World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina FY 2021 Bosnia and Herzegovina Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 January 2021 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Acknowledgements The Bosnia and Herzegovina Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Bosnia and Herzegovina country team and the independent fielding agency PRIME Communications. In particular, PORG is grateful for the support from Daria Lavrentieva (Senior Country Officer), Jasmina Hadzic (External Affairs Officer), and Sanja Tanic (Program Assistant) who coordinated the survey related activities from Washington, D.C., and Sarajevo, Bosnia and Herzegovina. 1 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................15 VI. World Bank Group’s Support in Development Areas .................20 VII. World Bank Group’s Work and Engagement on the Ground .....22 VIII. World Bank Group’s Knowledge and Instruments .....................25 IX. The Future Role of the WBG in Bosnia and Herzegovina ...........28 X. Communication and Outreach ................................................. 31 XI. Appendices ................................................................................35 BOSNIA AND HERZEGOVINA 2 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bosnia and Herzegovina perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Bosnia and Herzegovina ▪ Communication and Information Sharing ▪ Background Information II. Methodology From September to November 2020, 399 stakeholders of the WBG in Bosnia and Herzegovina were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from Bosnia and Herzegovina (BiH) Institutions, entities, cantons; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG- supported projects/programs; local governments; independent government institutions; the judiciary system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; youth groups; academia/research institutes/think tanks; the media, and other organizations. A total of 191 stakeholders participated in the survey (48% response rate). Respondents filled out the questionnaire via the online survey platform Qualtrics, or they received the questionnaire via email. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. As a rule, the results in this year’s Country Survey are compared to the results of the previous cycle of the Country Survey. In FY’21, the sample differed significantly from the FY’17 one, so the year comparison for these two samples was not conducted as statistically unviable. Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, and D present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from ministries/ministerial departments/implementation agencies were combined with respondents from PMUs/consultants/contractors working on WBG projects; respondents from bilateral agencies were combined with those from multilateral agencies; responses from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, and youth groups were combined in the “CSO” category. A small number of respondents from the office of a parliamentarian, from independent government institutions, and from state-owned enterprises were combined in the “Other” category. There were no respondents from the judicial system and from trade unions. 4 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their agreement that the WBG plays a relevant role in Bosnia and Herzegovina’s development; and significantly, moderately corelated with their ratings for the WBG’s overall effectiveness in Bosnia and Herzegovina, and with the ratings of the extent to which the WBG’s work helps to achieve development results in Bosnia and Herzegovina. 7 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context Headed in the Right Direction Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context (continued) Development Priority 10 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty 11 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context (continued) The Impact of Global Challenges on Bosnia and Herzegovina 12 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context (continued) Trust in Institutions Trust in the Private Sector 13 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts 14 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina V. Overall Attitudes Toward the World Bank Group The World Bank Group’s Overall Effectiveness (Indicator Question) Achieving Development Results (Indicator Question) 15 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina V. Overall Attitudes Toward the World Bank Group (continued) Influence on Bosnia and Herzegovina’s Development Agenda (Indicator Question) WBG Staff Preparedness 16 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina V. Overall Attitudes Toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 6.7) compared to respondents who do not collaborate with the WBG (mean rating = 5.6). Responses for individual indicator questions by exposure to the WBG can be found in Appendix D (page 70). ▪ Stakeholder groups: Respondents from the office of a minister had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from CSO had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 50). 17 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina V. Overall Attitudes Toward the World Bank Group (continued) Greatest Value 18 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina V. Overall Attitudes Toward the World Bank Group (continued) Greatest Weakness 19 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VI. WBG’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Collaboration2 2Note in the Appendix on the sectoral effectiveness (Appendix A, page 36) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 20 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VI. WBG’s Support in Development Areas (continued) Helping the Poorest The WBG’s Human Capital Investment 21 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Bosnia and Herzegovina: Collaboration 22 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Collaboration 23 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 24 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 25 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bosnia and Herzegovina’s Knowledge Needs (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 26 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Meeting Bosnia and Herzegovina’s Needs for Financial Instruments (Indicator Question) 27 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IX. The Future Role of the WBG in Bosnia and Herzegovina Making the World Bank Group of Greater Value 28 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IX. The Future Role of the WBG in Bosnia and Herzegovina (continued) The World Bank Group Should Collaborate More with … 29 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina IX. The Future Role of the WBG in Bosnia and Herzegovina (continued) Where the World Bank Group Should Focus its Resources 30 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 50) for selected responses by stakeholder groups. General Information Sources 31 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina X. Communication and Outreach (continued) Preferred Information Sources 32 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina X. Communication and Outreach (continued) Devices used to access WBG website WBG Interaction Frequency 33 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 34 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina XI. Appendices A. Responses to All Questions Across All Respondents ..................... 36 B. Responses to Selected Questions by Stakeholder Groups ............ 50 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 63 D. Indicator Questions as a Function of Exposure to the WBG .......... 70 E. Bosnia and Herzegovina FY 2021 COS Questionnaire.................... 71 BOSNIA AND HERZEGOVINA 35 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Appendix A: Responses to All Questions across All Respondents (N=191) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that Bosnia and Herzegovina is headed in ... ? (N=183) The right direction 13.1% The wrong direction 55.2% Not sure 31.7% 2. Do you think that economic opportunity for citizens in Bosnia and Percentage of Respondents Herzegovina is … ? (N=183) Increasing 18.6% Decreasing 54.1% Staying about the same 27.3% 3. Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=183) Education 44.8% Public sector governance/reform (i.e., government effectiveness, public financial 39.9% management, anticorruption) Economic growth 39.3% Job creation/employment 36.6% Private sector development (including improving business environment) 30.6% Information and communications technology (including digital connectivity) 19.7% Health (i.e., reforming health care insurance and health care services) 18.0% Agriculture and rural development (including forestry, irrigation, & food safety) 10.4% Social protection (e.g., pensions, targeted social assistance) 9.3% Energy (including transitioning from coal) 8.2% Transport (e.g., roads, bridges, transportation) 8.2% Air quality, pollution and environmental degradation 6.6% Dealing with impacts of outward migration 6.0% Trade and exports 4.9% Financial markets (including access to finance) 3.3% Global pandemics (e.g., COVID-19) 2.7% Disaster risk management (including floods, earthquakes, draughts) 2.7% Equality of opportunity (e.g. social inclusion of women, youth, and Roma) 2.2% Climate change (e.g., mitigation, adaptation) 1.1% Urban development 0.5% Water and sanitation 0.0% 36 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=183) Job creation/employment 55.7% Economic growth 48.1% Private sector development (including improving business environment) 46.4% Education 37.7% Public sector governance/reform (i.e., government effectiveness, public financial 33.9% management, anticorruption) Agriculture and rural development (including forestry, irrigation, & food safety) 19.7% Social protection (e.g., pensions, targeted social assistance) 14.8% Information and communications technology (including digital connectivity) 8.7% Equality of opportunity (e.g. social inclusion of women, youth, and Roma) 8.2% Transport (e.g., roads, bridges, transportation) 4.9% Financial markets (including access to finance) 4.4% Health (i.e., reforming health care insurance and health care services) 3.3% Trade and exports 3.3% Energy (including transitioning from coal) 2.7% Urban development 1.6% Dealing with impacts of outward migration 1.6% Climate change (e.g., mitigation, adaptation) 1.1% Disaster risk management (including floods, earthquakes, draughts) 0.5% Water and sanitation 0.5% Air quality, pollution and environmental degradation 0.5% Direction Getting Getting Staying Getting Getting 5. Please describe the direction Bosnia and much somewh the somewh much Herzegovina is moving in, when considering… ? N worse at worse same at better better 1. Human development (e.g., health, 178 27.5% 28.1% 31.5% 12.9% 0.0% education, and social protection) 2. Equal opportunity for girls and boys, men 178 6.2% 9.6% 50.0% 29.8% 4.5% and women 3. Growing Bosnia and Herzegovina’s economy in a way that leads to jobs and 174 24.1% 23.6% 30.5% 21.3% 0.6% employment 4. The gap between the rich and the poor 174 39.7% 37.4% 20.1% 2.3% 0.6% 5. Making government more effective 176 32.4% 25.6% 32.4% 6.8% 2.8% 6. Anti-corruption 177 37.9% 20.3% 34.5% 6.2% 1.1% 7. Attracting new sources of foreign 177 23.2% 31.6% 35.0% 9.6% 0.6% investment 37 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina A. Overall Context (continued) 6. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=180) Jobs/employment 43.3% Geopolitical uncertainty 41.7% Fragility in Bosnia and Herzegovina or neighboring countries 27.2% Migrants and refugees 26.1% The gap between the rich and the poor 18.9% National debt 14.4% Trade constraints 10.0% Technology-based disruption 6.1% Environmental degradation 4.4% Climate change 2.2% Terrorism 1.1% 7. When economic and/or social reform efforts fail or are slow to take place in Bosnia and Herzegovina, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=173) Political pressures and obstacles 45.7% Corruption 40.5% Inadequate level of government accountability 32.4% Reforms are not well thought out in light of country challenges 22.0% Inadequate level of capacity in the government 20.8% Inadequate level of citizen/civil society participation 9.8% Poor coordination within the government 9.8% Inadequate level of private sector participation 8.7% Other 4.0% Inadequate level of donor coordination 1.7% Private sector involvement and/or influence 1.7% 8. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The BiH Council of Ministers/entity governments 160 10 3.73 2.01 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 148 20 5.97 2.19 3. The World Bank Group* 152 19 6.15 2.14 4. The International Monetary Fund 146 21 5.63 2.19 5. The United Nations (UN) 148 20 5.49 2.39 6. Regional development banks 138 26 4.93 2.09 7. Bosnia and Herzegovina’s Central Bank 156 11 5.38 2.36 8. International private sector 135 28 5.50 2.34 9. Domestic private sector 157 10 5.96 2.11 10. International civil society (e.g., NGOs, CBOs) 154 13 5.51 2.03 11. Domestic civil society (e.g., NGOs, CBOs) 154 12 5.11 2.25 12. Faith-based institutions 157 13 4.04 2.27 13. Domestic traditional media and their web presence (e.g., newspapers, TV 165 5 4.12 2.23 stations, radio) 14. International media and their web presence 158 11 4.93 2.21 15. Web based media (i.e., blogs, social media, other web-based news and 165 5 4.96 2.21 information sources) 38 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina A. Overall Context (continued) 9. To what extent do you trust private sector to engage in public service delivery Percentage of Respondents in Bosnia and Herzegovina? (N=166) To a very low degree 14.5% To a somewhat low degree 28.3% To a somewhat high degree 45.8% To a very high degree 11.4% Don't know 0.0% B. Overall Attitudes Toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Bosnia and 173 n/a 5.48 2.39 Herzegovina? (1-Not familiar at all, 10-Extremely familiar) To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10- Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 148 23 6.30 2.16 in Bosnia and Herzegovina* 3. The World Bank Group’s work is aligned with what I consider the 152 21 6.26 2.20 development priorities for Bosnia and Herzegovina* Effectiveness N DK Mean SD 4. Overall, please rate your impression of the World Bank Group’s effectiveness 146 27 6.23 2.01 in Bosnia and Herzegovina.* (1-Not effective at all, 10-Very effective) Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in Bosnia and Herzegovina?* (1-To no degree at all, 10-To 146 26 6.30 1.99 a very significant degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development agenda in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very 148 26 6.24 2.10 significant degree) 7. To what extent do you believe that the World Bank Group’s work and support help the poorest people in Bosnia and Herzegovina? (Select only ONE Percentage of Respondents response) (N=173) To a fully sufficient degree 3.5% To a somewhat sufficient degree 35.8% To a somewhat insufficient degree 23.1% To a very insufficient degree 17.9% Don’t know 19.7% 39 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group (continued) 8. When thinking about the World Bank Group’s role in Bosnia and Herzegovina, which activity do you VALUE the most? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=169) Financial resources 42.0% Capacity development related to World Bank Group supported projects 30.2% Policy advice, studies, analyses 23.1% Technical assistance 18.3% Data and statistics 16.6% Mobilizing third party financial resources 15.4% Implementation support 15.4% Bringing together different groups of stakeholders 12.4% Promoting knowledge sharing 9.5% Donor coordination 8.3% Other 0.6% 9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=171) Not willing to honestly criticize policies and reform efforts in the country 26.9% World Bank Group’s processes too slow and complex 21.6% Not collaborating enough with private sector 19.9% Not adequately sensitive to political/social realities in Bosnia and Herzegovina 19.9% Not sufficiently focused on sustainable results 14.6% Not aligned with country priorities 11.7% Too influenced by developed countries 11.7% Don’t know 11.1% Not enough public disclosure of its work 9.9% Not collaborating enough with civil society (e.g., NGOs, CBOs) 9.4% Not adequately flexible 8.2% Not collaborating enough with partners such as bilaterals, multilaterals, trust 2.9% funds, UN Inadequate World Bank Group’s staffing in Bosnia and Herzegovina 2.9% Staff too inaccessible 2.3% Arrogant in its approach 2.3% Other 1.8% 40 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, which sectors do you believe the World Bank Group should prioritize with its resources (financial and Percentage of Respondents knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) (Responses Combined; N=171) Economic growth 40.9% Public sector governance/reform (i.e., government effectiveness, public financial 39.8% management, anticorruption) Private sector development (including improving business environment) 38.6% Job creation/employment 34.5% Education 24.6% Information and communications technology (including digital connectivity) 16.4% Agriculture and rural development (including forestry, irrigation, & food safety) 15.8% Health (i.e., reforming health care insurance and health care services) 12.9% Energy (including transitioning from coal) 9.9% Financial markets (including access to finance) 9.4% Transport (e.g., roads, bridges, transportation) 8.8% Social protection (e.g., pensions, targeted social assistance) 6.4% Air quality, pollution and environmental degradation 5.3% Global pandemics (e.g., COVID-19) 5.3% Equality of opportunity (e.g., social inclusion of women, youth, and Roma) 4.7% Disaster risk management (including floods, earthquakes, draughts) 3.5% Dealing with impacts of outward migration 2.9% Climate change (e.g., mitigation, adaptation) 2.9% Trade and exports 2.3% Water and sanitation 1.8% Urban development 1.8% C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Bosnia and Herzegovina solve its 127 42 6.50 2.06 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 41 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Degree Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Responsiveness to needs* 134 30 6.02 1.82 3. Flexibility (in terms of the institution’s products and services)* 129 33 5.61 1.97 4. Flexibility (in terms of changing country circumstances)* 136 28 5.54 1.95 5. Being inclusive* 129 33 6.16 2.11 6. Openness (sharing data and other information)* 138 24 6.54 2.12 7. Collaboration with the Government* 129 33 7.01 1.84 8. The speed in which it gets things accomplished on the ground* 132 30 5.30 1.94 9. Helping to bring discipline/effective supervision to implementation of 125 38 6.42 2.12 investment projects* 10. Collaboration with civil society* 127 36 5.76 2.22 11. Staff accessibility* 127 34 6.59 2.43 12. Collaboration with other donors and development partners* 120 44 6.58 2.12 13. Collaboration with the private sector* 120 42 5.97 2.16 14. Straightforwardness and honesty* 128 34 6.38 2.24 15. Treating clients and stakeholders in Bosnia and Herzegovina with respect* 130 32 7.22 2.44 16. Being a long-term partner* 138 24 7.87 2.14 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 17. The World Bank Group disburses funds promptly 99 66 6.31 2.09 18. The World Bank Group effectively monitors and evaluates the projects and 112 52 6.88 2.19 programs it supports 19. The World Bank Group’s approvals and reviews are don e in a timely fashion 105 59 6.61 2.07 20. The World Bank Group’s Environmental and Social Framework requirements 109 54 6.76 1.93 are reasonable 21. The World Bank Group’s conditions on its lending are reasonable 109 56 6.50 2.03 22. The World Bank Group takes decisions quickly in Bosnia and Herzegovina* 113 49 5.82 2.15 23. Working with the World Bank Group increases Bosnia and Herzegovina’s 130 34 7.10 2.08 institutional capacity 24. Where country systems (e.g., procurement, financial management, etc.) are 106 57 6.95 2.16 adequate, the World Bank Group makes appropriate use of them* To what extent do you agree/disagree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 25. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Bosnia and 125 41 5.93 2.04 Herzegovina* 26. The World Bank Group meets Bosnia and Herzegovina’s needs for 136 28 6.46 2.16 knowledge services (e.g., research, analysis, data, technical assistance)* 42 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Bosnia and Herzegovina? (1- Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 65 94 5.22 2.23 2. Private sector development (including business environment) 95 65 6.26 2.10 3. Education 68 92 5.49 2.06 4. Public sector governance/reform (i.e., government effectiveness, public 91 67 5.87 2.45 financial management) 5. Urban development 63 96 5.78 2.29 6. Energy 76 82 6.28 2.02 7. Water and sanitation 75 81 6.61 2.15 8. Air quality, pollution and environmental degradation 68 88 5.96 2.33 9. Job creation/employment 88 70 5.73 2.25 10. Health (i.e., reforming health care insurance and health care services) 67 89 5.52 2.34 11. Financial markets (including access to finance) 90 68 6.70 2.22 12. Transport (e.g., roads, bridges, transportation) 68 89 6.37 2.13 13. Agriculture and rural development (including forestry & irrigation) 80 80 6.30 2.18 14. Solid waste management 67 90 5.90 2.37 15. Climate change (e.g., mitigation, adaptation) 61 95 5.49 2.31 16. Poverty monitoring and economic inclusion 72 86 5.79 2.47 17. Judiciary reform (including commercial justice) 65 91 4.57 2.43 18. Economic growth forecasting 95 61 7.16 2.14 19. Disaster risk management (including floods, earthquakes, draughts) 74 83 6.30 2.29 2. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=159) Increased its emphasis recently 11.3% Decreased its emphasis recently 4.4% Emphasis has remained pretty consistent over time 40.9% Don’t know 43.4% E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=167) Weekly 7.8% Monthly 12.0% A few times a year 44.9% Rarely 26.9% Never 8.4% 43 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina E. World Bank Group’s Knowledge Work and Activities (continued) In Bosnia and Herzegovina, to what extent do you believe that the World Bank Degree Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 121 37 6.29 2.11 3. Include appropriate level of stakeholder involvement during preparation 114 42 6.41 2.32 4. Lead to practical solutions 127 33 6.45 2.24 5. Are source of relevant information on global good practices 130 32 7.27 2.14 6. Are adequately disseminated and accessible 111 50 6.49 2.16 7. Are translated enough into local language 122 42 6.68 2.36 8. Are adaptable to Bosnia and Herzegovina’s specific development challenges 126 35 6.50 2.10 and country circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 135 30 6.26 1.92 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 131 34 6.93 1.93 technical quality) F. The Future Role of the World Bank Group in Bosnia and Herzegovina 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=165) Engage more effectively with private sector 30.3% Reduce the complexity of obtaining World Bank Group financing 23.6% Increase the level of capacity development in the country 23.0% Engage more directly with beneficiaries 21.8% Help to bring discipline/effective supervision to implementation of World Bank 13.3% Group projects Collaborate more effectively with Government clients (e.g., BiH Institutions, 13.3% entity, cantonal, municipal) Engage more effectively with civil society (e.g., NGOs, CBOs) 12.1% Improve the quality of its experts as related to Bosnia and Herzegovina’s specific 10.9% challenges Offer more innovative financial products and services 9.1% Work faster 7.3% Engage more effectively with partners such as bilaterals, multilaterals, trust 7.3% funds, UN Offer more innovative knowledge products and services 6.7% Provide more adequate data/knowledge/statistics/figures on Bosnia and 6.1% Herzegovina’s economy Ensure greater selectivity in its work 5.5% Other 3.6% 44 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina F. The Future Role of the World Bank Group in Bosnia and Herzegovina (continued) 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=166) Private sector 57.2% Academia/think tanks/research institutes 25.9% Local government 24.1% Youth/university groups 21.7% NGOs/Community Based Organizations 16.9% Beneficiaries 13.3% Donor community 9.6% Parliament 8.4% Foundations 4.8% Media 4.2% Other 3.0% Don't know 2.4% G. Communication and Information Sharing 1. How frequently do you interact with the World Bank Group now in Bosnia Percentage of Respondents and Herzegovina? (N=165) Never 17.0% Less than once a year 20.0% Once a year to a few times a year 41.8% Less than once a month 6.7% At least once a month 10.3% At least once a week 4.2% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=163) Internet 84.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 38.7% Local television 19.0% Periodicals 15.3% Local newspapers 6.7% Other 4.9% International newspapers 3.7% International television 3.1% Local radio 0.0% International radio 0.0% 45 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina G. Communication and Information Sharing (continued) 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=164) e-Newsletters 31.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 31.1% World Bank Group’s seminars/workshops/conferences 30.5% World Bank Group’s publications and other written materials 25.0% World Bank Group’s website 20.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 18.9% Webinars or online events hosted by the World Bank Group 16.5% Interviews and press conferences for the Bosnia and Herzegovina’s media 10.4% 4. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only ONE response) (N=162) Computer/laptop 74.7% I never visit the WBG websites 14.8% Phone 6.8% Tablet 3.7% 5. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 155 6.5% 23.9% 37.4% 32.3% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 152 7.9% 21.7% 38.2% 32.2% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 153 3.9% 7.2% 25.5% 63.4% retweeted) Visited a WBG website (e.g., read a blog, used data) 160 10.0% 24.4% 37.5% 28.1% Attended an event/conference hosted by the WBG 151 2.6% 5.3% 33.8% 58.3% Watched a webinar or online event hosted by the 150 2.0% 8.0% 25.3% 64.7% WBG Read some or all of a WBG research paper or 158 3.2% 19.0% 55.1% 22.8% publication Met professionally with WBG staff 156 2.6% 9.6% 33.3% 54.5% Read a WBG e-newsletter 150 4.0% 4.0% 30.7% 61.3% 46 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=181) BiH Institutions, entity, canton 22.1% Private Sector Organization 14.9% NGO/Community Based Organization 12.7% Employee of Ministry, Ministerial Department, Implementation Agency 11.6% Academia/Research Institute/Think Tank 7.2% Multilateral Agency (UN, regional development bank) 5.5% Media (press, radio, TV, web, etc.) 4.4% Financial Sector/Private Bank 3.9% Local Government Office or Staff 3.3% Bilateral Agency (e.g., embassy, diplomatic, military) 3.3% Office of Minister 2.8% Project Management Unit (PMU) overseeing implementation of WBG 2.8% project/Consultant/Contractor working on WBG supported project/program State-Owned Enterprise 1.7% Other 1.7% Office of Parliamentarian 0.6% Independent Government Institution (i.e., regulatory agency, central 0.6% bank/oversight institution) Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 0.6% Foundation) Youth Group 0.6% Judicial System (e.g., courts) 0.0% Trade Union 0.0% 47 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=178) Generalist (specialized in multiple sectors) 14.6% Finance and markets 14.0% Other 14.0% Education 8.4% Macroeconomics, fiscal management 5.1% Governance, anti-corruption 4.5% Trade and competitiveness 4.5% Social protection 3.9% Jobs 3.9% Agriculture, rural development 3.9% Communications, public affairs 3.9% Gender 3.4% Transport 3.4% Health, nutrition 2.8% Digital development and technology (ICT) 2.8% Energy 1.7% Environment, natural resources 1.7% Urban development 1.1% Tourism 1.1% Fragility, conflict, violence, refugees 0.6% Demographics, migration 0.6% Poverty 0.0% Climate change 0.0% Water, sanitation 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, MIGA, ICSID) in your country? (N=179) Yes 43.0% No 57.0% 4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Bosnia and Herzegovina? (Select only ONE Percentage of Respondents response) (N=80) The World Bank (IBRD) 81.3% The International Finance Corporation (IFC) 17.5% The Multilateral Investment Guarantee Agency (MIGA) 1.3% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=89) Yes 58.4% No 41.6% 48 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina H. Background Information (continued) 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=175) Collaborate as part of my professional duties 37.7% Use World Bank Group website for information, data, research, etc. 30.