Republic of Yemen Ministry of Public Works and Highways Road Maintenance Fund Implementation Unit UNITED NATIONS OFFICE FOR PROJECT SERVICES (UNOPS) YEMEN INTEGRATED URBAN SERVICES EMERGENCY PROJECT (YIUSEP II AF) Component 1 Service Restoration Sub-Component 1.3 Urban Roads Maintenance of Urban Road in Al Mukalla City Sub-Project (East entrance of Al-Mukalla city from Oil roundabout to Bwaish Irish crossing) (IUSRMF-AF2-MUK006) Environmental and Social Management Plan (ESMP) June, 2024 Table of Contents Summary Sheet Chapter 1 Introduction Chapter 2. Sub-Project Description 2.1 Description 2.2 Location 2.3 Scope of Work Chapter 3. Environmental and Social Baseline 3.1 Climate and Weather 3.2 Hydrology and water resources 3.3 Air Quality and Noise 3.4 Biodiversity 3.5 Social Baseline 3.6 Roads and Transport 3.7 Existing Situation of the Targeted Road Chapter 4. Environmental and Social Risks and Impacts 4.1 Applicability 4.2 Eligibility (Exclusion List) 4.3 Environmental and Social Screening 4.4 Environmental and Social Impacts Chapter 5. Consultations 5-1 Consultation topics 5-2 Gender and related issues 5-3 Child Labor 5-4 Gender 5-5 Gender Based Violation 5-6 Subproject sustainability 5-7 Consultation during implementation 5-8 Photos of Public Consultation 5-9 Grievance Mechanism GM 5-10 GM Procedures for Complaints Chapter 6. Mitigation measures Chapter 7. Monitoring Plan 1 Annex1. GM Complaint and Suggestion Form Annex 2 List of Stakeholder Consulted Annex 3: Public Consultation Reports (consultation attendance sheets) – Arabic List of figures Figure (1) Location of the Sup Project in Mukalla City Figure (2) the openings will constructed in island at the positions of collected rain fall. Figure (3) pipe culvert at change 2+580. Figure (4) Sign layout for lane closure. Figure (5) the different elements of a temporary traffic control. List of tables Table (1): Description details of the Sub project in Mukalla City Table (2): Description details of the Sub project in Mukalla City Table (3) Location of the Sup Project in Mukalla City Table (4) Main Required Equipment. Table (5) sub-project involved entities responsibilities. Table (6): Exclusion list Table (7): Environmental and Social Screening Form Tabel (8) Summary of Complaints Management Review Process Table (9): Environmental and Social Management Plan Table (10): Waste Management Plan Table (12): Environmental and Social Monitoring Plan 2 Abbreviations BoQs Bill of Quantities CITES Convention on International Trade in Endangered Species C-ESMP Contractor Environmental and Social Management Plan EHS Environmental, Health and Safety E&S Environmental and Social ESF Environmental and Social Framework of the World Bank ESHS Environment, Social (including labor), Health, and Safety ESIA Environmental and Social Impacts Assessment ESMF Environmental and Social Management Framework ESMP Environmental and Social Management Plan ESS Environmental and Social Standard ESSO Environmental and Social Safeguards Officer FCV Fragility, Conflict and Violence GBV Gender Based Violence GHS General Health and Safety Guidelines GIIP Good International Industry Practice GM Grievance Mechanism GSM Global System for Mobile Communication HSSE Health, Safety, Social and Environment IDA International Development Association IDP Internally Displace Person LDAs District Local Authorities LMP Labor Management Procedures LOE Level of Effort OHS Occupational, Health and Safety PAP Project Affected People PCBs Polychlorinated biphenyls RF Resettlement Framework 3 RMF-IU Road Maintenance Fund- Implementation Unit RoY Republic of Yemen SEA Sexual Exploitation and Abuse SH Sexual Harassment SEP Stakeholder Engagement Plan SMP Security Management Plan TPM Third Party Monitoring UNOPS United Nations Office for Project Services YIUSEP Yemen Integrated Urban Services Emergency Project YIUSEP II Second Yemen Integrated Urban Services Emergency Project 4 Summary Sheet: Table 1: Summary Sheet Sub-project Name and ID Number Maintenance / Rehabilitation of Eastern Entrance Street to the Mukalla City from Oil roundabout to Bwaish Irish crossing - Mukalla City. (IUS-RMF-AF2-MUK – 006) Sub-project Location Urban Road in Mukalla City Implementing Partner IU RMF/Aden Proposed E&S Risk Class of Sub-project Moderate (Low to High): Implementation period 8 Months Estimated ESMP Cost 6,460.00 USD Date of the field visit 5-9 November 2023 Consultation date. 5-9 November 2023 Observations/Comments Indicated below Signature of ESSO Date 5 Chapter 1 Introduction: The ESMP of the Maintenance of Urban Road in Mukalla City Sub-Project (Maintenance/Rehabilitation of Eastern Entrance Street to the Mukalla City from Oil roundabout to Bwaish Irish crossing - Mukalla City (IUS-RMF-AF2-MUK–006)) is prepared based on the Environmental and Social Management Framework (ESMF) for Yemen Integrated Urban Services Emergency Project II Additional Finance (YIUSEP II AF). For your guidance you can find the ESMF at http://documents.worldbank.org/curated/en/099854511242137276/Final0ESMF0YIUSEP0II0AF. The ESMF was prepared by United Nations Office for Project Services (UNOPS) to meet the requirements of the World Bank’s Environmental and Social Framework (ESF), UNOPS requirements and the Yemen’s national environmental laws and regulations requirements. The YIUSEP II AF ESMF will guide UNOPS and Road Maintenance Fund- Implementation Unit (RMF-IU/) Aden Region, to ensure that all sub-projects are prepared and implemented in accordance with the ESF requirements, including the preparation of sub-projects’ specific Environmental and Social Management Plans (ESMPs). For this purpose, the ESMF details how UNOPS and RMF-IU/Aden Region screen each sub-project to assess its environmental and social risks and impacts, identify the mitigation measures, and monitor ESMP implementation, most particularly the environmental, social, and occupational health and safety performance of project contractors. UNOPS has in parallel prepared a Labor Management Procedures (LMP) to meet the requirements of ESS2, and a GBV/SEA/SH Plan and a Security Management Plan (SMP) to meet the requirements of ESS4, and a Resettlement Framework (RF) to meet the requirements of ESS5, and a Stakeholder Engagement Plan SEP, to meet the requirements of ESS10. The only relevant ESSs for this sub-project are ESS1, ESS2, ESS3, ESS4 and ESS10. As a result, this sub-project will follow the requirements of the LMP for labor working conditions and OHS, the GBV action plan for any GBV issues, the SMP to manage any potential security risks, and SEP for consultation and information disclosure. The World Bank is financing the second Yemen Integrated Urban Services Emergency Project- Additional Financing (YIUSEP II AF), under the provisions of World Bank OP 10.00, paragraph 12, Projects in Situations of Urgent Need of Assistance or Capacity Constraints. The Project will be implemented by the United Nations Office for Project Services (UNOPS), in partnership with RMF- IU/Aden. The overall objective of the YIUSEP II AF is to restore access to critical urban services in selected cities of Yemen where most of the conflict-related damage has occurred. The targeted services cover four sectors: (i) tertiary municipal services and solid waste management; (ii) urban water and sanitation; (iii) urban roads; and (iv) electricity for critical service. 6 Chapter 2. Sub-Project Description: 2.1 Description: The sub-project is to rehabilitate a primary urban road in Mukalla City, Hadramout Governorate. This road is part of the main and only entrance to the city of Mukalla, from its eastern side, and constitutes an extension of the important international road linking Yemen’s eastern borders with the Sultanate of Oman and its western borders with the Kingdom of Saudi Arabia. It is also a part of the only road to travel between Mukalla City and Mukalla International Airport. The project includes Maintenance/Rehabilitation of Eastern Entrance Street to the Mukalla City from Oil roundabout to Bwaish Irish crossing - Mukalla City (IUS-RMF-AF2-MUK – 006). The length of this street is 4,144 meters with width -Average 37 meters (table 1). The street consists of two directions separated by a middle island, and each direction consists of three lanes. The estimated period for implementation is about 8 months. Table (2): Description details of the Sub project in Mukalla City Sub-project ID Location Length (M) Width (M) Easte Entrance of Mukalla City IUS-RMF-AF2- from Oil roundabout to Bwaish 4,144 37 MUK–006 Irish crossing. The total number of direct beneficiaries who will benefit from the IUS-RMF-AF2-MUK-006 sub- project are around (490,039) people (241,254 females and 248,785 males) based on Mukalla's 2021 population road users. 2.2 Location: The targeted road location is shown in the following Table 2 and Figures 1 below. The road is in a very important location for Mukalla city and all the country where it is the main eastern entrance of Mukalla city, part of the main road to Mukalla Airport, part of the international road connecting Yemen with Oman and Saudi Arabia, serving many important government and commercial facilities such as the Yemen Petroleum company branch and a lot of big and medium companies, and connecting Mukalla City with all eastern arias and Wadi Hadramout directorates. The area where the targeted road passes is considered one of the important commercial neighborhoods in Mukalla, as you can find on both sides of the road in Buwaysh neighborhood many commercial agencies or official distributors of car and heavy equipment spare parts and accessories, supermarkets, groceries, vegetables and fruits markets, car service centers, etc. 7 The area is inhabited by about 120,000 people and has a large health center, three small health centers, Seven primary schools, and two secondary schools. Work is also currently underway to establish the main sports stadium for Mukalla in this area. 8 9 Table (3) Location of the Sup Project in Mukalla City. Coordinates Sub-project Location Star point End point ID E N E N IUS-RMF- Easte Entrance of Mukalla City AF2-MUK– from Oil roundabout to Bwaish 49.184753Ëš 14.582422Ëš 49.221279Ëš 14.591989Ëš 006 Irish crossing. Figure (1) Location of the Sup Project in Mukalla City 10 2.3 Scope of Work The sub-project work activities will include rehabilitation of the selected road in Mukalla City following the existing footprint and pathway. The scope of work includes spot and pothole repairs, crack sealing, patch works, asphalt resurfacing, stone pavement (All required quantities of rocks will be bought from local market, no quarry near from project location area), surface drainage improvement, road safety improvement works, and intersection rehabilitation as follows: follows: â–ª Repairs of full Depth Potholes and Failure by Removal of existing (Asphalt + Base Course) layers with disposal and hauling of waste material to the location approved by Mukalla Cleaning Authority which is Bowish waste landfill, construct compacted crushed aggregate base course layer 200 mm and spraying M.C and Asphalt Concrete 5cm. â–ª Removing asphalt and repair 10 cm of base in the damaged places. â–ª Treating the roughness of the asphalt layer by adding 30 mm asphalt as an overlay layer. â–ª Cleaning and removing debris and dust from the inside and sides of the road. â–ª Improving the longitudinal slopes in order to drain rainwater in some sections â–ª Removing damaged curbs and sidewalks on both sides of the road, transporting waste, re- establishing curbs and sidewalks, and implementing sidewalks on the sides where there is no sidewalk. â–ª Rehabilitating the existing safe