SUSTAINABLE RURAL WATER AND SANITATION PROJECT - ADDITIONAL FINANCING BRONG AHAFO REGION CONSTRUCTION OF PRANG SMALL TOWN PIPED WATER SYSTEM (PRU WEST DISTRICT ASSEMBLY) ABBREVIATED RESETTLEMENT ACTION PLAN (ARAP) By Safeguards Teams: Pru West District Assembly & Community Water and Sanitation Agency October 2018 Page 1 of 71 Table of Contents EXECUTIVE SUMMARY ............................................................................................................................ 7 1.0 INTRODUCTION ......................................................................................................................... 13 1.1 Brief Description of the Sub Project...................................................................................... 14 1.2 Sub-Project Activities, Location and Land Needs.................................................................. 14 1.2.1 Establishment of 4 Mechanised Boreholes ................................................................... 14 1.2.2: Transmission Lines ........................................................................................................ 15 1.2.3: High Level Tank ............................................................................................................. 15 1.2.4: Distribution Lines .......................................................................................................... 15 1.2.5: Stand Pipes .................................................................................................................... 15 1.2.6: Office Building ............................................................................................................... 15 1.3: Land Needs Justification and Minimization .......................................................................... 15 2: CENSUS SURVEY OF DISPLACED PERSONS AND VALUATION OF ASSETS.......................................... 16 2.1 Methodology ......................................................................................................................... 16 2.1.1: Identification of Affected Assets .................................................................................. 16 2.1.2: Identification of PAPs .................................................................................................... 17 2.1.3: Valuation of Affected Asset .......................................................................................... 17 2.1.4 Cut-off Date................................................................................................................... 18 2.2 Results ................................................................................................................................... 18 3.0: AFFECTED ASSETS .......................................................................................................................... 19 4: SOCIO ECONOMIC FEATURES AND AFFECTED PEOPLE’S LIVELIHOODS ........................................... 20 5.0: DESCRIPTION OF COMPENSATION AND OTHER RESETTLEMENT ASSISTANCE ............................. 23 5.1 Payment of Compensation ................................................................................................... 23 5.2 Minimizing land acquisition and displacement..................................................................... 23 5.3 Compensation payment principles ....................................................................................... 23 5.4 Eligibility and entitlement of PAPs ........................................................................................ 23 5.5 Compensation Payment Team .............................................................................................. 25 5.6 Role of the Compensation Payment Team ........................................................................... 25 6.0 CONSULTATION WITH DISPLACED PEOPLE ..................................................................................... 25 7.0 PROCEDURE FOR GRIEVANCE REDRESS .......................................................................................... 26 7.1 Community Safeguards Teams / Community Grievance Redress ........................................ 26 7.2 District Safeguards Team ...................................................................................................... 27 7.3 Regional Safeguards Team .................................................................................................... 27 7.4 National Safeguards Team .................................................................................................... 27 8.0 MONITORING AND EVALUATION .............................................................................................. 27 9.0 INSTITUTIONAL RESPONSIBILITIES AND ARRANGEMENT FOR IMPLEMENTATION ........................ 28 Page 2 of 71 10.0: TIMETABLE, BUDGET AND FUNDING ARRANGEMENTS ............................................................. 29 10.1 Timetable .......................................................................................................................... 29 10.2 Budget and funding arrangements ................................................................................... 30 CONCLUSION......................................................................................................................................... 31 11.0 REFERENCES .................................................................................................................................. 32 APPENDIX I: PAP TABLE ......................................................................................................................... 34 APPENDIX II: COMPENSATION PAYMENT FORM .................................................................................. 48 APPENDIX III: COMPENSATION DISCLOSURE FORM ............................................................................. 49 APPENDIX IV: GRIEVANCE REDRESS SHEET ........................................................................................... 50 APPENDIX V: LAND ACQUISITION FORM .......................................................................................... 51 APPENDIX VI: COMPLIANCE MONITORING, PERFORMANCE TRACKING AND REPORTING TOOL ........ 56 APPENDIX VII: SOCIO-ECONOMIC DATA COLLECTION INSTRUMENT ................................................... 61 APPENDIX VIII: CHECKLIST FOR CONSULTATION AND NEGOTIATION WITH PAPs ............................... 62 APPENDIX IX: MINUTES OF MEETING WITH PAPs ................................................................................ 64 APPENDIX X: EVALUATION INDICATORS FOR RESETTLEMENT ISSUES ................................................. 69 APPENDIX XI: GRIEVANCE REDRESS MECHANISM ................................................................................ 71 List of Tables Table 1: System Components ............................................................................................................... 14 Table 2: Other Key System Profile ........................................................................................................ 14 Table 3: Land Valuation Division Approved Annual Crop Rates ........................................................... 17 Table 4: Categories and numbers of PAPs ....................................................................................... 19 Table 5: Affected Asset and their Conditions ....................................................................................... 19 Table 6: PAPs affected by key components of Water System .............................................................. 20 Table 7: Summary of socio-economic data of PAP in Prang Community ........................................... 21 Table 8: Eligibility and Entitlement Matrix .......................................................................................... 24 Table 9: Institutional Responsibilities for ARAP implementation ......................................................... 29 Table 10: ARAP Implementation Schedule ........................................................................................... 29 Table 11: Budget for Preparation and Implementation of ARAP ......................................................... 31 Table 12: Entitlements of PAPs on Transmission lines ........................................................................ 34 Table 13: Entitlements of PAPs on Distribution lines .......................................................................... 34 Page 3 of 71 List of Acronyms AF- SRWSP – Additional Financing - Sustainable Rural Water and Sanitation Project ARAP – Abbreviated Resettlement Action Plan CWSA - Community Water and Sanitation Agency EPA – Environmental Protection Agency LVD - Land Valuation Division MMDA - Metropolitan, District and District Assembly PAPs - Project Affected Persons S4Ts - Social Safeguards Support Services Team WB - World Bank Page 4 of 71 Definition of terms Concept/term Definition/meaning Compensation: Payment in cash and / or in kind for an asset or resource that is adversely affected by the Project. Cost of The reasonable expenses incidental to any necessary change of residence or Disturbance place of business by any person having a right or interest in the land; Economic Loss of definable income streams or means of livelihood resulting from displacement: Project-related land acquisition in the Project Footprint and/or obstructed access to the resources (land, water, or forest) located therein for which a recognized right of access exists. Entitlement: The compensation, rights and assistance measures offered by this Abbreviated Resettlement Action Plan Involuntary Resettlement is involuntary when the affected persons or communities do not Resettlement: have the right to refuse land acquisition or restriction on land use that result in displacement. Market value The sum of money which the land might have been expected to realise if sold in the open market by a willing seller at the time of the declaration Livelihoods Programs that will provide Project Affected Households with a viable restoration: opportunity to restore their livelihoods to pre-Project levels. Physical Relocation or loss of residential land and/or non-residential structures and displacement: physical assets because such structures / assets are located in the Project Footprint.. Project Any person who, as a result of the Project, loses an existing recognized right Affected to own, use, or otherwise benefit from a built structure, land (residential, Person: agricultural, or pasture),annual or perennial crops and trees, or any other fixed or moveable asset, either in full or in part, permanently or temporarily. Replacement The value of the land where there is no demand or market for the land by Value cost: reason of the situation or of the purpose for which the land was devoted at a time and shall be the amount required for reasonable re-instatement equivalent to the condition of the land at the date of the said declaration. Resettlement: A compensation process through which physically displaced households are provided with replacement plots and residential structures at a resettlement community Abbreviated A public document which specifies the procedures and actions to be Resettlement undertaken to mitigate adverse effects, compensate losses, and provide Action Plan development benefits to project affected households. ARAP is recommended (ARAP): for less than 200 PAPs. Stakeholders: Persons or groups who are affected by or can affect the outcome of the Project. Stakeholders may be individuals, interest groups, government agencies, or corporate organizations. Vulnerable: Project Affected People who, by virtue of gender, ethnicity, age, physical or mental disability, economic disadvantage, or social status, may be more adversely affected by resettlement than others and who may be limited in their ability to claim or take advantage of resettlement assistance and related development benefits. Source: State Lands Act, 1962, Act 125, World Bank Policy OP 4.12 Page 5 of 71 Summary of the Resettlement Core Data Nos. Variables Data 1 Country Ghana 2 Region/Province Brong Ahafo Region 3 District Pru West District 4 Town/Village Prang 5 Activities that requires temporary or permanent Laying of pipelines, construction high level lands tank, stand pipes and Water System Management Office 6 Project Total Cost GHS 2,294,763.42 7 Total Resettlement Cost GHS 46,581.00 8 Number of Affected People (PAP) 116 PAPs 9 Number of Affected Households (AH) 116 Household 10 Number of Affected Female 38 Females 11 Total Number of right-owners of affected assets 63 12 Number of PAPs that are street sellers/traders 50 13 Number of commercial shops partly demolished 63 14 Number and types of community infrastructures Pavement blocks of 1 market affected disrupted/demolished 15 Total Areas of expropriated land in hectare (ha) 1m*18,486m parcel of land, 10 number 5m *7m parcel of land 25m*30m parcel of land 3 number 12 m * 12m parcel of land 1 number 15m*15m parcel of land Estimated Total = 1 hectares 16 Number of Households losing their crops 1 17 Total Areas of lost farmlands in hectare (ha) A total of 20m * 50m parcel of land 18 Total Areas of lost and not replaceable farmlands A total of 20m * 50m parcel of land (ha) – to compensate in cash Page 6 of 71 EXECUTIVE SUMMARY The Community Water and Sanitation Agency is being supported by the World Bank to construct Small Town Piped Water System in Ghana under the Additional Financing of the Sustainable Rural Water and Sanitation Project (AF-SRWSP). The AF-SRWSP is aimed at improving access to potable water and improved sanitation in rural communities and small towns in Ghana. As parts of the project, one Small Town Piped Water System will be constructed to deliver water to the Prang Community in the Brong Ahafo Region. 1. Compensation Summary In all, 116 Project Affected Persons (PAPs) were identified which requires that processes for involuntarily land acquisition is triggered as per the World Bank Policy guidelines (OP 4.12) and the Resettlement Policy Framework of the SRWSP. Out of the 116 PAPs, 38 were females whilst there were no vulnerable PAP. The 116 PAPs are entitled to cash compensation as determined by the Lands Valuation Division of the Lands Commission of Ghana. 2. Description of the Project / resettlement The construction of the Prang Small Town Piped Water System requires the establishment of source, laying of transmission and distribution pipelines, construction of Water System Office, High level tanks and pump house. The construction of the key components of the water system will require acquisition of lands, damage of structures and relocation of movable asserts. Fifty (50) PAPs who were displaced on road reservation (right of way) will be provided with assistance to relocate. 