THE UNITED REPUBLIC OF TANZANIA PRESIDENT'S OFFICE - REGIONAL ADMINISTRATION AND LOCAL GOVERNMENT (PO-RALG) TANZANIA RURAL AND URBAN ROADS AGENCY (TARURA) STAKEHOLDERS ENGAGEMENT PLAN FOR DAR ES SALAAM METROPOLITAN DEVELOPMENT PROJECT PHASE TWO July 2023 1 EXECUTIVE SUMMARY Project Background and Objective The Government of the United Republic of Tanzania(URT) with financial support from the World Bank formulated a project known as Dar es Salaam Metropolitan Development Project with the aim of supporting the implementation of the Dar es Salaam Master plan through financing the construction of critical infrastructure and services such as roads with lights, dispensaries, markets, recreational areas in all three municipalities in the Region of Dar es Salaam. This project, referred to as DMDP was completed in 2022. Further negotiations with the World Bank resulted into the scaling up of the previous project to phase two hence, DMDP Phase Two. Like the previous one, this phase will entail: (i) increasing coverage of project activities to include the newly established Ubungo and Kigamboni Municipalities of Dar es Salaam; (ii) implementing infrastructure sub-projects that were planned to be executed under DMDP Phase 1; (iii) make further interventions to address high demand for infrastructure development. The Project Development Objective (PDO) of DMDP Phase 2 is to improve urban services and institutional capacity and strengthen climate resilient development in the Dar es Salaam Metropolitan Area.; the Project will include the following project components: Component 1: Climate-Smart Priority Infrastructure, Component 2: Metropolitan Solid Waste Management Infrastructure and Services, Component 3: Strengthening Urban Institutions and Component 4: Project Management. Project Geographical Location The proposed DMDP 2 Project will be implemented in the Dar es Salaam Region will cover 5 LGAs namely, Ubungo Municipal Council, Kinondoni Municipal Council, Temeke Municipal Council, Kigamboni Municipal Council and the Dar es Salaam City Council. Objective/Description of SEP Activities to be implemented under this phase will in one way or another touch interest of various stakeholders and for that matter a plan on how to engage with these parties is critical. The overall objective of this SEP is to define a program for stakeholder engagement, including public information disclosure and consultation throughout the entire project cycle. The DMDP 2 is being prepared under the World Bank’s Environment and Social Framework (ESF), specifically per Environmental and Social Standard ESS10 on Stakeholder Engagement and Information Disclosure. Stakeholder identification and analysis In order to meet best practice approaches, the project will apply various principles for stakeholder engagement that include openness and life-cycle approach, informed participation, flexibility and feedback as well as inclusiveness and sensitivity Affected parties and other interested parties The main project beneficiaries are the communities living in Dar es Salaam who will benefit from improved infrastructures to be constructed by the project as well as other people who visit Dar es Salaam, considering that the Region is the National Commercial City. Categories include positively and negatively affected parties, disadvantaged/vulnerable individuals or groups as well as other interested parties. 2 Stakeholder needs and methods, tools, and techniques for stakeholder engagement Different techniques and tools can be used to engage stakeholders; the criteria considered when deciding the frequency and engagement technique to be used to consult a particular stakeholder group include, the extent of impact of the project, extent of influence of the stakeholder group on the project; and the culturally acceptable engagement and information dissemination methods. Sub Project implementers in every stage shall identify relevant stakeholders and by using suitable methods will conduct consultations. The Government of Tanzania through PO-RALG has shared various information to the public at large regarding the DMDP 2 project; the various Environmental and Social Safeguard documents will also be disclosed to stakeholders. Resources and Responsibilities for implementing stakeholder engagement activities For the successful implementation of Stakeholders Engagement activities there must be dedicated resources required. These resources include financial resources and specified roles played by PO- RALG/TARURA and the LGAs. The PORALG/TARURA WBCU and the Directors of the Five implementing agencies will be in charge of stakeholder engagement activities. The tentative annual budget for the SEP per annum per LGA is estimated at USD 180,000,000 and is included in component three and four of the project. The respective LGA Director will appoint a focal person within the Project Implementing Unit (PIT) who will have the responsibility of coordinating the implementation of SEP. Summary of consultations carried out Consultations done so far were at the level of the Nation, Region and LGAs where detailed issues associated with timely compensation where partial land take happens, engagement of local youth in employment, support of women groups in the preparation of food for workers. Others will be known when specific sites for sub projects are identified Grievance Redress Mechanism Grievance Redress Mechanism (GRM is a formal process for receiving, evaluating and redressing grievances from affected communities and the public. The DMDP 2 Project recognizes vulnerability of the different project’s participants to be involved or affected by the project. The GRM is therefore meant to provide an avenue for affected person/s, groups or interested stakeholders to formally have their concerns addressed. GRM Committees at Mtaa/ Street, ward, District as well as Ministerial levels, will be established and adequately capacitated. The first entry point will be Mtaa; therefore, stakeholders should be aware of this office. At this point, the LGAs need to establish committees for which grievances can be submitted. Monitoring will be conducted as a routine exercise to avoid recurrence of grievances throughout the project cycle. For efficiency of Grievance Record Keeping, it is recommended that each LGA establish a specific register in which, only grievances related to this project activities will be recorded. Within each LGA, there are staff with the responsibility of handling gender-based violence (GBV) and sexual exploitation and abuse / sexual harassment (SEA/SH) issues and with close collaboration with the Ministry of Gender, the police force and local leaders. The officer responsible for gender at the LGA will work closely with other safeguard team that are likely to have minimum awareness on GBV issues. A Grievance Redress Mechanism will also exist for workers; Under the DMDP 2 a Labor Management Procedure will be prepared and shared to the relevant stakeholders that includes the contractor; the Labour Management Plan (LMP) will provide details of how grievances will be handled for workers; this will include ensuring that workers are aware of the mechanism. 3 CONTENTS EXECUTIVE SUMMARY .................................................................................................................................. 2 CONTENTS ..................................................................................................................................................... 4 LIST OF TABLES .............................................................................................................................................. 6 ABBREVIATIONS AND ACRONYMS ................................................................................................................ 7 1.0 Introduction ...................................................................................................................................... 9 1.1 Project Background ....................................................................................................................... 9 1.2 Project Objective ................................................................................................................................. 9 1.3 DMDP 2 Project Geographical Location ............................................................................................ 10 2.0 Objective/Description of SEP ................................................................................................................ 10 3.0 Stakeholder identification and analysis ................................................................................................ 11 3.1 Methodology ..................................................................................................................................... 11 3.2 Affected parties and other interested parties .................................................................................. 11 3.3 Positively affected parties ................................................................................................................. 11 3.4 Negatively affected parties ............................................................................................................... 12 3.5 Other interested parties.................................................................................................................... 12 3.6 Disadvantaged/vulnerable individuals or groups ............................................................................. 15 4.0. Summary of project stakeholder needs and methods, tools, and techniques for stakeholder engagement ................................................................................................................................................ 20 4.1 Proposed strategy for information disclosure .................................................................................. 21 4.2 Stakeholder Engagement Plan .......................................................................................................... 21 4.2.1 Review of Comments ................................................................................................................. 23 4.3 Reporting back to stakeholders ........................................................................................................ 24 5.0 Resources and Responsibilities for implementing stakeholder engagement activities ....................... 24 5.1. Resources ......................................................................................................................................... 24 5.1.1 Resources and Commitment at PO-RALG/TARURA level ........................................................... 24 5.1.2 Resources and Commitment at LGAs level ......................................................................... 24 5.3 Person Responsible ........................................................................................................................... 25 4 5.4 Management functions and responsibilities ..................................................................................... 26 6.0 Grievance Redress Mechanism ............................................................................................................. 26 6.1 Establish Grievance Handling Committees at various levels ............................................................ 26 6.2 Project procedures for Grievance Management ............................................................................... 27 6.3 Monitoring and Reporting ................................................................................................................. 28 6.4 Guidance for the Development of a Stakeholders GRM ................................................................... 28 6.5 Grievance Record Keeping ................................................................................................................ 28 6.6 Responsibility for implementing a Complaints Management Procedure ......................................... 29 6.7 Gender Based Violence (GBV), Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH). 29 6.8 PIT’s capacity to prevent and respond to GBV risks ......................................................................... 30 6.9 Grievance Mechanism for GBV/SEA.................................................................................................. 30 6.10 Labor Grievance Mechanism........................................................................................................... 30 7.0 Monitoring and Reporting of SEP .......................................................................................................... 30 7.1 Reporting under SEP ......................................................................................................................... 31 7.2 Report format.................................................................................................................................... 31 7.3 Summary of how SEP implementation will be monitored and reported.......................................... 31 7.4 Reporting back to stakeholder groups .............................................................................................. 