sidewalks include necessary improvement works such as cleaning and repair surface defects wherever it is found. The entire intervention will be done within the existing footprint of asphalted road and right of way ROW which is clear from any encroachment â–ª Construct opening in island at the area where rain fall is collected/accumulated. At section from station 3+180 TO station 3+280, the rain water is accumulated in the middle area because of the existing side slope is horizontal toward left side ,and the longitudinal slope is poor ,therefore it is recommended to establish an opening /several apertures in the middle island to drain the collected rainwater to the nearest surface drainage point then to be discharged outside the site, as show in figure (2) below. â–ª Cleaning the existing pipe culvert at change 2+580 which is Semi-closed(at INLET and OUTLET) by of the accumulation of old sediments soil and rubbish which obstruct water discharge through pipe culvert ,therefore project activities must include cleaning the INLET and OUTLET of the pipe culvert, as shown in figure no (3) below. â–ª Improve the longitudinal and transverse slopes of the surface road at change 3+180 to surface drainage and demolish, removing the pipe culvert, which became useless for water drainage, due to urban expansion in the Outside area and â–ª Adding a Grouted Riprap to pave the Side water drainage exit points and in the places where it is needed. There is necessity of casing all side water drainage by GROUTED PIPRAP stones 11 with a dimension of (30cm*30cm) and a thickness of 25 cm, setting on compacted base course foundation and 5 cm cement mortar. The excavation works are limited to 40 cm, where all works executed by workers and required equipment shown in Estimated Cost Analysis Appendix. However, the minimum required machines for asphalt removal and bed leveling are as in the following table:. Table (4) Main Required Equipment. Dump Excavator Water Pop-cat Machin Shovel Grader Compactor Truck GCB truck Quantity 4 8 2 2 2 4 2 Figure no (2) shown the openings will constructed in island at the positions of collected rain fall. 12 Figure no (3) shows pipe culvert at change 2+580. 13 14 The road maintenance requires effective mechanism, process and institutional set up to implement interventions to mitigate the impacts due to its activities. The table below summarizes the sub-project involved entities responsibilities: Table (5) sub-project involved entities responsibilities. Position Responsibility The organization Project Manager â–ª Ensure ESMP Implementation; â–ª Implementing â–ª Supervise procurement and hiring of staff; and Partner (RMF- â–ª Overall supervision of project. IU Aden) Environment and Environmental Aspects â–ª UNOPS Social Safeguards â–ª Ensure that the contracts include clauses for ESMP Officer implementation; (assisted by â–ª Ensure implementation of the ESMP during variousphases Implementing Partner of design and implementation; supervision â–ª Certify timely and robust environmental monitoring in the consultant field by local facilitators and technical resource persons; (Supervisor) and â–ª Ensure that environmental trainings are planned and contractor HSSE implemented; officer) â–ª Overall monitoring and reporting of environmental impacts; â–ª Coordinate and ensure development of awareness material; â–ª Prepare environmental Progress Reports including monitoring reports for the project. â–ª Monitor and check the proper implementation of all occupational health and safety mitigation measures as suggested in ESMP through field visits as well as site records; â–ª Ensure that environmental trainings regarding occupational health and safety are planned and implemented; â–ª Overall monitoring and reporting of occupational health and safety issues; and â–ª Prepare Progress reports regarding compliance of mitigation measures for occupational health and safetyfor the project. 15 Social Aspects â–ª Monitor and check the proper implementation of all social mitigation measures as suggested in ESMP; â–ª Monitoring and evaluation of social related matters of the project and maintain a social complaint register to document social issues; â–ª Certify timely and robust social monitoring in the field by local facilitators and technical resource persons â–ª Ensure inclusion of ESMP requirements in project designs; â–ª Remain the focal point for managing the project GM, and maintain analysis and reports on types of complaints received, resolved, time taken to action, etc. Provide technical lead to the field teams regarding gender mainstreaming activities of the project; â–ª Linkages development with NGOs and public-sectorentities working on empowerment of women and marginalized segments of society; â–ª Ensure the GM is gender friendly; â–ª Provide assistance and advice to field staff for resolving grievances related to gender arising on account of project implementation; and â–ª Prepare Grievance Reports as and when required â–ª basis. Site Supervisor â–ª Assist UNOPS ESSO in managing and monitoring all HSSE â–ª RMF-IU Aden (Supervision Consultant) related activities on the ground HSSE Officer â–ª Performing all HSSE activities on the ground including â–ª Contractor toolbox, training, inspections, reporting and etc. Designing Engineer â–ª Coordination to provide technical data and information for â–ª RMF-IU Aden RMF-IU Aden designer engineer â–ª Participation in the inspection of supplied materials. â–ª Provide facility in supervision the project's activities (Coordination to enable the contractor to commencing work) â–ª Provide information on the Project 's progress â–ª Participation in the primary receipt of implemented project activities form the contractor â–ª Evaluation project technical performance â–ª Participation in the final receipt of implemented project activities form the contractor â–ª Coordination to remove waste and debris from working sites to the assigned landfill â–ª Coordination to organize and facilitate traffic movement 16 TPM â–ª Evaluation of ESMP implementation; â–ª Third Party â–ª Supervision of implementation contractor; and Reporting to higher authorities. The number and type of workers will be determined and limited later by the proposed contractor under supervision of the client representative Engineer, so accommodation requirements and health insurance for the workers will be insured by the proposed contractor after signing of the project contract and all safety procedures will be done among the contractor responsibility under the client representative approval. However, the number of workers reaches at least 40 workers, who must be contracted with detailed work contracts that are limited by 6 working days per week. The workers must be accommodated in rented buildings or apartment near from the project site and near from the public services, the dimensions of the rooms specified for two workers only must not be less than 12 square meters (m2), and furnished with suitable and appropriate furniture and the apartment must be full conditioned and equipped with sufficient - constant meals, a buffet, and transportation and communications services. Traffic control is considered one of the most important sides during maintenance works. So, before starting work and during the implementation periods of the works, must coordination with the relevant authorities in the local authority of the city, including the General Traffic Department in the city, to arrange the necessary procedures to ensure the safety, continuity, and smoothness of traffic without any obstacles or crowding, including temporary traffic diversions through the work of barriers timers, warning tapes and night lights (as shown in Figure 4). 17 Figure no (4) shows Sign layout for lane closure. A traffic control plan should be developed so that it forms an essential part of the plans, specifications and estimates of the project construction or maintenance. The contractor shall work to provide all necessary and safety measures by providing temporary protective barriers, appropriate and clear guidance, and warning signs for all at appropriate distances with some accompanying clarifications and in accordance with the required purpose to ensuring safety and the precautions required to be followed with the selection of alternative traffic routes in the places of the total closure after notifying the competent authorities and potentially affected people. As well as securing alternative and temporary parking for people vehicles. Securing safe routes for pedestrian traffic, separated from the movement of vehicles and the current patterns in the work area. Securing safe entrances and exits for the personnel of the work site, storage areas and housing during the work area. The use of fixed or portable banners and flashing lights on vehicles belonging to the work area that are clearly visible to vehicles approaching or passing through the work area. The Contractor and his crew shall also be informed and acquainted with 18 the nature of the preventive measures that must be taken and the implementation of all instructions issued by the employer or his representative on the site. It is also not allowed during the on-site implementation to exceed the limits of the specified areas/distances subject of the implementation, with the necessity that the implementation be carried out in crowded areas in stages as soon as a distance is completed moving to the other, after taking the precautionary and preventive measures and after ensuring the traffic movement and its safety while choosing the appropriate times to carry out the work to avoid traffic crowding, and necessary to avoid the use of heavy equipment and machinery in residential areas at late times of the night, while choosing the best alternatives for implementation in those locations. Figure 5 shows the different elements of a temporary traffic control zone. In the case of choosing alternative methods of a dirt or gravel nature, water is sprayed to avoid stirring up dust, and air pollution. With regard to the movement of transport from and to the site, the contractor must choose the most appropriate roads leading to the site, as well as choose the equipment according to the nature of the work area and not exceed the specified speeds, as well as the loads in order to avoid any damage to the streets from the equipment , as well as providing and obligating the transport mechanisms to cover their loads with the appropriate cover and take all insurance measures movement of equipment and transportation during the implementation period. The implementation shall not be initiated unless the contractor has coordinated, organized, arranged and taken all traffic, professional and personal safety requirements and procedures for workers in order to avoid any injuries or accidents related to the execution of works on the site. 19 Figure no (5) shows the different elements of a temporary traffic control. 20 Chapter 3. Environmental and Social Baseline This part is a description of the initial conditions in the sub-projects prior to implementation. Mukalla city is bordered on the south by the Arabian sea and east by A-Shihir city, on the north by Wadi Hadramout, and on the west by Shabwah governorate. It is the capital of Hadramout Governorate and the third important city in Yemen after Sana’a & Aden. It has a Main Port. It is in the southern part of Hadramout at 49o10' degrees longitude and 14o33' degrees latitude. It is about 800 km away from Sana'a, where about 73% of this distance travels within Hadramawt itself due to its large area, and it is about 620 km away from Aden. Mukalla city overlooks the Arabian Sea and is divided into two halves by Khor Al Mukalla. It ranks the first in terms of populations in Hadramout with an estimated population of Mukalla in 2021 of about 1,261,750 inhabitants, who are urban and is a relatively urban society, compared to the rest of Yemen's cities, which are dominated by tribal society. In addition, it is consisting of 12 main areas or districts, surrounded by seven country sides and valleys, and there are seven major universities, and the city is witnessing a significant urban expansion. 