Lesotho Appendix A: Responses to All Questions across All Respondents (N=15 Q1. What is your primary professional affiliation? (Select only 1 response) freq n_observ Government Institution 23.7% 152 Civil Society 17.8% 152 Local Government 14.5% 152 Office of a Parliamentarian 11.2% 152 Academia / Research Center 11.2% 152 Private Sector 9.9% 152 Media 4.6% 152 Office of the President, Prime Minister, Minister 3.9% 152 Bilateral or Multilateral Agency 3.3% 152 B1. Which WBG instruments do you VALUE the most in Lesotho? (Select up to 2) freq n_observ Financial resources (e.g., budget support, investment 58.1% 148 lending, grants, trust funds) Capacity development and training 34.5% 148 Technical assistance and implementation support (incl. 34.5% 148 project design and implementation) Knowledge and analytical products (e.g., data, reports, policy 24.3% 148 notes) Development partner coordination 12.8% 148 Mobilizing third party financial resources (incl. both public 10.1% 148 and private) Convening / bringing together different groups of 10.1% 148 stakeholders Other 2.0% 148 BACKGROUND INFORMATION Q2. How familiar are you with the work of these organizations in Familiarity Lesotho? (1-Not familiar at all, 10-Very familiar) N DK Mean SD 1 World Bank Group 152 n/a 6.95 2.69 2 International Monetary Fund 152 n/a 5.26 3.17 3 United Nations 151 n/a 7.28 2.81 4 European Union 152 n/a 6.41 2.98 5 African Union 152 n/a 5.96 2.96 6 African Development Bank (AfDB) 152 n/a 5.65 3.19 SECTION A: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN LESOTHO A1. How much do you trust each of the following institutions to do Trust what is right for Lesotho? (1-Not at all, 10-Very much) N DK Mean SD 1 National government 149 2 5.87 2.69 2 Local government 144 3 5.29 2.67 3 Parliament / legislative branch 146 2 5.13 2.75 4 Central Bank of Lesotho 142 4 7.46 2.43 5 World Bank Group 143 5 7.24 2.40 Regional development banks and organizations (e.g., African 6 134 12 6.69 2.43 Union, African Development Bank (AfDB)) 7 International Monetary Fund 130 16 6.12 2.84 8 United Nations 142 2 7.32 2.30 9 Private sector 143 5 6.85 2.30 10 Civil society (e.g., NGOs, CBOs) 141 2 7.37 2.38 11 Academia / research centers 140 5 7.39 2.18 12 Media 141 2 5.99 2.57 Achieving Development Results N DK Mean SD How effective is the World Bank Group (WBG) in helping A2 Lesotho achieve development results? 140 12 7.04 2.35 (1-Not effective at all, 10-Very effective) Knowledge Work N DK Mean SD How significant a contribution do you believe the WBG’s A3 knowledge work make to development results in Lesotho? 140 12 7.52 2.19 (1-Not significant at all, 10-Very significant) Level of Agreement To what extent do you agree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD The WBG currently plays a relevant role in development in A4 145 6 7.19 2.44 Lesotho The WBG’s work is aligned with what I consider the A5 144 8 7.08 2.52 development priorities for Lesotho The WBG has a positive influence on shaping development A6 141 10 7.05 2.50 policy in Lesotho A7 The WBG’s work helps end poverty in Lesotho 143 8 6.58 2.71 SECTION B: WORLD BANK GROUP’S WORK AND EFFECTIVENESS IN LESOTHO Effectiveness in Human Development B3. How EFFECTIVE has the WBG been at achieving development results in each of these areas of human development in Lesotho? N DK Mean SD (1-Not effective at all, 10-Very effective) 1 98 53 6.31 2.25 Education: more resilient and equitable education systems Health / nutrition: universal health coverage, primary health 2 110 40 6.56 2.23 systems, pandemic preparedness, eradicating infectious diseases; improved nutrition system Social protection: pensions, social assistance, social safety 3 96 48 6.27 2.36 nets Social inclusion: increasing opportunities for marginalized 4 people to participate fully in markets, services, technologies, 103 42 6.10 2.26 and society 5 Gender equity: close gender gaps in health, education, social 103 43 6.61 2.43 protection, economic opportunities, and voice and agency B4. How EFFECTIVE has the WBG been at achieving development Effectiveness in Infrastructure results in each of these areas of infrastructure in Lesotho? (1-Not N DK Mean SD effective at all, 10-Very effective) 1 Transport: roads, bridges, sustainable transportation 84 62 5.98 2.63 2 Water supply and sanitation infrastructure 90 51 6.49 2.03 Digital development: digital infrastructure, digital services, 3 83 58 5.55 2.55 digital skills development Energy / extractives: access to energy, transition to cleaner 5 81 60 5.68 2.49 energy sources; governance of oil, gas, and mineral resources B5. How EFFECTIVE has the WBG been at achieving development Effectiveness in Finance / Institutions / Economic results in each of these areas of finance / institutions / economic growth growth in Lesotho? N DK Mean SD (1-Not effective at all, 10-Very effective) Public sector governance: efficiency, effectiveness, 1 accountability, and transparency of the government 104 39 6.43 2.25 institutions Debt sustainability: management, relief, financing, and 2 93 47 5.66 2.44 transparency 3 Trade: access to markets, tariffs, customs 84 55 5.54 2.54 Private sector development: business regulation, access to 4 108 33 5.89 2.50 finance, improved competitiveness 5 Job creation / employment: labor policies, skills development 106 36 5.53 2.48 Macroeconomic stability: sustainable fiscal policy, effective 6 91 49 6.08 2.40 tax administration, monetary policy Regional integration: promote common physical and 7 74 