KINGDOM OF CAMBODIA Nation Religion King MINISTRY OF RURAL DEVELOPMENT Cambodia Southeast Asia Disaster Risk Management 2 Project (KH-SEADRM2) STAKEHOLDER ENGAGEMENT PLAN Final version 10 February 2022 i Table of Contents ABBREVIATIONS AND ACRONYMS ........................................................................................................................ IV EXECUTIVE SUMMARY ........................................................................................................................................... V PROJECT DESCRIPTION .................................................................................................................................. 1 1.1 OVERVIEW ..............................................................................................................................................................1 1.2 PROJECT DEVELOPMENT OBJECTIVE AND PROJECT COMPONENTS ......................................................................................1 1.3 PURPOSE OF STAKEHOLDER ENGAGEMENT PLAN ............................................................................................................2 1.4 REGULATIONS AND REQUIREMENTS .............................................................................................................................2 STAKEHOLDER IDENTIFICATION AND ANALYSIS............................................................................................. 3 2.1 AFFECTED STAKEHOLDERS ..........................................................................................................................................3 2.2 INTERESTED STAKEHOLDERS........................................................................................................................................4 2.3 DISADVANTAGED/ VULNERABLE INDIVIDUALS AND GROUPS..............................................................................................5 2.4 STAKEHOLDER ANALYSIS ............................................................................................................................................6 2.5 SUMMARY OF PROJECT STAKEHOLDER NEEDS ..............................................................................................................16 STAKEHOLDER ENGAGEMENT PROGRAM .................................................................................................... 20 3.1 PURPOSE AND TIMING OF STAKEHOLDER ENGAGEMENT PROGRAM ..................................................................................20 3.2 PROPOSED STRATEGY FOR INFORMATION DISCLOSURE...................................................................................................20 3.2.1 During Project Preparation .......................................................................................................................20 3.2.2 During Project Implementation ................................................................................................................20 3.3 PROPOSED STRATEGY FOR CONSULTATION ..................................................................................................................21 3.3.1 Methods of Consultation...........................................................................................................................23 3.4 BRIEF SUMMARY OF STAKEHOLDER ENGAGEMENT ACTIVITIES DURING PROJECT PREPARATION ..............................................28 3.5 PROPOSED STRATEGY TO INCORPORATE THE VIEW OF VULNERABLE GROUPS .....................................................................30 3.6 TIMELINES.............................................................................................................................................................32 3.7 REVIEW OF COMMENTS ...........................................................................................................................................32 3.8 FUTURE PHASES OF PROJECT ....................................................................................................................................34 RESOURCES AND RESPONSIBILITIES FOR IMPLEMENTING STAKEHOLDER ENGAGEMENT ACTIVITIES .......... 34 4.1 RESOURCES ...........................................................................................................................................................34 4.2 MANAGEMENT FUNCTIONS AND RESPONSIBILITIES........................................................................................................35 GRIEVANCE REDRESS MECHANISM .............................................................................................................. 36 5.1 OBJECTIVE OF THE PROJECT GRM ..............................................................................................................................36 5.2 SUMMARY OF NATIONAL LEGISLATION RELATED TO GRIEVANCE AND COMPLAINT .................................................................36 5.3 PRINCIPLES OF PROJECT GRM ..................................................................................................................................37 5.4 DESCRIPTION OF PROJECT’S REDRESS PROCEDURES .......................................................................................................37 5.4.1 Redress Procedure for Complaints related to Land Acquisition ...............................................................38 5.4.2 Redress Procedure for Complaints related to Labor and Working Condition .........................................39 5.4.3 Redress Procedure for Complaints related to SEA/SH ..............................................................................40 5.4.4 Redress Procedure for General Complaints ..............................................................................................41 5.5 REGISTRATION OF PROJECT GRIEVANCE ......................................................................................................................41 MONITORING AND REPORTING ................................................................................................................... 41 6.1 MONITORING ........................................................................................................................................................41 6.2 MONITORING OF PROJECT STAKEHOLDERS ..................................................................................................................42 6.3 REPORTING BACK TO STAKEHOLDERS..........................................................................................................................42 COSTS AND BUDGET .................................................................................................................................... 43 ii 7.1 COSTS ..................................................................................................................................................................43 7.2 BUDGET................................................................................................................................................................43 ANNEX 1 – TEMPLATE FOR DOCUMENTATION OF CONSULTATIONS .................................................................... 46 ANNEX 2 - METHODS FOR STAKEHOLDER ENGAGEMENT..................................................................................... 47 ANNEX 3 – GUIDANCE FOR ESTABLISHING PROJECT GRIEVANCE LOGBOOK ........................................................ 47 ANNEX 4 – SUMMARY OF CONSULTATION .......................................................................................................... 49 List of Tables Table 1 – Stakeholder Identification Matrix ......................................................................................................... 7 Table 2 – Stakeholder Analysis for Project Component 2................................................................................... 12 Table 3 – Communication Needs of Key Stakeholder Groups ............................................................................ 17 Table 4 – Disclosure of Project Documents ........................................................................................................ 22 Table 5 – Methods for Stakeholder Consultation ............................................................................................... 24 Table 6 – Consultation Sessions that have been hold during Project Preparation ............................................ 28 iii ABBREVIATIONS AND ACRONYMS DDIS Detailed Design and Supervision (Consultant) ESCP Environmental and Social Commitment Plan ESF Environmental and Social Framework ESMF Environmental and Social Management Framework ESMP Environmental and Social Management Plan ESO Environment and Social Office ESS Environmental and Social Standards FPIC Free Prior and Informed Consent GDR General Department of Resettlement IP Indigenous Peoples IPP Indigenous Peoples’ Plan IPPF Indigenous Peoples Planning Framework ISWSC Implementation Support and Works Supervision Consultant MPWT Ministry of Public Works and Transport MRD Ministry of Rural Development NGO Non-Government Organization RGC Royal Government of Cambodia RP Resettlement Plan RPF Resettlement Planning Framework ROW Right of Way SA Social Assessment SEP Stakeholder Engagement Plan SEA Sexual Exploitation and Abuse SH Sexual Harassment VAC Violence Against Children WB The World Bank iv EXECUTIVE SUMMARY The Stakeholder Engagement Plan (SEP) has been prepared by the Ministry of Rural Development (MRD) for the Cambodia Southeast Asia Disaster Risk Management Project 2 (KH-SADRM2) by their respective Social and Environment Offices (SEO) with support from international and national consultants. The SEP will apply to all investments under the KH-SADRM2 financed by the World Bank (WB) and Royal Government of Cambodia (RGC). The SEP has been prepared in line with the World Bank’s Environmental and Social Framework (ESF). This document is considered a living document and shall be modified and updated in line with the changing situation or scope of the activities. The Executive Summary should not be relied for full information; the full SEP should be read for this purpose. PROJECT DESCRIPTION SUMMARY The purpose of the KH-SEADRM2 is to support the reconstruction of the rural transport infrastructure that were affected by the flash floods in 2020 and the government’s effort in mainstreaming disaster risk management dimensions into national disaster resilience strategy for transport infrastructure system. The KH-SEADRM 2 will finance reconstruction of approximately 400km of rural roads and bridges, focusing in six select affected provinces, including Banteay Meanchey, Battambang, Kampong Speu, Kampong Chhnang, Pursat, and Siem Reap. STAKEHOLDER ENGAGEMENT PLAN The Stakeholder Engagement Plan (SEP) seeks to ensure that Project communities, as well as other Project stakeholders, are informed and involved in all the stages of Project preparation and implementation. The Project recognizes the need to seek representative and inclusive feedback and the SEP looks to establish the role of women and vulnerable groups firmly within the consultation process. The Project also recognizes the importance of ensuring affected people are involved in mitigation measures, road safety programs, as well as continuing monitoring of project activities. The SEP outlines affected stakeholders: those directed impacted by road rehabilitation and interested stakeholders: those with an interest or concern in the project. The SEP describes these different stakeholders and outlines specific methods and timelines to engage them at different stages of the project. The SEP also describes the type of information that will be disclosed, when consultations activities will take place, how stakeholders views will be taken into account and the process for grievance redress. STAKEHOLDER ENGAGEMENT PROGRAM The main purpose of the stakeholder engagement program is to ensure that relevant project stakeholders are engaged by the project and participate fully in consultations during project design and implementation, particularly during stages stakeholders’ feedbacks on project’s proposed potential risks and impacts, including mitigation measures, are critical to informing project’s intervention strategy. The project will consult various project stakeholders at different stages of project cycles, particularly during initial design of road and bridge, before and during construction. CONSULTATION AND INFORMATION DISCLOSURE During project preparation, due to COVID-19 restriction, most consultation were conducted virtually using Zoom. A total of six consultation sessions were organized in November and December 2021 at national, provincial, and commune level. The purpose of consultation was to consult with potentially affected and interested stakeholders on environmental and social instruments that were prepared for the project. For the TK2 bridge subproject in Tboung Khmum province, four consultation sessions were hold to solicit feedback from local people and authorities on potential impact of the subproject on local people. During project implementation, once road/bridge subprojects are finalized, consultation with local people and v interested stakeholders at subproject will be carried out based on the Environmental and Social Management Plans, and other instruments, if any, that are prepared for each road/bridge subproject. Disclosure of draft ES instruments including the SEP was made on 15 November 2021 on MRD’s website (https://www.mrd.gov.kh/2021/11/15/4632/). Based on feedback of the consulted people, these draft documents have been updated and re-disclosed in its final version on MRD’s website (https://www.mrd.gov.kh/seadrm-ii/) on 13 January 2022 to keep project stakeholder updated. RESOURCES AND RESPONSIBILITIES FOR IMPLEMENTING STAKEHOLDER ENGAGEMENT ACTIVITIES The PMU will be in charge of implementation of stakeholder engagement activities. The contact information of key environmental and social PMU members that can be reached to provide comments, feedback, or raise questions about the project. In case there is change to the following personnel, this SEP will be updated to reflect new staff arrangements and will be disclosed through the same channel to keep project stakeholders informed. Changes will also be updated accordingly in material distributed for consultation. GRIEVANCE REDRESS MECHANISM The objective of the GRM is to provide affected persons with redress procedures that can be conveniently used to raise a project related concern or grievance. The GRM guides how a complaint can be lodged, including forms and channels through which a complaint can be submitted. To facilitate the grievance resolution process, grievances received will be acknowledged in writing and solved within a specified timeframe. During the resolution process, where necessary, dialogue will be hold with aggrieved person for mutual understanding and effective resolution. MONITORING AND REPORTING The objective of internal monitoring of SEP implementation is to ensure activities set out in SEP is carried out timely and appropriately. Under the overall guidance of the Project Director and Manager, the ESOs of MRD is responsible for monitoring activities described in this SEP. During project implementation, the SEOs will prepare monthly internal monitoring reports for SEP activities, including activities to be carried out under IPP. Activities undertaken under RPs will be monitored by the GDR as described in project’s RPF. COSTS AND BUDGET Indicative costs for SEP implementation are estimated during project preparation for the purpose of budget planning. The actual costs of SEP implementation depend on scope and activities to be carried out, during project preparation and implementation. The cost may be updated once the list of subprojects is finalized. Costs incurred as disclosure materials and public consultations are covered by counterpart funding and are estimated in the project’ SEP. vi PROJECT DESCRIPTION 1.1 Overview From September to November 2020, Cambodia had experienced heavy rainfall across the country. The heavy rains caused extensive flooding in 20 out of the 25 provinces, leaving an estimated 800,000 people directly affected, of which 49% had pre-existing vulnerabilities. The floods also damaged key transport infrastructure, causing disruption to transport connectivity, income generation activities, and loss of properties and access to essential public services. It was noted that these floods came amidst a drought which has exacerbated the vulnerability of numerous households who are previously disadvantaged. According to the rapid damage assessment by the World Bank, economic loss due to flooding was estimated to be US$ 448-490 million. Transport, irrigation, and agriculture are the three sectors that were most affected. The total costs for reconstruction of the damaged transport infrastructure were approximately US$ 508 million. The purpose of the second Cambodia Southeast Asia Disaster Risk Management Project 2 (KH- SADRM2) is to support the Royal Government of Cambodia (RGC)’s efforts in reconstruction of approximately 400km of rural roads and three bridges in select affected provinces (out of 20 affected provinces). These provinces include Banteay Meanchey, Battambang, Kampong Chhnang, Kampong Speu, Pursat and Siem Reap. The rehabilitation of the rural transport infrastructure is expected to not only assist timely and effective recovery of transport connectivity, thereby enabling restoration of local livelihood, but also improve the existing transport system to enhance national resilience to future floods and long-term impacts of climate change. In addition to physical construction, the project will also strengthen institutional capacity in DRM for national and rural development sector, particularly in planning and policy making process. KH-SEADRM2 is built on the ongoing Cambodia SEADRM Project (KH-SEADRM1, P160929). It is planned that the achievements under KH-SEADRM1 (such as development of the Disaster Risk Financing Strategy) and the activities being implemented under other development projects, including criticality analysis under World Bank’s Cambodia Road Connectivity Improvement Project and the new climate- resilient road guidelines under the Asian Development Bank’s Rural Road Improvement Project III, will inform the core activities of KH-SEADRM2. 