32 ANNEXES ..................................................................................................................................................... 32 Annex 1: Stakeholders’ Views and Concerns for the DMDP 2 Project.................................................... 32 Annex 2: List of Stakeholders for DMDP II’ ............................................................................................. 41 Annex 3: Stakeholder GRM .................................................................................................................... 43 5 LIST OF TABLES Table 1: The identified stakeholders, their importance and phases that they would be consulted. ......... 12 Table 2: Strategies to incorporate the views of vulnerable groups ............................................................ 15 Table 3: Number of Meeting Participants Segregated by Gender .............................................................. 18 Table 4: Stakeholder engagement techniques............................................................................................ 20 Table 5: Example of Stakeholders' Communication Strategies for DMDP 2 Project .................................. 21 Table 6: Tentative Annual Budget for SEP Implementation per LGA .......................................................... 25 Table 7: Proposed format of contacts details of the focal person at the LGA ............................................ 26 6 ABBREVIATIONS AND ACRONYMS CBO Community-Based Organizations CMT Council Management Team CSOs Civil Society Organizations DAWASCO Dar es Salaam Water and Sewerage Authority DC District Commissioner DCC Dar es Salaam City Council DMDP Dar es Salaam Metropolitan Development Project EDMS Electronic Data Management Systems ESCP Environmental and Social Commitment Plan ESF Environment and Social Framework ESIA Environment and Social Impact Assessment ESMF Environment and Social Management Framework ESMP Environment and Social Management Plan ESS Environment and Social Standards FBO Faith-Based Organizations GBV Gender Based Violence GHC Grievance Handling Committee GRC Grievance Redress Committee GRM Grievance Redress Mechanism KMC Kinondoni Municipal Council LATRA Land Transport Regulatory Authority LGA Local Government Authorities LMP Labour Management Procedures NBS Nature-Based Solutions NEMC National Environment Management Council. NGO Non-Governmental Organization NSSF National Social Security Fund OSHA Occupational Safety and Health Authority PAP Project Affected Person PCT PO-RALG/TARURA World Bank Coordinating Team PDO Project Development Objective PIT Program Implementing Team PORALG President’s Office – Regional Administration and Local Governments RAP Resettlement Action Plans RPF Resettlement Policy Framework RUWASA Rural Water Supply and Sanitation Agency SEA Sexual Exploitation and Abuse SEP Stakeholders Engagement Plan SH Sexual Harassment SOP Series of Projects SWM Solid Waste Management 7 TABOA Tanzania Bus Owners Association TACTIC Tanzania Cities Transforming Infrastructure and Competitiveness TANESCO Tanzania Electric Supply Company TANROADS Tanzania National Roads Agency TARURA Tanzania Rural and Urban Roads Agency TFS Tanzania Forest Services TSCP Tanzania Strategic Cities Project TTCL Tanzania Telecommunications Corporation ULGSP Urban Local Government Support Program VPO Vice President’s Office WBCU World Bank Coordinating Unit WDC Ward Development Committee 8 1.0 Introduction 1.1 Project Background The Government of the United Republic of Tanzania (URT) with financial support from the World Bank formulated a project known as Dar es Salaam Metropolitan Development Project with the aim of supporting the implementation of the Dar es Salaam Master plan through financing the construction of critical infrastructure and services such as roads with lights, dispensaries, markets, recreational areas in all three municipalities in the Region of Dar es Salaam. This project, referred to as DMDP was completed in 2022. Further negotiations with the World Bank resulted in the scaling up of the previous project to phase two hence, DMDP Phase Two. Over the last twelve years, President’s Office – Regional Administration and Local Governments (PORALG) has successfully implemented the Tanzania Strategic Cities Project (TSCP), the Urban Local Government Support Program (ULGSP); and the Dar es Salaam Metropolitan Development Project (DMDP), which closed on January 2, 2023. Together, these projects aimed to improve management, planning, and service delivery in 29 urban Local Government Authorities (LGAs). As these projects were approaching closure, technical discussions got underway in 2018 between the World Bank, PORALG, and other key stakeholders to shape the future urban program in Tanzania moving forward. For TSCP and ULGSP, it was proposed to consolidate these into a single operation to better leverage synergies in activities aimed at strengthening urban management functions and address challenges observed during their implementation, and hence the TACTIC project was conceived. Regarding the DMDP, this was designed as a Series of Projects (SOP) to support the long-term development of the Dar es Salaam Metropolitan (Dar Metro) region. The recently closed DMDP was the first in a series aimed at addressing urgent infrastructure demands for basic services, urban mobility, and flooding in the Dar Metro region, as well as the need for support to develop the institutional structure and capacity to manage the future megacity of Dar es Salaam. The DMDP Development Objective (PDO) was to improve urban services and institutional capacity in the Dar es Salaam Metropolitan Area and facilitate potential emergency response. The main components of this recently closed project addressed infrastructure development, including rehabilitation/construction of roads, flood control & storm water drainage system, upgrading of infrastructure for low-income communities in unplanned settlements, and enhancement of other key urban services to a limited extent, leaving Dar es Salaam in need of more such efforts to have an appreciable impact on the challenges currently facing the Dar Metro Area. While DMDP Phase 1 has delivered transformational improvements at the neighborhood level, a significant infrastructure backlog remains and Dar es Salaam’s ability to meet the demands of a livable and economically productive metropolitan area still constrained. As the city expands and densifies, engineering solutions are needed to improve storm-water conveyance but also nature-based solutions (NBS) to restore natural drains and reduce erosion and sedimentation, increase green cover, and improve infiltration before water enters drains. Solid waste generation is increasing exponentially, and current services have large service gaps especially in informal areas and disposal is inadequate and often-times inaccessible. 1.2 Project Objective The second phase of the DMDP entails: (i) increasing coverage of project activities to include the newly established Ubungo and Kigamboni Municipalities of Dar es Salaam; (ii) implementing infrastructure sub- projects that were planned to be executed under DMDP Phase 1 but could not be accommodated due to 9 financing limitation; (iii) make further interventions to address the still unaccomplished high demand for infrastructure development by extending coverage into remaining areas of Kinondoni and Temeke Municipalities, and the Dar es Salaam City (formerly Ilala Municipality) including roads, flood control & storm water drainage, infrastructure facilities in unplanned settlements and other key urban services; and (iv) establish city-wide solid waste management systems and supportive infrastructure & landfill facilities. The DMDP Phase 2 Development Objective (PDO) is to improve urban services and institutional capacity and strengthen climate resilient development in the Dar es Salaam Metropolitan Area. the Project will include the following project components Component 1: Climate-Smart Priority Infrastructure: This is a program of priority investments to address urban infrastructure gaps in a way that responds to increased hazards and risks from climate change and urbanization and helps reduce greenhouse gas emissions. The focus is on improving urban mobility and adapting to climate change by financing the construction of feeder and local roads, storm-water drainage infrastructure, parks and open spaces, and area based urban development. Component 2: Metropolitan Solid Waste Management Infrastructure and Services: This Component will develop an integrated solid waste management system for Dar es Salaam. Component 3: Strengthening Urban Institutions: This component will focus on strengthening new and existing institutions and building capacity to achieve improvements in urban and emergency planning, services and infrastructure, enhancing the sustainability of investments made through Component 1 and 2 and mainstreaming climate friendly urban planning, infrastructure and services. Component 4: Project Management: This component will finance the direct costs of management and operation of the project to ensure smooth delivery and compliance with World Bank policy and guidelines. 1.3 DMDP 2 Project Geographical Location The proposed DMDP 2 will be implemented in the Dar es Salaam Region covering all five LGAs within the Region; these include Ubungo Municipal Council, Kinondoni Municipal Council, Temeke Municipal Council, Kigamboni Municipal Council and the Dar es Salaam City Council (formerly known as Ilala City Council). The map below provides the geographical location of the LGAs. The DMDP 2 is being prepared under the World Bank’s Environment and Social Framework (ESF). Per Environmental and Social Standard ESS10 on Stakeholder Engagement and Information Disclosure, the implementing agencies should provide stakeholders with timely, relevant, understandable, and accessible information, and consult with them in a culturally appropriate manner, which is free of manipulation, interference, coercion, discrimination, or intimidation. 2.0 Objective/Description of SEP The overall objective of this Stakeholder Engagement Plan (SEP) is to define a program for stakeholder engagement, including public information disclosure and consultation throughout the entire project cycle. The SEP outlines the ways in which the project team will communicate with stakeholders and includes a mechanism by which people can raise concerns, provide feedback, or make complaints about project activities or any activities related to the project. 10 3.0 Stakeholder identification and analysis 3.1 Methodology In order to meet best practice approaches, the project will apply the following principles for stakeholder engagement: • Openness and life-cycle approach: Public consultations for the project(s) will be arranged during the whole life cycle, carried out in an open manner, free of external manipulation, interference, coercion, or intimidation. • Informed participation and feedback: Information will be provided to and widely distributed among all stakeholders in an appropriate format; opportunities are provided for communicating stakeholder feedback, and for analyzing and addressing comments and concerns. • Inclusiveness and sensitivity: Stakeholder identification is undertaken to support better communications and build effective relationships. The participation process for the projects is inclusive. All stakeholders at all times are encouraged to be involved in the consultation process. Equal access to information is provided to all stakeholders. Sensitivity to stakeholders’ needs is the key principle underlying the selection of engagement methods. Special attention is given to vulnerable groups that may be at risk of being left out of project benefits, particularly women, the elderly, persons with disabilities, displaced persons, and migrant workers and communities, and the cultural sensitivities of diverse ethnic groups. • Flexibility: (include if relevant) If social distancing, cultural context (for example, particular gender dynamics), or governance factors (for example, high risk of retaliation) inhibit traditional forms of face- to-face engagement, the methodology should adapt to other forms of engagement, including various forms of internet- or phone-based communication. 