The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Tonga Digital Government Support Project (P154943) EAST ASIA AND PACIFIC | Tonga | Digital Development Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 10 | ARCHIVED on 16-Nov-2023 | ISR58593 | Implementing Agencies: Kingdom of Tonga, Prime Ministers Office Key Dates Key Project Dates Bank Approval Date: 09-May-2019 Effectiveness Date: 12-Aug-2019 Planned Mid Term Review Date: 31-May-2023 Actual Mid-Term Review Date: 19-May-2023 Original Closing Date: 31-May-2024 Revised Closing Date: 31-May-2025 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the Project is to improve the Recipient’s capacity for digital public service delivery. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name 1. Enabling Environment and Continuous Improvement:(Cost $0.75 M) 2. Government Enterprise Architecture:(Cost $0.60 M) 3. Core Registries: Civil Registration and National ID Systems:(Cost $1.40 M) 4. Digital Government Infrastructure:(Cost $1.40 M) 5. Project Management:(Cost $0.50 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions The Project’s rating for progress towards achievement of the Project Development Objective is upgraded from “Moderately Unsatisfactory” to “Moderately Satisfactory,” and the rating for implementation progress is upgraded from “Moderately Unsatisfactory” to “Moderately Satisfactory.” Despite previous significant delays, there has been notable progress in both these areas after three years without implementation progress, including no procurement. These include completion of the Project Management Unit’s procurement for two individual consultants to support e- service delivery, and the launch of procurement for two large investment activities to upgrade the government’s national portal, and the whole-of- government integration platform. There is significant work expected to develop and finalize the technical specifications and procurement documents for the remaining project activities to be procured over the next three to six months; and bid evaluation processes, contract management, and quality assurance for the two large activities currently under procurement. During the Bank’s October 2023 mission, the government teams agreed to strengthen the project coordination arrangements as project implementation intensifies in the coming 18 months before the project closes. 11/16/2023 Page 1 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) The Project will need to expedite implementation of Component 3 (Core Registries: Civil Registration and National ID System) to be able to complete it by the Project's closing date. The government and Bank teams are in extensive discussions to finalize the technical design of this component for procurement to be launched in the next three to six months. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Substantial Macroeconomic Moderate Substantial Substantial Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Substantial Substantial Substantial Institutional Capacity for Implementation and High High High Sustainability Fiduciary Moderate Substantial Substantial Environment and Social Low Low Low Stakeholders Low Moderate Moderate Other Low Low Low Overall Substantial Substantial Substantial Results PDO Indicators by Objectives / Outcomes Implement Digital Government IN01362903 ►Government Enterprise Architecture Developed and Operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No Yes Yes Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the Government Enterprise Architecture has been developed and is Comments: operational and is supported under component 2 of the project. IN01362904 ►Unique ID numbers issued at birth registration (Yes/No, Custom) 11/16/2023 Page 2 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will track whether a system has been put in place to assign unique National ID numbers at Comments: birth registration, and will be supported under component 3 of the project. IN01362905 ►Number of public and private sector service providers using the identity federation for digital identity authentication (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 3.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor the number of public and private sector service providers using National ID Comments: system for digital identify authentication IN01362906 ►Number of National Portal Visits Per Year (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6,000.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will track the number of portal visits (cumulative per year) and will be supported under Comments: component 4 of the project. Intermediate Results Indicators by Components 1. Enabling Environment and Continuous Improvement IN01362907 ►Digital Government Strategic Framework Completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No Yes Yes Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the Digital Government Strategic Framework has been completed, and Comments: is supported under component 1 of the project. IN01362912 ►Legislation for electronic transactions approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 11/16/2023 Page 3 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) This indicator will be monitor whether one of the key legislations, the legislation for electronic transactions Comments: has been approved by cabinet, and will be supported under component 1 of the project. IN01362915 ►Legislation for privacy and data protection approved by cabinet (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will be monitor whether one of the key legislations, the legislation for privacy and data Comments: protection has been approved by cabinet, and will be supported under component 1 of the project. IN01362918 ►Number of government officials trained under the cybersecurity program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 75.