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 27.4% Use World Bank Group reports/data 23.4% Engage in World Bank Group related/sponsored events/activities 20.0% Percentage of Respondents 7. What’s your gender? (N=180) Female 40.6% Male 59.4% Percentage of Respondents 8. What’s your age? (N=182) 25 and under 1.1% 26-35 11.5% 36-45 28.6% 46-55 35.2% 56 and above 23.6% Percentage of Respondents 9. Which best represents your geographic location? (N=180) Federation of Bosnia and Herzegovina 62.2% Republika Srpska 35.0% Other 1.7% Brcko District 1.1% 49 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Appendix B: Responses to Selected Questions by Stakeholder Groups3  BiH Institutions, entity, canton N=40  Office of Minister N=5  Employee of a Ministry/PMU/Consultant on WBG Project N=26  Local Government Office or Staff N=6  Bilateral/Multilateral Agency N=16  Private Sector/Financial Sector/Private Bank N=34  CSO N=25  Academia/Research Institute/Think Tank (Academia) N=13  Media N=8  Other4 N=8 A. Overall Context In general, would you say that Bosnia and Herzegovina is headed in ... ?* BiH Employee of a Ministry/ Local Bilateral/ Private Sector/ Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ Percentage of Respondents entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other The right direction 20.0% 40.0% 28.0% 16.7% 12.5% 5.9% 0.0% 0.0% 0.0% 12.5% The wrong direction 47.5% 0.0% 28.0% 33.3% 62.5% 70.6% 68.0% 69.2% 100.0% 37.5% Not sure 32.5% 60.0% 44.0% 50.0% 25.0% 23.5% 32.0% 30.8% 0.0% 50.0% *Significantly different between stakeholder groups 3 Only 181 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 4 Includes the following categories: Office of Parliamentarian (N=1), Independent Government Institution (N=1), State-Owned Enterprise (N=3), and Other (3). 50 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina A. Overall Context (continued) Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) BiH Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Information and 30.8% 0.0% 26.9% 16.7% 0.0% 26.5% 12.0% 15.4% 12.5% 12.5% communications technology Air quality, pollution and 7.7% 0.0% 3.8% 0.0% 6.3% 2.9% 12.0% 15.4% 0.0% 0.0% environmental degradation Social protection 5.1% 0.0% 11.5% 0.0% 6.3% 11.8% 24.0% 0.0% 12.5% 0.0% Climate change 2.6% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 5.1% 20.0% 11.5% 16.7% 0.0% 0.0% 4.0% 7.7% 0.0% 0.0% Health 15.4% 40.0% 19.2% 0.0% 12.5% 17.6% 24.0% 30.8% 12.5% 0.0% Public sector 41.0% 0.0% 15.4% 66.7% 56.3% 55.9% 40.0% 38.5% 37.5% 37.5% governance/reform* Agriculture and rural 5.1% 0.0% 30.8% 16.7% 0.0% 2.9% 12.0% 15.4% 12.5% 12.5% development* Economic growth 46.2% 80.0% 34.6% 50.0% 43.8% 35.3% 28.0% 38.5% 37.5% 25.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 12.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Job creation/employment 41.0% 60.0% 46.2% 50.0% 25.0% 29.4% 32.0% 15.4% 62.5% 37.5% Global pandemics (e.g., 2.6% 20.0% 0.0% 0.0% 6.3% 2.9% 4.0% 0.0% 0.0% 0.0% COVID-19) Dealing with impacts of 5.1% 0.0% 0.0% 16.7% 6.3% 5.9% 4.0% 0.0% 25.0% 25.0% outward migration Disaster risk management 0.0% 0.0% 3.8% 16.7% 12.5% 0.0% 0.0% 7.7% 0.0% 0.0% Private sector development 17.9% 0.0% 34.6% 33.3% 25.0% 50.0% 24.0% 46.2% 25.0% 25.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 51.3% 60.0% 34.6% 16.7% 56.3% 47.1% 28.0% 61.5% 25.0% 62.5% Energy* 10.3% 0.0% 3.8% 0.0% 6.3% 2.9% 12.0% 0.0% 25.0% 37.5% Financial markets 2.6% 0.0% 0.0% 0.0% 6.3% 2.9% 0.0% 0.0% 12.5% 12.5% Transport 10.3% 20.0% 19.2% 0.0% 12.5% 2.9% 8.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 51 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in Bosnia and Herzegovina, which of the following would you attribute this to? (Choose no more than TWO) BiH Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Reforms are not well thought out in light of 36.1% 20.0% 16.7% 33.3% 30.8% 14.7% 20.8% 15.4% 12.5% 12.5% country challenges Inadequate level of capacity 16.7% 20.0% 33.3% 16.7% 15.4% 29.4% 12.5% 23.1% 25.0% 0.0% in the government Inadequate level of citizen/civil society 2.8% 20.0% 8.3% 33.3% 7.7% 8.8% 12.5% 15.4% 12.5% 12.5% participation Inadequate level of donor 0.0% 20.0% 4.2% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% coordination Private sector involvement 2.8% 0.0% 0.0% 0.0% 0.0% 2.9% 4.2% 0.0% 0.0% 0.0% and/or influence Poor coordination within the 13.9% 20.0% 8.3% 0.0% 7.7% 11.8% 4.2% 7.7% 0.0% 25.0% government Inadequate level of 19.4% 40.0% 25.0% 16.7% 61.5% 32.4% 41.7% 23.1% 37.5% 37.5% government accountability Political pressures and 58.3% 20.0% 58.3% 83.3% 38.5% 32.4% 45.8% 53.8% 12.5% 25.0% obstacles* Corruption* 33.3% 0.0% 33.3% 16.7% 38.5% 44.1% 45.8% 38.5% 100.0% 50.0% Inadequate level of private 5.6% 40.0% 0.0% 0.0% 0.0% 23.5% 8.3% 0.0% 0.0% 12.5% sector participation* Other* 5.6% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 23.1% 0.0% 12.5% *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World Bank Group to do what is 32 5.81 5 8.20 22 6.41 5 7.40 12 6.58 29 6.28 18 5.28 11 6.45 8 5.63 8 5.50 right? (1-To no degree at all, 10-To a very significant degree) 52 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How familiar are you with the work of the World Bank Group 36 5.33 5 8.20 23 6.52 6 6.33 13 5.62 33 5.30 22 4.27 11 5.27 8 6.25 8 5.25 in Bosnia and Herzegovina?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a relevant role in 33 5.97 5 7.00 23 6.57 4 8.50 11 5.82 27 6.70 16 5.81 10 6.00 8 5.88 8 6.00 development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the 35 5.66 4 8.25 24 6.29 5 7.60 11 6.00 28 7.18 16 5.69 10 6.20 8 5.50 8 5.63 development priorities for Bosnia and Herzegovina Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World Bank 33 5.79 5 7.80 23 6.30 5 7.20 11 5.64 29 6.72 13 5.46 9 6.67 7 6.14 8 5.75 Group’s effectiveness in Bosnia and Herzegovina. (1-Not effective at all, 10-Very effective) 53 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group (continued) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to 31 5.77 5 8.00 24 6.67 5 7.40 11 6.09 29 6.69 15 5.53 9 6.00 6 6.00 8 6.00 achieve development results in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group influence the 32 5.91 5 9.00 22 6.18 5 6.80 11 6.55 29 6.52 16 5.19 10 6.50 7 5.71 8 6.00 development agenda in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) 54 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) BiH Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Public sector 33.3% 20.0% 32.0% 50.0% 38.5% 48.5% 50.0% 18.2% 62.5% 25.0% governance/reform Water and sanitation 2.8% 0.0% 4.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Air quality, pollution and 5.6% 0.0% 4.0% 0.0% 15.4% 0.0% 9.1% 18.2% 0.0% 0.0% environmental degradation Social protection 5.6% 0.0% 8.0% 0.0% 15.4% 6.1% 9.1% 0.0% 12.5% 0.0% Job creation/employment 41.7% 40.0% 52.0% 0.0% 15.4% 21.2% 31.8% 54.5% 25.0% 50.0% Information and 19.4% 0.0% 12.0% 16.7% 7.7% 12.1% 22.7% 36.4% 0.0% 25.0% communications technology Global pandemics (e.g., 8.3% 0.0% 8.0% 16.7% 15.4% 0.0% 4.5% 0.0% 0.0% 0.0% COVID-19) Financial markets 8.3% 0.0% 4.0% 16.7% 0.0% 12.1% 9.1% 9.1% 0.0% 25.0% Energy* 5.6% 0.0% 4.0% 33.3% 23.1% 9.1% 4.5% 0.0% 37.5% 25.0% Education* 36.1% 20.0% 8.0% 0.0% 23.1% 33.3% 9.1% 54.5% 12.5% 37.5% Health 16.7% 60.0% 16.0% 0.0% 15.4% 12.1% 4.5% 9.1% 12.5% 0.0% Dealing with impacts of 2.8% 0.0% 0.0% 0.0% 7.7% 3.0% 9.1% 0.0% 0.0% 0.0% outward migration Economic growth 50.0% 60.0% 36.0% 66.7% 30.8% 39.4% 36.4% 18.2% 37.5% 62.5% Disaster risk management 0.0% 0.0% 8.0% 16.7% 7.7% 3.0% 0.0% 9.1% 0.0% 0.0% Agriculture and rural 5.6% 20.0% 36.0% 0.0% 15.4% 18.2% 18.2% 9.1% 12.5% 0.0% development Equality of opportunity* 0.0% 20.0% 0.0% 0.0% 7.7% 0.0% 18.2% 0.0% 12.5% 0.0% Private sector development* 19.4% 20.0% 40.0% 33.3% 30.8% 63.6% 54.5% 36.4% 25.0% 25.0% Transport 13.9% 40.0% 8.0% 0.0% 15.4% 6.1% 0.0% 0.0% 12.5% 0.0% Urban development 2.8% 0.0% 0.0% 16.7% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 2.8% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Climate change 5.6% 0.0% 8.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness to needs 26 5.88 5 7.40 22 6.00 6 6.33 9 6.89 25 6.00 12 5.42 8 5.88 6 5.50 6 6.33 Flexibility (in terms of the institution’s products and 26 5.35 5 7.40 22 5.59 5 6.20 9 6.22 26 5.19 13 4.85 7 6.57 7 5.29 6 6.00 services) Flexibility (in terms of changing 29 5.97 5 7.60 22 5.59 6 5.67 10 6.00 27 5.22 13 4.77 8 4.75 7 4.29 6 6.17 country circumstances) Being inclusive 27 5.96 5 8.20 21 5.71 6 7.00 9 6.89 25 6.52 12 5.25 8 5.63 7 5.29 6 6.83 Openness (sharing data and 29 6.07 5 8.40 22 6.27 5 6.60 10 7.10 26 6.62 16 6.63 8 6.38 7 5.71 6 6.83 other information) Collaboration with the 26 6.69 5 8.80 21 7.05 5 6.80 11 7.73 24 7.00 14 6.21 6 7.00 7 6.71 6 7.33 Government The speed in which it gets things 28 5.21 5 6.40 22 5.50 5 5.00 9 5.22 25 5.20 15 4.60 6 5.83 7 4.71 6 5.50 accomplished on the ground Helping to bring discipline/effective supervision 28 6.64 4 7.25 22 6.64 5 6.20 9 7.11 22 6.36 13 5.85 6 6.33 7 4.86 6 6.50 to implementation of investment projects Collaboration with civil society* 25 5.72 4 7.00 19 6.26 5 6.80 10 6.30 23 5.70 17 3.94 7 7.14 7 4.57 6 6.33 Staff accessibility 31 6.81 5 9.00 22 7.18 5 5.80 9 6.89 20 6.05 12 6.00 6 6.33 7 4.57 6 7.00 Collaboration with other donors 26 6.85 5 7.60 16 6.88 5 7.20 11 6.73 22 6.55 13 5.23 6 6.50 6 5.17 6 7.17 and development partners Collaboration with the private 25 6.24 5 6.40 16 6.25 5 6.40 6 7.00 26 5.65 14 4.86 8 6.63 6 4.67 6 6.33 sector Straightforwardness and 28 6.54 5 7.40 22 6.64 5 6.60 10 7.10 22 6.68 13 5.08 7 6.14 7 4.71 6 6.17 honesty Treating clients and stakeholders in Bosnia and 30 7.23 5 9.00 22 6.77 5 7.60 7 7.29 23 7.74 15 6.93 7 6.43 7 6.29 6 7.17 Herzegovina with respect Being a long-term partner 29 7.76 5 9.60 22 7.68 6 7.83 11 8.00 26 7.85 15 7.33 8 8.38 7 7.57 6 8.33 *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions quickly in Bosnia and 24 6.13 5 6.60 19 5.05 4 5.75 6 6.17 20 6.00 14 5.36 5 6.80 7 5.14 6 6.00 