World Bank Group Country Opinion Survey 2016: Bangladesh
FY16 Bangladesh
Country Opinion Survey Report
THE WORLD BANK GROUP
Public Opinion Research Group
1
March 2017
World Bank Group Country Opinion Survey 2016: Bangladesh
Acknowledgements
The Bangladesh Country Opinion Survey is part of the County Opinion Survey Program series of
the World Bank Group. This report was prepared by the Public Opinion Research Group
(PORG) team, led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jessica
Cameron, Svetlana Markova, Jing Guo oversaw design, reporting, and analysis. Calita Woods
and Dania Mendoza provided data support. PORG acknowledges the significant contribution
from the Bangladesh country team and the local fielding agency The Nielsen Company
(Bangladesh) Limited. In particular, PORG is grateful for the support from Mehrin A. Mahbub
(Communications Officer), who coordinated the survey related activities from Dhaka,
Bangladesh.
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World Bank Group Country Opinion Survey 2016: Bangladesh
Table of Contents
I. Objectives ...................................................................................3
II. Methodology ...............................................................................3
III. Demographics of the Sample.......................................................4
IV. General Issues Facing Bangladesh ...............................................8
V. Overall Attitudes toward the World Bank Group .......................13
VI. Sectoral Effectiveness................................................................20
VII. How the World Bank Group Operates .......................................23
VIII. World Bank Group’s Knowledge and Instruments .....................29
IX. The Future Role of the World Bank Group in Bangladesh..........34
X. Communication and Outreach ..................................................38
XI. Appendices ................................................................................42
BANGLADESH
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World Bank Group Country Opinion Survey 2016: Bangladesh
I. Objectives
This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding
of how stakeholders in Bangladesh perceive the WBG. The survey explored:
General Issues Facing Bangladesh
Overall Attitudes toward the World Bank Group
World Bank Group’s Effectiveness and Results
The World Bank Group’s Knowledge Work and Activities
Working with the World Bank Group
The Future Role of the World Bank Group in Bangladesh
Communication and Information Sharing
Background Information
II. Methodology
From April to July 2016, 700 stakeholders of the WBG in Bangladesh were invited to provide
their opinions on the WBG’s work in the country by participating in a Country Opinion Survey.
Participants were drawn from the office of the President/Prime Minister, office of a Minister,
office of a Parliamentarian, employees of ministries/ministerial departments/implementation
agencies, Project Management Units (PMUs) overseeing implementation of WBG projects or
consultants/contractors working on WBG-supported projects/programs, local government office
or staff, bilateral/multilateral agencies, private sector organizations, private foundations, the
financial sector/private banks, NGOs/community-based organizations (CBOs), the media,
independent government institutions, trade unions, faith-based groups, youth groups,
academia/research institutes/think tanks, and the judiciary branch.
A total of 332 stakeholders participated in the survey (47% response rate). Respondents either
received the questionnaire via post or courier and returned it accordingly, received an invitation
via email and completed the questionnaire online, or completed the questionnaire with a
representative from the fielding agency.
Every country that engages in the Country Opinion Survey must include specific indicator
questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions
are identified throughout the survey report.
The results of this year’s Country Survey were compared to those in the Country Survey
conducted in FY ’13 (response rate was 52%, N = 366). The data were weighted to reach similar
stakeholder compositions across the two survey years, allowing for more statistically reliable
comparisons. Note, there were insufficient numbers of respondents from bilateral/multilateral
agencies or local government in either year to be included in these analyses. Also, stakeholders
who identified themselves as “Other” in the stakeholder category options were not included in
these comparisons. As a result, mean ratings, percentages of respondents, and the total number of
respondents in both years are slightly different from those of the original data reported in the FY
’13 COS report and the non-weighted data presented in this report. For the weighted stakeholder
breakdown and year comparison results, please refer to Appendix E (see page 86).
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World Bank Group Country Opinion Survey 2016: Bangladesh
III. Demographics of the Sample
Current Position
For all further analyses, the small number of respondents from the office of the
President/Prime Minister were combined with those from the office of a Minister, the
small number of respondents from the financial sector/private banks were combined with
those from the private sector, and the few respondents from bilateral/multilateral
agencies, private foundations, trade unions, and faith-based groups were grouped together
into an “Other Civil Society” category. The few respondents from the office of a
Parliamentarian and the judiciary branch were included in the “Other” category
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World Bank Group Country Opinion Survey 2016: Bangladesh
III. Demographics of the Sample (continued)
Area of Primary Specialization
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World Bank Group Country Opinion Survey 2016: Bangladesh
III. Demographics of the Sample (continued)
Geographic Locations
For all further analyses, respondents from divisions outside Dhaka were combined to
create an “Other Areas” category.
Exposure to Agencies within the World Bank Group
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World Bank Group Country Opinion Survey 2016: Bangladesh
III. Demographics of the Sample (continued)
Familiarity with the World Bank Group
Year comparison: Respondents in this year’s Country Survey indicated statistically
similar levels of familiarity with the WBG compared to respondents from the FY ’13
Country Survey (weighted mean in FY ’16 = 7.1; weighted mean in FY ’13 = 7.0)1.
Collaboration: Respondents who collaborate with the WBG gave significantly higher
ratings of familiarity with the WBG (mean rating = 7.7) than respondents who do not
collaborate with the WBG (mean rating = 6.7).
Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were
moderately, significantly correlated with their ratings of the WBG’s overall effectiveness
in Bangladesh, the extent to which the WBG’s work helps to achieve development results
and the extent to which the WBG plays a relevant role in development in Bangladesh.
1
Please refer to Appendix E (page 86) for more details on weighting. The means in the chart were calculated
based on un-weighted data.
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World Bank Group Country Opinion Survey 2016: Bangladesh
IV. General Issues Facing Bangladesh
Headed in the Right Direction
Year comparison: The majority of respondents in the FY ’13 Country Survey indicated
that Bangladesh was headed in the right direction (percentage of respondents = 61%),
with much smaller numbers indicating that Bangladesh was headed in the wrong
direction (23%) or that they were not sure (16%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
IV. General Issues Facing Bangladesh (continued)
Development Priority
Year comparison: Respondents in the FY ’13 Country Survey indicated that the most
important development priorities in Bangladesh were public sector governance/reform
(percentage of respondents = 43%) and education (41%), followed by transport (28%)
and energy/power (27%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
IV. General Issues Facing Bangladesh (continued)
Factors Contributing to Poverty Reduction
Year comparison: Respondents in the FY ’13 Country Survey indicated that the area that
would contribute most to poverty reduction in Bangladesh was job creation/employment
(percentage of respondents = 57%), followed by education (37%) and anti-corruption (23%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
IV. General Issues Facing Bangladesh (continued)
Factors Contributing to “Shared Prosperity”
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World Bank Group Country Opinion Survey 2016: Bangladesh
IV. General Issues Facing Bangladesh (continued)
Gap between the Rich and the Poor
Global Climate Change
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group
Attributing Failed/Slow Reform Efforts
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group (continued)
As noted in the “Methodology” section, the indicator questions referred to throughout the survey
report are questions that are asked in every country that engages in the Country Opinion Survey.
These will be aggregated for the World Bank Group’s annual Corporate Scorecard.
The World Bank Group’s Overall Effectiveness (Indicator Question)
Year comparison: Respondents in this year’s Country Survey had significantly higher
ratings for the WBG’s overall effectiveness in Bangladesh (weighted mean = 6.5)
compared to respondents from the FY ’13 Country Survey (weighted mean = 6.1)2.
Collaboration: Respondents who are collaborating with the WBG gave significantly
higher ratings for the WBG’s overall effectiveness in Bangladesh (mean rating = 7.0)
compared to respondents who are not collaborating (mean rating = 6.3).
2
Please refer to Appendix E (page 86) for more details on weighting for year comparisons. The mean in the chart was calculated
based on un-weighted data.
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group (continued)
Achieving Development Results (Indicator Question)
Year comparison: Respondents in this year’s Country Survey gave significantly higher
ratings for the extent to which the WBG achieves development results (weighted mean =
6.3) compared to respondents from the FY ’13 Country Survey (weighted mean = 5.9) 3.
WBG Staff Preparedness
Year comparison: Respondents in this year’s Country Survey gave significantly higher
ratings for the WBG’s staff being well prepared (weighted mean = 6.3) compared to
respondents from the FY ’13 Country Survey (weighted mean = 5.7)3.
3
Please refer to Appendix E (page 86) for more details on weighting for year comparisons. The means in the charts were
calculated based on un-weighted data.
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group (continued)
Overall Ratings for Indicator Questions by Stakeholder Groups
Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the
highest mean ratings for the aggregated responses to the twenty-six COS indicator
questions whereas respondents from local government and other organizations had
significantly lower mean ratings. Responses for individual indicator questions by
stakeholder groups can be found in Appendix B (see page 58).
Collaboration: Respondents who collaborate with the WBG had a significantly higher
mean rating for the aggregated responses to the twenty-six COS indicator questions
(mean rating = 6.3) compared to respondents who do not collaborate with the WBG
(mean rating = 5.8). Responses for individual indicator questions by exposure to the
WBG can be found in Appendix F (see page 92).
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group (continued)
Greatest Value
Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG’s
greatest value to Bangladesh was its financial resources for investment lending
(percentage of respondents = 61%), followed by its financial resources for policy-based
lending/budget support to the Government (39%) and technical assistance (32%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group (continued)
Effectiveness of WBG’s Instruments in Reducing Poverty
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World Bank Group Country Opinion Survey 2016: Bangladesh
V. Overall Attitudes toward the World Bank Group (continued)
Greatest Weakness
Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG’s
greatest weakness in its work in Bangladesh was being too influenced by developed countries
(percentage of respondents = 34%), followed by its processes being too slow and complex
(23%) and not being adequately sensitive to political/social realities (22%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
VI. Sectoral Effectiveness
Effectiveness of WBG’s Support in Sectoral Areas
Collaboration: Respondents who are collaborating with the WBG gave significantly
higher ratings for the WBG’s effectiveness at “Regulatory framework” (mean rating =
6.0) compared to respondents who are not collaborating (mean rating = 5.3).
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World Bank Group Country Opinion Survey 2016: Bangladesh
VI. Sectoral Effectiveness (continued)
Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4
4
All means presented in this chart are calculated based on weighted data. See Appendix E (page 86) for details.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VI. Sectoral Effectiveness (continued)
The WBG Promoting Private Public Partnerships
Helping the Poorest
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World Bank Group Country Opinion Survey 2016: Bangladesh
VII. How the World Bank Group Operates
The World Bank Group’s Work in Bangladesh
Year comparison: Respondents in this year’s Country Survey had statistically similar
levels of agreement that “Overall the World Bank Group currently plays a relevant role
in development in Bangladesh” (weighted mean rating = 6.0) compared to respondents
from the FY ’13 Country Survey (weighted mean rating = 5.9), but significantly higher
levels of agreement that “The WBG’s work is aligned with what I consider the
development priorities for Bangladesh” (FY ’16 weighted mean rating = 6.0) compared
to respondents from the FY ’13 Country Survey (weighted mean rating = 5.6)5.
5
Please refer to Appendix E (page 86) for more details on weighting for year comparisons. The means in the chart were
calculated based on un-weighted data.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VII. How the World Bank Group Operates (continued)
Overall Perceptions
Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the
highest levels of agreement that “The World Bank Group disburses funds promptly” and that
“The World Bank Group takes decisions quickly in Bangladesh” whereas respondents from the
private sector/financial sector/private banks had significantly lower levels of agreement for the
former and respondents from independent government intuitions had significantly lower levels
of agreement for the latter (refer to Appendix B, page 58, for a complete breakdown).
Location: Respondents from Dhaka Division had significantly higher levels of agreement
that “The World Bank Group takes decisions quickly in Bangladesh” (mean rating = 5.7)
compared to respondents from Other Areas (mean rating = 5.0).
Collaboration: Respondents who are collaborating with the WBG had significantly higher
levels of agreement that “The World Bank Group disburses funds promptly” (mean rating =
5.9) and that “The World Bank Group’s conditions on its lending are reasonable” (mean
rating = 6.0) compared to respondents who are not collaborating (mean rating = 4.4 and 5.3,
respectively).
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World Bank Group Country Opinion Survey 2016: Bangladesh
VII. How the World Bank Group Operates (continued)
Overall Perceptions: Year Comparison6
6
All means presented in this chart are calculated based on weighted data. See Appendix E (page 86) for details.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VII. How the World Bank Group Operates (continued)
The WBG as an Effective Development Partner
Stakeholders: There were significant stakeholder group differences across four of these
aspects of how the WBG operates in Bangladesh (see Appendix B, page 58). For the most
part, respondents from PMUs/Consultants on WBG-supported projects tended to have the
highest ratings whereas respondents from local government and the media tended to have
significantly lower ratings.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VII. How the World Bank Group Operates (continued)
The WBG as an Effective Development Partner: Year Comparison7
7
All means presented in this chart are calculated based on weighted data. See Appendix E (page 86) for details.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VII. How the World Bank Group Operates (continued)
Internal Measuring and Monitoring
Reimbursable Advisory Services (RAS)
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World Bank Group Country Opinion Survey 2016: Bangladesh
VIII. World Bank Group’s Knowledge and Instruments
Frequency of Consulting WBG Knowledge Work and Activities
Stakeholders: Respondents from the media and academia indicated the most frequent usage
of the WBG’s knowledge work (percentage of respondents = 54% and 44% weekly/monthly,
respectively) whereas respondents from the private sector/financial sector/private banks and
independent government intuitions indicated significantly less frequent usage (53% and 67%
rarely/never, respectively).
Frequency of Consulting WBG Knowledge Work and Activities: Year Comparison8
8
All percentages presented in this chart are calculated based on weighted data. See Appendix E (page 86) for details.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VIII. World Bank Group’s Knowledge and Instruments (continued)
Meeting Bangladesh’s Knowledge Needs (Indicator Question)
Year comparison: Respondents in this year’s Country Survey had statistically similar levels of
agreement that the WBG meets Bangladesh’s needs for knowledge services (weighted mean =
6.0) compared to respondents from the FY ’13 Country Survey (weighted mean = 5.8)9.
Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)
Year comparison: Respondents in this year’s Country Survey had significantly higher ratings
for the significance of the contribution of the WBG’s knowledge work and activities (weighted
mean = 6.5) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.0)9.
Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)
Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings
for the technical quality of the WBG’s knowledge work and activities (weighted mean = 6.9)
compared to respondents from the FY ’13 Country Survey (weighted mean = 6.7)9.
9
Please refer to Appendix E (page 86) for more details on weighting for year comparisons. The means in these charts were
calculated based on un-weighted data.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VIII. World Bank Group’s Knowledge and Instruments (continued)
Qualities of the WBG’s Knowledge Work and Activities
Stakeholders: Respondents from the office of the President/Prime Minister/Minister and
PMUs/Consultants on WBG-supported projects gave the highest ratings that the WBG’s
knowledge work “Are adequately disseminated” whereas respondents from local
government and other organizations gave significantly lower ratings (refer to Appendix
B, page 58, for a complete breakdown).
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World Bank Group Country Opinion Survey 2016: Bangladesh
VIII. World Bank Group’s Knowledge and Instruments (continued)
Qualities of the WBG’s Knowledge Work and Activities: Year Comparison10
10
All means presented in this chart are calculated based on weighted data. See Appendix E (page 86) for details.
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World Bank Group Country Opinion Survey 2016: Bangladesh
VIII. World Bank Group’s Knowledge and Instruments (continued)
Meeting Bangladesh’s Needs for Financial Instruments (Indicator Question)
Year comparison: Respondents in this year’s Country Survey had statistically similar
levels of agreement that the WBG’s financial instruments meet Bangladesh’s needs
(weighted mean = 5.6) compared to respondents from the FY ’13 Country Survey
(weighted mean = 5.4)11.
Collaboration: Respondents who are collaborating with the WBG had significantly
higher levels of agreement that the WBG’s financial instruments meet Bangladesh’s
needs (mean rating = 6.1) compared to respondents who are not collaborating with the
WBG (mean rating = 5.3).
11
Please refer to Appendix E (page 86) for more details on weighting for year comparisons. The mean in the chart was calculated
based on un-weighted data.
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World Bank Group Country Opinion Survey 2016: Bangladesh
IX. The Future Role of the WBG in Bangladesh
Making the World Bank Group of Greater Value
Year comparison: Respondents in the FY ’13 Country Survey indicated that, to make itself
of greater value, the WBG should reduce the complexity of obtaining WBG financing
(percentage of respondents = 65%), followed by reaching out more to groups outside of
Government (33%), improving the quality of its experts as related to Bangladesh’s specific
challenges (33%), and working faster (22%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
IX. The Future Role of the WBG in Bangladesh (continued)
World Bank Group Should Collaborate More with…
Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG
should collaborate more with local government (percentage of respondents = 52%) and
private sector (47%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
IX. The Future Role of the WBG in Bangladesh (continued)
Where the World Bank Group Should Focus its Resources
Year comparison: Respondents from the FY ’13 Country Survey indicated that the WBG
should focus its resources on basic infrastructure (percentage of respondents = 39%),
public sector governance/reform (30%), transport (28%), poverty reduction (28%),
energy/power (27%), and education (23%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
IX. The Future Role of the WBG in Bangladesh (continued)
Future Combination of the WBG services
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World Bank Group Country Opinion Survey 2016: Bangladesh
X. Communication and Outreach
When considering the World Bank Group’s future outreach with key constituencies, please see
Appendix B (page 58) for all responses by stakeholder groups.
Information Sources
Year comparison: Respondents in the FY ’13 Country Survey indicated that they got
most of their information about economic and social development issues from local
newspapers (percentage of respondents = 87%), followed by the Internet (42%) and local
television (39%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
X. Communication and Outreach (continued)
Preferred Information Sources
Year comparison: Respondents in the FY ’13 Country Survey indicated that they
preferred to get their information from the WBG’s website (percentage of respondents =
73%), followed by WBG publications and other written materials (31%), the WBG’s
seminars/workshops/conferences (26%), direct contact with the WBG (19%), and
e-Newsletters (18%).
