Stakeholder Engagement Plan (SEP) - Environmentally Sustainable Dioxin Abatement in the Iron and Steel Industry - P173461 Foreign Environmental Cooperation Centre, the Ministry of Ecology and Environment (FECO) 14 July 2023 [Leave for Blank] STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table of Contents 1. INTRODUCTION ................................................................................................................. 1 1.1 BACKGROUND .............................................................................................................................. 1 1.2 DESCRIPTION ................................................................................................................................ 2 1.3 OBJECTIVES ................................................................................................................................ 10 1.4 REPORT STRUCTURE .................................................................................................................... 10 2. POLICY STRUCTURE .......................................................................................................... 11 2.1 RELEVANT LAWS AND REGULATIONS OF DOMESTIC STAKEHOLDERS ..................................................... 11 2.1.1 Information Disclosure and Public Participation during Environmental Impact Assessment Process .................................................................................................................. 11 2.1.2 Information Disclosure and Public Participation in Social Stability Risk Assessment ................................................................................................................................. 12 2.2 THE WORLD BANK ESS 10 ........................................................................................................... 12 3. SUMMARY OF EARLY-STAGE STAKEHOLDER ENGAGEMENT ACTIVITIES ............................. 14 3.1 COMPLETED INFORMATION DISCLOSURE ACTIVITIES ......................................................................... 14 3.2 COMPLETED STAKEHOLDER ENGAGEMENT ...................................................................................... 15 3.3 DISCOVERIES AND RECOMMENDATIONS UPON COMPLETION OF STAKEHOLDER ENGAGEMENT ACTIVITIES.. 18 4. STAKEHOLDER IDENTIFICATION AND ANALYSIS ................................................................ 19 4.1 INITIAL IDENTIFICATION OF STAKEHOLDERS ...................................................................................... 19 4.1.1 Stakeholder Identification of Physical Engineering Projects .................................. 19 4.1.2 Identification of Stakeholders in TA Activities .......................................................... 26 4.2 PROJECT BENEFICIARIES ................................................................................................................ 29 4.3 STAKEHOLDER ANALYSIS ............................................................................................................... 30 4.3.1 Analysis of the Concerns of Stakeholders ................................................................ 30 i STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 4.3.2 Analysis of the Needs of Stakeholders ..................................................................... 30 5. STAKEHOLDER ENGAGEMENT STRATEGY .......................................................................... 38 5.1 RESPONSIBILITIES AND RESOURCES ................................................................................................. 38 5.2 INFORMATION DISCLOSURE STRATEGY ............................................................................................ 40 5.2.1 Information Disclosure at the Project Level .............................................................. 41 5.2.2 Information Disclosure Requirements for Physical Engineering Activities .......... 42 5.2.3 TA Activity Information Disclosure Requirements ................................................... 43 5.3 STAKEHOLDER ENGAGEMENT STRATEGY .......................................................................................... 45 5.3.1 Stakeholder Engagement Strategy for Demonstration Activities .......................... 46 5.3.2 Stakeholder Engagement Strategy for TA Activities ............................................... 53 5.4 ENGAGEMENT STRATEGIES FOR VULNERABLE GROUPS ....................................................................... 56 5.5 OPINION REVIEW ........................................................................................................................ 58 5.6 FUTURE PROJECT STAGE............................................................................................................... 58 6. GRIEVANCE REDRESS MECHANISM ................................................................................... 60 6.1 GRIEVANCE REDRESS MECHANISM OF THE OVERALL PROJECT ............................................................ 60 6.2 GRIEVANCE REDRESS MECHANISM AT THE SUBPROJECT LEVEL............................................................ 64 6.3 LOG AND REPORTING SYSTEM OF GRIEVANCE REDRESS MECHANISM ................................................... 64 7. MONITORING AND REPORTING ........................................................................................ 66 8. ANNEX............................................................................................................................. 70 ANNEX 1 PRELIMINARY IDENTIFICATION OF STAKEHOLDERS OF EACH SUB-PROJECT............................................ 71 ANNEX 2-1 STAKEHOLDERS PARTICIPATION PLAN TEMPLATE (FOR SUB-PROJECTS WITH PHYSICAL INVESTMENT)..... 79 ANNEX 2-2 SEP TEMPLATE (FOR TA ACTIVITIES) ......................................................................................... 84 ANNEX 3 GRIEVANCE REDRESS MECHANISM TEMPLATE AT SUB-PROJECT LEVEL ................................................ 85 ii STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Tables Table 1-1 Project Activities................................................................................................. 3 Table 3-1 Information Disclosure at Early Stage ................................................................. 17 Table 4-1 Identification and analysis of vulnerable groups in physical projects ................... 26 Table 4-2 Identification and Analysis of Stakeholders Involved in Type II TA Activities ....... 27 Table 4-3 Identification and analysis of vulnerable groups in Type II TA activities ............... 29 Table 4-4 Summary of Stakeholder Needs for Physical Engineering Projects ..................... 31 Table 4-5 Analysis of stakeholder engagement needs for TA activities ............................... 36 Table 5-1 Responsibilities of FECO .................................................................................... 39 Table 5-2 Responsibilities of the Implementation Agency for Physical Projects................... 39 Table 5-3 Responsibilities of Implementation Agencies for TA Activities ............................. 40 Table 5-4 Information Disclosure Strategy of Physical Engineering Activities. ..................... 42 Table 5-5 Information disclosure of TA activities ................................................................. 45 Table 5-6 Template for Information Disclosure Records. ..................................................... 45 Table 5-7 Stakeholder Engagement Strategies for Demonstration Activities ....................... 47 Table 5-8 Template for Public Engagement Records .......................................................... 51 Table 5-9 Template for developing a public consultation and engagement plan .................. 54 Table 5-10 Stakeholder Engagement Methods of TA Projects ............................................ 55 Table 6-1 External communication contact information of the FECO ................................... 61 Table 6-2 Sample Record of Grievance Redress and Feedback ......................................... 64 Table 7-1 Indicative index of Stakeholder engagement in the implementation of monitoring (Physical Projects) .............................................................................. 67 iii STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 7-2 Indicative index of stakeholder engagement in the implementation of monitoring (TA activities) ...................................................................................... 69 Figures Figure 6-1 Grievance Redress Mechanism ......................................................................... 63 iv STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 ABBRIEVATIONS ABBRIEVATIONS DEFINITIONS BAT Best Available Technology BET Best Environment Practice EIA Environmental Impact Assessment ESCP Environmental and Social Commitment Plan ESF Environmental and Social Framework ESMP Environmental and Social Management Plan ESMF Environmental and Social Management Framework ESS Environmental and Social Standard FECO The Foreign Environmental Cooperation Center GAR Gender Assessment Report GEF Global Environment Facility GRM Grievance Redress Mechanism NDRC National Development and Reform Commission OHS Occupational Health and Safety POPs Persistent Organic Pollutants PPG Project Preparation Grant UPOPs Unintentionally Produced POPs SEF Stakeholder Engagement Framework SEP Stakeholder Engagement Plan TA Technical Assistance TEQ Toxic Equivalence Quotient ToR Terms of Reference v STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Executive Summary This Stakeholder Engagement Framework (the "SEF") is prepared for the Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry� and is used to direct stakeholder engagement during subproject preparation and implementation, in accordance with the requirements of the World Bank's Environmental and Social Framework (ESF) for "Environmental and Social Standard (ESS) 10 - Stakeholder Engagement and Information Disclosure". The project consists of three parts: demonstration projects, technical assistance (TA) projects and project management. According to the nature of its activities, the overall is divided into two categories: physical engineering activities and TA activities. The project will conduct Best Available Technology and Best Environment Practice (BAT/BEP) demonstration on at least 2 iron ore sintering production lines and at least 1 electric arc furnace steelmaking production line in early stage. Sub-projects have not yet been decided. This framework is the principle and strategy developed for the stakeholder engagement during the implementation phase of the project after the details of the subprojects are confirmed. Once the sub-project information is determined, the corresponding owner unit will prepare the Stakeholder Engagement Plan (SEP) at the sub-project level in accordance with this framework and report it to the Foreign Environmental Cooperation Center (FECO) of the Ministry of Ecological Environment, and then the FECO will report it to the World Bank for approval, and the relevant activities will be carried out in accordance with the SEP during the implementation of the sub-project. This framework provides preliminary stakeholder identification based on typical types of activities. At the project level, substantive engineering stakeholders include those affected by the project, other stakeholders, and vulnerable groups. Preliminary identification of project stakeholders can be found in Table 1. Table 1 Project Stakeholders Project Stakeholders Activities Main Affected (1) Labor: direct workers, contracted workers, and supply Group workers; (2) community residents and enterprises and institutions, including a) residents in surrounding communities; b) Physical schools and enterprises near the project; and c) material transport Engineering vehicles going through the community Project Other (1) Project owner; (2) FECO and other government authorities; Stakeholders (3) Other steel enterprises; (4) Social groups, including community councils, women's federations, disability associations, and other groups (e.g., universities, religious groups, public and vi STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Project Stakeholders Activities environmental affairs institutes, and other non-governmental organizations); (5) Consulting firms such as design firms (e.g., Feasibility study/Environment Impact Assessment (EIA) firms); (6) Contractors, subcontractors; (7) Suppliers; (8) Public Vulnerable (1) Contract workers and key supply workers involved in the Groups construction and operation of the project (2) Vulnerable groups among the residents in surrounding communities of the project Main Affected (1) The impact of the TA project itself, such as project Group researchers (2) The impact of the TA project downstream activities, such as some industrial enterprises and employees Other Implementation agencies for TA projects, residents around TA Project Stakeholders downstream enterprises, relevant government departments, social organizations, scientific research institutions, the public, the news media etc. Vulnerable Groups affected by downstream activities, such as employees of Groups enterprises and ethnic minority communities. The beneficiaries of the project include five categories: (1) Demonstration enterprises demonstration steel production lines; (2) Other replication enterprises; (3) The public living around the demonstration or replication enterprises (including ethnic minority communities); (4) The global public who benefited from the emission reduction of dioxins released into the global environment; (5) The project will also facilitate demonstration and replication of environmental protection departments in the provinces where steel companies are located to enhance their supervisory capabilities. The project implementer reviews the SEP semi-annually to determine whether there is a need to adjust the stakeholder identification and the way it participates. If necessary, the plan needs to be updated and the new update plan will be resubmitted to the World Bank for approval and publicity. On the basis of the identification and analysis of stakeholders, this framework for the physical engineering project phase (i.e., project design and preparation phase, construction phase and operation phase), TA project process (i.e., preparation stage, research stage and evaluation stage), on the basis of clarification of FECO and the project owner’s responsibilities, plans and arranges the stakeholder engagement and consultation step by step, object by object. Also, the framework designs Grievance Redress Mechanism (GRM) at the project level and at the employee level. In addition, arrangements have been made for stakeholder engagement in related monitoring. This framework develops a stakeholder engagement template to guide the project implementer to develop a comprehensive SEP upon confirmation of the project activities, as vii STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 well as to carry out activities such as information disclosure, stakeholder engagement, and grievance redress throughout the life cycle of the sub-projects. During the project preparation phase, FECO conducted early-stage stakeholder engagement and consultation, including site visits, related unit discussions and consultations, and information disclosure. These participations and consultations provided the following recommendations for the implementation of the project: • The project involves a large number of stakeholders, so the successful development of the project requires early stakeholder involvement; • The TA project itself does not pose significant negative environmental and social risks and should focus on the environmental and social risks that may arise from downstream activities, and how to incorporate environmental and social risk management recommendations into the final research results. For the results of the research of TA projects, we should solicit the opinions of all parties widely through various methods and channels to improve the research results. viii STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 1. INTRODUCTION 1.1 BACKGROUND With the accelerating economic development of China, the amount of dioxin emitted from industrial production and people's daily life is gradually increasing, especially from steelmaking industry, which have a serious adverse impact on the environment. Dioxins produced in steelmaking industries are usually generated during steel products preheat and flue gas cool off. At present, with the increasing amount of scrap in China and the arising problems of environmental pollution, the Chinese government attaches great importance to the dioxin reduction actions in the steel industry. In 2001, China signed the Stockholm Convention on Persistent Organic Pollutants (POPs) (hereinafter referred to as the Convention). Of which the Article 5 requires to take actions to reduce or eliminate the release of unintentionally produced POPs (UPOPs) and to promote the application of the best available techniques (BAT) and the best environmental practices (BEP). UPOPs include a particular group of substances such as hexachlorobenzene (HCB), pentachloro benzene (PeCB), polychlorinated biphenyls (PCBs), and polychlorinated dibenzo- p-dioxins (PCDDs), of which dioxins is the most representative UPOPs. The National Implementation Plan for the Stockholm Convention on POPs in China (NIP, 2007) requires taking emission reduction actions for UPOPs such as dioxins, and iron ore sintering, and electric arc furnace steelmaking are listed as key UPOPs producing industries that needs priority actions in the National Implementation Plan. In 2019, China's five ministries jointly issued the Opinions on Promoting the Implementation of Ultra-Low Emissions in the Steel Industry (Atmosphere Environment No. 35) , China's steel industry began to implement ultra-low emissions, under the pressure of the world's most stringent environmental standards, a group of Chinese steel enterprises actively promoted ultra-low emissions transformation and took the lead in making breakthroughs, environmental protection indicators have reached the world's advanced level, in order to promote the green development of the steel industry to make positive contributions. Steel enterprises actively carried out ultra-low fume and multi-emissions technologies and high temperature flue gas multi-class purification and other research over five key processes including coking, sintering (pelletizing), ironmaking, steelmaking, and steel rolling, which has a synergistic emission reduction effect on the sintering machine head and electric arc furnace flue gas dioxins. Under this background, the Chinese government, in collaboration with the World Bank, has implemented the "Environmentally Sustainable Abatement of Dioxins in the Iron and Steel 1 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Industry" (the Project). The implementation of the Project can reduce UPOPs generated and emitted from China's steel industry, strengthen the application and regulatory capacity of new technologies in the steel industry, promote the sustainable development of the industry environment, and This Stakeholder Engagement Framework (the “SEF�) is prepared for “Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry� supported by the Global Environment Fund Project Preparation Grant (PPG), which states the ways in which stakeholders can engage and the programs planned to develop and maintain a constructive and mutually beneficial relationship between the Project development and maintenance and stakeholders. This framework describes the standards and requirements to follow in the implementation of the Project, future Stakeholder Engagement Plan (SEP), Grievance Redress Mechanism (GRM), monitoring and evaluation, reporting requirements, the roles and responsibilities of the organization, and training. 1.2 DESCRIPTION The project consists of three parts: demonstration projects, Technical Assistance (TA) projects and project management. Depending on the nature of its activities, the project activities are generally divided into two categories: physical projects and TA projects (involving type II and type III). This framework applies to all of the above project activities. The project activity table is shown in Table 1-1 According to the project activity design, the BAT/BEP demonstration is carried out in the early stages of at least 2 iron ore sintering production lines and at least 1 electric arc furnace steelmaking production line (of which: at least 1 demonstration production line was confirmed during the project preparation phase) to reduce UPOPs emissions. The demonstration iron ore sintering and electric arc furnace steelmaking production line’s Dioxins Emission are expected to reach the standards of < 0.05 to 0.2 ng TEQ/m3 and < 0.1 ng TEQ/m3, respectively, other pollutants to meet ultra-low emission standards, to promote collaborative pollution reduction and carbon reduction. The project will provide financial support for demonstration activities for demonstration enterprises, including technical consulting services, cargo, and civil engineering. The project provided grant support of up to $5 million per demonstration production line, and no more than $12 million for three production lines in total. Enterprises are required to provide matching funds (include cash and objects) of no less than 7 times of the amount of the applied grant. 