World Bank Group Country Survey FY 2024 – Lesotho The World Bank Group seeks your insights regarding our engagement and activities in Lesotho. Our goal is to refine our country program to achieve greater impact and tangible results. As an integral partner, leader, and decision-maker, your perspective is invaluable. We deeply value your participation in this crucial consultation. Your honest feedback will not only shape the future of our work in Lesotho but also foster better development outcomes for the country. We are committed to sharing the findings of this survey with you, ensuring that your voice drives our initiatives forward. To maintain the integrity and confidentiality of this process, we have engaged a reputable local firm to manage the survey logistics. Your responses will remain anonymous and no feedback will be linked to any specific individual. Please click the arrow below to begin the survey. By starting the survey, you indicate that you have read the purpose of the survey and voluntarily agree to participate. The World Bank Group Country Survey FY24 Lesotho page 1 of 13 BACKGROUND INFORMATION 1. What is your primary professional affiliation? (Select only 1 response) 1 Office of the President, Prime Minister, Minister 2 Office of a Parliamentarian Government Institution: Employee of a Ministry / Ministerial Department / Project Implementation Unit / 3 Independent Government Institution (e.g., Central Bank, Regulatory or Oversight Agency) / Judiciary / State-Owned Enterprise 4 Local Government Office or Staff 5 Bilateral or Multilateral Agency (e.g., embassy, development organization, development bank, UN Agency) Civil Society Organization: local and regional (NGO; Community-Based Organization; Private Foundation; 6 Professional / Trade association, Faith-Based Group, Youth Group) 7 Private Sector: Private Company / Financial Sector Organization / Private Bank 8 Academia / Research Centers 9 Media 10 Other (please specify): ____________________________ 2. How familiar are you with the work of these organizations in Lesotho? Not familiar Very at all familiar 1 World Bank Group 1 2 3 4 5 6 7 8 9 10 2 International Monetary Fund 1 2 3 4 5 6 7 8 9 10 3 United Nations 1 2 3 4 5 6 7 8 9 10 4 European Union 1 2 3 4 5 6 7 8 9 10 5 African Union 1 2 3 4 5 6 7 8 9 10 6 African Development Bank (AfDB) 1 2 3 4 5 6 7 8 9 10 3. Do you collaborate/work with the World Bank Group (WBG) in Lesotho? 1 Yes 2 No 4. Which of the following WBG agencies do you collaborate/work with in Lesotho? (Select ALL that apply) 1 World Bank (IDA) 2 International Finance Corporation (IFC) 3 Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) The World Bank Group Country Survey FY24 Lesotho page 2 of 13 SECTION A: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN LESOTHO A1. How much do you trust each of the following institutions to do what is right for Lesotho? Don't Not at all Very much know 1 National government 1 2 3 4 5 6 7 8 9 10  2 Local government 1 2 3 4 5 6 7 8 9 10  3 Parliament / legislative branch 1 2 3 4 5 6 7 8 9 10  4 Central Bank of Lesotho 1 2 3 4 5 6 7 8 9 10  5 World Bank Group 1 2 3 4 5 6 7 8 9 10  Regional development banks and organizations (e.g., 6 1 2 3 4 5 6 7 8 9 10  African Union, African Development Bank (AfDB)) 7 International Monetary Fund 1 2 3 4 5 6 7 8 9 10  8 United Nations 1 2 3 4 5 6 7 8 9 10  9 Private sector 1 2 3 4 5 6 7 8 9 10  10 Civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Academia / research centers 1 2 3 4 5 6 7 8 9 10  12 Media 1 2 3 4 5 6 7 8 9 10  A2. How effective is the World Bank Group (WBG) in helping Lesotho achieve development results? 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all A3. How significant a contribution do you believe the WBG’s knowledge work make to development results in Lesotho? Knowledge work includes data resources, analytical reports, policy notes, hands-on advice, and knowledge-sharing workshops or training programs. 