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World Bank Group Country Opinion Survey 2016: Bangladesh
X. Communication and Outreach (continued)
Access to Information
Access to the Internet
WBG Website Usage
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World Bank Group Country Opinion Survey 2016: Bangladesh
X. Communication and Outreach (continued)
WBG Website Internet Access
WBG Social Media Usage
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World Bank Group Country Opinion Survey 2016: Bangladesh
XI. Appendices
A. Responses to All Questions across All Respondents...................... 43
B. Responses to All Questions by Stakeholder Groups ...................... 58
C. Responses to Indicator Questions by Geographic Location........... 76
D. Responses to Select Questions by Collaboration with WBG ......... 79
E. Responses to Select Questions by Year......................................... 86
F. Indicator Questions as a Function of Exposure to the WBG .......... 92
G. WBG Country Opinion Survey FY16 – Bangladesh......................... 93
BANGLADESH
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World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix A: Responses to All Questions across All Respondents (N=332)
All rating scale questions are presented with the total number of respondents that provided a rating (N), the
number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean),
and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*).
A. General Issues Facing Bangladesh
Percentage of Respondents
1. In general would you say that Bangladesh is headed in ...? (N=319)
The right direction 66.5%
The wrong direction 11.0%
Not sure 22.6%
2. Listed below are a number of development priorities in Bangladesh. Please
identify which of the following you consider the most important development Percentage of Respondents
priorities in Bangladesh? (Choose no more than THREE) (Responses Combined; N=329)
Public sector governance/reform 45.3%
Poverty reduction 27.4%
Job creation/employment 23.7%
Food security 22.8%
Anti-corruption 20.4%
Education and skill development 17.9%
Energy/Power 12.5%
Health and nutrition 11.2%
Law and justice 10.9%
Gender equity 10.3%
Climate change 9.1%
Transport 9.1%
Economic growth 7.3%
Equality of opportunity 7.0%
Information and communications technology 6.7%
Disaster preparedness and management 6.4%
Private sector development 6.1%
Rural development 5.8%
Global/regional integration 5.5%
Social protection 5.2%
Agricultural development 4.9%
Water and sanitation 4.6%
Environmental sustainability 4.6%
Foreign direct investment 3.6%
Urban development 3.6%
Financial markets 2.4%
Trade and exports 2.1%
Regulatory framework 2.1%
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World Bank Group Country Opinion Survey 2016: Bangladesh
A. General Issues Facing Bangladesh (continued)
3. The World Bank Group has committed itself to twin goals: ending extreme
poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad
term that encompasses work in many different areas. Which THREE areas of
development listed below do you believe would contribute most to reducing Percentage of Respondents
poverty in Bangladesh? (Choose no more than THREE) (Responses Combined; N=332)
Job creation/employment 44.0%
Education and skill development 39.5%
Rural development 27.1%
Economic growth 21.1%
Equality of opportunity 19.3%
Anti-corruption 18.7%
Public sector governance/reform 16.3%
Social protection 10.2%
Transport 9.9%
Law and justice 9.6%
Climate change 8.4%
Gender equity 7.8%
Agricultural development 7.8%
Private sector development 6.6%
Energy/Power 5.7%
Food security 5.7%
Health and nutrition 5.4%
Water and sanitation 4.8%
Urban development 4.5%
Disaster preparedness and management 4.5%
Global/regional integration 4.2%
Foreign direct investment 4.2%
Information and communications technology 3.0%
Environmental sustainability 2.7%
Trade and exports 2.4%
Financial markets 2.1%
Regulatory framework 1.8%
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World Bank Group Country Opinion Survey 2016: Bangladesh
A. General Issues Facing Bangladesh (continued)
4. The World Bank Group’s “Shared Prosperity” goal captures two key elements,
economic growth and equity. It will seek to foster income growth among the
bottom 40 percent of a country’s population. Improvement in the Shared
Prosperity Indicator requires growth and well-being of the less well-off. When
thinking about the idea of “shared prosperity” in your country, which of the
following TWO best illustrate how this would be achieved in Bangladesh? Percentage of Respondents
(Choose no more than TWO) (Responses Combined; N=320)
Education and training that better ensure job opportunity 29.1%
Better employment opportunities for young people 26.3%
Consistent economic growth 25.9%
Better opportunity for the poor who live in rural areas 19.4%
Greater voice and participation for citizens to help ensure greater accountability 17.2%
More reliable and well targeted social safety net 15.9%
Better entrepreneurial opportunities (i.e., to start small and medium sized
15.9%
businesses)
Greater access to micro-finance for the poor 11.3%
Greater access to health and nutrition for citizens 9.1%
Better employment opportunities for women 8.1%
Better quality public services 6.6%
Better opportunity for the poor who live in urban areas 5.3%
Greater equity of fiscal policy 5.0%
A growing middle class 3.8%
Other 0.6%
5. Do you think the gap between the rich and the poor is a very big problem,
a moderately big problem, a small problem or not a problem at all in Percentage of Respondents
Bangladesh? (Select only ONE response) (N=328)
A very big problem 63.4%
A moderately big problem 28.4%
A small problem 6.4%
Not a problem at all .9%
Don’t know .9%
6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents
serious, not too serious, or not a problem? (Select only ONE response) (N=329)
A very serious problem 72.9%
A somewhat serious problem 23.7%
Not too serious problem 3.0%
Not a problem -
Don’t know .3%
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World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group
(1-Not familiar at all, 10-Extremely familiar) N DK Mean SD
1. How familiar are you with the work of the World Bank Group in
330 0 7.00 2.26
Bangladesh?
(1-Not effective at all, 10-Very effective) N DK Mean SD
2. Overall, please rate your impression of the World Bank Group’s
316 12 6.52 2.07
effectiveness in Bangladesh.*
(1-To no degree at all, 10-To a very significant degree) N DK Mean SD
3. To what extent do you believe the World Bank Group’s staff is well
prepared to help Bangladesh solve its most complicated development 301 28 6.26 2.10
challenges?
4. When thinking about how the World Bank Group can have the most impact
on development results in Bangladesh, in which sectoral areas do you believe
the World Bank Group should focus most of its resources (financial and Percentage of Respondents
knowledge services) in Bangladesh? (Choose no more than THREE) (Responses Combined; N=329)
Job creation/employment 33.1%
Transport 28.0%
Education and skill development 27.1%
Public sector governance/reform 25.8%
Health and nutrition 19.8%
Economic growth 17.9%
Rural development 13.7%
Climate change 12.2%
Energy/Power 11.2%
Poverty reduction 10.3%
Anti-corruption 10.3%
Agricultural development 8.8%
Food security 7.0%
Information and communications technology 6.7%
Environmental sustainability 6.4%
Social protection 6.1%
Water and sanitation 6.1%
Foreign direct investment 5.5%
Regulatory framework 5.5%
Global/regional integration 5.2%
Law and justice 5.2%
Equality of opportunity 4.9%
Disaster preparedness and management 4.6%
Private sector development 4.3%
Urban development 4.0%
Gender equity 3.3%
Trade and exports 2.4%
Financial markets 0.9%
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World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=321)
activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest
of second greatest value in Bangladesh? Value Value Combined
Policy advice, studies, analyses 20.6% 14.5% 35.1%
Financial resources: investment lending 17.4% 12.9% 30.4%
Capacity development 16.2% 11.7% 27.9%
Help to bring discipline/effective supervision to implementation of
11.5% 11.7% 23.2%
investment projects
Financial resources: policy based lending/budget support to the
8.4% 12.9% 21.3%
government
Technical assistance 7.5% 9.5% 16.9%
Donor coordination 4.0% 7.9% 11.9%
Data and statistics 6.2% 4.7% 11.0%
Mobilizing third party financial resources 0.6% 6.9% 7.6%
Convening/Facilitating 5.3% 1.9% 7.2%
Linkage to non-Bank expertise 1.2% 4.4% 5.7%
Other 0.9% 0.6% 1.6%
6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents
WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) (Responses Combined; N=326)
Too influenced by developed countries 48.8%
Not collaborating enough with stakeholders outside the Government 22.4%
Not enough public disclosure of its work 22.1%
World Bank Group’s processes too complex 21.2%
Its advice and strategies do not lend themselves to practical problem solving 14.7%
Imposing technocratic solutions without regard to political realities 12.0%
Not exploring alternative policy options 10.1%
Not adequately sensitive to political/social realities in Bangladesh 9.8%
World Bank Group’s processes too slow (e.g., too bureaucratic in its operational
6.7%
policies and procedures)
Not aligned with country priorities 5.5%
Not willing to honestly criticize policies and reform efforts in the country 4.9%
Arrogant in its approach 4.6%
Not aligned with other donors’ work 2.5%
Not client-focused 2.1%
The credibility of its knowledge/data 2.1%
Other 1.5%
Staff too inaccessible 1.2%
Don’t know 1.2%
47
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
7. Which World Bank Group’s instruments do you believe are the most effective Percentage of Respondents
in reducing poverty in Bangladesh? (Choose no more than TWO) (Responses Combined; N=329)
Investment lending 42.9%
Capacity development 39.5%
Technical assistance 35.0%
Knowledge products/services 20.1%
Policy based lending / budget support to the Government 19.1%
Trust Fund management 16.1%
Multi-sectoral approaches 13.4%
Don’t know 2.7%
Other 1.2%
8. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents
help the poorest in Bangladesh? (Select only ONE response) (N=330)
To a fully sufficient degree 14.2%
To a somewhat sufficient degree 50.9%
To a somewhat insufficient degree 23.3%
To a very insufficient degree 6.1%
Don't know 5.5%
9. In addition to the regular relations with the national government, which TWO
of the following groups should the World Bank Group collaborate with more in Percentage of Respondents
your country? (Choose no more than TWO) (Responses Combined; N=327)
Local Government 42.8%
NGOs/Community-Based Organizations (CBOs) 30.0%
Academia/think tanks/research institutes 27.8%
Private sector 25.7%
Youth/university groups 15.3%
Media 14.1%
Beneficiaries 13.1%
Parliament 12.8%
Donor community 10.4%
Foundations 2.1%
Other 1.2%
Don’t know 0.9%
To what extent do you agree with the following statements about the World Level of Agreement
Bank Group’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD
10. Overall the World Bank Group currently plays a relevant role in development
319 9 6.00 2.08
in Bangladesh*
11. The World Bank Group’s work is aligned with what I consider the
318 8 5.95 2.00
development priorities for Bangladesh*
48
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
To what extent is the World Bank Group an effective development partner in Level of Agreement
Bangladesh, in terms of each of the following?
(1-To no degree at all, 10-To a very significant degree) N DK Mean SD
12. Responsiveness to needs* 299 24 5.44 1.89
13. Flexibility (in terms of the institution’s products and services)* 287 28 5.24 2.00
14. Flexibility (in terms of changing country circumstances)* 297 20 5.36 2.00
15. Being inclusive* 312 11 5.48 2.20
16. Openness (sharing data and other information)* 303 13 5.90 2.21
17. Collaboration with the Government* 315 5 6.69 2.00
18. The speed in which it gets things accomplished on the ground* 308 14 5.91 2.07
19. Ease of access to the people at the World Bank Group who are making
295 26 5.56 2.18
decisions important to my work*
20. Collaboration with civil society* 304 20 5.53 2.23
21. Staff accessibility* 294 27 5.36 2.20
22. Collaboration with other donors and development partners* 291 27 6.24 2.12
23. Collaboration with the private sector* 291 31 5.80 2.05
24. Straightforwardness and honesty* 284 32 6.30 2.28
25. Treating clients and stakeholders in Bangladesh with respect* 300 20 6.10 2.23
26. Being a long-term partner* 309 13 6.93 2.27
27. When World Bank Group assisted reform efforts fail or are slow to take Percentage of Respondents
place, which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=325)
The World Bank Group is not sensitive enough to political/social realities on the
40.0%
ground
Reforms are not well thought out in light of country challenges 24.9%
Lack of/inadequate levels of capacity in Government 23.1%
The Government works inefficiently 22.8%
Political pressures and obstacles 22.5%
Poor donor coordination 20.0%
There is not an adequate level of citizen/civil society participation 18.5%
The World Bank Group works too slowly 14.2%
The World Bank Group does not do adequate follow through/follow-up 9.8%
Other 1.5%
49
World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results
1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance
in the following areas of development in Bangladesh?
(1-Not important at all, 10-Very important) N DK Mean SD
1. Financial markets 302 19 6.29 2.55
2. Transport 320 8 7.91 2.03
3. Anti-corruption 321 6 7.16 2.51
4. Law and justice 311 10 6.51 2.57
5. Urban development 316 7 7.56 2.05
6. Environmental sustainability 315 5 7.81 2.15
7. Trade and exports 310 10 7.03 2.21
8. Information and communications technology 317 8 7.58 2.15
9. Poverty reduction 318 8 8.27 2.07
10. Gender equity 314 9 7.58 2.30
11. Private sector development 311 5 7.51 2.16
12. Foreign direct investment 311 9 7.27 2.33
13. Water and sanitation 314 7 7.67 2.11
14. Regulatory framework 312 9 6.57 2.53
15. Economic growth 314 8 7.83 2.12
16. Energy/Power 318 5 7.86 2.06
17. Disaster preparedness and management 312 8 7.72 2.16
18. Public sector governance/reform 314 12 7.47 2.39
19. Job creation/employment 318 9 8.11 2.13
20. Equality of opportunity 310 14 7.50 2.25
21. Social protection 312 11 7.12 2.26
22. Rural development 313 10 7.84 2.09
23. Global/regional integration 307 9 7.30 2.09
24. Food security 310 10 7.42 2.17
25. Health and nutrition 316 10 7.94 2.05
26. Climate change 310 11 7.91 2.30
27. Agricultural development 310 11 7.61 2.21
28. Education and skills development 314 10 8.32 1.98
50
World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results (continued)
How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness
does in the following areas of development in Bangladesh?
(1-Not effective at all, 10-Very effective) N DK Mean SD
1. Gender equity 253 73 6.04 2.19
2. Information and communications technology 252 72 6.14 2.14
3. Transport 285 39 6.73 2.19
4. Law and justice 218 104 5.23 2.19
5. Urban development 275 44 6.28 2.08
6. Environmental sustainability 266 54 6.46 2.15
7. Regulatory framework 232 86 5.57 2.16
8. Poverty reduction 281 36 6.75 2.18
9. Anti-corruption 239 78 5.46 2.53
10. Private sector development 257 64 6.17 2.21
11. Foreign direct investment 236 85 6.12 2.18
12. Water and sanitation 272 50 6.54 2.08
13. Trade and exports 236 85 6.07 2.04
14. Economic growth 269 47 6.52 2.08
15. Health and nutrition 266 53 6.74 1.97
16. Disaster preparedness and management 266 56 6.65 2.11
17. Public sector governance/reform 254 68 6.13 2.30
18. Job creation/employment 253 68 5.93 2.21
19. Financial markets 229 87 5.76 2.20
20. Equality of opportunity 238 83 5.77 2.31
21. Energy/Power 260 59 6.08 2.20
22. Rural development 270 44 6.36 2.14
23. Global/regional integration 244 72 6.18 2.14
24. Food security 259 54 6.03 2.24
25. Education and skills development 276 44 6.49 2.22
26. Social protection 250 70 5.78 2.25
27. Climate change 272 53 6.40 2.24
28. Agricultural development 268 53 6.13 2.14
(1-To no degree at all, 10-To a very significant degree) N DK Mean SD
3. To what extent does the World Bank Group’s work help to achieve development
304 22 6.26 2.05
results in Bangladesh?*
To what extent do you agree with the following statements about the World Bank
Group in Bangladesh? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD
4. The World Bank Group’s financial instruments (i.e., investment lending,
Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 304 24 5.59 1.99
of Bangladesh*
5. The World Bank Group meets Bangladesh’s needs for knowledge services (e.g.,
300 25 5.97 2.09
research, analysis, data, technical assistance)*
51
World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results (continued)
(1-To no degree at all, 10-To a very significant degree) N DK Mean SD
6. To what extent do you believe the World Bank Group measures and corrects its
239 88 5.65 2.18
work in real time in Bangladesh?
(1-To no degree at all, 10-To a very significant degree) N DK Mean SD
7. To what extent do you believe that Bangladesh received value for money from
156 169 5.99 2.10
the World Bank Group’s Reimbursable Advisory Services (RAS)?
D. The World Bank Group’s Knowledge Work and Activities
1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents
activities in the work you do? (N=324
Weekly 13.0%
Monthly 21.6%
A few times a year 43.8%
Rarely 19.4%
Never 2.2%
In Bangladesh, to what extent do you believe that the World Bank Group’s Degree
knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD
2. Are timely 279 43 5.86 2.04
3. Include appropriate level of stakeholder involvement during preparation 291 34 5.59 1.91
4. Lead to practical solutions 301 24 5.78 1.97
5. Are accessible (well written and easy to understand) 300 24 6.33 2.15
6. Are source of relevant information on global good practices 272 50 6.61 1.99
7. Are adequately disseminated 293 30 5.90 2.22
8. Are translated enough into local language 274 46 5.43 2.37
9. Are adaptable to Bangladesh’s specific development challenges and country
298 26 5.98 1.98
circumstances*
Overall Evaluations N DK Mean SD
10. Overall, how significant a contribution do you believe the World Bank Group’s
knowledge work and activities make to development results in your country?* 313 15 6.53 2.02
(1-Not significant at all, 10-Very significant)
11. Overall, how would you rate the technical quality of the World Bank Group’s
knowledge work and activities?* 307 20 6.89 1.94
(1-Very low technical quality, 10-Very high technical quality)
52
World Bank Group Country Opinion Survey 2016: Bangladesh
E. Working with the World Bank Group
To what extent do you agree/disagree with the following statements? Level of Agreement
(1-Strongly disagree, 10-Strongly agree) N DK Mean SD
1. The World Bank Group disburses funds promptly 278 49 4.96 2.43
2. The World Bank Group effectively monitors and evaluates the projects and
301 25 6.40 2.18
programs it supports
3. The World Bank Group’s approvals and reviews are done in a timely fashion 282 41 5.99 2.02
4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 226 99 6.20 2.08
5. The World Bank Group’s conditions on its lending are reasonable 274 52 5.53 2.35
6. The World Bank Group takes decisions quickly in Bangladesh* 274 48 5.53 2.26
7. Working with the World Bank Group increases Bangladesh’s institutional
304 22 6.55 2.08
capacity
8. Where country systems are adequate, the World Bank Group makes appropriate
251 74 6.28 2.04
use of them*
9. The World Bank Group provides effective implementation support 294 32 6.24 2.03
(1-To no degree at all, 10-To a very significant degree) N DK Mean SD
10. To what extent do you believe that the World Bank Group’s work helps to find
266 62 6.21 2.07
solutions that promote private public partnerships in Bangladesh?
