58057 VOLUME 8 I NUMBER 6 • JUNE 1989 The World at Your Fingertips-page 2 Ba~k's World VOL8/ N06 JUNE 1989 In this Issue: Articles 2 The Worl'd at Your Fingertips. Technology is quietly bringing in a new era for the Paris office. S Sneakernet-The Missing Link. The basics are still done by foot. 6 Discounts, Freebies and Other Goodies. What you may not know you're entitled to. 8 For the Health of &t. Sanitation for $24-and a status symbol. 10 Linking Tabugon to the Rest of the World. In the Philippines, hand built roads. 14 The Theatre Caper or the Case of the Mysterious Cast. Asleuth on the trail of the Theatre Group. 16 Mapping Unknown Territory: The Emerging Market Data Base. Stock markets in developing countries are A bird's-eye view of Paris. July 14 will mark the bicentennial of the French Revolution. today's hot items. Departments 12 On the Record. Alexander ter Weele High Tech in the City ofLights on IDA and the social sectors. 17 Staff Association. The look of Success. 18 Around the Bank 20 Staff Changes The World at Your 21 Letters to the Editor 23 The Observer in London 24 AnswerLine Fingertips Cover You can communicate to almost by Jerry Floyd anywhere thanks to the Paris Office's new electronic gateway. Photos by Maurice Asseo and "I was a great skeptic," recalls Hans Rothenbuhler, Special Financial cost-effective work. Indeed, as Peter Hsueh, Chief of Information, Technology William Spidle Representative in Europe, of the onset and Facilities (lTF) Communications Di early last year of the revolution in com vision, points out, "Use of the satellite munication technology in the Bank's link to Paris and supporting technology Paris office. 'When All-in-l service was allow us to achieve a high level of service installed in February last year, I asked to integration and yet save on costs." be the last in our office to have it. Now, An example of how this integration The Bank's World, Vol. 8, NO.6. Published I'm hooked on All-in-l. It's fantastic, and pays dividends is that staff in Paris are monthly in Washington, D.C., by the Media a much faster means for someone in now able to send telexes through the and Communications Division of the World Paris to communicate outside of work Bank's Telex Switch via AII-in-l, as do Bank for all employees and retirees of the World Bank/International Finance Corporation, ing hours with Headquarters." staff in Headquarters. Carolyn Wilson at 1818 H St., N.w., Room E-8045, Washington, Like many other staff in Paris, Mr. the Paris Conference Center says that D.C. 20433. Rothenbuhler stresses these new tech thanks to this innovation, she no longer Thierry Sagnier, Editor Jill Roessner, Associate Editor nologies make for more efficient and climbs six floors to send telexes. And Morallina Fanwar-George, Editorial since she's no ~onger away from the Cen Assistant Editor's note: Jerry Floyd is Business ter for extended periods, she has stopped Bill Fraser, Designer Manager of the All-in-J system. carrying a beeper. This month, John Muir, the ITF Paris Chief, points installation of out that the Paris office is also in the pro cess of establishing on-line access to the upgraded computers large data bases housed in main frame computers in Washington. Access to in Paris is DEC and IBM main frames already ex ists, and the link to the Unisys main expanding the frame will be tested later this summer. gateway's capability More flexibility to handle an "Many of the past frustrations associ ated with getting messages and re increased volume sponses to and from Headquarters have been eliminated," says Mr. Muir. Recent and complexity of enhancements of the voice communica tions tie line between Washington and communications the French capital prompt Mr. Rothenbuhler to add, "Being Swiss and traffic and allow in finance, I'm very cost conscious, and my afternoon used to be organized more staff to use around getting the only tie line we had. All-in-l. Now, with four lines available, I have much more flexibility." Mr. Hsueh notes, "Thanks to improve ments in communication technology Photo by Maurice Asseo and deregulation, the four tie lines we now have cost about the same as the pre vious single line." When the imminent switch-over from satellite to the newly laid undersea fiber optics cable takes place-the only major holdup is that the cable needs to sink far enough beneath the Atlantic seabed so that sharks won't bite into it-things should go even more smoothly. As ITF Director Harinder Kohli explains: "The shift to fiber optics cable will improve the quality of data transmission and re duce the lag or echo in voice connec tions as well as yield savings." This month, installation of upgraded computers in Paris is expanding the gateway's capability to handle an in creased volume and complexity of com munications traffic and allow more staff to use All-in-l. According to All-in-l Project Manager Marc Nodell, "The up Left to right, Marc NodeU, Dominique Barbe-Boyer and Peter Hsueh. Photo by Jill Roessner grade will make the Paris office's role as a communication gateway even more im portant. It will be especially useful to our In the future, even more staff re phone to the Bank's telex switch-a com other offices in Europe and on other con sources may be saved, for as Mr. Hsueh plicated procedure often hampered by tinents." explains, "Efforts are under way to en busy or unreliable long-distance circuits. able a message prepared in All-in-l to be Now, offices in New Delhi, Abidjan and Impact sent through electronic mail, telex and Bangui create telexes in All-in-l and The new technology has had an im fax to different destinations at the send them through the Paris gateway to pact on almost every aspect of the Paris sender's choice." the switch in Washington. The telexes office. The Conference Center there has Previously, all Bank field offices cre can be transmitted to other destinations been host to a large number of consulta ated their telexes in Mass-ll, converted at rates lower than those in the originat tive group and consortium meetings. the documents and sent them by tele ing city. Janine Savaux, the Center's Manager, THE BANK'S WORLD / JUNE 1989 3 weekly media newsletter. "Now we can transfer the copy directly to Mass-II in stead of having to retype it before transla tion. That makes it easier for the transla tors, since they're able to work on a split screen." New career Dominique Barbe-Boyer worked 15 years as an administrative secretary and now is a part-timer with the ITF techni cal support team coordinated by Gerard Attinost. Mrs. Barbe-Boyer is pleased with her new career. "I've been given op portunities I never thought I'd have," she explains. Mr. Attinost concurs. "Not only have I taken the most up-to-date training," he says, "but I've also been given the oppor Public Mfairs Specialist Henri Bretaudeau. Photos by Gerard Attinost tunity to help others in the Bank." He has traveled to Bank offices in Europe and Mrica, installing AII-in-l and teach ing staff how to use PCs and software. uses All-in-l to publish a schedule of res glish, fax machines enable him to get the During his travels, he encountered ervations and to find out what services, forms corrected far more quickly than if some unexpected challenges, such as the such as interpreters, temporary staff, he relied on mail. time last November when a flock of food and printing, will be needed for a Electronic mail has been a boon to crazed crows attacked a satellite relay given conference. Public Mfairs Specialist Henri dish in Bangui. The avian raid caused a Luis Olivares, Chief of European Bretaudeau. "I read All-in-l first thing in three-day delay in testing transmissions based recruiting for the Bank, says, "Re the morning and spend an average of between the Central African Republic cruiting by telephone or mail can take two hours a day on my PC. The technol and France. The delay was felt in Paris, weeks. All-in-l makes it easier for field ogy in Paris cuts down on errors and pro where John Gaynard, a member of the offices to communicate with us." Mr. vides a lot more flexibility after working technical team, was standing by to assist. Olivares is also a fax fan, pointing out hours." AU-in-l also makes it easier for And in Washington, Le Vu, Chief of the that since personnel history forms are Annie Rinaldi to publish the French ver ITF Data Communications Section, who often sent in languages other than En- sion of World Bank News, the Bank's was also assisting with the installation, had to wait until the maddened birds set tled. Breakthrough "Our objective," says Mr. Kohli, "is to help the Bank communicate with its field offices and other agencies as quickly and economically as possible. The pHot project in Paris shows how in creased deregulation of the telecommu nications industry and the breakthrough in technology can offer new opportuni ties." However, Mr. Kohli cautions that while "the initial results are very posi tive, we must still move carefully be cause of the technical complexity of these links and the constraints on human and financial resources." Meanwhile, as France celebrates the bicentennial of its revolution and the skies of Paris explode with fireworks, the Bank is certain to be getting more bang for the buck from a revolution of its John Gaynard in Paris. own. 4 THE BANK'S WORLD I JUNE 1989 ~ ~ j . " \ j r Sneakemet === c::= : :) 1\ 'I .~ ;~ i.' , ." .. The Missing Link \, ·t Ir by Omar El Aref, Jay Moses l r .:,. and Mohammad Khalid L ,ast October 1, the Mail and Distribu ~ tion Section of the Support Services Division, GSD, officially came under new management. David Murray, formerly Chief of the Telex and Facsimile Service, took over responsibility for the section upon the retirement of its previous Chief, Colin Russell. For Mr. Murray, this was an interesting career move: from telecommunications, with which he'd been involved since leaving school, to what is in effect the world's original communications network-Sneakernet. Good communications are essential to the successful growth of any business. The Bank Group is no exception. More communications, more work; more work, more communications. It is, in fact, the staggering advances in commu nications technology that enable us to transfer information far more quickly ingly complex, the conscious awareness at the time, but, whatever the volume and easily than ever. Stop and consider of Sneakernet and its essential part in was, those five messengers would be the options: electronic mail, data com the scheme of things slowly fades away, amazed to see what their operation has munications of all kinds- facsimile, and it's worth rediscovering and recon become: a communications network for telex, telegram- audio and video sidering its simplicity. Or is it all so sim written material and other forms of bulk teleconferencing, and, of course, the ple? mail, firmly established as an essential ubiquitous telephone. There is some doubt as to the official link in the Bank's work; a network based birthday of the Bank, but it's certain that on people, which stretches throughout Sneakemet one of the many things that had to be the developed and