3. Objectives of the ARAP The purpose and objective of the Abbreviated Resettlement Action Plan (ARAP) is to outline a set of mitigation and monitoring measures that will be used to curtail or minimize to acceptable levels the adverse social impacts that may occur during the construction of the small town piped water system. The methodology and approach to the preparation of the ARAP involved site verification visits, consultation with relevant stakeholders, review of literature, generation of baseline data, and identification of social issues associated with the construction works. The preparation of this Abbreviated Resettlement Action Plan (ARAP) is in response to the planning, implementation and monitoring processes required to ensure that people are better or at least, not made worse off than they were before the construction of the water system. The ARAP considered policies and laws guiding land and property acquisition, ownership and compensation in Ghana including the Constitution of the Republic of Ghana, Administration of Lands Act, 1962 (Act 123), State Lands Act, 1962 (Act 125) and State Lands Regulations 1962 (LI 230). Other policy documents considered in the preparation of the ARAP were the State Lands (Amendment) (No.2) Regulations 1963 (LI 285), Lands (Statutory Way Leaves) Act, 1963 (Act 186) and the World Bank Operational Policy OP 4.12. 4. Socio-Economic Characteristics of PAPs From the survey findings, 38 of the 116 PAPs (32.8%) were females with 78 as males (67.2%). In assessing the literacy levels of the PAPs, 72 out of the 116 PAPs representing 62.7 % were illiterate but only 44 (37.9%) were literate. The survey also revealed that only 29 PAPs representing 25% were natives of the community. In relation to livelihood. In all, 99 PAPs representing (85.4%) depended on petty trading mainly within the road reservations for their daily income. Another 2 representing 1.7% depended on Page 7 of 71 farming whilst 15 PAPs representing 12.9% depended on other sources including lotto vending, micro finance, mobile money and retail services sale of fuel and lubricants. The livelihood of these PAPs may be affected during the trenching for the laying of pipelines. All the PAPs whose livelihood will be affected will be compensated for either loss of income or disturbance or both. The commodities that the PAPs engage in for their livelihood included the sale of provisions, food stuff and lotto vending. There were no vulnerable persons (persons aged 70 years, widow, orphans, physically challenged persons etc.) identified as PAP in the community. The PAPs who carry out businesses on the road reservations will face a high risk of injury during the trenching for the laying of the pipelines. Consequently, both the native and non- native PAPs will be displaced to closer locations with equal business opportunities. The income of the PAPs who sell along the road reservations will be affected during the construction. There is an opportunity for businesses of traders to boom during the construction period since the workers of the contractor will patronise items sold by the petty traders in the Prang Community. There are land constraints especially along the community highway due to business opportunities that the high way presents. As a result several business shops have been established along the road. Most of these shops have encroached the road reservation for the construction of the water system in the community. However, there are several lands for the construction of mechanised boreholes, standpipes, system office and high level tank. 5. Socio-economic of the project on the PAPs The lands that will be used for the laying of pipelines largely belong to the state (road reservations / Right of Way) whilst the land for the construction of high level tank and office space are communal lands entrusted in the hands of the chief. There are no structures, crops or other form of asset on the land. Nonetheless, the project will follow the land acquisition protocol provided in the RPF to acquire land for project activities, pay compensation and safeguard them with appropriate documentation. In all 50 PAPs will be displaced from the road reservations during the laying of transmission and distribution pipelines. These PAPs will be assisted to relocate to places of similar economic opportunities. Fifty (50) PAPs will be supported for the relocation of business shops, loss of income and disturbances to be determined by the Lands Valuation Division and in accordance with the Resettlement Policy Framework of the Project. The land space of the community market will be trenched through. Business at the market will be affected during the trenching. As a result another side of the same market which is not in use since it construction will be used as the new market station temporally during the period of trenching. This is to minimise the adverse socio-economic impact of the project on the people. The pavement of 63 business shops will be affected since the business shops have encroached the road reservations earmarked for the trenching and laying of distribution and transmission lines for the construction of the water system. The payment of the shops will be affected through trenching. The affected shops had mass concrete floors. The affected floor will be restituted with mass concrete of similar thickness. An estimated land space of half hectare will be used for the construction of the water system. A total of 1m*8,486m (for transmission pipelines), 1m*10,000m (for distribution pipelines) were state lands reserved for the construction of utility lines including pipelines. There are no Page 8 of 71 adverse social impact on the state (owner) since the land was reserved for the same purpose. Ten (10) of 5m*7m communal lands at different locations of the Prang community will be used for the construction of standpipes. One 15m*15m parcel of land will also be used for the construction of high level tank. These lands were reserved for development in the community by the chiefs. The project will follow the land acquisition protocol provided in the RPF to acquire these lands for the stand-pipes, pay appropriate compensations and safeguard them with appropriate documentation. Three number 12m*12m piece of land however belongs to individuals which will be used for the drilling and mechanisation of boreholes as water source to the system. These lands contain some few crops like cassava and cocoa. The owners of these three lands will be compensated for the use of the lands and crops using full replacement values of the land and crops. The determination of the values of the crops and lands will be done by the Land Valuation Division of Land Commission of Ghana. 6. Legal and Institutional Framework for Resettlement The construction of the Prang water system require the use of long stretch of lands especially for the laying of transmission and distributions lines. As a result various land holdings will be impacted. It is therefore pertinent to consider the various land holding arrangements in the assessment of compensation and resettlement for the various interests on lands to be affected. Regulatory oversight of water sector land acquisition and resettlement activities and actions is mostly governed by the following: a. the 1992 Constitution of the Republic Of Ghana (Article 20 especially); the State Lands Act, 1962 (Act 125) and State Lands (Amendment) Act, 2000 (Act 586) –which is the principal law under which private lands could be compulsorily acquired by the President for the public benefit; b. the Administration of Lands Act, 1962 (Act 123) –which facilitates the management and administration of stool lands; c. the Lands Statutory Wayleaves Act, 1963 (Act 186) which deals with the creation and enforcement of Right of Ways (ROW); d. The National Land Policy (1999), provide guidelines aimed at enhancing land management systems, land use, conservation of land resource and enhancing environmental quality. The policy give protection to proprietary rights and promotes the concept of prompt payment of adequate and fair compensation for compulsorily acquired lands and also create the enabling environment for community participation in sustainable land management. e. The World Bank policy on Involuntary Resettlement (OP 4.12) will be applied. The policy will complement existing national regulations to ensure that resettlement and rehabilitation principles are adopted under the project. This will ensure that compensation at replacement cost, resettlement and rehabilitation assistance to all project affected persons (loss of land, residences, business establishments and other such immovable properties), including the informal dwellers/squatters are well catered for under the project. f. The Resettlement Policy Framework (RPF) will serve as the guiding document for the implementing the resettlement issues under during the implementation of the project. Page 9 of 71 In circumstances where gabs exist between the national regulations and the World Bank Policy, the World Bank Policy applies as stated in the RPF. Several institutions will participate in the implementation of the resettlement processes for the construction of the water system. However, key actors shall include the a. Ministry of Sanitation and Water Resource will monitor and provide technical guidance for the attainment of project targets b. Ministry of Finance will provide the financial resources for the timely implementation of projects c. Community Water and Sanitation Agency will provide the overall supervision for the implementation of resettlement issues and assist in resolving grievances under the project: d. Municipal/ District Assembly will trigger the resettlement process through inventory of affected person and asset, implement the ARAP, resolve grievances and payment of compensation in collaboration with other stakeholders such as CWSA and the community e. Lands Commission will expropriate lands for public interest including the use of land for the provision of potable water to the citizens of Ghana f. Land Valuation Division will assist in the valuation and compensation payment process and reporting g. Community will support the District Assembly in the resettlement of Affected Persons in resolving grievances h. Safeguards Technical Team / Regional / District and Community Safeguards Team will coordinate and provide technical support for stakeholders in the implementation of resettlement issues and associated compensation payment at the National, Regional, District and Community Levels. 7. Compensation Plan The Pru West District Assembly with support from Community Water and Sanitation Agency set 20th August 2018 as the cut-off date for the determination of PAPs. Based on the cut-off date the joint team captured all the affected asset and PAPs. The date was agreed on by all stakeholders including the chief and elders of the Prang community and Community Safeguards Team. The cut-off date was announced to the entire community in a general community meeting on 8th August 2018 and the rationale behind the cut-off date explained to all stakeholders. The project identified 63 right owners of assets that will be affected by the construction of the water system. Different eligibility and entitlement will be applied to the various categories of PAPs as per the Resettlement Policy Framework and at values determined by the Lands Valuation Division of the Lands Commission. According to the World Bank’s Involuntary Resettlement Policies OP 4.12, PAPs may be eligible for compensation and resettlement assistance if they: Page 10 of 71 a. Have formal legal rights to land (including customary and traditional rights recognized under the Lands Act. b. Do not have formal legal rights to land at the time the census begins but have a recognizable legal right or claim to such land or assets. c. Have no recognizable legal right or claim to the land they are occupying (i.e. squatters, ownerships under dispute, etc). The State Lands Act 1963 section 6(1) of the Government of Ghana also state that any person whose property is affected by public projects shall be entitled to compensation. As a result the census identifies three main eligible PAPs who all do not have formal legal rights to land at the time the census began but have a recognizable legal right or claim to such assets and will be provided with the following entitlement: a. the 65 PAPs whose business shops will be partly demolished (trenching through pavement of shop). It also include one (1) Community Lorry Station which will be trenched through: The business shops and the lorry station will be resettled to a similar dwelling temporally or permanently / restitution of affected asset at full replacement value with value for loss of income and disturbance allowance of 10% of total compensation value; b. the 50 PAPs whose movable business assets are on the right of way: They will be compensated with cost of displacing the affected structure, cost of moving affected structure back to project affected land and or loss of income with assistance to livelihood restoration; and disturbance allowance of 10% of total compensation value; c. the 1 PAPs whose private lands have crops and will be used for the construction of mechanised boreholes: They are entitled to cash compensation at full replacement value with compensation for crop not ready at harvesting time as well as disturbance allowance of 10%. As per the OP 4.12 the compensation principles to be used include payment of adequate compensation, prior to the displacement or destruction and at full replacement value as determined by the Lands Valuation Division of the Land Commission of Ghana. Consultations with PAPs and host communities were carried out mainly to establish impacts and risks that PAPs will face due to relocation, and also to sensitize them on the impact of the project. The 116 PAPs identifies were properly consulted in three separate meetings organised with their active participation to address their concerns. In addition, each PAP was consulted on one-on- one basis. In these consultations, the CWSA was guided by the need to ensure Free-Prior-and Informed Consultation with the PAPs. The entitlement sheets were endorsed by the PAPs confirming their readiness to accept their compensation packages. This exercise was necessary in order to solicit for feedbacks from the PAPs. The outcomes of the consultations helped in the establishment of robust Grievance Team for Conflict resolution. A total of 50 PAPs whose movable business shops were located on the right of way will be relocated on sites close the formal business sites to minimize the adverse economic impact on the PAPs. The 50 PAP will be relocated between 30th March 2019 to 7th April 2019. The total cost of affected asset of PAPs is estimated at Forty-Six Thousand Five Hundred and Eighty One Ghana Cedis (GHS 46,581.00). In order to ensure that affected asset are well restituted, the Pru West District with support from CWSA and contractors will restitute all affected asset at full replacement cost to minimise adverse impacts on PAPs. Page 11 of 71 8. Arbitration and Grievance Redress Grievance expression and management mechanism has been established to involve the already existing local structures at the community level, district, regional and national levels. By this approach, three (3) gender-based teams called Safeguards Teams are responsible to ensure that grievances are timely resolved. The Safeguards Teams have been trained and resourced with grievance redress sheets to document and keep complaints and grievances. The Safeguards Teams receives complaints through varying means including one–on–one meeting, telephone calls, during community meetings and other means deemed convenient and appropriate by the aggrieved persons. Text messages is another means by which aggrieved persons can channel their complaints to them. If the grievance is not resolved within specified time, a higher safeguards team (Community-District-Regional-National) takes up the responsibility to resolves them. Aggrieved Persons who are uncertified with the outcome of community, district, regional and national team’s arbitration have the opportunity to seek redress from the law courts of Ghana. 