11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents
Bangladesh? (Select only one response) (N=320)
The WBG is sufficiently selective and focuses on the most important development
49.4%
challenges in Bangladesh
The WBG is not sufficiently selective in Bangladesh, and it is involved in too many
30.9%
areas of development
Don’t know 19.7%
F. The Future Role of the World Bank Group in Bangladesh
1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents
greater value in Bangladesh? (Choose no more than TWO) (Responses Combined; N=326)
Increase the level of capacity development in the country 26.7%
Reach out more to groups outside of Government 25.5%
Improve the quality of its experts as related to Bangladesh’s specific challenges 24.2%
Ensure greater selectivity in its work 23.3%
Provide more adequate data/knowledge/statistics/figures on Bangladesh’s
22.7%
economy
Reduce the complexity of obtaining World Bank Group financing 22.7%
Offer more innovative financial products 16.3%
Work faster 10.7%
Offer more innovative knowledge services 8.9%
Collaborate more effectively with Government clients (e.g., national, state, local) 8.3%
Improve the competitiveness of its financing compared to markets (e.g., cost,
7.4%
timeliness, other terms)
Other 0.6%
53
World Bank Group Country Opinion Survey 2016: Bangladesh
F. The Future Role of the World Bank Group in Bangladesh (continued)
2. When considering the combination of services that the World Bank Group
offers in Bangladesh, and taking into account its limited level of resources, which
ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents
in Bangladesh? (Select only ONE response) (N=325)
Financial services 52.9%
Knowledge products 26.8%
Convening services 3.7%
None of the above 2.2%
The combination is appropriate for Bangladesh 8.9%
Don't know 5.5%
G. Communication and Information Sharing
1. How do you get most of your information about economic and social Percentage of Respondents
development issues in Bangladesh? (Choose no more than TWO) (Responses Combined; N=329)
Local newspapers 62.0%
Internet 43.8%
Local television 31.9%
Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 25.8%
International television 8.5%
Periodicals 7.3%
International newspapers 7.0%
Other 4.3%
Local radio 0.6%
International radio 0.3%
2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents
(Choose no more than TWO) (Responses Combined; N=327)
World Bank Group’s website 52.6%
World Bank Group’s seminars/workshops/conferences 38.5%
World Bank Group’s publications and other written materials 35.5%
Direct contact with World Bank Group (i.e., face to face meetings/discussions) 25.1%
e-Newsletters 17.4%
Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 14.4%
Other 0.9%
3. Are you aware of the World Bank Group’s Access to Information Policy under
which the WBG will now disclose any information in its possession that is not on Percentage of Respondents
a list of exceptions? (N=295)
Yes 36.9%
No 63.1%
4. If yes, from which of the following sources did you learn about the World Percentage of Respondents
Bank Group's Access to Information Policies? (Select only ONE response) (Responses Combined; N=109)
World Bank Group’s website 45.0%
World Bank Group’s seminars/workshops/conferences 32.1%
News/Media 11.0%
Colleagues/Friends/Peer organizations 8.3%
World Bank Group’s e-Newsletters 3.7%
Social media -
Other -
54
World Bank Group Country Opinion Survey 2016: Bangladesh
G. Communication and Information Sharing (continued)
5. Have you requested information from the World Bank Group on its activities Percentage of Respondents
in the past year? (N=295)
Yes 28.1%
No 71.9%
Percentage of Respondents
6. Were you able to obtain this information? (N=81)
Yes 86.4%
No 13.6%
Percentage of Respondents
7. Do you have access to the Internet? (N=302)
Yes 93.7%
No 6.3%
Percentage of Respondents
8. Do you use/have you used the World Bank Group website? (N=303)
Yes 74.9%
No 25.1%
9. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents
Facebook, Twitter, YouTube, Flickr)? (N=302)
Yes 43.7%
No 56.3%
10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents
Group website? (N=265)
High speed/WiFi 86.4%
Dial-up 3.8%
Mobile 9.8%
Please rate how much you agree with the following statements. Level of Agreement
(1-Strongly disagree, 10-Strongly agree) N DK Mean SD
11. I find the World Bank Group’s websites easy to navigate. 249 40 7.09 2.06
12. I find the information on the World Bank Group’s websites useful. 247 40 7.34 1.90
13. The World Bank Group’s social media channels are valuable sources of
208 106 6.81 2.07
information about the institution
14. When I need information from the World Bank Group I know how to find it 260 56 6.95 2.18
15. The World Bank Group is responsive to my information requests and inquiries 226 73 6.47 2.13
55
World Bank Group Country Opinion Survey 2016: Bangladesh
H. Background Information
1. Which of the following best describes your current position? Percentage of Respondents
(Select only ONE response) (N=320)
Media 28.4%
Academia/Research Institute/Think Tank 17.8%
NGO/Community-Based Organization 13.4%
Employee of a Ministry, Ministerial Department or Implementation Agency 10.3%
PMU overseeing implementation of project/Consultant/Contractor working on
5.6%
WBG supported project/program
Office of Minister 5.3%
Private Sector Organization 4.7%
Other 3.1%
Local Government Office or Staff 2.8%
Private Foundation 2.2%
Independent Government Institution 1.9%
Judiciary Branch 1.3%
Trade Union .9%
Office of Parliamentarian .6%
Bilateral/ Multilateral Agency .6%
Office of the President/Prime Minister .3%
Financial Sector/Private Bank .3%
Faith-Based Group .3%
2. Please identify the primary specialization of your work. Percentage of Respondents
(Select only ONE response) (N=324)
Macroeconomics and fiscal management 11.4%
Other 9.9%
Generalist (specialized in multiple sectors) 9.0%
Governance 8.3%
Urban, rural, and social development 8.0%
Jobs 7.4%
Education 5.6%
Poverty 5.6%
Gender 5.2%
Social protection and labor 4.9%
Environment and natural resources 4.6%
Health, nutrition, and population 3.4%
Water 2.8%
Finance and markets 2.5%
Transport and ICT 2.5%
Public-private partnerships 1.9%
Trade and competitiveness 1.9%
Climate change 1.9%
Agriculture 1.5%
Energy and extractives 1.2%
Fragility, conflict and violence .6%
56
World Bank Group Country Opinion Survey 2016: Bangladesh
H. Background Information (continued)
3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents
(IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=326)
Yes 32.2%
No 67.8%
4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents
engage with in Bangladesh? (Select only ONE response) (N=121)
The World Bank (IBRD/IDA) 82.6%
The International Finance Corporation (IFC) 10.7%
The Multilateral Investment Guarantee Agency (MIGA) 0.8%
Other 5.8%
Percentage of Respondents
5. Do your projects involve both the World Bank and the IFC? (N=313)
Yes 16.3%
No 83.7%
6. If yes, what was your view of how the two institutions work together in Percentage of Respondents
Bangladesh? (Choose no more than TWO) (N=52)
The two institutions work well together 71.2%
The way the two institutions work together needs improvement 19.2%
Don't know 9.6%
The two institutions do not work well together -
7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents
Group in Bangladesh? (Choose no more than TWO) (Responses Combined; N=327)
Collaborate as part of my professional duties 39.4%
Use World Bank Group reports/data 39.1%
Observer 29.1%
Engage in World Bank Group related/sponsored events/activities 28.7%
Use World Bank Group website for information, data, research, etc. 27.5%
Percentage of Respondents
8. What’s your gender? (N=328)
Female 15.9%
Male 84.1%
Percentage of Respondents
9. Which best represents your geographic location? (N=330)
Dhaka Division 69.7%
Khulna Division 8.8%
Chittagong Division 4.8%
Sylhet Division 3.6%
Barisal Division 2.7%
Mymensing Division 2.1%
Rangpur Division 0.9%
Other 7.3%
57
World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix B: Responses to All Questions by Stakeholder Groups12
Office of the President/Prime Minister/Minister N=18 Employee of a Ministry N=33 PMU/Consultant on WBG-supported project N=18
Local Government N=9 Private Sector/Financial Sector/Private Bank N=16 NGO/CBO N=43 Other Civil Society N=13 Media N=91
Independent Government Institution N=6 Academia N=57 Other N=16
A. General Issues facing Bangladesh
In general, would you say that Bangladesh is headed in...?
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
The ri ght di recti on 82.4% 74.2% 77.8% 50.0% 61.5% 81.3% 69.8% 58.0% 66.7% 60.8% 75.0%
The wrong di recti on 5.9% 7.7% 6.3% 7.0% 19.3% 16.7% 15.7% 12.5%
Not s ure 11.8% 25.8% 22.2% 50.0% 30.8% 12.5% 23.3% 22.7% 16.7% 23.5% 12.5%
B. Overall Attitudes toward the World Bank Group
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
How fami l i ar are you wi th the work of the
18 7.78 33 8.00 18 7.22 9 6.44 13 6.92 15 6.27 43 6.37 91 6.78 6 7.50 57 7.61 15 6.33
Worl d Bank Group i n Bangl ades h?*
(1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
Overall, please rate your impression of the
18 7.33 32 6.81 18 7.39 8 6.63 12 7.50 15 7.07 43 5.98 84 6.23 6 7.17 54 6.15 15 6.40
WBG’s effectiveness in Bangladesh.
(1-Not effective at all, 10-Very effective)
12
Only 320 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this Appendix.
58
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
To what extent do you believe the WBG's staff
is well prepared to help Bangladesh solve its 17 7.06 30 6.47 17 7.12 8 5.75 12 7.42 15 6.53 38 6.29 80 5.81 5 6.80 54 5.98 14 5.64
most complicated development challenges?
(1-To no degree at all, 10-To a very significant degree)
59
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which sectoral areas do you believe the World Bank Group should focus
most of its resources (financial and knowledge services) in Bangladesh? (Choose no more than THREE)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Hea l th a nd nutri tion 16.7% 24.2% 16.7% 11.1% 23.1% 13.3% 9.3% 31.1% 0.0% 19.3% 6.7%
Tra ns port 22.2% 21.2% 27.8% 44.4% 23.1% 33.3% 20.9% 33.3% 66.7% 21.1% 33.3%
Agri cul tura l devel opment 0.0% 9.1% 11.1% 22.2% 7.7% 13.3% 9.3% 13.3% 16.7% 3.5% 0.0%
Gl oba l /regi ona l i ntegra tion 5.6% 0.0% 16.7% 0.0% 7.7% 6.7% 0.0% 4.4% 0.0% 5.3% 13.3%
Job crea tion/empl oyment 22.2% 24.2% 22.2% 55.6% 53.8% 20.0% 27.9% 34.4% 50.0% 33.3% 33.3%
Publ i c s ector governa nce/reform 55.6% 9.1% 16.7% 22.2% 15.4% 26.7% 30.2% 25.6% 16.7% 29.8% 33.3%
Soci a l protection 11.1% 6.1% 11.1% 0.0% 23.1% 6.7% 4.7% 1.1% 0.0% 8.8% 13.3%
Rura l devel opment 0.0% 12.1% 11.1% 11.1% 23.1% 26.7% 16.3% 13.3% 33.3% 15.8% 0.0%
Forei gn di rect i nves tment 16.7% 3.0% 16.7% 0.0% 0.0% 0.0% 7.0% 3.3% 16.7% 7.0% 0.0%
Educa tion a nd s ki l l devel opment 16.7% 21.2% 27.8% 22.2% 15.4% 33.3% 20.9% 33.3% 33.3% 36.8% 20.0%
Energy/Power 5.6% 21.2% 16.7% 22.2% 30.8% 6.7% 11.6% 5.6% 33.3% 8.8% 13.3%
Gender equi ty 0.0% 0.0% 0.0% 11.1% 7.7% 6.7% 4.7% 3.3% 0.0% 3.5% 0.0%
Fi na nci a l ma rkets * 11.1% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Urba n devel opment 0.0% 3.0% 5.6% 0.0% 0.0% 0.0% 4.7% 3.3% 0.0% 10.5% 0.0%
Envi ronmental s us tai na bi l i ty 16.7% 12.1% 5.6% 11.1% 15.4% 0.0% 4.7% 3.3% 0.0% 7.0% 0.0%
Economi c growth 16.7% 33.3% 5.6% 11.1% 15.4% 20.0% 23.3% 15.6% 0.0% 12.3% 26.7%
Pri va te s ector devel opment 5.6% 9.1% 0.0% 0.0% 7.7% 0.0% 7.0% 4.4% 0.0% 1.8% 6.7%
Wa ter a nd s a ni tation* 11.1% 18.2% 5.6% 0.0% 7.7% 20.0% 2.3% 4.4% 0.0% 0.0% 0.0%
Food s ecuri ty 0.0% 9.1% 11.1% 0.0% 0.0% 6.7% 7.0% 7.8% 0.0% 8.8% 13.3%
Cl i ma te cha nge* 11.1% 27.3% 27.8% 0.0% 0.0% 6.7% 14.0% 6.7% 16.7% 10.5% 6.7%
Informa tion a nd communi ca tions
27.8% 3.0% 0.0% 33.3% 0.0% 6.7% 7.0% 5.6% 0.0% 5.3% 6.7%
technol ogy*
Tra de a nd exports 5.6% 0.0% 0.0% 11.1% 0.0% 6.7% 2.3% 3.3% 0.0% 0.0% 6.7%
Equa l i ty of opportuni ty 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 7.8% 0.0% 8.8% 20.0%
La w a nd jus tice 5.6% 0.0% 0.0% 0.0% 7.7% 6.7% 11.6% 2.2% 0.0% 8.8% 13.3%
Regul a tory fra mework 5.6% 3.0% 5.6% 11.1% 0.0% 13.3% 4.7% 5.6% 0.0% 8.8% 0.0%
Poverty reduction 5.6% 15.2% 11.1% 0.0% 0.0% 13.3% 20.9% 5.6% 16.7% 10.5% 0.0%
Anti-corruption 0.0% 6.1% 0.0% 0.0% 15.4% 6.7% 16.3% 15.6% 0.0% 7.0% 20.0%
Di s a s ter prepa rednes s a nd ma na gement 5.6% 6.1% 11.1% 0.0% 0.0% 0.0% 2.3% 2.2% 0.0% 1.8% 13.3%
*Significantly different between stakeholder groups
60
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bangladesh?
Office of the PMU/ Private Sector/ Independent
Greatest Value President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Pol i cy a dvi ce, s tudi es , a na l ys es * 5.6% 12.9% 11.8% 22.2% 8.3% 6.7% 21.4% 35.6% 16.7% 13.0% 13.3%
Da ta a nd s tatis tics 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 10.0% 0.0% 13.0% 0.0%
Conveni ng/Fa ci l i tating 22.2% 3.2% 11.8% 11.1% 0.0% 0.0% 9.5% 2.2% 0.0% 3.7% 6.7%
Fi na nci a l res ources : i nves tment l endi ng 27.8% 25.8% 17.6% 44.4% 16.7% 20.0% 16.7% 11.1% 33.3% 13.0% 26.7%
Ca pa ci ty devel opment 11.1% 16.1% 23.5% 0.0% 33.3% 13.3% 7.1% 17.8% 0.0% 25.9% 0.0%
Techni ca l a s s i s tance 0.0% 6.5% 5.9% 11.1% 16.7% 26.7% 9.5% 5.6% 33.3% 3.7% 6.7%
Hel p to bri ng di s ci pl i ne/effective
s upervi s i on to i mpl ementation of 16.7% 19.4% 17.6% 0.0% 8.3% 13.3% 19.0% 6.7% 0.0% 5.6% 26.7%
i nves tment projects
Mobi l i zi ng thi rd pa rty fi na nci a l res ources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0%
Donor coordi na tion 0.0% 3.2% 0.0% 0.0% 0.0% 6.7% 2.4% 1.1% 0.0% 7.4% 6.7%
Li nka ge to non-Ba nk expertis e 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 2.2% 0.0% 0.0% 6.7%
Fi na nci a l res ources : pol i cy ba s ed
l endi ng/budget s upport to the 11.1% 12.9% 11.8% 11.1% 8.3% 13.3% 7.1% 3.3% 16.7% 14.8% 0.0%
government
Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 6.7%
*Significantly different between stakeholder groups
61
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bangladesh?