1.2 Project Development Objective and Project Components Project Development Objective. The Project Development Objective is to improve the disaster and climate resilience of flood-damaged roads in target areas, improve the capacity of the government to prepare for and respond to emergencies, and provide immediate and effective response in case of an Eligible Crisis or Emergency. This objective will be achieved by through implementation of various activities that are organized into four project components: • Component 1: Institutional Strengthening for Disaster Resilience in the Rural Development Sector (US$3million IDA credit and US$0.45 million RETF). This component will focus on provision of technical assistance to strengthen MRD’s capacity to prepare for, respond to, and recover from disasters and deal with climate change. • Component 2: Resilient Rehabilitation and Reconstruction of Rural Roads and Bridges (US$106 million IDA Credit). This component will focus on carrying out climate and disaster resilient rehabilitation and reconstruction, and maintenance of selected rural roads and bridges and related infrastructure damaged by the 2020 floods and other natural disasters in target areas. The Component also provide technical assistance for: (a) protection of Road Users Through Road User Awareness-Raising; (b) developing a roadmap to expand the functionality of MRD’s Rural Roads Asset Management (RRAM) System for post-disaster damage assessment and recovery; and (c) on-the-job Capacity Building for Design and Implementation of Road Rehabilitation to Climate-Resilient Road Standards. • Component 3: Project Management (US$ 3 million IDA Credit, US$1.5 million Counterpart Financing). This component will provide technical and operational assistance to strengthen the institutional, organizational, and technical capacity of MRD to support day-to-day Project 1 implementation, including coordination, technical matters, procurement, financial management, social and environmental safeguards, monitoring and evaluation, and reporting. • Component 4: Contingency Emergency Response Component (CERC) (US$ 0m). This component is designed to provide immediate and effective response to an eligible Crisis or Emergency, as needed. 1.3 Purpose of Stakeholder Engagement Plan The purpose of the Stakeholder Engagement Plan (SEP) is to set forth plan to ensure project stakeholders, particularly those who are affected, are identified and engaged reiteratively throughout project cycle. During Implementation of this SEP, project stakeholders, particularly the affected parties, will be engaged in consultation meetings to understand about the project purpose, its potential environmental and social risks and impacts, proposed mitigation measures, grievance redress mechanism, and provide feedback based on such information to help the project avoid, minimize and mitigate potential risks and impacts during project design and implementation. The SEP also sets out institutional arrangements to ensure effective engagement of project’s stakeholder during project implementation. The project recognizes that the voice of the disadvantaged/ vulnerable groups, such as women, indigenous peoples, people with disabilities, are important to ensure these groups are not adversely affected disproportionately during project implementation. The SEP sets out plans to ensure meaningful feedback of disadvantaged people are sought for consideration and incorporation into project design and implementation. It also ensures project stakeholders, especially the affected ones, can participate in monitoring the project’s risks and impacts management process and through such participatory monitoring activities provide timely feedback to enable the project to effectively manage risks and potential environmental and social impacts. To achieve the above purpose, this SEP will: ▪ Identify all potential project stakeholders, including affected parties and interested parties; ▪ Consult with project stakeholders to understand their concerns, development needs, priorities, particularly those of potential adversely affected group and those who are disadvantaged/vulnerable; ▪ Understand the power dynamics among identified project stakeholders, particularly their interests in project activities, their influences on project design/implementation, and the impacts the project may have on them; ▪ Set out concrete mechanism to ensure stakeholders’ feedback are timely solicited (by project phase), considered and incorporated into project design and implementation; ▪ Identify strategies to notify and disclose project information to identified stakeholders, particularly those who are negatively affected groups to collect their meaningful feedback; ▪ Specify methods for consulting with project stakeholders, collect opinions, and incorporate feedback into project design; ▪ Ensure grievance redress mechanisms are in place – for potential grievances. GRM will be designed to be accessible, responsive and culturally appropriate to potentially affected people, particularly to indigenous peoples present in the project area; ▪ Ensure appropriate human and financial resources are arranged to ensure timely and effective implementation of SEP; and ▪ Ensure project stakeholders, both affected and interested parties, have chance to monitor project’s environmental and social risks and impacts during project implementation. The SEP is a living document and may be updated, as needed, during project implementation. 1.4 Regulations and Requirements This Stakeholder Engagement Plan establishes implementation mechanisms that foster full and meaningful participation of project stakeholders during project cycle. This mechanism is consistent 2 with requirements of the Sub-Decree No. 72 of the Royal Government of Cambodia on the Environmental Impact Assessment Process (1999), the Parkas on General Guidelines for Developing Initial and Full Environmental Impact Assessment Reports (2009), the Standard Operating Procedures (SOP) on Land Acquisition and Involuntary Resettlement (LAR, 2018), and the World Bank’s Environment and Social Standard 10 on Stakeholder Engagement and Information Disclosure. STAKEHOLDER IDENTIFICATION AND ANALYSIS Under this project, project stakeholders identified include a) people who are affected by the project – either positively or negatively (hereinafter “affected stakeholders”), and b) individuals/entities who have interests in project, and/or have influence on project’s activities, including outcomes (hereinafter “interested groups). 2.1 Affected Stakeholders Affected stakeholders include individuals, communities, businesses, and so forth, who live or operate business along or near the road and bridge subprojects. During project implementation, these people may be adversely affected as a result of construction operations, such as increased level of dust, noise, vibration, loss of assets such as lands, houses, crops, and income due to acquisition of land to allow reconstruction of damaged roads and bridges. Other potential negative risks may include risks related to traffic and road safety, risks of child labor, sexual exploitation and abuse (SEA), sexual harassment (SH), violence against children (VAC) due to the influx of labor mobilized to serve project construction. During project operation stage, positively affected people include people who live along the subproject road and thus can improve their business activities thanks to improved road condition, better access to customers and flood resilient roads and bridge for evacuation during emergencies. Positively affected groups (beneficiary groups) ▪ Direct beneficiaries ▪ Indirect beneficiaries Adversely affected groups ▪ Individuals/ households who are physically and economically displaced due to - Impacts on lands and houses, including physical relocation; - Impacts on crops and trees attached to land – temporarily and/or permanently as a result of land acquisition; - Impacts on active business activities (particularly those located along rehabilitated roads, e.g., shops, stores, restaurants, services, etc.; - Impacts on disadvantaged/ vulnerable households who suffer the above impacts (disproportionately affected); - Impacted by land acquisition, if any; and - Impacted by voluntarily donating assets to the project. ▪ Companies whose business activities are affected because of - Limited and disruption of customer access; - Complete loss or reduction of income due to environmental pollution during construction operations. ▪ Indigenous Peoples Indigenous Peoples, including vulnerable groups such as women, elderlies, and/or those with disabilities, children, etc. may be vulnerable to identified risks associated with labour influx during construction process, and/or potential land acquisition (either temporarily or permanently, or both). IP with distinctive sociocultural characteristics may be affected 3 as a result of labor force who is migrant labor and may not be aware of cultural taboo, etc. ▪ Vulnerable workers whose are risks or affected due to - Inadequate provisions for insurances against damage to people, equipment and property are included in the contract and sub-contract for work safety in civil work sites; and - Prevention not to be assessed on a continuous basis, child labour, sexual exploitation and abuse (SEA), sexual harassment (SH), violence against children (VAC) may face due to the influx of labour mobilized to serve project construction. 2.2 Interested Stakeholders Interested Stakeholders include those who are interested in project activities and outcomes, and/or may have certain level of influence on project design and implementation process. These stakeholders include local residents (who are not directly adversely affected by the project), concerned authorities, companies, enterprises (public and private sectors), non-governmental organizations (NGOs), service providers, public utilities, road users and mass media. They are: - National government departments, such as Ministry of Rural Development; Ministry of Public Works and Transport; Ministry of Environment; Ministry of Health; Ministry of Education, Youth and Sport; General Department of Resettlement, Ministry of Economy and Finance; Ministry of Planning; Land Management Urban Planning and Construction; Ministry of Agriculture Forestry and Fisheries; - Relevant local departments, including Provincial Departments of Rural Development (DRD), Provincial Departments of Public Works and Transport (DPWT); Provincial Hall, District Hall, Commune and Village Authorities in Banteay Meanchey, Battambang, Kampong Chhnang, Kampong Speu, Pusat, and Siem Reap; - General Department of Resettlement (GDR), Ministry of Economy and Finance (MEF), Inter-Ministerial Resettlement Committee (IRC), Provincial Resettlement Sub-Committee (PRSC) and Working Groups; - Representatives of Provincial, District and relevant Commune Women and Children’s Committees and Women’s Affairs, Gender Management Action Group (GMAG) in MRD; - Relevant government departments at the provincial level that may be interested in, or may need to be consulted on, road rehabilitation, including District Police along road corridors; Provincial Department of Environment; Electricite du Cambodge; Provincial Department of Health; Provincial Department of Agriculture, Forestry and Fisheries; Provincial Department of Education Youth and Sport; Provincial Department of Labour and Vocational Training; Provincial Department of Women’s Affairs; Provincial Department of Cult and Religion; Provincial Department of Planning; Provincial Department of Land Management Urban Planning and Construction; Provincial Department of Culture and Fine Arts; Provincial Department of Post and Telecommunications; - NGOs and civil society groups with an interest in gender, including sexual exploitation and abuse (SEA), sexual harassment (SH) such as Bantey Srey NGO; - NGOs and civil society groups with an interest in Indigenous Peoples’ issues; - NGO Forum (representing a broad range of NGOs); - Regular road users, such as local people frequently going to markets, schools, hospitals, and non-local people who occasionally pass by; - Road Safety Network; - Suppliers of road materials for construction; - Local SEA/SH service providers; 4 - Popular mass media such as Fresh News, TVK, BTV; and - Local residents. 2.3 Disadvantaged/ Vulnerable Individuals and Groups Disadvantaged or vulnerable individuals and groups refers to those who may be more likely to be adversely affected by the project’s impacts and/or more limited than others in their ability to take advantage of project’s benefits. Disadvantaged/vulnerable individuals is a subset of the group mentioned in Section 2.1 above (Affected Stakeholders). Such individual/group is also more likely to be excluded from/unable to participate fully in the mainstream consultation process. As such, specific measures and/or assistance will be in place to enable them to participate fully during project consultation process. The project will take into account potential differences in terms of project access and communication needs of various groups and individuals, especially those who are from indigenous groups. This includes taking into account their challenges in accessing to means of communication, and in limited mobility among the elderlies and people with disabilities. To incorporate the opinions of vulnerable groups into project design, meanwhile addressing inherent obstacles that may affect their full participation, strategy has been prepared to promote full participation of the disadvantaged/ vulnerable group (See Table 1). Table 1: Consultation strategy for promoting full participation of disadvantaged or vulnerable groups No. Vulnerable Groups Proposed Consultation Strategy • Engaging IP community members; • Engaging IP communities’ representative bodies and organizations and other community members where appropriate; • Use of audio-visual when consulting with IPs and translation into local Indigenous Peoples 1 IP language; Use also written language of IPs where possible; Groups • Provision of sufficient time for internal decision-making process; and; • Promote their effective participation during project design, particularly at subproject level to solicit their feedback for proposed mitigation measures to site-specific risks and impacts. • Use of sign language and other assistive tools, as required; • Translation into local language if they are from IP groups; Physically challenged • Providing transportation to the meeting venues; where possible, visit 2 persons them at the home for planned consultation; • Provision of sufficient time for internal decision-making process; • Meeting timing and duration based are suitable to participants • Short meetings with comfortable environment for asking questions or raising concerns; 3 Mentally challenged • Providing transportation to the meeting venues; • Provision of sufficient time for internal decision-making process; • Separate meetings for males and females. • Having small, focused and short meetings where women will be comfortable asking questions or raising concerns; • Meeting schedules that do not to interfere with domestic activities; 4 Women • Venues should be located close to their homes; • Translation into local language; • Meetings with female participants are facilitated by female facilitators. • Providing transportation to the meeting venue; • Time and duration of meetings based on the input of potential participants; 5 Elderly • Translation into local language; • Separate meetings for males and females; • Option of one-on-one interviews • Getting verbal consent of their parents/ guardians; • Ask about issues that are important to children–that are part of their 6 Children day-to-day experiences; • Choose a child-friendly or familiar venue; 5 • Use language that is clear, appropriate to their age, and jargon free; • Separate meetings for boys and girls. 2.4 Stakeholder Analysis Different stakeholders have different levels of interest in, and influence on project design and implementation. Poor people and better-off people are also affected differently by the same type and same level of impact. Thus, it is important to understand a) the level of interest of each stakeholder as to project’s investments, b) the magnitude of impact that the project may have on them, particularly those affected adversely, and c) range of influence that each stakeholder may have on project design, implementation process as well as eventual outcome. Under this project, stakeholders that are highly relevant to the project preparation and implementation include governmental agencies, potentially affected groups, and beneficiary communities at large. These stakeholders are affected by the project and at the same time influence project design and implementation – to various extents. Their interest in the project investments also vary at different stages of project cycle, and as such, exerting different levels of influence on project design and implementation process. Based on the roles, responsibilities, and the potential interest of the key stakeholders obtained from initial consultations with them, Table 1 below summarizes estimated static levels of Interest, Impact, and influence of each stakeholder that were identified during project preparation. It is noted that these levels of interest, impact, and influence may change over the course of project life. However, the current dynamics of stakeholders’ interest, impact, and influence, as described in Table 1 (Stakeholder Identification Matrix) is useful to informing the design of stakeholder engagement strategy to promote full participation and meaning full feedback from project stakeholders. The list of stakeholders identified above is further described in Table 2 (below). Given the large number of ‘Interested Stakeholders’, stakeholders of similar interest (such as line ministries) are grouped. 