9. Monitoring and Evaluation An ARAP monitoring and evaluation mechanism has been provided to ensure timely and successful implementation of agreed actions and the delivery of resettlement package under the project. In order to ensure that resettlement issues that are captured in the ARAP are adhered to, the following monitoring measures have been put in place; i. compliance monitoring tools have been developed to assist effective monitoring of resettlement issues. ii. process or impact monitoring will be carried out periodical by National, Regional and District Safeguards monitoring teams iii. ARAP completion Audit will be carried out by an external consultant at the end of the project General monitoring indicators shall include: (i) documented evidence of a number of public consultations, (ii) grievance procedures in place and functioning, (iii) timely execution of resettlement arrangements, and (iv) timely and adequate compensation payment to affected parties. The PAPs and the community will actively participate in the monitoring and evaluation of resettlement issues. The monitoring outcomes and completion reports on resettlement issues will be disseminated to key stakeholders including the Ministry of Sanitation and Water Resources, Community Water and Sanitation Agency, Pru West District, Prang Community and the World Bank. An estimated amount of Seventy Two Thousand and Four Hundred and Seventy Two Ghana Cedis, Seventy Nine Pesewas (GHS 72,472.79) is required to implement the ARAP. Page 12 of 71 1.0 INTRODUCTION The Community Water and Sanitation Agency, intends to construct Small Town Piped Water System in the Prang Community of the Brong Ahafo Region. This initiative is part of the Additional Financing of the Sustainable Rural Water and Sanitation Project (AF-SRWSP) to be financed by the International Development Association of the World Bank. The AF-SRWSP is aimed at improving access to potable water and improved sanitation in rural communities and small towns in Ghana. Under the project, the Prang Community will benefit from the construction of new water management office, high level tanks, stand pipes, distribution and transmission lines and pump houses. The water system is design to extend water to all houses in the community. The main objectives of the project are to expand access to water and sanitation facilities in rural and small town communities and strengthen local capacity to ensure sustainability of the water and sanitation facilities. In Ghana there are several pieces of legislation that support resettlement of people. These pieces of legislation include the Constitution of the Republic of Ghana, National Land Policy, the lands (statutory wayleaves) Act, 1963, the State Land Act, 162 and the Lands Commission Act 2008, Act 767. These legal frameworks have provisions for resettlement of people that may be displaced from their residential or non-residential areas in project settings. The legislation provides standard procedures for relocation of people. The regulations provide options for PAPs to be compensated for loss of assets and streams of income that came from their economic activities. The Land Valuation Division is empowered by the constitution of Ghana to carry out property valuations to provide guidance on economic compensation to cover losses in assets and economic activities. The World Bank’s resettlement policies also provide guidance to the resettlement process. Lands required for the construction of the new water system have been assessed. In order to minimize displacement of asset, properties and businesses which affects livelihood of people, state and communal lands which are unoccupied were mainly identified for construction of the water system. Several assets and properties which were to be affected were avoided through alternative routing of the pipelines. The transmission and distribution lines were mainly routed through the right of way. The right of way was considered mainly to avoid destruction of several permanent assets in the community. The ARAP therefore covers those Project Affected Persons (PAPs) who despite all the alternatives will still have their assets affected. According to the World Bank’s Safeguards Policy on involuntary resettlement (OP 4.12), persons who will be impacted by the project should be assisted in their efforts to improve their livelihoods and standards of living or at least to restore them, in real terms, to pre-displacement levels or to levels prevailing prior to the beginning of project implementation, whichever is higher. The project is preparing this Abbreviated Resettlement Action Plan (ARAP) to guide the compensation process. An ARAP is prepared because the number of persons to be impacted are less than 200 persons. The ARAP preparation is to ensure that people who will be affected by the SRWSP are informed about their options and rights pertaining to compensation, consulted on offered choices, provided with technically and economically feasible resettlement alternatives and given prompt and effective compensation at full replacement cost for losses of assets attributed directly to the project. The preparation of ARAP builds upon previous public consultations, Page 13 of 71 negotiations and final agreements reached between CWSA, Chiefs and elders of Prang Community, Pru West District Assembly, Environmental Protection Agency and Land Valuation Division of the Lands Commission with the aim of safeguarding the environment and social arrangements of the project beneficiaries. 1.1 Brief Description of the Sub Project The Prang Small Town Piped Water System has the following key components detailed on table 1: Table 1: System Components Description Details 1 Sources 3 new mechanised borehole located at different areas in the community. These boreholes will have 3 installed pump houses. 2 High Level 1 New High Level Tanks with capacities 180m3 3 Transmission Lines 8,486 m 4 Distribution Lines 10,000 m 5 System Office 1 New Water System Office located in Prang 6 Stand Pipe 10 stand pipes located in different areas in the Prang Community 7 Electro mechanical The system will be connected to the National Grid Other Key Project Profile are contained in table 2: Table 2: Other Key System Profile Description Details 1 Beneficiary Community(s) Prang Community 2 Consultant Supper Hydro Consult 3 Contractor Caksunity Construction Limited 4 Client Pru West District Assembly 5 Project Facilitator Community Water and Sanitation Agency, Brong Ahafo Region 6 Beneficiary Population 10,750 People 7 Contract Sum GHS 2,294,763.42 8 Contract Duration 8 months 9 Proposed Start Date 1st April 2019 10 Proposed Practical Completion Date 30th November, 2019 1.2 Sub-Project Activities, Location and Land Needs 1.2.1 Establishment of 4 Mechanised Boreholes The Prang Small Town Piped Water System requires the drilling and mechanization of 3 boreholes located in the Prang Community. Three (3). 12m * 12m piece of land is required for the drilling of the 3 boreholes and land size of 15m*15m is also required for the construction of 3 pump houses to supply water into one (1) high level tank. Page 14 of 71 1.2.2: Transmission Lines A total of 8,486m*1m length of land is required to support the laying of transmission pipelines for the construction of the Prang water system. The lands required for the laying of the pipes are mainly public or community lands located along the right of way. The required lands for the laying of the transmission lines mainly fall within utility zones or along roads in the Prang Community. No privately-owned lands will be involved in the laying of transmission lines. 1.2.3: High Level Tank One (1) 15m*15m piece of land are required for the construction of one (1) high level tank in the Prang community. The acquisition and documentation of the land will be done before commencement of construction work. The land to be used for the construction of high level tank is not in the right of way but fall within reserved areas for development by the chiefs and people of Prang. 1.2.4: Distribution Lines A total of 10,000m*1m length of land will be required for the laying of distribution lines to various parts of the community. The main lines will be laid on public and community lands. No privately-owned lands are involved. The distribution network covers all parts of the community. Some institutions including basic schools, police station and a health facilities will be covered. Land donated voluntarily are documented separately from the impacts of involuntary resettlement which this document focuses on. Such lands were verified to be free from encumbrance (otherwise OP4.12 applies and are covered under this report). The project undertook transparent consultations with local communities, fulfilled all local or traditional protocols and documented the agreement in an MOU (see appendix V for templates used for such arrangement). 1.2.5: Stand Pipes A total of ten (10) 5m*7m pieces of land are required for the construction of 10 standpipes in the Prang community. The standpipes will be located in 10 different suburbs in the Prang community. The standpipes are all located on communal and individual lands. The Chief and opinion leaders have been consulted and lands have been released and documented for the construction of the ten (10) standpipes. As indicated earlier, such lands were verified to be free from encumbrance (otherwise OP4.12 applies and are covered under this report) and documented separately using the sample templates on appendix V. The project undertook transparent consultations with local communities, fulfilled all local or traditional protocols with appropriate documentations that were verified by the Bank’s environmental and social specialists. 1.2.6: Office Building A land space of 18m*30m is needed for the construction of one (1) Water System Management Office in Prang. A piece of land belonging to the Chief of the Prang (Near the Old Teachers Quarters) was selected for the construction of the Water System Office based on its suitability. 1.3: Land Needs Justification and Minimization Lands are needed for the construction of all the key components of the water system. Communal or stool lands vested in the traditional authorities and public lands will be consider ed first in all cases to minimise individual land loss or adverse impact on people. The project Page 15 of 71 will only resort to family lands and individual lands when communal or vested lands are unavailable or unsuitable for the construction of the key components to minimise adverse impacts on people. Adequate measures will be put in place to prevent abuse of rights of PAPs. The scope of the project, lands sizes required for the construction of key components of the water system have been disclosed to the entire community and land owners at various community fora. As much as possible, the project will minimise displacement of people. Public lands along roads (right of way or road reservation) will be used for the construction of transmission and distribution pipelines to minimise the displacement of people in the beneficiary community. Wherever inhabited dwellings may potentially be affected by a component of a project, the sub- project will be rerouted to avoid any impact on such dwellings and to avoid displacement or relocation. Where such impacts are unavoidable, they are assessed and captured under this ARAP for compensation. For major water facilities like reservoir and office buildings, minimization of land impact will be considered into site and technology selection and design criteria. 2: CENSUS SURVEY OF DISPLACED PERSONS AND VALUATION OF ASSETS 2.1 Methodology In order to adequately collect information pertaining to PAPs, project area and affected assets, quantitative method was dominantly used. Semi structured questionnaires was used to carry out a census survey of affected PAPs. Quantitative assessment was also employed in the valuation of affected assets (crops, structures and land). Data was collected through one-on- one consultation with PAPs and key stakeholders in the community including the Chiefs, land owners, opinion leaders, Assembly members and District Assembly Staff. Through the consultations and meetings with PAPs and stakeholders coupled with field visitation, socio- economic data was collected and analysed. Method employed for the preparation of the ARAP was aimed at ensuring transparency hence, affected people were consulted and given their demonstrable acceptance to the PAP identification, consultation, valuation of asset and ARAP preparation. Free-Prior and Informed Consultation (FPIC) method was used in consulting the PAPs. This helped the PAPs to contribute freely to the discussions and consultation processes. 