developing world. But there's a link in this chain that is done at the start of business was to set Here at Headquarters is the nerve center missing: all the advances we have been up a mail handling operation. Thus, channeling and handling messages witness to cannot distribute thousands under Administrative Order No.1, dated among individual staff, the field offices of Operational, Staff or Administrative September 5, 1946, what is now the mail and the world at large. Manuals. How do we deliver 6,500 copies and distribution section was born. The of The Bank's World to staff throughout service came under the jurisdiction of Enormous quantities Headquarters in the cheapest, quickest William McCorkle, Chief of Office Ser The individual units of the Mail and and most efficient way? With all the tech vices. He had a work force of five messen Distribution Section handle enormous nology available, we must still go back to gers located in room A-220. quantities of official mail. The Incoming Sneakernet. No one knows what volume of exter Mail Unit, supervised by Tanga But as life around us becomes increas nal and inter-office mail they dealt with Ouedraogo of Burkina Faso, processes in THE BANK'S WORLD / JUNE 1989 5 excess of 3.5 million pieces of mail a year. In addition to this are personal mail for the field office staff, bulk mail Discounts, Freebies ings arriving from companies eager to get work from us, advertisements and junk mail. In spite of our worldwide com and Other Goodies munications network, the staff of this unit is handling more first-class mail, diplomatic pouches and express or over night courier messages than ever before. The Outgoing Mail Unit, supervised by Jamaican national Sandy McDonald, is also processing more than 3.5 million items a year. The real growth in this unit is in the diplomatic pouch and courier services. More than 112 tons of mail were shipped to the field offices in the by Jill Roessner last 12 months by diplomatic pouch. On a daily basis, 125 pieces of mail, which absolutely, positively have to get there (and there can be anywhere from Accra Notaries Public are available through to Zomba), are sent by courier service. out the Bank and there is no fee for their Final link can Express." "Of course," we chorused. services. Look in the World Bank Group Sitting between the Incoming and Hmm, sometimes we think The Observer Directory for the one nearest you-and Outgoing Mail Units is the Messenger isn't all that observant. For instance, call for an appointment first. Service, supervised by Bruno Zara, who who else among the expatriate staff comes from Italy. This is the final link in would fail to take home leave for his first the communications chain: a corps of four years in the Bank because, and we Banking Services are available at both ethnically diverse regular and temporary quote, "I didn't know I was entitled to American Security and the Credit Union. Bank staff who yearly make some it ... The Bank-Fund Credit Union was char 218,000 trips and deliver more than 6.5 "Is there anything else along those tered exclusively to serve the staffs and million pieces of mail, and daily handle lines I ought to know?" he inquired. families of the World Bank and the IMF, 450 special pickups that must be deliv "Better yet, write a piece for The Bank's and it offers a broad range of financial ered anywhere in the Main Complex World listing all the discounts and so services ranging from interest-paying within two hours. Vans, mailcarts and forth available to staff. Then, those of us checking and savings accounts to no-fee sneakers are the backbone of this net who are too busy wor1 king to find out travelers' checks (mostly through work. about that kind of thing will have a Thomas Cook) in US dollars as well as 11 quick reference." So, we checked around other currencies: pounds sterling, Out or up and here's what we came up with. These, deutsche marks, Swiss francs, French From the entry level for a messen incidentally, are discounts or services francs, Hong Kong dollars, Japanese yen, ger-grade II-there are only two ways available to all staff-they do not in Dutch guilders, Australian dollars, Span to go in the Bank: out or up. And up is clude expatriate benefits or official allow ish pesetas, Portuguese escudos and Ca the way many messengers have gone. ances. nadian dollars. Their Foreign Exchange Luis Descaire, Chief of the Support section also makes currency exchanges Services Division, has not only encour and handles international transfers. In aged training of his staff but has also Discount Car Rentals may be obtained addition, you can access your account helped career development by taking a not only from Hertz, but also from Avis, and make transactions by telephone 24 pragmatic view of training possibilities Budget, National, Europcar, Tilden and hours a day. Ninety percent of Bank staff elsewhere in the Bank. Alamo. Information is available at the and 80 percent of Fund staff have ac The result is GSDMD staff moving up Travel Office. While these discounts are counts at the Credit Union, but not ev in both the section and the division, and intended to be used for official travel, the eryone is familiar with the full range of out into the Print Shop, Accounting and car rental agencies are equally willing to member services. For all the details, con other areas. Wherever and whenever pos allow them for personal travel. The dis tact the Credit Union, on the second sible, promotions in the Mail and Distri counts vary according to the car rental tloor of the F building. bution Section come from within. As agency you choose, but you should be staff move up and out, others are enhanc aware that you can frequently find better ing their education on their own time, discounts and special package deals in American Security also offers free aware that finding a position is not an newspaper ads or through associations checking to Bank staff with no mini easy task, but aware, as well, of the op such as AAA, especially for weekend rent mum balance required. It will provide portunities here at the Bank. Ell als. There are often tie-ins with airlines too. dollar denominated American Express 6 THE BANK'S WORLD ( JUNE 1989 travelers' checks without a fee, and lar Activities" and "In the Community" your heart out with the Choral Society, travelers' checks in other currencies for sections and you'll find a free lunch hour be dramatic with the theatre group or a fee of 1 percent. American Security will or evening concert almost every week calm down through Transcendental Med cable money internationally without any sometimes every day of the week-in the itation. (A list of Bank clubs, national charge, and the cost for domestic trans H building auditorium, the IMF Visitors' groups and so forth appeared in the Feb fers is $8.50 (compared to the $20 fee Center, nearby Lisner Auditorium, occa ruary 1988 issue of TBWand will be up charged elsewhere). American Security sionally the OAS, the Galleria at 2000 dated again in the July issue.) will also provide international drafts at Pennsylvania Avenue or one of the You don't have to be a movie star to no cost to its World Bank customers and churches in the area. go to an opening night. Staff and their for a $5 fee to other Bank staff. They'll Quite apart from official seminars and families are usually invited (through The exchange foreign currency (but not training, there are also worthwhile lec Weekly Bulletin) to the opening recep coins) at no fee. You can find out about tures from time to time, often on health tion for each new art show that is their full range of services by stopping in topics. And, speaking of health, although mounted by the Art Society. Even if you at the branch right on Bank premises on it costs $95 annually to use all the Physi don't go to the opening night, there is al the second floor of the F building. cal Fitness facilities at the Bank, mem most always a display worth visiting, bership gives you access to a full range both in the Bank Gallery (E building, of Nautilus equipment along with the ex 12th and 13th floors) and in the Fund Across the street from the Main Com pertise of qualified fitness personnel. Or, Atrium. plex, Potomac Photo at 1819 H Street if you just want to participate in any of If you want to sell your car, hire a will give Bank staff a discount card good the innumerable exercise and aerobics maid, find a vacation rental, take music for 15% off on Kodak processing and a classes, you can take out a $15 member lessons or just about anything else, put a 10% discount on other processing, pic ship. Pick up a copy of the Exercise notice on the Bulletin boards (two in the ture frames and albums. Right in the Schedule and Description ofExercise Bank and one in the Fund). It won't cost Main Complex, same day or overnight Classes from any of the exercise rooms you anything to advertise there. discount photo processing is available at or the Medical Department. The Fitness the Newsstand (in the corridor leading program will be described at greater from the E lobby to the F lobby). length in an upcoming issue of The Other free services to staff include a Bank's World. Real Estate Counselor to help you find a house or apartment, and a Schools Spe Every week, The Weekly Bulletin lists cialist to advise you on schools for your books that are complimentary or dis Many of the Bank clubs have special children. And you can find help with per counted to staff and are available discounts for their members. Knitters sonal problems through the good offices through the Bookstore-admittedly have opportunities to buy yarn at re of the clinical social workers in the these are not exactly best-selling novels. duced prices and skiers get to participate Staff Counseling Service (described in And, if you want to buy a computer, the in package tours to the slopes. A bridge the October 1988 issue of The Bank's Personal Computer Users Group has a Grand Master gives virtually free lessons World). General Discount Program Plan, which and the International Cine Club shows There's probably more. Write and tell you can find out about at the ITFP Li films at nominal cost. You can belong to us if you know of any specially good brary, Rm. F-3000. a Ham Radio Society, or join the Camera deals that your colleagues might like to The Weekly Bulletin is a good source Club. You can improve your public know about. We'll run them in a later of bargains. Look in the "Extra-Curricu speaking through the Toastmasters, sing issue. BiD THE BANK'S WORLD / JUNE 1989 7 Women Latrine Builders Take Pride in Their Work For the Health of It by Mary McNeil N ellia Mukarida, Stella Gunda, Martha Chikomwe and Mary Shamwarira live near the town of Rusape in Makoni District, Manicaland Province, Zimbabwe. Dressed in brightly colored overalls, they have gathered early this Saturday morning to take part in a job in which they take great pride. For four days they will work together to build a Blair VIP latrine, earning approximately 50 Zimbabwean dollars (US$24) which they will split among themselves. Two women working per latrine can each earn up to 25 Zimbabwean dollars