6 Table 1 – Stakeholder Identification Matrix Parties Key stakeholders Key functions related to project Interests Impacts Influences High/ Medium / Low COMMUNITY LEVEL Positively affected (Beneficiaries) Travelers and passengers (including farmers, • Participate in project planning and implementation H M M ethnic minorities, women, youth, children…) • Sample interviews of travelers, combined with public meetings Traders and roadside vendors • Participate in project planning and implementation H H H • Consider focus group meetings, sample interviews Local Land and Property owners • Participate in project planning and implementation • Individual meetings with a sample of property owners, and data H M M collected during survey Local construction workers • Participate in project planning and implementation Affected parties • Consider focus group meetings in addition to interviews during H M M (Communities) data collection for socio-economic survey Adversely affected Rural land owners with title whose property • Attend consultation, provide feedback on mitigation measures and will be acquired (including agricultural land) compensation H H H Owners of businesses or houses who will • Attend consultation, provide feedback on mitigation measures and H H H lose their assets compensation or/and voluntary donation Vulnerable/ Disadvantaged Groups, including • Attend consultation, provide feedback on mitigation measures and Indigenous Peoples, women, the elderlies, compensation or/and voluntary donation; and H H H and other people with a disability • Raising concern on their accessibility to their house and surrounding environment during construction an operations of those roads Companies and organizations • Attend consultation, provide feedback on mitigation measures and compensation or/and voluntary donation H H H • PUBLIC SECTOR Central-level authorities • Provide comments on project proposals, design, planning and Interested Parties Ministry of Rural Development (MRD) • Department of Rural Road implementation in Influence areas of rural road; Indigenous • Department of Rural Economy People development; community development; and rural H L H Development economic development. • Department of Indigenous People Development 7 Parties Key stakeholders Key functions related to project Interests Impacts Influences High/ Medium / Low • Department of Community Development Ministry of Interior (MoI) • Provide comments on project proposals and design in influence National Committee for Sub-National areas of Environmental and Social Safeguards for the Sub-National H L M Democratic Development Secretariat Democratic Development (NCDDS) Inter-Ministerial Resettlement Committee • Carry out project planning and implementing in influence areas of (IRC) Land Acquisition and Involuntary Resettlement Ministry of Economy and Finance (MoEF) H L H General Department of Resettlement for Development Projects Ministry of Education, Youth and Sport • Provide comments on project proposals and design in influence (MoEYS) areas related to health education, hygiene and sanitation, and H L M School Health Department learning environment during project implementation and mitigation measures Ministry of Environment (MoE) • Provide comments on project proposals and design in influence • General Department of areas of Environmental Protection and natural conservation. Environmental Protection H L M • Administration General Department of Nature Conservation and Protection Ministry of Culture and Fine Arts (MCFA) • Provide comments on project proposals and design in influence H L M General Department of Heritage area of Heritage Conservation Ministry of Cult and Religion (MoCR) • Provide comments on project proposals and design in influence H L M area of pagoda, church and mosque conservation Ministry of Water Resource Management • Provide comments on project proposals and design in influence and Meteorology (MoWRAM) areas of water resource conservation and irrigation M L L General Department of Technical Affairs Ministry of Labour and Vocational Training • Provide comments on project planning and implementation in (MoLVT) influence areas of child labor and labor health M L L General Department of Labour Ministry of Health (MoH) • Provide comments on project proposals and design in influence areas of Health Protection and Hospital Service (Commune H L M Health Centre) 8 Parties Key stakeholders Key functions related to project Interests Impacts Influences High/ Medium / Low Ministry of Agriculture, Forestry and • Provide comments on project proposals and design in influence Fisheries (MAFF) areas of cultivation, livestock production, forest and fishery H L M preservation Ministry of Women’s Affairs (MoWA) • Provide comments on project proposals and design in influence areas of gender and health, Women and Child Violence M L L Prevention Ministry of Land Management Urban • Provide comments on project proposals and design in influence Planning and Construction (MLMUPC) areas of land management and urban planning M L M General Department of Land Management and Urban Planning Ministry of Planning (MoP) • Provide comments on project proposals and design in influence General Secretariat for Population and areas of demography and development M L L Development Ministry of Social Affairs Veterans and Youth • Provide comments on project proposals and design in influence Rehabilitation (MoSVY) areas of social welfare M L L General Department of Technical Affairs Ministry of Tourism (MoT) • Provide comments on project proposals and design in influence areas of manage and maintain natural resorts, man-made H L M resorts, tourist centers, and tourist developmental regions nationwide Electricite Du Cambodge (EDC) • Provide comments on project proposals and design in influence L L L area of electrical grid Ministry of Posts and Telecommunications • Provide comments on project proposals and design in influence H L L (MPTC) areas of post and optic fiber cable Local authorities (provincial, district, commune) Provincial Resettlement Sub-Committee • Provide comments on project planning and implementing in (PRSC) and Working Groups of Banteay influence areas of Land Acquisition and Involuntary H L H Meanchey, Battambang, Kampong Chhnang, Resettlement Kampong Speu, Pusat, and Siem Reap Provincial Halls of Banteay Meanchey • Provide comments on project planning and implementing in Battambang, Kampong Chhnang, Kampong influence areas of gender equity, and women’s and children’s Speu, Pusat, and Siem Reap issues. H L M Women’s and Children’s Affairs Committee 9 Parties Key stakeholders Key functions related to project Interests Impacts Influences High/ Medium / Low Provincial Halls of Banteay Meanchey • Provide comments on project proposals and design in influence Battambang, Kampong Chhnang, Kampong areas of collaboration in principles identification of provincial Speu, Pusat, and Siem Reap transport infrastructure development, maintenance, rehabilitation and resettlement. Provincial Unit of Inter-sector H L M • Provincial Office of Construction Management and Development; and • Provincial Office of Legislation and Public Safeguard. Provincial Departments (PDs) in Banteay • Provide comments on project proposals, design, planning and Meanchey, Battambang, Kampong Chhnang, implementing in related influence areas by sector of each PD. Kampong Speu, Pursat, and Siem Reap H L M PDRD; PDPWT; PDEF; PDH; PDEYS; PDE; PDCFA; PDCR; PDWRAM; PDLVT; PDH; PDAFF; PDWA; PDLMUPC; PDP; PDSVY; PDT; EDC; and PDPTC. District Administration (along the target roads) • Provide comments on project planning and implementing in • District office of Land Management, related influence areas of local land management, urban Urban Planning, Construction & Land; planning, rural road development; agriculture, national resource H L H • District office of Legislation and Local and environment; and local conflict mediation and GRM. Conflict Mediation; and • Ombudsman Office Commune/Sangkat Administration (along the • Provide comments on project planning and implementing in target roads) related influence areas of its roles of serving local affairs, and performant duties of Manage necessary public services that these Commune/Sangkat (C/S) Committee for services work well, protect and preserve the environment and H M H Women and Children (CCWC) natural resources, and role of conciliating disputes between citizens. CCWC’s role and responsibilities in SEA/SH prevention, mitigation and intervention collaboration. PRIVATE SECTOR Civil construction companies, including primary • Participate in project planning and implementing suppliers (to be identified during project Inclusion of environmental and social requirements H L H implementation) Tourism operators • Participate in project planning and implementing • Consider focus group meetings in addition to interviews during H L L data collection for socio-economic survey 10 Parties Key stakeholders Key functions related to project Interests Impacts Influences High/ Medium / Low Cambodia Chamber of Commerce, and • Participate in project planning and implementing in area of local targeted provincial Chambers of Commerce community investment. H L L The Association Banks in Cambodia • Participate in the planning and implementing of local community M L L development projects through banking and micro-finance. CIVIL SOCIETY / NON―GOVERNMENTAL Royal University of Phnom Penh (RUPP) • Provide comments on project proposals, design, planning and Faculty of Development Studies implementing in areas of environmental and social safeguards; M L L natural resource management; climate change resilience, and urban planning. NGO Forum • Provide comments on project proposals, design, planning and implementing in areas of Environment, Development, Human M L M Right, Indigenous People and Land Tenure ADHOC provincial offices • Provide comments on project planning and implementing in SEA/SH service providers influence areas of human rights violation, human trafficking M L M abuse, land disputes and SEA/SH. Cooperation Committee for Cambodia (CCC) • Provide comments on project proposals, design, planning and M L L implementing in areas of development planning and advocacy Media: Fresh News, TVK, BTV • Understand new road improvement and make investment M L M 11 Table 2 – Stakeholder Analysis for Project Component 2 Groups Characteristics Interests or Concerns Proposed Strategies Affected Stakeholders People living or running People living along project They will be positively interested in the project as they have a need Consulted during field work at the concept stage businesses along the sections (To Be Determine - for a better road. They will be interested in the timing of to understand their views, expectations and road, special provisions TBD) including residents and construction and how it will affect them. Women may be concerns. for women, children vendors (including those particularly interested as they run a lot of the small shops. and those with a running restaurants, shops, Will be consulted in village-level consultations to disability tourism businesses, etc.). They will be interested in construction jobs and whether or not they introduce the project as well as to discuss and Special attention to women, are impacted by land acquisition and/or business disruption. May disclose the draft Environment and Social including vendors, those living also be concerned if there is a large influx of workers. Businesses Management Plan (ESMP) including a special with a disability and children. may be concerned about having works disrupt them and their focus on gender issues, jobs and the Grievance income. Redress Mechanism (GRM). Those living with a disability may be concerned about how they can Will be closely informed before and during civil access to their properties during constructions, attending works so they know the timeline. May also consultation meetings, as well as access their houses when road included in trainings, such as gender and road reconstruction is completed (e.g. how such concerns are considered safety. and incorporated into road designs). Women may need to be consulted individually, Women may be concerned about worker’s camp and the influx of in particular regarding Gender Based Violence workers, as well as potential road accidents. Women may also be (GBV) risks. interested in jobs. Children may be concerned about workers and potential dangers from road construction. Project information boards. People or businesses (to be confirmed during As above, but would also be specifically concerned about land As above. Would also be closely consulted before impacted by Detailed Design) who will have acquisition impacts and interested on procedures and entitlements the socioeconomic baseline and Census as part involuntary land assets minimally impacted by and specific grievance redress mechanism for land acquisition of the Draft Basic Resettlement Plan, consulted acquisition (special land acquisition, in particular and/or the criteria, procedures and benefits of voluntary donations. once draft RPs have been written, and during the provisions made as per concrete driveways and process of preparing Detailed Resettlement RPs if vulnerable overhanging roofs. During Plans, including defining entitlements and person) project preparation these AHs compensation rates and/or the process of have expressed willingness to confirming any voluntary donations. Project voluntarily donate (see below). Information Booklets to be developed with specific information regarding land acquisition at different stages (detailed measurement, calculation of entitlements, etc.) 12 Groups Characteristics Interests or Concerns Proposed Strategies If land acquisition is expected, it TBC TBC will be confirmed during project detailed design. People voluntarily People who live along the road Interested about donation process, information about their rights, Will be consulted early on when project roads donating land to the and who have small assets/ grievance redress, project schedule. have been defined. Full information about rights project, with special parts of assets in the road’s and the project, including right to compensation provisions made for Corridor of Impact (COI), and and to refuse donation, will be provided as per women and the choose to donate it to the guidance in the RF and/or BRP. Special measures vulnerable project following guidance in taken if necessary to ensure women and the Resettlement Framework vulnerable are appropriately consulted and have (RF) a chance to voice their views. Indigenous Peoples To be determined during To be determined during detailed design. Could include concerns To be determined during detailed design, guided Groups (if found with detailed design about labor influx, land acquisition, encroachment on traditional by this SEP and the IPPF, and further refined collective attachment lands, and cultural appropriateness based on the Social Assessment part of the to project area) Indigenous People’s Plan. Interested Stakeholders Frequent road users, People living close to the road as Users will be interested in case there are road closures during civil Provision of updates to keep updated on project special provisions as well as those travelling to works or impacts due to noise, dust or traffic congestion. Schools timelines and potential impacts and mitigation necessary for women markets, schools, health will also be interested in any potential negative impacts to children measures, including GRM. Disclosure of the and children centers, temples in select roads as they make their way to school, in particular due to traffic and ESMP in accessible locations, such as commune (TBD). Special attention to speeding (road safety), but also if there is a large labor influx of halls and the MRD’s website, project billboards. women and children. workers which could impact the safety of children walking Conduct road safety trainings in particularly unaccompanied. Women and children may be concerned about targeted at school children and young men (since risks from workers. statistically they form the largest group of road accident victims). Tourism operators (in Companies or individuals Business will likely be supportive of the overall project as having an Consulted during project preparation as part of particular for select running buses or other dolphin improved climate-resilient road will improve their business document disclosure. Will be closely informed roads (TBD) tourism-related ventures not prospects in the long-term. In the short-term they may be before and during civil works so they know the located on the road. concerned about disruptions to their business due to traffic delays timeline and expected disruptions. Project caused by construction, dust, noise, visual disruptions, etc. billboards. Contractors’ local Contractors will hire local Locally recruited workers may be concerned about their salary, for PMU will ensure these issues are screened workers people for unskilled labor which instance, whether their salary is paid at the right rate, timely, and during bidding process (through application of may include female workers whether rest time, the appropriateness of workload and type of E&S specific requirements). Contractors will be (likely 15% target). Local work, particularly for female workers, if any, are well observed by required to follow E&S requirements, hiring contractors. Females workers may also be concerned about particularly project’s LMP, and Contractors’ LMP. 13 Groups Characteristics Interests or Concerns Proposed Strategies workers are temporary by their safety at work, particularly those who may stay at workers’ Contractors’ performance will also be monitored nature camp, doing cleaning jobs, and others. by PMU’s SEO and PMU’s independent E&S monitoring consultant. Contractors will be required to ensure their workers, including local workers, are trained on social Code of Conduct (gender, SEA/SH, violence against children), workers’ work requirements, benefits, rights, including Contractors’ GRM, etc. Contractor are required to enter into contract even with local contractors to ensure the above requirements and benefits of local workers are known to locally recruited workers, including their rights and Contractors’ responsibility in observing labor labor contracts. Government Specific government ministries Responsible for overseeing and/or delivery of certain project Consultations/meetings before project authorities working on and departments at the components. Will want to do it on time and in line with project implementation to inform them of the project. road rehabilitation. national, provincial, district and agreements. Will be interested if specific (negative) impacts to Ongoing communication, meetings and field work Special attention to commune level responsible for women. between project authorities to ensure everyone include Commune road rehabilitation, community is updated on timelines, objectives, mitigation Women’s Group and consultation, land acquisition. measures, etc. MRD Gender Group. Project billboards. National Stakeholder Consultations to disclose RF, IPPF, SEP and ESMF. Government Specific government ministries Given the fact that roads link various sectors and services there Ongoing communication, meetings and field authorities needing to and departments at the will be many government stakeholders interested in rehabilitation work as needed to ensure relevant government be consulted on road national, provincial, district and or that may need to be consulted. This will be specific to each road groups are updated on timelines, objectives, rehabilitation, or those commune level that may need section and will need to be defined with local authorities. mitigation measures, etc. Disclosure of ESMP that may be interested to be consulted due to their and other project documents. Local area of responsibility (for consultations disclosing RP and ESMP. instance health centers or schools). Project billboards. National Stakeholder Consultations to disclose RF, IPPF, SEP and ESMF. NGOs interested in NGOs interested in ensuring Will want to ensure project does not create negative impacts for Meetings and ongoing communications, gender benefits to women as well as women or children including on GAP and ESMP relevant parts. 