Stakeholder Engagement Plan iRAP IE the UNRSF Ten Step Plan for Safer Road Infrastructure in improving the Safety Performance of WB projects in Tanzania (P175118) 1. Introduction/Project Description The overall project objective is to reduce road traffic deaths and serious injuries through improvements in the knowledge of the project stakeholders and the standard of road safety engineering. The research project will provide a comprehensive evaluation of the impact of the first global deployment of the UN Road Safety Fund supported Ten Step Plan for Safer Road Infrastructure in Tanzania with a focus on active World Bank projects. The impact will be measured through robust research and analysis of: • the detailed direct road safety management, speed management and safety-related engineering design skills of project staff involved in the delivery of active World Bank projects before and after training activities have been implemented as part of the UNRSF Ten Steps project. • the safety performance of historical and current road projects in terms of star rating performance, individual road safety features, speed management, fatality and serious injury estimates and where available, actual crash performance. The project will use applied research to recommend any enhancements to the Ten Steps approach, and the potential for application on existing World Bank projects and recommendations for future World Bank, MDB and bi-lateral development activities. The project includes standalone technical assistance activities funded by a small grant from a recipient executed trust fund and has been rated Low in terms of Environmental and Social Risks and Impacts. The project is designed to support and evaluate the Ten Step Plan in Tanzania. In order, to evaluate the progress and to support additional capacity building, engagement will be required with stakeholder groups such as government agencies, MDB representatives, NGOs and CSOs etc. who are involved in road infrastructure management. The SEP also presents a Grievance Mechanism (GM), which is proportionate to the potential risks and impacts of the project which will be managed by iRAP. 2. Brief Summary of Previous Stakeholder Engagement Activities iRAP has previously engaged with stakeholders in consultation activities and different research studies. Examples of consultation activities carried out in the last five years were: • During the International Road Assessment Program for Bloomberg Philanthropies’ Initiative for Global Road Safety project, iRAP consulted with a range of project stakeholders across 10 cities and 5 countries. This including road authorities, research institutes, road safety NGOs, consultants and the World Bank. • During the Asian Development Bank (ADB) financed Scaling Up Road Safety Operations project, iRAP consulted with stakeholders across several countries, including road authorities, research institutes, road safety NGOs, consultants and the ADB. 3. Stakeholder Identification and Analysis ESS10 refers to identifying individuals, groups, and other parties that may be directly or indirectly affected by the project, positively or negatively. iRAP does not anticipate that any stakeholders will be negatively affected by the project nor any disadvantaged/vulnerable individuals or groups will be impacted. So far, the following types of stakeholders who may have an impact or interest in the project have been identified. Category Specific Types Category Specific Types Positively Affected Parties - Ministry of Works and Transport - Road authorities (TANROADS and TARURA) - Tanzania Roads Association (TARA) - Research and training institutes such as National Institute of Transport (NIT)  - Multilateral development banks including World Bank and African Development Bank Other Interested Parties - Related branches of government such as President’s Office Regional Administration and Local Government (PORALG), Ministry of Home Affairs  - Road, Consulting and Associations such as Chartered Institute of Logistics and Transport (CILT) and Tanzania Women Lawyers Association (TAWLA) - Road Safety NGOs and CSOs such as Road Safety Ambassadors 4. Stakeholder Engagement Program The following table summarizes the iRAP’s plans for engaging with the stakeholders identified in the previous section. The project team will engage with stakeholders of various types throughout the project, as needed and dictated by the project activities. iRAP will refine the stakeholder identification, analysis and engagement plan and update the SEP. Stakeholder Type Purpose of Mode of Project Engagement Mode Engagement Personnel Involved Positively Affected Parties • Planning and execution • Project Steering • iRAP and consultants of project activities Committee and Working • Monitoring and Groups evaluations • Meetings • Capacity building • Training • Video calls • Project communications (eg newsletters) Other Interested Parties • Inputs into planning and • Meetings • iRAP and consultants execution of project • Video calls activities • Project communications (eg newsletters) 5. Resources and Responsibilities for Implementing Stakeholder Engagement Activities Stakeholder engagement constitutes an integral part of the project and, thus, responsibility for it will be shared across much of the project team. Greg Smith in his capacity as Team Leader, will oversee all project activities and ensure that stakeholder engagement proceeds according to plan. 6. Grievance Redress Mechanism iRAP Grievance redress mechanism for external stakeholders Project stakeholders who believe that they are adversely affected by the project activities may submit complaints by making us of the Contact Us button on the iRAP website home page (see: https://irap.org) and in the Contact Us webpage (see: https://irap.org/contact/). This page lists senior iRAP staff contact details including: Rob McInerney CEO RACQ House L12/ 60 Edward Street Brisbane, Queensland Australia Phone: +61 7 3361 2548 Email: rob.mcinerney@irap.org and Shona Holroyd Company Secretary Ocean House The Ring, Bracknell, RG12 1AX United Kingdom Phone: +44 (0) 1256 345598 Email: shona.holroyd@irap.org Stakeholders may also contact senior project team members, particularly: Julio Urzua Global Project Director +55 11 968 898 7894 Email: julio.urzua@irap.org and Greg Smith Global Programme Director iRAP Phone: +63 995 144 9627 Email: greg.smith@irap.org Receipt of complaints received by email or in hardcopy are acknowledged by email within a day of receipt. Complaints are reviewed by the Company Secretary and Global Project Director and an update and suggested resolution is shared with the complainant within 5 working days of receipt of the complaint. This review may include discussions with the complainant to fully understand issues and potential solutions. Complaints that are judged to be of a serious nature may be elevated for consideration by the iRAP Executive Committee which is chaired by the iRAP CEO. WB Grievance redress mechanism Communities and individuals who believe that they are adversely affected by a World Bank (WB) supported project may submit complaints to existing project-level grievance redress mechanisms or the WB’s Grievance Redress Service (GRS). The GRS ensures that complaints received are promptly reviewed in order to address project-related concerns. Project affected communities and individuals may submit their complaint to the WB’s independent Inspection Panel which determines whether harm occurred, or could occur, as a result of WB non-compliance with its policies and procedures. Complaints may be submitted at any time after concerns have been brought directly to the World Bank's attention, and Bank Management has been given an opportunity to respond. For information on how to submit complaints to the World Bank’s corporate Grievance Redress Service (GRS), please visit http://www.worldbank.org/en/projects-operations/products-and-services/grievance-redress-service. For information on how to submit complaints to the World Bank Inspection Panel, please visit www.inspectionpanel.org. 7. Monitoring and Reporting Keeping in view the scale of project activities and level of E&S risks, iRAP has no plans to involve a third party in monitoring the project or impacts associated with the project. The iRAP will report on project activities, including engagement with stakeholders of all types, in the technical progress reports submitted to World Bank every six months. These reports will include additional detail regarding the specific stakeholders with whom the project team has engaged during the reporting period or plans to engage in the coming period and outcomes of the engagement, including any grievances and how they were resolved.