2 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 1-1 Project Activities Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) 1. Complete the preliminary preparation of the project such as the implementation plan, and prepare E&S related documents according to the requirements of the World Bank; BAT/BEP demonstration of at 2. Upgrade the emission reduction technology and equipment of the Physical least 2 iron ore sintering production line based on ultra-low emission transformation; 12,000 Project production lines 3. Strengthen enterprise capacity-building and carry out technical consulting services and relevant training; Demonstration BAT/BEP 4. Summarize experience and replicate to other projects. Project Demonstration 1. Complete the preliminary preparation of the project such as the implementation plan, and prepare E&S related documents according to the requirements of the World Bank; BAT/BEP demonstration of at 2. Upgrade the emission reduction technology and equipment of the Physical least 1 electric arc furnace production line based on ultra-low emission transformation; 4,000 Project steelmaking production line 3. Strengthen enterprise capacity-building and carry out technical consulting services and relevant training; 4. Summarize experience and replicate to other projects. Research on the implementation evaluation and update of the Evaluation of the implementation of the Guiding opinions on the Guiding Opinions on the strengthening of dioxins pollution prevention and control and TA II 100 Technical Improvement Strengthening of Dioxins recommendations on the update of the document Assistance of relevant Pollution Prevention and Control (TA) and Regulations, Capacity standards and Building policies Research on the implementation evaluation and update of the Evaluation of the implementation of the Policy on dioxins pollution Policy on Dioxins Pollution prevention and control technologies in key sectors and TA II 100 Prevention and Control recommendations on the update of the document Technologies in Key Sectors 3 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) 1. Evaluation of the implementation of pollutant discharge permit Research on pollutant discharge system permit system and relevant 2. Recommendations on the improvement of pollutant discharge permit supporting technology system and relevant supporting technology specifications in iron and TA II 150 specifications in iron and steel steel industry industry 3. Research on formation/discharge ratio of multiple pollutants incorporated in pollutant discharge permit system Research on management Research on the disposal technologies and management practices of policy and disposal technology fly ash, waste residues, and other solid waste containing UPOPs from of solid waste from key TA II 100 key processes including EAF steelmaking in iron and steel industry, processes of iron and steel and proposing of recommendations on management policies industry 1.Evaluation of the implementation of current Guidance on Best Evaluation of the implementation Available Technologies of Pollution Prevention and Control for of Guidelines on Best Available Sintering and Pelletizing Process of the Iron and steel industry (on Trial) Technologies of Pollution and the Guidance on Best Available Technologies of Pollution Prevention and Control in iron TA II 150 Prevention and Control for Steel-making Process of the Iron and steel and steel industry and industry (on Trial) preliminary study on the 2. Preliminary study on the revision of available technology guidance proposed updated Guidelines on pollution prevention and control in iron and steel industry Implementation evaluation of 1. Evaluation of the implementation of current Evaluation index system Cleaner Production Assessment of cleaner production in the iron and steel industry (sintering and Index System and preliminary pelletizing) and the Evaluation index system of cleaner production of TA II 150 study on the proposed updated the iron and steel industry (steelmaking) Assessment Index System in 2. Preliminary study on the revision of the assessment index systems iron and steel industry of cleaner production of iron and steel industry Evaluation of the implementation 1. Evaluation of the implementation of current standards including the of air pollutant emission Emission standard of air pollutants for steel smelt industry (GB28664- standards in iron and steel 2012) and the Emission standard of air pollutants for sintering and TA II 150 industry and proposed revision pelletizing in the iron and steel industry (GB28662-2012) on the revisions of the emission 2. Research on air pollutants emission limits in iron and steel industry standards and proposed draft on the revision of relevant standards 4 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) Investigation and survey on the formulation of relevant ambient air Preliminary study on the quality standards (of multiple pollutants) in such industries as iron and ambient air quality standards in steel in both China and other countries, and analysis and proposal of TA II 150 iron and steel industry recommendations on the formulation of ambient air quality standards in iron and steel industry (especially under emergency situations) Research on technical 1.Research on engineering technical specifications for ultra-low specifications for ultra-low emission in iron and steel industry TA II 200 emissions engineering in iron 2.Formulation of proposed draft of technical specifications for ultra-low and steel industry emission in iron and steel industry Evaluation of dioxins online 1. Investigation, analysis and evaluation (including verification) of sampling systems and online sampling system of dioxins in flue gas in iron and steel industry preliminary research on their TA II 200 2. Formulation of proposed draft of technical requirements on the online technical specifications in iron sampling system of dioxins in flue gas in iron and steel industry and steel industry 1. Preliminary evaluation and investigation of the formulation and revision of Emission standards of pollutants in the iron and steel industry by local environmental departments 1.1 Investigation, analysis and evaluation by local environmental Formulation and revision of departments of iron ore sintering and EAF steelmaking production lines relevant regulations, standards, in local iron and iron and steel enterprises TA II 300 and policies by local 1.2 Investigation, analysis and evaluation by local environmental environmental departments departments of air pollutants emission of local iron and iron and steel enterprises 2. Formulation of the proposed draft or revision of the Emission standard of pollutants in the iron and steel industry Research on relevant policy documents on iron and steel industry including the Catalogue for the guidance of industrial restructuring, Research on other relevant Negative list of market access, Catalogue for the dissemination of national policies, regulations, green technologies, Comprehensive directory of environmental TA II 200 mechanisms and standards of protection, Catalogue of major environmental technical equipment iron and steel industry encouraged by China, and Catalogue of nationally advanced pollution prevention and control technologies, and proposal of recommendations based on project demonstration and replication 5 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) 1. Investigation and survey on dioxins emission status in sintering process 2. Impact evaluation of feeding recycled materials and miscellaneous and auxiliary materials in sintering on dioxins emission in iron and steel plants 3. Impact evaluation of raw materials distributing, and content of chlorine and copper in mixed materials in sintering process on dioxins Dioxins emission current status emission and evaluation of technology 4. Evaluation of the effect of flue gas recirculation and flue gas and method on dioxins emission TA II 200 circulating cooling recirculation in large flue on dioxins emission reduction and control for iron ore reduction in sintering process sintering process 5. Evaluation of the effect of different flue gas purification processes (e.g., semi-dry desulphurization + SCR denitrification, activated carbon desulphurization and denitrification, etc.) on dioxins emission reduction in sintering process 6. Optimization and evaluation of dioxins inhibitors (e.g., material Technical surface blasted steam, urea etc.) in iron ore sintering method 7. Other possible technologies to be verified research 1. Investigation and survey on dioxins emission status in EAF steelmaking process 2. Impact evaluation of the source and adding quantity of steel crap on Dioxins emission current status dioxins emission and evaluation of technology 3. Impact evaluation of recycled paint bucket on dioxins emission in and method on dioxins emission steelmaking process TA II 150 reduction and control for electric 4. Evaluation of the effect of current flue gas purification technology on arc furnaces synergistic reduction of dioxins emission 5. Evaluation of the control technology on dioxins emission reduction in EAF steelmaking process 6. Other possible technologies to be verified Evaluation of the effect on 1. Evaluation of the effect on synergistic reduction of UPOPs and synergistic reduction of multiple conventional pollutants emission in key process of iron and steel pollutants emission in key industry TA II 250 processes of iron and steel 2. Evaluation of emission factor and amount of UPOPs in key process industry of iron and steel industry 6 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) Investigation and evaluation of Investigation, survey and evaluation of the implementation of the the implementation status of Opinions on the advancement of ultra-low emission in iron and steel TA II 250 ultra-low emission retrofitting in industry iron and steel industry 1. Investigation, survey and evaluation of the general condition of iron and steel industry within project duration, including conventional pollutants, UPOPs, carbon emission, energy consumption, and water Comprehensive evaluation of consumption energy conservation and 2. Analysis and evaluation of energy conservation and environmental TA II 250 emissions reduction technology technologies suitable for the long-term development of iron and steel in iron and steel industry industry and recommendations on application and dissemination 3. Assessment of the effectiveness and advancement of the BAT/BEP adopted by the project 1. Research on carbon emissions accounting method in iron ore Evaluation of synergistic effect sintering and EAF steelmaking in iron and steel industry on reducing pollution and carbon 2. Analysis on the synergistic reduction of dioxins and CO2 emissions TA II 200 emissions in iron and steel and on the variation trend of emissions in iron and steel industry based industry on project activities 1. Investigation, analysis and evaluation (including verification) of Development and evaluation of auxiliary diagnosis system of UPOPs in flue gas in iron and steel UPOPs auxiliary diagnosis industry TA II 200 systems in iron and steel 2. Formulation of research report on the technical requirements on the industry auxiliary diagnosis system of UPOPs in flue gas in iron and steel industry Investigation of local supervision status and formulation of local TA II 300 Capacity supervision plan building at national and Technical support for designated local levels regulatory and supervision TA II 150 action of relevant provincial and municipal departments 7 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) Support on supervisory monitoring by local TA II 500 environmental departments Replication and promotion of TA III 900 online dioxin sampling systems Formulate training materials for BAT/BEP application and national Formulation of training materials TA III 100 plans and policies 1.Training on BAT/BEP application and dissemination (targeting enterprises not participating in project demonstration and replication) Relevant environmental 2. Training on national plans and policies (targeting management protection training activities at TA III 300 departments) the central level 3. Training on national and local laws and regulations, and relevant standards (targeting industry) Training activities at provincial and municipal environmental TA III 300 protection departments Establishment of environmental 1. Preparation of publicity materials protection education base of 2. Design and development of publicity video and documents demonstration project and TA III 200 3.Support of the establishment of environmental education base of development of publicity demonstration activity materials Study tour TA III 300 Supporting the detailing of project activity design, developing terms of Recruitment of national policy reference (ToR) for project activities on policies, and providing policy TA III 150 TA and advisor recommendations for project activity adjustment and implementation, Lessons based on national policy tendency Learnt Providing major techniques and environmental technologies in key Collection and processes in iron and steel industry, supporting the detailing of project Dissemination Recruitment of national technical activity design on UPOPs emission reduction, developing ToR for TA III 150 advisor project activities on technology, and providing technical recommendations for project activity adjustment and implementation 8 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Activity Activity Budget Area Topic Activity Content Type (Thousand dollar) Providing suggestions on project social safeguards, facilitating the Recruitment of experts on social development of annual implementation report on social management TA III 50 safeguards plan, guiding and supervising the implementation of social management plan in demonstration and replication enterprises Providing suggestions on project environmental safeguards, facilitating the development of annual implementation report on environmental Recruitment of experts on management plan, guiding and supervising the implementation of TA III 50 environmental safeguards environmental management plan in demonstration and replication enterprises Providing technical support on industrial policies, sector development Recruitment of other domestic plan, environmental technologies, emission reduction accounting, and TA III 160 experts (few) industrial BAT/BEP manual formulation Updating knowledge on international technologies on BAT/BEP in key processes including iron ore sintering and EAF in iron and steel Recruitment of international industry, providing technical support (international experience) on TA III 150 experts (few) carbon emission accounting in iron and steel industry, and sharing and exchanging internationally leading management and technical experience Performance verification of project outcomes of TA III 200 demonstration activities Performance verification of project outcomes of replication TA III 400 activities Office facilities TA III 20 Project Project Project management personnel TA III 750 management management Routine project management TA III 420 and others 9 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 1.3 OBJECTIVES This framework applies to all sub-activities under this project. Stakeholder engagement is an inclusive process throughout the project cycle, as required by the World Bank's ESF and Environmental and Social Standard (ESS) 10 - Stakeholder Engagement and Information Disclosure. The proper design and implementation of this process is critical to the successful management of the environmental and social risks of the project. The main objectives of this SEF include, but are not limited to: • To direct stakeholder engagement during the preparation and implementation of subprojects; • To develop principles and strategies for stakeholder engagement during the implementation phase of the project after the details of the subprojects are confirmed; • Establish external communication mechanisms at the project level and identify requirements for the GRM and monitoring mechanisms for future project implementation units. 1.4 REPORT STRUCTURE This report includes following sections: • Chapter 2: Policy Structure; • Chapter 3: Summary of Early-stage Stakeholder Engagement Activities; • Chapter 4: Stakeholder Identification and Analysis; • Chapter 5: Stakeholder Engagement Strategy; • Chapter 6: Grievance Redress Mechanism; • Chapter 7: Monitoring and Reporting; • Chapter 8: Annex 10 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 2. POLICY STRUCTURE The project is committed to carrying out all activities under the guidance of the World Bank's ESF in accordance with applicable Chinese law and to stay incompliance with the company's standard requirements. The requirements described in this section form the basis of this framework, but should not be assumed to be an exhaustive list of all regulatory requirements and company commitments. 2.1 RELEVANT LAWS AND REGULATIONS OF DOMESTIC STAKEHOLDERS Article 2 of the Constitution of the People's Republic of China (as amended in 2018) stipulates that communities have the right to manage state affairs and economic, cultural, and social affairs through various means and in many ways in accordance with the law. For nearly two decades, China has been exploring and implementing institutionalized mechanisms to increase transparency and participation in governance and increase public involvement in government decisions and projects that may affect their daily life. The laws and regulations relating to stakeholder engagement during project development are listed and summarized as follows: • Constitution of the People's Republic of China (Amendment 2018); • Environmental Impact Assessment (EIA) Measures for Public Participation, Decree No. 4 of the Ministry of Ecological Environment of the People's Republic of China (effective 1 January 2019); • EIA Act (revised 2018); • Land Management Law of the People's Republic of China (as amended on 26 August 2019); • The Organic Law on Village Committees (effective 2010); • Measures for the Announcement of Land Acquisition (as amended in 2010); • Notice of the Interim Measures for Social Stability Risk Assessment of Key Projects (effective 2012). 2.1.1 Information Disclosure and Public Participation during Environmental Impact Assessment Process The Environmental Impact Assessment Act (revised in 2018) requires ongoing consultation with stakeholders throughout the EIA process. In addition, the EIA Public Participation Measures issued by the Ministry of Ecological Environment in 2019 defines the requirements for public participation in EIA and EIA declaration projects for special planning. 11 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 In practice, the following requirements are commonly applied in EIA reporting projects: • Disclosure of the name of the project sponsor, the name of the EIA contractor and the timeline of the EIA; • Disclosure of relevant project information; • Consultation through questionnaires, in-home surveys, town hall meetings or other means; • Disclosure of non-technical summaries of EIA reports and findings. Project sponsors and EIA contractors should carefully consider the results of stakeholder engagements and document in the EIA reports adoption or other reasons in EIA reports the feedback received and a brief explanation of how the feedback was considered, or the reasons why it was not. 2.1.2 Information Disclosure and Public Participation in Social Stability Risk Assessment In August 2012, the National Development and Reform Commission (NDRC) issued the Interim Measures for Social Stability Risk Assessment of Major Fixed Asset Investment Projects (NDRC Investment (2012) No. 2492), which requires a social stability risk assessment of major fixed asset investment projects. Specifically, it requires the project to take measures to avoid or minimize social impacts and risks and achieve "win-win" results for the project and local communities. Project sponsors should: • Conducting research on the social stability risks; • Conduct public consultation; • Identify social risks and conduct impact assessments; • Propose mitigation measures to manage identified risks; • Assess the level of social stability risk for the project after the mitigation measures are implemented; • Submit a social stability risk analysis (as a chapter of the feasibility study or as an independent report with specific topics). It should be noted that the applicability of social stability risk assessment depends on the nature and scale of sub-projects and does not apply to all sub-projects. 2.2 THE WORLD BANK ESS 10 The World Bank has issued an independent standard under the ESF to manage stakeholder engagement and disclosure of projects. The World Bank ESS10 and the corresponding guidance notes contain clear requirements for stakeholder engagement. It is therefore a key 12 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 source of guidance for ongoing project engagement activities throughout the project cycle. ESS10 sets out the following elements for stakeholder engagement: • Engage with stakeholders throughout the project life cycle and begin such contacts as early as possible during the project process; • Develop and implement a SEP that describes the timing and approach of stakeholder engagement throughout the project life cycle; • Disclosure of project information to inform stakeholders about the risks and impact of the project, as well as potential opportunities; • Meaningful consultation with all stakeholders. Provide stakeholders with timely, relevant, understandable, and accessible information and consult with them in a culturally appropriate manner, avoid manipulation, interference, threatening, discrimination, and intimidation; • Maintain a written record of stakeholder engagement, including a description of the stakeholders consulted, a summary of the feedback received, and a brief description of how to consider feedback or reasons not considered; • To initiate and implement a GRM to receive and facilitate the resolution of concerns and grievance from parties affected by the project. 13 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 3. SUMMARY OF EARLY-STAGE STAKEHOLDER ENGAGEMENT ACTIVITIES 3.1 COMPLETED INFORMATION DISCLOSURE ACTIVITIES At present, the project is still in the preparatory stage, information disclosure activities are mainly FECO published information on its official website, as follows: On June 19, 2020, FECO announced on its official website that the Global Environment Facility (GFE) “Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry� had been approved and that the GEF PPG fund for the project would be US$25 million and the project would be implemented from 2021 to 2026. The project aims to help China meet its obligations under the Stockholm Convention to reduce and eliminate UPOPs generated and emitted from China’s steel industry through the BAT/BEP introduction, demonstration, and replication. The project will strengthen the application and regulatory capacity of new technologies in the steel industry, conduct pilot, evaluation, and monitoring of BAT/BEP applications, disseminate pilot application experiences, and promote the sustainable development of the industry’s sustainable environment. On August 24, 2020, FECO announced the Project PPG Environmental and Social Commitment Plan (ESCP) on its official website. On October 21, 2020, FECO announced the Project PPG SEP on its official website. On 23 November 2020, in accordance with the project schedule and World Bank requirements, FECO announced the updated Project PPG ESCP on its official website. On April 7, 2021, FECO issued an announcement on its official website "Announcement of the World Bank-Global Environment Facility’s ‘Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry’ Enterprise Demonstration", which publicly solicited enterprises to register for the project demonstration work. The announcement discloses the outline of the project activities, introducing the project background, work objectives, work content, project preparation, job output, schedule requirements, enterprise qualification requirements, and budget requirements. On April 30, 2021, FECO held a PPG project launch meeting in Beijing and posted it on its official website. 14 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 On September 15, 2021, FECO posted on its official website "Announcement of the World Bank-Global Environment Facility’s ‘Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry’ Enterprise Demonstration (Second Batch) and Letter of Intent for Replication Activity." On November 10, 2021, FECO published “ESCP, ESMF, SEF, and Gender Assessment Report (GAR) on Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry� on its website. 