Government of Nepal Ministry of Physical Infrastructure and Transport Department of Roads Development Cooperation Implementation Division (DCID) Jwagal, Lalitpur Strategic Road Connectivity and Trade Improvement Project (SRCTIP) Stakeholder Engagement Plan (SEP) Original financing and Additional financing February, 2025 i Abbreviations and Acronyms AH Asian Highway AIDS Acquired Immune Deficiency Syndrome AP Affected Person CBO Community Based Organization CBS Central Bureau of Statistics CDC Compensation Determination Committee CDO Chief District Officer CDR Central Development Region CSC Construction Supervision Consultant DAO District Administration Office DCC District Coordination Committee DCID Development Cooperation Implementation Divisions DFO Division Forest Office DDC District Development Committee DIA Direct Impact Area DLRO District Land Revenue Office DoR Department of Road EDR Eastern Development Region EIA Environmental Impact Assessment ERMC Environment and Resource Management ESF Environmental and Social Framework ESIA Environmental and Social Impact Assessment ESMF Environmental and Social Management Framework ESS Environmental and Social Standard FWDR Far-Western Development Region GESU Geo-Environment and Social Unit GoN Government of Nepal GRC Grievance Redress Committee GRM Grievance Redress Mechanism HHs Households HIV Human Immune Deficiency Virus HPI Human Poverty Index HW Highway IEE Initial Environmental Examination IIA Indirect Impact Area IPs Indigenous Peoples LCF Local Consultative Forum KDP Kamala-Dhalkebar-Pathlaiya LEST Livelihood Enhancement Skills Training ii LRO Land Revenue Office LMP Labour Management Plan MOPIT Ministry of Physical Infrastructure and Transport MWDR Mid-Western Development Region NEFIN Nepal Federation of Indigenous Nationalities NGO Non-Governmental Organization NHDR Nepal Human Development Report NLSS Nepal Living Standard Survey NNM Nagdhunga-Naubise-Mugling NRs Nepalese Rupees OHS Occupational Health Safety PAPs Project Affected Persons PCU Project Coordination Unit PIC Project In-Charge PIP Priority Investment Plan PMU Project Management Unit PRP PrithiviRajpath PRM Periodic Road Maintenance R&R Resettlement and Rehabilitation RAP Resettlement Action Plan RF Resettlement Framework RM Rural Municipality RoW Right of Way SIA Social Impact Assessment SPAF/H Severely Project Affected Family/Households SRCTIP Strategic Road Connectivity and Trade Improvement Project SRN Strategic Road Network ToR Terms of Reference WB World Bank iii Table of Content Abbreviations and Acronyms ii Executive Summary 6 CHAPTER I: INTRODUCTION 20 1.1 Project Background 20 1.2 Purpose and Objective 20 1.4 Scope of this SEP 20 1.6 Previous Stakeholder Engagement Activities 24 CHAPTER II: KEY STANDARDS AND REGULATIONS 29 CHAPTER III: PROJECT STAKEHOLDERS 32 3.1 Stakeholder Identification and Analysis 32 3.2 Stakeholder Mapping 38 3.3 Stakeholder Needs 40 Chapter IV: STAKEHOLDER ENGAGEMENT PROGRAM 42 4.1 Plan for Stakeholder Engagement 42 4.2Strategies for Consultation 63 4.3 Strategies for Information Disclosure 64 4.4 Strategies for Vulnerable Groups 67 4.5 Review of Comments and Report Back 69 Chapter V– STAKEHOLDER ENGAGEMENT MANAGEMENT SYSTEM 71 Chapter VI-GRIEVANCE REDRESS MECHANISM 72 6.1 Objectives 72 Scope of the GRM 72 6.3 Workers Related Grievance 76 Chapter VII- MONITORING AND REPORTING 78 7.2 Evaluation of Stakeholder Engagement Activities 78 7.3 Reporting 80 Chapter VIII- ROLES, RESPONSIBILITIES AND RESOURCES 81 8.1 Planning Phase 81 8.2 Future Phases 83 8.3 The Roles and Responsibility of Key different Stakeholders 84 8.4 Estimated budget 84 Appendix A: Planned Stakeholder Engagement Activities 86 iv Appendix B: Scoping Consultation 95 Appendix C: Project Information Disclosure Documents 121 Appendix D: Stakeholder Engagement Management System Template 123 Appendix E: Grievance Form and Close-Out Template 125 Appendix F: Summary of Consulations 127 v Executive Summary 1. Introduction and Project Overview This Stakeholder Engagement Plan (SEP) has been developed for the Nepal Strategic Road Connectivity and Trade Improvement Project (SRCTIP) Regional Road Connectivity and Institutional Strengthening components, to identify stakeholders and to provide a plan for engaging with stakeholders throughout the project lifecycle. The Regional Road Connectivity component covers the improvement of the existing Naghdhunga-Naubise-Mugling (NNM) road into two lane standard and upgrading of Kamala-Dhalkebar-Pathlaiya (KDP) road from a 2-lane into 4-lane. The institutional strengthening component includes periodic maintenance for sections of road under the Strategic Road Network (SRN). Preparation of an SEP is essential for the project’s successful planning, implementation, and effectiveness. The Department of Roads (DOR) under the Ministry of Physical Infrastructure and Transport (MoPIT) is the primary implementing agency for the project and is responsible for ensuring constructive and meaningful dialogue with the project’s stakeholders as per the prevailing law of Nepal as well as Environmental and Social Standard (ESS) 10 on Stakeholder Engagement and Information Disclosure, of the World Bank’s Environmental and Social Framework (ESF). This SEP includes details of stakeholders and activities carried out in the preparation phase of NNM road and in feasibility and ESIA of the KDP road. Regarding periodic road maintenance stakeholder consultations were conducted during the Environmental and Social (E&S) screening process. Key stakeholders, such as local traffic police, ward offices, and Transport Unions & Committees (e.g., the Prithvi Highway Bus Operation Committee for NNM road), were consulted and informed about the maintenance schedule. Additionally, in densely populated settlement areas along the road alignment, public consultations and information dissemination were carried out. The SRCTIP-Regional Connectivity Improvement and Institutional Strengthening components emphasize the significance of close involvement with communities and their representatives in the project area through the process of meaningful consultation, participation and good faith. This SEP is a live interactive document and welcomes feedback and ensures the incorporation of raised issues throughout the project life cycle. This SEP also recognizes the need for consultation with vulnerable and marginalized groups, as well as with indigenous communities residing in the area, and to encourage their participation in project activities. The SEP is a public document which is open for discussion with stakeholders and will be revised as required to remain up-to-date and to reflect outcomes of the continuous engagement. The SEP comprises the following sub-chapters: • Scope, Purpose and Objectives of SEP • Description of SRCTIP-Component and its sub-projects • Potential E&S issues associated with project stakeholders • Overview of Legislations and Standards of GoN and the World Bank • Identification of Stakeholders and Analysis 6 • Stakeholders Mapping, Summary of Engagement and Methods for Future Engagement • Strategies for information disclosure and consultation methods for different groups • Stakeholder engagement management system • Grievance Mechanisms enabling lodging and addressing of complaints from stakeholders • Indicators of monitoring and reporting • Roles, responsibilities and resources for effective implementation of SEP Potential Environment and Social Impacts and Risks The major environmental and social impacts for NNM road mainly relate to environmental degradation, increased risk to health and safety of workers and communities, increased traffic flow and traffic-related accidents and social issues related to increased labor influx such as gender- based violence and use of child labor. These are all expected to take place during construction. The improvement of NNM road will affect78 households (HHs). Of these, 68 HHS are affected by losing private structures (residential structures and/or small business structures) and remaining 10 HHs are affected by losing private land (0.21 ha in total). In total, 6project-affected HHs are considered as vulnerable, comprising four women-headed HHs and two Dalits HHs. They are impacted due to losing private structures within the right of way (RoW). No private lands of these vulnerable HHs will be affected. The project will affect 9 public structures (3 temples, 2 pubic taps, 2 public toilets, 1 study centre and 1 waiting shed). Further, 1,161 electric poles and drinking water supply pipes will need to be relocated. The construction-related impacts during project implementation will be managed as per the resettlement framework mentioned in the Resettlement Action Plan (RAP) developed for the NNM road. In the case of KDP, there is no permanent land acquisition required for the project because the upgrading works will be confined within RoW (GoN ownership land) however, around 7 ha of land is required temporarily for the establishment of labour camp, construction camps and stockpiling sites. There is total 66 project affected private structures of 64 HHs within ROW. Among 64 projects affected HHs, 25 are losing residence, 35 losing business huts, 4HHs will lose both residential cum business. Further, 204 other extended housing structures (Sheds like) with having varied size that made of iron pillar with zinc roof needed removal or shifting from the ROW. There are 216 community/public structures including 69 waiting sheds, 35 small temples/shrines, 55 Bar-Peepal chautara, 4 police post, extended parts of 2 schools, 3 market sheds/hat bazar sheds, 1 army check post, 2 police waiting sheds, 1 traffic building, 3 public toilets, 11 boundary walls, 5 gates, 8 wells and 1 wall structure of road side garden and 16 different structures of army barrack at Dharapani (Dhanusha). Besides these, 2221 electric poles need relocation and 33160 m water pipelines will be disturbed. Road expansion and construction works also likely to affect roadside vendors' about 80 numbers of persons involved in petty businesses along the road sides like tea shops, fruit and vegetables stalls, and small grocery markets as their livelihoods. Therefore, livelihood of these persons will be affected during construction phase. 7 2. Previous stakeholder consultations a. Stakeholder engagements held for the NNM road Stakeholder consultations carried out during scoping and ESIA preparation and will also be carried out during ESIA implementation. Consultations during ESIA preparation covered the issues of indirectly affected groups such as local government line agencies (M). Additional stakeholder consultations were carried out during a later update of the ESIA to incorporate the issues of directly affected groups and other interested parties.The methods adopted for the consultation with affected parties was the individual interview and the group discussion and to the other interested parties, focus group discussion and key informant interview. The discussions during scoping were organized to share the information withthe local people of project-affected wards. Initial walkover surveys were carried out followed by individual interviews with local government officials. The tools such as Focus Group Discussions (FGD) and Key Informant Interviews (KII) were used to conduct discussions. The preliminary consultation during that stage was carried out at three different locations: Dhunibesi M, Gajuri RM and Benighat Rorang RM on 27-30 January 2017. A total of 115 participants took part, comprising 104 males and 11 females. The participants were only from the indirectly affected groups. Public hearings were carried out at four different locations of Dhunibesi M, Galchhi RM, Benighat Rorang RM and Ichhakamana RM with 259 participants (228 males and 31 female). The supplementary consultations were carried out at 22 different locations of the affected RM/M focusing on female groups (210 females and 86 males out of 296 participants) in June 2018. The additional consultations with the specific groups such as women, vulnerable/IPs, project affected parties, other interested parties were carried out during May-November 2019 to fill up gaps present in the consultations with directly affected groups (project affected vulnerable groups and IPs), and other interested parties (broader and general groups). The total participants of additional consultations were 252(comprising 171 females and 81 males). The agenda for discussions were related to project impacts on private/public structures, common property, public utilities, and cultural heritage as well as Grievance Redress Mechanism (GRM). The key issues raised during consultations were: compensation for impacted land; affected private and public structures; construction of public structures such as foot over bridges near schools and major market places; construction of vegetable collection centres; construction of gender-friendly public toilets with refreshment centres; landslide risks during the construction of road; establishment of project level GRMs; ensuring priority for local employment (including for women) and stakeholder engagement during the road improvement works. During the consultations, the open and inclusive nature of the discussions allowed participants to bring up and discuss GBV issues organically and suggest ways to prevent and address GBV. 8 Vulnerable and IPs groups have demanded construction of gender-friendly public toilets, vegetable collection centres, pedestrian crossings, reproductive health camps and awareness training on GBV risk and human trafficking. b. Stakeholder consultations for the KDP road The stakeholder consultations at KDP road during feasibility and planning stage carried out from August-December 2019. Stakeholder consultations with various groups included: National Park Authority, Community Forest User Groups, School Management Committee, Local governments, local NGO's, teachers', women groups, vulnerable and disadvantaged groups, local suppliers, and local user groups. The agenda for discussions were impacts on forest, crossings mechanism, and speed of the vehicles after upgrading, time period of construction, private/ public structure, common property and public utilities along with cultural heritage. In total 13 public consultation meetings were conducted. More than 203 individuals from different groups have taken part in the consultation. During consultations, the major queries raised about land acquisition and compensation; crossings, construction period, loss of private and public structure, safety measure throughout the alignment impact on public utilities, construction of embankment; river training and drainage management. Communities along the project area have shown their commitment to support project activities. Some of the local people are interested to engage themselves as skilled and unskilled worker during upgrading works. Moreover, local people suggested minimizing the loss of cultivated land and structures to the extent possible. Vulnerable and IP groups have demanded the construction of bicycle lane, construction of pedestrian bridge rehabilitation of major marketplaces (hatbazar), livelihood support training, reproductive / eye health camps and employment opportunities during construction time. The issues of KDP were based on the consultation during feasibility and ESA preparation. Stakeholder consultations carried out during scoping and ESIA preparation and implementation. During Scoping and ToR preparation phase, 46 group discussions were carried at different locations of Ganeshman Charnath, Dhanushadham, Mithila, Bardibas, Lalbandi, Hariyon, Bagmati, Chandrapur, Nijgadh Municipality and Jitpur Simara Sub metropolitan City from May to June 2022. Altogether of 535 participants took part in different consultations, comprising 350 males and 185 females. The participants were only from the indirectly affected groups. The participants of this group discussion were local community people of project area and locally elected persons of local government within the project area (Mayor, ward chief, other local political leaders, school teachers, division forest officers, warden and other government officers of Parsa National Park etc.). In addition to that, 44 Key Informant interview (KII) were conducted with security personnel (army, police), forest officials, school teachers, local leaders and the representatives from media, NGO, CBOs, business persons, transport entrepreneurs and their association along the project area. To know/identify issues/impacts on natural, physical, biological, social and cultural system within project area due to project activities, public notice was pasted among different stakeholders seeking written concern and suggestions and similar notice was also 9 published in national daily newspaper. Household survey covering 20% of households within DIA of the Project was done to identify the baseline scenario of the project area. The separate consultations were carried out during RAP and IPDP preparation in the month of September to October 2022 at 12 different locations of the project area. Along with 9 focused group discussions (FGD) were also carried out with indigenous people are from Tamang, Rai, Magar, Gurung, Newar, Tharu Bujel/Gharti, Majhi, Bote, and Danuwar community living along the KDP project area to know their concern and views/demands about the project including awareness and information desimmination about the project .The participants were, IPs household, women group, vulnerable groups and differently able persons as part of project affected parties and other interested parties.The key focus of consultation was carried out to get information on their lifestyle and livelihoods and opinion/views about project and project benefits including compensation modality. In addition to that it was motive to disseminate the information about project, livelihoods restoration program, Grievances Redress Mechanism (GRM) and citizen engagement. The total participants of this consultations were 371 (comprising 238 females and 133 males) from the respective municipalities. So far, as provisioned in EPR-2077 and WB ESS, public hearing has been carried out as a part of stakeholder consultation. The objective of the consultation was to disseminate the findings of draft EIA and ESIA and to collect public opinion/view and suggestions. Public hearing has been conducted at 7 different locations (along KDP) from 22 May 2023 to 25 May 2023 for covering all the project affected municipalities and wards to participate in the public hearing during EIA preparation phase. The major highlights of public hearing were project information, potential impacts and its mitigation, and project benefits. The stakeholders welcome the project and share their respective demands and suggestions. The participants in public hearing included stakeholders such as security personnel (police), forest officials, school teachers, local leaders and representatives from media, NGO, CBOs, Businesspersons, transport teamin project area. Other stakeholders were from the offices of Telecommunication, NEA, Parsa national park, Forest officials, and officials of Drinking water. The numbers of participants were 100 to 150 in different municipalities. During public hearing the respondents raised the social and environment related issues such as project design, provision in design for water logging, crossing structures, local employment and universal access etc. The total participants of public hearings were around 500 out of these 100 females and 400. c. Stakeholder consultations at central level Central level consultation with line ministries departments, associated organizations was carried to convene project information and to collect valuable suggestions from them. The consultation workshop was organized on 5th March 2020 at DoR’s meeting hall, Lalitpur. The major participants were focal persons from federal ministries and respective departments. Altogether 31 participants have actively participated in the workshop. The major issues raised were on incorporation of issues of women and children in E&S documents, construction of needed 10 infrastructure for local people, conservation of local cultural values and norms, construction of wildlife crossings for large animals as well as small animal like reptiles, modality of periodic road maintenance, construction of recreational centres, saving of market places/settlement areas during construction and allocation of parking spaces at road sides. DoR-DCID responded to those raised issues clearly to the participants. 3. Stakeholder Identification and Engagement Planning Stakeholders under the project have been identified, and a stakeholder engagement plan has been developed based on the identified stakeholders to ensure meaningful consultation with all stakeholders throughout the project lifecycle, and to ensure that they have equal opportunities to participate in and benefit from the project. Identified project stakeholders include: • Project-affected parties including: o Directly affected populations including as those who need to be physically or economically displaced from within the RoW, people who make their livelihoods around the project site, and people affected by the construction o Indirectly affected parties including those who live in municipalities within the project location: ▪ For the NNM road, this includes Chandragiri and Dhunibesi Municipality and Thakre, Galchi, Gajuri, BenighatRorang and Ichhakamana RM of Kathmandu, Dhading and Chitwan districts. ▪ For the KDP road, this includes GaneshmanCharnath, DhanushaDham, Mithila, Bardiwas, Gaushala, Ishworpur, Lalbandi, Hariwan, Bagmati and Nijagadh Municipality and Jitpur Sub Metropolitan city within Dhanusha, Mahottrai, Sarlahi, Rautahat and Bara districts. • Other interested parties such as district administration offices, provincial and central government departments, elected officials, non-government organizations, business groupsand suppliers, interest groups (including indigenous representative groups), local user groups (forest, water, irrigation etc.),travel agencies,and media groups • Vulnerable groups including Dalit, indigenous groups, women, children, youth and the elderly, peoples with disabilities, LGBTI (lesbian, gay, bisexual, transsexual, intersex), minority groups, and households in extreme poverty Based on the identified stakeholders, a stakeholder mapping has been undertaken to determine the level of influence and interest of the stakeholders in the project, and an engagement plan developed for engagements to be undertaken through the different stages of the project lifecycle. Project- affected households, project-affected municipalities, and federal and provincial governments are amongst the stakeholder groups considered to have high influence and impact in the project, and consequently, intensive and specific engagement efforts will be directed towards these groups throughout the project lifecycle. Consultations for all stakeholders will include: public hearings on the project ESIA; communities meetings for preparation of the SEP; communication with government officials; and communications with local NGOs. 11 The stakeholder engagement plan sets out the proposed engagements across the different stages of the project lifecycle, with the engagement topics, target stakeholders, methods of engagement, frequency and location, stakeholder feedback opportunities, and responsibilities for the engagement, proposed as part of the stakeholder engagement planning. Various channels for engagement have been proposed including one-on-one meetings, focus-group discussions (FGDs) and key informant interviews. In addition to consultations, project-related information will be disseminated via a number of channels throughout the project lifecycle, including the following: information will be printed and displayed on the notice boards at the public offices including ward offices, clinics, and schools; information will also be provided using electronic media, such as via Facebook where a page specifically for the project will be set up. A group chat using for example Facebook Messenger or WhatsApp, will be set up to disseminate project information; local FM radio will provide relevant project information; and digital boards will also be placed selected work sites to display up-to-date information regarding the project. Given the presence of indigenous groups and vulnerable groups, special measures with be developed for engagement with IPs, for example, provision of project information provided will be in the local language as required, and separate consultations with vulnerable and IP groups. 4. Grievance Mechanism A project level grievance redress mechanism (GRM) will be established to allow affected persons and other related stakeholders to appeal any disagreeable decisions, practices and activities arising related to compensation for land, assets and general project related disputes. During stakeholder engagements, information will provide information on the GRM including where stakeholders can raise grievances any project-related grievances, including with respect to compensation amounts, any construction-induced impacts, and for any requests for further project information. The APs will be made fully aware of their rights and procedures for grievances lodging by verbally and in writing application during consultation. Project level and department level online GRM system will be adopted for the project. The project level GRM will resolve general project-related disputes with the facilitation of Local Consultative Forum (LCF) in consultation with the grievant. If there is not any amicable solution the grievant can lodge the grievances at department level. For grievances specifically related to resettlement such as regarding compensation and rehabilitation, if no understanding or amicable solution can be reached or the grievant receives no response from the project office, the grievance will be escalated to the Compensation Determination Committee (CDC). If the AP is not satisfied with the decision of CDC or in the absence of any response of its representatives, the AP may submit its case to the District Court. Separate GRMs will be established under the project for worker-related grievances, and grievances related to gender-based violence including SEA/SH. 5. Institutional arrangements At the central level, MoPIT is the Executing Agency and DoR-Development Cooperation implementation Division (DCID) is the key implementing agency for the project. The Geo- 12 Environmental and Social Unit (GESU) within DOR is the key monitoring agency for the all aspects relating to resolving environmental and social risks and impacts. 13 सरोकारवालाहरूकोसंलग�नता योजना काययकारी सारांश १. पररचय तथा आयोजनाको वववरण सरोकारवालाहरूको सक�रिय सहभाक�रितालाई आयोजनाको अवक�रिभर स�क�रनक�रित िनन रणनीक�रतक सडक कनेक�टिक�रभटी तथा व�यापाररक स�िार पूवान िार आयोजना (�स.आर.क�रस.क�रट.आई.क�रप.) को कम�पोनेन�ट क�षेत�रीय सडक पह�� चमा स�िार तथा संस�थाित क�रवकास अन�तिनत सरोकारवालाहरूको संलग�नता योजना तयार िरर�को छ।आयोजनाको �क कायनिम क�षेक�रत�रय सडक पह�� चमा स�िार अन�तिनत नािढ� ङ�गा –नौक�रवसे - म�क�टिङ�ग सडक खण�ड लाई द� ई लेनमा र कमला -ढल�क े वर -पथलैया सडक खण�डलाई २ लेनबाट ४ लेनमा स�तरोन�नक�रत िररन�का साथै प�लहरूको समेत स�तरोन�नक�रत िररनेछ। आयोजनाको अको कायनिम संस�थाित क�रवकास अन�तिनत सामररक सडक संजालका सडकहरूको आवक�रिक ममनत सम�भार पदन छ। आयोजनाको सफल कायानन�वयनका लाक�रि यस योजनाको उपयोक�रिता अपररहायन छ। नेपाल सरकार भौक�रतक पूवान िार तथा यातायात मन�त�रालय अन�तिनतको सडक क�रवभाि यो योजना कायानन�वयन िने तथा नेपाल सरकार र क�रवश�व वैंकको वातावरणीय तथा सामाक�रजक ढा�� चा क�रभत�रको वातावरणीय तथा सामाक�रजक मापदण�डहरू (ESS) अन�तिनत रहे र सरोकारवालाहर�को छलफल तथा आवश�यक सूचना सावनजक�रनकरण वा ख�लासा र सम�प�रेषण िने आक�रिकाररक क�रनकाय हो। यो योजनाले नािढ� ङ�गा - नौक�रवसे - म�क�टिङ�ग सडक खण�ड र कमला -ढल�क े वर -पथलैया सडक खण�ड को आयोजना तयारी को सम�भाव�यता अध�ययन, वातावरणीय सामाक�रजक प�रभाव मूल�याङ�कन अध�ययन (Environmental & Social Impact Assessment) तथा क�रवस�तृत क�रडजाइन िदान को दौरान भ�का सरोकारवालाहरूको छलफललाई समेटेको छ। त�यसैिरी सामररक सडक संजालका सडकहरूस��ि आबद�ध सरोकारवालाहरूको छलफल आवक�रिक ममनत तथा संभारको दौरान िररनैरहने छ। रणनीक�रतक सडक कनेक�टिक�रभटी तथा व�यापाररक स�िार पूवान िार आयोजना (�स.आर.क�रस.क�रट.आई.क�रप.) को उल�लेक�टखत द� ई कायनिमहरूक�षेत�रीय सडक पह�� चमा स�िार तथा संस�थाित क�रवकास अन�तिनत िररने सम�दायको सहभाक�रिताले आयोजनाका िक�रतक�रवक�रिमा सम�दाय तथा प�रक�रतक�रनक�रिहरूको प�रत�यक�ष संलग�नता, आस�थाप�णन छलफल तथा सहभाक�रिता जस�ता क�रवषयलाई महत�त�व क�रदन�छ। यो योजनाले सरोकारवालाहरूले उठा�का क�रवषयहरूलाई समेट�न�का साथै सल�लाह स��ावलाई िमशः समावेश िदै जानेछ र यो िम आयोजना अवक�रि भर रहनेछ। यो योजनाले आयोजना क�षेत�र आसपासका सम�दाय क�रभत�रका जोक�टखम र क�रसमाक�टन�तक ृ त समूह तथा आक�रदवासी जनजाक�रत सम�दायहरूस��ि छलफल, सहभाक�रिता तथा उनीहरूलाई आयोजनाको िक�रतक�रवक�रिमा आबद�ध िननलाई प�रेररत िन�नपने आवश�यकतालाई समेत प�रस�या�को छ। यो योजना सवनसािारणको पह�� चको प�रक�रतवेदन भ�कोले यसलाई सरोकारवालाहरू स��िको छलफल तथा सल�लाह स��ावको आिारमा पररमाजनन तथा िक�रतक�रवक�रिको फ े हररस�त द� र�स�त तथा अद�यावक�रिक राक�टखनेछ। यो योजनाले नािढ� ङ�गा - नौक�रवसे - म�क�टिङ�ग सडक तथा कमला -ढल�क े वर -पथलैया सडक खण�डमा िरर�का सरोकारवालाहरू स��िको छलफलकामूलभूतक�रवषयहरूलाई समेटेको छ। यो योजना क�रभत�र क�रनम�न उपखण�डहरू रहे का छन�। • सरोकारवालाहरूस��िको छलफल तथा सहभाक�रिता योजनाको प�रस�ताक�रवत क�षेत�र तथा उद�दे श�यहरू • आयोजनाको कायनिम तथा उप-आयोजनाको क�रववरण • सरोकारवालाहरू स��ि सम�बक�टित सम�भाक�रवतवातावरणीय तथा सामाक�रजक समस�या • नेपाल सरकार तथा क�रवश�व वैंकका 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समान अवसर प�राि िने क�रनिय समेत िछन । पक�रहचान िरर�का म�ख�य सरोकारवालाहरू क�रनम�नान�सार छन�। • आयोजनाबाट प�रभाक�रवत हन सक�ने समूहमा ➢ आयोजनाबाट प�रत�यक�ष रूपमाप�रभाक�रवतमा सडक अक�रिकारक�षेत�र क�रभत�र रहे का तथा भौक�रतक तथा आक�रथनक रूपमा क�रवस�थाक�रपत हन सक�ने जनसंख�या रहे का छन� जसमा जीक�रवकोपाजननका लाक�रि प�रस�ताक�रवत आयोजना स�थलको वररपररको क�षेत�र उपभोि िरे का तथा सडक खण�ड स�तरोन�नक�रतको दौरान प�रभाक�रवत हन सक�ने बाक�रसिा रहे का छन�। ➢ आयोजनाबाट अप�रत�यक�ष रूपमाप�रभाक�रवतमा आयोजनाबाट प�रभाक�रवत हन सक�ने िाउ�� पाक�रलका तथा निरपाक�रलका क�रभत�रका बाक�रसिा रहे का छन�। ▪ नािढ� ङ�गा –नौक�रवसे - म�क�टिङ�ग सडक खण�ड अन�तिनत िमशः काठमाडौ, िाक�रदङ�ग तथा क�रचतवन क�रजल�लाका चन�द�राक�रिरी र ि�क�रनवेशी निरपाक�रलका तथा थाक े , िक�टछछ, िज�री, बेक�रनर�ाट रोराङ�ग र इच�छाकामना िाउ�� पाक�रलकामा रहे का छन�। ▪ कमला -ढल�क े वर -पथलैया सडक खण�डको हकमा िमशः िन�षा, महोिरी, सलान ही, रौतहट र बारा क�रजल�लाका िणेशमान चारनाथ, िन�षािाम, क�रमक�रथला, बक�रदनबास, िौशाला, ईश�वरप�र, लालविी, हररवन, वािमती, चन�द�रप�र र क�रनजिढ तथा �क उपमहानिरपाक�रलका क�रजतप�र क�रसमरा रहे का छन�। • अन�य इच�छ� क समूहमा सम�बक�टित क�रजल�लाका प�रशासक�रनक अक�रिक ृ त, प�रदे श तथा संक�रर�य सरकारका क�रवभािहरू, क�रनवान क�रचत जनप�रक�रतक�रनक�रिहरू, िैरसरकारी संर�संस�था, व�यापाररक समूह तथा आपूक�रतनकतान , इच�छ� क समूह (आक�रदवासी जनजाक�रत समूहका प�रक�रतक�रनक�रि), स�थानीय उपभोक�ता सक�रमक�रतहरू (वन, खानेपानी, क�रस��चाई आक�रद), टर ाभल �जेन�सी तथा क�रमक�रडयाका समूह रहे का छन�। • जोक�टखमय�क�त समूहमा दक�रलत, आक�रदवासी जनजाक�रत, मक�रहला, बालबाक�रलका, क�रभन�न क�रकक�रसमले सक�षम य�वा तथा प�रौढ, अन�य इच�छ� क समूहमा सम�बक�टित क�रजल�लाका प�रशासक�रनक अक�रिक ृ त, प�रदे श तथा संक�रर�य सरकारका क�रवभािहरू, क�रनवान क�रचत जनप�रक�रतक�रनक�रिहरू, िैरसरकारी संर�संस�था, व�यापाररक समूह तथा आपूक�रतनकतान , इच�छ� क समूह (आक�रदवासी जनजाक�रत समूहका प�रक�रतक�रनक�रि), स�थाक�रनय उपभोक�ता सक�रमक�रतहरू (वन, खानेपानी, क�रस��चाई आक�रद), टर ाभल �जेन�सी तथा क�रमक�रडयाका समूह रहे का छन�। • जोक�टखमय�क�त समूहमा दक�रलत, आक�रदवासी जनजाक�रत, मक�रहला, बालबाक�रलका, क�रभन�न क�रकक�रसमले सक�षम य�वा तथा प�रौढ, लेजक�रवयन/समक�रलंिी, िे, बाईसेक�स�अल, टर ान�ससेक�स�अल, इन�टरसेक�स (�ल·क�रज·क�रब·क�रट·आई·), अल�पसंख�यक समूहतथा आक�रथनक रूपमा अक�रत क�रवपन�न र�रि�री रहे का छन�। सरोकारवालाहरूको नक�शाङ�कन िरर पक�रहचान िरर�का सरोकारवालाहरूको सम�भाक�रवत प�रभावकोस�तर तथा आयोजनाको बारे चासो क�रनर�क�योल िरर संलग�नता योजना बनाइ�को क�रथयो र यो प�रक�रिया आयोजना अवक�रि भर िररनेछ। आयोजनाबाट प�रभाक�रवत हन सक�ने र�रि�री, िाउ�� पाक�रलका/निरपाक�रलका तथा प�रदे श तथा संक�रर�य सरकार प�रम�ख सरोकारवालाहरू हन� जो आयोजनाको िक�रतक�रवक�रिबाट बक�रढ प�रभाक�रवत हने आ�� कलन िरर�को छ, तसथन आयोजनाको तफ न बाट ती समूहस��िआयोजनाको अवक�रि भर िहन तथा क�रवक�रशष�ट संलग�नता आवश�यकपने दे क�टख�को छ। छलफल कायनिमहर�मा ई·�स·आई·�· प�रक�रतवेदन तयाररको दौरान िररने साम�दाक�रयक छलफल, सरकारी अक�रिकारीस��ि िररने छलफल तथा सूचना सम�प�रेषण र स�थाक�रनय िैरसरकारी संर�संस�थास��ि िररने सूचना सम�प�रेषण तथा छलफल रहे का छन�। सरोकारवालाहर�को संलग�नता योजनाले आयोजनाको अवक�रिभर क�रवक�रभन�न समयमा क�रवक�रभन�न तररकाले िररने छलफल जस�तै छलफलको क�रवषयवस�त�, लक�रक�षत सम�ह,छलफलको क�रवक�रि,छलफलको आवृक�रि तथा छलफल िररने स�थल आक�रदले सम�भाक�रवत 18 सरोकारवालाहर�को सहभाक�रिता क�रनर�क�यौल िछन । यी सबै सरोकारवालाहर�को संलग�नता योजना अन�तिनतका िक�रतक�रवक�रि हन�। सरोकारवालाहर�को संलग�नताका लाक�रि क�रवक�रभन�न तररकाहर� अवलम�बन िनन सक�रकन�छ जसमध�ये ब�यक�टक�तित तथा साम�क�रहक छलफल र ब�यक�टक�तित अन�तवान तान का क�रवक�रिहर� रहे का छन�। छलफल बाहे क आयोजनाको अवक�रिभरक�रवक�रभन�न माध�यम माफ नत आयोजनास��ि सम�बक�टित सूचना सम�प�रेषण िनन सक�रकन�छ जस�तै सूचना तथा जानकारीलाई क�रप�रन�ट िरर सावनजक�रनक क�रनकायहर� वडा कायान लय, क�टिक�रनक, क�रवद�यालय आक�रदको सूचना पाटीमा टा�� स�ने, क�रबक�रभन�न इलेिरोक�रनक क�रमक�रडया फे सब�क जस�ता सामाक�रजक संजालमा �क छ� ट�टै पेज बनाई पक�रन िनन सक�रकन�छ। त�यसैिरी फे सब�क मेशेन�जर तथा वाट� स�पमा िररने सम�हित क� राकानी माफ न त पक�रन आयोजनास��ि सम�बक�टित सूचना सम�प�रेषण िनन सक�रकन�छ साथसाथै स�थाक�रनय �फ·�म· रे क�रडयोले आयोजनास��ि सम�बक�टित सूचना सम�प�रेषण िनन सक�छ �वं आयोजनाकोक�रवक�रभन�न स�थलमा राक�टखने क�रडक�रजटल बोडन माफ न त पक�रन आयोजनाको तत�काक�रलन िक�रतक�रवक�रिबारे जानकारर उपलब�ध िराउन सक�रकन�छ। आक�रदवासी जनजाक�रत तथा जोक�टखमय�क�त सम�हको सहभाक�रितालाई प�राथक�रमकतामा राख�न तथा आक�रदवासी जनजाक�रतसम�हलाई संलग�न िराउन आयोजनास��ि सम�बक�टित जानकारी स�थाक�रनय भाषामा उपलब�ध िराउने छ साथै ती सम�हहर�स��ि छ� ट�टाछ� ट�टै छलफल समेत िररनेछ। ४· ग�नासो स�न�वाई सम�बखि संयन�त�र आयोजना स�तरमा ि�नासो स�न�वाई सम�बक�टि संयन�त�रको क�रनमान ण िररनेछ जसमाफ न त आयोजना प�रभाक�रवत पररवार तथा अन�य सरोकारवालाहर�को म�आब�जा तथा आयोजना सम�बक�टि अन�य क�रववादहर� दतान िररनेछ। सरोकारवालाहर� मा� छलफलको दौरान प�रभाक�रवत व�यक�टक�तहर�लाई म�आब�जा तथा सडक स�तरोन�नक�रत सम�बक�टि ि�नासो दतान िने प�रक�रिया तथा आयोजनास��ि सम�बक�टित जानकारी उपलब�ध िराईनेछ साथै आयोजनास��ि सम�बक�टित जानकारी पाउने उक�रनहर�को अक�रिकार भ�को ख�लस�त समेत िररनेछ। छलफलको दौरान प�रभाक�रवत व�यक�टक�तहर�लाई उक�रनहर�को ि�नासो मौक�टखक तथा क�रलक�टखत र�पमा दतान िने अक�रिकार भ�को क�रबषय जानकारी िराईनेछ। आयोजनामा आयोजना स�तर तथा क�रवभाक�रिय तहको ि�नासो स�न�वाई सम�बक�टि संयन�त�रको क�रनमान ण िररनेछ। आयोजना कायानन�वयनको समयमा उब�जेका ि�नासा तथा क�रववादहर�लाई स�थाक�रनय परामशन संयन�त�र तथा ि�नासोकतान क�रवच समन�वय िराई आयोजनाले समािान िनेछ। यक�रद मैक�रत�रप�णन समािानको क � नै उपाय नदे क�टख�मा उक�त ि�नासोलाई क�रबभाक�रिय तहमा दतान िररनेछ। प�नवान सस��ि सम�बक�टित ि�नासो जस�तै म�आब�जा तथाप�नस�थान पनाको क�रबषयमा यक�रद मैक�रत�रप�णन समािानको क � नै उपाय नदे क�टख�मा वा आयोजनाको कायान लयबाट क � नै प�रक�रतक�रिया नआ�मा उक�त ि�नासोम�आब�जा क�रनिानरण सक�रमक�रतमा जानेछ। यक�रद म�आब�जा क�रनिान रण सक�रमक�रतले पक�रन उक�त ि�नासोको उपय�क�त समािान निरे मा वा ि�नासोकतान लाई क � नै क�रचि ब���दो जबाफ नक�रद�मा प�रभाक�रवत व�यक�टक�तले आफ�नो ि�नासो अदालती प�रक�रियामा लान सक�नेछन। आयोजना स�थलमा कायनरत श�रक�रमक तथा लैंक�रिक क�रहंसा यौन द� व�यनवहार तथा (यौन उक�टिडन) सम�बक�टि छ� ट�टै ि�नासो स�न�वाई सम�बक�टि व�यबस�था िररनेछ। ५· संगठनात�मक व�यवस�थापन क े क�टन�द�रय तहमा भौक�रतक प�वान िार तथा यातायात मन�त�रालय कायनकारी क�रनकाय तथा सोही मन�त�रालय अन�तिनतको सडक क�रवभाि क�रवकास सहायता कायान न�वयन महाशाखा आयोजना कायान न�वयन िने आक�रिकाररक क�रनकाय हो। सडक क�रवभाि अन�तिनतको भ� वातावरण तथा सामाक�रजक इकाई,वातावरणीय तथा सामाक�रजक जोक�टखमको व�यवस�थापन तथा अन�िमन िनन तोक�रक�को क�रनकाय हो। 19 CHAPTER I: INTRODUCTION 1.1 Project Background The Strategic Road Connectivity and Trade Improvement Project (SRCTIP) is funded by the World Bank (WB under IDA credit no 6673-NP & 6674-NP to improve the efficiency and safety of select transport infrastructure, improve the efficiency of cross-border trade, and strengthen capacity for strategic road network management in Nepal. This project has four components. 1) The first component, Trade Facilitation, has the following three sub-components: (i) Augmentation of physical infrastructure, equipment, inspection, and related border transit management systems that are required to accommodate increasing traffic and trade volumes at key border crossing points including Birgunj, Bhairahawa, and Biratnagar; (ii) Augmentation of equipment and training, and construction and/or renovation of laboratory buildings at key border locations; and (iii) Knowledge and capacity building. 2) The second component, Regional Road Connectivity, comprises three sub-components: (i) Improvement of the existing Nagdhunga- Naubise- Mugling road to two lanes; (ii) Upgrading of the KDP road from two lanes to four lanes; (iii) A safe corridor demonstration program (SCDP), with support for road safety improvement initiatives including enforcement and post-crash response, covering a length of about 250 kilometers. 3) The third component, Institutional Strengthening, comprises three sub-components: (i) Support for the National Road Safety Council; (ii) Capacity enhancement of DoR for improved management of Strategic Road Network (SRN); and (iii) Support for periodic maintenance of the Core Road Network (CRN). 4) The fourth component, Contingency Emergency Response, aims to provide an immediate response to an eligible crisis or emergency, as needed. 1.2 Purpose and Objective The overall objective of this SEP is to define a program for stakeholder engagement, including public information disclosure and consultation throughout the entire project cycle. The SEP outlines the ways in which the project team will communicate with stakeholders and includes a mechanism by which people can raise concerns, provide feedback, or make complaints about project activities or any activities related to the project 1.4 Scope of this SEP This SEP covers the improvement of existing Nagdhunga-Naubise-Mugling (NNM) and the upgrading of Kamala-Dhalkebar-Pathlaiya (KDP) road under Component Two, and support for periodic maintenance under Component Three. i. Improvement of Nagdhunga-Naubise-Mugling (NNM) road The existing NNM Road section is a part of Tribhuvan and Prithvi Highway. It starts at Nagdhungacheck-post of Kathmandu district and ends at Mugling Bazaar of the Chitwan district, covering a total length of 94.7km. The NNM Road lies within Kathmandu, Dhading and Chitwan 20 districts of Province 3.The alignment passes through Nagdhunga, Naubise, Khanikhola, Mahadevbesi, Galchhi, Baireni, Malekhu, Benighat, Kurintar settlements to reach Mugling. The project consists of the present 2-lane road proposed for improvement and upgrading to 2-lane carriageway configurations with shoulders and side drains. The Highway has a junction with Tribhuvan Highway at Naubise. The highway also connects Nukawot District via a recently constructed road from Galchhi and connects to the district headquarter of Dhading District at PhurkeKhola, Malekhu. Similarly, at Mugling the highway has junction of Mugling-Narayanghat Road Section connecting this highway to Mahendra Highway. The index map / location map of the project road is presented in Figure 1. Figure 1: Map of NNM road ii. Upgrading of Kamala-Dhalkebar-Pathlaiya (KDP) road The KDP Road is part of the East-West Highway, the longest highway in Nepal running across flat Terai region (lowland that lies south of the outer foothills of the Himalayas). The GoN considers East-West Highway as a strategic corridor; it is firmly committed to upgrade the entire length of the road to a standard 4-lane configuration and has proposed to widen the section of the Mahendra Highway between Kamala River in the East and Pathlaiya settlement in the West. The upgrading activities will involve provision of 2x2 roads with 2 traffic lanes in each direction and 21 appropriate shoulders. This work would require the widening of the existing bridges or construction of new bridges adjacent to existing ones. The 130 km KDP Road section of Mahendra Highway passes through districts of Dhanusa, Mahottari, Sarlahi, Rautahat and Bara of Province 2. The location map of the project road is presented in Figure 2. Figure 2: Map of KDP road ii. Periodic Road Maintenance: Under the Component three, institutional strengthening, it has been proposed maintenance of approximately 3,450 lane-km of SRN, including the NNM and KDP Roads. i. Summary of Potential Environmental and Social Risks Due to the improved road and its better infrastructure, there will be smooth running of vehicles causing less emission of pollutants, decrease in road accidents while increase in better access to social service and market cooperation facilities. Furthermore, during the construction of the road, there will be an increase in employment generation for the locals. On the other hand, the negative impacts may include some loss of land and small infrastructures, increase in environmental (air, noise, dust, land pollution) along with the problem caused by the influx of labour (GBV, health issues, social cohesion, etc.), and delay in traffic during construction. 22 The potential environmental and social impacts and benefits of the Project, as identified in the ESIA and ESA stakeholder feedback during scoping consultation which may need to be paid particular attention to as part of the stakeholder engagement activities include: • Identified impacts to land and private and public property and providing appropriate compensation to the affected families. Under the NNM Road project, the total numbers of project affected households (HHs) are 78, out of this, 68 HHs are affected by losing private structures and remaining 10 HHs are affected by losing their private lands (0.20 ha.); the project will affect 9 public structures (3 temples, 2 public taps, 2 public toilets, 1 study centre and 1 waiting shed). • Further, 1,161 electric poles and drinking water supply pipes1will need to be relocated. • Construction-related impacts during project implementation will be managed as per the same resettlement framework mentioned in the Resettlement Action Plan (RAP) • Improvement of NNM road will affect 6 HHs considered as vulnerable and disadvantaged, including women-headed HHs (4) and Dalits (2). No private lands of these vulnerable HHs will be affected. • Managing environment impacts, which may include forest clearance around access roads, cold storage construction site, risks of landsides and impacts on natural resources used by communities. • Managing social impacts such as in-migration of workers resulting into labour influx and preserving IP’s way of life. • Potential impacts on air quality due to excavation, breaking rocks, movement of vehicles and equipment, open piles of topsoil and spoil, etc. • Noise, dust, waste generation, hazardous materials pesticides generated from Labs, use and traffic disturbance from construction vehicles and machinery. • Construction-induced impacts, resulting from, for example, vibrations through the use of heavy machinery • Biodiversity impacts as the project entails risks tocritical and natural flora and fauna habitats, wildlife, risk of grass land fragmentation • Health and safety impacts on community and especially the safety of women. • Community access to roads. 1(Water supply pipeline of diameter of 1 inch (0.64 km, GI; 34.7 km, PVC), 0.5 inch (2 km, PVC), 1.5 inches (2.3 km, PVC) and 2 inches diameter (5.62 km, PVC)) will require relocation 23 • Increased demand on social infrastructure and services. • Generation of local income through the recruitment of workers from local communities to the project • In case of KDP, it has been identified that 66 private structures of 64 HHs will be affected by KDP road project activities. • Due to these project activities, 200 public/community structures will be affected in KDP. • 33160 meters drinking water pipeline and 2221 electric poles needs to be shifted. • Due to these project activities, 15 vulnerable HHs will be affected. • Due to these project activities, 16 IPs HHs will be affected. • For Periodic Maintenance, minimal impacts are expected along the SRN road networks. The potential risks and impacts identified in the ESIA and ESA raised, most likely, by stakeholders are covered following the World Bank Environmental and Social Standards (ESS), including ESS10. The details of Stakeholder Engagement and Information Disclosure has mentioned in Section 2.2. MoPIT - DoR will work to meet these standards, therefore covering issues raised by stakeholders. 