Fiche (Questionnaire) for the Institute for Social Work intended for the collection of data necessary for
the system of monitoring deinstitutionalization
Dear colleagues,
The Ministry of Labour, Pension System, Family and Social Policy, among other things, collects data, monitors the implementation and reports
on the implementation of the process of deinstitutionalization, prevention of institutionalization and transformation of social service providers
in the Republic of Croatia. Accordingly, a questionnaire was created for the branch offices of the Croatian Institute for Social Work, which takes
about 10 minutes to complete. The requested data are the basis for the indicators of the monitoring system of these processes and were
selected from the Operational Plan for Deinstitutionalization, Prevention of Institutionalization and Transformation of Social Service Providers
in the Republic of Croatia from 2022 to 2027, National Plan for the Fight against Poverty and Social Exclusion for the period from 2021 to 2027,
National Plan for the Development of Social Services for the period from 2021 to 2027, The National Plan for the Equalization of Opportunities
for Persons with Disabilities for the period from 2021 to 2027, the National Plan for the Rights of Children in the Republic of Croatia for the
period from 2022 to 2026 and the National Recovery and Resilience Plan for the period from 2021 to 2026.
We kindly ask you to submit the completed questionnaire by ...
Thank you for your time and answers.

There are 9 questions in this questionnaire.
Data on the respondent and the questionnaire
Name and Surname *
Please enter your answer here:
Function/Role *
Please enter your answer here:
Date*
Please enter the date:
Select a branch office of the Institute for Social Work *
Please select only one of the following answers:
• PU (branch office) BELI MANASTIR
• PU BENKOVAC
• PU BIOGRAD NA MORU
• PU BJELOVAR

1
• PU BRAČ-SUPETAR
• PU BUJE
• PU CRES - LOŠINJ
• PU CRIKVENICA
• PU ČAKOVEC
• PU ČAZMA
• PU ČRNOMEREC
• PU DARUVAR
• PU DONJA STUBICA
• PU DONJI GRAD
• PU DONJI MIHOLJAC
• PU DRNIŠ
• PU DUBRAVA
• PU DUBROVNIK
• PU DUGA RESA
• PU DUGO SELO
• PU �?AKOVO
• PU �?UR�?EVAC
• PU GAREŠNICA
• PU GLINA
• PU GORNJI GRAD - MEDVEŠČAK
2
• PU GOSPIĆ
• PU GRUBIŠNO POLJE
• PU HRVATSKA KOSTAJNICA
• PU IMOTSKI
• PU IVANEC
• PU IVANIĆ-GRAD
• PU JASTREBARSKO
• PU KARLOVAC
• PU KAŠTELA
• PU KNIN
• PU KOPRIVNICA
• PU KORČULA
• PU KRAPINA
• PU KRIŽEVCI
• PU KRK
• PU KUTINA
• PU LABIN
• PU LUDBREG
• PU MAKARSKA
• PU MAKSIMIR
• PU METKOVIĆ
3
• PU NAŠICE
• PU NOVA GRADIŠKA
• PU NOVI MAROF
• PU NOVI ZAGREB
• PU NOVSKA
• PU OGULIN
• PU OMIŠ
• PU OPATIJA
• PU OSIJEK
• PU PAKRAC
• PU PAZIN
• PU PEŠČENICA
• PU PETRINJA
• PU PLOČE
• PU POREČ
• PU POŽEGA
• PU PRELOG
• PU PULA
• PU RIJEKA
• PU ROVINJ
• PU SAMOBOR
4
• PU SENJ
• PU SESVETE
• PU SINJ
• PU SISAK
• PU SLATINA
• PU SLAVONSKI BROD
• PU SLUNJ
• PU SOLIN
• PU SPLIT
• PU SUSEDGRAD
• PU SV. IVAN ZELINA
• PU ŠIBENIK
• PU TREŠNJEVKA
• PU TRNJE
• PU TROGIR
• PU VALPOVO
• PU VARAŽDIN
• PU VINKOVCI
• PU VIROVITICA
• PU VRBOVEC
• PU VUKOVAR
5
• PU ZABOK
• PU ZADAR
• PU ZAPREŠIĆ
• PU ZLATAR BISTRICA
• PU ŽUPANJA
Employee and activity data
The number of experts employed by the Institute for Social Work.
"Newly employed experts" do not include experts who are employed in vacant positions after retirement, termination of employment
contract or long-term sick leave. Newly hired experts are shown regardless of whether they are employed for an indefinite or definite period
of time.
Only numbers can be entered in these fields.
of which of which employed in of which employed
on 31 employed in 2022 through EU as of 31 of which employed in in 2023 through EU
December 2022 (newly funds (newly December 2023 (newly hired funds (newly hired
2022. hired experts) employed experts) 2023. experts) experts)
1.1. Social workers
1.2. Lawyers
1.3. Psychologists
1.4. Social pedagogues
1.5. Educational rehabilitators
Total number of experts (automatic total)
Number of persons who hold special roles in the social welfare system and who are employed by the branch offices of the Social Work
Institute *
Only numbers can be entered in these fields.
on 31 of which as of 31 of which
December employed December employed
2022. in 2022 2023. in 2023
1. Trained social mentors (under all 15 modules covered by the training package)
2. Active supervisors
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on 31 of which as of 31 of which
December employed December employed
2022. in 2022 2023. in 2023
3. Case managers involved in deinstitutionalization planning (involved in the
development and implementation of individual change plans or assistance to
deinstitutionalized beneficiaries in integrating into the community), of which:
3.1. As part of the implementation of transformation plans at the level of the Institute
3.2. No implementation of transformation plans at the level of the Institute
4. Managers of family and legal protection measures, of which:
4.1. Managers of family and legal protection measures with completed professional
training according to the licensed program
4.2. Managers of family and legal protection measures employed by the Institute
4.3. External experts implementing these measures (staff of community service centres
and other external experts)
Enter data related to the number of measures of intensive professional assistance and supervision over the provision of child care *
Only numbers can be entered in these fields.
in 2022. in 2023.
Pronounced number of measures of intensive professional assistance and supervision over
the provision of child care
1. Number of measures carried out by experts employed by the Institute
2. Number of measures implemented by experts employed in community service centres
(social welfare institutions founded by the Republic of Croatia) or other external experts
Number of users of social mentoring services *
Only numbers can be entered in these fields.
Please enter your answer(s) here:
• in 2022.

