The World Bank Report No: ISR7029 Implementation Status & Results Argentina Institutional Strengthening - ANSES II TA (P092836) Public Disclosure Copy Operation Name: Institutional Strengthening - ANSES II TA (P092836) Project Stage: Implementation Seq.No: 13 Status: ARCHIVED Archive Date: 21-Jan-2012 Country: Argentina Approval FY: 2006 Product Line: IBRD/IDA Region: LATIN AMERICA AND CARIBBEAN Lending Instrument: Technical Assistance Loan Implementing Agency(ies): ANSES Key Dates Board Approval Date 05-Jul-2005 Original Closing Date 31-Mar-2011 Planned Mid Term Review Date Last Archived ISR Date 21-Jan-2012 Effectiveness Date 16-Nov-2006 Revised Closing Date 30-Sep-2012 Actual Mid Term Review Date Project Development Objectives Project Development Objective (from Project Appraisal Document) Building on the achievements of the first operation, the project development objective is to enhance service-delivery by ANSES by improving its efficiency, effectiveness, transparency and accountability through institutional reengineering, fraud and error detection, change management and greater internal and external oversight, as well as institutional strengthening of the Social Security Secretariat. In particular, the proposed project will: (i) consolidate and expand selected organizational reforms of ANSES through business process reengineering, integration and automation of core processes, functions, and products, and ICT investments for continuous dynamic change with a view to improve the efficiency and effectiveness of service-delivery; (ii) support the institutional strengthening of the Social Security Secretariat to enhance its policymaking and oversight functions, strengthen the accountability of ANSES and other social security institutions, and promote outreach to other stakeholders; (iii) enhance access to information and exchange of information, help fraud and error detection in benefit determination and liquidation, and promote effective channels for citizen engagement and oversight, with a view to improve internal and external transparency and citizen participation; and (iv) promote change management, innovation, and dissemination of good management practices to enhance project performance and sustainability. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost Public Disclosure Copy Institutional Strengthening of ANSES 16.10 Institutional Strengthening of the Social Security Secretariat 2.00 Transparency and Participation 4.10 Change Management 1.50 Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Moderately Satisfactory Page 1 of 4 The World Bank Report No: ISR7029 Previous Rating Current Rating Overall Risk Rating Public Disclosure Copy Implementation Status Overview The project has continued to progress satisfactorily in the last five months. Most of the project's results have already been achieved. In particular, the indicator related to the number of days for the provision of new benefits has been significantly improved, reducing the average period from 88 days in 2010 to 74 days in early 2012. Disbursement ratio remains at 56%. Most of the remaining resources of the loan are contracted or committed. Closing date is September 30, 2012. Locations No Location data has been entered Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Satisfaction rates of service delivery Percentage Value 45.00 76.05 80.00 Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 Comments As of October 31, 2011 (latest available) Reduction of average time in the provision of Number Value 140.00 74.00 90.00 new benefits Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 Comments Exceeds the target already. Reduction of error rates in the determination of Percentage Value 0.00 75.00 benefits (measured by % of errors in Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 calculation and application of norms over tota l Comments The PIU proposed a more errors) accurate PDO indicator, which is compatible with the information provided by ANSES Information Systems Public Disclosure Copy and is added to this list. Surveys to Employees and other stakeholders Percentage Value 0.00 78.50 80.00 that reflect support of project activities and Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 openness to change Comments Indicator, taken from a December 2011 survey, reflects a significant improvement in 2011 compared to 2010 and is very close to the end target. Page 2 of 4 The World Bank Report No: ISR7029 Level of Quantitative Error in Pension Reports Percentage Value 5.44 7.00 Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 Comments No baseline defined by the The PIU added this new Public Disclosure Copy PIU indicator on June 2010, as it better reflects the reporting system accuracy. Indicator worse than 2010 butalready achieved. Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Increased number of centers and regional Number Value 244.00 357.00 428.00 distribution (measured by increase in number Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 of offices per year) Comments Indicator reflects data as of April 2012. Final target not likely to be achieved. Redefined long term strategy and functions, Text Value Lack of long term strategy, Long term strategy defined, Long term strategy defined, streamlined processes, new organizational inefficient organizational efficient organizational efficient organizational structure and M&E in the Social Security structure and poor processes structure and processes. Secretariat and M&E systems Performance indicators implemented. Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 Comments Completed Completed Claim Management System implemented and Text Value No Claim Management Claim Management System Claim Management System incorporated into the process System developed and results developed and results incorporated to support the incorporated to support the decision-making decision-making Date 01-Jun-2005 05-Jun-2012 30-Sep-2012 Comments Completed Communication Strategy Text Value Lack of clearly defined Strategy in place. Change Communication strategy Public Disclosure Copy communication strategy awareness actual indicator for defined and operational with 2011: 90% continuous M&E of outcomes Date 01-Jun-2005 05-Jun-2012 31-Mar-2011 Comments As of December 2011 Data on Financial Performance (as of 21-Dec-2011) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date Page 3 of 4 The World Bank Report No: ISR7029 Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P092836 IBRD-73180 Effective 05-Jul-2005 14-Jul-2006 16-Nov-2006 31-Mar-2011 30-Sep-2012 Disbursements (in Millions) Public Disclosure Copy Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P092836 IBRD-73180 Effective USD 25.00 25.00 0.00 14.02 10.98 56.00 Disbursement Graph Key Decisions Regarding Implementation None. Public Disclosure Copy Restructuring History Level two Approved on 17-Jan-2011 Related Projects There are no related projects. Page 4 of 4