The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Chennai City Partnership: Sustainable Urban Services Program (P175221) SOUTH ASIA | India | Urban, Resilience and Land Global Practice | Requesting Unit: SACIN | Responsible Unit: SSAU1 IBRD/IDA | Program-for-Results Financing | FY 2022 | Team Leader(s): Henrike Brecht, Raghu Kesavan Seq No: 4 | ARCHIVED on 16-May-2023 | ISR55968 | Created by: Henrike Brecht on 20-Apr-2023 | Modified by: Henrike Brecht on 09-May-2023 Program Development Objectives PDO Table Program Development Objective (from Program Appraisal Document) To strengthen institutions and improve quality and financial sustainability of selected urban services in the Chennai Metropolitan Area. Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Moderately Satisfactory Overall Implementation Progress (IP) Satisfactory Moderately Satisfactory Implementation Status and Key Decisions The US$150 million World Bank loan for the Chennai Partnership: Sustainable Urban Services Program supports the Tamil Nadu Government’s Chennai 2030 program by adopting a framework with three interlinked result areas to enable a transition to higher-quality, sustainable, and resilient services: (i) strengthening institutions; (ii) enhancing the quality of urban services; and (iii) improving the financial sustainability of service agencies. The Program includes a co-financing loan of US$150 million from the Asian Infrastructure Investment Bank. Three Disbursement Linked Results under the Program have been achieved and verified to date: (i) The development and adoption of a quality-of-care strategy that defines a vision, mission, values, guiding principles, goals, and objectives for quality of care in the Greater Chennai Corporation (GCC), with a series of strategies and expected outcomes under each defined area and the development and adoption of an operational plan by the GCC through the issuance of a Government Order. (iii) The preparation and adoption of an own source revenue improvement action plan by a designated officer in the GCC that proposes reforms and actions for augmenting own source revenue and the rationalization of selected revenue expenditure heads. (iii) The adoption of a policy for customer metering by the Chennai Metropolitan Water Supply and Sewerage Board, which seeks to promote water conservation, reduce non-revenue water, increase cost recovery, ensure fairness and equity to all consumers, and increase metering of high rise and commercial connections, as well as set out roles and responsibilities of Metro Water and consumers for the installation and maintenance of water meters. A Gender Lab for the transport sector has been established and the Chennai Unified Metropolitan Transport Authority has been operationalized. Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P175221 IBRD-92470 Effective USD 150.00 150.00 0.00 4.43 145.58 3% Key Dates (by loan) 5/16/2023 Page 1 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P175221 IBRD-92470 Effective 30-Sep-2021 06-Dec-2021 10-Feb-2022 31-Dec-2026 31-Dec-2026 DLI Disbursement Achievement Disbursed amount in Disbursement % for DLI ID DLI Type Description Coc DLI Amount Status Coc DLI Loan: IBRD92470-001 Red of Vac Rate of Grp 1 Regular USD 7,500,000.00 Not Achieved 0.00 A,B GCC Enh Prof Oper CUMTA Enh Cap 2 Regular USD 4,000,000.00 Not Achieved 0.00 Cntl Bud Alloc Urb Mo Strng Insti Coord Wat 3 Regular USD 14,625,000.00 Not Achieved 0.00 Mgmt and Security Enh Eff Transp Pub Proc 4 Regular USD 5,000,000.00 Not Achieved 0.00 GCC , CMWSSB GCC Hlth Sys Strg Impr Partially 5 Regular USD 20,000,000.00 1,800,000.00 9% Acc Serv Qu Care Achieved Perf bas Cont Bus Serv 6 Regular USD 41,000,000.00 Not Achieved 0.00 Del Enh Qty Qlty Impr Oper Eff in Wat Partially 7 Regular USD 17,500,000.00 750,000.00 4.3 % Supply Achieved 8 Regular Impr Acc to Water Supply USD 10,000,000.00 Not Achieved 0.00 Perc Inc in GCC Ann Own Partially 9 Regular USD 15,000,000.00 1,500,000.00 10 % Source Rev Achieved Impr Fin Sust and Oper Eff 10 Regular USD 15,000,000.00 Not Achieved 0.00 WSS Serv Loan: COFNC2130-001 Red of Vac Rate of Grp 1 Regular USD 7,500,000.00 Not Achieved 0.00 A,B GCC Enh Prof Oper CUMTA Enh Cap 2 Regular USD 4,000,000.00 Not Achieved 0.00 Cntl Bud Alloc Urb Mo Strng Insti Coord Wat 3 Regular USD 14,625,000.00 Not Achieved 0.00 Mgmt and Security Enh Eff Transp Pub Proc 4 Regular USD 5,000,000.00 Not Achieved 0.00 GCC, CMWSSB GCC Hlth Sys Strg Impr Partially 5 Regular USD 20,000,000.00 1,800,000.00 9% Acc Serv Qu Care Achieved Perf bas Cont Bus Serv 6 Regular USD 41,000,000.00 Not Achieved 0.00 Del Enh Qty Qlty Impr Oper Eff in Water Partially 7 Regular USD 17,500,000.00 750,000.00 4.3 % Supply Achieved 5/16/2023 Page 2 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Impr Access to Water 8 Regular USD 10,000,000.00 Not Achieved 0.00 Supply Perc Inc in GCC Ann