for their labor, more than the minimum weekly agricultural wage. "Thank you for helping us build our latrines," they chant in recognition of the help their government-funded trainer has given them. "This will help us get rid of the flies gathering in our toi let." Status symbol The women latrine builders' program in Manicaland Province is indicative of the spirit behind the rural sanitation pro gram in Zimbabwe. More than 150,000 Blair VIP latrines have been built here since independence in 1980, with 47,000 constructed in 1987 alone. The Blair la trine is positively associated with devel opment, and is a status symbol in many areas-so much so that it is not uncom mon to talk with families who have beau tifully constructed latrines near their homes, surrounded by flower gardens and stone-lined pathways. Yet, these Building a latrine is no easy task. These officially certified builders will work four days and earn $24. Photos by Curt Carnemark same people still walk up to 400 meters four times a day to draw their water Development (NORAD). After complet trine, must contact the local health assis from an unprotected source. ing six latrines, trainees receive a di tant, who outlines what the family will As the women of Rusape work, they ploma from the District Medical Supervi need to do. This includes digging a pit, are supervised by a local trainer ap sor testifying that they are officially paying the builder, making bricks of pointed by the Ministry of Health with certified builders. It is a day of rejoicing, sand and water and burning them in a funds provided by the Swedish Interna an excuse to slaughter a goat and drink a kiln for four days. Cement and the fly tional Development Agency (SIDA) and beer or two. screen for the vent pipe are provided by the Norwegian Agency for International The construction of a Blair latrine not the Ministry of Health, but the house only gives the women salable skills but hold bears all other costs-about US$62. Editor's note: Mary McNeil is a writer ensures that the household itself is re So far, the major constraint has been a and editor for the UNDP- World Bank sponsible for its construction. Each shortage of cement, which has put a Water and Sanitation Program. household, upon deciding it wants a la- damper on construction. 8 THE BANK'S WORLD / JUNE 1989 "We've worked at making people be have been constructed by women build Generally, women have very little in lieve they've done it themselves," says ers. They are enthusiastic about the come-earning potential in this rural Piers Cross, a water and sanitation ad work, according to Clever Matiringe, Dis farming district. Some sell their vegeta viser posted in the Ministry of Health by trict Health Inspector for Makoni Dis bles in the market, others brew beer for the UNDP-World Bank Water and Sanita trict, one of the two districts in sale, collect firewood or burn bricks. tion Program. "This way, we build confi Zimbabwe where the program has been House construction is still primarily a dence in the program. People get a gov active, "and they stick to the job until it man's activity, as well as roof thatching, ernment subsidy for their first latrine, is done." but because of their new skills as latrine but subsequent ones must be con They are less likely than men to want builders, women are able to construct structed entirely by the household. In to move on to building other things, says small bathrooms or additional rooms for this way, we hope to foster sustainability. Mr. Matiringe, and they take a lot of their houses. They use the extra income "The position of women in rural pride in their work. Men'working with they earn to pay school fees for their chil Zimbabwe leaves much to be desired," the teams usually mix cement, leaving dren, to hire people to help cultivate continues Mr. Cross. "However, govern the more highly skilled bricklaying and their fields, to buy kitchen utensils or to ment is mandated to improve their sta construction tasks to the women. deposit in savings accounts. tus. Within the sector, the aim has been The women of Rusape did not want to secure women as lead actors in con Women volunteer me to leave. Laughing, they performed structing latrines, in managing water "We started the latrine builders' pro the songs and dances they had created committees, and as village health work gram in 1987," says Mr. Matiringe. "We during their work. Each wanted me to ers." discovered that when we sent out our re take down her name, to ask how many la As a result of this spirit, more and cruitment teams, more women than trines she had built, and what she did more women are entering the program. men were volunteering to be trained. with the money she earned. And as I Out of the 825 builders in the district, The first group of women we trained made my way back to the Land-Rover, 116 are women and 85 are currently un worked out very well. The men didn't they followed me, singing and clapping dergoing training. More than 467 toilets work out nearly as well." the whole way. • Of Gourds and Clean Hands Children in the Madakurwe village in the rural area of Chihota, Zimbabwe, now wash their faces each morning after they get up. Their washstand is a container made of galvanized metal shaped like a Mukombe gourd and hung outside their families'VIP latrines. Every two days, the device is filled, and, when tipped, re leases about 200 ml of water through a small hole at the tip of the spout. For the past year, the Blair Research Laboratory in Harare has studied hand washing. The study, sponsored by UNI CEF, looks at methods for getting rural populations to wash their hands after using a latrine. In an attempt to rely on readily avail able materials, the Blair Lab first tested the use of the Mukombe gourd, which was hollowed out to make a water con tainer. Because the gourd rotted easily, however, Blair devised a new design. The new container holds about two liters of A new Mukombe "gourd." water, costs approximately 8 Zimbabwean dollars, and is made by a on the outskirts of Harare, on commer them regularly. In interviewing several tinsmith in Harare using a design based cial farms in Marondera and in Chihota. mothers, staff were told that the on the Mukombe. The container can be Over 16 weeks, staff from Blair regularly Mukombe was a good reminder to chil easily copied elsewhere in the country as checked these areas to see if the dren to wash their hands after leaving the materials used are locally available. Mukombes were being used, and re the toilet. In fact, most of the children Fifty of the new Mukombe were given ported that as many as 56 percent of the were running to use it throughout the t . to families in Epwirth, a peri-urban area people supplied with the containers used day. III THE BANK'S WORLD I JUNE 1989 9 Photo by Leandro Coronel Branco Bjelogrlic gives Tabugonian workers some tips on road-building. Barrio Residents in Philippines Build Roads the rainy season they turn into swampy wallowing grounds for carabao, the Phil with Their Own Hands ippine water buffalo. The barrio is home to settlers from various parts of the Philippines who moved there in the 1950s under a gov Linking Tabugon to the ernment program encouraging settle ment and cultivation of idle, fertile land. At the time, development had been con Rest of the World centrated on the main island of Luzon (where Manila, the capital, is located), and the government wanted to spread the population around while providing income-generating opportunities for the settlers. Land was distributed free. by Leandro V. Coronel Tabugon was one of the settlement areas. Hard times fell on Tabugon when the T he residents of Tabugon are build ing their own roads, carving them from what used to be mere buffalo trails. nical help from the government and the World Bank, the people in this commu nity have learned to build basic, all world sugar market collapsed a few years ago. Many in the barrio worked the large plantation fields as itinerant sugarcane Tabugon is a small, isolated barrio in weather gravel roads. Soon they will be cutters, but planting sugar became a los the town of Kabankalan in Negros Occi transporting their produce to market ing proposition for the landowners, and dental Province in the Philippines' with greater ease. the plantations became idle. Though the Visayan Islands. With financial and tech- Tucked in the northwestern hills of Tabugonians, jobless, went back to their the traditionally sugar-rich Negros Is barrio and started planting other crops Editor's note: Leandro V. Coronel is Edi land, Tabugon is so far away from any on their own plots of land, the lack of tor of World Bank News, a weekly media body that it's almost a forgotten place. good roads discouraged commerce be newsletter. The roads to Tabugon are bumpy, and in tween barrios and towns. 10 THE BANK'S WORLD / JUNE 1989 In 1980, the Philippine government Married, with three children, he said he through the Department of Local Gov was looking forward to the day when the ernments and the Department of Public Mang in the ban-io road will finally reach his own neighbor Works and Highways-launched a rural hood. "This will change life around roads improvement project to connect worked the large here," he said. isolated areas to main towns. The World As we were leaving one site, I spoke to Bank helped finance the project, first plantation fields as a housewife who leaned out of her with a $62 million loan, and in mid-1986 kitchen window as we passed. "Oh, yes, with a second loan of $80 million. The itinerant sugarcane the new road will definitely make a differ government expanded the project to ence," she said. "We will go to market cover an additional 14 provinces. Under cutters, but planting more easily and more often." the second project, some 1,340 kilome There has been some inefficiency in ters of road were slated for improve sugar became a the road work. "Most of these people are ment, including a total of 600 kilometers losing proposition farmers, and this kind of work is new to in Kabankalan and two other settlement them," said Ben Dublon, an earnest, soft areas on Mindanao Island, farther south. for the landowners, spoken Public Works and Highways engi The road work in Tabugon began in neer who has been assigned to Tabugon September 1988. About 48 kilometers of and the plantations as Project Manager. "They're still learn earth road are being improved and an ing road-building skills, but they're com other 12 kilometers are being con became idle. ing along." structed. Occasional problems Pet undertaking There have also been occasional prob The rural road scheme has become a lems, like getting the payroll on time pet unde'rtaking of consultant Branco work groups were crushing stones, level from the Public Works office in Manila. Bjelogrlic, a former Project Officer in ing the ground, digging ditches and com "Things get snagged in red tape some the Infrastructure Division of the Bank's pacting the soil. The workers were all times," according to Ray Cahoon, a Con Asia Region. 