KINGDOM OF CAMBODIA Nation Religion King Ministry of Public Works and Transport Ministry of Rural Development Cambodia Road Connectivity Improvement Project (CRCIP) and Additional Financing STAKEHOLDER ENGAGEMENT PLAN November 2023 EXECUTIVE SUMMARY This document is called the Stakeholder Engagement Plan (SEP) and it has been prepared by the Ministry of Public Works and Transport (MPWT) and the Ministry of Rural Development (MRD) for the Cambodia Road Connectivity Improvement Project (CRCIP) by their respective Environment and Social Offices (ESO), with support from international and national consultants. The SEP applies to all investments under the CRCIP and Additional Financing (AF) financed by the World Bank (WB). The SEP has been prepared in line with the World Bank’s Environment and Social Framework. This document is considered a living document and shall be modified and updated in line with the changing situation or scope of the activities. The most recent update has been made for the purposes of the AF. The Executive Summary should not be relied for full information; the full SEP should be read for this purpose. Project Description Summary The Cambodia Road Connectivity Improvement Project (CRCIP) and AF supports the improvement of climate resilient road accessibility in targeted provinces. Targeted provinces under the parent project and AF include Kampong Cham, Kratie, and Tboung Khmum. Road works help to improve climate resilience and safety of road infrastructure. The scope of works includes paving/sealing of existing roads with climate adaptation and resilience measures and improving bridges and other road structure to climate- resilient standards. The project is financed by the World Bank. Component 1 funds the rehabilitation of 130km of roads in Kratie and Tboung Khmum province and will be implemented by MPWT. Component 2 finances the rehabilitation of 270km of rural roads in Kratie, Tboung Khmum and Kampong Cham provinces and will be implemented by MRD. The AF does not imply any change in the parent project’s activities and locations and is only to cover the financial gap. Thus, the parent project SEP remain valid for the proposed AF. Stakeholder Engagement Plan The Stakeholder Engagement Plan (SEP) seeks to ensure that Project communities, as well as other Project stakeholders, are informed and involved in all the stages of Project preparation and implementation. The Project recognizes the need to seek representative and inclusive feedback and the SEP looks to establish the role of women and vulnerable groups firmly within the consultation process. The Project also recognizes the importance of ensuring affected people are involved in mitigation measures, road safety programs, as well as continuing monitoring of project activities. The SEP outlines affected stakeholders: those directed impacted by road rehabilitation and interested stakeholders: those with an interest or concern in the project. The SEP describes these different stakeholders and outlines specific methods and timelines to engage them at different stages of the project. The SEP also describes the type of information that will be disclosed, the timing of consultations, how stakeholders’ views will be considered and the process for grievance redress. TABLE OF CONTENTS PROJECT DESCRIPTION ..................................................................................................... 5 Overview ..................................................................................................................... 5 Detailed Description of Components ......................................................................... 5 Stakeholder Engagement............................................................................................ 8 PROJECT STAKEHOLDERS ................................................................................................. 9 Stakeholders in the MPWT Component ..................................................................... 9 Stakeholders in the MRD Component ...................................................................... 10 Stakeholder Analysis ................................................................................................. 11 STAKEHOLDER ENGAGEMENT PLAN ............................................................................... 16 Disclosure of Information ......................................................................................... 16 Stakeholder Consultations ........................................................................................ 19 Timelines ................................................................................................................... 23 Reporting Back to Stakeholders ............................................................................... 25 GRIEVANCE MECHANISM ............................................................................................... 26 Grievance Process..................................................................................................... 26 Recording Grievances ............................................................................................... 27 IMPLEMENTATION, MONITORING AND REPORTING ....................................................... 29 Implementation Responsibilities .............................................................................. 29 Internal Monitoring .................................................................................................. 30 Monitoring by DDIS................................................................................................... 31 ANNEX 1 ........................................................................................................................ 32 Documentation of Consultations............................................................................................. 32 ANNEX 2 ........................................................................................................................ 33 Methods for Stakeholder Engagement ................................................................................... 33 ANNEX 3 ........................................................................................................................ 34 Minutes of the MRD National Consultations on Disclosure of Documents ............................ 34 ANNEX 4 ........................................................................................................................ 41 Minutes of Local-Level Consultations on MPWT Component ................................................. 41 LIST OF ACRONYMS CRCIP Cambodia Road Connectivity Improvement Project DDIS Detailed Design and Supervision (Consultant) ESCP Environmental and Social Commitment Plan ESF Environmental and Social Framework ESMF Environmental and Social Management Framework ESMP Environmental and Social Management Plan ESO Environment and Social Office/Officers ESS Environmental and Social Standards FPIC Free Prior and Informed Consent GBV Gender Based Violence GDR General Department of Resettlement IDA International Development Association IP Indigenous Peoples IPP Indigenous People’s Plan IPPF Indigenous People Planning Framework ISWSC Implementation Support and Works Supervision Consultant MPWT Ministry of Public Works and Transport MRD Ministry of Rural Development NGO Non-Government Organization RGC Royal Government of Cambodia RP Resettlement Plan RF Resettlement Framework ROW Right of Way SA Social Assessment SEP Stakeholder Engagement Plan VAC Violence Against Children WB World Bank PROJECT DESCRIPTION Overview The Cambodia Road Connectivity Improvement Project’s (CRCIP) and AF support the improvement of climate resilient road accessibility in targeted provinces. The project and AF are being jointly implemented by the Ministry of Public Works and Transport (MPWT) and the Ministry of Rural Development (MRD). Targeted provinces under the proposed investment include Kampong Cham, Kratie, and Tboung Khmum with a total population of over 2.3 million people. The Project and AF support economic and social development in the project area by stimulating development of agriculture and tourism, and improving access to markets, schools, and hospitals in the project area. Agriculture is the primary economic sector for all three targeted provinces. The Project helps improve all-season accessibility to schools and hospitals in rural areas to support improved human development outcomes in the medium to long terms. By improving road connectivity to markets with additional resilient measures, the Project and AF is expected to reduce the transport costs and road disruption risks. Roads are improved along the existing alignment of the carriageway and shoulders. Engineering designs aims to avoid, and if not possible, minimize, land acquisition. In cases where there is no land acquisition, wider alignment could be considered to improve road safety and reduce congestion. Road safety is improved by sealing shoulders, through better marking and signage, specific traffic calming measures at critical locations, and close consultations with communities living close to the road as is described in the Stakeholder Engagement Plan (SEP). Full description of the CRCIP and AF, including rationale for the project