The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Tonga Digital Government Support Project (P154943) EAST ASIA AND PACIFIC | Tonga | Digital Development Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 4 | ARCHIVED on 02-Apr-2021 | ISR44934 | Implementing Agencies: Kingdom of Tonga, Ministry of Finance Key Dates Key Project Dates Bank Approval Date: 09-May-2019 Effectiveness Date: 12-Aug-2019 Planned Mid Term Review Date: 18-Oct-2021 Actual Mid-Term Review Date: Original Closing Date: 31-May-2024 Revised Closing Date: 31-May-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the Project is to improve the Recipient’s capacity for digital public service delivery. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name 1. Enabling Environment and Continuous Improvement:(Cost $0.75 M) 2. Government Enterprise Architecture:(Cost $0.60 M) 3. Core Registries: Civil Registration and National ID Systems:(Cost $1.40 M) 4. Digital Government Infrastructure:(Cost $1.40 M) 5. Project Management:(Cost $0.50 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Unsatisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Unsatisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions 1. Overall status. This ISR has been revised following an interim review with the Project Implementing Entity on March 25-26, 2021. Project implementation is slow. Coordination between the key entities--MOF, MEIDECC, MOJ and the National ID office needs to be more effective through the Steering Committee, including monitoring of deliverables and timelines. 2. Component 2. MOF has engaged consultants to start the work on Government Enterprise Architecture and Process Mapping and on Cybersecurity. MOF has been advised to organize key stakeholder consultations on the report findings and recommendations and the next phase of implementation. The Project Management Unit (PMU) has been recommended to prepare a timebound implementation plan for this component through the remainder of 2021 by April 15, 2021. 2. Component 3. Legal and Technical consultants working on Component 3 (Civil Registration and National ID systems) have commenced work; the technical inception report has been delivered but the legal inception report is pending. Disbursements will follow final review and 4/2/2021 Page 1 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) acceptance. Further stakeholder coordination and consultation on the proposed approach (legal reforms, technical design, implementation timetable) will be required. The PMU has been advised to consolidate all consultant inputs, arrange stakeholder consultations and provide an updated implementation plan through the remainder of 2021 for this component by April 15, 2021. The planned amendments to the Civil Registration and National Identification Acts will need to be submitted in time for the Parliament to consider these before its final session ahead of the November 2021 elections. 4. Government data centre. The data centre and government network were financed by Government directly, not under the Project, but their operational status may impact digital government implementation going forward. Government is recommended to put in place a comprehensive disaster recovery framework and plan to mitigate the risk of disruptions. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Substantial Macroeconomic Moderate Substantial Substantial Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Substantial Substantial Substantial Institutional Capacity for Implementation and High High High Sustainability Fiduciary Moderate Substantial Substantial Environment and Social Low Low Low Stakeholders Low Low Low Other Low High High Overall Substantial Substantial Substantial Results PDO Indicators by Objectives / Outcomes Implement Digital Government IN00935745 ►Government Enterprise Architecture Developed and Operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the Government Enterprise Architecture has been developed and is Comments: operational and will be supported under component 2 of the project. The EA is planned for development upon contracting and EA Specialist through the open position TOR. 4/2/2021 Page 2 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) IN00935746 ►Unique National ID numbers assigned at birth registration (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will track whether a system has been put in place to assign unique National ID numbers at Comments: birth registration, and will be supported under component 3 of the project. IN00935747 ►Number of public and private sector service providers using National ID system for digital identify authentication (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor the number of public and private sector service providers using National ID Comments: system for digital identify authentication IN00935748 ►Number of National Portal Visits Per Year (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 12.00 Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will track the number of portal visits (cumulative per year) and will be supported under Comments: component 4 of the project. Intermediate Results Indicators by Components 1. Enabling Environment and Continuous Improvement IN00935749 ►Digital Government Strategic Framework Completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No Yes Yes Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the Digital Government Strategic Framework has been completed, and will be supported under component 1 of the project. It has yet to be released to the Government and Comments: general public. IN00935754 ►Legislation for electronic transactions approved by cabinet (Yes/No, Custom) 4/2/2021 Page 3 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will