14 Groups Characteristics Interests or Concerns Proposed Strategies dealing with issues relating to Disclosure of ESMP and RP. Local consultations. SEA/SH Posters on gender issues. National Stakeholder Consultations to disclose RF, IPPF, SEP and ESMF. NGOs working on IP If IP groups are identified, NGOs Will want to ensure project does not create negative impacts for IP Consulted as part of National Stakeholder issues interested in ensuring benefits groups, including their culture and access to land and livelihood Consultations to disclose IPPF. Further to IPs as well as protection of sources consultations if IPs are identified during project these groups, in particular implementation. issues relating to land and culture of IPs Road Safety Network Ensuring traffic standards are As a result of road rehabilitation speeding and traffic may increase, Meetings and ongoing consultation on road followed and the road safety is potentially leading to an increase in road accidents and/or deaths safety measures. Disclosure of ESMP. a priority and road accidents if road safety is not well managed National Stakeholder Consultations to disclose and deaths are reduced RF, IPPF, SEP and ESMF. Supply Chain Suppliers of materials for road Potentially low interest in the project but reasonable interest by Due diligence conducted by contractors to make construction, such as cement, project authorities, in particular MRD as well as donors (World sure goods acquired for road construction come food, safety gear, etc. Bank), to ensure good labor standards and no indentured labor from sources with labor standards and no child or and/or child labor indentured labor 15 2.5 Summary of Project Stakeholder Needs Different groups of stakeholders prefer different ways of communication to notify them of project’s consultation sessions and enhance consultation effectiveness and outcome. For instance, electronic mails, telephone, website, Facebook, face-to-face meeting etc. could be used when consulting with representatives of local governments because these channels are official and are daily used for them. However, for community people, communication with them is typically through courier at village level, public loudspeakers, direct home visit, and phone calls. For vulnerable individual and households who may not have phone access and may not be at home all the time, home visit and direct letter is more feasible. In the current situation of emerging COVID-19, social gatherings for usual face-to-face consultation may be not possible at certain time during project cycle. Identification of other methods to maintain communication and consultation with stakeholders, particularly vulnerable group, is essential. The table below summarizes preferred methods of communication that can be applied to ensure communication and consultation with project stakeholder are maintained during project implementation. 16 Table 3 – Communication Needs of Key Stakeholder Groups Key Groups of Stakeholders Key characteristics Language needs Preferred notification Specific Needs means (accessibility, audio-visual aid, meeting time, venue) 1. AFFECTED GROUPS 1.1 BENEFICIARY GROUP ▪ Individuals/households who use the ▪ Local indigenous ▪ Letter ▪ Public meetings organized at places roads/ bridges language for IP Under COVID restriction: conveniently accessible (e.g. office of village/ ▪ Individuals/households who can improve peoples ▪ Public loudspeakers commune, village-level meeting hall..). business activities through improved ▪ Khmer for mainstream ▪ Project webpage, social ▪ Meeting time convenient and avoid work road/ bridge access group media (Facebook and time. For instance, meetings with farmers Telegram) should be during low season (not during ▪ TV/radio harvest time). ▪ Private and public sector (e.g., companies ▪ Local indigenous ▪ Letter, email ▪ Meetings organized at places conveniently and enterprises who enjoy improved language for IP Under COVID restriction: accessible. access to transport system) peoples ▪ Project webpage, social ▪ Meeting with workers/officials could be over ▪ Khmer for mainstream media weekends. group 1.2 ADVERSELY AFFECTED GROUP DISADVANTAGED/ VULNERABLE GROUPS Elderlies/ Disabilities ▪ Local indigenous ▪ Invitation letter ▪ Meeting to be held at their house. ▪ Elderly people in especially difficult language for IP delivered to home ▪ Where needed, further assistance should be circumstance (e.g. living on their own peoples ▪ Home visit for people sought (such as from caregiver, use of visual or having limited or no daily care) ▪ Khmer for who have difficulties aids…) for affected people to understand ▪ Elderly people who are covered under mainstream group traveling (e.g. elderlies, and provide meaningful feedback government’s support program disabilities) ▪ People with disabilities (such as Under COVID restriction amputee, those who have long-term or ▪ Public loudspeaker short-term physical, mental, ▪ Drop letter at their intellectual or sensory impairments home ▪ TV/Radio Poor/ Indigenous Peoples ▪ Local indigenous ▪ Letter ▪ Meetings organized in small groups at places ▪ IP households language for IP Under COVID restriction conveniently accessible and comfortable for ▪ Poor individuals and households peoples ▪ Public loudspeaker them (e.g. community house, village-level ▪ Khmer for ▪ Letter to their home meeting houses, or at their own house). mainstream group 17 Key Groups of Stakeholders Key characteristics Language needs Preferred notification Specific Needs means (accessibility, audio-visual aid, meeting time, venue) ▪ Elderly people in especially difficult ▪ Media campaign to ▪ Meeting time convenient to them (not circumstance (e.g. living on their own introduce project’s affecting their daily subsistence activities) or having limited or no daily care) website/ social media ▪ Individual meeting may be required with ▪ Squatters may be reluctant and less ▪ TV/radio female facilitator (for women-headed confident in making their voice heard households and single mothers) ▪ Poor female-headed households, and ▪ Transport allowance provided if travel to ▪ Single mothers with dependent who meeting place affect their income may be busy with home chore (e.g. generation opportunities childcare, cooking, income generation activities for daily subsistence; lack of confidence expressing ideas in public meetings; Income source is seasonal, precarious…) NON-VULNERABLE GROUPS Ordinary people ▪ Local indigenous ▪ Letter ▪ Meeting at local meeting house; village ▪ This group is diversified in terms of language for IP Under COVID restriction meeting hall, office of village/ commune, or means of livelihoods, including farming peoples ▪ Public loudspeaker other local places conveniently and safely (rice/orchard/vegetable, fishing, ▪ Khmer for ▪ Letter to their home accessible aquaculture, etc.), non-farm business, mainstream group ▪ Media campaign to ▪ Consulting at convenient time (e.g. evening) hired labor; wage workers, shift introduce project’s for those who are busy during daytime, or workers, etc. website/ social media work far away from home ▪ TV/radio COMMUNITY AT LARGE Communities located near civil works ▪ Local indigenous ▪ Public loudspeakers ▪ Meeting at local meeting house; village ▪ Living near the construction site language for IP ▪ Project websites meeting hall, office of village/ commune, or ▪ There is need for occasional job such peoples ▪ Letter other local places conveniently and safely as unskilled workers under project’s ▪ Khmer for Under COVID restriction accessible civil works mainstream group ▪ Media campaign to ▪ Consulting at their home (for those having ▪ Possibly affected by environmental introduce project’s difficulties moving (people with disabilities, pollution during construction website/ social media the elderlies…), and those who are busy all ▪ Prone to risks related to labor influx ▪ TV/radio daytime (e.g., public health, SEA/SH…) 2. INTERESTED GROUPS 18 Key Groups of Stakeholders Key characteristics Language needs Preferred notification Specific Needs means (accessibility, audio-visual aid, meeting time, venue) ▪ Government at central levels ▪ Have well established communication ▪ Khmer language ▪ Postal mail, emails, ▪ Provision of relevant technical information, and correspondence system in place telephone documents on proposed project investments/ plans/ proposals ▪ Government at provincial level ▪ Khmer language ▪ Postal mail, emails, ▪ Services providers telephone ▪ SEA/SH service providers Under COVID restriction ▪ NGOs ▪ Introduce project’s website/ social media ▪ TV/radio COMMUNITY AT LARGE ▪ Local indigenous ▪ Public notice boards at language for IP commune office peoples ▪ Village loudspeaker ▪ Khmer for ▪ Website/social media mainstream group ▪ TV/radio 19 STAKEHOLDER ENGAGEMENT PROGRAM 3.1 Purpose and Timing of Stakeholder Engagement Program The main purpose of the stakeholder engagement program is to ensure that relevant project stakeholders are engaged by the project and participate fully in consultations during project design and implementation, particularly during stages stakeholders’ feedbacks on project’s proposed potential risks and impacts, including mitigation measures, are critical to informing project’s intervention strategy. The project will consult various project stakeholders at different stages of project cycles, particularly during initial design of road and bridge, before and during construction. While both affected and interested stakeholders are invited to consultations, emphasis would be on people who are potentially adversely affected as a result of project activities, particularly vulnerable groups (including IPs). The SEP should be read in conjunction with project’s ESMF, site-specific ESMP, RPF, site-specific RPs, IPPF, IPPs). 3.2 Proposed Strategy for Information Disclosure Disclosure of project information refers to the activities that aim to make project’s key information accessible timely to identified project stakeholders in a form that is understandable to them, such as appropriate language, format, and presentation. Under KH-SEADRM2, project’s information will be disclosed during project preparation and project implementation on MRD’s website. 3.2.1 During Project Preparation The purpose of disclosing project information during project preparation, particularly prior to Bank’s project appraisal, is to inform the project stakeholders of key information such as project purpose, activities, potential risks and impacts, proposed mitigation measures, and redress mechanism. Based on the information disclosed, the project consults people who are potentially affected, and those who are interested, to solicit their feedback on the disclosed draft environmental and social documents. Draft documents disclosed for consultation during this stage include Environmental and Social Management Framework (ESMF), which includes Resettlement Planning Framework (RPF), Indigenous Peoples Planning Framework (IPPF), Labor Management Procedures (LMP); Stakeholder Engagement Plan (SEP), and Environmental and Social Commitment Plan (ESCP). Disclosure was made on 15 November 2021 on MRD’s website (https://www.mrd.gov.kh/seadrm-ii/. An ESMP for one bridge (TK2 in Tboung Khmum province) was disclosed on 16 December 2021 for consultation. Based on feedback of the consulted people, these draft documents have been updated and re-disclosed in its final version (through the same channels) on 13 January 2022 (in English) and on 15 February 2022 (in Khmer) to keep project stakeholder updated. 3.2.2 During Project Implementation Additional documents will be prepared to address site-specific environmetal and social risks and impacts, where required. These documents include Resettlement Plans (RPs), Indigenous Peoples Plan (IPPs), and Environmental and Social Management Plan (ESMPs) that will be prepared for specific locations where construction will take place. Contractors will also prepare site-specific C-ESMPs. These site-specific documents will be prepared in accordance with the ESMF, RPF, and IPPF,and are disclosed for consultation before finalization for use. As these documents are prepared for each civil work subproject, characteristics of local people and surrounding environment at each construction site (subproject) will be considered, including: (i) Anticipated environmental and social risks and impacts, and proposed mitigation measures, subproject implementation schedule for that subproject; (ii) Compensation and support policies, including livelihoods restoration plan for individuals/households, including vulnerable groups, who are affected by the subproject; (iii) Grievance redress procedures; (iv) Job opportunities that may be offered by project contractors (e.g. unskilled works) 20 (v) Monitoring arrangements for subproject’s environmental and social risks and impacts, including possible involvement of affected and intererested people around the subproject site in monitoring the subproject’s risks and impacts. Please see Table 4 (below) for a summary of what and how project information will be disclosed during project cycles. 3.3 Proposed Strategy for Consultation Consultation is a two-way communication process between the project’s implementing agency and project stakeholders. To faciliate the consultation process, the project will disclose project information (mention in Section 3.2 above) before consulting with them to solicit stakeholders’ meaningful feedback. During project preparation, consultations were organized on a representative basis for select subproject located in project provinces. Consulted people are those who are potentially affected by project’s civil works, particularly vulnerable groups, due to project’s potential environmental and social impacts. During project implementation, consultation will be conducted with all people potentially affected at all subprojects. Key criteria that will be used to guide the consultations with stakeholders, particularly affected people at subproject level, include: (i) Consultations will include both affected and interested stakeholder at subproject locations. People invited to consultation should include also vulnerable group, such as women, the elderly, people with disability. (ii) Household interviews and focus group discussions will be conducted in a manner that is locally and culturally appropriate without interference or pressure so that consultation participants can speak freely. (iii) Target participants will be notified of the planned consultation well in advance, and should be provided with key project information beforehand, e.g., in the form of project information booklet, to familiarize them with the project context such as project activities, related environmental and social risks and impacts, etc. (iv) Questions, comments, and suggestions provided by participants shall be collected and considered for incorporation into project design and implementation. Consulted stakeholders should be made aware of how questions/feedback not yet answered at consultation sessions would be addressed and responded in follow-up consultations, or summarized and disclosed on the MRD’s Facebook and website (www.mrd.gov.kh). 21 Table 4 – Disclosure of Project Documents Project Stage List of Documents to be disclosed Method of Disclosure Timetable/ Location Target Stakeholders Responsibilities PROJECT ESMF (including RPF, IPPF, LMP), ESCP National Consultations in Phnom Penh. 15 November 2022 • Relevant Ministries, line MRD PD/PM and PREPARATION and SEP. departments at provincial and SEOs MRD’s dedicated Facebook and district level, NGOs, CSOs, (Prior to WB’s website service providers, Appraisal of (https://www.mrd.gov.kh/2021/11/15/ • Representatives of people in Project) 4632/). potential first-year subprojects PROJECT Site-specific ESMPs, including RPs, IPPs. • Village level consultations, Additional consultations • People with assets located MRD PD/ PM, ESOs, IMPLEMENTATIO • House-to-house consultations following some Detailed Design road’s COI ISWSC/ DDIS N are available in first half of • Local beneficiaries 2022 when project roads are determined ESMPs, focusing on particular risks and • Local consultations Local consultations and • Affected and interested MRD PD/ PM, ESOs, impacts, mitigation measures, • Trainings to Contractors disclosure of document in stakeholders ISWSC/ DDIS community health and safety, job • Training to workers February 2020. Other activities opportunity, construction schedule, etc. • Public Boards, Radio, Newspaper from March 2020 onwards • Posters • Project website Key elements in IPP (such as Social • Local consultations, include Locally in affected villages if • IPs impacted by the project, MRD PD/PM, ESOs, Assessment, procedures for FPIC if consultations separately with female any with special consideration for DDIS applicable, GRM, etc.) if applicable and other vulnerable group women and/or the vulnerable. • Posters and/or document in local • language • Also include IP NGOs active in • Village announcement (using local the area (TBD) loudspeakers) • IEC activities for public awareness raising • Other as determined necessary during implementation Monitoring reports • Local consultations July 2022 onwards MRD, GDR, affected stakeholders MRD PD/PM, ESOs • Project website and WB and ISWSC/DDIS 22 3.3.1 Methods of Consultation Appropriate consultation methods will be used depending on stakeholders (e.g. government vs local people), consultation purpose taking into account the COVID-19 situation. Face-to-face consultation methods include a) pubic meeting, b) focus group discussion, c) key informant interview, and d) household interview. When social gathering is restricted due local COVID-19, virtual consultation will be adopted – through use of popular application such as WhatsApp, Facebook, Zoom, and telephone. At community level, where people do not have access to these applications of phone, local loud speaker, where available, will be used to reach out to community feedback are collected through village leaders. Since there are various IP groups potentially present in the project areas, consultation with indigenous peoples (IP) will be in their local langugage. Where written language is available, project information booklet will be translated into local language and distributed before and during consultation with IPs (Please see methods/procedures used during consultation process with IP in project’s IPPF). • Consultations at National Level During project preparation, consultation at national level, such as with representatives of governmental agencies, non-governmental organization (NGOs), service providers, and other interested groups, typically conducted during project preparation. These consultations take the forms of a) pubic meetings b) focus group discussion, and c) key informant interview. During detailed design and before subproject implementation, further consultations at national level will be conducted to incorporate the elements of disaster risks management into road and bridge design (See summary of consultation sessions and result at national levels in Annex 4). • Consultations at Local Level Consultation at local level is organized for both project preparation and project implementation. Consultations at local level typically target people who are potentially affected by the subprojects and local parties who may be interested in project activities. Consultation at local level typically use public meeting, focus group discussion, consultation with key informants, and individual consultation in household interview. During the preparation of the KH-SEADRM2 project, due to COVID-19, face-to face consultation could not be adopted because of restriction of social gathering. MRD, therefore, has conducted consultation virtually via Zoom meetings during 29 November to 3 December 2021, and telephone to reach out to representative of potentially affected and interested parties at provincial, district and community levels (See summary of consultation at local levels in Annex 4. Consultation at local level will be further done targeting the community which the road or bridge subproject serves. 