1\\10 years ago, before actual residents of Tabugon. sulting Engineer from the International work under the second project had It was back-breaking work. Clouds of Labor Office. "It is a testament to these begun, Mr. Bjelogrlic told The Bank's gray dust spewed out of a machine, people's desire to improve their lives World the operation would provide job which crunched 15 tons of limestone an that they carry on even when they don't opportunities for people in the rural hour. The laborers were feeding the ma get paid on time," he added. communities. He emphasized the cost chine 90 tons of stone daily. The Philippine government has been saving, labor-intensive nature of the proj On this particular day, the road being attempting to speed up development of ect. worked on was in Sitio Marungis. rural areas, promoting labor-intensive "The project will hire laborers from Egmidio Ellang, a 55-year-old resident, projects whenever possible. This project the community to build the roads," Mr. was among those digging ditches to im gives priority to economically isolated Bjelogrlic said. "It wilt minimize the use prove drainage along the new road. He and depressed rural areas, providing jobs of heavy machinery whenever possible; it had moved to Tabugon in 1962 from an and boosting local residents' incomes. will emphasize the involvement of peo other part of Negros. He is a farmer, like "There should be more labor-intensive ple." Traditionally, road construction in many of the others working on the proj projects like this," said Mr. Bjelogrlic. the Philippines is done by contractors ect. ''What we need for this kind of project who bring in their own work force. "When this road is finished, we will are hand tools and good hands." Recently, Mr. Bjelogrlic and I visited have an easier time taking our crops to The next phase of the project is also the Tabugon project site, some 400 kilo market," Mr. Ellang told us. "Until now, important, according to Mr. Bjelogrlic. meters from Manila and a three-hour it's been hard." "Maintaining the roads will be vital to bumpy ride from Bacolod, the capital of Fernando Flores, 35, the president of how long they will be useful," he said. Negros Occidental. The blazing Philip the neighborhood association in Sitio "That will also give us an opportunity to pine sun was directly overhead when we Magca-oway, a community of about 250 help the local people. Again, we will reached the construction site. Several residents, was also one of the laborers. focus on people instead of machines." Ell THE BANK'S WORLD / JUNE 1989 11 IDA and the Social Sectors Alexander ter Weele Last February, Alexander ter Weele, Chief, Population and firsthand. Nonethe'less, let me give a few figures just to remind our Human Resources Division, Asia Region, spoke at the IDA-9 selves of the status of human resources in our Asian IDA countries. Deputies'Meeting. Here are excerpts from his remarks: GNP per capita. There are about 10 countries in the world with annual per capita COPs on the order of $160. These are the world's poorest countries. Four of them are in Asia-Bangladesh, Bhutan, T he social sectors are a relatively recent component of IDA's work program. The Environment Department and the Women in Development Division were created 1-112 years ago. Laos and Nepal. Population. There are 2.4 billion people living in the 36 coun The PHN department-Population, Health and Nutrition-was tries classified by IDA as "low-income economies." Of these, about 2 created in 1979. And although the first education loan was billion live in Asia and about 300 million live in Mrica. Excluding made in 1964, it was not until the '70s that the concept of edu China and India, the population of the low-income countries of Asia cational investment was expanded from vocational-technical is about 300 million-equal to the population of the low-income training projects to include projects in primary education. countries of Mrica. In short, the social sectors are relatively new to IDA-and they continue to absorb only a small portion of our resources-pres Absolute poverty. It is estimated that perhaps 950 million people, ently, 6 percent of IDA lending is directed at the social sectors. worldwide, live in absolute poverty. Somewhat more than half of In my view, directing only 6 percent of investment at the social these-500 million-live in Asia. sectors is inadequate. Why? Because the fundamental constraint to development in our IDA countries is the low level of human re The under 5 death rate. In India, the under 5 death rate is 150 sources development there. While it is possible to achieve some de that is, 150 of each thousand children die before age 5. In velopment-growth in COP-through investments in mines, major Bangladesh and Bhutan this number reaches a staggering 200 port facilities, fertilizer plants, hydroelectric dams, it is difficult to one of each five children born in Bangladesh and Bhutan dies be imagine substantial, significant, long-term development in our fore reaching age 5. Asian IDA countries without removing the constraints imposed by illiteracy, ignorance, environmental degradation, malnutrition, Education. One-hundred-and-twenty dollars was spent per year high birth rates and high infant mortality rates. to educate a child in low-income countries in 1970. Ten times as much-$1,200-was spent in the same year in industrialized coun Asia Region. We all know that the IDA countries of Asia have tries. By 1980, the expenditure per pupil in low-income countries large populations. We know that they are poor. We need only walk had declined from $120 to $80 per year, while in industrialized the streets of Bombay, Dhaka, or Kathmandu to observe poverty countries the figure had almost doubled from $1,200 to $2,300. 12 THE BANK'S WORLD / JUNE 1989 Low-income countries spend only one-fortieth as much to educate between the subsystems of the social sectors and the need, conse their children as do industrialized countries. Unfortunately, re quently, to deal with the subsystems of the social sectors in an inte search on school achievements confirms that these spending differ grated manner. Poverty alleviation, health, population growth, nu entials result in enormous, and increasing, differentials in learning. trition levels, educational achievement and environmental degradation are intimately related. They must be addressed in an in IDA achievements. Let me look for a moment at what IDA is tegrated, coherent manner. Take hea'ith and education-it is diffi doing, what IDA has achieved, in the social sectors in Asia. cult to improve health levels without teaching people how to care for themselves, how to improve their diet, their hygiene, why it is Environment. IDA is in the process of completing environmental necessary to boil water. It is also difficult to educate children who strategies for the major IDA countries in Asia. In India and are in poor health, ill or malnourished-their school attendance is Bangladesh we are working with governments on reforestation, wa P90r, their listening span short, and their mental abilities impaired. tershed management and control of industrial and urban pollution. Equally so related are poverty and the environment. So we have In China we are assisting the government in dealing with a new . learned, and our governments have learned, that we need to work problem-that of pollution caused by rural industrialization. on population, health, nutrition, education, training, and the envi ronment in an integrated, coordinated fashion. Population. We have, in India, the largest series of IDA invest ments in population-five projects implemented, or under imple Three issues. Let me close by noting three problems, three is mentation, and an additional two or three in the lending program. sues which we face in the social sectors. With the United Nations Fund for Population Activities, we are con The first issue is lack of resources. Poor countries, and people in ducting a study of family planning activities in India, as well as in poverty, have too little money to invest. And in time of constraints, Pakistan, Bangladesh and Nepal. the social sectors, it seems, are always the first to feel the budget cut. In many of our IDA countries, struggling as they are with short Nutrition and education. In India, as well, we have worked wi th term financial problems, we have seen a cutback in resources for the government on the issue of malnutrition of infants and their the social sectors. On the issue of money, IDA, of course, can help. mothers. The India nutrition projects are examples of what can be The second issue is that the social sectors are management inten achieved-at modest cost-in carefully targeted nutrition pro sive...and good management is a scarce commodity in many of our grams. In Bangladesh, we have worked with the government on up IDA countries. Social programs often involve hundreds of thou grading and expanding the primary education system. In China we sands of people and are often dispersed, sometimes over a whole worked with the government to recreate its system of higher educa country. A common problem in social sector programs, including tion after that system had been closed for a quarter of a century be those assisted by IDA, is that they are poorly managed. Conse cause of the Cultural Revolution. quently, many if not all of IDA's social sector projects include ele Some of the achievements of IDA in Asia have been exciting. ments to strengthen management. And-though management re None of us, however, is naive enough to believe that there are no mains a problem-we've had some modest success. IDA's portfolio problems, no issues. Let me touch on some of those in a moment. of population, health, nutrition and education projects has a good record of implementation. Whether measured in terms of "problem Lessons from development. First let me mention two lessons projects," rates of disbursement, or other measures, IDA's social sec that we have learned over the past two decades of social sector in tor portfolio is "average"... it is not, despite the complexity of the vestments. sector, a "problem sector." Nonetheless, assisting governments to The first lesson is that good social sector projects include four el upgrade management of social.sector projects is always a priority. ements in their design. The first element is infrastructure-the A third issue, particularly relevant to IDA, is the reluctance of hardware required to make a program viable-the building of clin many governments to borrow for investments in the social sectors. ics, the building of schools, the provision of medical and instruc As good economists, we would all argue that one should not hesi tional equipment. The second element is the provision of software tate to borrow for an investment with a high return-regardless of we have learned that without curriculum, books, and trained whether that investment is in a hydroelectric dam or a school. But teachers, schools do not work, and without trained health workers in the real world, the realities are that some countries are reluctant and a regular stream of medical supplies, health clinics have little to borrow for investments in the social sectors. IDA funds are there to offer. The