Own Partially 9 Regular USD 15,000,000.00 1,500,000.00 10 % Source Rev Achieved Impr Fin Sust and Oper Eff 10 Regular USD 15,000,000.00 Not Achieved 0.00 WSS Serv 11 Regular Front-end Fee USD 375,000.00 Not Achieved 0.00 Program Action Plan Action Description 1. CUMTA Board shall establish a Secretariat for Phase 1 and approve the CUMTA Operational Manual Source DLI# Responsibility Timing Timing Value Status DLI 2 3 months after Technical CUMTA Other Completed effectiveness Establishment of Secretariat with the appointment of at least 5 technical staff and formal approval of Operational Completion Measurement Manual by CUMTA Board. Comments 2. MTC shall complete its Business Plan Update. Transport Department to define service obligations and secure Action Description viability gap funding. Source DLI# Responsibility Timing Timing Value Status DLI 6 6 months after Technical MTC, DoT Other Delayed effectivess Business plan approved by MTC Board and Transport Department. Adopted Government Order establishing the Completion Measurement process to define service obligations and viability gap funding methodology. Delayed; business plan and Public Transport Service Contract/Government order preparation and adoption are close to being finalized with completion expected by April 30, 2023. Comments Action Description 3. Nirbhaya Apex Committee to establish Gender Lab Source DLI# Responsibility Timing Timing Value Status 3 months after Technical GCC Other Completed effectiveness Completion Measurement Establishment of Gender Lab with core staff recruited. Comments 4. Establish service baseline, disaggregated by gender and socially vulnerable groups, and system for reporting Action Description services levels and access periodically. 5/16/2023 Page 3 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Source DLI# Responsibility Timing Timing Value Status DLI 8 CMWSSB, MTC, within 9 months of Technical Other Delayed GCC project effectiveness Completion Measurement Baseline complete and system operational for periodic reporting on access and performance MTC: procurement of firm is in progress and is expected to be completed by July 30, 2023.CMWSSB has not initiated Comments action on this activity. GCC is in the final stages of completion. Action Description 5. Establish systems for conducting and acting on customer and citizen feedback. Source DLI# Responsibility Timing Timing Value Status MTC, CMWSSB, within 9 months of Technical Other Delayed GCC project effectiveness Completion Measurement Systems for citizen feedback established and operational. MTC is delayed; this activity is combined with PAP 4; the procurement process for the firm is expected to be completed by July 30, 2023. GCC and CMWSSB have not initiated action on this activity. Comments 6. Formulation of detailed action plan for filling vacancies through promotion/recruitment as per revised staffing Action Description pattern Source DLI# Responsibility Timing Timing Value Status DLI 1 within 6 months of Technical GCC Other Delayed project effectiveness Action Plan finalized and approved within GCC with detailed processes and timelines for the selection of candidates, Completion Measurement interviews, appointments, etc. A draft report has been shared with the Bank and the Bank has provided comments. The report is expected to be revised based on the comments and this PAP is expected to be completed by May 31, 2023. Comments 7. Regular disclosure of procurement information related to bidding and contract award on the agencies/ nodal Action Description agency’s website and other public dissemination avenues. Source DLI# Responsibility Timing Timing Value Status All relevant Fiduciary Systems Recurrent Continuous Not Yet Due agencies, TNIDB Completion Measurement Regular disclosure of relevant data on nodal agency website The agencies have confirmed that they would disclose the relevant data. The TNIDB Program website will Comments consolidate all information. 5/16/2023 Page 4 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Action Description 8. Reducing backlog of accounts and audit bringing them up to date. Source DLI# Responsibility Timing Timing Value Status within 18 months of Fiduciary Systems CMWSSB Other Not Yet Due project effectiveness Completion Measurement Backlog of accounts and audits completed and accounts are online with the current financial year. On-going and on-track to be achieved by August 10, 2023. FY 2019-20 audit report has been published. FY2020-21 Comments accounts and audit have been completed, but are yet to be published. FY 2021-22 accounts are yet to be audited. 