The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Togo Public Sector Strengthening for Service Delivery Operation (P176883) WESTERN AND CENTRAL AFRICA | Togo | Governance Global Practice | Requesting Unit: AWCF2 (6551) | Responsible Unit: EAWG1 (9746) IBRD/IDA | Program-for-Results Financing | FY 2024 | Team Leader(s): Ibrahim El ghandour, Lorena Vinuela, Emeline Bredy Seq No: 1 | Archived on 31-Mar-2025 | ISR01952 | Created by: Lorena Vinuela on 30-Sep-2024 | Modified by: Lorena Vinuela on 26-Mar-2025 1. PROJECT DEVELOPMENT OBJECTIVE 1.1 Development Objective Original Development Objective (Approved as part of Approval package on 23-May-2024) The PforR development objective is to enhance human resource and public expenditure management. 2. OVERALL RATINGS Name Current Progress towards achievement of PDO Satisfactory Overall Implementation Progress (IP) Satisfactory Overall Risk Rating Substantial 3. KEY ISSUES & STATUS 3.1 Implementation Status and Key Decisions The Program was declared effective on October 3, before the deadline, after the Constitutional Court ratified the Financing Agreement. The covenants related to the implementation arrangements were met within the agreed calendar. The Steering Committee was established, qualified civil servants were appointed to the key positions of the Program Coordination Unit, and the Operations Manual was formally adopted after validation by stakeholders. 4. DATA ON FINANCIAL PERFORMANCE Mar 31, 2025 Page 1 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) 4.1 Disbursements (by loan) Loan/Credit/TF Status Original Revised Cancelled Disbursed Undisbursed % Disbursed IDA-75570 Effective 7.00 6.71 0.00 1.68 5.03 25.00% IDA-75560 Effective 68.00 66.20 0.00 13.94 52.09 21.11% 4.2 Key Dates (by loan) Loan/Credit/TF Status Approval Signing Effectiveness Orig. Closing Rev. Closing IDA-75560 Effective 23-May-2024 26-Jul-2024 03-Oct-2024 30-Jun-2030 30-Jun-2030 IDA-75570 Effective 23-May-2024 26-Jul-2024 03-Oct-2024 30-Jun-2030 30-Jun-2030 4.3 Program Action Plan Action Description Ensure the adequate monitoring of financial management Source DLI# Responsibility Timing Timing Value Status Fiduciary Systems NA MFPTDS Recurrent Yearly In Progress • Budget allocation as per the annual work plan. • Release of funds, payments, and program reports submitted on a timely basis. Completion Measurement • Accounting system operational. • Annual audits are completed and submitted to the Bank on a timely basis. The budget allocation and the annual work plan have been approved. A Financial Comments Management specialist has been appointed and the work to procure and operationalize the accounting system is included in the procurement plan. Action Description Ensure the adequate monitoring of procurement Source DLI# Responsibility Timing Timing Value Status Office of the Fiduciary Systems NA Recurrent Yearly In Progress President / ARCOP Mar 31, 2025 Page 2 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) • Average number of quotations/bids. • Share of contracted value by: (a) completed within the original contract period; (b) Completion extended for 30 days or more; (c) cost escalation. Measurement • Number of complaints. • No contract exceeding high-value thresholds. The procurement plan has been updated. Most of the activities are yet to start but the Comments activities will be monitored according to the key indicators. Appointment or recruitment of additional Procurement Specialists to support ARCOP, MEF, Action Description and MFPTSD Source DLI# Responsibility Timing Timing Value Status Office of the the Fiduciary Systems NA Recurrent Yearly In Progress President Completion • Appointment or contracting of at least three (3) additional Procurement Specialists Measurement to support ARCOP, MEF, and MFPTSD. A Procurement Specialist has been appointed to to support the Ministry of the Reform and Comments the Civil Service since November 2024. The contracting of additional staff is under way. Ensure the integration of Environmental and Social (E&S) aspects in the Program Action Description implementation Source DLI# Responsibility Timing Timing Value Status Environmental and NA MFPTDS Recurrent Continuous Completed Social Systems • Recruitment of and maintaining one (1) E&S Specialist in the PCU and appointment of focal points in all the beneficiary institutions. Completion • An E&S manual is developed. Measurement • The POM includes E&S aspects. • Relevant activities are documented in Program reports. An qualified E&S Specialist has been appointed, who is a civil servant, to support the PCU. Comments The POM cover the E&S aspects and manual. Relevant activities will be part of the semi- annual Program reports. Mar 31, 2025 Page 3 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Develop and implement stakeholder engagement and communication activities to support Action Description the Program Source DLI# Responsibility Timing Timing Value Status Environmental and NA MFPTDS Recurrent Semi-Annually Not Yet Due Social Systems • A communication strategy and materials on the benefits Program were developed at the latest six (6) months after the date of effectiveness. Completion Measurement • Integrate outreach activities into overall Program activities, which are fully documented and reported. The recruitment of a Communication Specialist is underway. Outreach activities are being Comments developed and will be documented regularly. Establish and maintain an operational, transparent, and accessible grievance redress Action Description mechanism Source DLI# Responsibility Timing Timing Value Status Environmental and NA MFPTDS Recurrent Semi-Annually Not Yet Due Social Systems • Review