The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Digital West Bank & Gaza Project (P174355) MIDDLE EAST AND NORTH AFRICA | West Bank and Gaza | Digital Development Global Practice | Special Financing | Investment Project Financing | FY 2021 | Seq No: 1 | ARCHIVED on 29-Jun-2021 | ISR47290 | Implementing Agencies: Ministry of Telecom, and Information Technology (MTIT), The Palestine Liberation Organization (for the benefit of the Palestinian Authority), Higher Council for Public Procurement Policy (HCPPP), Project Management Unit - PMU Key Dates Key Project Dates Bank Approval Date: 26-Mar-2021 Effectiveness Date: 05-May-2021 Planned Mid Term Review Date: -- Actual Mid-Term Review Date: Original Closing Date: 30-Dec-2026 Revised Closing Date: 30-Dec-2026 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To (a) increase access to high-speed broadband services in selected areas; and (b) enable development of selected e-services for response, recovery and resilience from shocks, such as COVID-19. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Component 1 – Enabling legal and regulatory environment for Digital Economy:(Cost $3.75 M) Component 2 – Implementing Digital infrastructure solutions for Emergency response, recovery and resilience:(Cost $5.50 M) Component 3 – Fostering User centered e-Service delivery:(Cost $8.25 M) Component 4 – Project Management and Implementation Support:(Cost $2.50 M) Component 5 - Contingent Emergency Response Component Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO -- Satisfactory Overall Implementation Progress (IP) -- Satisfactory Overall Risk Rating -- Substantial Implementation Status and Key Decisions The project was approved by the Board on March 26 2021, and was declared effective on May 5, 2021. This is the first ISR for this project ahead of the first ongoing implementation support mission (June 15 - 30, 2020). 6/29/2021 Page 1 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance High -- High Macroeconomic High -- High Sector Strategies and Policies Moderate -- Moderate Technical Design of Project or Program High -- High Institutional Capacity for Implementation and Substantial -- Substantial Sustainability Fiduciary Substantial -- Substantial Environment and Social Moderate -- Moderate Stakeholders Substantial -- Substantial Other High -- High Overall Substantial -- Substantial Results PDO Indicators by Objectives / Outcomes Increase access to high-speed broadband services in selected areas IN01009672 ►Number of households with high speed broadband access through fixed fiberoptic connectivity in selected areas (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 880.00 -- 880.00 200,000.00 Date 10-Feb-2021 -- 11-Jun-2021 30-Dec-2026 Measurement of the "Increase access to high-speed broadband services in selected areas" portion of the PDO. This indicator will measure the project's contribution to increasing WB&G high-speed broadband Comments: services through activities under Component 1 (policies and regulations) and Component 2 (development of fiber optic infrastructure), which will enable the development of fixed broadband in a market dominated by mobile broadband. Enable the development of selected e-services for response, recovery and resilience from shocks IN01009673 ►Number of citizens accessing e‐services supported by the project (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target 6/29/2021 Page 2 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Value 0.00 -- 0.00 100,000.00 Date 30-Dec-2020 -- 11-Jun-2021 30-Dec-2026 Measurement of the "Enable the development of selected e-services for response, recovery and resilience Comments: from shocks, such as COVID-19" portion of the PDO. This indicator will be measured by the number of unique/registered users to the platform. IN01009674 Of which percentage female (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 IN01009675 ►Response time to selected emergency cases (Minutes, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 13.00 -- 13.00 10.00 Date 30-Dec-2020 -- 11-Jun-2021 30-Dec-2026 Measurement of the "enable the development of selected e-services for response, recovery and resilience from shocks, such as COVID-19" portion of the PDO. This indicator will measure achievements related to activities implemented under Component 2 (Digital Infrastructure Solutions for Emergency Response, Recovery and Resilience), particularly under Subcomponent 2.1 (Emergency Response Center for Comments: Resilience). It will measure the reduction in time to respond to emergencies as a result of consolidating emergency hotlines under the ERC, from the average baseline of response time of the Police (total response time divided by the number of incidents within the year). "Response time" is defined as the timeline that starts from the moment in which the phone is picked up at the ERC until the emergency services arrive at the location of the emergency. Intermediate Results Indicators by Components Component 1. Enabling legal and regulatory environment for Digital Economy IN01009684 ►Telecommunications and Information Technology Regulatory Authority (TITRA) established (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress measurement of the activities required for the establishment of the TITRA, including the provision of support for (i) the start-up costs and initial operating costs of the TITRA, including the rental Comments: costs of the premises, the hosting of meetings of the Board of Directors, and the hosting of stakeholder consultation meetings, (ii) the procurement of hardware and software solutions for Quality of Service (QoS) solutions and (iii) the purchase of equipment to facilitate the work of the Authority. IN01009688 ►A root Certificate Authority (CA) established under the project (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes 6/29/2021 Page 3 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress Measurement of the activities required to establish a root certificate authority: (i) TA for the purchase and implementation of security models and software, such as Hardware Security Module (HSM) Comments: devices and Segregation of Duties (SoD) models, (ii) TA and preparation of bidding documents for the purchase of root CA software, hardware, and licenses and (iii) installation of hardware and software solutions and equipment. IN01009690 ►Gender equality target integrated in national broadband strategy (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 This indicator will measure part of the project's contribution to integrating gender equality in WB&G digital Comments: economy, which entails the inclusion of language on online safety and harmful digital content in national broadband strategy. IN01009693 ►Bylaw regulation for the operationalization of regulatory tools developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress Measurement of the development and adoption of bylaws necessary for the creation and