Office of the PMU/ Private Sector/ Independent
2nd Greatest Value President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Pol i cy a dvi ce, s tudi es , a na l ys es 11.1% 16.1% 11.8% 12.5% 8.3% 6.7% 4.8% 18.2% 0.0% 24.5% 13.3%
Da ta a nd s tatis tics 0.0% 6.5% 5.9% 0.0% 0.0% 20.0% 7.1% 3.4% 0.0% 3.8% 6.7%
Conveni ng/Fa ci l i tating 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 4.8% 1.1% 0.0% 3.8% 0.0%
Fi na nci a l res ources : i nves tment l endi ng 5.6% 16.1% 11.8% 0.0% 16.7% 20.0% 14.3% 9.1% 0.0% 11.3% 13.3%
Ca pa ci ty devel opment 22.2% 12.9% 23.5% 12.5% 0.0% 6.7% 11.9% 10.2% 33.3% 11.3% 0.0%
Techni ca l a s s i s tance 5.6% 0.0% 11.8% 12.5% 16.7% 13.3% 11.9% 9.1% 16.7% 11.3% 13.3%
Hel p to bri ng di s ci pl i ne/effective
s upervi s i on to i mpl ementation of 33.3% 9.7% 5.9% 25.0% 16.7% 6.7% 16.7% 11.4% 16.7% 7.5% 0.0%
i nves tment projects
Mobi l i zi ng thi rd pa rty fi na nci a l
5.6% 3.2% 11.8% 25.0% 8.3% 26.7% 2.4% 5.7% 16.7% 0.0% 20.0%
res ources *
Donor coordi na tion* 0.0% 9.7% 5.9% 0.0% 8.3% 0.0% 0.0% 17.0% 0.0% 5.7% 6.7%
Li nka ge to non-Ba nk expertis e 11.1% 3.2% 0.0% 0.0% 8.3% 0.0% 11.9% 5.7% 0.0% 0.0% 0.0%
Fi na nci a l res ources : pol i cy ba s ed
l endi ng/budget s upport to the 5.6% 22.6% 5.9% 12.5% 8.3% 0.0% 14.3% 8.0% 16.7% 20.8% 20.0%
government
Other 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7%
*Significantly different between stakeholder groups
62
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bangladesh? (Choose no more than TWO)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Too i nfl uenced by devel oped countri es 66.7% 39.4% 27.8% 55.6% 30.8% 40.0% 58.1% 56.8% 66.7% 49.1% 40.0%
Not expl ori ng a l terna tive pol i cy options 11.1% 6.1% 11.1% 0.0% 15.4% 13.3% 7.0% 8.0% 33.3% 12.3% 6.7%
Not col l a bora ting enough wi th
0.0% 12.1% 16.7% 33.3% 46.2% 20.0% 39.5% 17.0% 16.7% 21.1% 33.3%
s takehol ders outs i de the Government*
Its a dvi ce a nd s tra tegi es do not l end
27.8% 18.2% 33.3% 0.0% 23.1% 20.0% 16.3% 12.5% 16.7% 8.8% 6.7%
thems el ves to pra ctica l probl em s ol vi ng
Not enough publ i c di s cl os ure of i ts work 22.2% 21.2% 11.1% 11.1% 7.7% 26.7% 23.3% 26.1% 0.0% 24.6% 26.7%
Arroga nt i n i ts a pproa ch* 0.0% 0.0% 5.6% 0.0% 7.7% 0.0% 7.0% 1.1% 33.3% 7.0% 6.7%
Not cl i ent-focus ed* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 1.1% 0.0% 1.8% 0.0%
The credi bi l i ty of i ts knowl edge/da ta 0.0% 0.0% 5.6% 0.0% 7.7% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0%
WBG’s proces s es too compl ex 16.7% 36.4% 22.2% 22.2% 7.7% 33.3% 14.0% 14.8% 16.7% 22.8% 33.3%
Not wi l l i ng to hones tly cri tici ze pol i ci es
5.6% 3.0% 0.0% 0.0% 15.4% 0.0% 9.3% 4.5% 0.0% 3.5% 13.3%
a nd reform efforts i n the country
Staff too i na cces s i bl e 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 1.8% 0.0%
Impos i ng technocra tic s ol utions wi thout
11.1% 15.2% 33.3% 33.3% 15.4% 6.7% 4.7% 14.8% 16.7% 5.3% 0.0%
rega rd to pol i tica l rea l i ties *
WBG’s proces s es too s l ow 5.6% 18.2% 5.6% 22.2% 7.7% 6.7% 7.0% 4.5% 0.0% 5.3% 0.0%
Not a l i gned wi th other donors ’ work 0.0% 3.0% 0.0% 11.1% 0.0% 0.0% 2.3% 1.1% 0.0% 3.5% 6.7%
Not a l i gned wi th country pri ori ties 5.6% 9.1% 0.0% 0.0% 0.0% 6.7% 2.3% 3.4% 0.0% 5.3% 20.0%
Not a dequa tel y s ens i tive to
5.6% 12.1% 22.2% 0.0% 15.4% 0.0% 4.7% 11.4% 0.0% 15.8% 0.0%
pol i tica l /s oci a l rea l i ties i n Ba ngl a des h
Other 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 3.5% 0.0%
Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 2.3% 0.0% 1.8% 0.0%
*Significantly different between stakeholder groups
63
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bangladesh? (Choose no more than TWO)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Trus t Fund ma na gement* 61.1% 15.2% 16.7% 33.3% 23.1% 14.3% 25.6% 8.8% 0.0% 1.8% 13.3%
Knowl edge products /s ervi ces 11.1% 18.2% 27.8% 22.2% 15.4% 7.1% 27.9% 18.7% 16.7% 29.8% 6.7%
Ca pa ci ty devel opment 11.1% 39.4% 66.7% 44.4% 38.5% 50.0% 30.2% 42.9% 16.7% 40.4% 46.7%
Techni ca l a s s i s tance 44.4% 33.3% 22.2% 44.4% 46.2% 35.7% 32.6% 40.7% 33.3% 31.6% 26.7%
Inves tment l endi ng* 33.3% 48.5% 27.8% 22.2% 30.8% 28.6% 41.9% 49.5% 100.0% 33.3% 53.3%
Pol i cy ba s ed l endi ng / budget s upport to
16.7% 18.2% 11.1% 22.2% 46.2% 35.7% 20.9% 12.1% 16.7% 21.1% 26.7%
the Government
Mul ti-s ectora l a pproa ches 16.7% 12.1% 5.6% 0.0% 0.0% 28.6% 14.0% 9.9% 0.0% 22.8% 13.3%
Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 5.3% 0.0%
Don’t know 0.0% 3.0% 11.1% 0.0% 0.0% 0.0% 2.3% 2.2% 0.0% 3.5% 6.7%
*Significantly different between stakeholder groups
64
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?
(Choose no more than 2)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Pa rl i a ment* 50.0% 15.2% 5.6% 0.0% 7.7% 6.7% 9.5% 13.5% 0.0% 8.8% 20.0%
Donor communi ty* 27.8% 12.1% 0.0% 0.0% 15.4% 26.7% 7.1% 6.7% 50.0% 7.0% 20.0%
Medi a * 5.6% 0.0% 5.6% 0.0% 0.0% 6.7% 4.8% 41.6% 16.7% 3.5% 0.0%
Loca l Government* 50.0% 51.5% 50.0% 100.0% 53.8% 33.3% 31.0% 37.1% 50.0% 43.9% 60.0%
Pri va te s ector 5.6% 21.2% 44.4% 22.2% 38.5% 53.3% 16.7% 25.8% 16.7% 22.8% 26.7%
Aca demi a /thi nk tanks /res ea rch
33.3% 30.3% 33.3% 33.3% 15.4% 13.3% 16.7% 20.2% 0.0% 54.4% 33.3%
i ns titutes *
NGOs /CBOs * 11.1% 21.2% 27.8% 22.2% 23.1% 13.3% 78.6% 19.1% 33.3% 24.6% 20.0%
Youth/uni vers i ty groups 5.6% 15.2% 5.6% 11.1% 7.7% 40.0% 4.8% 16.9% 0.0% 19.3% 20.0%
Benefi ci a ri es 5.6% 24.2% 22.2% 11.1% 23.1% 0.0% 4.8% 15.7% 16.7% 12.3% 0.0%
Founda tions * 5.6% 3.0% 0.0% 0.0% 15.4% 6.7% 4.8% 0.0% 0.0% 0.0% 0.0%
Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 1.8% 0.0%
Don’t know 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 2.4% 1.1% 0.0% 0.0% 0.0%
*Significantly different between stakeholder groups
To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
Overall the WBG currently plays a relevant
18 6.94 31 6.19 18 6.83 9 5.78 12 6.75 14 6.71 43 5.93 84 5.48 6 5.67 57 5.98 15 5.53
role in development in Bangladesh
The WBG’s work is aligned with what I
consider the development priorities for 18 6.39 31 6.23 17 7.06 9 5.33 12 6.75 14 6.36 43 5.79 84 5.54 6 5.67 57 6.04 15 5.33
Bangladesh
65
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
Responsiveness to needs* 16 6.44 31 5.97 18 6.50 9 4.67 12 5.83 14 5.64 41 5.20 76 4.78 5 6.00 54 5.57 13 5.31
Flexibility (in terms of the institution’s
18 5.61 29 5.24 18 5.83 8 5.13 11 6.09 14 6.14 39 5.15 72 4.74 6 6.33 52 5.02 10 5.00
products and services)
Flexibility (in terms of changing country
17 6.29 30 5.50 17 5.53 8 4.88 12 6.25 15 5.53 41 5.51 76 4.93 6 4.33 54 5.17 11 5.64
circumstances)
Being inclusive 18 6.17 30 5.83 18 6.50 9 5.11 12 6.00 14 6.00 42 4.71 84 5.20 6 5.33 55 5.38 13 5.31
Openness (sharing data and other
18 6.11 31 6.29 17 7.24 8 5.88 12 5.17 14 5.79 42 5.86 82 5.48 5 5.60 51 6.18 12 5.58
information)
Collaboration with the Government 18 7.00 32 6.31 17 7.59 9 6.67 13 7.46 15 6.87 41 7.02 83 6.30 6 6.83 57 6.81 13 6.31
The speed in which it gets things accomplished
18 6.44 31 5.74 18 6.61 9 5.11 12 7.17 14 6.50 40 5.78 81 5.62 5 6.00 55 5.95 13 5.46
on the ground
Ease of access to the people at the WBG who
18 5.78 31 6.42 17 6.88 9 5.00 11 6.09 14 5.14 38 5.13 81 5.23 5 6.40 49 5.27 12 5.17
are making decisions important to my work*
Collaboration with civil society 18 5.83 29 6.14 17 6.53 9 4.22 12 6.17 15 5.47 41 4.78 81 5.21 6 5.83 53 5.66 13 6.08
Staff accessibility* 18 6.11 31 6.58 18 6.78 9 3.67 13 5.62 14 4.93 38 4.92 74 4.78 6 5.33 50 5.28 12 5.08
Collaboration with other donors and
16 6.88 29 6.17 18 7.11 9 5.67 12 7.58 14 6.00 38 5.42 80 6.26 5 6.20 48 6.27 10 5.50
development partners
Collaboration with the private sector* 18 6.61 28 5.89 16 6.50 8 3.75 11 6.91 15 5.47 38 5.58 80 5.34 5 6.80 50 6.14 12 5.75
Straightforwardness and honesty 18 7.00 29 6.62 14 7.50 7 5.86 12 7.00 14 6.43 33 5.97 80 5.80 6 6.83 46 6.37 13 6.23
Treating clients and stakeholders in
17 6.59 31 6.48 17 7.18 9 4.89 12 6.33 15 6.40 39 5.92 79 5.65 6 7.00 52 6.02 11 6.55
Bangladesh with respect
Being a long-term partner 18 7.11 32 7.22 17 7.71 9 6.22 13 7.23 15 7.87 39 6.97 82 6.60 6 7.67 53 6.75 13 6.31
*Significantly different between stakeholder groups
66
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
The Government works i neffi ci ently 27.8% 6.1% 17.6% 11.1% 46.2% 20.0% 16.7% 24.4% 33.3% 25.5% 33.3%
Poor donor coordi na tion 16.7% 15.2% 11.8% 22.2% 15.4% 26.7% 21.4% 25.6% 0.0% 21.8% 20.0%
The WBG i s not s ens i tive enough to
61.1% 45.5% 47.1% 55.6% 15.4% 53.3% 47.6% 35.6% 33.3% 36.4% 6.7%
pol i tica l /s oci a l rea l i ties on the ground*
La ck of/i na dequa te l evel s of ca pa ci ty i n
5.6% 33.3% 23.5% 22.2% 23.1% 13.3% 14.3% 30.0% 0.0% 23.6% 40.0%
Government
There i s not a n a dequa te l evel of
11.1% 15.2% 5.9% 22.2% 46.2% 13.3% 35.7% 12.2% 0.0% 18.2% 20.0%
ci tizen/ci vi l s oci ety pa rtici pa tion*
The WBG works too s l owl y 16.7% 6.1% 17.6% 0.0% 7.7% 40.0% 7.1% 17.8% 16.7% 9.1% 13.3%
The WBG does not do a dequa te fol l ow
27.8% 6.1% 0.0% 0.0% 7.7% 13.3% 9.5% 12.2% 0.0% 7.3% 13.3%
through/fol l ow-up
Pol i tica l pres s ures a nd obs tacl es 11.1% 33.3% 29.4% 44.4% 15.4% 13.3% 23.8% 22.2% 16.7% 18.2% 20.0%
Reforms a re not wel l thought out i n l i ght
22.2% 27.3% 47.1% 22.2% 23.1% 6.7% 19.0% 18.9% 83.3% 32.7% 33.3%
of country cha l l enges *
Other 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 3.6% 0.0%
*Significantly different between stakeholder groups
67
World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results
How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
Gender equity 15 5.67 26 6.00 14 6.36 7 5.29 10 7.30 11 5.82 31 5.77 72 5.57 3 7.67 44 6.80 12 5.92
Information and communications technology* 15 6.53 26 6.85 14 6.43 8 5.63 10 7.60 12 5.83 36 6.19 72 5.26 4 7.75 35 6.74 11 5.82
Transport 17 6.76 24 7.12 15 6.87 8 6.50 11 7.45 13 5.62 39 7.18 80 6.09 6 7.17 50 7.22 14 6.29
Law and justice 14 5.93 16 5.94 13 5.69 7 4.71 9 5.33 10 4.90 31 5.19 61 4.70 3 6.33 37 5.62 9 4.33
Urban development 16 5.88 26 6.88 14 7.07 7 5.86 11 6.18 13 6.23 38 6.16 80 5.85 5 6.80 45 6.69 13 5.69
Environmental sustainability 17 6.82 27 7.11 16 7.06 7 6.86 11 6.27 12 6.25 39 6.38 71 6.14 5 6.60 41 6.61 12 5.75
Regulatory framework 15 6.60 21 5.29 12 5.92 7 5.00 11 5.64 12 5.58 32 5.47 67 5.31 3 8.00 33 5.55 11 4.91
Poverty reduction 17 6.71 26 7.65 14 7.50 7 6.29 12 6.58 13 6.46 39 6.72 82 6.34 4 7.00 43 6.84 13 6.38
Anti-corruption 15 5.80 18 6.17 14 6.14 7 5.14 12 4.92 10 5.60 33 5.12 73 5.19 4 4.25 36 5.94 11 4.55
Private sector development 16 6.13 23 6.13 13 6.46 6 5.50 11 7.00 13 6.62 38 6.42 73 5.44 4 6.75 40 6.73 11 5.55
Foreign direct investment 14 6.50 20 6.90 12 6.42 6 5.33 9 6.00 13 6.23 36 6.28 66 5.36 2 8.00 38 6.42 10 5.70
Water and sanitation 16 6.50 26 7.04 15 6.80 8 5.88 11 5.91 13 6.62 37 6.81 75 6.12 5 6.00 45 7.00 10 5.60
Trade and exports 16 6.00 20 6.40 11 5.73 7 5.14 10 6.30 12 6.33 34 6.18 68 5.71 6 6.17 35 6.57 9 5.89
Economic growth* 16 6.19 26 7.31 11 7.27 7 5.29 10 6.80 13 6.38 37 6.92 79 5.94 4 6.75 46 6.98 10 5.00
Health and nutrition 16 6.75 25 7.40 13 6.92 7 5.86 11 6.73 14 6.21 37 6.86 76 6.62 4 6.75 45 7.00 9 5.11
Disaster preparedness and management 16 7.25 26 7.08 15 6.93 7 6.71 11 7.00 13 6.15 38 6.55 77 6.25 4 7.25 40 6.87 10 5.80
Public sector governance/reform 16 6.94 24 6.71 13 7.00 6 6.50 12 6.67 12 5.50 35 6.09 75 5.67 4 7.25 38 5.82 11 5.73
Job creation/employment* 16 6.81 22 6.59 14 6.79 5 4.20 9 5.33 14 6.29 36 6.22 70 5.23 4 5.25 43 6.23 12 5.25
Financial markets 16 5.88 19 6.42 13 6.85 6 4.83 9 5.78 10 5.50 36 5.83 64 5.19 4 3.75 32 6.47 12 5.33
Equality of opportunity 16 6.00 21 6.24 14 7.00 6 6.00 8 5.25 11 5.73 37 5.65 64 5.30 5 3.40 36 6.44 12 4.83
Energy/Power 16 6.06 25 6.76 16 7.00 6 5.50 9 6.78 12 6.17 36 6.22 71 5.45 5 6.20 43 6.23 12 5.33
Rural development 16 6.31 27 6.93 15 7.13 6 5.83 11 6.45 14 6.00 38 6.16 75 6.03 4 7.00 43 6.63 13 5.46
Global/regional integration 16 6.69 22 6.27 14 6.71 7 5.86 9 6.33 11 6.00 33 6.48 68 5.79 4 6.25 40 6.38 11 5.36
Food security 15 6.47 21 6.86 12 6.75 8 4.75 11 7.00 13 5.69 39 5.82 74 5.57 5 5.80 42 6.40 11 5.27
Education and skills development* 16 6.69 26 7.38 15 7.27 8 5.38 10 7.00 14 7.00 36 6.56 81 5.78 4 8.00 45 6.87 11 5.00
Social protection 16 6.31 20 6.10 14 6.43 6 4.83 11 6.18 12 6.42 35 5.63 73 5.41 4 6.50 43 5.88 9 5.22
Climate change 17 6.47 24 6.67 15 6.93 8 6.25 9 7.56 12 5.83 40 6.08 77 6.45 5 7.00 44 6.34 11 5.09
Agricultural development 16 6.12 25 6.48 15 7.00 7 6.86 10 6.10 12 6.33 37 5.86 75 5.73 5 6.40 43 6.35 13 5.46
*Significantly different between stakeholder groups
68
World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results (continued)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
To what extent does the WBG’s work help to
17 7.00 29 6.59 17 7.47 9 5.33 13 6.31 14 6.64 42 6.24 80 6.09 6 5.17 55 6.02 12 5.92
achieve development results in Bangladesh?
