World Bank Group Country Survey FY 2023 – Malaysia
The World Bank Group is interested in gauging your views as someone involved in development
in Malaysia. The following survey will give us greater insight into how the Bank’s work is
perceived by its clients, partners, opinion leaders, and decision makers in Malaysia.
A local independent firm has been hired to oversee the logistics of this survey. This ensures
anonymity and confidentiality. None of the results will be attributable to a specific individual. We
hope you’ll be candid. If you feel that you do not have enough information on a subject to answer
a question, please select “Don’t know”.
If you have any questions about this survey, please contact us at:
countrysurveys@worldbankgroup.org
Please click the arrow below to begin the survey. By starting the survey, you indicate that you
have read the purpose of the survey and voluntarily agree to participate.
The World Bank Group Country Survey FY23 Malaysia page 1 of 15
1. Which of the following best describes your current affiliation? (Select only 1 response)
1 Office of the President, Prime Minister, Minister
2 Office of a Parliamentarian (Legislative body)
Government Institution: Employee of a Ministry / Ministerial Department / Project Implementation Unit /
3 Independent Government Institution (e.g., Central Bank, Regulatory or Oversight Agency) / Judiciary /
State-Owned Enterprise
4 Local Government Office or Staff
5 Bilateral or Multilateral Agency (e.g., embassy, development organization, development bank, UN Agency)
Civil Society Organization: local and regional (NGO; Community Based Organization; Private Foundation;
6
Professional / Trade association, Faith-Based Group, Youth Group)
7 Private Sector: Private Company / Financial Sector Organization / Private Bank
8 Academia / Research Institute / Think Tank
9 Media
10 Other (please specify)
2. How familiar are you with the work of the World Bank Group in Malaysia?
1 2 3 4 5 6 7 8 9 10
Not familiar at
Extremely familiar
all
3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC,
MIGA, ICSID) in your country?
1 Yes
2 No
4. Which, if any, of the following agencies of the World Bank Group do you primarily
collaborate/work with in Malaysia? (Select only 1 response)
1 The World Bank (IBRD)
2 The International Finance Corporation (IFC)
3 The Multilateral Investment Guarantee Agency (MIGA)
4 International Centre for Settlement of Investment Disputes (ICSID)
The World Bank Group Country Survey FY23 Malaysia page 2 of 15
SECTION A: OVERALL CONTEXT AND ATTITUDES TOWARD THE WORLD BANK GROUP IN
MALAYSIA
A1. In general, would you say that Malaysia is headed in ... ?
1 The right direction
2 The wrong direction
3 Not sure
A2. To what extent, do you trust each of the following groups to do what is right?
To no degree To a very significant Don't
at all degree know
1 The national government 1 2 3 4 5 6 7 8 9 10
2 Local government 1 2 3 4 5 6 7 8 9 10
3 Parliament/legislative branch 1 2 3 4 5 6 7 8 9 10
4 Malaysia Central Bank (Bank Negara Malaysia) 1 2 3 4 5 6 7 8 9 10
5 The World Bank Group 1 2 3 4 5 6 7 8 9 10
6 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10
7 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10
8 Regional development banks (ADB, JICA, etc.) 1 2 3 4 5 6 7 8 9 10
9 Private sector 1 2 3 4 5 6 7 8 9 10
10 Civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10
11 Academia/think tanks/research institutions 1 2 3 4 5 6 7 8 9 10
12 Media 1 2 3 4 5 6 7 8 9 10
A3. How effective has the World Bank Group been in achieving development results in
Malaysia?
1 2 3 4 5 6 7 8 9 10
Not effective at
Very effective Don't know
all
The World Bank Group Country Survey FY23 Malaysia page 3 of 15
SECTION A: OVERALL CONTEXT AND ATTITUDES TOWARD THE WORLD BANK GROUP IN
MALAYSIA
To what extent do you agree/disagree with the following statements about the World Bank
Group’s work in Malaysia?
Strongly Strongly Don't
disagree agree know
The World Bank Group currently plays a relevant role in
A4 1 2 3 4 5 6 7 8 9 10
development in Malaysia.
The World Bank Group’s work is well aligned with what
A5 1 2 3 4 5 6 7 8 9 10
I consider the development priorities for Malaysia.
The World Bank Group’s work helps end extreme
A6 1 2 3 4 5 6 7 8 9 10
poverty in Malaysia.
A7. To what extent does the World Bank Group influence the development agenda in
Malaysia?
1 2 3 4 5 6 7 8 9 10
To no degree at To a very
Don't know
all significant degree
A8. How significant a contribution do you believe the World Bank Group's knowledge work
and activities make to development results in Malaysia?
