The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) Public Sector Reform for Results Project (P164665) AFRICA | Ghana | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 1 | ARCHIVED on 14-Feb-2019 | ISR35874 | Implementing Agencies: Ministry of Finance, Office of the Senior Minister under the Office of the President Key Dates Key Project Dates Bank Approval Date: 23-Oct-2018 Effectiveness Date: -- Planned Mid Term Review Date: 15-Nov-2021 Actual Mid-Term Review Date: -- Original Closing Date: 31-Dec-2023 Revised Closing Date: 31-Dec-2023 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the project is to improve efficiency and accountability in the delivery of selected services by Selected Entities. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name 1. Strengthening Organizational Performance:(Cost $7.43 M) 2. Improving Efficiency, Accountability and Citizen Engagement in the Delivery of Selected Services:(Cost $20.19 M) 3. Improving Monitoring and Evaluation:(Cost $3.50 M) 4. Project Management, Coordination and Public Reporting:(Cost $2.55 M) Unallocated:(Cost $1.33 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO -- Moderately Satisfactory Overall Implementation Progress (IP) -- Moderately Satisfactory Overall Risk Rating -- High Implementation Status and Key Decisions The US$35 million Credit to finance the Public Sector Reform for Results Project (PSRRP) was approved by the Board of Executive Directors of the World Bank on October 23, 2018. The Financing Agreement was signed on November 12, 2018. The PSRRP supports Ghana’s National Public Sector Reform Strategy, 2018-2023. Specifically, it aims to help sixteen agencies improve efficiency and accountability in delivery of key public services to citizens and firms, such as issuance and renewal of passports, vehicle registration and environmental permits, and registration of births and deaths. To incentivize these sixteen entities to improve, disbursement-linked indicators (DLIs) 2/14/2019 Page 1 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) will reward entities which achieve agreed results and improve public accountability. Technical assistance will be provided to strengthen the entities’ capacity to achieve the DLIs. To achieve the agreed development objectives, the project has four components: (i) strengthening the organizational performance of sixteen entities key to delivery of basic public services; (ii) supporting these entities to strengthen efficiency, accountability, and citizen engagement in delivery of selected services; (iii) improving monitoring and evaluation (M&E) across the Government; and (iv) project management, coordination, and public reporting. The Office of the Senior Minister (OSM) under the Office of the President (OP), which is responsible for implementing and managing the project, is in the process of fulfilling the two conditions necessary to declare the Credit effective and access the project funds, namely to (a) set up a Project Management Unit in the OSM under the OP, with functions, staffing and resources satisfactory to the World Bank and (b) adopt a Project Operations Manual in form and substance satisfactory to the World Bank. More information on the project, implementation progress and project results can be found in due course on the OSM website at http://www.psrs.gov.gh/. The project emphasizes public accountability and reporting, including through a Project Steering Committee (PStC) - to be chaired by the Senior Minister or his representative, or any other person appointed by the OP acceptable to the World Bank - which will, among other things: (i) review PSRRP implementation progress and achievement of results including the achievement of DLIs; (ii) hold semi-annual public meetings where the sixteen entities will each submit a report on their progress and results, and their implementation plans for the next six months; and (iii) publish each such written report, along with a video recording of the meeting, on the OSM website and require an Independent Verification Agency (IVA) to verify the achievement of results stated in each such report. The PtSC's composition (comprising at least three civil society/non-government organizations), resources and terms of reference are to be acceptable to the World Bank. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Moderate -- Moderate Macroeconomic Substantial -- Substantial Sector Strategies and Policies Moderate -- Moderate Technical Design of Project or Program High -- High Institutional Capacity for Implementation and Sustainability High -- High Fiduciary High -- High Environment and Social Low -- Low Stakeholders High -- High Other -- -- -- Overall High -- High Results PDO Indicators by Objectives / Outcomes 1. To improve the efficiency of Selected Entities in the delivery of selected services IN00665150 ►Service users provided selected services within the prescribed time limits published in Client Service Charters (CSCs)/Client Service Standards (CSS) updated under PSRRP (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target 2/14/2019 Page 2 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) Value 0.00 -- 0.00 750.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator measures the number of service users (disaggregated to show also the number of women) provided with selected services within the set time limits. Selected Entities will (a) rapidly update their own CSCs or Service Standards based on the updated standard templates/formats to be provided by the Comments: OHCS and PSC; (b) publish such updated CSCs or Service Standards through all applicable means and channels (including social media, and print and broadcast media); and (c) provide the selected services to service users/clients adhering to the time limits specified in such updated CSCs or Service Standards; and IN00665152 (d) collect, monitor, and report on the number of service users, disaggregated by gender. Women service users provided selected services within the prescribed time limits published in Client Service Charters/Service Standards updated under PSRRP (Number (Thousand), Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 250.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 IN00665153 ►Time to deliver selected services by Selected Entities, illustrated by time taken to register a vehicle (Hours, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 6.00 -- 6.00 2.