(1-To no degree at all, 10-To a very significant degree)
To what extent do you agree with the following statements about the World Bank Group in Bangladesh? (1-Strongly disagree, 10-Strongly agree)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
The WBG's financial instruments meet the
17 6.24 29 5.86 18 6.50 9 4.89 13 6.00 15 5.60 41 5.68 83 5.11 5 5.40 52 5.65 14 5.21
needs of Bangladesh
The WBG meets Bangladesh’s needs for
18 6.89 29 6.14 17 6.59 9 4.67 11 5.55 15 6.20 38 5.95 82 5.85 5 5.00 53 6.13 14 5.21
knowledge services
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
To what extent do you believe the WBG
measures and corrects its work in real time in 16 6.88 25 5.68 13 6.38 8 7.13 9 5.11 10 5.10 36 5.56 61 5.26 4 4.50 35 5.31 13 5.54
Bangladesh?
(1-To no degree at all, 10-To a very significant degree)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
To what extent do you believe that Bangladesh
received value for money from the World Bank 14 6.14 16 5.44 10 6.80 4 5.75 8 5.63 6 6.33 20 6.45 41 5.98 2 6.50 21 5.29 7 5.71
Group’s reimbursable advisory services (RAS)?
(1-To no degree at all, 10-To a very significant degree)
69
World Bank Group Country Opinion Survey 2016: Bangladesh
D. The World Bank Group’s Knowledge Work and Activities
How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response)
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Weekl y 5.6% 18.2% 5.6% 11.1% 15.4% 9.3% 18.0% 20.4%
Monthl y 16.7% 21.2% 33.3% 23.1% 11.6% 36.0% 24.1%
A few ti mes a yea r 77.8% 30.3% 44.4% 66.7% 46.2% 46.7% 53.5% 31.5% 33.3% 40.7% 73.3%
Ra rel y 30.3% 16.7% 22.2% 7.7% 46.7% 25.6% 11.2% 66.7% 13.0% 20.0%
Never 7.7% 6.7% 3.4% 1.9% 6.7%
*Significantly different between stakeholder groups
In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
Are timely 17 6.47 32 5.94 17 6.18 9 4.89 13 5.62 13 5.62 30 5.43 76 5.80 5 6.40 47 6.40 13 4.92
Include appropriate level of stakeholder
18 6.50 30 5.73 17 6.53 9 5.22 13 5.38 15 5.33 38 5.18 74 5.42 5 6.00 51 5.78 12 4.50
involvement during preparation
Lead to practical solutions 18 6.50 32 5.69 17 6.47 8 5.00 13 5.92 15 5.73 39 5.46 78 5.94 5 5.00 53 5.77 14 5.00
Are accessible (well written and easy to
17 6.53 32 6.50 17 6.41 9 5.44 13 5.62 13 5.85 40 6.20 80 6.23 5 5.40 53 7.00 12 6.17
understand)
Are source of relevant information on global
17 6.29 24 6.21 14 6.93 9 6.44 12 6.42 12 5.67 37 6.57 71 6.68 4 6.75 51 7.27 13 5.85
good practices
Are adequately disseminated* 17 6.82 29 5.86 16 6.94 9 4.67 13 5.46 14 5.36 40 5.27 77 6.19 5 5.20 52 6.12 13 4.69
Are translated enough into local language 17 5.71 27 5.74 15 6.27 9 5.78 11 6.00 14 4.79 37 5.41 73 5.23 5 5.40 44 5.25 14 4.79
Are adaptable to Bangladesh’s specific
development challenges and country 18 6.50 30 6.27 16 6.56 8 6.50 13 6.77 14 5.71 40 5.43 79 5.99 5 4.40 53 5.79 13 5.62
circumstances
*Significantly different between stakeholder groups
70
World Bank Group Country Opinion Survey 2016: Bangladesh
D. The World Bank Group’s Knowledge Work and Activities (continued)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
Overall, how significant a contribution do you
believe the WBG's knowledge work and
18 7.22 30 6.67 18 6.89 8 6.25 13 6.46 14 6.21 42 6.26 86 6.64 6 5.50 54 6.56 14 5.36
activities make to development results in your
country?
Overall, how would you rate the technical
quality of the World Bank Group's knowledge 18 7.11 32 7.13 17 7.59 8 6.37 13 7.31 14 6.36 41 6.59 81 6.99 6 5.83 54 6.87 13 6.08
work and activities?
(1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality)
E. Working with the World Bank Group
To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n
The WBG disburses funds promptly* 18 6.00 30 6.40 18 6.89 9 5.22 12 5.17 14 3.29 31 4.23 76 4.04 5 6.40 45 5.29 12 5.17
The WBG effectively monitors and evaluates
18 7.11 31 6.81 18 7.50 8 6.13 12 5.75 15 6.00 39 6.05 81 6.10 6 6.50 51 6.63 12 5.58
the projects and programs it supports
The World Bank Group’s approvals and
18 6.56 30 6.20 18 6.56 9 5.33 11 6.36 15 5.60 34 5.82 77 5.61 5 6.00 44 6.39 12 5.67
reviews are done in a timely fashion
The World Bank Group’s “Safeguard Policy”
16 6.50 24 5.88 17 7.18 7 6.43 8 6.63 11 6.64 25 6.08 60 5.88 4 5.00 37 6.30 9 5.56
requirements are reasonable
The World Bank Group’s conditions on its
18 6.06 26 5.62 16 6.50 8 5.38 10 5.80 12 5.42 34 5.74 75 5.11 5 4.20 47 5.68 13 5.31
lending are reasonable
The World Bank Group takes decisions quickly
18 5.89 30 5.80 18 6.89 7 4.71 12 5.42 13 5.08 33 5.03 72 5.01 6 4.00 44 6.14 12 5.83
in Bangladesh*
Working with the World Bank Group increases
17 6.88 33 6.39 18 7.56 9 6.00 11 7.27 15 6.13 39 6.62 80 6.51 6 6.00 53 6.74 12 5.67
Bangladesh’s institutional capacity
Where country systems are adequate, the WBG
17 6.47 27 6.15 16 6.94 9 6.22 10 7.50 13 5.62 29 6.07 69 6.06 3 5.67 39 6.74 11 5.82
makes appropriate use of them
The World Bank Group provides effective
17 6.59 32 6.47 18 7.28 8 5.38 12 6.50 14 6.36 36 6.28 79 5.85 6 5.50 49 6.59 12 5.33
implementation support
*Significantly different between stakeholder groups
71
World Bank Group Country Opinion Survey 2016: Bangladesh
E. Working with the World Bank Group (continued)
Office of PMU/ Private/ Independent
President/PM Employee of Consultant on Local Other Civil Financial Government
/Minister a Ministry WBG project Government Society Sector/ Bank NGO/CBO Media Institution Academia Other
N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean
To what extent do you believe that the WBG’s
work helps to find solutions that promote 17 6.88 24 5.67 14 7.14 6 6.67 13 6.31 14 5.79 36 6.61 71 6.13 4 5.25 45 5.76 12 5.75
private public partnerships in Bangladesh?
(1-To no degree at all, 10-To a very significant degree)
Which of the following best describes the World Bank Group’s support in Bangladesh? (Select only ONE response)
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
The WBG i s s uffi ci entl y s el ecti ve a nd
focus es on the mos t i mporta nt 72.2% 30.3% 76.5% 55.6% 53.8% 20.0% 43.9% 55.8% 50.0% 44.6% 53.3%
devel opment cha l l enges i n Ba ngl a des h
The WBG i s not s uffi ci entl y s el ecti ve i n
Ba ngl a des h, a nd i t i s i nvol ved i n too 16.7% 42.4% 17.6% 33.3% 15.4% 53.3% 46.3% 25.6% 16.7% 32.1% 33.3%
ma ny a rea s of devel opment
Don’t know 11.1% 27.3% 5.9% 11.1% 30.8% 26.7% 9.8% 18.6% 33.3% 23.2% 13.3%
72
World Bank Group Country Opinion Survey 2016: Bangladesh
F. The Future Role of the World Bank Group in Bangladesh
Which of the following SHOULD the World Bank Group do to make itself of greater value in Bangladesh? (Choose no more than TWO)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Offer more i nnova tive fi na nci a l products * 50.0% 12.5% 35.3% 22.2% 23.1% 6.7% 21.4% 16.7% 0.0% 5.3% 0.0%
Ens ure grea ter s el ectivi ty i n i ts work 22.2% 25.0% 29.4% 33.3% 38.5% 33.3% 28.6% 22.2% 33.3% 10.5% 20.0%
Provi de more a dequa te da ta/
knowl edge/s tatis tics /fi gures on 11.1% 21.9% 5.9% 33.3% 15.4% 0.0% 26.2% 28.9% 33.3% 28.1% 13.3%
Ba ngl a des h’s economy
Improve the competitivenes s of i ts
fi na nci ng compa red to ma rkets (e.g., cos t, 11.1% 3.1% 11.8% 22.2% 0.0% 13.3% 7.1% 7.8% 16.7% 7.0% 0.0%
timel i nes s , other terms )
Rea ch out more to groups outs i de of
11.1% 12.5% 23.5% 11.1% 38.5% 20.0% 35.7% 24.4% 0.0% 33.3% 20.0%
Government
Increa s e the l evel of ca pa ci ty
22.2% 28.1% 23.5% 55.6% 23.1% 40.0% 11.9% 25.6% 16.7% 33.3% 40.0%
devel opment i n the country
Improve the qua l i ty of i ts experts a s
rel a ted to Ba ngl a des h’s s peci fi c 38.9% 34.4% 23.5% 0.0% 23.1% 20.0% 21.4% 17.8% 0.0% 29.8% 40.0%
cha l l enges
Offer more i nnova tive knowl edge s ervi ces 5.6% 9.4% 5.9% 0.0% 0.0% 6.7% 7.1% 10.0% 16.7% 14.0% 13.3%
Col l a bora te more effectivel y wi th
0.0% 15.6% 17.6% 11.1% 0.0% 6.7% 7.1% 4.4% 50.0% 7.0% 6.7%
Government cl i ents *
Work fa s ter 16.7% 12.5% 0.0% 11.1% 15.4% 13.3% 11.9% 11.1% 0.0% 10.5% 13.3%
Reduce the compl exi ty of obtai ni ng Worl d
5.6% 21.9% 17.6% 0.0% 23.1% 33.3% 16.7% 28.9% 33.3% 21.1% 26.7%
Ba nk Group fi na nci ng
Other 5.6% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
*Significantly different between stakeholder groups
73
World Bank Group Country Opinion Survey 2016: Bangladesh
G. Communication and Information Sharing
How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Di rect contact wi th WBG 38.9% 30.3% 27.8% 11.1% 46.2% 40.0% 21.4% 23.6% 16.7% 19.3% 13.3%
WBG’s s emi na rs /works hops /
66.7% 48.5% 33.3% 55.6% 61.5% 40.0% 50.0% 25.8% 16.7% 33.3% 46.7%
conferences *
Worl d Ba nk Group’s publ i ca tions a nd
11.1% 33.3% 22.2% 11.1% 23.1% 13.3% 35.7% 36.0% 66.7% 54.4% 60.0%
other wri tten ma teri a l s *
Worl d Ba nk Group’s webs i te 61.1% 45.5% 72.2% 44.4% 30.8% 40.0% 50.0% 51.7% 66.7% 52.6% 60.0%
Soci a l medi a (e.g., Fa cebook, bl ogs ,
16.7% 15.2% 5.6% 33.3% 7.7% 26.7% 21.4% 16.9% 16.7% 5.3% 6.7%
Twi tter, YouTube, Fl i ckr)
e-News l etters * 0.0% 9.1% 22.2% 11.1% 7.7% 20.0% 14.3% 23.6% 0.0% 28.1% 0.0%
Other 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 2.4% 1.1% 0.0% 0.0% 0.0%
*Significantly different between stakeholder groups
Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?*
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Yes 78.6% 32.3% 33.3% 22.2% 30.8% 7.1% 30.8% 43.2% 16.7% 45.1% 23.1%
No 21.4% 67.7% 66.7% 77.8% 69.2% 92.9% 69.2% 56.8% 83.3% 54.9% 76.9%
*Significantly different between stakeholder groups
Do you have access to the Internet?
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Yes 100.0% 93.8% 100.0% 85.7% 83.3% 86.7% 90.2% 92.9% 100.0% 96.0% 100.0%
No 6.3% 14.3% 16.7% 13.3% 9.8% 7.1% 4.0%
74
World Bank Group Country Opinion Survey 2016: Bangladesh
G. Communication and Information Sharing (continued)
Do you use/have used the World Bank Group website?*
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Yes 88.9% 78.8% 94.1% 37.5% 50.0% 41.7% 75.6% 77.4% 66.7% 84.6% 61.5%
No 11.1% 21.2% 5.9% 62.5% 50.0% 58.3% 24.4% 22.6% 33.3% 15.4% 38.5%
*Significantly different between stakeholder groups
Do you currently consult the World Bank Group social media sites?*
Office of the PMU/ Private Sector/ Independent
President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
Percentage of Respondents Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Yes 83.3% 46.9% 31.3% 50.0% 25.0% 14.3% 36.6% 52.9% 16.7% 37.3% 46.2%
No 16.7% 53.1% 68.8% 50.0% 75.0% 85.7% 63.4% 47.1% 83.3% 62.7% 53.8%
*Significantly different between stakeholder groups
H. Background Information
Which of the following describes most of your exposure to the World Bank Group in Bangladesh? (Choose no more than TWO)
Office of the PMU/ Private Sector/ Independent
Percentage of Respondents President/Prime Employee of Consultant on Local Other Civil Financial Sector/ NGO/ Government
(Responses combined) Minister/Minister a Ministry WBG project Government Society Private Bank CBO Media Institution Academia Other
Obs erver 38.9% 22.6% 5.6% 33.3% 15.4% 25.0% 44.2% 31.1% 50.0% 28.1% 25.0%
Us e WBG reports /da ta * 27.8% 16.1% 27.8% 44.4% 15.4% 12.5% 37.2% 54.4% 16.7% 47.4% 50.0%
Enga ge i n WBG rel a ted/ s pons ored
11.1% 45.2% 27.8% 22.2% 61.5% 25.0% 39.5% 21.1% 0.0% 26.3% 37.5%
events /a cti vi ti es *
Col l a bora te a s pa rt of my profes s i ona l
33.3% 67.7% 77.8% 55.6% 53.8% 50.0% 34.9% 30.0% 66.7% 28.1% 25.0%
duti es *
Us e WBG webs i te for i nforma ti on, da ta ,
11.1% 25.8% 5.6% 11.1% 15.4% 37.5% 18.6% 30.0% 16.7% 40.4% 37.5%
res ea rch, etc.
*Significantly different between stakeholder groups
75
World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix C: Responses to Indicator Questions by Location13
Dhaka Division N=230 Other Areas N=100
B. Overall Attitudes toward the World Bank Group
Dhaka Division Other Areas
N Mean SD N Mean SD
How familiar are you with the work of the World Bank Group in
228 7.34 2.08 100 6.30 2.45
Bangladesh?*
(1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations.
Dhaka Division Other Areas
N Mean SD N Mean SD
Overall, please rate your impression of the World Bank Group’s
223 6.48 2.04 92 6.58 2.14
effectiveness in Bangladesh.
(1-Not effective at all, 10-Very effective)
Dhaka Division Other Areas
N Mean SD N Mean SD
To what extent do you believe the WBG's staff is well prepared to help
217 6.19 2.05 83 6.45 2.26
Bangladesh solve its most complicated development challenges?
(1-To no degree at all, 10-To a very significant degree)
To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh?
Dhaka Division Other Areas
N Mean SD N Mean SD
Overall the World Bank Group currently plays a relevant role in
223 5.98 2.09 94 6.05 2.08
development in Bangladesh
The WBG’s work is aligned with what I consider the development
221 5.91 1.98 95 6.02 2.09
priorities for Bangladesh
(1-Strongly disagree, 10-Strongly agree)
13
Only 330 respondents provided the information about their geographic location. Thus only these respondents were included in the analysis
presented in this Appendix.
76
World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following?
Dhaka Division Other Areas
N Mean SD N Mean SD
Responsiveness to needs 210 5.53 1.94 88 5.22 1.77
Flexibility (in terms of the institution’s products and services) 204 5.12 1.96 82 5.48 2.02
Flexibility (in terms of changing country circumstances) 211 5.30 2.01 85 5.53 1.97
Being inclusive 217 5.53 2.09 94 5.32 2.43
Openness (sharing data and other information) 210 5.98 2.20 91 5.73 2.24
Collaboration with the Government 217 6.63 1.95 97 6.82 2.13
The speed in which it gets things accomplished on the ground* 213 5.75 2.08 93 6.27 1.96
Ease of access to the people at the World Bank Group who are making
208 5.63 2.08 86 5.41 2.40
decisions important to my work
Collaboration with civil society 214 5.51 2.18 89 5.52 2.33
Staff accessibility 212 5.47 2.14 81 5.10 2.37
Collaboration with other donors and development partners 208 6.23 1.95 81 6.26 2.47
Collaboration with the private sector 204 5.77 1.93 86 5.83 2.30
Straightforwardness and honesty* 201 6.06 2.28 81 6.88 2.16
Treating clients and stakeholders in Bangladesh with respect 206 5.99 2.17 92 6.33 2.31
Being a long-term partner 213 6.85 2.25 94 7.09 2.29
(1-To no degree at all, 10-To a very significant degree) *Significantly different between locations.