1.6 Previous Stakeholder Engagement Activities Stakeholder Engagement of NNM Road For the NNM Road, a feasibility study and detailed project report has been undertaken. Now, the construction phase is planned to be started. Stakeholder Engagement during Scoping Stage As part of Nepal's legislation, Environmental Protection Act 2076 (EPA) and Environmental Protection Regulations (EPR) 1997, the engagement of stakeholders took place during environmental and social assessment and scoping stage of NNM on 5 January, 2017 to 16 March, 2018. The documentation of NNM Road scoping process covers numerous consultations, interview, and workshops. The engagements with stakeholders were carried out in different locations in a series of sessions. The major issues raised during discussions were relevant to road extension work and compensation that should be provided to affected structures (fall within 25 m). Stakeholders also paid attention to needs for establishment preventive structures like gabion wall, breast wall, and safety parfait wall according to geography condition during the construction 24 period. They were concerned about employment opportunities that should be provided for project affected household and skills-based training for project-affected household families. During consultations, there were engaged 260 participants of the meetings, including 76 females and 184 males. The details of meetings and raised questions are given in annex-1. Stakeholder Engagement Activities During the preparation of ESIA The next round of stakeholder engagement during preparation of ESIA and detailed design phase dated on 29 March 2018. During this engagement meaningful consultations were carried out with different groups. The separate consultation was also carried out with female groups, project affected groups, indigenous groups, and disadvantaged and vulnerable groups. During that period, several community meetings, hearings and discussions were carried out. Public hearings were carried out at four different locations of DhunibesiMunicipaltiy (M), GalchhiRural Municipality (RM), Benighat Rorang RM and Ichhankamana RM. The stake consultation was also carried out at 22 different locations of the affected RM/M focusing civil society, local non-government organization (NGOs) and female groups (210 females and 106 males, out of 316 participants) in June 2018. Up to the public hearing and supplementary consultations, there were still gaps in the consultations with direct affected groups (project affected vulnerable groups and IPs), and other interested parties (broader and general groups). Additional consultations with the specific groups such as women, vulnerable/IPs, project affected parties, stone crusher plants workers, female groups, businesswomen, security personal, travel agencies, transportation agencies, and other interested parties were carried out during May-December, 2019. The total participants of additional consultation were 347 (female- 146, male- 228). The agenda for discussions were relevant to impacts on private/ public structure, common property and public utilities along with cultural heritage including grievance redress mechanism (GRM) and Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH) related issues. The key issues raised during consultations were: compensation of impacted land, affected private and public structures, construction of public structures such as foot-over bridges near schools and major market places, construction of vegetable collection centres, gender friendly public toilets with refreshment centres, etc., and landslide risks during construction of road, establishment of ward level GRM, ensuring priority for local employment (including female), more communication, coordination and collaboration between stakeholders to solve problems; advance agreement, along with its proper monitoring and implementation, on rules and regulation between all the stakeholders (project, contractors, locals, government officials) proper road facilities to facilitate mobility of differently able person and stakeholder engagement during road upgrading works. The summary of the issues raised are presented in the summary. 25 The main events are listed below as: � ESIA public hearings and initial informal meeting (April 2018) � Community meetings for SEP preparation (May, 2019) � Informal communication with government agencies (2018 -2019) � Communication with local NGO (2018- 2019) Stakeholder Engagement of KDP Road Stakeholder Engagement during Feasibility Stage For the KDP road, initial consultations were carried out during the feasibility stage and ESA preparation in 2019/20 (November 2019 to January 2020). Stakeholder Engagement during Scoping Stage the engagement of stakeholders took place during scoping stage of KDP from 28th May to 7th June 2022. Altogether 46 focus group discussions were carried out at different locations of the project area. The participants were from directly affected parties such as project affected HHs, representatives from temple management committee and roadside vendors and other interested parties such asschool teachers, local leaders and representatives from media, NGO, CBOs, businesspersons, transport team. Total 663 participants took part with Brahmin/Chhetri-254, Indigenous/Janajati-186, Madhesi-172, Dalit-38, and Muslim-13. Along with consultations, key persons within the project area (Mayor, ward chief, local leaders, school teachers, division forest officers, warden and other officers of Parsa National Park etc.) were interviewed for knowing the environmental, biological and socio-economic and cultural setting within project area. Altogether, 44 KII were conducted with project affected, interested parties and other interested parties such as project affected people, key informants, security personnel (army, police), forest officials, school teachers, local leaders and representatives from media, NGO, CBOs, Businesspersons, transport team along the road alignment to cross check and validate the information related to the project. Further, public notice for scoping has been published in national daily and dispatched concerned municipalities and line agencies for their recommendation, suggestion and opinion for the approval of scoping document. Stakeholder Engagement during the preparation of ESIA Stakeholders were continuously consulted during ESIA phase too. Household survey covering 20% of households within DIA of the Project was done from 5thSeptember 2022 to 25th October 26 2022. The supplementary consultations were carried out at 12 different locations of the affected Municipalities focusing on directly affected people (21 females and 111 males out of 132 participants) in October 2022. The agenda for discussions were impacts on private/ public structure, common property and public utilities along with cultural heritage including GRM mechanism and GBV related issues. Further 64 census household survey were conducted among project affected households to identify their baseline condition and view on project based on which resettlement plan has been prepared. Nine focused group discussions were also done among indigenous settlements within the project area (among the people of Tamang, Majhi, Magar, Bote, Newar and Danuwar community) for identifying their view on the project and their aspects from the project based on which IPDP has been prepared. These FGDs were conducted from 31st January 2023 to 2nd February 2023. The total numbers of participants were 132; among them 60 were male and 72 were female participants. Consultations with key persons within the project area like Mayor of different municipalities, division forest officers, warden and other officers of Parsa National Park etc., NGOs and INGOs working in the field of biodiversity etc. were continued during ESIA implementation phase too. So as to disseminate findings of the study and collect public opinion/view and suggestions, public hearing was conducted at 7different locations from 22 May 2023 to 25 May 2023 for covering the entire project affected municipalities and wards to participate in the public hearing. ESIA Implementation The DoR-DCID is the Implementing Agency and thus responsible for the management of all activities, including procurement, financial management, and reporting. The ESIA implementation requires adequate public consultation. This requirement is incorporated into the stakeholder engagement program for this stage. The main purpose for the consultations at this stage is to provide feedback to stakeholder as to ESIA progress and preliminary results in NNM and KDP road. Stakeholder consultations at the central level Central level consultation with line ministries departments, associated organizations was carried to convene project information and to collect valuable suggestions from them. The consultation workshop was organized on 5th March 2020 at DoR’s meeting hall, Lalitpur. The major participants were focal persons from federal ministries and respective departments. Altogether 31 participants have actively participated in the workshop. The major issues raised were on incorporation of issues of women and children in E&S documents, construction of needed infrastructure for local people, conservation of local cultural values and norms, construction of wildlife crossings for large animals as well as small animal like reptiles, modality of periodic road maintenance, construction of recreational centres, saving of market places/settlement areas during 27 construction and allocation of parking spaces at road sides. DoR-DCID responded to those raised issues clearly to the participants. Stakeholder consultations at the Periodic Maintenance Work E&S Activities-Training/Orientation Carried out at During PRM Implementation • Provided CESMP orientation training to Dang DRO's engineers and Contractor’s engineers on 21 February 2024. • Provided CESMP orientation training to Surkhet DRO’s engineers and Contractors staffs for preparation of C-ESMP on 20 February 2024. • Provided orientation of CESMP to Bhaktapur DRO’s engineers and Contractors staffs for preparation of C-ESMP on 29 January 2024 for 4th year contract. • Provided orientation of CESMP to Butwal DRO’s engineers and Contractors staffs for preparation of C-ESMP on 7 December 2023 for 4th year contract. • Provided orientation to DROs engineer for the preparation of Environmental and Social Screening report of year 4 on 6 May 2023 • Provided orientation of CESMP to DROs engineers and contractor’s engineers of Damak, Biratnagar and Lahan on 1-3 May 2023, • Provided orientation of CESMP to Kathmandu DRO’s engineers and Contractors staffs for preparation of C-ESMP on 3 March 2023. • Conducted Orientation training to Nepalgunj DRO’s engineers and Contractor’s staffs for preparation of C-ESMP on 14 and 15 February. • ESHS orientation training to DROs with support of WB at Biratnagar- 20, Chitwan-28, Pokhara-19, Nepalgunj-28 participants 28 CHAPTER II: KEY STANDARDS AND REGULATIONS The project will conform to the legal and administrative requirements of the Federal Democratic Republic of Nepal, international treaties to which Nepal is signatory, and to relevant international standards, in particular the World Bank Environmental and Social Standards. Government of Nepal laws and policies Several relevant laws have been listed below with brief description of their main provisions: Constitution of Nepal 2072 (2015): Article 27 states that all citizens have the right to demand or receive information on any matter of his or her interest or of public interest, except for information that has to be kept confidential in accordance with the laws. Right to Information Act (2007): requires all public bodies to make proactive disclosures of certain types of information to respond to information requests. Section 4 of the Act elaborates on the responsibility of a public body, MoPIT, in the case of the SRCTIP Regional Road Connectivity and Institutional Strengthening, to disseminate information about the project in an open and transparent manner and make it easy for the public to access the information. Good Governance Act (2008): has provisions for holding public hearings (Section 30) and also specifies the participation at these hearings such as subject matter experts, stakeholders, and representatives of civil society and officials of the local bodies. Section 31 of the Act requires public bodies to provide a Grievance Management Process, including maintaining a complaint's box to collect grievances. Environment Protection Act, 2076 (2019): The law contains several provisions to internalize environmental impact assessment and to maintain a clean and healthy environment by minimizing the adverse impacts on human beings and other life forms and physical objects. The Environmental Management Guideline for roads and bridges (DoR, 1999) consists of environmental mitigation measures to be incorporated into DoR projects, procedures for public participation, and socio-economic consideration. The guideline also suggests considering the various socio-economic issues like land acquisition and compensation, economic impacts and cultural heritage. It includes the various implementation strategies. The Environmental Assessment in Road Sector (2000) explains, in general, and basically to DoR engineers and environmental safeguard experts for assessment of environmental impacts. The document lists five main types of environmental assessment activities and the different criteria, required for a particular type of environmental assessment. 29 • Labour Policy, 2062 (2005): Labour Policy stresses out guaranteeing out the minimum social and professional security by for all citizens of the country without discrimination. • Public-Private Partnership Policy, 2072 (2015): The objectives of this policy are focused on serving to public interests in developing of infrastructures at the same time creating environment for private investment and use of private sector experience, managerial skills, competencies and technical skills for infrastructure development • Local Government Operation Act, 2074 (2017): The Act provides the functions, rights and duties of local government such as Municipalities, rural municipalities and their wards. World Bank Environmental and Social Framework (ESF) The twin goals of the World Bank are to eliminate extreme poverty and promote shared prosperity. The WB-ESF sets out the World Bank's commitment to sustainable development and mandatory requirement for Bank-financed projects. The Bank's ESF objective is to assess and manage the environmental and social risks and impacts of the projects. To this end, the Bank has defined specific Environmental and Social Standards (ESSs) which are designed to avoid, minimize, or reduce, mitigate and compensate/offset the adverse environmental and social risks and impacts. The Investment Project Finance (IPF) projects supported by the WB are required to meet the provisions of 10 ESSs. ESS10 Stakeholder Engagement and Information Disclosure recognizes the importance of open and transparent engagement between the proponent and project stakeholders as an essential element of good international practices. Effective stakeholder engagement can improve the environmental and social sustainability of projects, enhance project acceptance, and make a significant contribution to successful project design and implementation. The main objectives of the ESS10 are: - To establish a systematic approach to stakeholder engagements that will help Borrowers identify stakeholders, build and maintain a constructive relationship with them, in particular project-affected parties. - To assess the level of stakeholder interest and support for the project and to enable stakeholders’ views to be taken into account in project design and environmental and social performance. - To promote and provide means for effective and inclusive engagement with project- affected parties throughout the project life cycle on issues that could potentially affect them. - To ensure that appropriate project information on environmental and social risks and 30 impacts is disclosed to stakeholders in a timely, understandable, accessible and appropriate manner and format. - To provide project-affected parties with accessible and inclusive means to raise issues and grievances and allow Borrowers to respond and manage such grievances. The World Bank has developed a range of guidance notes under the individual standards. These guidance notes will be used to guide the Project. The World Bank has also developed templates and checklists, which will assist the Project team. These include: • An Environmental and Social Commitment Plan • Grievance Redress Mechanism Checklist • Labour Management Procedures Template • Stakeholder Engagement Plan Template. 31 CHAPTER III: PROJECT STAKEHOLDERS The first step in preparing an SEP is mapping the project stakeholders. This analysis is important to inform the design of the SEP, particularly in developing the project’s approach to consultation and communication. This involves identifying relevant project stakeholders or groups of stakeholders, characterising the key stakeholder issues and concerns, and mapping the project stakeholders to determine the appropriate level of engagement for each stakeholder or stakeholder group. This section describes the outputs from the stakeholder mapping process. 3.1 Stakeholder Identification and Analysis Stakeholder identification for the SRCTIP-Regional Road Connectivity and Institutional Strengthening components has been initiated during the scoping meetings and further developed during the stakeholder mapping workshop with representation from DoR-DCID team. Table 3: provides a summary of Project stakeholders consulted. Table 1: Summary of Stakeholders Group Stakeholders Project-Affected Parties Directly Affected Population • Individuals and households that are located within the Project Direct Area of Influence (DIA): - Environmental –those areas located within the Project’s area and area of disturbance - Social –the villages and households directly affected by Project construction and operation. - For NNM Road: There are total of 78 directly affected households including 25 IP - For KDP road- there are total 64 directly affected households with 330 population. Associated communities are the directly affected population along the KDP road. - For Periodic Road Maintenance: It will be accessed during project implementation • For the stakeholders in the component regional connectivity improvement and institutional strengthening, the engagement has been scheduled during project preparation and project implementation. X - The engagement of stakeholders in respective sub-projects will be carried in coordination with each wards of RM/M and will be done at least once during preparation, during construction and after completion of construction works 32 Group Stakeholders Vulnerable Households • For NNM Road- There are 6 project affected vulnerable HHs. Associated communities are the directly affected population along NNM road • In case of KDP, among 64 directly affected households, 23 are identified as vulnerable households among them 3 HHs are old age, women headed HHs 4, disabled HHs 1 and the rest of them i.e., 16 are below poverty level. Indirectly Affected Individuals and organisations located within Indirect Area of Influence includes: Population Environmental – those areas located within 1 km of any project construction, including the access road and worker camp components and other ancillary project facilities Social– the municipality within which the Project location ➢ For NNM road: Chandragiri and Dhunibesi Municipality and Thakre, Galchi, Gajuri, BenighatRorang and Ichhakamana RM of Kathmandu, Dhading and Chitwan districts. ➢ For KDP road: Karjanha, Ganeshman Charnath, Dhanushadham, Mithila, Bardiwas , Gaushala, Ishworpur, Lalbandi, Hariyon, Bagmati, Vrindavan, Chandrapur, Gujara, Kolhabi and Nijagadh Municipality and JitpurSimara Sub Metropolitan city within Siraha, Dhanusha, Mahottrai, Sarlahi, Rautahat and Bara districts. ➢ For Road Maintenance: covering a length of 250-300 km of Strategic Road Network (SRN) including the NNM and KDP roads. Cumulatively Impacted Individuals and organisations located within the Cumulative Area of Influence – Population For NNM Road: approach roads connecting to the wards of respective RM/M For KDP Road: approach roads connecting to the wards of respective RM/M, fast track road, east-west railway project and Nijgadh airport Other Interested Parties District Administration and • Chief District Officer/Administrator, Division Forest Office, Division Soil Offices Conservation Office, District Coordination Committee (DCC) Provincial Government • Provincial Ministries, Provincial Planning Commissions, Chief Secretary and Secretaries of the relevant Ministries 33 Group Stakeholders Centre (Federal) Government • PMO & Council of Ministers • Ministry of Finance • Ministry of Home Affair • Ministry of Physical Infrastructure and Transport • Ministry of Forest and Environment • Ministry of Labor, Employment and Social Security (MoLESS) • Ministry of Tourism and Culture • Ministry of Women, Children and Senior Citizens • Ministry of Land Management, Poverty and Cooperatives • National Planning Commission • Departments: Department of Commerce, Department of Transport, Department of Roads, Department of Physical Infrastructure, Department of Forest and Soil Conservation, Department of Environment, Department of Road, Department of Transport Management, Department of Railways, Department of Labor, Land management Division, Land and Resettlement Section, • Parliament: Agriculture, Cooperatives and Natural Resources Committee Elected Officials and Local All elected leaders of project & sub-project located Municipalities, Local political Politicians leaders District level political leaders (different parties) – to be identified during the ESA baseline study and consultation activities Elected chief of the DCC includes in the Elected Officials and Local Politicians Non- Government • The Federation of Nepalese Chambers of Commerce and Industry (FNCCI) Organizations • Nepal Chamber of Commerce (NCC) (NGOs)/INGOs • World Wildlife Fund (WWF) Nepal • International Union for Conservation of Nature (IUCN) • Nepal Federation of indigenous Nationalities(NEFIN) 34 Group Stakeholders Media National Category-A newspapers (daily and weekly) Kathmandu-based TV stations Kathmandu-based radio stations Local Social media Satellite TV/ Dish Home Other local media channels to be identified during the ESA baseline study and consultation activities Businesses and Associated Federation of Nepalese Chambers of Commerce and Industries (FNCCI) and Nepal Groups Chamber of Commerce (NCC) Local FNCCI unit in District NCC unit in District Local businesses: tourism businesses (hotels/lodges/restaurants), (train operators, traders of items with India) Educational and Training Local Schools Institutions Others to be identified during the ESA baseline study and consultation activities Health Institutions To be identified during the ESA baseline study and consultation activities Interest Groups Nepal Federation of Indigenous Nationalities (NEFIN) Nepal Dalit Commission Nepal Women Commission ‘concern’ groups/Struggle groups Transport Unions & Committees (Transport organization (Prithvi Highway Bus Operation Committee for NNM road) Local NEFIN local chapter Transport Unions & Committees local chapter Internal Stakeholders • Include but not limited to: supervision consultants, suppliers, Construction Contractors and Contractor’s workforce, sub -contractors, petty contractors, etc 35 Group Stakeholders Project Financiers • The World Bank • Other potential financiers The Project-Affected Parties (PAPs) are divided into three categories: 1. Directly Affected Population - Individuals and households that are located within the Project Direct Area of Influence (DIA)2. These may include, but not limited to: • Individuals and households that will be directly affected by the land sub-projects such as 25 IP HHs and 6 vulnerable HHs as well as all the associated people residing within 150 m from the right of way of the NNM road. • In case of KDP road also people residing within 150 m from the right of way • Other groups may include people who make their livelihoods by working around the project and sub-project construction sites; Individuals and households that will have restricted access to natural resources due to the Project footprint. These stakeholders may include people who collect grass/firewood for livelihood, communities that use the access road section; people directly affected by the construction and operation of the ancillary facilities and workers’ camps; and people directly affected by the construction and operation of the cross-border infrastructure. 2. Indirectly Affected Population – Individuals and organisations located within Indirect Area of Influence3. These may include, but not limited to: • Community people in project/sub-project construction area. Individuals where the Project infrastructures are located. • People outside of these municipalities who may be affected by restricted access to roads and infrastructures due to the Project construction and operation. • Public and private organisations and businesses –identified during the ESIA and ESA baseline study and consultation activities. 2The National EIA Guidelines (1993) defines the direct impact as a direct alteration in the existing environmental conditions as a consequences of project activity. The DIA includes the Project footprint, which includes areas occupied by the Project structures, ancillary facilities, and immediately adjacent areas (i.e., extending up to 200 m from the Project footprint) 3The Indirect Impact Area (IIA) refers to the geographical area between the DIA and administrative boundary of the Project’s development administrative units. This consists of the surrounding area which may be affected due to project implementation. 36 These stakeholders may include, for example, people who may experience increased traffic congestion, increased cost of living, and reduced livelihood productivity. Potential vulnerable groups were also identified during the stakeholder identification process. Table 1 provides a summary of the potentially vulnerable Project stakeholders. Vulnerable groups are those project-affected parties (individuals or groups) who, because of their particular circumstances, may be disadvantaged or vulnerable. Identification of the vulnerable groups helps the Project further identify individuals and sub-groups who may have different concerns and priorities about project impacts, mitigation mechanisms and benefits, and who may require different, or separate, forms of engagement. Table 2: SRCTIP Potentially Vulnerable Groups Stakeholder Stakeholder Group Dalit • Individual households that are in ‘extreme poverty’ who are formally considered as ‘untouchable’. Indigenous For NNM Road: 4 project-affected vulnerable HHs are IP Groups For KDP Road: Among 64 affected households, Terai Castes make up the largest ethnic and caste group at 37.5%, followed by Hill Janajati at 21.8%. Chhetri represents 10.9% of the affected households, while Terai Janajati accounts for 3.1%. The Hill Dalit make up 4.7%, and the Terai Dalit and Muslim populations each constitute 1.6% of the households. Women In Nepal's patriarchal society women are often expected to not speak out, not be educated and their traditional roles involve work at home and in the fields (such as housework, crafting, and farming). The most vulnerable women include: • Single women–headed households • Women in low- income households • For NNM Road: 15.9% of the Household were headed by women • For KDP Road: Among 330 affected population, 46.4% are women. Children, Youth • They are vulnerable for lack of ability to influence decisions affecting their lives. and Elderly People with • In NNM and KDP road, no such HHs have been identified as people with disability. Disability 37 Stakeholder Stakeholder Group LGBTIQ • Lesbian, Gay, Bisexual, Tran-sexual, Intersex, Queer (LGBTI) individuals in project area who are at risk of exclusion from project benefits Minority Religious • In NNM road: only 4-5religious HHs of Chepang has been identified in but not any Groups religious groups have been identified. • In case of KDP road not any religious groups have been identified during ESA study. Details of those groups have been assessed during detailed design phase. • For periodic maintenance it will be identified during project implementation • For KDP Road during ESIA: Minority religious groups have been identified. Households in • Households that suffer severe deprivation of basic human needs, including food, safe “Extreme drinking water, sanitation facilities, health, shelter, education and information. Poverty�** ** The World Bank uses an updated international poverty line of US $1.90 a day as a line for extreme poverty. 3.2 Stakeholder Mapping Stakeholder mapping, illustrated in figure 3 below explains the details for NNM and KDP Road elaborated during ESIA and future phases for each group of stakeholders based on their level of interest and level of impact. For the periodic road maintenance, it will be further assessed during implementation. The stakeholders will be mapped by group, based on the level of influence and level of interest. The mapping results will be summarized as follows: • The stakeholders that appear in the top right quadrant are those that need to be managed closely (i.e. the stakeholders that need to be proactively engaged on a regular basis and engagement efforts should be focused on this group). This is because these are the stakeholders that are most interested in the Project and have the potential to impact its outcome (i.e. the ability of the Project to go ahead). • The stakeholders that appear in next quadrants (i.e. in Q2 and Q3) need to be kept informed- i.e. provided information and consulted on issues of interest to the stakeholders. • The final stakeholders (i.e. in Q4) need to be monitored-i.e. informed of key Project aspects. It is important to track if their level of interest or impact changes. 38 The stakeholder list as well as stakeholder analysis and mapping will continue to be revised and updated during the consultation during the planning phase, based on the ongoing receipt of comments and input from local, national and international stakeholders directed to the Project. High Influence – Low Interest High Influence – High Interest Q2 – Keep Satisfied Q1 – Manage Closely Media NGO & CBOs Federal Government Project Financiers Transport Provincial Project affected Committees Government Municipalities Transport Unions Internal Directly affected Groups/ Stakeholders Vulnerable Groups Elected Leaders/politicians CBOs Indirectly Affected Groups Interested Groups Cumulatively impacted Education & Training Communities Local Businesses Institutions and Associated Health Institutions Groups General Public Low Influence – Low Low Influence – High Interest Level of Influence Interest Q3 – Keep Informed Q4 - Monitor Level of Interest Figure 3: Preliminary Stakeholder Mapping Results 39 3.3 Stakeholder Needs Table 3: Stakeholder Needs at NNM Road Community Stakeholder Key Characteristics Language Preferred notification means (e-mail, Group Needs phone, letter, radio etc) Women’s Cooperative Group Women 15 women from Official Letter dispatched through RM and Wards of Galchi RM-5, Baireni indirectly affected language and follow up through phone call groups Women’s from farmer group Women 35 women from Official Letter dispatched through RM and Wards of near Benighat bazaar, indirectly affected language and follow up through phone call Benighat RM-5 groups Chepang group from Chepang 5 Chepangs from Language Letter dispatched through RM and Wards BenighatRorang RM-3, directly affected alternative Malekhu (project affected groups) Project affected group from Mix groups 5 affected HHs from Official Letter dispatched through RM and Wards Benighat Rorang-5, Charaudi directly affected language (project affected groups) Other stakeholders Other Official Formal information disclosure and Stakeholders Language consultation events identified Table 4: Stakeholder Needs at KDP Road Community Stakeholder Key Language Needs Preferred notification means (e- Group Characteristics mail, phone, letter, radio etc) Settlements adjoining to Mix groups Indirectly project Official language Letter dispatched through RM and Wards KDP Road alignment affected and interested groups along road alignment Project affected groups Directly project Official language Letter dispatched through RM and Wards along the road alignment affected HHs 64 HHs including 14 IP HHs and 23 vulnerable groups 40 Forest Users Groups Community and Forest Official Language Letter dispatched through Collaborative users/dependents MOFE/DoF/DFO Forest Users adjoining to road Committee alignment Indigenous Communities Indigenous Identified 11 IP Official Language Letter dispatched through RM and Wards (as per IPDP) communities Groups along KDP and Language of IP along road road alignment and Group if required alignment other IPs if noticed further Other stakeholders Other Official Language Formal information disclosure and Stakeholders consultation events identified 41 Chapter IV: STAKEHOLDER ENGAGEMENT PROGRAM The engagement process has been split into four stages. Table 7 describes the four stages of engagement and the relevant activities and target stakeholders. Detailed stakeholder engagement activities during the four stages are provided in Appendix A. 4.1 Plan for Stakeholder Engagement A plan for stakeholder engagement has been developed to outline engagement activities to be undertaken throughout the project lifecycle. The plan for engagement will be updated throughout the project lifecycle as required. The results of consultations undertaken in separate locations in the project influence area during the past reveal that project-affected parties(PAPs) are mainly concerned about a) compensation rates for lost land and assets; b) the provision of broader benefits by the Project authorities, including employment opportunities, project shares, public infrastructure and access to services; c) the alignment of the access road for the Project; and d) the preservation of local traditions and cultures. This feedback triangulates well with comments solicited from PAPs and other interested parties during less formal meetings and dialogues held both before and after that and is feeding directly into the preparation of multiple social and environmental mitigation plans for the SRCTIP-regional connectivity and institutional strengthen component. The potential stakeholders of the NNM, KDP and PRM Road have been identified by the stakeholder mapping. The details of the plan for stakeholder engagement are relisted as below. 42 Table 5: Engagement Summary Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Planning and Project Project Affected Formal and informal Scoping Feedback Form PIU with E & S Approvals alternatives, Parties, including meetings with PAPs meetings Through Stakeholder Team scope of the vulnerable Community meetings (project scoping Engagement potential impacts groups, IPs, stage) Objective One-to-one Project Facebook and mitigation women groups, Radio talk (once Disclose relevant meetings/interview One radio interview measures and at project project Separate focused where stakeholders benefit scoping stage) information to group discussions with can call in to ask enhancement stakeholders and women, youth and Visits to questions Land acquisition communities (as solicit their children Meetings and process, if needed) inputs/feedback Household visits to IP household visits required into ESIA, ESA, families and Communication Grievance ESCP, LMP, Project through individuals in the mechanism ESMP, RPF, environmental mass/social communities IPPF, RAP, and social (E&S) media (as Letters to village IPDP, ESMP-sub principles needed) leaders/IPO chair ; projects and Resettlement and E&S Project Information other plans livelihood Specialists Sheets such as PID, restoration providing FAQs, GRM measures regular Mass/Social Media consultations Communication - with community Facebook, radio 43 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Grievance people who are mechanism most affected by process Project Consultation development (as with IPs needed) GBV and The engagement SEA/SH of stakeholders in risks and respective sub- impact, projects will be assessment including the carried in SEA/SH coordination with action plan each wards of and its RM/M and will be redress procedures. done in their nearby community at least once during preparation, during construction and after completion of construction works 44 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Land acquisition Chief District Correspondence by Monthly (and as Meetings minutes PIU with E & S process, if Officer, Ministry official letter, needed) Grievance Team required of Home Affairs, phone/email mechanism Resettlement and Ministry of Face-to-face formal livelihood Forestry, other meetings restoration government Joint options departments public/community involved in land Project scope, meetings with PAPs acquisition at rationale and multiple levels. E&S principles Municipality Grievance land acquisition mechanism and resettlement process committee, Compensation Fixation Committee Representatives of affected communities, government entities and businesses 45 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Project Other Interested Correspondence by One at each Feedback Form Social alternatives, Stakeholders – official letter, ESIA milestone Through DoR’s Safeguard scope of the District, phone/email and as needed Social Safeguard Specialist; potential impacts Provincial and Formal meetings Specialist; Communication and mitigation National Communication and Grievance Group meetings/ measures and Stakeholders Officer and Officer with Workshop benefit consultants support from Project Information enhancers consultants Sheets Project Facebook and Land acquisition radio interview Mass/Social Media and resettlement Communication - Meetings planning, if any Facebook, radio, Grievance Project E&S newspaper articles/ mechanism principles ads Grievance mechanism process Coordination activities for development and implementation of management plans 46 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Project Other Interested Face-to-face meetings At each ESIA Meetings and PIU with E & S information - Stakeholders – Trainings/workshops milestone and as workshops Team scope and Internal needed Internal emails Invitations to rationale and Stakeholders public/community Grievance E&S principles meetings mechanism Training on ESA and other sub- management plans Grievance mechanism process Consultations Other Interested Face-to-face meetings At each Meetings and DoR-DCID and coordination Stakeholders – Trainings/workshops milestone and as workshops Social to ensure Trade & needed Written Safeguard Invitation to management of transport sector correspondence Specialist; public/community cumulative Developers, Communication meetings Grievance impacts on District, and Grievance mechanism VECs are well- Provincial and Officer with coordinated and National support from implemented Governments, consultants relevant research 47 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics institutions and NGOs, etc Consultation and Other Interested Face-to-face meetings At each BMP Meetings and DoR-DCID coordination Stakeholders – Trainings/workshops milestone and as workshops with support with various District, needed Written from Invitation to stakeholders for Provincial and correspondence consultants public/community input into National meetings Grievance Biodiversity Governments, mechanism Management relevant research Plan (BMP) institutions and (particularly on NGOs, etc the offsets) to ensure achieving “like-for-like or better� biodiversity gains to balance the losses due to the project Present the final Project Affected Formal meeting Once in each Feedback Form Stakeholder ESIA, Parties Village meetings project siteE&S Through Stakeholder Engagement Environmental Team Engagement Team Lead and Social 48 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Management Focused Group Communication Coordinator and Stakeholder Plans (ESMP), discussion through CLOs Engagement draft One-to-one meetings mass/social Project Facebook Coordinator environmental media (as Separate group Meetings and group and social needed) discussions with discussions commitment Project women, youth and Grievance plan (ESCP) and Information children mechanism related plans for Centre Project Information comments and Sheets such as PID, feedback FAQs, GRM Mass/Social Media Communication - Facebook, radio Present the final Other Interested Formal meeting and Once when final Meetings Community ESIA, Stakeholders workshops ESA and related Feedback Form Relations Environmental Focused Group plans are Manager Project Facebook, and Social discussion available Stakeholder telephone line and Management Engagement One-to-one meetings email address Plan (ESMP), Coordinator Group meetings Grievance draft mechanism CLOs environmental 49 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics and social Project Information commitment Sheets such as PID, plan (ESCP) and FAQs, GRM, related plans for Feedback Form comments and Mass/Social Media feedback Communication - Facebook, radio Project Information Centre Project website Project telephone line Pre- Present the Project Affected Village meetings Once a month Feedback Form DoR-DCID construction Construction Parties, including One-to-one meetings and as required Through Stakeholder Community Contractors vulnerable Engagement Relations Separate group Environmental groups, nearby Coordinator and Manager Objective discussions with and Social communities CLOs Stakeholder Ramp-up vulnerable groups Management Local level Engagement engagement including with women Project Facebook, Plans (C- stakeholders Coordinator activities to Separate group telephone line and ESMPs) such as (municipality, prepare discussions with email address, radio CLOs Traffic traffic police, stakeholders for indigenous groups in interview Management GBV service construction local language as Meetings and Plan, Spoils providers, phase required household visits 50 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Present Disposal transport ( bus, Project Information Grievance Construction Management truck, mini-bus) Sheets such as PID, mechanism Contractors Plan and related operators FAQs, GRM ESMPs and plans for Mass/Social Media related plans, and comments and Communication - final ESCP feedback Facebook, radio Present final Project Information ESCP for Centre feedback Project website Project updates Project telephone line including construction activities, construction management plans, engagement activities and responsibilities Road test mitigation measures 51 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Ongoing consultation related to RPF &IPPF Construction District, Correspondence by Monthly and as Meetings minutes DoR-DCID permits and Provincial and official letter, required Feedback Form Community licenses and National phone/email Relations regular Project Governments Formal One-to-one Manager progress and meetings with support updates Group meetings/ from briefing consultants and contractors Ongoing With relevant Correspondence by Monthly (and as Meetings DoR-DCID consultation on government official letter, needed) Grievance Resettlement land acquisition bodies and phone/email mechanism consultants and resettlement representatives of Face-to-face formal affected families, meetings business and Joint entities identified public/community during Planning meetings with PAPs phase 52 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Consultation Directly and letters to village As required and IPPF meetings IPPF facilitator, with indigenous Indirectly leaders;; disclosure of at locations Grievance as assigned groups Affected Project documentation necessary mechanism DoR-DCID Population in a culturally Community appropriate and Relations accessible manner; Manager community meetings; focus group discussions; outreach activities. IPPF monitoring and assessment activities; IPPF progress reports. Present the C- Other Interested One-to-one meetings One during Pre- Meetings DoR-DCID ESMP and Stakeholders Group meetings Construction and Feedback Form Community related plans for as required Relations Project Information Project Facebook, comments and Manager Sheets such as PID, telephone line and feedback Stakeholder FAQs, GRM, email address, radio Present final Feedback Form interview Engagement ESCP for Coordinator Mass/Social Media Grievance feedback CLOs Communication - mechanism Facebook, radio 53 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Project updates Project Information including Centre construction Project website activities, Project telephone line construction management plans, engagement activities and responsibilities Update on ongoing land acquisition and resettlement activities Construction Regularly update Project Affected Focus group Once a month Feedback Form DoR-DCID on construction Parties, including discussion at Project and as needed Through Stakeholder Community activities, vulnerable site Engagement Relations Objective: including key groups, IPs, Official Coordinator and Manager Provide regular Community milestones, key nearby correspondence by CLOs Construction updates on perception changes in the communities, letter, phone/email Contractors construction Project design, school, collages, 54 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics activities, and monitoring healthpost/hospit Information Centre, surveys – once a Project Facebook and implement results from the al located along providing of year radio interview management ESCP and the road side Project Information Meetings plans and ESMPs Local Sheets such as Project telephone monitor the Health and government Brochures, Factsheets, line, Facebook and effectiveness of safety impacts entities media notices, (in email the plans (EMF, local language where Grievance Handling of Construction- required) Feedback mechanism complaints in a related safety Form prompt and measures) One-to-one meetings effective manner Update on Village meetings resettlement and (particularly with livelihood vulnerable groups, as rehabilitation, required) community FGDs with vulnerable development groups (eg IP groups, initiatives and women) other activities Monitoring and of community community perception interest surveys Start giving Project Facebook and effects to benefit website sharing 55 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Complaint Radio and newspaper handling Grievance mechanism Disclose and Project Affected Village meetings Monthly at the Feedback Form Construction consult on Parties Formal and informal first 6 months of Project Facebook and Contractors Construction meetings construction, radio interview with support Contractor then quarterly from DoR- Project Information Meetings activities, hiring and as required DCID Sheets such as Project telephone preferences, job from there on. Brochures, Factsheets line, Facebook and and business Advanced Project Information email opportunities, notification will Centre Grievance training be given to opportunities etc Facebook, radio and mechanism hiring website Undertake opportunities so community Project Facebook and local community environmental