3.1 Climate and Weather Hadramout is generally hot and dry (semi-arid to arid). The average annual temperature is about 80°F (26.7°C), although during the summer, high temperatures can exceed 100°F (37.8°C). During the winter, the average temperature occasionally falls below 70°F (21.1°C). The average rainfall is approximately 2.9 inches (73 millimeters) per year a few times throughout the year, however, Hadramout experiences heavy rainfall resulting in significant flooding. However, Mukalla city is generally hot and semi wet, the weather is hot in summer and mild in winter, and rainfall is semi-seasonal. It is surrounded by a group of medium-height Mountains in a circular motion and several valleys that flow into its coasts passing through it. 3.2Hydrology and water resources Rainfall in Mukalla and surrounds, including project area, is very scarce, where average annual rainfall in the area is about 90 mm falls usually in the spring, late summer, and autumn. However, rainfall in the area has recently been irregular and come sometimes as extreme events because of increasing the frequency of tropical cyclones and disturbance that causes unexpected floods. The drainage pattern of the area is towards the Arab Sea and the project area is aligned to the east by Bowaish Runoff Area (Wadi) that runs from the north highlands to the Arab Sea. 21 Project area and surrounds is made primarily of sediment rocks of the Quaternary, Paleogene, Cretaceous, Jurassic and Triassic age. Mapped lithology elements have complex structure and mutual relations that directly affect hydro geological circumstances in the area. According to the extracted rock composition, and according to hydro-geological features in the field, complexes of rock masses that are water permeable, and complexes of rock masses that are water impermeable can be identified, that is, those that have the function of a hydro-geological barrier. Groundwater is the main source for drinking water in Mukalla. Overall, the water availability is only 80 m3/capita/yr, which is well below the World Bank’s water poverty level of 1,000 m3/capita/yr. As in many other countries in the region, agriculture is by far the biggest consumer of about 90% of total water use. Most of the water is withdrawn from groundwater and this has led to serious groundwater depletion as withdrawals far exceed annual groundwater recharge. Mainly, Mukalla city with villages around depends for drinking water supply on six fields containing large number of wells located outside the city. There is no evidence of the existing drinking water wells in the area surrounding the project site. The project area has an old canal that is connected with the old local network to collect rainwater and discharge itat simple slope section, and no risks from this canal was recorded in the past, where water collected at the left side of station 3+180 is discharges through existing small channel which is connected with the local network as shown in drawing below. 22 23 3.3 Air Quality and Noise Data on air quality in Yemen generally, and in the Sub-project area, is extremely scarce. No air quality monitoring data for the project area was found. In fact, air pollution in Yemen is caused by a variety of factors, including emissions from vehicles. The main source of air pollution, particularly in Mukalla is emissions from vehicles and the economic activities, such workshops, factories, etc. Another source of air pollution is potholes and pavement deterioration particularly. When vehicles pass in the deteriorated sections, dust is emitted. The main source of noise is also vehicles and economic activities near markets. The traffic volumes vary based on the road tracks. 24 3.4 Biodiversity Biodiversity is the whole variety of life-forms on Earth, ranging from mammals, birds, reptiles, amphibians, fish, insects and other invertebrates, to plants, fungi, algae and micro-organisms. The Convention on Biological Diversity defines biodiversity as ‘The variability among living organisms from all sources including, inter alia, terrestrial, marine and other aquatic ecosystems and the ecological complexes of which they are part; this includes diversity within species, between species and of ecosystems.’ In general, the project area can be classified as poor in terms of the presence of distinct biodiversity or environmentally sensitive areas. According to the National Biodiversity and Action Plan of Yemen (NBSAPY, EPA 2004), there are no special or unique biological resources identified. However, the surrounded Mountains hosts some species of Wild Cat (Felis sylvestris), Arabian Red Fox (Vulpes vulpes arabicus), Baboon (Papio hamadryas), Jackal (Canis aureus), and a few varieties of bird species. There is also a presence of some reptiles and insects, as well as the expected presence of marine species in the sea near the project area. Regarding plant biodiversity, some scattered small shrubs have been observed that usually appear in the area after rainfall and disappear after a short period of time after rain stosp, while dispersed groups of tree cover exist on the near wadi beds with species most common are Mesquite spp, Acacia spp, Ficus spp, Tamarix spp, Ziziphus spina-christi, and others. 3.5 Social Baseline: Mukalla City, the capital of Hadhramaut Governorate, is considered currently the fourth largest city in Yemen. It contains offices of branches of ministries, agencies and institutions, as well as the main port of the governorate, which is the third most important port in Yemen. The city is located on a narrow flat area between the mountains and the coast of the Arabian Sea, at a longitude of 49.45 degrees and a latitude of 44.33 degrees. It is bordered to the east by Gail Bawazir District, to the west by Broum Mayfa District, to the north by the Mukalla Rural District, and to the south by the Arabian Sea. The area of the district is 245 square kilometers, and the number of residing residents is more than one million people currently. There is a wide diversity of economic activities Mukalla city depending on its different regions. The coastal areas are mostly populated by fisheries, due to the good pastures coastal region that lead to a diversity of high-quality fish. The residents of Mukalla also work in commercial activity, and some of them work in the agricultural field. Moreover, many residents of Mukalla work as employees in the public and private sectors, where economic activity is growing rapidly at all levels. The area where the targeted road passes is considered one of the important commercial neighborhoods in Mukalla, as you can find on both sides of the road in Buwaysh neighborhood in addition to residential buildings there are many commercial agencies or official distributors of car and heavy equipment spare parts and accessories, supermarkets, groceries, vegetables and fruits markets, car service centers, etc. 25 The area is inhabited by about 120,000 people and has a large health center, three small health centers, seven primary schools, and two secondary schools. Work is also currently underway to establish the main sports stadium for Al Mukalla C in this area. 3.6 Roads and Transport The damage to urban roads has rendered large segments of the road network inaccessible for people and vehicles with negative impacts on trade, mobility and access to localized services (e.g., markets, health facilities and schools). The recent floods have caused additional extensive damages to urban roads infrastructure, and several locations along key lifeline road corridors were severely damaged. While the storm’s impact was felt across the district. The proposed project will help restore road access to critical infrastructure and vulnerable communities. Approximately 490,039 road users will be able to use this road and in turn will have a major impact on the economy, promoting internal and external trade, connecting a growing share of the population to public services and markets, and ensuring that food imports reach remote areas 3.7 Existing Situation of the Targeted Road The targeted streets' conditions are deteriorated in many sections particularly in intersections. Many damages and defects are limited to the following: â–ª Roughening in most areas of the asphalt surface layer, and its intensity ranges between high and medium, and the cause of the roughening is due to the aging of the asphalt layer. â–ª The presence of holes and defects in the asphalt layer. â–ª The presence of garbage and dust inside the road. â–ª The presence of damage and defects on the sidewalks. â–ª Cuts in the asphalt layer to carry out service works. â–ª The spread of waste inside and outside the street. The runoff drainage in the road needs to be improved. These conditions make the movement of vehicles very difficult for people to access services, such as markets, hospitals, and schools. The current condition of the road causes degradation for environment as well as accidents (see pictures below). 26 27 28 Chapter 4. Environmental and Social Risks and Impacts 4.1 Applicability: The ESMF applies because the sub-project is likely to have direct or indirect environmental or social impacts. 4.2 Eligibility (Exclusion List) The sub-project is eligible for support because it does not have any of the attributes in the following exclusion list. Table (6): Exclusion list # Statement Yes No Production or activities involving harmful or exploitative forms of forced 1 X labor/harmful child labor; Production or trade in any product or activity deemed illegal under host country 2 X laws or regulations or international conventions and agreements; 3 Production or trade in weapons and munitions; X 4 Gambling, casinos, and equivalent enterprises; X 5 Trade in wildlife or wildlife products regulated under CITES; X 6 Production or trade in radioactive materials; X 7 Production or trade in or use of un-bonded asbestos fibers; X 8 Production or trade in wood or other forestry products from unmanaged forests; X 9 Production or trade in products containing PCBs; X Production, trade, storage, or transport of significant volumes of hazardous 10 X chemicals, or commercial scale usage of hazardous chemicals; Production or trade in pharmaceuticals subject to international phase outs or 11 X bans; Production or trade in pesticides / herbicides subject to international phase outs 12 X or bans; Production or trade in ozone depleting substances subject to international phase 13 X out; Production or activities that impinge on the lands owned, or claimed under 14 adjudication, by indigenous peoples, without full documented consent of such X people; 15 Power plants; X 29 Large-scale transport infrastructure such as highways, expressways, urban metro- 16 X systems, railways, and ports; 17 Investments in extractive industries; commercial logging; X Dams, or projects involving allocation or conveyance of water, including inter- basin water transfers or activities resulting in significant changes to water quality X 18 or availability; Activities that would significantly convert natural habitats or significantly alter 19 X potentially important biodiversity