and the purpose of AF, can be found in the World Bank’s Project Appraisal Document (PAD) and AF Project Paper. Detailed Description of Components The CRCIP and AF consists of four project components: two of which are institutional components and two of which are project investments; only the last two are relevant for this Stakeholder Engagement Plan and will be described. Component 1: National and Provincial Roads Improvement (MPWT) This component finances improvement of road condition, safety and climate resilience of selected national and provincial road sections, and design and supervision services. The component includes the following road sections: (a) NR7 (31.25km): This section is the last section of NR7 before entering Kratie province. Several other sections of NR7 (158 km) are being improved under the ongoing World Bank financed RAMPII. The road runs mostly through open space. NR73 (50km): This road provides an important link between Kampong Cham and Kratie provinces. The road is mainly located in interurban open space. (b) PR377 and PR377A (35.5km and 13.60km): This provincial road provides an important connectivity between Kratie town and Sambor district center (PR377) and serves important touristic destination (Kampi) in Kratie province, and further connects to NR7 (PR377A). There are 13 old bridges which will need to be replaced. Figure 1: MPWT Project Roads Source: MPWT Table 1: Summary of Component 1 Location of Project Roads and Length Province Project Location Length No. of (km) Bridges Kratie NR7: PK 300+000 - PK331+250 31.25 - PR 377 :After first bridge to Sambo District 35.50 9 PR:377a :Sandan Commune to Sangkum Commune to NR7 13.60 - Tboung Khmum NR73: (Preatheart) to Kampong Reang 50.00 - Total Length 130.85 11 Component 2: Rural Roads Improvement (MRD) This Component is be implemented by the MRD and supports improvement of prioritized rural roads in the targeted provinces and design and supervision services. The component finances about 270km1 priority rural roads in the project area. Road improvement works include upgrading existing earth and laterite roads to Double Bituminous Surface Treatment (DBST) along the existing alignment, improving the capacity of drainage systems, concrete pavement on flood prone areas, widening shoulders for motorbikes in areas where land is available as well as site specific flood protection solutions and road safety measures to be identified during design works. 1At original project appraisal (2020) the selection of rural roads was not confirmed. It was tentatively estimated to be about 250km within the available financing. The actual length of selected rural roads totals 270km based on selection criteria and prioritization. All environmental and social impact assessments, conceptual and detailed design, and bidding documents and works contracts including C-ESMPs were prepared for these confirmed rural roads in total length of 270km. The prioritization of the rural roads under Component 2 was done based on a robust climate vulnerability assessment of the targeted provinces. The assessment selected rural road sections for RCIP intervention based on (i) the probability for connectivity loss in the event of flooding, and (ii) the severity of negative impact from such connectivity loss for rural communes to reach hospitals and schools, and for agriculture products to reach markets. During rural road prioritization for investment decisions, the road sections were also screened to ensure that the proposed investment do not cause major negative environmental and social impacts (e.g., exclude roads which provide access to protected areas, may cause deforestation, etc.). Figure 2: Map of MRD Network in the Project Area Source: MRD Table 1. Package Composition of the Selected Roads (Total: 27 Roads - 277.3 km) Nos of Length Package Road ID Road (km) CW1 Lot 1 8 KRT-8, 12, 13, 14, 15, 16, 40 & 41 72.9 134.7Km Lot 2 6 KRT-1, 2, 3, 6, 20 & 29 61.5 CW2 7 KC-1, 2, 3, 12, 24, 39 & 57 75.3 75.3Km CW3 6 TBK-13, 14, 17, 18, 21 & 27 67.6 67.6Km Total 27 277.3 Stakeholder Engagement The Stakeholder Engagement Plan (SEP) seeks to ensure that Project communities, as well as other Project stakeholders, are informed and involved in all the stages of the Project. The Project recognizes the need to seek representative and inclusive feedback, and the SEP aims to firmly establish the role of women and vulnerable groups within the consultation process. The Project also recognizes the importance of ensuring that affected people are involved in mitigation measures, road safety programs, and the continuous monitoring of project activities. The objectives of this stakeholder engagement plan are: - To identify all project stakeholders, including their priorities and concerns, and ensure the project has mechanisms to incorporate these; - Identify strategies for effective information sharing and communication to stakeholders, including project information on social risks and impacts, as well as meaningful and accessible stakeholder consultation throughout the project cycle; - To specify procedures and methodologies for stakeholder consultations, documentation of the proceedings and strategies for feedback; - To establish an accessible, culturally appropriate, and responsive grievance mechanism, and - To develop a strategy for stakeholder participation in the monitoring of project impacts. This SEP is applicable to the whole CRCIP project. The SEP is a living document and will continue to be updated as the project progresses from the pre-civil works to the civil works phase and into operation. Regulations and Requirements This Stakeholder Engagement Plan establishes a mechanism that encourages and provides avenues for public participation during the project cycle. This is consistent with requirements under the Royal Government of Cambodia’s Sub-Decree No. 72 on the Environmental Impact Assessment Process (1999); the Prakas on General Guidelines for Developing Initial and Full Environmental Impact Assessment Reports (2009); and the Standard Operating Procedures on Land Acquisition and Involuntary Resettlement (2018); as well as requirements under the World Bank’s new Environment and Social Framework’s (ESF) Environment and Social Standard (ESS) 10 on Stakeholder Engagement and Information Disclosure. PROJECT STAKEHOLDERS Stakeholders are persons or groups who are directly or indirectly affected by a project, as well as those who may have interests in a project and/or the ability to influence its outcome, either positively or negatively. Given that a road pass through communities, serves diverse people and connects essential services such as hospitals and schools, among others, there are numerous stakeholders who may be interested in road rehabilitation. In general, there are two kinds of stakeholders: (i) Affected Stakeholders: Those who will be likely impacted by the project positively or negatively. These stakeholders are mainly project communities or local businesses living or operating along the project roads. Impacts will vary depending on the stage of the project (design, civil works, post-civil works). For instance, civil works impacts may relate to dust/noise, labour influx and any land acquisition, while post-civil works impacts may relate to increased traffic or speeding cars. A guiding principle is that engagement with these stakeholders will be commensurate with the level of impacts they suffer. (ii) Interested Stakeholders: Those who are not impacted by the project but who may be interested in the Project outcomes and who may have an influence in the project. These stakeholders may include local people who are not directly impacted, government authorities working in relevant areas, NGOs, environmental groups working on dolphin conservation (since some of the project’s sections are close to those areas), road users and the media. Stakeholders in the MPWT Component Affected stakeholders - People living or running businesses (shops, tourism-related, restaurants, etc.) along the project road sections in NR 7, NR 73, PR 377 and PR 377a, and - People or businesses impacted by land acquisition in the above road sections. Women and other vulnerable groups such as the elderly or those living with a disability may be vulnerable to labour influx during construction works, temporary business disruption such as a small number of roadside vendors who might have to be partially economically displaced, and to land acquisition impacts as discussed in the project’s Draft Basic Resettlement Plan (BRP) and Environment and Social Management Plan (ESMP). Interested stakeholders - Regular road users, such as people living in/close to the area or using the roads to go to markets, hospitals, schools; - Contractors in charge of civil works, and their staff; - Tourists visiting the Irrawady Dolphin site on PR 377; - Tourism operators, such as those running buses or dolphin-related tours; - Relevant government departments at the national and provincial level involved in road rehabilitation including Ministry of Public Works and Transport (MPWT); Provincial Departments of Public Works and Transport (DPWT) for Kratie and Tboung Khmum; Provincial, District, Commune and Village Authorities in selected road sections in Kratie and Tboung Khmum; - MEF’s General Department of Resettlement (GDR), Inter-Ministerial Resettlement Committee (IRC), Provincial Resettlement Sub-Committee (PRSC) and Working Groups; - Representatives of Provincial, District and relevant Commune Women and Children’s Committees and Women’s Affairs, Gender Management Action Group (GMAG) in MPWT; - Relevant government departments at the provincial level that may be interested in, or may need to be consulted on, road rehabilitation including: District Police along road corridors; Electricite du Cambodge; Provincial Department of Health; Provincial Department of Environment; Provincial Department of Tourism; Provincial Department of Agriculture, Forestry and Fisheries (FiA has already been involved in providing technical advice and monitoring of behaviour of dolphin); Provincial Department of Education Youth and Sport; Provincial Department of Rural Development; Provincial Department of Labour and Vocational Training; Provincial Department of Water Resources and Meteorology; Provincial Department of Women’s Affairs; Provincial Department of Cult and Religion; Provincial Department of Industry and Handicraft; Provincial Department of Planning; Provincial Department of Land Management Urban Planning and Construction; Cambodia National Mekong Committee; - NGOs and civil society groups with an interest in environment and dolphin conservation such as WWF (which has already engaged with PIT of Component-1), IUCN Cambodia, Cambodia Rural Development Team (CDRT), NGO Forum, Fauna and Flora International (FFI), Cooperation Committee for Cambodia (CCC); - NGOs and civil society groups with an interest in gender, including gender based violence, such as Bantey Srey NGO, NGO Forum; - Road Safety Network; - Supply chain providers of road materials for construction. Stakeholders in the MRD Component A general type of stakeholders was defined at the preparation stage and further detailed during the implementation. Affected Stakeholders - People living or running businesses along the road; - People or businesses impacted by construction and land acquisition, if any; - People voluntarily donating assets to the project; and - Indigenous Peoples with collective attachment to the project area, if any (and their leaders or representatives). Indigenous Peoples, women, and other vulnerable groups such as the elderly or those living with a disability may be vulnerable to labour influx during construction works, and any potential land acquisition as discussed in the project’s Resettlement Framework (RF), Indigenous Peoples Planning Framework (IPPF) and Environment and Social Management Framework (ESMF). Interested Stakeholders Before road sections are defined: - National-level government departments: Ministry of Rural Development; Ministry of Public Works and Transport; Ministry of Health; Ministry of Education, Youth and Sport; General Department of Resettlement; Ministry of Planning; Land Management Urban Planning and Construction; - Provincial Departments in Kratie, Tboung Khmum and Kampong Cham; - NGO Forum (representing a broad range of NGOs) Once road sections are defined: - Regular road users, such as people living in/close to the area or using the roads to go to markets, hospitals, schools; - Contractors in charge of civil works and their staff; - Relevant government departments at the national and provincial level involved in road rehabilitation including Ministry of Rural Development (MRD); Provincial Departments of Rural Development (DRD) and Provincial Departments of Public Works and Transport (DPWT) for Kratie, Kampong Cham and Tboung Khmum; Provincial, District, Commune and Village Authorities in selected road sections in Kratie, Kampong Cham and Tboung Khmum; - General Department of Resettlement (GDR), Inter-Ministerial Resettlement Committee (IRC), Provincial Resettlement Sub-Committee (PRSC) and Working Groups; - Representatives of Provincial, District and relevant Commune Women and Children’s Committees and Women’s Affairs, Gender Management Action Group (GMAG) in MRD; - Relevant government departments at the provincial level that may be interested in, or may need to be consulted on, road rehabilitation including: District Police along road corridors; Electricite du Cambodge; Provincial Department of Health; Provincial Department of Agriculture, Forestry and Fisheries; Provincial Department of Education Youth and Sport; Provincial Department of Labour and Vocational Training; Provincial Department of Women’s Affairs; Provincial Department of Cult and Religion; Provincial Department of Planning; Provincial Department of Land Management Urban Planning and Construction; - NGOs and civil society groups with an interest in gender, including gender-based violence, such as Bantey Srey NGO, NGO Forum; - Road Safety Network; - Supply chain providers of road materials for construction. - NGOs and civil society groups with an interest in Indigenous People’s issues (if relevant); - Road Safety Network; - Supply chain providers of road materials for construction. Stakeholder Analysis The list of stakeholders identified above is further described in the following table. Due to the great number of ‘Interested Stakeholders’, some may be grouped together if interests, influence, etc. align (such as line ministries). Table 2: Stakeholder Analysis for MPWT and MRD Components Group Characteristics Interest or Concern Proposed Strategies (further information also in Tables 4 & 5) Affected Stakeholders People living along project They will be positively interested Consulted during field work at the People living sections of NR 7, NR 73, PR in the project as they have a need concept stage to understand their or running 377 and PR 377a, including for a better road. They will be views, expectations, and concerns. businesses residents and vendors interested in the timing of along the (including those running construction and how it will affect Village-level consultations were road, special restaurants, shops, tourism them. Women may be particularly held several rounds before and provisions for businesses, etc.). Special interested as they run a lot of the during the civil construction women, attention to women, small shops. activities to introduce the project as children and including vendors, those well as to discuss and disclose the those with living with a disability and They will be interested in draft Environment and Social disability children. construction jobs and whether or Management Plan (ESMP) including not they are impacted by land a special focus on gender issues, acquisition. May also be jobs, and the Grievance Redress concerned if there is a large influx Mechanism (GRM). of workers. Businesses may be concerned about having works The likelihood of economic disrupt them and their income. displacement or livelihood losses due to the project is low and Those living with a disability may impact is minimal. Efforts will be be concerned about access. made to avoid business disruption. Women may be concerned about Have been continuously consulted worker’s camp and the influx of during civil works so they know the Group Characteristics Interest or Concern Proposed Strategies (further information also in Tables 4 & 5) Affected Stakeholders workers, as well as potential road civil work timeline. accidents. Women may also be Training/awareness raising were interested in jobs. Children may be provided to target concerned about workers and gender/vulnerable groups, such as potential dangers from road gender and road safety. construction. Women may need to be consulted individually, regarding Gender Based Violence (GBV) risks. Project billboards. People living along project The same as above The same as above rural roads managed by MRD including residents and vendors, including those running restaurant, shops, tourism, businesses, etc.) Special attention to women, including vendors, those living with a disability and children. For Component 1 under As above but would also be As above. Would also be closely People or MPTW components, an specifically concerned about land consulted before the businesses estimated 182 Affected acquisition impacts and interested socioeconomic baseline and Census impacted by Households (AHs) were on procedures and entitlements as part of the Draft Basic involuntary confirmed during detailed and specific grievance redress Resettlement Plan, consulted once land designs with assets mechanism for land acquisition draft RPs have been written, and acquisition minimally impacted by land and/or the criteria, procedures during the process of preparing (special acquisition, in particular and benefits of voluntary Detailed Resettlement Plans, provisions concrete driveways and donations. including defining entitlements and made as per overhanging roofs. All AHs compensation rates and/or the RPs if were consulted and have process of confirming any voluntary vulnerable expressed willingness to donations. Project Information person) voluntarily donate (see Booklets were developed with below). specific information regarding land acquisition at different stages (detailed measurement, calculation of entitlements, etc.). Where voluntary donations were agreed, the process on volunteer donations was implemented and documented by MPWT in line with process defined in RPs and ESMPs. Voluntary donations were agreed, Affected