website members have a and safety Radio and newspaper reasonable lead awareness Training and time to prepare program simulations for application. Meetings and District, Official Monthly and as Meetings DoR-DCID discussions with Provincial and correspondence by required Feedback Form Community key government National letter, phone/email Relations departments for Governments One-to-one meetings Manager 56 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics construction Group meetings/ Construction permits and briefing Contractors licences and provide construction progress update Ongoing With relevant Official Monthly and as Meetings DoR-DCID consultation on government correspondence by needed Grievance Community land acquisition bodies and letter, phone/email PAP survey - mechanism Relations and resettlement representatives of Face-to-face meetings Upon Manager affected families, Joint completion of Resettlement business and public/community resettlement consultants entities meetings with PAPs Interaction with Directly and IDPD and IPPF As required and IDPD and IPPF IPPF facilitator, IDPD and IPPF Indirectly meetings. This could at locations meetings as assigned governance Affected serve as the key required Grievance DoR-DCID bodies Population engagement tool with mechanism Community communities. Relations IDPD and IPPF Manager Monitoring and evaluation efforts; 57 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics IDPD and IPPF progress reports. Update on Other Interested Formal and informal Once at the start Feedback Form DoR-DCID construction Stakeholders meeting of construction Project Facebook, Community activities and Project Information then once a year, telephone line and Relations implementation Centre and as required email address, radio Manager of management talk Construction Project Information plans Contractors Sheets such as Grievance Update on Brochures, Factsheets, mechanism resettlement and media notices, livelihood Feedback Form rehabilitation, One-to-one meetings benefit sharing, One radio talk community development Group meetings initiatives, etc Project Facebook Complaint page, telephone line handling and website Coordination of Grievance mechanism activities especially the roll-out of 58 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics management plans Health and safety impacts (EMF, Construction- related safety measures) Employment opportunities Implementation Workers and As per SEA/SH As per SEA/SH Continuous reporting DoR-DCID of SEA/SH adjoining Action Plan Action Plan on SEA/SH scenario Community Action Plan communities of Project Relations Manager Periodic Community Consultation Biannual during Feedback from DoR-DCID consultation by members, construction consultations Community DCID/Service contractors, Relations Provider on PMUs, grievance Manager SEA/SH risk and handling focals impact with community members, 59 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics contractors, PMUs, grievance handling focal Operation Day-to-day Project Affected Focus Group Once at the Feedback Form DoR-DCID engagement with Parties, including Discussions beginning of the Meetings Community stakeholders to vulnerable (particularly with operation then Relations Project telephone maintain good groups vulnerable groups bi-annually Manager with Objective: line, Facebook and relationships and such as IPs and support from email Maintain provide update women), Village community Community Grievance constructive on the Project meetings relations staff attitude surveys mechanism relationships progress Project telephone line – every 3 years with stakeholders Manage Facebook page and maintain community awareness of Project website issues and environmental Project Information monitor and safety Sheets such as community practices in the Brochures, Factsheets, attitudes local media notices Complaint communities Grievance mechanism handling 60 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics Engagement will Environmental Project Affected Brochures, pamphlets, Once at the Feedback Form DoR-DCID focus on day-to- and safety Parties, including and regular beginning of Community Meetings day operation of awareness vulnerable environmental and operation then Relations Project telephone the Project program groups safety, emergency bi-annually or Manager with line, Facebook and Emergency response talks to PAPs annually support from email preparedness and and other relevant H&E experts Grievance response stakeholders mechanism Emergency drills Day-to-day Project Affected One-to-one meetings Once at the Feedback Form DoR-DCID engagement with Parties, including Group meetings beginning of Meetings Community stakeholders to vulnerable operation and bi- Relations FGDs with vulnerable Project telephone maintain good groups annual and as Manager with groups line, Facebook and relationships and District, needed support from Project telephone line email provide update Provincial and Community Facebook page Grievance on the Project National relations staff mechanism progress. government Project website departments Project Information Other Interested Sheets such as Stakeholders Brochures, Factsheets, media notices Site visits for government officials, 61 Project Stage Primary Target Method(s) of Frequency and Stakeholder Responsibilities and Engagement Stakeholders Engagement Location Feedback Engagement Activities and Opportunity Objective Topics PAP representatives, media Interaction in Directly and IPPF meetings. This As required and IPPF meetings IPPF facilitator, line with IPs Indirectly could serve as the key at locations Grievance as assigned Affected engagement tool. identified mechanism DoR-DCID Population, IPPF monitoring and Community evaluation activities; Relations IPPF reports Manager 62 4.2Strategies for Consultation Table 8 outlines various consultation methods to ensure inclusive and effective engagement and enable participation of marginalised groups. During the current phase (Planning Phase) the relevant E & S team member will make visits to the affected communities in the Directly and Indirectly Affected Population. The E & S team members located in field offices will undertake consultation activities with the members of the communities that are most affected by the Project proposed activities. Supplemental to these, an intensive round of project awareness-raising consultations will also be conducted. Table 6: Consultation Methods Consultation Methods Targeted Stakeholders Community meeting with Every community in the Directly and Indirectly Affected proceedings appropriate to the Population. culture and norms of the Indigenous Peoples in each Ward* Focus group discussion (FGD) Women groups, youth groups, and minority religious groups in the Directly and Indirectly Affected Population. The focus group discussions will explore the gaps. Household visit Dalit, households in ‘extreme poverty’, single female headed households, people with disability, elderly who have mobility issue, minority religious groups in the Directly and Indirectly Affected Population. As many as possible. School visit/ group briefing School children in the Directly and Indirectly Affected Population Official correspondence by letter, Government offices – all levels, elected officials, PAM, DCC, phone/email FNCCI, NCC, schools and health clinics, interest groups, NGOs, Face-to-face meeting/ workshop Trade unions/transport committees Radio Regional stakeholders and other interested parties who can call in to ask questions and raise issues/ concerns while MoPIT-DoR representatives attend the radio interviews (It is proposed that this occur twice during Planning Phase) Project Facebook page All stakeholders can visit to get Project updates and ask questions, and raise issues/ concerns 63 Project email address All stakeholders can email to request information, and raise issues/concerns Satisfaction survey A satisfaction survey examining community experiences and feedback will be carried out before/during construction, and at the completion of project. 4.3 Strategies for Information Disclosure The Project will make disclosure materials available to stakeholders via the communication channels outlined in Table 9. Other effective communication networks in the local communities identified throughout the Project lifecycle will be utilised whenever possible. E&S Specialists will move through communities and social venues including community sentences and offices of RM/M, for the purposes of providing information to, and solicit information and input from, community members and other project stakeholders, through engaging in two-way discussions with the project stakeholders. The information that is provided directly to community members through visits of the E&S specialists will also be displayed in well- publicised, visible and publicly accessible locations in a local language, to ensure that knowledge of/ and access to project information is just limited only to those who E&S specialists meet and speak with. Example of publicly accessible locations includes public offices such as ward offices, schools and health clinics, town halls, and community centres. They will ensure that the Project disclosure and consultation occur on neutral grounds to help remove obstacles to participate, especially for women and vulnerable groups. The Project will also explore films and videos of construction of different components of SRCTIP regional connectivity and institutional strengthening to screen for the PAPs and other interested stakeholders. Videos of relevant progressive rehabilitation programs, resettlement and livelihood restoration programs and community health and safety training programs will also be sourced whenever possible for community screen time. Table 7: SRCTIP-Regional connectivity and intuitional strengthening -Information Disclosure Channels Targeted Stakeholders Information Disclosure Channels Project Affected Persons, • Project Information Centre including vulnerable • E & S team groups, and Project • Ward offices Affected Municipalities • Municipality Office 64 • Local schools • Local clinics • Local tea houses/lodges District Level • District Offices of various agencies Stakeholders – including • DCC Regional Stakeholders, • District/divisional chapters of Road component District Government, Elected Officials, Local • FNCCI unit in district Businesses, Local Interest • District schools and health clinics Groups, Local Education and Health Institutions • Interest groups and local NGOs’ networks Provincial Level • Provincial Government Offices Stakeholders – including • Provincial Transport Committees Provincial Government, • Provincial ministry for roads and physical infrastructures Elected Officials and Politicians, Businesses, • Provincial NGOs and interest groups’ network Interest Groups, • Project Facebook page Education and Health Institutions, Local NGOs, and Local Media National Level • Ministry Offices Stakeholders – including • NGOs’ networks Centre Government and • Offices of National Transport Committees National and International NGOs • Project Facebook page Project website • All stakeholders can access Project information materials Disclosure events (time and place) will be communicated to all stakeholders via the following means and methods: • E & S team in local areas • Local teachers and school boards 65 • Ward officers and notice boards • Clinic nurses and notice boards • A local radio talk/ interview suggesting where and when information is available • Facebook ads suggesting where and when information is available • Local NGO network • Notices to local chapters of trade unions/transport committees • District level Journalists Association • Advertisement on provincial newspapers and/or TV suggesting where information is available. Communication Materials Key disclosure and consultation materials include: • Project Information Document (PID): This document consists of a non-technical summary of the Project, development timeline and milestones, Project updates, consultation program and opportunities for the stakeholders to participate in development of the Project, timeline and venues for engagement activities, contact details for questions and queries. The PID will be updated at each Project milestone to reflect the Project development and key activities at each stage. • Project Fact sheet: A one-pager in Nepali and/or local languages explaining the Project information in simple, plain language accompanied with maps and pictures. • SRCTIP-Regional Connectivity and Institutional Strengthening Component Frequently Asked Questions (FAQs) which comprises of Project key risks and issues, and Project’s plan to address them, as well as answers to key questions raised by the stakeholders during the previous consultation. The FAQs will be revised and updated regularly to reflect Project development and key issues that have come to light. • Grievance Redress Mechanism (GRM): Details on how to access the grievance mechanism will be provided. This will include information on how the grievance management process will work, including the timeframes for responses. These documents will be provided in Nepali and/or local language as required. Refer to Appendix C for the Draft PID and FAQs for the Project. Refer to Appendix A for more details on the series of communication materials planned for the Planning Phase. 66 Project Information Centre A Project Information Centre has been established in the project area as a project office Regarding the Project Information Centre, the information desk will be established at project site and at centre office. The project In-Charge (PIC) will be responsible for overall project related information. The PIC will welcome visitors from the local communities and the district to obtain Project information, ask questions, raise issues or log grievances. The PIC also maintained by the field level E & S team members and administrative team.The PCU under DCID will be responsible for overall management and execution of the project activities. Separate project information centre will be established for KDP road too through PCU under DCID. Project Website and Telephone line A Project website will be established at Pre-Construction phase to provide information about the Project and disclose all Project related information to the wider public. The Project website will be regularly updated with new Project updates such as job opportunities for local workforce, compensation and resettlement process. The Project website will also allow the public to submit issues or grievances related to the Project development. The Project telephone line and email will also be made available from the Pre-construction to enable the public to ask questions, raise issues and submit grievances. Social Media Facebook is the most popular social media app in Nepal hence the SRCTIP-Regional Connectivity and Institutional Strengthening components Facebook page will be established during the pre- construction phase to communicate with the local population of different age and background and other Project Interested Parties via social media campaigns throughout the Project’s lifecycle. Facebook ads that target youth will be generated as much as possible to disseminate information to this high social media user group. 4.4 Strategies for Vulnerable Groups Vulnerable groups consist of people who may not be able to access project information and articulate their concerns and priorities about potential Project impacts owing to certain barriers that disadvantage them. The barriers could be socio-political, for example in Nepalese patriarchal society, women are expected to not speak out in public. Other factors could be related to caste, 67 ethnicity, language abilities, religion, or poverty as people influenced by these factors are not expected to or do not feel that they can have a ‘voice’ in public. Taking these barriers into account, a number of measures will be used to remove obstacles to participation for vulnerable groups. • Focus groups for women, led by a female facilitator, to introduce the project and discuss any issues and concerns that the women may have regarding the Project development. FGDs will be undertaken for social baseline and further FGDs will be planned to fill the gaps in the Directly and Indirectly Affected Population. E & S field team will pay extra effort on recruiting women to visit Project Information Centre and attend women group discussions. • Similarly focus groups for the youth will be led by a youth facilitator in each Community in the Directly and Indirectly Affected Population. SRCTIP-Regional Connectivity and Institutional Strengthening Facebook page and Facebook ads are designed to target the youth and encourage them to participate in the Project development. • Individual household visits to as many Dalit, households in ‘deep poverty’, single female headed households, people with disability, the elderly who have mobility issues, and households of minority religious groups in the Directly and Indirectly Affected Population as possible at each Project milestone to ensure they are provided with the Project information and have opportunities to raise their questions and concerns freely without intimidation, discomfort or ridicule. • School visits to disseminate Project information and consult with school children and teachers about potential impacts and benefits. Information disclosure through school teachers and students is also an effective way to reach the broader community, especially women, as teachers are important influencers in the community and children often bring information collected from school to share with their families. • Most IPs in the Project affected areas speaks Nepali but some individuals may experience language issues especially around new concepts and processes. To overcome this, E & S field team will hold small group meetings in local IPs language to explain printed disclosure materials for people who are not literate or problem in reading/understanding Nepali. They will also assist IPs in how to provide comments, feedback and raise grievances. 68 • While reaching out to different groups particularly vulnerable groups such as women, elderly and disabled, the Project team will make sure time and location of consultation are appropriate to their needs. Throughout the ESIA consultation (in both NNM and KDP road), the project team will continue to identify representatives of these groups locally and at the district level to facilitate two-way communication on the Project development. 4.5 Review of Comments and Report Back Feedback from stakeholders will be captured by the deployed E & S team. They will also maintain a stakeholder engagement/feedback and grievance register that will be forwarded to the E & S Project team in Kathmandu. Urgent issues and grievances that need immediate attention will be communicated to the Social Specialist to take it up the chain of command as soon as practically possible. For other disclosure channels, a Comment Box will be provided in each disclosure location together with copies of a Feedback Form for stakeholders to provide input. Stakeholders can also make comments and suggestions via the Project Facebook page, Project email, and information telephone line. Stakeholder feedback will be collated and Social Team will analyse engagement data to identify stakeholder key issues, trends, suggestions and aspirations. During the Planning and Pre- Construction phases, a stakeholder engagement report will be produced at each consultation milestone and include: • Number of stakeholders engaged (total and by stakeholder group) • Methods of engagement • Key issues and trends • Grievances and details of how they have been resolved. During the Construction phase, the report will be produced monthly. The report will be submitted to DoR-DCID Project Director and relevant managers in order to help them address the issues that have come up in different management plans, such as the traffic management plan, health and safety plan, or Construction Contractor’s various plans. Mitigation measures will be addressed systematically through the relevant management plans. The FAQs will be revised and updated regularly to reflect Project changes and key issues that have come to light as a result of information disclosure and consultation activities. 69 A Stakeholder Issues and Response Report (“You Ask, We Answer�) will be provided to the stakeholders at Draft ESA Consultation Phase, which provides a summary of stakeholder engagement activities undertaken to date, a summary of the feedback received and a brief explanation of how the feedback was taken into account or the reasons why it was not. 70 Chapter V– STAKEHOLDER ENGAGEMENT MANAGEMENT SYSTEM Implementation of this SEP will be supported by a Stakeholder Engagement Management System to track stakeholder engagement activities. A template for the Stakeholder Engagement Management System has been provided under Appendix D. The system is a tool that can be used to track stakeholder activities and grievances and report on them. The system will help track the following information: • The stakeholder – i.e. an organisation or individual; • A contact person’s name and position or title; • Contact details (address, telephone, email, website); • Stakeholder group(s); • Stakeholder analysis results including potential impacts by the Project, level of stakeholder importance, influence, key interests etc; • Details of engagement activities – i.e. date, location, attendees and key issues raised – and responses/actions agreed; and • Grievances and how the Project has responded to them including responses, corrective actions, responsibilities, final decision, communication on proposed resolution and agreement, due dates, closed dates, etc. The outputs from the stakeholder mapping process (Section 4) will be captured in the stakeholder database as well as the outputs from the engagement activities described above. This will help ensure that issues and concerns are captured and can be fed into decision-making process and that commitments tracked over time ensuring that they are met. Appendix D provides a template to be utilised to track engagement activities. 71 Chapter VI-GRIEVANCE REDRESS MECHANISM This section details the grievance redress mechanism (GRM) that will be used to identify, track, and manage grievances raised by project stakeholders following the accountability and response framework. The GRM will allow the project affected persons (PAPs) to appeal any disagreeable decisions, practices and activities related to compensation for land and assets, and technical and general project – related disputes as specified in DoR ESMF and WB ESF. The PAPs will be made fully aware of their rights and the procedures for grievances registration verbally or in writing arising during survey and time of compensation. 6.1 Objectives The main objective of the grievance mechanism is: • To address grievances promptly and effectively, in a transparent manner resulting in outcomes that are seen as fair, effective and lasting; • To provide a grievance management process that is culturally appropriate and readily accessible to all Project affected parties; • To build trust as integral component of the Project community relations activities; and • To enable a systematic identification of emerging issues facilitating correcting actions and pre-emptive engagement. Scope of the GRM The GRM covers all project-induced grievances, including those related to land acquisition, compensation, relocation and rehabilitation of public utilities, impact on private and public structures, impact on forest and natural resources, issues of landslide, drainage management, road safety and traffic management. PAPs will have access to both locally and centrally established grievances redress committee (GRC). Grievances can be submitted through various channels including walk-ins, complaint boxes, email, or by directly calling the DoR-DCID office. Complaints can be submitted verbally or in writing at the field-based project office, Municipality/District Coordination Committee (DCC), or Community offices. Information boards at construction sites will guide stakeholders on where and how to submit complaints. These grievances can be recorded at the project level and addressed at the PCU level within the DCID office or one can reach them at 01 5903753 or via email at dorfcb@dor.gov.np. Grievance recording register will be established at Proponent office, Contractor’s Office and Consultant's RE office as well. Project affected people as well as local people can lodge their complaints at these Offices related to assets acquisition and other social and environmental concerns due to construction related activities. 72 Special project grievance mechanisms such as on-site provision of complain hearings allows project affected persons to get fair treatment on time. The GRC will be established at project level covering affected Rural Municipality/Municipality to handle initial grievances of the project- affected people. The PAPs will have unhindered access to the grievance redress office to forward and file their complaints. The provision of Social Mobilizer in the project implementation is good practices in this regard. Social Mobilizer can be mobilized in order to help PAPs to file the complaints to the concerned agency. PAPs will be exempted from all administrative fees incurred, pursuant to the grievance redressed procedures except for cases filed in court Grievance Redress Process All grievances shall be managed in accordance with the project’s Grievance Procedure (Figure-5). All grievances must be handled in a discreet and objective manner. The Community Liaison Officers of E & S field team must take into consideration the sensitive nature of the needs and concerns of the affected communities and acknowledge grievances made by the Project-Affected Parties within 14 days of receiving the grievances. A robust and transparent process is available for addressing complaint as part of the complaint SRCTIP- Regional Connectivity Grievance Procedure 1. Receive the grievances through phone, email and website; register and acknowledge the grievances 2. Screen and Assess Yes 3. Act to resolve locally No Reject complaint or refer to 4. Develop the resolution Appeal (Level 2, 3, & 4) appropriate channel with complaint Communicate decision 5. Implem 6. Monitor, 7. Feedback ent the document, and & learn solution close resolution system. This system involves a sequential process with two levels of resolution. If a complaint cannot be resolved at the lower level, it is escalating to the next level. However, 73 SRCTIP-Regional Connectivity allows complainants to directly lodge complaints at Level 2 if they prefer. The Safeguard and Monitoring & Evaluation Unit under the Project Management and Supervision Consultant (SC) will establish the GRM within 1 month from start of the project and before construction work begin. Local households and stakeholders will be informed about setting up of the Grievance mechanism by the SC before start of any construction as part of the community mobilization process. iinformation boards will be placed at construction sites with specific information related to the construction works, providing a description of the project and grievance mechanism in the local language, and detailing where and to whom stakeholders can deliver their complaints, either verbally or in writing. When obtaining the information from the complainant, in verbal or written form, either directly or from the Municipality/District Coordination Committee (DCC) and Community offices, CSC office will facilitate a Grievance Redress Committee (GRC) to record all grievances and actions taken in a Grievance log. Minimal information recorded in this form will include (i) basic data about the affected person (name, address, contact number); (ii) category of grievance filed (legal, social, environmental, technical/ engineering, financial, etc.); (iii) detailed description of grievance; and (iv) type of action taken. The GRC will be filled out by the person receiving a grievance and signed by the affected party and the receiver of the complaint. The affected party will receive a copy signed by both. Any anonymous grievances including SEA/SH will also be recorded and addressed. (Details on handling SEA/SH grievances are included in a separate section under the SEA/SH grievance heading.) DCID-DOR will manage grievances related to works on the road construction activities. The construction contractor will determine if the construction work is the cause of the complaint. The CSC will inform and update the complainant about the progress of grievance resolution within 24 hours for urgent issues and within 7 days for non-urgent issues. If the complaint is verified and found to be valid and caused by the construction work, a decision will be made in collaboration with the Safeguard Unit, CSC, and Contractor. The Contractor will take the necessary corrective actions and attempt to address the complaint immediately with the complainant. If a resolution at the field level is not possible or if the complainant prefers, the grievance can be formally escalated to the Grievance Redress Committee (GRC). The GRC will be formed to review complaints that cannot be resolved immediately. The committee will be chaired by the Project Director of the proponent, with the Unit Leader from the Safeguard and M&E Unit (CSC) and members of local stakeholders involved, including Municipality representative, community members, NGOs, etc. A complainant has the right to appear in person, to be accompanied by a family member, and/or to request to be represented by senior community member. In the event that the contractor, proponent, CSC does not address a grievance the affected 74 person has the right to seek legal recourse through the appropriate courts under the formal legal court system. Depending on the complaints and the mitigation measures decided and implemented, if necessary, the ESMP will be updated in order to avoid similar problems in the future. The SC Safeguard unit will provide monthly reports of any complaint registered, and how it has been dealt with to the local authorities and the World Bank via DoR-DCID. The SC Safeguard unit will regularly provide information to dissemination to the local stakeholders and communities of any grievances received and how they have been resolved, through the community mobilization process or through the Communication Strategy Plan implementation. Furthermore, the DoR-DCID will provide the World Bank with updates on Stakeholder Engagement Activities every six months, as outlined in the SEP. Lastly, the PIU will notify the Bank within 24 hours of learning about any incident or accident, including SEA/SH and Child Sexual Exploitation, Abuse, and Harassment (CSEAH) cases. Proposed mechanism for grievance resolution: Stage 1: Complaints of PAPs on any aspect of compensation, relocation, or unaddressed losses will be settled initially, either verbally or in writing in field-based project office. It is crucial that all grievances are acknowledged within 14 days of receipt. The concerned personnel to settle the issues at local level can discuss the complaint in an informal meeting with the PAP which will be recorded as part of the grievance management. The community consultation, involvement of social and resettlement specialist and environmental specialist will be helpful in this regard. It will be the responsibility of the GRC and Project In-charge to resolve the issue within 15 days from the date of the complaint received. Stage 2: If no understanding or amicable solution reaches or no response from the project office, the PAP can appeal to the CDC and project proponent/DOR. While lodging the complaint, the PAP must produce documents to support his/her claim. The CDC will provide the decision within 15 days of registering the appeal. If the PAP is not satisfied with the decision of CDC and project proponent or in absence of any response of its representatives, within 35 days of the complaint, the PAP, in his/her last resort, may submit its case to the court. PAPs (GRC) Social Safeguard/ Public Relation and Resettlement Specialist, Environment Safeguard Grievance Specialist, RE from SC, First Stage Grievances Redressed representative from proponent site office, Contractor, CBOs and Local Representatives 75 Not Redressed CDC; Proponent DOR; Second Stage Grievances DCID- Grievance Redressed Figure 0.1: Grievance Redress Mechanism Structure in the Project CycleCDC= Compensation Determination Committee, PAPs= Project Affected Persons, GRC= Grievance Redress Committee, SC= Project Management and Supervision Consultant, DOR= Department of Roads, *Aggrieved person may also access the country's legal system at any stage (of the three stages) of the grievance redress mechanism. All grievances and how they have been managed will be recorded in the Grievance Management System including complaint details, a summary of the grievance, the resolution or agreement on proposed actions (between the Project and the complainant), and monitoring actions taken in response to the grievance. 6.3 Workers Related Grievance A separate worker grievance will be established in accordance with ESS 2 and the labour laws of Nepal, as outlined in the Labour Management Plan (LMP). This mechanism will address and respond to all grievances related to project workers, including issues such as accommodation (health and sanitation), availability of safety equipment, equal wages to male and female for similar nature of works, delays in payment, hiring of laborers without contract document including workplace harassment. 6.4 SEA/SH Related Grievances including CSEAH The SEA/SH Grievance Redress Mechanism (GRM) is distinct from the regular GRM due to the need for sensitivity and a survivor-centric approach in handling allegations of sexual exploitation and abuse/sexual harassment (SEA/SH). This approach aims to prevent re-victimization and is guided by an accountability and response framework that outlines the procedures for investigating SEA/SH allegations and the disciplinary actions for violations of the codes of conduct by workers. Given the 'Substantial' assessed risk of SEA/SH, two separate local service providers will be hired for the NNM road and KDP section to manage SEA/SH cases. To protect the survivor's confidentiality, the information collected by the grievance mechanism will be minimal. The GRM operator will report only essential information to the Project Implementation Unit (PIU), which will then inform the Bank task team. This information includes: (i) the nature of the case; (ii) whether the case is project-related; (iii) the age and sex of the survivor (if available); and (iv) 76 whether the survivor was referred to services. A detailed GRM note has been prepared to manage SEA/SH cases. Additionally, the project ensures that the GRM will be child-friendly, considering the presence of many schools in the project area. This will be achieved by following child-specific principles alongside the survivor-centric approach. Complainants will have multiple channels to report SEA/SH cases, including through the project GRM, the hired local GBV service provider, and, in the case of children, the child helpline. Detailed steps on addressing GBV/SEA/SH, including cases related to children, are mentioned in the SEA/SH GRM guidelines (Annex F...) 77 Chapter VII- MONITORING AND REPORTING To ensure that the desired outcomes are being achieved, the SEP will be revised and updated by as needed throughout the project lifecycle. All the stakeholder consultations done will be recorded and shared with Bank’s team every six months as part of stakeholder engagement activities report. PIU will be responsible for recording such consultations at Project Level. 7.1 Monitoring of Stakeholder Engagement Activities There are two methods through which stakeholder engagement process will be monitored: 1. Review of engagement activities in the field: • During engagement with stakeholders, the E & S team will assess meetings using a feedback evaluation form or by asking questions of participants. • At the end of each stakeholder engagement phase, the team will debrief with the Project team to assess whether the required outcomes of the stakeholder engagement process are being achieved, and to provide the opportunity to amend the process where necessary. 2. Systematic, formal evaluation, which will occur on an annual basis or on a special circumstance when the Project has potential to face a high social risk. 7.2 Evaluation of Stakeholder Engagement Activities Performance will be reviewed on an ongoing basis to determine the effectiveness of the SEP, including the methods being used and the accuracy of the mapping results. A formal evaluation will be done annually, during which the performance indicators set out in Table 1will be used to determine the extent to which the objectives of the SEP have been met. For the indicators related to participation and grievances filing, all data will be disaggregated according to gender and ethnicity. Information from the Stakeholder Engagement Management System and formal/informal feedback from stakeholders will be used to assess the performance indicators. The evaluation results will be used to update the SEP and will be reported internally as well as to key external stakeholders, as requested. The annual review will be done internally, and by a third-party if required. The annual review will start after the agreement on the ESCP. The Project team will undertake the first quick evaluation in six months after the start date to check if the different systems employed for the SEP are working. 78 The annual review will also provide a timely opportunity to review the stakeholder mapping results to ensure that the mapping results are still accurate. Table 8: Performance Indicators Objectives Performance Indicators Stakeholders are provided • Number of materials disseminated information about the • Comments received on disclosure materials, positive or negative Project in a timely manner • Locations of information disclosure and who received the information Stakeholders have an • Number and type of engagement opportunities provided opportunity to share their • Topics of engagement activities views and concerns about the Project’s development • Attendance rates • Numbers of grievances related to lack of opportunity to participate in Project development Informed participation by • Number and type of engagement opportunities provided to Vulnerable Vulnerable Groups Groups • Attendance rates • Representation of all groups including IPs, women • Number and type of issues raised are satisfactorily resolved. Positive working • Number and type of grievances lodged by stakeholders relationships are built and • Number of satisfactorily closed out grievances maintained over time • Percentage of stakeholders taking part in engagement efforts • Community attitudes and perceptions Engagement continues to be • Adherence to the schedule of stakeholder engagement activities transparent, inclusive and • Representation of Vulnerable Groups in engagement activities appropriate throughout the Project lifecycle • Number and type of grievances lodged by community members • Number of satisfactorily closed out grievances 79 7.3 Reporting Closing the loop in community engagement is vital in building trust and respect with stakeholders. Letting affected people and interested parties know what has happened with the feedback provided during consultation, the importance of their contribution to the project, and what the next step will be, is not only a good practice, but also a common courtesy. Reporting back also has other benefits such as: double checking information, testing the stakeholder’s reaction to the proposed mitigation measures, and obtaining further feedback to refine the measures before implementation, getting buy-in from key stakeholders for implementation plans. Reporting back to the stakeholders will be done through: • Frequently updated FAQs to address new concerns that have come to light through stakeholder feedback during planning, pre-construction, construction and operations. The updated FAQs is one of the key disclosure materials for the Project throughout the Project lifecycle. • Issues and Response Reports (“You Ask We Answer�) to be disclosed with the Draft ESA. The report will provide summary stakeholder engagement activities undertaken to date, including a description of the stakeholders consulted, a summary of the feedback received and a brief explanation of how the feedback was taken into account or the reasons why it was not. • Updated Issues and Response Report to be disclosed with the Final ESA incorporating any feedback received during the Draft ESA consultation phase and how the feedback has been considered in the Project designs and decisions. • Construction Issues and Response Report to be disclosed which incorporate any new issues that have come to light and concerns and queries raised by the Project stakeholders, especially the Project-Affected Parties during construction, and how the feedback has been considered in the Construction designs and decisions. 80 Chapter VIII- ROLES, RESPONSIBILITIES AND RESOURCES 8.1 Planning Phase The organisation chart that depicts the roles and responsibilities for implementation of the SEP at the Planning Phase is provided in figure 6. SRCTIP Project Director Stakeholder Engagement Coordinator SRCTIP Communication Officer/Grievance Manager ESIA Communication and Stakeholder Engagement Lead Community Liaison Officer Figure 2: Organizational Structure during the Planning Phase MoPIT-DoR has the overall responsibility for oversight of development and execution of the SEP. The roles and responsibilities of the planning phase stakeholder engagement team are summarised in Table 11. Table 9: Roles and Responsibilities of the Planning Phase Stakeholder Engagement Team Planning Phase Responsibilities Team Member SRCTIP Project • Has the overall responsibility for oversight of development and Director (DOR) execution of the SEP • Responsible for approving the SEP, including the annual budget required for implementation. MoPIT-DoR • Manage interactions with key national-level stakeholders in Communication Kathmandu such as media and critical NGOs, and policy-makers, etc. Officer/ Grievance • Provide resolutions of all grievances related to the Project according to Manager the Grievance Mechanism 81 ESA Communication • Lead in the implementation and monitoring of the SEP and Stakeholder • Interface between MoPIT-DoR and the Project stakeholders Engagement Lead • Train staff to undertake the stakeholder engagement activities outlined in the SEP • Coordinate the resolution of grievances with Communication Officer/Grievance Manager • Monitoring and reporting on the SEP, including updates, as required, to the stakeholder mapping results • Complete ESA disclosure • Adjust the SEP to accommodate any changes. Stakeholder • Assisting the ESA Communication and Stakeholder Engagement Lead Engagement in implementing the SEP Coordinator • Undertaking two rounds of visits to the affected communities a month the Directly and Indirectly Affected Population • Maintaining the Project Information Centre • Being the point of contact for any grievances for the PAPs • Coordinate the CLOs activities • Help ESA experts to communicate the findings from the impact assessment process and their recommendations for reducing or mitigating impact; • Help organize community level meetings for MoPIT-DoR-WB, and Public Hearing etc; and • Register stakeholder engagement activities and results, as well as grievances in the Stakeholder Engagement Management System. Community Liaison • Coordinate with ward chairperson Officer (CLO) • Implement Project Information Mobile Libraries in their communities • Hold small group meetings in local IPs language to explain printed disclosure materials for people who are not literate or problemin reading/understanding Nepali • Receive stakeholder feedback and grievances, and each will maintain a log of meetings held by them • Communicate urgent issues and grievances to the team coordinator in a timely manner. 82 GESU • The Geo-Environmental and Social Unit (GESU) within DOR is the key monitoring agency for the all aspects relating to resolving environmental and social risks and impacts 8.2 Future Phases At the beginning of pre-construction, the Project will appoint a Community Relations (CR) Manager who will take over the responsibility and oversight of the implementation of the SEP fromMoPIT-DOR Communication Officers and the Communication and Stakeholder Engagement Lead consultant (Figure 8.2). This organisational structure will be reviewed periodically to ensure effectiveness of SEP implementation. SRCTIP Project Director Community Relations Manager Construction Contractor Stakeholder Engagement Coordinator Contractor Community Relation Team Community Liaison Officer Figure 3: Organisational Structure for Future Phases The roles and responsibilities of the stakeholder consultation team during the future phases of the project are summarised in Table 12. Table 10:Roles and Responsibilities of the Future Phase Stakeholder Engagement Team Future Phases Responsibilities Stakeholder Engagement Team Member SRCTIP Project Responsible for approving the SEP, including the annual budget required Director (DOR) for implementation. Community Relations • Responsible for the overall implementation of the SEP and to ensure Manager that grievances are resolved in a timely manner • Coordinate the engagement activities between the SEP and various frameworks/plans such as IPPF and RPF, including adjusting the SEP to accommodate any changes. • Accommodate the grievance mechanism likely to be included in the Indigenous People’s Planning Framework. 