C. World Bank Group’s Sectoral Effectiveness and Results
Dhaka Division Other Areas
N Mean SD N Mean SD
To what extent does the WBG’s work help to achieve development results
218 6.23 1.97 86 6.34 2.26
in Bangladesh?
(1-To no degree at all, 10-To a very significant degree) *Significantly different between locations.
To what extent do you agree with the following statements about the World Bank Group in Bangladesh?
Dhaka Division Other Areas
N Mean SD N Mean SD
The World Bank Group's financial instruments meet the needs of
215 5.61 1.90 89 5.54 2.21
Bangladesh
The World Bank Group meets Bangladesh’s needs for knowledge services 214 5.99 2.01 86 5.91 2.31
(1-Strongly disagree, 10-Strongly agree)
77
World Bank Group Country Opinion Survey 2016: Bangladesh
D. The World Bank Group’s Knowledge Work and Activities
In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities:
Dhaka Division Other Areas
N Mean SD N Mean SD
Are adaptable to Bangladesh’s specific development challenges and
209 6.00 1.93 88 5.89 2.07
country circumstances
(1-To no degree at all, 10-To a very significant degree)
Dhaka Division Other Areas
N Mean SD N Mean SD
Overall, how significant a contribution do you believe the WBG's
knowledge work and activities make to development results in your 222 6.43 1.99 90 6.74 2.05
country?
Overall, how would you rate the technical quality of the World Bank
213 6.85 1.89 93 6.94 2.05
Group's knowledge work and activities?
(1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality)
E. Working with the World Bank Group
To what extent do you agree/disagree with the following statements?
Dhaka Division Other Areas
N Mean SD N Mean SD
The World Bank Group takes decisions quickly in Bangladesh* 199 5.73 2.15 75 4.99 2.44
Where country systems are adequate, the World Bank Group makes
179 6.30 2.02 72 6.22 2.12
appropriate use of them
(1-Strongly disagree, 10-Strongly agree) *Significantly different between locations.
78
World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix D: Responses to Select Questions by Collaboration with the WBG14
Currently collaborating with the WBG N=105 Not collaborating with the WBG N=221
B. Overall Attitudes toward the World Bank Group
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
How familiar are you with the work of the World Bank Group in
105 7.71 1.92 219 6.67 2.32
Bangladesh?*
(1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not.
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Overall, please rate your impression of the World Bank Group’s
105 7.00 1.87 206 6.25 2.14
effectiveness in Bangladesh.*
(1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not.
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
To what extent do you believe the WBG's staff is well prepared to help
102 6.58 1.94 194 6.09 2.19
Bangladesh solve its most complicated development challenges?
(1-To no degree at all, 10-To a very significant degree)
14
Only 326 respondents provided the information about their collaboration with the World Bank Group (question H3 in the questionnaire). Thus,
only these respondents were included in the analysis presented in this Appendix.
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World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which
sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in
Bangladesh? (Choose no more than THREE)
Percentage of Respondents Currently collaborating Not collaborating
(Responses combined) with the WBG with the WBG
Health and nutrition 21.9% 18.8%
Transport 30.5% 27.1%
Agricultural development* 3.8% 11.5%
Global/regional integration 6.7% 3.7%
Job creation/employment 34.3% 33.0%
Public sector governance/reform 29.5% 24.8%
Social protection 9.5% 4.6%
Rural development 12.4% 14.2%
Foreign direct investment 8.6% 4.1%
Education and skill development 21.0% 30.7%
Energy/Power 14.3% 10.1%
Gender equity 1.0% 4.6%
Financial markets* 2.9% 0.0%
Urban development 6.7% 2.8%
Environmental sustainability 4.8% 6.0%
Economic growth 19.0% 17.9%
Private sector development 4.8% 4.1%
Water and sanitation 7.6% 5.5%
Food security 3.8% 8.3%
Climate change 13.3% 11.0%
Information and communications technology 7.6% 6.4%
Trade and exports 1.0% 3.2%
Equality of opportunity 2.9% 6.0%
Law and justice 1.9% 6.9%
Regulatory framework 5.7% 5.0%
Poverty reduction 8.6% 10.6%
Anti-corruption* 4.8% 12.8%
Disaster preparedness and management 3.8% 4.6%
*Significantly different between those who collaborate with the WBG and those who do not.
To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh?
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Overall the World Bank Group currently plays a relevant role in
103 6.39 2.08 211 5.81 2.08
development in Bangladesh*
The WBG’s work is aligned with what I consider the development priorities
102 6.37 1.89 211 5.74 2.05
for Bangladesh*
(1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not.
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World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group (continued)
To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following?
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Responsiveness to needs* 100 5.91 1.94 195 5.19 1.84
Flexibility (in terms of the institution’s products and services) 98 5.44 1.94 186 5.11 2.00
Flexibility (in terms of changing country circumstances) 98 5.47 1.88 195 5.29 2.06
Being inclusive 103 5.71 2.02 204 5.32 2.28
Openness (sharing data and other information) 98 6.17 2.12 200 5.75 2.26
Collaboration with the Government 104 6.79 1.93 207 6.64 2.06
The speed in which it gets things accomplished on the ground 104 6.01 1.97 199 5.83 2.08
Ease of access to the people at the World Bank Group who are making
101 5.97 1.99 189 5.34 2.25
decisions important to my work*
Collaboration with civil society* 96 5.90 2.09 204 5.33 2.28
Staff accessibility* 102 5.72 2.20 188 5.17 2.19
Collaboration with other donors and development partners* 96 6.61 1.71 190 6.02 2.26
Collaboration with the private sector 94 6.01 1.83 192 5.66 2.15
Straightforwardness and honesty 96 6.66 2.20 183 6.10 2.30
Treating clients and stakeholders in Bangladesh with respect 100 6.40 2.00 195 5.91 2.32
Being a long-term partner* 102 7.32 1.96 202 6.72 2.39
(1-To no degree at all, 10-To a very significant degree)
*Significantly different between those who collaborate with the WBG and those who do not.
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World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Sectoral Effectiveness and Results
In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in
Bangladesh?
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Financial markets 95 6.28 2.40 203 6.27 2.63
Transport 103 8.01 1.83 212 7.88 2.12
Anti-corruption* 102 6.75 2.50 214 7.37 2.51
Law and justice* 100 6.01 2.52 207 6.73 2.59
Urban development 102 7.49 2.02 210 7.63 2.05
Environmental sustainability 101 7.82 2.19 209 7.77 2.15
Trade and exports 101 6.84 2.13 205 7.17 2.25
Information and communications technology 103 7.49 2.06 210 7.64 2.21
Poverty reduction 102 8.20 2.04 212 8.29 2.10
Gender equity* 101 7.11 2.32 209 7.81 2.26
Private sector development 100 7.23 2.23 206 7.65 2.12
Foreign direct investment 100 7.39 2.06 207 7.21 2.47
Water and sanitation 102 7.79 1.86 208 7.61 2.24
Regulatory framework 102 6.50 2.40 205 6.61 2.61
Economic growth 101 7.74 2.18 208 7.88 2.11
Energy/Power 103 7.90 2.06 211 7.85 2.06
Disaster preparedness and management 101 7.55 2.02 207 7.81 2.23
Public sector governance/reform 103 7.60 2.15 206 7.41 2.52
Job creation/employment 100 7.90 2.23 213 8.22 2.11
Equality of opportunity 98 7.46 2.18 208 7.53 2.30
Social protection 101 6.98 2.19 207 7.17 2.31
Rural development 101 7.69 2.08 208 7.91 2.10
Global/regional integration 100 7.58 1.75 203 7.17 2.23
Food security 100 7.24 2.07 206 7.50 2.22
Health and nutrition 101 7.87 1.85 210 7.98 2.16
Climate change 100 7.89 2.07 205 7.94 2.42
Agricultural development* 99 7.18 2.20 207 7.83 2.19
Education and skills development 101 8.28 1.89 208 8.36 2.05
(1-Not important at all, 10-Very important) *Significantly different between those who collaborate with the WBG and those who do not.
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World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Sectoral Effectiveness and Results (continued)
How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in
Bangladesh?
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Gender equity 85 5.96 2.11 164 6.08 2.26
Information and communications technology 86 6.27 2.00 162 6.08 2.21
Transport 95 6.76 2.16 188 6.72 2.23
Law and justice 74 5.24 1.89 141 5.25 2.35
Urban development 92 6.24 1.93 182 6.30 2.17
Environmental sustainability 93 6.57 1.96 170 6.40 2.25
Regulatory framework* 84 5.96 1.87 145 5.32 2.29
Poverty reduction 93 6.91 1.86 183 6.65 2.33
Anti-corruption 78 5.53 2.43 159 5.43 2.58
Private sector development 85 6.21 2.11 169 6.11 2.26
Foreign direct investment 77 6.18 2.05 156 6.06 2.23
Water and sanitation 94 6.59 1.82 173 6.51 2.22
Trade and exports 79 5.92 1.99 154 6.13 2.08
Economic growth 87 6.68 1.82 179 6.41 2.20
Health and nutrition 90 6.81 1.92 173 6.70 2.00
Disaster preparedness and management 90 6.74 1.86 172 6.58 2.24
Public sector governance/reform 87 6.48 2.09 163 5.93 2.40
Job creation/employment 86 6.23 2.18 165 5.77 2.23
Financial markets 76 5.95 2.15 151 5.67 2.24
Equality of opportunity 78 5.83 2.16 157 5.73 2.39
Energy/Power 90 6.16 2.08 167 6.02 2.29
Rural development 92 6.43 2.01 176 6.30 2.21
Global/regional integration 81 6.30 1.88 160 6.09 2.27
Food security 86 6.23 1.99 171 5.92 2.35
Education and skills development 91 6.76 2.04 182 6.34 2.30
Social protection 83 6.17 1.97 165 5.61 2.36
Climate change 89 6.63 1.87 179 6.27 2.40
Agricultural development 90 6.48 1.96 175 5.97 2.21
(1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not.
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World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Sectoral Effectiveness and Results (continued)
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
To what extent does the WBG’s work help to achieve development results in
103 6.45 1.90 197 6.18 2.14
Bangladesh?
(1-To no degree at all, 10-To a very significant degree)
*Significantly different between those who collaborate with the WBG and those who do not.
To what extent do you agree with the following statements about the World Bank Group in Bangladesh?
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
The WBG's financial instruments meet the needs of Bangladesh* 102 6.14 1.86 198 5.32 2.02
The WBG meets Bangladesh’s needs for knowledge services 101 6.17 1.88 196 5.87 2.21
(1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not.
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
To what extent do you believe the WBG measures and corrects its work in
85 5.79 2.00 150 5.55 2.27
real time in Bangladesh?
(1-To no degree at all, 10-To a very significant degree)
*Significantly different between those who collaborate with the WBG and those who do not.
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
To what extent do you believe that Bangladesh received value for money
61 6.26 1.97 92 5.84 2.10
from the World Bank Group’s reimbursable advisory services (RAS)?
(1-To no degree at all, 10-To a very significant degree)
D. The World Bank Group’s Knowledge Work and Activities
In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities:
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Are timely* 99 6.27 2.07 178 5.63 2.00
Include appropriate level of stakeholder involvement during preparation* 100 5.93 1.99 188 5.41 1.86
Lead to practical solutions* 102 6.18 1.99 196 5.59 1.94
Are accessible (well written and easy to understand) 102 6.52 2.07 194 6.26 2.20
Are source of relevant information on global good practices 94 6.89 1.84 175 6.48 2.05
Are adequately disseminated* 98 6.53 2.25 192 5.57 2.15
Are translated enough into local language 91 5.59 2.30 180 5.36 2.41
Are adaptable to Bangladesh’s specific development challenges and country
101 6.45 1.83 193 5.71 2.00
circumstances*
(1-To no degree at all, 10-To a very significant degree)
*Significantly different between those who collaborate with the WBG and those who do not.
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World Bank Group Country Opinion Survey 2016: Bangladesh
D. The World Bank Group’s Knowledge Work and Activities (continued)
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
Overall, how significant a contribution do you believe the WBG's knowledge
104 6.78 1.83 204 6.37 2.08
work and activities make to development results in your country?
Overall, how would you rate the technical quality of the World Bank Group's
103 7.11 1.78 200 6.77 2.02
knowledge work and activities?
(1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality)
E. Working with the World Bank Group
To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree)
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
The World Bank Group disburses funds promptly* 100 5.94 2.27 176 4.38 2.35
The World Bank Group effectively monitors and evaluates the projects and
103 6.71 2.11 195 6.22 2.22
programs it supports
The World Bank Group’s approvals and reviews are done in a timely fashion 99 6.16 1.92 180 5.86 2.06
The World Bank Group’s “Safeguard Policy” requirements are reasonable 88 6.47 1.79 134 5.98 2.22
The World Bank Group’s conditions on its lending are reasonable* 99 5.99 2.28 172 5.27 2.33
The World Bank Group takes decisions quickly in Bangladesh 100 5.60 2.31 171 5.45 2.23
Working with the WBG increases Bangladesh’s institutional capacity 102 6.83 2.03 198 6.42 2.08
Where country systems are adequate, the World Bank Group makes
92 6.57 2.01 156 6.09 2.06
appropriate use of them
The World Bank Group provides effective implementation support 102 6.57 1.86 188 6.09 2.08
*Significantly different between those who collaborate with the WBG and those who do not.
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
To what extent do you believe that the WBG’s work helps to find solutions
91 6.33 1.80 171 6.13 2.20
that promote private public partnerships in Bangladesh?
(1-To no degree at all, 10-To a very significant degree)
G. Communication and Information Sharing
Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree)
Collaborating Not Collaborating
with the WBG with the WBG
N Mean SD N Mean SD
I find the World Bank Group’s websites easy to navigate. 93 7.16 1.98 153 7.04 2.12
I find the information on the World Bank Group’s websites useful. 91 7.52 1.81 153 7.22 1.96
The World Bank Group’s social media channels are valuable sources of
69 6.75 2.08 137 6.81 2.07
information about the institution
When I need information from the World Bank Group I know how to find it 91 7.26 2.08 167 6.78 2.23
The WBG is responsive to my information requests and inquiries* 82 6.93 1.82 142 6.19 2.25
*Significantly different between those who collaborate with the WBG and those who do not.
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World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix E: Responses to Select Questions by Year15
Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent
samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those
questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples
from both FY13 and FY16 were weighted to have equivalent stakeholder groups.
Original Distribution
Percentage of Respondents FY13 FY16
Office of the President/Prime Minister/Minister 2.6% 6.0%
Government institutions (includes office of Parliamentarian,
employees of ministries, independent government institutions, 25.3% 21.1%
PMU/Consultants on WBG supported projects, and judiciary)
Private sector (includes financial sector/private banks) 16.2% 5.4%
Academia 14.5% 19.1%
Media 29.8% 30.4%
Civil society (includes NGOs/CBOs, private foundations, trade
11.6% 18.1%
unions, and youth groups)
Total Number of Respondents (Un-Weighted) 352 299
(Note, there were insufficient numbers of respondents from bilateral/multilateral agencies or local government in either year to be
included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not
included in these comparisons.)
The weighted stakeholder breakdown is presented below:
Weighted Distribution
Percentage of Respondents FY13 FY16
Office of the President/Prime Minister/Minister 4.3% 4.2%
Government Institutions 23.5% 23.3%
Private Sector 10.7% 10.6%
Academia 16.0% 16.9%
Media 30.6% 30.1%
Civil Society 14.9% 14.8%
Total Number of Respondents (Weighted) 343 302
All data presented in this Appendix are weighted. As a result, means of the FY16 data and the total number of
respondents indicated will be slightly different than the aggregated responses in Appendix A. Similarly, responses
from FY13 respondents and the total number of respondents indicated may differ from those reported in the FY13
COS report.
A. General Issues facing Bangladesh
In general would you say that Bangladesh is headed in?
Percentage of Respondents FY13 FY16
The right direction 59.8% 67.7%
The wrong direction 23.5% 11.2%
Not sure 16.7% 21.1%
15
Only those questions that were asked in the FY ’13 and FY ’16 country opinion surveys, with similar response scales/options, are presented.
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World Bank Group Country Opinion Survey 2016: Bangladesh
B. Overall Attitudes toward the World Bank Group
FY13 FY16
N Mean SD N Mean SD
How familiar are you with the work of the World Bank Group in Bangladesh? 343 7.04 1.78 300 7.06 2.26
(1-Not familiar at all, 10-Extremely familiar)
FY13 FY16
N Mean SD N Mean SD
Overall, please rate your impression of the World Bank Group’s
341 6.08 1.72 289 6.53 2.08
effectiveness in Bangladesh.*
(1-Not effective at all, 10-Very effective) *Significantly different between FY16 and FY13 respondents.
FY13 FY16
N Mean SD N Mean SD
To what extent do you believe the World Bank Group’s staff is well prepared
326 5.74 1.86 274 6.27 2.10
to help Bangladesh solve its most complicated development challenges?*
(1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents.
To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh?
FY13 FY16
N Mean SD N Mean SD
Overall the World Bank Group currently plays a relevant role in
339 5.90 1.95 288 6.01 2.11
development in Bangladesh
The World Bank Group’s work is aligned with what I consider the
340 5.57 1.89 287 5.99 2.02
development priorities for Bangladesh*
(1-Strongly disagree, 10-Strongly agree) *Significantly different between FY16 and FY13 respondents.
To what extent is the World Bank Group an effective development partner in Bangladesh in terms of each of the following?