HHS were consulted, Component 2 under MRD is and documents were signed and informed, and agreement has been expected to have a limited made available for review. made on voluntary manner. Such impact, affecting about 79 activity has been completed before households (exact number starting the civil work. will be confirmed once detailed designs for all roads Where voluntary donations were are completed). The impacts agreed, the process on volunteer include an estimated 193 donations was implemented and fruit and non-fruit trees and documented by MRD in line with branches, either whole or process defined in RPF and ESMF. some branches, as well as temporary structures such as house fences, roof extensions, and shops. Group Characteristics Interest or Concern Proposed Strategies (further information also in Tables 4 & 5) Affected Stakeholders Impacted households have willingly donated them and signed voluntary donation forms. People who live along the Interested about donation Have been continuously consulted People road and who have small process, information about their early on when project roads have voluntarily assets/ parts of assets in the rights, grievance redress, project been defined as well as during donating land road’s Corridor of Impact schedule. detailed design and construction. to the project, (COI) and choose to donate Full information about rights and with special it to the project following the project, including right to provisions guidance in the compensation and to refuse made for Resettlement Framework donation, were provided as per women and (RF) for MRD Component, or guidance in the RF and/or BRP. the the Basic Resettlement Plan, Special measures taken if necessary vulnerable for the MPWT component. to ensure women and vulnerable are appropriately consulted and have a chance to voice their views. To be determined during To be determined during detailed No IP were found to be Indigenous detailed design design. Could include concerns living/settling near/along the Peoples about labor influx, land rehabilitation roads. However, PMU Groups (if acquisition, encroachment on and ISWS continue to identify them found with traditional lands. during detailed design, where collective needed, guided by this SEP and the attachment to IPPF, and further refined based on project area) the Social Assessment part of the – MRD Indigenous People’s Plan. Based on Component the guidance in the IPPF it will also only need to be assessed whether Free Prior and Informed Consent (FPIC), based on WB ESS7, is required and/or desirable. Interested Stakeholders People living close to the Users were interested in case Provided information on project Frequent road road as well as those there are road closures during civil timelines and potential impacts and users, special travelling to markets, works or impacts due to noise, mitigation measures including provisions as schools, health centers, dust or traffic congestion. Schools GRM. Disclosed the ESMP in necessary for temples in NR 7, NR 73, PR were also be interested in any accessible locations, such as women and 377 and PR 377a. Special potential negative impacts to commune offices and the MPWT children attention to women and children as they make their way to website. Project billboards. children. school, in particular due to traffic Conducted road safety trainings in and speeding (road safety), but particularly targeted at school also if there is a large labor influx children and young men (since of workers which could impact the statistically they form the largest safety of children walking group of road accident victims). unaccompanied. Women and children may be concerned about risks from workers. People living close to the The same as above The same as above. project roads under MRD Companies or individuals Businesses were supportive of the Consulted during project Tourism running buses or other overall project as having an preparation and implementation as operators (in dolphin tourism-related improved climate-resilient road part of document disclosure. Were particular for ventures not located on the will improve their business informed before and during civil PR 377 and PR road. prospects in the long-term. In the works about the timeline and 377a) short-term they may be concerned expected disruptions. Project about disruptions to their business billboards. Group Characteristics Interest or Concern Proposed Strategies (further information also in Tables 4 & 5) Affected Stakeholders due to traffic delays caused by construction, dust, noise, visual disruptions, etc. Contractors will be They will want good labor Introductory training and due Contractors in encouraged to hire local standards, fair pay and good living diligence on staff Code of Conduct charge of civil people for unskilled labor, in conditions in worker’s camps. (gender, violence, children), works, and particular interested women training on gender, labor contracts, their staff (likely 15% target) and posters on aspects Code of Conduct had been carried out before starting civil work and will continue to do so for newly awarded contractors. Specific government Responsible for overseeing and/or Consultations/meetings before Government ministries and departments delivery of certain project project implementation to inform authorities at the national, provincial, components. Will want to do it on them of the project. Ongoing working on district and commune level time and in line with project communication, meetings, and field road responsible for road agreements. Will be interested if work between project authorities rehabilitation. rehabilitation, community specific (negative) impacts to to ensure everyone is updated on Special consultation, land women. timelines, objectives, mitigation attention to acquisition. measures, etc. include Commune Project billboards. Women’s Group and For MRD component also consulted MPWT and as part of National Stakeholder MRD Gender Consultations to disclose RF, IPPF, Group. SEP and ESMF. Specific government Given the fact that roads link Ongoing communication, meetings Government ministries and departments various sectors and services there and field work as needed to ensure authorities at the national, provincial, will be many government relevant government groups are needing to be district and commune level stakeholders interested in updated on timelines, objectives, consulted on that may need to be rehabilitation or that may need to mitigation measures, etc. road consulted due to their area be consulted. This will be specific Disclosure of ESMP and other rehabilitation, of responsibility (for to each road section and will need project documents. Local or those that instance health centers or to be defined with local consultations disclosing RP and may be schools). authorities. ESMP. interested Project billboards. For MRD component also consulted as part of National Stakeholder Consultations to disclose RF, IPPF, SEP and ESMF. Wildlife and environment Will want to ensure that road Meetings and ongoing NGOs NGOs that have projects in rehabilitation does not exacerbate communication as needed to interested in the Kratie area (PR 377) pressures on critical wildlife ensure groups are updated on environment (dolphins), that waste is managed timelines, objectives, mitigation and/or appropriately, that noise does not measures. Disclosure of ESMP. dolphins – disturb dolphins, etc. Local consultations. Project MPWT billboards. Component only Group Characteristics Interest or Concern Proposed Strategies (further information also in Tables 4 & 5) Affected Stakeholders MPWT involved World Wildlife Fund (WWF) experienced NGO for join monitoring of Mekong River dolphin population along one section of the road which passes to Mekong River. NGOs interested in ensuring Will want to ensure project does Meetings and ongoing NGOs benefits to women as well not create negative impacts for communications, including on GAP interested in as dealing with issues women or children and ESMP relevant parts. Disclosure gender relating to gender-based of ESMP and RP. Local violence consultations. Posters on gender issues. For MRD component also consulted as part of National Stakeholder Consultations to disclose RF, IPPF, SEP and ESMF. If IP groups are identified, Will want to ensure project does Consulted as part of National NGOs working NGOs interested in ensuring not create negative impacts for IP Stakeholder Consultations to on IP issues – benefits to IPs as well as groups, including their culture and disclose IPPF. Further consultations MRD protection of these groups, access to land and livelihood if IPs are identified during project Component in particular issues relating sources implementation. to land and culture of IPs Ensuring traffic standards As a result of road rehabilitation Meetings and ongoing consultation Road Safety are followed and the road speeding and traffic may increase, on road safety measures. Network safety is a priority and road potentially leading to an increase Disclosure of ESMP. accidents and deaths are in road accidents and/or deaths if Independent Road Safety Auditor reduced road safety is not well managed has been involved by MPWT to conduct safety assessment of detailed designs. Road safety information campaigns will be organized by