The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) SOUTH ASIA | India | Social Protection & Jobs Global Practice | Requesting Unit: SACIN (347) | Responsible Unit: HSASP (9345) IBRD/IDA | Program-for-Results Financing | FY 2022 | Team Leader(s): Shrayana Bhattacharya, Ambrish Shahi Seq No: 7 | Archived on 05-Mar-2025 | ISR03412 | Created by: Shrayana Bhattacharya on 23-Feb-2025 | Modified by: Ambrish Shahi on 28-Feb-2025 1. PROJECT DEVELOPMENT OBJECTIVE 1.1 Development Objective Original Development Objective (Approved as part of Approval package on 19-Jan-2022) To strengthen the capability of the State of West Bengal to expand coverage and access to social assistance and targeted services for poor and vulnerable groups within the State. 2. OVERALL RATINGS Name Previous Current Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Moderate 3. KEY ISSUES & STATUS 3.1 Implementation Status and Key Decisions This is an interim implementation status and results (ISR) report, ahead of an implementation support mission being planned in March 2025. The operation remains on track to achieve its development objectives. Since the last ISR report, the state government has made progress under Disbursement Linked Indicator #3 related to coverage of cash transfers – through social pensions – to Scheduled Castes (SC)/Scheduled Tribes (ST) groups. For SC beneficiary there is an increment of 12.5 percent and in case of ST beneficiary there is an increment of 9.4 percent over baseline. Accordingly, progress is also recorded under PDO indicator 1 with over than 1.3 million women widows, close to 1.2 million SC and over 270,000 ST receiving their cash benefits. Under PDO indicator 2 on tele-enabled social care services for the elderly/disabled, progress to date is the state government’s adoption of the e-sanjeevani platform of Government of India which is currently live in all districts. Furthermore, under Results Area 1, all state social pension beneficiaries (100 percent) have been registered on Jai Bangla platform, exceeding its end target of 70 percent. Mar 05, 2025 Page 1 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) 4. DATA ON FINANCIAL PERFORMANCE 4.1 Disbursements (by loan) Loan/Credit/TF Status Original Revised Cancelled Disbursed Undisbursed % Disbursed IBRD-93290 Effective 125.00 125.00 0.00 35.31 89.69 28.25% 4.2 Key Dates (by loan) Loan/Credit/TF Status Approval Signing Effectiveness Orig. Closing Rev. Closing IBRD-93290 Effective 19-Jan-2022 09-Mar-2022 22-Apr-2022 31-Aug-2028 31-Aug-2028 4.3 Program Action Plan Government issues Orders/ Circulars/ Memorandums on Data Exchange Policy & Protocols Action Description and Data Sharing Guidelines Source DLI# Responsibility Timing Timing Value Status Technical 1 DWCDSW Other Year 1 Completed Completion Copy of Data Exchange Policy & Protocols and Data Sharing Guidelines shared by the Measurement government The state government has notified a data exchange policy for the state and the same has Comments been shared with the mission team. Coordinate policy dialogue on effective solutions to increase FLFP with relevant partners and Action Description stakeholders Source DLI# Responsibility Timing Timing Value Status Technical 4 DWCDSW Other Year 2 Completed Completion Copy of minutes of the meeting and report to increase FLFP Measurement Mar 05, 2025 Page 2 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) Comments Completed and a white-paper on the basis of this dialogue has been codified. Redeployment of frontline workers (AWW & ASHA) as the Household Case Management Action Description Worker Source DLI# Responsibility Timing Timing Value Status Technical 5 DWCDSW Other Year 1 In Progress Completion Copy of notification on re-deployment of frontline workers obtained. Measurement The team has also completed the first round of scoping for technical support on the Social Comments Care and Ageing pillar of the PforR. Pending the notification of the state policy on social care and will be completed by Y3 and 4 of the program period. Training of frontline workers in household case management, home and community-based Action Description care and rehabilitation Source DLI# Responsibility Timing Timing Value Status Technical 5 DWCDSW Other Year 1 & 2 Delayed