Knowledge work includes analytical reports, data, policy notes, hands-on advice, and knowledge-sharing
workshops or training programs. This may be delivered as part of ongoing WBG operations or through
Reimbursable Advisory Services (RAS).
1 2 3 4 5 6 7 8 9 10
Not significant at all Very significant Don't know
The World Bank Group Country Survey FY23 Malaysia page 4 of 15
SECTION B: DEVELOPMENT PRIORITIES IN MALAYSIA
B1. Which areas should the World Bank Group prioritize in its work in Malaysia to have the
most impact on development results in the country? (Choose no more than 5)
Gender equity: close gender gaps in health, education, social protection, economic opportunities, and voice
1
and agency
2 Water supply and sanitation infrastructure
Health: universal health coverage, primary health systems, pandemic preparedness, eradicating infectious
3
diseases
4 Transport: roads, bridges, sustainable transportation
Energy / Extractives: access to energy, transition to cleaner energy sources; governance of oil, gas, and
5
mineral resources
Public sector governance: efficiency, effectiveness, accountability, and transparency of government
6 institutions
7 Agriculture and food security: sustainable agriculture, inclusive and efficient food systems
8 Education: education quality, more resilient and equitable education systems
9 Climate change: mitigation, adaptation, and transition to a low-carbon economy
10 Digital Development: digital infrastructure, digital services, digital skills development
11 Macroeconomic stability: sustainable fiscal policy, effective tax administration, monetary policy
Social Inclusion: increasing opportunities for marginalized people to participate fully in markets, services, and
12
society
13 Crime and violence: violence prevention and law enforcement
14 Private sector development: business regulation, access to finance, improved competitiveness
Environment / Natural resource management: air/water quality, sustainable land and aquatic resource
15
management, biodiversity; disaster risk management
16 Urban development: urban planning, services, and institutions
17 Cost of living / income inequality
18 Law and justice: efficient and fair justice institutions
19 Foreign direct investment
20 Trade: access to markets, tariffs, customs
21 Social protection: pensions, social assistance, social safety nets
22 Job creation / employment: labor policies, skills development
23 Regional integration: promote common physical and institutional infrastructure
24 Debt sustainability: management, relief, financing, and transparency
25 Other (please specify): ________________________
The World Bank Group Country Survey FY23 Malaysia page 5 of 15
SECTION B: DEVELOPMENT PRIORITIES IN MALAYSIA
B2. What is your level of concern for each of the potential impacts of climate change as it
affects your country?
Not
A little Somewhat Very
concerned
concerned concerned concerned
at all
1 Forest fires
2 Decreased crop yields/food insecurity
3 Climate-driven migration
4 More frequent and severe floods
5 More frequent and severe droughts / heatwaves
6 Effects on public health
7 Air pollution
8 Extinction of plant/animal species
9 Land and forest degradation
10 Loss of jobs
Increase in natural disasters (for example, cyclones or
11
sea-level surges)
12 Increase erosion of shoreline
13 Unsafe drinking water
14 Diminished water supply for people and the economy
The World Bank Group Country Survey FY23 Malaysia page 6 of 15
SECTION C: EFFECTIVENESS OF WORLD BANK GROUP WORK AND ENGAGEMENT IN
MALAYSIA
C1. When thinking about the WBG’s role in Malaysia, which activity or activities do you VALUE
the most? (Choose no more than 2)
Bringing together different stakeholder groups (including other development agencies and donors) to
1
support Malaysia’s development efforts
2 Providing data and statistics
3 Producing research on global development issues (e.g., reports, publications, research papers)
4 Providing advisory services and analytics to support design or implementation of policies
Providing financial resources (i.e., investment lending, Development Policy Loans, Trust Funds,
5
Program-for-Results)
6 Capacity building and training
7 Mobilizing third-party financial resources
8 Other (please specify): ________________________
To what extent is the WBG an effective development partner in Malaysia, in terms of each of
the following?
To no degree To a very significant Don't
at all degree know
C2 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10
C3 Access to WBG staff and experts 1 2 3 4 5 6 7 8 9 10
C4 Flexibility when circumstances change 1 2 3 4 5 6 7 8 9 10
C5 Being a long-term partner 1 2 3 4 5 6 7 8 9 10
C6. Which THREE of the following groups should the WBG collaborate with more in
Malaysia? (Choose no more than 3)
1 The national/federal government
2 Local government
3 Parliament/legislative branch
4 Regional development banks (ADB, JICA, etc.)
5 Private sector
6 Civil society (e.g., NGOs, CBOs)
7 Other donors and development partners
8 Academia/think tanks/research institutions
9 Media
10 Other (please specify): ________________________
The World Bank Group Country Survey FY23 Malaysia page 7 of 15
SECTION C: EFFECTIVENESS OF WORLD BANK GROUP WORK AND ENGAGEMENT IN
MALAYSIA
C7. To what extent is the WBG an effective development partner in Malaysia, in terms of
collaborating with the following groups:
To no degree To a very significant Don't
at all degree know
1 The national/federal government 1 2 3 4 5 6 7 8 9 10
2 Local government 1 2 3 4 5 6 7 8 9 10
3 Parliament/legislative branch 1 2 3 4 5 6 7 8 9 10
Regional development banks (ADB, JICA,
4 1 2 3 4 5 6 7 8 9 10
etc.)