and/or cultural resource areas; Activities that would require the relocation of residential households and/or 20 X significant involuntary land acquisition; or 21 Activities in disputed areas. X 4.3 Environmental and Social Screening Form: RMF-IU/Aden Region used the following form to screen for the potential environmental and social risks and impacts for the selected sub-project under YIUSP II ESMF. The risk level is moderate which required preparation of ESMP. It does not require the preparation of ESIA as a detailed in the ESMF or RP as detailed in the RF because there is no need for land acquisition as the sub- project consists of the rehabilitation and maintenance of an existing path of road. There will be no resettlement or displacement under this sub-project. However, site specific impacts that may be triggered are noise, dust emission, traffic, waste and safety. Minor, short term and localized air pollutions may be caused due to excavation works. Minor, short term and localized noise pollutions is expected during implementation due to the use of heavy equipment. The corresponding mitigation measures for potential impacts are included in this ESMP and the environmental and social requirements for contractors will be included in the tender documents and contract. All environment, social, health and safety mitigation measures will be included in the contract. In addition, BOQs priced items for environmental and social requirements including OHS will be included in the tender documents and contract. Table (7): Environmental and Social Screening Form Answer Due diligence/ Question ESS relevance Actions Yes No Does the sub-project involve civil works including new construction, expansion, upgrading or ESS1 ESMP, SEP X rehabilitation of existing infrastructure? Does the sub-project involve land acquisition X SEP-ESMP and/or restrictions on land use? 30 Is the sub-project associated with any external waste management facilities such as a sanitary X ESMP, SEP landfill, incinerator, or wastewater treatment plant? Does the sub-project have an adequate system in place (capacity, processes, and management) to ESS1, ESS3 ESMP X address waste? Does the sub-project involve the recruitment of workers including direct, contracted, primary ESS2 LMP, SEP X supply, and/or community workers? Does the sub-project have appropriate OHS procedures in place, and an adequate supply of ESS2 LMP X PPE (where necessary)? Does the sub-project have a GM in place, to which all workers have access, designed to respond ESS10 SEP X quickly and effectively? Does the sub-project involve use of security or military personnel during construction and/or ESMP, SEP maintenance of urban roads and related X activities? Does the Sub-project establish and implement an appropriate quality management system to anticipate and minimize risks and impact that ESS4 ESMP, SEP X services may have on community health and safety? Does the sub-project apply the concept of universal access where technically and financially X ESS4 ESMP, SEP feasible? Is the sub-project located within or in the vicinity X ESMP, SEP of any ecologically sensitive areas? Is the sub-project located within or in the vicinity X ESMP, SEP of any known cultural heritage sites? Does the project area present potential Gender- Based Violence (GBV) and Sexual Exploitation and X ESS4, ESS10 ESMP, SEP Abuse (SEA) risk? 31 4.4 Environmental and Social Impacts Implementing the rehabilitation and maintenance works of this sub-project will have positive environmental and social impacts represented mainly by improving the pavement condition, improving access to services, and upgrading the environmental condition toward climate change resilience. However, there will be temporary, and localized controlled impacts. The selection of the activities takes into consideration sustainability, climate change resilience and priority needs identified in consultations with Local District Authorities LDAs and local communities. The sub- project will maximize the use of manual and local labor to support local communities and IDPs. The potential impacts associated with the maintenance activities of the sub-project were identified based on the ESMF general and specific impacts as well as based on the specific road characteristics, screening checklist and the expected intervention. The field visits to the sub-project sites were conducted during November 2023. Screening checklist was prepared as shown above. The start and end points, landmarks and photos of the sub-project are shown and listed above. Some negative impacts may be triggered during the implementation of the sub-project, and they vary from minor to moderate; however, they are localized and temporary. The potential negative impacts are mostly related to temporary disruption of traffic activities and access as well as traffic congestion which will be tackled with proper traffic management in coordination with the Traffic Authority, taking in to account the necessary measures for ensuring community health and safety during construction. Other potential negative impacts are those related to generation and disposal of debris and waste as well as dust, noise and vibration, soil, public and labor safety, and the possible contamination of surface water bodies by runoff. Minor, short term and localized air pollutions may be caused due to excavation works. Little noise from sub-project rehabilitation is expected during implementation due to the use of heavy equipment. These highlighted potential impacts will be addressed and mitigated by the necessary matching mitigation measures and full implementation of this Environmental and Social Management Plan. However, there are many positive impacts which will be attained, particularly the increased level of service for the maintained and rehabilitated road to good conditions and the prevention of further deterioration, improving drainage, environment, and health and safety conditions. The sub-project will also provide an improved environment for area dwellers, creation of local employment through road maintenance and rehabilitation works and local economic development. The sub-project is not expected to impact local biodiversity as it is located on an existing road pathway within an already built environment in Al Mukalla city. 32 Resources and Services' access restriction The sub-project will not cause restriction for the services or resources and at no time during construction there will complete closure of the roads, given alternative access to homes and businesses will be provided. The works will be implemented section by section, shorten implementation periods, in addition to other mitigation measures, such as informing public about implementation schedule. The implementation will be conducted in close coordination with local authorities and communities to ensure smooth implementation and to avoid any potential impacts on services and resources access. To be more specific, the nature of intervention will not cause complete closure to the road as it will be section by section and this will be also adopted in the contractor traffic plan. There will be strict control and management for traffic by arranging detours and alternate bypass for traffic and roadside residences & businesses for each site using traffic cones, barriers, fences, or lights as appropriate in coordination with traffic officers and according to the work and traffic plan provided by the contractor (C-ESMP) and approved by UNOPS and RMF-IU/ADEN REGION. There will be also an action plan which includes arrangements for each section. The contractor will not start any maintenance activities only after the plans approved by RMF-IU/ADEN REGION and UNOPS and the installation of traffic safety and control safeguards. There will be also specific pedestrian pathways which will let people to access services near worksites. Gender and Social Related Issues: The beneficiaries, males and females, have been considered along with the other stakeholders in designing of the sub-project. Their views and needs are taken into consideration in all phases. The consultations with men and women, which took place during 5-9 November 2023 in Al Mukalla city in the forms of face-to-face interviews and group discussions, addressed the social issues including community needs, concerns, rights, and risks. The participants in consultations confirmed the selection priority needs. They showed their complete support for implementation. In fact, the sub-project will contribute to improving living standards, facilitate access to school, hospitals, markets, etc. The population of Mukalla (women and men) including vulnerable groups, such as IDPs, persons with disabilities, marginalized people, and children will be benefited by the sub-project. The interventions will generate positive impacts on livelihoods and of the beneficiaries. The gender and social-related issues are also detailed in consultation section below. Child Labor: Child labor is totally prohibited in the sub-project. No child labor will be hired in implementation and the contractors are forbidden to hire a person under the age of 18 years. The minimum age of workers has specified in the tender documents for contractors. A labor log including names 33 ages and other details will be kept, and all workers will be registered. The contractor, RMF- IU/ADEN REGION and UNOPS will continuously monitor this issue. Gender: RMF-IU/ADEN REGION has ensured gender equality as possible in the sub-project's cycle as a core principle for success. Gender mainstreaming is considered in all aspects of the sub-project cycle. A total of Fifty persons (28 women and 22 men) were engaged in public consultations, which occurred on 5-9 November 2023, in which the gender issues among other were discussed. They were informed about gender mainstreaming, rights, roles, and other important issues, such road safety and GM, GBV, etc. During the consultation their concerns and feedback as they highlighted their support and needs to involved local people in implementation in suitable works. Their concerns and feedback were taken into consideration. Gender-Based Violence GBV and Sexual Exploitation and Abuse SEA RMF-IU/ADEN REGION raised the awareness of community members for men and women on GBV & SEA during the public consultation process as well as on GM processes and how they can be used to report gender-based violence, gender discrimination and SH/SEA cases with the highest level of confidentiality and anonymity of complaints. They were informed about national laws that make sexual harassment (SH), abuse, and gender-based violence a serious and punishable offense. The contracts with contractors will include Code of Conduct which will highlight the GBV, PSEA and SH. RMF-IU/ADEN REGION is currently preparing a policy for GBV, PSEA/SH. Conflict sensitivity and Do No Harm During public consultations at all levels, RMF-IU/ADEN REGION investigated whether the sub- project is a priority, free of conflict, or negative effects on the implementation. Accordingly, it was ensured that the sub-project is an urgent priority for community and beneficiaries, and it is completely supported by all consulted persons. They in consultations expressed their stultification of selection. Moreover, it was proven that the sub-project is free of conflict sensitivity and any negative effects that may hinder implementation according to screening and consultations. In general, the sub-project will improve the condition of the road which in turn will strengthen community and climate change resilience and improve their living condition. Land Acquisition The ESS5 is not relevant because the subproject does not include any land acquisition, or restrictions on land use, or involuntary resettlement as the intervention will be done within the existing footprint of asphalted road and right of way ROW which is clear from any encroachment In addition the work will be section by section and lane by lane to avoid any restriction of access with applying proper traffic management plan in close coordination with the Traffic Authority. 