The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Tonga Digital Government Support Project (P154943) EAST ASIA AND PACIFIC | Tonga | Digital Development Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 3 | ARCHIVED on 21-Sep-2020 | ISR43190 | Implementing Agencies: Kingdom of Tonga, Ministry of Finance Key Dates Key Project Dates Bank Approval Date: 09-May-2019 Effectiveness Date: 12-Aug-2019 Planned Mid Term Review Date: 18-Oct-2021 Actual Mid-Term Review Date: Original Closing Date: 31-May-2024 Revised Closing Date: 31-May-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the Project is to improve the Recipient’s capacity for digital public service delivery. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name 1. Enabling Environment and Continuous Improvement:(Cost $0.75 M) 2. Government Enterprise Architecture:(Cost $0.60 M) 3. Core Registries: Civil Registration and National ID Systems:(Cost $1.40 M) 4. Digital Government Infrastructure:(Cost $1.40 M) 5. Project Management:(Cost $0.50 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Unsatisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Unsatisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions 1. Pandemic Impact: Fortunately, there are no registered COVID19 cases in Tonga since the global pandemic broke out in early February this year. However, Tonga's borders are still closed to international travel. This presents a significant risk to project implementation because the project relies on international expert technical assistance to provide capacity building support to the Government. Government will maintain regular communications with its consultants through multiple channels to ensure that project objectives are achieved. 2. Project Management and Oversight: The Project Steering Committee has been formally established and convened. The Project Coordinator was appointed as of July 2020. Regular meetings of the PSC are recommended to ensure continued engagement of key ministry stakeholders. 9/21/2020 Page 1 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) 3. Digital Government Strategy: The mission has recommended that Ministry of Finance (MOF) and Ministry of Meteorology, Energy, Information, Disaster Management, Environment, Climate Change and Communications (MEIDECC) carry out a series of awareness building seminars around the Tonga Digital Government Strategic Framework. These are proposed to start in September 2020. 4. Project Workplan: The Project Coordinator has prepared an initial workplan for 12 months, starting July 23, 2020, to be updated monthly. Contracts for Technical Assistance in (i) Enterprise Architecture (including process mapping); (ii) Cyber-security; (iii) Legal Regulatory Assistance for Digital ID and Civil Registration are expected to be awarded by end of August 2020. 5. Component 1 (legal environment) and Component 3 (CR and ID): the National ID Card Office and Ministry Justice are recommended to move quickly into implementation as soon as the key consultant contracts (technical, legal) have been signed. The election timetable also needs to be taken into account. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Substantial Macroeconomic Moderate Substantial Substantial Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Substantial Substantial Substantial Institutional Capacity for Implementation and High High High Sustainability Fiduciary Moderate Substantial Substantial Environment and Social Low Low Low Stakeholders Low Low Low Other Low High High Overall Substantial Substantial Substantial Results PDO Indicators by Objectives / Outcomes Implement Digital Government IN00883904 ►Government Enterprise Architecture Developed and Operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 9/21/2020 Page 2 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) This indicator will monitor whether the Government Enterprise Architecture has been developed and is operational and will be supported under component 2 of the project. The EA is planned for development Comments: upon contracting and EA Specialist through the open position TOR. IN00883905 ►Unique National ID numbers assigned at birth registration (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will track whether a system has been put in place to assign unique National ID numbers at Comments: birth registration, and will be supported under component 3 of the project. IN00883981 ►Number of public and private sector service providers using National ID system for digital identify authentication (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor the number of public and private sector service providers using National ID Comments: system for digital identify authentication IN00883982 ►Number of National Portal Visits Per Year (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 12.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will track the number of portal visits (cumulative per year) and will be supported under Comments: component 4 of the project. Intermediate Results Indicators by Components 1. Enabling Environment and Continuous Improvement IN00883983 ►Digital Government Strategic Framework Completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No Yes Yes Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the Digital Government Strategic Framework has been completed, and will be supported under component 1 of the project. It has yet to be released to the Government and Comments: general public. IN00883988 9/21/2020 Page 3 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) ►Legislation for electronic transactions approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will be monitor whether one of the key legislations, the legislation for electronic transactions Comments: has been approved by cabinet, and will be supported under component 1 of the project. IN00883991 ►Legislation for privacy and data protection approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2020 This indicator will be monitor whether one of the key legislations, the legislation for privacy and data Comments: protection has been approved by cabinet, and will be supported under component 1 of the project. IN00883994 ►Number of government officials trained under the cybersecurity program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 75.