3.2 COMPLETED STAKEHOLDER ENGAGEMENT In the preparatory stage of the Project, the Ministry of Ecological Environment, research institutes and universities and related enterprises conducted public consultations through workshops, onsite walkover, and other means to discuss the contents of the project and investigate the site. At present, due to the impact of the epidemic, the project team has been limited in carrying out more public participation activities. The project has identified a demonstration project, which has been prepared for an environmental and social impact assessment and an environmental and social management plan as required by the ESF and ESMF. The stakeholder consultations undertaken to date are summarized as follows: 1) Project Commencement On April 29, 2021, FECO launched the Project PPG Kick-Off Meeting in Beijing. Deputy Director of FECO Lifeng Yu and The World Bank China Bureau of Sustainable Development Business Director Runxi Jin, Deputy Secretary-General Jie Huang from China Iron and Steel Association, more than 30 representatives from the Academy of Environmental Sciences, Chinese Academy of Sciences, Tsinghua University, other research institutes, universities, Stantec Environmental Engineering Co., Ltd.(Stantec) and other related enterprises in the way of an online and offline combination to participate in the meeting. The meeting presented compliance requirements such as dioxin reduction and BAT/BEP guidelines of the Stockholm Convention on POPs, and shared ideas for the implementation of steel projects, the World Bank's project management requirements and the current state of China’s steel industry. It was pointed out that the implementation of dioxins emission reduction in the steel industry is an inevitable choice for the new era to step into the new stage of development, implement the new development concept and construct a new development profile. The meeting gave delegates an in-depth understanding of the overall situation of the project, fully mobilized outstanding enterprises to actively declare project demonstration and 15 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 replication activities, and strongly promoted the United States and China and other related technical advisory units, experts, and scholars to carry out all-round technical cooperation. The successful convening of the conference marked the Project "Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry" fully entered the preparation stage. 2) Field Research May 30, 2021 - On June 18, FECO, Stantec and Zhongzhi Energy Conservation and Environmental Protection Co., Ltd. (Zhongzhi) conducted field research on three steel enterprises, including Shougang Changzhi Steel Co., Ltd., Shanxi Jinnan Steel Group Co., Ltd. and Bengang Group Co., Ltd. Production status and pollution control situation were reviewed on-site, to understand the Dioxins Emission conditions as well as energy conservation and emission reduction of enterprises. Understand the occupational health and safety (OHS) topics of employees and labor through consultation with relevant officials. 16 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 3-1 Information Disclosure at Early Stage No. Ways Time Location Participants Main Content Online June 19, FECO Official Website: 1 The Public Project Approval Publicity 2020 http://www.fecomee.org.cn/dtxx/xwdt/202006/t20200619_785233.html Online August 24, FECO Official Website: 2 The Public PPG ESCP Publicity 2020 http://www.fecomee.org.cn/dtxx/tzgg/202008/t20200824_794871.html Online October FECO Official Website: 3 The Public PPG SEP Publicity 21, 2020 http://www.fecomee.org.cn/dtxx/tzgg/202010/t20201022_804320.html FECO Official Website: The updated PPG Online November 4 The Public ESCP was posted on Publicity 23, 2020 http://www.fecomee.org.cn/dtxx/tzgg/202011/t20201123_809350.html the official website Online April 7, FECO Official Website: The outline of the project 5 The Public Publicity 2021 http://www.fecomee.org.cn/dtxx/cgzb/202104/t20210407_827574.html activities Online April 30, FECO Official Website: The project was officially 6 The Public Publicity 2021 http://www.fecomee.org.cn/gjgyjly/sdeemgy/xmyl/202104/t20210430_831503.html launched The project solicited the second round of Online September FECO Official Website: demonstration 7 The Public Publicity 15, 2021 http://www.fecomee.org.cn/dtxx/cgzb/202109/t20210916_946459.html production lines and replication production lines FECO Official Website: Online November ESCP, ESMF, SEF, and 8 http://www.fecomee.org.cn/dtxx/tzgg/202111/t20211110_959840.html The Public Publicity 10, 2021 GAR 17 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 3.3 DISCOVERIES AND RECOMMENDATIONS UPON COMPLETION OF STAKEHOLDER ENGAGEMENT ACTIVITIES The following findings and recommendations are obtained through completion of stakeholder engagement activities: • The Project involves a large number of stakeholders, therefore, it’s necessary to carry out the stakeholder engagement of the Project as early as possible; • The TA activities do not bring any higher environmental and social risks and should focus on the environmental and social risks that may be brought by downstream activities such as the application of outcome of TA activities, and how to incorporate the recommendations of environmental and social risk management into the final research results. For the results of the research, we should solicit the opinions of all stakeholders widely through various ways and channels, to improve the outcome. 18 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 4. STAKEHOLDER IDENTIFICATION AND ANALYSIS 4.1 INITIAL IDENTIFICATION OF STAKEHOLDERS According to the World Bank ESS10 and the characteristics of the project, the stakeholders of the Project include: the parties affected by the project and other stakeholders: • Project-affected parties: refer to stakeholders who may be affected due to the actual impact or potential risks of the project’s physical environment , health, safety, cultural practices, well-being, or livelihoods. These stakeholders may be individuals or groups, including local communities. • Other stakeholders: refer to individuals, groups, or organizations that have an interest relationship with the project. This interest relationship may be formed due to the characteristics, impact of the project or other matters related to public interest. These stakeholders may include regulatory agencies, government officials, the private sector, scientific groups, academics, trade unions, women organizations, other civil society organizations and cultural groups. In addition, for the above two types of stakeholders, special consideration should be given to the vulnerable groups. Vulnerable groups are those who are more likely to be negatively affected in the preparation, implementation, and operation of the project due to their own vulnerability factors. Related vulnerability factors in this project include gender, age, disability, and the impact of the environment on the workplace and residence. Since the project was still in the preparation stage when this framework was prepared, the specific content of each sub-project has not yet been clarified. Therefore, it is impossible to conduct comprehensive and detailed stakeholder identification and participation needs analysis at this stage. Once more detailed project activity information is available, stakeholders will be identified in more detail during project implementation. 4.1.1 Stakeholder Identification of Physical Engineering Projects (1) All parties affected by the project According to the identification, the affected parties of this project will include project workers, surrounding communities, surrounding schools, enterprises and institutions, and communities through which material transportation vehicles pass, etc. 1) Project workers a. Direct workers Direct workers refer to personnel who are directly employed by the project proponent and the project implementing agency who specialize in project-related work. Direct workers mainly include workers during the operation period of the subproject. Workers may be affected by the OHS caused by the project, especially the technical changes and equipment changes brought about by the transformation of the steel production line. 19 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 b. Contracted workers Contract workers refer to workers who are hired by a third party to perform core functions related to the project, regardless of their working location. Contract workers include contract workers during the construction period of investment subprojects, and workers dispatched by third-party companies during the operation period. The normal work of contractor workers can ensure the smooth construction of the project; the normal work of dispatched workers during the operation period can ensure the smooth operation of the project. However, contractor workers and third-party dispatched workers may be affected by the working conditions, OHS brought about by the project. c. Primary supply workers Primary supply workers refer to personnel employed by the main suppliers of the borrowing country. Primary supply workers include suppliers of materials and equipment, their normal work guarantees the supply of core raw materials or equipment for the project. However, these workers may be exposed to the potential risks of serious safety issues brought about by the project. 2) Residents of surrounding communities Residents in the surrounding communities of the subproject, including residents of ethnic minority communities. Their support is the basis for the smooth progress of the project. However, the construction and operation process may be affected by noise, dust, waste gas, wastewater, construction camps, etc., as well as fire, explosion, chemical leakage, and road traffic safety. 3) Surrounding schools and enterprises The construction and operation process may be affected by noise, dust, waste gas, wastewater, construction camps, etc., as well as fire, explosion, chemical leakage, and road traffic safety. 4) Communities through which material transportation vehicles pass Communities through which material transportation vehicles pass may be affected by the noise of the transportation vehicles and the impact of road traffic safety; their support is the basis for the smooth progress of the project. (2) Other stakeholders Other stakeholders include project owners, government departments, social organizations, design consulting units and contractors. Among the other stakeholders mentioned above, the project owner’s recognition of ESMS directly affects the implementation of the environmental and social risks of the subproject. Among government departments, the key project approval departments include the Development and Reform Commission, the Finance Bureau, the Ecological Environment Bureau, the Housing and Urban-Rural Development Bureau and the Planning and Natural Resources Planning Bureau, which directly affect the project approval and permitting, and the project has no significant negative impact on it. 20 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 1) Project Owner The project owner makes decisions for the design, implementation, and operation of the sub- projects, as well as the application, use and repayment of funds. The operating status of the project will affect the owner's investment and future profitability. 2) Government departments a. National Coordination Group The existing inter-ministerial NCG for implementation of the SC, which includes 14 ministries with MEE as the Lead Agency, offers a platform to facilitate the project’s outreach across government departments and promote stakeholder input and buy-in to facilitate review and approval of regulations. b. Ministry of Ecology and Environment The Ministry of Ecology and Environment is the national-level competent agency responsible for project implementation and the lead implementing agency designated to implement all POPs emission reduction activities and fulfill the POPs Convention. After the POPs Convention took effect in August 2004, China established a national coordination group (including the Ministry of Ecology and Environment, the Ministry of Finance, the NDRC, the Ministry of Foreign Affairs, the Ministry of Commerce, the Ministry of Science and Technology, the Ministry of Agriculture, the Ministry of Health, the General Administration of Customs, and the State Electricity Regulatory Commission. , Ministry of Industry and Information Technology, Ministry of Housing and Urban-Rural Development, General Administration of Quality Supervision, Inspection and Quarantine, and General Administration of Work Safety) . The National Coordination Group-or its designated subsidiary committee-will work with the local ecological environment department as the project consulting team to provide macro guidance and suggestions for the implementation of the project. The Ministry of Ecology and Environment has performed its supervision and management responsibilities during the preparation phase of the project, and will continue to perform related responsibilities in the future implementation of the project. c. FECO FECO is mainly responsible for the daily affairs of the office of the National Coordination Group, and carries out all activities related to POPs emission reduction in China under the guidance of the Ministry of Ecology and Environment. FECO is responsible for completing the preparation of this project and will continue to be responsible for the management and implementation of the project. FECO will organize NCG meetings at least once a year to report on and collect feedback/comments on project implementation. It will work with local environmental authorities in at least three jurisdictions with a high density of steel industry, particularly among the provinces with demonstration enterprises, to strengthen their regulations and capacities for monitoring and enforcement. d. Ministry of Industry and Information Technology 21 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 As the competent authority of the steel industry, formulate and implement industry plans, industrial policies, and standards; monitor the daily operation of the industry; promote the development of major technical equipment and independent innovation, and guide the development of the industry. e. Ministry of Finance The Ministry of Finance is the liaison unit of the GEF in China and is responsible for the review, approval and supervision of all activities funded by the Fund in China. In addition to being a member of the national coordination team, the Ministry of Finance will also manage the designated accounts of this project and supervise various payments. f. Municipal and district/county development and reform commissions The Development and Reform Commission is responsible for project approval. The Development and Reform Commission understands the compliance of the project through appropriate means to ensure that the project implementation is in line with the local economic development and industrial planning. g. Municipal and district/county planning and natural resources bureaus Responsible for land use review and approval, implementing project land and land use planning adjustments; issue "Construction Land Planning Permit", "Construction Project Planning Permit", "Construction Project Completion Acceptance Permit" and other documents. Understand the compliance of the project through appropriate methods to ensure that the land use of the project conforms to the local spatial plan. h. Municipal and district/county-level ecological environment bureaus Responsible for daily supervision of demonstration enterprises and all steel enterprises in the jurisdiction. Improve the monitoring capabilities of dioxin, including the construction of rapid dioxin detection capabilities, disclosure of relevant information, and reporting to FECO on the progress of various activities related to this project. i. Housing and Urban-Rural Development Committees at the municipal and district/county levels Responsible for project design approval, civil engineering bidding, construction permits, quality inspection and safety management work, and project completion filing, etc. j. Bureau of Energy Responsible for formulating coal, natural gas, petroleum, electric power and other energy- related industrial policies and related standards, and directing and coordinating energy development. k. Municipal Emergency Management Bureau Responsible for approval and supervision of project safety production license; responsible for safety supervision of production, storage, use, transportation, and operation of hazardous 22 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 chemicals. The Emergency Management Bureau understands the compliance of the project in appropriate ways to ensure the safe production of the project. l. Municipal and district/county health committees Responsible for the implementation of public health functions of health and disease prevention, disease prevention and control and emergency response, monitoring, inspection, and evaluation, applied scientific research and guidance, technical management and services. Understand the compliance of the project in a suitable way to ensure that the OHS of project employees are guaranteed. m. Municipal and district/county human resources and social security bureaus Carry out relevant laws and regulations, rules, and policies; draft local regulations and government regulations; protect the rights and interests of workers; provide relevant training, etc. Learn about the company policies on employment age, workers’ wages, and benefits, working conditions, occupational health and safety, etc. through appropriate means. n. Municipal and district and county civil affairs bureaus Formulate social assistance policies and standards, coordinate the construction of the social assistance system, and be responsible for the minimum living security of urban and rural residents, provide support for the extremely poor, and temporary assistance. o. Religious Committee Implement relevant policies to protect the rights and interests of ethnic minorities. Inadequate environmental and social risk management of the sub-projects may affect the interests of ethnic minorities and make the work of religious committees more difficult. The Religious Committee needs to understand the policies of local ethnic minorities in appropriate ways, etc. 3) Other steel enterprises The enterprises participating in the project implementation will carry out investment transformation related to dioxin emission reduction in accordance with national and local environmental policies and standards. The enterprises participating in this project will serve as a model for other steel companies not participating in the project, communicate with each other and provide information. 4) Social groups a. Community neighbourhood committee Responsible for the organization and coordination of community work, etc. During the construction and operation of the project, assist the project management party to hold meetings for community residents, and act as a bridge to communicate the concerns and demands of community residents to the project management party or relevant government departments in a timely manner. b. Women's Federation 23 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 The Women’s Federation is mainly responsible for publicizing relevant laws and regulations; promote legal education in the community; safeguarding the legal rights of women and children in accordance with the law; strengthen the construction of women’s organizations in the community; carefully listen to the suggestions and requirements of organizations at all levels on the work of the women’s federation, and improve women’s work; receive and accept letters and visits from women and help with psychological guidance. During the construction and operation of the project, the Women’s Federation pays attention to the project’s impact on women and protects women’s rights and interests through investigations and seminars. c. Disabled Persons' Federation Protect the rights and interests of the disabled. During the construction and operation of the project, the Disabled Persons’ Federation pays attention to the impact of the project on the disabled through investigations and seminars, and protects the rights and interests of the disabled. d. Ethnic organizations or representatives of ethnic groups Protect the rights and interests of the minority. During the construction and operation of the project, the ethnic organizations/ representatives of ethnic groups pay attention to the impact of the project on the ethnic through investigations and seminars, and protects the rights and interests of the ethnic. e. Other groups Other groups, such as universities, religious groups, institutes of public and environmental affairs, and other non-governmental institutions, promote dialogue and cooperation among government, business, academics, the public, and civil society organizations in green low- carbon development and management, and have a monitoring role in project implementation. Scholars from universities and colleges may be required to participate in the design, construction and operation of an enterprise and listen to their opinions or suggestions. 5) Design & consulting firms and contractors a. Design & consulting firms Carry out the overall design for the sub-projects before the implementation of the project. In the design of the project, it is necessary to consider the needs of various stakeholders, and pay attention to the risks and impacts of the environment and society. The design firm understands the needs of various stakeholders through various forms of participation activities such as surveys, seminars, seminars, interviews, etc., and optimizes the project design on this basis. b. Contractors This project does not involve civil engineering. Therefore, the contractor is mainly an equipment installation contractor who is mainly responsible for the installation of project equipment. The contractor shall implement policies and systems in terms of labor management, working conditions, and OHS in accordance with the requirements of the enterprise and project operator. 24 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 6) Major suppliers Suppliers of raw materials and equipment are responsible for the supply of raw materials and equipment for construction projects. Suppliers are required to implement labor management policies and systems as required, including mitigation measures for serious safety problems of suppliers’ workers and accept regular inspections. 7) The public The public is the beneficiary of the project. This project is expected to bring multiple benefits to the global environment. The project will not only contribute to the reduction of Dioxins Emission in China's steel industry, but will also help the industry reduce water consumption and sewage discharge (especially COD emissions) and can reduce human health problems caused by UPOPs. It is not only beneficial to the workers in the industry, but also has positive benefits to the people living around the industry's production facilities. 