The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) Appraisal Environmental and Social Review Summary Appraisal Stage (ESRS Appraisal Stage) For Official Use Only Date Prepared/Updated: 05/03/2024 | Report No: ESRSA03479 May 03, 2024 Page 1 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) I. BASIC INFORMATION A. Basic Operation Data Operation ID Product Operation Acronym Approval Fiscal Year P502532 Investment Project Financing (IPF) IDEA 2024 Operation Name Inclusive Digitalization in Eastern and Southern Africa (IDEA) Country/Region Code Beneficiary country/countries Region Practice Area (Lead) (borrower, recipient) Eastern and Southern EASTERN AND Digital Development Africa SOUTHERN AFRICA Borrower(s) Implementing Agency(ies) Estimated Appraisal Date Estimated Board Date Common Market for Common Market for Eastern and 06-May-2024 27-Jun-2024 Eastern and Southern Southern Africa (COMESA) Secretariat Africa (COMESA) For Official Use Only Estimated Decision Total Project Cost Review Date 25-Apr-2024 10,000,000.00 Proposed Development Objective The Program-Level Development Objective is to increase access to, and inclusive use of, the Internet and digitally enabled services in Eastern and Southern Africa. The Project Development Objective for the operation implemented by COMESA is to enhance the enabling environment for increasing access to, and inclusive usage of, the internet and digitally enabled services in Eastern and Southern Africa. B. Is the operation being prepared in a Situation of Urgent Need of Assistance or Capacity Constraints, as per Bank IPF Policy, para. 12? No C. Summary Description of Proposed Project Activities [Description imported from the PAD Data Sheet in the Portal providing information about the key aspects and components/sub-components of the project] IDEA is a regional Multiphase Programmatic Approach (MPA) for Eastern and Southern Africa, which consists of operations in several phases, including FCV and LDC countries at different stages of development and regional entities in May 03, 2024 Page 2 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) Eastern and Southern Africa. The IDEA MPA has four pillars: Pillar 1: Affordable broadband and secure data hosting capabilities. This component will focus on expanding essential, high-quality, resilient and affordable broadband infrastructure, and services, supporting the development of cloud and data hosting markets and enabling investments in modern data hosting facilities to unlock the development potential of digital data, which are the foundations for individuals, firms, and governments to use digital technologies productively. Pillar 2: Interoperable and secure data platforms. This component will focus on deploying interoperable Digital Public Infrastructure to enhance efficiency in both public and private sectors and developing the cross-cutting enablers and safeguards needed for the trusted and secure use of digital technologies at the national level and for the flow of cross-border digital services across the region. Pillar 3: High-impact digital services and productive digital usage. This component focuses on advancing high-impact, digitally enabled services to help enhance economic and social activities with increased reach, improved efficiency, strengthened value proposition (including climate benefits, transparency, and accountability etc.), and increase digital skills and competencies to increase productive usage of these services. Pillar 4: Project Management and Capacity Building. This component will support the critical building blocks for strong implementation and coordination of the program at regional and national levels, with creaton of and capacity building for regional and national project coordination units, M&E improvements, knowledge generation and TA related to E&S risk management, and other operating expenses, equipment. Phase 1 of the IDEA MPA will include four operations, including a US$10m regional IDA grant to COMESA to set-up the IDEA MPA’s regional program coordination unit (PCU) and oversee the implementation of the MPA throughout the eight years of project implementation. Phase 1 of the IDEA MPA also includes financing to the Democratic Republic of Congo (DRC), to the Republic of Angola, and to the Republic of Malawi. The Project Development Objective (PDO) for the COMESA operation is to enhance enabling environment for increasing access to For Official Use Only and inclusive usage of the Internet and digitally-enabled services in Eastern and Southern Africa. This operation will monitor progress toward the overall Program Development Objective (PrDO) indicators. Project Components under the operation with COMESA include: Component 1: Regional Harmonization and Planning Platform (US$4.1 million). This component aims to enhance the enabling environment for regional digital market development and integration and create a platform to inform and mobilize investments for regional digital infrastructure. Activities under this component include the following: • Sub-component 1.1. Regional TA and trainings. Developing regionally harmonized regulatory and policy frameworks, guidelines, and standards to promote digital access and usage and private sector mobilization for digital infrastructure development and digitally enabled services, applying inclusive and climate-smart approaches. It will finance technical