MPWT along project roads. For MRD component also consulted as part of National Stakeholder Consultations to disclose RF, IPPF, SEP and ESMF. Independent Road Safety Auditor has been involved by MPWT to conduct safety assessment of detailed designs. Road safety information campaigns will be organized by MPWT along project roads. Suppliers of materials for Potentially low interest in the Due diligence conducted by Supply Chain road construction, such as project but reasonable interest by contractors to make sure goods cement, food, safety gear, project authorities, in particular acquired for road construction etc. MPWT and MRD, as well as donors come from sources with labor (World Bank), to ensure good standards and no child or labor standards and no indentured indentured labor labor and/or child labor STAKEHOLDER ENGAGEMENT PLAN The objectives of the Stakeholder Engagement Plan are to: • Offer opportunities for stakeholders to raise their concerns and submit their opinions, to incorporate this into the project when possible, and to provide this feedback to stakeholders; • Create avenues for complaints handling and grievance management; • Create opportunities for information sharing and disclosure; • Foster strong project community relationships; • Ensure meaningful consultation and the consideration of stakeholder’s expectations and concerns into the implementation arrangements for the programme, including feedback on environmental and social mitigation measures and their implementation. In order to achieve this, the Project and AF will: • Provide meaningful information in a format and language that is readily understandable; • Provide information in advance of consultation activities when possible; • Disseminate information in a manner and location easy for stakeholders to access it; • Establish a two-way dialogue that gives the Project and stakeholders the opportunity to exchange views and information, and have issues heard and addressed; • Ensure inclusiveness in representation of views, including those of women, the elderly, people living with a disability and other vulnerable people as necessary; • Ensure any obstacles to participation that are identified are removed so that views of different stakeholders can be captured; • Ensure there are clear mechanisms for responding to people’s concerns, suggestions, and/or grievances; • Incorporate feedback into project or program design, and report back to stakeholders; • Monitor stakeholder engagement activities and include project stakeholders in monitoring to the extent possible; • Incorporate stakeholder engagement as part of the CRCIP-team management responsibilities in both MPWT and MRD, and ensure staff, in particular the Environment and Social Officers (ESOs) in both ministries, are equipped with specific responsibilities and budget. The Project and AF engaged and will continue to engage at different stages: during the initial design of road rehabilitation, detailed design, prior to civil works commencing and during, and post-civil works. Engagement will vary during the life of the project and this SEP will be dynamic and flexible to these changes. The SEP should be read together with other project documents (i.e. ESMP, RP, RF, ESMF, IPPF and ESCP). There will be several ways to engage with stakeholders and the Project and AF choose the most appropriate method depending on the type of stakeholder and the goal of engagement (see Annex 2 for a description on types of methods). This SEP is has been updated following consultations that took place during the project preparation phase, incorporating minutes of meetings and relevant comments from project stakeholders. Throughout the project, the SEP is considered a living document and updated as needed. The most recent update was made to accommodate the AF). Disclosure of Information Disclosure refers to making information accessible, and in a manner that is appropriate and understandable to interested and affected parties. Disclosure of information will be an ongoing process in CRCIP with defined stages: before World Bank project appraisal, and during project implementation. During all stages, project information will be disclosed in a way that is appropriate to the different range of stakeholders and in both English and Khmer as appropriate. The guiding principles will be to: • Be transparent • Present information in a straight-forward manner • Disclose documents as early as feasible • Use disclosure to support consultation activities • Provide meaningful and useful information, and • Ensure information is accessible. Before World Bank Project-Appraisal (i) Purpose, nature and scale of the Project and its components, including potential risks and impacts to local communities from an environment and social perspective plus ways to enhance project benefits, and documents discussing these for MPTW and MRD’s components: ESMP, ESMF, Draft RP, RF, IPPF, ESCP and this SEP. During Project Implementation (i) Detailed impacts, mitigation measures, and project schedule: ESMP and Detailed RPs (and IPPs if relevant); (ii) Job opportunities; (iii) Trainings on gender, labour rights and health, as appropriate; (iv) Monitoring reports. Main methods for disclosure are summarized in Table 3. Table 3. Disclosure of Documents Method of Target Project Stage List of Documents Timetable/ Location Responsibilities Disclosure Stakeholders Prior to World MPWT: ESCP, Local First quarter 2020 Affected people MPWT PD/PM, Bank Appraisal SEP, ESMP and consultations in and other ESOs, GDR (for Draft RPs locations in NR interested land acquisition) 7, NR 73 and PR parties as 377/377a. appropriate. Project website MRD: ESCP, SEP, National First quarter 2020. Relevant MRD PD/PM and ESMF, RF and Consultations Ministries ESOs IPPF in Phnom Penh. working in, or with an interest Project website in road rehabilitation. NGOs and CSOs may also be included Project Public Local March 2020 onwards People impacted MPWT PD/PM, Implementation Information consultations. (post World Bank by land ESOs, GDR and Booklets. Detailed appraisal) acquisition, Implementation RPs Consultations including those Support and Including info on with Affected voluntarily Works eligibility, People (APs) donating Supervision entitlement Consultant matrix, timelines, (ISWSC) GRM and/or options for One-on-one voluntary meetings with donations APs Project website Process for Village level During project People with MPWT and MRD voluntary consultations, preparation (for assets on road’s PD/PM, ESOs, donations, house-to-house MPWT) in first COI ISWSC/DDIS including consultations quarter 2020. information about Additional rights and option consultations to refuse following Detailed Design in first quarter 2021. When project roads are defined (for MRD) ESMPs, in Local Local consultations Affected and MPWT and MRD particular consultations and disclosure of interested PD/PM, ESOs expected impacts document in stakeholders and ISWSC/DDIS and mitigation Trainings to February 2020. Other measures in Contractors activities from March particular those 2020 onwards impacting Training to community workers members’s health and safety, jobs, Public Boards civil works timeline, staff Radio code of conduct, road safety Newspaper information. Posters Code of Conduct Project website Monitoring Local Likely July 2020 MPWR, MRD, MPWT and MRD reports consultations onwards GDR, affected PD/PM, ESOs and project stakeholders and ISWSC/DDIS website and World Bank Key elements in Local Locally in affected IPs impacted by MRD PD/PM, IPP (such as Social consultations, villages, if any the project, with ESOs, DDIS Assessment, include special procedures for consultations consideration FPIC if applicable, separated by for women GRM, etc.) if gender and/or and/or the applicable (MRD age group vulnerable. Component only) Pictorial Also include IP posters and/or NGOs active in in local the area (TBD) language Village announcement Trainings (on project process, GRM, gender and/or other issues as relevant) Other as may be desirable by IPs Stakeholder Consultations Consultation is a two-way process of dialogue between the CRCIP project and its stakeholders. CRCIP and AF consultations provide opportunities to share information about the project, and gather feedback, including on issues such as working conditions for contractors, engagement of women, and ways to mitigate potential project risks, particularly to vulnerable groups. Some helpful criteria that s guide consultations with local-level stakeholders, in particular affected people, include: (i) Face-to-face consultations should be inclusive of all stakeholder groups for different sections of the roads, such as women, elderly, people living with a disability and other vulnerable persons, including breaking it down by gender and age when appropriate; (ii) One-on-one household interviews and focus groups will be conducted in a locally/culturally sensitive manner and without external interference or pressure so that interviewees can speak freely; (iii) Notices of meetings and surveys should be sufficiently notified in advance at prominent locations and information should be disclosed ahead of time when applicable; (iv) Comments and suggestions received from participants should be collected and incorporated into this SEP, other project