The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Energy Sector Improvement Project (P168273) MIDDLE EAST AND NORTH AFRICA | Tunisia | Energy & Extractives Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 2 | ARCHIVED on 24-Apr-2020 | ISR41251 | Implementing Agencies: STEG, STEG Key Dates Key Project Dates Bank Approval Date: 24-Jun-2019 Effectiveness Date: -- Planned Mid Term Review Date: 30-Jun-2022 Actual Mid-Term Review Date: Original Closing Date: 30-Jun-2024 Revised Closing Date: 30-Jun-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The Project Development Objective (PDO) is to: (i) strengthen Tunisia’s electricity transmission system; and (ii) improve STEG’s commercial performance. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Strengthening the electricity transmission network:(Cost $131.00 M) Commercial performance improvement:(Cost $20.00 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Substantial Moderate Implementation Status and Key Decisions The Project is making progress on both PDO objectives and project management.  On project management, the Project Implementation Team has been assigned with necessary profiles; and the Project Implementation Manual has been approved by the Bank.  On Component 1, the preparation for the lines and substations is proceeding, but with some delays due to Covid-19 pandemic.  On Component 2, of the five Disbursement Linked Indicators (DLIs), four have targets for 2019 (prior results), of which three have been achieved, and one DLI achieved the 2020 target ahead of schedule. They include: (a) DLI 2 Incorporation of large LV customers into Revenue Protection Program: 100 percent of LV customers consuming more than 2500 kWh/month have been integrated into the Revenue Protection Program, which is the target for 2019 and 2020; (b) DLI 3 Improving bill collection rate among private clients: The bill collection rate as of December 2019 was 100 percent, exceeding the target for 2019 of 94 percent; and (c) DLI5 Communication/Outreach campaigns: Multiple communication campaigns, consisting of TV/radio shows, journal articles, and pamphlets, were completed during 2019 to explain customers’ rights and responsibilities related to bill payment, exceeding the target for 2019 of 1 communication campaign. 4/24/2020 Page 1 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) DLI4 Reading LV meters through hand-held devices is behind schedule and therefore did not achieve its 2019 target. DLI 1 Installation of smart meters for HV/MV customers is also behind schedule and is not expected to meet its 2020 target. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Moderate Macroeconomic Substantial Substantial Moderate Sector Strategies and Policies Substantial Substantial Moderate Technical Design of Project or Program Moderate Moderate Moderate Institutional Capacity for Implementation and Moderate Moderate Moderate Sustainability Fiduciary Moderate Moderate Moderate Environment and Social Substantial Substantial Moderate Stakeholders Moderate Moderate Moderate Other -- -- -- Overall Substantial Substantial Moderate Results PDO Indicators by Objectives / Outcomes Strengthened Tunisia’s electricity transmission system IN00827458 ►Increased transmission capacity along the South-North corridor (Megawatt, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 721.00 721.00 721.00 3,090.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 30-Jun-2024 Comments: Aggregate transmission capacity of the Skhira-Kondar and Skhira-Thyna lines Improved commercial performance of STEG IN00827457 ►Increase in cash recovery index (Percentage, Custom) 4/24/2020 Page 2 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Baseline Actual (Previous) Actual (Current) End Target Value 83.00 83.00 86.00 92.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 30-Jun-2024 The cash recovery index is defined as the billing efficiency (ratio of energy billed over energy consumed) Comments: multiplied by the collection efficiency (ratio of consumer bills paid over total consumer bills). Intermediate Results Indicators by Components 1. Strengthening the electricity transmission network IN00827460 ►Transmission lines constructed under the projects (Kilometers, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 384.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 28-Jun-2024 Comments: Transmission lines constructed include 400 kV (192 km) and 225 kV (192 km) IN00827552 ►Substations constructed and/or reinforced (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 3.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 28-Jun-2024 Comments: 1 new substation (Kondar) and 2 reinforced substations (Thyna and Tataouine) 2. Improving STEG's commercial performance IN00827459 ►High and medium voltage customers having smart meters installed (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 100.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2022 IN00827551 ►Large low voltage customers included in the revenue protection program (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 49.00 100.