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know To what extent do you agree with the following statements? Strongly Strongly Don't disagree agree know The WBG currently plays a relevant role in development A4 1 2 3 4 5 6 7 8 9 10  in Lesotho The WBG’s work is aligned with what I consider the A5 1 2 3 4 5 6 7 8 9 10  development priorities for Lesotho The WBG has a positive influence on shaping A6 1 2 3 4 5 6 7 8 9 10  development policy in Lesotho A7 The WBG’s work helps end poverty in Lesotho 1 2 3 4 5 6 7 8 9 10  The World Bank Group Country Survey FY24 Lesotho page 3 of 13 SECTION B: WORLD BANK GROUP’S WORK AND EFFECTIVENESS IN LESOTHO B1. Which WBG instruments do you VALUE the most in Lesotho? (Select up to 2) 1 Mobilizing third party financial resources (incl. both public and private) 2 Development partner coordination 3 Capacity development and training 4 Knowledge and analytical products (e.g., data, reports, policy notes) 5 Financial resources (e.g., budget support, investment lending, grants, trust funds) 6 Technical assistance and implementation support (incl. project design and implementation) 7 Convening / bringing together different groups of stakeholders 8 Other (please specify): ________________________ B2. Which areas should the WBG prioritize to have the most impact on development results in Lesotho? (Select up to 5) 1 Social protection 14 Digital infrastructure development 2 Macroeconomic stability 15 Trade 3 Water / sanitation 16 Private sector development 4 Health / pandemic preparedness 17 Debt management 5 Youth development 18 Tourism development 6 Financial markets development 19 Disaster risk management 7 Social inclusion 20 Gender equity 8 Agriculture / food security 21 Regional integration 9 Transport infrastructure 22 Urban development 10 Public sector governance 23 Jobs 11 Environment / natural resource management 24 Energy 12 Education Other (please specify): 25 Climate change _________________________________ 13 The World Bank Group Country Survey FY24 Lesotho page 4 of 13 SECTION B: WORLD BANK GROUP’S WORK AND EFFECTIVENESS IN LESOTHO Listed below are development areas where the WBG is engaged in Lesotho, organized by major thematic clusters. How EFFECTIVE has the WBG been at achieving development results in each of these areas of human development in Lesotho? (If you have NO exposure to/experience in working in any of these areas, please respond “Don’t know”) Not effective Very Don't B3. Human Development: at all effective know Education: more resilient and equitable education 1 1 2 3 4 5 6 7 8 9 10  systems Health / nutrition: universal health coverage, primary health systems, pandemic preparedness, 2 1 2 3 4 5 6 7 8 9 10  eradicating infectious diseases; improved nutrition system Social protection: pensions, social assistance, social 3 1 2 3 4 5 6 7 8 9 10  safety nets Social inclusion: increasing opportunities for 4 marginalized people to participate fully in markets, 1 2 3 4 5 6 7 8 9 10  services, technologies, and society Gender equity: close gender gaps in health, 5 education, social protection, economic 1 2 3 4 5 6 7 8 9 10  opportunities, and voice and agency How EFFECTIVE has the WBG been at achieving development results in each of these areas of infrastructure in Lesotho? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't B4. Infrastructure: at all effective know Transport: roads, bridges, sustainable 1 1 2 3 4 5 6 7 8 9 10  transportation 2 Water supply and sanitation infrastructure 1 2 3 4 5 6 7 8 9 10  Digital development: digital infrastructure, digital 3 1 2 3 4 5 6 7 8 9 10  services, digital skills development Energy / extractives: access to energy, transition to 4 cleaner energy sources; governance of oil, gas, and 1 2 3 4 5 6 7 8 9 10  mineral resources The World Bank Group Country Survey FY24 Lesotho page 5 of 13 SECTION B: WORLD BANK GROUP’S WORK AND EFFECTIVENESS IN LESOTHO How EFFECTIVE has the WBG been at achieving development results in each of these areas of finance / institutions / economic growth in Lesotho? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't B5. Finance / Institutions / Economic growth: at all effective know Public sector governance: efficiency, effectiveness, 1 accountability, and transparency of the government 1 2 3 4 5 6 7 8 9 10  institutions Debt sustainability: management, relief, financing, 2 1 2 3 4 5 6 7 8 9 10  and transparency 3 Trade: access to markets, tariffs, customs 1 2 3 4 5 6 7 8 9 10  Private sector development: business regulation, 4 1 2 3 4 5 6 7 8 9 10  access to finance, improved competitiveness Job creation / employment: labor policies, skills 5 1 2 3 4 5 6 7 8 9 10  development Macroeconomic stability: sustainable fiscal policy, 6 1 2 3 4 5 6 7 8 9 10  effective tax administration, monetary policy Regional integration: promote common physical 7 1 2 3 4 5 6 7 8 9 10  and institutional infrastructure How EFFECTIVE has the WBG been at achieving development results in each of these areas of environmental sustainability in Lesotho? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't B6. Environmental Sustainability: at all effective know Environment / natural resource management: 1 air/water quality, sustainable land and aquatic 1 2 3 4 5 6 7 8 9 10  resource management, biodiversity 2 Climate change: transition to low-carbon economy 1 2 3 4 5 6 7 8 9 10  Agriculture and food security: sustainable 3 1 2 3 4 5 6 7 8 9 10  agriculture, inclusive and efficient food systems The World Bank Group Country Survey FY24 Lesotho page 6 of 13 SECTION C: WORLD BANK GROUP’S ENGAGEMENT AND COLLABORATION IN LESOTHO C1. To what extent is the WBG an effective development partner in terms of the following? To no degree To a very significant Don't at all degree know 1 Responsiveness to needs in Lesotho 1 2 3 4 5 6 7 8 9 10  2 Access to WBG staff and experts 1 2 3 4 5 6 7 8 9 10  3 Flexibility when circumstances change in Lesotho 1 2 3 4 5 6 7 8 9 10  4 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  5 Being a long-term partner to Lesotho 1 2 3 4 5 6 7 8 9 10  C2. To what extent is the WBG an effective development partner in Lesotho, in terms of collaborating with the following groups? To no degree To a very significant Don't at all degree know 1 National government 1 2 3 4 5 6 7 8 9 10  2 Local government 1 2 3 4 5 6 7 8 9 10  3 Parliament of Lesotho 1 2 3 4 5 6 7 8 9 10  4 Private sector 1 2 3 4 5 6 7 8 9 10  5 Civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  Other development partners (African Union, African Development Bank; UN Agencies, European Union, IMF; 6 1 2 3 4 5 6 7 8 9 10  bilateral agencies of the US, UK, Germany, Japan, China, and Republic of South Africa) 7 Academia / research centers 1 2 3 4 5 6 7 8 9 10  C3. In addition to its partnership with the national government, which of the following should the WBG collaborate with more to have greater impact in Lesotho? (Select up to 2) 1 Central Bank of Lesotho 2 Parliament of Lesotho 3 Academia / research centers 4 Private sector 5 Civil society (e.g., NGOs, CBOs) 6 Media Other development partners (African Union, African Development Bank; UN Agencies, European Union, IMF; 7 bilateral agencies of the US, UK, Germany, Japan, China, and Republic of South Africa) 8 Youth organizations 9 Local government 10 Other (please specify): ________________________ The World Bank Group Country Survey FY24 Lesotho page 7 of 13 SECTION C: WORLD BANK GROUP’S ENGAGEMENT AND COLLABORATION IN LESOTHO The following questions ask about the WBG’s financial support to Lesotho. C4. To what extent do you agree with the following statements? (If you have NO exposure to, or experience with the WBG’s financing, please respond “Don’t know”) Strongly Strongly Don't disagree agree know The WBG’s financial instruments (i.e., loans, credits, 1 1 2 3 4 5 6 7 8 9 10  grants, trust funds) meet the needs of Lesotho The conditions of the WBG’s financing are competitive 2 1 2 3 4 5 6 7 8 9 10  compared to markets 3 The WBG provides financial support in a timely manner 1 2 3 4 5 6 7 8 9 10  4 The WBG’s conditions on its lending are reasonable 1 2 3 4 5 6 7 8 9 10  The WBG insists on accountability through its lending 5 (e.g., performance-based financing, resources tied to 1 2 3 4 5 6 7 8 9 10  results) The WBG’s Environmental and Social Framework 6 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The WBG effectively monitors and evaluates the projects 7 1 2 3 4 5 6 7 8 9 10  it supports in Lesotho The following questions ask about the WBG’s knowledge work in Lesotho. Knowledge work is WBG’s non-lending activities that include data resources, analytical reports, policy notes, hands-on advice, and knowledge-sharing workshops or training programs. C5. Have you ever used the WBG’s knowledge work, including participating in workshops or training programs? 