2.1.1: Identification of Affected Assets A professional water system drawing covering the locations of the key components namely the boreholes, transmission and distribution lines, high level tank, stand pipes and water system office was prepared. Three separate visits by Community Water and Sanitation Agency, Pru West District Assembly and Super Hydro Consult (Water Consultant) and selected community members was carried out in the project community to validate the drawings and assess affected assets for review. The assessment was done to cover the lands to be used for the laying of pipelines and construction of sub project components, affected structures, crops and other intangible assets where necessary. Photograph of affected assets were taken for documentation. Page 16 of 71 2.1.2: Identification of PAPs A semi structured questionnaire was developed to collect the socio-economic data on all PAPs. The PAPs were consulted one-on-one and the rationale for the administration of the semi structured questionnaires was explained to all the PAPs. Basic social and economic data covering the sex, livelihood, literacy, dependency, religion, vulnerability and income levels among others were captured (see Appendix VII). Photograph of the PAPs were taken for the development of the ARAP. 2.1.3: Valuation of Affected Asset The valuation of affected asset was done in line with the eligibility and entitlement matrix of the Resettlement Policy Framework of the SRWSP. Officers of the Land Valuation Division led the valuation of all affected assets in the Prang community with support from staff of Community Water and Sanitation Agency, Pru West District Assembly, Water Consultant and Community members of the Prang Community. The valuation was done based on government approved standards as follows: • Buildings and Structure Replacement cost method was used to determine the market value and based on land in comparable site, related structure and support services, prices of items on the local market, cost of transport and estimate for construction of new ones. • Farm crops and trees Cash compensation was determined for the PAP for damages or destruction of crops based on negotiations between PAPs and the Land Valuation Division as per the approved annual crop rates in the table 3 below. Table 3: Land Valuation Division Approved Annual Crop Rates LAND VALUATION DIVISION (LVD) APPROVED ANNUAL CROP RATES STAGE I STAGE 2 STAGE 3 (1/2 STAGE 4 (SEEDLING) (1/4 GROWN) (MATURED) S/N CODE CROP GROWN) GH¢/ACRE GH¢/ACRE GH¢/ACRE GH¢/ACRE SMALL MEDIUM MATURED SEEDLINGS 1 Be Beans 1,584.00 1,700.00 1,883.00 1,962.00 2 Cr Corn/Maize 1,549.13 1,867.00 2,071.00 2,260.50 3 Gn Groundnut 1340.63 1,441.00 1,581.00 2,976.60 4 Gc Guinea Corn 1,377.00 1,622.00 1,932.00 2,260.50 5 Mi Millet 1,549.13 1,867.00 2,173.00 2,311.88 6 Ok Okro 2,340.00 2,949.00 3,643.20 3,776.63 7 Pe Pepper 2,132.00 2,676.00 3,194.00 3,855.00 Page 17 of 71 Rice (rain 8 Rr 2,202.00 2,465.10 3,118.50 3,633.75 feed) 9 Sg Sorghum 1,377.00 1,622.00 1,932.00 2,260.50 10 SB Shea Butter 635.58 2,348.25 3,308.58 4,072.86 12 TK Teak 22,050.00 33,075.00 44,100.00 55,125.00 . • Loss of Income Value was determined based on net monthly profit for the business to cover the period when the business is not operating during construction works. • Disturbance Allowance Disturbances allowance was valued at 10% of total compensation • Persons with formal legal rights to land Persons with formal legal right to land were compensated for land lost and other assistance • Persons without formal legal rights to land at time of notification but have claims to property recognized by community leaders Persons without formal legal rights to land at time of notification but have claims to property recognized by community leaders were compensated for land lost and other assistance. • Persons with no recognizable legal right or claim to land they are occupying e.g. Squatters PAPs in this category were provided with resettlement assistance and compensation for any physical structure destroyed on the land. • Persons encroaching on land after the notification No compensation was paid to persons within this category 2.1.4 Cut-off Date The Pru West District Assembly with support from Community Water and Sanitation Agency set 20th August 2018 as the cut-off date for the determination of PAPs. Based on the cut-off date the joint team captured all the affected asset and PAPs. The date was agreed on by all stakeholders including the chief and elders of the Prang Community and the Community Safeguards Team. The cut-off date was announced to the entire community in a general community meeting on 8th August 2018 and the rationale behind the cut-off date was explained to all stakeholders. 2.2 Results Table 4 shows the categories and numbers of PAPs and their assets that were affected by the sub project Page 18 of 71 Table 4: Categories and numbers of PAPs S/N Category of PAPs Numbers LAND 1 PAPs with no recognizable legal right or claim to land they are o 50 ccupying, eg squatters 2 PAP with recognizable legal right or claim to land 1 STRUCTURES/ECONOMIC DISPLACEMENT 2 PAPs whose structures are to be damaged 73 3 PAPs whose crops are affected 1 4 PAPs whose business tables, tent and kiosks are displaced along 42 road reservation 3.0: AFFECTED ASSETS The sub project affected some structures and land as summarised on table 5 below Table 5: Affected Asset and their Conditions Affecte No. of Condition Categorisatio Categorisati Catego Description d Asset PAPs n of PAPs by on by Youth risatio Sex and Adult n by vulner ability No. of Males Female Youth Adult vulnerab le PAPs Tent 10 All the 2 3 7 1 9 0 Trenching tents are in through the good bareground of condition the tent Paveme 63 The 30 33 25 38 0 Trenching nt pavement through the is in good concrete condition pavement Woode 11 The kiosk 8 3 6 5 0 Relocation of n and is in good wooden kiosk metal condition Kiosks Busines 29 The 6 23 18 11 0 Relaocation of s tables business business tables tables are in good condition Crops 1 In good 1 0 0 1 0 Destruction of condition maize backward garden and portion of land to be acquired. Page 19 of 71 Scrap 2 Not in 2 0 0 2 0 Relocation of metals good scrap metals condition Table below contains the number of PAPs affected by the key components of the sub project Table 6: PAPs affected by key components of Water System S/N Component Number of PAPs a Transmission Lines 13 b Distribution Lines 103 Total 116 4: SOCIO ECONOMIC FEATURES AND AFFECTED PEOPLE’S LIVELIHOODS The Socio-economic survey carried out by the joint team from CWSA and Pru West District Assembly staff assessed the gender, literacy, livelihood, dependency, vulnerability statuses of the PAPs. Out of the findings of the survey, 38 out of the 116 PAPs (32.8%) were females with 78 as males (67.2%). In assessing the literacy levels of the PAPs, 72 out of the 116 PAPs representing 62.7 % were illiterate but only 44 (37.9%) were literate. The PAPs who were literate had mainly completed basic schools whilst one had proceeded to the second cycle level. The survey also revealed that only 29 PAPs representing 25% were natives of the community. In relation to livelihood. In all, 99 PAPs representing (85.4%) depended on petty trading mainly within the road reservations for their daily income. Another 2 representing 1.7% depended on farming whilst 15 PAPs representing 12.9% depended on other sources including lotto vending, micro finance, mobile money and retail services sale of fuel and lubricants. The livelihood of these PAPs may be affected during the trenching for the laying of pipelines. All the PAPs whose livelihood will be affected will be compensated for either loss of income or disturbance or both. The commodities that the PAPs engage in for their livelihood included the sale of provisions, food stuff and lotto vending. The PAPs had number of dependants mainly ranging from 1 to 10 persons. Majority of the PAPs (64) representing 55.2% had dependants ranging below 3 persons whilst only 11 PAPs (9.5%) had 7 dependants and above. Forty-one (41) other PAPs representing 35.3% had dependants ranging from 4 to 6. There were no vulnerable persons (persons aged 70 years, widow, orphans, physically challenged persons etc.) identified as PAP in the community. Fifty three (53) PAPs representing 45.8% have a daily income of between GHS 21.00 to 40.00 whilst 31 PAPs (26.7%) receives a daily income of GHS 20.00 or less. Only 20 PAPs (17.2%) received a daily income of GHS 41.00 to 60.00 whilst 12 PAPs (10.3%) earns more than GHS 60.00 as daily income. Assessing the religion, 21 PAPs (18.1%) were Christians whilst, 92 PAPs (79.3%) were Muslims with 3 PAP (2.3%) as Pagans. Page 20 of 71 Table 7: Summary of socio-economic data of PAP in Prang Community SEX LITERACY LIVELIHOOD DEPENDENCY VULNERABILITY DISTRIBUTION LEVELS Sex No % Literac No % Livelihood No % Dependenc No. % Vulnerability No % . y Level . . y . Male 78 67.2 Literac 44 37.9 Petty 99 85.4 Below 3 64 55.2 Persons 70 0 0 y trading dependants years & above Femal 38 32.8 Illiterac 72 62.1 Farming 2 1.7 4-6 41 35.3 Physically 0 0 e y dependants Challenged Persons Others 15 12.9 7 11 9.5 Widow/widow 0 0 dependants er and above Orphans 0 0 Pro-poor 0 0 persons Total 116 100 116 100 116 100 116 100 0 0 Source: Field Visits, 2018 Income Level of PAPs per Day No. % Religion of PAPs No. % GHS 20 & below 31 26.7 Christians 21 18.1 GHS 21 – 40 53 45.8 Muslims 92 79.3 GHS 41 – 60 20 17.2 Others 0 0 GHS 60 & above 12 10.3 Pagan 3 2.6 Total 116 100 116 100 Source: Field Visits, 2018 Page 21 of 71 Sex Religion of Literacy Livelihood Dependan Vulnerability Income of Distributio PAPs Level of of PAPs ts of PAPs of PAPs PAPs per n of PAPs 100% 3 PAPs 100% 100% 100% Day 0 100% 100% 11 90% 90% 100% 90% 12 90% 90% 80% 90% 80% 80% 95% 38 41 70% 80% 20 80% 70% 80% 15 70% 60% 70% 92 60% 70% 60% 70% 72 90% 50% 60% 50% 50% 60% 60% 40% 50% 53 40% 40% 2 30% 40% 50% 50% 85% 30% 30% 64 20% 30% 40% 40% 20% 10% 20% 20% 78 80% 99 10% 31 30% 30% 0% 0 10% 10% 29 Vunerability 0% 20% 20% 0% 0% 44 Dependant Column1 Income Religion of PAPs 75% Pro-poor Persons Level 10% 10% Pagan Livelihood 7 dependnats and Orphans GHS 60 & above above 0% Others 0% Others Widow/widower GHS 41-60 4 to 6 Sex Muslim Literacy Farming Physically Challenged dependnats GHS 21 - 40 Male Female Christaian Literacy Illetracy Petty Trading Below 3 Persons above 70 years GHS 20 & below dependnats Figure 1: Assessment of basic socio-economic status of Project Affected Persons Source: Field Visits, 2018 Page 22 of 71 5.0: DESCRIPTION OF COMPENSATION AND OTHER RESETTLEMENT ASSISTANCE 5.1 Payment of Compensation In the determination of the compensations to be offered, the PAPs will be considered not to be made worse off than they were before the project. Two main compensation packages are available under the project. Stakeholders including CWSA, Pru West District Assembly and Chief of Prang Community are ready to offer two main types of compensation 1. Cash compensation to affected persons 2. Restitution of affected asset All the 116 affected persons will attract cash compensations for disturbances during construction which affects their businesses which includes financial support for the relocation of business tables located within road reservations. In addition, any physical structure destroyed during the process of relocation will be compensated for or restituted. 5.2 Minimizing land acquisition and displacement The transmission and distribution pipelines will be re-routed as much as possible to minimise adverse impact on properties and to ensure that payment of compensations are minimised. In addition, communal or stool lands vested in the traditional authorities and public lands will be considered first in all cases but measures will be put in place to ensure that lands donated are free of encumbrances. This will be followed by family lands and individual lands will be the last resort. 5.3 Compensation payment principles The compensation payment principles captured under the ARAP ensures that compensations are paid prior to displacement or destruction. Compensations are to be paid in full replacement value. Again, in the payment of compensation the “replacement value� shall include the full cost of materials and labour required to reconstruct a building of similar surfaces or objects as per the entitlement matrix discussed below.. The PAPs must be able to have their structures re- located in a different place using the compensation paid for the affected structures. 5.4 Eligibility and entitlement of PAPs In accordance with OP 4.12, all PAPs, including those who have no recognizable legal right or claim to the land they are occupying, are eligible for compensation or other assistance commensurate with the nature and extent of the impact involved. Compensation for lost assets can be monetary, in-kind (e.g., new land, housing and social infrastructure, work places or other replacement for lost assets) or a combination of both. Eligibility for the purposes of SRWSP will be defined as persons, groups of persons or families who are granted rights to claim fair and equitable compensation for physical and/or economic displacement as a direct result of the Project. For eligibility determined by land tenure status, the Project will consider OP 4.12 as guiding principle for eligibility for compensation and classifies displaced persons as persons (i) who have formal legal rights to the land or assets they occupy or use; (ii) who do not have Page 23 of 71 formal legal rights to land or assets, but have a claim to land that is recognized or recognizable under national law; or (iii) who have no recognizable legal right or claim to the land or assets they occupy or use. The table below shows the entitlement matrix for PAPs. Table 8: Eligibility and Entitlement Matrix Asset Type of Impact Entitled person Eligibility criteria Entitlement Land Permanent acquisition of Landowner (individual, Person with formal Replacement with an land household, stool) legal right to equivalent piece of land land/without formal located in the vicinity of the legal right to land but affected area. If land is not have claims to available then cash property recognized compensation at full by community leaders replacement at open market value as well as land registration fees if applicable and disturbance allowance (10%) Landowner (individual, As above Full reinstatement to pre- household, stool) project conditions; rent to be Temporary acquisition of agreed upon for the period land during which land is occupied Disturbance allowance Landowner (individual, As above Cash compensation for crops household, stool) not ready for harvesting at time or entry, and negotiated Acquisition of Right of Ways with LVB; Compensation for unmovable structure or civil improvement Disturbance allowance. Occupant Tenants including Relocation to new site of squatters (with or similar type or cash without documents) compensation for rent value Loss of rental space Moving allowance Compensation for unmovable structure or civil improvement Disturbance allowance Crop Destruction of crops Landowner/tenant/or Farmer Cash compensation for crops farmer not ready for harvesting at time of entry, and negotiated with LVB; Disturbance allowance Damage of crops Landowner/tenant/or Farmer Cash crop compensation for farmer damaged crops and negotiated with LVB; Disturbance allowance, 10% Structure Destruction of permanent Owner Confirmed owner Resettlement to a similar immovable structures (with evidence) of dwelling in a similar location, affected structure or irrespective of land Cash compensation at full ownership replacement value of structure, including the cost of land for rebuilding unless the structure was on RoW. Cost of moving Disturbance allowance (10%) Page 24 of 71 Occupant Tenants including Cost of moving squatters Disturbance allowance (3 months rent) Cash compensation for destroyed structures Temporary displacement of Owner Confirmed owner Cost of displacing the affected movable structure (with evidence) of structure affected structure Cost of move the affected irrespective of land structure back to project ownership affected land Disturbance allowance of 10% Livelihood Agriculture Farmer as distinct from Been operating Cash compensation of any loss affected plot owner business project of income affected land Assistance to livelihood irrespective of restoration ownership (including squatters) Business Business person as distinct Been operating Cash compensation of any loss from owner of structure business project of income affected land Assistance to livelihood irrespective of restoration ownership (including squatters) If there are Vulnerable People among the PAPs, they get additional support 5.5 Compensation Payment Team The compensation payment team will be made of the Regional Accountant of CWSA, District Finance Officer of the Pru West District Assembly, a member of the National and Regional Safeguards Team, District Safeguards Team member, and a Community Safeguards Officer of the Prang Community. 