8) Vulnerable groups Vulnerable groups of the project may include: • Contracted workers and primary supply workers involved in the construction and operation of the project; • Vulnerable groups among residents in the surrounding communities; • Ethnic minority communities. The specific identification and analysis of vulnerable groups are shown in Table 4-1. The environmental and social management framework (ESMF) of this project includes exclusion criteria to ensure that the following activities are not supported: (a) have adverse effects on traditional ownership, customary use or occupation of land and natural resources; (b) Force relocation of minorities from traditionally owned or customarily used or occupied lands and natural resource lands; or (c) has an important impact on the cultural heritage of ethnic minorities, and these cultural heritages are critical to the lives of the affected ethnic minorities in terms of identity and/or culture, rituals, or spirituality Important role. If the sub-project to be implemented has adverse environmental and social risks or impacts on ethnic minorities, the sub-project implementing agency will hire independent experts to assist in identifying project risks and impacts, and conduct stakeholder analysis and participation plans. In the affected minority communities, disclose information and conduct meaningful consultations in a culturally appropriate, gender and intergenerational tolerant manner. The meaningful negotiation process is free from external manipulation, interference, coercion, discrimination, and intimidation, including: • Carry out meaningful consultation as early as possible in the project preparation phase, collect preliminary opinions on project proposals and project design, and actively and inclusively participate in the entire investment cycle; 25 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 • Disclose information in an accessible and culturally appropriate manner and in the relevant local language, considering any specific needs of minorities that may be differentially or disproportionately affected by the subproject; • Encourage stakeholders to provide timely feedback and respond to feedback in a culturally appropriate manner, especially as a way to provide information for project design and stakeholder engagement in identifying and mitigating environmental and social risks and impacts; • Ensure that all ethnic minorities are fully aware of the negotiation situation, and all public meetings are open to everyone and held at a time convenient for stakeholders from different families and work commitments; • Keep written records of the public and other consultation activities, share the records with participants after the meeting, and disclose the actions taken on the issues raised at the public consultation meeting in a timely and accessible manner; • According to the appeal handling mechanism designed for the sub-project, handle the received grievance, and appeals in a correct and timely manner. For vulnerable groups, the situation of vulnerable groups and their special needs should be considered to ensure the effective participation of stakeholders who are perceived to be disadvantaged or vulnerable. Table 4-1 Identification and analysis of vulnerable groups in physical projects Roles Vulnerable Groups Influence affected by the Influence on the project project Contracted workers and The normal work of workers can May be affected by the working primary supply workers ensure the smooth construction conditions, OHS brought by the involved in the project and operation of the project. project. Vulnerable groups among The construction and operation residents in the process may be affected by noise, surrounding communities Their support is the basis for the dust, exhaust gas, wastewater, of the project (including smooth progress of the project. construction camps, etc., as well as poor households, disabled, fire, explosion, chemical substance orphans, etc.) leakage, and road traffic safety. The construction and operation process may be affected by noise, Ethnic minority Their support is the basis for the dust, exhaust gas, wastewater, communities smooth progress of the project. construction camps, etc., as well as fire, explosion, chemical substance leakage, and road traffic safety. 4.1.2 Identification of Stakeholders in TA Activities The TA project only involves Type II and Type III, and its stakeholders are identified as follows: (1) Stakeholder identification for Type II TA projects 26 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Research on related topics that support policy planning, indicator system, and strategic guidelines are all Type II TA activities. 1) Project Affected Parties The affected stakeholders involved in such project activities fall into two main categories: impacts resulting from the TA project itself and possible impacts from downstream activities such as the application of TA project outcome. Specifically include: Impacts from the TA project itself: these research activities do not involve physical works, and their own environmental and social risks are relatively small. The main affected stakeholders are the consulting researchers of the site survey operations, who may face the impacts of occupational health and safety; Possible impact of downstream activities such as the application of TAP research results: research on technologies, standards, and policies in the fields of pollution prevention and control, solid waste treatment, etc., once adopted and implemented, may trigger downstream activities that generate environmental and social risks/impacts. For example, the implementation of technical standards or industrial policy adjustments may lead to the upgrading of enterprises/facilities, etc. As a result, the affected stakeholders of these project activities are mainly the relevant steel companies and employees. 2) Other stakeholders Other stakeholders include: • FECO; • Relevant government departments: NDRC, National Energy Administration, Ministry of Industry and Information Technology, Ministry of Science and Technology, etc. and relevant provincial government decision-making departments; • Social groups: such as the Women's Federation, Disabled Persons' Federation, etc.; • Research institutes; • Implementation agency for TA projects; • Public; • News media, etc. The identification and analysis of stakeholders involved in Type II TA activities are shown in Table 4-2. Table 4-2 Identification and Analysis of Stakeholders Involved in Type II TA Activities Roles Vulnerable Groups Influence on the Influence by the project project Project Impact of the Researchers Plays a key role in the Affected TAP study for site survey research work of the May face OHS impacts Parties itself operations project 27 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Roles Vulnerable Groups Influence on the Influence by the project project Possible With the adjustment and impact of Their participation and transformation, and the downstream Steel support are the basis for gradual withdrawal, it activities enterprises the smooth implementation may lead to the reduction such as and workers of these research sub- of production and application of projects. upgrading of TAP research enterprises/facilities. results Responsible for the overall implementation of the project, and supervise and review the implementation of the project; hire well- The project has no Project management office known experts in related significant negative fields to conduct technical impact on it. consultations on the project; organize the review of project results and project acceptance. During the discussion, Responsible for the relevant personnel may Related government formulation of related be involved in traffic departments technologies, safety and health risks, mechanisms, policies, etc. and the risk of COVID-19 disease transmission; Provide support for TA activity research, and The project has no Other Social groups and scientific provide suggestions and significant negative stakehold research institutions opinions on technology, impact on it. ers mechanism, policy, etc. It is necessary to consider the needs of Responsible for the various stakeholders in specific research of the the research and Implementation agency for TA project, and provide development of the projects professional suggestions project, and pay attention and opinions on policy to the risks and impacts standards and technology. of the environment and society. Conduct public opinion Beneficiaries of Public supervision on illegal acts environmental and in accordance with the law. ecological improvements Take various forms to carry out publicity and education The project has no on ultra-low emissions, News media significant negative pollution reduction and impact on it. carbon reduction in the steel industry. 28 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 3) Vulnerable groups According to the preliminary identification, the potential vulnerable groups of this project mainly include enterprise employees and ethnic minorities who may be unemployed due to the downstream activities involved in the TA project. They are often in a relatively disadvantaged position, or are blue-collar workers in enterprises with limited vocational skills, or live in underdeveloped remote mountainous areas, have a single source of livelihood and limited information channels, and are likely to be excluded from the TA activity research process. Therefore, they may suffer a disproportionate amount of potential downstream risks and impacts. The identification and analysis of vulnerable groups in Type II TA activities are shown in Table 4-3. Table 4-3 Identification and analysis of vulnerable groups in Type II TA activities Roles Vulnerable Groups Influence on the Influence by the project project Their participation and support are The application of the research results of the basis for the smooth the TA activity may lead to cost increase, implementation of these research production reduction, or upgrading of the Enterprise sub-projects. enterprise, which may affect the income employee of the employees or lead to unemployment or job transfer of the employees. Their participation and support are the basis for the smooth The project has no significant negative Minority implementation of these research impact on it. sub-projects. (3) Stakeholder identification for Type III TA activities Type III TA Activities mainly include project monitoring and evaluation, training, seminars, technical exchanges, project replication, project management and other activities that promote capacity improvement. The stakeholders involved mainly include the project management office, TA activity implementation agency, etc. They have high importance and influence on the project. The event itself has no significant negative environmental impact, but it is necessary to consider that there may be a risk of spreading the COVID-19 due to the gathering of people, and the traffic safety and health risks of related personnel must also be considered. 4.2 PROJECT BENEFICIARIES The beneficiaries of the project include five categories: (1) Demonstration enterprises demonstration steel production lines; (2) Other replication enterprises; (3) The public living around the demonstration or replication enterprises (including ethnic minority communities); (4) The global public who benefited from the emission reduction of dioxins released into the 29 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 global environment; (5) The project will also facilitate demonstration and replication of environmental protection departments in the provinces where steel companies are located to enhance their supervisory capabilities. 4.3 STAKEHOLDER ANALYSIS 4.3.1 Analysis of the Concerns of Stakeholders Stakeholders’ specific concerns for this project have been mentioned and described in the above chapters. In summary, the stakeholders’ attention to this project mainly includes the following aspects: • Environmental, health and safety concerns during the operation phase of the project; • The impacts during the construction phase of the project include road traffic safety, dust from transportation and vibration during construction; • Issues related to communication mechanism and information disclosure. 4.3.2 Analysis of the Needs of Stakeholders According to the different roles and influences of different stakeholders in this project, the needs of key stakeholders were identified through focus group discussions, key informant interviews, and questionnaire surveys, such as language requirements, preferred notification methods, and special needs that may exist, and their needs for project information disclosure and consultation at different stages of project implementation. In the submission and approval of environmental and social related documents for the project, communication and consultation with the local Development and Reform Commission, Finance Bureau, Ecology and Environment Bureau, and Planning and Natural Resources Bureau are required at least 3 months in advance to ensure that the project can obtain relevant approvals and be implemented smoothly as planned. Once the relevant information of the sub-project is determined, each implementing agency will conduct a detailed needs analysis (especially the special needs of vulnerable groups) after identifying the stakeholders of the sub-project, and include it in the sub-project SEP. (1) Analysis of the needs of key stakeholders in physical projects The analysis of the needs of key stakeholders of the physical projects is detailed in Table 4- 4. 30 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 4-4 Summary of Stakeholder Needs for Physical Engineering Projects Languag Preferred Notification Category Stakeholder Interest Needs e Needs Method - OHS are effectively guaranteed. - Issuance of labour protection supplies that meet Direct workers: mainly include standards. production workers, management - Regular access to safety training and health Phone calls, workgroups, personnel, drivers, maintenance Mandarin checks. meetings, suggestion box workers, operators, fuelers, etc. - Regular access to training in skills. during the operation period; - To be paid on time. - Have opportunities for career development. Work ers - Contracted workers: contracted workers during the - To be paid on time. construction period of the - Work in a healthy and safe environment. project, as well as cleaners, - Receive labor protection supplies that meet loader workers, security standards. Phone calls, workgroups, Mandarin guards, etc. dispatched by - Receive adequate safety training and regular meetings, suggestion box Project third-party companies during health checks. Affected the operation phase; - Be treated with respect. Parties - Supply Workers: material and equipment supply workers. Com Residents of surrounding Mandarin munit communities (including ethnic Phone calls, SMS y minority communities) resid - Standardize vehicle operation procedures and ents Schools and units surrounding the Mandarin time periods to reduce road traffic safety hazards; Phone calls, SMS and project - Reduce noise disturbance; surro - The discharge of pollutants meets the standards; undin - Information is open and transparent, gaining g Residents of communities through community understanding and support. enter which material transportation Mandarin Phone calls, SMS prise vehicles pass s and instit 31 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Languag Preferred Notification Category Stakeholder Interest Needs e Needs Method ution s Official company - Get financial support; Project Owner Mandarin documents, emails, - Successful implementation of the project seminars, phone calls - Access to funds; Official company - Successful implementation of the project; documents, emails, FECO Mandarin - The implementation of the project has reached the seminars, phone calls original goal. Mandarin Official company - Access to funds; Ministry of Finance documents, emails, - Successful implementation of the project; seminars, phone calls Ministry of Industry and Information - The project implementation complies with local Mandarin Official company Other Technology regulations, economic and industry development documents, emails, stakeholder plans, and the project is implemented smoothly. seminars, phone calls s Municipal and district/county development - The project implementation complies with local Official company and reform commissions regulations, economic and industry development Mandarin documents, emails, plans, and the project is implemented smoothly. seminars, phone calls Municipal and district/county-level finance - Project compliance; use loans effectively and Mandarin Official company bureaus appropriately. documents, emails, seminars, phone calls Municipal and district/county-level - The implementation of the project complies with Mandarin Official company planning and natural resources bureaus the requirements of relevant national and local documents, emails, laws, regulations, and policies, and conforms to seminars, phone calls the industry development plan. Municipal and district/county-level Mandarin Official company ecological environment bureaus documents, emails, seminars, phone calls 32 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Languag Preferred Notification Category Stakeholder Interest Needs e Needs Method Municipal and District/County Housing and Mandarin Official company Urban-Rural Development Committee documents, emails, seminars, phone calls Energy Board Mandarin Official company documents, emails, seminars, phone calls City Emergency Management Agency Mandarin Official company documents, emails, seminars, phone calls Municipal and district/county health - Project related production complies with laws and Official company committees regulations and supervises safe production work; documents, emails, - Impact on workers' occupational health; seminars, phone calls Mandarin - The implementation of the project complies with relevant laws, regulations, and policies on the protection of labor rights. Municipal and district/county human - The project involves the impact of labor hours and Mandarin Official company resources and social security bureaus wages; documents, emails, - The implementation of the project complies with seminars, phone calls relevant laws, regulations, and policies on the protection of labor rights. Municipal and district/county civil affairs - The impact of the project on vulnerable groups; Mandarin Official company bureaus - The implementation of the project complies with documents, emails, relevant laws, regulations, and policies for the seminars, phone calls protection of the rights and interests of vulnerable groups. Religious Committee - The impact of the project on ethnic minorities; Official company - The implementation of the project complies with documents, emails, Mandarin relevant laws, regulations, and policies for the seminars, phone calls protection of ethnic minority rights and interests. 33 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Languag Preferred Notification Category Stakeholder Interest Needs e Needs Method Community committees - Standardize vehicle operation procedures and Mandarin Official company time periods to reduce road traffic safety hazards; documents, emails, - Reduce noise disturbance; seminars, phone calls - Pollutants are discharged up to standards. Women's Federation - The design of the project needs to pay attention to Mandarin Official company the needs of women; documents, emails, seminars, phone calls Disabled Persons' - The design of the project needs to pay attention to Mandarin Official company Federation the needs of the disabled; documents, emails, Social seminars, phone calls Groups Ethnic organizations or - The design of the project needs to pay attention to Mandarin Official company representatives of ethnic the needs of the minority; documents, emails, groups seminars, phone calls Other groups (such as - The design of the project needs to pay attention to Official company universities, religious groups, the needs of ethnic minorities and women; documents, emails, public and environmental - Project design needs to pay attention to cutting- seminars, phone calls Mandarin affairs institutes, and other edge technology, environmental protection non-governmental development, and the needs of other non- organizations) governmental organizations. Contractors, subcontractors, and suppliers Official company in the process of project construction; - Successful implementation of the project Mandarin documents, emails, seminars, phone calls Consulting companies such as design Official company units Mandarin documents, emails, seminars, phone calls Public - Successful implementation of the project Bulletin boards, official - Dioxin reduction; Mandarin websites of implementing - The discharge of pollutants meets the standards; agencies - Reduce energy consumption; 34 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Languag Preferred Notification Category Stakeholder Interest Needs e Needs Method - Avoid adverse effects caused by project implementation. 35 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 (2) Stakeholder engagement needs analysis of TA activities See Table 4-5 for the analysis of stakeholder engagement needs for TA activities. Table 4-5 Analysis of stakeholder engagement needs for TA activities Stakeholder Interest Needs Investigators There are sound measures to ensure their and consulting health and safety during site visits and The impact of the TA researchers research. activity research itself for on-site Project survey Affecte operations d The possible impact of Steel In the process of TA activity research, Parties downstream activities enterprises information disclosure and meaningful such as the research and consultation activities should be conducted in a results of the employees timely manner for enterprises, and their application of TA demands should be considered in the research activity. results. Project management office Ensure the smooth implementation of the project. Related government departments Project implementation meets the requirements of relevant state laws and regulations. Social groups, scientific research First, the project information can be obtained institutions, the public from accessible channels, and the project information should be easy to understand; second, the public, groups, research institutes, Other etc. should be fully consulted in the process of Stakeh relevant standards, technologies and policy olders research, and timely feedback on the demands and concerns of all parties. Implementation agency for TA projects Understand the needs and suggestions of various stakeholders by organizing various forms of participation activities such as research, seminars, talks, and interviews, and complete the TA project study based on them. Participate in key information releases, public News media meetings, hearings, etc. (3) Analysis of the participation needs of vulnerable groups The vulnerable groups that may be involved in this project may have relatively low literacy levels or live in remote areas, are unfamiliar with intelligent means of living (e.g., little use of new media such as smartphones and the Internet), lack a voice, and are less able to afford 36 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 and more likely to suffer disproportionate losses, and are easily excluded from full participation in the consultation process. As a result, their participation needs differ significantly from those of other stakeholders. Specifically include: - Use face-to-face information notification and communication as much as possible; - Use easy-to-understand language for information disclosure and consultation meetings; - The location and time of the consultation meeting should consider their accessibility; - The research results of TA activities need to consider the possible negative impacts of the implementation of technical standards and policies on them, and provide feasible mitigation measures, including compensation mechanisms. If downstream enterprises are located in ethnic minorities, the needs of ethnic minorities should also be considered in terms of language, culture, identity, and customs. In information disclosure and participation activities, the languages, and scripts of ethnic minorities (if any) are used, and the channels of communication should take into account the customs and habits of ethnic minorities. 