and legal consultancies, training, and capacity building, including (a) the preparation of a regional Digital Inclusion Action Plan and associated draft regulations and policies covering areas such as digital safeguards, digital literacy, DFS, and so on; (b) TA to enhance the implementation of a regional roaming framework and the development of a regional model to enhance spectrum management; (c) the development of policy and regulatory guidelines and standards to enable and promote the safe use of artificial intelligence (AI) and other emerging technologies, including for climate adaptation and mitigation; (d) legal and technical assistance to enable the cross- border flow of data to support cross-border e-commerce; (e) the development of policy, regulatory frameworks, and guidelines at the regional level to enable and promote PCM for digital infrastructure with recommendations for possible financing facilities and instruments to expand digital infrastructure at the regional level, which can be capitalized in future phases of this MPA. • Sub-component 1.2 Planning platform and models: (a) supporting integrated infrastructure planning to cover digital infrastructure and demand for internet connectivity through TA and the development of geospatial mapping tools and (b) supporting the development of least-cost options and innovative financing models to extend internet access to cross-border areas and priority public entities, such as schools and health clinics, with energy access and climate implications in mind, which can be implemented in subsequent phases and leverage applicable financing schemes under the ASCENT Program. Component 2: Regional Knowledge and Capacity Building (US$2.4 May 03, 2024 Page 3 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) million). This component aims to support holistic knowledge transfer throughout the program cycle, to build capacity and support institutional strengthening for participating countries and countries joining in future phases in a sustainable manner and increase the efficiency and impact of the program activities by leveraging regional synergies between countries. Activities under this component include the following: • Sub-component 2.1. Toolkits: (a) the development of practical tools to support member states and other countries participating in the IDEA MPA in project preparation and implementation readiness, including (i) the development of templates, draft terms of reference (TOR), and project management tools for procurement, FM, budgeting, environmental and social risk and impact management, and grievance redressal mechanism and (b) the establishment of a regional M&E platform, leveraging innovative data collection and evidence generation at the regional level. • Sub-component 2.2. Capacity building, knowledge sharing, and trainings for participating countries and COMESA member states covering (a) institutional coordination for and implementation of digital safeguards and the upcoming COMESA’s e-commerce framework and (b) procurement, FM, environmental and social frameworks, quality assurance, data collection and analysis, and M&E. It will also support wide knowledge sharing and awareness raising about the Program with communication and results stories. Component 3: Regional Project Coordination and Management (US$3.5 million). This component will set up IDEA’s regional PCU to (a) coordinate with participating countries, including those that are not members of COMESA; (b) validate and report on the Program's Results Framework; and (c) oversee the implementation of the regional grant to COMESA, including fiduciary, environmental and social, and other functions. D. Environmental and Social Overview D.1 Overview of Environmental and Social Project Settings For Official Use Only [Description of key features relevant to the operation’s environmental and social risks and opportunities (e.g., whether the project is nationwide or regional in scope, urban/rural, in an FCV context, presence of Indigenous Peoples or other minorities, involves associated facilities, high-biodiversity settings, etc.) – Max. character limit 10,000] The AFE region has a diverse range of environmental and social characteristics. The salient physical features and key environmental aspects of the region include a variety of landforms such as mountains, plateaus, plains, and deserts. Examples include the Great Rift Valley, Mount Kilimanjaro, the Ethiopian Highlands, and the Sahara Desert. The Nile, Zambezi, Congo, and Limpopo rivers traverse the region. Lake Victoria, Lake Tanganyika, Lake Malawi, and Lake Kariba are important freshwater bodies in the region. The region is known for rich biodiversity and natural resources. It has various ecosystems, including tropical rainforests, savannas, wetlands, and coastal areas. Angola and DRC, which will implement national operations under Phase 1 are renowned for their unique and diverse flora and fauna. The region has a range of climates, from tropical to subtropical and desert. Countries like Kenya, Tanzania, and Uganda have diverse climatic zones, including equatorial, highland, and coastal regions. The region is home to a large and diverse population, countries like Rwanda, Ethiopia, Kenya and DRC have high population densities, while others like Eswatini have smaller less dense populations. The region exhibits a wide range of ethnic groups, languages, and