83 Stakeholder • Support the CR Manager in the implementation of the SEP Engagement • Coordinating the CLOs activities on the ground, including regular Coordinator training and briefings • Hold weekly meetings with CLOs (one week at the Dam site and next week at the Power-house/access road side) to examine the stakeholder engagement/feedback and grievance register records undertaken by the CLOs • Provide a weekly summary of feedback and grievances to the Communications and Stakeholder Engagement Lead and Social Team Lead CLOs • Implement Project Information Mobile Libraries in the PAP area • Receive training once a month on general Project information, engagement skills and techniques, various specialist topics centred on Project key risks and how the Project team plans to manage them • Hold small group meetings in local IPs language to explain printed disclosure materials for people who are not literate or problem in reading/understanding Nepali • Receive stakeholder feedback and grievances, and each will maintain a log of meetings held by them • Communicate urgent issues and grievances to the team coordinator in a timely manner 8.3 The Roles and Responsibility of Key different Stakeholders The Roles and Responsibility of key different Stakeholders are shown in the table 13 below. Table 11: The Roles and Responsibility of Key different Stakeholders Key Agencies Responsibilities DoR-DCID- • Planning Budgeting and Implementation of the SEP throughout project lifecycle Project-GESU • Guiding stakeholder engagement activities for the success of project; • Management of grievances and its resolution as mention in ESIA • Coordination and monitored to the consultants and contractors on SEP activities; • Documentation of the environmental and social performance SEP implementation • Monitoring and Evaluation of the feedback of SEP Construction • Facilitate the SEP activities for the implementation Supervision • Supervision and monitoring of Contractor's activities during construction phase.; Consultation • Coordination and Management of engagement meetings of stakeholders during the CSC construction phase • Facilitate to lodge overall project level grievances. Contractors • Implementation of given activities as per stakeholder engagement plan • inform and share the project any issues related to their engagement with stakeholders; • Updates the activities of SEP in every monthly Meeting 8.4 Estimated budget Given that the SEP is a living document, costs for implementing the SEP will be incorporated once determined. Detail break down of consultations is given below. Table 14: The detail of tentative cost to organize the event with different Stakeholders 84 SN Particular event Number of Cost of per Total Remarks event event (Nrs.) 1 Consultation during 30 8000 240000 Project Implementation 2 Consultation at Central 1 70000 70000 level Total 31 310000 85 Appendix A: Planned Stakeholder Engagement Activities Consultation and Information Disclosure during Planning Phase Given the high profile and history of trade & transport sector development in Nepal, stakeholder engagement needs to start early, during the planning process to obtain input and discuss potential concerns from Project stakeholders, to support a comprehensive impact assessment and identification of potential mitigation measures. Early engagement will lead to a greater likelihood of Project acceptance within the community. Engagement will need to continue throughout the Project lifecycle. Consultations during the project design stage is likely to be the most intense period of planned public participation for the Project to establish a strong foundation for a long-lasting and trusting relationship between MoPIT-DoR and stakeholders, in particularly the PAPs and surrounding communities, and to identify key issues and have an effect on the project decisions to which they relate. The consultations aim to achieve the following goals: • Disclose relevant Project information to help affected communities and other stakeholders understand the risks, impacts, and opportunities for the Project in a timely, understandable, accessible and appropriate manner and format; • Provide the affected communities and stakeholders with opportunities to express their views on Project risks, impacts, and mitigation measures; • To solicit stakeholders’ ideas, opinions, and recommendations on various alternatives; and • To assess the level of stakeholder interest and support for the Project and to enable stakeholders’ views to be taken into account in project design and environmental and social mitigation measures as well as development benefits and opportunities. 86 Scoping Consultation Scoping consultation for the ESIA and ESA has been completed. The aim of the scoping consultation is to scope stakeholder issues. It is an important step to help identify more accurately the full range of potential impacts of the Project. The results of the completed scoping consultation will be incorporated into the Draft Scoping Report, which will help form the Terms of Reference (ToR) for the ESA. Appendix B provides information on the scoping consultation that has been undertaken. During consultation with PAPs, the Project team PAPs, bothmen and women will participate in the scoping consultation. To ensure the objective of the SEP is met and basic principles of good stakeholder engagement are followed, the gender imbalance will be addressed and managed in the ESA consultation and throughout all Project phases. See the following sections for measures to increase women participation in the Project consultation and disclosure. Incorporating Stakeholder Feedback and Reporting Back Stakeholder questions, issues, suggestions and feedback during the Scoping consultation will help the Project team scope the key risks and issues for the Project which in turn will inform the ToR for the ESA. The key stakeholder issues also will inform the content of the ESA consultation materials such as the Project Information Document (PID), the Frequently Asked Questions (FAQs) in Appendix C. These materials will be disclosed widely following the disclosure channels identified in Section 4.1.1 as a way for Project to report back to stakeholders how the Project has incorporated their feedback into Project design and decision-making. Consultation on Terms of Reference for ESIA The ESIAToR for the KDP road has been be submitted to MoPIT-DoR and the World Bank for review. A series of expert panel workshops will be held to present the findings of the scoping process to the key stakeholders who directly or indirectly influence the Project development and seek their input. At the district level, a meeting will be held with key stakeholders such as: the District Coordination Committee Office, the District Administration Office, the District Road and Transport Office, Other relevant District Offices, and local NGOs working in the area. Similarly, at the provincial level, meetings will be conducted with key stakeholders such as: • Kathmandu: Consultation meeting with the Members of Parliament from the Sub-Project District, MoPIT-DoR, Members of Parliament's Trade & Transport Committee and Kathmandu-based project "concerned group" members, including Trade Unions/Transport Committees. • Province Headquarter: Consultation meeting with the Chief Minister, Ministers of provincial governments and senior officials (e.g. the Provincial Planning Commission, Secretaries, etc.), provincial Trade Unions/Transport Committees. and Provincial community service organisations (CSOs) representing women, Indigenous Peoples, Dalits and other vulnerable groups 87 The comments and suggestions received from the participants at the district, provincial and central levels will be collected and incorporated in the final Scoping and ToR documents. Consultation during the ESIA of NNM and ESA of KDP Following the scoping consultation, a wider engagement program will be undertaken during the ESA baseline data collection process and impact assessment. Key consultation activities during this stage will be: • Disclosing the Project information to affected communities and other stakeholders (as identified during the stakeholder mapping process); and • Consulting on the scope of impacts, alternative options for Project components, and potential measures to help minimise the impacts and enhance the Project benefits. Information Disclosure The following information about the projects will be disclosed to the stakeholders: • PID: This document consists of a non-technical summary of the Project, development timeline and milestones, the ESIA process, ESA consultation program and opportunities for the stakeholders to participate in development of the Project, timeline and venues for engagement activities, contact details for questions and queries. • FAQs which comprise of Project key risks and issues, and Project’s plan to address them, as well as answers to key questions raised by the stakeholders during the Scoping consultation. The FAQs will be revised and updated regularly to reflect Project development and key issues that have come to light. • Grievance mechanism: Details on how to access the grievance mechanism will be provided. This will include information on how the grievance management process will work, including the timeframes for responses. Please refer to Appendix D for the Draft PID and FAQs for the Project. The Project related information documents will be translated into Nepalese and will be brought to the PAPs by the Stakeholder Engagement Coordinator who is stationed in the local area. The Stakeholder Engagement Coordinator will visit the communities in the PAPs twice a month and move around communities and social venues such as local markets and tea houses in the Project Areas of Influences whenever possible. CLOs stationed at sub-project site offices will undertake regular consultations with community people in these two locations. In addition, the Project will make disclosure materials available to stakeholders via the communication channels outlined in Table 4.2. Disclosure events (time and place) will be communicated to all stakeholders via the following means and methods outlined in Section 4.2. Consultation Activities 88 Consultation activities during this period will be undertaken following the methods identified in Section 4.3. In addition to introducing Project information and alternatives, and obtaining stakeholder feedback, consultation at this stage will focus on key issues identified during the Scoping phase such as environmental impacts, compensation, shares and employment opportunities, community risks, and potential mitigation measures as well as benefit enhancers. Stakeholder feedback will be documented, collated, and analysed in the Stakeholder Engagement Management System as discussed. Incorporating Stakeholder Feedback and Report Back Refer to Section 4.4 for details. Consultation on the Draft ESIA The key objective of Draft ESA consultation is to: • Disclose the Draft ESA and ESCP; and • Consult on Project potential risks and impacts and proposed mitigation measures and benefit enhancers, and respond to stakeholder comments and inputs. Feedback will be incorporated them into final project designs and ESCP. Information Disclosure The following information will be disclosed to the stakeholders in Nepalese: • A non-technical summary of the ESA and ESCP; • A list of potential risks and impacts, proposed mitigation measures and benefit enhancers. • Opportunities for comments and feedback, next steps, and contact details for questions and queries. • Updated the SRCTIP-Regional Connectivity Component FAQs based on feedback received during previous consultation activities (Impact Assessment Consultation); • An Issues and Response Report which provides a summary stakeholder engagement activity undertaken to date, a summary of the feedback received and a brief explanation of how the feedback was taken into account or the reasons why it was not; and • Full version of the Draft ESIA, ESCP, and SEP. Information will be disclosed via the channels established at the ESA Consultation stage at Table 7. Consultation Activities Consultation activities during this period will be undertaken following the methods identified inTable 7 89 Incorporating Stakeholders and Report Back Stakeholder feedback will be documented, collated, and analysed in the Stakeholder Engagement Management System as discussed in Section 4.4. Stakeholder comments and suggestions will be addressed and incorporated into the Final ESA and management plans. The Project team will report back to the stakeholders about how their feedback has influenced the Project outcomes via the Issues and Response Report described above. Pre-construction Engagement Pre-construction engagement is designed to seamlessly continue the engagement process as the Project transitions from the ESIA stage to pre-construction. The aim is to: • Provide stakeholders with updated information about the Project and progress towards development. • Disclose the final ESIA, ESA and ESCP as well as Contractors ESMPs and related plans such as Community Health and Safety Plan, Traffic Management Plan, Worker’s Camp Management Plan, etc. • Provide information on construction management plans such as traffic management plan, health and safety plan • Conduct ongoing consultation related to compensation and resettlement. • Road test the project mitigation measures and benefit enhancers; and • Provide an update on engagement activities that will occur during construction, including the frequency in which activities will be undertaken, and the key points of contact within the Project team. Disclosure and Consultation Consultation materials to be disseminated during this phase include, but are not limited to: • Project brochure – consisting of Project updates, construction activities and timelines, engagement activities during construction, details of the Project Information Centre, Project Information Mobile Libraries, point of contact for questions or queries; • A non-technical summary of the Final ESIA and ESCP; • Updated FAQs based on feedback received during the ESIA consultation; • Updated Issues and Response Report based on feedback received during the Draft ESIA consultation; and • Full version of the Final ESIA, ESCP, SEP, sub-project specific ESMPs and related plans such as Community Health and Safety Plan, Traffic Management Plan, Worker’s Camp Management Plan, etc. Information will be disclosed via the channels used during the ESA consultation period (Table 9). 90 Pre-construction engagement will be at held at local, district, provincial and centre levels and will include all stakeholders impacted or interested in the construction phase. Consultation with stakeholders will be via channels and methods identified during the ESA consultation phase (Table 9). Many of these channels and methods will be tested during the earlier stages of the Project to see if they meet the needs of stakeholders and modifications will be made to the SEP accordingly to ensure the effectiveness of the plan, particularly to ensure that vulnerable groups are able to engage in the process. Incorporating Stakeholder Feedback and Report Back Stakeholder feedback will be documented, collated, and analysed in the Stakeholder Engagement Management System. Stakeholder comments and suggestions will be filtered to the Project team to incorporate into the various construction plans. The Project team will report back to the stakeholders about how their feedback has influenced the Project outcomes via and Updated Issues and Response Report. Project Information Offices The site offices of the projects will also serve as Project Information Offices (PIO)that will operate in full capacity during the pre-construction phase. See Section 4.2 for details. A Project website and Facebook page will be established at this stage as described in Section 4.2. Engagement during Construction Engagement during construction will focus on construction of relocation sites for resettlement and resettlement activities, together with subsequent construction of the Project facilities and land clearing activities. The main objectives of the consultation process during the construction phase are to: • Provide regular updates to stakeholders on construction activities, in particular activities that may cause disruptions (e.g. road disruption, noisy activities, etc.), changes to construction schedule, and changes in designs, as well as various plans to manage construction-related impacts; • Undertake stakeholder engagement to ensure compliance with and management of the construction various plans; • Identify new issues, concerns or needs of the Project affected communities related to construction and address them promptly; • Provide resolution of community complaints in an expedited manner whenever possible; • Assess the effectiveness of environmental and social mitigation measures by participatory monitoring, and social monitoring in communities and direct feedback, particularly related to compensation and resettlement; and • Identify opportunities for the Project to make a sustainable contribution to local communities and the region. Once the Project construction begins, while the Construction Contractors will relevant stakeholders on construction related activities directly, MoPIT-DoR will remain the first point of contact with the 91 affected communities on many issues during the construction period. MoPIT-DoRwill work closely with the Construction Contractors to ensure that communications are consistent and that information is provided on hiring opportunities and practices, local workforce training, worker camps and codes of conducts, and upcoming construction activities. MoPIT-DoR will remain in charge of community relations although it will require the Construction Contractors to have appropriate personnel to undertake parallel consultation and disclosure activities, particularly in construction schedule updates, local job opportunities and emerging issues related to their scope of work. Details of the main activities for consultation anticipated during construction are provided inTable 12. Table 12: Engagement during Construction Engagement Activities Details Regular updates about the Project Disclosure of Project information at Project Information Centre and district government offices Local radio notices and updates (monthly or quarterly) Provincial newspaper notices and updates (quarterly and as required) Regular revision of information on the Project website and Facebook page Periodic press conferences and interactions with media, including site visits Monitor community concerns, Identify and manage issues via a range of community relation activities attitudes and progress including Community meetings, focus group discussions and household visits (Vulnerable Groups), written correspondence Monitor the effectiveness of the Assess the effectiveness of the ESCP implementation through ESCP participatory monitoring and community perception surveys Consultation on compensation and Ongoing consultation and negotiation with affected households, resettlement organizations and institutions. Details to be provided in the Resettlement Action Plan and Livelihood Restoration Program. Construction Contractor activities Construction Contractors to consult and disclose on a range of activities during construction including: • Construction activities and schedule • Additional mitigation measures/ updated ESCP • Community health and safety, workers camp code of conducts, environmental management, road access and traffic management • Hiring opportunities and practices and local worker training program Project telephone line For phone enquiries and complaints for regional and national stakeholders Community enquiry line Maintain FAQs to respond to community queries 92 Provide mailboxes (complaint boxes) at Project Information Corners and public places Complaints handling and A formal grievance mechanism has been introduced (Section 5) and management will continue through to the construction phase Provide mailboxes (complaint boxes) at Project Information Centres and public places in the PAP area National and international Regular updates on the Project website and Facebook page communications Report annually to district, provincial and central governments Site tours as required Engage with national and international media as required The activities outlined above are indicative of engagement activities and methods that will be undertaken for the Project construction phase. Many of these activities will be tested during the earlier stages of the Project to see if they meet the needs of stakeholders and modifications will be made accordingly based on these review processes, particularly to ensure that vulnerable groups/IPs are able to engage in the process. Engagement during Operation Consultation at this phase will focus on day-to-day operation of the Project, including progressive rehabilitation through to Project disclosure. The main objectives of the consultation process during Operation are to: • Provide updates on the progress of the Project; • Maintain constructive relationships with the communities adjacent to the Project facilities; • Maintain awareness of environmental and safety practices in the local communities, especially emergency preparedness and response; • Manage concerns and complaints from stakeholders and in particular PAPs and Adjacent and Surrounding Communities; and • Monitor community attitudes towards the Project and MoPIT-DoR Table 17 describes the main activities for consultation anticipated during operation. Table 13: Engagement during Operation Engagement Activities Details Updates about the Project Brochures, fact sheets made available for Project-Affected Parties bi- annually Newsletters to district and provincial government offices bi-annually or annually 93 Local media notices and updates once at the beginning of operation and as required Regular revision of information on the Project website Briefings of media as needed Community relations activities Consultation and disclosure activities will form part of day-to-day functions Community relations staff will be placed throughout the life of the Project to maintain relationships with local communities and other stakeholders Environmental and safety awareness Provide brochures, pamphlets, and regular environmental and safety program talks to relevant stakeholders Emergency preparedness and Provide training, brochures and pamphlets for local communities and response workforce on emergency preparedness and response Undertake emergency drills as outlined in Emergency Preparedness and Response Plan Manage community issues and Through a range of community relation activities including monitor community attitudes Community meetings, group discussions, household visits, community perception surveys Project telephone line For phone enquiries and complaints for regional and national stakeholders Complaints handling and A formal grievance mechanism will be introduced (Section 5) and will management continue through to the operational phase The activities outlined above are indicative of engagement activities and methods that will be undertaken for the Project operation phase. The SEP will be updated prior to operation to provide more details on how these engagement activities will be carried out, and how the stakeholder comments and feedback will be incorporated and reported back. 94 Appendix B: Scoping Consultation Scoping consultations for the Environmental and Social Impact Assessment will be conducted. The results of the completed scoping consultation will be incorporated into the Draft Scoping Report, which will form the Terms of Reference for the ESIA. Consultation with Project-Affected Parties Consultation meetings with the Project Affected Persons will be undertaken in different locations. The Project team will introduce the Project to the local community people, answer questions, and obtain feedback. Community people participating during the meetings will include women, Indigenous Peoples, and Dalit participants. Key issues, suggestions and feedback that were raised across the local communitieswill be reported after the consultation. Consultation Workshop for Central Level Stakeholders conducted on 5th March , 2020. Central level consultation with line ministries departments, associated organizations was carried to convene project information and to collect valuable suggestions from them. The consultation workshop has been organized on 5th March, 2020 at Lalitpur. The major participants were focal persons from federal ministries and respective departments. Altogether 31 participants have actively participated in the workshop. The major issues raised have listed in the table below. Table 14: Issue Raised and Response during Stakeholder Consultation SN Issue Raised Name/Organization Response Responsibility 1. What are the provisions/ Mr. Pashupati Mahat, • The tick tile foot trail has been MoPITDoR- mechanisms incorporated under secretary, included in the design report DCID for differently able people Ministry of Women of NNM road and for KDP in the project? Also Children and Senior road; it will be incorporated suggested for review of Citizen (MoWCSC) during the detailed design guideline1 stage. • The guideline will be reviewed and followed and incorporatedthe measures as appropriate. 2. The issues related on GBV, Mr. Dhurba Chhetri, • The GBV risk mitigation plan MoPITDoR- pedestrian and zebra officer, National will be prepared. The GBV DCID crossing, construction of Women Commission issues will be minimized and bicycle lane in KDP road. (NWC) mitigatedbased on the GBV How these issues will be risk mitigation plan. addressed? • The construction of the pedestrian path (footpath) and zebra crossing and bicycle lane will be construed especially in the settlement area. This issue will be 1Physically Accessible Infrastructure and Communication Guidelines for Differently Abled People-2013 (ApangataBhayekaByakktikaLagiPahuchYuktaBhautikSamrachanaTatha Sanchar Sewa Nirdeshika-2069) 95 brought forward during the detailed design phase and to the level extent suggestion will be incorporated. 3. What about following the Mr. Rabindra The updated guidelines have been MoPITDoR- guidelines prepared for Acharya, joint followed during the preparation of DCID women and children? secretary, Department E&S documents. The guidelines Whether this guideline will of Commerce, related to women and children will be reviewed or not during Supplies and also be reviewed once again and the preparation of the ESIA Consumer Protection gaps willbe assessed and document. incorporated in the ESMP during the execution of the works. 4. Conservation of the local Mr. Ram Maden, The upgrading of both NNM and MoPITDoR- indigenous cultural values section officer, KDP road will not disturb the DCID and norms National Foundation indigenous cultural values and for Development of norms. However, there issome Indigenous impact on IP HHs that are migrated Nationalities and settled along the roadside for (NFDIN) day to day earning from the small tea shop, vegetable/fruit stalls, etc. which will be covered by RAP and IPDP. 5. The construction of Mr. Sujan Maharjan, In KDP road, the construction of MoPITDoR- wildlife crossings for large under-secretary, wildlife crossings for large wild DCID mammals such as Asiatic Department of Forest animals has been suggested in the Elephants, Tigers, and and Soil Conservation feasibility report. The construction Leopard. The project (DoFSC) of the borehole passage and should also plan for monkey ladder will beassessed and Monkey ladders and incorporated during the detailed borehole passing for design stage. reptiles etc. in the KDP road 6. a. How DoR-DCID have Mr. Krishna Singh • The details about period road MoPITDoR- incorporated the issues Basent, executive maintenance is included under DCID of periodic road director-Road Board component 3 of SRCTIP maintenance in Nepal project SRCTIP? • The extra lane in market areas b. How DoR-DCIDhave and build areas have been addressed the parking proposed in the design report of space and widening in NNM road and for KDP road, it market place areas in will be included during detailed the design? design Table 17 provides the template for further details on the key issues raised, as well as the locations of the meetings and the attendees. 96 Table 15: Template for Scoping Consultation with Local Communities and Key Suggestions and Issues Discussed Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities 2079/2/14 JitpurSimara 1 12 3 • Plantation to manage the cutting of tree on Pathlaiya construction time, • Overhead crossing spot should be marked in market area and dense settlement areas • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Plantation in road side through show plant to maintain greenery • Minimize the human wildlife conflicts through different safety measures • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/2/15 JitpurSimara 1 10 3 • Awareness program to minimize the gender- Pathlaiya based violence • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Cooperation with the authorities of National park and other stakeholders • Plantation in road side through show plant to maintain greenery • Separate Parking Place in a fixed location • Wild Animal crossings • Cattle crossings • Minimize the human wildlife conflicts through different safety measures • Livelihood restoration training for project 2079/2/15 JitpurSimara 16 7 4 • Priority should be given to use available local Pathlaiya resources in project activities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Wild Animal crossings • Cattle crossings 97 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Minimize the human wildlife conflicts through different safety measures 2079/2/17 Nijgadh 9 Nijgadh 16 0 • 6 lane road in settlement area • River training works to control flooding and water logging in heavy rainfall at settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Safety for school children and elderly people • Livelihood restoration training for project • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/2/17 Nijgadh 9 Nijgadh 14 3 • River training works to control flooding and water logging in heavy rainfall at settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • 6 lane road in settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Pollution from excavation and construction activities and emission from vehicles • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training for project 2079/2/21 Chandrapur 2 7 2 • Overhead crossing spot should be marked in market area and dense settlement areas • Minimize the human wildlife conflicts through different safety measures • Awareness program to minimize the road accidents • Livelihood restoration training for project 98 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females 2079/2/22 Bagmati 1 17 0 • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • 6 lane road in settlement area • Livelihood restoration training for project • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females 2079/2/22 Bagmati 12 16 0 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Damage of public/private structures • Compensation of public and private structures with standard replacement value • Issues of project related grievances during construction phase • Promote the internal tourism after completion of the project • River training works to control flooding and water logging in heavy rainfall at settlement area • Plantation in road side through show plant to maintain greenery 2079/2/24 Harion 11 14 6 • River training works to control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Safety railings in both sides of road • Livelihood restoration training for project • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Relocation of public utilities and cultural assets (shrines/small temples and religious trees • Management of irrigation facility to increase productivity 2079/2/24 Harion 9 26 7 • Management of irrigation facility to increase productivity • River training works to control flooding and water logging in heavy rainfall at settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 99 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Plantation in road side through show plant to maintain greenery • Priority should be given to use available local resources in project activities 2079/2/25 Harion 4 11 1 • River training works to control flooding and water logging in heavy rainfall at settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Plantation in road side through show plant to maintain greenery • Construct bridges or culverts in every existing causeways • Priority should be given to use available local resources in project activities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Road improvement/widening works should start rapidly. • Pollution from excavation and construction activities and emission from vehicles 2079/2/26 Lalbandi 1 15 0 • Safety railings in both sides of road • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Income generation from construction works • Enhancement of technical skills & promotion of local business • Support to promote the existing system of the production mechanism in Lalbandi and other areas • Preserve and manage the ponds which are nearby right of way 2079/2/26 Lalbandi6 16 4 • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government 100 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Income generation from construction works 2079/2/27 Lalbandi- 6 16 0 • Control flooding and water logging in heavy rainfall at settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Safety railings in both sides of road • Clear the right of way as soon as possible • Preserve and manage the ponds which are nearby right of way 2079/2/27 Ishwarpur 5 4 12 • Cattle crossings • All the private and public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Wild animal crossings • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Income generation from construction works 2079/2/29 Bardibas 1 21 2 • Control flooding and water logging in heavy rainfall at settlement area • Road improvement/widening works should start rapidly • Safety railings in both sides of road • Plantation in road side through show plant to maintain greenery • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Pollution from excavation and construction activities and emission from vehicles 2079/03/01 Mithila 6 13 0 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Safety railings in both sides of road 101 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Management of irrigation facility to increase productivity • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Livelihood restoration training for project 2079/03/04 GaneshmanCharn 15 1 • Preserve and manage the ponds which are ath 1 nearby right of way • Control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Safety railings in both sides of road • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/03/05 GaneshmanCharn 11 0 • Cattle crossing ath 1 • Safety railings in both sides of road • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Livelihood restoration training for project • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/03/05 GaneshmanCharn 7 2 • Bus stops, zebra crossings, lights, public toilets, ath 5 refresh center, cycle lane and other facilities • Plantation in road side through show plant to maintain greenery • Livelihood restoration training for project • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Management of irrigation facility to increase productivity 2079/03/05 GaneshmanCharn 5 3 • Livelihood restoration training for project ath 7 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Management of irrigation facility to increase productivity • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • All the private and public infrastructures such as temples, shrines, local water supply pipelines, 102 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Pollution from excavation and construction activities and emission from vehicles 2079/2/15 JitpurSimara 1 9 6 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training for project • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Wild Animal crossing 2079/2/17 Nijgadh 8 12 3 • Control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • All the private and public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/2/18 Nijgadh 7 10 2 • Control flooding and water logging in heavy rainfall at settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Awareness program to minimize the gender based violence • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females 2079/2/20 Chandrapur 4 11 4 • Safety railings in both sides of road • Control flooding and water logging in heavy rainfall at settlement area • Disturbance to wildlife due to construction activities 103 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Minimize the human wildlife conflicts through different safety measures • Management of telecom optical fibre without affecting the communication service which is within RoW • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females 2079/2/20 Chandrapur 4 13 3 • Control flooding and water logging in heavy rainfall at settlement area • Disturbance to wildlife due to construction activities • Minimize the human wildlife conflicts through different safety measures • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Enhancement of technical skills & promotion of local business • Livelihood restoration training for project 2079/2/20 Chandrapur 5 12 4 • Plantation in road side through show plant to maintain greenery • Management of irrigation facility to increase productivity • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government 2079/2/21 Chandrapur 1 6 16 • Livelihood restoration training for project • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Awareness program to minimize the gender based violence 104 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Priority should be given to use available local resources in project activities 2079/2/21 Chandrapur 1 27 5 • Livelihood restoration training for project • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/2/23 Bagmati 11 12 3 • River training works to control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • 6 lane road in settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Safety railings in both sides of road • Safety for school children and elderly people 2079/2/23 Bagmati 4 8 1 • Safety railings in both sides of road • Awareness program to minimize the road accidents • River training works to control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Livelihood restoration training 2079/2/26 Harion 10 10 0 • River training works to control flooding and water logging in heavy rainfall at settlement area • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training 2079/2/26 Lalbandi 7 9 2 • River training works to control flooding and water logging in heavy rainfall at settlement area 105 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Preserve and manage the ponds which are nearby right of way • Pollution from excavation and construction activities and emission from vehicles • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training 2079/2/26 Lalbandi 9 7 8 • Livelihood restoration training • Preserve and manage the ponds which are nearby right of way • River training works to control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Pollution from excavation and construction activities and emission from vehicles 2079/2/28 Bardibas 14 15 0 • Pollution from excavation and construction activities and emission from vehicles • Road improvement/widening works should start rapidly. • Plantation in road side through show plant to maintain greenery • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females 2079/2/30 Mithila 10 15 3 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Priority should be given to use available local resources in project activities • River training works to control flooding and water logging in heavy rainfall at settlement area 2079/2/30 Mithila 8 13 1 • River training works to control flooding and water logging in heavy rainfall at settlement area 106 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Plantation in road side through show plant to maintain greenery • Management of irrigation facility to increase productivity • Priority should be given to use available local resources in project activities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training 2079/2/31 Mithila 9 13 2 • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training 2079/2/31 Mithila 7 19 0 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Management of irrigation facility to increase productivity • River training works to control flooding and water logging in heavy rainfall at settlement area • Priority should be given to use available local resources in project activities 2079/2/31 Mithila 6 14 1 • Plantation in road side through show plant to maintain greenery • Livelihood restoration training • River training works to control flooding and water logging in heavy rainfall at settlement area • Priority should be given to use available local resources in project activities • Cooperation with the authorities of local level and other stakeholders • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Management of irrigation facility to increase productivity 107 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government 2079/3/1 Mithila 3 9 3 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Livelihood restoration training • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Management of irrigation facility to increase productivity • Priority should be given to use available local resources in project activities 2079/3/1 Mithila 4 19 5 • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Priority should be given to use available local resources in project activities • Plantation in road side through show plant to maintain greenery • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Management of irrigation facility to increase productivity • Safety railings in both sides of road • Livelihood restoration training 2079/3/2 Mithila 6 11 3 • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Plantation to manage the cutting of tree on construction time • River training works to control flooding and water logging in heavy rainfall at settlement area • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 108 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities 2079/3/3 Dhanushadham 9 16 0 • Plantation to manage the cutting of tree on construction time • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Management of irrigation facility to increase productivity • Safety railings in both sides of road • 6 lane road in settlement area 2079/3/3 Dhanushadham 8 12 0 • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • River training works to control flooding and water logging in heavy rainfall at settlement area • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Income generation related trainings and programs should be done 2079/3/4 GaneshmanCharn 19 0 • Pollution from excavation and construction ath 4 activities and emission from vehicles • Priority should be given to use available local resources in project activities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 109 Meeting Attendees Date Location and Key Suggestions and Issues Discussed Male Female Communities • Income generation related trainings and programs should be done The Project team will also undertake scoping consultation with other stakeholders in the Affected Parties category. This included meetings with: Table 16: Template for Consultation with other Stakeholders in the Affected Parties Category Meeting Location and Key Suggestions and Issues Raised by Date Attendance Stakeholders Stakeholders 2079/5/23 Ganeshman Charnath 13 • Minimize the impact on SahleshPokhari of Portaha GaneshmanCharnath which is nearby RoW • Upgardation for the playground in Portaha of GaneshmanCharnath • Community people are committed to support project implementation activities • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) 2079/5/31 Mithila 6 14 • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Community people are committed to support project implementation activities • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. 2079/6/3 Bardibas 1 7 • Plantation in road side through show plants to maintain greenery • Construction works should be done paying attention to minimize the negative impacts on environmental issues • River training works to control flooding and water logging in heavy rainfall at settlement area 2079/6/31 GaneshmanCharnathPortaha 17 • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and 110 Meeting Location and Key Suggestions and Issues Raised by Date Attendance Stakeholders Stakeholders taps should be rebuilt with the communication and cooperation of local government • 6 lane road in settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. Separate Parking Place in a fixed location 2079/6/31 Mithila 4 8 • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Community people are committed to support project implementation activities • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 2079/7/1 Mithila 9 15 • Stakeholders have requested to construct the bridge and other physical works on the basis of the old road and bridge in Badahari settlement of Mithila Municiplaity (where the old bridge has been demolished and new bridge has been constructed at the downstream of Badahari River) • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. 2079/7/2 Gaushal 1 Gaushala Chowk 6 • Community people are committed to support project implementation activities • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. 2079/7/2 Bardibas Municipality 6 • Community people are committed to Tuteshwar support project implementation activities • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities 111 Meeting Location and Key Suggestions and Issues Raised by Date Attendance Stakeholders Stakeholders • Road improvement/widening works should start rapidly. 