The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) Fourth Public Sector Modernization Project (P176803) EUROPE AND CENTRAL ASIA | Armenia | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2022 | Seq No: 4 | ARCHIVED on 22-Dec-2023 | ISR59302 | Implementing Agencies: Prime Minister's Office, Republic of Armenia Key Dates Key Project Dates Bank Approval Date: 03-Mar-2022 Effectiveness Date: 14-Nov-2022 Planned Mid Term Review Date: 30-May-2025 Actual Mid-Term Review Date: Original Closing Date: 31-Mar-2028 Revised Closing Date: 31-Mar-2028 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The project development objective is to improve the efficiency of and access to selected public services for businesses and citizens. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Component 1: Modernization of Public Administration:(Cost $8.20 M) Component 2: Digital Service Delivery:(Cost $16.00 M) Component 3: Data Management and Digital Infrastructure:(Cost $4.00 M) Component 4: Project Management:(Cost $1.70 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Moderate Moderate Implementation Status and Key Decisions The PSMP4 project is in its 2nd year of implementation (effective since November 2022). The project has faced a slight implementation delay with regard to changes in governance arrangements. However, the Government demonstrated high level commitment and a Roadmap is agreed to expedite the implementation in coming months. 12/22/2023 Page 1 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Moderate Moderate Moderate Macroeconomic Moderate Moderate Moderate Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Moderate Moderate Moderate Institutional Capacity for Implementation and Substantial Substantial Substantial Sustainability Fiduciary Moderate Moderate Low Environment and Social Low Low Low Stakeholders Moderate Moderate Moderate Other Substantial -- -- Overall Moderate Moderate Moderate Results PDO Indicators by Objectives / Outcomes Efficiency of Public Services IN01381809 ►Decrease in time to obtain central government and local level services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Current duration (in Current duration (in days) Baselines of selected days) to obtain selected to obtain selected public five services are the public services, for each services, for each service following: service and average for and average for the 1. Buy and Sale of the sample (current sample (current duration Apartment-75 hours 50% (the target duration (in days) to (in days) to obtain 2. Buy and Sale of a considers 50% obtain selected public selected public services, Car-27 hours increase of time Value services, for each service for each service and 3. Registration of the efficiency of public and average for the average for the sample to Place of Residence-75 services related to sample to be measured be measured upon hours their baseline status) upon selection of five or selection of five or six 4. Business six essential services by essential services by Registration-2,5 hours effectiveness of the effectiveness of the 5. Receiving Age project) project) Pension -12 days Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 % decrease in time to obtain central government and local level services (target 50%) The services have been agreed and established in the Project Operational Manual, with the respective Comments: baselines established. Those baselines were formalized through the POM for formal/legal tracking prospect. 12/22/2023 Page 2 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) IN01381831 ►Increase in citizen satisfaction with selected public services supported by the project, as measured by surveys and embedded feedback mechanisms, disaggregated by gender (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Current level of citizen satisfaction (the current Current level of citizen state of citizen satisfaction (the current The survey is currently 20% (the target satisfaction by select five state of citizen being finalized with a considers 20% or six public services to satisfaction by select five plan to be submitted Value increase of citizen be measured through a or six public services to for the Bank's record satisfication related to survey within the 1st year be measured through a by due date their baseline status) of the project). survey within the 1st year (December 31, 2023). of the project). Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Percentage increase in citizen satisfaction with selected services supported by the project, as measured by surveys and embedded feedback mechanisms, disaggregated by gender. A M&E firm has been selected and contracted by the client. The survey on citizen satisfaction has been Comments: started. The survey is being finalized currently with the plan to be submitted for the Bank's review by due date (December 31, 2023). IN01381833 Female (Text, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value N/A N/A N/A 20% Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Access to Digital Public Services IN01381810 ►Increase in use of digital public services, disaggregated by gender (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 5% current level of use of 5% current level of use of 5% current level of use accessible digital public Value accessible digital public of accessible digital 25% services. services. public services. Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 % increase in use of digital public services, disaggregated by gender, and channel (mobile, portal, target Comments: 25 %) IN01381832 Female (Text, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 2% 2% 2% 10% Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 12/22/2023 Page 3 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) Intermediate Results Indicators by Components Component 1: Modernization of Public Administration IN01381835 ►Number of Senior Executive Service Positions filled (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: Public servants in executive or managerial positions that have attained full tenure. IN01381838 ►HRMIS digital modules relating to Senior Executive Service (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Digital modules relating to Senior Executive Service Value N/A N/A N/A developed and harmonized with the HRMIS system Date 20-Sep-2021 05-Jun-2023 05-Jun-2023 30-Sep-2027 Comments: New modules of HRMIS for Senior Executive Service available in the HRMIS system. Component 2: Digital Service Delivery IN01381836 ►Percentage of tax payers (disaggregated by gender) accessing tax service electronic systems via mobile (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: % of tax payers accessing tax service electronic systems via mobile. IN01381839 Of which female (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 IN01381841 ►Percentage of public services available digitally at the central government, disaggregated by channel – mobile, portal (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target 12/22/2023 Page 4 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) Value 20.00 20.00 20.00 50.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 % increase in the availability of digital public services at the central government – disaggregated by Comments: channel (50% on portal, 20% through mobile) IN01381842 Mobile (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 IN01381843 Portal (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 20.00 20.00 20.00 50.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 IN01381844 ►Percentage of public services available digitally at the local level, disaggregated by channel – mobile, portal (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: % increase in the availability of digital public services at the local government – disaggregated by channel IN01381845 Mobile (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 10.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 IN01381846 Portal (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 20.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 IN01381847 ►Percentage of eligible citizens enrolled on digital ID (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 10.00 12/22/2023 Page 5 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: Percentage increase in enrollment of digital ID IN01381848 ►Number of service delivery systems interoperable with digital ID (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 5.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: Number of service delivery systems interoperable with digital ID IN01381849 ►Number of calls effectively handled through GBV hotline per the protocol (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 550.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Number of calls effectively handled through the GBV hotline annually by providing information or making Comments: referrals. Component 3: Data Management and Digital Infrastructure IN01381834 ►Study on cloud readiness assessment and roadmap developed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Study on cloud readiness assessment Value N/A N/A N/A and roadmap developed. Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: Disaster recovery center IN01381837 ►Findings of the cybersecurity assessment addressed and implemented (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 80.00 Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: Findings of the cyber security assessment addressed and implemented IN01381840 ►AI piloted in Government System/s (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 12/22/2023 Page 6 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) 3 AI Proof-of-concepts Value 0.00 0.00 0.00 piloted in Government System/s Date 20-Sep-2021 05-Jun-2023 05-Dec-2023 30-Sep-2027 Comments: Number of AI PoC completed in use cases Overall Comments IR The project is in its' first year of implementation (since effectiveness in November 2022). The results will be started to be observed in several months. Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P176803 IBRD-93380 Effective USD 29.90 29.90 0.00 1.37 28.47 4.6% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P176803 IBRD-93380 Effective 03-Mar-2022 18-Mar-2022 14-Nov-2022 31-Mar-2028 31-Mar-2028 Cumulative Disbursements 12/22/2023 Page 7 of 8 The World Bank Implementation Status & Results Report Fourth Public Sector Modernization Project (P176803) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 12/22/2023 Page 8 of 8