The World Bank Report No: ISR11615 Implementation Status & Results Sri Lanka E-Lanka Development (P081771) Public Disclosure Copy Operation Name: E-Lanka Development (P081771) Project Stage: Implementation Seq.No: 18 Status: ARCHIVED Archive Date: 27-Sep-2013 Country: Sri Lanka Approval FY: 2005 Product Line: IBRD/IDA Region: SOUTH ASIA Lending Instrument: Specific Investment Loan Implementing Agency(ies): Key Dates Board Approval Date 21-Sep-2004 Original Closing Date 31-Dec-2009 Planned Mid Term Review Date 29-Jan-2008 Last Archived ISR Date 06-Jun-2013 Effectiveness Date 27-Jan-2005 Revised Closing Date 31-Dec-2013 Actual Mid Term Review Date 29-Jan-2008 Project Development Objectives Project Development Objective (from Project Appraisal Document) The project developmet obective is to enhance growth and equity through:(i) improved access and use of means of information and communication;(ii) access to and use of public services on-line by businesses and citizens; and (iii) enhanced competitiveness of the private sector and in particular of knowledge industry and SMEs. The objective will be achieved by: (i) establishing an effective, citizen-centered and business-friendly government; (ii) empowering the rural poor, disadvantaged groups, women, and youth through increased and affordable access to information and communication tools; (iii) developing leadership and skills in ICT; and (iv) creating employment in the ICT industry and ICT.enabled services, and enhancing the competitiveness of user industries and services. Project component programs are 1.ICT Policy, Leadership and Institutional Development Program 2.ICT Human Resources Development and Industry Promotion Program 3.Regional Telecommunication Network Development Program 4.Telecenter Development Program 5.Reengineering Government Program 6.E-Society Program Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost E-POLICY AND INSTITUTIONAL DEV. PROG. 2.55 E-GOVERNMENT PROGRAM 3.75 Public Disclosure Copy E-SOCIETY PROGRAM 1.24 ICT CAPACITY BUILDING PROGRAM 1.31 REGIONAL TELECOMMUNICATIONS PROGRAM 0.55 Telecenters 1.15 Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Page 1 of 6 The World Bank Report No: ISR11615 Previous Rating Current Rating Overall Risk Rating Moderate Public Disclosure Copy Implementation Status Overview This is the third ISR for the Additional Financing Project. Additional Financing (AF) is intended to support the implementation momentum that was created during the previous years of project implementation and to extend ICT services to the areas that were not covered during the original period, especially the North and East of the country. The implementation of Additional Financing also requires continued tracking of - some of the most- important indicators in the parent project. These indicators included: (i) Number of citizens carrying out on line transactions with the central Government; number of Chief Information officers (CIOs) trained as agents of change in Government Departments and Agencies and the number of jobs created through IT and IT enabled services. The performance so far has been as follows: In December 2012 7.2 million citizens carried out on-line transactions with the Central Government and by April 2013 it had increased to 9.1 million (a 26% increase since December 2012). In 2013, 42% of the new 165 CIOs to be trained had been trained and the plan is to train the balance training is planned during the next few months.The job and employment agenda is being addressed through fostering ICT and IT enabled services industries. By the end of 2012 this sector had created over 70,000 jobs that were directly attributable to the project's intervention and a survey is planned to collect the data on project achievements before end of the Project. The implementation of activities that are being supported by the Additional Financing has started in earnest and the disbursements have picked up which were initially low due to delays in procurement. The linking of the rest of the country to the Lanka Government Network (with additional financing to the Re-Engineering Government Component) will provide the necessary tools for public sector staff to be more productive and efficient and in turn enable the delivery of convenient and effective services to the citizens . This is in addition to the introduction of twenty new e-services (G2G, G2C, and G2B) that are being implemented in collaboration with 550 government organizations and 25 district secretariats. Training in specific areas of change management is being provided for government officials from the northern districts of Jaffna, Vuvuniya, Kilinochchi, Trinco, Mulativu and Mannar in Government entities where e-services will be rolled out. Already the setting up of 40 tele-centers in the Northern and Eastern provinces has been initiated. Locations No Location data has been entered Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Improved access and use of ICT in target Number Value 0.00 50811.00 40000.00 areas (1A) Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments The next survey is planned for The original target was 5000, Public Disclosure Copy September 2013. but this was revised upwards during Additional Financing to 40,000. Satisfaction rate of use of e-applications Percentage Value 0.00 96.00 70.00 