documents, and in ongoing project implementation as much as possible, and stakeholders should be made aware how this was done in follow-up meetings/consultations. Consultations with Indigenous Peoples (if relevant) This SEP should be coordinated with the IPPF and, if relevant, with IP Plans. If IP groups are found in the MRD project component, an assessment will be conducted to determine whether circumstances requiring Free, Prior and Informed Consent (FPIC) apply and/or are desirable. However, this determination will be made with greater certainty when MRD components are defined and if IP groups are found, based on the project’s IPPF. Determination on whether FPIC applies should be agreed with the World Bank considering the requirements of the Environmental and Social Framework (ESF). Regardless of FPIC, special attention should be given to the need for consultations with IPs, aligned with IPPs and guidance in the IPPF, if IP groups are identified in the MRD road components. Methods of Consultations Depending on the stakeholders, the most appropriate method of consultations is selected by the Project and AF. In some cases, national consultations may be the best method to disclose project information, such as when targeting national government ministries (see 3.2.2.1). Meanwhile, local consultations are essential to inform local people and authorities about the project (see 3.2.2.2). There are also other forms of consultations that need to be considered and used as relevant. For example, Focus-Group Discussions are an effective method for gaining insights into specific issues, such as the project’s impact on women. On the other hand, small group trainings – divided by gender when appropriate – provide good opportunities to discuss project impacts and mitigation measures, such as a training on sexually transmitted diseases. This is further explained below and in Annex 2. 3.2.2.1 National Consultations National Consultations are particularly useful to target government representatives, NGOs and other interested groups who have an interest in the project and may also have an ability to influence it. National Consultations were held by MRD during the parent project preparation in 2020, in order to disclose and discuss the draft versions of the RF, IPPF and SEP with interested stakeholders as defined by this SEP. The minutes of the consultation carried out by MRD during project preparation can be found in Annex 3. Further consultations, on MRD and/or MPWT project components, have been organized during detailed design will be maintained during monitoring of civil works. Consultation minutes will be recorded, and recommendations will feed into project design as appropriate (see Annex 1). Stakeholders will also be informed, via email or letter communication, about how suggestions were taken into account and/or incorporated. Further stakeholders workshops could take place at other stages of the project. 3.2.2.2 Local-Level Consultations Local consultations involve mainly face to face group meetings. In some cases, one-on-one consultations or focus group discussions (FGD) may also be carried out, especially to reach and capture the views of vulnerable or disadvantaged groups. Particular emphasis should be placed in seeking out the voice of women and vulnerable groups, such as through female-only FGDs. In the case of women, the Project and AF need to ensure consultation activities are conducted at a time that is convenient to them, that activities such as FGDs are run by women (particularly for sensitive topics like health or sexual issues), and that women and/or vulnerable groups are representative. During project preparation (January 16-17, 2020) MPWT carried out four local consultations at different locations with affected and interested stakeholders as defined by this SEP, to disclose and discuss the project and SEP, ESMPs and RPs, including options for grievance redress. Additional local consultations were carried out by MPWT before the construction activities (May-October 2023). Similarly, Selected minutes of these meetings are included in Annex 4. MRD carried out local consultations in December 2020 during project preparation, at different locations with affected and interested stakeholders as defined by this SEP, to disclose and discuss the project documents including SEP, ESMPs and RPF, including options for grievance redress. Public consultation by MRD continued during project implementation – below table presents the summary of the sex-disaggregated number of participants during the public consultations conducted during the period March to July 2022. Participants During Consultations Presented by Sex, Date and Venue Participation Road No. Place/Venue Date Time section M F Total Preycha Khnong 1 KC-1 19 April 2022 9:00- 11:15 a.m. 46 16 62 Pagoda 2 KC-2 Sar Arng Pagoda 19 April 2022 2:00- 4:20 p.m. 130 65 195 Trapeang Pon 3 KC-3 20 April 2022 2:00- 4:45 p.m. 28 17 45 Village Thmey Padoda in 4 KC-12 29 April 2022 9:00- 11:30 a.m. 41 32 73 Trach village Arak Village in 5 KC-24 31 May 2022 9:00- 11:25 a.m. 52 25 77 Trapeang Kor 6 KC-39 Thlea Pagoda 29 April 2022 2:00- 4:15 p.m. 46 81 127 7 KC-57 Chhoeu Bak 20 April 2022 9:00-11:30 a.m. 82 35 117 Total 425 271 966 In addition to public consultations, the baseline socioeconomic survey team conducted a baseline households survey participated by 546 (273 or 50% females) respondents in the project areas for the period April to May 2022. Apart from the household interviews, separate FGDs and key informant interviews were conducted with some Village/ Commune Leaders, teachers, students, IPs, and women in selected project areas in the 3 provinces covered by the proposed project. These were participated by a total of 48 participants (17 females or 35.4%). Overall, the total number of people consulted in the project areas from various methodologies (public consultations, FGDs, key informant interview, meetings, social survey using survey questionnaire) is over 966 people. Local-level consultation will continue by MRD and MPWT throughout project implementation as detailed in this SEP. Selected minute of consultations are included in Annex 3 and 4. 3.2.2.3 Trainings One important way to engage stakeholders is through trainings on important topics related to the project such as road safety, gender, labor rights (for both men and women), child labor, HIV/AIDS and STDs and gender-based violence. Since some of these topics are quite sensitive, measures may need to be in place, such as ensuring some trainings are done in female-only or male-only groups, or that they are facilitated by men or women, as appropriate. Community trainings should also include topics such as the grievance redress mechanism and road safety. Road safety training should also be targeted at key stakeholders such as schools, as well as young men, as they are disproportionally the biggest victims of road accidents in the country. Trainings may be delivered by the ESOs, DDIS/ISWSC or NGOs or CSOs with experience in a particular topic. 3.2.2.4 Consultations with workers and staff To minimize the influx of labor, the project strives to maximize the recruitment of unskilled workers from within the local community. If women in the area express interest in employment opportunities, it is also recommended to set a target of 15% female unskilled worker participation. Furthermore, contractors and their staff need to be well consulted and trained on sensitive issues, including being good neighbors (for staff from outside the project area), Staff Code of Conduct, gender-based violence, gender, labor rights, child labor and HIV/AIDS and STDs. Workers also need to be aware of construction milestones and to have knowledge and access to a worker’s grievance redress mechanism (as per their contract) as well as the project’s GRM detailed in this SEP. Contractors and their staff will be mainly consulted through trainings, on-site interviews, and through regular feedback with supervisors and the DDIS/ISWSC consultants. Table 4 summarizes consultations activities. Table 4: Stakeholder Consultation for MPWT and MRD Components Project Phase Stakeholder Topic Method Location/ Views of Women Responsible Frequency and/or Vulnerable Prior to Provincial, The project, Field visits and Project Asking questions MPWT/MRD and World Bank District and location of discussions provinces, 2019 - on women and WB team Appraisal commune level roads, 2020 vulnerable and authorities potential incorporate impacts and commune mitigation women’s groups measures in discussions Local Introduce the Informal Project Interviews with MPWT/MRD communities project and interviews provinces women and PD/PM, ESOs with and local environmental during field vulnerable as support from authorities and social visits, village- MPWT: First applicable Consultants impacts, GRM, level meetings, quarter 2020 etc. local consultations. MRD: Estimated fourth quarter 2020 People affected Land Local Project Interviews with MPWT/MRD PD by land acquisition consultations, provinces women and and GDR acquisition impacts, house-to- vulnerable as entitlement, house. MPWT: First applicable process, GRM, quarter 2020 process for voluntary MRD: Estimated donations, etc. fourth quarter 2020 Relevant The project, Local MPWT: Project Involve groups MPWT/MRD