cultures, including the Bantu, Nilotic, Cushitic, Afro-Asiatic ethnic communities, and others; each contribute to the cultural tapestry of the region. The countries have varying levels of economic development. Some nations, like Kenya, Rwanda, and Ethiopia, have relatively well developed economies, while others, such as Malawi, Zambia, and South Sudan, face socio-economic challenges of poverty, limited access to healthcare and education. Key social issues include rural/urban poverty, economic development, unemployment, low incomes and gender inequality. Increased displacement of populations from fragility, conflict and violence, including social unrest has disrupted access to basic social services in many countries. May 03, 2024 Page 4 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) While country-level environmental and social contexts, risk and impactsof the MPA will not play a direct role in COMESA’s operational responsibilities, its efforts to provide guidance to member countries on policies and strategies for cross-border infrastructure planning and other TA will need to take into account the varied geographic, economic, environmental and social contexts of countreis participating in the MPA. D.2 Overview of Borrower’s Institutional Capacity for Managing Environmental and Social Risks and Impacts [Description of Borrower’s capacity (i.e., prior performance under the Safeguard Policies or ESF, experience applying E&S policies of IFIs, Environmental and social unit/staff already in place) and willingness to manage risks and impacts and of provisions planned or required to have capabilities in place, along with the needs for enhanced support to the Borrower – Max. character limit 10,000] COMESA has a wide and relevant membership in AFE, and a mandate to support the creation of a common market, including the explicit goal of enhancing cross-border digital infrastructure and digital transactions. The COMESA Secretariat is an experienced WB Implementing Agency (IA), and the IDEA Program will leverage existing implementation structures and arrangements under ASCENT (P180547) and RIFF (P171967) as much as possible to ensure a coordinated approach across the projects, including exploring synergies for E&S capacity building through COMESA's role in the ASCENT program. COMESA will host the regional Project Coordination Unit (PCU) under MPA Phase 1 and serve as an overall coordinator of regional MPA activities for participating countries and other Regional Economic Communities (RECs). COMESA will house the PCU and convene the Regional Project Steering Committee (RPSC). The PCU will directly coordinate with the For Official Use Only PIUs at country level to ensure a region-wide approach. The RPSC will bring together all the participating countries and regional entities. The COMESA PCU will recruit and maintain an environmental expert with OHS expertise, a social expert, and a stakeholder engagement/communications expert, who will be trained and sensitized on the World Bank’s ESF and relevant ESS standards and requirements, including preparation and review of COMESA TA and consultancy ToRs and reports to ensure they are in line with ESF requirements. The project will build on capacity assessments of financial management, procurement and E&S capacity at COMESA carried out by the ASCENT project to identify capacity constraints and mitigation measures to be supported during implementation. The COMESA IDEA operation may also provide future support to a longer-term ASCENT initiative to build a standalone ESHS unit within COMESA to provide E&S expertise across multiple projects and sectors where COMESA is engaged with its member states. At the national level, MPA operations will primarily be implemented through existing or new project implementation units (PIUs), typically based in the Ministries with national responsibilities for digital development. For the DRC Phase 1 operations, the Ministry of Posts, Telecommunications and New Technologies (MPTNTIC) will be the lead implementing agency (IA) managing day-to-day project administration and housing a dedicated PIU. For Phase 1 Angola operations, the Instituto de Modernização Administrativa (IMA) will be the implementing and coordinating government agency and will host the PIU. In Malawi, the PIU which implemented the Digital Malawi Foundation project (P160533) (under the auspices of the Ministry of Information and Digitalization), has some E&S capacity and experience with WB E&S safeguard policies (but not ESF standards), and will need to be strengthened to manage the IDEA Malawi operation. Each of these borrower’s PIU capacity to manage E&S risks has been assessed during project preparation and will be strengthended during project implementation. May 03, 2024 Page 5 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) II. SUMMARY OF ENVIRONMENTAL AND SOCIAL (ES) RISKS AND IMPACTS A. Environmental and Social Risk Classification (ESRC) Moderate A.1 Environmental Risk Rating Moderate [Summary of key factors contributing to risk rating, in accordance with the ES Directive and the Technical Note on Screening and Risk Classification under the ESF – Max. character limit 4,000] The environmental risk rating for COMESA’s operations under MPA Phase 1 is Moderate. Proposed COMESA Phase 1 activities, including planning for regional harmonization of policies and planning activities, regional