23 Table 5 – Methods for Stakeholder Consultation Project Stakeholder Topic Method Location/ Views of Responsible Phase Frequency Women and/or Vulnerable AFFECTED PARTIES People ▪ Project goal, activities, intended benefits… Under no COVID-19 restrictions Subproject Interviews with MRD PD and affected by ▪ Key anticipated environmental and social risks and impacts ▪ Face-to-face (meetings, focus group locations women and GDR land ▪ Proposed environmental and social mitigation measures discussions, consultation with key (commune/dis vulnerable as acquisition ▪ Ways to enhance project development effectiveness informants, household survey) trict level) applicable ▪ Approach taken to ensure vulnerable groups are included in meaningful consultation during project implementation Under COVID-19 restrictions ▪ Resettlement & compensation policies ▪ Scheduled online meetings using ▪ Options for voluntary donations Zoom, WhatsApp … ▪ Livelihood restoration program for people significantly ▪ Social media (project’s Facebook, affected website) ▪ Occasional job opportunities available ▪ Telephone ▪ Grievance redress mechanisms ▪ Local loudspeakers ▪ Key project implementing agency People ▪ Project benefits, option for voluntary donation procedures, Under no COVID-19 restrictions Subproject FGD with MRD PD/PM voluntarily rights (e.g. options to refuse donation), implementation plan ▪ Face-to-face (meetings, focus group locations women and and SEOs, donating discussions, consultation with key (commune/dis vulnerable, ISWSC/DDIS land informants, household survey) trict level) including IPs, if relevant Under COVID-19 restrictions ▪ Scheduled online meetings using Zoom, WhatsApp … ▪ Social media (project’s Facebook, website) ▪ Telephone ▪ Local loudspeakers 24 Project Stakeholder Topic Method Location/ Views of Responsible Phase Frequency Women and/or Vulnerable People living ▪ Detailed ESMPs. Under no COVID-19 restrictions Subproject Focus group MRD PD/PM in the ▪ Exact extent of works, including potential impacts ▪ Face-to-face (meetings, focus group locations discussions with and SEOs, proximity of ▪ Timing discussions, consultation with key (commune/dis women and ISWSC/DDIS project ▪ Project GRM informants). trict level) vulnerable, roads ▪ Potential job opportunities Under COVID-19 restrictions including IPs if (including ▪ Community health and safety ▪ Scheduled online meetings using relevant. schools, Zoom, WhatsApp… Priority given to hospitals, ▪ Social media (project’s Facebook, unskilled job business website) opportunity owners) ▪ Telephone ▪ Local loudspeakers INTERESTED PARTIES Authorities ▪ The project, location of roads, potential impacts and Under no COVID-19 restrictions Project Asking MRD and WB at Provincial, mitigation measures ▪ Face-to-face (meetings, focus group provinces questions on team District and discussions, consultation with key women and Commune informants). vulnerable and level Under COVID-19 restrictions incorporate ▪ Scheduled online meetings using commune (before WB project appraisal) PROJECT PREPARATION Zoom, WhatsApp … women’s ▪ Social media (project’s Facebook, groups in website) discussions ▪ Telephone ▪ Local loudspeakers Local ▪ Project goal, activities, intended benefits… Under no COVID-19 restrictions Subproject Interviews with MRD PD/PM, communities ▪ Key anticipated environmental and social risks and impacts ▪ Face-to-face (meetings, focus group locations women and SEOs with ▪ Proposed environmental and social mitigation measures discussions, consultation with key (commune/dis vulnerable as support from ▪ Ways to enhance project development effectiveness informants). trict level) applicable Consultants ▪ Approach taken to ensure vulnerable groups are included in Under COVID-19 restrictions meaningful consultation during project implementation ▪ Scheduled online meetings using ▪ Resettlement & compensation policies Zoom, WhatsApp … ▪ Livelihood restoration program for people significantly ▪ Social media (project’s Facebook, affected website) 25 Project Stakeholder Topic Method Location/ Views of Responsible Phase Frequency Women and/or Vulnerable ▪ Occasional job opportunities available ▪ Telephone ▪ Grievance redress mechanisms ▪ Local loudspeakers ▪ Key project implementing agency Relevant ▪ The project, location of roads, potential impacts and Under no COVID-19 restrictions Phnom Penh Representatives MRD PD/PM, government mitigation measures ▪ Face-to-face (meetings, focus group from Ministry of SEOs with agencies, discussions, consultation with key Women’s support from NGOs and informants). Affairs and/or Consultants CSOs, NGO working SEA/SH Under COVID-19 restrictions on gender service ▪ Scheduled online meetings using issues providers Zoom, WhatsApp … ▪ Social media (project’s Facebook, website) ▪ Telephone ▪ Local loudspeakers Indigenous TBC - Project impacts and benefits, IPPF, GRM, info gathering TBC - Local consultations, Social Subproject FGD with MRD PD/PM Peoples for SA and IPP Assessment locations women and and SEOs, DDIS, (commune/dis vulnerable IP Consultant trict levels) (TBD) Road Users Safety, timing of works Signs, posters, trainings on road safety Subproject FGD with Contractor locations women and and/or road (commune/dis vulnerable safety trict level) consultant, supervised by SEO and DDIS/ISWSC 26 Project Stakeholder Topic Method Location/ Views of Responsible Phase Frequency Women and/or Vulnerable Project Code of Conduct, community health and safety, labor Trainings and posters of code of conduct Subproject Training of Contractor, workers standards, GRM at worker’s camp, trainings on gender locations female work on supervised by and community health. (commune/dis risks of SEA/SH SEO and trict level) and relevant DDIS/ISWSC GRMs for SEA/SH and labor and working conditions Primary Labor standards, in particular indentured and child labor Due diligence checks and meetings Subproject Contractor, Suppliers locations supervised by (commune/dis SEO and trict level) DDIS/ISWSC 27 3.4 Brief Summary of Stakeholder Engagement Activities during Project Preparation Table 6 – Consultation Sessions that have been hold during Project Preparation Timing and Key contents of Participants Key feedbacks Responses Locations consultation 16 Nov 2021 Screen for a) presence Local people from and No cultural temple and IPs Feedback were of IP(s) in TK2 bridge provincial departments living within the bridge acknowledged and MRD subproject area and b) location, as well as the wait for confirmation of potential impact of villages, communes, and the Departments following land acquisition. district where TK2 bridge is Departments’ field visit located. 17 Nov 2021 Screen for a) presence Local people from and No cultural temple and IPs of IP(s) in TK2 bridge provincial departments living within the bridge subproject area and b) location, as well as the potential impact of villages, communes, and the land acquisition. district where TK2 bridge is located. 27 Nov 2021 Face-to-face meeting Owner of affected Cottage owner was glad Feedback acknowledge and and consultation with households that the bridge would be more consultation with the one potentially reconstructed. She was owner and local affected households happy to resettle if the local government will be (cottage) at TK2 bridge authorities requested her to conducted. (Tboung Khmum move. She said it would be province) good if local authorities could provide her with a new place for resettlement. 03 Dec 2021 National Online • Department of • The Director of Planning • Project’s ESMF would be Consultation Planning, Ministry of Department, Ministry of specifically developed for Workshop Culture and Fine Arts Culture and Fine Arts each component on • Clarify purpose of (MCFA) (MCFA), shared his environmental and social stakeholder • GDR-MEF experience in relation to a management after consultation • SEO-MRD compliance of RGC’s targeted project roads workshop • Ministry of Policy on Environmental were identified. It’s • Consult on Draft Agriculture, Forestry and Social Safeguards for similar to the RGC’s policy Environmental and and Fishery Sub-National Democratic for ESS-S-NDCC, the Social • International Development project’s ESMF/ESMP was Management Cooperation Office, • GDR-MEF informed the also compliance with the Framework EDC review progress of WB’s ESMF. (ESMF), • Department of project’s RPF by GDR. She • Compensation policy for • Project’s key Occupational Health, said that review of RPF illegal activities and Ministry of Labor and would be completely soon occupiers/squatters potential Vocational Training . she added proposed without legal titles or environmental and • General Department GRM provided in SEP and rights to land would be social risks and of Administration RPF should be the same. taken into account by the impacts which will (Ministry of Post and • Deputy head of project. be managed as per Telecommunications) Promotion of Women and • Feedbacks from draft ESMF, • Office of Promotion Girls Education Office, participants were noted • Environmental and of Women and Girls Ministry of Women and considered/ Social Education, Ministry Affairs, and Committee of incorporated into project Commitment Plan of Women Affairs Gender and Climate design/implementation (ESCP). • Ministry of Land Change Leading • Project Stakeholder Management, Urban Coordination, suggested Engagement Plan (SEP) Planning and that people with disability and Construction should be included in the • PMU-MRD five vulnerable groups. 28 Timing and Key contents of Participants Key feedbacks Responses Locations consultation • WB representatives • Ministry of Land Management, Urban Planning and Construction (MLMUPC), expressed concerns on camp sites, labor use, and land acquisition policy. • Ministry of Labor and Vocational Training raised concerns on child labor work permitted related to Article 177 and Prakas No. 002/08 on Category of Occupation and Light Work Permitted for Children from 12 to 15 years of age. The contractors should take into account occupational health and safety measures. She added that labor safety, PPE, construction sites, working hours, and clean water and sanitation should be considered by the contractor. Additional measures to prevent and protect worker 10 Dec 2021 Online Consultation • Chief of Snam Preah • Commune chiefs were Workshop With Commune happy to assist in terms of Pursat Province • Khna’s Pagoda coordination with local Committee communities representative • Local representative • Chief of Bac Pring shared his working village experience in • Chief of Toul Khmer resettlement coordination village among development • Villagers from the projects and affected local Toul Khmer village households • Deputy Head of • Raised a concern of road Indigenous People designs whether there Development office would be an installation of • Deputy Director of U drains or not when the Pursat PDRD targeted roads would be rehabilitate • Deputy Head of Indigenous People Development office, said that there were no IP’s communities living in the areas where the roads would be rehabilitated in Pursat province • Most commune chiefs in targeted areas had some 29 Timing and Key contents of Participants Key feedbacks Responses Locations consultation experience in rehabilitated roads because they had implemented such projects by using Commune/Sangkat funds • Project disclosure information to the people living around project areas were very useful to avoid misunderstanding. All villagers needed good roads in their villages and they were always happy to support the project whenever the roads are rehabilitated. Online consultation • Bridge reconstruction with local people on would bring more benefits the draft ESMP for TK2 to local people. bridge area, Tboung • Happy to support the Khmum province. project in terms of coordination with local communities. • ESMP was well prepared by taking into account the community safeguard as well as GRM for any affected people. It seemed no potential impacts that should be of concern • Raised a perception of the benefit of the bridge connecting the road for transportation of agricultural products, especially for local students to access to schools. • Local authorities were informed of the proposed reconstruction • Project had never gotten any complaints from the households living around the project bridge areas. 3.5 Proposed Strategy to Incorporate the View of Vulnerable Groups Feedback of affected people, particularly of vulnerable individuals and groups are key to designing mitigation measures and avoiding or minimizing the disapprotionate project impact on them. Under this project, individuals and households from vulnerable group are generally poor. They include also indigenous peoples who may be very small in population. Some may still practice swidden agriculture and 30 are distinctive in their customs and habits. Some may lead precarious life and do not have or have very limited connection with the mainstream groups through small-scale agricultural trading. Because of these reasons, vulnerable individuals and households may have limited access to day-to-day support outside their family, or social network, support their living. Notifying vulnerable groups, particularly the IP group, of project consultation events may face certain difficulties because they are not always home and have phone access. Special effort will be made by MRD to reach out and ensure they can participate in project consultation – whether they are adversely affected or not. To ensure the opinion of vulnerable groups could be incorporated into into project design and implementation, it is important that the process of consultation with them (including appropriate use of consultation methods) be considered and prepared thoroughly. This process include a) notification, b) organization of consultation, and c) incorporation of feedback into project design and implementation. • NOTIFICATION Identified vulnerable individuals and households should be visited at their home to deliver invitation to attend consultation sessions. Home visits help consultation organizing unit understand the living conditions and means of livelihoods of the affected vulnerable and as such can assess the likelihood of their participation in planned consultation meeting. In cases household members are not at home at the time of home visit, effort should be made to visit them again at another time, or visit in the evening. Where face-to-face contact to notify the vulnerable people of consultation meeting is not feasible due to COVID-19 restriction, invitation for consultation may be dropped in front of their house, or at place that is easily found. In village where community radio is available, radio can be used to broadcast invititation message at time when the target group may listen to. Radio announcement should be repeated for a number of times to reach as much people as possible. An alternative way could be use of a communication vehicle (a car or a motorbike) to approach the vulnerable people and play the recorded consultation invitation. It is important that the notification be made well in advance of planned consultation meeting to provide people sufficient time to prepare, particularly for those who are busy during cropping season, and/or fulltime caregivers. • ORGANIZATION OF CONSULTATION For general feedback on a subproject, public hearings or community meetings can be used. However, for issues that are specific to certain groups of stakeholders, such as those are vulnerable or disadvantaged, focus group discussion should be used. When focus group discussion is planned, individuals with homogenous characteristics should be invited to one group. For example, people of the same IP group should be invited together. People affected by the same type of impact, such as physical relocation, or temporary business disruption, should be invited to one group to be able to collect their in-depth feedback. Similarly, female people who are expected to share gender-sensitive opinion such as family’s labor division, domestic violence, should be invited to separate group. Female facilitators should be arranged to moderate discussions for female groups. Where possible, consultation should be organized for people of same socioeconomic status. Health safety measures must be in place and taken by consultation organizing unit to avoid/reduce the risks of COVID-19 transmission, especially when face-to-face consultation is carried out, regardless of number of participants. Free sanitizers and medical masks should be arranged beforehand at consultation venue in case participants need. Spacing should also be exercise as recommended by local government at the time of consultation. Instructions by local government on COVID-19 prevention measures should be strictly followed when face-to-face consultations are carried out. • INCORPORATION OF FEEDBACKS 31 The feedback of vulnerable peoples on project’s risks and impacts, mitigation measures, and grievance redress, etc. are important during project design. While the quality of feedback is affected mostly by the first two steps (notification and organization of consultation), diligent consideration of collected feedback and consistent incorporation of these feedbacks into project design and implementation is of utmost importance to ensure identified risks and impacts could be avoided, or reduced. Feedback should be incorporated carefully and consistently across relevant documents, such as site-specific ESMP, IPP, and RP (if relevant) – in a manner that draws the attention of implementing stakeholder who are in charge, and dedicated implementation. 