3.2 Affected parties and other interested parties The DMDP 2 Project is proposed to be implemented in the Dar es Salaam Region in all the LGAs; therefore, the main project beneficiaries are the communities living in Dar es Salaam who will benefit from improved infrastructures to be constructed by the project as well as other people who visit Dar es Salaam considering that the Region is the National Commercial City. The expected implementation of the Project that will involve a l ist of investments such as roads, markets, storm water drains and footbridges, therefore, the general population of Tanzania will benefit from the improvement of various infrastructures to be constructed as well as other components of the project that include capacity building. Direct beneficiaries include those who will utilize the roads and markets, those living in areas affected by floods will benefit from the proposed construction of stand- alone drains and those affected by erosion as a result of environmental degradation of the Pugu forest as well as all those affected by poor management of solid waste. Affected parties include local communities, community members, and other parties that may be subject to direct impacts from the Project. Specifically, the following individuals and groups fall within this category: 3.3 Positively affected parties The proposed Project aims at positively impacting various stakeholders that include communities in the Dar es Salaam region, particularly those living in areas affected by climatic changes and those using various social services such markets and roads; as the project will improve service 11 and business environment. There are those stakeholders who are likely to be positively affected during different phases of the project, for instance, contractors and those selling construction materials will benefit only during the construction phase while other stakeholders such as market traders, road users etc will benefit more during operation phase of the sub-projects. Therefore, stakeholder engagement conducted by the LGAs should clearly identify stakeholders that are likely to benefit during various phases of the project and ensure consultation captures measures to enhance these benefits. 3.4 Negatively affected parties These include stakeholders likely to be impacted negatively by the project; It should be noted that negative impacts may also vary during different phases of the project and that some are temporary while others are permanent. The negative impacts that could affect stakeholders include loss of access to properties (land acquisition) and businesses (economic displacement) and environmental and social impacts associated with construction phase (access, dust, fumes, labor influx etc.). The LGAs should identify the stakeholders who will be directly affected by the negative impacts associated with each phase of the project and ensure that they are involved in the sub-projects designing and establishing the mitigation measures. Example of affected parties Stakeholder group Key Characteristics Example of stakeholders Positively affected Those who are benefitted Communities, transport parties by the project service providers, market vendors, contractors, workers Negatively affected Those who are negatively Resettled property parties impacted by the project owners, communities, 3.5 Other interested parties An interested party is any person, group of persons or organizations interested in an activity during any phase of the project and may include local or national government authorities, local or national politicians, traditional authorities, religious leaders, civil society organizations including Non-Governmental Organizations (NGOs), community-based organizations (CBOs), faith-based organizations (FBOs) and relevant academic institutions, and other businesses and/or private sector (List of stakeholder’s Annex 2). The other interested parties with respect to DMDP 2 Project are included in the summarized table below; TABLE 1: THE IDENTIFIED STAKEHOLDERS, THEIR IMPORTANCE AND PHASES THAT THEY WOULD BE CONSULTED. S/N Stakeholder Importance/Relevance Project Phase 1 - Project Identification Council Management Team (CMT) - Steering committee of - Pre-Feasibility respective Municipal Council. - Feasibility - Offering technical assistance - Procurement (multi-disciplinary team). - Construction - Supervisors of the project. - Project Operation 12 - Implementers of guidelines and manuals from PO-RALG and World Bank Councillor’s - Supervisors and Decision - Project Identification 2 Political Leaders makers - Pre-Feasibility Regional Secretariat - Representatives of citizens - Feasibility from respective wards - Construction - Project Operation 3 Ward Development Committee (WDC) - Local Leaders - Project Identification - (Mtaa Chairpersons, Ward Executive - Beneficiaries - Pre-Feasibility Officer, Mtaa Executive Officers and - Nearest change agents of the - Feasibility Ward Extension Officers). community. - Construction - Project Operation Local Community of respective ward - Beneficiaries of the proposed - Project Identification 5 project - Pre-Feasibility - Feasibility - Construction - Project Operation 6 Utility Authorities: - Development partners - Pre-Feasibility Tanzania Roads Agency (TANROADS), - Technocrats (Technical - Feasibility Tanzania Telecommunication Company inputs) - Construction Limited (TTCL), Dar es Salaam Water - Utility owners (some of Supply Authority (DAWASA), Tanzania them) Electric Supply Company Limited (TANESCO) 7 Relevant Ministries/Offices: - Policy makers - Project Identification Ministry of Finance - Budgeting authorities - Pre-Feasibility PO-RALG - Supervision, Technical - Feasibility Vice President Office, Division of support and Financing. - Procurement Environment (VPO- Environment), - Construction Ministry of Works, Ministry of - Project Operation Transport, Prime Minister’s Office-Labour Youth, Employment and Persons with Disability Government Agencies: National Environmental Management Council (NEMC) Occupational Safety and Health Authority (OSHA) 8 NGOs, CBOs - Representatives of women, - Project Identification persons with disabilities, - Pre-Feasibility children, and other - Construction vulnerable groups - Project Operation 9 Contractors - Field experience and - DMDP 2 Project Procurement technical advice and Construction 10 Workers hired by contractors and - They are the immediate - Construction suppliers beneficiaries of the proposed project. Sub-project: Upgrading/Construction of Markets 13 11 Respective LGAs - Technical inputs. - Project Identification Petty Traders - -Design of the markets - Pre-Feasibility Local Community - Operation and Maintenance - Feasibility - Project Operation Sub-project: Upgrading of Urban Roads 12 Ministry of Works, Ministry of - Project Identification Transportation, PO-RALG, Prime - Pre-Feasibility - Policy Maker Minister’s Office-Labour Youth, - Feasibility - Supervision, Technical Employment and Persons with Disability, - Construction support VPO-Environment - Project Operation 13 Tanzania Rural and Urban Roads Agency - Development partners. - Project Identification (TARURA); TANROADS; TTCL; Rural - Technical inputs - Pre-Feasibility Water Supply and Sanitation Agency - (Some of them are Utility - Feasibility (RUWASA); TANESCO; Land Transport owners others are regulatory - Construction Regulatory Authority (LATRA); Telecom authorities) - Project Operation Companies 14 Tanzania Bus Owners Association - Project Identification (TABOA), Bus owners, drivers (buses, - Beneficiaries of the proposed - Pre-Feasibility bodaboda, bajaji), passengers, bus project - Construction agents, Vendors, Traders, stand users & - Project Operation transporters, private owned vehicles Sub-project: Solid Waste Management 15 VPO - Project Identification NEMC - Policy Maker - Pre-Feasibility LGAs - Supervision, Technical - Feasibility Waste Pickers support - Construction Private Sector - -Business opportunities - Project Operation - Livelihood Impact - Project beneficiaries 16 Respective LGAs - Beneficiaries of the proposed - Project Identification CBOs dealing with environmental project. - Pre-Feasibility conservation, waste collectors, - Interested groups. - Project Operation scavengers Sub-project: Drainage, River Rehabilitation 17 Ministry of works, Transportation and - Policy Maker - Project Identification Communication, PO-RALG, Prime - Supervision, Technical - Pre-Feasibility Minister’s Office-Labour Youth, support - Feasibility Employment and Persons with Disability, - Development partners. - Construction VPO-Environment, TARURA; TANROAD, - Project Operation Ministry of Natural Resources and Tourism 18 TFS, TTCL; RUWASA; TANESCO; Telecom - Utilities Utility owners be involved during Companies - Services Providers Technical - Feasibility inputs regulatory authorities) - Construction - Project Operation Sub-Project: Open Space/Parks 19 Ministry of Land, Housing and Human - Beneficiaries, - Project Identification Settlement, Local communities, Petty - Responsible for O&M - Pre-Feasibility traders - Feasibility LGAs - Construction 14 Local Communities, Private sector - Project Operation 3.6 Disadvantaged/vulnerable individuals or groups Vulnerable individuals, women, the disabled, elderly etc., require specific attention to ensure inclusion of their voices in stakeholder engagement processes. Their input will be provided through a range of techniques including focus group discussion (based on age, gender and occupation), interviews, and key informants. Consultations to be conducted at a time that is conducive to the participants based on their input. To remove obstacles to participation of members from vulnerable groups various strategies/methods will be considered. Vulnerable groups within the communities affected by the Project may be added, further confirmed, and consulted through dedicated means, as appropriate. Within the project; vulnerable or disadvantaged groups may include but are not limited to those provided in the table below that also provides description of the methods of engagement that will be undertaken by the project. 3.7. Waste pickers from anticipated closed dumpsite A series of consultations with waste pickers and other stakeholders has created a better understanding of the dynamics of the waste pickers, their socioeconomic profiles and relationships with other actors in the Solid Waste Management space. The consultation began in March 2023 and will continue throughout the project. An initial baseline survey of waste pickers was conducted between March and May 2023 to understand the socioeconomic situation of the waste pickers, including working conditions, health risks, gender aspects, income, societal perception and livelihood in general. The baseline survey involved a survey with 318 waste pickers, focused group discussion with various groups of waste pickers (women, men, youths) and interviews with key informants from dumpsite management, Dar es Salaam City Council and Ward and Mtaa Officials and leaders. As indicated in the RPF, Livelihood Restoration Plan (LRP) for the waste pickers affected by the closure of the existing dumpsite will be developed in collaboration with various stakeholders and full engagement of affected waste keepers. Stakeholder mapping will be conducted in October 2023 that will involve identifying government and non- government entities experienced in delivering livelihood improvement programs and those working in solid waste management and recycling. The consultations will shed light on the possible livelihood opportunities for waste pickers and give a sense of what is available in the market should the Government require support in implementing a livelihood restoration program TABLE 2: STRATEGIES TO INCORPORATE THE VIEWS OF VULNERABLE GROUPS S/N Vulnerable Proposed Strategies for Consultation Likely Barriers Group 1 Women Headed • Effective participation in the project design or mitigation • Cultural barrier Household measures that could potentially impact them. • Low education • Separate meetings for males and female. • Time to attend • Provision of sufficient time for internal decision making • Not informed process. 15 S/N Vulnerable Proposed Strategies for Consultation Likely Barriers Group • Meeting timing and duration based on input from participants. 2 Physically • Use of sign language and other assistive tools, as required. • Access challenged • Translation into local language. • Financial constraints persons • Providing transportation to the meeting venues (which • Ability to hear/see etc should not be at a distance). • Low education level • Provision of sufficient time for internal decision making • Marginalized by process. community • Meeting timing and duration based on input from participants. 3 Mentally • Short meetings with comfortable environment for asking • Access challenged questions or raising concerns. • Financial constraints • Providing transportation to the meeting venues. • Low education level • Provision of sufficient time for internal decision making • Marginalized by process. community • Separate meetings for males and females. 4 Women • Having small, focused and short meetings where women • Cultural barrier will be comfortable to ask questions or raise concerns. • Low education • Meeting schedules not to interfere with domestic activities. • Time to attend • Venues should be located close to their homes. • Not informed • Translation into local language. • Meetings to have female facilitators. 