knowledge and capacity building and overall MPA coordination and management at the regional level are not expected to generate significant environmental risk or impacts in and of themselves. However, COMESA is expected to carry out a number of technical assistance (TA) activities which may create policies or contribute to integrated regional infrastructure plans which could create downstream environmental risk when those policies or infrastructure plans are put into action. Potential downstream adverse environmental risks and impacts could include those associated with occupational health and safety concerns, including physical hazards, injuries, and accidents; community health and safety issues; noise and vibration; electronic waste management issues; pollution, etc. Country level operations to be carried out by Angola, DRC and Malawi under Phase 1 as well as subsequent phases may have higher environmental risk levels than for COMESA. More details on those country-level operations are provided in their respective A-ESRSs and other project ESF instruments. For Official Use Only A.2 Social Risk Rating Moderate [Summary of key factors contributing to risk rating, in accordance with the ES Directive and the Technical Note on Screening and Risk Classification under the ESF – Max. character limit 4,000] Social Risk is considered Moderate for COMESA’s operations under the MPA. Each operation in the MPA will have its own social risk classification. The categories of activities that COMESA will carry out, including planning for regional harmonization of policies and planning activities, regional knowledge and capacity building, and overall MPA coordination at the regional level are unlikely to create significant direct or indirect social risks or impacts to potentially affected parties in the countries expected to participate in this eight-year project. However, some TA, such as regional integrated infrastructure planning, and for enabling possible policy reforms could lead to downstream social risks and impacts, which will be further assessed as part of the Bank’s due diligence once TA activties are better defined during implementation. The TA, including development of TORs and other E&S instruments, will need to be consistent with the ESF, and include screening mechanisms to minimize social risks to potential beneficiaries and other project affected people. Possible downstream social risks associated with TA include (i) small-scale land acquisition, loss of assets, economic or physical displacements; (ii) lack of inclusion in a project’s social benefits for vulnerable and marginalized groups, particularly those in remote areas, along with the risk of elite capture of project benefits; (iii) SEA/SH risks, particularly related to construction or power dynamics that may occur from providing access to digital technologies and services, including cyber harassment; (iv) risks associated with the potential misuse of digital personal data if proper privacy safeguards are not in place. Country-level projects, such as those proposed for Angola, DRC and Malawi, may have Substantial Social risks related to infrastructure works, including community health and safety risks. Those risks are assessed and reflected in their respective E&S risk management instruments. [Summary of key factors contributing to risk rating. This attribute is only for the internal version of the download document and not a part of the disclosable version – Max. character limit 8,000] May 03, 2024 Page 6 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) B. Environment and Social Standards (ESS) that Apply to the Activities Being Considered B.1 Relevance of Environmental and Social Standards ESS1 - Assessment and Management of Environmental and Social Risks and Impacts Relevant [Explanation - Max. character limit 10,000] There are unlikely to be significant environmental and social risks and impacts arising from COMESA’s role under Phase 1 in promoting regional harmonization, integration, and buildout of national and cross-border access to internet and digital services. The primary risks likely to arise from COMESA activities will be through TA to develop policies and integrated regional integrated planning for infrastructure investments which may create moderate downstream environmental and social impacts in targeted communities or infrastructure corridors. Screening mechanisms will be included in TOR development and infrastructure planning to ensure environmental and social risks are minimized at national, cross-border and regional levels, and consistent with the ESF. Some country-level projects to be developed by Angola, DRC or Malawi under Phase 1 and other member states participating in future MPA phases may have higher risk ratings, such as DRC’s Phase 1 operations, which carry a Substantial ESRC rating due to E&S risks related to expected civil works. ESS10 - Stakeholder Engagement and Information Disclosure Relevant For Official Use Only [Explanation - Max. character limit 10,000] COMESA has carried out initial stakeholder engagement consultations, which will continue during implementation, in order to develop, disclose, and implement an inclusive Stakeholder Engagement Plan (SEP) proportional to the nature and scale of its MPA operations. COMESA stakeholders are likely to include supporting ministries, regional and national academic institutions, civil