2079/7/2 Gaushal 1 Laxmaniya 8 • Community people are committed to Chowk support project implementation activities • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. 2079/7/3 Ishwarpur 5 5 • Community people are committed to support project implementation activities • All the public & private infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. 2079/7/5 Bagmati 11 11 • Community people are committed to support project implementation activities • All the public and private infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. 2079/7/5 Chandrapur 1 12 • Community people are committed to support project implementation activities • All the public and private infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government 112 Meeting Location and Key Suggestions and Issues Raised by Date Attendance Stakeholders Stakeholders • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Road improvement/widening works should start rapidly. Consultation with Other Interested Parties The Project team will also undertake scoping consultation meetings with other stakeholders: o Meeting with DCC and senior district officials o Interview on radio by MoPIT-DoR representative Key issues, suggestions and feedback raised: This section will be filled-up after the consultation. Table 17: Template for Scoping Consultation with Other Interested Partied and Key Suggestions and Issues Discussed Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders • • • • • • • 113 Table 20: Template for Public Hearing with Other Interested Partied and Key Suggestions and Issues Discussed Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders 2080/02/08 Mithila 7 42 • Design should be done considering water Dhalkebar logging/flooding issues in Mithila Municipality 10 and other areas. • Masala tree (Eucalyptus) should be removed from road side and plantation of green, fruit and flower bearing plants should be done. • Ratu, Aurhi and Jalad rivers are areas for elephant movement, so they should be included in the report. • The contents of the report should be implemented and the road construction should be completed quickly and efficiently. • The park in Dhalkebar Chowk should be protected and the Dhalkebar Chowk should be managed through fly over and underpass. • Existing road is different than road jurisdictions and this issue needs to be addressed. • Underpass should be constructed in different junctions specially in areas with schools and hospitals. • A structure reflecting the Mithila culture should be built at Dhalkebar Chowk towards Janakpur Junction. 2080/02/08 Bardibas-1 24 • Construction work should be done quickly and Bardibas Bazar efficiently in urban areas. • Special attention should be given to quality work while constructing road. • During project construction, trees should be cut down fulfilling legal provisions of Government of Nepal. 2080/02/09 Lalbandi- 8 27 • Crossings in hospital and school areas should be added Lalbandi Bazar as required and as discussed in previous meetings. • Chautaras and temples should be managed properly by giving appropriate option. • Proper arrangements should be made to facilitate the movement of animals in the forest area between the railway and the East-West highway. • Since information is received late, information flow should be made effective. 114 Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders • Since Lalbandi Bazar is urbanizing rapidly, 6-lane highway should be constructed. • The project should address socio-economic subjects like school reform, market management, trainings related to agriculture etc. Existing carts in the road side should also be managed. • Impact on existing water supply, fiber net and sewerage management should be addressed. • As private structures within ROW of Lalbandi area will be affected, more study should be done. • Crossings should be constructed at three locations between Ishworpur Banke to Fuljodh where there is elephant movement and underground should be constructed at junctions (chowks). 2080/02/09 Hariwon- 11 50 • In school areas, crossings arrangement should be Hariwon added as discussed earlier. • Railings should not be placed on the roadside in the market area. • Bridges should be managed in hat bazar areas of Hariwon and Nawalpur. • Plants that promote greenery should be planted in Hariwon market area. • Underpass should be constructed in junctions like Sukepokhari Campus Road. • Special attention should be given for water logging and drainage management. • Crossing facility should be provided along Bagmati Municipality and Kamaiya Campus locality • Deed transfer of lands within ROW of road is still pending and the project should address this too. • Affected structures including temples and drinking water should be restored. • Underpass should be constructed at Putali Chowk of Bagmati Municipality as it is the junction for way to Bharat Tal and Road connecting with Kathmandu Fast Track. • Construction work should be done with less damage to the existing road condition. 115 Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders 2080/02/10 Chandrapur 6 36 • Alternative route for schools and business should be Chapur Bazar managed during construction for minimizing the impact. • As there will be more adverse impact of flyover, alternative design should be done with less adverse impact. • Water flow from north to south in areas where there was no Hume pipe previously should be arranged and additional drain should be provided in Chapur Junction. • Sky bridge, one towards left and one towards right of Chapur Junction should be provided. • Special importance should be given to the environmental aspect during the extraction and use of construction materials. • Project should be implemented being under the Forest and Environment Acts and considering experience from other similar projects. • Management of temples and waiting rooms should be done in coordination with the locals. • During the construction of the road, the community forest user committee should be informed and coordinated about the program to minimize the effects of cutting trees (within the road boundary). • For growing trees that take long time to grow like saltrees, stakeholders related with forest should to coordinate. • During project implementation, provision for protection against fire hazards should be kept and forest area should not be disturbed while stockpiling quarry and construction materials. • Since there is no deed transfer of ROW within Chandrapur Municipality, construction works should be commenced after initiating deed transfer. • During the construction stage, 75 percent (of the local residents should be involved in the project. • Initiation should be taken to make electric poles underground in urban areas. 116 Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders • Approach to under construction charging station near Chandi River should be managed. 2080/02/11 Nijgadh-7 55 • Looking at the land structure and ground condition of Nijgadh Nijgad market, rainwater/water coming from the north cannot be drained easily from existing causeways so design should be made to drain water of eastern region from central of Nijgadh to Bhamara River and western region to Bakaiya River. As southern section of the road is low relate to northern section, it is suggested to pass water from northern side drain to southern side drain. • Considering the population density of Nijgad market, service centers, schools, bazaars, etc. sky bridges (overhead bridges) should be provided, accordingly, disabled-friendly, child-friendly, women-friendly structures should be constructed like toilets should be made women-friendly. • In Nijgarh Bazar, water pipelines, telephone, fiber and electricity lines built in the north-south and within ROW of the road should be arranged in a proper manner towards the corner of roadside area. Water supply pipe should be managed prior to construction. • After construction of the road, as speed of the vehicles will increase increasing probability of accidents, so as to solve this problem, speed management, traffic safety, zebra crossings and speed limits should be provided. • For protection of wild animals in big forest areas, animal crossings, under pass etc. should managed properly. Fencing of forest area should be provided. • While implementing road design and drainage design, coordination with local level should be done and implement work accordingly • Since water supply is managed by the drinking water consumer committee, the cost of damage, demolition during road construction should be estimated and cost should be borne by the project. • The project should be implemented in a direct and environment-friendly manner, considering the smoke- 117 Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders dust and traffic movement and public health within market area. • For making highway beautiful and clean, plantation along median should be done develop accordingly • As there is Fast track, railway and proposed international airport within the vicinity of this area, considering construction of all these infrastructures, charging station, bus park, signature bridge of Bakaiya River and service lane up to Fast Trak should be constructed. • For protection of wildlife in forest areas, adequate speed reducing mechanism and signs should be managed. 2080/02/11 JitpurSimara- 1 19 • Ten shutters of Shri Nepal National Secondary School Pathlaiya of Pathalaya are being built close to road and are being used for the income-earning of the school. If possible, it should be protected or if the design occupies a 50- meter ROW area at this location and needs to be removed, reconstruction/rehabilitation cost should be proposed. • This is a commendable and positive program. Proposed box culvert should be used as animal crossings. The proposed structure should be managed at the proper location, wildlife movement should be considered and addressed, some transmission lines are undergrounded that should be coordinated and extended. • The report should be discussed within department and ministry with representatives of Parsa National Park and Buffer zone area and take suggestions • Trucks are parked in this area due to which it is difficult for teaching and studying by students. Therefore, trucks holding in this area should be removed. • As there is three-way junction, refreshment center should be constructed nearby. Historical aspect of the junction should be preserved and reconstructed. 2080/05/5 Ganeshman 58 • Fly-over at Hatti Chowk (Godar), Portaha, Charnath Dharapani, Haripur and Birendra Bazzar areas should 118 Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders Municipality, be constructed due to dense settlements and almost Dhanusha school areas. • VUP should be constructed at Dhanushadham area due to touristic area. • Tree plantation at median should be maintained. • Fly -over at Dhalkebar area and mentenance of road should be given as high prioprity. • Road side Masala trees should be cut down that may be danger to fallen down in the widen road. • CC Camera at Kamala, Godar and Portaha should be instulled. • Cattle crossings and VUP at Maltole should be design at required site. • North side drain of Godar shoul be maintained. • The approach of forest, water and land should be managed. • The mesurment and design of road should be corrected. • Road construction shoul be in time. • The utility Duct should be kept in north -south settlements. • The disposal garbage at bridge side should be monitored. • The access road to Kamala Sarowar at Kamala bridge side should be managed. 2080/05/6 Lalbandi 29 • The present status of culvert is insufficient to drain- Municipality out the deposited water therefore, design and Sarlahi numbers of culvert should be managed accordingly. • VUP should be designed almost north-south crossings but mostlt at Nawalpur inter section. • There are many schools and Hospital in Lalbandi area therefore safety crossing as like fly-over for students and sick (Vulnerable) people should be designed. • Bus-Bay should be managed at Banke Chowk, Naya road Putali Ckowk, Bagaincha chowk. Likewise, local bus stand also be proposed at proper paces. • In the compensatory plantation scheme, local plants of Bar-Pipal, Guva, Sorea Robusta, Jamun, Kyamun, Kushum, Dumri, and Tantari should be selected. 119 Meeting Date Location and Attendees Key Suggestions and Issues Discussed Stakeholders • If 250 women are going to give construction like trainings, the selection criteria should be cleared. • Traffice pressure will be increased at the Hospital building area therefore, proper approach road should be managed. • Coordination between Municipality and concerned ward office should be done by the project so that the proper management of river training will be maintained. 2080/05/7 Jitpur-Simara 44 • The Utility Duct of road side, Telecome fiber Net and Sub- wire net system should be constructed before road Metropolitan upgradation work. City, Simra, • The safety crossing device like over head bridge at Bara shool area should be maintained. • The refreshment center with charging facilities (station) at Pathlaiya junction should necessary to be managed. • The mistake like delay work, lack of diversion, insufficient drain out system and unfriendly construction environment of the Birgunj- Pathalaiya road construction project should not be repeted again in KDP road improvement project. • Proposed KDP road should be constructed as quick manner at stipulated time. • The BOQ document of the KDP project should be provided to the local body before project implementation for coordination and monitoring properly. 120 Appendix C: Project Information Disclosure Documents The following are the project information disclosure documents • Environment and Social Impact Assessment(ESIA) of Naghdhunga-Naubise-Mugling(NNM) Road, • Environment and Social Assessment(ESA) of Kakadvitta-Pathalaiya and Kamala-Dhalkebar-Pathalaiya(KP-KDP) Road, • Resettlement Action Plan(RAP) of Naghdhunga-Naubise-Mugling(NNM) Road, • Indigenous Peoples Development Plan(IPDP) of Naghdhunga-Naubise-Mugling(NNM) Road, • Resettlement Policy Framework (RPF) of Kamala-Dhalkebar-Pathalaiya(KDP) Road, • Indigenous Peoples Planning Framework(IPDP) of Kamala-Dhalkebar-Pathalaiya(KDP) Road, • Periodic Road Maintenance (PRM)of SRCTIP with component of regional connectivity improvement and institutional strengthening, • Environment and Social Commitment Plan(ESCP) of SRCTIP with component of regional connectivity improvement and institutional strengthening, • Stakeholder Engagement Plan (SEP ) with component of regional connectivity improvement and institutional strengthening, • Labour Management Procedure(LMP) with component of regional connectivity improvement and institutional strengthening. 121 122 Appendix D: Stakeholder Engagement Management System Template A stakeholder database template is provided in Table 21. Some examples of stakeholder engagement to track in the management system have been included in the template. Table 18: Stakeholder Database Template Contact Contact Details of engagement Stakeholder Interest/ Issues person details Engagement Issues Actions Stakeholder Individual Ward, Date Key issues Agreed group Municipality, Location raised actions District, Response Attendees Province provided Women Mrs. Galchi RM-5, Facilities to local 16 June 2019, Priority to Incorporat Group Aapsada Baireni people and Baireni female worker ion of Pandit Dhading opportunity for Dhading, 15 in construction raised females during women have related works, issues in project participated construction of detailed implementation overhead design bridge at report Galchi. within a The DoR- month DCID responded as: The raised issues will be incorporated in detailed design stage 123 Project Mr. Bal BenighatRoran Skill development 8August, 2019, Priority should The RAP Affected Bahadur g RM-3, training to affected Malekhu given to those will be Groups Chepang Malekhu people Dhading, 5 affected updated affected groups during with the Chepang HHs skill developed confirmati have training. on of participated The DoR- incorporati DCID on of responded as: those issues Those issues have been incorporate in RAP and it be revisit again 124 Appendix E: Grievance Form and Close-Out Template The grievance log and close-out template is provided in Table 22. Table 19: Grievance Log and Close-Out Template Grievance FormPART 1 Contact and Details Complaint number : Date: Recorded by: Complainant details (Tick the box for anonymity ) Name: Category [community/ contract worker/ supplier/ contractor]: Telephone number: Address: Preferred method of contact: Grievance Log PART 2 Description of grievance(s) Describe the grievance below. Mode of communication (written/ verbal/ meetings/ mediator): Date of grievance: Date of acknowledgement: 125 Signatures Recorder: Claimant: Date: Grievance Closed Out PART 3 Resolution Describe the steps taken to resolve the grievance and the outcome. Department: Mode of communication for reply (meeting/ written/ verbal/ display): Date closed: Signatures Complainant: Project representative: Date: 126 Appendix F: Summary of Consulations Summary of the Consultations The following are the summary of the consultations with issues raised and response from DoR-DCID in KDP Road. Table 20: Summary of the raised issues during stakeholder consultation at NNM Issues raised Settlements of RM/M Response Date: From 26-30 January, 2017 to 15 December, 2019 Road Safety issues Chandragiri M, Dhunibesi M, • The road safety issues will be incorporated in the detail design • Zebra crossing spot should be marked in market area and dense settlement areas Thakre RM, Galchhi RM, Gajuri report • Road safety sign and structures i.e. overhead bridge, Zebra crossing should be RM, BenighatRorang RM, • Rapid Response team will be mobilized during project design in MahadevBesi bazar area and Adhamghat. Ichchakamana RM implementation • Safety for school children • Quick rescue/response is needed in case of accident and incident Environment Issues Chandragiri M, Dhunibesi M, • The of environmental safety design will be incorporated in the • Retaining wall/gabion construction in steep slope area along the roadside Thakre RM, Galchhi RM, Gajuri detail design report • Public land and river bank should be followed to protect productive agricultural RM, BenighatRorang RM, • The contractors EMP will cover the issues of spoil and the land. Ichchakamana RM waste management • The spoil and the waste generated during construction should be disposed of properly and should not be dumped in the river. Road Infrastructures Chandragiri M, Dhunibesi M, The incorporation of issues of road infrastructures will be • Road expansion work should be conduct equally in each side. Thakre RM, Galchhi RM, Gajuri recommended to design team • Road improvement/widening works should start rapidly. RM, BenighatRorang RM, • There should be uniformity in the expansion of road all along from Naubise to Ichchakamana RM Mugling. Public infrastructures Dhunibesi M, Thakre RM, • The responsibility of operation and management of public • All the public infrastructures such as canals, local water supply pipelines and Galchhi RM, Gajuri RM, toilet after construction will be borne by local community taps should be rebuilt BenighatRorang RM, • The responsibility of protection of foot-over bridge will be • Construction of Foot-over bridge nearby school area Ichchakamana RM borne by local community • Additional foot-over bridge has been demanded at Galchhiarea(Galchhi RM) • Local people have suggested to construct foot over bridge at • New recreation facilities and parks should be built Lewatar, of Ichchakamana RM • Separate Parking Place in a fixed location 127 • Construction of vegetable collection center in Mahadevbesibazaar(Thakre RM) • Overhead Foot Bridge in JungeKhola(Thakre RM) Traffic Management: Chandragiri M, Dhunibesi M, • The detail design report will incorporate the issues of traffic • Contraction of separate lane to collect the road toll Thakre RM, Galchi RM, Gajuri management • Urgency of daily traffic status update during construction time RM, BenighatRorang RM, • Updates of daily traffic status and road condition will be • Highway should not be affected during local access road construction Ichhakamana RM updated via informative board will as well as FM and social media (Facebook, Viber group) Social and Cultural issues Dhunibesi M, Thakre RM, • Resettlement Action Plan and will be prepared and incorporates • Compensation of land and structures with standard replacement value Galchi RM, Gajuri RM, the issues • Relocation of public utilities and cultural assets (shrines/small temples and BenighatRorang RM, • ESMP will incorporate the issues religious trees) Ichhakamana RM • Loss of livelihood • Damage of public/private structures Employment Dhunibesi M, Thakre RM, • Employment priority should be given to the project affected households Galchi RM, Gajuri RM, The ESIA, RAP/IPDP will incorporates such issues • Priority should be given to vulnerable, disadvantaged groups and females BenighatRorang RM, • Livelihood restoration training for project affected parties(PAFs) Ichhakamana RM Gender Issues: Dhunibesi M, Thakre RM, The ESIA, RAP/IPDP will incorporates such issues • Gender equality should be taken into consideration for employment Galchi RM, Gajuri RM, • More involvement of women in construction and project work BenighatRorang RM, • Issues of gender-based discrimination in terms of wages and works Ichhakamana RM • Gender friendly working environment and accommodation Gender Based Violence Issues Chandragiri M, Dhunibesi M, • The GBV action plan will help to minimize or prevent the issues • Gender based risk Thakre RM, Galchhi RM, Gajuri • Contractors will develop Code of Conduct of the labors/workers • Human trafficking RM, BenighatRorang RM, • Transmission of HIV/AIDS and STI Ichhakamana RM Grievances Mechanism Chandragiri M, Dhunibesi M, ESIA recommends overall one GRM and within that two-separate • Issues of project related grievances during construction phase Thakre RM, Galchi RM, Gajuri committee (one for labour related grievances and one for GBV • Grievances related to workforce/labor RM, BenighatRorang RM, related grievances) • Community related grievances (due to labor influx) Ichhakamana RM • GBV related grievances 128 Table 21: Summary of the raised issues during stakeolder consultation of KDP road during feasibility stage Issues raised Settlements of M Response Date: From 16 to 30 November, 2019 Road Safety issues Karjanha, Ganeshman Charnath, • The road safety issues will be incorporated in the detail • Overhead crossing spot should be marked in market area and Dhanusha Dham, Mithila, design report dense settlement areas Bardiwas, Gaushala, Ishworpur, • Rapid Response team will be mobilized during project • Safety for school children and elderly people Lalbandi, Hariwan, Bagmati, implementation • Quick rescue/response is needed in case of accident and Vrindavan, Chandapur, Gujara, incident Kolhabi, Nijagadh Municipality Environment Issues and Jitpur Sub Metropolitan city • The of environmental safety design will be incorporated in • River training works and control of inundation during road the detail design report construction • The contractors EMP will cover the issues of spoil and the • Public land and river bank should be followed to protect waste management productive agricultural land. • The spoil and the waste generated during construction should be disposed of properly and should not be dumped in the river or agricultural land of the local people. Road Infrastructures The incorporation of issues of road infrastructures will be • Road improvement/widening works should start rapidly. recommended to design team • The dismantle and damage of public structure should be minimum Public infrastructures • The responsibility of operation and management of public • All the public infrastructures such as temples, shrines, local toilet after construction will be borne by local community water supply pipelines and taps should be rebuilt • The responsibility of protection of foot-over bridge will • Construction of Foot-over bridge nearby school area and market be borne by local community place • Separate Parking Place in a fixed location Traffic Management: • The detail design report will incorporate the issues of traffic • Contraction of separate lane to collect the road toll management • Urgency of daily traffic status update during construction time • Updates of daily traffic status and road condition will be • Highway should not be affected during local access road updated via informative board will as well as FM and social construction media (Facebook, Viber group) Social and Cultural issues • Resettlement Action Plan and will be prepared and • Compensation of public and private structures with standard incorporates the issues replacement value • ESMP will incorporate the issues 129 • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Damage of public/private structures Employment The ESIA, RAP/IPDP will incorporates such issues • Employment priority should be given to the project affected households • Priority should be given to vulnerable, disadvantaged groups and females • Livelihood restoration training for project Gender Issues: • The ESIA, RAP/IPDP will incorporates such issues • Gender equality should be taken into consideration for employment • More involvement of women in construction and project work • Issues of gender-based discrimination in terms of wages and works • There may be chance of discrimination in lower caste people, it should be minimize Gender Based Violence Issues • The SEA/SH action plan will help to minimize or prevent • Gender based risk the issues • Human trafficking • Contractors will develop Code of Conduct of the • Transmission of HIV/AIDS and STI labors/workers Grievances Mechanism ESIA recommends overall one GRM and within that two- • Issues of project related grievances during construction phase separate committee(one for labour related grievances and one for • Grievances related to workforce/labor GBV/SEA/SH related grievances) • Community related grievances(due to labor influx) Table 3: Summary • GBV related grievances of the raised issues during stakeholder consultation at KDP for scoping consultation under ESIA Issues raised Settlements of M Response Date: From 28 May to 7 June, 2022 Road Safety issues Karjanha, Ganeshman Charnath, • The road safety issues will be incorporated in the detail • Overhead crossing spot should be marked in market area and Dhanushadham, Mithila, design report dense settlement areas Bardiwas, Gaushala, Ishworpur, • Wild Animal crossings Lalbandi, Hariwon, Bagmati, • Cattle crossings Chandrapur, Vrindavan, • Safety for school children and elderly people Kolhabi, Gujara, Nijagadh • Safety railings in both sides of road 130 • Awareness program to minimize the road accidents Municipality and JitpurSimara Sub Metropolitan city Environment related Issues • The of environmental safety design will be incorporated • Plantation in road side through show plant to maintain greenery in the detail design report • Plantation to manage the cutting of tree on construction time, • The contractor’s EMP will cover the issues of spoil and • River training works to control flooding and water logging in the waste management heavy rainfall at settlement area • Preserve and manage the ponds which are nearby right of way • Pollution from excavation and construction activities and emission from vehicles • Disturbance to wildlife due to construction activities • Minimize the human wildlife conflicts through different safety measures Public/road infrastructures • The responsibility of operation and management of public • All the public infrastructures such as temples, shrines, local toilet after construction will be borne by local community water supply pipelines, electric poles, waiting sheds and taps • The responsibility of protection of foot-over bridge will should be rebuilt with the communication and cooperation of be borne by local community local government • Construct bridges or culverts in every existing causeways • Management of telecom optical fibre without affecting the communication service which is within RoW • 6 lane road in settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center,cycle lane and other facilities • Road improvement/widening works should start rapidly. • Separate Parking Place in a fixed location Social and Cultural issues • Resettlement Action Plan and will be prepared and • Damage of public/private structures incorporates the issues • Compensation of public and private structures with standard • ESMP will incorporate the issues replacement value • Clear the right of way as soon as possible • Cooperation with the authorities of National park and other stakeholders • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Economic Issues The ESIA, RAP/IPDP will incorporates such issues • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females 131 • Support to promote the existing system of the production mechanism in Lalbandi and other areas • Promote the internal tourism after completion of the project • Management of irrigation facility to increase productivity • Priority should be given to use available local resources in project activities • Income generation from construction works • Enhancement of technical skills & promotion of local business • Livelihood restoration training for project Gender Related Issues: • The ESIA, RAP/IPDP will incorporates such issues • Gender equality should be taken into consideration for • The GBV action plan will help to minimize or prevent the employment issues • Awareness program to minimize the gender based violence • Issues of gender-based discrimination in terms of wages and • Contractors will develop Code of Conduct of the works labors/workers Grievances Mechanism ESIA recommends overall one GRM and within that two- • Issues of project related grievances during construction phase separate committee(one for labour related grievances and one Table 4: Summary • Grievances related to workforce/labor for GBV related grievances) of the raised issues • Community related grievances(due to labor influx) during stakeholder • GBV related grievances consultation at KDP for RAP preparation under ESIA Issues raised Settlements of M Response Date: From 8 September 2022 to 22 October 2022 Resettlement Related Issues GaneshmanCharnath, Mithila, • Resettlement Action Plan will incorporate the issues • Compensation of public and private structures with standard Bardiwas, Gaushala, Ishworpur, • ESMP will incorporate the issues replacement value with coordination and cooperation among Bagmati and Chandrapur local stakeholders Municipality • Upgardation for the playground in Portaha of GaneshmanCharnath • Relocation of public utilities and cultural assets (shrines/small temples and religious trees) • Community people are committed to support project implementation activities • Stakeholders have requested to construct the bridge and other physical works on the basis of the old road and bridge in Badahari settlement of Mithila Municiplaity (where the old 132 bridge has been demolished and new bridge has been constructed at the downstream of Badahari River) Road Safety issues • The road safety issues will incorporate in the detail design • Overhead crossing spot should be marked in market area and report dense settlement areas • Cattle crossings • Safety for school children and elderly people • Safety railings in both sides of road Awareness program to minimize the road accidents Environment related Issues • The of environmental safety design will incorporate in the • Minimize the impact on Sahlesh Pokhari of GaneshmanCharnath detail design report which is nearby RoW • The contractor’s EMP will cover the issues of spoil and the • Plantation in road side through show plants to maintain greenery waste management • Construction works should be done paying attention to minimize the negative impacts on environmental issues • River training works to control flooding and water logging in heavy rainfall at settlement area • Public/road infrastructures • All the public infrastructures such as temples, shrines, local water supply pipelines, electric poles, waiting sheds and taps should be rebuilt with the communication and cooperation of local government • 6 lane road in settlement area • Bus stops, zebra crossings, lights, public toilets, refresh center, cycle lane and other facilities • Road improvement/widening works should start rapidly. • Separate Parking Place in a fixed location Economic Issues The ESIA, RAP/IPDP will incorporate such issues • Minimize the impact on Bagmati irrigation canal in construction phase • Employment priority should be given to the project affected households among them vulnerable, disadvantaged groups and females • Priority should be given to use available local resources in project activities • Livelihood restoration training for project 133 Gender Related Issues: • The ESIA, RAP/IPDP will incorporate such issues • Gender equality should be taken into consideration for • Contractor's The GBV action plan will help to minimize or employment prevent the issues • Awareness program to minimize the gender- based violence • Contractors will develop Code of Conduct of the • Issues of gender-based discrimination in terms of wages and labors/workers works Grievances Mechanism ESIA recommends overall one GRM and within that two- • Issues of project related grievances during construction phase separate committee (one for labour related grievances and one for • Grievances related to workforce/labor GBV related grievances) • Community related grievances (due to labor influx) • GBV related grievances 134 Table 5: Summary of the raised issues during stakeholder consultation at KDP for IPDP under ESIA Issues raised Settlements of M Response Date: From 31 February 2023 to 2 January, 2023 IP development related issues Karjanha, Ganeshman Charnath, Dhanushadham, Mithila, • The ESIA, RAP/IPDP will • Employment priority should be given to the project Bardibas, Gaushala, Ishwarpur, Lalbandi, Hariwan, Bagmati, incorporate such issues affected households Chnadrapur, Vrindavan, Gujara, Kolhabi Nijagadh Municipality • Priority should be given to vulnerable, disadvantaged and JitpurSimaraSub Metropolitan city groups and females • Livelihood restoration training for project • Construct the boundary wall for Mahamandeshwar mandir of Magargaun GaneshmanCharnath, • Provide support to furnish PahunaGhar and preserve Ban Than (Religious site) at DanuwariHarion, • Maintenance for Bishwa Shanti BauddhaGumba at Tamang Tol Lalbandi, • Construct compound wall to preserve JhyangChhyubChhyolingGumba at JitpurSimara 1 Pathalaiya, playground and the area • Support to construct deep boring for irrigation at Majhi bastiNijgadh, • Conduct Eye Health Camp in project area Road Safety issues • The road safety issues will • Overhead crossing spot should be marked in market incorporate in the detail design area and dense settlement areas report • Safety for school children and elderly people • Rapid Response team will be Quick rescue/response is needed in case of accident and mobilized during project incident implementation Environment related Issues • The of environmental safety • River training works and control of inundation during design will be incorporated in road construction the detail design report • Deforestation can be caused by construction related • The contractors EMP will cover human flow the issues of spoil and the waste management Public/Road Infrastructures The incorporation of issues of road • Road improvement/widening works should start rapidly. infrastructures will be recommended • The dismantle and damage of public structure should be to design team minimized 135 Social and Cultural issues • Resettlement Action Plan and • Compensation of public and private structures with will be prepared and incorporates standard replacement value the issues • Relocation of public utilities and cultural assets • ESMP will incorporate the issues (shrines/small temples and religious trees) • Damage of public/private structures Gender related Issues: • The ESIA, RAP/IPDP will • Gender equality should be taken into consideration for incorporate such issues employment • Increase in immoral activities among women and girls, • Human flow can cause GBV in construction period Table 6: Summary of the raised issues during Public Hearing Issues raised Settlements of M Response Date: From 22nd to 25th May, 2023 Social and Cultural issues Kajjana, Dhanushadam, Ganeshman Charnath, • Need discussion with Design Team • A structure reflecting the Mithila culture should be built at Dhalkebar Chowk towards Mithila, Bardibas, Gaushala, Ishwarpur, and Client Janakpur Junction. Lalbandi, Hariwan, Bagmati, Vrindavan, • Will be included in EIA report • Chautaras and temples should be managed properly by giving appropriate option. Chandrapur, Gujara, Kolhabi, Nijagadh • 6-lane highway is proposed at • Since Lalbandi Bazar is urbanizing rapidly, 6-lane highway should be constructed. Municipality and JitpurSimara Sub Lalbandi and other similar urban • Impact on existing water supply, fiber net and sewerage management should be Metropolitan city sections addressed. • Will be addressed in EIA • As private structures within ROW of Lalbandi area will be affected, more study should be report/RAP report done. • As there will be more adverse impact of flyover, alternative design should be done with less adverse impact. • Management of temples and waiting rooms should be done in coordination with the locals. • During the construction of the road, the community forest user committee should be informed and coordinated about the program to minimize the effects of cutting trees (within the road boundary). • Since there is no deed transfer of ROW within Chandrapur Municipality, construction works should be commenced after initiating deed transfer. • Initiation should be taken to make electric poles underground in urban areas. • While implementing road design and drainage design, coordination with local level should be done and implement work accordingly • Deed transfer of lands within ROW of road is still pending and the project should address this too. • Alternative route for schools and business should be managed during construction for minimizing the impact. 136 • Trucks are parked in this area due to which it is difficult for teaching and studying by students. Therefore, trucks holding in this area should be removed. • As there is three-way junction, refreshment center should be constructed nearby. Historical aspect of the junction should be preserved and reconstructed. • Ten shutters of Shri Nepal National Secondary School of Pathalaya are being built close to road and are being used for the income-earning of the school. If possible, it should be protected or if the design occupies a 50-meter ROW area at this location and needs to be removed, reconstruction/rehabilitation cost should be proposed. • Road Safety issues • Need discussion with Design • Crossings in hospital and school areas should be added as required and as discussed in Team and Client previous meetings. • Will review elephant movement • Proper arrangements should be made to facilitate the movement of animals in the forest consideration in Railway area between the railway and the East-West highway. alignment • Crossings should be constructed at three locations between Ishworpur Banke to Fuljodh • For elephant crossings, will be where there is elephant movement and underground should be constructed at junctions discussed with Biodiversity (chowks). expert • Crossings should be constructed at three locations between Ishworpur Banke to Fuljodh • For underground at junctions, where there is elephant movement and underground should be constructed at junctions need discussion with Design (chowks). Team and Client • Railings should not be placed on the roadside in the market area. • For deed transfer of lands with • Underpass should be constructed in junctions like Sukepokhari Campus Road. ROW, arrangement process will • Crossing facility should be provided along Bagmati Municipality and Kamaiya Campus be addressed in EIA report locality • This is a commendable and positive program.Proposed box culvert should be used as animal crossings. The proposed structure should be managed at the proper location, wildlife movement should be considered and addressed, some transmission lines are undergrounded that should be coordinated and extended. • Underpass should be constructed at Putali Chowk of Bagmati Municipality as it is the junction for way to Bharat Tal and Road connecting with Kathmandu Fast Track. • Considering the population density of Nijgad market, service centers, schools, bazaars, etc. sky bridges (overhead bridges) should be provided, accordingly, disabled-friendly, child-friendly, women-friendly structures should be constructed like toilets should be made women-friendly. • After construction of the road, as speed of the vehicles will increase increasing probability of accidents, so as to solve this problem, speed management, traffic safety, zebra crossings and speed limits should be provided. • For protection of wild animals in big forest areas, animal crossings, under pass etc. should managed properly. Fencing of forest area should be provided. For protection of wildlife in forest areas, adequate speed reducing mechanism and signs should be managed. 137 Environment related Issues • Need discussion with Design • Design should be done considering water logging/flooding issues in Mithila Municipality Team and Client 10 and other areas. • Masala tree will not be favored • Masala tree (Eucalyptus) should be removed from road side and plantation of green, fruit for new plantation and flower bearing plants should be done. • Will be discussed with • Ratu, Aurhi and Jalad rivers are areas for elephant movement, so they should be included Biodiversity expert in the report. • Will be done accordingly • During project construction, trees should be cut down fulfilling legal provisions of • Will be addressed in EIA report Government of Nepal. • • Plants that promote greenery should be planted in Hariwon market area. • Special importance should be given to the environmental aspect during the extraction and use of construction materials. • Project should be implemented being under the Forest and Environment Acts and considering experience from other similar projects. • During project implementation, provision for protection against fire hazards should be kept and forest area should not be disturbed while stockpiling quarry and construction materials. • For growing trees that take long time to grow like sal trees, stakeholders related with forest should to coordinated. • The project should be implemented in a direct and environment-friendly manner, considering the smoke-dust and traffic movement and public health within market area • Looking at the land structure and ground condition of Nijgad market, rainwater/water coming from the north cannot be drained easily from existing causeways so design should be made to drain water of eastern region from central of Nijgadh to BhamaraRiver and western region to Bakaiya River. As southern section of the road is low relate to northern section, it is suggested to pass water from northern side drain to southern side drain. • For making highway beautiful and clean, plantation along median should be done develop accordingly • Public/Road Infrastructures • Need discussion with Design • The park in Dhalkebar Chowk should be protected and the Dhalkebar Chowk should be Team and Client managed through fly over and underpass. • Will be addressed after discussion • Underpass should be constructed in different junctions especially in areas with schools with resettlement expert and hospitals. • Will be addressed in EIA report • Existing road is different than road jurisdictions and this issue needs to be addressed. • Bridges should be managed in hat bazar areas of Hariwon and Nawalpur. • Special attention should be given for water logging and drainage management. • Affected structures including temples and drinking water should be restored. • Water flow from north to south in areas where there was no Hume pipe previously should be arranged and additional drain should be provided in Chapur Junction. • Sky bridge, one towards left and one towards right of Chapur Junction should be provided. • Approach to under construction charging station near Chandi River should be managed 138 • In Nijgarh Bazar, water pipelines, telephone, fiber and electricity lines built in the north- south and within ROW of the road should be arranged in a proper manner towards the corner of roadside area. Water supply pipe should be managed prior to construction. • Since water supply is managed by the drinking water consumer committee, the cost of damage, demolition during road construction should be estimated and cost should be borne by the project. • As there is Fast track, railway and proposed international airport within the vicinity of this area, considering construction of all these infrastructures, charging station, bus park, signature bridge of Bakaiya River and service lane up to Fast Trak should be constructed. • Economic Issues • Need discussion with Design Team • The project should address socio-economic subjects like school reform, market and Client management, trainings related to agriculture etc. Existing carts in the road side should • Will be addressed in EIA report also be managed. • During the construction stage, 75 percent (of the local residents should be involved in the project. Grievances Mechanism ESIA recommends overall one GRM • Issues of project related grievances during construction phase and within that two-separate committee • (one for labour related grievances and one for GBV related grievances) Other Issues: • Will be done accordingly during • The contents of the report should be implemented and the road construction should be EIA approval process completed quickly and efficiently. • Construction work should be done quickly and efficiently in urban areas. • Special attention should be given to quality work while constructing road. • Since information about the date and venue of Public Hearing is received late, information flow should be made effective. • Construction work should be done with less damage to the existing road condition. • The report should be discussed within department and ministry with representatives of Parsa National Park and Buffer zone area and take suggestions 139 Annex F: SEA/SH GRM guidelines SEA/SH GRM management process 140 The PIC within the project level GRM will administer all SEA/SH related complaints incurred by the project. The PIC should be aware that his/her/their function is not to investigate and resolve SEA/SH cases directly but rather to review cases, render and administer referral to the intermediary GBV service provider* who will directly manage SEA/SH cases/survivors and support them. The PIC will be trained on SEA/SH/GBV related issues, including CSA/CSE, with a specific focus on management and response procedures to strengthen the redress system. While this SEA/SH grievance redress mechanism is established to address project induced SEA/SH allegations and provide comprehensive support and services to the survivor, it can also uptake SEA/SH cases within the project area and provide referrals only. GBV providers should have had training/experience on how to evaluate and manage GBV survivors, including training on evaluation and management of child GBV survivors. Step-wise sequence on SEA/SH GRM function: Step 1: Receive, register and acknowledge the grievance: • The complainant can register complaints/grievances at the NNM Road project site office located at Mugling, Chitwan. All SEA/SH related grievances will be immediately directed to the PIC, who in turn will refer the cases to the GBV service provider. • SEA/SH related complaints can be received using a regular project-level GM channel, such as mail, text message, email, website, telephone, suggestion/grievance box or through the service provider. The PIC will receive, and record (Annex 1) a reported incident or suspicion. Only upon securing the survivor's written informed consent (Annex 2), and informed assent for children (Annex 3),the complaint will be referred to a relevant, pre-identified intermediary GBV service provider for further management of the case and appropriate support to the survivor. Grievances will be registered and recorded using a coding system to ensure confidentiality and protect survivor’s identity with minimal informat ion including (1) the allegation in the survivor’s own words; (2) if the alleged perpetrator is related to the project; and, if possible, (3) the age and sex of the survivors. • Acknowledge the grievances through phone call and email. Step 2: Review and evaluate grievance: • Upon the survivor's consent, the PIC will then review the case and assess whether the perpetrator is linked to the project or not. If yes, then the case is both (I) handed over to the intermediary (GBV service provider) for appropriate support to the survivor and (ii) reported internally for investigation and depending on findings of an enquiry, possible disciplinary action. Any disciplinary action taken is then reported back to the survivor. If the case is not related to the project, it is solely referred to locally available service providers and the National helpline for support. Step 3: Respond to grievance: 141 • Upon receipt of any SEA/SH related grievance, and with the survivor's informed consent, the PIC within 24 hours refers the case to the intermediary GBV service provider who is already identified and procured in advance. For children under 18 years of old, the process for informed assent/consent varies, depending on their age, informed consent/assent should be sought from the child (depending on their understanding) and their parent or legal guardian. • The rights of survivors to privacy, confidentiality and informed consent in respect of assistance shall be respected at all times. The identity of the survivor, any witnesses, or family members contacting the GRM will be protected. Only with the survivor's informed assent/consent or under the legal obligation may their identity be revealed. • The intermediary GBV service provider will immediately provide appropriate support services– such as medical assistance, security and shelter, psychosocial counselling – within their scope. They should also refer the survivor to other relevant organizations working on GBV (for legal support as per GoN guidelines) if needed.