5.6 Role of the Compensation Payment Team The compensation payment team shall ensure that appropriate valuated compensation on assets and livelihood are paid to eligible PAPs. The team is also responsible for documenting and keeping records of all compensation payment processes. 6.0 CONSULTATION WITH DISPLACED PEOPLE All 29 PAPs who have movable asset such as business table and kiosks and trade within the road reservation were willing to move out from the right of way. PAPs with immovable assets such as pavement that will be trenched through for the laying of the pipeline will have their properties restored after construction. Such PAPs will also receive disturbance packages. After all the necessary project impact and compensation issues were discussed, all the PAPs accepted the entitlement packages disclosed to them. The compensation value to be paid to them was negotiated with the PAPs. Consultations with PAPs and host communities were carried out mainly to establish impacts and risks that PAPs may face due to relocation, and also to sensitize them on the impact of the project. This exercise was necessary in order to solicit for feedbacks from the PAPs. The outcomes of the consultations helped in the establishment of robust Grievance Team for Conflict resolution. Page 25 of 71 In all, three separate meetings were held at the local market square and the Market Square. The meetings were held on 24th July 2018, 6th August 2018 and 9th October 2018. The meetings were aimed at describing the project impact to PAPs, consulting PAPs and explaining the compensation options available, introducing the grievance redress process, and explaining the key contents of the Resettlement Policy Framework to the community. The PAPs were met one-on-one to discuss their individual entitlements. The PAPs were met also in group to discuss the compensation options and procedure for payments and other entitlement issues. In all the meetings, Community Water and Sanitation Agency, the Pru West District Assembly and stakeholders from the community including the Chief, elders, Community Safeguards Facilitators were involved in the meeting (See Annex IV for Minutes of Meetings). The key issues discussed at the meetings include the impact of the project, steps taken by CWSA to avoid, or minimize impact and destruction of assets and compensation packages and eligibility issues. The other issues discussed were on grievance redress under the project, compensation payment and processes and general ARAP development, disclosure and implementation The key stakeholders who were consulted in the development of the ARAP include the Chief District Works Engineer, District Environmental Health Officer and District Planning Officer. Others were Community Safeguards Officers, women leaders, Assembly members, Unit Committee members and opinion leaders. 7.0 PROCEDURE FOR GRIEVANCE REDRESS 7.1 Community Safeguards Teams / Community Grievance Redress Grievance involve the already existing local structures at the community level. By this approach, three (3) gender based community members have been selected to form the Community Safeguards Team. The team has a membership of two (2) males and one (1) female. The team were selected by the community members to lead safeguards issues in the community with representation from the Chiefs palace, Assembly members and one PAP. The responsibility of the team is to ensure that grievances of community members are resolved within 7 days at the community level. The Community Safeguards Team have been trained and resourced with grievance redress sheets to document and keep complaints and grievances of community members. The Community Safeguards Team received complaints from community members through varying means including one–on –one meeting, telephone calls, during community meetings and other means deemed convenient and appropriate by the aggrieved persons. Text messages is another means by which aggrieved persons can channel their complaints to them. If the grievance is not resolved within a week, the issues is referred to the District Safeguards Team for redress. The team has a file and grievance redress sheet to document all grievances received and resolved (See Appendix IV for details). The entire grievance redress procedure and community safeguard team were introduced to the PAPs during three separate meetings held with them on 24th July 2018, 6th August 2018 and 9th October 2018. The telephone number of the safeguard team were also made available to the community members at these meetings. Page 26 of 71 In addition to the above structures, Safeguards Social Support Services Teams (S4Ts) have been identified in Prang to provide counselling and grievances services to aggrieved persons under the AF-SRWSP. The membership include the Iman of the Community, head teacher, assembly members, head of women group, leader of the youth and one opinion leader. 7.2 District Safeguards Team A three (3) member District Safeguards Team has been formed to handle grievances beyond the capacity of the Community Safeguards Teams. The three member team is made up of two males and one female. They are the District Works Engineer, District Environmental Health Officer and District Environmental Health Officer of the Pru West District Assembly. They receive complaints from the Community Safeguards Officers and community members through telephone calls, face-to-face information delivery, complaints during meetings, written complaints and e-mails. Text messages is another means by which aggrieved persons can channel their complaints to them. The District Safeguards Officers have a maximum of two (2) weeks to resolve grievances or it is referred to the Regional Safeguards Team for redress. The team has a file and grievance redress sheet to documents all grievances received and resolved. 7.3 Regional Safeguards Team At the Regional Level is a three member team made up of Extension Services Specialist, Hydro Geologies and Water Safety Specialist of Community Water and Sanitation Agency, Brong Ahafo Region. The role of the Regional Safeguards Team is to resolve complaints and provide technical back stopping to both the District Safeguards Team and Community Safeguards Teams. The team has the mandate to resolve issues within two weeks of filling of complaints or the case is referred to the National Safeguards Technical Team for redress. The Regional Safeguards Team receives complaints through letters, mails, phone calls and through face to face meetings with grieved person. Text messages is another means by which aggrieved persons can channel their complaints to the Grievance Redress Teams. The team has a file and grievance redress sheet to documents all grievances received and resolved. 7.4 National Safeguards Team The National Safeguards Technical Team made up Extension Services Coordinator, CWSA- Head Office, Extension Services Specialist, CWSA-Upper West Region, Water and Sanitation Engineer, CWSA-Ashanti Region and Water and Sanitation Engineer, CWSA-Central Region are mandated to receive complaints that are beyond the Regional Safeguards Team. The National Safeguards Technical Team receives complaints through letters, mails, phone calls and through face to face meetings with grieved person. Text messages is another means by which aggrieved persons can channel their complaints to them. The team has the mandate to resolve issues within two weeks of filling of complaints. The team has a file and grievance redress sheet to documents all grievances received and resolved. Aggrieved persons who are unsatisfied with redress offered by the safeguards have the opportunity to seek for redress in the law court. 8.0 MONITORING AND EVALUATION The Community Safeguards Team established at the community level will monitor the progress of safeguards implementation on daily basis. The team will monitor to ensure that community members are satisfied with all safeguards issues under the project in the community. The Chiefs Page 27 of 71 and opinion leaders of the community will participate in monthly meetings to assess compliance to all safeguards issues relating to the project. The District and Regional Safeguards Team will monitor the implementation of the project on monthly basis to assess the compliance of safeguards standards. District Safeguards Team will prepare the Resettlement Completion Report to be monitored by the Regional and National Safeguards Technical Teams. The National Safeguards Team will monitor the implementation of the project on quarterly basis to ensure effected compliance to the safeguards standards (See Appendix VI) for monitoring tools and indicators). The issues to be monitored by the Regional and National Safeguards Technical Team shall include the following: 1. Formation and functionality of District and Community Safeguards Teams 2. Existence and compliance to Environmental Permit Conditions and environmental approvals 3. Public disclosure and project awareness creation 4. Availability and implementation of Environmental and Social Management Plans 5. Land acquisition and documentation 6. Payment of compensations 7. Contribution of institutions in the implementation of the ARAPs 8. Functionality of Grievance structures and grievance resolution / documentation 9. Usage of Personal Protective Equipment 10. Organisation of safeguards meetings and compilation of reports etc. A third party consultant will carry out evaluation of the project at the end of the project. The assessment of the third party shall cover 1. Assessment and Management of Environmental and Social Risks and Impacts 2. Labour and Working Conditions 3. Community Health and Safety 4. Land Acquisition, Restrictions on Land Use and Involuntary Resettlement – 5. Communities 6. Stakeholder Engagement and Information Disclosure 9.0 INSTITUTIONAL RESPONSIBILITIES AND ARRANGEMENT FOR IMPLEMENTATION The Pru West District Assembly is the lead institution in implementing this ARAP but will be supported by the CWSA and Safeguards Team of the Prang Community working closely with the Chief of Prang. The implementation schedule of this ARAP starts with the submission of draft report to the World Bank for review and clearance and disclosure by the CWSA. CWSA will disclose the ARAP through newspapers and on its website. In the project area, the district safeguard team will help publicised to the general public and all stakeholders involved through announcement at local radio station where applicable. Copies of the ARAP will be placed at the District Assembly to allow public access. In additional the ARAP will be disclosed during a scheduled disclosure meeting at the project community. Page 28 of 71 The Pru District Assembly will be responsible for ensuring that the 116 PAPs receive adequate compensations before construction of civil works. The payment of compensations to PAPs and monitoring of implementation will begin when PAPs have accepted the offer given by the project. The Pru District Assembly with support from CWSA will complete the compensation entitlement forms. with the compensation values determined by the Land Valuation Division of the Land Commission. The Pru District Assembly will organise a meeting for PAPs with active participation of the compensation payment team. The PAPs and the compensation payment team will complete the compensation payment sheet (see Appendix II) in duplicates and file one for records keeping of receipt of compensation payment to PAPs. In terms of institutional responsibilities and monitoring and relocation of PAPs from the project site, this ARAP recommends the following in (Table 9): Table 9: Institutional Responsibilities for ARAP implementation S/N Activity Lead Institution Supporting Institution 1 Identification of PAP MMDA CWSA/ Community Safeguards Team 2 Land Acquisition MMDA CWSA/ Community Safeguards Team / Land Valuation Division 3 Valuation of Asset and Land Valuation MMDA, CWSA and Compensation Community Safeguards Team Determination 4 ARAP Development MMDA CWSA/ Community Safeguards Team 5 ARAP Implementation MMDA CWSA/ Community Safeguards Team 6 Compensation Payment MMDA CWSA / Community Safeguards Team 7 Grievance Redress Community Safeguards MMDA and CWSA Team 8 Monitoring of ARAP MMDA CWSA / Community Safeguards Implementation Team 9 Evaluation of ARAP Independent Verifier / CWSA / STT implementation Third Party Consultant 10.0: TIMETABLE, BUDGET AND FUNDING ARRANGEMENTS 10.1 Timetable In order to ensure that the ARAPs are well prepared and implemented, the following ARAP implementation schedule is proposed in (Table 10): Table 10: ARAP Implementation Schedule S/ Activities Start Date Completion Date Responsibility N 1 Submission of Draft 20th October 2018 26th October 2018 Pru West District ARAP Assembly Page 29 of 71 2 Finalization of 4th March 2019 8th March 2019 CWSA / Pru West ARAP District Assembly 3 Disclosure of ARAP 12th