3.6 Timelines The following tables provide a summary of key activities. Table 7 – Indicative Timeline Activities Project Phases Timelines Responsibilities Locations National consultations for disclosed Conceptual Design, Prior 29 Nov – 3 MRD and consultants Phnom Penh documents (ESMF, including RPF, IPPF, to World Bank Appraisal Dec 2021 LMP), SEP and and ESCP), and ESMP for one bridge Local consultations, to introduce Implementation: 29 Nov – 3 MRD and consultants Project Provinces project, screening on IPs, extent of land Detailed Design Dec 2021 acquisition, voluntary donations, detailed design, project impacts, etc. If land acquisition impacts, detailed Implementation: TBD GDR, MRD and Project Provinces measurement and preparation of Detailed Design consultants Detailed RPs. Disclosure of ESMP, voluntary Implementation: MRD and consultants Project Provinces Prior to donations, RPs if applicable Detailed Design (and GDR if land subproject acquisition) bidding RP will be implemented prior to start of construction works If applicable, preparation of Indigenous If IPs are found, in line TBD ESOs with support Project Provinces Peoples’ Plan and Social Assessment with WB ESS7, in MRD from DDIS project roads (additional IPP consultant may also be needed) Works commence, implementation of Civil Works TBD Contractor, SEOs, Project Provinces Detailed RP ahead of civil works (i.e. Design and delivery of entitlements), hiring of local Supervision workers, trainings on gender, trainings Consultants, GDR (if for contractors and staff, etc. Delivery land acquisition) of IPP if applicable. 3.7 Review of Comments 32 This section describes how comments from project stakeholders will be gathered, reviewed, and reported back to stakeholders on the final decision, including a summary of how such comments were taken into account. • GATHERING FEEDBACK MRD will establish multiple channels to receive feedbacks from project stakeholders (See Section 3.2 and 3.3 above). At commune level, feedback from local people (both verbal and written) will be gathered through commune/village offices. Commune office serves as the first level where local people can conveniently provide feedback, such as concerns, grievances, or ask for clarification. In addition to commune-level channel, feedback/grievance can be lodged through PMU using PMU’s dedicated phone number, email, and postal address. Feedback through PMU will be managed by PMU’s Social and Environmental Officers who will register all feedback received in the project’s GRM database, acknowledge and inform feedback providers how comments/grievances will be processed. In addition, PMU will set up virtual channels, such as Facebook, website, to collect feedback through online consultation when face-to-face meeting is not feasible due to COVID-19. Stakeholders, including affected groups and interested groups, will be informed of all channels available to attend consultation, asking for clarification, and provide feedback, including complaints. • REVIEWING FEEDBACK Feedback/grievances submitted by stakeholders through project’s dedicated channels will be registered and processed by the agencies in charge at different levels, including commune, district, provincial and national levels. Contractors will also be responsible for review/resolving complaints of their workers and staff concerning labor and working conditions, or SEA/SH. Important feedback, such as grievances, will be acknowledged in writing by the respective grievance receiving units at different levels, such as commune, district, provincial levels, or local leaders in the case of IPs. Grievances will be resolved within a timeframe specified for each step (See Section 5.4 for a summary of all three GRMs prepared for the project). It is noted that if a grievance is submitted through PMU, GRM focal point within PMU will acknowledge the receipt of grievance and notify the aggrieved person that their grievance will be transferred to the unit in charge (outside PMU) for resolution. GRM focal point will also inform the aggrieved person how their grievance will be addressed, including next steps in the GRM process. MRD’s SEOs will oversee the entire GRM process, including receiving, registering, transferring, following up with agencies in charge with regards to resolution process and results, and record each of these steps in project’s GRM database. MRD’s SEOs will work closely with GRM designated unit at all levels, including relevant governmental agencies and contractors who are responsible for grievance resolution. MRD’ SEOs will update the Project Grievance Logbook and follow up on grievance resolution process with units in charge. MRD’s SEOs will be responsible for these tasks and report regularly to MRD management • REPORTING BACK Communicating back to stakeholders to provide tangible responses to the concerns raised is essential to maintaining continued and full participation of project stakeholder throughout project cycle. As mentioned above, feedback and grievances raised by affected parties will be processed/resolved in due time and reported back to the affected people. The agencies directly responsible for grievance resolution will resolve grievance and will report back to aggrieved persons. For example, a grievance related to compensation rate, submitted through a commune office will be resolved and reported back by the units who directly solve the case. Similarly, a complaint by contracted worker related to working condition submitted to his/her employer (contractor) will be resolved and reported back by the concerned contractor, or by PMU’s GRM focal point if it is escalated to the PMU. 33 Responses to general questions/ comments/ suggestion will be made as soon as possible. For example, questions raised at consultation meetings will be answered during the consultation. Answers to questions/ comments that require time for consideration will be reported back to the affected groups in a subsequent consultation meeting. Meanwhile, a summary of these responses (with no personal information) will be shared to the general public through MRD’s dedicated website on a quarterly basis, or sooner when available. For SEA/SH complaints, if any, this information will be kept confidential (See Section 5.4.3 for details). 3.8 Future Phases of Project During project preparation, all project stakeholders were kept informed of project purpose, proposed activities, environmental and social assessment of risks and impacts, E&S management plan, and grievance redress procedure. During project implementation, affected parties will be informed and consulted if project’s ES documents are updated, or when site-specific ESMPs and/or site-specific RPs are prepared. The documents, if updated, will be disclosed through the same channels where the previous versions were disclosed. Performance of environmental and social instruments, stakeholder engagement plan, and grievance redress mechanism will also be reported to relevant affected parties. With regards to grievance redress mechanism, complainants will be informed of steps and progress made in complaint resolution during the grievance resolution process. The project will report at least bi-annually to stakeholders, but will report more frequently during periods when project activities are actively carried out such as during consultation, compensation payment, construction, and resettlement process. RESOURCES AND RESPONSIBILITIES FOR IMPLEMENTING STAKEHOLDER ENGAGEMENT ACTIVITIES 4.1 Resources The PMU will be in charge of implementation of stakeholder engagement activities. The table below provides contact information of key environmental and social PMU members that can be reached to provide comments, feedback, or raise questions about the project. In case there is change to the following personnel, this SEP will be updated to reflect new staff arrangements and will be disclosed through the same channel to keep project stakeholders informed. Changes will also be updated accordingly in material distributed for consultation. Table 8 – PMU’s Environmental and Social Members and Contact Information Contact PMU Director PMU Social PMU GRM Focal Point information Officer Environmental Officer Name Postal address Email Phone number Adequate budget for stakeholder engagement activities will be allocated from the overall project cost, which will include cost for organizing meetings, workshops, trainings, hiring of staff, field visits to subproject locations, translation and printing of relevant materials, billboards, and operating project 34 GRM. The cost for implementation and monitoring of environmental and social mitigation measures at construction sites will be integrated into the construction overhead and will be borne by the contractors. 4.2 Management Functions and Responsibilities Institutional arrangements for implementation will follow the Government’s institutional structure. Under this project, as the Implementing Agencies (IA), the Ministry of Rural Development (MRD) will establish a Project Management Unit with a Project Director, a Project Manager, and Social and Environment Officers (SEOs). MRD’s Project Director, Project Manager, and Environment and Social Officers will be directly responsible for implementing the SEP during project implementation. MRD will oversee the SEP implementation of the PMU under MRD. The project’s contractors or consultants will be responsible for implementing certain part of the SEP under the supervision of PMU’s SEOs. Under the guidance of the PD/PM, the SEOs will be responsible for: • Leading, or supervising organization of consultations as described in SEP; • Leading, or supervising the disclosure of information as per SEP; • Establishing, maintaining, regularly updating the Project Grievance Logbook; • Reviewing monthly monitoring reports provided by project contractors and consultants; • Reporting regularly to the Project Director. Stakeholder engagement activities set out in this SEP will be evaluated periodically by PMU in line with specific stakeholder engagement activities described in respective ESMP, RPs, IPP, and other relevant project documents. Project stakeholders such as affected and interested people will be encouraged to take part in monitoring project activities at subproject level. The SEO has been supported and trained by the national consultants during the project preparation phase. During project preparation, the SEOs will be further trained to be able to perform their assigned tasks appropriately. Table 9 – Responsibilities for SEP Implementation Responsibilities • Review and approves monthly reports on grievance redress and Project stakeholder engagement Director • Keeps World Bank informed on the implementation of the SEP • Oversee SEO and the process of grievance redress and stakeholder Project engagement Manager • Submits monthly reports to the Project Director • Implement stakeholder engagement activities as described in the SEP, MRD including consultations, disclosure, trainings on gender-based violence, road safety, etc. • Coordinate with village and commune authorities and contractor on the SEO grievance redress mechanism, following up those grievances are recorded and promptly resolved • Oversee stakeholder engagement activities being conducted by the contractor and/or DDIS/ISWSC consultants • Coordinate with other agencies involved such as GDR 35 • Leads the process of consultation on voluntary donations • Leads the process of identification of Indigenous Peoples • Lead consultations on land acquisition, including on the detailed measurement survey, calculation of entitlements, compensation rates, MEF GDR project schedule, etc. • Responsible for its own GRM relating to land acquisition • Carry out consultations with stakeholders on project timeline, mitigation of civil work activities (such as dust, traffic), informs stakeholders about jobs • Ensure careful consideration of women and vulnerable groups, including them in consultations and that they don’t miss out on job opportunities Contractor Chief Engineer • Conduct training on Code of Conduct for workers, including on appropriate behavior and relations with community and gender-based violence • Conduct trainings and awareness activities on road safety • Conduct due diligence on supply chain to screen for child labor and indentured labor • Conduct site visits and interviews on to assess progress of voluntary donations and/or land acquisition to review progress and identify any issues • Assesses the progress, accessibility and efficiency of the GRM Environment • Conduct trainings on gender-based violence, HIV/AIDS, road safety and DDIS and Social others as described in this SEP and/or as required by MRD Experts • Assist in the identification of Indigenous Peoples, working with the SEO • Prepare the targeted Social Assessment and IPP if relevant, or this may be the task of a separate consultant • Build capacity of SEO staff to deliver SEP GRIEVANCE REDRESS MECHANISM 5.1 Objective of the project GRM The objective of the GRM is to provide affected persons with redress procedures that can be conveniently used to raise a project related concern or grievance. The GRM guides how a complaint can be lodged, including forms and channels through which a complaint can be submitted. To facilitate the grievance resolution process, grievances received will be acknowledged in writing and solved within a specified timeframe. During the resolution process, where necessary, dialogue will be hold with aggrieved person for mutual understanding and effective resolution. Once a complaint is resolved, aggrieved person will be notified of the resolution results. The GRM has sequential steps that aggrieved person can use. If the aggrieved person is not satisfactory with the grievance resolution result, or if their complaint is not resolved within the timeframe specified for a particular step, aggrieved person can move on to the next step which is higher in resolution hierarchy. The project has an appeal process that complainant can resort if they are not satisfied with a resolution decision at a particular step, or their complaints are not resolved within a specified timeframe. 5.2 Summary of national legislation related to gri evance and complaint The RGC has various laws and sub-decrees that have been in place to guide the implementation of complaint resolution process. These documents specify the right of the complainants as well as the 36 responsibilities of concerned governmental agencies as to complaint resolution. Relevant legal documents include: • Law on Expropriation (dated 26 February 2010); • Labor Law (dated 13 March 1997, amended on 20 July 2007 and 26 June 2018); • Law on Prevention of Domestic Violence and Protection of Victims (dated 24 October 2005); • Sub-decree No. 22 ANK/BK (2018) on Standard Operating Procedures for Land Acquisition and Involuntary Resettlement for Externally Financed Projects in Cambodia. Guidelines for Grievance Redress Mechanism (Appendix 8); • Law on Administrative Management of Capital, Provinces, Municipalities, Districts and Khans (dated 22 May 2008) – Section 6 on Solution of Local Conflicts; • Sub-decree No. 22 (25 March 2002) on Decentralization of Roles, Functions, and Power to Commune Councils (Article 61: duty to promote the role of conciliating disputes between citizens); • Sub decree No 47 ANK.BK (31 May 2002) on Organization and Functioning of the Cadastral Commission (Chapter 4 – District/Khan Level Conciliation). 