34 Chapter 5. Consultations Public consultation process took place in the form of semi-structured and direct interviews with local communities and group discussions with other stakeholders in the selected road areas. They were conducted in Mukalla City in the sub-project areas taking into consideration precautionary measures to avoid the spread of COVID-19; masks, sanitization and social distancing were applied and implemented outdoor. The consultations with community were conducted in the sub-project’ areas on 5-9 November 2023 by RMF-IU/Aden Region specialist through field interviews, which reached 50 persons (28 women and 22 men) including: car drives, housewife, students, teachers, employers, employees, nurses, journalists, and shops owner. They expressed the benefits that will get to the concerned stakeholders and the negative impact that could occurs regarding to the lack representatives of monitoring the local community administrators, representatives of different sector bureaus and bad management during implementation, they clear-out that monitoring different offices of the above specified area were consulted. The main reasons, for carrying the consultation were: â–ª To gather the opinions and controlling the quality and attitudes is of the important things towards community during the implementation, otherwise they situations will be worse. (see annex 3). â–ª To ensure community participation in such development projects. Topics of the Consultations â–ª Ensure of communities' needs and confirm the selection priority; â–ª Inform local communities about the sub-project and its activities to be undertaken, its time table; â–ª Inform them about their rights to have a job opportunity during implementation. â–ª Raise their awareness about sub-projects potential risks such as safety, health, environmental, and social risks and required control measures. â–ª Document and address the local communities’ concerns, expectations, and feedback. â–ª Ensure the participation of sub-project beneficiaries both females and males. â–ª Discuss the positive impacts that the sub-projects will have such as improved transportation services, accessibility and road safety; â–ª Discuss sub-projects possible negative impacts such as traffic and safety and proposed mitigation measures and how to avoid and mitigate them. â–ª Inform them that the road traffic may temporarily be interrupted during implementation and how to coordinate with sub-project supervisors and contractors to manage the traffic. 35 â–ª Raise their awareness regarding social safeguards such as GBV, SH, and abuse, that may occur during the implementation and the required measures that should be taken in case of occurrence. â–ª Inform them about how to use the GM to give their opinions regarding social requirements, OHS, and any complaints and concerns without fear. â–ª Raise their awareness for the COVID-19 pandemic and the precautionary measures as well as raise awareness on other diseases, such as Cholera. Public Consultation Findings and Feedback The consultation findings with interviewed people both males and females were noted as they have expressed their strong support to the sub-project. They showed their interest facilitating the implementation and are eager for road sub-project as it is a key priority for them. Moreover, the interviewees expressed their happiness for hearing about the sub-project and how its planned activities will have positive impacts such as improving access to local services, schools and health care centers and other local services. The consulted beneficiaries have no concerns regarding land, noise, nor SEA/SH. However, they have expressed some concerns about the delay of commencement and implementation in addition to the use of poor materials in rehabilitation; they also emphasize to avoid complete closure of the road during implementation and support the suggested mitigation measures to be used as to work section by section. They conveyed their resentment that the governorate was not targeted with road projects although Mukalla City became a key city where many people from different governorates live as IDPs or transferred their activities/livelihood to it. They described it as a small capital for Yemen. Therefore, they expressed their further needs and priorities to target other streets and roads in the city because the roads in the city are much deteriorated and the most affected sector (i.e., roads infrastructure) due to the current situation in the country clarifying that the roads serve all people in the governorate and other governorates too. Stakeholder Engagement and Information Disclosure Stakeholder engagement and in information disclosure took place in November 2021 by UNOPS and November 2023 by RMF-IU/Aden Region. The project documents were disclosed, to stakeholders and published on UNOPS and WB websites. RMF-IU and UNOPS - will ensure stakeholder engagement and information disclosure also during implementation and operation with all representatives and communities affected by the sub-project. Furthermore, the sub- project contractor will be required to undertake a process of stakeholder engagement with representative persons and communities directly affected by the activities it undertakes, including, the public disclosure of its C-ESMP. The sub-project’s contractor will also maintain throughout the sub-project implementation good relations with local communities and will give 36 these communities prior notice of plans and schedules as they might affect local people. Thus, the stakeholder engagement process and information disclosure will also be applicable in the sub- project cycle. Sustainability of Sub-project RMF-IU/Aden Region engages various stakeholders in implementation and the consultation process continues during and after implementation. To ensure sustainability of the sub-project, a community committee is planned to be formed before the commencement date which will work to ensure and confirm community participation, help in facilitating implementation. The beneficiary committees are formed from local councils, utilities, representatives of youth and women. The key duty of such committees to ensure sustainability of the sub-project after implementation phase. Also, coordination with Local District Authorities / Councils took place to inform them on the planned activities, and of their important role in facilitation during implementation. The implementation will take into consideration the climate change resilience to ensure sustainability. Consultation during implementation Consultations will continue during implementation with the previously consulted representative of local communities to assess beneficiaries’ satisfaction on implementation of mitigation measures and accommodation of all their concerns and will conduct broader consultation with more beneficiaries and wider representatives of local communities’ citizens. To ensure citizen engagement during sub-project implementation, the following mechanism will be adapted: â–ª Continue consultation with local communities by interviews and using questionnaires to assess beneficiaries’ satisfaction on the implementation of activities and safeguards. â–ª Hold interviews during implementation of the sub-project in the targeted areas with both male and female citizens/ beneficiaries conducted by male and female moderators/facilitators in separate sessions; â–ª Utilize GIS-based portal mapping for all activities including sub-projects supported to promote transparency to reach more citizens. â–ª Utilize citizen engagement findings conducted for YIUSEP II AF which include a wide range of stakeholders. â–ª Include a TPM component in reaching citizens & beneficiaries during sub-project implementation; â–ª Receive feedback from citizens through the RMF-IU/ADEN REGION and UNOPS established GRM in Sana’a during implementation of sub-projects. â–ª Explore using UNOPS’ remote monitoring tools for engaging citizens in monitoring and quality assurance of sub-projects’ activities. 37 Grievance Mechanism GM: Bank procedures require that Grievance Mechanisms (GMs) be established and operational prior to commencement of the sub-projects, and that they continue to operate for one year following completion of the works for third party settlement of disputes arising from resettlement. This GM should take into account the availability of judicial recourse as well as traditional and community dispute resolution mechanisms. UNOPS has established Grievance Redress Mechanism (GM) for Yemen Integrated Urban Services Emergency Project (YIUSEP) to enable beneficiaries to communicate their concerns regarding the project activities. More specifically, the GRM details the procedures that communities and individuals, who believe they are adversely affected by the project or a specific sub-project, can use to submit their complaints, as well as the procedures used by UNOPS and its local partners to systematically register, track, investigate and promptly resolve complaints. Accordingly, hard copies of the translated application of the GM (which attached in Annex 1) was provided to interviewed people and they have been informed that the GM contact information will be posted at the sub-project site to ensure any grievance can be addressed in an amicable manner. Resolving complaints at community level is always encouraged to address the problem that a person may have during implementation and/or operation phase. In any case, the project implementing partners must maintain records of grievances and complaints, including minutes of discussions, recommendations and resolutions made. GM Procedures for Complaints: Registering Complaints: UNOPS is providing multiple access points to the UNOPS GM focal point for beneficiaries to voice their concerns. These access points will be advertised at sub-project level and put on the sign boards on each sub-project site, and include GM contact information including hotline, landline, mobile SMS, email and website: Address: Haddah Street, former European Union Office Building, Sana’a Tel: +967 1 504914 and +967 1 504915 SMS: +967 739888388 Email grm-yemen@unops.org Website: www.unops.org 38 The GM contact information will be posted in Arabic and be communicated through multiple channels to ensure all groups can easily access contact information and relevant mechanisms to provide feedback. Grievances can be brought up by affected people in case of: (i) non-fulfillment of contracts or agreements; (ii) disputes related to destruction of assets or livelihoods; (iii) disturbances caused by rehabilitation activities; (iv) concerns around safety and protection related to project’s activities. Anonymous complaints will be admissible to their attention verbally or in writing by sub-projects affected communities or individuals, and will relay these concerns in writing to UNOPS on a next day basis. UNOPS will determine if these concerns rise to the level of a complaint. UNOPS will register the complaint in a dedicated log by gender, age, and location, and include a copy of the complaint and supporting documents. A draft template for registering grievances is annexed. UNOPS will record and document complaints received in the sub-project file and the sub-project progress reports, including the number and type of complaints and the results of their resolution. Tracking, Investigating and Resolving Complaints The GM log maintained by UNOPS will track the date the complaint was received, date responded to, the type of response, and if the complaint was resolved to the satisfaction of the plaintiff. The ESSO will coordinate with local partners, local field staff and local government officials to ensure prompt follow up action in response to each complaint. More specifically, the GM focal point wills forename complaints: Inform the plaintiff if the complaint is accepted or rejected within 3 days from receiving the complaint; any technical input from project engineers; if necessary the response will require input from project engineers. If the complaint is accepted, send the plaintiff an officially stamped review card indicating: plaintiff name or legal representative plaintiff address complaint title review date list of annexes submitted with the complaint Work with engineers, local partners, and contractors to resolve the complaint within 28 days of its submission. 