5 Elderly • Providing transportation to the meeting venue. • Access • Time and duration of meetings decided with input from • Financial Constraints potential participants. • Translation into local language. • Separate meetings for males and females • Option of one-on-one interviews 3.7 Timeline for the consultation activities Stakeholder engagement is a continuous process and will be carried out throughout the project cycle from preparation to implementation. Different phases of project require engagement of different stakeholders to ensure that the needs and opinions of affected and interested parties are considered and incorporated in the project. Project Preparation Phase It should be noted that Communication being so central to the program, this SEP encompasses all communications; however, if need a communications program will be implemented as part of the operational arrangements and complemented by the SEP. 16 Thus far consultation have been taking place since June 2023 and are ongoing at the time of the preparation of this SEP. There has been consultation with stakeholders at the national level and at the LGA levels. At the national level, consulted parties include ministries and agencies such as Ministry of Lands and Human Settlement Development, VPO- Environmeny, TANROADS, DAWASA, TANESCO etc as presented in Annex 2. At the LGA level, the consultation involved officials from the Central and Local Government Authorities mainly, District Commissioners, Regional Commissioner representatives, Ward and Special Seats Councilors, LGA heads of departments. At Wards these were Ward Councilors, Wards Executive Officers, sectoral representatives in community development, security, social work, Mitaa Chairpersons, Mitaa Executive Officers, women representatives. At Mitaa level there were Mitaa leaders, members to mitaa development committees. A summary of the main recommendations received from the consultations conducted is provided in Annex 1 where table 3 shows dates of the consultations and Annex 2 indicate the list of stakeholders who were consulted. With the guidance from this SEP further consultations will be conducted to all Stakeholders in Subprojects that will be selected regarding the project design, ESIA/RAPs studies as well as providing information on project activities and GRM. 17 TABLE 3: NUMBER OF MEETING PARTICIPANTS SEGREGATED BY GENDER Stakeholders Venue Date NUMBERS Male Female Total National Workshop Dar es Salaam 01/06/2023 DCC-Ilala DMDP Conference Head Quarter Level 06/06/2023 55 39 94 Ward Level 24 16 40 Mtaa Level 28 16 44 Sub-Total 107 71 178 Kinondoni Mc DMDP Conference 07/06/2023 Head Quarter Level 31 14 45 Ward Level 20 16 36 Mtaa Level 78 32 110 Sub-Total 129 62 191 Temeke Mc DMDP Conference 08/06/2023 Head Quarter Level 22 25 47 Ward Level 8 10 18 Mtaa Level 5 6 11 Sub-Total 35 41 76 Kigamboni Mc Kigamboni Council 12/06/2023 Office Head Quarter Level 48 25 73 Ward Level 19 29 48 Mtaa Level 78 35 113 Sub-Total 145 89 234 Ubungo Mc Ubungo Council 13/06/2023 Office Head Quarter Level 52 28 80 Ward Level 6 5 11 Mtaa Level 15 6 21 Preparation Mission 19-23/06/23 Sub-Total 73 39 112 Grand Total 489 302 791 18 Outcome of Stakeholder engagement revealed the following key issues and recommendations, which are also presented in more detail in Annex 1. • The importance of stakeholders to be involved from the initial phase of the project; that is during project identification as well as location. • It is also important to engage stakeholders during design so that their views, needs and concerns are captured in the design. • Stakeholders’ engagement has enabled the identification of different stakeholders that otherwise would not have been involved in the project cycle; for instance, in a market, there are different levels of users with different needs and requirements as well as vulnerable stakeholders. • Issues associated with how land acquisition will be handled prior to project implementation. • Issues associated with who will pay Compensation- should it be the Ministry of Finance, part of the Project financing or the respective LGAs? • The importance of establishing Grievance Handling Committees for various sub-projects. • The need to have a separate budget for undertaking stakeholder’s engagement. • Likely risks associated with the project. • Establish project alternatives that include alternative sites, designs etc. Consultations with other groups Other stakeholders to be invited and consulted at the Ward and Mitaa levels will be operators of motorcycles, three wheel motors known as bajaj and bodaboda as they can provide their views on locations for parking, etc. Besides, based on case by case, there will be consultations with social groups at each ward or mtaa where views, perceptions and recommendations will be raised based on their expectations and need of a group in question. Latter once all sub projects have been approved by the LGAs Council and other authorities and agreed upon by the Bank there will be localized events for each subproject (for example, consultations with government officials involved in the process, events with thematic groups like organizations working on disability, the elderly, and other vulnerable groups, civil society organizations like women's associations and/or NGOs working with women-headed households, etc. Preparation of sub-projects: Consultations with stakeholders is currently being conducted as part of introducing the feasibility phase of the project as well as preparation of various safeguard documents that include relevant government Ministries and Agencies required to implement the project; communities (PAPs and beneficiaries) etc; Feasibility and design of the subprojects Consultations at this stage will be conducted with the stakeholders identified under Table 1 above and issues and concerns raised by them will be factored in the project design and planning for risk and impact mitigation. 19 Construction stages of the project Consultation will be conducted with the relevant stakeholders of the DMDP 2 (i.e project communities, NGOs and local administration) to disseminate information on project construction implementation and its timeline, sensitize the stakeholders on the implementation of the ESMP and its requirements, collect the stakeholders views/concerns/grievances and provide feedback. 4.0. Needs and methods, tools, and techniques for stakeholder engagement Different techniques and tools can be used to engage stakeholders; Table 4 below lists a variety of stakeholder engagement techniques and tools that the LGAs and PORALG can consider using in the engagement. Criteria considered when deciding the frequency and the appropriate engagement technique to be used to consult a particular stakeholder group include: • The extent of impact of the project on the stakeholder group; • The extent of influence of the stakeholder group on the project; • The culturally acceptable engagement and information dissemination methods; and • Needs of vulnerable groups. Sub Project implementers in every stage shall identify relevant stakeholders and by using suitable methods will conduct consultations. There shall be a proper recording of the meetings/discussion proceedings. All key issues shall be addressed. The consultation meeting reports shall be submitted as part of implementation progress reports to the Project Implementation Team (PIT) and TARURA/PORALG and subsequent to the World Bank. In addition to new ideas, or questions about a Project concept, Stakeholders will likely share concerns and possibly complaints with the LGAs. The LGA needs to have a systematic way of managing this information, a Grievance Redress Mechanism (GRM) for the DMDP 2 is summarized and presented in Annex 3. TABLE 4: STAKEHOLDER ENGAGEMENT TECHNIQUES Engagement Information to be shared Technique Correspondence by - Distribute project information to government officials, organizations and agencies. phone/email/Text - Invite stakeholders to meetings One-on-one interviews - Solicit views and opinions - Enable stakeholders to speak freely and confidentially about controversial and sensitive issues - Build personal relations with stakeholders - Recording of interviews Formal meetings - Present project information to a group of stakeholders - Allow stakeholders to provide their views and opinions - Distribute technical documents - Facilitate meetings using PowerPoint presentations - Record discussions, comments/questions raised and responses 20 Focused group - Allow a smaller group of between 8 and 15 people to provide their views and meetings opinions of targeted baseline information - Build relationships with communities - Use a focus group interview guideline to facilitate discussions - Record discussions, comments/questions raised and responses Public meetings - Present project information to a large audience of stakeholders, and in particular communities - Allow the group of stakeholders to provide their views and opinions - Build relationships with neighboring communities - Distribute non-technical project information - Facilitate meetings using PowerPoint presentations, posters, models, videos and pamphlets or project information documents Billboards - Distribute project information in high traffic areas, such as along highways and in cities, to reach the highest number of drivers and pedestrians - Invite stakeholders to meetings Radio and Television - Convey project information to a large and diverse audience Social Media, Websites - Frequent information sharing and update of project progress 4.1 Proposed strategy for information disclosure The Government of Tanzania through PO-RALG has shared various information to the public at large regarding the DMDP 2 project. The environmental and social reports and plans that include Environmental and Social Impact Assessments (ESIAs), Resettlement Action Plans (RAPs), Labour Management Plan ( LMP) and Environment and Social Management Commitment Plan (ESCP) will be disclosed in the PORALG website https://www.tamisemi.go.tz/, TARURA website and websites of all the five implementing agencies as well as the World Bank website. Information disclosure by LGAs will increase the availability of information on the status of the implementation of the project to various stakeholders in a timely manner and motivate and improve the project performance. Important details on the progress of the project will be reported to stakeholders, the reporting may also include new or corrected information since the last report. It should also be noted that as a strategy of information disclosure, other safeguard documents such as the ESMPs, RAPs etc will be disclosed during the implementation phase of the project. Disclosure will include draft reports and once stakeholders have provided feedback; the final reports will also be disclosed at LGAs websites, Table 5 and 6 present examples of methods to be used and frequencies of Information disclosure. 4.2 Stakeholder Engagement Plan As narrated in Table 5 there are various stakeholders who will be consulted and engaged throughout the life of this project, meaning being engaged in the overall project and specific subprojects as needed. There are those who will be affected by the project in the form of affected assets and livelihoods. There will be those whose infrastructure will be affected and require relocations such as DAWASA, TANESCO etc. Besides, there are Government Institutions that have mandate to intervene and ensure the project is smoothly implemented. All these will be consulted and engaged as described below. It also needs to be noted that there are also NGOs and Associations such as Drivers, women groups, Bodaboda operators etc. TABLE 5: STAKEHOLDERS' COMMUNICATION STRATEGIES FOR DMDP 2 PROJECT 21 No Stakeholde Project Communic Responsibility Details of Expected Questions rs stage ation disclosure/ addressed strategy Information requested 1 Utilities - Prep - Meeting - Relocation - Details of the - General and Authorities arati s - Budgeting projects design specific conditions on - Site - Monitoring of - Likely time for associated with - Impl Visits service implementation specific Sub- eme - Approvers of - Discuss projects ntati various Permits alternatives implementation on - Share technical - Stakeholders’ details engagement plan associated with - Likely Impacts- the project Positive and - Share design negative - mitigation and enhancement measures 2 Local All - Public - Beneficiaries of - General - How will local Communiti Project Meeti the project information communities es close to/ phases ngs (economically- about the benefit from the whose - Billboa employment, project project livelihood rds market of goods) - Likely benefits - Possibility of depend on - Radio Likely to be associated with being engaged the & negatively the project (employment proposed Televis affected - Likely negative opportunities) sub- ion impacts during projects associated with construction of the project the proposed - Obtain their Sub-projects views and concerns regarding the project phase 3 NGOs-, - Prep - - People with - Likely - How will we benefit CBOs-, CSOs arati economic and benefits from the Sub- associated on social benefits of associated project with - Impl the project, with the Sub- - When is the Sub- respective eme group with main project project expected to Sub- ntati concern of being - Likely start project; on affected by the negative - Consideration of Workers proposed impacts alternative design/ Union project. associated location with the Sub- - What are the project likely impacts of such operation - Obtain their to the welfare views and groups they are concerns representing? regarding the Sub-project 22 4. Waste All - Meeti Relocation from - General - How will waste Pickers Project ngs closed dumpsite information pickers will be phases - Focus about the affected by the groug projects dumpsite closures discus - Likely - Livelihood sion benefits restoration