67 5.59 2.34 institutional infrastructure B6. How EFFECTIVE has the WBG been at achieving development Effectiveness in Environmental Sustainability results in each of these areas of environmental sustainability in N DK Mean SD Lesotho? (1-Not effective at all, 10-Very effective) Environment / natural resource management: air/water 1 quality, sustainable land and aquatic resource management, 91 51 6.16 2.45 biodiversity 2 Climate change: transition to low-carbon economy 83 58 5.69 2.69 Agriculture and food security: sustainable agriculture, 3 107 33 6.75 2.39 inclusive and efficient food systems SECTION C: WORLD BANK GROUP’S ENGAGEMENT AND COLLABORATION IN LESOTHO C1. To what extent is the WBG an effective development partner in Partnership terms of the following? (1-To no degree at all, 10-To a very N DK Mean SD significant degree) 1 Responsiveness to needs in Lesotho 130 9 6.48 2.31 2 Access to WBG staff and experts 116 24 6.63 2.56 3 Flexibility when circumstances change in Lesotho 114 25 6.41 2.48 4 Openness (sharing data and other information) 121 17 7.01 2.47 5 Being a long-term partner to Lesotho 128 9 8.35 1.89 C2. To what extent is the WBG an effective development partner in Collaboration Lesotho, in terms of collaborating with the following groups? (1-To N DK Mean SD no degree at all, 10-To a very significant degree) 1 National government 116 20 7.98 2.00 2 Local government 83 50 6.18 2.51 3 Parliament of Lesotho 90 45 6.49 2.48 4 Private sector 96 37 6.51 2.34 5 Civil society (e.g., NGOs, CBOs) 95 39 6.72 2.58 Other development partners (African Union, African Development Bank; UN Agencies, European Union, IMF; 6 84 48 7.40 2.22 bilateral agencies of the US, UK, Germany, Japan, China, and Republic of South Africa) 7 Academia / research centers 80 48 6.61 2.29 Level of Agreement C4. To what extent do you agree with the following statements? (1- N DK Mean SD Strongly disagree, 10-Strongly agree) The WBG’s financial instruments (i.e., loans, credits, grants, 1 103 28 6.10 2.68 trust funds) meet the needs of Lesotho The conditions of the WBG’s financing are competitive 2 76 55 6.63 2.41 compared to markets 3 The WBG provides financial support in a timely manner 87 43 7.23 2.18 4 The WBG’s conditions on its lending are reasonable 79 51 6.09 2.69 The WBG insists on accountability through its lending (e.g., 5 94 34 7.44 2.47 performance-based financing, resources tied to results) The WBG’s Environmental and Social Framework 6 76 51 6.97 2.39 requirements are reasonable The WBG effectively monitors and evaluates the projects it 7 103 27 7.26 2.54 supports in Lesotho Level of Agreement C6. To what extent do you agree with the following statements? (1- N DK Mean SD Strongly disagree, 10-Strongly agree) I am satisfied with the quality of the WBG’s knowledge work 1 112 18 7.25 2.33 in Lesotho 2 The WBG’s knowledge work is timely 106 23 7.19 2.18 Working with the WBG increases Lesotho’s institutional 3 108 20 7.53 2.26 capacity The WBG brings global expertise to Lesotho as part of its 4 106 24 7.83 2.29 knowledge work 5 The WBG’s knowledge work is tailored to Lesotho’s context 100 29 6.55 2.58 6 The WBG’s publications are adequately disseminated 99 29 6.92 2.55 When I need to consult the WBG’s knowledge work, I know 7 99 30 7.06 2.81 how to find it 8 I anticipate using the WBG’s knowledge work in the future 114 15 8.13 2.30 SECTION D: WORLD BANK GROUP’S COMMUNICATION AND INFORMATION SHARING Percentage of Respondents D5. How concerned are you about the following potential impacts Not of climate change in Lesotho? concerned at A little Somewhat N all concerned concerned 1 More frequent and intense wild fires 127 10.2% 16.5% 14.2% 2 Decreased crop yields / increased food insecurity 130 0.0% 0.8% 3.8% 3 Climate-driven migration 126 5.6% 11.1% 22.2% 4 More frequent and severe floods 130 3.1% 6.9% 12.3% 5 More frequent and severe droughts 129 0.0% 3.9% 8.5% 6 More frequent and severe heatwaves 128 2.3% 2.3% 18.0% 7 Air pollution 127 3.1% 11.8% 27.6% 8 Extinction of plant / animal species 126 1.6% 7.1% 17.5% 9 Land and forest degradation 126 0.0% 4.0% 14.3% 10 Loss of jobs 130 0.0% 1.5% 3.1% 11 Increased erosion of shoreline 126 7.9% 5.6% 16.7% 12 Coastal flooding due to sea level rise 126 17.5% 6.3% 15.9% 13 Decreased water availability / quality 125 3.2% 4.0% 14.4% across All Respondents (N=152) Q3. Do you collaborate/work with the World Bank Group (WBG) in Lesotho? freq n_observ Yes 54.7% 150 No 45.3% 150 B2. Which areas should the WBG prioritize to have the most impact on development results in Lesotho? (Select up to 5) freq n_observ Agriculture / food security 53.3% 150 Youth development 48.7% 150 Private sector development 44.7% 150 Education 30.0% 150 Jobs 22.0% 150 Energy 22.0% 150 Health / pandemic preparedness 20.0% 150 Transport infrastructure 19.3% 150 Climate change 18.0% 150 Tourism development 18.0% 150 Environment / natural resource management 16.0% 150 Public sector governance 15.3% 150 Digital infrastructure development 15.3% 150 Trade 15.3% 150 Water / sanitation 14.7% 150 Debt management 14.7% 150 Macroeconomic stability 12.7% 150 Financial markets development 12.0% 150 Social protection 8.7% 150 Social inclusion 8.0% 150 Gender equity 8.0% 150 Urban development 6.7% 150 Disaster risk management 6.0% 150 Regional integration 3.3% 150 Other 0.7% 150 entage of Respondents Very concerned N/A 48.0% 11.0% 93.8% 1.5% 54.8% 6.3% 76.2% 1.5% 85.3% 2.3% 73.4% 3.9% 54.3% 3.1% 69.8% 4.0% 80.2% 1.6% 95.2% 3.1% 45.2% 24.6% 26.2% 