Comments: operationalization of both the TITRA and CA. IN01009695 ►e-Signature Bylaw for the effective roll-out of the root CA developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Comments: Progress Measurement of the development of Bylaws necessary for the operationalization of the CA. IN01009697 ►Number of staff trained on regulations and operations (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 30.00 Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress measurement of the training to be provided to key staff aiming at building their technical capacity Comments: to successfully execute the regulatory and operational functions required for TITRA's effective operation. IN01009698 of which % female (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 6/29/2021 Page 4 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) IN01009699 ►Number of people with access to the internet (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 3,515,880.00 -- 3,515,880.00 4,482,000.00 Date 30-Jun-2019 -- 11-Jun-2021 31-Dec-2026 According to the Palestinian Central Bureau of Statistics (PCBS)' Household Survey on Information and Communications Technology from 2019, 70.6% of the West Bank and Gaza population (4.98 million) had Comments: access to internet. The project is aiming to contribute to the attainment of 90% of the population with access to internet by the end of the project. IN01009700 Of which percentage female (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 47.80 -- 47.80 50.00 Component 2. Implementing Digital Infrastructure Solutions for Emergency Response, Recovery and Resi IN01009683 ►Number of Palestinian Authority Agencies’ emergency hotlines consolidated under the Emergency Response Center for resilience (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress Measurement of the activities to be carried out under Subcomponent 2.1 (Emergency Response Comments: Center for Resilience). The specific PA Agencies’ emergency hotlines expected to be consolidated under the ERC are: (i) Police; (ii) Red Crescent; and (iii) Civil Defense. IN01009687 ►Kilometers of fiberoptic network activated (Kilometers, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 400.00 Date 29-Jan-2021 -- 11-Jun-2021 30-Dec-2026 This indicator will measure the implementation progress of activities under subcomponent 2.3 (Expanding connectivity through the development of fiber optic infrastructure). It will measure the attainment of lighting Comments: the existing 400 km of underground and aerial optical fiber network, by the use of MFD approach, which will entail the hiring of PPP transaction advisory and deploying competitive tender for fiber infrastructure under a PPP, aiming at commercializing the network at the wholesale level. Component 3. Fostering User Centered E-Service Delivery IN01009681 ►e-government strategy for digitization of Palestinian Authority developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes 6/29/2021 Page 5 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress Measurement of activities to be carried out under Subcomponent 3.1 (Enabling environment for Comments: E-services). The Strategy will be drafted, consulted and published on the MTIT website. IN01009685 ►First foundational phase of an e-government procurement (e-GP) system developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress Measurement of activities to be carried out under Subcomponent 3.2 (Delivering user-centric E- Services), specifically the development of a first phase of an e-government procurement (e-GP) system by Comments: supporting the development of priority functionalities and their implementation in selected high spending agencies. IN01009689 ►Number of e-services re-engineered under the project (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 Progress measurement of the activities implemented under Component 3 (Fostering User Centered E- Service Delivery). This indicator will track the number of services reengineered under the project, made available under the unified e-government portal. ‘Reengineered’ is defined as services with ‘to-be’ maps Comments: developed, approved, and implemented. For each of the reengineered services, the relevant service provider will develop and approve service standards which will reflect minimal requirements for service delivery covering duration, responsiveness, quality, and so on. IN01009692 ►Share of contracts processed through the e-GP system in the targeted agencies (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 20.00 Date 18-Feb-2021 -- 11-Jun-2021 31-Dec-2026 IN01009694 ►Citizen feedback mechanism for e-services operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 This indicators will measure the progress of developing and operationalizing the project's Citizen feedback Comments: mechanism for e-services. IN01009696 ►Number of periodic citizen engagement feedback reports on e-services published (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target 6/29/2021 Page 6 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Value 0.00 -- 0.00 10.00 Date 20-Jan-2021 -- 11-Jun-2021 30-Jun-2026 Published Reports in accordance with project established citizen feedback mechanism including detailed Comments: status of follow-up activities. The periodicity of the reports will be established in the citizen feedback methodology. Component 4: Project Management and Implementation Support IN01009682 ►Feedback addressed and responded within the stipulated service standards (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 90.00 Date 13-Nov-2020 -- 11-Jun-2021 30-Dec-2026 A grievance redress mechanism (GRM) for receiving feedback (complaints, queries, suggestions and compliments) will be established and centralized within the PMU to resolve complaints and queries and Comments: acknowledge suggestions and compliments, within service standards stipulated and communicated by the project. Since this is an indicator of transparency and citizen engagement, the PMU will commit to resolve at least 90 percent of the feedback received. IN01009686 ►Number of PA officials trained in digital government (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 29-Jan-2021 -- 11-Jun-2021 30-Dec-2026 This indicator will measure PA staff participation in capacity building activities related to digital Comments: government, including among other, digital literacy, data management and user-centric service design and delivery. IN01009691 Of which percentage female (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P174355 TF-B5236 Effective USD 20.00 20.00 0.00 0.00 20.00 0% 6/29/2021 Page 7 of 8 The World Bank Implementation Status & Results Report Digital West Bank & Gaza Project (P174355) Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P174355 TF-B5236 Effective 26-Mar-2021 08-Apr-2021 05-May-2021 30-Dec-2026 30-Dec-2026 Cumulative Disbursements PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 6/29/2021 Page 8 of 8