5.3 Principles of Project GRM • Complainants bear no costs associated with the entire complaint resolution process. Costs incurred as a result of grievance resolution will be borne by the project. However, if the complaints bring their case to the court of law as they wish, they will bear the costs associated with their lawsuit. • Project’s complaint handling procedures will be disclosed in public domain. All project’s complaint handling procedures, such as that for project workers and people affected by land acquisition, will be disclosed on PMU’s website, Facebook, to people who attend consultation meetings. Project GRM will also be disclosed through Project Information Booklet that will be distributed at consultation meetings and posted on MRD’s website. • Complaint can be lodged in verbal or written form using different channels. Affected person can submit their grievance through direct submission (handing), courier, mail, email, and telephone, or through authorized representative. Verbal complaint can be submitted by people with difficulties writing complaint letter (e.g. the elderly, people with disabilities…). Governmental staff at commune office will assist the person who has difficulty writing a complaint. • Complainant can delegate a representative who act on their behalf. Person lodging a grievance can ask assistance from their family or from individual that they trust to transcribe their complaint, and act as their representative to submit their complaint. • Complaints will be registered in project GRM logbook and will be monitored until completion. All complaint will be monitored by the parties in charge of complaint resolution, and by PMU of MDR. A grievance database will be established and maintained by PMU. • Complaint will be acknowledged within 15 days from the date of complaint receipt. The unit in charge of complaint resolution will notify complainant upon complaint receipt and will initiate the complaint resolution process. • Time-limit for grievance resolution is specified for each step. 5.4 Description of Project’s Redress Procedures 37 The project has in place complaint handling procedures for three types of potential grievances, including grievances related to 1) land acquisition, 2) labor and working conditions, and 3) sexual exploitation and abuse and sexual harassment (SEA/SH). These procedures are established based on the above GRM principles and are in accordance with pertinent national legislation. The GRM for complaints related to land acquisition is provided in the project’s Resettlement and Policy Framework (RPF). The GRM for project workers, which follows a different procedure is described in the Labor Management Procedures. GRM related to SEA/SH is established in accordance with pertinent national laws and the World Bank’s guidance on SEA/SH, and is described in project’s LMP (see LMP for details). A summary for these three procedures is provided below: 5.4.1 Redress Procedure for Complaints related to Land Acquisition In cases where grievance still cannot be resolved, or not resolved to the satisfaction of the person making the complaint, the person has the right to submit a complaint to the District or Province authorities, as desired by the complainant. The Complainant could also decide to submit to complaint directly to the Courts. The complainant will bear the cost for these steps, but will be reimbursed for their expenses by the IA if their complaint is successful.  Step 1 – Commune level. Traditionally, the AP can bring their complaint to the Village Chief or Commune Chief who may be able to resolve issues on the spot. The Village Chief or Commune Chief will record the grievance and document how the complaint was resolved and report to resolved cases the MRD’s Environment and Social Officers (ESO). In case the AP is Indigenous People (IP), the aggrieved people may bring their case to the local IP community leader at village/commune level will refer the case to the Village Chief or Commune who proceed as described above. If the AP is not satisfied with the resolution, s/he can proceed to Step 2 (District level) or Step 4 (Provincial level) as they wish.  Step 2 – District level. The AP can skip Step 1 as they wish by lodging a written complaint to the Head of the District Office where the subproject is located. The AP can bring a community elderly or representative to mediate the matter at the District level. The Inter-Ministerial Resettlement Committee Working Group (IRC-WG) will approach the Head of the District Office about the matter. The conciliation meeting shall be held and decision be taken within 15 working days from the date of complaint registration at the District Office. If the complaint is resolved at the District Level to the satisfaction of the AH, the IRC-WG will inform GDR’s Department of Internal Monitoring and Data Management (DIMDM) which will review and seek the approval of the Director General of GDR for appropriate remedial action. The AP will be informed in writing by the GDR of the decision and the remedial action within 15 working days from the receipt of the letter from the District Office. If the complaint is rejected at this stage, the District Office will inform the AP in writing. If the AP is not satisfied with the result, s/he can proceed to the step 3.  Step 3 – Project level (General Department of Resettlement). The GDR will review the complaint and submit a finding report to the Director General of GDR for a decision. The final report will be completed within 30 working days from the date of complaint receipt and will submitted to the Director General of GDR for final decision within 5 working days from the date of receipt of the final report. In case the subject matter requires intervention at policy level, the case will be transferred to the Inter-Ministerial Resettlement Committee (Project- Level) for review and decision. When this is the case, additional 10 working days after the day the normal time limit would have expired may be required for the IRC to make final decision. 38  Step 4 – Provincial level (Provincial Governor's Office). The AP can submit a written complaint to the Provincial Grievance Redress Committee (PGRC) through the Provincial Governor's Office. The AP or their representative will have opportunity to present their case during a meeting. The PGRC may consider any compelling and special circumstances of the AP to make decision. The GDR will send a representative, as a non-voting member, to provide explanation for the rejection of the complaint at the second step by the GDR. The decision of the PGRC must be reached on consensus basis and will be final and binding except for case where the complaint is related to Government’s policy. Decisions on government’s policy related to land acquisition and resettlement are made by the IRC. The PGRC will have 40 working days from the date of receipt of the complaint to make a final decision. The decision of the PGRC will be sent to the IRC through the GDR for endorsement before taking remedial action. If the AP is not satisfactory with a resolution decision made at any of the above steps, they can bring their case to the Provincial/Municipal Court at their own cost as per the Law on Expropriation. If they win the case, their tribunal fee will be reimbursed by the project. 5.4.2 Redress Procedure for Complaints related to Labor and Working Condition Project workers can lodge their grievance/complaint as follows:  Step 1 – Employer Level. aggrieved person (AP) can submit their grievance to their Employer who serves as the first focal point for receiving and resolving grievance. Grievance can be lodged verbally or in writing, in person or by phone, text message, mail or email (anonymous complaint is accepted). The Employer involved will resolve the case no later than 15 days. Once resolved and the AP is satisfactory, the Employer will report the case, including resolution process and results, to the SEO of the MRD for information and record. If the AP is not satisfied with the resolution of their Employer, the Employer will refer the AP to the SEO of the MRD, and the MRD Management if needed, and inform the AP of this referral. It is noted that if a complaint is concerned of the safety and health of one or several individuals, such complaint shall be resolved as soon as possible – depending on the nature and urgency of the grievance.  Step 2 – PMU level. MRD SEO will resolve the complaint referred by the Employer and acknowledge the receipt of the AP’s complaints within two weeks from the date of complaint receipt. If the SEO of MRD cannot resolve the complaint, the SEO Safeguard Team will consult with the Project Manager/Director for resolution. The SEO of the MRD will inform the AP of the PMU’s resolution result in writing within 30 days from the date of complaint receipt. If the AP is not satisfied with the resolution outcome proposed by PMU, PMU will refer the case to the Project Steering Committee of the project for resolving and inform the AP of this referral in writing.  Step 3 – Project Steering Committee level. At this level, the case will be resolved no later than 21 days. The AP will be informed of the resolution decision in writing. In case the grievance has not been solved within the specified timeframe, or the AP does not agree with the proposed resolution, the AP can approach the Labor Inspector of his/her province or municipality.  Step 4 – Court of Law. If the AP is not satisfied with the resolution proposed above, the AP can initiate a lawsuit to the court of law at any step. The cost associated to the lawsuit shall be borne by the AP. The decision of the Court will be final. 39 5.4.3 Redress Procedure for Complaints related to SEA/SH Under the project, the GRM for SEA/SH mainly serves to: (i) REFER complainants to local GBV service provider; and (ii) RECORD resolution of the complaint. In line with this, the following principles are applied. These principles recognize survivor as principal decision makers in their own care, and treat them with agency, dignity and respect for their needs and wishes. • Multiple channels are in place for easy access and lodge complaints; • SEA/SH survivors will be referred to local GBV service provider for immediate support if they make a complaint directly to PMU,; • Confidentiality of survivors are protected. GM operator will keep SEA/SH allegation report confidential. • No identifiable information on the survivor shall be collected and stored in Project Grievance Logbook; • Costs of operating the SEA/SH GRM will be financed by the project; • GBV service provider will be engaged for subprojects that are rated “High” or “Substantial” for SEA/SH risks, based on SEA/SH risk assessment conducted as part of site-specific ESMP. For complaints concerning SEA/SH that are related to project workers, the following channels can be used to submit a grievance: Channel 1 – AP can follow steps outlined in Section 5.4.2 (above) to lodge a SEA/SH complaint. Channel 2 – Alternatively, AP can lodge their complaint, verbally or in writing, to the GRM Focal Point within the SEO of MRD for advice and resolution. Channel 3 – If AP wants to bring the case of the Court of Law, AP can follow steps below for prosecution. Prosecution related to SEA/SH is administered under the Criminal Code and the Code of Criminal Procedure, and is as follows:  Step 1 – Judicial Police. SEA/SH victim or a representative can submit their grievance to a local Judicial Police (JP) Officer. JPs include a) Commune/ Sangkat Chief, b) Commune/ Sangkat/ District/ Provincial/ National Police, and c) District/ Provincial/ National Military Police. The JP is responsible for receiving, recording complaints, and may conduct preliminary investigations to identify and may arrest the perpetrator. The JP will also collect evidence to support the prosecutors. If the SEA/SH happens at home and/or falls under the domain of domestic violence (as per Law on the Prevention of Domestic Violence and Protection of Victims), the SEA/SH survivor may seek support from a local qualified Judiciary Police Officer (appointed by the Ministry of Women’s Affairs) who can act as a complaining party on behalf of the SEA/SH survivor1. 1 In 2007, Inter-Ministerial Prakas No. 64 was issued by the Ministry of Women's Affairs (MoWA) and the Ministry of Justice (MoJ) appointing MoWA officials who have legal qualifications to be officials of the MoWA Judicial Police. The roles and authority of the JPO under MoWA is defined in the MoWA’s Prakas No. 072 KKN/BS (2007) and is as follows: (1) act as a plaintiff representing the victim (2) prepare reports and records (3) monitor and follow up on relevant investigations (4) follow up on Court’s procedures (decisions and convictions). In addition, Prakas of the Ministry of the Interior (No. 3840, 2020) on Establishment and Functioning of the Commune/ Sangkat Committee for Women and Children, has defined the roles and responsibilities of these Committees in prevention, mitigation and collaboration with juridical agencies to prevent, resolve cases related to domestic violence, sexual abuses, sexual 40  Step 2 – Prosecutor. Upon receiving the completed written record from the JP, the prosecutor can make a decision on if the prosecutor will hold a file without processing it further, or conduct proceedings against the perpetrator. The prosecutor may bring the case to the Court of Law and present the evidence in Court hearings.  Step 4 – Investigation by Judge. During this step, the investigating Judge will conduct interrogation of the charged person and perform other required investigation procedure.  Step 5 – Hearing. After issuing an order of indictment, the investigating Judge will submit the case to the trial court president who shall arrange a date for the trial. The decision of the Court on SEA/SH resolution is final. 5.4.4 Redress Procedure for General Complaints In case individuals, households, or communities are affected by any other aspects, for instance, environmental impacts such as increased dust, noise, or lack of safety measures that increase risks of traffic accident to road users or to local IP, various channels will be established for convinient use by affected parties, including IPs. These include: • PMU GRM focal point’s telephone; • Local IP leaders (in case affected individual/households are IP) • Contractor’s hotline: to report cases that they think contractors can solve timely (contact detail of Contractos will be posted at construction sites, and distributed to IPs (through Subproject Information Booklet) during consultation, and post at public billboard of Commune/Sangkat offices, pagodas, etc. • Commune/Sangkat offices 5.5 Registration of Project Grievance The SEO, Project Directors/Managers within the MRD is responsible to establishing and maintaining the project grievance logbook (PGL). The PGL will be established by the SEO to record all concerns/grievance that are submitted by project stakeholders during project implementation. In case there is serious complaint, the World Bank should be notified of these complaints within 24 hours of of complaint receipt (See Annex 3 for Guidance for establishing and maintaining Project Grievance Logbook). MONITORING AND REPORTING 6.1 Monitoring The objective of internal monitoring of SEP implementation is to ensure activities set out in SEP is carried out timely and appropriately. Under the overall guidance of the Project Director and Manager, the ESOs of MRD is responsible for monitoring activities described in this SEP. During project implementation, the SEOs will prepare monthly internal monitoring reports for SEP activities, including activities to be carried out under IPP. Activities undertaken under RPs will be monitored by the GDR as described in project’s RPF. harassment, human trafficking (such as exportations of women and children in commune/ sangkat for sexual exploitation). 41 Internal monitoring by MRD will focus on: • Level of understanding of the project and project objectives, including in relation to labor and community health and safety; • Levels of impacts within expected parameters (more/less); • Community feedback incorporated into project design and planning; • Adequacy and success of implementation of mitigation measures; • Main grievances and efficacy of GRM; • Overall community satisfaction; • The process for voluntary land donations; • Ease of approaching contractors and/or the SEOs, including timely acknowledgement and resolution of questions and/or complaints; • Type of information disclosed; • Methods used for stakeholder engagement; • Minutes of consultation meetings; • Number of staff working on Stakeholder Engagement, and • Plans for the next month and long-term plans. 6.2 Monitoring of Project Stakeholders During project implementation, communities who will benefit from project and people who are potentially affected adversely by the project will be encouraged join in participatory monitoring of activities which potentially affect them. These activities may include construction/rehabilitation of civil works at subproject level that may cause temporary environmental risks and impact, as well as impacts related to land acquisition, potential risks related to the influx of labor, road safety, community health and safety (as described in the project’s LMP). 6.3 Reporting Back to Stakeholders MRD’s SEOs will ensure feedback from affected and interested parties, including grievances submitted by affected persons will be processed/resolved adequately and reported timely to affected parties. The method of reporting back to stakeholders will depend on the stakeholder itself. There are essentially two main methods: - For National-level stakeholders, an email and/or official letter will be sent after workshops on how comments/suggestions were taken into account; - For local stakeholders, follow-up meetings/consultations will be conducted to let stakeholders know on how comments/suggestions were taken into account; - For Indigenous Peoples, , ongoing consultations will be conducted in line with this SEP and IPPF will ensure that IP’s view/concerns/suggestions are incorporated into project implementation, and are informed of how project responds to their feedback. 