March 2019 18th March 2019 Pru West District Assembly / CWSA 4 Payment of 19th March 2019 22nd March 2019 Pru West District Compensation Assembly 5 Relocation of PAPs 22nd March 2019 25th March 2019 Pru West District Assembly 6 Monitoring of ARAP 12th March 2019 31st December 2019 CWSA / Pru West implementation prompt District Assembly 7 Independent 1st May 2020 26th June 2020 Independent / Third Verifiers’ end of Party Consultant ARAP implementation /evaluation 10.2 Budget and funding arrangements An amount of Forty six Thousand and Five Hundred and Eighty One Ghana Cedis (GHS 46,581.00) is required for the payment of compensation for the construction of Prang Small Town Piped Water System in the Brong Ahafo Region. The budget covers the cost of preparatory phase activities, compensation cost, livelihood restoration cost, capacity building, implementation cost and contingency. Since the lands used for the construction of the pipelines were on road reservation owned by government, compensation was not paid in lieu of the land but for the damages of immovable structures, displacement or relocation of movable structures on the land. All PAPs identified on the road reservations were squatters and hence will be supported with funds for relocation and associated assistance as per the ARAP entitlement matrix. No compensation was paid in lieu of land in the Prang community. Loss of income was determined by the Land Valuation Division and added to the total compensation of the PAPs. The loss of income ranges from loss of income from crops and income from business of PAPs. The business profit of the PAPs over the period of construction of specific sub projects and the loss of income from the destruction of crops were used. The cost of training District Safeguards Teams, Community Safeguards Teams and Consultants on the identification of PAPs, consultations with PAPs, socio-economic survey on PAPs and development of ARAPs was calculated based on the cost of fuel, logistics and DSA of staff to carry out the assignment. Overhead cost for ARAP disclosure, compensation disbursement, grievance redress, monitoring and evaluation was estimated at 40% of the total compensation. This cover the fuel, logistics and DSA of staff to carry out the assignment. The legal fee was estimated at 15% of the total compensation. This fund was set aside to cover the cost of legal expenses in the implementation of the ARAP. An estimated 10% of the total cost of implementing the ARAP was added as contingency to cater for unforeseen circumstances or eventualities. Since safeguard completion audit will cover all ARAPs prepared under this project, the budget for this exercise is captured separately in the overall project budget. Table 9 below has the details of the budget. Page 30 of 71 Table 11: Budget for Preparation and Implementation of ARAP S/ ITEM GHS N 1 COMPENSATION COST WITH DISTURBANCE AND LOSS OF INCOME ON LAND, CROPS & STRUCTURES a Compensation for destruction of standing crops / trees 74.00 b Compensation for land, 43,657.00 destruction of permanent immoveable structures including resettlement allowance. c. Compensation for temporary displacement of moveable structures 2,850.00 including resettlement allowance. SUB TOTAL 46,581.00 2 CAPACITY BUILDING & IMPLEMENTATION COST a Capacity building for key stakeholders 3,000.00 b Overhead cost for ARAP disclosure, compensation disbursement 9,316.20 /grievance redress /monitoring & evaluation (20%-40% of compensation cost, 20% used) c Legal fees (in case of court dispute) 6987.15 (15% of compensation cost) SUB TOTAL 19,303.35 3 TOTAL COST (Addition of all sub totals) 65,884.35 4 CONTINGENCY 6,588.44 (10% of total cost) 5 GRAND TOTAL (Addition of Total Cost and Contingency) 72,472.79 CONCLUSION This ARAP has been prepared to ensure that all the 116 Project Affected Persons under the AF- SRWSP are well compensated. This ARAP is a result of a consultative process between Land Valuation Division, Community Water and Sanitation Agency, Pru West District Assembly and the Chief, Community Safeguards Team and PAPs in the Prang community. An amount of Forty- Six Thousand, Five Hundred and Eighty One Ghana Cedis (GHS 46,581.00) is required for the payment of compensation for the construction of Prang Small Town Piped Water System and implementation of related ARAP activities. Furthermore, this ARAP provides a grievance mechanism to address the grievances of aggrieved persons. Page 31 of 71 11.0 REFERENCES CWSA (2007), Community Water and Sanitation Regulation 2007 of 2011, Accra CWSA (2017) EnvironmentandSocial Management Framework/Strategic Environmental Assessment, Final Report, CWSP II Phase 2, Accra CWSA (2017), Environmental and Social Management Framework (ESMF for Sustainable rural water and Sanitation project – additional financing, Addendum Report (Final), Community Water and Sanitation Agency, Accra CWSA (2010), Environmental and Social Management Framework, Community Water and Sanitation Agency, Accra CWSA (2010), Design Guideline for Small Town Piped Water Systems, General, CWSA, Accra CWSA (2010), Resettlement Policy Framework, Community Water and Sanitation Agency, Accra The World Banks’s New Environmental and Social Framework (2016), Fact Sheet, World Bank, Washington, DC The World Bank’s Environmental and Social Framework (2016), World Bank, Washington, DC Page 32 of 71 Page 33 of 71 APPENDIX I: PAP TABLE Table 12: Entitlements of PAPs on Transmission lines S/ Sex N 1 Female Business table located on Owner 30.00 Done right of way. Relocation of Business table required. PAP was Satisfied 2 Female Business table of Orange Owner 25.00 Done seller located on right of way. Relocation of Business table required. PAP was Satisfied 3 Male Owner 25.00 Done 4 Female Container located on right of Owner 30.00 Done way. Relocation of container required. PAP was Satisfied Table 13: Entitlements of PAPs on Distribution lines S/N Sex Description of Asset / Ownership of Compensati PAP Impact Affected Asset on Value consultation (Owners or (GH₵) and Tenant Negotiation 5 Male Relocation of MTN Mobile Owner 30.00 Done Money Kiosk located on right of way. PAP was satisfied 6 Male Bicycle repairing shop in the Owner 548.00 Done right of way. Restitution of Bicycle repairing shop platform (4.4m X 1m). PAP was Satisfied Page 34 of 71 7 Female Provision shop in the right of Owner 1,350.00 Done way. Restitution of Provision shop platform (5m X 1m). PAP was Satisfied 8 Female Indome and Porridge Selling Owner 318.00 Done shop in the right of way. Restitution of shop platform (5m X 1m). PAP was Satisfied 9 Female Provision shop in the right of Owner 535.00 Done way. Restitution of Provision shop platform requires (4.3m X 1m). PAP was Satisfied 10 Male Vulganizing shop on right of Owner Done way. Relocation of machine and Restitution of shop platform required (4.3m X 1m). PAP was Satisfied 11 Female Drinking spot in the right of Owner 598.00 Done way. Restitution of drinking spot platform required (4.8m X 1m). PAP was Satisfied 12 Female Keebab Business table located Owner 250.00 Done on right of way. Relocation of Business table/tent required. PAP was Satisfied 13 Female Boutique in the right of way. Owner 395.00 Done Restitution of platform required (2.7m X 1m). PAP was Satisfied 14 Male Repairing shop in the right of Owner 340.00 Done way. Restitution of platform required (3.5m X 1m). PAP was Satisfied 15 Male Damage of (46m X 3m). Maize Owner 74.00 Done farm in the right of way. PAP was Satisfied Page 35 of 71 16 Female Hair dressing saloon in the right Owner 248.00 Done of way. Restitution of wooden platform required 3.3m X 1m). PAP was Satisfied. 17 Female Pepper Seller business table Owner 20.00 Done located on the right of way. Relocation of table required. PAP was Satisfied 18 Female Metal scraps on right of way. Owner 30.00 Done Relocation of scraps required. PAP was Satisfied 19 Male Water tank located on the right Owner 10.00 Done of way. Relocation of tank required. PAP was Satisfied 20 Male Kiosk for selling cups located on Owner 25.00 Done right of way. Relocation of kiosk required. PAP was satisfied. 21 Male MTN Kiosk for mobile money Owner 462.00 Done located on right of way. Relocation of kiosk required. PAP was satisfied. 22 Female Business table for Tea selling Owner 432.00 Done located on right of way. Relocation of kiosk required. PAP was satisfied. 23 Male Metal Tank located on right of Owner 30.00 Done way. Relocation of Tank required. PAP was satisfied. Missing from LVD 24 Female Business table for selling Owner 20.00 Done rice/waakye located on right of way. Relocation of business required. PAP was satisfied. Page 36 of 71 25 Female Pavement of Cold store located Owner 747.00 Done on right of way. Restitution of platform required (6m X 1m). PAP was Satisfied. 26 Male Pavement of house located on Owner 747.00 Done right of way. Restitution of platform required (6m X 1m). PAP was Satisfied. 27 Female Fried Yam seller Business table Owner 50.00 Done located on right of way. Relocation of business table required. PAP was satisfied. 28 Male MTN vendor Business table Owner 20.00 Done located on right of way. Relocation of business required. PAP was satisfied. 29 Male Tiled pavement platform Owner 600.00 Done located on right of way. Restitution required. PAP was satisfied. 30 Female Business table located on the Owner 45.00 Done right of way. Relocation of business required. PAP was Satisfied 31 Female Wooden pavement of kiosk Owner 376.00 Done located on right of way. Restitution of wooden platform required. PAP was satisfied. 32 Male Wooden pavement of kiosk Owner 1,232.00 Done located on right of way. Restitution of wooden platform required. PAP was satisfied. 33 Female Tiled Pavement of Seamstress Owner 150.00 Done shop located on right of way. Restitution of pavement Page 37 of 71 required (1m X 9m). PAP was satisfied. 34 Female Paved entrance of shop located Owner 750.00 Done on the right of way. Restitution of pavement (1m X 10.5m) required. PAP was Satisfied 35 Female Fufu restaurant located on right Owner 2,093.00 Done of way. Restitution through pavement (2m X 2.3m) and relocation of wooden store required. PAP was satisfied. 36 Male Paved entrance of Television Owner 812.00 Done Shop located on right of way. Restitution of pavement (1m X 4.2m) required. PAP was satisfied. 37 Female Paved entrance of Shop located Owner 1,320.00 Done on right of way. Restitution of pavement (1m X 8.8m) required. PAP was satisfied. 38 Male Drinking spot located on right Owner 2,050.00 Done of way. Restitution of pavement (1m X 9.6m) required. PAP was satisfied. 39 Male Soft drinks shop located on Owner 2,050.00 Done right of way. Restitution of pavement (1m X 3.8m) required. PAP was satisfied. 40 Female Seamstress shop located on Owner 525.00 Done right of way. Restitution of pavement (1m X 3.5m) required. PAP was satisfied. 41 Female Missing CWSA Owner 560.00 Done Page 38 of 71 Female Missing CWSA Owner 20.00 Done 42 43 Female Tea, Fufu and Banku Business Owner 282.00 Done table located on the right of way. Relocation of business and restitution of bare ground required. PAP was Satisfied 44 Female Missing CWSA Owner 50.00 Done 45 Male Pavement located on right of Owner 523.00 Done way. Restitution of pavement (1m X 4.5m) required. PAP was satisfied. 46 Female Pavement located on right of Owner 25.00 Done way. Restitution of pavement (1m X 3.5m) required. PAP was satisfied. 47 Female Seamstress shop located on Owner 548.00 Done right of way. Restitution of pavement (1m X 3.6m) required. PAP was satisfied. 48 Female Soft drinks shop entrance Owner 548.00 Done Pavement located on right of way. Restitution of pavement (1m X 3.5m) required. PAP was satisfied. 50 Female Shop entrance Pavement Owner 473.00 Done located on right of way. Restitution of pavement (1m X 3.8m) required. PAP was satisfied Page 39 of 71 51 Female Shop entrance Pavement Owner 486.00 Done located on right of way. Restitution of pavement (1m X 3.8m) required. PAP was satisfied. 52 Female Spare part shop entrance Owner 570.00 Done Pavement located on right of way. Restitution of pavement (1m X 3.8m) required. PAP was satisfied. 53 Female Fried Yam seller business table Owner 223.00 Done located on right of way. Relocation and Restitution of bare ground (1m X 3.8m) required. PAP was satisfied. 54 Female Soft Drink store entrance Owner 873.00 Done Pavement located on right of way. Restitution of pavement (1m X 5.8m) required. PAP was satisfied. 55 Female Store entrance tiled Pavement Owner 984.00 Done located on right of way. Restitution of tiled pavement (1m X 4.8m) required. PAP was satisfied. 56 Male Shop entrance Pavement Owner 951.00 Done located on right of way. Restitution of tiled pavement (1m X 4.5m) required. PAP was satisfied. 57 Male Television Shop entrance Owner 560.00 Done Pavement located on right of way. Restitution of tiled pavement (1m X 4.5m) required. PAP was satisfied. Page 40 of 71 58 Female Kenkey seller business table Owner 50.00 Done located on right of way. Relocation of business table required. PAP was satisfied. 59 Male Tea seller business table Owner 20,00 Done located on right of way. Relocation of business table and bare ground restitution required. PAP was satisfied. 60 Male Mobile phone seller Shop Owner 602.00 Done entrance Pavement located on right of way. Restitution of tiled pavement (1m X 2.8m) required. PAP was satisfied. 61 Male Mobile phone seller Shop Owner 347.00 Done entrance Pavement located on right of way. Restitution of tiled pavement (1m X 2.8m) required. PAP was satisfied. 62 Male Pavement located on right of Owner 685.00 Done way. Restitution of pavement (1m X 5.5m) required. PAP was satisfied. 63 Female Relocation of Wakye business Owner 10.00 Done tent. PAP was satisfied. 64 Male Pavement located on right of Owner 772.00 Done way. Restitution of pavement (1m X 5.5m) required. PAP was satisfied. 65 Male Pavement of Tea store located Owner 824.00 Done on right of way. Restitution of pavement (1m X 6.5m) required. PAP was satisfied. 66 Male Pavement of Provision store Owner 697.00 Done located on right of way. Restitution of pavement (1m X Page 41 of 71 5.6m) required. PAP was satisfied. 67 Female Pavement of drink store located Owner 411.00 Done on right of way. Restitution of pavement (1m X 3.3m) required. PAP was satisfied. 68 Female Pavement of mosque located Owner 872.00 Done on right of way. Restitution of pavement (1m X 7m) required. PAP was satisfied. 69 Male Relocation of Lotto business Owner 25.00 Done kiosk on right of way. PAP was satisfied 70 Male Relocation of Lotto business Owner 25.00 Done kiosk on right of way. PAP was satisfied. 71 Female Fruits seller business table Owner 70.00 Done located on right of way. Relocation of business table required. PAP was satisfied. 