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will be monitor the cumulative number of government officials that were trained under the cybersecurity program, and will be supported under component 1 of the project. This will be fulfilled once Comments: the Cybersecurity specialist is contracted. IN00883996 Government officials trained under the cybersecurity program (female) (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 38.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 2. Government Enterprise Architecture IN00883987 ►Government Enterprise Architecture Designed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the enterprise architecture has been designed and will be supported under component 2 of the project. The EA is planned for development upon contracting an EA specialist Comments: through the open position TOR. 9/21/2020 Page 4 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) 3. Core Registries: Civil Registration and National ID Systems IN00883985 ►CR upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will track whether the CRVS upgrade has completed, and will be supported under Comments: component 3 of the project. IN00883989 ►ID System upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the national ID system upgrade has been completed, and will be Comments: supported under component 3 of the project. IN00883993 ►CR and National ID Systems linkage in Place (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the CRVS and National ID systems linkage is in place, and will be Comments: supported under component 3 of the project. IN00883995 ►Gender: The upgrade design of the CR system has been reviewed with a gender perspective and is gender-informed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the upgrade design of the CRVS system (e.g. datasets, data collection mechanism) has been reviewed with a gender perspective and is gender-informed, and includes Comments: appropriate linkages with the Health & ID Systems, and will be supported under component 3 of the project. 4. Digital Government Infrastructure IN00883984 ►Tonga G-Cloud designed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target 9/21/2020 Page 5 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the cloud based solution has been designed, and will be supported under component 4 of the project. a. Cybersecurity, Privacy, and Data Sovereignty policy required b. Ownership and Operations Model not yet confirmed c. Cloud computing resources installed within national data center (container) have not yet (July Comments: 2020) begun provisioning to individual MDAs other than select backup staorage for Disaster Recovery d. No formal Disaster Recovery or Continuity of Government IT Operations Plan available to determine backup data center resource and opertions requirements IN00883992 ►National government portal designed and developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether the national government portal design has been completed and Comments: implemented and will be supported under component 4 of the project. IN00883997 ►Citizen engagement: feedback mechanism incorporated in national government portal (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor whether an appropriate CE feedback mechanism has been incorporated in the Comments: national government portal design and will be supported under component 4 of the project. IN00883998 ►Number of e-services developed under the project (Number) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 2.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor the number of e-services that were developed under the project and will be Comments: supported under component 4 of the project IN00883999 ►Gender: Percentage of eServices users that are women (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor the percentage of users of e-services developed under the project that are Comments: women 9/21/2020 Page 6 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) 5. Project Management IN00883986 ►CE: Percentage of users report satisfaction with the reliability of digital services (disaggregated by gender) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 70.00 Date 15-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2023 This indicator will monitor the percentage of users that are satisfied with the reliability of digital services Comments: that has been developed under the project and will be disaggregated by gender. IN00883990 Percentage of users report satisfaction with the reliability of digital services (female) (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 14-Dec-2018 28-Feb-2020 15-Jul-2020 15-Dec-2022 Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P154943 IDA-D4490 Effective USD 4.65 4.65 0.00 0.24 4.42 5.3% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P154943 IDA-D4490 Effective 09-May-2019 15-Jul-2019 12-Aug-2019 31-May-2024 31-May-2024 Cumulative Disbursements 9/21/2020 Page 7 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 9/21/2020 Page 8 of 8