developed Sub Type Supplemental Improved access and use of ICT in target Percentage Value 0.00 80.00 75.00 areas (1B)-E Society Date 30-Jun-2004 25-Mar-2011 31-Dec-2011 Page 2 of 6 The World Bank Report No: ISR11615 Comments CAP is the community The new survey to be carried CAP - 25% low usage, 44% assistance program and PAP out in Sept. 2013 average, 31% high usage; is the partnership assistance PAP - 20% low usage, 80% program. The 80% is the rate high usage Public Disclosure Copy of satisfaction with the applications developed through the e-society Fund by users. Access to and use of public services on-line by Number Value 0.00 9060061.00 7500000.00 business and citizens (2) Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments 50% of Government Organizations comply Percentage Value 0.00 38.00 50.00 with e-government policy Sub Type Supplemental % reduction in average time to obtain Number Value 20.00 government services by citizens and level of Sub Type Date satisfaction Breakdown Comments < 8 hrs - 32% A survey is planned to collect 9-40 - 17% the data prior to closing date. 41-80 - 14% > 80 hrs - 37% Enhanced competitiveness of the private sector Number Value 20279.00 70256.00 60000.00 and in particular of knowledge industry and Date 30-Jun-2004 25-Mar-2011 31-Dec-2013 SMEs - # of jobs created in ICT Comments Survey is being carried out to obtain latest data. Reach 4.2 score on the business usage Number Value 3.46 4.60 4.70 subscale of the NRI index Sub Type Supplemental Intermediate Results Indicators Public Disclosure Copy Indicator Name Core Unit of Measure Baseline Current End Target Developed local leadership in ICT and enabling Percentage Value 641.00 717.00 685.00 environment (KPI1) Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments Unit of measure is number not This target has been percentage-Not permitted to achieved. change Page 3 of 6 The World Bank Report No: ISR11615 ICTA effectively meeting its annual targets in Percentage Value 0.00 100.00 100.00 the strategic plan Sub Type Supplemental Public Disclosure Copy Improvement in rating of ICT policy Number Value 3.13 2.60 4.19 environment using NRI index Sub Type Supplemental Establish 200 telecenters out of which 170 will Number Value 0.00 729.00 240.00 be operational and 75 financially sustainable Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments 533 operational, 351 208 operational, 85 financially financially sustainable sustainable. The additional financing will add 40 more for the underserved areas Gender and age diversity of telecenter users Percentage Value 0.00 48.00 40.00 Sub Type Supplemental Age diversity of telecenter users - Youth Percentage Value 0.00 82.00 70.00 participation Sub Type Supplemental Effective citizen-centered and business friendly Number Value 0.00 155.00 165.00 government -e-services Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments 0 services for private sector, 0 135 services for private The original target of 145 for public sector sector, 20 for public sector services was achieved by the original project . The additional financing project added another 20 services to be developed to a total target of 165. Increased awareness of ICT opportunities, Percentage Value 0.00 77.00 75.00 capacity to implement ICT projects, and to Public Disclosure Copy Date 30-Jun-2004 25-Mar-2011 31-Dec-2013 contribute to socio-economic development Comments CAP is the community Completed. CAP: 70% aware, 70% have assistance program and PAP access; is the partnership assistance PAP: 70% aware, 70% have program. access % of projects (recommended by e-Society Percentage Value 0.00 82.90 80.00 Fund Board for funding) scaled up/ replicated Sub Type by donors Supplemental Page 4 of 6 The World Bank Report No: ISR11615 Level of competition for Partnership grants Percentage Value 0.00 12.50 3.00 measured by ratio of applications to grants Sub Type awarded Supplemental Public Disclosure Copy Level of competition for Community grants Percentage Value 0.00 3.40 3.00 measured by ratio of applications to grants Sub Type awarded Supplemental Data on Financial Performance (as of 13-Jun-2013) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P081771 IDA-39860 Effective 21-Sep-2004 15-Dec-2004 27-Jan-2005 31-Dec-2009 31-Dec-2013 P081771 IDA-50510 Effective 31-Jan-2012 01-Mar-2012 23-Mar-2012 31-Dec-2013 31-Dec-2013 P081771 TF-52884 Closed 24-Sep-2004 24-Sep-2004 24-Sep-2004 03-Oct-2007 23-Sep-2008 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P081771 IDA-39860 Effective USD 53.00 42.71 10.29 45.46 0.00 106.00 P081771 IDA-50510 Effective USD 11.00 11.00 0.00 5.10 5.72 46.00 P081771 TF-52884 Closed USD 0.91 0.44 0.48 0.44 0.00 100.00 Disbursement Graph Public Disclosure Copy Page 5 of 6 The World Bank Report No: ISR11615 Public Disclosure Copy Key Decisions Regarding Implementation Disbursements under the Additional Financing Project have been low due to delayed procurement and slow replication of the e-services program. A fortnightly review is planned on the procurement process to avoid further delays. Restructuring History CD Decision on 14-Nov-2008, Level two Approved on 29-Apr-2011, Level two Approved on 18-Oct-2011, Level two Approved on 19-Dec-2011 Related Projects P128702-SL: E-Srilanka Development Project Additional Financing Public Disclosure Copy Page 6 of 6