9. Prepare and publish annual performance report along with financial statements and audit reports within nine Action Description months from end of the FY in the website. Source DLI# Responsibility Timing Timing Value Status TNIDB, CMWSSB, within first year of Fiduciary Systems Other Not Yet Due MTC, and GCC project effectiveness Completion Measurement APRs, financial statements and audit reports regularly published on website. MTC has published the audited statements. GCC has published the unaudited accounts for FY 21-22. TNIDB has published the annual report; the audit has been completed, but the report is not yet published; CMWSSB is delayed. Comments Action Description 10. IA’s to establish a bidding and contract management (procurement) MIS system Source DLI# Responsibility Timing Timing Value Status within first year of Fiduciary Systems PMU and IAs Other Not Yet Due project effectiveness Procurement MIS system operational, with information on annual planned procurement, bidding stage, contract Completion Measurement award, implementation progress till contract completion by each implementing agency. Comments On-going, with TNIDB taking the lead in developing the MIS. 11. Strengthen systems for sub-project screening as well as preparation, implementation, monitoring and Action Description documentation of environmental management plans Source DLI# Responsibility Timing Timing Value Status Environmental and Social MTC, CMWSSB, within 9 months of Other Delayed Systems GCC, WRD project effectiveness Completion Measurement Environment staff designated for Program complete required trainings; screening, monitoring protocols are in place. Delayed and requires significant attention. Environmental management plans need to be included in bid documents. Comments Capacity building and completion of hirings are required. TNIDB needs to strengthen coordination and oversight. Action Description 12. Strengthen institutional capacities and reporting on social risk management 5/16/2023 Page 5 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Source DLI# Responsibility Timing Timing Value Status Environmental and Social MTC, CMWSSB, Within 9 months of Other Delayed Systems GCC, WRD project effectiveness Skilled social staff designated for program; training to manage social risks implemented; monitoring and reporting Completion Measurement systems to track social outputs and outcomes are adopted. Comments Delayed and requires the mobilization of a social specialist and/or labor specialists. Action Description 13. Include all provisions to operationalize and implement ACG in POM and provide consolidated quarterly report Source DLI# Responsibility Timing Timing Value Status Other PMU and IAs Recurrent Continuous Not Yet Due Completion Measurement Reports on ACG implementation to be shared with the Bank as part of the regular implementation support reviews. On-going; TNIDB is coordinating with all agencies to ensure overall compliance. Comments Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Substantial Macroeconomic Substantial Substantial Substantial Sector Strategies and Policies High High High Technical Design of Project or Program Moderate Moderate Moderate Institutional Capacity for Implementation and Substantial Substantial Substantial Sustainability Fiduciary Substantial Substantial Substantial Environment and Social Substantial Moderate Moderate Stakeholders High High High Other Low Low Low Overall Substantial Substantial Substantial RiskComments Comments There are no changes. 5/16/2023 Page 6 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Results PDO Indicators by Objectives / Outcomes RA1: Strengthening Governance and Institutions for Service Delivery IN01284700 ►Reduction in vacancy rates of Group A & B cadre of GCC (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Vacancy level for Group A Vacancies in Group A and B cadre at 23 percent. & B as per revised Value Same as baseline. Same as baseline. (30% women to be hired staffing pattern as per GOTN Policy). lowered to < 5 percent. Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of Intermediate Target 01 (updated recruitment policy for GCC and revised GCC staffing positions for Group A & B cadre) is delayed. The revision of the recruitment policy requires a legal amendment that needs the approval of the Tamil Nadu Assembly. The revised staffing pattern for GCC as Comments per the new Municipal Act is in an advanced stages of perparation preparation and being put up for approval of GoTN and issuance of the GO, which is expected by April 30, 2023. IN01284943 ►Operationalization of CUMTA with enhanced capacity and control over sector budget allocation to oversee urban mobility in the metropolitan areas (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Year 1 target (CUMTA (i) CUMTA established Stage 1 staffing in and has approved place) achieved with the sector vision (CMP); Value No staff, no budget Same as baseline. results being confirmed (ii) staffing in place; (iii) by the Independent control over sector Verification Agent. funding Date 10-Jul-2020 08-Dec-2021 24-Mar-2023 31-Dec-2026 Comments RA2: Enhancing Efficiency & Quality of Services IN01284941 ►Improvement in service delivery performance of MTC, CMWSSB and GCC, disaggregated by gender and vulnerable groups (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Inadequate baseline of Value service performance Same as baseline. Same as baseline. Index improves to 130 (water, transport, health) Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of Intermediate Target 01 (baseline survey carried out and index created) is delayed. MTC has experienced delays in the development of the baseline survey of service performance under RA 2. MTC is required to undertake a baseline survey of service performance to establish a protocol for customer Comments surveys and the collection of customer feedback on service delivery. MTC has decided to combine these activities and an RfP has been prepared. Approvals to proceed with the survey agency selection have been secured and the procurement process is expected to be completed by April 20, 2023. IN01284944 ►Citizen and customer feedback for improved accountability of service delivery Institutions (CMWSSB, MTC, GCC for solid waste management and health) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 5/16/2023 Page 7 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) End-term citizen feedback survey implemented. System established for Value NA Same as baseline. Same as baseline. regular collection, internal use, and dissemination of both citizen and customer feedback. Date 31-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of Intermediate Target 01 (protocols established for customer and citizen feedback and disemination of findings) is delayed. MTC has experienced delays in the development of the baseline survey of service performance under RA 2. MTC is required to undertake a baseline survey of service performance to establish a protocol for customer surveys and the collection of customer feedback on service delivery. Comments MTC has decided to combine these activities and an RfP has been prepared. Approvals to proceed with the survey agency selection have been secured and the procurement process is expected to be completed by April 20, 2023. RA3: Improving Financial Accountability and Sustainability IN01284942 ►Percentage increase in GCC annual OSR (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target No revenue improvement 72 percent increase in 60 percent increase in Value plan, Rs 1240 crores Same as baseline. OSR over baseline OSR over baseline (INR) OSR from 2017/18 Date 01-Dec-2020 08-Dec-2021 24-Mar-2022 31-Dec-2026 The Intermediate Target 01 (OSR action plan adopted) has already been achieved. Due to the recent policy decision to increase property tax rates and other administrative measures (GIS mapping, etc.), GCC has achieved about 72 percent growth in OSR (based on preliminary financial data shared by GCC for FY 22- 23) over the baseline thereby achieving the end target for the entire Program of 60 percent growth. Comments However, the completion of audit process required for the verification would take about 12 months from the end of FY 22-23 and delay disbursements. It was therefore agreed that the verification would be carried out based on finalized financial statements of GCC for FY 22-23, subject to adjustment, if any, after audits. IN01284945 ►Improved financial performance for WSS services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target User charges revenue Value 49% Same as baseline. 68% at least 90% of Revenue expenditure Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 Comments Intermediate Results Indicators by Results Areas RA1: Strengthening Governance and Institutions for Service Delivery IN01284946 ►Enhance efficiency and transparency of public procurement in GCC and CMWSSB (Text, Custom) 5/16/2023 Page 8 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Baseline Actual (Previous) Actual (Current) End Target (i) Use of online evaluation for 75% tenders by value; (ii) use of contract management modules GCC uses e-tendering of e-procurement and CMWSSB uses it system in at least 50% partially. Bid evaluation, of the tenders by Value award and contract Same as baseline. Same as baseline. value. (iii) At least 75% management is done of the contracts by offline. value awarded are disclosed within service standards published in Citizen’s Charter. Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of Intermediate Target 01 (e-procurement roadmap adopted, standard bidding documents adopted, staff trained) is delayed. e-procurement roadmap: CMWSSB passed a resolution on December 14, 2022, for the e-procurement roadmap and sent a circular to all CMWSSB heads of department. It is understood that a request is being sent to get it notified. GCC has proposed to use the same roadmap as a reference to build its own roadmap which continues is currently being developed. Once it is prepared, GCC will share it with Bank and Comments subsequently get it notified. Standard bidding documents (SBD): GCC and CMWSSB are working on their SBDs. CMWSSB has shared their draft bid document for works above INR 4 crore (US$ 488,000). It was reviewed by the Bank, comments were provided, and CMWSSB will finalize it soon. GCC will use the draft bid document prepared by CMWSSB as a reference and soon finalize their SBD which the Bank will review. IN01284949 ►Reduction in women feeling unsafe in buses and public spaces (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 20 percent reduction in No publicly available women feeling unsafe Value Same as baseline. Same as baseline. record Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of the Intermediate Target 01 (baseline established, number of cases made available) is delayed. A safety perception survey and focus group discussions are underway; the topline findings to be Comments ready by April 30, 2023. IN01284951 ►Strengthen institutions for coordinated water management and security (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target No Water Act and no Value Water Regulatory Same as baseline. Same as baseline. N/A Authority Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 Comments The achievement of Intermediate Target 01 (new water act submitted) is delayed. The draft act is almost ready, but the composition of the Water Regulatory Authority still needs to be incorporated. WRD is also preparing a Water Policy, complementary to the Act. As soon as the policy is 5/16/2023 Page 9 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) ready, both the policy and the act will be put for comments and suggestions in the public domain, when the Bank team will have a chance to review the act as well. WRD was unable to agree on a clear timeline for the fulfillment of the this target, but it is not expected before quarter 3 of CY23. RA2: Enhancing efficiency and quality of services IN01284947 ►Strengthening GCC's health system through improved access to and quality of care (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target (i) At least 70 UPHCs providing at least 7 out of 12 CPHC service No Quality of Care packages Strategy and Operational Plan; zero UPHCs Intermediate Target 01 (ii) At least 70% of providing at least 7 out of was achieved public sector and 12 CPHC service (Development and private sector health Value packages; 10% public and Same as baseline. adoption of Quality of facilities annually select private sector Care Strategy and reporting P forms at facilities contributing to Operational Plan by least 80% of weeks disease surveillance; zero GCC). UPHCs/UCHCs with (iii) at least 60 UPHC NQAS full certification or UCHC facilities with NQAS full certification Date 01-Dec-2020 08-Dec-2021 24-Mar-2023 31-Dec-2026 Comments IN01284950 ►Improved SWM efficiency (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target (i) No SWM Plan (ii) Fragmented KPI monitoring system for performance-based Collection & Transport 15% amount (TPD) contracts resources recovered / Value (iii) [4.8%] TPD of Same as baseline. Same as baseline. recycled from dry resources recovered from waste (in zones 4, 5, 6 dry solid waste in selected & 8) over baseline zones (in zones 4, 5, 6 & 8) Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of Intermediate Target 01 (20-year SWM master plan adopted) is delayed. GCC has made progress in achieving this Results Area after initial delays. GCC has prepared a five-year Comments City Solid Waste Action Plan. It was agreed that the samethis Plan will be used for developing long-term SWM projections and climate modellig using Bank appointed consultants towards meetign meeting the intermediate results indicator on the 20-year SWM Masterplan. IN01284952 ►Increased availability of pedestrian-friendly multi-utility streets (Text, Custom) 5/16/2023 Page 10 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Baseline Actual (Previous) Actual (Current) End Target Mega-streets pilot 11.6KMs of mega- Value completed, ready to be Same as baseline. Same as baseline. streets development scaled-up completed Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The first Intermediate Target is not yet due. Comments IN01284953 ►Performance-based contracts for bus service delivery (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target MTC has 1000 buses No performance contracts Value Same as baseline. Same as baseline. operating under gross for bus services contract Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of the Intermediate Target 01 is delayed and expected to be achieved by June 30, 2023. Comments IN01284954 ►Improved operational efficiency in WSS (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target (i) Metering of 90% high-rise and commercial connections in ‘core city areas’ Intermediate