37 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 5. STAKEHOLDER ENGAGEMENT STRATEGY This project involves many stakeholders. Only through extensive information sharing and disclosure and the active participation of all stakeholders can the construction and operation of the physical project proceed smoothly; the TA activities can be carried out smoothly, the proposed technical solutions, standards, and the implementation of policies, etc. can be implemented smoothly; This strategy is mainly prepared for the engagement of stakeholders in the process of TA /project construction and operation of FECO, demonstration enterprises, replication enterprises, and TA activity implementation agencies. By clarifying the main participation responsibilities of each stakeholder, it is formulated according to the different stages of the project. Mainly includes: ▪ Information disclosure, including FECO's project information, project environmental and social related documents including ESMF, SEF and ESCP publicity, project design and main activity content to the community and the public, as well as TA activity research content and summary of results report Publicity, etc.; ▪ Consult with key stakeholders at various stages to discuss and solicit input and suggestions on the project's study proposals, associated environmental and social risks and impacts, and mitigation measures; and ▪ Establish a transparent feedback and appeal handling mechanism to ensure that the appeals of stakeholders can be responded to and resolved. 5.1 RESPONSIBILITIES AND RESOURCES The Ministry of Finance is responsible for the implementation of the loan. As a national project management office, FECO specifically implements the procedures and requirements of ESMF; and is responsible for the implementation of the project, including the selection of sub-projects, the review of ES documents, the supervision of project implementation, and the summary of project completion. This project consists of three parts: demonstration projects, TA projects and project management. According to the nature of the activities, the project can be divided into two categories, namely, physical engineering and TA activities. The implementation of the physical project mainly includes three stages, namely: 1) preparation stage; 2) construction stage; 3) operation stage. The research of the TA activity mainly includes three stages, namely: 1) preparation stage; 2) research stage; 3) review stage. In the implementation process of the project's stakeholders, FECO, the implementation agency for physical projects and the Implementation agency for TA projects has corresponding responsibilities at different stages, and the costs involved should be included in their respective financial budgets. (1) Responsibilities of FECO 38 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 The responsibilities of FECO are shown in Table 5-1. Table 5-1 Responsibilities of FECO Project Stage Main Responsibilities Type Preparation • Review the environmental and social documents of the stage physical project and submit it to the World Bank for review. Construction • Review the semi-annual environmental and social monitoring stage report of the subproject of the physical project and submit it to the World Bank for review; Physical • Regularly conduct on-site investigation and monitoring of each Project sub-project once a year. Operational • Before closing the project, review the semi-annual stage environmental and social monitoring report and completion report of the physical engineering sub-project, and submit it to the World Bank for review; • Regularly conduct on-site investigation and monitoring of each sub-project once a year. Preparation • Carry out relevant consultation and participation activities on stage the research content of TA activities relevant environmental and social risks and measures, etc.; • Prepare a work plan outline (TOR) that includes requirements for stakeholder participation and submit it to the World Bank for review. TA activity Research • Review the participation of stakeholders in the implementation stage of the TA project and the implementation of the plan. Review • Discuss research results and organize various forms of stage consultation activities to solicit opinions from various stakeholders. (2) Responsibilities of the implementation agency for physical projects The responsibilities of the implementation agency for physical projects are shown in Table 5- 2. Table 5-2 Responsibilities of the Implementation Agency for Physical Projects Project Stage Main Responsibilities Type Preparation • Conduct information disclosure and stakeholder engagement stage activities to understand the needs of various stakeholders in order to optimize the project design. • Prepare a SEP that meets the World Bank's ESS10 Physical requirements and submit it to FECO for review. Project Construction • In accordance with the requirements of the SEP, information stage disclosure and stakeholder engagement activities are carried out to understand the views, opinions, and suggestions of all parties on the construction of the project, to address relevant requests in a timely 39 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Project Stage Main Responsibilities Type manner, and to report the implementation of the SEP to FECO in quarterly reports. • The SEP is a dynamic document that needs to be updated according to the actual situation and submitted to FECO for review. Operational • In accordance with the requirements of the SEP, carry out stage information disclosure and stakeholder engagement activities, understand the views, opinions, and suggestions of all parties on environmental and social risks and issues during project operations, address relevant claims in a timely manner, and report to FECO on the implementation of the SEP in quarterly reports. (3) Responsibilities of Implementation agency for TA projects Responsibilities of Implementation agency for TA projects are shown in Table 5-3. Table 5-3 Responsibilities of Implementation Agencies for TA Activities Project Stage Main Responsibilities Type Preparation • In the initial stage of the TA activity research, in accordance with stage the requirements of FECO's TOR, prepare the SEP that meets the requirements of the World Bank ESS10, and submit it to FECO for review. Research • Follow the implementation of the SEP reviewed and approved TA activity stage by the World Bank, and report the implementation to FECO in a quarterly report. Review • Organize stakeholders to participate in activities, understand stage the views, opinions, and suggestions of all parties on the report results, modify and improve them accordingly, and provide timely feedback; the updated research results are submitted to FECO for review. 5.2 INFORMATION DISCLOSURE STRATEGY Subprojects need to disclose project information so that stakeholders can understand the risks and impacts of the project, as well as potential opportunities. In addition, before the World Bank conducts the project evaluation, the following information shall be provided to the stakeholders within the time limit for meaningful consultation with the stakeholders on the project design: a) The purpose, nature, and scale of the project; b) The duration of the project activity; c) The potential risks and impacts of the project on the local community, suggestions for mitigating these risks and impacts, highlighting potential risks and impacts that may 40 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 have worse impacts on vulnerable groups, and describing different measures to avoid and mitigate risks and impacts; d) The proposed process of stakeholder participation, highlighting the ways in which stakeholders can participate; e) Drafting the time and place of the public consultation meeting, as well as the notice, summary, and report process of the meeting; f) Procedures and methods for filing and resolving appeals. The information disclosure of this project includes two levels: the information disclosure at the project level and the information disclosure at the sub-project level. 5.2.1 Information Disclosure at the Project Level Documents that have been publicized during the project preparation stage In the project preparation stage, FECO has publicized relevant documents on its official website. The details are as follows: 1) On June 19, 2020, FECO released project approval information on its official website. 2) On August 24, 2020, FECO announced "ESCP" on its official website�. 3) On October 21, 2020, FECO announced "SEP" on its official website. 4) On November 23, 2020, FECO announced the updated "ESCP" on its official website. 5) On April 7, 2021, FECO published the announcement of enterprise demonstration activity letter of "Announcement on Soliciting Letter of Intent for the World Bank-Global Environment Facility "Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry" on its official website, publicly solicit enterprises to sign up for project demonstration. The announcement disclosed the work outline of the project activities, introduced the project background, work objectives, work content, project preparation, work output, schedule requirements, corporate qualification requirements, and budget requirements; 6) On April 30, 2021, FECO published the kick-off meeting of the PPG project on its official website; 7) On September 15, 2021, FECO published the "Announcement on soliciting enterprise demonstration (second batch) and replication activities of the World Bank/GEF Project "Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry" on its official website. 8) On November 10, 2021, FECO published “ESCP, ESMF, SEF, and GAR on Environmentally Sustainable Abatement of Dioxins in the Iron and Steel Industry� on its website. Documents that need to be publicized in the future during the project preparation stage 1) The ESCP is expected to be announced in December; 2) The ESMF is expected to be announced in December; 3) The SEF is expected to be announced in December; 41 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 4) Gender assessment report is expected to be published in December Documents that need to be publicized during the project implementation stage 1) Project Grievance Redress Mechanism; 2) Research results of TA activities Relevant environmental and social documents at the sub-project level are mainly disclosed by FECO and the sub-project implementation agency, as detailed in the following sections. 5.2.2 Information Disclosure Requirements for Physical Engineering Activities Demonstration activities include BAT/BEP demonstrations of at least 2 iron ore sintering production lines and at least 1 BAT/BEP demonstration of electric arc furnace steelmaking production lines. The specific contents are as follows: 1) Complete the preliminary preparations for the implementation plan and other projects, and compile environmental and social related documents in accordance with the requirements of the World Bank; 2) On the basis of ultra-low emission transformation, upgrade production line emission reduction technology and equipment transformation; 3) Strengthen corporate capacity building, carry out technical consulting services, related training, etc.; 4) Experience summary and replication. It belongs to a physical project according to the above activities. See Table 5-4 for the information disclosure strategy of physical projects. Table 5-4 Information Disclosure Strategy of Physical Engineering Activities. Proj Stag Main content of information Main method of information ect e disclosure disclosure Type Prep • Construction content, time, and • For all stakeholders: Disclosure arati location; of information and documents including on • External communication and project construction information, Physi Stag appeal channels of the demonstration environmental and social documents, and cal e enterprise; environmental monitoring reports on the Engi neeri • Environmental and social website of the government or ng related documents, including demonstration enterprise; Environmental and Social Management • For the affected residents Plan (ESMP), Labor Management (including ethnic minority Procedure, SEP, etc. communities) (community safety 42 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Proj Stag Main content of information Main method of information ect e disclosure disclosure Type impact, etc.): publicize project information, environmental and social documents, environmental monitoring reports and other information through community bulletin boards, community meetings, distribution of brochures, or door-to-door visits. • For affected workers: Disclose project information, labor management Con struc procedures, and GRM through tion applications such as the demonstration • Environmental monitoring company's website bulletin boards, stag indicators for facilities and sites; brochures, worker meetings, WeChat e • Updated SEP. accounts, and QQ accounts. Oper ation al • Facility and site environmental stag monitoring indicators. e 5.2.3 TA Activity Information Disclosure Requirements The specific activities of TA projects are as follows: Project Activity I: Technology Support and Capacity Building （1） Improve of relevant regulations, standards, and policies, including 1) Research on the implementation evaluation and update of the Guiding Opinions on the Strengthening of Dioxins Pollution Prevention and Control; 2) Research on the implementation evaluation and update of the Policy on Dioxins Pollution Prevention and Control Technologies in Key Sectors; 3) Research on the pollutant discharge permit system and related supporting technical specifications in the iron and steel industry; 4) Research on management policy and disposal technology of solid waste from key processes of iron and steel industry; 5) Evaluation of the implementation of Guidelines on Best Available Technologies of Pollution Prevention and Control in iron and steel industry and preliminary study on the proposed updated Guidelines; 6) Implementation evaluation of Cleaner Production Assessment Index System and preliminary study on the proposed updated Assessment Index System in iron and steel industry; 7) Evaluation of the implementation of air pollutant emission standards in iron and steel industry and proposed revision on the revisions of the emission standards; 8) Preliminary study on the ambient air quality standards in iron and steel industry; 9) Research on technical specifications for ultra-low emission engineering in iron and steel industry; 10) Evaluation of dioxins online sampling systems and preliminary research on their technical specifications in iron and steel industry; 11) Formulation and revision of relevant regulations, standards, and policies by local environmental 43 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 departments; 12) Research on other relevant national policies, regulations, mechanisms and standards of iron and steel industry. （2） Technical method research: 1) Dioxins emission status and evaluation of technology and method on dioxins emission reduction control in iron ore sintering process; 2) Dioxins emission status and evaluation of technology and method on dioxins emission reduction and control for electric arc furnaces; 3) Evaluation of the effect on synergistic reduction of multiple pollutants emission in key processes of iron and steel industry; 4) Comprehensive evaluation of energy conservation and emissions reduction technology in iron and steel industry; 5) Evaluation of the synergistic effect of pollution reduction and carbon reduction in the iron and steel industry; 6) Development and evaluation of UPOPs auxiliary diagnosis systems in iron and steel industry. （3） Capacity building at national and local levels: 1) Conducting of investigation of local supervision status and formulation of local supervision plan; 2) Technical support for designated regulatory and supervision action of relevant provincial and municipal departments; 3) Support on supervisory monitoring by local environmental departments; 4) Replication and promotion of online dioxin sampling systems; 5) Formulation of training materials; 6) Relevant environmental protection training activities at the central level; 7) Training activities at provincial and municipal environmental protection departments; 8) Establishment of environmental protection education base of demonstration project and development of publicity materials; 9) Study tour. （4） TA and Lessons Learnt Collection and Dissemination, including: 1) Recruitment of national policy advisor; 2) Recruitment of national technical advisor; 3) Recruitment of experts on social safeguards; 4) Recruitment of experts on environmental safeguards; 5) Recruitment of other domestic experts (few); 6) Recruitment of international experts (few); 7) Performance verification of project outcomes of demonstration activities ; 8) Performance verification of project outcomes of replication activities. Project activity II: Project Management The project activity II includes: 1) office facilities; 2) Project management personnel; 3) Routine project management and others. According to the foregoing classification, TA projects do not involve Type I TA activities, that is, no supporting documents are directly prepared for potential downstream investment projects, such as project design, feasibility study reports, etc. Only type II and type III are involved. It should be noted that the research results of Type II activities in the project mainly provide suggestions and references for technology and policy formulation in related research fields, and do not involve the direct formulation of related policies, plans, or systems. None of the above project activities themselves involve any construction projects. The information disclosure of TA activities is mainly carried out by FECO and Implementation agencies for TA projects, and the strategies are shown in Table 5-5. 44 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 5-5 Information disclosure of TA activities Proj Stag Main content of information Main method of information ect e disclosure disclosure Type FECO and the Implementation agencies Prep • The content, nature, and arati for TA projects will publish the above duration of the TA activity. External on information in a timely and easy-to- communication and appeal channels Stag understand language to the affected between FECO and the Implementation e parties and other stakeholders at agencies for TA projects. appropriate locations. The publicity time Res • Stakeholder engagement shall not be less than 7 working days. earc Program; • For affected residents: posting h • Potential risks and impacts of on community bulletin boards, posters, TA Stag etc., or holding a symposium; the project and environmental measures activi e • For the affected enterprises (especially for vulnerable groups) ties and their employees: inform through Revi competent authorities, industry ew associations, etc., or post or hold a Stag symposium at the production site where e • Draft and final draft of research the enterprise is located; results • For the public: official websites, WeChat public accounts, TV, and other social media of FECO and TA project implementing agencies. All public information needs to be well recorded. Table 5-7 provides a template for information disclosure records. Table 5-6 Template for Information Disclosure Records. Disclosure Locati Target Comments and Responsib of Method on stakeholders feedback received le agency information 5.3 STAKEHOLDER ENGAGEMENT STRATEGY At different stages of project implementation, FECO, demonstration enterprises and Implementation agencies for TA projects will each carry out meaningful stakeholder engagement activities. Meaningful consultation is a two-way process and should: • From the early stage of the project planning process, collect initial opinions on the proposed project and influence the project design; • Encourage feedback from stakeholders, especially as a way to influence project design and involve stakeholders in identifying and mitigating environmental and social risks and impacts; 45 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 • Continued with the emergence of risks and impacts; • Publicize and disseminate relevant, transparent, objective, meaningful, and easily accessible information in advance, so as to use relevant local language and a form that can be understood by stakeholders within a time frame in a culturally compatible manner to conduct meaningful consultations; • Consider and respond to feedback; • Support the active and large-scale participation of all stakeholders affected by the project; • Free from external manipulation, intervention, coercion, discrimination, and intimidation. Specifically, for different project categories, stakeholder engagement strategies should be different. 5.3.1 Stakeholder Engagement Strategy for Demonstration Activities The demonstration activity belongs to physical engineering project, and the stakeholder engagement strategy of the demonstration activity is shown in Table 5-7. 