third element is institution building-the research in fore important-governments are more apt to borrow on IDA terms stitutions, planning offices, curriculum development units, popula for social sector investments than they would be to borrow on Bank tion information agencies, institutions to train administrators to terms. manage the systems, etc., which are necessary to backstop a deliv Rather than end on the pessimistic note of "issues," I would like ery system. And in the last few years we have increasingly included to close in a more optimistic tone. IDA is the largest single investor a fourth element-policy adjustment, removal of constraints which in the social sectors. We are the largest single investor in popula impede the success of the investments in infrastructure, software tion, health, nutrition, the environment and education. We have and institutions. Such adjustments include, for instance, adjust had, and are having, an enormous impact on hundreds of thou ments to inappropriate licensing requirements, relaxation of limita sands of lives-on nutrition levels of children, on hillside forests, tions on private schooling and private medicine, revisions of unreal on urban pollution, on population growth, on the health of expec istic salary schedules, and reallocation of resources-directing tant mothers, on the school achievement levels of their children. more resources at teaching materials and medical supplies, for in IDA can, therefore, take satisfaction in what it has achieved ... and stance, and relatively less at the salaries of teachers and medical yet, we need only look at the 500 million people in Asia living in ab workers. solute poverty to shake our heads sadly and wonder if, somehow, we A second lesson we have learned relates to the interrelationship couldn't do more. II THE BANK'S WORLD f JUNE 1989 13 T he name's Spade. Samantha Spade. Working the international develop The Theatre Caper ment beat in the EMENA Region is a tough job. It gets lonely up here in my office late at night. But, hey, I'm dedi or cated to my work. One night, I was sitting at my desk looking at a mile-high pile of papers. I knew I'd see the dawn before I was fin ished. I also knew I needed a drink as bad as a Bank consultant needs a Rolodex. I took four bits from my wallet and hopped the elevator to HB2 to get some coffee. Just as I was about to knock back a slug of java, the elevator bell dinged. I stepped into the shadows, saw a suspi cious looking man enter the vending ma chine room. He was an older guy, wear ing a black beret and holding a cane. I followed him into the elevator and behaved like I had every right to be there. He didn't say a word. Typical eleva tor behavior, or was it? He got off at the B1 level and hurried around the corner toward the auditorium. In the pit of my stomach, I had the funny feeling some thing strange and possibly illegal was about to happen. Suddenly I heard a woman's voice yell, "Rock 'n' roll!" A second woman screamed and a man's sinister voice said, "No, no, no. Please try again, only make her scream louder this time." The woman screamed again. What was this? Late night loan negotiations? Deep down, I didn't think so. I looked around for a weapon. If there was going to be a scuffle, I wanted to be prepared. I tiptoed around to the back of the auditorium and entered a scene that did not belong to the world of international develop ment. T he older guy was sitting on the stage watching a woman with a crystal ball tell the fortune of another woman holding a suspicious looking basket. I turned to The Case of the call the guards when everything went blank. When I came to, I was surrounded by a motley group of strangely garbed, heavily made-up men and women. They Mysterious Cast had the concerned look of the guilty on thei r faces. Editor's note: Samantha Spade's real by Samantha Spade name is Stephanie Soutouras, but she'd prefer you didn't know that. 14 THE BANK'S WORLD I JUNE 1989 "What gives here?" I tried to get up "My dear Miss Spade," he answered, from the cold, hard floor. "Tell me quick, "for once you are correct. We all have and tell me straight, or I'll let my fists do regular day jobs, but during the night, the talking." He reached into his well, we have... other lives, other pur The older guy nodded. Two of his henchmen led me to a chair. He said, pocket. My mind suits." That shook me, but I didn't let on. 'Welcome to our rehearsal, Miss Spade. screamed a "What about the money, Winterbottom? You tripped over one of our set pieces Where does it all go? I checked. Your and hit your head. I do hope you're feel warning. I grabbed group has an account with the Credit ing all right." Union." How did he know my name? Had I, in a letter opener ... my delirium, betrayed the Bank and quoted debt relief strategies? The babe with the crystal ball read my mind. "We I had to admit it. He was as cool as a cucumber. He smiled patiently. ''Very found your Bank ID in your pocket," she Nees, Martin and Czar. You don't need a clever, Miss Spade. I am impressed. But said. A likely story. weatherman to tell which way the wind we give part of our proceeds to charity. I turned to the older guy, snarled, "I'll blows. This was the Mob, plain and sim The rest of the money goes to produc just bet you're worried about my health, ple. tion costs, like costumes and crystal mister. Okay, you know who I am, but I The next morning I paid a call on balls. But you've overlooked an essential don't know you from Adam, see? What's Winterbottom, the answer-man. The first part of our group, the dedicated people this 'rehearsal' for, anyway? I know I thing I noticed was that the beret, dark who work tirelessly behind the scenes heard a woman scream." glasses and cane were gone. He was wear with costumes, ticket sales, lighting and "Oh, that," said a tiny lady with an ac ing a suit and tie. They didn't match. sound. And you might want to know that cent. 'We're rehearsing a play for the "Please come in, Miss Spade. I've been besides our main stage productions, we World BanklIMF Theatre Group. You'll expecting you," he said as he ushered me also give play readings, acting classes come, of course? I'm sure Goddard to a chair and closed his office door. I and voice classes. And we always wel Winterbottom, our Artistic Director, will heard the latch click. I was trapped like come new members, like yourself." He give you complimentary tickets for open an economist trying to carry a portable stood, led me to the door. "Now, if you'll ing night." computer out of the Bank without a excuse me, I have Bank work to do." building pass. I stood about an inch away from his face and hissed, "Sure, Winterbottom, T he group members introduced them sure. But I want proof." selves, real friendly, like nothing had happened. I wasn't buying it. They didn't I decided to take the offensive. "Okay, Winterbottom, you'd like me to believe He reached into his pocket. My mind screamed a warning. I grabbed a letter look like Bank staff, and they didn't act you were rehearsing a play. You'd like opener. He had a few pounds on me, but like Bank staff. I memorized each name me to believe this Theatre Group gang I'd go down fighting. He handed me a and face. Then, seeing an opening, I works regular jobs here during the day. ticket to their play. knocked over the two henchmen, Normal people, normal jobs. But I heard pushed past a woman brandishing a that woman scream last night. It made feather duster. Eventually, I made it back to my office. my blood' curdle. Screams like that aren't normal Bank behavior." I let him T he opening was that very night. There was nothing to do but wait for the There was more to this Theatre Group think that over. He didn't flinch. I went curtain to go up, and I'm good at wait than met the eye, and I was just the pri on. 'Want to hear more? Nees, Martin ing. I decided then and there that if vate eye to figure it out. I decided to and Czar don't work for the Bank or IME things didn't look jake, I'd close them start with Winterbottom, a.k.a. "Artistic Procurement doesn't handle costumes down faster than a-well, you know Director." I hit the computer. It told me and crystal balls. You can't destroy world what I mean. Winterbottom worked in PUB, a division development efforts and get away with I took my seat just as the lights chief. Other conspirators-Donovan, it." dimmed. I wasn't alone in the darkened Houle, Freilich, Wolf-Goldfrank~all He was crafty. He didn't miss a trick, auditorium. There were other Bank staff worked in PUB. This scene had subter but I knew I had him. and their families. The play was good, I'll fuge written all over it. "I'm sorry to disappoint you, Miss give them that. As good as anything I've Then I discovered a LAC connection Spade, but you're completely deluded. seen performed by other community the Devan, an Administrative Officer, and The group is made up of ordinary Bank ater groups in Washington, and I've been Lopez-Calleja, a Staff Assistant. Mild and Fund staff who are interested in pro around. I've seen them all. mannered "Piano Man" Poole had re ducing quality theater. Sometimes, we So I was wrong. Case closed. Or was it? cruited innocents like Marion Young and can't cast the show entirely from Bank What play were they performing next? Anna Custer from ITF. Dana checked out and Fund staff, so we audition outsiders Did they really give acting classes? all right; I found her in the IMF tele likes Nees and Martin." Would they take an abrasive, dead-eye phone directory. Laurence "Rock 'n' I played my ace. "Sure. I bet you're Dora like me into their ranks? That's Roll" Sage, EDI; Menno "Lights" going to tell me Czar is an agency when I decided. They hadn't heard the Pradhan, PHR. Three names remained: temp," I sneered. last of me. EliD THE BANK'S WORLD I JUNE 1989 15 Mapping Unknown Territory: The Emerging Market by Asimina Can1inis Data Base hether you walk into IFC's Capital cussing data. "When we call correspon life in response to regulatory reforms Markets Department at 7 in the dents," says Peter Wall, "we can't always and government efforts to promote morning or 8 in the evening, you're be sure of getting an English language them. And the 1990s hold the promise of likely to find at least one member of the speaker on the phone. But with all of our entirely new markets coming into exis team that produces IFC's Emerging Mar different languages, one of us is usually tence, such as those recently formed in kets Data Base (EMDB) hard at work. able to communicate with the person on Hungary and China. Collecting data for EMDB has to be done the other end." The audience for IFC's data base is during the working hours of the also growing. At Christmastime, IFC department's correspondents around the Investment decisions launched a direct mail campaign market world. That means EMDB staff often The raw data are reviewed by ing its Factbook to institutional invest work odd hours. Under the general su Madhumita Dutta-Sen, Samer Jumean, ors. Orders have been received from in pervision of Divisional Manager Farida and Bock Pun Toh, analysts with specific vestors all over the world. IFC