72 Male Lotto kiosk located on right of Owner 25.00 Done way. Relocation of business table required. PAP was satisfied. 73 Female Pavement of comestic shop Owner 573.00 Done located on right of way. Restitution of pavement (1m X 4.6m) required. PAP was satisfied. 74 Female Pavement of comestic shop Owner 1,096.00 Done located on right of way. Page 42 of 71 Restitution of pavement (1m X 8.8m) required. PAP was satisfied. 75 Female Pavement of comestic shop Owner 1,071.00 Done located on right of way. Restitution of pavement (1m X 8.8m) required. PAP was satisfied. 76 Male Owner 311.00 Done 77 Female Relocation of earthen stoves Owner 100.00 Done and firewood located on right of way. PAP was satisfied. 78 Female Relocation of Lotto business Owner 30.00 Done kiosk on right of way. PAP was satisfied. 79 Male Provision shop located on right Owner 1,632.00 Done of way. Restitution of pavement blocks (1m X 11.5m) required. PAP was satisfied. 80 Male Owner 598.00 Done 82 Female Cassette seller kiosk located on Owner 25.00 Done right of way. Relocation of business table and bare ground restitution required. PAP was satisfied. 83 Female Shop staircase pavement Owner 50.00 Done located on right of way. Restitution of staircase required. PAP was satisfied. 84 Male Electrical and plumbering tiled Owner 1,70.00 Done pavement located on right of way. Restitution of tiled Page 43 of 71 pavement (6.8m x 1m) required. PAP was satisfied. 85 Male Pavement located on right of Owner 858.00 Done way. Restitution of cement pavement (5.3m x 1m) required. PAP was satisfied. 86 Female Pavement located on right of Owner 792.00 Done way. Restitution of Tile pavement (4.4m x 1m) required. PAP was satisfied. 87 Female Waakye business table located Owner 50.00 Done on right of way. Relocation of business table and bare ground restitution required. PAP was satisfied. 88 Male Metal located on right of way. Owner 360.00 Done Relocation of business table and bare ground restitution required. PAP was satisfied. 89 Female Owner 25.00 Done 90 Female Owner 25.00 Done 91 Pavement located on right of Tent 3,469.00 Done way. Restitution of Tile pavement (18.8m x 1m) required. PAP was satisfied. 92 Male MTN kiosk Pavement located Owner 337.00 Done on right of way. Restitution of Tile pavement (2m x 1m) required. PAP was satisfied. Page 44 of 71 93 Female Koko table located on right of Owner 50.00 Done way. Relocation of business table. PAP was satisfied. 94 Female Business table on right of way. Owner 30.00 Done Relocation of business table. PAP was satisfied. 95 Female Business table of assorted Owner 50.00 Done porridge seller located on right of way. PAP was satisfied. 96 Male Relocation of metal tank Owner 30.00 Done located on right of way. PAP was satisfied. 97 Female Relocation of provision business Owner 50.00 Done table located on right of way. PAP was satisfied. 98 Female Pavement of Veterinary Owner 411.00 Done Building on right of way. Restitution of concrete pavement (3m x 1m) required). 99 Male Business table of Tuozafi (TZ) Owner 50.00 Done seller located on right of way to be relocated. PAP was satisfied. 100 Male Sportswear shop pavement Owner 535.00 Done shop located on right of way. Restitution on concrete pavement (4m x 1m) required. PAP was satisfied. 101 Male Barber shop pavement on right Owner 450.00 Done of way. Restitution of concrete pavement (2.5m x 1m) required. PAP was satisfied. 102 Male General merchant shop Owner 450.00 Done pavement on right of way. Restitution of concrete Page 45 of 71 pavement (2.5m x 1m) required. PAP was satisfied. 103 Male Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 104 Female Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 105 Male Market pavement located on Owner 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 106 Male Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 107 Male Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 108 Female Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 109 Male Market pavement located on 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 110 Female Market pavement located on Owner Done right of way. Restitution of 50.00 pavement blocks required. PAPs were satisfied. 111 Female Market pavement located on Tent 50.00 Done right of way. Restitution of Page 46 of 71 pavement blocks required. PAPs were satisfied. 112 Female Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 113 Male Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 114 Male Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 115 Male Market pavement located on Tent 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. 116 Female Market pavement located on Tentant 50.00 Done right of way. Restitution of pavement blocks required. PAPs were satisfied. Page 47 of 71 APPENDIX II: COMPENSATION PAYMENT FORM Page 48 of 71 APPENDIX III: COMPENSATION DISCLOSURE FORM Page 49 of 71 APPENDIX IV: GRIEVANCE REDRESS SHEET Page 50 of 71 APPENDIX V: LAND ACQUISITION FORM COMMUNITY WATER AND SANITATION AGENCY ...………….……………………………………………………………………………… REGION (LAND ACQUISITION FORM) ACQUISITION OF LAND FOR THE CONSTRUCTION OF …………………………………………………………………………… AT ……………………………………………………...AREA/ SUBURB IN THE ………………………………………………….COMMUNITY OF THE …………………………………………………..… DISTRICT NAME OF LEAD FACILITATOR (S) 1. ……………………………………………………… Signature……………………………………………... NAME OF ASSOCIATE FACILITATOR (S) 1. ……………………………........................... Signature…………………………………………….. DATE: ……/………………../20….. Page 51 of 71 SUSTAINABLE RURAL WATER SUPPLY & SANITATION PROJECT (AF-SRWSP) COMMUNITY SMALL TOWN PIPED WATER PROJECT LAND ACQUISITION FORM RELEASE OF LAND FOR ……………….…… COMMUNITY SMALL TOWN PIPED WATER PROJECT I/We …………………………………………………………. being the owner(s) of the parcel of land located in ………………….…………area of the ……………………………………………………………. Community, have agreed to release the said land measuring ………………………………m2 as shown on the sketch (see attached) to the …………………………………………………………….Community in support of the community Small Town Piped Water Supply Project. This document and the process involved were read and explained to me in a language that I/We understand. I/We therefore agree to release the said land under the following conditions: 1. …………………………………………………………………………………………………………………………………………………… 2. ……………………………………………………………………………………………………………………………………………………… 3. Out of my (our) own free will without any compensation consideration whatsoever and under no circumstance will I/We claim back the land in so far as the purpose for which the land was taken still holds. LAND OWNER(S) Signed ………………………………… Signed…………………………………… Name …………………………………. Name…………………………………… Date………………………………… Date ……………………………….. Tel …………………………………………. Tel …………………………………………. WITNESS FOR LANDOWNER(S) Signed ……………………………………….. Tel Name …………………………………. Relationship with land owner(s)……………………………….. Date……………………………………. CHIEF/ TINDANA/ CLAN HEAD Signed …………………………………….. Name …………………………………. Position………………………………….. Date……………………………………. DISTRICTASSEMBLY Signed …………………………………… Tel Name …………………………………. Position…………………………………. Date……………………………………. WITNESS (DWST/ DISTRICTSAFEGUARD OFFICER) Signed ……………………………………. Tel Name …………………………………. Position…………………………………... Date……………………………………. Page 52 of 71 SKETCH SHEET FOR THE ACQUIRED LAND GPS Coordinate of land Point Longitude Latitude Line Distance A A-B B B -C C C-D D D-A E F G Page 53 of 71 PICTURE SHEET (Must capture the owner(s) and witnesses involved in the land acquisition and compensation payment processes) Figure 1: Picture of land owner(s) signing the land acquisition form Figure 2: Picture of the payment processes for the land acquisition form Page 54 of 71 LAND COMPENSATION RECEIPT NAME OF LANDOWNER(S): …………………………………………………………………. HOUSE ADDRESS: ………………………...…………………………………………………… COMMUNITY: ………………………………DISTRICT…………………………….………. REGION: ………………………………………………………………………………………… TELEPHONE NUMBER……………………………………………………………………….. DATE……………………………………….. RECEIVED FROM………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………............................... The sum of ………………………………………………………………………………………………………………………… …………………………………………………….. CEDIS………………………………..…PESEWAS Being the cost/ compensation for ……………………………m2 piece of land located at…………....... ……………………………………in the………………………………………community ……………....................... ………………………………………………………………………………………………………………………………………….. Cash / Cheque No. ………………………………………..Balance………………………………………………………. GHȼ ……………………………………………….. Signature Page 55 of 71 APPENDIX VI: COMPLIANCE MONITORING, PERFORMANCE TRACKING AND REPORTING TOOL SUSTAINABLE RURAL WATER AND SANITATION PROJECT SAFEGUARDS COMPLIANCE MONITORING, PERFORMANCE TRACKING AND REPORTING TOOL STPWS CONSTRUCTION Compliance to Month Month Month Quarterly Rating Safeguards Remarks Measures Issue Safeguards Measures Complied Partially Not Complied Partially Not Complied Partially Not Complied Complied Complied Complied Complied Complied Involuntary Resettlement issues Resettlement captured during feasibility studies and hydro-geological investigations Project design and layout shared with communities Land owners investigated, Project Affected Persons identified and documented DistrictSafeguards Team disclose right and compensation benefits to beneficiaries Consultation with land owners carried out Page 56 of 71 Land acquisition forms used to document released lands Cut of date disclosed to beneficiary community DistrictARAP prepared to guide resettlement issues Compensation paid Voluntary Resettlement issues Resettlement captured during feasibility studies and hydro-geological investigations Project design and layout shared with communities Land owners investigated, Project Affected Persons identified and documented DistrictSafeguards Team disclose right and compensation benefits to beneficiaries Land acquisition forms used to document released lands Page 57 of 71 Cut of date disclosed to beneficiary community District ARAP prepared to guide resettlement issues Safeguards speaking points for community meeting prepared Land size determined and voluntary land donors safeguarded from 50% loss of land Lands confirmed not to be under litigation Lands acquisition document endorsed by owners with witnesses Citizen Setting of Engagement Grievance Redress / Grievance Teams Redress Training of Grievance Redress Teams Speaking points on Grievance Redress Prepared Grievances prepared and available for use Page 58 of 71 by aggrieved persons Grievance Redress Team consults aggrieved persons on time for redress Grievances and resolution process well documented and filled Stakeholder engagement plan prepared Monthly stakeholder / site meetings organised Gender Representation of Women in WSMTs and safeguards activities Women participation in sitting of boreholes Safeguards CSF trained on Capacity Safeguards issues Enhancement DST trained on Safeguards issues Page 59 of 71 Safeguards officers of borehole firm & water consultants trained Safeguards Team in place and functional ARAP implementation plans in place Monitoring of ARAP implementation on-going Report Submission of report by contractor Page 60 of 71 APPENDIX VII: SOCIO-ECONOMIC DATA COLLECTION INSTRUMENT COMMUNITY WATER AND SANITATION AGENCY BRONG AHAFO REGION ADDITIONAL FINANCING – SUSTAINABLE RURAL WATER AND SANITATION PROJECT SOCIO-ECONOMIC DATA COLLECTION INSTRUMENT FOR CONSULTATION WITH PROJECT AFFECTED PERSONS INTRODUCTION Good morning / afternoon Sir or Madam. My name is ……………………………………….. and I work for …………………………………………………………… I am here to collect socio economic data on Project Affected Persons associated with the construction of ……………………………….Small Town Piped Water System in the ……………………… …………………………District …………………………………Region for the development of Abbreviated Resettlement Action Plan (ARAP). All information that I will solicit from you will only be used for the development of ARAP so kindly provide me with accurate data. Your participation is however voluntary and you may withdraw from the exercise whenever you deem it necessary. BASIC SOCIO ECONOMIC DATA 1. Sex: A. Male [ ] B. Female [ ] 2. Religion: A. Christian [ ] B. Muslim [ ] C. Pagan [ ] D. Others [ ] 3. Literacy: A. Literacy [ ] B. Illiteracy [ ] 4. Livelihood: A Petty Trading [ ] B. Farming [ ] C. Others [ ] 5. Dependency: A. Below 3 dependants [ ] B. 4 to 6 dependants [ ] C. 7 dependants and above [ ] 6. Vulnerability: A. 70 years and above [ ] B. Physically Challenge Person [ ] C. Widow/Widower [ ] D. Organ [ ] E. Pro Poor [ ] 7. Income: A. GHS 20.00 and below [ ] B. GHS 21.00 to 40.00 [ ] C. GHS 41.00 to 60.00 [ ] D. GHS 60.00 and above [ ] THANK YOU FOR YOUR PARTICIPATION Page 61 of 71 APPENDIX VIII: CHECKLIST FOR CONSULTATION AND NEGOTIATION WITH PAPs COMMUNITY WATER AND SANITATION AGENCY BRONG AHAFO REGION ADDITIONAL FINANCING – SUSTAINABLE RURAL WATER AND SANITATION PROJECT CHECKLIST FOR CONSULTATION AND NEGOTIATION WITH PROJECT AFFECTED PERSONS S/N Issue Brief Speaking Point 1. Scope of the High level Tanks Project / Basic Water System Office Project Stand Pipes Information Household Connections Transmission and distribution Lines Commencement of sub project Project duration Constructors and Consultants and their key project safeguards responsibilities (public safety) 2. Identification of All PAPs are to be consulted and negotiated with before Project Affected the commencement of works Persons / Impact disclosure to The PAPs are made to understand the specific sub project PAPs that will affect them and its associated impact on their asset or livelihood: a. Environmental impact b. Social impact c. Livelihood impact etc. 3. Compensation PAPs are made known that fair and adequate compensation Discussion will be paid to them before the commencement of construction works. 