5 Private sector 1 2 3 4 5 6 7 8 9 10
6 Civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10
7 Other donors and development partners 1 2 3 4 5 6 7 8 9 10
Academia/think tanks/research
8 1 2 3 4 5 6 7 8 9 10
institutions
9 Media 1 2 3 4 5 6 7 8 9 10
The World Bank Group Country Survey FY23 Malaysia page 8 of 15
SECTION C: EFFECTIVENESS OF WORLD BANK GROUP WORK AND ENGAGEMENT IN
MALAYSIA
The following questions ask about the WBG’s advisory services and analytical (knowledge)
work in Malaysia.
Advisory services and analytics are non-lending activities that help clients or audiences advance a
development objective. These may include analytical reports, data, policy notes, hands-on advice, and
knowledge-sharing workshops or training programs. Advisory services and analytics may be delivered as
part of ongoing World Bank Group operations or through Reimbursable Advisory Services (RAS).
C8. Have you used the WBG’s advisory services and analytics in the past?
1 Yes
2 No
3 Not sure
To what extent do you believe that the WBG Global Knowledge and Research Hub in Malaysia:
To no degree at To a very significant Don't
all degree know
Provides opportunity for Malaysia to share
C9 more broadly its knowledge with 1 2 3 4 5 6 7 8 9 10
developing countries
Helps Malaysia strengthen its research
C10 1 2 3 4 5 6 7 8 9 10
capacity
Helps Malaysia’s efforts to reach developed
C11 1 2 3 4 5 6 7 8 9 10
nation status
The World Bank Group Country Survey FY23 Malaysia page 9 of 15
SECTION C: EFFECTIVENESS OF WORLD BANK GROUP WORK AND ENGAGEMENT IN
MALAYSIA
C12. To what extent do you agree/disagree with the following statements?
(If you have NO exposure to, or experience with, the World Bank Group’s advisory services and analytical work
– please respond “Don’t know”)
Strongly Strongly Don't
disagree agree know
I am satisfied with the quality of the WBG’s advisory
1 1 2 3 4 5 6 7 8 9 10
services and analytical work in Malaysia.
The WBG’s advisory services and analytical work are
2 1 2 3 4 5 6 7 8 9 10
timely.
The World Bank Group’s advisory services and
3 analytical work include appropriate level of 1 2 3 4 5 6 7 8 9 10
stakeholder involvement during preparation
The WBG brings global expertise to Malaysia as part
4 1 2 3 4 5 6 7 8 9 10
of its advisory services and analytical work.
The World Bank Group’s analytical products are
5 1 2 3 4 5 6 7 8 9 10
adequately disseminated
The WBG’s advice and recommendations are
6 1 2 3 4 5 6 7 8 9 10
tailored to Malaysia’s context.
I anticipate using the WBG's advisory services and
7 1 2 3 4 5 6 7 8 9 10
analytical work in the future.
SECTION D: THE WORLD BANK GROUP IN MALAYSIA GOING FORWARD
D1. In your opinion, what is the most important thing the WBG could do to help increase
its effectiveness in Malaysia? (Please be specific)
The World Bank Group Country Survey FY23 Malaysia page 10 of 15
SECTION E: COMMUNICATION AND INFORMATION SHARING
E1. How do you get most of your information about economic and social development
issues in Malaysia? (Choose no more than 3)
1 Television (TV) 6 Blogs
2 Radio 7 Podcasts
3 Newspapers (Print or online) 8 e-Newsletters
4 Social media
9 Other (please specify): _________________
5 Research papers / Official statistics
E2. How would you prefer to obtain information from the WBG?
(Choose no more than 3)
1 e-Newsletters 6 Website
Direct contact with staff (e.g., in person,
2 7 Direct messaging (e.g., WhatsApp, Telegram, Viber)
virtually, phone, email)
Event/conference/ seminar/workshop (in person
3 Blogs 8
or online)
4 Social media (e.g., Facebook, Twitter) 9 Interviews and press conferences
5 Podcasts 10 Other (please specify): _________________
E3. Do you recall seeing or hearing anything about the WBG in the last 30 days?