34.1% 74.4% 4.0% Q4. Which of the following WBG agencies do you collaborate/work with in Lesotho? (Select ALL that apply) freq n_observ World Bank (IDA) 95.1% 81 International Finance Corporation (IFC) 32.1% 81 Multilateral Investment Guarantee Agency (MIGA) 13.6% 81 International Centre for Settlement of Investment Disputes (ICSID) 4.9% 81 C3. In addition to its partnership with the national government, which of the following should the WBG collaborate with more to have greater impact in Lesotho? (Select up to 2) freq n_observ Private sector 45.1% 133 Youth organizations 38.3% 133 Academia / research centers 26.3% 133 Civil society (e.g., NGOs, CBOs) 21.1% 133 Local government 16.5% 133 Central Bank of Lesotho 15.0% 133 13.5% Other development partners (African Union, African Development Bank; 133 UN Agencies, European Union, IMF; bilateral agencies of the US, UK, Germ Parliament of Lesotho 10.5% 133 Media 5.3% 133 Other 1.5% 133 E1. What is the primary specialization of your work? (Select only 1 response) freq n_observ Education 15.5% 129 Other 15.5% 129 Public sector governance 14.0% 129 Agriculture and food security 8.5% 129 Privates sector development / trade 7.8% 129 Macroeconomics, fiscal / debt management 7.0% 129 Generalist (specialize in multiple sectors) 7.0% 129 Social protection 3.9% 129 Environment / natural resource management 3.9% 129 Health / pandemic preparedness 3.1% 129 Digital development 3.1% 129 Energy 3.1% 129 Water / sanitation 2.3% 129 Legal / human rights 2.3% 129 Transport 1.6% 129 Climate change 1.6% 129 C5. Have you ever used the WBG’s knowledge work, including participating in workshops or training programs? freq n_observ Yes 76.5% 132 No 23.5% 132 E2. What’s your gender? freq n_observ Female 43.6% 133 Male 55.6% 133 Prefer not to specify 0.8% 133 D1. How would you prefer to receive communication from the WBG? (Select up to 2) freq n_observ Direct contact with staff (e.g., in person, virtually, phone, email) 64.9% 131 Event / conference / seminar / workshop (in person or online) 49.6% 131 e-Newsletters 35.1% 131 Direct messaging (e.g., WhatsApp, Telegram, Viber) 18.3% 131 Social media (e.g., Facebook, Twitter) 16.8% 131 Other 0.8% 131 E3. What’s your age? freq n_observ 25 or younger 9.1% 132 26-35 14.4% 132 36-45 26.5% 132 46-55 31.8% 132 56 and above 16.7% 132 Prefer not to specify 1.5% 132 D2. Do you recall seeing or hearing anything about the WBG recently? freq n_observ Yes 76.7% 133 No 23.3% 133 E4. Which best represents your geographic location? freq n_observ Maseru 50.8% 132 Leribe 12.1% 132 Berea 11.4% 132 Mohale’s Hoek 7.6% 132 Mafeteng 6.8% 132 Quthing 6.8% 132 Butha-Buthe 2.3% 132 Thaba-Tseka 1.5% 132 Qacha’s Nek 0.8% 132 D3. Where do you recall seeing or hearing this information? (Select ALL that apply) freq n_observ 52.9% Direct contact with WBG staff (e.g., in person, virtually, phone, email) 102 Event / conference / seminar (in person or online) 48.0% 102 WBG websites 38.2% 102 Television (TV) 34.3% 102 Social media 30.4% 102 Newspapers (print or online) 24.5% 102 Radio 16.7% 102 e-Newsletters 11.8% 102 Direct messaging (e.g., WhatsApp, Telegram, Viber) 6.9% 102 Blogs 3.9% 102 Podcasts 2.0% 102 Other 2.0% 102 D4. What topics were included in what you saw or heard about WBG’s work or research? (Select ALL that apply) freq n_observ Food security 48.0% 102 Youth development 44.1% 102 Climate change 43.1% 102 Ending poverty in developing countries 40.2% 102 Women empowerment 35.3% 102 Job creation / employment 31.4% 102 Human capital 26.5% 102 Pandemic preparedness 25.5% 102 Debt relief for developing countries 24.5% 102 Digital economy 21.6% 102 WBG economic forecasts 19.6% 102 Changes to the WBG financial and operational model 17.6% 102 Other 6.9% 102 Group # 2024 Sample N 1 Office of the President, Prime Minister, Minister 6 2 Office of a Parliamentarian 17 3 Government Institution 36 4 Local Government 22 5 Bilateral or Multilateral Agency 5 6 Civil Society 27 7 Private Sector 15 8 Academia / Research Center 17 9 Media 7 152 Percentage in Regrouped as… sample 3.9% Insufficient sample to include 11.2% Parliamentarians 23.7% Government Institutions 14.5% Local Government 3.3% Insufficient sample to include 17.8% Civil Society 9.9% Private Sector 11.2% Academia / Research Center 4.6% Insufficient sample to include Appendix B: Responses to Selected Questions by Stakeholder Groups BACKGROUND INFORMATION Government Q2. How familiar are you with the work of these organizations in Parliamentarians Institutions Lesotho? (1-Not familiar at all, 10-Very familiar) N Mean N Mean 1 World Bank Group* 17 5.65 36 8.28 2 International Monetary Fund 17 5.12 36 6.00 3 United Nations 17 7.24 35 7.63 4 European Union 17 6.35 36 6.53 5 African Union 17 6.35 36 6.42 6 African Development Bank (AfDB)* 17 5.35 36 6.86 *Significant difference between stakeholder groups Government Q3. Do you collaborate/work with the World Bank Group (WBG) in Parliamentarians Institutions Lesotho?* N % N % 1 Yes 8 50.0% 33 91.7% 2 No 8 50.0% 3 8.3% *Significant difference between stakeholder groups Government Q4. Which of the following WBG agencies do you collaborate/work Parliamentarians Institutions with in Lesotho? (Select ALL that apply) N % N % 1 The World Bank (IDA) 7 100.0% 33 97.0% 2 The International Finance Corporation (IFC) 7 14.3% 33 36.4% 3 The Multilateral Investment Guarantee Agency (MIGA) 7 14.3% 33 12.1% International Centre for Settlement of Investment Disputes 4 7 0.0% 33 3.0% (ICSID) SECTION A: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN LESOTHO Government A1. How much do you trust each of the following institutions to do Parliamentarians Institutions what is right for Lesotho? (1-Not at all, 10-Very much) N Mean N Mean A1_5 World Bank Group* 16 5.88 35 7.31 *Significant difference between stakeholder groups Government Parliamentarians Institutions N Mean N Mean How effective is the World Bank Group (WBG) in helping A2 Lesotho achieve development results? 