Public Disclosure Copy The World Bank Implementation Status & Results Report Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) SOUTH ASIA | India | Water Global Practice | IBRD/IDA | Development Policy Lending | FY 2019 | Seq No: 2 | ARCHIVED on 30-Dec-2019 | ISR39758 | Implementing Agencies: Republic of India, Urban Development Department, Government of Himachal Pradesh Key Dates Key Project Dates Bank Approval Date: 16-Jan-2019 Effectiveness Date: 24-Apr-2019 Original Closing Date: 31-Oct-2020 Revised Closing Date: 31-Oct-2020 pdoTable Project Development Objectives Program Development Objective (from Program Document) The PDO is to support the Government of Himachal Pradesh in its policy and institutional development program for improving water supply and sewerage services that are financially sustainable and managed by an accountable institution responsive to its customers. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating High High Implementation Status and Key Decisions The policy and institutional program for improving water supply and sewage services for Shimla city is being implemented. The SJPNL is fully responsible for improving services, efficiency, and customer accountability. The grievance redressal mechanism for customer feed-back and redressal of complaints is fully functional. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance High High High 12/30/2019 Page 1 of 6 Public Disclosure Copy The World Bank Implementation Status & Results Report Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) Macroeconomic Moderate Moderate Moderate Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program High High High Institutional Capacity for Implementation and Sustainability High High High Fiduciary Moderate Moderate Moderate Environment and Social Moderate Moderate Moderate Stakeholders High High High Other -- -- -- Overall High High High Results Results Indicators Improving Governance, Managerial, and Financial Autonomy IN00695836 ►Number of ULBs as customers of the SJPNL (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 1.00 1.00 3.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695837 ►Percentage of decisions on investment, expenditure and staff recruitment referred to GoHP for approval (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 100.00 0.00 0.00 0.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695834 ►Annual audited financial statements of SJPNL publicly disclosed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Financial statements No consolidated financial disclosed within six Value Not yet due Not yet due statement months of end of each FY Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695835 ►Adherence to HR Policy for hiring MD cum CEO with a fixed tenure of at least two years (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 100.00 100.00 100.00 12/30/2019 Page 2 of 6 Public Disclosure Copy The World Bank Implementation Status & Results Report Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695861 ►Percentage of SJPNL staff receiving performance incentives based on employee performance evaluation (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695800 ►Females as percentage of total staff in various services of SJPNL (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 30 percent staff 40 percent staff Value Nil At least 30% employed is female. employed is female. Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695860 ►Percentage of corrective actions taken by SJPNL based on recommendations of corporate governance review (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 100% corrective actions 100% corrective are taken by SJPNL actions are taken by Value Not applicable At least 90% based on corporate SJPNL based on review. corporate review. Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695866 ►Improved performance of SJPNL as measured by the annual performance scorecard rating (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Performance Value Not applicable Not yet due Not yet due scorecard rating of at least 3 on a scale of 5 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695867 ►Timely determination of annual tariffs and subsidies (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Annual tariff and Annual tariff and Annual tariffs and subsidies determined subsidies determined subsidies determined Value No Policy and applied on April 1, and applied on April 1, and applied by April 1 2019. 2019. each year Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695872 ►Volumetric billing of 24x7 customers (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 24X7 services not yet 24X7 services not yet provided. However, all provided. However, all 90% of 24x7 Value Nil connections have connections have customers volumetric billing. volumetric billing. Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695873 12/30/2019 Page 3 of 6 Public Disclosure Copy The World Bank Implementation Status & Results Report Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) ►Collection efficiency (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 70.00 70.00 95.00 90.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695874 ►O&M cost recovery (bulk water & distribution) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 21.00 21.00 26.00 40.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695877 ►O&M cost recovery (water distribution) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 100.00 100.00 187.00 150.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695878 ►O&M cost recovery (sewage) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 30.00 30.00 75.00 100.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 Increasing Efficiency of WSS Operations IN00695840 ►Percentage of customers of the WSS Company serviced by private service provider(s) receiving continuous water supply and connected to sewage systems (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value Nil Nil Nil At least 70% Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695896 ►Energy consumption of water production from existing sources (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Less than 6.15 Value 7.69 kWh/m3 7.24 kWh/m3 7.24 kWh/m3 kWh/m3 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00695897 ►Reduction in Non-Revenue water (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target 12/30/2019 Page 4 of 6 Public Disclosure Copy The World Bank Implementation Status & Results Report Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) Value 50.00 50.00 50.00 30.00 Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 Increasing Customer Orientation and Accountability IN00695879 ►Annual reports on SJPNL performance, customer satisfaction, and citizen report cards published and disclosed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target September 30, each Value No reports Not yet due Under preparation year Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 IN00696167 ►Percentage of WSS complaints redressed within the specified redressal period (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 90% complaints redressed within 24 96.3% complaints Value Not available hours and 100% redressed within 24 80% complaints redressed hours. within two days. Date 30-Sep-2018 26-Jun-2019 22-Nov-2019 31-Dec-2024 Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P167246 IBRD-89180 Effective USD 40.00 40.00 0.00 40.00 0.00 100% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P167246 IBRD-89180 Effective 16-Jan-2019 15-Feb-2019 24-Apr-2019 31-Oct-2020 31-Oct-2020 Tranches Restructuring History There has been no restructuring to date. Related Project(s) 12/30/2019 Page 5 of 6 Public Disclosure Copy The World Bank Implementation Status & Results Report Shimla Water Supply and Sewerage Service Delivery Reform Programmatic Development Policy Loan 1 (P167246) P167739-Shimla Water Supply and Sewerage Second Programmatic Development Policy Loan ,P167740-SHWSSP3 12/30/2019 Page 6 of 6