associated plan/alternative with livelihood after the dumpsite dumpsite closure closure - Possibility of being - Likely engaged (employment negative opportunities) impacts during construction associated of the proposed with Sub-projects dumpsite - closure - Obtain their views and concerns regarding dumpsite closure One relevant principle is that stakeholder engagement, including stakeholder analysis, will start as early as possible in sub-project preparation to ensure that there is sufficient time for stakeholders to provide input to project design. The consultant(s) will conduct stakeholder mapping to identify the relevant stakeholders for the respective tasks. The list shall be submitted to and discussed with the PITs for screening. The agreed list will guide the consultant to prepare task specific or sub project (including the ones related to waste management, dumpsites and landfills) communication strategies that implicitly mention the identified stakeholders and their relevance/roles to the sub project/tasks; means of communication, frequencies of communication as well as objectives of carrying out various communication sessions. The communication strategies which will be guided by this SEP will lbe submitted to the WBCU and the World Bank for approval. As much as possible, messages/notifications to be disseminated shall be shared with PITs for approval prior to the actual communication with the stakeholders. Review of Comments During preparation and construction phase, the PIT’s Environmental and Social team, Project Engineers and consultants (if present) and contractors will gather comments from stakeholders in written and oral forms (using suggestion boxes, local leaders, public meetings, interviews etc). The team will review stakeholders' comments and send back the final decision and a summary of how comments were taken into account; this will be sent back using various methods depending on the issues and type of stakeholders. Methods can include a written report, public meeting or phone call. 23 4.3 Reporting back to stakeholders Stakeholders will be kept informed as the project develops, including reporting on project environmental and social performance and implementation of the stakeholder engagement plan and Grievance Mechanism, and on the project’s overall implementation progress. Future phases of Project At each geographical area where the sub project will be being implemented, such as the Ward, there will be regular meetings and monitoring visits to ensure that stakeholders are made aware of the ongoing project including addressing relationship matters with contractors, consultants and households close to ongoing works. As the structure for local government are clear, consultation will start at the LGAs level engaging all councilors, then another consultative meeting will be organized with the development committees in each participating Ward where all segments of communities will be invited, then a public meeting at the Mtaa will be organized. 5.0 Resources and Responsibilities for implementing stakeholder engagement activities 5.1. Resources Successful implementation of stakeholders engagement activities during the implementation of the project as a whole and the Sub-projects at the LGA level requires dedicated resources. These resources include financial resources and specified roles played by PO-RALG/TARURA and the LGAs. 5.1.1 Resources and Commitment at PO-RALG/TARURA level Currently PO-RALG/TARURA have a Project Coordinating Unit (PCT) that has Environmental and Social Safeguards officials as well as other ESS officials at TARURA Headquarters, therefore the offices will commit resources both financial and human to work closely with the LGAs in monitoring the implementation of the SEP. The staff will ensure visiting of the LGAs during preparation and monitoring- at least quarterly during implementation phase. PO-RALG/TARURA will also conduct training to at least two staff from each LGA (preferably social/community development officers) on preparation and implementation of SEP as per the guideline. Therefore, in summary the responsibilities of PO- RALG/TARURA for the SEP include but not limited to: a) Overall coordination of the SEP b) Conduct training to LGAs c) Coordinating National Workshops and consultation of Stakeholders at higher level; d) Communication with World Bank; e) Continuous Monitoring of SEP implementation by LGAs; f) Capacity building to implementers of SEP 5.1.2 Resources and Commitment at LGAs level LGA representatives interviewed for this Plan noted that they have meager financial resources to pay for a wide range of services they are obliged to deliver to the community. Thus, sometimes LGAs only partially conducted stakeholder engagement or in a few cases they avoid stakeholder engagement completely. The LGA representatives all acknowledged the importance of community engagement, but the limited financial support they have is a significant challenge. 24 It was therefore agreed that the Directors should commit financial resources for implementing the SEP as well as other associated activities such as monitoring and grievance handling. A general range for costs in each phase of the stakeholder’s engagement is provided in this SEP so that the LGAs have some ideas of what they might expect to pay for their stakeholder engagement activities. These estimates are educated guesses, based on input from several LGA representatives, but they should not be considered firm or accurate. They are just a rough annual budget estimate to provide some general ranges of costs; for LGA with many sub-projects, the budgets will be slightly higher than those with limited number of sub-projects. It is therefore anticipated that the respective Directors for each LGA under will be required to fully committed in ensuring that the SEP is implemented as well as: a) Assigning responsible personnel in PIT to handle implementation of SEP b) Allocate budget for the implementation of SEP (Financial Resources). Table below indicate minimum cost for SEP operationalization for each sub project. LGAs will establish a mechanism in which the SEP will be operationalized efficiently and, in a cost, effective manner. The PORALG/TARURA WBCU and the Directors of the Five implementing agencies will be in charge of stakeholder engagement activities. The tentative annual budget for the SEP per annum per LGA is TShs. 180,000,000 and is included in component three and four of the project. TABLE 6: TENTATIVE ANNUAL BUDGET FOR SEP IMPLEMENTATION PER LGA No Item Remarks Estimated Cost (Tshs) 1 Communication Broadcasting, transport, publication etc 50,000,000.00 campaign 2 Staffing/Travel Cost etc Can be higher if using a consultant 40,000,000.00 3 Handling Vulnerable Can be used for transport, purchase of 15,000,000.00 Stakeholders equipment 4 Handling Grievances Depends on type of sub project, number 20,000,000.00 and Training of sub project, and type of Grievance etc. 5 Handling Pandemic Depending on magnitude, type etc 10,000,000.00 Training 30,000,000.00 Incidentals To cover unforeseen changes 5,000,000.00 Total 180,000,000.00 5.3 Person Responsible The person at PORALG/TARURA WBCU responsible for the implementation of the SEP is Community Development Specialist. The Directors of the five implementing agencies will be responsible for implementing the activities included in the SEP. The respective LGA Director will appoint a focal person within the Project Implementing Unit (PIT) who will have the responsibility of coordinating the implementation of SEP for each sub-project and the LGA in general; The Community Development and Welfare Department officials in collaboration with Public Relation office will be the appropriate office to handle SEP. To facilitate the task of the SEP team to effectively perform and deliver stakeholders engagement activities, the LGA 25 Director will allocate funds to be used for staff time, facilitation costs etc. Table 7 shows the format which the Director will use to disclose information regarding the responsible person at the DLA. TABLE 7: PROPOSED FORMAT OF CONTACTS DETAILS OF THE FOCAL PERSON AT THE LGA Name Details Title of responsible person Phone number Address E-mail address 5.4 Management functions and responsibilities The entities responsible for carrying out stakeholder engagement activities are the PO-RALG PIT and the Five implementing agencies; during project implementation contractors will also conduct stakeholders’ engagement with close collaboration of the respective LGA and PO-RALG. The stakeholder engagement activities will be documented through reports that the format has been stipulated in this plan. 6.0 Grievance Redress Mechanism Grievance Redress Mechanism (GRM) involves a formal process for receiving, evaluating and redressing program-related grievances from affected communities and the public. The DMDP 2 Project recognizes vulnerability of the different project’s participants to be involved or affected by the project (such as vendors within operating markets, road users, community members, waste pickers, workers and other beneficiaries) and the need for having a well-coordinated GRM. The purpose of Grievance Redress Mechanism (GRM) is to address the legitimate concerns that might occur in the course of development of the DMDP 2 Project in a timely, effective, and efficient manner that satisfies all parties involved. GRM is therefore meant to provide a formal avenue for affected person/s, groups or interested stakeholders to formally have their concerns addressed related to the project. Potential Grievances associated with the project are likely to change during various phases of the project, which also implies that the magnitude of grievances by stakeholders will also change depending on project phase. PIT 6.1 Establish Grievance Handling Committees at various levels GRM Committees at Mtaa/Street, ward, District as well as Ministerial levels, will be established and adequately capacitated. PO-RALG in collaboration with the Five implementing LGAs will establish Grievance Handling Committees (GHC) at Four main levels that include Mtaa Level/Facility Level for all Mitaas that are implementing the sub-projects under DMDP 2 and if it is a market or any other structure at the existing structure level. Another level will be at LGA level where each implementing LGA will establish a GHC; Another level will be Regional Level where the Regional Administrative Office of Dar es Salaam will be part of handling Grievances associated with the project. A GHC at Ministerial Level has been established at PO-RALG WBCU. Also there will be close coordination with local neighborhood such as waste pickers, Bajaj operators, women food vendors, available CBOs so as have 26 in hand potential grievances associated with the project. It should be noted that further elaboration on GRM will be provided in other Safeguard documents including the ESMF, RPF and LMP. GRM procedures will be disseminated through posters and notices in at Contractors for subprojects offices as well as at LGAs, project offices. There will be a designated officer at the Mtaa level, to receive and record the raised concern. Then, the matter will be quickly submitted to the PIT, which upon receipt of the matter will visit the site and the grieved party to assess the matter. Thereafter, the matter will be resolved and, advice provided to the complainant. Should the Complainant be unsatisfied with the decision, then will be advised to forward his or her matter to relevant authorities for further actions including the Ward Tribunal, then the District Magistrate, the High Court upon to the Referral Court. 6.2 Project procedures for Grievance Management An accessible point of grievance reception and meaningful resolution is key to the project. The first entry point where a grievance will be lodged is Mtaa; to maximize this potential affected communities should be aware of this office. At this point, the project implementers need to establish committees of persons mostly affected by the project and to use various means for which grievances can be submitted. Various channels will be available for receiving grievances from various stakeholders for the DMDP 2 Project, these include directly at PO-RALG offices, Free toll number/whatsapp (to be established), Email address, Walk-in through mtaa/LGA offices. For efficiency of Grievance Record Keeping, there will be an established log book to capture grievance associated with project in all phases. A digital record keeping platform is also going to be established. The PCT, PIT of the respective LGAs will have a mechanism of merging the records/ tracking the grievances and report preparation. This should imply that frequencies should be established depending on activity conducted of the LGAs submitting a Grievance Handling report. The PIT will compile grievance reports for each LGA at various level and later submits the report to the PCT for consolidation and further dissemination to other stakeholders including the World Bank. Procedures for Grievances handling from Communities will include Registration of a Complaint, recording of a Complaint, Preliminary Assessment of the complaint, resolving the complaint and agreement or appeal if need be. It is not anticipated to have grievances that can go the Appeal level, however, where a person is aggrieved by the decision of the Project he/she can lodge the matter to the district land and housing tribunal, and if not satisfied then matter can be taken to the High Court and if a decision at the High court does not satisfy the complaint then the matter can be forwarded to the Appeal Court. An Electronic Data Management Systems (EDMS) will be established to manage and monitor grievances. The grievance storage will be kept up to date showing currently received grievances, resolved and those which still undergoing the process to resolution. Some of the features shall include nature of complaint, name and contact details of the complainant, however, in some instances the personally identifiable information of the complainants will be kept confidential; any follow up actions taken, the proposed resolution of the complaint, how and when relevant grievance decisions were communicated to the complainant; and whether 27 longer-term management actions have been taken to avoid the recurrence of similar grievances in the future, if applicable. 