16 7.25 34 6.79 (1-Not effective at all, 10-Very effective) Government Parliamentarians Institutions N Mean N Mean How significant a contribution do you believe the WBG’s A3 14 8.14 35 7.09 knowledge work make to development results in Lesotho? (1-Not significant at all, 10-Very significant) Government To what extent do you agree with the following statements? Parliamentarians Institutions (1-Strongly disagree, 10-Strongly agree) N Mean N Mean The WBG currently plays a relevant role in development in A4 15 6.27 35 7.03 Lesotho The WBG’s work is aligned with what I consider the A5 16 5.75 34 6.85 development priorities for Lesotho The WBG has a positive influence on shaping development A6 15 5.67 35 6.51 policy in Lesotho A7 The WBG’s work helps end poverty in Lesotho 15 5.07 34 6.09 SECTION B: WORLD BANK GROUP’S WORK AND EFFECTIVENESS IN LESOTHO Government B1. Which WBG instruments do you VALUE the most in Lesotho? Parliamentarians Institutions (Select up to 2) N % N % Mobilizing third party financial resources (incl. both public 1 16 6.3% 36 2.8% and private)* 2 Development partner coordination 16 6.3% 36 13.9% 3 Capacity development and training 16 43.8% 36 36.1% Knowledge and analytical products (e.g., data, reports, policy 4 16 18.8% 36 16.7% notes) Financial resources (e.g., budget support, investment lending, 5 16 56.3% 36 69.4% grants, trust funds) Technical assistance and implementation support (incl. 6 16 18.7% 36 50.0% project design and implementation)* Convening / bringing together different groups of 7 16 12.5% 36 2.8% stakeholders 8 Other 16 6.3% 36 0.0% *Significant difference between stakeholder groups Government B2. Which areas should the WBG prioritize to have the most impact Parliamentarians Institutions on development results in Lesotho? (Select up to 5) N % N % 1 Social protection* 16 18.8% 36 2.8% 2 Macroeconomic stability 16 6.3% 36 16.7% 3 Water / sanitation 16 31.3% 36 22.2% 4 Health / pandemic preparedness* 16 31.3% 36 11.1% 5 Youth development 16 43.8% 36 44.4% 6 Financial markets development 16 18.8% 36 8.3% 7 Social inclusion 16 0.0% 36 5.6% 8 Agriculture / food security 16 31.3% 36 52.8% 9 Transport infrastructure* 16 12.5% 36 50.0% 10 Public sector governance 16 6.3% 36 27.8% 11 Environment / natural resource management 16 25.0% 36 13.9% 12 Education 16 37.5% 36 11.1% 13 Climate change 16 12.5% 36 13.9% 14 Digital infrastructure development 16 6.3% 36 16.7% 15 Trade* 16 0.0% 36 16.7% 16 Private sector development* 16 50.0% 36 52.8% 17 Debt management* 16 37.5% 36 13.9% 18 Tourism development 16 12.5% 36 25.0% 19 Disaster risk management 16 6.3% 36 5.6% 20 Gender equity 16 6.3% 36 8.3% 21 Regional integration 16 0.0% 36 2.8% 22 Urban development 16 0.0% 36 5.6% 23 Jobs 16 12.5% 36 27.8% 24 Energy* 16 43.8% 36 27.8% 25 Other 16 0.0% 36 0.0% *Significant difference between stakeholder groups B3. How EFFECTIVE has the WBG been at achieving development Government Parliamentarians results in each of these areas of human development in Lesotho? Institutions (1-Not effective at all, 10-Very effective) N Mean N Mean 1 Education: more resilient and equitable education systems* 9 5.22 22 6.68 Health / nutrition: universal health coverage, primary health 2 systems, pandemic preparedness, eradicating infectious 13 7.00 28 6.50 diseases; improved nutrition system Social protection: pensions, social assistance, social safety 3 9 6.33 26 6.35 nets Social inclusion: increasing opportunities for marginalized 4 people to participate fully in markets, services, technologies, 8 5.88 23 6.48 and society Gender equity: close gender gaps in health, education, social 5 8 7.75 24 6.21 protection, economic opportunities, and voice and agency *Significant difference between stakeholder groups B4. How EFFECTIVE has the WBG been at achieving development Government Parliamentarians results in each of these areas of infrastructure in Lesotho? (1-Not Institutions effective at all, 10-Very effective) N Mean N Mean 1 Transport: roads, bridges, sustainable transportation* 10 5.70 27 6.67 2 Water supply and sanitation infrastructure 11 6.09 28 7.04 Digital development: digital infrastructure, digital services, 3 7 5.29 25 5.48 digital skills development Energy / extractives: access to energy, transition to cleaner 4 8 5.75 23 5.74 energy sources; governance of oil, gas, and mineral resources *Significant difference between stakeholder groups B5. How EFFECTIVE has the WBG been at achieving development Government Parliamentarians results in each of these areas of finance / institutions / economic Institutions growth in Lesotho? (1-Not effective at all, 10-Very effective) N Mean N Mean Public sector governance: efficiency, effectiveness, 1 accountability, and transparency of the government 9 6.11 29 6.38 institutions Debt sustainability: management, relief, financing, and 2 9 5.67 27 5.41 transparency 3 Trade: access to markets, tariffs, customs 8 5.62 22 5.32 Private sector development: business regulation, access to 4 10 5.20 30 6.33 finance, improved competitiveness 5 Job