Completion Copy of training schedule, training content obtained Measurement Pending the notification of the state policy on social care and will be completed by Y3 and 4 Comments of the program period. Training of frontline workers in remote care & rehabilitation assistance using teleconsulting Action Description system Source DLI# Responsibility Timing Timing Value Status Technical 5 DWCDSW Other Year 1 & 2 Delayed Completion Copy of training schedule, training content obtained Measurement Pending notification of the social care policy and will be completed in Y3 and Y4 of the Comments project period Community mobilization and awareness campaigns to ensure citizens are aware of Action Description opportunities and entitlements Source DLI# Responsibility Timing Timing Value Status Technical 5 DWCDSW Other Year 1 & 2 Completed Mar 05, 2025 Page 3 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) Completion Copy of Information, Education and Communication campaign materials obtained Measurement Comments The government has created IEC materials for Jai Bangla and cash transfer initiatives. Establish a mechanism for conducting annual post review of contracts by an independent Action Description Firm and act on their recommendation. Source DLI# Responsibility Timing Timing Value Status By end of Year 1 Department of Fiduciary Systems NA Other from Program Completed Finance Effectiveness Completion A copy of office order or notification obtained Measurement Comments Completed Set-up a centralized procurement complaint redressal system in Jai Bangla Unit which shall Action Description have a clear protocol and web interface to receive complaints and clearly defined rules and authorities to resolve/process the complaint/ suggestions Source DLI# Responsibility Timing Timing Value Status By end of Year 1 Department of Fiduciary Systems NA Other from Program In Progress Finance Effectiveness Completion A copy of Standard Operating Procedure obtained on centralized procurement redressal Measurement system The state government has established a mechanism for procurement grievance redress. The Comments team is awaiting a copy of the SOP. Action Description Develop a State Action Plan for Women Source DLI# Responsibility Timing Timing Value Status Year 4 (implementation to Environmental and Not Yet 4 DWCDSW Other be in accordance Social Systems Due with timelines indicated in SAPW) Completion A copy of approved State Action Plan by competent authority obtained Measurement Mar 05, 2025 Page 4 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) Comments In progress Action Description Conduct annual Social Audits of the program Source DLI# Responsibility Timing Timing Value Status DWCDSW and Environmental and NA Social Audit Other Year 3 onwards Delayed Social Systems Committees Completion Annual copy of Social Audits obtained Measurement Comments The PMU has been onboarded. Social audit related activities will be initiated by April 2025. Action Description Develop guidelines and protocols for Social Audit of the program Source DLI# Responsibility Timing Timing Value Status Environmental and NA DWCDSW Other Year 2 Delayed Social Systems Completion An approved copy of guidelines and protocols obtained from the competent authority. Measurement Comments The department will share a copy of the guidelines and protocols by May 2025. 5. KEY DATES Key Events Planned Actual Approval 19-Jan-2022 19-Jan-2022 Effectiveness 22-Apr-2022 22-Apr-2022 Mid-Term Review No. 01 08-Dec-2025 Operation Closing/Cancellation 31-Aug-2028 6. SYSTEMATIC OPERATIONS RISK-RATING TOOL Rating at Approval Last Approved Rating Risk Category Approval Package - ISR Seq. 06 - 20 Aug Proposed Rating 19 Jan 2022 2024 Mar 05, 2025 Page 5 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) Political and Governance Substantial Substantial Substantial Macroeconomic Substantial Substantial Substantial Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Moderate Moderate Moderate Institutional Capacity for Implementation and Moderate Moderate Moderate Sustainability Fiduciary Moderate Moderate Moderate Environment and Social Low Low Low Stakeholders Moderate Moderate Moderate Other Moderate Low Low Overall Moderate Moderate Moderate Mar 05, 2025 Page 6 