and validation of the GRM operational at the Program level no later than six (6) months after the effectiveness date. Completion Measurement • The GRM is included in the POM. • Key performance statistics included in the semi-annual Program reports. The GRM is included in the POM and key performance statistics will be included in the semi- Comments annual Reports. A dedicated GRM is being designed, but some delays are likely. Develop and implement a Waste Electrical and Electronic Equipment Management Plan Action Description (WEEEMP), including activities for the prevention collection, storage, and economically viable disposal of e-waste reduction Source DLI# Responsibility Timing Timing Value Status Environmental and NA MFPTDS Due Date 01-Jul-2025 Not Yet Due Social Systems Mar 31, 2025 Page 4 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) • Preparation of the Terms of Reference for the development of a WEEEMP. • WEEEMP officially adopted. Completion Measurement • Report on the conclusions of a validation workshop. • Report on dissemination activities of the WEEEMP manual. Comments Some delays are likely in this action as the activities have not yet been launched. Develop a manual defining exposure time to work screens, including occupational health Action Description and safety and hygiene measures and good E&S practices for work with prolonged use of screens in accordance with international guidelines Source DLI# Responsibility Timing Timing Value Status Environmental and NA MFPTSD Due Date 01-Feb-2025 Delayed Social Systems • A manual including a framework plan for health, safety, and hygiene measures at Completion work and good E&S practices for work with prolonged use of screens and the Measurement procedure for managing exposure to screens prepared and adopted. Comments The preparation of the manual has not yet started. 5. KEY DATES Key Events Planned Actual Approval 23-May-2024 23-May-2024 Effectiveness 03-Oct-2024 03-Oct-2024 Mid-Term Review No. 01 30-Jun-2027 Operation Closing/Cancellation 30-Jun-2030 6. SYSTEMATIC OPERATIONS RISK-RATING TOOL Rating at Approval Risk Category Approval Package - 23 May Proposed Rating 2024 Mar 31, 2025 Page 5 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Political and Governance Moderate Substantial Macroeconomic Substantial Substantial Sector Strategies and Policies Moderate Moderate Technical Design of Project or Program Moderate Moderate Institutional Capacity for Implementation and Substantial Substantial Sustainability Fiduciary Substantial Substantial Environment and Social Low Low Stakeholders Moderate Moderate Overall Substantial Substantial Mar 31, 2025 Page 6 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) 7. RESULTS 7.1 PDO Indicators by PDO Outcomes Baseline Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Month/Year Personnel Expenditure to Tax Revenue (three-year average) (Percentage) Tax to GDP (three-year average) Comments on achieving targets No description available for this Corporate indicator (Percentage) Ministries and institutions with Comments on achieving targets No description available for this Corporate indicator implemented human capital development plans (Number) People using digitally enabled Comments on achieving targets No description available for this Corporate indicator services (Number of people) People using digitally enabled services – Youth (Number of people) People using digitally enabled services – Female (Number of people) Deviation in outturn of education and Comments on achieving targets Three-year average = sum (1-Actual Total Personnel Expenditure/ Bugetted health expenditure (Percentage) Total Personnel Expenditure)/3 Climate adaptation and mitigation Comments on achieving targets Percentage point increase from baseline. expenditure increase (Percentage) Mar 31, 2025 Page 7 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) 7.2 Intermediate Results Indicators by Results Areas Baseline Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Month/Year Improved human resource planning Comments on achieving targets No description available for this Corporate indicator and management through the adoption of human capital plans and the operationalization of human resource management functions in key ministries (Number) DLI Ministries and institutions (including education and health) with a human resources and skills development plan and job descriptions adopted (Number) DLI Ministries and institutions (including education and health) with an operational Human Resource Management department (Number) DLI Increased use of digitized Comments on achieving targets No description available for this Corporate indicator Government-to-Person and Person- to-Government payments to improve treasury management (Percentage) DLI Mar 31, 2025 Page 8 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Revenue from property taxes collected through digital payments (Percentage) DLI Recipients from social benefits, school allowances and mission expenses receiving digital payments (Percentage) DLI Beneficiaries of social protection programs (territorial administration, primary and secondary education, public works, social action, and health) receiving digital payments (Percentage) DLI Revenue from corporate tax, value added tax and single professional tax collected through digital payments (Percentage) DLI Strategy to improve recruitment and Comments on achieving targets Strategy to improve recruitment and retention of women in the Civil Service retention of women in the Civil adopted Service adopted and implemented (Yes/No) Procured goods and services value Comments on achieving targets Procured goods and services value contracted