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will be monitor the cumulative number of government officials that were trained under the cybersecurity program, and will be supported under component 1 of the project. This will be fulfilled once Comments: the Cybersecurity specialist is contracted. IN01362920 Government officials trained under the cybersecurity program (female) (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 37.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 2. Government Enterprise Architecture IN01362911 ►Government Enterprise Architecture Designed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No Yes Yes Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the enterprise architecture has been designed and will be supported under component 2 of the project. The EA is planned for development upon contracting an EA specialist Comments: through the open position TOR. 3. Core Registries: Civil Registration and National ID Systems IN01362909 ►CR upgrade completed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target 11/16/2023 Page 4 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will track whether the CRVS upgrade has completed, and will be supported under Comments: component 3 of the project. IN01362913 ►Identity federation orchestrator operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the national ID system upgrade has been completed, and will be Comments: supported under component 3 of the project. IN01362917 ►CR and National ID Systems linkage in Place (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the CRVS and National ID systems linkage is in place, and will be Comments: supported under component 3 of the project. IN01362919 ►Gender: The upgrade design of the CR system has been reviewed with a gender perspective and is gender-informed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the upgrade design of the CRVS system (e.g. datasets, data collection mechanism) has been reviewed with a gender perspective and is gender-informed, and includes Comments: appropriate linkages with the Health & ID Systems, and will be supported under component 3 of the project. 4. Digital Government Infrastructure IN01362908 ►Government integration platform developed (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the cloud based solution has been designed, and will be supported under component 4 of the project. Comments: a. Cybersecurity, Privacy, and Data Sovereignty policy required b. Ownership and Operations Model not yet confirmed 11/16/2023 Page 5 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) c. Cloud computing resources installed within national data center (container) have not yet (July 2020) begun provisioning to individual MDAs other than select backup storage for Disaster Recovery d. No formal Disaster Recovery or Continuity of Government IT Operations Plan available to determine backup data center resource and operations requirements IN01362916 ►National government portal upgraded and promoted (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor whether the national government portal design has been completed and Comments: implemented and will be supported under component 4 of the project. IN01362921 ►Feedback mechanism incorporated in national government portal (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 ToRs for the national portal are being drafted to be shared with the WB team by end June 2022. ToRs are to include specifications for a CE feedback mechanism to be incorporated in the national government Comments: portal design under component 4 of the project. IN01362922 ►Number of e-services developed under the project (Number) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 2.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor the number of e-services that were developed under the project and will be Comments: supported under component 4 of the project IN01362923 ►Gender: Percentage of eServices users that are women (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 This indicator will monitor the percentage of users of e-services developed under the project that are Comments: women 5. Project Management IN01362910 ►CE: Percentage of users report satisfaction with the reliability of digital services (disaggregated by gender) (Percentage, Custom) 11/16/2023 Page 6 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 70.00 Date 15-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 ToRs for the national portal are being drafted under Comp. 4 to be shared with the WB team by end June 2022. ToRs are to include specifications for a CE feedback mechanism to be incorporated in the national Comments: government portal design. A user survey either via the national portal or otherwise will be rolled out once digital services are available on the portal. IN01362914 Percentage of users report satisfaction with the reliability of digital services (female) (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 14-Dec-2018 23-Jun-2023 31-Oct-2023 31-May-2025 Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P154943 IDA-D4490 Effective USD 4.65 4.65 0.00 1.78 2.74 39% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P154943 IDA-D4490 Effective 09-May-2019 15-Jul-2019 12-Aug-2019 31-May-2024 31-May-2025 Cumulative Disbursements 11/16/2023 Page 7 of 8 The World Bank Implementation Status & Results Report Tonga Digital Government Support Project (P154943) Restructuring History Level 2 Approved on 26-May-2023 Related Project(s) There are no related projects. 11/16/2023 Page 8 of 8