government location of consultations provinces, first such as Ministry PD/PM, ESOs with agencies, NGOs roads, quarter 2020 of Women’s support from and CSOs (see potential National-level onwards Affairs and/or Consultants Section 2.22 for impacts and consultations NGO working on full list of mitigation with selected MRD: Phnom gender issues potential measures stakeholders Penh, first interested quarter 2020 stakeholders) Project People those Detailed Local MPWT: Ongoing Focus group MPWT/MRD Implemen- living in the ESMPs. Exact consultations, fourth quarter of discussions with PD/PM and ESOs, tation proximity of extent of FGD, job 2020 onwards women and ISWSC/DDIS project roads, works, announcement vulnerable, including schools including s, billboard on MRD: Expected including IPs if and hospitals as potential road safety, fourth quarter of relevant. Priority relevant, and impacts, trainings on 2020 onwards in unskilled jobs. those running timing, project gender businesses GRM, jobs, community health and safety People affected Detailed RPs, Local In field during FGD with women MPWT/MRD by involuntary land consultations, detailed-design and vulnerable, PD/PM and ESOs, land acquisition acquisition house-to- through project GDR, ISWSC/DDIS impacts of the house MPWT: first baseline and project, consultations quarter 2020 entitlements for procedures, onwards vulnerable group timing, including IPs if entitlements, relevant Project Phase Stakeholder Topic Method Location/ Views of Women Responsible Frequency and/or Vulnerable GRM MRD: Expected fourth quarter of 2020 onwards People Project Local MPWT: first FGD with women MRD PD/PM and voluntarily benefits, consultations, quarter 2020 and vulnerable, ESOs, ISWSC/DDIS donating land rights, options house-to- onwards including IPs if to refuse, house relevant timeline consultations MRD: Expected fourth quarter of 2020 onwards IP groups, if TBC - Project TBC - Local TBC - Expected TBC - FGD with MRD PD/PM and relevant (MRD impacts and consultations, fourth quarter of women and ESOs, DDIS, IP Component benefits, IPPF, Social 2020 onwards vulnerable Consultant (TBD) only) GRM, info Assessment gathering for SA and IPP Road Users Safety, timing Signs, posters, Before and Focus on training Contractor and/or of works trainings on during civil mothers to raise road safety road safety works awareness of consultant, road safety at supervised by ESO home and DDIS/ISWSC Project workers Code of Trainings and Before and Specific gender Contractor, Conduct, posters of during civil trainings, more supervised by ESO community code of works TBD depending and DDIS/ISWSC health and conduct at on staff safety, labor worker’s standards, camp, GRM trainings on gender and community health. Supply Chain Labor Due diligence Before N/A Contractor, standards, in checks and contracting with supervised by ESO particular meetings supply chain and DDIS/ISWSC indentured and child labor Timelines The following tables provide a summary of key activities. Table 5: Indicative Timeline for MPWT Component Activity Project Phase Timeline Responsibility Location Field visits, initial Conceptual Design, Field visits and initial MPWT, ESOs, Project provinces consultations, local- Prior to World Bank discussions during the consultants and GDR level meetings to Appraisal second-fourth quarter (for land acquisition) introduce project, 2019. Formal local information gathering consultations took for ESMP and RP, local place on January 16-17 consultations and 2020. disclosure and discussion on Draft RPs, SEP and ESMP (MPWT component) Detailed measurement Implementation: First-second quarter Contractor (for design), Project Provinces of land acquisition Detailed Design 2021 GDR, ESOs and ISWSC impacts. Preparation of Detailed Resettlement Plans and/or confirmation and documentation of voluntary donations, consultations with affected people, etc. Works commence, Implementation: Civil Second quarter 2021 GDR (for land Project Provinces implementation of Works onwards acquisition), ESOs, Detailed RP ahead of Contractor, ISWSC civil works (i.e delivery of entitlements), hiring of local workers, trainings on gender, trainings for contractors and staff, road safety, etc. Table 6: Indicative Timeline for MRD Component Activity Project Phase Timeline Responsibility Location National consultations Conceptual Design, March 5, 2020 MRD and consultants Phnom Penh to disclose and discuss Prior to World Bank documents for MRD Appraisal components (RF, IPPF and ESMF) Local consultations, to Implementation: Expected fourth MRD and consultants Project Provinces introduce project, Detailed Design quarter of 2020 screening on IPs, extent onwards of land acquisition, voluntary donations, detailed design, project impacts, etc. If land acquisition Implementation: TBD GDR, MRD and Project Provinces impacts, detailed Detailed Design consultants measurement and preparation of Detailed RPs. Disclosure of ESMP, Implementation: TBD MRD and consultants Project Provinces voluntary donations, Detailed Design (and GDR if land RPs if applicable acquisition) If applicable, If IPs are found, in line TBD ESOs with support from Project Provinces preparation of with WB ESS7, in MRD DDIS (additional IPP Indigenous Peoples’ project roads consultant may also be Plan and Social needed) Assessment Works commence, Civil Works TBD Contractor, ESOs, Project Provinces implementation of Design and Supervision Detailed RP ahead of civil works (i.e delivery Consultants, GDR (if of entitlements), hiring land acquisition) of local workers, trainings on gender, trainings for contractors and staff, etc. Delivery of IPP if applicable. Reporting Back to Stakeholders Consultations with stakeholders serve as the main mechanism for informing them about the project and gathering their feedback. MPWT and MRD ESOs will be responsible for ensuring that notes of project meetings and consultations are taken, and that comments are incorporated into project documents when applicable. Stakeholders who provide specific suggestions will be followed up with after consultations with feedback on how their comments were taken into account. Particular attention will be paid to considering and incorporating gender aspects into the project. If applicable, comments and views of Indigenous Peoples will be incorporated in line with the project’s IPPF and WB ESF 7, under the umbrella of Free, Prior and Informed Consent. The method of reporting back to stakeholders depends on the stakeholders themselves. There are essentially two main methods: - For National-level stakeholders, an email and/or official letter will be sent after workshops on how comments/suggestions were taken into account; - For local stakeholders, follow-up meetings/consultations will be conducted to let stakeholders know on how comments/suggestions were taken into account; - For Indigenous Peoples, if relevant, ongoing consultations in line with this SEP and the IPPF will ensure that IP views are incorporated and that they are informed of this. GRIEVANCE REDRESS MECHANISM The grievance mechanism seeks to resolve concerns through a culturally appropriate, easily accessible, understandable, and cost-free process. Grievances can be filed if individuals believe the Project is adversely affecting the community, the environment, or on their quality of life. Stakeholders are also welcome to submit comments and suggestions. The ESO’s of MPTW and MRD are responsible for receiving and resolving in a fair, objective, and constructive manner, all concerns or complaints raised by project affected persons (PAPs). Their broad responsibilities of the grievance management include: • Developing and publicizing the grievance management procedures; • Receiving, reviewing, investigating and keeping track of grievances; • Adjudicating grievances; • Monitoring and evaluating fulfilment of agreements achieved through the grievance mechanism. In the interest of all parties concerned, the grievance mechanism is designed to resolve disputes as expeditiously as possible. A recommended timeframe for the resolution of a complaint should be targeted within two weeks. In the CRCIP it is envisaged there could be four types of grievances: • Grievances relating to land acquisition, that follow the Resettlement Plan’s GRM (detailed in the project’s RF/Draft RPs); • Grievances directly related to program implementation (including relating to environmental and social impacts, health, worker’s camp, road safety, etc.); • Grievances related to Indigenous Peoples (if applicable), and • Job-related disputes. MPWT and MRD have developed GRM system in line with the project requirements, Stakeholder Engagement Plan and Labor Management Procedures. GRM is currently functioning and accessible to all stakeholders. As works have entered active phase, MPWT and MRD are conducting additional refresher outreach and information disseminations about GRM. Grievance Process Stakeholders are consulted about this grievance mechanism during the stakeholder engagement process to ensure it accessibility and adequacy. Grievances related to land acquisition shall follow the procedures outlined in the RF/Draft RPs. All information about grievance procedures, grievance forms and responses will be available in English and Khmer. In order to facilitate women and vulnerable