Herzegovina Where country systems are adequate, the World Bank Group makes appropriate use of 22 7.14 4 8.00 17 6.24 5 7.00 6 7.00 20 7.40 11 6.27 8 7.25 5 5.80 5 7.40 them To what extent do you agree/disagree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1- Strongly disagree, 10- Strongly agree) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments meet the 24 5.83 3 5.33 23 5.87 6 6.00 9 6.89 25 5.88 13 5.38 7 6.71 6 4.83 6 6.50 needs of Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs 28 6.79 5 7.60 24 5.92 6 5.83 11 7.64 26 6.50 13 5.85 8 7.00 6 5.00 6 6.50 for knowledge services From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human ca pital (e.g., education, health, social protection)? BiH Employee of a Ministry/ Local Bilateral/ Private Sector/ Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ Percentage of Respondents entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Increased its emphasis 5.9% 25.0% 16.7% 0.0% 27.3% 6.3% 9.5% 20.0% 14.3% 14.3% recently Decreased its emphasis 8.8% 0.0% 4.2% 16.7% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% recently Emphasis has remained 44.1% 50.0% 37.5% 0.0% 36.4% 40.6% 42.9% 40.0% 85.7% 28.6% pretty consistent over time Don’t know 41.2% 25.0% 41.7% 83.3% 36.4% 46.9% 47.6% 40.0% 0.0% 57.1% 57 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* BiH Employee of a Ministry/ Local Bilateral/ Private Sector/ Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ Percentage of Respondents entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Weekly 8.1% 40.0% 20.0% 0.0% 0.0% 0.0% 0.0% 27.3% 0.0% 0.0% Monthly 8.1% 20.0% 8.0% 0.0% 36.4% 0.0% 4.5% 18.2% 62.5% 0.0% A few times a year 48.6% 40.0% 40.0% 50.0% 54.5% 46.9% 54.5% 36.4% 25.0% 28.6% Rarely 24.3% 0.0% 24.0% 33.3% 0.0% 46.9% 31.8% 18.2% 12.5% 42.9% Never 10.8% 0.0% 8.0% 16.7% 9.1% 6.3% 9.1% 0.0% 0.0% 28.6% *Significantly different between stakeholder groups In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean are adaptable to Bosnia and Herzegovina’s specific 26 7.04 5 7.00 19 6.79 4 6.25 10 6.50 21 6.90 16 5.56 10 5.70 7 5.14 5 7.00 development challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ BiH Institutions, Office of Ministry/PMU/Consultant Local Government Multilateral Financial Sector/ entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's 29 6.62 4 8.00 21 6.38 5 6.80 10 6.60 26 6.12 16 5.38 10 5.60 7 5.00 4 7.50 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World 27 6.93 4 8.00 21 6.52 5 7.60 11 7.00 24 7.08 16 6.75 9 7.33 7 5.71 4 7.75 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 58 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina F. The Future Role of The World Bank Group in Bosnia and Herzegovina Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Ensure greater selectivity in its work 8.3% 0.0% 4.2% 0.0% 9.1% 6.1% 4.3% 0.0% 14.3% 0.0% Engage more directly with 16.7% 20.0% 16.7% 50.0% 18.2% 27.3% 17.4% 36.4% 14.3% 33.3% beneficiaries Work faster* 2.8% 40.0% 12.5% 0.0% 0.0% 9.1% 0.0% 0.0% 28.6% 16.7% Offer more innovative knowledge 5.6% 20.0% 4.2% 0.0% 9.1% 6.1% 4.3% 9.1% 28.6% 0.0% products and services Reduce the complexity of obtaining 22.2% 60.0% 41.7% 66.7% 0.0% 21.2% 17.4% 9.1% 14.3% 16.7% World Bank Group financing* Help to bring discipline/effective supervision to implementation of 19.4% 0.0% 20.8% 0.0% 9.1% 6.1% 13.0% 9.1% 14.3% 16.7% World Bank Group projects Offer more innovative financial 8.3% 0.0% 16.7% 0.0% 9.1% 3.0% 13.0% 0.0% 0.0% 33.3% products and services Collaborate more effectively with 13.9% 0.0% 20.8% 33.3% 9.1% 12.1% 17.4% 9.1% 0.0% 0.0% Government clients Provide more adequate data/knowledge/statistics/figures 2.8% 20.0% 8.3% 0.0% 9.1% 0.0% 4.3% 27.3% 0.0% 16.7% on Bosnia and Herzegovina’s economy Engage more effectively with civil 2.8% 0.0% 8.3% 0.0% 9.1% 3.0% 56.5% 0.0% 14.3% 16.7% society (e.g., NGOs, CBOs)* Increase the level of capacity 33.3% 0.0% 20.8% 33.3% 63.6% 18.2% 4.3% 18.2% 14.3% 16.7% development in the country* Engage more effectively with 22.2% 0.0% 8.3% 16.7% 0.0% 72.7% 30.4% 36.4% 28.6% 16.7% private sector* Improve the quality of its experts as related to Bosnia and Herzegovina’s 19.4% 40.0% 8.3% 0.0% 9.1% 6.1% 0.0% 18.2% 14.3% 0.0% specific challenges Engage more effectively with partners such as bilaterals, 5.6% 0.0% 0.0% 0.0% 36.4% 9.1% 8.7% 0.0% 0.0% 0.0% multilaterals, trust funds, UN* Other 5.6% 0.0% 4.2% 0.0% 9.1% 0.0% 0.0% 18.2% 0.0% 0.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina F. The Future Role of The World Bank Group in Bosnia and Herzegovina (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other NGOs/Community Based 5.6% 20.0% 12.5% 16.7% 9.1% 3.0% 78.3% 0.0% 0.0% 16.7% Organizations* Youth/university groups 16.7% 0.0% 25.0% 33.3% 0.0% 27.3% 26.1% 27.3% 37.5% 16.7% Beneficiaries 16.7% 40.0% 25.0% 0.0% 0.0% 12.1% 4.3% 18.2% 12.5% 0.0% Local government* 33.3% 60.0% 37.5% 83.3% 18.2% 15.2% 8.7% 9.1% 0.0% 16.7% Foundations 5.6% 0.0% 0.0% 0.0% 9.1% 6.1% 4.3% 0.0% 0.0% 33.3% Private sector* 50.0% 40.0% 41.7% 33.3% 45.5% 93.9% 47.8% 45.5% 50.0% 66.7% Donor community 5.6% 20.0% 8.3% 16.7% 36.4% 6.1% 17.4% 0.0% 0.0% 0.0% Parliament 13.9% 20.0% 16.7% 0.0% 18.2% 6.1% 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research 33.3% 0.0% 16.7% 16.7% 36.4% 15.2% 8.7% 63.6% 37.5% 33.3% institutes* Media* 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 4.3% 0.0% 50.0% 0.0% Other 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Don’t know 2.8% 0.0% 8.3% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Bosnia and Herzegovina?* Employee of a Ministry/ Local Bilateral/ Private Sector/ BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ Percentage of Respondents entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Never 13.5% 0.0% 8.3% 16.7% 9.1% 18.2% 40.9% 9.1% 0.0% 50.0% Less than once a year 13.5% 0.0% 12.5% 0.0% 0.0% 27.3% 22.7% 63.6% 28.6% 33.3% Once a year to a few times a 48.6% 0.0% 33.3% 83.3% 54.5% 54.5% 31.8% 18.2% 42.9% 16.7% year Less than once a month 13.5% 20.0% 4.2% 0.0% 27.3% 0.0% 0.0% 0.0% 0.0% 0.0% At least once a month 8.1% 40.0% 29.2% 0.0% 9.1% 0.0% 4.5% 0.0% 28.6% 0.0% At least once a week 2.7% 40.0% 12.5% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina G. Communication and Information Sharing (continued) How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media* 25.0% 40.0% 40.9% 50.0% 27.3% 42.4% 59.1% 0.0% 50.0% 66.7% International newspapers 5.6% 0.0% 0.0% 0.0% 18.2% 0.0% 4.5% 9.1% 0.0% 0.0% Local television 27.8% 0.0% 31.8% 33.3% 9.1% 21.2% 0.0% 18.2% 12.5% 16.7% Internet 86.1% 100.0% 81.8% 83.3% 81.8% 87.9% 77.3% 100.0% 75.0% 83.3% Periodicals 11.1% 40.0% 18.2% 0.0% 18.2% 18.2% 9.1% 27.3% 0.0% 16.7% International television 5.6% 0.0% 4.5% 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% Local newspapers 2.8% 0.0% 0.0% 0.0% 9.1% 15.2% 9.1% 0.0% 12.5% 0.0% Other 2.8% 0.0% 4.5% 0.0% 18.2% 3.0% 9.1% 0.0% 12.5% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other World Bank Group’s publications 27.8% 20.0% 25.0% 16.7% 45.5% 24.2% 19.0% 45.5% 12.5% 0.0% and other written materials e-Newsletters 25.0% 60.0% 16.7% 50.0% 36.4% 36.4% 23.8% 36.4% 12.5% 50.0% World Bank Group’s 36.1% 0.0% 37.5% 50.0% 9.1% 27.3% 23.8% 36.4% 37.5% 50.0% seminars/workshops/conferences World Bank Group’s website 30.6% 40.0% 16.7% 0.0% 9.1% 18.2% 14.3% 27.3% 0.0% 16.7% Direct contact with World Bank 22.2% 80.0% 33.3% 33.3% 27.3% 30.3% 52.4% 9.1% 50.0% 0.0% Group* Social media 8.3% 0.0% 16.7% 16.7% 18.2% 24.2% 33.3% 18.2% 25.0% 33.3% Webinars or online events hosted 16.7% 0.0% 12.5% 33.3% 54.5% 18.2% 9.5% 9.1% 12.5% 0.0% by the World Bank Group Interviews and press conferences for the Bosnia and Herzegovina’s 13.9% 0.0% 16.7% 0.0% 0.0% 9.1% 0.0% 9.1% 37.5% 16.7% media *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Employee of a Ministry/ Local Bilateral/ Private Sector/ BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ Percentage of Respondents entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Yes 50.0% 100.0% 80.0% 66.7% 50.0% 27.3% 16.7% 7.7% 50.0% 25.0% No 50.0% 0.0% 20.0% 33.3% 50.0% 72.7% 83.3% 92.3% 50.0% 75.0% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Bosnia and Herzegovina? (Select only ONE response) Employee of a Ministry/ Local Bilateral/ Private Sector/ BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ Percentage of Respondents entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other IBRD 75.0% 100.0% 90.5% 40.0% 100.0% 66.7% 75.0% 100.0% 100.0% 100.0% IFC 25.0% 0.0% 9.5% 60.0% 0.0% 22.2% 25.0% 0.0% 0.0% 0.0% MIGA 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% ICSID 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Ministry/ Local Bilateral/ Private Sector/ Percentage of Respondents BiH Institutions, Office of PMU/Consultant Government Multilateral Financial Sector/ (Responses combined) entity, canton Minister on WBG Project Office or Staff Agency Private Bank CSO Academia Media Other Observer 29.7% 0.0% 11.5% 16.7% 25.0% 31.3% 32.0% 33.3% 42.9% 50.0% Use World Bank Group 18.9% 20.0% 15.4% 33.3% 37.5% 9.4% 32.0% 58.3% 0.0% 37.5% reports/data* Engage in World Bank Group related/ sponsored events/ 21.6% 60.0% 30.8% 16.7% 31.3% 15.6% 16.0% 0.0% 0.0% 0.0% activities Collaborate as part of my 37.8% 60.0% 61.5% 50.0% 56.3% 37.5% 16.0% 8.3% 42.9% 12.5% professional duties* Use World Bank Group website for information, data, research, 27.0% 20.0% 23.1% 16.7% 18.8% 34.4% 40.0% 50.0% 42.9% 25.0% etc. *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group5 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY21 Bosnia and Herzegovina COS questionnaire: All 10-point scale questions and questions B7, B9, B10, and F1. Collaborating with the WBG, FY21 N=77 Not collaborating with the WBG, FY21 N=102 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The BiH Council of Ministers/entity governments* 67 4.07 2.08 89 3.43 1.90 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 65 6.02 2.25 80 5.88 2.17 The World Bank Group* 69 6.55 2.19 79 5.78 2.07 The International Monetary Fund* 64 6.14 2.20 79 5.19 2.13 The United Nations (UN) 65 5.86 2.40 80 5.16 2.39 Regional development banks* 57 5.40 2.15 77 4.60 2.01 Bosnia and Herzegovina’s Central Bank 66 5.65 2.27 85 5.16 2.43 International private sector 59 5.69 2.34 73 5.34 2.37 Domestic private sector 65 6.03 1.98 87 5.97 2.23 International civil society (e.g., NGOs, CBOs) 61 5.41 2.10 88 5.58 2.00 Domestic civil society (e.g., NGOs, CBOs) 61 4.92 2.36 89 5.27 2.22 Faith-based institutions 63 4.52 2.31 89 3.65 2.15 Domestic traditional media and their web presence 67 4.51 2.34 93 3.85 2.13 International media and their web presence 66 5.02 2.38 88 4.89 2.09 Web based media 68 5.06 2.18 92 4.93 2.24 *Significantly different between collaborators and non-collaborators B. Overall Attitudes Toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank 70 6.67 2.05 97 4.63 2.29 Group in Bosnia and Herzegovina?