(Annex4 : Role of GBV service provider) • Only with the survivor's informed consent to proceed with accountability processes, the GBV service provider will represent the survivor and support her/him throughout until the case is closed. • If the survivor denied consent, the case or SEA/SH related grievance should be closed automatically. Step 4: Close-out/follow up: • The PIC will closely and regularly coordinate with the intermediary GBV service provider for updates on the status of the case, before a final close of the case in the GRM Information sharing of SEA/SH grievances With the written and informed consent of the survivor, the PIC will report minimal information to the Project Coordination Unit (PCU). This will include details of (1) the nature of the case; (2) if the case is project-related; (3) age and sex of survivor (if available); and (4) if the survivor received/was referred to services (WB SEA/SH GRM note, 2020). The PCU will then provide the same minimal information to the Bank task team leader. At the same time, the PIC will also maintain communication and information sharing mechanisms with the GBV Service Provider mainly on the status of the case and details of any support provided to the survivor. Monitoring and reporting The PIC is responsible for monitoring the response measures and maintaining close communication and coordination with the GBV service provider. The GBV service provider will submit a monthly progress report to PCU with no personal details disclosed about the survivors but on the number of cases managed and the kind of services provided. The Monthly Progress Report (MPR) should include: 142 - the number of project-related SEA/SH complaints received and/or referred by the grievance mechanism disaggregated by age and sex - the number of open cases and the average time they have remained open - the number of cases closed; the average time they had remained open; and the number of days / months till case closure - the number of survivors accepting referral to GBV services for the reported incident and the number or survivors that did not Disclosure of SEA/SH Grievance Redress Mechanism Prior to commencement of construction activities, the GBV service provider has to conduct a community sensitization program in order to disseminate information about the SEA/SH Grievance Redress Mechanism. The information on SEA/SH redress mechanisms will also be part of the overall project level GRM dissemination activities including any consultation that the project conducts. The project office should broadcast about this SEA/SH GRM on local FM regularly, with information on how and where survivors can submit SEA/SH related grievances including CSA/CSE 143 Government of Nepal Ministry of Industry, Commerce and Supplies (MoICS) and Ministry of Agriculture and Livestock Development (MoALD) Strategic Road Connectivity and Trade Improvement Project (SRCTIP) Trade Component Stakeholder Engagement Plan (SEP) September, 2020 144 Table of Contents Acronyms 146 Executive Summary 148 1 Introduction 152 Context of the Document 152 Scope, Purpose and Objectives 152 Project Background 153 Current Stage of the Project 154 Summary of Potential Environmental and Social Impacts 155 Project Alternatives 156 Previous Stakeholder Engagement Activities 156 2 Key Standards and Legislation 160 National Legislation 160 World Bank Environmental and Social Framework (ESF) 161 3 Project Stakeholders 163 Stakeholder Identification and Analysis 163 Stakeholder Mapping 170 4 Stakeholder Engagement Plan 173 Strategies for Consultation 182 Strategies for Vulnerable Groups 183 Strategies for Information disclosure 184 Review of Comments and Report Back 188 5 Stakeholder Engagement Management System 189 6 Grievance Mechanism 190 Objectives 190 Use of the Existing Dispute Resolution Systems 190 The Complaint Resolution System 190 The Grievance Procedure 192 7 Monitoring and Reporting 197 8 Roles, Responsibilities and Resources 200 Appendix A: Planned Stakeholder Engagement Activities 205 Appendix B: Details of Stakeholder Consultation and Disclosure Workshop – March 2020 216 Appendix C: Grievance Form and Close-Out Template 221 145 Acronyms Acronym Description BMP Biodiversity Management Plan CIA Cumulative Impact Assessment CLO Community Liaison Officer CSO Community Service Organisation DCC District Coordination Committee DAoI Direct Area of Influence ESCP Environmental and Social Commitment Plan ESF Environmental and Social Framework (World Bank) ESIA Environmental and Social Impact Assessment ESMP Environmental and Social Management Plan ESS Environmental and Social Standards FAQs Frequently Asked Questions FNCCI Federation of Nepalese Chambers of Commerce and Industries FPIC Free, Prior and Informed Consent NFIN Nepal Federation of Indigenous Nationality GBV Gender Based Violence GoN Government of Nepal GRM Grievance Redress Mechanism IPs Indigenous Peoples IPPF Indigenous Peoples Planning Framework Km Kilometres MoALD Ministry of Agriculture & Livestock Development MoICS Ministry of Industry, Commerce and Supply NCC Nepal Chamber of Commerce NGO Non-Governmental Organization PAPs Project-Affected Parties PAM Project Affected Municipalities PIC Project Information Centre 146 PID Project Information Document RPF Resettlement Policy Framework SEA Sexual Exploitation and Abuse SEP Stakeholder Engagement Plan SRCTIP Strategic Road Connectivity and Trade Improvement Project ToR Terms of Reference WB World Bank 147 Executive Summary This Stakeholder Engagement Plan (SEP) has been developed to ensure the process of continuous interaction with the project stakeholders in the course of preparation and implementation of the SRCTIP-Trade Facilitation Component .This process is essential for the Project’s successful planning, implementation, the effectiveness of the Project. By undertaking activities proposed in this SEP, The MoICS and MoALD the implementing agency of the Project, demonstrates its openness, responsiveness and willingness to embark on the constructive dialogue with its stakeholders as per the prevailing law of Nepal as well as the World Bank Environmental and Social Standard (ESS) 10: Stakeholder Engagement and Information Disclosure. The SEP has been developed at this stage of the project given that the scale and exact locations of project activities to be implemented under this component are not yet determined. Details will be determined when the relevant feasibility studies as well as Environmental and Social Studies are conducted during the detail design phase. SRCTIP-Trade Facilitation Component emphasizes the significance of close involvement of the communities and their representatives in the Project Area of Influence via the process of informed consultation, participation and good faith negotiation throughout the Project lifecycle. The SRCTIP-Trade Facilitation Component also recognizes that its collaboration with the Indigenous Communities residing in the area of its Project activities is of paramount importance to ensuring that this on-going relationship is built on the principles of trust, respect, transparency and mutual consensus. To achieve this, the SEP is intended as a public document that is open for discussion with the stakeholders and will be subject to regular revision to remain up-to-date and to reflect outcomes of the continued engagement. The SEP consists of the following elements: ➢ Scope Purpose and Objective of SEP ➢ Description of the SRCTIP-Trade Facilitation Component and its Sub-Projects ➢ Outline of the potential environmental and social issues associated with the Project and stakeholder need ➢ Overview of applicable standards legalisation of stakeholder engagement, including requirements of the GoN and World Bank standards; ➢ Identification of the SRCTIP-Trade Component Stakeholders and their analysis ➢ Stakeholders mapping and stakeholder engagement plan summary proposed stakeholder engagement activities and methods for future engagement 148 ➢ Strategies for information disclosure communication and consultations methods vulnerable groups, indigenous people and resettlement planning process ➢ Stakeholders engagement management system ➢ Grievance Mechanism enabling the lodging and addressing of complaints from the stakeholders ➢ Indicators for monitoring and reporting ➢ Roles responsibilities and resources to ensure effective implementation of the SEP at various phase The SRCTIP-Trade Facilitation Component’s Project Coordination Unit (PCU) established within MoICS/MoALD invites its stakeholders to take part in ensuring that this SEP functions as a live interactive document and welcomes feedback on the proposed process of engagement. 149 150 151 1 Introduction Context of the Document The World Bank is supporting the Government of Nepal (GoN) to implement theStrategic Road Connectivity and Trade Improvement Project (SRCTIP) to improve the efficiency and safety of select transport infrastructure, improve the efficiency of cross-border trade, and strengthen capacity for strategic road network management in Nepal. This document forms the Stakeholder Engagement Plan (SEP) for the Strategic Road Connectivity and Trade Improvement Project (SRCTIP), specifically for Component 1 of the SRCTIP, Trade Facilitation. The SEP identifies the project stakeholders and describes how these stakeholders will be consulted throughout the project lifecycle. on the findings on the risks, benefits and other aspects of the project activities which have been described in this SEP are preliminary, based on currently available data, surve ys and studies. The SEP is a living documentand will be updated and revised as the project progresses. This will include a revision prior to the construction and operation phases so that the SEP continues to be fit for purpose. Scope, Purpose and Objectives Stakeholder engagement refers to a process of sharing information and knowledge, seeking to understand and respond to the concerns of stakeholders, and building constructive and responsive relationships that are important for successful management of a project’s environmental and social risks, as well as the sustainability of a Project’s outcomes. The Project team is committed to undertaking a process that delivers an inclusive dialogue with the Project stakeholders. OBJECTIVES OF THE SEP • To establish a systematic approach to stakeholder engagement that will help MoICS/MoALD build and maintain a constructive relationship with stakeholders, especially Project affected parties. • To assess the level of stakeholder interest and support for the project and to enable stakeholders’ views to be taken into account in project design and to improve the environmental and social sustainability of the Project. • To provide means for effective and inclusive engagement with Project-affected parties and other interested parties throughout the Project life cycle on issues that could potentially affect them. • To ensure that appropriate Project information on environmental and social risks and impacts is disclosed to stakeholders in a timely, understandable, accessible and appropriate manner and format. 152 • To provide Project-affected parties with accessible and inclusive means to raise issues and grievances, and allow MoICS/MoALD to respond to and manage such grievances. Project Background The proposed development objective of the project isto improve the efficiency and safety of select transport infrastructure, improve the efficiency of cross -border trade, and strengthen capacity for strategic road network management in Nepal The proposed project seeks to address poor transport connectivity and trade facilitation - two notable reasons for Nepal’s low competitiveness, a key factor limiting its growth - through increasing efficiency in movement of people and goods within and across the borders to enhance access to markets and opportunities and trade competitiveness. The SRCTIP comprises four different components including trade facilitation. The scope of this SEP covers Component 1 Trade Facilitation only. Component 1: Trade Facilitation The objective of this component is three-fold: (i) reduce the time taken for goods transit at selected border crossing points; (ii) improve capacity and efficiency for sanitary and phyto- sanitary (SPS) management at selected locations and for targeted products; and (iii) enhance capacity for managing trade. The support will consist of three sub-components: (a) Augmentation of physical infrastructure, equipment, inspection and related border transit management systems that are required to absorb increasing traffic and trade volumes at key border crossing points at Birgunj, Bhairahawa and Biratnagar; (b) Augmentation of equipment and training, and construction and/or renovation of lab buildings at key border locations; and (c) Knowledge and capacity building for: continuous improvement of the trade policy environment; monitoring of trade performance; and development and implementation, and monitoring and evaluation, of targeted trade promotion measures. Elements within the Trade Facilitation component include the below: 1. Border Infrastructure i. Improvement and Strengthening facilities at Bhairahawa, Birgunj and Biratnagar Integrated Check Posts (ICPs):All the ICPs have been constructed and are under operation process. Some basic facilities in the ICPs such as Lab building, parking yards, warehousing and others are yet to be improved and strengthened. ii. Construction of Container Freight Station (CFS): Birgunj ICD is only one rail linked ICD of Nepal which is linked to Kolkata and Visakhapatnam port. The space is not sufficient to handle dirty/dusty bulk cargo. And therefore, CFS MoICS/MoALDr to ICD Birgunj needs to be constructed to resolve the logistic and space problems. MoICS has identified the land for this purpose. 2. Strengthening warehouse, collection/processing/semi-processing centers 153 i. Establishment of Warehouse with cold storage facilities at border points:Many border Customs points do not have warehouse facilities to exportable and imported cargoes. Therefore, such warehouses with cold storage facilities need to be built mainly inBiratnagar, Birgunj and Bhairawa ii. Construction of collection/processing/facility centers: Nepal needs to construct collection and processing/semi-processing centers with warehouse and cold storage facilities in the major areas so that many agriculture, herbal and horticulture products can be integrated into the production and value chain development process. Some of the potential locations include Pokhara and Kathmandu/Kavre. 3. Strengthening laboratory testing and certification at border points Nepal is facing various non- tariff- barriers in export and also it has not been able to regulate import through proper testing laboratory system. Therefore, strengthening laboratory testing and certification for SPS and TBT measures at border points are proposed. 4. Access Roads The designs and works for ‘Access Roads’ will have provisions for road construction/maintenance/expansion to improve connectivity of ICDs, cold storage centers and other structures as well as better management of climate change impacts and road safety related issues and risks. Exact location of access roads needs to be explored and defined. 5. Products and value chain development of priority export potentials The Government of Nepal has identified some export potentials (large cardamom, ginger, tea, chyangra pashmina, carpet, MAPs, footwear, leather and leather products etc.). These products need to be developed and diversified well to harness the potential benefit. Therefore, products and value chain development of these products focusing on construction of product specific zone, common facility centers and establishing training and design centers are needed (location to be identified through further discussion). 6. Other infrastructure and supports Nepal has huge potential of exporting Himalayan Spring water mainly due to its Himalayan range from the East to the West. However, due to infrastructure and technology gap, it has not been able to exploit the potentials. Therefore, necessary infrastructure, technology and other logistic facilities, such as processing plants, equipment, and skills (technical knowhow) among others are needed to support and facilitate entire product and value chain development of Himalayan spring water. Current Stage of the Project The Project is currently at the planning phase. While MoICS&MoALD are still working to develop technical sub-components of the project SRCTIP-Trade Component, an ESMF has been developed for the project. The ESMF identifies, assesses environmental and social risks and recommends mitigation measures. Further information is provided in Section 1.4.1.MoICS &MoALD have also prepared other Environment and Social Safeguard related documents in line with the Bank’s E & S Standards, namely Environment and Social Commitment Plan 154 (ESCP), Labour Management Procedures (LMP), Resettlement Policy Framework (RPF) and Indigenous People Planning Framework (IPPF) in addition to this Stakeholder Engagement Plan (SEP). Environment and Social Management Plan (ESMP) of sub-projects will also be developed prior to each sub-project approval. Consistent with the objective of engaging stakeholders all throughout the life cycle of the Project, stakeholder engagement activities at this stage will focus on: • Disclosing Project information including alternatives; • Informing stakeholders about the status of the Project; • Seeking stakeholder inputs on various environmental issues, management measures and benefit; and • Obtaining stakeholder insights that would help the evaluation of Project alternatives. Refer to Section 4 for detailed stakeholder engagement plan for the current stage of the Project development. Summary of Potential Environmental and Social Impacts Potential environmental and social impacts and benefits of the Project, as highlighted in the ESMF, impact assessment studies, and during initial stakeholder consultation sessions, that require particular attention during project implementation include: • Land acquisition and compensation where private land and property is required for construction under the various components), and finding suitable replacement land to resettle displaced families; • Relocation of public utilities including electric power distribution lines and water pipes; • Engaging with Indigenous Peoples to avoid adverse impacts on IPs from project activities and to promote project benefits to IP; free, prior, and informed consent of the Project from IP communities may be required; • Managing environment impacts, which may include forest clearance around access roads, cold storage construction site, risks of landsides and impacts on natural resources used by communities; • Managing social impacts such as in-migration of workers resulting into labour influx and preserving Indigenous Peoples’ way of life; • Potential impacts on air quality due to excavation, breaking rocks, movement of vehicles and equipment, open piles of topsoil and spoil, etc; • Noise, dust, waste generation, hazardous materials pesticides generated from Labs, use and traffic disturbance from construction vehicles and machinery; • Biodiversity impacts as the project entails risks to critical and natural flora and fauna habitats, wildlife, risk of grass land fragmentation • Health and safety impacts on community and especially the safety of women; 155 • Community access to roads; • Increased demand on social infrastructure and services; • Generation of local income through the recruitment of workers from local communities to the project; and Appendix A provides further information on the potential environmental and social risks and issues identified ESMF and how MoICS&MoALD will manage them. The potential risks and impacts identified in the ESMF and raised, most likely, by stakeholders are covered by the eight World Bank Environmental and Social Standards (ESS), including ESS10 – Stakeholder Engagement and Information Disclosure (further information in Section 2.2). MoICS&MoALD will work to meet these standards, therefore covering issues raised by stakeholders. Project Alternatives A number of alternative options are being assessed for the Project to avoid and minimise the potential impacts on the environment and surrounding communities. These alternatives include: • Engineering and trade optimization in terms of capacity; • Alignment of the access roads to ensure slope stability and traffic safety, and to minimise impacts on households, grasslands, agricultural areas, and the communities in general; • Location of Project ancillary facilities (e.g., worker camps, disposal areas, quarries, crushing plants, power plants, maintenance shops, storage yards, fuel storage) to maintain community safety, and minimise physical resettlement, economic displacement, disruption of communities to the extent possible. Previous Stakeholder Engagement Activities An initial site visit was conducted by Environment and Social Safeguard Specialists of MoICS/NITDB during December 26-31, 2019. This provided an opportunity to observe selected Project areas and conduct informal stakeholder meetings. This included a meeting with ICD, Birgung team, a meeting with ICP team, and conversations with local communities in Birgunj. The results of consultations undertaken in separate locations in the project influence area during the past reveal that PAPs are mainly concerned about a) compensation rates for lost land and assets; b) the provision of broader benefits by the Project authorities, including employment opportunities, project shares, public infrastructure and access to services; c) the alignment of the access road for the Project; and d) the preservation of local traditions and cultures. This feedback triangulates well with comments solicited from PAPs and Other Interested Parties during less formal meetings and dialogues held both before and after that, and is feeding directly into the preparation of multiple social and environmental mitigation plans for the SRCTIP-Trade Component. 156 Scoping consultations for ESA will be conducted for the project and its sub-components. The results of the completed scoping consultation activities will be summarised in Appendix, when available. The Ministry of Inductry Commerce and Supplies (MoICS) and Ministry of Agriculture and Livestock Development (MoALD) has jointly organized a consultation and disclosure workshop on 2nd March, 2020 at Nepal India Regional Trade and Transport Project’s Project Coordination Office meeting hall, Bhadrakali, Kathmandu. The main objectives of the Workshop were: • Create awareness about the project, location, and benefits • Disclose information about potential impacts of the project; • Solicit feedback from stakeholders • Meet regulatory requirements: GoN and World Bank • Draw suggestions to enhance project design and impact mitigation The invited stakeholders from respective ministries and departments have actively participated and shared their views and feedback. The summary of the issue raised/feedback and corresponding responses are as tabulated below in Table-1. Table-1 Issue Raised and Response during Stakeholder Consultation SN Issue Raised Name/Organization Response Responsibility 1. What are the provisions/ Mr. Rajan Sharma, • The general provision has been MoICS, mechanisms incorporated for Chairman Nepal Freight included in the ESMF of the MoALD-PCU Establishment of fumigation Forwarders Association Trade Component; the detail will center at ICD to fumigate goods (NEFFA) be incorporated during the being export from Nepal such as detailed design stage. carpet, wooden carved items etc. • Proper management of solid • The guideline will be reviewed and waste and effluent, it should not followed and incorporated the be like in Birgunj ICD measures as appropriate. What about provision of the • The provision has been included in Plantation hence to maintain the ESMP and further detailed in sufficient greenery at project site ESMP during the Execution of the project 2. Laboratory waste should be Dr. Modnath Gautam, • The general provision has been MoICS, managed properly. Good Senior Vetenary Officer, included in the ESMF of the MoALD-PCU laboratory practices shall be Department of Trade Component. established Livestock, MoALD • The The detail will be incorporated in the ESMP during Proper management of carcasses the execution of the project . and ill livestock and birds especially during export 157 3. During the construction and Dr. Mahadev Prasad • The general provision has been included MoICS, Operation of the project there Poudel, Sr. Agro- in the ESMF of the Trade Component. MoALD-PCU will be impact on the agriculture Economist; Department This issue will be brought forward nearby the construction site due of Agriculture; MoALD during the detailed design phase and to to project activities how this the level extent suggestion will be issue will be managed? incorporated. Dust management during construction works 4. What are the provision for the Mr. Maahesh Acharya, The project doesnot required MoICS, encroches, squatters and Senior Plant Protection acquisition of the land. In addition most MoALD-PCU economically displaced people Officer; Plant of the work will be confined in the due to the implementation of the Quarentine and Pesticide closed boundary of existing ICD and project Management Centre, ICP however, HHs that are migrated MoALD and settled along the roadside for day to Conservation of the local day earning from the small tea shops, indigenous cultural values and vegetable/fruit stalls, etc.which will be norms covered by RPF and IPDP Generally the project do not expected to harm IPs. However meaningful consultation will be done with IP communities during detailed design and implementation of the project. . 5. a. The issues related on GBV Mr. DependraKafle, • The GBV risk mitigation plan will MoICS, and equal wages for Secretary, National be prepared. The GBV issues will MoALD-PCU Male/Female will be Women Commission be minimized and mitigatedbased ensured? (NWC) on the GBV risk mitigation plan. • The Labor Mannagement Procedure (LMP) ensure the equail wage for man and women. COVID-19 considerations: The COVID-19 pandemic brings additional health and safety risks and challenges to the project due to the risk of COVID-19 transmission amongst workers and with the host community. State-imposed COVID control measures including movement restrictions, physical and social distancing can derail stakeholder engagement and consultations. It is imperative to assess and mitigate the risks of COVID transmission among workers and to provide a safe environment for project workers and local communities. As a first step, contractors and workers on this project will (i) adhere to all COVID control protocols imposed by the Government of Nepal and provincial authorities; (ii) where necessary, prepare and implement site-specific measures (as part of the project OHS plan) to mitigate the risks of COVID transmission among workers; (iii) promote measures for preventing the spread of COVID among host communities. As part of E&S screening, contractors will assess the risks of COVID transmission before undertaking project activities: site access, construction of labour camps, consultations with project stakeholders, and based on the assessment, ensure that ensure that basic COVID-19 protocols are observed such as maintaining social distancing and practicing safe hygiene. The OH&S Specialist will perform additional roles as the focal point for COVID-19 and coordinate site specific measures with local health authorities and 158 community leaders. The World Bank’s Technical notes and draft protocols may be referenced for further guidance on the assessment and management of COVID-19 risks at construction sites. 159 2 Key Standards and Legislation The Project will conform to the legal and administrative requirements of the Federal Democratic Republic of Nepal, international treaties to which Nepal is signatory, and to relevant international standards, in particular the World Bank Environmental and Social Standards. National Legislation Key national legislative requirements and standards concerning public consultation and participation that apply to the Project include: • Constitution of Nepal 2072 (2015), Article 27 states that all citizens have the right to demand or receive information on any matter of his or her interest or of public interest, except for information that has to be kept confidential in accordance with the laws. • Right to Information Act (2007) requires all public bodies to make proactive disclosures of certain types of information to respond to information requests. Section 4 of the Act elaborates on the responsibility of a public body (MoICS&MoALD, in the case of the SRCTIP-Trade Component) to disseminate information about the Project in an open and transparent manner, and make it easy for the public to access the information. • Good Governance Act (2008) has provisions for holding public hearings (Section 30) and also specifies the participation at these hearings such as subject matter experts, stakeholders, and representatives of civil society and officials of the local bodies. Section 31 of the Act requires public bodies to provide a Grievance Management Process, including maintaining a complaint's box to collect grievances. • Environment Protection Rules (1997) has provisions requiring holding public consultations and acquiring feedback. Rule 4 requires that an Environmental Impact Assessment scoping document incorporate public concerns about the development. Notice about the proposed project must be posted in the local area and stakeholders are invited to express their view about the project in writing. Rule 7 requires the proponent to organise a public hearing about the proposal "at the area of Municipality where the proposal is to be implemented and collect opinions and suggestions�. • Land Acquisition, Resettlement and Rehabilitation Policy (2015) has implementation policies requiring meaningful consultation with affected persons and vulnerable groups, disclosing information on resettlement planning and implementation in periodic manner, and establishing appropriate grievance redress mechanism. The policies also put emphasis on giving priority to project alternative with less environmental and social impacts and consult on the alternative options with the affected stakeholders. 160 • National Land Policy (2019) is underpinned by an inclusive agenda that covers the land rights of women and vulnerable groups, including rehabilitation of the landless, squatters and informal tenure-holders for improved housing; access to land and security of tenure; tenure security for landless peasants for farming; women’s access to land ownership; and the optimum use of land for sustainable housing. In addition, various government policies require participation of underrepresented groups including women, Dalits and Adibasi/Janajati (Indigenous nationalities) in policy and decision- making, which also apply to engagement and communication. For example, the Fundamental Rights Section under Article 21 included a right to social justice which gives indigenous nationalities the right to participate in state structures on the basis of principles of proportional inclusion. Under Article 33, the Responsibilities, Directive Principles and State policies section includes a policy to uplift the economically and socially disadvantaged indigenous nationalities by making provisions for reservations in education, health, housing, food security and employment for a certain period of time, as well as a policy of making special provision on the basis of positive discrimination. Nepal voted “Yes� to the UN Declaration on the Rights of Indigenous Peoples (UNDRIP) at the UN General Assembly in 2007. In addition, Nepal ratified as a primary international legal instrument the Convention on Indigenous and Tribal Peoples of the International Labour Organization (ILO, Convention no 169) in 2006. World Bank Environmental and Social Framework (ESF) Environmental and Social Standards 10 (ESS10) Stakeholder Engagement and Information Disclosure requires project proponents to engage with stakeholders throughout the Project lifecycle, and through disclosure of information, consultation, and informed participation. To facilitate this, ESS10 requires the proponent to develop and implement a Stakeholder Engagement Plan that is appropriate to the nature and scale of the project and its risks and impacts, and tailored to the characteristics and interests of the affected communities. ESS10 requires a SEP to include differentiated measures to enable effective participation of those identified as disadvantaged or vulnerable. A grievance mechanism and ongoing monitoring and reporting to affected communities are also required. All standards have stakeholder engagement requirements; therefore, ESS10 applies to all standards. Furthermore, Environmental and Social Standard 7 (ESS7) on “Indigenous Peoples /Sub-Saharan African Historically Underserved Traditional Local Communities� requires additional consultation measures for projects such as SRCTIP-Trade Component which affect Indigenous Peoples. The World Bank has developed a range of guidance notes under the individual standards. These guidance notes will be used to guide the Project. 161 The World Bank has also developed templates and checklists, which will assist the Project team. These include: • An Environmental and Social Commitment Plan • Grievance Redress Mechanism Checklist • Labour Management Procedures Template • Stakeholder Engagement Plan Template. 162 3 Project Stakeholders This section outlines the key stakeholders as identified now and the plan for engaging with them. Stakeholder Identification and Analysis For the purposes of this SEP, as defined in the World Bank Environmental and Social Framework, “stakeholder� refers to individuals or groups who: (a) are affected or likely to be affected by the Project (project-affected parties); and (b) may have an interest in the Project (other interested parties). Stakeholder identification for the SRCTIP-Trade Component will be initiated during the scoping meetings, once Component activities and locations are defined, and will be further developed during the stakeholder mapping workshop to be held with key representatives from the World Bank and the MoICS/MoALD team. The stakeholder mapping workshop will be undertaken to: • Confirm the stakeholders and groups who were identified in initial scoping exercises and further revise and update the stakeholder list with input from key stakeholders; • Analyse the level of impact the Project have on each stakeholder group, their level of interest, influence and importance, to identify the level of engagement required for each group; and • Identify engagement strategy with each stakeholder group and assign responsibility to team members. Table 1: Summary of Stakeholders provides a summary of Project stakeholders to be consulted, which have been grouped into 15 categories. Table 3.1 Summary of SRCTIP-Trade Component Stakeholders Stakeholder Group Stakeholder Project-Affected Parties 163 Stakeholder Group Stakeholder Directly Affected • Individuals and households that are located within the Project Population Direct Area of Influence (DIA): • Environmental – those areas located within the Project’s footprint or area of disturbance plus the entire length of the Project’s access roads, users of road • Social – the communities and households directly affected by Project construction and operation Indirectly Affected Individuals and organisations located within Indirect Area of Population Influence includes: • Environmental – those areas located within 1 km of any project construction, including the ICD sites, access road, and worker camp components, laboratories and other ancillary project facilities. • Social – the municipality within which the sub-projects are located, and neighbouring municipalities. Other Interested Parties District Administration • Chief District Officer/Administrator, District Forest Offices, and Offices District Agriculture & Livestock offices • District Coordination Committee (DCC) Provincial Government • Provincial Ministries, Provincial Planning Commissions, Chief Secretary and Secretaries of the relevant Ministries 164 Centre (Federal) • PMO & Council of Ministers Government • Ministry of Industry, Commerce and Supply (MoICS) • Ministry of Agriculture and Livestock Development (MoALD) • Ministry of Finance • Ministry of Home Affair • Ministry of Physical Infrastructure and Transport • Ministry of Forest and Environment • Ministry of Labor, Employment and Social Security (MoLESS) • Ministry of Tourism and Culture • Ministry of Women, Children and Senior Citizens • Ministry of Land Management, Poverty and Cooperatives • National Planning Commission • Departments: Department of Commerce, Department of Custom (DOC), Department of Agriculture Service, Department of Food Technology and Quality Control, Department of Livestock Service, Department of Transport, Department of Roads, Department of Physical Infrastructure, Department of Forest and Soil Conservation, Department of Environment, Department of Road, Department of Transport Management, Department of Railways, Department of Labor, Land management Division, Land and Resettlement Section, • Parliament: Agriculture, Cooperatives and Natural Resources Committee • Nepal Intermodal Transportation Board (NITDB) • Nepal Food Management and Trading Company Limited (NFMTCl) • Nepal Business Forum (NBF) • Trade and Export Promotion Centre (TEPC) • Nepal Transit and Warehouse Company Limited (LTWCL) • Nepal Food Management and Trading Company Limited (NFMTCl) 165 Stakeholder Group Stakeholder Elected Officials and All elected leaders of project & sub-project located Local Politicians Municipalities, Local political leaders District level political leaders (different parties) – to be identified during the ESA baseline study and consultation activities Elected chief of the DDC includes in the Elected Officials and Local Politicians Non- Government • The Federation of Nepalese Chambers of Commerce and Organizations (NGOs) Industry (FNCCI) • Nepal Chamber of Commerce (NCC) • Nepal Truck Container Business Association • Nepal Truck and Container Professional Association • Nepal Freight Forwarders Association • Customs Agent Federation of Nepal Media National • Category-A newspapers (daily and weekly) • Kathmandu-based TV stations • Kathmandu-based radio stations Local • Social media • Satellite TV/ Dish Home • Other local media channels to be identified during the ESA baseline study and consultation activities Businesses and • Federation of Nepalese Chambers of Commerce and Associated Groups Industries (FNCCI) and Nepal Chamber of Commerce (NCC) Local • FNCCI unit in District • NCC unit in District • Local businesses: tourism businesses (hotels/lodges/restaurants), (train operators, traders of items with India) 166 Stakeholder Group Stakeholder Educational and Training • Local Schools Institutions • Others to be identified during the ESA baseline study and consultation activities Health Institutions To be identified during the ESA baseline study and consultation activities Interest Groups • Nepal Federation of Indigenous Nationalities (NEFIN) • Nepal Dalit Commission • Nepal Women Commission • ‘concern’ groups/Struggle groups • Transport Unions & Committees Local • NEFIN local chapter • Transport Unions & Committees local chapter Internal Stakeholders • Include but not limited to: supervision consultants, suppliers, Construction Contractors and Contractor’s workforce, sub- contractors, petty contractors, etc Project Financiers • The World Bank • Other potential financiers The Project-Affected Parties (PAPs) are divided into three categories: 3. Directly Affected Population - Individuals and households that are located within the Project Direct Area of Influence (DIA)1. These may include, but not limited to: • Individuals and households that will be directly affected by the land sub-projects • People who make their livelihoods by working around the project and sub- project construction sites; 1The National EIA Guidelines (1993) defines the direct impact as a direct alteration in the existing environmental conditions as a consequences of project activity. The DIA includes the Project footprint, which includes areas occupied by the Project structures, ancillary facilities, and immediately adjacent areas (i.e., extending up to 200 m from the Project footprint) 167 • Individuals and households that will have restricted access to natural resources due to the Project footprint. These stakeholders may include people who collect grass/firewood for livelihood, communities that use the access road section; • People directly affected by the construction and operation of the ancillary facilities and workers’ camps; and • People directly affected by the construction and operation of the cross-border infrastructure. 