Target 01 No policy for metering or (ii) Metering of 80% of partially achieved Value bulk metering adopted by Same as baseline. domestic connections (metering policy CMWSSB (G+2 and below) adopted) (iii) NRW reduced by an additional 5% on last year Date 01-Dec-2020 08-Dec-2021 24-Mar-2023 31-Dec-2026 Intermediate Target 01 (metering policy adopted, bulk water metering implemented) is partially achieved; the metering policy was adopted but the implementation of the bulk water metering is delayed. It has been tendered, but the closing date for bid submission has been extended three times due to low response from Comments the market. The Bank team suggested reviewing and revising the qualification criteria and tender terms to attract more bidders. CMWSSB is expected to complete the procurement of bulk metering with necessary modifications in the bidding document by April 30, 2023. IN01284955 ►Improved access to water supply (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target At least 5% additional HHs connected and getting 1 hour of Inadequate baseline on assured water supply; Value Same as baseline. Same as baseline. service performance (minimum cummulative target is an additional 20% of HHs over baseline). 5/16/2023 Page 11 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The achievement of Intermediate Target 01 (service delivery agreement entered, service level benchmark established) is delayed. CMWSSB has prepared a draft service agreement and is expected to finalize it by April 30, 2023. Comments CMWSSB received two bids to undertake the baseline survey, which is under evaluation. The contracting is to be finalized by April 30, 2023, but thesurvey takes a minimum of six months to complete. IN01284956 ►Accessible and effective grievance redress management for employees and citizens (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 90% of the grievances redressed and closed Value No GRM system Same as baseline. Same as baseline. following complainant satisfaction within 30 days of registration Date 01-Dec-2020 08-Dec-2021 08-Dec-2021 31-Dec-2026 The first Intermediate Target is not yet due. Comments RA3: Improving financial accountability and sustainability IN01284948 ►MTC improved revenues from traffic, viability gap funding and non-tariff revenues (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1,571.00 1,571.00 1,771.00 2,600.00 Date 01-Jul-2020 08-Dec-2021 24-Mar-2023 31-Dec-2026 Comments Disbursement Linked Indicators DLI_IND_TABLE ►DLI 1 Reduction in vacancy rates of Group A&B cadre of GCC to enhance professional capability (Outcome, 7,500,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 same as previous Vacancy level for group A Value Same as baseline. Same as baseline. year and B cadre is 23 percent Date -- 08-Dec-2021 08-Dec-2021 -- The two first year DLRs are delayed – the first DLR, related to the revision of staffing policies, requires a legal amendment that needs the approval of the Tamil Nadu Assembly. The second DLR, related to the decrease in vacancies, is now close to being achieved. A revised staffing pattern for GCC as per the new Municipal Act is Comments in an advanced stage of preparation and being put up for approval of GoTN and issuance of the GO, which is expected by April 30, 2023. ►DLI 2 Operationalization of CUMTA with enhanced capacity and control over sector budget allocation to oversee urban mobility in the metropolitan areas (Outcome, 4,000,000.00, 0%) 5/16/2023 Page 12 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Baseline Actual (Previous) Actual (Current) Year 5 Year 1 target achieved Value No staff, no budget Same as baseline. (CUMTA has 12 staff - members) Date -- 08-Dec-2021 24-Mar-2023 -- The Year 1 target was acheived with the results being confirmed by the Independent Verification Agent. Comments ►DLI 3 Strengthened institutions for coordinated water management and security (Outcome, 14,625,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 No Water Act and no Water Value Same as baseline. Same as baseline. - Regulatory Authority Date -- 08-Dec-2021 08-Dec-2021 -- DLR 3.1 (Year 1 target) is delayed. The draft act is almost ready, but the composition of the Water Regulatory Authority still needs to be incorporated. WRD is also preparing a Water Policy, complementary to the Act. As soon as the policy is ready, both the policy and the act will be put for comments and suggestions in the public Comments domain, when the Bank team will have a chance to review the act as well. WRD was unable to agree on a clear timeline for the fulfillment of the this target, but it is not expected before quarter 3 of CY23. ►DLI 4 Enhance efficiency and transparency of public procurement in GCC and CMWSSB (Output, 5,000,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 GCC: Use of e-tendering, with offline evaluation, award and contract (4.6) At least 