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators 5 Only 179 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 63 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 69 6.74 2.12 73 5.88 2.16 role in development in Bosnia and Herzegovina* The World Bank Group’s work is aligned with what I consider the development priorities for Bosnia and 70 6.73 2.13 76 5.83 2.21 Herzegovina* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 68 6.63 2.01 72 5.86 1.95 Group’s effectiveness in Bosnia and Herzegovina.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 68 6.90 1.82 72 5.71 2.00 achieve development results in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 68 6.76 1.90 74 5.73 2.16 development agenda in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Bosnia and Herzegovina?* (Select only ONE response) Percentage of Respondents Collaborating with the WBG Not collaborating with the WBG To a fully sufficient degree 6.9% 1.1% To a somewhat sufficient degree 45.8% 26.3% To a somewhat insufficient degree 22.2% 23.2% To a very insufficient degree 15.3% 21.1% Don't know 9.7% 28.4% *Significantly different between collaborators and non-collaborators 64 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina B. Overall Attitudes Toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Not sufficiently focused on sustainable results 16.9% 12.8% Staff too inaccessible 1.4% 3.2% Not collaborating enough with private sector 14.1% 24.5% Not aligned with country priorities 15.5% 9.6% Not collaborating enough with partners such as bilaterals, multilaterals, trust 2.8% 3.2% funds, UN Not collaborating enough with civil society (e.g., NGOs, CBOs) 5.6% 11.7% Not adequately sensitive to political/social realities in Bosnia and Herzegovina 22.5% 19.1% Too influenced by developed countries 8.5% 12.8% World Bank Group’s processes too slow and complex* 29.6% 14.9% Not adequately flexible 11.3% 6.4% Arrogant in its approach 2.8% 2.1% Not willing to honestly criticize policies and reform efforts in the country 19.7% 30.9% Not enough public disclosure of its work 5.6% 13.8% Inadequate World Bank Group’s staffing in Bosnia and Herzegovina 4.2% 2.1% Other 1.4% 2.1% Don’t know 12.7% 9.6% *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Public sector governance/reform 36.1% 42.4% Water and sanitation* 4.2% 0.0% Air quality, pollution and environmental degradation 2.8% 7.6% Social protection 9.7% 4.3% Job creation/employment 37.5% 30.4% Information and communications technology 12.5% 18.5% Global pandemics (e.g., COVID-19) 8.3% 3.3% Financial markets (including access to finance) 6.9% 9.8% Energy (including transitioning from coal) 9.7% 10.9% Education* 13.9% 34.8% Health (i.e., reforming health care insurance and health care services)* 19.4% 7.6% Dealing with impacts of outward migration 1.4% 3.3% Economic growth 48.6% 35.9% Disaster risk management (including floods, earthquakes, draughts) 4.2% 3.3% Agriculture and rural development (including forestry, irrigation, & food safety) 16.7% 14.1% Equality of opportunity (e.g., social inclusion of women, youth, and Roma) 2.8% 5.4% Private sector development (including improving business environment) 31.9% 44.6% Transport (e.g., roads, bridges, transportation) 11.1% 6.5% Urban development 1.4% 2.2% Trade and exports 1.4% 3.3% Climate change (e.g., mitigation, adaptation) 5.6% 1.1% *Significantly different between collaborators and non-collaborators 65 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina C. World Bank Group’s Work and Engagement on the Ground Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bosnia and Herzegovina 65 6.71 2.08 57 6.21 2.08 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 65 6.38 1.79 64 5.58 1.81 Flexibility (in terms of the institution’s products and 63 5.84 1.91 62 5.29 2.01 services) Flexibility (in terms of changing country circumstances)* 67 5.93 1.91 65 5.11 1.95 Being inclusive* 64 6.50 2.00 61 5.75 2.23 Openness (sharing data and other information) 68 6.81 1.93 64 6.17 2.31 Collaboration with the Government* 62 7.39 1.66 62 6.56 1.98 The speed in which it gets things accomplished on the 66 5.47 2.00 60 4.97 1.84 ground Helping to bring discipline/effective supervision to 62 6.48 2.05 58 6.36 2.26 implementation of investment projects Collaboration with civil society* 58 6.24 2.12 63 5.25 2.28 Staff accessibility* 68 7.15 2.31 53 5.87 2.49 Collaboration with other donors and development 59 7.03 2.08 56 6.11 2.12 partners* Collaboration with the private sector* 58 6.41 2.11 58 5.52 2.17 Straightforwardness and honesty 66 6.68 2.18 57 6.02 2.31 Treating clients and stakeholders in Bosnia and 66 7.44 2.33 59 6.98 2.58 Herzegovina with respect Being a long-term partner 67 7.97 2.20 66 7.79 2.09 *Significantly different between collaborators and non-collaborators 66 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 55 6.25 2.06 40 6.28 2.16 The World Bank Group effectively monitors and evaluates 61 6.87 2.25 46 6.91 2.20 the projects and programs it supports The World Bank Group’s approvals and reviews are done 58 6.74 2.19 42 6.43 1.95 in a timely fashion The World Bank Group’s Environmental and Social 57 6.82 1.93 47 6.66 1.97 Framework requirements are reasonable The World Bank Group’s conditions on its lending are 56 6.43 2.13 48 6.56 1.97 reasonable The World Bank Group takes decisions quickly in Bosnia 59 5.88 2.23 49 5.67 2.09 and Herzegovina Working with the World Bank Group increases Bosnia 66 7.30 1.94 58 6.88 2.27 and Herzegovina’s institutional capacity Where country systems are adequate, the World Bank 53 6.81 2.09 48 7.08 2.30 Group makes appropriate use of them To what extent do you agree/disagree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 60 6.12 2.12 60 5.70 1.99 needs of Bosnia and Herzegovina The World Bank Group meets Bosnia and 68 6.57 2.07 63 6.35 2.32 Herzegovina’s needs for knowledge services 67 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 34 5.62 2.03 30 4.80 2.41 Private sector development 51 6.29 1.96 42 6.14 2.26 Education 34 5.35 1.87 32 5.59 2.20 Public sector governance/reform 51 6.00 2.21 37 5.62 2.71 Urban development 34 5.91 2.14 27 5.48 2.42 Energy 40 6.08 1.86 34 6.41 2.16 Water and sanitation 40 6.73 1.96 33 6.39 2.36 Air quality, pollution and environmental degradation 37 6.00 2.17 29 5.76 2.52 Job creation/employment 49 5.80 2.33 37 5.54 2.17 Health 34 5.50 2.49 31 5.48 2.10 Financial markets 48 7.04 2.08 40 6.25 2.34 Transport 36 6.28 2.02 30 6.40 2.24 Agriculture and rural development 44 6.27 2.08 32 6.16 2.32 Solid waste management 35 6.06 2.18 30 5.57 2.54 Climate change 33 5.70 2.24 26 5.08 2.38 Poverty monitoring and economic inclusion 37 5.76 2.44 33 5.70 2.53 Judiciary reform (including commercial justice) 36 4.19 2.41 26 4.92 2.38 Economic growth forecasting 53 7.09 1.97 39 7.13 2.38 Disaster risk management 40 5.93 2.30 30 6.57 2.21 E. World Bank Group’s Knowledge Work and Activities In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 58 6.62 2.11 58 5.91 2.11 Include appropriate level of stakeholder involvement 61 6.70 2.28 48 5.98 2.40 during preparation Lead to practical solutions* 66 6.85 2.14 56 5.95 2.33 Are source of relevant information on global good 67 7.33 2.16 58 7.21 2.17 practices Are adequately disseminated 58 6.72 2.12 48 6.15 2.23 Are translated enough into local language 64 6.88 2.28 53 6.49 2.53 Are adaptable to Bosnia and Herzegovina’s specific 64 6.77 2.15 57 6.21 2.09 development challenges and country circumstances *Significantly different between collaborators and non-collaborators 68 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina E. World Bank Group’s Knowledge Work and Activities (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 64 6.70 1.83 66 5.82 1.96 to development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 64 7.08 2.01 62 6.81 1.89 World Bank Group's knowledge work and activities? (1- Very low technical quality, 10- Very high technical quality) F. The Future Role of the World Bank Group in Bosnia and Herzegovina Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Ensure greater selectivity in its work 7.1% 4.5% Engage more directly with beneficiaries 22.9% 22.5% Work faster* 12.9% 3.4% Offer more innovative knowledge products and services 7.1% 5.6% Reduce the complexity of obtaining World Bank Group financing* 32.9% 18.0% Help to bring discipline/effective supervision to implementation of World Bank 8.6% 16.9% Group projects Offer more innovative financial products and services 11.4% 6.7% Collaborate more effectively with Government clients (e.g., BiH Institutions, 15.7% 12.4% entity, cantonal, municipal) Provide more adequate data/knowledge/statistics/figures on Bosnia and 4.3% 6.7% Herzegovina’s economy Engage more