society, technical organizations, regulatory authorities and the private sector. The SEP includes a Project Grievance Mechanism (GM) to be built on and integrated with an existing COMESA GM prepared by the ASCENT project, to receive and respond to grievances from project stakeholders. SEPs were also prepared by each country participating in Phases 1 and will be prepared by newly-participating future MPA phases to ensure there is engagement at the national level, with COMESA expected to take a lead on regional engagement on the program. The GMs of both COMESA and country operations shall be equipped to receive, register and faciliate resolution of SEA/SH complaints. The SEPs shall be disclosed by Appraisal, including a record of the stakeholder engagement activities carried out to date. ESS2 - Labor and Working Conditions Relevant [Explanation - Max. character limit 10,000] COMESA PCU operations may include direct workers, contracted workers and primary supply workers. The COMESA Secretariat has in place labor and working conditions policies for its workforce, including a labor grievance mechanism established under ASCENT operations. The COMESA IDEA operation will adapt and integrate its worker GM arragnments into the one developed for ASCENT. , and once estbalished will be verified against ESS requirements May 03, 2024 Page 7 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) during implementation. The PIM also will include relevant HR, occupational health and safety (OHS) and SEA/SH prevention and response measures to meet ESS2 requirements. Country level projects, including DRC, Angola, Malawi and other countries in future phases are also expected to address worker issues, mostly through the preparation of Labor Management Procedures (LMP), which may be incorporated in the ESMF instruments. More details on these can be found in the ESF instruments prepared for these operations under this and future phases. ESS3 - Resource Efficiency and Pollution Prevention and Management Not Currently Relevant [Explanation - Max. character limit 10,000] ESS3 is not considered relevant to COMESA Operations. ESS4 - Community Health and Safety Not Currently Relevant [Explanation - Max. character limit 10,000] ESS4 is not considered relevant to COMESA Operations. ESS5 - Land Acquisition, Restrictions on Land Use and Involuntary Resettlement Not Currently Relevant [Explanation - Max. character limit 10,000] ESS5 is not considered relevant to COMESA Operations. For Official Use Only ESS6 - Biodiversity Conservation and Sustainable Management of Living Natural Not Currently Relevant Resources [Explanation - Max. character limit 10,000] ESS6 is not considered relevant to COMESA Operations. ESS7 - Indigenous Peoples/Sub-Saharan African Historically Underserved Traditional Not Currently Relevant Local Communities [Explanation - Max. character limit 10,000] ESS7 is not considered relevant to COMESA Operations. ESS8 - Cultural Heritage Not Currently Relevant [Explanation - Max. character limit 10,000] ESS8 is not considered relevant to COMESA Operations. ESS9 - Financial Intermediaries Not Currently Relevant [Explanation - Max. character limit 10,000] May 03, 2024 Page 8 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) ESS9 is not considered relevant to COMESA Operations. B.2 Legal Operational Policies that Apply OP 7.50 Operations on International Waterways No OP 7.60 Operations in Disputed Areas No B.3 Other Salient Features Use of Borrower Framework No [Explanation including areas where “Use of Borrower Framework” is being considered - Max. character limit 10,000] The use of the borrower framework is not expected under the MPA. In the case of ESS2, the COMESA Secretariat has in place labor and working conditions policies for its workforce, including a grievance mechanism developed under the ASCENT project, to be verified against ESS2 during early implementation, with potential gap-filling measures to be identified in the PIM. For Official Use Only Use of Common Approach No [Explanation including list of possible financing partners – Max. character limit 4,000] There are other possible financing partners being discussed at this stage, however the assumption is that the World Bank ESF will be used by MPA Phase 1 and subsequent phases for E&S risk and impact management. B.4 Summary of Assessment of Environmental and Social Risks and Impacts [Description provided will not be disclosed but will flow as a one time flow to the Appraisal Stage PID and PAD – Max. character limit 10,000] The environmental risk rating for COMESA’s operations under MPA Phase 1, is Moderate. Proposed COMESA Phase 1 activities, including planning for regional harmonization of policies and planning activities, regional knowledge and capacity building and overall MPA coordination and management at the regional level are not expected to generate significant environmental risk or impacts in and of themselves. However, COMESA is expected to carry out a number of TA activities which may create policies or contribute to integrated regional infrastructure plans which could create downstream environmental risk when those policies or infrastructure plans are put into action. Potential downstream adverse environmental risks and impacts could include those associated with occupational health and safety concerns, including physical hazards, injuries, and accidents; community