FY13 FY16
N Mean SD N Mean SD
Responsiveness to needs 335 5.65 1.93 273 5.46 1.91
Flexibility (in terms of the institution’s products and services) 331 5.00 1.91 264 5.25 1.99
Flexibility (in terms of changing country circumstances) 325 5.13 1.90 274 5.32 2.03
Being inclusive 333 5.29 1.98 284 5.47 2.24
Openness (sharing data and other information) 338 5.91 2.06 277 5.91 2.21
Collaboration with the Government 340 6.91 1.67 287 6.69 2.02
Collaboration with civil society* 323 5.98 1.80 279 5.52 2.25
Staff accessibility 320 5.18 2.12 268 5.37 2.19
Collaboration with other donors and development partners* 323 6.94 1.70 265 6.22 2.11
Straightforwardness and honesty 324 6.08 1.98 259 6.30 2.30
Treating clients and stakeholders in Bangladesh with respect 326 5.90 2.21 274 6.12 2.23
(1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents.
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World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results
How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in
Bangladesh?
FY13 FY16
N Mean SD N Mean SD
Gender equity 319 6.18 1.89 231 6.03 2.22
Information and communications technology 317 5.90 1.78 229 6.12 2.16
Transport* 337 6.10 1.98 261 6.65 2.25
Law and justice 302 4.93 1.82 196 5.24 2.20
Urban development* 324 5.68 1.83 255 6.29 2.07
Environmental sustainability* 322 5.85 1.93 244 6.48 2.17
Regulatory framework 312 5.73 1.94 211 5.52 2.17
Poverty reduction* 335 6.23 1.82 255 6.75 2.21
Anti-corruption 320 5.73 2.17 217 5.47 2.55
Private sector development* 317 5.33 1.77 235 6.14 2.25
Foreign direct investment* 310 5.09 2.09 216 6.11 2.19
Water and sanitation* 328 6.14 1.79 248 6.55 2.11
Trade and exports* 299 5.06 1.87 217 6.09 2.04
Economic growth* 325 5.71 1.81 247 6.55 2.11
Health and nutrition* 329 6.12 1.66 244 6.76 1.99
Public sector governance/reform* 335 5.69 1.96 233 6.07 2.34
Job creation/employment* 314 5.19 1.96 236 5.97 2.22
Financial markets 302 5.43 1.80 207 5.78 2.22
Equality of opportunity* 310 5.10 1.97 218 5.75 2.35
Energy/Power* 314 5.35 2.01 240 6.10 2.21
Rural development* 326 5.96 1.67 251 6.35 2.15
Global/regional integration* 299 5.25 1.91 221 6.19 2.19
Food security* 308 5.64 1.90 237 6.04 2.25
Education and skills development* 332 6.21 1.82 255 6.55 2.25
Social protection 315 5.76 1.84 229 5.85 2.30
Climate change* 323 5.76 1.86 248 6.39 2.29
Agricultural development* 324 5.58 1.78 244 6.11 2.18
(1-Not effective at all, 10-Very effective) *Significantly different between FY16 and FY13 respondents.
FY13 FY16
N Mean SD N Mean SD
To what extent does the World Bank Group’s work help to achieve
339 5.90 1.71 277 6.31 2.09
development results in Bangladesh?*
(1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents.
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World Bank Group Country Opinion Survey 2016: Bangladesh
C. World Bank Group’s Effectiveness and Results (continued)
To what extent do you agree with the following statements about the World Bank Group in Bangladesh?
FY13 FY16
N Mean SD N Mean SD
The World Bank Group’s financial instruments meet the needs of Bangladesh 336 5.40 1.89 280 5.57 2.00
The World Bank Group meets Bangladesh’s needs for knowledge services 341 5.76 1.86 275 6.02 2.10
(1-Strongly disagree, 10-Strongly agree)
D. The World Bank Group’s Knowledge Work and Activities
How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?
Percentage of Respondents FY13 FY16
Weekly* 24.9% 13.3%
Monthly 27.9% 22.7%
A few times a year 33.7% 40.9%
Rarely* 11.3% 20.8%
Never 2.1% 2.3%
*Significantly different between FY16 and FY13 respondents.
In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities:
FY13 FY16
N Mean SD N Mean SD
Are timely 327 5.66 1.90 257 5.88 2.03
Include appropriate level of stakeholder involvement during preparation 326 5.51 1.89 268 5.60 1.96
Lead to practical solutions 331 5.92 1.83 277 5.81 2.00
Are accessible (well written and easy to understand) 334 6.22 1.84 273 6.36 2.16
Are source of relevant information on global good practices 323 6.57 1.79 244 6.60 2.03
Are adequately disseminated 327 5.68 2.02 269 5.93 2.23
Are translated enough into local language* 305 6.10 2.06 252 5.39 2.36
Are adaptable to Bangladesh’s specific development challenges and country
336 5.75 1.79 273 5.94 1.96
circumstances
(1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents.
FY13 FY16
N Mean SD N Mean SD
Overall, how significant a contribution do you believe the WBG’s knowledge
337 6.01 1.66 286 6.51 2.00
work and activities make to development results in your country?*
Overall, how would you rate the technical quality of the World Bank Group's
331 6.70 1.59 282 6.87 2.00
knowledge work and activities?
(1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality)
*Significantly different between FY16 and FY13 respondents
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World Bank Group Country Opinion Survey 2016: Bangladesh
E. Working with the World Bank Group
To what extent do you agree/disagree with the following statements?
FY13 FY16
N Mean SD N Mean SD
The World Bank Group disburses funds promptly 315 4.94 2.10 257 4.89 2.46
The World Bank Group effectively monitors and evaluates the projects and
335 6.41 1.80 279 6.38 2.19
programs it supports
The World Bank Group’s approvals and reviews are done in a timely fashion 326 5.73 2.02 261 5.98 2.02
The World Bank Group’s “Safeguard Policy” requirements are reasonable 293 6.01 1.94 210 6.19 2.13
The World Bank Group’s conditions on its lending are reasonable 328 5.40 2.11 250 5.51 2.43
Working with the World Bank Group increases Bangladesh’s institutional
336 6.56 1.89 280 6.58 2.13
capacity
Where country systems are adequate, the World Bank Group makes
293 5.80 1.85 232 6.25 2.10
appropriate use of them*
The World Bank Group provides effective implementation support 330 6.14 1.87 271 6.28 2.01
(1-Strongly disagree, 10-Strongly agree) *Significantly different between FY16 and FY13 respondents.
G. Communication and Information Sharing
Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information
in its possession that is not a list of exceptions?
Percentage of Respondents FY13 FY16
Yes 40.2% 35.8%
No 59.8% 64.2%
Have you requested information from the World Bank Group on its activities in the past year?*
Percentage of Respondents FY13 FY16
Yes 19.6% 27.4%
No 80.4% 72.6%
*Significantly different between FY16 and FY13 respondents.
Were you able to obtain this information?
Percentage of Respondents FY13 FY16
Yes 76.6% 85.0%
No 23.4% 15.0%
Do you have access to the Internet?*
Percentage of Respondents FY13 FY16
Yes 99.6% 93.2%
No 0.4% 6.8%
*Significantly different between FY16 and FY13 respondents.
Do you use/have used the World Bank Group website?*
Percentage of Respondents FY13 FY16
Yes 92.9% 75.9%
No 7.1% 24.1%
*Significantly different between FY16 and FY13 respondents.
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World Bank Group Country Opinion Survey 2016: Bangladesh
G. Communication and Information Sharing (continued)
Which Internet connection do you use primarily when visiting a World Bank Group website?*
Percentage of Respondents FY13 FY16
High speed/WiFi 94.8% 86.8%
Dial-up 5.2% 3.6%
Mobile - 9.7%
*Significantly different between FY16 and FY13 respondents.
Please rate how much you agree with the following statements.
FY13 FY16
N Mean SD N Mean SD
I find the information on the World Bank Group’s websites useful.* 310 6.85 1.99 228 7.35 1.95
When I need information from the World Bank Group I know how to find it* 314 6.43 2.45 237 6.89 2.27
The World Bank Group is responsive to my information requests and
245 6.46 2.22 208 6.44 2.19
inquiries
(1-Strongly disagree, 10-Strongly agree) *Significantly different between FY16 and FY13 respondents.
H. Background Information
Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?*
Percentage of Respondents FY13 FY16
Yes 42.1% 31.4%
No 57.9% 68.6%
*Significantly different between FY16 and FY13 respondents.
Which of the following describes most of your exposure to the World Bank Group in Bangladesh?
(Choose no more than TWO)
Percentage of Respondents
(Responses combined) FY13 FY16
Observer* 39.2% 29.6%
Use World Bank Group reports/data* 48.1% 36.9%
Engage in World Bank Group related/sponsored events/activities 22.7% 28.9%
Collaborate as part of my professional duties 35.4% 41.5%
Use World Bank Group website for information, data, research, etc.* 41.1% 27.0%
*Significantly different between FY16 and FY13 respondents.
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World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group
Which of the following
Which of the following describes your exposure to the World Bank in Bangladesh? (Choose no more than TWO)
describes your level of
interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website
Not Currently
No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean
Indicator Question Collaborating Collaborating
Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s
6.25 7.00 6.56 6.37 6.55 6.44 6.48 6.59 6.32 6.80 6.54 6.41
effecti venes s i n Ba ngl a des h.
Overa l l the Worl d Ba nk Group currentl y pl a ys a rel eva nt rol e i n devel opment
5.81 6.39 6.09 5.80 6.06 5.93 5.95 6.14 5.82 6.29 6.01 5.99
i n Ba ngl a des h
The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der the
5.74 6.37 6.10 5.61 5.98 5.93 5.90 6.10 5.81 6.19 5.94 6.00
devel opment pri ori ti es for Ba ngl a des h
Res pons i venes s to needs 5.19 5.91 5.51 5.26 5.46 5.41 5.42 5.49 5.35 5.57 5.39 5.59
Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 5.11 5.44 5.36 4.88 5.21 5.25 5.11 5.49 5.23 5.20 5.19 5.32
Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 5.29 5.47 5.33 5.39 5.37 5.32 5.27 5.56 5.35 5.35 5.28 5.53
Bei ng i ncl us i ve 5.32 5.71 5.63 5.09 5.51 5.43 5.38 5.74 5.33 5.70 5.48 5.49
Opennes s (s ha ri ng da ta a nd other i nforma ti on) 5.75 6.17 5.95 5.77 5.81 6.03 5.78 6.20 5.85 5.97 5.93 5.81
Col l a bora ti on wi th the Government 6.64 6.79 6.71 6.66 6.69 6.70 6.64 6.82 6.51 6.96 6.79 6.45
The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.83 6.01 5.91 5.87 6.03 5.70 5.85 6.02 5.88 5.92 5.86 6.01
Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group who a re ma ki ng
5.34 5.97 5.56 5.48 5.64 5.37 5.46 5.74 5.48 5.61 5.46 5.76
deci s i ons i mporta nt to my work
Col l a bora ti on wi th ci vi l s oci ety 5.33 5.90 5.60 5.30 5.59 5.40 5.58 5.36 5.38 5.71 5.31 6.06
Sta ff a cces s i bi l i ty 5.17 5.72 5.45 5.10 5.45 5.21 5.31 5.45 5.25 5.50 5.35 5.36
Col l a bora ti on wi th other donors a nd devel opment pa rtners 6.02 6.61 6.28 6.04 6.25 6.17 6.20 6.27 6.09 6.40 6.17 6.33
Col l a bora ti on wi th the pri va te s ector 5.66 6.01 5.76 5.90 5.74 5.88 5.90 5.53 5.76 5.85 5.73 5.97
Stra i ghtforwa rdnes s a nd hones ty 6.10 6.66 6.34 6.18 6.49 6.00 6.27 6.35 6.14 6.52 6.16 6.67
Trea ti ng cl i ents a nd s ta kehol ders i n Ba ngl a des h wi th res pect 5.91 6.40 6.06 6.15 6.14 6.00 6.03 6.21 6.08 6.09 6.08 6.10
Bei ng a l ong-term pa rtner 6.72 7.32 6.93 6.85 7.03 6.72 6.94 6.84 6.81 7.05 6.86 7.05
To wha t extent does the Worl d Ba nk Group’s work hel p to a chi eve
6.18 6.45 6.27 6.22 6.31 6.17 6.25 6.28 6.13 6.45 6.21 6.38
devel opment res ul ts i n Ba ngl a des h?
The Worl d Ba nk Group’s fi na nci a l i ns truments meet the needs of
5.32 6.14 5.75 5.20 5.58 5.62 5.55 5.71 5.56 5.65 5.53 5.77
Ba ngl a des h
The Worl d Ba nk Group meets Ba ngl a des h’s needs for knowl edge s ervi ces 5.87 6.17 6.07 5.71 5.88 6.10 5.90 6.16 5.91 6.06 5.86 6.24
Are a da pta bl e to Ba ngl a des h’s s peci fi c devel opment cha l l enges a nd
5.71 6.45 6.01 5.82 6.06 5.81 5.98 5.90 5.85 6.13 5.85 6.23
country ci rcums ta nces
Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the WBG’s knowl edge
6.37 6.78 6.56 6.39 6.48 6.56 6.56 6.39 6.47 6.57 6.56 7.14
work a nd a cti vi ti es ma ke to devel opment res ul ts i n your country?
Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d Ba nk Group's
6.77 7.11 6.93 6.71 6.73 7.08 6.90 6.80 6.83 6.94 7.24 7.26
knowl edge work a nd a cti vi ti es ?
The Worl d Ba nk Group ta kes deci s i ons qui ckl y i n Ba ngl a des h 5.45 5.60 5.64 5.21 5.63 5.35 5.47 5.65 5.49 5.57 6.52 6.73
Where country s ys tems a re a dequa te, the Worl d Ba nk Group ma kes
6.09 6.57 6.32 6.15 6.25 6.30 6.32 6.16 6.17 6.43 7.37 7.31
a ppropri a te us e of them
Yellow highlight indicates significant difference between Yes and No means.
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World Bank Group Country Opinion Survey 2016: Bangladesh
Appendix G: Bangladesh FY16 Questionnaire
World Bank Group Country Survey FY16 – Bangladesh
The World Bank Group is interested in gauging the views of clients and partners who are either involved in
development in Bangladesh or who observe activities related to social and economic development. The following
survey will give the World Bank Group’s team that works in Bangladesh, greater insight into how the Bank’s work
is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop
more effective strategies that support development in Bangladesh.
A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and
confidentiality. We hope you’ll be candid.
Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, I FC,
MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which
you are most familiar.
To complete the survey, please circle/check the response that most accurately reflects your opinion.
If you prefer not to answer a question, please leave it blank. If you feel that you do not have an
adequate amount of information on a subject, please check “Don’t know”.
PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF
RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE
RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS.
SECTION A: GENERAL ISSUES FACING BANGLADESH
A1. In general would you say that Bangladesh is headed in ... ?
1 The right direction
2 The wrong direction
3 Not sure
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION A: GENERAL ISSUES
A2. Listed below are a number of development priorities in Bangladesh.
Please identify which of the following you consider the most important development priorities in
Bangladesh? (Choose no more than THREE)
1 Global/regional integration 15 Equality of opportunity (i.e., equity)
2 Food security 16 Health and nutrition
Public sector governance/ reform (i.e., government
3 effectiveness, public financial management, public 17 Climate change (e.g., mitigation, adaptation)
expenditure, fiscal system reform)
Social protection (e.g., pensions, targeted social
4 18 Poverty reduction
assistance)
5 Gender equity 19 Transport (e.g., roads, bridges, transportation)
6 Private sector development 20 Education and skill development
7 Foreign direct investment 21 Agricultural development
8 Urban development 22 Trade and exports
9 Energy/Power 23 Anti corruption
10 Job creation/employment 24 Law and justice (e.g., judicial system)
11 Rural development 25 Regulatory framework
12 Financial markets 26 Economic growth
13 Water and sanitation 27 Disaster preparedness and management
14 Environmental sustainability 28 Information and communications technology
A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and
boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different
areas.
Which THREE areas of development listed below do you believe would contribute most to reducing
poverty in Bangladesh? (Choose no more than THREE)
1 Water and sanitation 15 Education and skill development
2 Equality of opportunity (i.e., equity) 16 Foreign direct investment
3 Rural development 17 Energy/Power
Public sector governance/ reform (i.e., government
4 Climate change (e.g., mitigation, adaptation) 18 effectiveness, public financial management, public
expenditure, fiscal system reform)
5 Global/regional integration 19 Private sector development
6 Gender equity 20 Environmental sustainability
7 Economic growth 21 Health and nutrition
8 Urban development 22 Agricultural development
9 Regulatory framework 23 Disaster preparedness and management
Social protection (e.g., pensions, targeted social
10 24 Job creation/employment
assistance)
11 Law and justice (e.g., judicial system) 25 Financial markets
12 Transport (e.g., roads, bridges, transportation) 26 Trade and exports
13 Information and communications technology 27 Food security
14 Anti corruption
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION A: GENERAL ISSUES
A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth
and equity. It will seek to foster income growth among the bottom 40 percent of a country’s
population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the
less well-off. When thinking about the idea of “shared prosperity” in your country, which of the
following TWO best illustrate how this would be achieved in Bangladesh? (Choose no more
than TWO)
1 Consistent economic growth
2 More reliable and well targeted social safety net
3 Greater access to micro-finance for the poor
4 Greater voice and participation for citizens to help ensure greater accountability
5 Greater access to health and nutrition for citizens
6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses)
7 A growing middle class
8 Better opportunity for the poor who live in rural areas
9 Better opportunity for the poor who live in urban areas
10 Better employment opportunities for young people
11 Better employment opportunities for women
12 Greater equity of fiscal policy
13 Education and training that better ensure job opportunity
14 Better quality public services
15 Other (please specify):_____________________________________
A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big
problem, a small problem or not a problem at all in Bangladesh? (Select only ONE response)
1 A very big problem
2 A moderately big problem
3 A small problem
4 Not a problem at all
5 Don’t know
A6. In your view, is global climate change a very serious problem, somewhat serious, not too
serious, or not a problem? (Select only ONE response)
1 A very serious problem
2 A somewhat serious problem
3 Not too serious problem
4 Not a problem
5 Don’t know
PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF
RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE
RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS.