6.3 Monitoring and Reporting Monitoring will be conducted as a routine exercise to avoid recurrence of environmental and social related grievances throughout the project cycle. PO-RALG and respective LGAs will be responsible for day-to-day monitoring and addressing grievances occurred. Quarterly, semi-annual and annual grievance reports will be prepared and shared with the World Bank. The Committee’s resolution status on any grievance received and discussed will be communicated to the Project Affected People (PAP) or any claimant within 7 working days of the Committee’s resolution. Key indicators to measure GRM functionality ✓ Number of complaints/ grievances registered ✓ Percentage of grievances resolved ✓ Percentage of grievances redressed within stipulated time period; ✓ Percentage of complainants satisfied with response and grievance redress process ✓ Percentage of project beneficiaries that have access to GRM ✓ Number of posters/notice disseminating GRC at Sub-project level 6.4 Guidance for the Development of a Stakeholders GRM At all phases of the project; the LGA in collaboration with stakeholders relevant for that sub project must carefully document issues and input from the stakeholder’s community as well as complaints and grievances. There will be a general GHC at the LGA level as well as a GHC for each subproject level. For sub-projects such as markets specifically those to be constructed on existing land, the LGA should first establish the leadership of the area and collaborate with the respective subproject leadership (e.g Chairmen of markets) to establish the GHC and its membership. This committee will serve at lower level of grievance handling hierarchy. In order to strengthen these committees, it is necessary to have inclusion of relevant officers from PITs. Second, level is the LGA level (project coordinator’s office) where the grievances from committees will converge at a common point. Simplified Procedures for Grievance Handling are presented in Annex 3. The reference will also be made to thematic GRMs as stipulated in the RPF, ESMF, ESIAs and RAPs. 6.5 Grievance Record Keeping For efficiency of Grievance Record Keeping, it is recommended that each LGA implementing the DMDP 2 Project establish a specific log book that only captures grievance associated with the project. Likewise, the PCT will have its own log books for record keeping of grievances associated with the project. The PCT, PIT of the respective LGAs should have a mechanism of merging the records/ tracking the grievances and report preparation. This should imply that frequencies should be established of submission of Grievance Handling report to the PIT by lower-level established Grievance Committee (e.g at ward level etc), The PIT then complies the reports and later submits the report to the PCT who later complies and share the report with other stakeholders that includes the World Bank. The Complaint/Issue Log records will include the following information: • Name of person with a complaint; 28 • How the complaint was received; • Date the complaint was received and recorded; • Location/village/clan; • Contact information; • Description of the complaint • Follow-up corrective action steps; • Corrective action taken by whom and date, • Response and means of response (written or verbal). 6.6 Responsibility for implementing a Complaints Management Procedure The LGA will appoint a Community Development or a Social Welfare personnel within the PIT who will be responsible for the complaints management procedure. The key responsibilities includes: disclosure, reception, management and monitoring of complaints, feedback to local communities and persons with complaints, and coordination of complaints analysis. The project will notify community members on existence of the GHCs through meetings that will be conducted by PITs and Contractors at Subproject level as well as through notices in project and contractors offices. Other targeted stakeholders should be notified about the grievance mechanism using various communication methods. For workers hired by contractors for this particular SEP are also identified as Stakeholders; therefore, contractors will be required to produce their GRM procedure as a prerequisite for tender which at a minimum conform to these requirements. The GRM procedures have to be transparent and accessible to all workers . After they are engaged, contractor will be required to prove that each employee has been inducted and signed that they have been inducted on the procedure. The details of the workers’ GRM is presented in the Labour Management Procedures (LMP) for DMDP 2 Project. 6.7 Gender Based Violence (GBV), Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH) The implementation of the Project will entail major resettlement as well as civil works. Civil works activities will require a large labour force that may not be fully sourced locally. The influx of labour requires a strategy for their management particularly with engagement with the community particularly the women and children. The resettlement processes also present risks for women being excluded in consultations and ultimate compensation. Some examples of gender-based violence include; physical violence such as beating, punching, grabbing and killing with or without weapon, etc among others; sexual abuse includes the following; rape, forced unprotected sex, touching of private parts of a person without his/her consent, etc; economic abuse include lack of voice in economic rights affecting one, working for less pay, failure to own property that one deserves and denial of basic necessities. Experience however shows that most women are hesitating to engage themselves in these types of civil works which leads to a very minimum number of female workers to enable critical mass and also increases the risk of GBV and SEA amongst workers. Likewise, issues of compensation for will be adequately monitored and capacity building will be undertaken to eradicate the risk of GBV/SEA to occur as a result of the resettlement. 29 6.8 PIT’s capacity to prevent and respond to GBV risks Within each LGA there are staff with the responsibility of handling GBV issues and with close collaboration with the Ministry of Gender, the police force and local leaders. The officer responsible for gender at the LGA will work closely with other safeguard team that are likely to have minimum awareness on GBV issues. More capacity building will be required for the whole PIT in order to make them conversant with all GBV/SEA issues and know how to handle them once occurred during project implementation. 6.9 Grievance Mechanism for GBV/SEA There will be a GRM under the project; however, in case of complaints related to Gender Based Violence (GBV), the Grievance Handling Officer will treat these grievances with due confidentiality. Specific provisions will be included for complaints related to Sexual Exploitation and Abuse (SEA) that could be derived from the project to ensure the survivor’s confidentiality and rights. The GRM will ask for, or record, information on three aspects related to the GBV incident: (a) the nature of the complaint (what the complainant says in her/his own words without direct questioning, (b) if, to the best of their knowledge, the perpetrator was associated with the project, and (c) if, possible, the age and sex of the survivors. Survivors will be advised of their right to referral pathways including security and legal recourse, health services and, psychosocial counselling. Details of the GBV GRM will be included in the ESIA, ESMP and CESMP to enable them to be properly used in subprojects. 6.10 Labor Grievance Mechanism A Grievance Redress Mechanism RM will also exist for workers; Under the DMDP 2 a Labor Management Procedure will be prepared and shared with the relevant stakeholders that including the contractor; the LMP will provide details of how grievances will be handled for workers; this will include ensuring that workers are aware of the mechanism. 7.0 Monitoring and Reporting of SEP PO-RALG/TARURA World Bank Coordinating Team (PCT) in collaboration with LGAs Safeguards Teams will conduct monitoring as a routine exercise to avoid occurrence of Environmental and Social risks in various phases of the Project Implementation that are likely to occur due to lack of stakeholder engagement. This is to ensure that various implementing agencies of the project that including the Design Consultants and contractors are in line with the SEP. Safeguard Teams and communication officials at LGAs will be responsible for monitoring SEPs and addressing grievances that occur. The LGAs in collaboration with relevant parties such as the consultant and contractor will prepare brief Quarterly reports on stakeholder engagement activities which include: • Activities conducted during each month; • Public outreach activities (meetings with stakeholders); • Entries to the grievance register; • Entries to the commitment and concerns register; • Number of visitations to the information center; • Progress on partnership and other social projects; • New stakeholder groups (where relevant); and • Plans for the next month and longer-term plans. 30 It should be noted that in other phases of the project such as during RAP implementation, frequencies of engaging stakeholders are likely to increase and hence reporting and monitoring phases should be in line with such increase. 7.1 Reporting under SEP LGAs will prepare reports regarding SEP (Tentative format provided) The reports will be submitted to the PCT quarterly during each project phase. The reports will be part of the ESHS reports to be shared to the World Bank for monitoring purposes. 7.2 Report format 1. Introduction Information about the subproject location, size etc. 2. Stakeholders’ identification Information about the subproject, stakeholders, how they have been identified and phase of the sub-project 3. Information shared with stakeholder ➢ What, where SHS informed ➢ What were the SHS views and concerns ➢ What was the Council’s response to the views raised? 4. Methods used to inform SHS about the engagement 5. Methods used to consult SHS 6. Way forward regarding to SEP ➢ What is the next meeting/ engagement? ➢ Who will be consulted 7. . Information on functionality of the GRM that is number/types of complaints received, how they were handled as well as their resolution measures 8. Annex ➢ List of SHS engaged ➢ Table indicating functionality of the GRM i.e number of complaints received, resolved etc ➢ Proof of consultation if any e.g photos, signatures etc ➢ List of LGA staff engaged ➢ Budget 7.3 Summary of how SEP implementation will be monitored and reported PO-RALG/TARURA World Bank Coordinating Unit (WBCU) in collaboration with LGAs Safeguards Teams will conduct Monitoring as a routine exercise to avoid occurrence of Environmental and Social risks in various phases of the DMDP Phase 2 Project Implementation that are likely to occur due to lack of stakeholder’s engagement. This is to ensure that various implementing agencies of the project that includes the contractor are in line with the SEP prepared for the sub project. Safeguard Teams and communication officials at LGAs will be responsible for day-to-day monitoring of SEPs and addressing grievances occurred. The LGAs in collaboration with relevant parties such as the consultant and contractor will prepare brief monthly reports on stakeholder engagement activities for the operations; the reports will clearly stipulate the various monitoring indicators have been achieved that include: • Number of activities conducted during each month; 31 • Number of public outreach activities (meetings with stakeholders) conducted; • Entries to the grievance register; • Entries to the commitment and concerns register; • Number of visitations to the information center; • Progress on partnership and other social projects; • New stakeholder groups (where relevant); and • Plans for the next month and longer-term plans. It should be noted that in other phases of the project such as during RAP implementation, frequencies of engaging stakeholders are likely to increase and hence reporting and monitoring phases should be in line with such increase. 