4. Eligibility and a. Structures Entitlement Replacement cost method will be used to determine the market value and based on land in comparable site, related structure and support services, prices of items on the local market, cost of transport and estimate for construction of new ones. b. Farm crops and trees Cash compensation will be determined for the PAP for damages or destruction of crops based on negotiations with the Land Valuation Division. c. Loss of Income Page 62 of 71 Value will be based on net monthly profit for the business to cover the period when the business is not operating. d. Disturbance Allowance Disturbances allowance will be valued at 10% of total compensation a. Persons with formal legal rights to land Persons with formal legal right to land will be compensated for land lost and other assistance b. Persons without formal legal rights to land at time of notification but have claims to property recognized by community leaders Persons without formal legal rights to land at time of notification but have claims to property recognized by community leaders will be compensated for land lost and other assistance c. Persons with no recognizable legal right or claim to land they are occupying e.g. Squatters PAPs will be provided with resettlement assistance in lieu of compensation for land occupied d. Persons encroaching on land after the notification No compensation will be given to such persons to relocate 5. Valuation Valuation of asset will be done by the land commission. PAPs are entitle to negotiate with the Land Valuation Division in the determination of the compensation 6. Compensation 3. Cash compensation to affected persons Payment / 4. Material support to build structures or to relocate options 5. Restitution of affected asset 7. Compensation 1. Compensation will be paid to PAPs before the Payment Process commencement of construction 2. Compensation will be paid by a compensation payment team comprising of the MMDAs / CWSA and the Community Safeguards Team 3. Entitlement forms will be given to every PAP stating the his/her compensation entitlement 4. Compensation Payment Form will be completed in duplicate to demonstrate payment of compensation. 8 Grievance PAP are made to understand that they can channel all their Redress grievances through the Community Safeguards Officers for redress. If their grievances remain unresolved with 2 weeks the Regional and National Safeguards Teams will take up the issues for redress. Page 63 of 71 APPENDIX IX: MINUTES OF MEETING WITH PAPs COMMUNITY WATER AND SANITATION AGENCY – BRONG AHAFO REGION MINUTES OF CONSULTATION AND NEGOTIATION MEETING WITH PROJECT AFFECTED PERSONS HELD ON THURSDAY 9TH AUGUST 2018 AT PRANG CHIEF’S PALACE Attendance list of Key Personalities: 1. Nana K. Nyarko III- - Prang - Chief 2. George N.N Amartei - CWSA, BAR - ESS 3. James Dogoli - CWSA, BAR - Hydrogeologist 4. Obed Asiedu - CWSA, BAR - WSS 5. Ato Quansah - STT, CWSA - ESS 6. Edward Ackom - STT, CWSA - Engineer 7. Richard Atiogbe - STT, CWSA - Engineer 8. Musa Saibo - Pru West M - Engineer 9. Michael Nyame - Pru West M - DEHO 10. Daniel Nnebini - Pru West M - Planner 11. Faiza Sulemana - Prang / Assemblyman - CSF 12. Nana Atta Kakra - Prang - CSF 13. Beauty Gdoku - Prang - CSF 14. Number of PAPs Present / Representatives (116) ITEM DECISION ACTION BY 1.0 OPENING: The meeting began at about 11:30 am. Faiza Sulemana, the Faiza Assemblyman of the Prang community and Nana Ata Kakra, Sulemana Community Safeguards Facilitator on behalf of the Chief of and Nana Prang formally welcomed all guests and PAPs at the Atta Kakra meeting. They stressed on the need for the Prang community to have adequate water to meet its demands especially in the newly developed areas. 2.0 The chief welcomed the participants and re-iterated his Chief of readiness to support the project. He asked the team to brief Prang / the community members on compensation eligibility, Nana K. entitlement and payment procedures. He promised to Nyarko further meet all the PAPs after the CWSA, Pru West District and Land Valuation Division staff have left his Palace. Page 64 of 71 3.0 Mr. Daniel Nnebini asked permission from the Chief to Mr. Daniel allow the CWSA team to brief the PAPs on the project Nnebini related information regarding identification of PAPs, asset valuation and payment of compensation. 3.1.1 Scope of the Project: Mr. George N. N Amartei mentioned that the scope of the George N. project to all the PAPs covering the construction and N Amartei mechanization of 3 boreholes, 1 high level tanks, 1 Water system office and a total of 5,000 m transmission and distribution lines in the Prang community. He again mentioned that the community will benefit from 6 standpipes. 3.1.2 Impact of the Project: Mr. George N.N Amartei explained to all the PAPs the George N. impact of the project covering environmental, social and N Amartei livelihood impacts. 4.0 a. Environmental 4.1.1 He mentioned that the trenches to be dug for the laying of the pipelines may create some disturbances including noise Mr. James and dust pollution. Dogoli b. Social and livelihood issues Mr. James Dogoli stated that the sub projects may affect their lands intended for other forms of development. The relocation of businesses tables, tents and other structures including kiosks and containers may affect businesses and income of the PAPs during the project. 4.1.2 Entitlement and Eligibility Structures Mr. James Dogoli explained that replacement cost method will be used to determine the Mr. James market value, and based on land in comparable site, related Dogoli structure and support services. He also mentioned that the prices of items on the local market, cost of transport and estimate for construction of new ones will be used to determine the entitlement of PAPs. In all the officers of the land valuation will negotiate with PAPs in the final determination of compensation values. Page 65 of 71 4.1.3 Farm crops and Trees Mr. Emmanuel Ato Quansah mentioned that cash compensation will be determined for the PAP for damages Mr. or destruction of crops based on negotiations with the Land Emmanuel Valuation Division. Ato Quansah 4.1.4 Loss of Income Mr. Emmanuel Ato Quansah emphasised that the value will Mr. be based on net monthly profit for the business to cover the Emmanuel period when the business is not operating. Ato Quansah 4.1.5 Disturbance Allowance Mr. Emmanuel Ato Quansah mentioned that disturbances allowance will be valued at 10% of total compensation as Mr. per the Resettlement Policy Framework of the SRWSP. Emmanuel Ato Quansah Persons with formal legal rights to land / 4.1.6 Persons without formal legal rights to land at time of notification but have claims to property recognized by community Mr. Emmanuel Ato Quansah took time to explain the eligibility and entitlement packages to all the PAPs and Mr. other stakeholders. He explained that persons within this Emmanuel category will be compensated for land lost and other Ato assistance. Quansah 5.0 However, he mentioned that persons with no recognizable legal right or claim to land they are Mr. occupying e.g. squatters will be provided with resettlement Emmanuel assistance in lieu of compensation for land occupied. He Ato then stated that persons encroaching on Quansah land after the notification will not be paid any form of compensation. Valuation 6.0 Mr. Emmanuel Ato Quansah mentioned that valuation of asset will be done by the land commission. PAPs are entitled Mr. to negotiate with the Land Valuation Division in the Emmanuel determination of the compensation. The valuation will be Ato done in line with statutory guidelines and as per the Quansah Page 66 of 71 Resettlement Policy Framework. He assured the PAPs that adequate and fair compensation will be paid to them. Compensation Option 7.0 Mr. Emmanuel Ato Quansah stated the two main Mr. compensation options available for payment under the Emmanuel project. He outlined the two main compensation option to Ato include Quansah 1. Cash compensation to affected persons 2. Restitution of affected asset Compensation Payment Process 8.0 According to Mr. Emmanuel Ato Quansah the payment of compensation will involve a number of process. He Mr. explained that: Emmanuel 1. Compensation will be paid to PAPs before the Ato commencement of construction Quansah 2. Compensation will be paid by a compensation payment team comprising of the MMDAs/CWSA and the Community Safeguards Team 3. Entitlement forms will be given to every PAP stating the his/her compensation entitlement 4. Compensation Payment Form will be completed in duplicate to demonstrate payment of compensation Grievance Redress 9.0 Mr. Daniel Nnebini a member of the Pru West District Safeguards Team took his time to address the PAPs on Grievance Redress Issues. They explained that PAP can Mr. Daniel channel all their grievances through the Community Nnebini Safeguards Officers for redress. If their grievances remain unresolved within 2 weeks, the Regional and National Safeguards Teams will take up the issues for redress. Mr. Daniel Nnebini on behalf of the District Safeguards Team pledged their support for the entire project and Mr. Daniel committed themselves in ensuring that fair and adequate Nnebini compensation are paid to the PAPs. The District Safeguards Team assured the participants of the meeting that they will keep all the necessary documentation on all the processes. Page 67 of 71 Feedback from stakeholders/ PAPs 10.0 The Chief of Prang stated that, the lands occupied by all the shop owners along the roads are for temporal occupancy and Naan K. must not impede development in the community. He Nyarko, stressed that he gave out the land space temporarily for Chief of business men. He emphasized that since that area is part of Prang the road reservation ear-marked by the government for development including the construction of water systems, he entreated all PAPs to cooperate with the project managers and contractors for a smooth project implementation. He however pleaded that persons whose assets cannot be avoided during the project should be adequately compensated. This he said he will ensure that the people of the community are not made worse off than they were before Naan K. the project. Nyarko, Chief of The Assembly member for the Prang township, Faiza Prang Sulemana appealed to the community to cooperate with CWSA and land valuation in the valuation of asset and entire compensation determination and payment processes. Mr. N. N Amartei thanked the Chiefs and elders of Prang for the support CWSA and the Pru West District Assembly have received from them. Faiza Sulemana CLOSING: The meeting was brought to an end with a closing prayer Mr. N. N from Mr. Faiza Sulemana The meeting officially ended at Amartei 12:30 pm with all stakeholders satisfied. Page 68 of 71 APPENDIX X: EVALUATION INDICATORS FOR RESETTLEMENT ISSUES EVALUATION INDICATORS FOR RESETTLEMENT ISSUES 1. Was land ownership categorized and handled separately (voluntarily and involuntary)? 2. How were public institutions involved in the Land Acquisition processes? 3. How was the impact / land acquisition, resettlement and livelihood restoration addressed in compliance with the RPF? 4. Were communal/stool/public lands were considered first to minimise compensation payment? 5. Were voluntary land donations encouraged but carried out within strict guidelines to avoid abuse? 6. Were physical displacement were avoided as much as possible? 7. Were fair and adequate compensation paid to affected people? 8. Were compensations paid before destruction of property/crops? 9. Were compensations determined at full replacement cost? 10. How were affected structures (buildings, kiosks etc.) valued? 11. Were market value as at the time of replacement and that of the Land Valuation Board rates used as a guide in the valuation of crops affected on farms? 12. Were EPA requirements followed during tree felling? 13. Were cash paid for every tree felled and in addition grow two or more at location similar to where the other was felled? 14. Was 10% of the total compensation paid as disturbance allowance to project affected person? 15. Were the estimations of net monthly profit for affected business based on records, application of net monthly profit to the period when business is not operating used in cases of loss of income? 16. Was the framework for the compensation/resettlement applied 17. Were livelihood restoration measures considered 18. Were vulnerable persons identified and special assistance offered during the compensation implementation process. 19. Were Communities properly and adequately informed of plans and also their rights and options relating to their properties that may be affected by the project? 20. Were compensation offered timely in cash and/ or kind? 21. Were consultations done to ensure that all community members were informed and made fully aware of their rights and options regarding the resettlement activity? 22. Were the impact on ands and assets made? 23. Was a compensation committee established with representatives of the affected persons 24. Were the affected persons engaged in active consultations at the beginning of the project? 25. Were affected persons notified through both formal (in writing or entitlement notice) and informal (verbal) manner? 26. Is there an inventory of land donations and/or assets acquired prepared to inform the basis for planning, progress reporting, and monitoring of sub-projects that require land for civil works? 27. A contract listing all property and land/ farms surrendered and the types of compensation (both cash and kind) were prepared? 28. Are donors of voluntarily lands fully informed of the subproject and the implications Page 69 of 71 of donating the property 29. Were the land acquisition forms used? 30. Were community members made aware of the grievance redress sheet and its usage? 31. Is grievance redress structure available in the community and how has the grievance redress mechanism provide feedback to the project and community? 32. How do affected persons who were not satisfied with proposed entitlements or its implementation, able to seek for redress? 33. Was it the responsibility of the GoG through the DAs to pay compensations and the CWSA to facilitate this through the sector Minister and the RCC? 34. Has the evaluation programme implemented to periodically check on compliance with policy and provided lessons to amend strategies, especially in the longer term? 35. Was the evaluation done based on current World Bank procedures including gender considerations, and also national provisions on resettlement where they were consistent? 36. Was the community consulted when developing the concepts of the subproject with the intent of engaging their interests in the subproject? 37. Were key stakeholders consulted in the development of the ARAP? 38. Were all persons directly and indirectly affected by the project made to feel any sense of belonging to the project? Page 70 of 71 APPENDIX XI: GRIEVANCE REDRESS MECHANISM COMMUNITY GRIEVANCE GRIEVANCE RESOLUTION COMMUNITY SAFEGUARDS Exist at the community TEAM Level for conflict (3 member Team) resolution DISTRICT LEVEL Grievance resolution not exceeding 1 week GRIEVANCE DISTRICT SAFEGUARDS TEAM Exist at the District Level for (3 member Team) conflict resolution REGIONAL LEVEL Grievance resolution not exceeding 2 weeks GRIEVANCE REGIONAL SAFEGUARDS TEAM Exist at the Regional Level (3 member Team) for conflict resolution NATIONAL LEVEL Grievance resolution not exceeding 2 weeks GRIEVANCE SAFEGUARDS TECHNICAL TEAM Exist at the National Level (4 member Team) for conflict resolution Grievance resolution not exceeding 2 weeks LAW COURT Figure 1: Grievance Redress Flow Chart Source: CWSA-STT, 2018 Page 71 of 71