through the e-procurement contracted through the e- online platform/Total procured goods and services value. procurement online platform (Percentage) Increase in procured goods and Comments on achieving targets Percentage point increase of procured goods and services value contracted service value following green tagged accordingly and respecting the green procurement guidelines Mar 31, 2025 Page 9 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) procurement guidelines (Percentage) Professionalization of upper Comments on achieving targets No description available for this Corporate indicator management through the training under the Civil Service Excellence Program of civil servants appointed to senior management and key technical positions, of which women (Number) DLI Female sr civil servants, including general secretaries, general directors, and directors and civil servants appointed to key technical positions, trained under the Civil Service Excellence Program (Number) DLI Senior civil servants, including general secretaries, general directors, and directors and civil servants appointed to key technical positions, trained under the Civil Service Excellence Program (Number) DLI Civil servants appointed to senior and Comments on achieving targets Percentage of civil servants appointed to senior and key technical positions key technical positions trained trained through Civil Service Excellence Program. through Civil Service Excellence Program (Percentage) Mar 31, 2025 Page 10 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Budget tagging design and practice Comments on achieving targets Budget tagging design and practice and reference manual to track gender and reference manual to track expenditure adopted gender expenditure adopted and implemented (Yes/No) Women appointed to key senior and Comments on achieving targets Women trained in Civil Service Excellence Program appointed to key senior technical positions trained in Civil and technical positions as a percentage of the total number of civil servants Service Excellence Program trained in the program appointed to these positions. (Percentage) Gender-focused expenditure increase Comments on achieving targets Percentage point increase in the share of gender expenditure (Gender (Percentage) Expenditure/Total Expenditure). Budget tagging design and reference and practice manual to track climate mitigation and adaptation expenditure adopted and implemented (Yes/No) Improved State presence and Comments on achieving targets No description available for this Corporate indicator services in the Savanes region and underserved regions through the deployment of trained mediators, deconcentrated justice personnel, and local government personnel (Number) DLI Trained mediators and deconcentrated justice personnel (competitively selected) appointed to positions in the Savanes region and underserved regions (Number) DLI Mar 31, 2025 Page 11 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Local government staff and officials deployed in the Savanes region and underserved regions trained (Number) DLI Climate filter informing the screening of public investment projects above US$ 2 million implemented (Yes/No) Improved wage bill control through the inclusion of biometric data and updated biographical information in the Human Resource Management Information System (Percentage) DLI Active civil servants with biometric data and biographical information up to date in the Human Resource Management Information System (Percentage) DLI Retired civil servants with biometric data and biographical information up to date in the Human Resource Management Information System (Percentage) DLI Increased number of ministries and Comments on achieving targets No description available for this Corporate indicator institutions using an online e- procurement platform, open Mar 31, 2025 Page 12 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) procurement standards, and green procurement guidelines and tagging (Number) DLI Improved budget management Comments on achieving targets No description available for this Corporate indicator through the adoption of systematic program monitoring and evaluation and gender and climate expenditure budget tagging in the budget preparation and execution process (Number) DLI Evaluation reports of the program-based budget produced and published (Number) DLI Ministries and institutions implementing climate change mitigation and adaptation expenditure tagging in the budget preparation and execution process (Number) DLI Ministries and institutions implementing gender expenditure tagging in the budget preparation and execution process (Number) DLI Feedback collected through inclusive Comments on achieving targets No description available for this Corporate indicator school and health facility community committees’ meetings integrated into Mar 31, 2025 Page 13 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) the budget process and sectoral plans preparation and monitoring (Number) DLI Reports published of the Joint Review of the implementation of the Education Sector Plan 2020-2030 (Number) DLI Reports published of the feedback collected from inclusive school and health facility community committees’ meetings and detailing what was or was not used, why, and how in the budget formulation (Number) DLI Reports published of the Joint review of the Health Sectoral Development Plan 2023-2028 (Number) DLI 7.3 Disbursement Linked Indicators (DLI) Actual (Current) PBC Name Baseline Closing Period Value Date 1:Improved human Value resource planning and management through the Allocated Amount adoption of human capital Mar 31, 2025 Page 14 