization has plan for the development of partnerships with external stakeholders to help obtain and maintain the necessary human capital to provide LIA services, but it is not in line with the organizational development plan or it is not effectively implemented. 1=The organization has plan for the development of partnerships with external stakeholders to help obtain and maintain the necessary human capital to provide LIA services in line with the organizational development plan and future staff needs, and the plan is effectively implemented. Dimension 3.4.A score # Official Use Only 0=The work team does not have the appropriate knowledge and expertise on the legal framework surrounding the provision of ICT-based services. 1=The work team has the appropriate knowledge and expertise on the legal framework surrounding the provision of ICT-based services. 0=The work team does not have the appropriate skills to use the organization's hardware and software tools to support daily operations. 0.5=Part of the work team has the appropriate skills to use the organization's hardware and software tools to support daily operations. 1=The work team has the appropriate skills to use the organization's hardware and software tools (cellphones, smartphones, or computers, as needed) to support daily operations. 0=The work team does not have the appropriate skills to design new ICT-based services that focus on meeting the LIA needs of those using the justice service. 0.5=The work team has the appropriate skills to design new ICT-based services that focus on meeting the LIA needs of those using the justice service, but does not have the capacity to handle the workload. 1=The work team has the appropriate skills and capacity to design new ICT-based services that focus on meeting the LIA needs of those using the justice service. 0=The work team does not have the appropriate skills to develop new ICT-based platforms or services for the provision of LIA. 0.5=The work team has the appropriate skills to develop new ICT-based platforms or services for the provision of LIA, but does not have the capacity to handle the workload. 1=The work team has the appropriate skills and capacity to develop new ICT-based platforms or services for the provision of LIA. 0=The work team does not have the appropriate skills to operate ICT-based platforms or services for the provision of LIA. 0.5=The work team has the appropriate skills to operate ICT-based platforms or services for the provision of LIA, but does not have the capacity to handle the workload. 1=The work team has the appropriate skills and capacity to operate ICT-based platforms or services for the provision of LIA. 0=The work team does not have the appropriate skills to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services for the provision of LIA. 0.5=The work team has the appropriate skills to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services for the provision of LIA. 1=The work team has the appropriate skills and capacity to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services for the provision of LIA. # Official Use Only 0=The work team does not have the appropriate skills to continuously assess the need to update the technology used in ICT-based platforms and services for the provision of LIA and to perform those updates accordingly. 0.5=The work team has the appropriate skills to continuously assess the need to update the technology used in ICT-based platforms and services for the provision of LIA and to perform those updates accordingly, but does not have the capacity to handle the workload. 1=The work team has the appropriate skills and capacity to continuously assess the need to update the technology used in ICT-based platforms and services for the provision of LIA and to perform those updates accordingly. 0=The organization does not have a staffing and recruitment plan in line with the organizational development strategy and future staff needs for the development and provision of ICT-based services, or does not have an organizational development plan. 0.5=The organization has a staffing and recruitment plan for the development and provision of ICT-based services, but it is not in line with the organizational development plan or it is not effectively implemented. 1=The organization has a staffing and recruitment plan in line with the organizational development plan and future staff needs for the development and provision of ICT- based services, and the plan is effectively implemented. 0=The organization does not have a professional development and training plan in line with the organizational development strategy and future staff needs for the development and provision of ICT-based services, or does not have an organizational development plan. 0.5=The organization has a professional development and training plan for the development and provision of ICT-based services, but it is not in line with the organizational development plan or it is not effectively implemented. 1=The organization has a professional development and training plan in line with the organizational development plan and future staff needs for the development and provision of ICT-based services, and the plan is effectively implemented. 0=The organization does not have a strategic plan for the development of partnerships with external stakeholders to help obtain and maintain the necessary human capital to provide LIA services that is in line with the organizational development strategy and future staff needs, or does not have an organizational development plan. 0.5=The organization has a plan for the development of partnerships with external stakeholders to help obtain and maintain the necessary human capital to provide LIA services, but it is not in line with the organizational development plan or it is not effectively implemented. 1=The organization has a plan for the development of partnerships with external stakeholders to help obtain and maintain the necessary human capital to provide LIA services in line with the organizational development plan and future staff needs, and the plan is effectively implemented. Dimension 3.4.B score # Official Use Only 0=The organization does not have a protocol in place that defines clear and actionable rules to implement performance-based budgeting. 0.5=The organization has a protocol in place that defines clear and actionable rules to implement performance-based budgeting, but it is not effectively implemented. 1=The organization has a protocol in place that defines clear and actionable rules to implement performance-based budgeting. 0=The organization does not have a budget for the pilot phase of innovations that does not depend on the results observed during this phase. 1=The organization has a budget for the pilot phase of innovations that does not depend on the results observed during this phase. 0=The organization does not have a protocol in place that formalizes the piloting of innovations and defines clear rules of how to evaluate the results and implement lessons learned. 0.5=The organization has a protocol in place that formalizes the piloting of innovations and defines clear rules of how to evaluate the results and implement lessons learned, but it is not effectively implemented. 1=The organization has a protocol in place that formalizes the piloting of innovations and defines clear rules of how to evaluate the results and implement lessons learned. 0=The organization has not made clear statements available to all staff members about its vision around people-centered justice and technological innovation. 1=The organization has made clear statements available to all staff members about its vision around people-centered justice and technological innovation. 0=The organization does not have a clear structure in place with rules and mechanisms for the monitoring and evaluation of staff members. 0.5=The organization has a clear structure in place with rules and mechanisms for the monitoring and evaluation of staff performance, but such mechanisms are not consistently utilized.. 1=The organization has a clear structure in place with rules and mechanisms for the monitoring and evaluation of staff performance, and such mechanisms are consistently utilized. 0=The organization does not have a strategic plan that links the organization's programmatic goals to the day-to-day responsibilities of staff. 0.5=The organization has a strategic plan that links the organization's programmatic goals to the day-to-day responsibilities of staff, but lacks mechanisms to monitor its implementation. 1=The organization has a strategic plan that links the organization's programmatic goals to the day-to-day responsibilities of staff, and the mechanisms to monitor its implementation. 0=The organization does not have a clear protocol for sanctioning compliance with internal protocols and policies, and with the relevant legal framework, that is easily accessible to all employees. 0.5=The organization has a clear protocol for sanctioning compliance with internal protocols and policies, and with the relevant legal framework, that is easily accessible to all employees, but it is not effectively implemented. 1=The organization has a clear protocol for sanctioning compliance with internal protocols and policies, and with the relevant legal framework, that is easily accessible to all employees, and the protocol is effectively implemented. # Official Use Only 0=The organization does not have a clear protocol that defines rules for performance- based professional development and advancement within the organization's structure. 0.5=The organization has a clear protocol that defines rules for performance-based professional development and advancement within the organization's structure, but it is not effectively implemented. 1=The organization has a clear protocol that defines rules for performance-based professional development and advancement within the organization's structure. 0=The organization does not have a strategy to scale up LIA services or partner with external LIA service providers. 0.5=The organization has a strategy to scale up LIA services or partner with external LIA service providers, but no steps have been taken to implement such strategy. 1-The organization has a strategy to scale up LIA services or partner with external LIA service providers, and it has allocated staff and resources to implement such strategy. 0=The organization does not have human resources protocols that enable compliance with organizational plans for staffing and recruitment, professional development, and flexible talent management, such as flexible job descriptions. 