1 Yes 2 No The World Bank Group Country Survey FY24 Lesotho page 8 of 13 SECTION C: WORLD BANK GROUP’S ENGAGEMENT AND COLLABORATION IN LESOTHO C6. To what extent do you agree with the following statements? (If you have NO exposure to, or experience with the WBG’s knowledge work, please respond “Don’t know”) Strongly Strongly Don't disagree agree know I am satisfied with the quality of the WBG’s knowledge 1 1 2 3 4 5 6 7 8 9 10  work in Lesotho 2 The WBG’s knowledge work is timely 1 2 3 4 5 6 7 8 9 10  Working with the WBG increases Lesotho’s institutional 3 1 2 3 4 5 6 7 8 9 10  capacity The WBG brings global expertise to Lesotho as part of its 4 1 2 3 4 5 6 7 8 9 10  knowledge work The WBG’s knowledge work is tailored to Lesotho’s 5 1 2 3 4 5 6 7 8 9 10  context 6 The WBG’s publications are adequately disseminated 1 2 3 4 5 6 7 8 9 10  When I need to consult the WBG’s knowledge work, I 7 1 2 3 4 5 6 7 8 9 10  know how to find it 8 I anticipate using the WBG’s knowledge work in the future 1 2 3 4 5 6 7 8 9 10  SECTION D: THE WORLD BANK GROUP IN LESOTHO GOING FORWARD D1. In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Lesotho? (Please be specific) The World Bank Group Country Survey FY24 Lesotho page 9 of 13 SECTION E: WORLD BANK GROUP’S COMMUNICATION AND INFORMATION SHARING E1. How would you prefer to receive communication from the WBG? (Select up to 2) 1 e-Newsletters 4 Direct messaging (e.g., WhatsApp, Telegram, Viber) Direct contact with staff (e.g., in person, virtually, Event / conference / seminar / workshop (in person 2 5 phone, email) or online) 3 Social media (e.g., Facebook, Twitter) 6 Other (please specify): ______________________ E2. Do you recall seeing or hearing anything about the WBG recently? 1 Yes 2 No E3. Where do you recall seeing or hearing this information? (Select ALL that apply) Direct contact with WBG staff (e.g., in person, 1 Television (TV) 7 virtually, phone, email) 2 Radio 8 Blogs 3 Newspapers (print or online) 9 Podcasts 4 Event / conference / seminar (in person or online) 10 e-Newsletters 5 WBG websites 11 Direct messaging (e.g., WhatsApp, Telegram, Viber) 6 Social media 12 Other (please specify): ______________________ The World Bank Group Country Survey FY24 Lesotho page 10 of 13 SECTION E: WORLD BANK’S COMMUNICATION AND INFORMATION SHARING E4. What topics were included in what you saw or heard about WBG’s work or research? (Select ALL that apply) 1 Climate change 2 Pandemic preparedness 3 Job creation / employment 4 Human capital 5 Food security 6 Digital economy 7 Women empowerment 8 Youth development 9 Debt relief for developing countries 10 Ending poverty in developing countries 11 WBG economic forecasts 12 Changes to the WBG financial and operational model 13 Other (please specify): ________________________ E5. How concerned are you about the following potential impacts of climate change in Lesotho? Not concerned A little Somewhat Very NA at all concerned concerned concerned 1 More frequent and intense wild fires      Decreased crop yields / increased food 2      insecurity 3 Climate-driven migration      4 More frequent and severe floods      5 More frequent and severe droughts      6 More frequent and severe heatwaves      7 Air pollution      8 Extinction of plant / animal species      9 Land and forest degradation      10 Loss of jobs      11 Increased erosion of shoreline      12 Coastal flooding due to sea level rise      13 Decreased water availability / quality      The World Bank Group Country Survey FY24 Lesotho page 11 of 13 SECTION F: ADDITIONAL BACKGROUND INFORMATION F1. What is the primary specialization of your work? (Select only 1 response) 1 Education 10 Macroeconomics, fiscal / debt management 2 Health / pandemic preparedness 11 Private sector development / trade 3 Social protection 12 Environment / natural resource management 4 Gender equity 13 Climate change 5 Transport 14 Agriculture and food security 6 Water / sanitation 15 Urban development 7 Digital development 16 Legal / human rights 8 Energy 17 Generalist (specialize in multiple sectors) 9 Public sector governance 18 Other (please specify): ____________________ F2. What is your gender? 1 Female 2 Male 3 Other 4 Prefer not to specify F3. What is your age? 1 25 or younger 2 26-35 3 36-45 4 46-55 5 56 and above 6 Prefer not to specify F4. Which best represents your geographic location? 1 Berea 2 Butha-Buthe 3 Leribe 4 Mafeteng 5 Maseru 6 Mohale’s Hoek 7 Mokholong 8 Qacha’s Nek 9 Quthing 10 Thaba-Tseka The World Bank Group Country Survey FY24 Lesotho page 12 of 13 Thank you for completing this survey! The World Bank Group Country Survey FY24 Lesotho page 13 of 13