• in 2023.
How many employees employed in your branch office used the supervision service? *
Only numbers can be entered in these fields.
Please enter your answer(s) here:

7
• in 2022.
• in 2023.

Submit your questionnaire. Thank you for filling out this questionnaire.

8
Fiche (Questionnaire) for State Social Welfare Institutions for data
collection required for the deinstitutionalization monitoring system
Dear fellow practitioners,
The Ministry of Labor, Pension System, Family and Social Policy, inter alia, collects data, monitors the
implementation and reports on the implementation of the processes of deinstitutionalization (DI),
prevention of institutionalization and transformation of social service providers in the Republic of Croatia.
Accordingly, a questionnaire was designed for Social Welfare Institutions founded by the Republic of
Croatia, which will require 10 minutes of your time. The data requested will serve as the baseline for the
indicators of the above-mentioned processes monitoring system and were selected from the 2022-2027
Operational Plan for Deinstitutionalization, Prevention of Institutionalization and Transformation of
Social Service Providers in the Republic of Croatia, 2021-2027 National Plan to Combat Poverty and Social
Exclusion, 2021-2027 National Plan for the Development of Social Services, 2021-2027 National Plan for
Equal Opportunities for Persons with Disabilities, 2022-226 National Plan for Children’s Rights in the
Republic of Croatia, and 2021-2026 National Recovery and Resilience Plan.
We kindly ask you to submit the completed questionnaire by …
We thank you for your time and answers.

Respondent and Questionnaire Details
First and last
name Function/Role

Date Day Month

A. General information on Social Welfare Institution
A1. Name of Social Welfare
Institution

A2. Address of headquarters

A3. County

A4. Phone A5. E-mail A6. Website

A7. First and last name of
the head of Institution

A8. Name of Branch Office A9. Name of Branch
1 Office 2
A10. Name of Branch Office A11. Name of Branch
3 Office 4
9
A12. Date of registration in Month _ _ Year _ _ _ A13. Registration number
the register of social
welfare service providers

IF THE SOCIAL WELFARE INSTITUTION HAS MORE THAN ONE BRANCH OFFICE, THE DETAILS OF EACH BRANCH OFFICE ARE TO
BE ENTERED IN SECTIONS FROM B TO E