creation / employment: labor policies, skills development 9 4.78 24 5.04 Macroeconomic stability: sustainable fiscal policy, effective 6 10 6.80 24 5.67 tax administration, monetary policy Regional integration: promote common physical and 7 8 6.13 21 5.33 institutional infrastructure B6. How EFFECTIVE has the WBG been at achieving development Government results in each of these areas of environmental sustainability in Parliamentarians Institutions Lesotho? (1-Not effective at all, 10-Very effective) N Mean N Mean Environment / natural resource management: air/water 1 quality, sustainable land and aquatic resource management, 9 6.67 22 6.14 biodiversity 2 Climate change: transition to low-carbon economy 7 4.86 22 5.64 Agriculture and food security: sustainable agriculture, 3 9 6.00 30 6.40 inclusive and efficient food systems SECTION C: WORLD BANK GROUP’S ENGAGEMENT AND COLLABORATION IN LESOTHO C1. To what extent is the WBG an effective development partner in Government Parliamentarians terms of the following? Institutions (1-To no degree at all, 10-To a very significant degree) N Mean N Mean 1 Responsiveness to needs in Lesotho 13 6.08 34 6.12 2 Access to WBG staff and experts 10 5.70 34 7.00 3 Flexibility when circumstances change in Lesotho 11 6.45 32 6.28 4 Openness (sharing data and other information) 11 6.36 33 7.12 5 Being a long-term partner to Lesotho 13 8.38 33 8.24 C2. To what extent is the WBG an effective development partner in Government Parliamentarians Lesotho, in terms of collaborating with the following groups? (1-To Institutions no degree at all, 10-To a very significant degree) N Mean N Mean 1 National government 14 7.57 31 8.03 2 Local government 11 6.00 20 6.00 3 Parliament of Lesotho 10 6.00 23 5.61 4 Private sector 8 6.00 25 6.12 5 Civil society (e.g., NGOs, CBOs) 10 7.10 21 5.90 Other development partners (African Union, African Development Bank; UN Agencies, European Union, IMF; 6 8 7.63 26 6.81 bilateral agencies of the US, UK, Germany, Japan, China, and Republic of South Africa) 7 Academia / research centers 6 8.67 21 6.19 C3. In addition to its partnership with the national government, Government Parliamentarians which of the following should the WBG collaborate with more to Institutions have greater impact in Lesotho? (Select up to 2) N % N % 1 Central Bank of Lesotho* 13 38.5% 35 11.4% 2 Parliament of Lesotho* 13 38.5% 35 14.3% 3 Academia / research centers* 13 30.8% 35 17.1% 4 Private sector* 13 30.8% 35 60.0% 5 Civil society (e.g., NGOs, CBOs)* 13 15.4% 35 11.4% 6 Media 13 0.0% 35 0.0% Other development partners (African Union, African Development Bank; UN Agencies, European Union, IMF; 7 13 0.0% 35 14.3% bilateral agencies of the US, UK, Germany, Japan, China, and Republic of South Africa) 8 Youth organizations* 13 30.8% 35 28.6% 9 Local government* 13 7.7% 35 31.4% 10 Other 13 0.0% 35 2.9% *Significant difference between stakeholder groups Government C4. To what extent do you agree with the following statements? (1- Parliamentarians Institutions Strongly disagree, 10-Strongly agree) N Mean N Mean The WBG’s financial instruments (i.e., loans, credits, grants, 1 10 4.80 31 6.39 trust funds) meet the needs of Lesotho The conditions of the WBG’s financing are competitive 2 6 5.33 23 6.96 compared to markets* 3 The WBG provides financial support in a timely manner 7 6.86 30 7.07 4 The WBG’s conditions on its lending are reasonable 8 4.88 23 6.17 The WBG insists on accountability through its lending (e.g., 5 8 6.88 28 7.57 performance-based financing, resources tied to results) The WBG’s Environmental and Social Framework 6 6 6.17 24 7.13 requirements are reasonable The WBG effectively monitors and evaluates the projects it 7 8 6.75 31 7.58 supports in Lesotho *Significant difference between stakeholder groups Government C5. Have you ever used the WBG’s knowledge work, including Parliamentarians Institutions participating in workshops or training programs?* N % N % 1 Yes 6 46.2% 26 74.3% 2 No 7 53.8% 9 25.7% *Significant difference between stakeholder groups Government C6. To what extent do you agree with the following statements? (1- Parliamentarians Institutions Strongly disagree, 10-Strongly agree) N Mean N Mean I am satisfied with the quality of the WBG’s knowledge work 1 8 7.13 27 7.33 in Lesotho 2 The WBG’s knowledge work is timely 8 6.13 27 7.30 Working with the WBG increases Lesotho’s institutional 3 9 6.67 28 7.46 capacity The WBG brings global expertise to Lesotho as part of its 4 7 7.14 29 7.52 knowledge work 5 The WBG’s knowledge work is tailored to Lesotho’s context 9 5.33 27 6.04 6 The WBG’s publications are adequately disseminated 9 7.44 26 6.88 When I need to consult the WBG’s knowledge work, I know 7 7 7.57 25 6.92 how to find it 8 I anticipate using the WBG’s knowledge work in the future 9 7.56 30 7.83 SECTION D: WORLD BANK GROUP’S COMMUNICATION AND INFORMATION SHARING Government D1. How would you prefer to receive communication from the Parliamentarians Institutions WBG? (Select up to 2) N % N % 1 e-Newsletters* 14 35.7% 35 60.0% Direct contact with staff (e.g., in person, virtually, phone, 2 14 64.3% 35 57.1% email)* 3 Social media (e.g., Facebook, Twitter) 14 14.3% 35 20.0% 4 Direct messaging (e.g., WhatsApp, Telegram, Viber) 14 14.3% 35 8.6% Event / conference / seminar / workshop (in person or 5 14 35.7% 35 40.0% online) 6 Other 14 0.0% 35 0.0% *Significant difference between stakeholder groups Government D2. Do you recall seeing or hearing anything about the WBG Parliamentarians