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator measures the time taken to register a vehicle, as an illustration of reduced turnaround times Comments: for service delivery by Selected Entities. 2. To improve the accountability of Selected Entities in the delivery of selected services IN00665151 ►Annual conduct of Citizen Assessment Survey (Listen to Ghana) and publication of results (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 4.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 MoME will design and administer an annual Citizen Assessment Survey, with results representative at Comments: regional and national level, and publish survey findings every year. IN00665154 ►Selected Entities that publish data semi-annually on number of complaints received, resolved and pending (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 10.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Each Selected Entity will collect data on number of complaints received, resolved and pending and Comments: publish the data on a semi-annual basis. Intermediate Results Indicators by Components 2/14/2019 Page 3 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) 1. Strengthening Organizational Performance IN00665155 ►PSC and OHCS publish updated templates and formats for Client Service Charters (CSC)/Client Service Standards (CSS) applicable to Selected Entities on their websites (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 PSC and OHCS will update the formats and templates for CSC/CSS that can be adopted by Selected Comments: Entities and publish them on their websites. IN00665158 ►Complaints about administrative services filed in the CHRAJ by service users, which are resolved within the stipulated timeline (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 70.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator measures the efficiency and accountability of CHRAJ in handling and resolving user Comments: complaints about administrative services. IN00665162 ►Client Service Charters (CSC)/Client Service Standards (CSS) are updated and published on the Selected Entities’ websites (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target No Client Service Charters (CSC)/Client Service Standards Client Service Charters (CSS) have yet been At least 7 Selected CSCs and CSS have not updated under the Entities publish Value -- been updated and project and hence updated CSCs/ CSS published have not yet been on their websites published on the Selected Entities’ websites Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 DLI Comments: IN00665164 ►Prepare and implement a Gender Strategy and Action Plan applicable to all entities under the PSC and OHCS and train Selected Entities to implement it (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target At least 7 Selected The PSC and OHCS Entities begin to are understood to implement their have taken initial steps Gender Strategy and No Gender Strategy and to draft terms of Value -- Action Plan, as Action Plan prepared reference for the evidenced by preparation of the stakeholder Gender Strategy and consultation and Action Plan. reporting on progress Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI 2/14/2019 Page 4 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) 2. Improving Efficiency, Accountability and Citizen Engagement in the Delivery of Selected Services IN00665157 ►Passport Office: Regular-service passport applicants issued passport within 21 working days of application, each calendar year (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 40.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator measures the turnaround time for the issuance and renewal of passports for regular-service Comments: applicants. IN00665159 ►BDR: Births registered within 3 months of the event (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 600.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator measures the number of births occurring each calendar year from January 1, 2019, and Comments: registered within 3 months of the event. IN00665161 ►BDR: Deaths registered within 3 months of the event (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 400.00 Date 31-Dec-2017 -- 31-Jan-2019 31-Dec-2023 This indicator measures the number of deaths occurring each calendar year from January 1, 2019, and Comments: registered within 3 months of the event. IN00665163 ►EPA: Individuals and micro, small, medium enterprises (MSMEs) issued EPA permits within specified period (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 10.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 The indicator measures the turnaround time for environmental permits for a specific category of applicants Comments: - individuals and micro, small and medium enterprises (MSMEs) - for whom service access is problematic, and service delivery statistics are difficult to obtain. IN00665165 ►MFA&RI: PSRRP-financed Asset Register functioning according to specifications (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: This indicator captures whether the asset register is functioning according to specifications. IN00665166 ►MoT: Transport Sector Data Management System is fully operational and meeting system performance benchmarks (Yes/No, Custom) 2/14/2019 Page 5 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator captures whether the Transport Sector Data Management System is fully operational and Comments: meeting system performance benchmarks. IN00665167 ►MLGRD: Inspectorate Division for MMDAs is receiving MMDA revenue and expenditure data and financial statements (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator measures whether MLGRD's Inspectorate for MMDAs is receiving MMDA revenue and Comments: expenditure data and financial statements through the implementation of PSRRP-financed Modernization and Action Plan, and management dashboard. IN00665168 ►Complaints received by the third-party project-level complaint handling entity and Selected Entities, of which resolved within specified times (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator depicts the percentage of complaints, received by service users, resolved within specified Comments: times. IN00665169 ►BDR takes measures to meet the targeted number of births registered within 3 months of the event (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Non-cash modes of No specific measures No specific measures payment for BDR Value -- defined defined yet services are fully operational Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI IN00665170 ►EPA takes measures for environmental permit issuance and renewal, and complaints handling for individuals and MSMEs (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Online and mobile application-based No specific measures No specific measures environmental permit Value -- defined defined yet system for individuals and MSMEs is fully operational. Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI IN00665171 ►DVLA takes measures for driver licensing and vehicle registration (Text, Custom, DLI) 2/14/2019 Page 6 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) Baseline Actual (Previous) Actual (Current) End Target At least 7 regional No specific measures No specific measures offices streamline Value -- defined defined yet vehicle inspection and registration process Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI IN00665172 ►Service Level Agreements (SLAs) signed between NITA and relevant Selected Entities (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Selected Entities have No Selected Entities At least 7 Selected Value not signed SLAs with -- have yet signed SLAs Entities have signed NITA with NITA SLAs with NITA Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI IN00665173 ►Complaints received by independent Third-Party Project-level Complaint Handling Entity, and Selected Entities, of which resolved within specified times (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Independent Third-Party At least 7 Selected Terms of reference for Project-Level Complaint Entities resolve Value -- the IVA assignment Handling Entity has not beneficiary complaints are being drafted. been contracted within specified times Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI IN00665174 ►Semi-annual public meetings held by the Office of the Senior Minister (Text, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target It is not yet time to Semi-annual public schedule any public meetings have been No public meetings have Value -- meeting, as the project held, written reports been held semi-annually is yet to be declared and videos posted on effective OSM website Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 Comments: DLI 3. Improving Monitoring and Evaluation IN00665156 ►Monitoring and Evaluation Units in Selected Entities, collecting data and monitoring annual performance targets (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 20.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 2/14/2019 Page 7 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) This indicator measures the number of Monitoring and Evaluation Units in Selected Entities, collecting Comments: data and monitoring annual performance targets. 4. Project Management, Coordination, and Public Reporting IN00665160 ►DLI independent verification agent reports submitted on a semi-annual basis (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 8.00 Date 01-Jul-2018 -- 31-Jan-2019 31-Dec-2023 This indicator depicts whether DLI independent verification agent (IVA) is contracted, conducted a Comments: verification, and number of reports submitted to the Bank semi-annually by the due date Disbursement Linked Indicators IN00665175 ►DLI 1 BDR: Births registered within 3 months of the event (Number (Thousand), Process, 1,000,000.00, 2.86%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 Value 0.00 -- 0.00 -- Date -- -- 31-Jan-2019 -- IN00665176 ►DLI 2 EPA: Individuals and micro, small, medium enterprises (MSMEs) issued EPA permits within specified period (Number (Thousand), Process, 1,000,000.00, 2.86%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 Value 0.00 -- 0.00 -- Date -- -- 31-Jan-2019 -- IN00665177 ►DLI 3 Time to deliver selected services by Selected Entities, illustrated by time taken to register a vehicle (Hours, Process, 1,000,000.00, 2.86%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 Value 6.00 -- 6.00 -- Date -- -- 31-Jan-2019 -- IN00665178 ►DLI 4 Service Level Agreements (SLAs) signed between NITA and relevant Selected Entities (Text, Process, 1,000,000.00, 2.86%) 2/14/2019 Page 8 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 Selected Entities have not Selected Entities have not Value -- -- signed SLAs with NITA yet signed SLAs with NITA Date -- -- 31-Jan-2019 -- IN00665179 ►DLI 5 PSC and OHCS publish updated templates and formats for Client Service Charters (CSC)/Client Service Standards (CSS) applicable to Selected Entities on their websites (Yes/No, Process, 1,000,000.00, 2.86%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 Value No -- No -- Date -- -- 31-Jan-2019 -- IN00665180 ►DLI 6 Prepare and implement a Gender Strategy and Action Plan applicable to all entities under the PSC and OHCS and train Selected Entities to implement it (Text, Process, 1,200,000.00, 3.43%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 The PSC and OHCS are understood to have begun No Gender Strategy and drafting terms of reference Value -- -- Action Plan prepared for the preparation of the Gender Strategy and Action Plan. Date -- -- 31-Jan-2019 -- IN00665181 ►DLI 7 DLI independent verification agent reports submitted on a semi-annual basis (Number, Process, 2,800,000.00, 8.00%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 Value 0.00 -- 0.00 -- Date -- -- 31-Jan-2019 -- IN00665182 ►DLI 8 Semi-annual public meetings held by the Office of the Senior Minister (Text, Process, 2,800,000.00, 8.00%) January 1, 2022 to December 31, Baseline Actual (Previous) Actual (Current) 2022 It is not yet time to schedule any public No public meetings have Value -- meeting, as the project is -- been held semi-annually yet to be declared effective Date -- -- 31-Jan-2019 -- 2/14/2019 Page 9 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed Not P164665 IDA-63230 USD 35.00 35.00 0.00 0.00 34.82 0% Effective Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date Not P164665 IDA-63230 23-Oct-2018 12-Nov-2018 -- 31-Dec-2023 31-Dec-2023 Effective Cumulative Disbursements Restructuring History There has been no restructuring to date. Related Project(s) 2/14/2019 Page 10 of 11 The World Bank Implementation Status & Results Report Public Sector Reform for Results Project (P164665) There are no related projects. 2/14/2019 Page 11 of 11