The World Bank Implementation Status & Results Report MN: SMART Government (P130891) MN: SMART Government (P130891) EAST ASIA AND PACIFIC | Mongolia | Digital Development Global Practice | IBRD/IDA | Investment Project Financing | FY 2014 | Seq No: 11 | ARCHIVED on 24-Feb-2021 | ISR44890 | Implementing Agencies: Mongolia, Office of the Cabinet Secretariat Key Dates Key Project Dates Bank Approval Date: 06-Jun-2014 Effectiveness Date: 17-Aug-2015 Planned Mid Term Review Date: 19-Nov-2018 Actual Mid-Term Review Date: 24-Nov-2018 Original Closing Date: 31-Dec-2019 Revised Closing Date: 31-Oct-2021 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The development objective of the project is to use information and communication technologies to improve accessibility, transparency, and efficiency of public service in Mongolia. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Component 1: Enhance Civic Engagement and Citizen Feedback Mechanisms:(Cost $1.08 M) Component 2: Enabling Foundations for SMART Government:(Cost $11.92 M) Component 3: Enabling Open Data:(Cost $4.60 M) Project Implementation Support:(Cost $2.40 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Satisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Moderate Moderate Implementation Status and Key Decisions Project implementation continues to progress well, with measurable good results achieved, and impact evident. A key achievement of the Project has been the launch of the online services for the "11-11 Call Center," which was well received by the citizens and has become a complementary tool to the "e-Mongolia" portal. Citizens are now able to request services online and track their submission in a transparent manner via the Call Center online interface. The target for issuing of property ownership certificates has been achieved and the remaining targets related to online services for citizens and businesses are on track to be completed by project closure. The Open Data portal (http://opendata.gov.mn), is operational and has received international recognition for the coverage and openness of data published on GoM's websites. Given the recorded achievements to date and the projected completion of scheduled activities, the project appears on track to successfully meet the project's objectives by project closure on October 31, 2021. 2/24/2021 Page 1 of 7 The World Bank Implementation Status & Results Report MN: SMART Government (P130891) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- Moderate Moderate Macroeconomic -- Substantial Moderate Sector Strategies and Policies -- Moderate Moderate Technical Design of Project or Program -- Moderate Moderate Institutional Capacity for Implementation and -- Moderate Moderate Sustainability Fiduciary -- Low Low Environment and Social -- Low Low Stakeholders -- Low Low Other -- -- -- Overall -- Moderate Moderate Results PDO Indicators by Objectives / Outcomes Improve accessibility, transparency, and efficiency of public services in Mongolia using ICT IN00934594 ►Availability of public services for citizens through digital channels (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 IN00934595 ►Availability of public services for businesses through digital channels (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 10.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 IN00934616 2/24/2021 Page 2 of 7 The World Bank Implementation Status & Results Report MN: SMART Government (P130891) ►Citizens' access to information on the resolution process and status of their feedback to the Citizens' Feedback Centers (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No Yes Yes Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 IN00934617 ►Average number of days to issue a property ownership certificate (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 14.00 7.00 4.00 7.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Monitor the efficiency of systems related to the issuance of property ownership certificates. Recorded as 3 Comments: to 5 days processing time, indicated as average 4 days. IN00934618 ►Volume of government data made publicly available as Open Data through central, searchable platform that are both updated and contain detailed data-related documentation (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 36.00 36.00 32.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor the volume of open data. Intermediate Results Indicators by Components Component 1: Enhance Civic Engagement and Citizen Feedback Mechanisms IN00934619 ►Share of 11-11 queries resolved within three to seven days (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 41.00 80.00 51.40 80.00 Date 15-Oct-2015 01-Jul-2020 14-Jan-2021 31-Oct-2021 During January 2021 mission, the the Bank team confirmed that the number was declined to 51.4% as (i) the 11-11 Call Centers have started receiving more volume of queries through the E-Mongolia platform; Comments: and (ii) the resolution rate has slowed down because civil servants needed to work under the country's COVID-19 restrictions. IN00934622 ►Number of contacts to the integrated 11-11 platforms (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target 2/24/2021 Page 3 of 7 The World Bank Implementation Status & Results Report MN: SMART Government (P130891) Value 65,000.00 146,116.00 170,992.00 175,000.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor number of users of the citizen engagement platform IN00934626 ►Business analytics system established (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor the establishment of business analytics. IN00934628 ►Number of the Project's public services incorporating citizen consultation and feedback into its design (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 IN00934630 Number of the Project's public services incorporating citizen consultation and feedback into its design; of which at least half of the beneficiaries consulted are female (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 15.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Component 2: Enabling Foundations for SMART Government IN00934620 ►Number of Government ministries/agencies that adopt the National Enterprise Architecture (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor the number of ministries/agencies that adopt the National Enterprise Architecture IN00934623 ►Number of agencies hosting databases at the National Data Center (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 28.00 45.00 45.00 45.00 2/24/2021 Page 4 of 7 The World Bank Implementation Status & Results Report MN: SMART Government (P130891) Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor the number of agencies hosting databases at the National Data Center. IN00934625 ►Number of applications and services developed which includes women team members (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor the number of applications and services developed IN00934629 ►Number of provinces and UB districts where the e-Property Registration System has been rolled-out (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 17.00 30.00 30.00 30.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Monitor the number of of provinces and UB districts where the e-Property Registration System has been Comments: rolled-out Component 3: Enabling Open Data IN00934621 ►Number of datasets released (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 30.00 60.00 27.00 Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Comments: Monitor the number of datasets released IN00934624 ►A central, searchable National Open Data Portal established and data are available from at least 5 government ministries/agencies, enabling their data sharing with the public (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No Yes Yes Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Data should be accessible without restriction, in raw form and in machine-readable, nonproprietary formats including bulk download of CSV and XLS files; and via APIs that allow programmatic access to Comments: datasets. Data should be documented with sufficient metadata for re-users, including methods of data collection, processing, and analysis; as well as documentation of fields, variables, and formats used in the data IN00934627 ►Data standards and a common framework are established to allow data to be used in combination with other government agencies (Yes/No, Custom) 2/24/2021 Page 5 of 7 The World Bank Implementation Status & Results Report MN: SMART Government (P130891) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Oct-2014 01-Jul-2020 14-Jan-2021 31-Oct-2021 Currently, there are two data standards: (1) Standard on data classification and coding; and (2) Standard Comments: on meta data Under development: 1. Standard on e-Government interoperability (SAGA/german/, translation has been completed Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P130891 IDA-54830 Effective USD 19.40 19.40 0.00 12.33 5.35 70% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P130891 IDA-54830 Effective 06-Jun-2014 18-Jun-2015 17-Aug-2015 31-Dec-2019 31-Oct-2021 Cumulative Disbursements 2/24/2021 Page 6 of 7 The World Bank Implementation Status & Results Report MN: SMART Government (P130891) PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History Level 2 Approved on 11-Jun-2015 ,Level 2 Approved on 05-Nov-2019 ,Level 2 Approved on 29-Sep-2020 ,Level Approved on 11-Oct-2020 Related Project(s) There are no related projects. 2/24/2021 Page 7 of 7