Institutions recently? N % N % 1 Yes 10 71.4% 29 82.9% 2 No 4 28.6% 6 17.1% Government D3. Where do you recall seeing or hearing this information? (Select Parliamentarians Institutions ALL that apply) N % N % 1 Television (TV) 10 60.0% 29 31.0% 2 Radio 10 50.0% 29 10.3% 3 Newspapers (print or online) 10 30.0% 29 27.6% 4 Event / conference / seminar (in person or online) 10 40.0% 29 41.4% 5 WBG websites 10 10.0% 29 48.3% 6 Social media 10 30.0% 29 24.1% Direct contact with WBG staff (e.g., in person, virtually, 7 10 50.0% 29 75.9% phone, email)* 8 Blogs 10 0.0% 29 3.4% 9 Podcasts 10 0.0% 29 0.0% 10 e-Newsletters 10 0.0% 29 24.1% 11 Direct messaging (e.g., WhatsApp, Telegram, Viber) 10 10.0% 29 10.3% 12 Other 10 10.0% 29 0.0% *Significant difference between stakeholder groups Government D4. What topics were included in what you saw or heard about Parliamentarians Institutions WBG’s work or research? (Select ALL that apply) N % N % 1 Climate change* 10 70.0% 29 44.8% 2 Pandemic preparedness* 10 70.0% 29 27.6% 3 Job creation / employment 10 20.0% 29 20.7% 4 Human capital 10 20.0% 29 31.0% 5 Food security* 10 80.0% 29 51.7% 6 Digital economy 10 20.0% 29 27.6% 7 Women empowerment 10 60.0% 29 27.6% 8 Youth development* 10 50.0% 29 20.7% 9 Debt relief for developing countries 10 50.0% 29 20.7% 10 Ending poverty in developing countries 10 40.0% 29 34.5% 11 WBG economic forecasts 10 20.0% 29 20.7% 12 Changes to the WBG financial and operational model 10 20.0% 29 17.2% 13 Other 10 10.0% 29 6.9% *Significant difference between stakeholder groups lder Groups Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 22 6.55 27 6.33 15 7.47 17 6.12 22 4.41 27 4.15 15 5.53 17 5.65 22 7.09 27 7.00 15 7.07 17 6.47 22 5.73 27 6.26 15 6.80 17 6.12 22 5.68 27 5.44 15 5.27 17 6.12 22 5.36 27 3.89 15 6.07 17 5.41 Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 10 45.5% 7 25.9% 4 26.7% 7 41.2% 12 54.5% 20 74.1% 11 73.3% 10 58.8% Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 10 90.0% 7 85.7% 4 100.0% 7 100.0% 10 50.0% 7 28.6% 4 25.0% 7 0.0% 10 10.0% 7 0.0% 4 25.0% 7 0.0% 10 10.0% 7 0.0% 4 0.0% 7 0.0% Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 20 8.30 25 7.44 14 5.79 16 7.00 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 22 8.27 23 6.39 14 6.14 13 6.62 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 19 8.16 25 7.40 12 7.25 17 7.29 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 21 8.38 25 6.44 15 7.33 16 6.94 21 8.10 25 6.96 15 7.33 15 6.80 20 8.15 24 7.04 13 7.08 16 7.19 22 7.73 25 6.48 15 6.47 14 6.50 Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 22 9.1% 26 0.0% 15 33.3% 17 11.8% 22 22.7% 26 15.4% 15 13.3% 17 0.0% 22 27.3% 26 23.1% 15 46.7% 17 58.8% 22 31.8% 26 26.9% 15 13.3% 17 35.3% 22 50.0% 26 65.4% 15 53.3% 17 35.3% 22 22.7% 26 34.6% 15 13.3% 17 47.1% 22 27.3% 26 7.7% 15 6.7% 17 5.9% 22 0.0% 26 7.7% 15 0.0% 17 0.0% Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 22 4.5% 27 22.2% 15 6.7% 17 0.0% 22 4.5% 27 14.8% 15 0.0% 17 17.6% 22 18.2% 27 3.7% 15 6.7% 17 5.9% 22 31.8% 27 7.4% 15 6.7% 17 35.3% 22 45.5% 27 70.4% 15 46.7% 17 47.1% 22 13.6% 27 14.8% 15 20.0% 17 5.9% 22 4.5% 27 7.4% 15 13.3% 17 11.8% 22 63.6% 27 63.0% 15 53.3% 17 41.2% 22 18.2% 27 0.0% 15 13.3% 17 0.0% 22 4.5% 27 11.1% 15 13.3% 17 11.8% 22 9.1% 27 22.2% 15 20.0% 17 11.8% 22 36.4% 27 25.9% 15 40.0% 17 47.1% 22 22.7% 27 14.8% 15 26.7% 17 17.6% 22 9.1% 27 18.5% 15 6.7% 17 35.3% 22 18.2% 27 7.4% 15 40.0% 17 17.6% 22 36.4% 27 22.2% 15 73.3% 17 35.3% 22 4.5% 27 7.4% 15 0.0% 17 17.6% 22 4.5% 27 14.8% 15 26.7% 17 29.4% 22 13.6% 27 3.7% 15 0.0% 17 11.8% 22 9.1% 27 11.1% 15 0.0% 17 5.9% 22 0.0% 27 7.4% 15 13.3% 17 0.0% 22 13.6% 27 14.8% 15 6.7% 17 0.0% 22 31.8% 27 25.9% 15 13.3% 17 11.8% 22 9.1% 27 7.4% 15 20.0% 17 17.6% 22 0.0% 27 3.7% 15 0.0% 17 0.0% Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 10 7.80 20 5.80 6 4.50 14 6.43 13 7.69 18 5.67 8 7.13 12 5.92 14 6.71 19 6.37 4 5.25 7 5.43 15 6.07 22 5.82 10 6.50 11 5.55 17 7.00 20 6.60 9 6.56 11 5.82 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 12 7.33 10 3.80 5 4.40 4 4.50 11 6.73 12 6.17 6 5.67 6 5.33 12 6.17 11 4.91 7 5.14 7 6.00 12 5.67 11 5.91 4 2.75 7 5.29 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 15 7.07 19 6.37 8 5.88 8 5.75 13 6.46 17 5.71 7 5.14 8 5.50 11 5.36 15 4.87 9 5.67 7 5.86 13 4.77 17 5.76 13 6.23 9 4.89 14 6.07 22 5.64 12 5.25 8 5.00 9 6.11 16 5.56 7 5.00 8 6.88 10 6.30 11 4.45 5 4.40 6 6.50 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 15 7.27 15 5.00 8 5.13 7 6.71 11 7.55 14 4.86 8 4.38 7 5.57 18 8.17 17 6.59 11 6.09 7 6.14 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 18 7.50 23 6.17 14 6.29 13 6.62 16 6.94 18 5.83 11 5.64 11 6.64 17 7.65 17 5.18 11 5.55 11 6.27 17 8.00 22 6.23 11 5.91 13 6.77 19 9.47 21 8.05 13 7.62 14 8.21 Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 14 8.71 19 8.05 11 7.27 13 7.77 11 7.27 14 6.36 6 4.17 8 5.38 13 7.85 17 6.76 5 6.20 9 6.22 11 6.82 19 6.63 12 6.08 8 7.25 11 8.09 20 5.55 9 7.00 11 7.82 11 8.55 17 7.88 4 6.00 7 7.71 12 7.33 15 6.40 6 5.17 12 6.58 Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 21 14.3% 23 0.0% 13 15.4% 14 28.6% 21 9.5% 23 8.7% 13 0.0% 14 0.0% 21 19.0% 23 17.4% 13 15.4% 14 85.7% 21 33.3% 23 30.4% 13 76.9% 14 35.7% 21 23.8% 23 47.8% 13 7.7% 14 21.4% 21 4.8% 23 4.3% 13 0.0% 14 7.1% 21 19.0% 23 8.7% 13 23.1% 14 0.0% 21 42.9% 23 69.6% 13 38.5% 14 21.4% 21 28.6% 23 8.7% 13 0.0% 14 0.0% 21 0.0% 23 0.0% 13 7.7% 14 0.0% Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 