0.5=The organization has human resources protocols that enable compliance with organizational plans for staffing and recruitment, professional development, and flexible talent management, such as flexible job descriptions, but these protocols are not effectively implemented. 1=The organization has human resources protocols that enable compliance with organizational plans for staffing and recruitment, professional development, and flexible talent management, such as flexible job descriptions, and these protocols are effectively implemented. 0=The organization does not meet the administrative, transparency, and fiscal requirements to receive funding from different international and local institutions from the private, public, and international sectors. 1=The organization meets the administrative, transparency, and fiscal requirements to receive funding from different international and local institutions from the private, public, and international sectors. 0=The organization does not meet the administrative, transparency, and fiscal requirements to receive financial and in-kind donations. 1=The organization meets the administrative, transparency, and fiscal requirements to receive financial and in-kind donations. 0=The organization's protocols and the normative frameworks to which it is subject do not allow for it to use in-kind donations and cost-sharing schemes to support their daily operations. 1=The organization's protocols and the normative frameworks to which it is subject allow for it to use in-kind donations and cost-sharing schemes to support their daily operations. Dimension 3.5 score # Official Use Only 0=The organization does not have a budget for generating and analyzing data to inform organizational decision making. 1=The organization has a budget for generating and analyzing data to inform organizational decision making. 0=The organization does not have a protocol in place that defines the mechanisms for monitoring, evaluation, and learning for new projects. 0.5=The organization has a protocol in place that defines the mechanisms for monitoring, evaluation, and learning for new projects, but the protocol is not effectively implemented. 1=The organization has a protocol in place that defines the mechanisms for monitoring, evaluation, and learning for new projects, and the protocol is effectively implemented. N/A=The preceding law/factor does not apply. 0=The organization's monitoring, evaluation, and learning protocol is not clearly linked to the assessment of people's LIA needs. 1=The organization's monitoring, evaluation, and learning protocol is clearly linked to the assessment of people's LIA needs. 0=The organization does not have a protocol in place that defines clear and actionable rules to conduct a financial analysis for innovations. 0.5=The organization has a protocol in place that defines clear and actionable rules to conduct a financial analysis of innovations, but this analysis is rarely implemented. 1=The organization has a protocol in place that defines clear and actionable rules to conduct a financial analysis of innovations, and this analysis is systematically implemented. 0=The organization does not have a protocol in place that defines clear and actionable rules to conduct a risk assessment for innovations. 0.5=The organization has a protocol in place that defines clear and actionable rules to conduct a risk assessment for innovations, but risk assessments are rarely implemented. 1=The organization has a protocol in place that defines clear and actionable rules to conduct a risk assessment for innovations, and this analysis is systematically implemented. 0=The organization does not have systematic information about the legal needs of its target population. 1=The organization has conducted a legal needs survey of the target population or gathered information through other means, such as qualitative research or user surveys. 0=No socio-economic analysis has been conducted by the organization to understand the operational context and identify the groups experiencing the greatest vulnerability. 1=A socio-economic analysis of the target population has been conducted by the organization to understand the operational context and identify the groups experiencing the greatest vulnerability, # Official Use Only 0=The organization does not have a plan to develop or strengthen partnerships with other organizations to co-create and collaborate in the implementation of an internal measurement framework around people's LIA needs. 0.5=The organization has a plan to develop or strengthen partnerships with other organizations to co-create and collaborate in the implementation of an internal measurement framework around people's LIA needs, but the plan is not implemented. 1=The organization has a plan to develop or strengthen partnerships with other organizations to co-create and collaborate in the implementation of an internal measurement framework around people's LIA needs, and the plan is systematically implemented. 0=The organization does not have a plan to develop or strengthen partnerships with other organizations to scale or improve the quality of external data collection processes around people's LIA needs. 0.5=The organization has a plan to develop or strengthen partnerships with other organizations to scale or improve the quality of external data collection processes around people's LIA needs, but the plan is not implemented. 1=The organization has a plan to develop or strengthen partnerships with other organizations to scale or improve the quality of external data collection processes around people's LIA needs, and the plan is systematically implemented. Dimension 3.6 score # Official Use Only V. Score VI. Source Annual operations reports or other internal administrative records Annual operations reports or other internal administrative records Internal administrative records such as demographics of the people served or descriptions of people served in institutional reports; internal survey Internal administrative records; mapping of the organization's facilities, including kiosks or one-stop shops, among others; internal survey Internal administrative records such as mapping of the organization's facilities or annual reports on new infrastructure; internal survey # Official Use Only Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records; internal survey # Official Use Only Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records; internal survey # Official Use Only Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records; internal survey Internal administrative records Internal administrative records; internal survey # Official Use Only Internal administrative records such as institutional strategic plans or Memorandums of Understanding signed; internal survey 0.00 / 20 points Internal and public financial records such as annual budget spending reports Internal and public financial records such as annual budget spending reports Internal and public financial records such as annual budget spending reports Internal administrative records Internal administrative records Internal administrative records Internal administrative records # Official Use Only Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records 0.00 / 12 points Internal consultation Internal consultation Internal consultation Internal consultation # Official Use Only Internal consultation 0.00 /5 points asure of readiness, but rather as an important input for selecting the most appropriate type of technology on which to Internal consultation Internal consultation Internal consultation Internal consultation Internal consultation Internal consultation # Official Use Only Internal consultation Internal consultation Internal consultation Internal consultation Internal consultation Internal consultation Internal consultation # Official Use Only Internal consultation Internal administrative records 0.00 /15 points Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey ion 1.1 and should also include those explicitly listed in indicator 1.1.iii.a. (women, people in poverty, children and ad Internal consultation or survey Internal consultation or survey # Official Use Only Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey 0.00 /12 points # Official Use Only Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey # Official Use Only Internal consultation or survey Internal consultation or survey Internal consultation or survey Internal consultation or survey 0.00 /10 points # Official Use Only Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records # Official Use Only Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records 0.00 /13 points # Official Use Only Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records Internal administrative records # Official Use Only Internal administrative records Internal administrative records 0.00 / 9 points # Official Use Only VII. Adaptable (legal VIII. Adaptable (justice problems) services) Yes Yes, by changing the reference Yes Yes, by changing the reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes % Dimension 3.1 0% Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes % Dimension 3.2 0% Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes % Dimension 3.3.A 0% ost appropriate type of technology on which to base the development of an innovation. Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes % Dimension 3.3.B 0% Yes No Yes, by changing the reference Yes Yes Yes Yes Yes .a. (women, people in poverty, children and adolescents, older adults, ethnic and racialized minorities, people with a n Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes % Dimension 3.4.A 0% # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes % Dimension 3.4.B 0% # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes % Dimension 3.5 0% # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes % Dimension 3.6 0% Pillar 3 Score 0% # Official Use Only IX. Make or Break for the use X. Notes of justice technology No No No No No # Official Use Only No No No No # Official Use Only No No No No No # Official Use Only No No No No No # Official Use Only No No No No No No No In-kind support can range from equipment donations to volunteer work and may be provided by organizations but also individuals. No # Official Use Only No No No No No No No No No # Official Use Only No nnovation. No No No No No No # Official Use Only No No No No No No No # Official Use Only No No No No No No c and racialized minorities, people with a non-traditional partnership status, and other groups living in No No # Official Use Only No No No No No No # Official Use Only No No No No No No # Official Use Only No No No No # Official Use Only No No No No No No No # Official Use Only No No No No No No # Official Use Only No No No No No No No # Official Use Only No No # Official Use Only Pillar 4. External Factors Impacting the Implementation and Sustainability o I. Dimension 4.1 People-Centricity and ICT Use in Existing LIA Services Offered by Local External Providers # Official Use Only # Official Use Only # Official Use Only # Official Use Only 4.2 Funding and In-Kind Support Available in Ecosystem # Official Use Only 4.3A Sufficient Availability of Jurisdiction- Wide Infrastructure Around LIA # Official Use Only 4.3B Sufficient Availability of Jurisdiction- Wide Infrastructure Around ICT # Official Use Only # Official Use Only 4.4A Sufficient Availability of Jurisdiction- Wide Human Capital Around LIA # Official Use Only # Official Use Only # Official Use Only 4.4B Sufficient Availability of Jurisdiction- Wide Human Capital Around ICT # Official Use Only 4.5 Government-Wide and Partners' Processes Oriented to Performance, Compliance, and Innovation # Official Use Only 4.6 Stakeholder Support of Innovation and People-Centered Justice Across the Jurisdiction 4.7 Jurisdiction-Wide Availability of Data and Evidence on People’s Legal Needs # Official Use Only 4.7 Jurisdiction-Wide Availability of Data and Evidence on People’s Legal Needs # Official Use Only g the Implementation and Sustainability of ICT-Based LIA Solutions II. Sub-Dimension NOTE: “External actors� refers to the broader group for which these indicators could apply. That includes, within the justice system that refer in and out of LIA services. Finally, “local justice and other service provi i. Local justice providers currently provide or have experience providing people-centered LIA services regarding family legal problems # Official Use Only # Official Use Only ii. Local justice providers effectively collaborate with the target population in the planning stages of LIA services # Official Use Only iii. Local justice providers currently provide or have experience providing people-centered ICT-based LIA services # Official Use Only i. Existing funding for family justice in the ecosystem ii. Opportunity for financial collaboration with external actors # Official Use Only i. Local service providers have access to spaces to receive and serve the target population that are properly equipped, potentially supporting the delivery of LIA ii. Local justice and other service providers have facilities and tools for delivering in-person services # Official Use Only i. Jurisdiction-wide availability of adequate ICT hardware to support operations and communication with the target population # Official Use Only ii. Jurisdiction-wide availability of stable and reliable access to the internet and phone networks iii. Jurisdiction-wide availability of adequate storage capacity # Official Use Only capacity iv. Jurisdiction-wide compliance with the implementer's ICT protocol v. Existence of government-wide digitalization strategy i. Existence of external actors working on family legal problems # Official Use Only ii. Existence of educational and training programs outfitting individuals with the skills needed to understand and respond to people's legal needs iii. Existence of educational and training programs outfitting individuals with the skills needed to address the special needs of people living in vulnerability # Official Use Only iv. Existence of educational and training programs outfitting individuals with the administrative skills to support the daily operations of a LIA service provider # Official Use Only i. Existence of educational, training, and research programs outfitting individuals with knowledge of the provision of ICT-based LIA services ii. Existence of educational, training, and research programs developing and outfitting individuals with the knowledge and skills to develop new ICT-based platforms and services # Official Use Only i. Jurisdiction-wide policies and protocols ensure compliance by public and private actors with the relevant laws and regulations shaping the family justice system ii. Jurisdiction-wide policies and protocols ensure public and private actors utilize performance-based strategies in the family justice system # Official Use Only iii. Jurisdiction-wide leadership demonstrate commitment to innovation in the family justice system i. Key stakeholders in the jurisdiction are supportive of innovation in the delivery of LIA, and this is reflected in their own initiatives to improve people's access to family justice i. Jurisdiction-wide capacity and processes to generate relevant information for decision making # Official Use Only i. Jurisdiction-wide capacity and processes to generate relevant information for decision making ii. Jurisdiction-wide availability of relevant information inputs to support decision making # Official Use Only ICT-Based LIA Solutions III. Indicator er group for which these indicators could apply. That includes, but is not limited to, key stakeholders, funders, jurisdi ut of LIA services. Finally, “local justice and other service providers� refers to LIA service providers, actors within the a. Experience of local justice providers in the provision of LIA services for family legal problems If the local justice providers have experience providing LIA services... b. Existence of measures in the local justice providers' LIA services to improve its financial accessibility If the local justice providers have experience providing LIA services... c. Existence of measures in the local justice providers' LIA services to improve their geographical accessibility If the local justice providers have experience providing LIA services... d. Existence of measures in the local justice providers' LIA services to facilitate access for people identified as the most vulnerable by the legal needs assessment (in Pillar 2) # Official Use Only If the local justice providers have experience providing LIA services... e. Existence of measures in the local justice providers' LIA services to facilitate access by people with disabilities If the local justice providers have experience providing LIA services... f. Existence of measures in the local justice providers' LIA services to facilitate access by people from linguistic minorities If the local justice providers have experience providing LIA services... g. Existence of measures in the local justice providers' LIA services to facilitate access by people with low legal capability If the local justice providers have experience providing LIA services... h. Existence of measures in the local justice providers' LIA services to help people access them in time to prevent their problems from escalating # Official Use Only If the local justice providers have experience providing LIA services... i. Existence of measures in the LIA services provided by the local justice providers to adapt LIA to different family legal problems and contexts If the local justice providers have experience providing LIA services... j. Existence of measures in the LIA services provided by the local justice providers to prevent violent practices and revictimization by justice system operators If the local justice providers have experience providing LIA services... k. Existence of clear referral pathways to connect people using the justice service with additional services or specialized support If the local justice providers have experience providing LIA services... l. Existence of partnerships between relevant organizations to provide the LIA services in question or receive people who are seeking them a. Existence of mechanisms to consult with the target population in the planning stages of a LIA service # Official Use Only b. Existence of mechanisms to collaborate with the target population in the planning stages of a new service, allowing for a co-creative approach that facilitates people's use of the service and their participation during service implementation c. Existence of mechanisms to consult with the target population during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation a. General experience of local justice providers in the provision of ICT-based LIA services If the local justice providers have experience providing LIA services... b. Existence of measures to improve access to the ICT- based service by people with low digital capability # Official Use Only a. External actors continuously invest in LIA services in the family justice sector and this is reflected in funding opportunities b. External actors continuously invest in ICT-enabled LIA services in the family justice sector and this is reflected in funding opportunities a. External actors participate in cost-sharing initiatives to develop ICT-based LIA services b. External actors contribute in-kind support to develop ICT-based LIA services c. External actors fund family justice initiatives targeted at research and innovation d. Size and diversity of existing funding market for family justice services, including those in the private and public sector # Official Use Only e. Stability of the funding market for family justice services a. Local justice and other service providers have physical office spaces or other locations where they can serve those using the justice service, with sufficient geographic coverage b. Local justice and other service providers are equipped to facilitate confidential attention to those using the justice service a. Local LIA service providers have stable, accessible spaces to effectively receive people from their corresponding jurisdiction and provide them with in- person LIA services without them having to travel far b. Local justice and other service providers have record- keeping processes to support the delivery of LIA services c. Local justice and other service providers have reliable communication channels with those using the justice service to support the delivery of LIA services # Official Use Only d. Existence of external referral systems to local LIA service providers a. Jurisdiction-wide access to landline telephones b. Local justice providers' access to landline telephones c. Jurisdiction-wide access to SMS-enabled cell phones d. Local justice providers' access to SMS-enabled cell phones e. Jurisdiction-wide access to smartphones f. Local justice providers' access to smartphones g. Jurisdiction-wide access to personal computers h. Local justice