4. Indirectly Affected Population – Individuals and organisations located within Indirect Area of Influence1. These may include, but not limited to: • Community people in project/sub-project construction area. Individuals where the Project infrastructures are located; • People outside of these municipalities who may be affected by restricted access to roads and infrastructures due to the Project construction and operation; • Public and private organisations and businesses – to be identified during the ESA baseline study and consultation activities. These stakeholders may include, for example, people who may experience increased traffic congestion, increased cost of living, and reduced livelihood productivity. Potential vulnerable groups were also identified during the stakeholder identification process. Table 1: Summary of Stakeholders provides a summary of the potentially vulnerable Project stakeholders. Vulnerable groups are those project-affected parties (individuals or groups) who, because of their particular circumstances, may be disadvantaged or vulnerable. Identification of the vulnerable groups helps the Project further identify individuals and sub-groups who may have different concerns and priorities about project impacts, mitigation mechanisms and benefits, and who may require different, or separate, forms of engagement. 1The Indirect Impact Area (IIA) refers to the geographical area between the DIA and administrative boundary of the Project’s development administrative units. This consists of the surrounding area which may be affected due to project implementation. 168 Table 3.2 SRCTIP Potentially Vulnerable Groups Stakeholder Group Stakeholder Dalit • Individual households that are in ‘extreme poverty’ who are formally considered as ‘untouchable’. Indigenous Groups • In project located Municipality, based on information available*: -Muslims • Information on IPs in the Project area, adjacent and surrounding communities will be identified during the ESA baseline study Women In Nepal's patriarchal society women are often expected to not speak out, not be educated and their traditional roles involve work at home and in the fields (such as housework, crafting, and farming). The most vulnerable women include: • Single women–headed households • Women in low income households • Landless women Children, Youth and • They are vulnerable for lack of ability to influence decisions Elderly affecting their lives. • Population to be identified during the ESA baseline study People with • Population to be identified during the ESA baseline study Disability LGBTI • Lesbian, Gay, Bisexual, Transexual, Intersex individuals in project area who are at risk of exclusion from project benefits Minority Religious • Population to be identified during the ESA baseline study Groups Households in • Households that suffer severe deprivation of basic human needs, “Extreme Poverty�** including food, safe drinking water, sanitation facilities, health, shelter, education and information. * This needs to be confirmed by social baseline survey. ** The World Bank uses an updated international poverty line of US $1.90 a day as a line for extreme poverty. 169 Stakeholder Mapping Stakeholder mapping, illustrated in the figure below will be further consulted to identify the level of engagement required during the ESA and future phases for each group of stakeholders based on their level of interest and level of impact. The stakeholders will be mapped by group, based on the level of influence and level of interest. The mapping results will be summarized as follows: • The stakeholders that appear in the top right quadrant are those that need to be managed closely (i.e. the stakeholders that need to be proactively engaged on a regular basis and engagement efforts should be focused on this group). This is because these are the stakeholders that are most interested in the Project and have the potential to impact its outcome (i.e. the ability of the Project to go ahead). • The stakeholders that appear in next quadrants (i.e. in Q2 and Q3) need to be kept informed – i.e. provided information and consulted on issues of interest to the stakeholders. • The final stakeholders (i.e. in Q4) need to be monitored – i.e. informed of key Project aspects. It is important to track if their level of interest or impact changes. The stakeholder list as well as stakeholder analysis and mapping will continue to be revised and updated during the consultation during the planning phase, based on the ongoing receipt of comments and input from local, national and international stakeholders directed to the Project. 170 High Influence – Low High Influence – High Interest Interest Q1 – Manage Closely Q2 – Keep Satisfied Media NGO & CBOs Federal Project Government Financiers Transport Committee Provincial Vulnerable s Government Groups Project affected Transport Internal Municipalitie Unions Stakeholder s Directly s affected Population Elected Leaders/politicians CBOs Indirectly Affected Interested Groups Population Cumulatively impacted Education Communities Local & Training Businesses Health Institution and Institutions Level of Influence s Associated Groups General Public 171 Low Low Influence – High Interest Influence Q3 – Keep Informed – Low Interest Q4 – Monitor Level of Interest Figure 3.1 Preliminary Stakeholder Mapping Results 172 4 Stakeholder Engagement Plan The engagement process has been split into four stages. Table 4.1 below describes the four stages of engagement and the relevant activities and target stakeholders. Detailed stakeholder engagement activities during the four stages are provided in Appendix C. Stakeholder Identification and Analysis A SEP is required to outline engagement activities to be undertaken throughout the project lifecycle. A preliminary engagement plan has been developed below which will be updated once Component activities are confirmed, and social assessments have been carried out. The SEP will be revised further prior to construction and operation to confirm and further detail the stakeholder engagement activities and ensure engagement methods and tools are effective, especially in encouraging informed participation from the vulnerable and disadvantage groups. The potential stakeholders of the SRCTIP-Trade Facilitation Component have been identified by the preliminary stakeholder mapping. The details of the stakeholder engagement are listed as below 173 Table 4.1 Engagement Summary Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity Planning and Project alternatives, scope of the Project Affected Village meetings Scoping meetings (project Feedback Form PIU with E & S Team Approvals potential impacts and mitigation Parties, including One-to-one meetings scoping stage) Through measures and benefit enhancers vulnerable groups Radio talk (once at project Stakeholder Separate group discussions Land acquisition process, if required (such as IP groups, scoping stage) Engagement Objective with women, IPs youth and women) Visits to communities (as Disclose relevant Project environmental and social children Project Facebook (E&S) principles needed) project information to Household visits to IP One radio interview stakeholders and Resettlement and livelihood families and individuals in Communication through where stakeholders solicit their restoration measures the communities mass/social media (as can call in to ask inputs/feedback into needed) questions Grievance mechanism process Project Information Sheets ESMF, ESCP, LMP, such as PID, FAQs, GRM E & S Specialists providing Meetings and Consultation with IPs ESA, RPF, IPPF, regular consultations with household visits Mass/Social Media ESMP-sub projects community people who are Communication - Facebook, Grievance and other plans most affected by Project radio mechanism development The engagement of stakeholders in respective sub-projects will be carried in coordination with each wards of RM/M and will be done in their nearby community at least once during preparation, during construction and after completion of construction works Land acquisition process, if required Chief District Officer, Face-to-face meetings Monthly (and as needed) Meetings PIU with E & S Team Resettlement and livelihood Ministry of Home Joint public/community Grievance restoration options Affairs, Ministry of meetings with PAPs mechanism Forestry, other Project scope, rationale and E&S government principles departments involved Grievance mechanism process in land acquisition at multiple levels. Municipality land acquisition and resettlement committee, 174 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity Compensation Fixation Committee Representatives of affected communities, government entities and businesses Project alternatives, scope of the Other Interested One-to-one meetings One at each ESA milestone Feedback Form MoICS/MoA Social potential impacts and mitigation Stakeholders – Group meetings/ Workshop and as needed Through Safeguard Specialist; measures and benefit enhancers District, Provincial and Project Information Sheets MoICS/MoA Social Communication and Land acquisition and resettlement National Stakeholders Safeguard Grievance Officer with Mass/Social Media planning, if any Specialist; support from consultants Communication - Facebook, Project E&S principles Communication radio, newspaper articles/ ads Officer and Grievance mechanism process consultants Coordination activities for Project Facebook development and implementation of and radio interview management plans Meetings Grievance mechanism Project information - scope and Other Interested Face-to-face meetings At each ESA milestone and Meetings and PIU with E & S Team rationale and E&S principles Stakeholders – Internal Trainings/workshops as needed workshops Training on ESA and other sub- Stakeholders Internal emails Invitations to management plans public/community meetings Grievance Grievance mechanism process mechanism Consultations and coordination to Other Interested Face-to-face meetings At each milestone and as Meetings and MoICS/MoA Social ensure management of cumulative Stakeholders – Trade Trainings/workshops needed workshops Safeguard Specialist; impacts on VECs are well- & transport sector Written Communication and Invitation to coordinated and implemented Developers, District, correspondence Grievance Officer with public/community meetings Provincial and support from consultants Grievance National Governments, mechanism relevant research institutions and NGOs, etc 175 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity Consultation and coordination with Other Interested Face-to-face meetings At each BMP milestone and Meetings and MOICS/MOALD with various stakeholders for input into Stakeholders – Trainings/workshops as needed workshops support from consultants BMP (particularly on the offsets) to District, Provincial and Written Invitation to ensure achieving “like-for-like or National Governments, correspondence public/community meetings better� biodiversity gains to balance relevant research Grievance the losses due to the project institutions and NGOs, mechanism etc Present the final ESA, Project Affected Village meetings Once in each project site Feedback Form Stakeholder Engagement Environmental and Social Parties One-to-one meetings E&S Team Through Team Lead Management Plans (ESMF), draft Communication through Stakeholder Stakeholder Engagement Separate group discussions environmental and social mass/social media (as Engagement Coordinator with women, youth and commitment plan (ESCP) and needed) Coordinator and children CLOs related plans for comments and CLOs Project Information Sheets Project Information Centre feedback such as PID, FAQs, GRM Project Facebook Mass/Social Media Meetings and group Communication - Facebook, discussions radio Grievance mechanism Present the final ESA, Other Interested One-to-one meetings Once when final ESA and Meetings MOICS/MOALD Environmental and Social Stakeholders Group meetings related plans are available Feedback Form Community Relations Management Framework (ESMF), Manager Project Information Sheets Project Facebook, draft environmental and social Stakeholder Engagement such as PID, FAQs, GRM, telephone line and commitment plan (ESCP) and Coordinator Feedback Form email address related plans for comments and Mass/Social Media Grievance CLOs feedback Communication - Facebook, mechanism radio Project Information Centre Project website Project telephone line 176 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity Pre-construction Present the Construction Contractors Project Affected Village meetings Once a month and as Feedback Form MOICS/MOALD Environmental and Social Parties, including One-to-one meetings required Through Community Relations Management Plans (ESMPs) such as vulnerable groups (including with vulnerable Stakeholder Manager Objective Traffic Management Plan, Spoils (such as IP groups, groups such as IPs, women) Engagement Stakeholder Engagement Ramp-up engagement Disposal Management Plan and women) Coordinator and Coordinator activities to prepare Separate group discussions related plans for comments and CLOs stakeholders for with vulnerable groups CLOs feedback construction phase Project Information Sheets Project Facebook, Present final ESCP for feedback telephone line and Present Construction such as PID, FAQs, GRM Project updates including email address, radio Contractors ESMPs Mass/Social Media construction activities, construction interview and related plans, and Communication - Facebook, management plans, engagement Meetings and final ESCP radio activities and responsibilities household visits Project Information Centre Road test mitigation measures Grievance Project website Ongoing consultation related to RPF mechanism Project telephone line & IPPF Construction permits and licenses District, Provincial and One-to-one meetings Monthly and as required Meetings MOICS/MOALD and National Governments Group meetings/ briefing Feedback Form Community Relations regular Project progress and updates Manager with support from consultants and contractors Ongoing consultation on land With relevant Face-to-face meetings Monthly (and as needed) Meetings MOICS/MOALD acquisition and resettlement government bodies and Joint public/community Grievance Resettlement consultants representatives of meetings with PAPs mechanism affected families, business and entities identified during Planning phase Interaction related to IPPF Directly and Indirectly IPPF consultation meetings. As required and at locations IPPF meetings IPPF facilitator, as assigned Affected Population This could serve as the key necessary Grievance MOICS/MOALD engagement tool with mechanism Community Relations communities. Manager 177 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity IPPF monitoring and assessment activities; IPPF progress reports. Present the C-ESMP and related Other Interested One-to-one meetings One during Pre-Construction Meetings MOICS/MOALD plans for comments and feedback Stakeholders Group meetings and as required Feedback Form Community Relations Present final ESCP for feedback Manager Project Information Sheets Project Facebook, Project updates including such as PID, FAQs, GRM, telephone line and Stakeholder Engagement construction activities, construction Feedback Form email address, radio Coordinator management plans, engagement Mass/Social Media interview CLOs activities and responsibilities Communication - Facebook, Grievance Update on ongoing land acquisition radio mechanism and resettlement activities Project Information Centre Project website Project telephone line Construction Regularly update on construction Project Affected Focused group discussion at Once a month and as needed Feedback Form MOICS/MOALD activities, including key milestones, Parties including Project Information Centre Community Relations Through key changes in the Project design, vulnerable groups Distribution of Project Stakeholder Manager Objective: Community perception and monitoring results from the (such as IP groups, Information Sheets such as Engagement Construction Contractors Provide regular surveys – once a year ESCP and ESMPs women) Brochures, Factsheets, media Coordinator and updates on Health and safety impacts (EMF, notices, Feedback Form CLOs construction activities, Construction-related safety One-to-one meetings Project Facebook implement measures) Village meetings and radio interview management plans and monitor the Update on resettlement and Monitoring and community Meetings effectiveness of the livelihood rehabilitation, community perception surveys Project telephone plans development initiatives and other Project Facebook and line, Facebook and activities of community interest Handling of website email complaints in a Start giving effects to benefit sharing Radio and newspaper Grievance prompt and effective Complaint handling mechanism Grievance mechanism manner Disclose and consult on Project Affected Organisation of Periodic Monthly at the first 6 months Feedback Form Construction Contractors Construction Contractor activities, Parties Village meetings of construction, then with support from hiring preferences, job and business MoICS/MoALD 178 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity opportunities, training opportunities Dissemination of Project quarterly and as required Project Facebook etc Information Sheets such as from there on. and radio interview Undertake community Brochures, Factsheets at Advanced notification will Meetings environmental and safety awareness Project Information Centre be given to hiring Project telephone program Facebook, radio and website opportunities so local line, Facebook and community members have a email Project Facebook and reasonable lead time to website Grievance prepare for application. Radio and newspaper mechanism Training and simulations Meetings and discussions with key District, Provincial and One-to-one meetings Monthly and as required Meetings MoICS/MoALDCommunity government departments for National Governments Group meetings/ briefing Feedback Form Relations Manager construction permits and licences Construction Contractors and provide construction progress update Ongoing consultation on land With relevant Face-to-face meetings Monthly and as needed Meetings MoICS/MoALD acquisition and resettlement government bodies and Joint public/community PAP survey - Upon Grievance Community Relations representatives of meetings with PAPs completion of resettlement mechanism Manager affected families, Resettlement consultants business and entities Interaction with IPPF governance Directly and Indirectly IPPF meetings. This could As required and at locations IPPF meetings IPPF facilitator, as assigned bodies Affected Population serve as the key engagement required Grievance MoICS/MoALD tool with communities. mechanism Community Relations IPPF Monitoring and Manager evaluation efforts; IPPF progress reports. Update on construction activities Other Interested Project Information Centre Once at the start of Feedback Form MoICS/MoALD and implementation of management Stakeholders Project Information Sheets construction then once a Project Facebook, Community Relations plans such as Brochures, year, and as required telephone line and Manager Update on resettlement and Factsheets, media notices, email address, radio Construction Contractors livelihood rehabilitation, benefit Feedback Form talk sharing, community development One-to-one meetings Grievance initiatives, etc mechanism One radio talk 179 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity Complaint handling Group meetings Coordination of activities especially Project Facebook page, the roll-out of management plans telephone line and website Health and safety impacts (EMF, Grievance mechanism Construction-related safety measures) Employment opportunities Operation Day-to-day engagement with Project Affected Focused group discussion, including with Once at the beginning of the Feedback Form MoICS/MoALD vulnerable groups stakeholders to maintain good Parties including operation then bi-annually Meetings Community Relations relationships and provide update on vulnerable groups Manager with support from Project telephone the Project progress (such as IP groups, Village meetings community relations staff Objective: Community attitude surveys line, Facebook and women) Project telephone line Manage community issues and – every 3 years email Maintain constructive monitor community attitudes Facebook page relationships with Grievance Complaint handling Project website stakeholders and mechanism maintain awareness of Project Information Sheets such as Brochures, environmental and safety practices in the Factsheets, media notices local communities Grievance mechanism Engagement will Environmental and safety awareness Project Affected Brochures, pamphlets, and Once at the beginning of Feedback Form MoICS/MoALD focus on day-to-day program Parties regular environmental and operation then bi-annually or Meetings Community Relations operation of the Emergency preparedness and safety, emergency response annually Manager with support from Project telephone Project response talks to PAPs and other H&E experts line, Facebook and relevant stakeholders email Emergency drills Grievance mechanism Day-to-day engagement with Project Affected One-to-one meetings Once at the beginning of Feedback Form MoICS/MoALD stakeholders to maintain good Parties Group meetings operation and bi-annual and Meetings Community Relations relationships and provide update on District, Provincial and Project telephone line as needed Manager with support from Project telephone the Project progress. National government Community relations staff Facebook page line, Facebook and departments email Project website 180 Project Stage and Primary Engagement Activities Target Stakeholders Method(s) of Engagement Frequency and Location Stakeholder Responsibilities Engagement and Topics Feedback Objective Opportunity Other Interested Project Information Sheets Grievance Stakeholders such as Brochures, mechanism Factsheets, media notices Site visits for government officials, PAP representatives, media Interaction in line with IPPF Directly and Indirectly IPPF meetings. This could As required and at locations IPPF meetings IPPF facilitator, as assigned Affected Population serve as the key engagement identified Grievance MoICS/MoALD tool. mechanism Community Relations IPPF monitoring and Manager evaluation activities; IPPF reports 181 Strategies for Consultation Table 4.3 outlines various consultation methods to ensure inclusive and effective engagement and enable participation of marginalised groups. During the current phase (Planning Phase) the relevant E & S team member will make visits to the affected communities in the Directly and Indirectly Affected Population. The E & S team members located in field offices will undertake consultation activities with the members of the communities that are most affected by the Project proposed activities. Supplemental to these, an intensive round of project awareness-raising consultations will also be conducted (see Section 4.5 below). Table 4.2 SRCTIP-Trade Component Consultation Methods Consultation Methods Targeted Stakeholders Community meeting with Every community in the Directly and Indirectly Affected proceedings appropriate to the Population. culture and norms of the Indigenous Peoples in each Ward* Focus group discussion (FGD) Women groups, youth groups, and minority religious groups in the Directly and Indirectly Affected Population. The focus group discussions will explore the gaps. Household visit Dalit, households in ‘extreme poverty’, single female headed households, people with disability, elderly who have mobility issue, minority religious groups in the Directly and Indirectly Affected Population. As many as possible. School visit/ group briefing School children in the Directly and Indirectly Affected Population Face-to-face meeting/ Government offices – all levels, elected officials, PAM, workshop DCC, FNCCI, NCC, schools and health clinics, interest groups, NGOs, Trade unions/transport committees Radio Regional stakeholders and other interested parties who can call in to ask questions and raise issues/ concerns while MoICS/MoALD representatives attend the radio interviews (It is proposed that this occur twice during Planning Phase) 182 Project Facebook page All stakeholders can visit to get Project updates and ask questions, and raise issues/ concerns Project email address All stakeholders can email to request information, and raise issues/concerns Perception survey A perception survey examining PAPs’ experience and feedback about the project will be carried out before/during construction, and at the completion of RPF. *Most if not all PAPs are Indigenous People hence no separate methods are proposed to engage with them separately from the rest of the Community Strategies for Vulnerable Groups Vulnerable groups consist of people who may not be able to access Project information and articulate their concerns and priorities about potential Project impacts owing to certain barriers that disadvantage them. The barriers could be socio-political, for example in Nepalese patriarchal society, women are expected to not speak out in public. Other factors could be related to caste, ethnicity, language abilities, religion, or poverty as people influenced by these factors are not expected to or do not feel that they can have a ‘voice’ in public. Taking these barriers into account, a number of measures will be used to remove obstacles to participation for vulnerable groups. • Focus groups for women, led by a female facilitator, to introduce the Project and discuss any issues and concerns that the women may have regarding the Project development. FGDs will be undertaken for social baseline and further FGDs will be planned to fill the gaps in the Directly and Indirectly Affected Population. E & S field team will pay extra effort on recruiting women to visit Project Information Centre and attend women group discussions. • Similarly focus groups for the youth will be led by a youth facilitator in each Community in the Directly and Indirectly Affected Population. SRCTIP-Trade Component Project Facebook page and Facebook ads are designed to target the youth and encourage them to participate in the Project development. • Individual household visits to as many Dalit, households in ‘deep poverty’, single female headed households, people with disability, the elderly who have mobility issues, and households of minority religious groups in the Directly and Indirectly Affected Population as possible at each Project milestone to ensure they are provided with the Project information and have opportunities to raise their questions and concerns freely without intimidation, discomfort or ridicule. 183 • School visits to disseminate Project information and consult with school children and teachers about potential impacts and benefits. Information disclosure through school teachers and students is also an effective way to reach the broader community, especially women, as teachers are important influencers in the community and children often bring information collected from school to share with their families. • Most IPs in the Project affected areas speak Nepalese but some individuals may experience language issues especially around new concepts and processes. To overcome this, E & S field team will hold small group meetings in local IPs language to explain printed disclosure materials for people who are not literate or problem in reading/understanding Nepali. They will also assist IPs in how to provide comments, feedback and raise grievances. • While reaching out to different groups particularly vulnerable groups such as women, elderly and disabled, the Project team will make sure time and location of consultation are appropriate to their needs. Throughout the ESA consultation, the Project team will continue to identify representatives of these groups locally and at the district level to facilitate two-way communication on the Project development. Strategies for Information disclosure The Project will make disclosure materials available to stakeholders via the communication channels outlined in Table 4.2. Other effective communication networks in the local communities identified throughout the Project lifecycle will be utilised whenever possible. E&S Specialists will move through communities and social venues including community sentences and offices of RM/M, for the purposes of providing information to, and solicit information and input from, community members and other project stakeholders, through engaging in two-way discussions with the project stakeholders. The information that is provided directly to community members through visits of the E&S specialists will also be displayed in well-publicised, visible and publicly accessible locations, to ensure that knowledge of/ and access to project information is just limited only to those who E&S specialists meet and speak with. Example of publicly accessible locations include public offices such as ward offices, schools and health clinics, town halls, and community centres. They will ensure that the Project disclosure and consultation occur on neutral grounds to help remove obstacles to participate, especially for women and vulnerable groups. The Project will also explore films and videos of construction of different components of SRCTIP trade component to screen for the PAPs and other interested stakeholders. Videos of relevant progressive rehabilitation programs, resettlement and livelihood restoration programs 184 and community health and safety training programs will also be sourced whenever possible for community screen time. This SEP and other environmental and social management plans have been updated to incorporate COVID-19 measures making sure that the project staff and contractors will undertake measures to assess and mitigate the risks of COVID-19 transmission among workers. The information regarding COVID-19 measures will be disclosed as part of information disclosure activities. Table 4.3 SRCTIP-Trade Component Information Disclosure Channels Targeted Stakeholders Information Disclosure Channels Project Affected Persons • Project Information Centre and Project Affected • E & S team Municipalities • Ward offices • Municipality Office • Local schools • Local clinics • Local tea houses/lodges District Level • District Offices of various agencies Stakeholders – including • DCC Regional Stakeholders, • District chapters of Trade Unions/Transport Committees District Government, Elected Officials, Local • FNCCI unit in district Businesses, Local Interest • NCC unit in district Groups, Local Education and Health Institutions • District schools and health clinics • Interest groups and local NGOs’ networks Provincial Level • Provincial Government Offices Stakeholders – including • Provincial Trade Unions/Transport Committees Provincial Government, • Provincial FNCCI and NCC Elected Officials and Politicians, Businesses, • Provincial NGOs and interest groups’ network Interest Groups, • Project Facebook page Education and Health 185 Institutions, Local NGOs, and Local Media National Level • Ministry Offices Stakeholders – including • NGOs’ networks Centre Government and • Offices of National Trade Unions/Transport Committees National and International NGOs • Project Facebook page Project website • All stakeholders can access Project information materials Disclosure events (time and place) will be communicated to all stakeholders via the following means and methods: • E & S team in local areas • Local teachers and school boards • Ward officers and notice boards • Clinic nurses and notice boards • A local radio talk/ interview suggesting where and when information is available • Facebook ads suggesting where and when information is available • Local NGO network • Notices to local chapters of trade unions/transport committees • District level Journalists Association • Advertisement on provincial newspapers and/or TV suggesting where information is available. Communication Materials Key disclosure and consultation materials include: • Project Information Document (PID): This document consists of a non-technical summary of the Project, development timeline and milestones, Project updates, consultation program and opportunities for the stakeholders to participate in development of the Project, timeline and venues for engagement activities, contact details for questions and queries. The PID will be updated at each Project milestone to reflect the Project development and key activities at each stage. 186 • Project Factsheet: A one-pager in Nepali explaining the Project information in simple, plain language accompanied with maps and pictures. • SRCTIP-Trade Component Frequently Asked Questions (FAQs) which comprises of Project key risks and issues, and Project’s plan to address them, as well as answers to key questions raised by the stakeholders during the previous consultation. The FAQs will be revised and updated regularly to reflect Project development and key issues that have come to light. • Grievance Redress Mechanism (GRM): Details on how to access the grievance mechanism will be provided. This will include information on how the grievance management process will work, including the timeframes for responses. These documents will be provided in Nepali and/or local language as required. Refer to Appendix A for more details on the series of communication materials planned for the Planning Phase. Project Information Centre A Project Information Centre (PIC) will be established in the local area in 2020. The PIC will be maintained by the field level E & S team members. The PIC will welcome visitors from the local communities and the district to obtain Project information, ask questions, raise issues or log grievances. Project Website and Telephone line A Project website will be established at Pre-Construction phase to provide information about the Project and disclose all Project related information to the wider public. The Project website will be regularly updated with new Project updates such as job opportunities for local workforce, compensation and resettlement process. The Project website will also allow the public to submit issues or grievances related to the Project development. The Project telephone line and email will also be made available from the Pre-construction to enable the public to ask questions, raise issues and submit grievances. Social Media Facebook is the most popular social media app in Nepal hence the SRCTIP-Trade Component Facebook page will be established during the pre-construction phase to communicate with the local population of different age and background and other Project Interested Parties via social media campaigns throughout the Project’s lifecycle. Facebook ads that target youth will be generated as much as possible to disseminate information to this high social media user group. 187 Review of Comments and Report Back Feedback from the PAPs will be captured by the deployed E & S team. They will also maintain a stakeholder engagement/feedback and grievance register that will be forwarded to the E & S Project team in Kathmandu. Urgent issues and grievances that need immediate attention will be communicated to the Social Specialist to take it up the chain of command as soon as practically possible. For other disclosure channels, a Comment Box will be provided in each disclosure location together with copies of a Feedback Form for stakeholders to provide input. Stakeholders can also make comments and suggestions via the Project Facebook page, Project email, and information telephone line. Stakeholder feedback will be collected and Social Team will analyse engagement data to identify stakeholder key issues, trends, suggestions and aspirations. During the Planning and Pre-Construction phases, a stakeholder engagement report will be produced at each consultation milestone and include: • Number of stakeholders engaged (total and by stakeholder group) • Methods of engagement • Key issues and trends • Grievances and details of how they have been resolved. During the Construction phase, the report will be produced monthly. The report will be submitted to MoICS/MoALD Project Director and relevant managers in order to help them address the issues that have come up in different management plans, such as the traffic management plan, health and safety plan, or Construction Contractor’s various plans. Mitigation measures will be addressed systematically through the relevant management plans. The FAQs will be revised and updated regularly to reflect Project changes and key issues that have come to light as a result of information disclosure and consultation activities. A Stakeholder Issues and Response Report (“You Ask, We Answer�) will be provided to the stakeholders at Draft ESA Consultation Phase, which provides a summary of stakeholder engagement activities undertaken to date, a summary of the feedback received and a brief explanation of how the feedback was taken into account or the reasons why it was not. 188 5 Stakeholder Engagement Management System Implementation of this SEP will be supported by a Stakeholder Engagement Management System. The system is a tool that can be used to track stakeholder activities and grievances and report on them. The system will help track the following information: • The stakeholder – i.e. an organisation or individual; • A contact person’s name and position or title; • Contact details (address, telephone, email, website); • Stakeholder group(s); • Stakeholder analysis results including potential impacts by the Project, level of stakeholder importance, influence, key interests etc; • Details of engagement activities – i.e. date, location, attendees and key issues raised – and responses/actions agreed; and • Grievances and how the Project has responded to them including responses, corrective actions, responsibilities, final decision, communication on proposed resolution and agreement, due dates, closed dates, etc. The outputs from the stakeholder mapping process (Section 4) will be captured in the stakeholder database as well as the outputs from the engagement activities described above. This will help ensure that issues and concerns are captured and can be fed into decision-making process and that commitments tracked over time ensuring that they are met. An example of a template to track engagement activities is provided below: Table: Stakeholder Engagement Management System - Template Contact Interest/ Details of engagement Stakeholder Contact details person Issues Engagement Issues Actions IeStakeholder IeIndividual Ward, Date Key issues raised Agreed group Municipality, Location Response provided actions District, Province Attendees 189 6 Grievance Mechanism This section details the grievance mechanism that will be used to identify, track, and manage grievances raised by external Project stakeholders. Objectives The main objective of the grievance mechanism is: • To address grievances promptly and effectively, in a transparent manner resulting in outcomes that are seen as fair, effective and lasting; • To provide a grievance management process that is culturally appropriate and readily accessible to all Project affected parties; • To build trust as integral component of the Project community relations activities; and • To enable a systematic identification of emerging issues facilitating correcting actions and pre-emptive engagement. Use of the Existing Dispute Resolution Systems An assessment of local systems of decision making or dispute resolution to see what can be built on for the Project grievance mechanism reveals the following: • The Constitution of Nepal 2015 and Local Government Operation Act (LGOA) 2017 empower local judicial committees of Municipalities to deal with community-based disputes. Sections below describe how these existing systems have been incorporated in the dispute resolution process to ensure the cultural appropriateness of the mechanism. The Complaint Resolution System The objective of this system is to ensure there is a robust and transparent process available for addressing complaints. This system comprises a sequential process of four (4) levels of resolution. The next level of resolution is triggered if the complaint cannot be resolved at a lower level, although SRCTIP-Trade Component recognises and accepts that complainants may go directly to Level 4 to lodge complaints. Box 6.1SRCTIP-Trade Component Grievance Resolution System Level 1: This level of resolution is for complaints that can be resolved by the E & S field team member of sub-project directly with the complainant. This level of complaint can be dealt with through immediate corrective action. Level 2: This level of resolution is for complaints that could not be satisfactorily resolved by SRCTIP-Trade Component alone and therefore appeal to the Local Grievance Committee (also referred to as Sub-project Grievance Committee). 190 Level 3: If the complainants are not satisfied with the resolution proposed by the Local Sub-project Grievance Committee, they can appeal to the Project Grievance Committee. Level 4: If the complainants do not accept the resolution or decision at level 3 then they can take legal action at the District Court. The Project does not control this level of resolution but acknowledges this process is available to stakeholders. It also acknowledges that some complainants may choose to proceed directly to this level of resolution. Building on existing dispute resolution systems, the grievance committees will be set up as soon as possible during the Planning stage. They will be constituted as below: • Local Grievance Committee (also referred to as Sub-project Grievance Committee): Consists of the Sub-Project Social Safeguard Specialist, Construction Contractor representatives, Ward/Municipality officials, and community representatives (especially women and youth). • Project Grievance Committee: Consist of Project E & S Specialists, Construction Contractor representatives, Ward/Municipality representatives, the District Coordination Committee representative, an official from the District Administration Office, MoICS/MoALD representative, and community representatives (especially women and youth). The Grievance Resolution System is illustrated in Figure 6.1. 191 SRCTIP-Trade Component Grievance Resolution Mechanism Level 1: Resolution by E & S Field Team Complaints not satisfied with the resolution or with the process Level 2: Appeal to the Local (Sub-Project) Grievance Committee Examination -PAP Satisfied -Settled Complaints still not satisfied Level 3: Appeal to the Project Grievance Committee (Central Level) Examination Complaints still not satisfied Level 4: District Court Figure 6.1 SRCTIP-Trade Component Grievance Resolution System The Grievance Procedure All grievances shall be managed in accordance with SRCTIP-Trade Component’s Grievance Procedure (Figure 6.2). All grievances must be handled in a discreet and objective manner. The Community Liaison Officers of E & S field team must take into consideration the sensitive nature of the needs and concerns of the affected communities and be responsive to the 192 grievances made by the Project-Affected Parties, especially during the peak of the construction period. All grievances and how they have been managed will be recorded in the Stakeholder Engagement Management System including complaint details, a summary of the grievance, the resolution or agreement on proposed actions (between the Project and the complainant), and monitoring actions taken in response to the grievance. SRCTIP- Trade Component Grievance Procedure 5. Receive, register and acknowledge the grievances 6. Screen and Assess Yes 7. Act to resolve No locally Reject complaint or refer to 8. Develop the resolution Appeal (Level 2, 3, & 4) appropriate channel with complaint Communicate decision 11. Implem 10. Monitor, ent the solution document, and close 9. Feedback & learn Figure 6.2 SRCTIP-Trade Component Grievance Procedure (Refer to Grievance Resolution System for Levels 2 - 4) The key steps of the procedure are as follows: 1. Receive, register and acknowledge the grievance A variety of methods will be available through which stakeholders can lodge grievances. This will include: • Verbal communication with the CLOs who are stationed in the sub-project field office. For those who have difficulty reading or writing or inexperienced with the complaint process the CLOs will assist them in filling out the complaint form. • Written communication by filling out the complaint form (Appendix F) provided by the CLOs. The form will also be made available at the Project Information Centre, Project field/site office, Ward Offices of the Local Government and other disclosure venues identified in the ESA consultation (Table 4.5). 193 • The complainants then can submit the complaint forms to the CLOs or drop them in the Comment Box (complaint boxes) available at Project field/site office, Ward Offices and public places, or mail them to the Project office. The CLO who received the grievance form will register the grievance in their Grievance Log and the Social Safeguard Specialist will register it in Stakeholder Engagement Management System weekly. The CLO will assign a unique grievance number to each grievance for easy tracking. Grievances for highly sensitive cases, and as requested by complainants, will be filed anonymously, which is essential for capturing any grievances that may arise in relation to GBV (gender-based violence) and SEA (sexual exploitation and abuse). The CLO will provide the complainant with a verbal acknowledgement of the receipt of the complaint within 3 working days (phone call, text message, or a meeting) and a written acknowledgement within 7 days (email, letter). The acknowledgement will include the grievance number so the complainant can use as reference to track the status of their complaint. If the grievance is not well understood or if additional information is required, clarification shouldbe sought from the complainant during this step. 2. Grievance is screened and assessed within 10 days of receipt. The significance of the grievance will then be assessed using the criteria outlined in Error! Reference source not found.. • If the grievance is related to the Project development and can be resolved locally then proceed to the next step. • If the complaint is not related to the Project then refer to other government departments or organisations, or judicial committee within the local government as appropriate, reject the complaint, and communicate decision to the complainant with explanation. 