46 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 5-7 Stakeholder Engagement Strategies for Demonstration Activities Project Target Main Topics Method Location/Date Organizer Stage Stakeholders Understand the needs and Relevant concerns of all parties, further government clarify the purpose, content and Offices of relevant departments, task requirements of the project. government units research institutes, Symposium, seminars FECO At the same time, formulate representative Terms of Reference (ToR) that Before Project Launch enterprises, includes the engagement of consulting units and stakeholders. residents, etc. Relevant Office of the relevant government units FECO, Clarification and division of government units Symposium, seminars Project Demonstration project content [to be consulted and implementation enterprise determined] Preparation agency Stage Environmental approval items Conference room of the Bureau of Ecology and qualification certificates Bureau of Ecology and and Environment FECO, required for various project Environment (3 months Symposiums, interviews Demonstration activities before the subproject is submitted to the World enterprise Bank for approval) Sub-projects related to land Conference room of the Bureau of Planning planning, approval, and permits, Bureau of Planning and and Natural etc. Natural Resources (3 Resources FECO, Symposiums, interviews months before the Demonstration subproject is submitted to enterprise the World Bank for approval) 47 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Project Target Main Topics Method Location/Date Organizer Stage Stakeholders Suggestions and expectations of Community residents various stakeholders on the Community neighborhood (including ethnic project, including workers, committee, community minority community residents of surrounding property office (if residents), Demonstration communities, etc. Panel discussions, focus group applicable) ; project neighborhood enterprise, interviews, key informant implementation agency, committees and interviews, questionnaires, etc. relevant government properties (if Community department office applicable) , committees [to be consulted and vulnerable groups, determined] relevant government departments The possible impact on different Project workers and groups during the transformation surrounding of the project production line, community residents; their respective demands, and Related government residents of Internet, focus group interviews, offices suggestions communities through Demonstration key informant interviews, [to be consulted and which enterprise questionnaire surveys determined] material/equipment transportation vehicles pass, schools, etc. Construction Stage Major design changes Related government Subproject offices enterprise Demonstration Symposiums, seminars [to be consulted and Related government enterprise determined] (subject to units changes) Residents Demonstration Various government Residents (including enterprise, All kinds of Hotline, office reception, mail, departments; ethnic minority Community Related grievance symposium demonstration community government enterprises; communities residents) departments 48 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Project Target Main Topics Method Location/Date Organizer Stage Stakeholders [to be consulted and determined] Demonstration enterprise, Other Various government administrative Workers (direct departments; units (Human Project direct workers, demonstration Resources and Hotline, office reception, mail, workers, contracted contracted enterprises; communities Social Security symposium workers, primary workers, supply Department, [to be consulted and supply workers, etc. workers, etc.) Construction determined] Committee, Federation of Trade Unions, etc.) Online and offline training Project implementing sessions agency Project Project ability improvement implementation FECO related training [to be consulted and agency staff determined] Symposiums, interviews Demonstration enterprise, Contract workers and Other Community committees vulnerable groups administrative Solutions to related issues of [to be consulted and among residents in units (women's vulnerable groups determined] surrounding federations, communities ethnic committees, etc.) Operation networks, focus group interviews, Office of the relevant Project workers and The possible impact on different FECO, Stage key informant interviews government unit surrounding groups in the production process community residents; 49 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Project Target Main Topics Method Location/Date Organizer Stage Stakeholders of the project, their respective questionnaire surveys [to be consulted and residents of Demonstration demands and suggestions determined] communities through enterprises which material/equipment transportation vehicles pass, schools, etc. Community residents Various government- (including ethnic minority community Demonstration related departments; residents); enterprises, Telephone hotline, office project implementation Community agencies; communities enterprises and Related reception, mail, symposium institutions; the main government [to be consulted and body of public departments determined] places, business places, etc. All kinds of Demonstration grievance enterprises, Workers (direct Various government- Other workers, related departments; Project direct administrative contracted Hotline, office reception, mailings, project implementation workers, contracted units (human workers, primary symposiums agencies; communities workers, supply resources supply workers, workers, etc. department, [to be consulted and etc.) construction determined] committee, general trade union, etc.) Ministry of Ecology and Environment Project Project ability improvement On-line and off-line training implementation FECO related training sessions Project Implementation agency staff Agency 50 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Project Target Main Topics Method Location/Date Organizer Stage Stakeholders [to be consulted and determined] Relevant Location: Offices of government relevant government departments, FECO Experience summary and departments, or networks. Seminars, press releases research institutes, Demonstration replication Time: during and after the representative Enterprises project operation enterprises, consulting units, etc. Project implementation agencies, third-party companies, community Solutions to related issues of councils, properties and Demonstration Symposiums, interviews Vulnerable groups vulnerable groups related vulnerable groups Enterprises [to be consulted and determined] All public consultations and participation will be recorded. Table 5-8 provides a template for public participation records. Table 5-8 Template for Public Engagement Records Responsible Findings, recommendations, and Date Location Main activities Main methods Participants institutions follow-up 51 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 52 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 5.3.2 Stakeholder Engagement Strategy for TA Activities (1) Main Content 1) FECO FECO should carry out stakeholder engagement activities during the project preparation review stage. Preparation stage: Before the start of the TA project, FECO conducts necessary consultation and consultation activities with relevant government departments, industry associations, scientific research institutes, representative companies, and residents, etc., to obtain the views and opinions of various stakeholders on the research content of the TA project. It is recommended to understand the needs and concerns of all parties, and further clarify the purpose, content, and task requirements of the TA project. Prior to initiating each TA project, FECO, with the support of external environmental and social experts, will identify the main categories of stakeholders, develop requirements for stakeholder engagement following the World Bank's ESS10 in a ToR, and submit it to the World Bank for review. The requirements for stakeholder engagement in the ToR should include the following key points: • Stakeholder identification. • SEP: information disclosure, public participation, etc. • Grievance Redress Mechanism. • Funding and implementation arrangements for implementing stakeholder engagement activities, etc. Review stage: Organize cross-provincial and cross-sectoral participation activities including major stakeholders, including relevant decision-making departments, local governments, industry associations, research institutes, industrial parks, enterprise representatives, resident representatives, news media, etc., and widely consult all parties on research results and provide timely feedback. 2) Implementation agencies for TA projects Implementation agencies for TA projects should conduct full stakeholder engagement throughout the TA project process. Research Stage: At the initiation of the TA project, the Implementation agency for TA projects is required to formulate a detailed stakeholder engagement implementation plan (which can 53 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 be part of the work program) according to the ToR and submit it to the World Bank for review and confirmation. The program should ensure timely provision of relevant project information, build a smooth stakeholder participation channel, and provide timely feedback on the demands and concerns of all parties. During the study process, the Implementation agency for TA projects will carry out information disclosure and public participation in accordance with the stakeholder implementation program (which may be updated periodically during the study process), and regularly report to the project management office on the status of stakeholder engagement in implementation. As the TA project study progresses, the implementation plan can be further refined and submitted to the World Bank for review and confirmation. Elements of a stakeholder engagement program should include: • The specific content of the TA project; • Detailed stakeholder identification as well as analysis: focus on identifying negatively affected stakeholders (especially vulnerable groups) and key decision-making sectors related to the TA project study and analyze their impact on and affected by the project. • Plans for stakeholder engagement, including what, who, when, where, how, etc. to participate. • Plans for the engagement of vulnerable groups, including what, when, where, how, etc. to participate. • Funding, implementation responsibilities, and resources for each entity implementing stakeholder engagement. • Detailed arrangements for external communication mechanisms as well as GRM. • A description of the stakeholder engagement consultation process and contingencies for alternative means, considering the risk of COVID-19 or other infectious diseases; and • Budget estimates for implementing stakeholder engagement activities. Table 5-11 provides a template for developing key elements of a public consultation and engagement plan. Table 5-9 Template for developing a public consultation and engagement plan Locatio Mian Responsible No. Date Target Stakeholder Method n Activities Agency 54 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Review stage: After the draft research results are formed, the draft research results will participate in the activities organized by the project management office or self-organized stakeholder engagement to solicit comments on the draft research results from relevant decision-making departments, local governments, research institutes, enterprise representatives, news media, etc. According to the feedback, the draft research results will be revised and feedback will be given on the comments and suggestions received. (2) Main Method Methods of stakeholder engagement include, but are not limited to, the following forms. • Interviews with key informants; • Focus group discussion; • Door-to-door interviews; • Questionnaire survey, online public consultation; • Public meetings; • Seminars, symposiums; • Hearings, etc. At different stages of the TA project, the Implementation agency for TA projects should have different engagement methods for different stakeholders. See Table 5-12 for details. Among them, special methods should be adopted for vulnerable groups to prevent these groups from being excluded from the TA project. Engagement arrangements for vulnerable groups are detailed in section 5.4 of this chapter. Table 5-10 Stakeholder Engagement Methods of TA Projects Engagement Engagement Engagement Stage Main Stakeholders Content Time Method Preparation Relevant decision- Discuss the Stage making departments, Seminars, research content Before the start local governments, symposiums, etc. and methods of of the TA project scientific research the TA project institutes, etc. Research Seminars, Relevant decision- symposiums, Stage All stakeholders making departments, interviews with put forward local governments, key informants, constructive scientific research focus group opinions on the In the process of institutes, public discussions, door- technical plans, TA project representatives, to-door standards, and representatives of interviews, policies of the TA enterprises, anonymous project. representatives of questionnaire vulnerable groups surveys, etc. Review Listen to the Relevant decision- Seminars, Stage opinions of Review of making departments, symposiums, various research results local governments, hearings, focus stakeholders on of TA projects scientific research group the research institutes, public discussions, door- 55 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Engagement Engagement Engagement Stage Main Stakeholders Content Time Method results of the TA representatives, to-door project, make representatives of interviews, modifications and enterprises, anonymous improvements, representatives of questionnaire and provide vulnerable groups surveys, online timely feedback consultation, etc. All public consultations and engagement and their findings, suggestions, etc. will be recorded. The aforementioned Table 5-9 provides a template for public engagement records. In addition, prior to implementation of the TA sub-project, all stakeholders need to be identified. The level of involvement of each stakeholder needs to be considered. A stakeholder register needs to be prepared and a stakeholder analysis matrix is developed. The implementing agency of the TA subproject shall manage the stakeholder engagement, regularly revise the stakeholder engagement strategy and plan to guide and monitor the stakeholder engagement process, and the subproject shall ensure that all major stakeholders can participate in the consultation activities. 5.4 ENGAGEMENT STRATEGIES FOR VULNERABLE GROUPS For the vulnerable groups of the project, their characteristics and needs should be considered in the information disclosure and consultation activities. (1) Information Disclosure Strategy Since this group has a relatively low literacy level, and is not familiar with intelligent means of living (e.g., little use of new media such as smartphones and the Internet), and has no voice, they are easily excluded. Therefore, information disclosure for this group needs to consider their disadvantages in terms of literacy level and access to information, and adopt easy-to- understand language and adopt an informative approach to ensure that they have timely access to relevant information. (2) Consultation Strategy 1) Physical Projects The consultation process should be conducted in a manner that ensures that vulnerable groups are free to express their concerns and recommendations, including: o Hold separate seminars specifically for this group, or take one-on-one interviews, etc. Utilize the local language in the communication process. o Ensure that the timing and location of the consultation is appropriate to their needs, e.g., for participation activities targeting farmers, try not to schedule them during peak farming hours. For participation activities targeting employees of enterprises (e.g., contract workers, key supplier workers), try to conduct participation activities at the workplace. 56 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 o Reasons for including their perspectives and/or not including their perspectives (if any) should be stated as part of the consultation, with timely feedback. If the physical activity involves ethnic minority areas, the physical project implementation agency shall have meaningful consultations with ethnic minorities and incorporate their opinions into project management. During the project development process, information disclosure and participation of related parties will be carried out in a culturally compatible and gender-inclusive manner to meet the requirements of the World Bank ESS7, including: o Respect the ethnic customs and taboos of ethnic minorities, and arrange for personnel who understand the local ethnic customs and languages to disclose and communicate information; o Provide sufficient time for the decision-making process of ethnic minority communities; o For ethnic minorities in remote areas, provide transportation arrangements to the nearest meeting place. 2) TA project The consultation process should be conducted in a manner that ensures that vulnerable groups are free to express their concerns and recommendations, including. o Hold seminars specifically targeting this group individually, or take one-on-one interviews, etc. Utilize the local language in the communication process. o It should be ensured that the timing and location of the consultation is appropriate to their needs, e.g., participation events targeted at farmers should be scheduled, as far as possible, not during peak farming hours. o Reasons for including their perspectives and/or not including their perspectives (if any) should be given as part of the consultation, with timely feedback. If the downstream activities of the TA project involve ethnic minority areas or are related to ethnic minorities, the implementation agency of the TA project needs to conduct meaningful consultations with ethnic minorities and incorporate their opinions into the project results, so that the project results and risk management recommendations can consider the minority factors such as ethnic culture, knowledge, customs, etc., to ensure that ethnic minorities are fully respected in the implementation of downstream activities in the future, and can benefit equally with other groups. Disclosure and stakeholder participation will be conducted in a culturally appropriate and gender and intergenerational inclusive manner to meet the requirements of the World Bank's ESS7. At present, the project activities are still in the conceptual design and pre-feasibility study stage, and the specific activity details (such as project site selection, scale and technical plan, operation methods, etc.) still need to be determined in the next project work. Once the relevant information of the sub-project is determined, the physical project implementation agencies and TA project implementation agencies will conduct detailed needs analysis (especially the special needs of vulnerable groups) after identifying the stakeholders of the sub-projects, and formulate detailed vulnerable groups engagement strategy (see related content of the first batch of sub-project stakeholder participation plan). 57 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 5.5 OPINION REVIEW Throughout the project life, as the information of each sub-project is clarified, the implementation agency will communicate and consult with the Municipal Development and Reform Commission, the Bureau of Ecology and Environment, and the Bureau of Planning and Natural Resources to obtain their opinions and suggestions at least 3 months in advance of each sub-project before it is submitted to the World Bank for approval, regarding the environmental and social (project and EIA) approval and permitting matters of the sub- projects. The project implementation agency will communicate and confirm with the relevant government approval agencies on key environmental and social matters according to the nature and characteristics of the subprojects, and conduct corresponding consultation and negotiation activities as early as possible. The project implementing agency will record the relevant comments and suggestions from stakeholders, whether obtained through questionnaires or interviews. The adoption of comments shall be described in the semi-annual environmental and socio-environmental monitoring report of the project, and feedback and disclosure to the public. For the suggestions made by the stakeholders in the project preparation stage, the project implementation organization will fully consider them in the project design process, so that the project design meets the needs and interests of the stakeholders. The project implementation organization will fully communicate with stakeholders in the subsequent implementation and operation process after investigation and verification, and choose the most effective way to solve the problem through multi-stakeholder engagement and communication. 5.6 FUTURE PROJECT STAGE As the project continues to progress, once the specific content, site selection, technical route and scale of each sub-project are determined, a separate SEP (including relevant GRM) needs to be prepared and submitted to the World Bank for approval. After each sub-project is approved, FECO shall conduct continuous monitoring of the environmental and social management performance of each sub-project as part of the sub-project monitoring. The project implementing agency will communicate and exchange with stakeholders according to the relevant activities in the SEP developed for each subproject, and disclose project information (including project content, construction information, environmental and social environmental management documents (such as ESMP, SEP, etc.) and GRM, etc.) to stakeholders; FECO will prepare environmental and social performance reports every six months and make them available to the public through different means. In case of changes in the project, FECO and the implementation agency will inform stakeholders in a timely manner through the above-mentioned proposed information disclosure and public consultation methods; and communicate with key stakeholders, such as the Department of Ecology and Environment, the Department of Planning and Natural Resources, and other relevant departments to confirm relevant approvals. 58 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 59 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 6. GRIEVANCE REDRESS MECHANISM The World Bank requires the subprojects to provide a GRM, process, or procedure to receive and facilitate resolution of concerns and grievances of project-affected parties arising in connection with the project, in particular about the environmental and social performance. The GRM will be proportionate to the risks and impacts of the project. The subproject shall timely respond to the concerns and grievance of the affected parties about the environmental and social management of the project. To this end, the sub-Project Implementing Agencies will propose and implement a GRM to receive and resolve such concerns and grievance. The GRM will be consistent with the potential risks and impacts of the project, easy to use and inclusive. Where feasible and appropriate for the project, the above GRM will adopt the existing formal or informal GRM, and supplement the project related arrangements as needed. With regard to the GRM, the following requirements should be followed: o The GRM should be culturally compatible, convenient and transparent to solve the concerns of all parties affected by the project quickly and effectively, and should not charge any fees or impose any punishment on the complainants who raise questions. The GRM, process or procedure shall not prevent the complainant from seeking judicial or administrative remedies; o Grievance shall be handled in a culturally appropriate manner and respond to the needs and concerns of all parties affected by the project in a cautious, objective, and sensitive manner. This mechanism allows anonymous grievance and ensures that anonymous grievance can be handled; o Publicly available grievance procedure, an appeals process (including the national judiciary) to which unsatisfied grievances may be referred when resolution of grievance has not been achieved. o Transparency about the grievance process, governance structure and decision makers need to be ensured. All stakeholders of the project can submit their grievances in different ways, which may include submissions in person, by phone, text message, mail, e-mail or via a web site. The project implementing agencies shall record all grievance in writing into a log and maintain it as a database; When the complainant who raises concerns is not satisfied with the proposed resolution of the grievance, the project implementation agencies should provide mediation as an option. 