effectively with civil society (e.g., NGOs, CBOs)* 5.7% 16.9% Increase the level of capacity development in the country 22.9% 22.5% Engage more effectively with private sector* 21.4% 37.1% Improve the quality of its experts as related to Bosnia and Herzegovina’s specific 12.9% 7.9% challenges Engage more effectively with partners such as bilaterals, multilaterals, trust 8.6% 5.6% funds, UN Other* 0.0% 6.7% *Significantly different between collaborators and non-collaborators 69 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Appendix D: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? collaborate/work with the World (Choose no more than TWO) Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust the World Bank Group to do what is 5.78 6.55 6.32 5.92 6.18 6.34 6.02 6.97 6.02 6.52 6.35 5.91 right? Overall the World Bank Group currently plays a relevant role in 5.88 6.74 6.58 5.53 6.23 6.67 6.15 6.94 6.06 6.74 6.39 6.21 development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the 5.83 6.73 6.63 5.24 6.13 6.81 6.09 7.03 6.02 6.66 6.25 6.34 development priorities for Bosnia and Herzegovina Overall, please rate your impression of the World Bank Group’s 5.86 6.63 6.51 5.56 6.18 6.65 6.08 7.00 6.18 6.43 6.24 6.39 effectiveness in Bosnia and Herzegovina. To what extent does the World Bank Group’s work help to 5.71 6.90 6.58 5.61 6.36 6.32 6.17 7.00 6.04 6.82 6.44 6.16 achieve development results in Bosnia and Herzegovina? To what extent does the World Bank Group influence the 5.73 6.76 6.51 5.61 6.27 6.41 6.04 7.22 6.11 6.58 6.45 5.98 development agenda in Bosnia and Herzegovina? Responsiveness to needs 5.58 6.38 5.98 6.11 6.00 6.03 5.80 6.75 5.95 6.09 6.31 5.41 Flexibility (in terms of the institution’s products and services) 5.29 5.84 5.67 5.46 5.52 6.00 5.36 6.54 5.63 5.61 5.88 5.12 Flexibility (in terms of changing country circumstances) 5.11 5.93 5.55 5.55 5.59 5.43 5.38 6.18 5.40 5.75 5.79 5.07 Being inclusive 5.75 6.50 6.16 6.27 6.14 6.34 6.11 6.44 6.08 6.31 6.38 5.78 Openness (sharing data and other information) 6.17 6.81 6.69 5.93 6.29 7.32 6.23 7.57 6.55 6.51 6.71 6.18 Collaboration with the Government 6.56 7.39 7.08 6.75 6.86 7.47 6.83 7.61 6.97 7.06 7.12 6.77 The speed in which it gets things accomplished on the ground 4.97 5.47 5.32 5.04 5.14 5.70 5.13 5.67 5.26 5.25 5.34 5.10 Helping to bring discipline/effective supervision to implementation 6.36 6.48 6.47 6.36 6.39 6.65 6.23 7.23 6.39 6.52 6.67 6.00 of investment projects Collaboration with civil society 5.25 6.24 5.75 5.81 5.60 6.33 5.56 6.43 5.82 5.67 5.96 5.38 Staff accessibility 5.87 7.15 6.63 6.62 6.40 7.46 6.27 7.82 6.76 6.45 6.87 6.12 Collaboration with other donors and development partners 6.11 7.03 6.57 6.57 6.38 7.24 6.43 7.04 6.58 6.54 6.74 6.19 Collaboration with the private sector 5.52 6.41 6.05 5.68 5.78 6.74 5.85 6.44 5.95 6.00 6.25 5.46 Straightforwardness and honesty 6.02 6.68 6.44 6.21 6.19 7.15 6.20 7.03 6.22 6.62 6.64 5.87 Treating clients and stakeholders in Bosnia and Herzegovina 6.98 7.44 7.24 7.16 7.14 7.52 7.00 7.97 7.10 7.38 7.45 6.76 with respect Being a long-term partner 7.79 7.97 7.86 8.03 7.72 8.47 7.76 8.35 7.91 7.88 8.03 7.61 The World Bank Group takes decisions quickly in Bosnia and 5.67 5.88 5.87 5.70 5.69 6.38 5.70 6.33 6.00 5.65 5.78 5.95 Herzegovina Where country systems are adequate, the World Bank Group 7.08 6.81 6.81 7.61 6.94 7.00 6.84 7.36 7.14 6.70 7.12 6.66 makes appropriate use of them The World Bank Group’s financial instruments meet the needs of 5.70 6.12 6.03 5.62 5.77 6.54 5.66 7.24 6.07 5.75 5.95 5.91 Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs 6.35 6.57 6.49 6.46 6.29 7.13 6.31 7.14 6.73 6.17 6.51 6.43 for knowledge services In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable 6.21 6.77 6.53 6.52 6.41 6.87 6.29 7.31 6.51 6.55 6.83 5.95 to Bosnia and Herzegovina’s specific development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 5.82 6.70 6.34 6.00 6.16 6.61 6.01 7.17 6.19 6.37 6.41 6.00 development results in your country? Overall, how would you rate the technical quality of the World 6.81 7.08 6.89 7.17 6.84 7.30 6.75 7.55 7.07 6.78 7.13 6.58 Bank Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 70 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina Appendix E: Bosnia and Herzegovina FY21 COS Questionnaire World Bank Group Country Survey FY 2021 – Bosnia and Herzegovina The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bosnia and Herzegovina or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bosnia and Herzegovina, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bosnia and Herzegovina. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 71 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION A: OVERALL CONTEXT A1. In general, would you say that Bosnia and Herzegovina is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Bosnia and Herzegovina is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) Information and communications technology 1 12 Job creation/employment (including digital connectivity) Air quality, pollution and environmental 2 13 Global pandemics (e.g., COVID-19) degradation Social protection (e.g., pensions, targeted social 3 14 Dealing with impacts of outward migration assistance) Disaster risk management (including floods, 4 Climate change (e.g., mitigation, adaptation) 15 earthquakes, draughts) Private sector development (including improving 5 Trade and exports 16 business environment) Health (i.e., reforming health care insurance and 6 17 Water and sanitation health care services) Public sector governance/reform (i.e., government 7 effectiveness, public financial management, 18 Education anticorruption) Agriculture and rural development (including 8 19 Energy (including transitioning from coal) forestry, irrigation, & food safety) 9 Economic growth 20 Financial markets (including access to finance) Equality of opportunity (e.g. social inclusion of 10 women, youth, and Roma) 21 Transport (e.g., roads, bridges, transportation) 11 Urban development 72 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) Health (i.e., reforming health care insurance and 1 11 Energy (including transitioning from coal) health care services) Public sector governance/reform (i.e., government Private sector development (including improving 2 effectiveness, public financial management, 12 business environment) anticorruption) Air quality, pollution and environmental 3 Urban development 13 degradation Agriculture and rural development (including 4 Financial markets (including access to finance) 14 forestry, irrigation, & food safety) Disaster risk management (including floods, Information and communications technology 5 15 earthquakes, draughts) (including digital connectivity) 6 Dealing with impacts of outward migration 16 Economic growth 7 Water and sanitation 17 Climate change (e.g., mitigation, adaptation) 8 Education 18 Transport (e.g., roads, bridges, transportation) Equality of opportunity (e.g. social inclusion of 9 19 Trade and exports women, youth, and Roma) Social protection (e.g., pensions, targeted social 10 Job creation/employment 20 assistance) A5. Please describe the direction Bosnia and Herzegovina is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Bosnia and Herzegovina’s economy in a way 3      that leads to jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      A6. Listed below are global challenges. Which do you think have the most serious impact on Bosnia and Herzegovina? (Choose no more than TWO) 1 Trade constraints 7 National debt 2 Geopolitical uncertainty 8 Environmental degradation 3 Terrorism 9 Climate change 4 Migrants and refugees 10 Technology-based disruption 5 Jobs/employment Fragility in Bosnia and Herzegovina or neighboring 11 6 The gap between the rich and the poor countries 73 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Bosnia and Herzegovina, which of the following would you attribute this to? (Choose no more than TWO) 1 Reforms are not well thought out in light of country challenges 2 Inadequate level of capacity in the government 3 Inadequate level of citizen/civil society participation 4 Inadequate level of donor coordination 5 Private sector involvement and/or influence 6 Poor coordination within the government 7 Inadequate level of government accountability 8 Political pressures and obstacles 9 Corruption 10 Inadequate level of private sector participation 11 Other (please specify): ________________________________________ A8. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The BiH Council of Ministers/entity governments 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  6 Regional development banks 1 2 3 4 5 6 7 8 9 10  7 Bosnia and Herzegovina’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  12 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence (e.g., 13 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 14 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 15 1 2 3 4 5 6 7 8 9 10  based news and information sources) A9. To what extent do you trust private sector to engage in public service delivery in Bosnia and Herzegovina? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 74 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 relevant role in development in Bosnia and 1 2 3 4 5 6 7 8 9 10  Herzegovina The World Bank Group’s work is aligned with what I B3 consider the development priorities for Bosnia and 1 2 3 4 5 6 7 8 9 10  Herzegovina B4. Overall, please rate your impression of the World Bank Group’s effectiveness in Bosnia and Herzegovina. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B5. To what extent does the World Bank Group’s work help to achieve development results in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bosnia and Herzegovina? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 75 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Bosnia and Herzegovina, which activity do you VALUE the most? (Choose no more than TWO) 1 Mobilizing third party financial resources 2 Donor coordination 3 Technical assistance 4 Financial resources 5 Policy advice, studies, analyses 6 Bringing together different groups of stakeholders 7 Data and statistics 8 Promoting knowledge sharing 9 Implementation support 10 Capacity development related to World Bank Group supported projects 11 Other (please specify): ________________________ B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) 1 Not sufficiently focused on sustainable results 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not aligned with country priorities 5 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 6 Not collaborating enough with civil society (e.g., NGOs, CBOs) 7 Not adequately sensitive to political/social realities in Bosnia and Herzegovina 8 Too influenced by developed countries 9 World Bank Group’s processes too slow and complex 10 Not adequately flexible 11 Arrogant in its approach 12 Not willing to honestly criticize policies and reform efforts in the country 13 Not enough public disclosure of its work 14 Inadequate World Bank Group’s staffing in Bosnia and Herzegovina 15 Other (please specify): __________________________________________________ 16 Don’t know 76 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) Public sector governance/reform (i.e., government 1 effectiveness, public financial management, 12 Dealing with impacts of outward migration anticorruption) 2 Water and sanitation 13 Economic growth Air quality, pollution and environmental Disaster risk management (including floods, 3 14 degradation earthquakes, draughts) Social protection (e.g., pensions, targeted social Agriculture and rural development (including 4 15 assistance) forestry, irrigation, & food safety) Equality of opportunity (e.g., social inclusion of 5 Job creation/employment 16 women, youth, and Roma) Information and communications technology Private sector development (including improving 6 17 (including digital connectivity) business environment) 7 Global pandemics (e.g., COVID-19) 18 Transport (e.g., roads, bridges, transportation) 8 Financial markets (including access to finance) 19 Urban development 9 Energy (including transitioning from coal) 20 Trade and exports 10 Education Health (i.e., reforming health care insurance and 21 Climate change (e.g., mitigation, adaptation) 11 health care services) 77 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Bosnia and Herzegovina solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? To no degree To a very significant Don't at all degree know C2 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and C3 1 2 3 4 5 6 7 8 9 10 services) C4 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10 C5 Being inclusive 1 2 3 4 5 6 7 8 9 10 C6 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 C7 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on the C8 1 2 3 4 5 6 7 8 9 10 ground Helping to bring discipline/effective supervision to C9 1 2 3 4 5 6 7 8 9 10 implementation of investment projects C10 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 C11 Staff accessibility 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development C12 1 2 3 4 5 6 7 8 9 10 partners C13 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 C14 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Bosnia and C15 1 2 3 4 5 6 7 8 9 10 Herzegovina with respect C16 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 78 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know C17 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group effectively monitors and C18 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are C19 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank Group’s Environmental and Social C20 1 2 3 4 5 6 7 8 9 10  Framework requirements are reasonable The World Bank Group’s conditions on its lending are C21 1 2 3 4 5 6 7 8 9 10  reasonable The World Bank Group takes decisions quickly in Bosnia C22 1 2 3 4 5 6 7 8 9 10  and Herzegovina Working with the World Bank Group increases Bosnia C23 1 2 3 4 5 6 7 8 9 10  and Herzegovina’s institutional capacity Where country systems (e.g., procurement, financial C24 management, etc.) are adequate, the World Bank 1 2 3 4 5 6 7 8 9 10  Group makes appropriate use of them To what extent do you agree/disagree with the following statements about the World Bank Group in Bosnia and Herzegovina? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C25 investment lending, Development Policy Loan, Trust 1 2 3 4 5 6 7 8 9 10  Funds, etc.) meet the needs of Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s C26 needs for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) 79 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Private sector development (including business 2 1 2 3 4 5 6 7 8 9 10  environment) 3 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 1 2 3 4 5 6 7 8 9 10  effectiveness, public financial management) 5 Urban development 1 2 3 4 5 6 7 8 9 10  6 Energy 1 2 3 4 5 6 7 8 9 10  7 Water and sanitation 1 2 3 4 5 6 7 8 9 10  8 Air quality, pollution and environmental degradation 1 2 3 4 5 6 7 8 9 10  9 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health (i.e., reforming health care insurance and health 10 1 2 3 4 5 6 7 8 9 10  care services) 11 Financial markets (including access to finance) 1 2 3 4 5 6 7 8 9 10  12 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  Agriculture and rural development (including forestry & 13 1 2 3 4 5 6 7 8 9 10  irrigation) 14 Solid waste management 1 2 3 4 5 6 7 8 9 10  15 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  16 Poverty monitoring and economic inclusion 1 2 3 4 5 6 7 8 9 10  17 Judiciary reform (including commercial justice) 1 2 3 4 5 6 7 8 9 10  18 Economic growth forecasting 1 2 3 4 5 6 7 8 9 10  Disaster risk management (including floods, 19 1 2 3 4 5 6 7 8 9 10  earthquakes, draughts) D2. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know 80 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E5 1 2 3 4 5 6 7 8 9 10  practices E6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bosnia and Herzegovina’s specific E8 1 2 3 4 5 6 7 8 9 10  development challenges and country circumstances E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 81 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BOSNIA AND HERZEGOVINA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Engage more directly with beneficiaries 3 Work faster 4 Offer more innovative knowledge products and services 5 Reduce the complexity of obtaining World Bank Group financing 6 Help to bring discipline/effective supervision to implementation of World Bank Group projects 7 Offer more innovative financial products and services 8 Collaborate more effectively with Government clients (e.g., BiH Institutions, entity, cantonal, municipal) 9 Provide more adequate data/knowledge/statistics/figures on Bosnia and Herzegovina’s economy 10 Engage more effectively with civil society (e.g., NGOs, CBOs) 11 Increase the level of capacity development in the country 12 Engage more effectively with private sector 13 Improve the quality of its experts as related to Bosnia and Herzegovina’s specific challenges 14 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 15 Other (please specify): ______________________________________________ F2. In addition to the regular relations with BiH Institutions and entity governments, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 NGOs/Community Based Organizations 7 Donor community 2 Youth/university groups 8 Parliament 3 Beneficiaries 9 Academia/think tanks/research institutes 4 Local government 10 Media 5 Foundations 11 Other (please specify): _____________________ 6 Private sector 12 Don’t know 82 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Bosnia and Herzegovina? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 5 written materials face meetings/discussions) Social media (e.g., blogs, Facebook, Twitter, 2 e-Newsletters 6 YouTube, Flickr) World Bank Group’s Webinars or online events hosted by the World Bank 3 7 seminars/workshops/conferences Group Interviews and press conferences for the Bosnia and 4 World Bank Group’s website 8 Herzegovina’s media G4. What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 Phone 2 Tablet 3 Computer/laptop 4 I never visit the WBG websites 83 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION G: COMMUNICATION AND INFORMATION SHARING G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     84 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) Multilateral Agency (UN, regional development 1 BiH Institutions, entity, canton 11 bank) 2 Office of Minister 12 Private Sector Organization 3 Office of Parliamentarian 13 Financial Sector/Private Bank Employee of Ministry, Ministerial Department, Private Foundation (e.g., Bill & Melinda Gates 4 14 Implementation Agency Foundation, Rockefeller Foundation) Project Management Unit (PMU) overseeing implementation of WBG project/ 5 15 NGO/Community Based Organization Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 16 Trade Union Independent Government Institution (i.e., regulatory 7 17 Youth Group agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 18 Academia/Research Institute/Think Tank 9 State-Owned Enterprise 19 Media (press, radio, TV, web, etc.) 10 Bilateral Agency (e.g., embassy, diplomatic, military) 20 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Bosnia and Herzegovina? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 85 World Bank Group Country Opinion Survey 2021: Bosnia and Herzegovina SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Federation of Bosnia and Herzegovina 2 Republika Srpska 3 Brcko District 4 Other Thank you for completing the survey! 86