recently Khambata, EMDB draws on the energy country responsibilities, to ensure that signed a contract giving the exclusive and talents of nine staff members, all of they meet the Department's standards. distribution rights for on-line data to a whom work on other capital markets The three then "manipulate" the data well-known business consulting think projects as well. into information EMDB subscribers can tank, The WEFA Group. The Capital Markets Department went use in making investment decisions. commercial with its data base in early EMDB staff calculate both a price 1988. It had been collecting data on Sophisticated and accessible index and a total returns index for each emerging stock markets in developing developing country market, not unlike As demand for the data base grows, countries for its own use since 1981. Standard & Poor's 500 index, which the EMDB team works at making it more ''We were just flooded with requests for allow the performance of these markets sophisticated and accessible. Mathemati information," says Peter Tropper, who to be measured against the performance cian Kyuee-Ha Pahk and Financial Ana manages the EMDB team. "There was of more established markets. The in lysts Peter Wall and Iyad Malas are re simply no other place investors could get dexes are published each week in the Fi sponsible for refining the theoretical the sort of information we were compil nancial Times and six other newspapers. framework of the data base, while Sys ing. The principal reason we went com They are also cited on cable television's tems Analyst Dong-Ik Lee strives to im mercial-seiling our information, rather Financial News Network. prove the computer systems involved in than giving it away-was to defray the Once a year, EMDB publishes a transmission and manipulation of data. growing costs of maintaining an up-to Factbook (there have been three so far), Keeping track of potential clients and date, comprehensive data base. One of giving an overview of emerging stock contacts is Sonia Miklas, who is able to the benefits of selling the data is that we markets. Investors who need more infor draw on her years of experience doing find out very quickly what kind of infor mation can subscribe to the Quarterly similar work elsewhere in the Bank and mation the private sector really wants." Review, which offers detailed updates on IFC. ''Working with such a dynamic 19 equity markets. Or investors may sub group and seeing the results of our work Network of correspondents scribe to the computerized data base published by world-class publications The data, which are supposed to con which provides updated information have been rewarding experiences," says form to guidelines and formats estab weekly on most of the markets and Ms. Miklas. lished by EMDB staff, come from a net monthly on smaller ones. The smallest EMDB now faces competition work of correspondents in 19 different stock exchange in the data base is Salomon Brothers and Morgan Stanley countries. Correspondents in 13 of these Zimbabwe's, which lists $700 million in have recently begun covering developing countries are able to transmit their data shares. country markets, "probably as a result of by modem, the method preferred by In the past year, the number of stock our work," states Mr. Wall. The team EMDB staff. The other six transmit markets covered by the data base has in members agree that this is as it should theirs by fax, telephone, or courier. The creased from 10 to 19. In the future, staff be. Declares Mr. Tropper, "IFC, as a cata broad ethnic and linguistic diversity of expect to add summary coverage of an lyst, is supposed to stimulate investor in the team is handy when gathering or dis other dozen small markets (under $500 terest in developing countries. If others million shares traded). The data base will follow us into what was once unknown Editor's note: Asimina Caminis is an Edi no doubt continue to evolve as stock and uncharted territory, we've done our torial Assistant with fFC. markets grow or dormant ones spring to job." II 16 THE BANK'S WORLD / JUNE 1989 ~ The Look of Success by Ann Hammond O n May 19,1988, the Board approved a structural salary increase less than the cost-of-living increase for staff treated fairly and equitably?" Mr. Con able saw and heard for himself the depth and breadth of staff dissatisfaction. One precondition for success is the willingness to hear. What had been treated as non-issues in May became in grades 18 and above, and less than Within a month, he established a Task frontline issues in June because senior even half that for staff in grades 11-17. Force to identify priorities and specific managers showed a willingness to hear. On June 3, more than 1,000 Bank staff actions on the support staff issues identi Staff said in June what they had said in gathered in Eugene Black Auditorium to fied in our report. Those groups com February, the difference was that some ask Mr. Conable why. pleted their work in November; an ongo body chose to hear-a quality rightly One year later, we find the Board has ing group now oversees implementation. prized by staff whose managers have it. approved a new compensation system There is never a need to shout at one aimed in part at providing staff at all lev who readily listens to normal tones. els greater protection against erosion of Success includes active participation real income and the same minimum an by all parties. It means involving the nual salary increase. It is not a perfect One precondition Staff Association as a consulting party in system; work still lies ahead, but there has been some measure of success. We for success is the decisions about staff welfare and condi tions of employment. Thanks go to our have a salary increase that begins to re store eroded staff incomes, and grade 11 willingness to hear. Compensation Working Group and the working level staff in Personnel, who put 17 staff are being measured this year by long hours and tremendous energy into the same yardstick as all other Bank forging a strong and productive working staff. Where is credit due, and what les level dialogue. Thanks go to those senior sons can we learn from this? managers who held firm against the inev itable political pressures, and Board Specific actions members who had the courage and con In February 1988, we sent to Mr. Con On the compensation front, too, se viction to make the welfare of the staff able a report analyzing the situation of nior management responded. Manage paramount. Most notably, thanks go to grade 11-17 staff prepared by more than ment representatives at all levels stepped staff who, with help from the SA dele 100 people over three years, and that had up their discussions with the SA. Person gates, stayed involved. the support of four consecutive Delegate nel began meeting three hours a week Assemblies. The report recommended with our Compensation Working A vote of confidence specific actions over an array of issues in Group-and kept that pace for eight Success is also the visible and grow cluding compensation, job grading, months. Representatives from grades 11 ing support of the Staff Association. The training, career development and han 17 accompanied Personnel on visits to increasing number of active, dues-pay dling of grievances. Senior management local comparator organizations. The As ing members provides the financial base first ignored the report, then called it sociation was invited to make a number for us to get analytical and legal support "... a declaration of perceptions on the of presentations on crucial compensa we need to maintain the integrity of our part of the Staff Association, rather than tion system elements to the Administra work. It also represents a vote of confi deductions based on facts." The more tive Advisory Committee, the President's dence in the Staff Association and its pro specific, tangible response was to grant a Council, the Board Committee on Per grams and strengthens our voice with structural salary increase for grades 11 sonnel Policies, and the full Board. This management. 17 of 1.5 percent, then increase cafeteria marked a dramatic shift from the four But mostly, success starts with staff prices by 4 percent, parking fees by 4 per years of deliberations by the Joint Com standing up and speaking out. Those cent, and medical insurance by 15 per mittee, where both IMF and Bank Staff who attended the meeting with Mr. Con cent. Associations had been almost completely able last June, and especially those who So we invited Mr. Conable that June 3 excluded. The overall time frame was im had the courage and conviction to speak to an open meeting to answer questions possibly short, and frameworks set by so eloquently and forcefully-it is they and to hear directly from s,taff. The room the Joint Compensation Committee se who began to turn the tide. This experi was crammed with people and many verely Iimtting. Despite this, Personnel ence shows us that senior management were left impatiently standing outside. staff and senior management met their can listen and respond, that staff can in While the questions put to him ranged deadline. fluence senior management and can across a number of issues, the underly Success of a product relies in part on have a say in the direction of this institu ing one was: ''When are staff going to be success of a process. tion and in their own futures. Eli l THE BANK'S WORLD / JUNE 1989 17 , l Thank Her on July 31 Most staff don't know her, but Noriko Lao plays a vital role in the compensa tion of every employee, particularly when it is time for salary increases. As a computer systems analyst in Personnel's Human Resources Information Center, she designs and programs reports that both in developed and developing coun go to managers, providing them with in tries. In fact, in Andhra Pradesh State in formation on each staff member's cur- India, farmers planted only 100 hectares in 1986, but 10,000 in 1988. Vetiver may well be the key to a sec The Vetiver Network ond agricultural revolution (see The It survives both drought and freeze, Bank's World, June 1988) and now it has holds back the silt from rain runoff, an official fan club, the Vetiver Network. makes a fine hedge, smells foul to all ani The network, established by Richard mals save man, stays in place and is gen Grimshaw, Chief, Agricultural Division, erally well-behaved, requires no mainte AST, seeks to feed and receive informa nance, produces fodder and builds up tion on Vetiver successes, failures, re groundwater tables. It has many other search field results and ideas. A 78-color virtues as well, which may explain why slide show on Vetiver technology is avail the use of Vetiver grass is spreading, able. rI New York Life Claims a Record rector of the Claims Office, also received Claims specialists in the New York an award for coordinating claims ser Life office at the World Bank processed vices with four other New York Life of an all-time record $3.2 million in Medi fices during this peak period. cal Insurance Plan (MIP) claims pay Richard Eddy, Manager of the Bank's ments during March. For their efforts, Insurance Office in Personnel, said at the company presented them with "Be the ceremony honoring the specialists, the Best" awards. "The Claims Office is the backbone of Those named are Liz Henderson, the Medical Insurance Plan." Saley Mathew, Elizabeth (Lisa) Welch, The previous record for processing of Mathew Alexander, Annette Messmore, claims was $2.4 million in October and Kellie Gagnon. Barbara Braboy, Di 1988. E Noriko Lao Photo by Michele lannacci ~ WIo+A.T"DIDYaJ FIND CJt;: ~ EM 98.lo 'Yo OUlWHeJ YOU COM PL.ETcI:> "'fHE .JUST AS I I"T'S ,/ME I b S'TUt>\EO OO~ LAST AP?L\CA\10t-J ~T- 6RoJP OF AWU<:ANTS'? <:ORRE~L""<: ) \ 18 THE BANK'SWORLD/JUNE 1989 rent salary and range of possible in creases under the new compensation system. Also, she makes certain that after managers make their decisions, the pay increase information is put into the payroll system and each staff member gets his or her Personnel Action Form. The form denotes the salary increase in dollars. A self-effacing person, Mrs. Lao says she is "just doing basic systems work," but without the many hours of overtime she has put in in the past few months, staff would not be able to receive in creases·in their paychecks as scheduled on July 3l. "This year, the system has been partic ularly complex," she admits, "because things kept changing. I've had some very tight deadlines. The deadlines are abso lute; they cannot slip." Mrs. Lao says that the initial reports she has gotten out to managers built on similar reports prepared in the past. 