B. General information about the branch

B1. Name of State Social Welfare Institution’s
Branch Office

B2. County: B3. Location:

B4. Type of area �?(1) Urban �?(2) Rural

B5. Address:

B6. Phone B7. E-mail B8. Website

B9. Type of institution:
TICK ONLY ONE ANSWER
• Home for Children with Developmental Disabilities and Adults with Disabilities ...................................... �?(1)
• Home for Children and Youth with Behavioral Disorders ........................................................................... �?(2)
• Home for Adults with Mental Disabilities ................................................................................................... �?(3)
• Home for Children without Adequate Parental Care or Children Separated from their Parents ............... �?(4)

C. Data on new jobs / workers

C1. How many family associates were employed by the Social Welfare As of December As of December
Institution? 31, 2022 31, 2023

C2. How many families did family associates cover? Throughout Throughout
2022 2023

ONLY FOR INSTITUTIONS WITH CHILDREN BENEFICIAIRES
C3. How many managers of intensive professional support measures As of December As of December
are employed by the institution? 31, 2022 31, 2023

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C4. How many families are covered by professional support or As of December As of December
treatment provided by managers of intensive professional support 31, 2022 31, 2023
measures in your institution?

11
D. Data on beneficiaries

DI. INSTITUTIONAL CARE (ACCOMMODATION)

2022 2023
D1. Capacity as of December 31

D2. Number of beneficiaries as of December 31, of which
D2.1 Out-of-pocket beneficiaries
D2.2 Holders of Croatian Institute for Social Work’s Decision
D3. New beneficiaries admitted to institutional care (accommodation)
throughout the year
D4. Number of beneficiaries who exited from institutional care
(accommodation) throughout the year
D5.1 Transfer to another State Social Welfare Institution
D5. Exits from accommodation throughout

D5.2 Transfer to another social service provider
D5.3 Organized housing provided within the same State Social
the year by type of destination

Welfare Institution
D5.4 Organized housing provided by another social welfare
service provider
D5.5 Foster family
D5.6 Adoption
D5.7 Reintegration into biological or kinship family
D5.8 Independent living in the community
D5.9 Independent living in the community with personal
assistant support
D5.10 Other (adulthood, death, suicide, etc.)

D6. Only for those who picked 5.10 other: what other?

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E. Data on beneficiaries
2022 2023
E1. Capacity as of December 31
E2. Number of beneficiaries as of December 31, of which
E2.1 Out-of-pocket beneficiaries
E 2.2 Holders of Croatian Institute for Social Work’s Decision
E 3. New beneficiaries admitted to organized housing throughout the
year
E 4. Number of beneficiaries who exited from organized housing
throughout the year
E 5.1. accommodation with another provider of social services
E 5.2. organized housing provided by the same state social
E 5. exits during the year by

welfare institution
E 5.3. organized housing provided by another provider of social
welfare services
E 5.4. foster family
E 5.5. adoption
E 5.6. return to biological or consanguineous family
destination

E 5.7. independent life in the community
E 5.8. living in the community with the support of a personal
assistant
E 5.9. other (coming of age, death, suicide, etc.)

E 6. Please indicate the level of organized housing support provided:
E 6.1. Comprehensive support
E 6.2. Daily intensive support
E 6.3. Daily short-term support
E 6.4. Occasional support

F. NON-INSTITUTIONAL SERVICES

Please specify here the number of users of non-institutional (users of organized housing not to be
counted here)
year 2022 year 2023
F1. number of users at December 31st, out of whom
F1.1. Total privately paying users
F1.2. Total by decision of the Croatian Social Welfare Institute
F1.3. Counselling
F1.4. Expert Assessment
F1.5. Psychosocial Counseling
F1.6. Social Mentoring
F1.7. Family mediation