6.1 GRIEVANCE REDRESS MECHANISM OF THE OVERALL PROJECT Project implementing agencies (including physical project implementation agency and TA agencies), local governments and the project management office (FECO) will establish 60 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 external communication mechanisms to respond to public inquiries and concerns in a timely manner. Project Implementing agencies (physical agencies, TA agencies) An external community communication mechanism shall be established within one month after the Project Implementing Agencies is determined. The external communication mechanism shall be described in the SEP of the Physical Projects. Local Government Local government departments include local public grievance and proposal offices, ecology, and environment bureaux (regarding environmental protection issues), energy bureaux (regarding energy conservation and emission reduction issues), land acquisition and demolition offices (for land acquisition and demolition issues), housing and urban-rural development bureaux (for land acquisition and construction issues), etc. The forms of grievance appealing include telephone hotline, online platform, complains and proposal, reception day, etc. After receiving grievance related to the project, local government departments will feed back to the project implementing agencies and the complainant. Project Management Office (FECO) In the project implementation stage, if there are any questions, all stakeholders can contact the project management office (FECO) through Table 6.1. After confirming the receipt of the information, FECO will estimate the time of a reply and follow up the relevant information in time if necessary. Table 6-1 External communication contact information of the FECO Channel Confirmation Time Liaison Convention Implementation Division III, Department FECO, MEE Address and No. 5 Houyingfang Hutong, Xicheng District, Postcode Beijing, 100035 Contact Person Ren Zhiyuan Tel +86-10-82268952 Immediately, or 48 hours Email ren.zhiyuan@fecomee.org.cn 48 hours In addition, the project will also establish a unified external GRM for subprojects and various affected persons. Figure 6.1 shows the GRM at the project level. The details of grievance and concerns include the environmental and social impacts and compliance of the subprojects, investment procedures, environmental and social management requirements, etc. Any grievance and concerns related to the invested enterprise and project can be collected and handled according to the following three-phase procedures. 61 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Phase 1: the project affected persons can appeal to the environmental and social Commissioner of the subproject Implementing Agencies, who will record and verify on site and provide a reply or solution to the affected person within 10 days. Phase 2: if the affected persons are not satisfied with the reply or solution of stage 1, they can appeal to the Environmental and Social Officer of FECO. The Environmental and Social Officer will make records, consult relevant departments, provide replies or solutions within 10 days, and feedback the replies or solutions to the project implementing agencies. Phase 3: external legal proceedings. If the affected persons are still dissatisfied with FECO's replies, they can go through external legal procedures. The complainant can solve their grievance level by level according to the above process. The GRM is shown in Figure 6-1. 62 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Figure 6-1 Grievance Redress Mechanism The GRM will be published on the official websites of various government departments and project implementing agencies. and the procedures will be made public, informing the time needed for the grievance confirmed, responded and settled and ensuring the transparency of grievance redress procedures, governance structure and decision makers; The project implementing agencies shall set up an appeal liaison at the sub project site to implement the GRM; Community residents can submit grievance in different ways, including submissions in person, by mobile phones, text message, mail, e-mail or via a web site; The project owner shall collect and summarize relevant grievance and record them into a log, which shall be maintained as a database. All records and resulting resolutions will be saved through the annual environmental and social monitoring mechanism and reported to the World Bank. 63 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 6.2 GRIEVANCE REDRESS MECHANISM AT THE SUBPROJECT LEVEL At present, the subproject of the project has not been determined. After the specific subproject is selected, the GRM at the subproject level needs to be established. The GRM at the sub project level also includes internal (worker) GRM and external (community) GRM. See Annex 3 for the template of GRM. 6.3 LOG AND REPORTING SYSTEM OF GRIEVANCE REDRESS MECHANISM FECO and the project implementing agencies will disclose various GRM on their respective websites. After receiving grievance, the respective environmental and social officer will record them in grievance logs or briefings, investigate and try to solve them. The grievance log or briefing shall include: the date of receiving the grievance, the name of the complainant, a brief description of the grievance, the measures taken (including remedial measures / resolutions / results) and the date of final settlement of the grievance. a full- time staff shall immediately inform the complainant of the decision / solution / action in writing / by telephone / text message to the complainant. The records of grievance redress and feedback can be seen in the template in table 6.2. The environmental and social officer of FECO and the project implementing agencies shall regularly classify, analyse, and summarize these logs or briefings to find the main sources and causes of complaints and grievances, and take corresponding measures to avoid or minimize the occurrence of similar events in the future. Table 6-2 Sample Record of Grievance Redress and Feedback Internal number Name / anonymity: Contact information of the Telephone: complainant E-mail: Address: Grievance details 64 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Internal number Type of grievance (please refer to the following details) • Workers o Occupational health and safety o Distribution of PPE o Wages and benefits o Overtime allowance o Vacation benefits • Land acquisition and resettlement o Whether the compensation is timely and sufficient o Temporary land affected o Settlement of remaining concerns of land acquisition • Community health and safety o Community disturbance caused by environmental impact (noise and vibration, dust, waste gas, wastewater, solid waste, etc.) o Impacts on community safety o Impacts on migrant workers Grievance receiving date Action taken □ Yes Is the solution satisfactory □ No, the reason is ______________________ Settlement date Is follow-up monitoring required Suggestions to avoid similar issues 65 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 7. MONITORING AND REPORTING Stakeholder engagement in each subproject will run through the whole investment cycle. During the implementation of the project, the monitoring and reporting of stakeholder participation is mainly implemented at the sub project level, which has adverse risks or impacts on ethnic minorities, as well as the environmental and social monitoring and reporting of sub projects that have risks or impacts on the environment, community health and safety, workers and working conditions. Each subproject will establish an internal monitoring mechanism. Each implementing agency will keep records of all stakeholders' participation, information disclosure, grievance and solutions, and report to FECO through the daily monitoring and reporting mechanism. FECO will incorporate the implementation of the project stakeholders' participation plan into the semi- annual environmental and social performance monitoring and report and submit it to the world bank on a regular basis. See Table 7-1 and Table 7-2 for the indicative monitoring indicators of stakeholder engagement and relevant responsible institutions. 66 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 7-1 Indicative index of Stakeholder engagement in the implementation of monitoring (Physical Projects) Responsible No. Indicator Unit Frequency Organization 1 Preparation phase Engagement activities Time Quarterly FECO, Implementation Number of Agencies for People engaged Quarterly people physical projects 2 Construction phase Engagement activities Time Quarterly Number of Engagement population Quarterly people Among which, Project direct Number of Quarterly workers people Number of Implementation Project contracted workers Quarterly people Agencies for physical projects Residents of surrounding Number of Quarterly communities people Number of Women Quarterly people Number of Ethnic minorities (if any) Quarterly people 3 Operational Phase Engagement activities Time Quarterly Number of Engagement population Quarterly people Among which, Project direct Number of Quarterly workers people Number of Implementation Project contracted workers Quarterly people Agencies for physical projects Residents of surrounding Number of Quarterly communities people Number of Women Quarterly people Number of Ethnic minorities (if any) Quarterly people FECO, Implementation 4 Number of feedbacks received Piece Quarterly Agencies for physical projects 67 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Responsible No. Indicator Unit Frequency Organization FECO, Implementation 5 Number of grievance received Piece Quarterly Agencies for physical projects FECO, Number of grievance and Implementation 6 Piece Quarterly Agencies for feedback handled physical projects 68 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 7-2 Indicative index of stakeholder engagement in the implementation of monitoring (TA activities) Responsible No. Indicator Unit Frequency Organization 1 Preparation phase Engagement activities Time Quarterly FECO Engagement population Number of people Quarterly 2 Research phase Engagement activities Time Quarterly Engagement population Number of people Quarterly Among which, women Number of people Quarterly Implementation Company workers Number of people Quarterly Agencies for TA projects Ethnic minorities (if any) Number of people Quarterly Farmers (if applicable) Number of people Quarterly Number of people Quarterly 3 Review Phase Engagement activities Time Quarterly Engagement population Number of people Quarterly Among which, women Number of people Quarterly FECO Company workers Number of people Quarterly Ethnic minorities (if any) Number of people Quarterly Farmers (if applicable) Number of people Quarterly FECO, Number of feedbacks Implementation 4 Piece Quarterly received Agencies for TA projects FECO, Number of grievance Implementation 5 Piece Quarterly received Agencies for TA projects FECO, Number of grievance and Implementation 6 Piece Quarterly feedback handled Agencies for TA projects The results of stakeholder engagement activities of the project will be fed back to the affected stakeholders and wider stakeholder groups with reference to the information disclosure strategy to be adopted in Chapter 5 above. Throughout the project cycle, the implementing agency will ensure the effective operation of the project grievance and communication mechanism, timely communicate with stakeholders, and feedback their concerns. 69 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 8. Annex • Annex 1 Preliminary Identification of Stakeholders of Each Sub-Project • Annex 2 SEP Template • Annex 3 Grievance Redress Mechanism at Subproject Level 70 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 ANNEX 1 PRELIMINARY IDENTIFICATION OF STAKEHOLDERS OF EACH SUB-PROJECT Note: In view of the limited project information at present, the identification of stakeholders of each sub-project is mainly based on the characteristics of the project and the preliminary judgment of environmental and social experts. Among them, government departments mainly list the departments that play a key role in the project approval. Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project Physical Projects Direct workers: Including The normal work of the workers can Possible impact by OHS aspects of the 1. workers during the sub-project ensure the smooth operation of the project. operation period; project. Contracted workers: Including the subproject construction The normal work of the workers period of the contractor Project can guarantee the smooth There may be impact from working conditions 2. workers, as well as the worker construction and operation of the and OHS related to the project. operation period of the third- project. party company dispatched workers; Affected stakeholders The supply of core materials or There may be potential risk of serious 3. Key supplier workers equipment for the project is security issues arising from the project. ensured. Construction and operation may be affected The surrounding communities of the Their support is the foundation for by noise, dust, waste gas, wastewater, 4. subprojects, including minority the smooth construction of the construction camps, fire, explosion, chemical communities project. leakage, and road traffic safety. Construction and operation may be affected 5. Surrounding schools and enterprises Their support is the foundation for by noise, dust, waste gas, wastewater, the smooth construction of the construction camps, fire, explosion, chemical 71 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project project. leakage, and road traffic safety. Their support is the foundation for They may be affected by noise from transport Material transport vehicles passing 6. the smooth construction of the vehicles and other disturbances, as well as communities project. road traffic safety. Make decisions on the design, implementation, and operation of The operation of the project will affect the 7. Project owners sub-projects, as well as the owner's investment and future profitability. application, use and repayment of funds. They are responsible for selecting pilot enterprises and projects, and Whether the environmental and social directing and supervising pilot management system can be effectively enterprises and project operators in implemented will affect the risk control and 8. FECO their environmental and social risk management performance of the Sub- management according to bank projects of the Ministry of Ecology and ESF and project ESMF Environment. Other requirements. stakeholders Responsible for the review, approval and supervision of all activities funded by the Fund within The project has no significant negative effect 9. The Ministry of Finance China. The Treasury Department on it. will also manage and oversee payments from designated accounts for the program. Ministry of Industry and Information Act as project supervisor to guide The project has no significant negative effect 10. Technology industry development on it. Responsible for project approval The project has no significant negative effect 11. The NDRC and approval. on it. 72 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project To examine and approve EIA documents of construction projects The project has no significant negative effect 12. Department of Ecology and Environment according to their authority; on it. Supervise and monitor environmental quality Land use examination and approval, responsible for the implementation of project land use; Adjustment of land use planning; Department of Planning and Natural Examine and issue “Construction The project has no significant negative effect 13. Resources Land Planning Permit�, on it. “Construction Project Planning Permit�, “Construction Project Completion Acceptance Permit� and other documents It is responsible for the supervision and management of occupational health, radiation health and environmental health within the scope of responsibilities, to be The project has no significant negative effect 14. Health Commission responsible for the supervision of on it. infectious disease prevention and treatment, and to improve the comprehensive supervision system of health. To implement relevant laws and regulations, rules, and policies; To The lack of environmental and social risk Human Resources and Social Security draft local laws and regulations and management of sub-projects may affect the 15. Department government rules; Protecting the interests of employees and lead to more rights and interests of workers; difficulties in work. Provide relevant training, etc. 73 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project Approval and supervision of project The project has no significant negative effect 16. Emergency Management Agency safety production permit on it. Responsible for design approval, civil engineering bidding, Housing and Urban and Rural The project has no significant negative effect 17. construction permit, quality Construction departments on it. inspection and safety management, project completion record, etc. To formulate industrial policies and standards related to coal, natural The project has no significant negative effect 18. Bureau of Energy gas, oil, electricity and other energy on it. sources, guide, and coordinate energy development. To formulate policies and standards for social assistance, coordinate the development of the social assistance system, and be The project has no significant negative effect 19. Civil Affairs Department responsible for the work of on it. subsistence allowances for urban and rural residents, assistance, and support for people in extreme poverty, and temporary assistance. Inadequate environmental and social risk To implement relevant policies and management in sub-projects may affect the 20. Ethnic Affairs Commission to protect the rights and interests of interests of ethnic minorities and lead to ethnic minorities. increased work difficulties. Enterprises participating in the implementation of the project will be The project has no significant negative effect 21. Steel enterprises in accordance with national and on it. local environmental policies and 74 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project standards related to dioxin emission reduction investment transformation. Enterprises participating in the project play a demonstrative role in communicating and providing information to other steel enterprises not participating in the project. Responsible for the organization The project has no significant negative effect 22. Community committee and coordination of community on it. work The legitimate rights and interests The project has no significant negative effect 23. The Women’s Federation of women and children shall be on it. safeguarded according to the law To protect the rights and interests of The project has no significant negative effect 24. Social Disabled Persons’ Federation persons with disabilities on it. groups The project has no significant negative effect To promote dialogue and Other groups (such as on it. By participating in project activities, cooperation among governments, universities, religious groups, universities, institutes of public and enterprises, academics, the public institutes of public and environmental affairs and other research 25. and civil society organizations on environmental affairs, and institutions can further research, explore and green and low-carbon development other non-governmental create relevant academic achievements and management, and to supervise organizations) through the combination of theory and the implementation of projects. practice. Responsible for the supply of raw They may be affected by working conditions 26. Suppliers of raw materials and equipment materials and equipment for and OHS related to the project. construction projects. 75 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project Make general design for investment Project design needs to consider the needs of 27. Design units sub-project before project various stakeholders and pay attention to implementation. environmental and social risks and impacts. Mainly responsible for the They may be affected by working conditions 28. Contractor installation of project equipment and OHS related to the project. To supervise the discharge of They benefit from the environmental 29. Public project pollutants improvements that the project brings. The normal work of the workers can Contracted workers and key supplier They may be affected by working conditions 30. guarantee the smooth construction workers involved in the project and OHS related to the project. and operation of the project. Construction and operation may be affected Vulnerable groups of the surrounding Their support is the foundation for by noise, dust, waste gas, wastewater, 31. communities (including poor households, the smooth construction of the construction camps, fire, explosion, chemical disabled, lonely elderly, etc.) project. leakage, and road traffic safety. TA (II) The impact of the TA project itself (site It plays a key role in the research of 32. May face OHS implications investigation staff) the project. Affected party Possible impact of downstream activities Their participation and support are With the adjustment and transformation, the such as application of research results of the basis for the successful gradual withdrawal may lead to the reduction 33. TA projects (steel enterprises and implementation of these research of production and upgrading of employees) sub-projects. enterprises/facilities. Responsible for the overall Other implementation of the project, and The project has no significant negative effect 34. Project management office supervise and review the stakeholders on it. implementation of the project; Invite well-known experts in related fields 76 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project to provide technical consultation for the project; Organize project achievement review and project acceptance. Responsible for the formulation of Traffic safety and health risks and COVID-19 35. Relevant government departments related technologies, mechanisms, transmission risks may be involved during the and policies discussion. To provide support for the research Social organizations, scientific research of TA projects, and provide The project has no significant negative effect 36. institutions suggestions and opinions on on it. technology, mechanism, policy, etc. Responsible for the specific Project development needs to consider the research of the project, provide needs of various stakeholders and pay 37. Implementation agencies of TA projects professional suggestions and attention to environmental and social risks opinions on policy standards and and impacts. technologies. Conduct public opinion supervision Beneficiary of environmental and ecological 38. Public over illegal acts according to law. improvement Various forms of publicity and education on ultra-low emissions, The project has no significant negative effect 39. The news media pollution reduction and carbon on it. reduction in the steel industry shall be carried out. The application of the research results of the Their participation and support are TA project may lead to cost increase, merger Vulnerable the basis for the successful 40. Company employees or upgrading of the enterprise, which may groups implementation of these research affect the income of employees or lead to sub-projects. unemployment or job transfer. 