'We have an infrastructure of sorts," she says, "and we've built on that." She came to the Bank more than 20 years ago as a clerk-typist in the old Ad ministration and Personnel Department. Today, she is a senior technical staff who spends her non-working time doing vol unteer work with the homeless and hun gry. She also likes gardening and music, and "I used to climb mountains in Japan, but there are not many mountains Photo by Vose! Hadar around here"-except for mountains of Dancing for Dollars computer printout that affect each and A DiscolHa'ppy Hour culminated the Christmas in May Canned Food Drive to benefit the homeless. every one of us. II More than 500 items of canned, bottled and boxed food were collected, as well as $600 in cash. ©[3BCJ'l? BfiJl:J (!) <!> .. ~--------. ... .. ~\ . ~,s"".,,: ~ "PEoPLE l.v "~E "'"PRQl'\CI'11!.b. NEWS:· • CH2OL~ CAL"u)~E .~~~'L • 't)'N""L.~ • (;OlOO .sret~eRG • L\SA, ~\~ .~ ~IUMP THE BANK'S WORLD I JUNE 1989 19 Around the Bank continued Meeting of Minds Mr. Conable and senior managers met with Mrs. Gro Harlem Brundtland, Prime Minister of Norway, during her May visit to Washington. They discussed global environment and development issues as well as specific Bank environmental initiatives, many of which are being supported by special trust funds from the Government of Norway. Photo by Michele lannacci Hari C. Aggarwal Christopher Bam Michael Barth Luciano Borin British national ... Appointed South African national. .. Ap Dutch national. .. Appointed Italian national. .. Appointed the Bank's Resident Represen pointed IFC's Special Repre Head of the new International the Bank's Resident Represen tative in Colombo, Sri Lanka, sentative in Europe, based in Securities Group within Capital tative in Somalia, effective effective May 1. London, effective July 1. Markets, IFC, effective May 15. July 1. 1976: Joined the Bank as a Sys 1977: Joined the Bank through 1982: Joined the Corporation, 1980: Joined the Bank as a tems Analyst, Office of the Di the Young Professionals Pro Capital Markets Dept., as an In Chemical Engineer, Industrial rector, Economic Analysis and gram and was Operations Offi vestment Officer...l984: pro Projects Dept.. .. 1987: Sr. In Projections Dept.. .. 1980: trans cer, South Asia Projects Dept. ... moted to Sr. Investment Offi dustrial Specialist, Industry and ferred as Programming Officer 1982: Special Assistant to the cer... 1986: promoted to Energy Div., Technical Dept., to Operations Programming Sr. Vice President, Finance ... Manager, Div. 2, same depart EMENA... 1988: promoted to Div., Programming and Budget 1984: joined IFC's Dept. of In ment. Principal Industrial Specialist, ing Dept.. .. 1984: Loan Officer, vestments, Asia ... 1988: pr~ same department. Div. 1B, Country Programs moted to Principal Investment Dept. I, West Africa... 1986: Officer, same department. Loan Officer, Div. A, Country Programs Dept., South Asia Re gion ... 1987: Country Officer, Country Operations Div., Coun try Dept. I, Asia Region ... 1988: promoted to Sr. Country Offi cer' same department. 20 THE BANK'S WORLD I JUNE 1989 - -- - -~ " -. - .. ........, L ettersto the Editor I 1 ~~ • • _~-'=' ____ ~.~_~~ - 1 To the editor: ment banks, and not by IDA. On the originates-is its affinity with the tire I am surprised at your decision to pub author's arrival, Lesotho owned a single some talk from some expatriate con lish the article, "Lesotho: The View jet aircraft purchased in mid-1977 and in stantly bemoaning life in this decent, if Through a 12-year-old's Eyes." Even working condition to boot. The inclu certainly poor, country that has given making allowance for the fact that this is sion of the Sabi Sabi game reserve is cu them a relatively comfortable life and a young person's memoir, the article is rious as no such reserve exists in challenging job, and recreational oppor in my view seriously deficient on a num Lesotho. While acknowledging that this tunities, far greater than those available ber of dimensions, namely factual error, is a young person's story, I do not think to most of the country's citizens. inappropriate language and tone and it acceptable to let stand some unfortu That is my view based on four enjoy lack of balance. The article has next to nate expression~ used, i.e., references to able, if not entirely trouble free, years in nothing positive to say about the coun tiny and cheap shops in the capital, to a Lesotho. Furthermore, my wife, who is a try and does not give readers any idea of native African tracker and to a nice, Mosotho national, was appalled at read what Lesotho is really like. sweet, fat lady. I take particular excep ing this article. Regarding factual errors, please note tion to the use of the word slum in the that Moshoeshoe II International Airport article. Stephen Brushett was financed mostly by the African Devel Broadly speaking, what irks me about AF5CO opment Bank and various Arab develop this sort of writing-from whomever it Amar Bhattacharya Cesare Calari Gerald F. Flood T. James Goering Indian national. .. Promoted to Italian national. .. Promoted to U.S. national... Appointed U.S. national. .. Appointed the Chief, Country Operations Divi Manager, Division 2, IFC Capi Chief, Country Operations Divi Bank's Resident Representa sion, Country Department V, tal Markets Department, effec sion II (Caribbean Division), tive in Ethiopia, effective Asia Region, effective April 3. tive May 15. Country Department III, Latin July 1. Joined the Bank in 1979 1981: Joined the Bank through America and the Caribbean Re gion, effective May 15. Joined the Bank in 1974 as a Sr. through the Young Profession the Young Professionals Pro Agricultural Economist, Eco als Program ... 1980: Econo gram ... 1982: Investment Offi 1969: Joined the Bank as a nomics and Policy Div., Agricul mist, Egypt Div., Country Pro cer, IFC's Capital Markets Loan Officer, Western Hemi ture and Rural Development grams Dept. I, EMENA Dept.. .. 1987: promoted to Sr. sphere Dept.. .. 1972: promoted Dept....1981: transferred to Irri Region ... 1984: transferred to Investment Officer. .. 1988: Sr. to Division Chief, South Amer gation Div., East Asia and Pa Office of the Vice President, Financial Operations Officer, Fi ica Dept.. .. 1973: Chief, Central cific Projects Dept...1985: ap East Asia and Pacific Region ... nance and Budgeting Dept., the American Div.... 1980: Chief, pointed Sr. Operations Officer, 1985: promoted to Sr. Econo Corporation. Korea Div.... 1984: Chief, Indus Resident Mission in China. mist, same office... 1986: Sr. trial Development and Finance Economist, Indonesia Div., Div. I, Projects Dept., Latin Country Programs Dept., East America and the Caribbean Re Asia and Pacific Region ... 1987: gion ... 1987: Projects Adviser, Principal Economist, Country Office of the Director, Country Operations Div., Country Dept. III, LAC Region. t • , Dept. V, Asia Region. THE BANK'S WORLD I JUNE 1989 21 Senior Staff Appointments continued 1970: Joined IFC as an Invest ment Officer. .. Until 1976: held assignments in Dept. of Invest Emmanuel O. A. Asibey Raymond Noronha ments, Asia; Investment Promo Ghana India tion and Special Projects Dept.; Sr. EcologistiAFi/4/17 Sr. Environmental Spec.IENV/S/l and Dept. of Investments, Af Jacob H. Bregman Deborah H. Qualls rica ... 1976: promoted to Sr. In Netherlands United States vestment Officer... 1977: ap Education Spec.IEM2/4/17 Secretary/AFRl41l7 pointed IFC Resident Songsu Choi M. Rangarajan Representative for West Africa Korea India in Cote d'Ivoire ... 1980: Man Urban Planner/AST/4/24 Secretary/AST/S/l ager, Caribbean Project Develop Enrique Crousillat Stephen O. Sebastian ment Facility ... 1984: Manager, Peru India Energy Econ.IIEN/41l 0 Systems AnalystlCTRl41l7 Div. 2, Dept. of Investments, Maria Estrella Andrew Sheng Pho Ba Quan LAC I. Philippines Malaysia Vietnamese national. •. Pro Secretary/SPRIS/8 Sr. Financial Spec./CEC/S/l moted to Director, IFC Depart Mary Lou Gomez Laura L. Sifuentes ment of Investments, Asia I, Philippines Mexico effectNe July 1. SecretaryIIFC/4/17 Secretary/LA11411 7 Elaine Halleck Peter L. Smith Joined the Bank in 1966 and United States Canada Compositor/GSD/4/24 Telecommunications SpecJAST/4/28 IFC in 1970... 1970: Held as signments in the Asia Region, Gideon Hashimshony Trevor P. Somasundaram Israel Sri Lanka both at Headquarters and in Ma Sr. Urban Trans. PlannerILAT/4/28 Cash ClerklCSHlSIl nila ... 1979: Divisional Man Ronald R. Hemphill Emma G. Tablante ager in Europe and Middle East United States Philippines Dept., promoted to Director, Asst. AdminstratorlEDII41l Secretary/AF 1/411 7 Latin America and Caribbean I Chong-Woon Hong Yasuo Tanabe Dept. 1985: Director, Corporate Korea Japan Promotions and Syndications ... Agric. Extension Spec'/AF4/Sf3 Guarantee Ofcr'/MIG/4/24 1987: IFC's Special Representa Andras Inotai Vipul Tandon tive in Europe, based in London. Hungary India EconomistiCEC/S/l Budget AnalystlPBD/S/8 Georgette B. Johnson Peter A. Urban Giovanni Vacchelli Liberia Canada Secretary/AF6/S/8 Sr. EngineerlIFC/41l7 Italian national. .. Appointed Sanjiv Kapur Mary Van Oordt-Parodi IFC's Special Representative in India Peru Europe, based in Paris, effec Investment Ofcr./IFC/4/24 Secretary/LEG/S/l tNe July 1. Roy A. Karaoglan Margareta Verbeeck Lebanon Belgium Joined the Bank in 1975 as a Sr. Banking Sector Spec'/AFi/S/l Secretary/AFT/41l7 Loan Officer/Economist, Sheilah E. King-Watson Rachel Weaving EMENA Country Programs Barbados United Kingdom Dept. 11...1979: promoted to Sr. SecretarylIEC/SIlS Information Ofcr./OED/SIIS Loan Officer...1980: Assistant to Sonja Koniczek C. Westholm-Schroder the Vice President, External Re Austria Sweden SecretaryllFC/41l7 Guarantee Ofcr./MIG/SII lations... 