13
F1.8. Psychosocial treatment for the prevention of violent
behavior
F1.9. Psychosocial Support
F1.10. Early Development Support
F1.11. Assistance with Inclusion in Education Programs and
Regular Education
F 1.12. In-home care
F1.13. Daycare
F2. new users admitted during the year, out of whom
F 2.1. Counselling
F2.2. Expert Assessment
F2.3. Psychosocial Counseling
F2.4. Social Mentoring
F2.5. Family mediation
F2.6. Psychosocial treatment for the prevention of violent
behavior
F2.7. Psychosocial Support
F2.8. Early Development Support
F2.9. Assistance with Inclusion in Education Programs and
Regular Education
F2.10. In-home care
F2.11. Daycare

during during
2022 2023
F3. How many adults in the social welfare institutions accessed active
employment measures?
F3.1. Employment Aid
F3.2. Traineeship
F3.3. Training Aid
F3.4. Self-employment aid
F3.5. Education and training
F3.6. Activation Programs
F3.7. Job Preservation Aid
F3.8. Permanent Seasonal Worker
throughout throughout
2022 2023
F4. How many adults attended self-representation courses and
presentations?

G. Data on the Transformation Plans
G1. Did the institution ever prepare a transformation plan?
• Yes, a plan is in the process of being drafted...... ....................................................................................... �?(1)
• Yes, a plan was prepared, but it hasn't been approved by the Ministry..................................................... �?(2)
• Yes, a plan was approved by the Ministry, but it is not being implemented . ........................................... �?(3)
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• Yes, a plan was approved, and it is under implementation ........................................................................ �?(4)
• Yes, a plan was approved, and its implementation has already been concluded....................................... �?(5)
• No END THE QUESTIONNAIRE HERE ......................................................................................................... �?(6)

ONLY FOR THOSE INSTITUTIONS WHOSE ANSWERS TO THE QUESTION E1. WERE 1, 2, 3 OR 4, I.E. THOSE INSTITUTIONS WHO
HAVE PREPARED THE TRANSFORMATION PLAN SO FAR
G2. What is the timeframe for the Plan implementation?
From Month Year to Month Year

15
Fiche (Questionnaire) for other Social Service Providers
Dear fellow practitioners,
The Ministry of Labor, Pension System, Family and Social Policy, inter alia, collects data, monitors the
implementation and reports on the implementation of the processes of deinstitutionalization (DI),
prevention of institutionalization and transformation of social service providers in the Republic of Croatia.
Accordingly, a questionnaire was designed for other social service providers, which will require 10
minutes of your time. The data requested will serve as the baseline for the indicators of the above-
mentioned processes monitoring system and were selected from the 2022-2027 Operational Plan for
Deinstitutionalization, Prevention of Institutionalization and Transformation of Social Service Providers
in the Republic of Croatia, 2021-2027 National Plan to Combat Poverty and Social Exclusion, 2021-2027
National Plan for the Development of Social Services, 2021-2027 National Plan for Equal Opportunities
for Persons with Disabilities, 2022-226 National Plan for Children’s Rights in the Republic of Croatia, and
2021-2026 National Recovery and Resilience Plan.

We kindly ask you to submit the completed questionnaire by …

We thank you for your time and answers.

1. Questionnaire completion date

2. Name of Service Provider – please indicate your FULL NAME

3. Address of Service Provider

4. County

ZAGREB

KRAPINA-ZAGORJE

SISAK-MOSLAVINA

KARLOVAC

VARAŽDIN

KOPRIVNICA-KRIŽEVCI

BJELOVAR-BILOGORA

PRIMORJE-GORSKI KOTAR

LIKA-SENJ

VIROVITICA-PODRAVINA

POŽEGA-SLAVONIA

16
BROD-POSAVINA

ZADAR

OSIJEK-BARANJA

ŠIBENIK-KNIN

SPLIT-DALMATIA

ISTRIA

DUBROVNIK-NERETVA

ME�?IMURJE

CITY OF ZAGREB

VUKOVAR-SRIJEM

5. Please indicate e-mail address, phone/cell phone number and first and last name of the person completing
this questionnaire:

6. Please select the type offered below that the service provider belongs to:
- Institution founded by:

County

Other
- Local and regional self-government unit i.e. the City of Zagreb
- Association
- Religious community
- Other legal person
- Natural person as a craft (trade) / family home

7. Please indicate the beneficiary groups using your services:

Adults with disabilities (excluding persons with mental disabilities)

Adults with mental disabilities

Children with developmental disabilities

Children and young adults without adequate parental care

Children and young adults with behavioral disorders

8. Please indicate the types of social services you provide:
17
- Counseling
- Professional assessment
- Psychosocial counseling
- Psychosocial treatment for the prevention of bullying
- Assistance with integration into early childhood education and regular schooling
- Psychosocial support
- Early developmental support
- Comprehensive assessment and planning
- Semi-residential care
- Home assistance
- Organized housing
- Institutional care (accommodation)