15 6.73 19 6.16 11 5.18 6 5.67 10 8.20 16 5.13 6 5.50 4 7.25 10 7.90 13 7.62 8 5.88 8 7.13 13 6.62 15 5.60 6 5.00 5 5.80 13 7.46 16 7.31 8 6.13 10 8.40 13 7.23 13 6.69 7 6.29 4 7.50 15 8.07 18 6.33 10 6.20 10 7.70 Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 18 90.0% 21 91.3% 10 76.9% 11 78.6% 2 10.0% 2 8.7% 3 23.1% 3 21.4% Academia / Research Local Government Civil Society Private Sector Center N Mean N Mean N Mean N Mean 19 7.95 22 6.77 11 6.55 12 7.17 16 8.25 19 6.58 11 6.91 12 7.33 17 8.00 20 7.95 10 6.80 12 7.33 14 9.14 21 7.48 11 7.64 11 7.82 15 7.60 18 6.94 10 6.60 11 6.27 14 7.36 17 6.82 10 4.80 11 7.00 13 7.46 21 6.67 10 5.80 10 6.70 18 9.22 21 7.33 10 8.20 12 8.50 Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 19 10.5% 23 17.4% 13 23.1% 14 57.1% 19 89.5% 23 56.5% 13 69.2% 14 35.7% 19 5.3% 23 26.1% 13 7.7% 14 21.4% 19 36.8% 23 26.1% 13 23.1% 14 7.1% 19 52.6% 23 60.9% 13 61.5% 14 71.4% 19 0.0% 23 0.0% 13 0.0% 14 0.0% Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 15 75.0% 17 73.9% 8 61.5% 12 85.7% 5 25.0% 6 26.1% 5 38.5% 2 14.3% Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 15 13.3% 17 29.4% 8 50.0% 12 50% 15 13.3% 17 5.9% 8 25.0% 12 25.0% 15 13.3% 17 17.6% 8 37.5% 12 25.0% 15 73.3% 17 64.7% 8 75.0% 12 25.0% 15 40.0% 17 41.2% 8 37.5% 12 25.0% 15 20.0% 17 52.9% 8 50.0% 12 25.0% 15 46.7% 17 47.1% 8 37.5% 12 25.0% 15 13.3% 17 5.9% 8 0.0% 12 0.0% 15 6.7% 17 5.9% 8 0.0% 12 0.0% 15 6.7% 17 5.9% 8 12.5% 12 8.3% 15 13.3% 17 0.0% 8 0.0% 12 8.3% 15 0.0% 17 0.0% 8 12.5% 12 0.0% Academia / Research Local Government Civil Society Private Sector Center N % N % N % N % 15 53.3% 17 11.8% 8 75.0% 12 25.0% 15 20.0% 17 5.9% 8 12.5% 12 16.7% 15 33.3% 17 58.8% 8 37.5% 12 16.7% 15 20.0% 17 5.9% 8 12.5% 12 33.3% 15 66.7% 17 23.5% 8 50.0% 12 16.7% 15 6.7% 17 5.9% 8 25.0% 12 8.3% 15 46.7% 17 23.5% 8 37.5% 12 8.3% 15 53.3% 17 64.7% 8 75.0% 12 25.0% 15 26.7% 17 11.8% 8 0.0% 12 8.3% 15 53.3% 17 35.3% 8 25.0% 12 41.7% 15 20.0% 17 5.9% 8 12.5% 12 16.7% 15 6.7% 17 11.8% 8 12.5% 12 0.0% 15 0.0% 17 5.9% 8 0.0% 12 16.7% Appendix C: Responses to Selected Questions by Year BACKGROUND INFORMATION Q2. How familiar are you with the work of these organizations in FY 2021 FY 2024 Lesotho? (1-Not familiar at all, 10-Very familiar) N Mean N Mean 1 World Bank Group 99 6.36 152 6.95 2 International Monetary Fund n/a 152 5.26 3 United Nations n/a 151 7.28 4 European Union n/a 152 6.41 5 African Union n/a 152 5.96 6 African Development Bank (AfDB) n/a 152 5.65 Q3. Do you collaborate/work with the World Bank Group (WBG) in FY 2021 FY 2024 Lesotho? N % N % 1 Yes 58 54.7% 82 54.7% 2 No 48 45.3% 68 45.3% SECTION A: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN LESOTHO A1. How much do you trust each of the following institutions to do FY 2021 FY 2024 what is right for Lesotho? (1-Not at all, 10-Very much) N Mean N Mean 1 National government* 94 3.62 149 5.87 2 Local government n/a 144 5.29 3 Parliament / legislative branch n/a 146 5.13 4 Central Bank of Lesotho* 95 6.59 142 7.46 5 World Bank Group 95 6.98 143 7.24 Regional development banks and organizations (e.g., African 6 93 6.19 134 6.69 Union, African Development Bank (AfDB)) 7 International Monetary Fund 88 6.39 130 6.12 8 United Nations 97 7.22 142 7.32 9 Private sector^* 92 5.55 143 6.85 10 Civil society (e.g., NGOs, CBOs)^* 94 6.59 141 7.37 11 Academia / research centers n/a 140 7.39 12 Media^* 95 5.25 141 5.99 *Significant difference between years ^In FY21, these options were asked separately for international and domestic. For media, a third category specified "Web-based media". The mean o FY 2021 FY 2024 N Mean N Mean How effective is the World Bank Group (WBG) in helping A2 Lesotho achieve development results? 94 6.82 140 7.04 (1-Not effective at all, 10-Very effective) ^In FY21, the mean of overall effectiveness and achieves development results was taken for this comparison analysis. FY 2021 FY 2024 N Mean N Mean How significant a contribution do you believe the WBG’s A3 76 7.49 140 7.52 knowledge work make to development results in Lesotho? (1-Not significant at all, 10-Very significant) To what extent do you agree with the following statements? FY 2021 FY 2024 (1-Strongly disagree, 10-Strongly agree) N Mean N Mean The WBG currently plays a relevant role in development in A4 92 7.11 145 7.19 Lesotho The WBG’s work is aligned with what I consider the A5 90 7.11 144 7.08 development priorities for Lesotho The WBG has a positive influence on shaping development A6 82 7.10 141 7.05 policy in Lesotho A7 The WBG’s work helps end poverty in Lesotho n/a 143 6.58 SECTION B: WORLD BANK GROUP’S WORK AND EFFECTIVENESS IN LESOTHO B3. How EFFECTIVE has the WBG been at achieving development FY 2021 FY 2024 results in each of these areas of human development in Lesotho? (1-Not effective at all, 10-Very effective) N Mean N Mean 1 Education: more resilient and equitable education systems* 49 7.24 98 6.31 Health / nutrition: universal health coverage, primary health 2 systems, pandemic preparedness, eradicating infectious 60 7.08 110 6.56 diseases; improved nutrition system Social protection: pensions, social assistance, social safety 3 41 7.05 96 6.27 nets Social inclusion: increasing opportunities for marginalized 4 people to participate fully in markets, services, technologies, 43 7.23 103 6.10 and society* Gender equity: close gender gaps in health, education, social 5 34 6.18 103 6.61 protection, economic opportunities, and voice and agency *Significant difference between years