1 Yes
2 No
E4. Where do you recall seeing or hearing this information? (Check all that apply)
1 Television (TV)
2 Radio
3 Newspapers (Print or online)
4 Event / conference / seminar (in person or online)
5 WBG Website
6 Social media
7 Direct contact with WBG staff (e.g., in person, virtually, phone, email)
8 Blogs
9 Podcasts
10 e-Newsletters
11 Direct messaging (e.g., WhatsApp, Telegram, Viber)
12 Other (please specify): _________________
The World Bank Group Country Survey FY23 Malaysia page 11 of 15
SECTION E: COMMUNICATION AND INFORMATION SHARING
E5. On what social media platforms do you recall seeing this information? (Check all that
apply)
1 Facebook
2 Instagram
3 Twitter
4 LinkedIn
5 YouTube
6 WhatsApp
7 Other (please specify): _________________
E6. What topics were included in what you saw or heard? (Check all that apply)
1 WBG work or research on climate change (mitigation, adaptation)
2 WBG work or research on food insecurity
3 WBG work to provide debt relief for developing countries
4 WBG global economic forecasts
5 WBG research or work in support for education systems in developing countries
6 WBG work or research on energy (increasing energy supply, reducing dependence of fossil fuels)
7 WBG work or research on inclusive growth in Malaysia
8 WBG work or research to promote Sustainable Finance in Southeast Asia
9 Other (please specify): ________________________
The World Bank Group Country Survey FY23 Malaysia page 12 of 15
SECTION E: COMMUNICATION AND INFORMATION SHARING
E7. To what extent do you agree with the following statements:
To no degree To a very significant Don't
at all degree know
The WBG helps address the current food crisis and
1 enables greater preparedness to future food 1 2 3 4 5 6 7 8 9 10
security crises
The WBG supports countries to ensure transition to
2 1 2 3 4 5 6 7 8 9 10
more diversified and cleaner sources of energy
The WBG helps countries boost climate resilience
3 1 2 3 4 5 6 7 8 9 10
and mitigate the effects of climate challenge
The WBG provides support to improve access and
4 1 2 3 4 5 6 7 8 9 10
quality of education in developing countries.
The WBG is committed to comprehensive debt
5 solutions that bring significant benefits to people in 1 2 3 4 5 6 7 8 9 10
poor countries
The WBG’s work on inclusive growth aims to ensure
6 that the benefits of economic development are 1 2 3 4 5 6 7 8 9 10
shared equitably across all segments of society
The WBG leverages Malaysia's expertise in Islamic
finance, green finance, and socially responsible
7 1 2 3 4 5 6 7 8 9 10
investing to promote sustainable finance in
Southeast Asia
The World Bank Group Country Survey FY23 Malaysia page 13 of 15
SECTION E: COMMUNICATION AND INFORMATION SHARING
E8. Over the past SIX MONTHS, how often did you engage with the WBG in any of the
following ways?
Every few Every few Every few Not
DAYS WEEKS MONTHS at all
Read or heard a story about the WBG in national or local media
1
(newspaper, TV, radio)
Read or heard a story about the WBG in international media
2
(newspaper, TV, radio)
3 Read a WBG post / tweet on social media
4 Visited a WBG website (e.g., read a blog, used its data)
Attended a WBG event/conference/seminar/workshop (in
5
person or online)
6 Read some, or all, of a WBG research paper or publication
Had an exchange with WBG staff, in person, virtually, or by
7
phone/email/text
8 Read a WBG e-newsletter
The World Bank Group Country Survey FY23 Malaysia page 14 of 15
SECTION F: BACKGROUND INFORMATION
F1. Which, if any, of the following is the primary specialization of your work?
(Select only 1 response)
1 Education 11 Trade
2 Health 12 Environment / Natural resource management
Poverty reduction, social protection, labor policies,
3 13 Climate change
jobs
4 Gender 14 Agriculture and food security
5 Transport 15 Urban development
6 Water, sanitation 16 Disaster risk management
7 Digital development 17 Finance and markets
8 Energy / Extractives 18 Generalist (specialize in multiple sectors)
9 Public sector governance, anti-corruption 19 Other (please specify): ____________________
10 Macroeconomics, fiscal management 20 None of the above
F2. Within your organization, would you describe yourself as ….
1 Junior level
2 Mid-level staff
3 Mid-level decision-maker / manager
4 Senior level
F3. What’s your gender?
1 Female
2 Male
F4. What’s your age?
1 25 and under
2 26-35
3 36-45
4 46-55
5 56 and above
F5. Which best represents your geographic location?
1 Putrajaya and Kuala Lumpur / Klang Valley
2 Rest of Peninsular Malaysia
3 Sabah
4 Sarawak
Thank you for completing this survey!
The World Bank Group Country Survey FY23 Malaysia page 15 of 15