9. Please indicate the beneficiary groups using the institutional care (accommodation) service:

Adults with disabilities (excluding persons with mental disabilities)

Adults with mental disabilities

Children with developmental disabilities

Children and young adults without adequate parental care

Children and young adults with behavioral disorders

10. Please indicate the beneficiary groups using the organized housing service:

Adults with disabilities (excluding persons with mental disabilities)

Adults with mental disabilities

Children with developmental disabilities

Children and young adults without adequate parental care

Children and young adults with behavioral disorders

11. INSTITUTIONAL CARE (ACCOMMODATION) – to be completed by providers once for each group of
users checked at question 9:

18
2022 2023
11.1. Capacity as of December 31

11.2. Number of beneficiaries as of December 31, of which
11.2.1 Out-of-pocket beneficiaries
11.2.2 Holders of Croatian Institute for Social Work’s Decision
11.3. New beneficiaries admitted to institutional care (accommodation)
throughout the year
11.4. Number of beneficiaries who exited from institutional care
(accommodation) throughout the year
11.5.1 Transfer to another State Social Welfare Institution
11.5.2 Transfer to another social service provider
11.5. Exits from accommodation

11.5.3 Organized housing provided within the same State
thoughout the year by type of

Social Welfare Institution
11.5.4 Organized housing provided by another social welfare
service provider
D5.5 Foster family
D5.6 Adoption
D5.7 Reintegration into biological or kinship family
destination

D5.8 Independent living in the community
D5.9 Independent living in the community with personal
assistant support
D5.10 Other (adulthood, death, suicide, etc.)

19
12. ORGANIZED HOUSING – to be completed by providers once for each group of users checked at
question 10:

year 2022 year 2023
12.1. capacity at December 31st
12.2. number of users at December 31st, out of whom
12.2.1. privately paying users
12.2.2. by decision of the Croatian Social Welfare Institute
12.3. new users admitted during the year
12.4. number of users exiting during the year
12.5.1. accommodation with another provider of social services
12.5. exits during the year by

12.5.2. organized housing provided by the same state social
welfare institution
12.5.3. organized housing provided by another provider of
social welfare services
12.5.4. foster family
12.5.5. adoption
12.5.6. return to biological or consanguineous family
destination

12.5.7. independent life in the community
12.5.8. living in the community with the support of a personal
assistant
12.5.9 other (coming of age, death, suicide, etc.)

13. Please indicate the level of organized housing support provided:
13.1. Comprehensive support
13.2. Daily intensive support
13.3. Daily short-term support
13.4. Occasional support

20
14. Please indicate the number of beneficiaries of non-institutional services (excluding beneficiaries
of organized housing).
2022 2023
14.1 Number of beneficiaries as of December 31, of which
14.1.1 Out-of-pocket beneficiaries
14.1.2 Holder of Croatian Institute for Social Work’s Decision /
Referral
14.1.3 Counseling
14.1.4 Professional assessment
14.1.5 Psychosocial counseling
14.1.6 Social mentoring
14.1.7 Family mediation
14.1.8 Psychosocial treatment for the prevention of bullying
14.1.9 Psychosocial support
14.1.10 Early developmental support
14.1.11 Assistance with integration into early childhood education
and regular schooling
14.1.12 Home assistance
14.1.13 Semi-residential care
14.2. New beneficiaries admitted to non-institutional services throughout
the year, of which:
14.2.1 Counseling
14.2.2 Professional assessment
14.2.3 Psychosocial counseling
14.2.4 Social mentoring
14.2.5 Family mediation
14.2.6 Psychosocial treatment for the prevention of bullying
14.2.7 Psychosocial support
14.2.8 Early developmental support
14.2.9 Assistance with integration into early childhood education
and regular schooling
14.2.10 Home assistance
14.2.11 Semi-residential care

15. Please indicate the total number of employees providing the ORGANIZED HOUSING SERVICE – all
permanent and fixed-term employees:
- Senior assistants,
- Assistants,
- Educators,
- Representatives,
- Managers,
- Administrative staff and other workers who cannot be classified into any of the above-listed categories.