75% of management the contracts by CMWSSB: Partial Use of e- value awarded are Value tendering, with offline Same as baseline. Same as baseline. disclosed within receiving of bids, service standards evaluation, contract award published in and management Citizen’s Charter. Date -- 08-Dec-2021 08-Dec-2021 -- The achievement of the Year 1 targets is delayed. e-procurement roadmap: CMWSSB passed a resolution on December 14, 2022, for the e-procurement roadmap and sent a circular to all CMWSSB heads of department. It is understood that a request is being sent to get it notified. GCC has proposed to use the same roadmap as a reference to build its own roadmap which continues is currently being developed. Once it is prepared, GCC will share it with Bank and subsequently get Comments it notified. Standard bidding documents (SBD): GCC and CMWSSB are working on their SBDs. CMWSSB has shared their draft bid document for works above INR 4 crore (US$ 488,000). It was reviewed by the Bank, comments were provided, and CMWSSB will finalize it soon. GCC will use the draft bid document prepared by CMWSSB as a reference and soon finalize their SBD which the Bank will review. ►DLI 5 GCC's health system strengthened through improved access to services and quality of care (Output, 20,000,000.00, 0%) 5/16/2023 Page 13 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Baseline Actual (Previous) Actual (Current) Year 5 No Quality of Care Strategy and Operational Plan at GCC; zero UPHCs DLR 5.1 achieved providing at least 7 out of (Development and 12 CPHC service adoption of Quality of same as previous Value packages; 10% public and Same as baseline. Care Strategy and year. select private sector Operational Plan by GCC facilities contributing to through issuance of a disease surveillance; zero Government Order) UPHCs/UCHCs with NQAS full certification Date -- 08-Dec-2021 24-Mar-2023 -- Comments ►DLI 6 Performance-based contracts for bus service delivery to enhance quantity and quality of bus services (Output, 41,000,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 same as previous Value 0.00 Same as baseline. Same as baseline. year. Date -- 08-Dec-2021 08-Dec-2021 -- Not yet due. Comments ►DLI 7 Improved operational efficiency in water supply (Output, 17,500,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 (7.3b) Metering of 90% high-rise and commercial DLR 7.1 was achieved connections in ‘core (Policy for customer Value No metering policy Same as baseline. city areas’ metering adopted by completed CMWSSB’s Board) (7.5 and 7.6) same as previous year. Date -- 08-Dec-2021 24-Mar-2023 -- DLR 7.1 was achieved. DLR 7.2 is delayed. While this activity has been tendered, the closing date for bid submission has been Comments extended three times due to low response from the market. The Bank team suggested reviewing and revising the qualification criteria and tender terms to attract more bidders. CMWSSB is expected to complete the procurement of bulk metering with necessary modifications in the bidding document by April 30, 2023. ►DLI 8 Improved access to water supply services (Outcome, 10,000,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 same as previous Value Baseline to be established Same as baseline. Same as baseline. year. 5/16/2023 Page 14 of 15 The World Bank Implementation Status & Results Report Chennai City Partnership: Sustainable Urban Services Program (P175221) Date -- 08-Dec-2021 08-Dec-2021 -- DLR 8.2 (due by Year 1) is delayed. Comments CMWSSB has prepared a draft service agreement and is expected to finalize it by April 30, 2023. ►DLI 9 Percentage increase in GCC annual own source revenues (OSR) (Output, 15,000,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 OSR improvement action No revenue improvement plan prepared and same as previous Value plan, Rs 1240 crores (INR) Same as baseline. adopted; 72 percent year. OSR from 2017/18 growth in OSR over baseline. Date -- 08-Dec-2021 24-Mar-2023 -- DLR 9.1 was achieved. Due to the recent policy decision to increase property tax rates and other administrative measures (GIS mapping, etc.), GCC has achieved about 72 percent growth in OSR (based on preliminary financial data shared by GCC for FY 22-23) over the baseline thereby achieving the end target for the entire Program of 60 percent growth. However, the completion of audit process required for the verification Comments would take about 12 months from the end of FY 22-23 and delay disbursements. It was therefore agreed that the verification would be carried out based on finalized financial statements of GCC for FY 22-23, subject to adjustment, if any, after audits. ►DLI 10 Improved financial sustainability of WSS services (Output, 15,000,000.00, 0%) Baseline Actual (Previous) Actual (Current) Year 5 Value 46.00 46.00 46.00 0.00 Date -- 08-Dec-2021 08-Dec-2021 -- Not yet due. Comments 5/16/2023 Page 15 of 15