providers' access to personal computers # Official Use Only a. Jurisdiction-wide access to internet connections b. Local justice providers' access to internet connections c. If stable internet connections are available… Available internet connections provide adequate bandwidth across the jurisdiction d. If stable internet connections are available… Available internet connections provide adequate bandwidth for local justice providers e. Jurisdiction-wide access to mobile phone network connections f. Local justice providers' access to mobile phone network connections If stable mobile phone networks are available… g. Available mobile phone networks provide adequate coverage across the jurisdiction If stable mobile phone networks are available… h. Available mobile phone networks provide adequate coverage for local justice providers a. Jurisdiction-wide sufficiency of local data storage capacity b. Local justice providers' sufficiency of local data storage capacity # Official Use Only c. Jurisdiction-wide availability and sufficiency of online data storage capacity (cloud) d. Local justice providers' availability and sufficiency of online data storage capacity (cloud) e. Jurisdiction-wide sufficiency of access to online servers to host the organization's online platforms or services f. Local justice providers' sufficiency of access to online servers to host the organization's online platforms or services a. Jurisdiction-wide compliance with the implementing organization's ICT protocol b. Local justice providers are compliant with the implementing organization's ICT protocol a. Existence of a government-wide digitalization strategy If there is a government-wide digitalization strategy… b. Consideration of digitalization of LIA services a. Existence of external actors working on or familiar with the provision of LIA services by lawyers and non-lawyers # Official Use Only b. Existence of external actors working on or familiar with the experience and resolution of family legal problems a. Availability of educational and training programs that equip people with the necessary skills and capacity to listen to those using the justice service and understand their accounts of their family legal problems b. Availability of educational and training programs that equip people with the necessary skills and capacity to provide those using the justice service with actionable, people-centered LIA a. Availability of educational and training programs that equip people with the necessary skills to provide tailored LIA services to those using the justice service living in vulnerability # Official Use Only b. Availability of educational and training programs that equip people with the necessary skills to prevent discrimination against those using the LIA service by justice system operators c. Availability of educational and training programs that equip people with the necessary skills to implement a trauma-informed response to people who need it a. Availability of educational and training programs that equip people with the necessary skills to perform administrative tasks, including developing and implementing internal protocols and policies, ensure their compliance, and managing human resources b. Availability of educational and training programs that equip people with the skills to monitor performance # Official Use Only a. Existence of educational, training, and research programs outfitting individuals with knowledge of the legal and regulatory frameworks shaping the provision of ICT-based services b. Existence of educational, training, and research programs outfitting individuals with appropriate knowledge to use ICT tools in support of LIA services a. Existence of educational, training, and research programs outfitting individuals with appropriate knowledge to design and develop new ICT-based platforms or services, including for the provision of LIA b. Existence of educational, training, and research programs outfitting individuals with appropriate knowledge to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services, including for the provision of LIA # Official Use Only c. Existence of educational, training, and research programs outfitting individuals with appropriate knowledge to continuously assess the need to update the technology used in ICT-based platforms and services, including for the provision of LIA, and to perform those updates accordingly a. Existence of jurisdiction-wide policies and protocols to ensure that institutions involved in delivering family justice (e.g., courts, dispute resolution services, etc.) comply with relevant laws and regulations. b. Existence of jurisdiction-wide policies and protocols to ensure compliance by non-institutional justice implementers with the relevant laws and regulations shaping the family justice system a. Existence of jurisdiction-wide policies and protocols to encourage the use of utilizing performance-based budgeting # Official Use Only b. Existence of jurisdiction-wide policies and protocols to encourage the use of performance-based management a. Jurisdiction-wide leadership emphasize research and innovation b. Existence of an open government policy facilitating the participation of civil society in co-creating justice innovation a. Stakeholders such as bar associations, law firms, or other organizations have implemented pro bono program initiatives to improve people's access to family justice in the jurisdiction b. Stakeholders such as universities, legal aid boards, or other organizations have implemented legal clinic initiatives to improve people's access to family justice in the jurisdiction a. Local LIA service providers are equipped for keeping administrative records of LIA services provided # Official Use Only b. External actors are equipped for the monitoring, evaluation, and learning processes of new projects a. Existence of unofficial legal needs surveys or other data sources to inform external actors on the needs of the target population in their own voices b. Existence of official legal needs surveys to inform external actors on the needs of the target population in their own voices c. Existence of a socio-economic analysis of the target population # Official Use Only IV. Scoring system ncludes, but is not limited to, key stakeholders, funders, jurisdiction-wide leadership, and local service providers. Loc ice providers� refers to LIA service providers, actors within the justice system that do not provide LIA services thems 0=Local justice providers do not currently provide any LIA services to the target population. 0.5=Local justice providers provide LIA services but they are inadequate with regard to the target population's needs. 1=Local justice providers provide LIA services to the target population with adequate attention to their needs. N/A=The preceding law/factor does not apply. 0=Local justice providers have no measures in place to improve their financial accessibility, including making the service free or having a mechanism to facilitate access by people who live far from the service. 0.5=Local justice providers have measures in place to improve their financial accessibility, including making the service free, but such measures are not consistently utilized. 1=Local justice providers have measures in place to improve their financial accessibility, including making the service free, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers have no measures in place to improve their geographical accessibility, including making the service free or having a mechanism to facilitate access by people who live far from the service. 0.5=Local justice providers have measures in place to improve their geographical accessibility, such as having a mechanism to facilitate access by people who live far from the service, but such measures are not consistently utilized. 1=Local justice providers have measures in place to improve their geographical accessibility, such as having a mechanism to facilitate access by people who live far from the service, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers have no measures in place to facilitate access for the people identified as most vulnerable by the legal needs assessment. 0.5=Local justice providers have measures in place to facilitate access for the people identified as most vulnerable by the legal needs assessment, but such measures are not consistently utilized. 1=Local justice providers have measures in place to facilitate access by the people identified as most vulnerable by the legal needs assessment, and such measures are consistently utilized. # Official Use Only N/A=The preceding law/factor does not apply. 0=Local justice providers do not have measures in place to facilitate access for people with disabilities, such as physical modifications to the organization's facilities or the hiring of sign language interpreters. 0.5=Local justice providers have measures in place to facilitate access for people with disabilities, such as physical modifications to the organization's facilities or the hiring of sign language interpreters, but such measures are not consistently utilized. 1=Local justice providers have measures in place to facilitate access for people with disabilities, such as physical modifications to the organization's facilities or the hiring of sign language interpreters, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers do not have measures in place to facilitate access for people from linguistic minorities, including translation into other languages or the hiring of interpreters. 0.5=Local justice providers have measures in place to facilitate access for people from linguistic minorities, including translation into other languages and accessibility adjustments for people with disabilities, but such measures are not consistently utilized. 1=Local justice providers have measures in place to facilitate access for people from linguistic minorities, including translation into other languages or the hiring of interpreters, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers do not have measures in place to facilitate access for people with low legal capability, including the incorporation of didactic material on the rights of individuals and the legal dimension of family problems. 0.5=Local justice providers have measures in place to facilitate access for people with low legal capability, including the incorporation of didactic material on the rights of individuals and the legal dimension of family problems, but such measures are not consistently utilized. 