7.4 Reporting back to stakeholder groups The SEP will be periodically revised and updated as necessary in the course of project implementation preferably quarterly in the first year and later twice a year; summaries and internal reports on public grievances, enquiries, and related incidents, together with the status of implementation of associated corrective/preventive actions, will be collated by responsible staff and referred to the senior management of the project. The quarterly and later bi annual summaries will provide a mechanism for assessing both the number and nature of complaints and requests for information, along with the Project’s ability to address those in a timely and effective manner. Information on public engagement activities undertaken by the Project during the year may be conveyed to the stakeholders in various ways: these include in the Ministry and respective LGAs websites, newspapers or public meetings depending on the targeted stakeholders and type of information to be conveyed. All information regarding grievances would need to be presented in aggregated form and maintaining the confidentiality of the complainants. ANNEXES Annex 1: Stakeholders’ Views and Concerns for the DMDP 2 Project No STAKEHOLDER VIEWS/CONCERNS RESPONSE 1 NATIONAL LEVEL 01st JUNE 2023 TBC (KISENGA-PSSSF MILLENIUM TOWER II, KIJITONYAMA) 2 LGA LEVEL DAR-ESALAAM 06th JUNE 2023 CITY COUNCIL(DCC)-ILALA COUNCILLOR’S, DISTRICT COMMISSIONER, (ANATOUGLOU, HALL) DISTRICT ADMINISTRATIVE SECRETARY, MUNICIPAL DIRECTOR, HEAD OF DEPARTMENTS, HEAD OF SECTIONS, NON-GOVERNMENTAL ORGANIZATION, PROJECT IMPLEMENTATION TEAM TARURA DCC-ILALA AND TARURA Apart from DMDP II our Council has a lot of road project 1. Buguruni ward does not have any road which will facilitated by TARURA and City be implemented under phase 1 of the planned Council; we will survey the 30 but it is a vital ward since it connects Mandela 32 Road via Rozana. So, in the coming 70 Buguruni Buguruni Ward road ward should be considered connectivity and work on it. Other concern raised were on Buguruni ward which connects with Vingunguti via Buguruni and is a vital Ward in our City. Hence, Ward’s Road selection/construction should be done in the TARURA DCC-ILALA remained 70 Some of the criteria used were 2. Another matter raised was about the the roads to road conditions in relation to be constructed in our DCC; what were some of the the connectivity to major exit main criteria used to select the listed roads which roads, public facilities, service will be implemented under phase1 of the planned to the community, minimal or 30 no compensation and 3. TARURA-ILALA shall prepare a separate meeting Resilience. with all Councillor’s so as to discuss our concerns regarding the remaining roads for the 70 phase 4. The Consultant’s team shall revise the borders of TARURA DCC-ILALA roads in Wards so as to avoid the contradiction We shall associate with all during implementation such as Muhonda road, Councilor’s, Ward Leaders and Muhoro road and Narungo’mbe road Communities roads for all the Conclusion Wards for boarders’ recognition The proposed project phase1 (road construction both the first phase of 30% and planned phase 30%) was accepted and they the second phase of 70 during congratulated the GoT for the efforts done. design. WARD-LEADERS, MTAA CHAIRMAN & COMMUNITY REPRESENTATIVES 5. Is there any compensation to the community PO-RALG properties which shall be affected by the proposed The roads selected for under DMDP II? implementation in phase1 of 6. The consultants are advised to visit Ward/Mtaa 30% are likely not to have offices to collect any necessary information they compensation at all, if any then need for DMDP II project Implementation. will be minimal to avoid any delays in project 7. The proposed project should consider Kitunda- implementation and will be Kivule-Msongola Road’s diversion construction as paid. it is in a poor condition and connects to a lot of community social services such as the constructed PO-RALG & TARURA DCC-ILALA District Hospital Our consultants will visit your 8. During the project construction the contractor offices to collect necessary needs to consider employment to our surrounding information’s for DMDP II community instead of outsiders project, please cooperate to 9. Most of the contractor under DMDP I did not simplify their work. complete their work on time; for the coming TARURA-DCC-ILALA DMDP II GoT should select the best contractors. The proposed road to Msongola 10. Will the proposed Market be implemented will be implemented under under the first phase of 30% in DMDP II? DMDP II as it replaced the Conclusion previous proposed road Pugu- Majohe-Mbondole-Kivule Hospital which will be 33 The proposed project phase1 (road construction constructed under Msimbazi planned phase 30%) was accepted and they Development Project. congratulated the GoT for the efforts done. PO-RALG All the contractor’s will advertise job opportunities before commencing of the work but it is your responsibility to advice the community to apply for the job TARURA-DCC-ILALA All the contractor’s selected are qualified for the task they are hired for. But sometimes delaying may occur due to delays in paying compensation, relocation of utilities as well as weather conditions such as rainfall. TARURA-DCC-ILALA Market construction will take place in the remaining 70 under phase 2 of DMDP II project. No STAKEHOLDER VIEWS/CONCERNS RESPONSE 3 LGA LEVEL 07th JUNE 2023 KINONDONI 11. The DMDP II project includes the MUNICIPAL establishment of new market and Dumpsite; when TARURA KINONDONI MC COUNCIL(KMC) will these projects start? Markets will be constructed during the (UKUMBI WA12. The design team should put more effort in remaining 70% in phase 2 under DMDP II MKURUGENZI- the storm water drainage system as our project. Also, the design consultant KINONDONI) Municipality is much flooded during the rainy (NIMETA) will consider the storm water seasons. drainage structure as one of the main 13. The DMDP II project under planned 30 components of the DMDP II project and 70 does not include 0.5km which passes at Mwl. Nyerere house at Magomeni which is a very vital road and is always flooded during the rainy season. We request TARURA to consider the road TARURA KINONDONI MC from their budget apart from DMDP II project. My office accepts the request and we will 14. I second Mr Manfred C Lyoto as in my area come to the area to observe and plan for there is also 0.1km Mamba Road which connects to the possibility of construction by our Mpakani; the road is flooded during the rainy season and has caused death to a student. We source of income if agreed request TARURA to consider the road from their budget apart from DMDP II project. 34 15. In the previous DMDP I project we observed TARURA KINONDONI MC some of the roads being constructed without storm water drainage which leads to floods; we request My office accepts the request and we will TARURA and design consultant to consider the come to the area to observe and plan for storm water drainage system in design for the the possibility of construction by our DMDP II project. source of income if agreed 16. The mentioned TOGO road falls within (Kinondoni & Ananasifu Wards) while some of it’s part is already constructed. Are you going to TARURA KINONDONI MC accomplish all the whole part of the road or it will All the roads constructed under DMDP I just remain where it has ended? project had storm water drainages; the challenge was where the destination of 17. In my Ward (Makumbusho) neither the the collected storm water would be. planned 30 nor 70 has mentioned any of my Under DMDP II project, the design roads, how are you going to consider my roads consultant (NIMETA) will work on this while they are all in poor condition and get flooded challenge and ensure that the collected during the rainy season? storm water has a destination that will 18. The DMDP II project includes the make the environment safe for the establishment of Dumpsite; where will these surrounding community. transfer stations be placed? 19. How will the designs of transfer stations look like? 20. What will the government do with the Pugu-Dumpsite? TARURA KINONDONI MC 21. Is there any budget planned on the All the remaining part of the road will be community educations for proper SWM’s? accomplished under DMDP II project WARD-LEADERS, MTAA CHAIRMAN & COMMUNITY REPRESENTATIVES 22. KMC especially Kawe Ward has no any bridge to be constructed under DMDP II; but TARURA KINONDONI MC My office will around NSSF road there is a bridge which link Kwa consider the construction of the Ward Mkongo Mtaa and Nyoka Mtaa. We request roads using our source of income or TARURA to keep an eye to the bridge which is not Council source of income if agreed passable during the rainy season. 23. KMC is a flooded during the rainy season, PO-RALG no any bridge will be constructed under DMDP II; Dumpsite construction will be done during the bridge constructions shall be considered the remaining 70 under DMDP II project especially at Mzimuni Road and PO-RALG will hire a qualified Solid The Bongomsoto bridge is a very important bridge but Waste-Expert Firm to deal with the entire it is in a very bad condition, during the rainy season it task raised. We request your offices to KMC (TWIGA gets flooded,I advise you to consider its construction give good cooperation to the team of HALL-MBEZI under DMDP II experts during site visits and Data JUU) Kawe has only been considered in the planned 30% of collection. phase1 and has no roads in the 70% of phase 2, it should also be considered since it has so many roads TARURA KINONDONI MC which are un passable during the rainy season. My Office has taken the concern regarding Conclusion bridges and will consider this challenge in the second phase of the planned 70% The proposed project phase1 (road construction under DMDP II project. planned phase 30%) was accepted and they congratulated the GoT for the efforts done. TARURA KINONDONI MC 35 My office will consider the construction of the Kawe roads using our source of income or Council source of income if agreed No STAKEHOLDER VIEWS/CONCERNS RESPONSE 4 LGA LEVEL 08th JUNE 2023 TEMEKE COUNCILLOR’S, DISTRICT COMMISSIONER, DISTRICT PO-RALG MUNICIPAL ADMINISTRATIVE SECRETARY, MUNICIPAL DIRECTOR, HEAD This it for all Dar es Salaam COUNCIL ( OF DEPARTMENTS, HEAD OF SECTIONS, NON- Municipals and the distribution of IDDY NYUNDO GOVERNMENTAL ORGANIZATION, PROJECT this fund was done basing on the HALL TEMEKE IMPLEMENTATION TEAM AND TARURA road network for each LGA which MUNICIPAL) Is 350 USD only for Temeke Municipal Council or for all Dar es showed the number of tarmac Salaam Municipals and is it equally distributed? roads compared to the size and •The DMDP II project intends to solve remaining challenges population of the LGA they serve. of drainage system, what about the flooding in people’s settlements that has already been caused by construction of TARURA-TEMEKE MC roads in DMDPI? The project will involve • We are discussing the planned 30% which is expected construction of stand-alone to start implementation in April 2024. When will the 70% drainages which will help to start? remove water from people’s • In DMDP I Temeke MC borrowed money to pay houses and the consultant will compensation and Ilala and Kinondoni were given money by ensure that the design Central Government to pay compensation. Will the planned incorporates the final destination phase 1 of 30% under DMDPII require Temeke to pay of the storm water collected. compensation again? The planned phase of 30% has considered very few Wards, I PO-RALG advise the remaining 70% to consider all the wards in the The process for the planned 70% is distribution of selected roads. expected to start right after the Conclusion 30% has started. All the Councilors’ accepted the proposed projects on roads PO-RALG for the phase1 of the planned 30% and congratulated the The roads selected for GoT for the efforts implementation in phase1 of 30% WARD-LEADERS, MTAA CHAIRMAN & COMMUNITY are likely not to have compensation REPRESENTATIVES at all, if any then will be minimal • What are some of the criteria were used in selecting and will be paid by Temeke roads for the planned phase1 of 30% in DMDP II project? Municipal Council. •In the previous DMDPI there was no stakeholder’s TARURA TEMEKE MC engagement, were not engaged from the beginning of the Noted and will be worked upon in project. I appreciate that this planned phase 1 of 30% under this DMDP II DMDP II has started with stakeholder’s engagement, this TARURA TEMEKE MC should continue even with the implementation of the planned Some of the criteria used were road phase of 70%. conditions in relation to the Conclusion connectivity to major exit roads, The proposed project phase1 (road construction planned public facilities, service to the phase 30%) was accepted and they congratulated the GoT for community, minimal or no the efforts done. compensation and Resilience. 