3. Inform and assign responsibility At ESA stage, it is expected that the complaints related to the Project will be rare as the Project impacts are not materialised. The Team Manager will inform the ESA Stakeholder Engagement Team Lead who in turn will inform MoICS/MoALD Grievance Manager of all grievances. The Grievance Manager is a member of MoICS/MoALD Project executive team. At pre-construction onwards, the Community Relations (CR) Manager will take over the role of the ESA Stakeholder Engagement Team Lead and Grievance Manager and will be notified of all grievances and the Project Director is notified of all Level 3 grievances. 194 • CLOs will initiate resolution for Level 1 complaints where potential impacts and consequences are relatively low (e.g. construction truck damages local Communityr’s fence). • CR Manager will initiate resolution of all complaints at levels 2 and 3 and level 1 complaints that can have significant implications to the business image or performance. Box 6.2Significance Criteria Level 1 Complaint: A complaint where potential impacts and/ or consequences are low that can be resolved quickly (e.g. Project construction vehicle damaging a local family’s fences or cattle). Level 2 Complaint: A complaint which is widespread and repeated (e.g. dust from construction vehicles). Level 3 Complaint: A complaint that could potentially result in a serious breach of MoICS/MoALD policies or National law or affect MoICS/MoALD and Project image and performance (e.g. inadequate waste management). 4. A resolution is developed in consultation with the complainant as soon as possible but no later than 14 days after screening and assessing the grievance. The responsible CLO/ CR Manager shall seek input from relevant rural municipality officials as well as Project personnel and Construction Contractors, as necessary. The response is signed-off by the Director for level 3 grievances and the CR Manager for Level 2 and Level 1. CLOs will ask complainant for written acceptance of the resolution (or verbal if the complainant has difficult reading/ writing). 5. If the complainant does not accept the proposed solution the responsible CLO/ CR Manager shall refer to the Local/Sub-Project Grievance Committee to facilitate an agreeable resolution (Level 2 of the Grievance Resolution System). If the complainant does not accept solution proposed by the Local/Sub-project Grievance Committee they can appeal to the Project Grievance Committee (Level 3 of the Grievance Resolution System). And finally, as the last resort, they can appeal at District Court (Level 4). 6. Once the resolution is accepted by the complainant, the solution is implemented. For relatively simple, short-term actions that can resolve the problem, the objective will be for the solution to be implemented within 20 days after assessing the grievance. 195 For solutions that take longer to address, or for which the complainants are not satisfied or additional corrective actions are required, the CLO will inform the complainants of the progress on a regular basis until the solution is completely implemented. 7. Inform the complainant once the resolution is implemented. The responsible CLO/CR Manager will inform the complainant that the corrective actions have been implemented and confirm that the complainant is satisfied with the resolution. 8. Monitor, document the grievance resolution process and close the grievance with sign-off from the CR Manager with the Project Director approval to close out level 3 grievances. A grievance close-out form will be used (Appendix D). If further attention is required the CLO/ CR Manager should return to Step 2 to re-assess the grievance. All correspondence related to the grievance must be documented in the Stakeholder Engagement Management System for monitoring, reporting and learning. This will help drive continual improvement. 196 7 Monitoring and Reporting To ensure that the desired outcomes are being achieved, the SEP will be monitored throughout the Project lifecycle. Monitoring of Stakeholder Engagement Activities There are two methods through which the stakeholder engagement process will be monitored: 1. Review of engagement activities in the field: • During engagement with stakeholders, the E & S team will assess meetings using a feedback evaluation form or by asking questions of participants. • At the end of each stakeholder engagement phase, the team will debrief with the Project team to assess whether the required outcomes of the stakeholder engagement process are being achieved, and to provide the opportunity to amend the process where necessary. 2. Systematic, formal evaluation, which will occur on an annual basis or on a special circumstances when the Project has potential to face a high social risk. Evaluation of Stakeholder Engagement Activities Performance will be reviewed on an ongoing basis to determine the effectiveness of the SEP, including the methods being used and the accuracy of the mapping results. A formal evaluation will be done annually, during which the performance indicators set out in the table below will be used to determine the extent to which the objectives of the SEP have been met. For the indicators related to participation and grievances filing, all data will be disaggregated according to gender and ethnicity. Information from the Stakeholder Engagement Management System and formal/informal feedback from stakeholders will be used to assess the performance indicators. The evaluation results will be used to update the SEP and will be reported internally as well as to key external stakeholders, as requested. The annual review will be done internally, and by a third party if required. The annual review will start after the agreement on the ESCP. The Project team will undertake the first quick evaluation in six months after the start date to check if the different systems employed for the SEP are working. The annual review will also provide a timely opportunity to review the stakeholder mapping results to ensure that the mapping results are still accurate. The monitoring and evaluation activities and criteria will be reassessed when the IPPF emerges and a possible ongoing governance structure put in place for the IPPF. Such a structure would form a natural body for periodic and participatory evaluation. 197 Table 7.1 Performance Indicators Objectives Performance Indicators Stakeholders are provided • Number of materials disseminated information about the • Comments received on disclosure materials, positive or negative Project in a timely manner • Locations of information disclosure and who received the information Stakeholders have an • Number and type of engagement opportunities provided opportunity to share their • Topics of engagement activities views and concerns about • Attendance rates the Project’s development • Numbers of grievances related to lack of opportunity to participate in Project development Informed participation by • Number and type of engagement opportunities provided to Vulnerable Groups Vulnerable Groups • Attendance rates • Representation of all sub-groups • Number and type of issues raised are satisfactorily resolved. Positive working • Number and type of grievances lodged by stakeholders relationships are built and • Number of satisfactorily closed out grievances maintained over time • Percentage of stakeholders taking part in engagement efforts • Community attitudes and perceptions Engagement continues to • Adherence to the schedule of stakeholder engagement activities be transparent, inclusive • Representation of Vulnerable Groups in engagement activities and appropriate • Number and type of grievances lodged by community members throughout the Project lifecycle • Number of satisfactorily closed out grievances Reporting Closing the loop in community engagement is vital in building trust and respect with stakeholders. Letting affected people and interested parties know what has happened with the 198 feedback provided during consultation, the importance of their contribution to the project, and what the next step will be, is not only a good practice, but also a common courtesy. Reporting back also has other benefits such as: double checking information, testing the stakeholder’s reaction to the proposed mitigation measures, and obtaining further feedback to refine the measures before implementation, getting buy-in from key stakeholders for implementation plans. Reporting back to the stakeholders will be done through: • Frequently updated FAQs to address new concerns that have come to light through stakeholder feedback during planning, pre-construction, construction and operations. The updated FAQs is one of the key disclosure materials for the Project throughout the Project lifecycle. • Issues and Response Reports (“You Ask We Answer�) to be disclosed with the Draft ESA. The report will provide summary stakeholder engagement activities undertaken to date, including a description of the stakeholders consulted, a summary of the feedback received and a brief explanation of how the feedback was taken into account or the reasons why it was not. • Updated Issues and Response Report to be disclosed with the Final ESA incorporating any feedback received during the Draft ESA consultation phase and how the feedback has been considered in the Project designs and decisions. • Construction Issues and Response Report to be disclosed which incorporate any new issues that have come to light and concerns and queries raised by the Project stakeholders, especially the Project-Affected Parties during construction, and how the feedback has been considered in the Construction designs and decisions. 199 8 Roles, Responsibilities and Resources The organisation chart that depicts the roles and responsibilities for implementation of the SEP at the Planning Phase is provided in Figure 8.1. SRCTIP Project Director ESA Communication and Stakeholder SRCTIP Communication Engagement Lead Officer/Grievance Manager Stakeholder Engagement Coordinator Community Liaison Officer Figure 8.1 Organisational Structure during the Planning Phase MoICS/MoALD has the overall responsibility for oversight of development and execution of the SEP. The roles and responsibilities of the planning phase stakeholder engagement team are summarised in Table 8.1. Table 8.1 Roles and Responsibilities of the Planning Phase Stakeholder Engagement Team Planning Phase Team Responsibilities Member SRCTIP-Trade • Has the overall responsibility for oversight of development Component Project and execution of the SEP Director • Responsible for approving the SEP, including the annual budget required for implementation. MoICS/MoALD • Manage interactions with key national-level stakeholders in Communication Officer/ Kathmandu such as media and critical NGOs, and policy- Grievance Manager makers, etc. • Provide resolutions of all grievances related to the Project according to the Grievance Mechanism 200 ESA Communication and • Lead in the implementation and monitoring of the SEP Stakeholder Engagement • Interface between MoICS/MoALD and the Project Lead stakeholders • Train staff to undertake the stakeholder engagement activities outlined in the SEP • Coordinate the resolution of grievances with MoICS/MoALD Communication Officer/Grievance Manager • Monitoring and reporting on the SEP, including updates, as required, to the stakeholder mapping results • Complete ESA disclosure • Adjust the SEP to accommodate any changes. Stakeholder Engagement • Assisting the ESA Communication and Stakeholder Coordinator Engagement Lead in implementing the SEP • Undertaking two rounds of visits to the affected communities a month the Directly and Indirectly Affected Population • Maintaining the Project Information Centre • Being the point of contact for any grievances for the PAPs • Coordinate the CLOs activities • Help ESA experts to communicate the findings from the impact assessment process and their recommendations for reducing or mitigating impact; • Help organise community level meetings for MoICS/MoALD-WB, and Public Hearing etc; and • Register stakeholder engagement activities and results, as well as grievances in the Stakeholder Engagement Management System. Community Liaison • Coordinate with ward chairperson Officer (CLO) • Implement Project Information Mobile Libraries in their communities 201 • Hold small group meetings in local IPs language to explain printed disclosure materials for people who are not literate or problem in reading/understanding Nepali • Receive stakeholder feedback and grievances, and each will maintain a log of meetings held by them • Communicate urgent issues and grievances to the team coordinator in a timely manner. At the beginning of pre-construction, the Project will appoint a Community Relations (CR) Manager who will take over the responsibility and oversight of the implementation of the SEP from MoICS/MoALD Communication Officers and the Communication and Stakeholder Engagement Lead consultant (Figure 8.2). This organisational structure will be reviewed periodically to ensure effectiveness of SEP implementation.. SRCTIP Project Director Community Relations Manager Construction Contractor Stakeholder Engagement Coordinator Contractor Community Relation Team Community Liaison Officer Figure 8.2 Organisational Structure for Future Phases The roles and responsibilities of the stakeholder consultation team during the future phases of the project are summarised in Table 8.2. Future Phases Responsibilities Stakeholder Engagement Team Member 202 SRCTIP-Trade • Responsible for approving the SEP, including the annual Component Project budget required for implementation. Director Community Relations • Responsible for the overall implementation of the SEP and to Manager ensure that grievances are resolved in a timely manner • Coordinate the engagement activities between the SEP and various frameworks/plans such as IPPF and RPF, including adjusting the SEP to accommodate any changes. • Accommodate the grievance mechanism likely to be included in the Indigenous People’s Planning Framework. Stakeholder • Support the CR Manager in the implementation of the SEP Engagement • Coordinating the CLOs activities on the ground, including Coordinator regular training and briefings • Hold weekly meetings with CLOs (one week at the Dam site and next week at the Power-house/access road side) to examine the stakeholder engagement/feedback and grievance register records undertaken by the CLOs • Provide a weekly summary of feedback and grievances to the Communications and Stakeholder Engagement Lead and Social Team Lead CLOs • Implement Project Information Mobile Libraries in the PAP area • Receive training once a month on general Project information, engagement skills and techniques, various specialist topics centred on Project key risks and how the Project team plans to manage them • Hold small group meetings in local IPs language to explain printed disclosure materials for people who are not literate or problem in reading/understanding Nepali • Receive stakeholder feedback and grievances, and each will maintain a log of meetings held by them • Communicate urgent issues and grievances to the team coordinator in a timely manner 203 Once further activities for the Trade Facilitation component have been defined, clarity about stakeholder engagement activities to be carried out, a budget for stakeholder engagement activities will be developed. The budget will include estimated costs for establishing and managing the GRM. 204 Appendix A: Planned Stakeholder Engagement Activities Consultation and Information Disclosure during Planning Phase Given the high profile and history of trade & transport sector development in Nepal, stakeholder engagement for the SRCTIP-TRADE COMPONENT needs to start early, during the planning process to obtain input and discuss potential concerns from Project stakeholders, to support a comprehensive impact assessment and identification of potential mitigation measures. Early engagement will lead to a greater likelihood of Project acceptance within the community. Engagement will need to continue throughout the Project lifecycle. The ESA process is likely to be the most intense period of planned public participation for the Project to establish a strong foundation for a long-lasting and trusting relationship between MoICS/MoALD and stakeholders, in particularly the PAPs and surrounding communities, and to identify key issues and have an effect on the project decisions to which they relate. The ESA consultation aims to achieve the following goals: • Disclose relevant Project information to help affected communities and other stakeholders understand the risks, impacts, and opportunities for the Project in a timely, understandable, accessible and appropriate manner and format; • Provide the affected communities and stakeholders with opportunities to express their views on Project risks, impacts, and mitigation measures; • To solicit stakeholders’ ideas, opinions, and recommendations on various alternatives; and • To assess the level of stakeholder interest and support for the Project and to enable stakeholders’ views to be taken into account in project design and environmental and social mitigation measures as well as development benefits and opportunities. Scoping Consultation Scoping consultation for the ESA is well underway. The aim of the scoping consultation is to scope stakeholder issues. It is an important step to help identify more accurately the full range of potential impacts of the Project. The results of the completed scoping consultation will be incorporated into the Draft Scoping Report, which will help form the Terms of Reference (ToR) for the ESA. During consultation with PAPs, the Project team PAPs, both men and women will participate in the scoping consultation. To ensure the objective of the SEP is met and basic principles of good stakeholder engagement are followed, the gender imbalance will be addressed and 205 managed in the ESA consultation and throughout all Project phases. See the following sections for measures to increase women participation in the Project consultation and disclosure. Incorporating Stakeholder Feedback and Reporting Back Stakeholder questions, issues, suggestions and feedback during the Scoping consultation will help the Project team scope the key risks and issues for the Project (See Appendix A) which in turn will inform the ToR for the ESA. The key stakeholder issues also will inform the content of the ESA consultation materials such as the Project Information Document (PID), the Frequently Asked Questions (FAQs). These materials will be disclosed widely following the disclosure channels identified in Section 4.1.1 as a way for Project to report back to stakeholders how the Project has incorporated their feedback into Project design and decision-making. Consultation on Draft Scoping Report and Terms of Reference for ESA The Draft Scoping Report and ToR for the ESA will be submitted to MoICS/MoALD and the World Bank for review. A series of expert panel workshops will be held to present the findings of the scoping process to the key stakeholders who directly or indirectly influence the Project development and seek their input. At the district level, a meeting will be held with key stakeholders such as: the District Development Committee Office, the District Administration Office, the District Road and Transport Office, Other relevant District Offices, and local NGOs working in the area. Similarly, at the provincial level, meetings will be conducted with key stakeholders such as: • Kathmandu: Consultation meeting with the Members of Parliament from the Sub-Project District, MoICS/MoALD, Members of Parliament's Trade & Transport Committee and Kathmandu-based project "concerned group" members, including Trade Unions/Transport Committees. • Province Headquarter: Consultation meeting with the Chief Minister, Ministers of provincial governments and senior officials (e.g. the Provincial Planning Commission, Secretaries, etc.), provincial Trade Unions/Transport Committees. and Provincial community service organisations (CSOs) representing women, Indigenous Peoples, Dalits and other vulnerable groups The comments and suggestions received from the participants at the district, provincial and central levels will be collected and incorporated in the final Scoping and ToR documents. Consultation during the ESA 206 Following the scoping consultation, a wider engagement program will be undertaken during the ESA baseline data collection process and impact assessment. Key consultation activities during this stage will be: • Disclosing the Project information to affected communities and other stakeholders (as identified during the stakeholder mapping process); and • Consulting on the scope of impacts, alternative options for Project components, and potential measures to help minimise the impacts and enhance the Project benefits. While scoping consultation aims to involve key stakeholders in the initial scoping activities to form the ToR for the ESA, consultation during the impact assessment process is designed to reach a wider stakeholder group. This will include more intensive engagement activities to ensure all interested parties, especially women and vulnerable groups, are provided with opportunities to express their views regarding the Project and for the Project team to respond to stakeholder feedback. Information Disclosure The following information about the SRCTIP-Trade component will be disclosed to the stakeholders: • PID: This document consists of a non-technical summary of the Project, development timeline and milestones, the ESA process, ESA consultation program and opportunities for the stakeholders to participate in development of the Project, timeline and venues for engagement activities, contact details for questions and queries. • SRCTIP-Trade Component FAQs which comprises of Project key risks and issues, and Project’s plan to address them, as well as answers to key questions raised by the stakeholders during the Scoping consultation. The FAQs will be revised and updated regularly to reflect Project development and key issues that have come to light. • Grievance mechanism: Details on how to access the grievance mechanism will be provided. This will include information on how the grievance management process will work, including the timeframes for responses. The Project related information documents will be translated into Nepalese and will be brought to the PAPs by the Stakeholder Engagement Coordinator who is stationed in the local area. The Stakeholder Engagement Coordinator will visit the communities in the PAPs twice a month and move around communities and social venues such as local markets and tea houses in the Project Areas of Influences whenever possible. CLOs stationed at sub-project site offices will undertake regular consultations with community people in these two locations. 207 In addition, the Project will make disclosure materials available to stakeholders via the communication channels outlined in Table 4.2. Disclosure events (time and place) will be communicated to all stakeholders via the following means and methods outlined in Section 4.2. Consultation Activities Consultation activities during this period will be undertaken following the methods identified in Section 4.3. In addition to introducing Project information and alternatives, and obtaining stakeholder feedback, consultation at this stage will focus on key issues identified during the Scoping phase such as environmental impacts, compensation, shares and employment opportunities, community risks, and potential mitigation measures as well as benefit enhancers. Stakeholder feedback will be documented, collated, and analysed in the Stakeholder Engagement Management System as discussed. Incorporating Stakeholder Feedback and Report Back Refer to Section 4.4 for details. Consultation on the Draft ESA The key objective of Draft ESA consultation is to: • Disclose the Draft ESA and ESCP; and • Consult on Project potential risks and impacts and proposed mitigation measures and benefit enhancers, and respond to stakeholder comments and inputs. Feedback will be incorporated them into final project designs and ESCP. Information Disclosure The following information will be disclosed to the stakeholders in Nepalese: • A non-technical summary of the ESA and ESCP; • A list of potential risks and impacts, proposed mitigation measures and benefit enhancers; • Opportunities for comments and feedback, next steps, and contact details for questions and queries; • Updated the SRCTIP-Trade Component FAQs based on feedback received during previous consultation activities (Impact Assessment Consultation); 208 • An Issues and Response Report which provides a summary stakeholder engagement activities undertaken to date, a summary of the feedback received and a brief explanation of how the feedback was taken into account or the reasons why it was not; and • Full version of the Draft ESA, ESCP, and SEP. Information will be disclosed via the channels established at the ESA Consultation stage (Table 4.2). Consultation Activities Consultation activities during this period will be undertaken following the methods identified in Table 4.3. Incorporating Stakeholders and Report Back Stakeholder feedback will be documented, collated, and analysed in the Stakeholder Engagement Management System as discussed in Section 4.4. Stakeholder comments and suggestions will be addressed and incorporated into the Final ESA and management plans. The Project team will report back to the stakeholders about how their feedback has influenced the Project outcomes via the Issues and Response Report described above. Pre-construction Engagement Pre-construction engagement is designed to seamlessly continue the engagement process as the Project transitions from the ESA stage to pre-construction. The aim is to: • Provide stakeholders with updated information about the Project and progress towards development; • Disclose the final ESA and ESCP as well as Contractors ESMPs and related plans such as Community Health and Safety Plan, Traffic Management Plan, Worker’s Cam p Management Plan, etc.; • Provide information on construction management plans such as traffic management plan, health and safety plan • Conduct ongoing consultation related to compensation and resettlement; • Road test the project mitigation measures and benefit enhancers; and • Provide an update on engagement activities that will occur during construction, including the frequency in which activities will be undertaken, and the key points of contact within the Project team. Disclosure and Consultation 209 Consultation materials to be disseminated during this phase include, but are not limited to: • Project brochure – consisting of Project updates, construction activities and timelines, engagement activities during construction, details of the Project Information Centre, Project Information Mobile Libraries, point of contact for questions or queries; • A non-technical summary of the Final ESA and ESCP; • Updated SRCTIP-Trade Component FAQs based on feedback received during the ESA consultation; • Updated Issues and Response Report based on feedback received during the Draft ESA consultation; and • Full version of the Final ESA, ESCP, SEP, sub-project specific ESMPs and related plans such as Community Health and Safety Plan, Traffic Management Plan, Worker’s Camp Management Plan, etc. Information will be disclosed via the channels used during the ESA consultation period in (Table 4.2). Pre-construction engagement will be at held at local, district, provincial and centre levels and will include all stakeholders impacted or interested in the construction phase. The complete list of stakeholders is presented in Table 3.1 and Table 3.2. Consultation with stakeholders will be via channels and methods identified during the ESA consultation phase (Table 4.3). Many of these channels and methods will be tested during the earlier stages of the Project to see if they meet the needs of stakeholders and modifications will be made to the SEP accordingly to ensure the effectiveness of the plan, particularly to ensure that vulnerable groups are able to engage in the process. Incorporating Stakeholder Feedback and Report Back Stakeholder feedback will be documented, collated, and analysed in the Stakeholder Engagement Management System. Stakeholder comments and suggestions will be filtered to the Project team to incorporate into the various construction plans. The Project team will report back to the stakeholders about how their feedback has influenced the Project outcomes via and Updated Issues and Response Report. Project Information Offices The site offices of the projects will also serve as Project Information Offices (PIO) that will operate in full capacity during the pre-construction phase. See Section 4.2 for details. A Project website and Facebook page will be established at this stage as described in Section 4.2. 210 Engagement During Construction Engagement during construction will focus on construction of relocation sites for resettlement and resettlement activities, together with subsequent construction of the Project facilities and land clearing activities. The main objectives of the consultation process during the construction phase are to: • Provide regular updates to stakeholders on construction activities, in particular activities that may cause disruptions (e.g. road disruption, noisy activities, etc.), changes to construction schedule, and changes in designs, as well as various plans to manage construction-related impacts; • Undertake stakeholder engagement to ensure compliance with and management of the construction various plans; • Identify new issues, concerns or needs of the Project affected communities related to construction and address them promptly; • Provide resolution of community complaints in an expedited manner whenever possible; • Assess the effectiveness of environmental and social mitigation measures by participatory monitoring, and social monitoring in communities and direct feedback, particularly related to compensation and resettlement; and • Identify opportunities for the Project to make a sustainable contribution to local communities and the region. Once the Project construction begins, while the Construction Contractors will relevant stakeholders on construction related activities directly, MoICS/MoALD will remain the first point of contact with the affected communities on many issues during the construction period. MoICS/MoALD will work closely with the Construction Contractors to ensure that communications are consistent and that information is provided on hiring opportunities and practices, local workforce training, worker camps and codes of conducts, and upcoming construction activities. MoICS/MoALD will remain in charge of community relations although it will require the Construction Contractors to have appropriate personnel to undertake parallel consultation and disclosure activities, particularly in construction schedule updates, local job opportunities and emerging issues related to their scope of work. The table below describes the main activities for consultation anticipated during construction. More details are provided in Table 4.1. Table A.2 Engagement during Construction 211 Engagement Activities Details Regular updates about the Disclosure of Project information at Project Information Project Centre and district government offices Local radio notices and updates (monthly or quarterly) Provincial newspaper notices and updates (quarterly and as required) Regular revision of information on the Project website and Facebook page Periodic press conferences and interactions with media, including site visits Monitor community concerns, Identify and manage issues via a range of community attitudes and progress relation activities including Community meetings, focus group discussions and household visits (Vulnerable Groups), written correspondence Monitor the effectiveness of the Assess the effectiveness of the ESCP implementation ESCP through participatory monitoring and community perception surveys Consultation on compensation Ongoing consultation and negotiation with affected and resettlement households, organisations and institutions. Details to be provided in the Resettlement Action Plan and Livelihood Restoration Program. Construction Contractor Construction Contractors to consult and disclose on a range activities of activities during construction including: • Construction activities and schedule • Additional mitigation measures/ updated ESCP • Community health and safety, workers camp code of conducts, environmental management, road access and traffic management • Hiring opportunities and practices and local worker training program Project telephone line For phone enquiries and complaints for regional and national stakeholders Community enquiry line Maintain FAQs to respond to community queries 212 Provide mailboxes (complaint boxes) at Project Information Corners and public places Complaints handling and A formal grievance mechanism has been introduced management (Section 5) and will continue through to the construction phase Provide mailboxes (complaint boxes) at Project Information Centres and public places in the PAP area National and international Regular updates on the Project website and Facebook page communications Report annually to district, provincial and central governments Site tours as required Engage with national and international media as required The activities outlined above are indicative of engagement activities and methods that will be undertaken for the Project construction phase. Many of these activities will be tested during the earlier stages of the Project to see if they meet the needs of stakeholders and modifications will be made accordingly based on these review processes, particularly to ensure that vulnerable groups/IPs are able to engage in the process. Engagement during Operation Consultation at this phase will focus on day-to-day operation of the Project, including progressive rehabilitation through to Project disclosure. The main objectives of the consultation process during Operation are to: • Provide updates on the progress of the Project; • Maintain constructive relationships with the communities adjacent to the Project facilities; • Maintain awareness of environmental and safety practices in the local communities, especially emergency preparedness and response; • Manage concerns and complaints from stakeholders and in particular PAPs and Adjacent and Surrounding Communities; and • Monitor community attitudes towards the Project and MoICS/MoALD. The table below describes the main activities for consultation anticipated during operation. Table 0.1 Engagement during Operation 213 Engagement Activities Details Updates about the Project Brochures, fact sheets made available for Project-Affected Parties bi-annually Newsletters to district and provincial government offices bi-annually or annually Local media notices and updates once at the beginning of operation and as required Regular revision of information on the Project website Briefings of media as needed Community relations activities Consultation and disclosure activities will form part of day- to-day functions Community relations staff will be placed throughout the life of the Project to maintain relationships with local communities and other stakeholders Environmental and safety Provide brochures, pamphlets, and regular environmental awareness program and safety talks to relevant stakeholders Emergency preparedness and Provide training, brochures and pamphlets for local response communities and workforce on emergency preparedness and response Undertake emergency drills as outlined in Emergency Preparedness and Response Plan Manage community issues and Through a range of community relation activities including monitor community attitudes Community meetings, group discussions, household visits, community perception surveys Project telephone line For phone enquiries and complaints for regional and national stakeholders Complaints handling and A formal grievance mechanism will be introduced (Section management 5) and will continue through to the operational phase The activities outlined above are indicative of engagement activities and methods that will be undertaken for the Project operation phase. The SEP will be updated prior to operation to provide more details on how these engagement activities will be carried out, and how the stakeholder comments and feedback will be incorporated and reported back. Scoping Consultation 214 Scoping consultations for the Environmental and Social Impact Assessment will be conducted. The results of the completed scoping consultation will be incorporated into the Draft Scoping Report, which will form the Terms of Reference for the ESA. Consultation with Project-Affected Parties Consultation meetings with the Project Affected Persons will be undertaken in different locations. The Project team will introduce the Project to the local community people, answer questions, and obtain feedback. Community people participating during the meetings will include women, Indigenous Peoples, and Dalit participants. Key issues, suggestions and feedback that were raised across the local communities will be reported after the consultation. 215 Appendix B: Details of Stakeholder Consultation and Disclosure Workshop – March 2020 Background The Government of Nepal (GoN) has requested the World Bank (WB) for the loan support forthe improvements and maintenance of existing roads that are of vital importance to the country’s economy and regional connectivity through the proposed Strategic Road Connectivity and Trade Improvement Project (SRCTIP).The project has three components:(1) Trade facilitation (2) Regional Connectivity Improvement and (3) Institutional Strengthening. The Trade Facilitation Component covers the improvement of the existing infrastructure facilities and equipment at major border crossing points; improvements in sanitary-phyto- sanitary management (SPS), knowledge and capacity building support for improving capacity for managing trade. Trade Facilitation component will be implemented at existing selected ICD sites: Biratnagar, Birgunj and Bhairahawa.Following activities will be conducted under this component 1. The level and quality of border infrastructure will be improved in select locations 2. Selected labs will be enhanced with equipment and/or accreditation to enhance market access for agricultural commodities 3. Access roads sections will be improved for better linkage to transport and the trade (Biratnagar ICD/ICP) 4. The parking yards around ICDs will be further expanded and improved to enhance the connectivity and trade, and 5. Capacity will be enhanced through training and facilitation. Under the Trade Facilitation Component, stakeholder engagement and consultation is essentialto engage people of the project vicinity as well as concerned groups and collect and incorporate their feedback and also to ensure their engagement throughout the entire project period. The Ministry of Industry Commerce and Supplies (MoCIS) and Ministry of Agriculture and Livestock Department (MoALD) are the primary implementing agency for the project and is responsible for ensuring constructive and meaningful dialogue with the project’s stakeholders as per the prevailing law of Nepal as well as Environmental and Social Standard (ESS) 10 on Stakeholder Engagement and Information Disclosure, of the World Bank’s Environmental and Social Framework (ESF). The objective of the Consultation Workshop was: • Create awareness about the project, location, and benefits • Disclose information about potential impacts of the project; • Solicit feedback from stakeholders • Meet regulatory requirements: GoN and World Bank • Draw suggestions to enhance project design and impact mitigation 216 The Consultation Program was jointly organized by Ministry of Inductry Commerce and Supplies (MoICS) and Ministry of Agriculture and Livestock Developmet (MoALD) on 2nd March, 2020 at Nepal India Regional Trade and Transport Project’s Project Coordination Office meeting hall, Bhadrakali, Kathmandu. The program was chaired by Mr. Mahesh Acharya; Joint Secretory; Ministry of Industry Commerce and Supplies. The major participants were focal persons from ministries and respective departments and 30 participants have actively participated in the consultation workshop. Mr. YubakDongol, Director of NITDB welcomed all the guests and participant and thanked them for attending the program. He briefly gave an introduction about the program before leaving the floor to Mr. Prakash Poudel, Social Safeguard Specialist. Mr. Prakash Poudel has talked about the objectives of the consultation and briefly presented the provision on Environmental and Social Management Framework (ESMF), Resettlement Policy Framework (RPF), Indigenous People Planning Framework (IPPF) and Stakeholders Engagement Plan (SEP) prepared for the Trade Facilitation Component of SRCTIP. Thenafter, the floor was opened for the participant for their queries, feedbacks and suggestion. Issue Raised and Response The invited stakeholders from respective ministries and departments have actively participated and shared their views and feedback. The summary of the issue raised/feedback and corresponding responses are as tabulated below in Table-1. Table-1 Issue Raised and Response during Stakeholder Consultation SN Issue Raised Name/Organization Response Responsibility 6. What are the provisions/ Mr. Rajan Sharma, • The general provision has MoICS, mechanisms incorporated for Chairman Nepal been included in the ESMF of MoALD-PCU Establishment of fumigation Freight Forwarders the Trade Component; the center at ICD to fumigate Association (NEFFA) detail will be incorporated goods being export from during the detailed design Nepal such as carpet, stage. wooden carved items etc. • Proper management of solid • waste and effluent, it should not be like in Birgung ICD • What about provision of the • The guideline will be Plantation hence to maintain reviewed and followed and the sufficient greenery at incorporated the measures as project site appropriate. • • The provuision has been included in ESMP and further detailed in ESMP during the Execution of the project 217 7. Laboratory waste should be Dr. Modnath Gautam, • The general provision has MoICS, managed properly. Good Senior Vetenary been included in the ESMF of MoALD-PCU laboratory practices shall be Officer, Department the Trade Component. established of Livestock, MoALD • The The detail will be incorporated in the ESMP Proper management of during the execution of the carcasses and ill livestock project . and birds especially during export 8. During the construction and Dr. Mahadev Prasad • The general provision has been MoICS, Operation of the project Poudel, Sr. Agro- included in the ESMF of the Trade MoALD-PCU there will be impact on the Economist; Component. This issue will be agriculture nearby the Department of brought forward during the detailed construction site due to Agriculture; MoALD design phase and to the level extent project activities how this suggestion will be incorporated. issue will be managed? Dust management during construction works 9. What are the provision for Mr. Maahesh The project doesnot required MoICS, the encroches, squatters and Acharya, Senior Plant acquisition of the land. In addition MoALD-PCU economically displaced Protection Officer; most of the work will be confined people due to the Plant Quarentine and in the closed boundary of existing implementation of the Pesticide ICD and ICP however, HHs that project Management Centre, are migrated and settled along the MoALD roadside for day to day earning Conservation of the local from the small tea shops, indigenous cultural values vegetable/fruit stalls, etc.which will and norms be covered by RPF and IPDP Generally the project do not expected to harm IPs. However meaningful consultation will be done with IP communities during detailed design and implementation of the project. . 10. b. The issues related on Mr. DipendraKafle, • The GBV risk mitigation plan MoICS, GBV and equal wages Secretary, National will be prepared. The GBV MoALD-PCU for Male/Female will be Women Commission issues will be minimized and ensured? (NWC) mitigatedbased on the GBV risk mitigation plan. • The Labor Management Procedure (LMP) ensure the equail wage for man and women. 218 Concluding Remarks Mr. Mahesh Acharya; Joint-Secretary of Ministry of Industry Commerce and Supplies; explained that the trade component activities will be confined in existing sites of ICD/ICP hence there is no any major impact on land and structures as well as indigenous culture and values, national and international best practices will be adopted during the detailed design and implementation phase of the project. Moreover he request for any additional feedbacks and suggestion from the stakeholders that will be incorporated in the site-specific ESMP and will be part of BoQ item during the execution of the works. Photographs from presentation: List of Participants 219 220 Appendix C: Grievance Form and Close-Out Template The grievance log and close-out template is provided in Table R.1. Table F.1 Grievance Log and Close-Out Template Grievance Form PART 1 Contact and Details Complaint number : Date: Recorded by: Complainant details (Tick the box for anonymity ) Name: Category [community/ contract worker/ supplier/ contractor]: Telephone number: Address: Preferred method of contact: Grievance Log PART 2 Description of grievance(s) Describe the grievance below. Mode of communication (written/ verbal/ meetings/ mediator): Date of grievance: Date of acknowledgement: Signatures Recorder: Claimant: Date: Grievance Closed Out PART 3 Resolution 221 Describe the steps taken to resolve the grievance and the outcome. Department: Mode of communication for reply (meeting/ written/ verbal/ display): Date closed: Signatures Complainant: Project representative: Date: 222