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) 7. RESULTS 7.1 PDO Indicators by PDO Outcomes Number of beneficiaries of targeted cash transfers from vulnerable groups including widows Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year Government Jul/2021 In progress 13-Jun-2024 The 24-Feb- Cash Oct/2025 has issued government 2025 transfers to orders to has 50% roll-out transferred beneficiaries unified Social cash benefits under all Protection to: 1. social PDO Indicator 1: Number of beneficiaries of Delivery Women protection targeted cash transfers from vulnerable Platform (Widows): schemes for groups (disaggregated by gender, with under Jai 1,377,000 2. vulnerable widow pensions as a separate category) Bangla SC: groups made (Text) DLI scheme 11,80,988 3. through umbrella ST: 2,73,006 Unified Social Protection Delivery System Number of beneficiaries of tele-enabled social care services for the elderly/disabled (disaggregated Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year PDO Indicator 2: Number of beneficiaries of Government Jul/2021 In progress 13-Jun-2024 The 24-Feb- Social Care Oct/2025 tele-enabled social care services for the notification government 2025 Services in Mar 05, 2025 Page 7 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) elderly/disabled (disaggregated by gender) on State has adopted all districts of (Text) policy on the e- West Bengal Social Care sanjeevani Services platform of GOI. Till date over 50 million consultations have been done through the platform. The government will provide unique number of beneficiaries receiving health services through e- sanjeevani. Comments on e-Sanjeevani is currently live in all districts. However, the government is in the achieving targets process to activate additional locations for providing tele-medicine services. Number of women beneficiaries reached by (services) job support platforms/pilots through the Program Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year Mar 05, 2025 Page 8 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) PDO Indicator 3: Number of women 0.00 Sep/2021 0.00 13-Jun-2024 0.00 24-Feb- 5,000.00 Oct/2025 beneficiaries reached (offered 2025 services/interventions/information/support) Comments on The nodal department will be onboarding a PMU to support the pilot by job support platforms/pilots through the achieving targets implementation. The pilot is expected to be initiated by July 2025. Program (Number) 7.2 Intermediate Results Indicators by Results Areas Result Area # 1: Strengthen Cash Transfers for poor and vulnerable households Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year Availability of Jul/2021 Complete 06-Jun-2023 Complete 06-Jun-2023 Approval of Nov/2021 Jai Bangla design IR Indicator 1.1 Design Portal enhancement enhancement finalization of of Jai Bangla Jai Bangla Platform (Text) Platform by competent authority No Data Oct/2021 Completed 30-Sep-2022 Completed 30-Sep-2022 Government Dec/2021 Exchange and of West Bengal Sharing approves Data Guidelines Exchange and IR Indicator 1.2: Data Sharing Exchange and Sharing guidelines Guidelines (Text) which will govern the collection, storage, Mar 05, 2025 Page 9 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) processing and sharing of data with Jai Bangla Platform IR Indicator 1.3: Per cent 0.00 Jul/2021 40.00 13-Jun-2024 100.00 24-Feb-2025 70.00 Oct/2025 share of all state social Comments on Completed pension beneficiaries achieving targets registered on Jai Bangla platform (Number) IR Indicator 1.4: Creation of No Standard Oct/2021 Completed 13-Jun-2024 Completed 24-Feb-2025 Notification of May/2022 Standard Operating Operating SOP by Procedure (SOP) for Procedure competent Grievance Redressal (Text) authority Result Area # 2: Facilitate and Scale-up Targeted Services for Women and Vulnerable Groups Baseline Actual (Previous) Actual (Current) Closing Period Indicator Name Value Month/Year Value Date Value Date Value Month/Year IR Indicator 2.1: Not Available Jul/2021 Completed 06-Jun-2023 Completed 06-Jun-2023 Notification of Mar/2022 Establishment of a state level Strategy by strategy to boost female competent labor force participation authority based on evidence and stakeholder engagement (Text) IR Indicator 2.2: Training of 