be monitor whether one of the key legislations, the legislation for electronic transactions Comments: has been approved by cabinet, and will be supported under component 1 of the project. IN00935757 ►Legislation for privacy and data protection approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2020 This indicator will be monitor whether one of the key legislations, the legislation for privacy and data Comments: protection has been approved by cabinet, and will be supported under component 1 of the project. IN00935760 ►Number of government officials trained under the cybersecurity program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 75.00 Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will be monitor the cumulative number of government officials that were trained under the cybersecurity program, and will be supported under component 1 of the project. This will be fulfilled once Comments: the Cybersecurity specialist is contracted. IN00935762 Government officials trained under the cybersecurity program (female) (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 38.00 Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 2. Government Enterprise Architecture IN00935753 ►Government Enterprise Architecture Designed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the enterprise architecture has been designed and will be supported under component 2 of the project. The EA is planned for development upon contracting an EA specialist Comments: through the open position TOR. 4/2/2021 Page 4 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) 3. Core Registries: Civil Registration and National ID Systems IN00935751 ►CR upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will track whether the CRVS upgrade has completed, and will be supported under Comments: component 3 of the project. IN00935755 ►ID System upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the national ID system upgrade has been completed, and will be Comments: supported under component 3 of the project. IN00935759 ►CR and National ID Systems linkage in Place (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the CRVS and National ID systems linkage is in place, and will be Comments: supported under component 3 of the project. IN00935761 ►Gender: The upgrade design of the CR system has been reviewed with a gender perspective and is gender-informed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the upgrade design of the CRVS system (e.g. datasets, data collection mechanism) has been reviewed with a gender perspective and is gender-informed, and includes Comments: appropriate linkages with the Health & ID Systems, and will be supported under component 3 of the project. 4. Digital Government Infrastructure IN00935750 ►Tonga G-Cloud designed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes 4/2/2021 Page 5 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the cloud based solution has been designed, and will be supported under component 4 of the project. a. Cybersecurity, Privacy, and Data Sovereignty policy required b. Ownership and Operations Model not yet confirmed c. Cloud computing resources installed within national data center (container) have not yet (July Comments: 2020) begun provisioning to individual MDAs other than select backup staorage for Disaster Recovery d. No formal Disaster Recovery or Continuity of Government IT Operations Plan available to determine backup data center resource and opertions requirements IN00935758 ►National government portal designed and developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether the national government portal design has been completed and Comments: implemented and will be supported under component 4 of the project. IN00935763 ►Citizen engagement: feedback mechanism incorporated in national government portal (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor whether an appropriate CE feedback mechanism has been incorporated in the Comments: national government portal design and will be supported under component 4 of the project. IN00935764 ►Number of e-services developed under the project (Number) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 2.00 Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor the number of e-services that were developed under the project and will be Comments: supported under component 4 of the project IN00935765 ►Gender: Percentage of eServices users that are women (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 15-Dec-2018 15-Jul-2020 26-Mar-2021 15-Dec-2023 This indicator will monitor the percentage of users of e-services developed under the project that are Comments: women 4/2/2021 Page 6 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) 5. Project Management IN00935752 ►CE: Percentage of users report satisfaction with the reliability of digital services (disaggregated by gender) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 70.00 Date 15-Dec-2018 15-Jul-2020 11-Dec-2020 15-Dec-2023 This indicator will monitor the percentage of users that are satisfied with the reliability of digital services Comments: that has been developed under the project and will be disaggregated by gender. IN00935756 Percentage of users report satisfaction with the reliability of digital services (female) (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 14-Dec-2018 15-Jul-2020 11-Dec-2020 15-Dec-2022 Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P154943 IDA-D4490 Effective USD 4.65 4.65 0.00 0.24 4.62 5% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P154943 IDA-D4490 Effective 09-May-2019 15-Jul-2019 12-Aug-2019 31-May-2024 31-May-2024 Cumulative Disbursements 4/2/2021 Page 7 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 4/2/2021 Page 8 of 8