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP
B1. How familiar are you with the work of the World Bank Group in Bangladesh?
1 2 3 4 5 6 7 8 9 10
Not familiar at all Extremely familiar
B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bangladesh.
1 2 3 4 5 6 7 8 9 10
Not effective at
Very effective Don't know
all
B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and
knowledge) to help Bangladesh solve its most complicated development challenges?
1 2 3 4 5 6 7 8 9 10
To no degree at To a very
Don't know
all significant degree
B4. When thinking about how the World Bank Group can have the most impact on development results
in Bangladesh, in which sectoral areas do you believe the World Bank Group should focus most of its
resources (financial and knowledge services) in Bangladesh? (Choose no more than THREE)
1 Health and nutrition 15 Environmental sustainability
2 Transport (e.g., roads, bridges, transportation) 16 Economic growth
3 Agricultural development 17 Private sector development
4 Global/regional integration 18 Water and sanitation
5 Job creation/employment 19 Food security
Public sector governance/ reform (i.e., government
6 effectiveness, public financial management, public 20 Climate change (e.g., mitigation, adaptation)
expenditure, fiscal system reform)
Social protection (e.g., pensions, targeted social
7 21 Information and communications technology
assistance)
8 Rural development 22 Trade and exports
9 Foreign direct investment 23 Equality of opportunity (i.e., equity)
10 Education and skill development 24 Law and justice (e.g., judicial system)
11 Energy/Power 25 Regulatory framework
12 Gender equity 26 Poverty reduction
13 Financial markets 27 Anti corruption
14 Urban development 28 Disaster preparedness and management
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP
B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest
VALUE and which activity is of second greatest value in Bangladesh?
Greatest Value Second Greatest Value
(Choose only ONE) (Choose only ONE)
1 Policy advice, studies, analyses
2 Data and statistics
3 Convening/Facilitating
4 Financial resources: investment lending
5 Capacity development
6 Technical assistance
Help to bring discipline/effective supervision to
7
implementation of investment projects
8 Mobilizing third party financial resources
9 Donor coordination
Linkage to non-Bank expertise (i.e., South-South
10
knowledge sharing)
Financial resources: policy based lending/budget
11
support to government
12 Other (please specify): ________________________
B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work
in Bangladesh? (Choose no more than TWO)
1 Too influenced by developed countries
2 Not exploring alternative policy options
3 Not collaborating enough with stakeholders outside the Government
4 Its advice and strategies do not lend themselves to practical problem solving
5 Not enough public disclosure of its work
6 Arrogant in its approach
7 Not client focused
8 The credibility of its knowledge/data
9 World Bank Group’s processes too complex
10 Not willing to honestly criticize policies and reform efforts in the country
11 Staff too inaccessible
12 Imposing technocratic solutions without regard to political realities
13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures)
14 Not aligned with other donors’ work
15 Not aligned with country priorities
16 Not adequately sensitive to political/social realities in Bangladesh
17 Other (please specify): __________________________________________________
18 Don’t know
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP
B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty
in Bangladesh? (Choose no more than TWO)
1 Trust Fund management
2 Knowledge products/services (analytical work, studies, surveys, etc.)
3 Capacity development
4 Technical assistance (advice, best practice, international experience, etc.)
5 Investment lending (financing specific projects)
6 Policy based lending / budget support to the Government
7 Multi-sectoral approaches
8 Other (please specify): __________________________________________________
9 Don’t know
B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in
Bangladesh? (Select only ONE response)
1 To a fully sufficient degree
2 To a somewhat sufficient degree
3 To a somewhat insufficient degree
4 To a very insufficient degree
5 Don’t know
B9. In addition to the regular relations with the national government, which TWO of the following
groups should the World Bank Group collaborate with more in your country?
(Choose no more than TWO)
1 Parliament 7 NGOs/Community Based Organizations (CBOs)
2 Donor community 8 Youth/university groups
3 Media 9 Beneficiaries
4 Local Government 10 Foundations
5 Private sector 11 Other (please specify): _____________________
6 Academia/think tanks/research institutes 12 Don’t know
To what extent do you agree with the following statements about the World Bank Group’s work in
Bangladesh?
Strongly Strongly Don't
disagree agree know
Overall the World Bank Group currently plays a
B10 1 2 3 4 5 6 7 8 9 10
relevant role in development in Bangladesh
The World Bank Group’s work is aligned with what I
B11 1 2 3 4 5 6 7 8 9 10
consider the development priorities for Bangladesh
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP
To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of
each of the following?
To no
degree at
all
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS
C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following
areas of development in Bangladesh?
Not important Very Don't
at all important know
1 Financial markets 1 2 3 4 5 6 7 8 9 10
2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10
3 Anti corruption 1 2 3 4 5 6 7 8 9 10
4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10
5 Urban development 1 2 3 4 5 6 7 8 9 10
6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10
7 Trade and exports 1 2 3 4 5 6 7 8 9 10
8 Information and communications technology 1 2 3 4 5 6 7 8 9 10
9 Poverty reduction 1 2 3 4 5 6 7 8 9 10
10 Gender equity 1 2 3 4 5 6 7 8 9 10
11 Private sector development 1 2 3 4 5 6 7 8 9 10
12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10
13 Water and sanitation 1 2 3 4 5 6 7 8 9 10
14 Regulatory framework 1 2 3 4 5 6 7 8 9 10
15 Economic growth 1 2 3 4 5 6 7 8 9 10
16 Energy/Power 1 2 3 4 5 6 7 8 9 10
17 Disaster preparedness and management 1 2 3 4 5 6 7 8 9 10
Public sector governance/ reform (i.e., government
18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10
expenditure, fiscal system reform)
19 Job creation/employment 1 2 3 4 5 6 7 8 9 10
20 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10
Social protection (e.g., pensions, targeted social
21 1 2 3 4 5 6 7 8 9 10
assistance)
22 Rural development 1 2 3 4 5 6 7 8 9 10
23 Global/regional integration 1 2 3 4 5 6 7 8 9 10
24 Food security 1 2 3 4 5 6 7 8 9 10
25 Health and nutrition 1 2 3 4 5 6 7 8 9 10
26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10
27 Agricultural development 1 2 3 4 5 6 7 8 9 10
28 Education and skill development 1 2 3 4 5 6 7 8 9 10
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS
C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following
areas of development in Bangladesh? (If you have NO exposure to/experience in working in any of the
sectors listed below, please respond “Don’t know”)
Not effective Very Don't
at all effective know
1 Gender equity 1 2 3 4 5 6 7 8 9 10
2 Information and communications technology 1 2 3 4 5 6 7 8 9 10
3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10
4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10
5 Urban development 1 2 3 4 5 6 7 8 9 10
6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10
7 Regulatory framework 1 2 3 4 5 6 7 8 9 10
8 Poverty reduction 1 2 3 4 5 6 7 8 9 10
9 Anti corruption 1 2 3 4 5 6 7 8 9 10
10 Private sector development 1 2 3 4 5 6 7 8 9 10
11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10
12 Water and sanitation 1 2 3 4 5 6 7 8 9 10
13 Trade and exports 1 2 3 4 5 6 7 8 9 10
14 Economic growth 1 2 3 4 5 6 7 8 9 10
15 Health and nutrition 1 2 3 4 5 6 7 8 9 10
16 Disaster preparedness and management 1 2 3 4 5 6 7 8 9 10
Public sector governance/ reform (i.e., government
17 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10
expenditure, fiscal system reform)
18 Job creation/employment 1 2 3 4 5 6 7 8 9 10
19 Financial markets 1 2 3 4 5 6 7 8 9 10
20 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10
21 Energy/Power 1 2 3 4 5 6 7 8 9 10
22 Rural development 1 2 3 4 5 6 7 8 9 10
23 Global/regional integration 1 2 3 4 5 6 7 8 9 10
24 Food security 1 2 3 4 5 6 7 8 9 10
25 Education and skill development 1 2 3 4 5 6 7 8 9 10
Social protection (e.g., pensions, targeted social
26 1 2 3 4 5 6 7 8 9 10
assistance)
27 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10
28 Agricultural development 1 2 3 4 5 6 7 8 9 10
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS
C3. To what extent does the World Bank Group’s work help to achieve development results in
Bangladesh?
1 2 3 4 5 6 7 8 9 10
To no degree at To a very
Don't know
all significant degree
To what extent do you agree with the following statements about the World Bank Group in
Bangladesh?
Strongly Strongly Don't
disagree agree know
The World Bank Group’s financial
instruments (i.e., investment lending,
C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10
Program 4 Result, etc.) meet the needs of
Bangladesh
The World Bank Group meets Bangladesh’s
C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10
analysis, data, technical assistance)
C6. To what extent do you believe that Bangladesh received value for money from the World Bank
Group’s Reimbursable Advisory Services (RAS)?
1 2 3 4 5 6 7 8 9 10
To no degree at To a very
Don't know
all significant degree
C7. To what extent do you believe the World Bank Group measures and corrects its work in real time
in Bangladesh?
1 2 3 4 5 6 7 8 9 10
To no degree at To a very
Don't know
all significant degree
PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF
RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE
RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS.
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS,
STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES)
D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you
do?
1 Weekly
2 Monthly
3 A few times a year
4 Rarely
5 Never
In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and
activities:
To no To a very
Don't
degree at significant
know
all degree
D2 Are timely 1 2 3 4 5 6 7 8 9 10
Include appropriate level of stakeholder
D3 1 2 3 4 5 6 7 8 9 10
involvement during preparation
D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10
Are accessible (well written and easy to
D5 1 2 3 4 5 6 7 8 9 10
understand)
Are source of relevant information on global
D6 1 2 3 4 5 6 7 8 9 10
good practices
D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10
D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10
Are adaptable to Bangladesh’s specific
D9 development challenges and country 1 2 3 4 5 6 7 8 9 10
circumstances
D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work
and activities make to development results in your country?
1 2 3 4 5 6 7 8 9 10
Not significant at all Very significant Don't know
D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work
and activities?
1 2 3 4 5 6 7 8 9 10
Very low technical Very high technical
Don't know
quality quality
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION E: WORKING WITH THE WORLD BANK GROUP
To what extent do you agree/disagree with the following statements?
Strongly Strongly Don't
disagree agree know
The World Bank Group disburses funds
E1 1 2 3 4 5 6 7 8 9 10
promptly
The World Bank Group effectively monitors
E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10
supports
The World Bank Group’s approvals and
E3 1 2 3 4 5 6 7 8 9 10
reviews are done in a timely fashion
The World Bank Group’s “Safeguard Policy”
E4 1 2 3 4 5 6 7 8 9 10
requirements are reasonable
The World Bank Group’s conditions on its
E5 1 2 3 4 5 6 7 8 9 10
lending are reasonable
The World Bank Group takes decisions quickly
E6 1 2 3 4 5 6 7 8 9 10
in Bangladesh
Working with the World Bank Group increases
E7 1 2 3 4 5 6 7 8 9 10
Bangladesh’s institutional capacity
Where country systems (e.g., procurement,
financial management, etc.) are adequate, the
E8 1 2 3 4 5 6 7 8 9 10
World Bank Group makes appropriate use of
them
The World Bank Group provides effective
E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10
projects)
E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that
promote private public partnerships in Bangladesh?
1 2 3 4 5 6 7 8 9 10
To a very significant
To no degree at all Don't know
degree
E11. Which of the following best describes the World Bank Group’s support in Bangladesh?
(Select only one response)
The World Bank Group is sufficiently selective and focuses on the most important development challenges in
1
Bangladesh
The World Bank Group is not sufficiently selective in Bangladesh, and it is involved in too many areas of
2
development.
3 Don’t know
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BANGLADESH
F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in
Bangladesh? (Choose no more than TWO)
1 Offer more innovative financial products
2 Ensure greater selectivity in its work
3 Provide more adequate data/knowledge/statistics/figures on Bangladesh’s economy
4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms)
5 Reach out more to groups outside of Government
6 Increase the level of capacity development in the country
7 Improve the quality of its experts as related to Bangladesh’s specific challenges
8 Offer more innovative knowledge services
9 Collaborate more effectively with Government clients (e.g., national, state, local)
10 Work faster
11 Reduce the complexity of obtaining World Bank Group financing
12 Increase availability of Reimbursable Advisory Services (RAS)
13 Other (please specify): ______________________________________________
F2. When considering the combination of services that the World Bank Group offers in
Bangladesh, and taking into account its limited level of resources, which ONE of the following do
you believe the World Bank Group should offer more of in Bangladesh? (Select only ONE
response)
1 Financial services
2 Knowledge products
3 Convening services
4 None of the above
5 The combination is appropriate for Bangladesh
6 Don’t know
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION G: COMMUNICATION AND INFORMATION SHARING
G1. How do you get most of your information about economic and social development issues in
Bangladesh? (Choose no more than TWO)
Social media (e.g., Facebook, blogs, Twitter,
1 6 International television
YouTube, Flickr)
2 International newspapers 7 Local newspapers
3 Local radio 8 Internet
4 International radio 9 Periodicals
5 Local television 10 Other (please specify): ____________________
G2. How would you prefer to receive information from the World Bank Group?
(Choose no more than TWO)
Direct contact with World Bank Group (i.e., face
1 5 World Bank Group’s website
to face meetings/discussions)
Social media (e.g., Facebook, blogs, Twitter,
2 Mobile phones 6
YouTube, Flickr)
World Bank Group’s
3 7 e-Newsletters
seminars/workshops/conferences
World Bank Group’s publications and other
4 8 Other (please specify): ____________________
written materials
Are you aware of the World Bank Group's Access to Information Policies under which the
G3 World Bank Group discloses any information in its possession that is not on a list of Yes No
exceptions? (If YES please go to Question G4; if NO please go to G5)
G4. If yes, from which of the following sources did you learn about the World Bank Group's Access
to Information Policies? (Select only ONE response)
1 World Bank Group’s seminars/workshops/conferences
2 World Bank Group’s website
3 World Bank Group’s e-Newsletters
4 News/Media
5 Colleagues/Friends/Peer organizations
6 Social media
7 Other (please specify): _____________________
Have you requested information from the World Bank Group on its activities in the past
G5 Yes No
year? (If YES please go to Question G6; if NO please go to G7)
G6 Were you able to obtain this information? Yes No
G7 Do you have access to the Internet? Yes No
G8 Do you use/have you used the World Bank Group website? Yes No
Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs,
G9 Yes No
Twitter, YouTube, and Flickr)?
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION G: COMMUNICATION AND INFORMATION SHARING
G10. Which Internet connection do you use primarily when visiting a World Bank Group website?
1 High speed/WiFi
2 Dial-up
3 Mobile
Please rate how much you agree with the following statements.
Strongly Strongly Don't
disagree agree know
I find the World Bank Group’s websites easy to
G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10
Group website)
I find the information on the World Bank Group’s
G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10
Bank Group website)
The World Bank Group’s social media channels (e.g.,
G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10
sources of information about the institution
When I need information from the World Bank Group I
G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10
them, etc.)
The World Bank Group is responsive to my information
G15 1 2 3 4 5 6 7 8 9 10
requests and inquiries
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION H: BACKGROUND INFORMATION
H1. Which of the following best describes your current position? (Select only ONE response)
1 Office of the President, Prime Minister 11 NGO/Community Based Organization
2 Office of Minister 12 Media (press, radio, TV, web, etc.)
Independent Government Institution (i.e., Regulatory
3 Office of Parliamentarian 13
Agency, Central Bank/oversight institution)
Employee of a Ministry, Ministerial
4 14 Trade Union
Department or Implementation Agency
Project Management Unit (PMU) overseeing
implementation of project/
5 15 Faith-Based Group
Consultant/Contractor working on World Bank
Group supported project/program
6 Local Government Office or Staff 16 Youth Group
7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank
8 Private Sector Organization 18 Judiciary Branch
9 Private Foundation
19 Other (please specify): ________________________
10 Financial Sector/Private Bank
H2. Please identify the primary specialization of your work. (Select only ONE response)
1 Water 12 Gender
2 Social protection and labor 13 Transport and ICT
3 Fragility, conflict and violence 14 Urban, rural, and social development
4 Environment and natural resources 15 Governance
5 Public-private partnerships 16 Poverty
6 Education 17 Jobs
7 Health, nutrition, and population 18 Agriculture
8 Energy and extractives 19 Climate Change
9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors)
10 Trade and competitiveness 21 Other (please specify): ____________________
11 Finance and markets
H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or
MIGA) in your country? (Select only ONE response)
1 Yes
2 No
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World Bank Group Country Opinion Survey 2016: Bangladesh
SECTION H: BACKGROUND INFORMATION
H4. Which of the following agencies of the World Bank Group do you primarily engage with in
Bangladesh? (Select only ONE response)
1 The World Bank (IBRD/IDA)
2 The International Finance Corporation (IFC)
3 The Multilateral Investment Guarantee Agency (MIGA)
4 Other (please specify):___________________________
H5. Do your projects involve both the World Bank and the IFC?
(If YES please go to Question H6; If NO please go to H7)
1 Yes
2 No
H6. If yes, what was your view of how the two institutions work together in Bangladesh?
(Select only ONE response)
1 The two institutions work well together
2 The way the two institutions work together needs improvement
3 The two institutions do not work well together
4 Don’t know
H7. Which of the following describes most of your exposure to the World Bank Group in
Bangladesh? (Choose no more than TWO)
1 Observer (i.e., follow in media, discuss in informal conversations, etc.)
2 Use World Bank Group reports/data
3 Engage in World Bank Group related/sponsored events/activities
4 Collaborate as part of my professional duties
5 Use World Bank Group website for information, data, research, etc.
H8. What’s your gender?
1 Female
2 Male
H9. Which best represents your geographic location?
1 Dhaka Division
2 Chittagong Division
3 Sylhet Division
4 Khulna Division
5 Mymensing Division
6 Rangpur Division
7 Barisal Division
Thank you for completing the survey!
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