1=Local justice providers have measures in place to facilitate access for people with low legal capability, including the incorporation of didactic material on the rights of individuals and the legal dimension of family problems, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers have no measures in place to improve the timeliness of the service provided, such as proactively informing people about the service in situations where they may need it. 0.5=Local justice providers have measures in place to improve the timeliness of the service provided, such as proactively informing people about the service in situations where they may need it, but such measures are not consistently utilized. 1=Local justice providers have measures in place to improve the timeliness of the service provided, such as proactively informing people about the service in situations where they may need it, and such measures are consistently utilized. # Official Use Only N/A = the preceding law/factor does not apply. 0=Local justice providers have no measures in place to strengthen the responsiveness of the LIA services provided to the seriousness of the legal problem, the specific type of problem, and individual contexts. 0.5=Local justice providers have measures in place to strengthen the responsiveness of the LIA services provided to the seriousness of the legal problem, the specific type of problem, and individual contexts, but such measures are not consistently utilized. 1=Local justice providers have measures in place to strengthen the responsiveness of the LIA services provided to the seriousness of the legal problem, the specific type of problem, and individual contexts, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers have no measures in place to prevent violent practices and revictimization by justice system operators. 0.5=Local justice providers have measures in place to prevent violent practices and revictimization by justice system operators, but such measures are not consistently utilized. 1=Local justice providers have measures in place to prevent violent practices and revictimization by justice system operators, and such measures are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers do not have a clear referral system in place to address specific needs of those using the justice service through a holistic approach. 0.5=Local justice providers have a clear referral system in place to address specific needs of those using the justice service through a holistic approach but such systems are not consistently utilized. 1=Local justice providers have a clear referral system in place to address specific needs of those using the justice service through a holistic approach and such systems are consistently utilized. N/A=The preceding law/factor does not apply. 0=Local justice providers have not established partnerships to provide LIA services and/or receive people who are seeking them. 0.5=Local justice providers have established partnerships to provide LIA services and/or receive people who are seeking them, but such channels are not consistently utilized. 1=Local justice providers have established partnerships to provide LIA services and/or receive people who are seeking them, and such channels are consistently utilized. 0=Local justice providers do not have mechanisms in place to conduct consultations with the target population in the planning stages of LIA services. 0.5=Local justice providers have mechanisms in place to consult with the target population in the planning stages of LIA services, but consultations are rarely implemented. 1=Local justice providers have mechanisms in place to conduct consultations with the target population in the planning stages of new services, and consultations are systematically implemented. # Official Use Only 0=Local justice providers does not have mechanisms in place to collaborate with the target population in the planning stages of new services, thus not allowing for a co- creative approach that would facilitate people's use of the service and their participation during service implementation. 0.5=Local justice providers have defined mechanisms to collaborate with the target population in the planning stages of a new service, allowing for a co-creative approach that facilitates people's use of the service and their participation during service implementation, but such mechanisms are not consistently utilized. 1=Local justice providers have defined mechanisms to collaborate with the target population in the planning stages of a new service, allowing for a co-creative approach that facilitates people's use of the service and their participation during service implementation, and such mechanisms are consistently utilized. 0=Local justice providers do not have mechanisms in place to consult with the target population during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation. 0.5=Local justice providers have mechanisms in place to consult with the target population during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation, but such consultations mechanisms are not consistently utilized. 1=Local justice providers have mechanisms in place to consult with the target population during the implementation stage of the service to understand their uptake of the service and remaining challenges in its operation, and such consultation mechanisms are consistently utilized. 0=Local justice providers do not currently provide and have not provided any ICT- based LIA services to the target population. 0.5=Local justice providers have provided ICT-based LIA services to the target population in the past but currently do not. 1=Local justice providers currently provide ICT-based LIA services to the target population. N/A=The preceding law/factor does not apply. 0=Local justice providers have no measures in place to improve access to the ICT- based service by people with low digital capability, including user manuals or in- person assistance. 0.5=Local justice providers have measures in place to improve access to the ICT- based service by people with low digital capability, including user manuals or in- person assistance, but such measures are not consistently utilized. 1=Local justice providers have measures in place to improve access to the ICT- based service by people with low digital capability, including user manuals or in- person assistance, and such measures are consistently utilized. Dimension 4.1 score: # Official Use Only 0=There is no investment by external actors in LIA services in the family justice sector, and consequently no funding opportunities such as grants, calls for proposals, etc. 0.5=There is limited investment by external actors in LIA services in the family justice sector, and consequently limited funding opportunities such as grants, calls for proposals, etc. 1=There is sufficient investment by external actors in LIA services in the family justice sector, and consequently sufficient funding opportunities such as grants, calls for proposals, etc. 0=There is no investment by external actors in ICT-enabled LIA services in the family justice sector, and consequently no funding opportunities such as grants, calls for proposals, etc. 0.5=There is limited investment by external actors in ICT-enabled LIA services in the family justice sector, and consequently limited funding opportunities such as grants, calls for proposals, etc. 1=There is sufficient investment by external actors in ICT-enabled LIA services in the family justice sector, and consequently sufficient funding opportunities such as grants, calls for proposals, etc. 0=External actors have no history of formal cost-sharing agreements with partner organizations to develop ICT-based LIA services. 0.5=Formal cost-sharing agreements with partner organizations to develop ICT- based LIA services are limited. 1=External actors sufficiently take part in formal cost-sharing agreements with partner organizations to develop ICT-based LIA services. 0=External actors have no history of entering into formalized agreements to provide in-kind support to develop ICT-based LIA services. 0.5=Formalized agreements to provide in-kind support to develop ICT-based LIA services are limited. 1=External actors sufficiently enter into formalized agreements to provide in-kind support to develop ICT-based LIA services. 0=External actors do not have a history of funding family justice initiatives targeted at research and innovation. 0.5=External actor funding for family justice initiatives targeted at research and innovation is limited. 1=External actors sufficiently fund family justice initiatives targeted at research and innovation. 0=The existing funding market is nonexistent or severely limited in size and is not diverse. 0.5=The existing funding market exists but is limited in size and diversity. The market is limited to one or few sectors and/or is limited to mostly large or small organizations. 1=There is a large and diverse existing funding market. Many sectors are represented in the market with organizations of various sizes participating in the market. # Official Use Only 0=The funding market is not stable. There is inconsistent availability of funds and no measures to minimize risk of investment on the broader market. 0.5=The funding market is somewhat stable. There is somewhat consistent availability of funds and/or some measures to minimize risk of investment on the broader market. 1=The funding market is stable. There is consistent availability of funds and strong measures to minimize risk of investment on the broader market. Dimension 4.2 score: 0=Local justice and other service providers do not have physical office spaces or other locations where they can serve the target population. 0.5=Some, but not all, local service providers have physical office spaces or other locations to serve the target population and/or geographic coverage is limited. 1=Most, if not all, local service providers have physical office spaces or other locations to serve the target population with sufficient geographic coverage. 0=Local justice and other service providers do not have spaces equipped to provide confidential attention to users as needed. 0.5= Some, but not all, local service providers have spaces adequately equipped to provide confidential attention to users. 1= Most, if not all, local service providers are consistently and sufficiently equipped with spaces to provide confidential attention to users. 