42 COSTS AND BUDGET 7.1 Costs Indicative costs for SEP implementation are estimated during project preparation (see Table 10 below) for the purpose of budget planning. The actual costs of SEP implementation depend on scope and activities to be carried out, during project preparation and implementation. The estimated cost below may be updated once the list of subprojects is finalized. Costs incurred as disclosure materials and public consultations are covered by counterpart funding and are estimated in the project’ SEP. 7.2 Budget The budget for implementing SEP will be allocated from source of counterpart funding. Budget sources are indicated for each anticipated activity – as indicated in Table 10 below. Table 10 - Key activities and costs for supporting SEP implementation (in US Dollars) 43 No. Key activities Stakeholders Estimated costs Sub-Total involved Consultation During Project Preparation: Conceptual Design, Prior to World Bank Appraisal • MRD (oversight) 1 Disclosure materials:: Project 5,000x6provinces 30,000 • SEO and Information Booklet, poster, Consultant leaflets, project billboards and (implement) Executive Summary of ESMF (summary of risks/impacts and mitigation measures) in both English and Khmer version • MRD (lead) 2 National consultations to 500 500 • SEO (coordinate) disclose and discuss documents • Consultant (RPF, IPPF and ESMF) (implement) • MRD (oversight) 3 Public consultation at provincial 3,000x6provinces 18,000 • SEO (lead) and district levels using 3-way • Consultant approach including online phone (implement) calls / emails and commune office Consultation During Project Implementation: Detailed Design • MRD (lead) 4 Local consultations, to introduce 3,000x6provinces 18,000 • Consultant project, screening on IPs, extent (implement) of land acquisition, voluntary donations, detailed design, project impacts, etc. • GDR (lead), 5 If land acquisition impacts, 10,000x6provinces 60,000 • MRD and detailed measurement and consultants preparation of Detailed RPs. (implement) • MRD (lead) 6 Disclosure of ESMP, voluntary 500x6 provinces 3,000 • SEO and donations, RPs if applicable consultants (implement) • MRD (lead) 7 If applicable, preparation of 5,000x6 provinces 30,000 • SEO and Indigenous Peoples’ Plan and consultants Social Assessment (implement) Civil Works • MRD (lead) Works commence, 5,000x6 provinces 30,000 • SEO and implementation of Detailed RP consultants ahead of civil works (i.e. delivery (implement) of entitlements), hiring of local workers, trainings on gender, trainings for contractors and staff, etc. Delivery of IPP if applicable. • MRD (oversight) 8 Staff allowance $35 x 6 staffs x 10 12,600 • SEO (implement) days x 6 provinces 44 9 Transport 500 x 6 provinces 3,000 10 Data collection 1,000x6 provinces 6,000 11 Others 500x6 provinces 3,000 TOTAL 214,100 45 ANNEX 1 – TEMPLATE FOR DOCUMENTATION OF CONSULTATIONS Title of Consultations: Location and Date: [name of the village/place and date] Objective and agenda: [explain the objectives and agenda of the consultation] Participants: [which stakeholders targeted, how stakeholders were invited, number of participants who attended and their gender and if they are ethnic groups. Note information on vulnerable groups] Summary of the Consultation: [describe the format/style of the consultation, who facilitated it, the language used, brief summary of information presented] Questions/ Comments made and responses: [summarize the main questions asked and the responses given] Photos ANNEX 2 - METHODS FOR STAKEHOLDER ENGAGEMENT Method What it Used For Information Boards in Commune Offices, worker’s camp and other relevant • To disseminate information, announce meetings, advertise jobs locations Project Information Booklets • To provide clear and summarized information about the project and particular impacts and mitigation measures (such as land acquisition and environment) Summaries of Environmental • To provide summaries of main environmental and social documents (ESMP and RPs) and and Social Impact Reports how project impacts are being mitigated Correspondence by phone/ • Distribute project information to government officials, CSOs and NGOs email/SMS • Invite stakeholders to meetings Print media and radio announcements • Disseminate project information to large audiences, announce meetings, advertise jobs • Solicit views and opinions • Enable stakeholders to speak freely and confidentially about ideas or concerns One-on-one interviews and/or • Get information regarding sensitive issues such as Gender Based Violence (GBV), labor Focus Group Discussions influx, women workers, child labor, etc. (FGDs) • Information gathering on, and consultation with, IP groups (if relevant) • Social due diligence (on supply chain, IP issues, voluntary land donations, involuntary land acquisition, other) • Project monitoring • Present project information Formal meetings and • Allow stakeholders to provide their views and opinions consultations (national/ • Build relations with high level stakeholders and ensure initiatives of different ministries, provincial) donors and/or NGOs are well aligned • Distribute/disclose technical or other project documents • Present/disclose project information to communities and other stakeholders in the project area • Allow stakeholders to provide their views and opinions on the project, including proposed Grievance Mechanism Village-level meetings • Announce project initiatives/jobs (such as hiring local people, including women) • Conduct trainings on relevant topics (such as road safety, gender) • Discuss IP issues (if relevant), involuntary land acquisition and/or voluntary land donations • Build relationships • Project monitoring Small group trainings • Target specific groups of people in trainings or meetings (for instance, targeting contractors to train on GBV, conducting community trainings on road safety, etc.) Surveys (i.e. socioeconomic, • Gather information from individual stakeholders that may be specifically impacted by the inventory of losses, other) project, such as by loss of assets or relocation, or who are voluntarily donating land • Gather information on a specific topic (such as IPs) Website and social media • Disclose project information, project reports, timelines, project updates ANNEX 3 – GUIDANCE FOR ESTABLISHING PROJECT GRIEVANCE LOGBOOK A Project Grievance Logbook (PGL) should be established by the MRD’ SEO as soon as the project become effective. The PGL summarizes concerns/complaints received as a list, along with key statistics on the number of complaints, time spent for each complaint from receipt to final resolution. Each case should be assigned with a unique number. A good practice is to assign the case by the date of receipt, such 2022-01, 2022-02 etc.). Supporting documents associated to each case should be documented electronically or in hard copy for convenient retrieval when needed. These supporting documents may include letter, email, record of conversation, etc. The sample table below can be used. The table should include: • Name and contact details of aggrieved persons; • Details of the nature of the grievance; • Date received, • How it was submitted, acknowledged, resolved, and closed down. Grievances can be submitted anonymously or the aggrieved person can also request their name be kept confidential. Project Grievance Logbook (PGL) Name of Sex (M/F) Contact Date Details of the To whom Actions to Date grievance How was the Complainant (or info Received nature of the was resolve was settled response anonymous) grievance grievanc grievance (and what provided? e stage) (environmental submitte impacts , social d impacts, labor, health, etc.) ANNEX 4 – SUMMARY OF CONSULTATION Date Time Participants Purpose Key Feedback and Conclusion Male Female 16 Nov 14:00– 7 1 ONLINE CONSULTATION WITH • The Director of Provincial Department of Culture and Fine Arts said that there is 2021 16:03 TBOUNG KHMUM PROVINCE (Tuol no cultural temple as well as indigenous people or communities within the Kleang village, Preah Theat bridge area. However, he said, he would go to the bridge location and checked commune, Koh Sotin district) for also the areas surrounding the bridge to confirm his preliminary feedback. reconstruction of the TK2 Bridge. • After the field visit, the Director of Provincial Department of Culture and Fine Arts and his team confirmed that there are no cultural temple and IPs living • Screen for a) presence of IP(s) in within the bridge location, as well as the villages, communes, and the district TK2 bridge subproject area and where TK2 bridge is located. He also confirmed that the land area where the b) potential impact of land new TK2 bridge is situated is public land. There are no individual households acquisition. who own any pieces of land within the footprint of the new bridge – based on • Collect local feedback to support the overlay map. preparation of draft • Representative of the Provincial Department of Agriculture, Forestry, and Environment and Social Fisheries also clarified at the meeting that no forest conservation area is situated Management Plan (ESMP) for within the bridge area. However, there are two fishery conservation areas that TK2 bridge reconstruction belong to two fishery communities: (i) Beung Krapet Fishery Community subproject. (located in Mean and Ou Reang Ov communes, Ou Reang Ov district, Tboung • Questions and Answers Khmum province); and (ii) Samki Maot Khmong Fishery Community located in Tonle Bet and Chiro commune, Tboung Khmum district. These are not affected by bridge reconstruction. • The Director of Provincial Department of Environment (PDE) informed meeting participants of PDE’s no objection to the reconstruct ion of the TK2 bridge. He added that Cintri waste collection services will collect unharmful wastes from future construction site and workers’ camps, and will dispose the wastes at a landfill site which will be identified. In terms of waste generated from bridge debris, he said that the contractor (once selected by MRD) should discuss with the Provincial Department of Environment to find a proper area for disposal. • The WB’s consultant has asked all provincial Departments to share important data and information which included commune database (2014-2020), three- year provincial investment plan (2014-2020), annual agricultural report (2014- 2020), annual environmental report (2014-2020), water level, temperature, Date Time Participants Purpose Key Feedback and Conclusion Male Female water quality, air quality, rainfall, and reservoir or water storage, including information on local capacity. The meeting participants agreed to share the required data and information with the Consultant. • Unfortunately, Provincial Department of Water Resources and Meteorology could not participate in the meeting. Yet, Mr. Chhayheang (Project Manager) informed the Director of Provincial Department of Rural Development to ask for required data later on from the Provincial Department of Water Resources and Meteorology. • Conclusion: The IP Screening Meeting was successfully conducted. The meeting confirmed that no IP Community is present in the TK2 Bridge area/potential area of influence as a result of TK2 bridge reconstruction. • It was also confirmed that the land area where the new TK2 bridge is to be situated is public land which is managed by local government. So, there is no need for land acquisition for the reconstruction of the TK2 bridge. The meeting participants agreed with the Ministry of Rural Development to move ahead for the construction of the TK2 bridge. 17 Nov 14:00 – 10 1 ONLINE CONSULTATION WITH • The Deputy Chief of Tboung Khmum District clarified that there was no any 2021 16:00 TBOUNG KHMUM PROVINCE indigenous people and community living in Tboung Khmum district, including (Preah Theat commune, Koh Sotin the commune and villages where TK2 bridge was located. district) for reconstruction of the • One participant said that there was a small house located approximately 3-4 TK2 Bridge. meters to the east side of the bridge. The person who owns the small house has his home in the village nearby the bridge. He came here and use his small boat to carry any people who want to cross the river. The small house and piece of • Screening for presence of IP in land where the small house is situated was illegally settled by himself. No subproject area and screening competent authorities have permitted. All authorities attended the meeting for potential impact of land confirmed that that household would leave his small house if local authorities acquisition. needed that area to develop or construct the bridge. • Questions and answers about • Representatives of Tuol Kleang and Preah Theat replied that the owner of small the project and TK2 bridge house would leave without any complaint and involved local authorities in the reconstruction subproject meeting agreed to issue the official letter stating that the area around the bridge is not owned by any persons and private companies. Such official letter would be sent to the Provincial Department of Rural Development, then to Ministry of Rural Development as supporting evidence. Date Time Participants Purpose Key Feedback and Conclusion Male Female • The participants in the meeting reported that there was a small ancient hill/cottage (where people come for praying. It is situated about 0.5 – 1 km on the southeastern side of the bridge. • Conclusion: The IP Screening Meeting was successfully conducted. Participants discussed actively in terms of IPs and natural and private properties situated within the bridge area as well as communes/villages around the bridge area. Similar to the meeting with concerned provincial departments conducted on 16 November 2021, the meeting confirms that no IP are present in the TK2 bridge area. A small house will be negatively impacted (physical resettlement) due to the reconstruction of the bridge since it’s located within the footprint of the new TK2 bridge. The owner of the house is happy that the bridge will be rehabilitated. 27 Nov 14:00 – 1 FACE-TO-FACE CONSULTATION • The cottage owner said she was glad if the bridge would be reconstructed. She 2021 15-30 Visit TK2 bridge site and consult was happy to resettle if the local authorities requested her to move. She added with the household who own a that it would be good if the local authorities could provide her with a new place cottage in the footprint of the for resettlement. She knew her existing house would be affected by the TK2. rehabilitation of the bridge because she heard that the bridge would be widened. 03 Dec 8:30 – 15 7 NATIONAL ONLINE • The meeting was successfully carried out. Participants actively discussed and 2021 12:00 CONSULTATION WORKSHOP provided comments/suggestions. The draft Project Environmental and Social • Clarify the purpose of the Management Framework (ESMF) was disseminated to the relevant stakeholder consultation stakeholders. The meeting participants appreciated and agreed with the workshop, then consult on: Ministry of Rural Development to move ahead with the proposed SEADRM II • Draft Environmental and Social project and provide their contacts for further consultation and information as Management Framework (ESMF), needed. • Project’s key activities and potential environmental and social risks and impacts which will be managed as per draft ESMF, • Environmental and Social Commitment Plan (ESCP). • Project Stakeholder Engagement Plan (SEP) and Date Time Participants Purpose Key Feedback and Conclusion Male Female • Grievance Redness Mechanism (GRM) related to issues of Land Acquisition, Labor Management, and SEA/SH. • Questions and Answers 10 Dec 10:00 – 30 3 ONLINE CONSULTATION • Mr. OUN Khoeun, Chief of Snam Preah Commune, expressed his appreciation 2021 12:30 WORKSHOP WITH PURSAT on behalf of Snam Preah’s citizen for the project by the MRD. He would be happy PROVINCE to assist the project team in terms of coordination with the local communities. • Clarify the purpose of the • Mr. MAK Saroeun, a Khna’s Pagoda Committee representative, said the project stakeholder consultation would bring benefits to local people. He added that he was happy to support workshop, then consult on: the project in terms of coordination with local communities. • Draft Environmental and Social • Mr. OU Chanthon, a Chief of Bac Pring village, shared his working experience in Management Framework (ESMF), resettlement coordination among development projects and affected local • Project’s key activities and households. potential environmental and • Mr. Prom Soi, a Chief of Toul Khmer village, raised his concern about road social risks and impacts which will designs, e.g., whether there would be an installation of U drains or not when be managed as per draft ESMF, the targeted roads would be rehabilitated. He added that U drain installation • Environmental and Social would prevent and protect the road from being affected by the floods. He also Commitment Plan (ESCP). said that households located along the roads had raised their house above the • Project Stakeholder Engagement flood level. Mr. KONG Sopheak replied on behalf of MRD that the U drain would Plan (SEP) and be installed at the road sections of markets and urban residents. • Grievance Redness Mechanism • Mr. PICH Sokun, a Deputy Head of Indigenous People Development office, said (GRM) related to issues of Land that there are no IP communities living in the areas where the damaged road is Acquisition, Labor Management, potentially selected for rehabilitation in Pursat province. and SEA/SH. • Mr. NIN Sinat, Deputy Director of Pursat PDRD, mentioned that the targeted • Questions and Answers rehabilitated roads would not have any impacts since the roads would be rehabilitated on the existing road alignment. He added that most of the commune chiefs in the targeted areas had some experience in relation to the rehabilitated roads because they had been implementing such projects by using Commune/Sangkat funds. • Ms. CHUK Lav, a villager from the Toul Khmer village, said that she strongly believed that project disclosure information to the people living around the project areas were very useful to avoid misunderstanding. All villagers needed Date Time Participants Purpose Key Feedback and Conclusion Male Female good roads in their villages, and they were always happy to support the project whenever the roads are rehabilitated. • The meeting was successfully concluded. All participants from local authorities and communities were happy when they had heard that the roads in their villages damaged and destroyed by floods would be rehabilitated by the MRC in the coming year. They appreciated MRD and donor and were happy to support the project. 10 Dec 8:00 – 9 5 ONLINE CONSULTATION • Mr. TRY Pov, Chief of Preah Theat Commune, said that the bridge reconstruction 2021 9:45am WORKSHOP WITH TBOUNG would bring more benefits to local people. He added that he was happy to KHMUM PROVINCE support the project in terms of coordination with local communities. Purpose: Consultation with local • Mr. MON Sophan, Village Chief of Toul Kleang Village, said that local people people on the draft ESMP for TK2 were very happy with the reconstruction of the bridge and suggested that bridge area, Tboung Khmum reconstruction start soon. province. • Mr. NGUN Kimhean, a member of Preah Theat’s Commune Council, said that the ESMP was well prepared taking into account the community safeguard as well as GRM for affected people. He added that it seemed that no potential adverse impacts are of great concern. • Mr. KONG Naret, a Vice-Chief of Toul Kleang Village, raised a perception of the benefit of the bridge connecting the road for transportation of agricultural products, especially for children to access schools. • Mr. PHO Chanpiseth mentioned that the targeted project area would not affect since the bridge would be reconstructed on the existing location and within the same road alignment on the state land. He added that the local authorities were informed of the proposed reconstruction of the bridge; and the project had never gotten any complaints from the households living around the project bridge areas. • Conclusion: The meeting was finished on time without additional questions and suggestions. The participants from local authorities and communities are not concerned about the potential negative impacts from reconstruction of the bridge because they would just like to see the bridge to be reconstructed soon and had no objection to the TK2 bridge reconstruction.