77 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Role Categories of No. Stakeholders stakeholders Impact on the project Impact by the project Their participation and support are the basis for the successful The project has no significant negative effect 41. Ethnic minorities implementation of these research on it. sub-projects. TA (III) The event itself has no significant negative environmental impact, but it is necessary to Project management office, The importance and influence of consider the risk of the spread of COVID-19 42. Stakeholders Implementation agencies for TA projects, the project are high due to the gathering of people, as well as the etc. traffic safety and health risks of the people involved. 78 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 ANNEX 2-1 STAKEHOLDERS PARTICIPATION PLAN TEMPLATE (FOR SUB-PROJECTS WITH PHYSICAL INVESTMENT) Instructions for using this template: This template will guide the sub-project to develop a SEP for the sub-project as set out in the World Bank ESS10 and the overall project SEF, and to conduct stakeholder engagement and disclosure throughout the life cycle of the subproject. This template is suitable for sub-projects involving physical investment, such as demonstration projects involve physical investment activities. 1. Project Introduction Brief description is made on the project, its phase, objectives, and which decisions are currently being considered for public comment. It includes maps of project details, project locations and surrounding areas, showing surrounding communities and the distance to sensitive sites, project land use, and sensitive points of environmental and social risks of the project. During the evaluation phase, most of the project activity details have not been determined. This template will guide the development of a SEP for a sub-project after it has identified relevant activities. The overall goals of this template are: • To guide sub-project implementation agencies to summarize completed activities related to information disclosure and public participation; • To identify stakeholders and analyse their interests; • To suggest possible methods of information disclosure; • To establish external communication and GRM; • To allocate the necessary resources to implement stakeholder engagement monitoring. 2. Stakeholder Engagement Program Objectives At the sub-project level, the detailed objectives of stakeholder engagement include (but are not limited to): • To establish a systematic stakeholder engagement approach to help sub-project implementation agencies identify and maintain constructive relationships with stakeholders, especially those affected by the project, according to the overall project SEF; • To assess stakeholders' level of concern and support for the project; • To provide a means of effective and inclusive communication throughout the life cycle of the sub-project to address issues that may arise from affected parties; 79 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 • To enable stakeholders to obtain appropriate sub-project information, including the purpose, nature, size, and duration of project activities, as well as any potential project-related impacts and mitigation plans; • To provide opportunities for affected people and the wider community to comment on potential project impacts and mitigation measures; • To consider community participation in the project, minimize the impact on the community, expand the benefits of the community involved in the project; • To provide accessible and inclusive avenues of redress for parties affected by projects, and; • To provide feedback to the communities on ways and ideas to address community grievances. 3. A Brief Summary of Implemented Stakeholder Engagement Activities If the sub-project has previously undertaken information disclosure and public participation, a summary of the public consultation and participation data will be provided in the format shown in Table 1. Table 1 A summary template for implemented public participation and consultation Date Participant Methodology Location Purpose Follow-up action 4. Preliminary Identification and Analysis of Stakeholders Detailed identification of sub-project stakeholders and their needs is implemented according to the overall project stakeholder plan. Identify key stakeholders who will provide project information and conduct consultations, including the following individuals, groups, or communities: • Persons affected or likely to be affected by the project (affected parties); • Possible stakeholders in the project (other stakeholders); • Vulnerable groups. The sub-project will pay particular attention to vulnerable groups and their needs among the affected parties. Table 2 provides the stakeholder identification table for reference. 80 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 2 Identification of sub-project stakeholder and their requirements Impact by the project/influence on the Category Stakeholder project Affected parties of the project Other stakeholders Vulnerable groups 5. Stakeholder Engagement Programs 5.1 Stakeholder engagement on the purpose and timing of the plan The objective of the Stakeholder engagement program is to ensure timely provision of relevant and understandable sub-project information, as well as to create a communication mechanism for stakeholders to express their views and for sub-project implementation bodies to consider and respond to their views. A public consultation and participation plan should be developed at the beginning of the sub- project; During the project, the implementation of the plan will also be updated. Table 3 provides a template for developing a public consultation and participation plan. Table 3 Develop templates for public consultation and participation programs Target Responsible No. Date Location Activity Methodology stakeholder institute 1 2 3 5.2 Proposed information disclosure strategy According to the SEF, the sub-project implementation agency should disseminate relevant information (positive or negative) about the environmental and social aspects of the project in a timely manner at appropriate locations in a language that can be understood by affected 81 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 parties and other stakeholders. As a result, stakeholders can provide rich input on project design and implementation. According to different stakeholders, methods of information disclosure are also different, mainly including: • Newspapers, posters, radio, and television; • Information bulletin board for affected villages; • Manuals, brochures, and posters, etc. • Websites and social media. All public information needs to be well documented. Table 4 provides a template for the information disclosure record. Table 4 Record template for the information disclosure Disclosed Target Responsible location Method information stakeholder institute 5.3 Proposed consultation strategy Under the project SEF, each sub-project will briefly describe how each stakeholder group will be consulted. The methods used may vary depending on the target audience, such as: • Consultation with stakeholders and relevant organizations; • Questionnaire survey; • Public meetings, seminars, and/or focus groups on specific topics; • Other traditional consultative and decision-making mechanisms. Table 5 Stakeholder engagement template Project Theme of Timetable: Target Person in Method period consultation location/date stakeholder charge Implementation Dioxin XX meeting agencies of the Implementation Operation emission room, Seminar project, agencies of the period reduction YYYY/MM/DD government project plan XX: XX institutes, etc. 82 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 5.4 The views of vulnerable groups incorporated in the proposed strategy Description is conducted on how to consult with the vulnerable groups during the consultation process. Measures to remove barriers to participation will also be discussed. This may include separated consultation and appealing mechanisms and measures to allow for project benefits. 5.5. Timetable Information of project period and timetables for important decisions is provided. Recommended deadline is proposed. 5.6 Opinion review How comments (both written and oral) were collected and reviewed is explained, and commitment is made to reporting final decisions to stakeholders and a summary of how the comments were taken. 5.7 Future phase of the project It is explained that the project will be reported as it progresses, including reporting on the environmental and social performance of the project and implementation of the SEP and GRM. Projects are reported to stakeholders at least once a year, but tend to be reported more frequently during periods of particular activity when the public may be more affected, or when changes occur during the project phase (quarterly during the construction period and then annual during the implementation period). 6. Resources and Institutional Responsibilities for Implementing Stakeholder Engagement Activities According to the SEP and the environmental and social risk category of the sub-projects, each sub-project implementing agency will assign environmental and social specialists to develop SEPs and implement corresponding activities. And the budget should be ensured sufficient. 7. Grievance Redress Mechanism Each sub-project implementation agency will formulate detailed GRM for sub-projects according to the project SEP, including GRM at the sub-project level and employee GRM. 8. Monitoring and Reporting Each sub-project implementing agency will develop a detailed monitoring and reporting system for the sub-projects in accordance with the project SEP. It should include: Description of any plan involving project stakeholders (including affected communities) or third-party monitors in monitoring project impact and mitigation plans; Description of how, when and where the results of stakeholder engagement activities will be fed back to affected stakeholders and the wider stakeholder community. It is recommended that these reports use the communication channels previously used to inform stakeholders. Stakeholders should always be reminded of the availability of the project GRM. 83 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 ANNEX 2-2 SEP TEMPLATE (FOR TA ACTIVITIES) Instructions for using this template: This template will guide the sub-project to develop a SEP for the sub-project as set out in The World Bank ESS10 and the overall project SEF, and to conduct stakeholder engagement and disclosure throughout the life cycle of the sub-project. This template is suitable for TA activities. If SEP is involved in TA activities, stakeholder engagement can be included in the work plan rather than developing SEP separately. The stakeholder engagement involved in the work plan includes (but not limited to) the following factors: • Preliminary Identification and Analysis of Stakeholders. Identify and analyze project stakeholders according to the characteristics of project activities, and clarify the reasons. • Information disclosure. Subprojects should disclose project information to inform stakeholders of the risk and impact of the project and its potrntial opportunity. The following information should be provided to the stakeholders: o Objectives, nature, and scales of the project; o The duration of project activities; o Potential risks and impacts of the project on local communities, recommendations to mitigate these risks and impacts, highlighting potential risks and impacts that may have a worse impact on vulnerable groups, and describing different measures to avoid and mitigate risks and impacts; o The proposed stakeholder engagement process, highlighting the way in which stakeholders can engage; o The process of developing the time and place of public consultation meetings, as well as the notification, summary and reporting of meetings; o Procedures and methods for filing and redressing grievance. • Stakeholder Engagement Plan. Design stakeholder engagement programs to ensure timely provision of relevant and understandable sub-project information, also create a communication mechanism for stakeholders to express their views, and illustrate how feedback gathered during stakeholder engagement is considered in project design. • Grievance Redress Mechanism. According to the SEF, each Implementation agency for TA projects will formulate detailed GRM for sub-projects, including GRM at the sub- project level and employee GRM. 84 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 ANNEX 3 GRIEVANCE REDRESS MECHANISM TEMPLATE AT SUB- PROJECT LEVEL To respond to public inquiries and concerns in a timely manner, the sub-project needs to construct a two-tier GRM according to the characteristics of the project: 1) Community GRM at project level: It is a mechanism designed for affected groups of the project, including communities, to receive all possible grievance and timely handle and feedback during the preparation, construction, and operation of the project. 2) GRM at the level of workers: It is a mechanism for project workers, including direct workers and contract workers, to receive all kinds of possible grievances and grievance in the construction and operation period of the project and timely deal with and feedback. (1) Community Grievance Redress Mechanism Depending on the characteristics of the project, grievance and concerns related to environmental and social risks may arise from several major risk points, including: • Community health and safety o Community disturbance due to environmental effects (noise and vibration, dust, waste gas, wastewater, solid waste, etc.) o Community safety impact o The impact of guest workers The sub-project will establish a unified external GRM for all types of affected persons of the project to collect and deal with any grievance and concerns of affected persons related to the project. grievance and concerns include the environmental and social impact and compliance of the sub-projects, investment procedures, and environmental and social management requirements, which will be made available to the public simultaneously. Any grievance or problems directly related to the project can be reported by community residents through any one or three of the following channels. A. Government departments: They include the municipal letters and petition office, the municipal/district Ecological and Environmental Bureau (for environmental protection issues), the municipal/district Energy Bureau (for energy conservation and emission reduction issues), the municipal/district Housing and Urban-rural Development Commission (for project land issues), etc. Appeal means include telephone hotline, online platform, petition, reception day and other forms. When government departments receive grievance related to the project, they report them back to the project implementation agency. The channels for government departments to appeal projects are shown in Table 1. 85 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 1 Channels for government departments to complain about projects Government No. Appeal channels departments - Office reception: ◼ Time (specific periods on working days); ◼ Location (location for appeal reception). Municipal/district 1 - Letter form and specific operation process petition office - Online grievance and specific operating process - Hotline - Other methods and specific operation procedures - Office reception: ◼ Time (specific periods on working days); Municipal/district ◼ Location (location for appeal reception). ecological and 2 - Letter form and specific operation process environmental bureau - Online grievance and specific operating process - Hotline - Other methods and specific operation procedures - Office reception: ◼ Time (specific periods on working days); Municipal/district ◼ Location (location for appeal reception). planning and 3 - Letter form and specific operation process natural resource bureau - Online grievance and specific operating process - Hotline - Other methods and specific operation procedures - Office reception: ◼ Time (specific periods on working days); Municipal/district housing and ◼ Location (location for appeal reception). 4 urban-rural - Letter form and specific operation process development - Online grievance and specific operating process commission - Hotline - Other methods and specific operation procedures - Office reception: ◼ Time (specific periods on working days); Municipal/district ◼ Location (location for appeal reception). 5 government - Letter form and specific operation process hotline - Online grievance and specific operating process - Hotline - Other methods and specific operation procedures 86 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 B. Community organizations: They include community neighborhood committee, community owners committee, community property, etc. Community organizations receive grievance related to the project and provide feedback to the project implementation agency and relevant authorities. C. Project implementation agencies: For the whole project, each project implementation agency will set up a special dedicated line to collect and redress grievance, and act as the contact person of the whole project GRM. Relevant information fed back from other channels shall be finally reported to these contacts for overall coordination and processing. See Table 2 for the grievance contact person and hotline template of the project implementation agency. Table 2 Contact person and hotline of project implementation agency for appeal Name of implementation Person responsible for Phone number/WeChat agencies appeal The GRM will be published on the official websites of various government departments and project implementation agencies, with open procedures, listing the time for users to wait for the recognition, response and redress of grievance, and ensuring the transparency of the appeal process, governance structure and decision makers; The project implementation agency shall set up appeal liaison officers on the site of sub-projects to implement the GRM; Community residents can file appeals in different ways, including in person, using mobile phones, text messages, letters, emails or through websites; The project owner shall collect and summarize relevant grievance and record logs for maintenance as a database. All records and resulting resolutions will be kept and reported to the World Bank through the annual environmental and social monitoring mechanism. (2) Grievance Redress Mechanism arrangement for workers Sub-projects shall establish or improve their own internal GRM for employees. The sub- project implementation agency will combine the existing mechanism to improve the employee appeal management mechanism in the process of improving the employee management procedures in the future. Any grievance or problems directly related to the project can be reported by project workers through any one or three of the following channels. 1.Government departments: They include municipal petition office, municipal Human Resources and Social Security Bureau, and etc. Appeal means include telephone hotline, online platform, petition, and other forms. When government departments receive grievance related to the project, they report them back to the project implementation agency. The channels for government departments to appeal the project are shown in Table 3. 87 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 Table 3 Channels for government departments to appeals from workers Government No. Appeal channels department - Office reception: ◼ Time (specific periods on working days); ◼ Location (location for appeal reception). Municipal/district 1 - Letter form and specific operation process petition office - Online grievance and specific operating process - Hotline - Other methods and specific operation procedures - Report and complain through the window: workers can report and complain at the service window of the labor security supervision agency where they are employed and reflect their demands in person. Municipal/district Human Resources - Telephone grievance: workers can directly dial "12333" Human 2 Resources and Social Security Bureau service hotline. and Social Security Bureau - Computer terminal report grievance and specific operation process. - Mobile terminal report grievance and specific operation process. - Other methods and specific operation process. 2.Social groups: They include municipal federation of trade unions, women's federations, disabled people's federations, etc. Appeal means include telephone hotline, online platform, and other forms. The community receives grievance related to the project and reports them back to the project implementation agency. The specific channels for social groups to appeal against workers are shown in Table 4. Table 4 Channels for social groups to appeal for workers Government No. Appeal channels departments Municipal/district - Online grievance and specific operating process 1 Federation of - Hotline Trade Unions - Other methods and specific operation procedures Municipal/district - Online grievance and specific operating process 2 Women's - Hotline Federation - Other methods and specific operation procedures Municipal/district - Online grievance and specific operating process 3 Disabled Persons' - Hotline Federation - Other methods and specific operation procedures 88 STAKEHOLDER ENGAGEMENT PLAN (SEP) - ENVIRONMENTALLY SUSTAINABLE DIOXIN ABATEMENT IN THE IRON AND STEEL INDUSTRY - P173461 3.Project implementation agencies: The internal GRM is carried out according to the specific requirements and procedures of each project implementation company, such as through the human resources department, production safety department, etc. The GRM will be published on the official websites of various government departments and project implementation agencies, with open procedures, listing the time for users to wait for the recognition, response, and resolution of grievance, and ensuring the transparency of the appeal process, governance structure and decision makers; Project workers can file appeals in different ways, including in person, using mobile phones, text messages, letters, emails or through websites. 89