B4. How EFFECTIVE has the WBG been at achieving development FY 2021 FY 2024 results in each of these areas of infrastructure in Lesotho? (1-Not effective at all, 10-Very effective) N Mean N Mean 1 Transport: roads, bridges, sustainable transportation 40 5.95 84 5.98 2 Water supply and sanitation infrastructure* 45 7.31 90 6.49 Digital development: digital infrastructure, digital services, 3 31 6.39 83 5.55 digital skills development Energy / extractives: access to energy, transition to cleaner 4 energy sources; governance of oil, gas, and mineral 37 6.68 81 5.68 resources* *Significant difference between years B5. How EFFECTIVE has the WBG been at achieving development FY 2021 FY 2024 results in each of these areas of finance / institutions / economic growth in Lesotho? (1-Not effective at all, 10-Very effective) N Mean N Mean Public sector governance: efficiency, effectiveness, 1 accountability, and transparency of the government 57 6.96 104 6.43 institutions Debt sustainability: management, relief, financing, and 2 93 5.66 transparency 3 Trade: access to markets, tariffs, customs 33 6.48 84 5.54 Private sector development: business regulation, access to 4 54 6.43 108 5.89 finance, improved competitiveness 5 Job creation / employment: labor policies, skills development 44 6.16 106 5.53 Macroeconomic stability: sustainable fiscal policy, effective 6 91 6.08 tax administration, monetary policy Regional integration: promote common physical and 7 37 7.14 74 5.59 institutional infrastructure* *Significant difference between years B6. How EFFECTIVE has the WBG been at achieving development results in each of these areas of environmental sustainability in FY 2021 FY 2024 Lesotho? (1-Not effective at all, 10-Very effective) N Mean N Mean Environment / natural resource management: air/water 1 quality, sustainable land and aquatic resource management, 32 5.78 91 6.16 biodiversity 2 Climate change: transition to low-carbon economy 41 6.71 83 5.69 Agriculture and food security: sustainable agriculture, 3 56 6.98 107 6.75 inclusive and efficient food systems^ ^In FY21, the mean of effectiveness of agriculture development and food security was taken for this comparison analysis. SECTION C: WORLD BANK GROUP’S ENGAGEMENT AND COLLABORATION IN LESOTHO C1. To what extent is the WBG an effective development partner in FY 2021 FY 2024 terms of the following? (1-To no degree at all, 10-To a very significant degree) N Mean N Mean 1 Responsiveness to needs in Lesotho 73 6.38 130 6.48 2 Access to WBG staff and experts* 71 5.70 116 6.63 3 Flexibility when circumstances change in Lesotho^ 79 5.81 114 6.41 4 Openness (sharing data and other information) 75 6.87 121 7.01 5 Being a long-term partner to Lesotho 69 8.00 128 8.35 *Significant difference between years ^In FY21, the mean of effectiveness of institutional flexibility and flexibility to changes in country context was taken for this comparison analysis. C2. To what extent is the WBG an effective development partner in FY 2021 FY 2024 Lesotho, in terms of collaborating with the following groups? (1-To no degree at all, 10-To a very significant degree) N Mean N Mean 1 National government 79 7.67 116 7.98 2 Local government n/a 83 6.18 3 Parliament of Lesotho n/a 90 6.49 4 Private sector 62 5.76 96 6.51 5 Civil society (e.g., NGOs, CBOs)* 62 5.39 95 6.72 Other development partners (African Union, African Development Bank; UN Agencies, European Union, IMF; 6 73 6.89 84 7.40 bilateral agencies of the US, UK, Germany, Japan, China, and Republic of South Africa) 7 Academia / research centers n/a 80 6.61 *Significant difference between years C4. To what extent do you agree with the following statements? (1- FY 2021 FY 2024 Strongly disagree, 10-Strongly agree) N Mean N Mean The WBG’s financial instruments (i.e., loans, credits, grants, 1 64 5.98 103 6.1 trust funds) meet the needs of Lesotho The conditions of the WBG’s financing are competitive 2 n/a 76 6.63 compared to markets 3 The WBG provides financial support in a timely manner^* 55 6.11 87 7.23 4 The WBG’s conditions on its lending are reasonable 52 6.21 79 6.09 The WBG insists on accountability through its lending (e.g., 5 n/a 94 7.44 performance-based financing, resources tied to results) The WBG’s Environmental and Social Framework 6 54 6.93 76 6.97 requirements are reasonable The WBG effectively monitors and evaluates the projects it 7 69 7.48 103 7.26 supports in Lesotho *Significant difference between years ^Compared to "The World Bank Group disburses funds promptly" in FY21 C6. To what extent do you agree with the following statements? (1- FY 2021 FY 2024 Strongly disagree, 10-Strongly agree) N Mean N Mean I am satisfied with the quality of the WBG’s knowledge work 1 n/a 112 7.25 in Lesotho 2 The WBG’s knowledge work is timely 62 6.87 106 7.19 Working with the WBG increases Lesotho’s institutional 3 72 6.76 108 7.53 capacity* The WBG brings global expertise to Lesotho as part of its 4 64 7.64 106 7.83 knowledge work^ 5 The WBG’s knowledge work is tailored to Lesotho’s context^^ 64 6.73 100 6.55 6 The WBG’s publications are adequately disseminated* 67 6.07 99 6.92 When I need to consult the WBG’s knowledge work, I know 7 n/a 99 7.06 how to find it 8 I anticipate using the WBG’s knowledge work in the future n/a 114 8.13 *Significant difference between years ^Compared to "Are source of relevant information on global good practices" in FY21 ^^Compared to "Are adaptable to Lesotho’s specific development challenges and country circumstances" in FY21