health and safety issues; noise and vibration; electronic waste management issues; pollution, etc. Country level operations to be carried out by Angola, DRC and Malawi under Phase 1 as well as countries that join in subsequent phases may have higher environmental risk levels than for COMESA. More details on those country-level operations are provided in their A-ESRSs and other project ESF instruments. May 03, 2024 Page 9 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) Social Risk is considered Moderate for COMESA’s operations under the MPA. Each country-level operation under the MPA has own social risk classification. The categories of activities that COMESA will carry out, including planning for regional harmonization of policies and planning activities, regional knowledge and capacity building, and overall MPA coordination at the regional level are unlikely to create significant direct or indirect social risks or impacts to potentially affected parties in the countries expected to participate in this eight-year project. However, some TA, such as regional integrated infrastructure planning, and for enabling possible policy reforms could lead to downstream social risks and impacts, which will be further assessed as part of the Bank’s due diligence. The TA, including development of TORs and other E&S instruments, will need to be consistent with the ESF, and include screening mechanisms to minimize social risks to potential beneficiaries and other project affected people. Possible downstream social risks associated with TA include (i) small-scale land acquisition, loss of assets, economic or physical displacements; (ii) lack of inclusion in a project’s social benefits for vulnerable and marginalized groups, particularly those in remote areas, along with the risk of elite capture of project benefits; (iii) SEA/SH risks, particularly related to construction or power dynamics that may occur from providing access to digital technologies and services, including cyber harassment; (iv) risks associated with the potential misuse of digital personal data if proper privacy safeguards are not in place. Country-level projects, such as those proposed for Angola, DRC and Malawi, may have Moderate to Substantial Social risks related to infrastructure works, including community health and safety risks. Those risks will be assessed and reflected in their respective E&S risk management instruments. The SEA/SH Risk rating for COMESA’s Phase 1 operations is considered Moderate, in view of the proposed activities to be carried out by COMESA. While SEA/SH risks can be present in all workplaces, especially for women, the proposed activities For Official Use Only to be carried out by COMESA are unlikely to lead to increased SEA/SH risk as the activities are mostly associated with technical assistance and capacity building activities. Country-level SEA/SH risk ratings may vary by country, esepcially for infrastructure and works activities, and will have their own measures relevant to those activities. C. Overview of Required Environmental and Social Risk Management Activities C.1 What Borrower environmental and social analyses, instruments, plans and/or frameworks are planned or required by implementation? [Description of expectations in terms of documents to be prepared to assess and manage the project’s environmental and social risks and by when (i.e., prior to Effectiveness, or during implementation), highlighted features of ESA documents, other project documents where environmental and social measures are to be included, and the related due diligence process planned to be carried out by the World Bank, including sources of information for the due diligence - Max. character limit 10,000] Preparation, consultation, and disclosure, prior to Appraisal, of: • Environmental and Social Commitment Plan (ESCP) for COMESA Phase 1 operations • Draft Stakeholder Engagement Plan (SEP) for COMESA Phase 1 operations, including an accessible and inclusive GM that is sensitive to GBV/SEA/SH issues and risks, and a record of the stakeholder activities carried out to date. As COMESA’s role is better defined during preparations, additional instruments to be produced by early project implementation will include: • Project Implementation Manual (PIM), including E&S Screening criteria for TA activities to be carried out by COMESA to ensure alignment with the ESF, as well any requisite labor management procedures, norms of conduct, and SEA/SH measures to be carried out by COMESA. May 03, 2024 Page 10 of 11 The World Bank Inclusive Digitalization In Eastern And Southern Africa (idea) (P502532) III. CONTACT POINT World Bank Task Team Leader: Cecilia Maria Paradi-Guilford Title: Senior Digital Development Specialist Email: cparadiguilford@worldbank.org TTL Contact: Timothy John Charles Kelly Job Title: Lead Digital Development Specialist Email: tkelly@worldbank.org TTL Contact: Lavanya Choudhary Job Title: Young Professional Email: lchoudhary@worldbank.org IV. FOR MORE INFORMATION CONTACT The World Bank 1818 H Street, NW For Official Use Only Washington, D.C. 20433 Telephone: (202) 473-1000 Web: http://www.worldbank.org/projects V. APPROVAL Task Team Leader(s): Cecilia Maria Paradi-Guilford, Timothy John Charles Kelly, Lavanya Choudhary ADM Environmental Specialist: Paulo Jorge Temba Sithoe ADM Social Specialist: Richard Everett May 03, 2024 Page 11 of 11