39 Grievance Categories The grievance could be among but not limited to the following categories: • Access to project benefits (e.g., no or insufficient jobs created for local communities); • Non-equal distribution of project services among target beneficiaries; • Disputes (e.g. matters raised by/related to beneficiaries. Disturbance (e.g. noise, traffic road access and public safety etc.). Steps to handle GM • Publicizing: stakeholder’s consultation, printed materials; • Receiving and registering complaints: staff at local and central level who will be responsible for receiving registering and tracking complaints; • Acknowledging: The GRM staff (team) acknowledges receipt of the complaint within 2-3 working days. Inform the complainant on the eligibility of his/her complaint; • Anonymous complaints: To be studied as well; • Reviewing and investigating, collect, review and analyze related documents; • Conducting interviews of the involved persons, officers and staff; • Analyzing the related national legislations & regulations, World Bank Policies & Guidelines and UNOPS standards; • Summarizing the facts and findings; • Developing resolution options: based on the collected evidence, the GRM staff (team) will draw conclusions, make recommendations for solutions, and present it to the complainant; • If the solution is not accepted, complaint will be presented to the Program Manager as a second level to appeal who can make the resolution and/or can delegate an arbitrary to investigate on the complaint and propose recommendations for resolution; • Implementing resolution: If the solution is accepted, then will be implemented; • Monitoring and closing: the complaint should be monitored for a reasonable period of time to make sure that the complainant does not express additional concerns, and then complaint could be closed. • Reporting (recording): prepare concise summary reports of the complaints received, with the resolutions taken and status of resolutions implementation, and filled in the database with detailed record. Table 10 summarizes the complaints management review process. 40 Tabel (8) Summary of Complaints Management Review Process Summary of Complaints Management Review Process # Action Responsibility Time frame 1 Complaint is submitted Complainant Any time when there is a complaint 2 Complaint logged into the YIUSEP/UNOPS GRM assigned staff 1 day registration system with index number 3 Confirm a receipt of complaint and notify GRM Assigned staff Within 3 days complainant whether complaint is eligible or not. 4 Gather evidence on the complaint and conduct GRM appointed staff/team Within 10 days interviews as necessary, analyze information and including ESSO (at central develop resolution on grievance. level and local focal points 5 Send notification letter to the complainant in case the GRM assigned staff and ESSO Within 14 days from the process start investigation of the case is going to take longer than two weeks. 6 Review and approve resolutions Project Manager Within 18 days 7 Produce grievance summary report GRM assigned staff Within 21 days 8 Inform the complainant on the resolutions (correction GRM assigned staff and ESSO Within 21 days actions) 9 Implement resolutions and report on the progress Implementing Partners with Agreement for implementation (monitoring) contractors 10 Close the complaint file and fill it in the system for GRM staff, ESSO and Project 3 days after sending response documentation. Manager 11 Provide record of complaints, requests or inquires per GRM assigned staff, ESSO Quarterly basis month to the WB showing number of resolved and and Project Manager. pending issues, for review and comments. 41 Chapter 6. Mitigation measures 1 Environmental and Social Mitigation Measures UNOPS and RMF-IU/ADEN REGION will mitigate the above-mentioned impacts by including environmental and social clauses in the contract and ensure that contractor personnel are familiar with such clauses, and by requiring contractors to comply with the World Bank Environmental Health and Safety (EHS) Guidelines and National Labor Law (Decree 5/1995) and applicable International Labor Organization conventions on workplace conditions. The following table includes the mitigation measures for the main generic related impacts: Table (9): Environmental and Social Management Plan Potential Mitigation measures Implementation Cost impact Responsibility Community Health and Safety Temporary - Inform and coordinate with the local councils and traffic Contractor BOQ Items. disruption of authority, public androadside residents on the implementation Mandatory economic schedule. (Contractual activities, Obligation) including - Shorten implementation period. disruption of traffic and - Doing road maintenance in sections. congestion due to road closure - Accelerate the rehabilitation activity and open up the site as and detours. soon as possible. - Control and manage traffic, by arranging detours and alternate bypass for traffic and roadside residences & businesses for each site using traffic cones, barriers, fences, or lights as appropriate in coordination with traffic officers and according tothe work plan provided by the contractor (C-ESMP) and approved by UNOPS City Engineer and RMF-IU/ADEN. - The contractor should not start any maintenance activities before the installation oftraffic safety and control safeguards. Public safety - Conduct management and safety plan for maintenance and Contractor BOQ Items. during the rehabilitation activities. Mandatory rehabilitation (Contractual phase. - Install warning signs near and around the working sites. Obligation) - Erect removable barriers in high-risk location; 42 - Provide and maintain required barricades, guards, fencing, shoring, temporary roadways, footpaths for the public and school children, lighting and traffic flagging. - Protect workers and the public by covering openings and by protected fencing, barricades and guardrails. - Protect proper shielding scaffolds. - Provide and maintain special roadways for ambulances access to and from hospitals at all time and coordination of work timing to ensure safe movement of students to and from schools in specific times. The risk of - Verify that all workers are older than 18 when hiring; Contractor, RMF- Mandatory employing IU and UNOPS children in work - Exclude all persons under the age of 18. activities - Review and retain copies of verifiable documentations concerning the age of workers. Poor - Coordinate with local councils, beneficiary committee, and Contractor Mandatory coordination, other competent utilities authorities. planning and sequencing of - Inspection of site to clearly identify any electrical hazards or work could lead other utility lines damages in the area of cutting. to the breakdown of - Use the designs and plans of the underground networks in unseen coordination with competent authorities/ utilities to identify underground the location of the underground pipes and cables. services networks - Repair any damage caused by the Contractor’s activities, in (electric power coordination with concerned authorities. cables, telephone lines, - The contractor should coordinate with the Traffic Department water to prepare a Traffic Management Plan for traffic detours to distribution networks). ensure traffic transfers are smoothly managed for each street/ work area with a clear plan and an engineering scheme. - Safeguard all existing structures, works, pipes, cables, sewers, or other services or installations from harm, disturbance, or deterioration during maintenance activities. - Backfill service trenches as soon as possible after the service has been maintained and if possible, on the same working day. 43 Blockage of - Clean and maintain drainage structures. Contractor BOQ’s Item. culverts, drainage Mandatory ditches, storm - Provide adequate drainage works. water catchment basin and channels. - Store waste away from drainage zones in closed containers and bags. - Remove waste regularly to the designated location by the local authority. Water logging - Keeping trenches and excavations free of water. Contractor BOQ’s Item. due to Mandatory inefficient - Dewatering surface water if needed using water vacuum drainage for mobile tankers. surface runoff in some locations - Provide adequate and efficient drainage for surface runoff. or shallow water. - Ensure all holes are backfilled. Low aesthetic - Replant the damaged and dry trees with native non-invasive Contractor BOQ’s value of trees in the median island and sub-project area, which are Items. landscape such available well in local nurseries in Mukalla. Mandatory as accumulation of waste and - Remove the accumulated wastes and debris in the work site debris in the and median island. rehabilitation site and - Reconstruct the damaged curbs, tiles. damaged curbs and tiles. - Rehabilitated sites must be cleaned when work is completed. Disruption of - Ensure that construction materials are brought from licensed Contractor BOQ Item. environment sources in the same area and transported in licensed trucks Mandatory due to with controlled load and well contained and covered. uncontrolled emission sources from construction materials. Workplace - A complaints register will be kept on site, and this will feed into Contractor Mandatory Complaints the GM. Details of complaints received will be incorporated UNOPS, and into the audits as part of the monitoring process. RMF-IU/ADEN REGION Influx of non- - Verify that local manual labor is hired from the sub-project Contractor Mandatory local manual area to provide work opportunities for local communities and UNOPS, and labor and risk of to avoid non-local labor influx as possible. RMF-IU/ADEN GBV and SEA. REGION 44 Sexual - Contractors must address the risk of gender-based violence, Contractor/ harassment, SEA, and SH through: Resident abuse, gender- Engineer / based violence, - Mandatory and repeated training and awareness-raising for Community and the workforce about refraining from unacceptable conduct Committee / discrimination. toward local community members, specifically women. Gender Focal Point Lack of workers - Informing workers about national laws that make sexual Mandatory awareness and harassment and gender-based violence a punishable offense knowledge on that is prosecuted. social safeguard issues on - Introducing a Worker Code of Conduct as part of the gender, SEA and employment contract, and including sanctions for non- GBV. compliance (e.g., termination). - Set up a solid GM and code of conduct and contractual provisions to prevent the act of GBV and SEA. - Adopting a policy to cooperate with law enforcement agencies in investigating complaints about gender-based violence. - Contractor and workers to sign the code of conduct, and ensure workers respected and adhere to the code of conduct. - Conduct regular awareness session on site in GBV prevention and prevention of any discrimination in employment which can occur in the workplace in various ways. - GM system is in place to handle any issue on Gender SEA and GBV. General Environmental Impacts Air pollution - Use well-maintained equipment and properly maintain Contractor BOQ Items. from dust machinery to minimize exhaust emissions, suspended Mandatory generation particulates, and fumes. (Contractua during l Obligation) maintenance - Spray water for dust control when needed and ensure spraying work’s it efficiently to avoid wasting water. Water spraying can be excavation, carried out by using grey water if available or collected backfilling, and compaction of rainwater if possible. the pavement - Reduce the amount of water used to control dust, and use layers. Emissions from sweeping practices rather than washing. machineries and vehicles. - Conducting cleaning activities away from drainage structures 45 - Reduce dust generation due to cutting work by spraying water when needed and avoiding spraying water where electrical live lines are presented. - Covering trucks which transport waste and construction materials. - Ensure turning off vehicles and machineries when not in used to reduce NOx and CO and PM emissions from machineries and vehicles used. Increased levels - Use well-maintained equipment. Contractor Mandatory of noise and (Contractua vibration due to - Use operational noise mufflers. l Obligation) heavy vehicles and equipment, - Limit noisy activities to normal daylight hours. which may be a nuisance to the - Limit vehicle speed at critical locations. community - Ensure turning off machineries and vehicles when not in use around the maintenance sites. Production and - Apply proper waste Management Plan as shown below. Contractor BOQ Item. disposal of Mandatory debris and - All stored waste will be at designated isolated areas and will be wastes from well covered. maintenance and - Work waste such as soil residues, stone- reshaping residues, rehabilitation. empty cement/concrete bags will be collected in specific location daily with ensuring that the collected area does not cause any access restriction and will be stored away from runoff zones - Disposal approaches will be Selected consistent with the characteristics of the waste and local regulations in coordination with the local authority. - All solid waste will be transported to designated landfills areas. - Ensure workers maintain good housekeeping practices Hazardous - Store, handle and dispose hazardous materials (i.e., asphalt Contractor BOQ Item. material and and any other chemicals) and waste according to its Material Mandatory waste handling Safety Data Sheet (MSDSs) by trained workers. 46 - Store asphalt or any suspected hazardous material away from runoff zones and soil and at properly insulated areas - Use PPEs when using chemicals according to guidance from MSDSs - Ensure proper waste disposal by certified contractors Changing the oil - Avoid any leakage of oil in worksite through changing oil at Contractor Mandatory of vehicles in designated sites that are insulated from the soil to prevent the worksites. leakage. - Avoid refueling a gasoline vehicle or change lubricants in worksite but at designated sites. - Carry a spill prevention kit in case of leakage and ensure removal of leaks right away. Soil/ - Pave in dry weather to prevent runoff of asphalt or Contractor Mandatory groundwater/ cement/concrete materials and avoid working during rainy runoff seasons. - Cover storms drain inlets and manholes during paving operations - Conduct cleaning activities away from drainage structures - Properly store all types of waste and hazardous chemicals if any in insulated areas to avoid spillage and away from runoff areas and soil - Remove spills if any regularly - Ensure oil change/machine maintenance/ cement/concrete mixing if any is done at designated insulated areas away from soil, and water drains. - Ensure hazardous chemicals and waste, if any, are stored, handled, and disposed of according to their Material Safety Data Sheets. - Construction waste should be stored and handled in designated areas away from the soil and water runoffs. - Ensure no clogged runoffs/drainage zones. 47 - In case portable toilets are rented, locate them at a safe distance from the surface water body and ensure proper housekeeping measures. - Ensure disposing sewage from latrines at the closest sewage network if portable toilets will be used Occupational Health and Safety (OHS) Work related - Maintain medical and life insurance coverage for workers in Contractor BOQ Items. accidents and sub-project sites according to the requirements and conditions Mandatory injuries of insurance in the bidding documents which should comply with labor law, UNOPS and the World Bank requirements. - Provide occupational health and safety (OSH) training to all employees involved in works. - Provide protective masks, safety helmets, goggles, shoes and overall safety materials as appropriate. - Provide workers in high noise areas with earplugs or earmuffs. - Ensure availability of first aid boxes. - Following driving safety instructions (i.e. trained drivers, following speed limits), using well maintained trucks. - Heavy equipment must be inspected on daily basis to ensure their conditions and detect any failures. - The contractor shall maintain a flagman for heavy equipment in work sites. - The contractor shall prepare a C-ESMP that includes an emergency plan to address OHS emergency. - No explosives should be used in the project or activities related to the project. - No explosives banner is added on site - Penalties for presence of usage of explosives are enforced and communicated to workers - Add warning signs and barriers around excavated areas 48 - Avoid working in extreme environments/weathers (i.e extreme heat, rain, sandstorms). - Add warning signs and barriers at a safe distance from the irish crossing in order to warn cars and vehicles to slow down due to the current intervention. Working during - avoid working during rainy seasons, heat waves, dust bad weather storms and checking weather forecast before starting any conditions work and stopping any work in case of sudden change in weather conditions and provision of regular breaks and water to workers - Being aware of approaching hurricanes and storms, and training workers to identify signs of approaching bad weather conditions – such as thunder in the distance, dark clouds, increasing wind speeds, etc. - Providing areas for safe shelter at open worksites, and securing excavation areas and trenches. Risk to workers - Train workers regarding the handling of hazardous materials Contractor Mandatory from hazardous and waste. material used for work, such - Store hazardous materials and waste as per their MSDSs and as fuel, the national and international laws and guidelines including lubricating oil, the World Bank and UNOPS Environmental Health, and Safety and chemicals. (EHS) Guidelines. - Ensure workers working on cleaning open channels, and culverts rehabilitation are equipped with proper PPEs - Ensure workers dealing with cement or concrete, asphalt are equipped with proper PPEs based on MSDSs. - Ensure availability of fire extinguishers and usage know how. - Clear identification, labeling, storage of materials and chemicals, with a no smoking sign. Risk of Manual - Avoid the need for manual handling as possible. Contractor BOQ Item. Handling Mandatory - Reduce the load risk by using lighter weights or more stable containers. 49 - Reorganize the activity to further reduce the impact on the individual(s). - Utilize mechanical lifting aids or equipment as appropriate. - Ensure appropriate rest breaks, job rotation and training for workers. - Provide personal protective equipment (e.g., gloves, foot protection, and non-slip footwear). - Avoid working in extreme environments/weathers Poor onsite - Provide workers with access to toilets through renting toilets Contractor Mandatory sanitation or (for male and female, just in case) and/ or contracting with water supply, public toilets close to the working sites. leading to illness and disease. - Provide potable drinking water through distributing drinking water containers for all working sites - Ensure all surfaces are free from oil, grease, dirt, or any other contaminants, particularly soluble contaminants. - Provide and implement safety precautions onsite during implementation of the sub- project. COVID-19 - Ensure adherence to COVID-19 precautionary measures by all Contractor/ Mandatory spread causing workers. workers/ RMF-IU illnesses Safeguard - Ensure face masks are available and used by all workers. Specialists - Ensure awareness sessions are conducted on COVID-19 with all workers. - Ensure availability of hygiene kits, soap, clear water, and hygiene etiquettes are followed. - Ensure social distancing is applied in the worksite. Lack of - Regular maintenance is required to ensure sustainability of this Local Authority Local maintenance project. Authority. during Beneficiarie operation. - Inform the locals on maintenance periods and ensure providing s alternative road access during maintenance work 50 Table (10): Waste Management Plan Monitoring Potential Implementation Mitigation measures and Cost impact responsibility Reporting Production Loading: Contractor RMF-IU/ADEN BOQ item. and disposal - Properly collect and load the debris and REGION and Mandatory of domestic waste using well maintained UNOPS rehabilitation equipment ’to suitable trucks with Site Engineers/ work’s debris suitable load and put more emphasis on Environmental, and waste Social and OHS the E&S requirements. materials. Specialists and - Hazardous waste should be handled and Contractor’s Safety Officers. stored and disposed according to their MSDSs. Storage of hazardous waste should be at designated inaccessible sites and at well insulated zones, away from runoff/drains - The contractor should continuously remove the waste immediately and transfer it to the approved disposal site. - Minimize littering of roads by ensuring that vehicles are licensed and loaded in such a manner as to prevent falling off or spilling of construction materials, and by sheeting - the sides and tops of all vehicles carrying sand, other materials, or debris. Transportation: Contractor RMF-IU/ADEN BOQ Item - Properly transport the loaded wastes REGION and Mandatory and debris and hazardous waste by the UNOPS suitable trucks with emphasis to cover Site Engineers/ trucks to avoid spillage during Environmental, Social and OHS transportation. And in direct the drivers Specialists and to follow the driving safety instructions Contractor’s Safety i.e. licensed and well-trained drivers, Officers. 51 - following speed limits, using well maintained trucks; and follow the traffic rules. Final Disposal: Contractor RMF-IU/ADEN BOQ Item - Properly dispose of solid waste at REGION and Mandatory designated permitted sites landfill UNOPS allocated by the local authorities and Site Engineers/ cleaning funds; and attach the receipt of Environmental, Social and OHS waste from the relevant landfill Specialists and authorities to the site engineer. Contractor’s Safety Officers. 