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) plans and the operationalization of human resource management functions in key ministries (Number) DLI allocation 0.00 1.1:Ministries and Value institutions (including education and health) with a human resources and skills development Allocated Amount plan and job descriptions adopted (Number) DLI allocation 0.00 1.2:Ministries and Value institutions (including education and health) with an operational Human Resource Allocated Amount Management department (Number) DLI allocation 0.00 2:Professionalization of Value upper management through the training under the Civil Service Excellence Allocated Amount Program of civil servants appointed to senior Mar 31, 2025 Page 15 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) management and key technical positions, of which women (Number) DLI allocation 0.00 2.1:Senior civil Value servants, including general secretaries, general directors, and directors and civil servants appointed to Allocated Amount key technical positions, trained under the Civil Service Excellence Program (Number) DLI allocation 0.00 2.2:Female sr civil Value servants, including general secretaries, general directors, and directors and civil servants appointed to Allocated Amount key technical positions, trained under the Civil Service Excellence Program (Number) DLI allocation 0.00 3:Improved State presence Value and services in the Savanes region and underserved Allocated Amount Mar 31, 2025 Page 16 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) regions through the deployment of trained mediators, deconcentrated justice personnel, and local government personnel (Number) DLI allocation 0.00 3.1:Trained mediators Value and deconcentrated justice personnel (competitively selected) appointed to positions Allocated Amount in the Savanes region and underserved regions (Number) DLI allocation 0.00 3.2:Local government Value staff and officials deployed in the Savanes region and Allocated Amount underserved regions trained (Number) DLI allocation 0.00 4:Improved wage bill Value control through the inclusion of biometric data and updated biographical Allocated Amount information in the Human Resource Management Mar 31, 2025 Page 17 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) Information System (Percentage) DLI allocation 0.00 4.1:Active civil servants Value with biometric data and biographical information up to date in the Human Resource Allocated Amount Management Information System (Percentage) DLI allocation 0.00 4.2:Retired civil Value servants with biometric data and biographical information up to date in the Human Resource Allocated Amount Management Information System (Percentage) DLI allocation 0.00 5:Increased use of digitized Value Government-to-Person and Person-to-Government payments to improve Allocated Amount treasury management (Percentage) DLI allocation 0.00 Value Mar 31, 2025 Page 18 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) 5.1:Recipients from social benefits, school allowances and mission Allocated Amount expenses receiving digital payments (Percentage) DLI allocation 0.00 5.2:Beneficiaries of Value social protection programs (territorial administration, primary and secondary education, public Allocated Amount works, social action, and health) receiving digital payments (Percentage) DLI allocation 0.00 5.3:Revenue from Value corporate tax, value added tax and single professional tax collected through Allocated Amount digital payments (Percentage) DLI allocation 0.00 5.4:Revenue from Value property taxes collected through Allocated Amount Mar 31, 2025 Page 19 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) digital payments (Percentage) DLI allocation 0.00 6:Increased number of Value ministries and institutions using an online e- procurement platform, open procurement Allocated Amount standards, and green procurement guidelines and tagging (Number) DLI allocation 0.00 7:Improved budget Value management through the adoption of systematic program monitoring and evaluation and gender and climate expenditure budget Allocated Amount tagging in the budget preparation and execution process (Number) DLI allocation 0.00 7.1:Evaluation reports Value of the program-based budget produced and Allocated Amount published (Number) DLI allocation 0.00 Value Mar 31, 2025 Page 20 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) 7.2:Ministries and institutions implementing gender expenditure tagging in Allocated Amount the budget preparation and execution process (Number) DLI allocation 0.00 7.3:Ministries and Value institutions implementing climate change mitigation and adaptation expenditure tagging in the budget Allocated Amount preparation and execution process (Number) DLI allocation 0.00 8:Feedback collected Value through inclusive school and health facility community committees’ meetings integrated into Allocated Amount the budget process and sectoral plans preparation and monitoring (Number) DLI allocation 0.00 Value Mar 31, 2025 Page 21 of 22 The World Bank Implementation Status & Results Report Togo Public Sector Strengthening for Service Delivery Operation (P176883) 8.1:Reports published of the feedback collected from inclusive school and health facility community Allocated Amount committees’ meetings and detailing what was or was not used, why, and how in the budget formulation (Number) DLI allocation 0.00 8.2:Reports published Value of the Joint Review of the implementation of the Education Sector Allocated Amount Plan 2020-2030 (Number) DLI allocation 0.00 8.3:Reports published Value of the Joint review of the Health Sectoral Development Plan Allocated Amount 2023-2028 (Number) DLI allocation 0.00 Mar 31, 2025 Page 22 of 22