0.00 Jul/2021 0.00 13-Jun-2024 0.00 24-Feb-2025 70.00 Oct/2025 front-line workers to provide Comments on The government is deliberating on the nature and type of front-line workers to be deployed. tele-enabled social care achieving targets This activity may have financial implications on the state finances and hence, to ensure services (Percentage) future sustainability, a final decision is awaited. IR Indicator 2.3: Information, Not Available May/2022 In progress 13-Jun-2024 In progress 24-Feb-2025 Launch of an Oct/2023 Education and ICT campaign Mar 05, 2025 Page 10 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) Communication campaign to with a mobile promote tele-enabled social application by care services (Text) competent authority which provides information on how citizens can access tele-enabled social care services Comments on The department is expected to onboard a PMU by end of March 2025. Thereafter, IEC achieving targets content and strategy shall be finalized. IR indicator 2.4: Training of 0.00 Jan/2022 0.00 13-Jun-2024 0.00 24-Feb-2025 100.00 Oct/2025 field officials in two districts on state strategy to promote female labor force participation (Percentage) No Report or Apr/2023 Completed 13-Jun-2024 Completed 24-Feb-2025 Government Oct/2025 benchmarking of West Bengal available through IR Indicator 2.5: Conduct concerned assessment/studies on low department Female Labor Force will undertake Participation (Text) a study on low FLFP and publish the study Mar 05, 2025 Page 11 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) 7.3 Disbursement Linked Indicators (DLI) Actual (Previous) Actual (Current) PBC Name Baseline Closing Period Value Date Value Date The government is in 1:Development of a process of updating dynamic unified the functionalities of social protection the Jai Bangla delivery system Government issues platform. Currently, under ‘Jai Bangla’ order to roll-out all pension payments initiative for Value Unified Social In progress of all departments is NA universal use of DBT Protection Delivery 13-Jun-2024 being routed through 24-Feb-2025 in all social System the platform. Once protection schemes the platform is for vulnerable updated, all the DLRs groups such as is expected to be widows etc. (Text) achieved. Partially achieved Allocated 0.00 0.00 0.00 Amount DLI allocation 25,000,000.00 2:Number of Value 1.02 million 1.5 million 1.5 million NA widows receiving periodic cash transfers through Allocated 13-Jun-2024 24-Feb-2025 social pensions 0.00 0.00 0.00 Amount (Text) Achieved DLI allocation 20,000,000.00 Mar 05, 2025 Page 12 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) 3:Number of ST: 2,73,006 SC: Value 1.23 million 1.3 million NA elderlies from 11,80,988 Scheduled Castes and Scheduled tribes community 13-Jun-2024 24-Feb-2025 receiving periodic Allocated cash transfers 0.00 0.00 0.00 Amount through social pensions (Text) Partially achieved DLI allocation 20,000,000.00 4:Establish an No interdepartmental interdepartmental Value In progress In progress NA institutional entity institutional entity to lead public- exists private coordination on women’s labor 13-Jun-2024 24-Feb-2025 force participation and initiate at least Allocated one pilot on 0.00 0.00 0.00 Amount women’s entry to the workforce (Text) Partially achieved DLI allocation 25,000,000.00 5:Improve capacity No policy or program A background paper and coverage of on home and to support social care services Value community-based In progress 13-Jun-2024 24-Feb-2025 NA formulation of social to offer home and care for vulnerable care policy has been community-based groups Mar 05, 2025 Page 13 of 14 The World Bank Implementation Status & Results Report West Bengal Building State Capability for Inclusive Social Protection Operation (P174564) care for the shared with the vulnerable groups nodal department. including elderlies and persons with Allocated 0.00 0.00 0.00 disabilities (Text) Amount DLI allocation 20,000,000.00 6:Number of Value 5.42 million In progress In progress NA beneficiaries receiving at least one social protection benefit Allocated 13-Jun-2024 24-Feb-2025 in agro-climatically 0.00 0.00 0.00 Amount and ecologically vulnerable regions (Text) DLI allocation 10,000,000.00 Mar 05, 2025 Page 14 of 14