52 Chapter 7. Monitoring Plan 1. ENVIRONMENTAL AND SOCIAL MONITORING PLAN The implementation of the mitigation measures will be monitored accordingly through daily, weekly, monthly and event basis by the contractor, supervisor consultant, RMF- IU/ADEN REGION and UNOPS engineers as well as by TPM. The following aspects will be monitored (though the list will keep updated to accommodate any emergency or updated aspects that may be recommended by the monitoring reports): Table (11): Environmental and Social Monitoring Plan Risk/impact Measurements (incl. methods & Frequency Implementation equipment) and indicators responsibility Community Health and Safety Temporary disruption of Methodology Once before Contractor, RMFIU, economic activities, including - Site inspection and documentation commencement and UNOPS disruption of traffic and of community economic activities Once during congestion due to road nearby site. maintenance Once closure and detours after completion - Visual observation and Upon any complaint. photographic documentation of traffic management plan Indicators - Traffic congestion time/period - Number of reported traffic grievance. - Number of complaints/reported grievances regarding access to shops or homes, etc. Public safety during the Methodology Daily basis during Contractor, RMFIU, rehabilitation phase. - Visual observation and rehabilitation work and UNOPS photographic documentation of and weekly during safety measures. site inspection visits, On any complaint. - Visual observation for installing of warning signs, barricading of working areas with safety tapes and fencing/barricades to prevent unauthorized access of public and pedestrians to the working areas. 53 Indicators - Number of projects recorded injuries. The risk of employing Methodology Weekly during Contractor, RMFIU, children for work activities. - Site inspection, checking and rehabilitation, and UNOPS documentation of contractor maintenance, and employee records. site inspection. Indicators - Number of recorded employees below the age of 18. Poor coordination, planning Methodology Continuous Contractor, RMFIU, and sequencing of work - Inspection and photographic and UNOPS could lead to the breakdown documentation. of unseen underground services networks (electric Indicators power cables, telephone - Number of community lines, water distribution grievances/complaints related to networks). underground services. Complaints Methodology Continuous Contractor, RMFIU, - GM Reports and UNOPS Indicators - Number of Reported Grievances - Number of solved grievances. The risk of influx of non-local Methodology Continuous Contractor, RMFIU, manual labor and risk of GBV - Inspection and maintaining a record and UNOPS and SEA. of local manual labors specifying location. Indicators - Number of complaint received Sexual harassment, abuse, Methodology Continuous Contractor, RMFIU, gender- based violence, and - Inspection and UNOPS discrimination Indicators - Number of GM Reports on SH External stakeholder Methodology Continuous Contractor, RMFIU, engagement: - Highlights, including formal and and UNOPS informal meetings, and information 54 disclosure and dissemination—to include a breakdown of women and men consulted and themes coming from various stakeholder groups, including vulnerable groups GBV and SEA issues Methodology Continuous Contractor, RMFIU, - Inspection and maintaining a record and UNOPS of complaints about GBV and SEA/SH Indicators - Number of reported and registered cases of the SEA/SH through project GM. - Number of reported cases of contractor's noncompliance to PSEA/SH obligation on work sites. - Number of employed females. Low aesthetic value of - - Site inspection and Continuous Contractor, landscape such as documentation of general RMFIU, and accumulation of waste and landscape UNOPS debris Indicator: no scattered waste is present at project site General Environmental Impacts Air emission Dust generation Methodology Daily during Contractor, RMFIU, during maintenance work’s - Visual observation and rehabilitation works. and UNOPS excavation, backfilling, and photographic documentation of Upon any complaint. compaction of the pavement equipment induced dust clouds layers. during maintenance/ rehabilitation activities Indicators - Number of complaints by nearby dwellers - Presence of dust cloud Increased levels of noise and Methodology Weekly during site Contractor, RMFIU, vibration due to heavy - Site supervision/inspection and inspection. and UNOPS vehicles and equipment, documentation to ensure Upon any complaint. which may be a nuisance to 55 the community around the compliance with the noise maintenance sites. mitigation measures Indicators - Number of complaints related to noise Production and disposal of Methodology Continuous daily and Contractor, RMFIU, debris and wastes from - Inspection and photographic in weekly site and UNOPS maintenance and documentation inspection rehabilitation. Indicators - Records of presence of wastes stored in open areas or near drainage areas and increase in waste pollution - Presence of waste receipt Changing the oil of vehicles Methodology Monthly and Weekly Contractor, RMFIU, in the worksites. - Visual observation and during rehabilitation and UNOPS photographic documentation of work and site equipment and soil leaks or inspection. Upon any complaint. changes in soil color. Indicators - Number of complaints of soil contamination - visible proof of change in color Improper management of Methodology Continuous daily in Contractor, RMFIU, hazardous material and - Inspection and photographic site inspection and UNOPS waste documentation. Indicators - Presence of chemical or hazardous materials stored at undesignated areas - Visible leaks and change in soil color Environmental impacts (soil Methodology Continuous daily in Contractor, RMFIU, and runoff and groundwater - Inspection and photographic site inspection and UNOPS contamination from leaks documentation. 56 and presence of dead - Photographic detection of changes animals close to project site) in soil color at sites. - Record/presence of dead animals Indicators - Records/presence of dead animals - Visible change in soil color Blockage of culverts, Methodology Continuous daily Contractor, RMFIU, drainage ditches, storm - Site inspection and photographic and UNOPS water catchment basin and documentation of cleaning channels. activities Indicators - Number or recorded presence of waste within culverts Water logging due to Methodology Continuous daily Contractor, RMFIU, inefficient drainage for - Site inspection and design review of and UNOPS surface runoff in some water logging location and locations or shallow water. photograph documentation Indicators - Number of locations with waterlogging Disruption of environment Methodology Continuous daily Contractor, RMFIU, due to uncontrolled sources - Site inspection and documentation and UNOPS of construction materials and of material sources wastes disposal. Indicator - Number of times/records of construction waste and amount at undesignated zones. - Presence of waste receipt Footprint management: - Details of any work outside Continuous daily Contractor, RMFIU, boundaries or major off-site and UNOPS impacts caused by ongoing Work— to include date, location, impacts, and actions taken. (e.g., disabled elderly, children, etc.). 57 Details of any security risks - Details of risks the contractor may When occurred Contractor, RMFIU, be exposed to while performing its and UNOPS work—the threats may come from third parties external to the project Worker grievances: Methodology Continuous weekly Contractor, RMFIU, - Document number or grievances, and UNOPS details including occurrence date, grievance type, and date submitted; actions taken and dates; resolution (if any) and date; and follow-up yet to be taken— grievances listed should include those received since the preceding report and those that were unresolved at the time of that report. Indicators - Number of internal grievances recorded - Number of solved grievances. Major changes to - Records of Major changes to Continuous daily Contractor, RMFIU, contractor’s environmental contractor’s environmental and and UNOPS and social practices. social practices. Deficiency and performance - Actions taken in response to Continuous Contractor, RMFIU, management previous notices of deficiency or and UNOPS observations regarding E&S performance and/or plans for actions to be taken—these should continue to be reported until UNOPS determines the issue is resolved satisfactorily Complaints Handling - Complaints register will be kept on Continuous weekly Contractor, RMFIU, site and this will feed into the GM. and UNOPS Details of complaints received will be incorporated into the audits as part of the monitoring process. Operational Phase Monitoring 58 Operational phase (proper Methodology Continuous Local Authority maintenance work) - Site inspection on road (Monthly) Community deterioration and or falling trees Committee Indicators - Presence of visible cracks - Presence of falling trees on the road - Number of submitted grievances - Number of road accidents - Number of road maintenance activities performed 59 ANNEXES Annex 1: GM Complaint and Suggestion Form s‫استمارة توثيق ومتابعة‬ ‫المشروع الطارئ للخدمات الحضرية المتكاملة‬ Yemen Integrated Urban Service Emergency Project ‫شكاوى المستÙ?يدين من المشروع‬ ‫الطارئ للخدمات الحضرية المتكاملة‬ Sample of GRM ‫نموذج أللية التظلمات والشكاوى‬ Complaint and Suggestion Form "Documenting and Monitoring Complaints Form of Beneficiaries of Yemen Integrated Urban Services Emergency Project " :‫االسم الثالثي للمستÙ?يد‬ Beneficiary Name Tel No. for ‫رقم الهاتÙ? للمتابعة‬ :‫رقم البطاقة الشخصية‬ follow up ID No. :‫العنوان الدائم‬ Permanent Address )‫وحدة‬/‫اسم النشاط المنÙ?Ø° (مركز‬ Name of activity under implementation :‫المحاÙ?ظة‬ :‫المديرية‬ :‫القرية‬ :‫مكان تنÙ?يذ النشاط‬ Governorate District Village Place of activity under implementation ‫أخرى‬ ‫مالية‬ ‫Ù?نية‬ ‫إدارية‬ ‫نوع الشكوى‬ Other Financial Technical Administrative Complaint Type :‫موضوع الشكوى‬ Complaint Subject :‫الوضع الحالي‬ Current Situation :‫أسباب المشكلة‬ Reason of the problem :‫توقيع صاحب الشكوى‬ :‫التاريخ‬ Complainant Signature Date UNOPS/Sana’a – Tel: 01 504914/915 - SMS:739888388 Email: ..:‫ الجهة التي يجب أن يقدم لها الشكوى‬- GRM.yemen@unops.org........................................................................................ The entity which the complaint should be forwarded to: .......................................................................................................:‫الرأي Ù?ÙŠ جدية الشكوى‬- Opinion on the seriousness of the complaint .............................. ...........................................................................: ‫ الجهة المحول لها الشكوى‬- The complaint transferred to ...........................................................................................:‫ المدة الزمنية الالزمة للبت Ù?ÙŠ الشكوى‬- Time required for response ..................................................................................:‫مدى رضى المستÙ?يد عن االستجابة لحل شكواه‬- Satisfaction of beneficiary in responding to his/her complaint : ‫اإلجراءات المتخذة‬ Action taken :‫التاريخ‬ :‫ما ترتب عليها من نتائج‬ Date The results of the action taken ................................................ :‫اسم مستلم الشكوى ووظيÙ?ته‬ Name of person received the complaint and his/her position 60 ‫توقيع الموظÙ? المختص‪Signature /‬‬ ‫التاريخ ‪.................................. : Date‬‬ ‫‪61‬‬ Annex 2: List of Stakeholder Consulted Available upon request 62 Annex 3: Public Consultation Reports (consultation attendance sheets) – Arabic Available upon request 63