36 TARURA TEMEKE MC Thanks for contribution we will continue engaging stakeholders at all stages of project implementation No STAKEHOLDER VIEWS/CONCERNS RESPONSE 5 LGA LEVEL 12th JUNE 2023 KIGAMBONI COUNCILLOR’S, DISTRICT COMMISSIONER, DISTRICT TARURA-KIGAMBONI MC MUNICIPAL ADMINISTRATIVE SECRETARY, MUNICIPAL DIRECTOR, HEAD We are taking them for COUNCIL OF DEPARTMENTS, HEAD OF SECTIONS, NON- consideration in the planned phase (DISTRICT GOVERNMENTAL ORGANIZATION, PROJECT 2 of 70%. COMISSIONER IMPLEMENTATION TEAM AND TARURA HALL) 24. Kimbiji Ward should be considered in construction PO-RALG of two roads, one from Kidangaa to Magereza and the The distribution of the kilometres other from Kimbiji Center to Kimbiji Health Center. of roads was done basing on the road network for each LGA which 25. Kigamboni is new in the project, I expected it to showed the number of tarmac have more Kilometers of roads than the LGAs that were in roads compared to the size and DMDPI project, how come it has the lowest number of population of the LGA they serve. kilometers? 26. There is a lot of flooding in our areas due to poor TARURA-KIGAMBONI MC drainage infrastructure, please take this into consideration It is well noted and will be taken 27. Relocation of utilities with DAWASCO and TANESCO has proven to be a challenge due to lack of proper into consideration by my office communication among the implementing parties. TARURA should organize a meeting and invite DAWASCO and TARURA-KIGAMBONI MC TANESCO to discuss how best relocation can be done to Well received and will be acted avoid delays in project implementation. upon accordingly. • The road from Kibungumo to block 17 Kibada is a sensitive road but it is not going to be constructed in phase 1 of 30 %, I TARURA-KIGAMBONI MC request you to consider it in the planned phase 2 of 70%. The road will be considered in the • During design, the consultant should put into consideration planned phase 2 of 70% and if there beautification of the roads. The design should provide space is any other sensitive road, please for planning trees along the roads and not pave the whole let my office know so that it can be area. given priority. Kigamboni Municipal Council is facing a very big challenge in its road network. The roads are very bad and are not passable TARURA-KIGAMBONI MC during the rainy season. Please give an extra eye to this Thank you for a constructive because the condition of our roads is very bad. advice, it will be taken into Conclusion consideration by the consultant The proposed project phase1 (road construction planned during design. phase 30%) was accepted and they congratulated the GoT for the efforts done. TARURA-KIGAMBONI MC My Office will give priority to the construction of roads in phase1 of 30% and phase 2 of 70% according WARD-LEADERS, MTAA CHAIRMAN & COMMUNITY to the agreements that will be REPRESENTATIVE made in the selection of projects. 28. I have heard that the market will be constructed in TARURA-KIGAMBONI MC the Centre of Kigamboni, where exactly will it be constructed? 37 29. The names of the roads that are used by people in The centre of Kigamboni is Kwa the community seem to be different from the names that Urassa and it is where the Market is have been submitted for project implementation. Please proposed to be constructed but check and rectify this so that we have names that are this will be in phase 2 of 70% common to both parties i.e TARURA and the Community 30. Are the trees and other properties found along the TARURA-KIGAMBONI MC road going to be compensated? Noted, we will work on it. 31. Are our young women and men going to benefit from employment by the contractors of DMDP II projects? PO-RALG Conclusion The roads selected for The proposed project phase1 (road construction planned implementation in phase1 of 30% phase 30%) was accepted and they congratulated the GoT for are likely not to have compensation the efforts done. at all, if any then will be minimal and will be paid by Kigamboni Municipal Council. PO-RALG All the contractor’s will advertise job opportunities in your area before commencing of the work but it is your responsibility to advice your young women and men to apply for the jobs No STAKEHOLDER VIEWS/CONCERNS RESPONSE 6 LGA LEVEL 13th JUNE 2023 UBUNGO COUNCILLOR’S, DISTRICT COMMISSIONER, DISTRICT MUNICIPAL ADMINISTRATIVE SECRETARY, MUNICIPAL DIRECTOR, COUNCIL HEAD OF DEPARTMENTS, HEAD OF SECTIONS, NON- Hon. Kitila Mkumbo (MP) (MUNICIPAL GOVERNMENTAL ORGANIZATION, PROJECT We the Dar-es salaam MPs as your HALL) IMPLEMENTATION TEAM AND TARURA representatives complained about this but we were shown how the 32. Ubungo MC and Kigamboni MC are new in the distribution of the kilometres of project and we had expected that they would be roads was done basing on the road given more Kilometers of roads than the LGAs that network for each LGA. The LGAs in were in DMDPI which are DCC-Ilala, Kinondoni and the previous DMDPI are still facing a Temeke,how come we have been given few lot of challenges on roads maybe kilometers? even more than us, most of their areas have very poor roads so they 33. I thank the president of Tanzania HE Dr. Samia are also still in need. Suluhu Hasan for this project but I would like to emphasize on continued stakeholders’ engagement. TARURA-UBUNGO MC 34. Before the implementation of the roads in the Noted, we will continue involving stakeholders in each stage of planned phase2 of 70% Councillors should be involved project implementation fully to identify the sensitive roads to be considered as TARURA-UBUNGO MC first priority. 38 35. There are a lot of challenges on floods with our Noted, these will be considered in rivers, please consider Gide,China and Ng’ombe rivers in phase 2 of 70% of the DMDPII the DMDP II project. project. Conclusion TARURA-UBUNGO MC All the Councilors’ accepted the proposed project roa ds for It is well noted and will be phase1 of the planned 30 and congratulated the GoT for considered in phase 2 of 70% of the the efforts DMDPII project. WARD-LEADERS, MTAA CHAIRMAN & COMMUNITY PO-RALG REPRESENTATIVES The distribution of Kilometers was 36. Thank you for this project but in my “Mtaa� we done basing on the road network have an important road called Juma IkangaLa road and it for each LGA which showed the is not mentioned phase 1 of 30% so it better to consider number of tarmac roads compared it in phase 2 of 70% to the size and population of the 37. The consultants are advised to visit Ward/Mtaa LGA they serve. offices to collect any necessary information they need for TARURA-UBUNGO MC Some of the criteria used were road DMDP II project Implementation. Before President John conditions in relation to the Pombe Magufuli died he promise us that in DMDP II all connectivity to major exit roads, roads will be constructed and Ubungo and Kigamboni public facilities, service to the would be given priority, how comes we have been given community, minimal or no few Kilometers of roads? compensation and Resilience 38. We presented all important roads to be TARURA-UBUNGO MC constructed in DMDPII but we don’t know which criteria Noted, it will be considered in phase were used in the selection of just few of them. 2 of 70% of the DMDPII project. 39. Shekh bofu road has two connectivity, it connects TARURA-UBUNGO MC to Chalize road and Ally Noor roads please consider this Well noted, it will be considered in in phase 2 of 70% of DMDP II phase 2 of 70% of the DMDPII 40. The Mbezi Health Centre Road is not in phase 1 of project. 30% and it is a very important road, please add it to phase 2 of 70% in DMDP II. Conclusion The proposed project phase1 (road construction planned phase 30%) was accepted and they congratulated the GoT for the efforts done. No STAKEHOLDER VIEWS/CONCERNS RESPONSE 7 LGA LEVEL DAR- 06th JUNE 2023 ESALAAM CITY COUNCILLOR’S, DISTRICT COMMISSIONER, DISTRICT TARURA DCC-ILALA COUNCIL(DCC)- ADMINISTRATIVE SECRETARY, MUNICIPAL DIRECTOR, Apart from DMDP II our Council ILALA HEAD OF DEPARTMENTS, HEAD OF SECTIONS, NON- has a lot of road project facilitated (ARNOUTOGLOU, GOVERNMENTAL ORGANIZATION, PROJECT by TARURA and City Council; we ILALA) IMPLEMENTATION TEAM AND TARURA will survey the Buguruni Ward 41. Buguruni ward does not have any road which road connectivity and work on it. will be implemented under phase 1 of the planned 30 but it is a vital ward since it connects Mandela Road via TARURA DCC-ILALA 39 Rozana. So, in the coming 70 Buguruni ward should Some of the criteria used were be considered road conditions in relation to the 42. I second Mr Busoro on his concerns since connectivity to major exit roads, Buguruni ward connects Vingunguti via Buguruni and is public facilities, service to the a vital Ward in our City. Hence, Ward’s Road community, minimal or no selection/construction should be done in the remained compensation and Resilience. 70 43. We had a lot of meetings to propose the roads TARURA DCC-ILALA We shall associate with all to be constructed in our DCC; what were some of the Councilor’s, Ward Leaders and main criteria used to select the listed roads which will Communities roads for all the be implemented under phase1 of the planned 30 Wards for boarders’ recognition Overall both the first phase of 30% and 44. TARURA-ILALA shall prepare a separate meeting the second phase of 70 during with all Councilors’ so as to discuss our concerns design. regarding the remaining roads for the 70 phase 45. The Consultant’s team shall revise the borders of roads in Wards so as to avoid the contradiction during implementation such as Muhonda road, Muhoro road and Narungo’mbe road Conclusion The proposed project phase1 (road construction planned phase 30%) was accepted and they congratulated the PO-RALG GoT for the efforts done. The roads selected for implementation in phase1 of 30% WARD-LEADERS, MTAA CHAIRMAN & COMMUNITY are likely not to have REPRESENTATIVES compensation at all, if any then 46. Is there any compensation to the community will be minimal to avoid any delays properties which shall be affected by the proposed in project implementation and will under DMDP II? be paid. 47. The consultants are advised to visit Ward/Mtaa PO-RALG & TARURA DCC-ILALA offices to collect any necessary information they need Our consultants will visit your for DMDP II project Implementation. offices to collect necessary information’s for DMDP II project, 48. The proposed project should consider Kitunda- please cooperate to simplify their Kivule-Msongola Road’s diversion construction as it is work. in a poor condition and connects to a lot of community TARURA-DCC-ILALA social services such as the constructed District Hospital The proposed road to Msongola 49. During the project construction the contractor will be implemented under DMDP needs to consider employment to our surrounding II as it replaced the previous community instead of outsiders proposed road Pugu-Majohe- Mbondole-Kivule Hospital which 50. Most of the contractor under DMDP I did not will be constructed under complete their work on time; for the coming DMDP II Msimbazi Development Project. GoT should select the best contractors. PO-RALG 51. Will the proposed Market be implemented All the contractor’s will advertise under the first phase of 30% in DMDP II? job opportunities before Conclusion commencing of the work but it is 40 The proposed project phase1 (road construction planned your responsibility to advice the phase 30%) was accepted and they congratulated the GoT community to apply for the job for the efforts done. TARURA-DCC-ILALA All the contractor’s selected are qualified for the task they are hired for. But sometimes delaying may occur due to delays in paying compensation, relocation of utilities as well as weather conditions such as rainfall. TARURA-DCC-ILALA Market construction will take place in the remaining 70 under phase 2 of DMDP II project. Annex 2: List of Stakeholders for DMDP II List of Stakeholders that participated in the Launching Workshop 1 Day Meeting S/No Stakeholders 1. President’s Office, Regional Administration and Local Government (PO-RALG) 2. Tanzania Rural and Urban Roads Agency (TARURA) Headquarters 3. Ministry of Finance 4. Ministry of Works and Transport 5. Members of Parliament for Constituencies in Dar es Salaam Region 6. Ministry of Lands, Housing and Human Settlements 7. Ministry of Water 8. Ministry of Health, Community Development, Gender, Elderly and Children 9. Prime Minister Office, Labour, Youth, Employment and Persons with Disability 10. Dar es Salaam City Director and Municipal Directors of Kigamboni, Ubungo, Temeke, Kinondoni Councils 11. Mayors of Dar es Salaam City and Municipal of Kigamboni, Ubungo, Temeke, Kinondoni Councils 12. DART 13 PCCB 14. Dar Es-Salaam Regional Commissioner’s Office 15 World Bank – Country 16 The National Environment Management Council 41 S/No Stakeholders 17 Tanzania Occupational Safety and Health Authority 18 TANROADS 19 TANESCO 20 Tanzania Telecommunications Corporation. 21 Tanzania Railway Authority 22 TAZAMA 23 LGAs Officials in the department of Urban planning and Wastes Management 24 High Learning institutions with interest on Solid Waste-Arthi University 25 Association of Bus Owners/Drivers 26 Security Organs such as Traffic Police,PCCB, TISS etc 27 PO-RALG PCT 28 TARURA Dar es Salaam Regional Office 29 Leaders from participating Wards and Mitaa 42 Annex 3: Stakeholder GRM 43