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2021 4/24/2020 Page 3 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Percent of large low voltage customers (consuming more than 1750 kWh per month) classified as "large customers" and are included in the revenue protection program, which means they are treated similar to Comments: medium and high voltage customers, get their meters read and receive their bills monthly, and are managed by a unit devoted to large customers. IN00827553 ►Bill collection of private customers (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 92.00 92.00 100.00 99.00 Date 31-Dec-2018 16-Sep-2019 31-Dec-2019 31-Dec-2023 Percent of bills of private customers get collected, measured as the ratio of amount of revenue collected Comments: over amount of revenue billed over any four-month period IN00827554 ►Low voltage meters read remotely or with handheld devices (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 100.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2023 The percent of low voltage meters get read remotely (smart meters) or with handheld meter reading Comments: devices IN00827555 ►Communication/outreach campaigns on customer rights and responsibilities (Number, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 3.00 7.00 Date 31-Dec-2018 16-Sep-2019 31-Dec-2019 31-Dec-2023 In accompanying its effort to streamline the billing, collection, and customer processes, STEG will carry out multiple outreach initiatives, targeting regions of high non-technical and collection losses. The Comments: campaign will raise awareness about STEG’s efforts to improve its customer service while motivating the customers to abide by the collective responsibility of billing by meter and on time bill payment. IN00827556 ►Ratio of female to male customers using electronic payment (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.65 0.65 0.65 0.85 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2023 The number of female customers over the number of male customers using electronic payment (STEG Comments: website, mobile payment, etc.) IN00827557 ►Share of customers aware of STEG's performance improvement effort (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 14.10 14.10 14.10 30.00 4/24/2020 Page 4 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2023 Comments: Percentage of customers knowing about STEG's effort to improve its performance IN00827558 Share of female customers aware of STEG's performance improvement effort (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 12.50 12.50 12.50 30.00 Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2023 IN00827559 ►The results of the consumer feedback sessions and the customer satisfaction survey, and STEG responses, are published (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 31-Dec-2018 16-Sep-2019 31-Mar-2020 31-Dec-2021 A citizen engagement mechanism will be implemented by soliciting and incorporating customer feedback into STEG's implementation of project activities through a series of public consultation across different Comments: customer types in representative regions and one customer satisfaction survey within the first half of the project (by 2021). The results of these sessions and the survey will be published on STEG's website, including STEG's responses to the feedback, on an annual basis. Disbursement Linked Indicators IN00827560 ►DLI 1 High and medium voltage customers having smart meters installed (Percentage, Output, 2.00, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 0.00 0.00 -- Date -- 16-Sep-2019 31-Mar-2020 -- IN00827561 ►DLI 2 Large low voltage customers included in the revenue protection program (Percentage, Output, 5.00, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 0.00 49.00 -- Date -- 16-Sep-2019 31-Mar-2020 -- 4/24/2020 Page 5 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) IN00827562 ►DLI 3 Bill collection of private customers (Percentage, Intermediate Outcome, 10.00, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 92.00 92.00 100.00 -- Date -- 16-Sep-2019 31-Dec-2019 -- IN00827563 ►DLI 4 Low voltage meters read remotely or with handheld devices (Percentage, Output, 2.50, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 0.00 0.00 -- Date -- 16-Sep-2019 31-Mar-2020 -- IN00827564 ►DLI 5 Communication/outreach campaigns on customer rights and responsibilities (Number, Output, 0.52, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 0.00 3.00 -- Date -- 16-Sep-2019 31-Dec-2019 -- Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed Not P168273 IBRD-89890 USD 151.00 151.00 0.00 0.00 151.00 0% Effective Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date Not P168273 IBRD-89890 24-Jun-2019 30-Jan-2020 -- 30-Jun-2024 30-Jun-2024 Effective Cumulative Disbursements 4/24/2020 Page 6 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 4/24/2020 Page 7 of 7