0=Local LIA service providers do not have stable, accessible spaces to effectively receive people from their corresponding jurisdiction and provide them with in-person LIA services without them having to travel far. 0.5=Some, but not all, local LIA service providers have stable, accessible spaces to effectively receive people from their corresponding jurisdiction and provide them with in-person LIA services without them having to travel far. 1=Most, if not all, local LIA service providers have stable, accessible spaces to effectively receive people from their corresponding jurisdiction and provide them with in-person LIA services without them having to travel far. 0=Local justice and other service providers do not have record-keeping processes to support the delivery of LIA services. 0.5=Some, but not all, local service providers have record-keeping processes to support the delivery of LIA services. 1=Most, if not all, local service providers have record-keeping processes to support the delivery of LIA services 0=Local justice and other service providers do not have reliable communication channels with those using the justice service to support the delivery of LIA services. 0.5=Some, but not all, local service providers have reliable communication channels with those using the justice service to support the delivery of LIA services. 1=Most, if not all, local service providers have reliable communication channels with those using the justice service to support the delivery of LIA services. # Official Use Only 0=Local justice and other service providers have no referral systems in place to direct individuals to local LIA service providers. 0.5=Some, but not all, local justice and other service providers have referral systems in place to direct individuals to local LIA service providers. 1=Most, if not all, local justice and other service providers have referral systems in place to direct individuals to local LIA service providers. Dimension 4.3A score: 0=There is no jurisdiction-wide access to landline telephones. 0.5=Access to landline telephones is limited and such access may be inconsistent and/or insufficient. 1=Jurisdiction-wide, there is consistent and sufficient access to landline telephones. 0=Local justice providers do not have access to landline telephones. 0.5=Some, but not all, local justice providers, have access to landline telephones. If a service provider has such access, it may be inconsistent and/or insufficient. 1=Most, if not all, local justice providers consistently and sufficiently have access to landline telephones. 0=There is no jurisdiction-wide access to SMS-enabled cell phones. 0.5=Jurisdiction-wide access to SMS-enabled cell phones is limited and such access may be inconsistent and/or insufficient. 1=Jurisdiction-wide, there is consistent and sufficient access to SMS-enabled cell phones. 0=Local justice providers do not have access to SMS-enabled cell phones. 0.5=Some, but not all, local justice providers, have access to SMS-enabled cell phones. If a service provider has such access, it may be inconsistent and/or insufficient. 1=Most, if not all, local justice providers consistently and sufficiently have access to SMS-enabled cell phones. 0=There is no jurisdiction-wide access to smartphones. 0.5=Jurisdiction-wide access to smartphones is limited and such access may be inconsistent and/or insufficient. 1=Jurisdiction-wide, there is consistent and sufficient access to smartphones. 0=Local justice providers do not have access to smartphones. 0.5=Some, but not all, local justice providers, have access to smartphones. If a service provider has such access, it may be inconsistent and/or insufficient. 1=Most, if not all, local justice providers consistently and sufficiently have access to smartphones. 0=There is no jurisdiction-wide access to personal computers. 0.5=Jurisdiction-wide access to personal computers is limited and such access may be inconsistent and/or insufficient. 1=Jurisdiction-wide, there is consistent and sufficient access to personal computers. 0=Local justice providers do not have access to personal computers. 0.5=Some, but not all, local justice providers, have access to personal computers. If a service provider has such access, it may be inconsistent and/or insufficient. 1=Most, if not all, local justice providers consistently and sufficiently have access to personal computers. # Official Use Only 0=There is no jurisdiction-wide access to internet connections. 0.5=Jurisdiction-wide access to internet connections is limited and such access may be inconsistent and/or insufficient. 1=Jurisdiction-wide, there is consistent and sufficient access to internet connections. 0=Local justice providers do not have access to internet connections. 0.5=Some, but not all, local justice providers, have access to internet connections. If a service provider has such access, it may be inconsistent and/or insufficient. 1=Most, if not all, local justice providers consistently and sufficiently have access to internet connections. N/A=The preceding law/factor does not apply. 0=Across the jurisdiction, available internet connections do not provide adequate bandwidth. 1=Across the jurisdiction, available internet connections provide adequate bandwidth. N/A=The preceding law/factor does not apply. 0=Available internet connections do not provide adequate bandwidth for local justice providers. 1=Available internet connections provide adequate bandwidth for local justice providers. 0=There is not jurisdiction-wide access to mobile phone networks. 0.5=Access to mobile phone networks is limited and such access may be inconsistent and/or insufficient. 1=Jurisdiction-wide, there is consistent and sufficient access to mobile phone networks. 0=Local justice providers do not have access to mobile phone networks. 0.5=Some, but not all, local justice providers, have access to mobile phone networks. If a service provider has such access, it may be inconsistent and/or insufficient. 1=Most, if not all, local justice providers consistently and sufficiently have access to mobile phone networks. N/A=The preceding law/factor does not apply. 0=Across the jurisdiction, available mobile phone networks do not provide adequate bandwidth. 1=Across the jurisdiction, available mobile phone networks provide adequate bandwidth. N/A=The preceding law/factor does not apply. 0=Available mobile phone networks do not provide adequate bandwidth for local justice providers. 1=Available mobile phone networks provide adequate bandwidth for local justice providers. 0=There is not sufficient local data storage capacity in the jurisdiction. 1=There is sufficient local data storage capacity in the jurisdiction, or there is access to external data storage capacity. 0=Local justice providers do not have sufficient local data storage capacity. 1=Local justice providers have sufficient local data storage capacity. # Official Use Only 0=There is not sufficient online (cloud) data storage capacity in the jurisdiction. 1=There is sufficient online (cloud) data storage capacity in the jurisdiction, or there is access to externally-hosted online (cloud) data storage capacity. 0=Local justice providers do not have sufficient online (cloud) data storage capacity. 1=Local justice providers have sufficient online (cloud) data storage capacity. 0=There is not sufficient access to online servers in the jurisdiction. 1=There is sufficient access to online servers in the jurisdiction, or there is access to externally-located online servers. 0=Local justice providers do not have sufficient access to online servers. 1=Local justice providers have sufficient access to online servers 0=Organizations across the jurisdiction, including potential partners, are not compliant with the implementing organization's ICT protocol. 1=Organizations across the jurisdiction, including potential partners, are compliant with the implementing organization's ICT protocol. 0=Local justice providers, including potential partners, are not compliant with the implementing organization's ICT protocol. 1=Local justice providers, including potential partners, are compliant with the implementing organization's ICT protocol. 0=There is no government-wide digitalization strategy. 0.5=There is a government-wide digitalization strategy but it lacks transparency or enforceability. 1=There is a transparent and enforceable government-wide digitalization strategy. N/A=The preceding law/factor does not apply. 0=The government-wide digitalization strategy does not include consideration of justice services beyond courts, such as LIA services. 1=The government-wide digitalization strategy does include consideration justice services beyond courts, such as LIA services. Dimension 4.3B score: 0=There are no external actors (e.g., community justice organizations, lawyer associations, legal practices, etc.) working on or familiar with the provision of LIA services by lawyers and non-lawyers. 0.5=There are some, but not many, external actors working on or familiar with the provision of LIA services by lawyers and non-lawyers. 1=There are many external actors working on or familiar with the provision of LIA services by lawyers and non-lawyers. # Official Use Only 0=There are no external actors (e.g., family social services providers, community justice organizations, family law practices, children's or women's rights groups, etc.) working on or familiar with the experience and resolution of family legal problems. 0.5=There are some, but not many, external actors working on or familiar with the experience and resolution of family legal problems. 1=There are many external actors working on or familiar with the experience and resolution of family legal problems. 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings, etc.) that equip people with the appropriate skills and capacity to listen to all those using the justice service and understand the legal dimension of their family legal problems. 0.5=There are some educational and training programs that equip people with the appropriate skills and capacity to listen to all those using the justice service and understand the legal dimension of their family legal problems, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the appropriate skills and capacity to listen to all those using the justice service and understand the legal dimension of their family legal problems. 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings, etc.) that equip people with the necessary skills and capacity to provide those using the justice service with actionable, people- centered LIA. 0.5=There are some educational and training programs that equip people with the necessary skills and capacity to provide those using the justice service with actionable, people-centered LIA, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the necessary skills and capacity to provide those using the justice service with actionable, people-centered LIA. 