1981: promoted to Pro gram Coordinator, same Vice Caroline M. Milad Bemerdine Williams Sudan United States Presidency...1984: appointed Secretary/AF2/41l2 Secretary/I FC/SII Chief, Venezuela and the Carib John Mcintire Donald Winkler bean Div., Country Programs United States United States Dept. II, LAC...1987: Chief, Agric. EconlLA2/4128 Sr. Education Spec.ILAC/41l7 Country Operations Div. 2, Mara P. Nava Anne-Marie Worden same department. Peru France Secretary/LON4I17 Secretary/PAD/S/l Spiros T. Voyadzis Greek national ••.Appointed Peter N. Ngomba Lilian Zamorano Cameroon Bolivia Chief, Country Operations Divi Educ. PlannerlEcon./AFT/SII SecretarylIFC/4I10 sion, Country Department III, Renee Njiki Europe, Middle East and North Cameroon Mrica Region, effective May 15. Secretary/AFlISIlS 22 THE BANK'S WORLD I JUNE 1989 The Observer in London by Frank Yogi ~ arber Conable arrived in London B _:lJ and was greeted by typical Apri I showers, a nation consumed with cele schedule was changing constantly; a tele vision crew was arriving to interview him; press releases had to be all. Drinks were served in the crypt. One descended the ancient steps to be hailed in full voice by a lordly toastmaster ("My brations of 10 years of Thatcherism, and messengered around town; fax messages Lords, Ladies, the President of the World a set of monthly trade figures to bring a on compensation issues had to be dashed Bank... ") Grace was said and food broad smile to the cheery face of Nigel to Mr. Conable and replies urgently faxed served. I would have loved to overhear Lawson, the longest serving Chancellor back to Mr. Stern; Bank staffers were call some of the conversations. What advice of the Exchequer this century. Only one ing to have their hotel and flight book on the media business did Rupert other member of the Thatcher cabinet ings reconfirmed; and so on. All moved Murdoch at table four have for Yuri has had such sustained influence on forward without a hitch. Levchenko, the head of the Soviet Downing Street this last decade, and For all the seeming chaos, I confess to Union's Tass agency? that is Foreign Secretary Geoffrey Howe, a sense of envy of my London colleagues. Sir Christopher Hogg, the dapper non who also smiled upon Mr. Conable (I Our office there sits on top of New Zea executive Chairman of Reuters and head know he smiled because both he and the land House at the foot of the Haymarket, of the Courtaulds Group, then toasted President radiated across the English and its windows provide one with an un the Queen and lavished praise on the family's cornflakes on the BBC's break rivaled vista of London. I would take guest speaker. Mr. Conable reminded the fast news). Janet's perch any time. She peers down audience that our business is sustainable The schedule was hectic. It was one on Trafalgar Square, glances across to development. He stressed the impor thing for Mr. Conable to dash from one St. Paul's and the Thames and then over tance of adjustment and warned those ministerial encounter to another and the lawns of Buckingham Palace. With a who think we are a soft touch that he range with authority from IDA-9 to debt keen eye, one can even squint into the will be in no mood to take the debt liabil strategies to the prospects for the envi back gardens of Nigel Lawson and Mrs. T ities of the banks from the shoulders of ronment-the key topic on the British herself. .. Well, almost. the bankers. He ended the event with a official mind so far as we are concerned. quote from British historian Arnold A grand bash And it was another thing, all the while, Toynbee: "Our age will be well remem to place the final touches to a major Afew weeks ago, Gorbachev spoke at bered not for its horrifying crimes nor speech to be delivered to the tycoons of the Guildhall; now it was Mr. Conable's its astonishing inventions, but because it international publishing and the high turn. The event was the annuallun is the first generation since the dawn of priests of British banking. But to do all cheon of Reuters, a once humble news time in which mankind dared to believe this, and, at the same time, keep the clos agency that sent news by pigeon, then it practical to make the benefits of civili est of tabs on every move back in Wash mail, then telegraph, and now by all zation available to the whole human ington as the compensation drama manner of high tech devices, to clients race." reached its climax, was quite an achieve around the globe. Reuters, no longer ment. humble, once a year has a grand bash at Strange things on offer The President scored goals on all the Guildhall. The season of private school fund-rais fronts. U.K. officialdom greeted him And there we were in the midst of it ing auctions has just ended in Washing warmly. There is, in particular, a warmth ton. It's stunning what prices are paid, to the relationship between Mr. Conable especially when one sees some of the and Britain's aid minister, Christopher strange things on offer. At one such re Patten, that yields productive results. What advice on the cent event, bids were sought in the silent Patten has given aid a higher place on auction for "an hour of dress consulta the political agenda at Westminster, and his constant support for the Bank's initia media business did tion with a psychiatrist." When few bids were received, the organizers must have tives, particularly in Sub-Saharan Africa Rupert Murdoch at concluded there had been a mistake in and on the IDA replenishment front, is the listing and it was changed to "an welcome indeed. table four have for hour of stress management with a psy chiatrist." Soon after, however, the psy Without a hitch YuriLevchenko,the chiatrist must have arrived, discovered I found myself in awe of Janet Hick head of the Soviet the error at hand and convinced some man and her colleagues who run the one that you need to have your head ex London office. Here is the model of the Union's Tass agency? amined before you go shopping. The t · unruffled, cool-as-a-cucumber adminis item was listed one last time: "One hour trator and her team. The President's of professional clothes consultation." III THE BANK'S WORLD I JUNE 1989 23 - - ine AnswerL1 The purpose ofthis column is to answer was established in 1982 to honor the cured loan to finance an automobile · 1 questions ofbroad interest concerning since the interest rate is lower (cur former president of the World Bank. It the World BanklIFC's policies and proce awards about 10 fellowships each year rently 10.75% A.P.R.). If a member dures. Please include your name and for scholars to conduct research out wishes to finance an automobile with a room number so we can send you the side their home countries that will pro signature loan, its current interest rate answer to your question, even ifit is not is 13.75% A.P.R. Richard Osius, Manag mote imaginative and innovative ap selected to appear in the magazine. Your confidentiality will be protected and proaches to economic development. ing Director, Bank-Fund Staff Federal your name will not be submitted to the The program is funded through a con Credit Union manager from whom an answer is tribution from the Bank as well as Question: What is the Bank's policy sought. An anonymous question can from Bangladesh, China, India, Ku regarding Bank staff working on the only be answered if it is ofsufficiently wait, Nigeria, Pakistan, Peru, and Yu country of their national citizenship? broad interest to be included in the mag goslavia. Information on either of Further, in those instances where azine. Send your questions to: Answer these programs is available by writing line, The Bank's World, Rm. £-8044. staff are assigned to work on the to the program care of EDI. Lesley country of their nationality, is there * * * Roberts, Public Affairs Division, Exter Note: Questions about the rehabilita any prohibition against working on nal Affairs tion ofthe Main Complex should be sent projects with the same government to Answerline as well. Question: What is the cutoff age for agency in which they were previously considering a car for a car loan~r, employed? Has the Bank's policy on Question: Does the World Bank offer up to how many years old is a car con this matter been revised since the scholarships for education to people sidered for a car loan? Also, how does reorganization? in the community as other large the Credit Union loan department de Answer: There is no general prohibi corporations and organizations do? If termine which cars will be financed tion against a staff member being as the Bank does give away scholarships, by a car loan and which will be fi signed to work on projects which in where can one obtain an application nanced under a signature loan? volve his/her country of citizenship. and information? Answer: As long as the Credit Union However, provisions in the Staff Princi Answer: No, the Bank does not offer can determine the value for an auto ples and Rules on conflicts of interest scholarships for individuals in the mobile as listed in the National Auto which apply to all staff would, of local community as do many American mobile Dealers Association's (NADA) course, be applicable in such situa corporations. However, two scholar Used Car Guide, we would be able to fi tions. Specifically, there is the general ship programs are administered by the nance the purchase. The NADA guides obligation to avoid situations that Economic Development Institute of list the value for used automobiles by might lead to real or apparent conflicts the World Bank which, reflecting the year, make and model, and are avail of interest. For this reason, we nor Bank's multilateral focus, are open for able for review in the Lending Services mally do not post staff to field offices competition to individuals from each Department of the Credit Union. The in their country of citizenship. Assign of the Bank's 151 member countries. oldest date presently listed is 1971, so ments at headquarters are considered Most, however, are awarded to stu it is unlikely that we would finance an on a case-by-case basis, but normally dents from developing countries. automobile manufactured over 18 will not involve country department as The World Bank Graduate Scholar years ago. We also have available a signments to the staff member's coun ship Program (WBGSP) is funded by guide which lists prices for antique or try of citizenship. Regarding the issue the Government of Japan. Established classic vintage automobiles. of former employers, paragraph 4.02 of in 1987, WBGSP awards scholarships The decision rests with the bor Staff Rule 3.01 provides instructions for graduate studies leading to an M.A. rower on whether to finance the car on Dealings with Former Employers. or Ph.D. degree in an economic devel with an automobile (secured) loan or a These policies have not been revised opment-related social science. signature (unsecured) loan. Usually, since the reorganization. Ian Hume, The Robert S. McNamara Fellowship Credi t Union members prefer a se Director, Personnel Policy Department