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings.) that equip people with the necessary skills to provide tailored LIA services to those using the justice service living in vulnerability. 0.5=There are some educational and training programs that equip people with the necessary skills to provide tailored LIA services to those using the justice service living in vulnerability, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the necessary skills to provide tailored LIA services to those using the justice service living in vulnerability. # Official Use Only 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings, etc.) that equip people with the necessary skills and capacity to prevent discrimination against those using the LIA service by justice system operators. 0.5=There are some educational and training programs that equip people with the necessary skills and capacity to prevent discrimination against those using the LIA service by justice system operators, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the necessary skills and capacity to prevent discrimination against those using the LIA service by justice system operators. 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings, etc.) that equip people with the necessary skills and capacity to implement a trauma-informed response to people who need it. 0.5=There are some educational and training programs that equip people with the necessary skills and capacity to implement a trauma-informed response to people who need it, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the necessary skills and capacity to implement a trauma-informed response to people who need it. 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings, etc.) that equip people with the necessary skills to perform administrative tasks, including developing and implementing internal protocols and policies, ensure their compliance, and managing human resources. 0.5=There are some educational and training programs that equip people with the necessary skills to perform administrative tasks, including developing and implementing internal protocols and policies, ensure their compliance, and managing human resources, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the necessary skills to perform administrative tasks, including developing and implementing internal protocols and policies, ensure their compliance, and managing human resources. 0=There are no educational and training programs (e.g., social work programs, community justice worker trainings, etc.) that equip people with the skills to monitor performance. 0.5=There are some educational and training programs that equip people with the skills to monitor performance, but they are inadequate or inaccessible. 1=Educational and training programs (e.g., social work programs, community justice worker trainings, etc.) do equip people with the skills to monitor performance. Dimension 4.4.A score: # Official Use Only 0=There are no educational, training, or research programs outfitting individuals with knowledge of the legal and regulatory frameworks shaping the provision of ICT- based services. 0.5=There are some educational, training, and research programs outfitting individuals with knowledge of the legal and regulatory frameworks shaping the provision of ICT-based services, but they are inadequate or inaccessible. 1=There are educational, training, and research programs outfitting individuals with knowledge of the legal and regulatory frameworks shaping the provision of ICT- based services. 0=There are no educational, training, or research programs outfitting individuals with appropriate knowledge to use ICT tools, including in support of LIA services. 0.5=There are some educational, training, and research programs outfitting individuals with appropriate knowledge to use ICT tools, including in support of LIA services, but they are inadequate or inaccessible. 1=There are educational, training, and research programs outfitting individuals with appropriate knowledge to use ICT tools, including in support of LIA services. 0=There are no educational, training, or research programs outfitting individuals with appropriate knowledge to design and develop new ICT-based platforms or services (e.g., user experience (UX), human centered design, etc.), including for the provision of LIA. 0.5=There are some educational, training, and research programs outfitting individuals with appropriate knowledge to design and develop new ICT-based platforms or services, including for the provision of LIA, but they are inadequate or inaccessible. 1=There are educational, training, and research programs outfitting individuals with appropriate knowledge to design and develop new ICT-based platforms or services, including for the provision of LIA. 0=There are no educational, training, or research programs outfitting individuals with appropriate knowledge to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services, including for the provision of LIA. 0.5=There are some educational, training, and research programs outfitting individuals with appropriate knowledge to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services, including for the provision of LIA, but they are inadequate or inaccessible. 1=There are educational, training, and research programs outfitting individuals with appropriate knowledge to troubleshoot any technical difficulties that may arise during the operation of ICT-based platforms or services, including for the provision of LIA. # Official Use Only 0=There are no educational, training, or research programs outfitting individuals with appropriate skills to update as needed ICT-based platforms and services, including for the provision of LIA. 0.5=There are some educational, training, and research programs outfitting individuals with appropriate skills to update as needed ICT-based platforms and services, including for the provision of LIA, and to perform those updates accordingly, but they are inadequate or inaccessible. 1=There are educational, training, and research programs outfitting individuals with appropriate skills to update as needed ICT-based platforms and services, including for the provision of LIA, and to perform those updates accordingly. Dimension 4.4.B score: 0: There are no jurisdiction-wide policies and protocols to ensure compliance by justice institutions involved in delivering family justice. 0.5: There may be some jurisdiction-wide policies and protocols to ensure compliance by justice institutions involved in delivering family justice, but they are not implemented. 1: There are jurisdiction-wide policies and protocols to ensure compliance by justice institutions involved in delivering family justice and they are implemented. 0: There are no jurisdiction-wide policies and protocols to ensure compliance with the relevant laws and regulations shaping the family justice system. 0.5: There may be some jurisdiction-wide policies and protocols to ensure compliance with the relevant laws and regulations shaping the family justice system, but they are not implemented. 1: There are jurisdiction-wide policies and protocols to ensure compliance with the relevant laws and regulations shaping the family justice system and they are implemented. 0: There are no jurisdiction-wide policies and protocols to incentivize the use of performance-based budgeting in publicly funded projects. 0.5: There may be some jurisdiction-wide policies and protocols to incentivize the use of performance-based budgeting in publicly funded projects, but they are not implemented. 1: There are jurisdiction-wide policies and protocols to incentivize the use of performance-based budgeting in publicly funded projects and they are implemented. # Official Use Only 0: There are no jurisdiction-wide policies and protocols to incentivize the use of performance-based management in publicly funded projects. 0.5: There may be some jurisdiction-wide policies and protocols to incentivize the use of performance-based management in publicly funded projects, but they are not implemented. 1: There are jurisdiction-wide policies and protocols to incentivize the use of performance-based management in publicly funded projects and they are implemented. 0: Jurisdiction-wide leadership do not emphasize research or innovation. 0.5: Jurisdiction-wide leadership may inconsistently emphasize research and innovation, but there is a lack of commitment. 1: Jurisdiction-wide leadership systematically emphasize research and innovation via programmatic planning. 0: There is no open government policy, and civil society actors are not engaged in co- creating justice innovation. 0.5: While there may be an open government policy, it is inconsistently applied resulting in a lack of civil society participation. 1: There is a open government policy that successfully facilitates the participation of civil society in justice innovation. Dimension 4.5 score: 0: Stakeholders such as bar associations, law firms, or other organizations have not shown their support to innovation in the delivery of LIA through pro bono program initiatives. 0.5: Stakeholders such as bar associations, law firms, or other organizations have shown their support to innovation in the delivery of LIA through pro bono program initiatives, but these programs have had limited impact in improving people's access to justice. 1: Stakeholders such as bar associations, law firms, or other organizations often show their support to innovation in the delivery of LIA through pro bono program initiatives, and these programs have had considerable impact in improving people's access to justice. 0: Stakeholders such as universities, legal aid boards, or other organizations have not shown their support to innovation in the delivery of LIA through legal clinic initiatives. 0.5: Stakeholders such as universities, legal aid boards, or other organizations have shown their support to innovation in the delivery of LIA through legal clinic initiatives, but these programs have had limited impact in improving people's access to justice. 1: Stakeholders such as bar universities, legal aid boards, or other organizations often show their support to innovation in the delivery of LIA through legal clinic initiatives, and these programs have had considerable impact in improving people's access to justice. Dimension 4.6 score: 0=Local LIA service providers are not equipped for keeping administrative records of LIA services provided. 1=Local LIA service providers are equipped for keeping administrative records of LIA services provided. # Official Use Only 0=External actors are not equipped for the monitoring, evaluation, and learning processes of projects. 1=External actors are equipped for the monitoring, evaluation, and learning processes of projects. 0=External actors do not have any systematic information about the legal needs of the target population. 1=External actors have unofficial legal needs survey data of the target population or have gathered information through other means, such as qualitative research or user surveys. 0=External actors do not have official, systematic information about the legal needs of the target population. 1=There is official legal needs survey data of the target population. 0=External actors do not have socio-economic data. 1=External actors have official socio-economic data. Dimension 4.7 score: # Official Use Only V. Score VI. Source rship, and local service providers. Local service providers are categorized into three groups for clarity. “Local LIA ser hat do not provide LIA services themselves, and actors providing other services (health, social services, etc.…) that r Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) 0.00 /17 points # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) 0.00 /7 points Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) 0.00 /6 points Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input # Official Use Only Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input # Official Use Only Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Administrative data; Expert input Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) 0.00 /26 points Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) 0.00 /9 points # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) 0.00 /5 points Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) 0.00 /6 points Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) 0.00 /2 points Expert input (e.g., via lawyers, expert questionnaires) # Official Use Only Expert input (e.g., via lawyers, expert questionnaires) Expert input (e.g., via lawyers, expert questionnaires) Administrative data; Expert input Administrative data; Expert input 0.00 /5 points # Official Use Only VII. Adaptable (legal problems) VIII. Adaptable (justice services) ups for clarity. “Local LIA service providers� exclusively refers to the actors that provide LIA services themselves. “Lo social services, etc.…) that refer in and out of LIA services. While these are examples of the actors clearly addressed Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference # Official Use Only Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference # Official Use Only Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference % Dimension 4.1 0% # Official Use Only Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes, if problem focus is adjusted Yes Yes, if problem focus is adjusted Yes, by changing the service of reference # Official Use Only Yes, if problem focus is adjusted Yes, by changing the service of reference % Dimension 4.2 0% Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes, by changing the service of reference % Dimension 4.3A 0% Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes, by changing the service of reference % Dimension 4.3B 0% Yes, if problem focus is adjusted Yes, by changing the service of reference # Official Use Only Yes, if problem focus is adjusted Yes Yes, if problem focus is adjusted Yes Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes, by changing the service of reference Yes Yes Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference % Dimension 4.4.A 0% # Official Use Only Yes Yes, by changing the service of reference Yes, if problem focus is adjusted Yes, by changing the service of reference Yes Yes, by changing the service of reference Yes Yes, by changing the service of reference # Official Use Only Yes Yes, by changing the service of reference % Dimension 4.4.B 0% Yes, if problem focus is adjusted Yes Yes, if problem focus is adjusted Yes Yes, if problem focus is adjusted Yes # Official Use Only Yes, if problem focus is adjusted Yes Yes, if problem focus is adjusted Yes Yes, if problem focus is adjusted % Dimension 4.5 0% Yes Yes Yes Yes % Dimension 4.6 0% Yes Yes, by changing the service of reference # Official Use Only Yes Yes Yes Yes Yes Yes Yes Yes % Dimension 4.7 0% Pillar 4 score 0% # Official Use Only IX. Make or Break for the use of justice X. Notes technology A services themselves. “Local justice providers� are made up of LIA service providers and other actors actors clearly addressed in the indicators, they will vary by context. No No No No # Official Use Only No No No No # Official Use Only No No No No No # Official Use Only No No No No # Official Use Only No No No No No No # Official Use Only No No No No No No # Official Use Only No Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. # Official Use Only Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, particularly if the target population does not have access. Maybe, if it is a lack dire enough to impede a new ICT tool. Maybe, if it is a lack dire enough to impede a new ICT tool. # Official Use Only Maybe, if it is a lack dire enough to impede a new ICT tool. Maybe, if it is a lack dire enough to impede a new ICT tool. Yes Yes No No No No No # Official Use Only No No No No # Official Use Only No No No No # Official Use Only No No No No # Official Use Only No No No No # Official Use Only No No No No No # Official Use Only No No No No # Official Use Only Pillar 1: Factors Impacting People’s Adoption of ICT-Based LIA Solutions Dimension 1.1 People Currently Use LIA Services 1.2 People Currently Use ICT-Based Solutions 1.3 Sufficient Legal Capability of Target Population 1.4 Sufficient Digital Capability of Target Population Pillar 1 score Pillar 2: Legal and Regulatory Framework Dimension 2.1 Legal Framework Enabling Protection of People in Family Matters 2.2 Legal Framework Enabling LIA 2.3 Legal Framework Enabling ICT Pillar 2 score Pillar 3: Internal Institutional Factors Shaping Effective ICT-Based LIA Services Dimension 3.1 People-Centricity and ICT Use in Existing LIA Services 3.2 Sufficient Financial Capacity and Sustainability 3.3.A Sufficient Availability of Infrastructure around LIA 3.3.B Sufficient Availability of Infrastructure around ICT 3.4.A Sufficient Availability of Human Capital around LIA 3.4.B Sufficient Availability of Human Capital around ICT 3.5 Processes Oriented to Performance, Compliance, and Innovation 3.6 Information Systems that Can Support Justice Services Centered on People Pillar 3 score Pillar 4: External Factors Impacting the Implementation and Sustainability of ICT-Based LIA Solut Dimension 4.1 People-centricity and ICT use in existing LIA services offered by local external providers 4.2 Funding and In-Kind Support Available in Ecosystem 4.3A Sufficient Availability of Jurisdiction-Wide Infrastructure Around LIA 4.3B Sufficient Availability of Jurisdiction-Wide Infrastructure Around ICT 4.4A Sufficient Availability of Jurisdiction-Wide Human Capital Around LIA 4.4B Sufficient Availability of Jurisdiction-Wide Human Capital Around ICT 4.5 Government-Wide and Partners' Processes Oriented to Performance, Compliance, and Innovation 4.6 Stakeholder Support of Innovation and People-Centered Justice Across the Jurisdiction 4.7 Jurisdiction-Wide Availability of Data and Evidence on People’s Legal Needs Pillar 4 score # Official Use Only Total Assessment Score # Official Use Only Assessment Tool Scoring Note: the cells in Column C are coded to automatically calculate the user's score by dimension, pillar, and for the o Tool. The scores will automatically update as the user inputs the indicator-level scores. Do not edit this sheet dire Pillar 1: Factors Impacting People’s Adoption of ICT-Based LIA Solutions Dimension 1.1 People Currently Use LIA Services 1.2 People Currently Use ICT-Based Solutions 1.3 Sufficient Legal Capability of Target Population 1.4 Sufficient Digital Capability of Target Population Pillar 1 score Each dimension accounts for 25% of the Pillar 1 Pillar 2: Legal and Regulatory Framework Dimension 2.1 Legal Framework Enabling Protection of People in Family Matters 2.2 Legal Framework Enabling LIA 2.3 Legal Framework Enabling ICT Pillar 2 score Each dimension accounts for 33% of the Pillar 2 Pillar 3: Internal Institutional Factors Shaping Effective ICT-Based LIA Services Dimension 3.1 People-Centricity and ICT Use in Existing LIA Services 3.2 Sufficient Financial Capacity and Sustainability 3.3.A Sufficient Availability of Infrastructure around LIA 3.3.B Sufficient Availability of Infrastructure around ICT 3.4.A Sufficient Availability of Human Capital around LIA 3.4.B Sufficient Availability of Human Capital around ICT 3.5 Processes Oriented to Performance, Compliance, and Innovation 3.6 Information Systems that Can Support Justice Services Centered on People Pillar 3 score Each dimension accounts for 12% of the Pillar 3 Pillar 4: External Factors Impacting the Implementation and Sustainability of ICT-Based LIA Solutions Dimension 4.1 People-centricity and ICT use in existing LIA services offered by local external providers 4.2 Funding and In-Kind Support Available in Ecosystem 4.3A Sufficient Availability of Jurisdiction-Wide Infrastructure Around LIA 4.3B Sufficient Availability of Jurisdiction-Wide Infrastructure Around ICT 4.4A Sufficient Availability of Jurisdiction-Wide Human Capital Around LIA 4.4B Sufficient Availability of Jurisdiction-Wide Human Capital Around ICT 4.5 Government-Wide and Partners' Processes Oriented to Performance, Compliance, and Innovation 4.6 Stakeholder Support of Innovation and People-Centered Justice Across the Jurisdiction 4.7 Jurisdiction-Wide Availability of Data and Evidence on People’s Legal Needs Pillar 4 score Each dimension accounts for 11% of the Pillar 4 # Official Use Only Total Assessment Score Each of the four pillars account for 25% of the fina # Official Use Only n, pillar, and for the overall t edit this sheet directly. Score 0% 0% 0% 0% 0% for 25% of the Pillar 1 score. Score 0% 0% 0% 0% for 33% of the Pillar 2 score. Score 0% 0% 0% 0% 0% 0% 0% 0% 0% for 12% of the Pillar 3 score. LIA Solutions Score 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% for 11% of the Pillar 4 score. # Official Use Only 0% unt for 25% of the final score. # Official Use Only