people’s access to the mechanism, they will be specifically consulted to ensure they are able to access the grievance mechanism. Steps in Submitting Grievances Wherever possible, the project team will seek to resolve the complaint as soon as possible, and thus avoid escalation of issues. However, where a complaint cannot be readily resolved, then it must be escalated. • The first level of complaint resolution, following traditional methods in Cambodia, should be the Village and/or Commune level as described above2 who may be able to resolve issues on the spot. The Village/Commune level, specifically the Village Chief and/or Commune Chief, should record the grievance and how it was resolved and communicate it to MPWT/MRD’s 2 In the case of IPs, this may need to be adapted to an IP community leader. Environment and Social Officers (ESO). In cases where grievance is related to a labour dispute, the grievance may be first submitted to the contractor and/or human resource staff of the contractor directly. • In cases where grievances cannot be resolved on the spot, the second level of complaint people will be able to file grievances directly with the ESO. People will have been informed of the ESO’s contact information during consultations. The ESO will be able to record the grievance and offer a solution within 15 days, consulting with the MRD Project Manager and Director, as needed. This may include a visit to the project site by the ESO if necessary. There are no fees or charges levied for the lodgment and processing of grievances for level one or two. • In cases where grievance still cannot be resolved, or not resolved to the satisfaction of the person making the complaint, level three is that the person has the right to submit a complaint to the District or Province authorities, as desired by the complainant. The Complainant could also decide to submit to complaint directly to the Courts. The complainant will bear the cost for these steps but will be reimbursed for their expenses by the IA if their complaint is successful. Recording Grievances Established and managed by the MPTW and MRD’s SOE, a complaints register was established as part of the project to record any concerns raised by any stakeholder during the implementation of this project. Any serious complaint will be advised to the World Bank within 24 hours of receiving the complaint. A summary list of complaints received, and their disposition, along with key statistics on the number of complaints and duration taken to close out, must be reported yearly. Each record is allocated a unique number reflecting year and sequence of received complaint (for example 2019-01, 2019-02 etc.). Complaint records (letter, email, record of conversation) should be stored together, electronically or in hard copy under the responsibility of the MPWT and MRD’s ESO. Grievances will be recorded in a Grievance Logs (Table 7). This information will include: • Stakeholder name and contact details (if not anonymous); • Details of the nature of the grievance; • Date received, manner in which it was responded to, and • How it was submitted, acknowledged, responded to and closed out. Grievances can be submitted anonymously or the aggrieved person can also request their name be kept confidential. Responsibility for the Grievance Log will be with the ESO office and Project Directors/Managers in MPWT and MRD. Table 7: Sample Grievance Log for MPWT and MRD Components Grievance Log Name of Sex Contact Date Details of the To Actions to Date How was the Complainant (M/F) info Received nature of the whom resolve grievance was response (or grievance was grievance settled provided? anonymous) grievanc (and at what (environmental e stage) mpacts, social submitt impacts, labour, ed health, etc.) IMPLEMENTATION, MONITORING AND REPORTING Implementation Responsibilities Institutional arrangements for implementation follow the Government’s institutional structure, in this case with the Ministry of Public Works and Transport (MPWT) and the Ministry of Rural Development (MRD) as the Implementing Agencies (IA) for the project. MPWT and MRD have project teams in charge, each with a Project Director in the lead, a Project Manager and Environment and Social officers (ESOs). The Stakeholder Engagement Plan is the responsibility of MPWT and MRD Project Directors (PDs), Project Managers (PMs) and Environment and Social Officers (ESOs). They will guide the process of stakeholder engagement throughout the preparation and implementation of the CRCIP and AF. Both ministries have an ESO office with staff and budget, and it will be the responsibility of this office to oversee the delivery of this SEP. Certain parts of the SEP, as detailed above, are also the responsibility of contractors or consultants, and the ESO oversees this work as appropriate. MPWT and MRD ESOs report to their respective Project Managers and Directors. The ESOs, under the guidance of the PDs/PMs, are responsible for: • Leading, or supervising, consultations, as per the SEP; • Leading, or supervising, the disclosure of information, as per the SEP;
 • Reporting on grievance resolution, as per the SEP; • Review monthly monitoring reports provided by contractors and/or consultants; • Regularly reporting to the Project Directors. Stakeholder engagement should be periodically evaluated by the Project in line with overall monitoring and the ESMP, RPs and other relevant project documents. The Project strives to include project stakeholders in monitoring activities. The ESO has been supported by international consultants during the project preparation phase, and trainings to the ESO on the WB ESF and stakeholder engagement have been conducted. Additional capacity building of the ESO is provided under the project and AF by the DDIS/ISWSC consultant as mentioned in Table 8 below. Table 8: Staff and Responsibilities for SEP Activities Staff Responsibility • Reviews and approves monthly reports on grievance redress and stakeholder Project engagement Director • Keeps World Bank informed on the implementation of the SEP • Oversees ESO and the process of grievance redress and stakeholder engagement Project • Submits monthly reports to the Project Director Manager MPWT/ • Implements stakeholder engagement activities as described in the SEP, including MRD consultations, disclosure, trainings on gender-based violence, road safety, etc. • Coordinates with village and commune authorities and contractor on the grievance redress mechanism, following up that grievances are recorded and promptly resolved • Oversees stakeholder engagement activities being conducted by the contractor and/or ESO DDIS/ISWSC consultants • Coordinates with other agencies involved such as GDR • Leads the process of consultation on voluntary donations (for MRD component) • Leads the process of identification of Indigenous Peoples (for MRD component) • Leads consultations on land acquisition, including on the detailed measurement survey, calculation of entitlements, compensation rates, project schedule, etc. MEF GDR • Responsible for its own GRM relating to land acquisition • Carries out consultations with stakeholders on project timeline, mitigation of civil work activities (such as dust, traffic), informs stakeholders about jobs • Ensures careful consideration of women and vulnerable groups, including them in consultations and that they don’t miss out on job opportunities Chief Contractor • Conducts training on Code of Conduct for workers, including on appropriate behavior Engineer and relations with community and gender-based violence • Conducts trainings and awareness activities on road safety • Conducts due diligence on supply chain to screen for child labor and indentured labor • Conducts site visits and interviews on to assess progress of voluntary donations and/or land acquisition to review progress and identify any issues • Assesses the progress, accessibility and efficiency of the GRM DDIS (for • Conducts trainings on gender-based violence, HIV/AIDS, road safety and others as Environmen described in this SEP and/or as required by MPWT/MRD MRD)/ t and Social ISWSC (for • Assists in the identification of Indigenous Peoples, working with the ESO Expert MPWT) • May be tasked with preparing the Social Assessment and IPP if relevant, or this may be the task of a separate consultant • Builds capacity of ESO staff to deliver SEP Contact details for both Implementing Agencies is through the MRD contact listed below: Ministry of Rural Development (MRD) Name: Mrs. Thou Chantha Phone: 012 563 161 Address: ESO in DRR, MRD. Chanthathou678@gmail.com Internal Monitoring The objective of Internal Monitoring relating to the SEP, is to oversee its implementation to ensure targeted consultations and disclosure activities are taking place. Internal Monitoring will be led by the ESO of MPWT and MRD, under the overall guidance of the Project Directors and Managers. The involvement of local communities in monitoring activities should be encouraged. Internal Monitoring will consist of monthly reports during the implementation of the project, part of overall monitoring as per the ESMP. Monitoring on RPs is led by GDR and this arrangement is detailed in the RPs/RF. As mentioned, Indigenous Peoples should be particularly involved in monitoring impacts that affect them, and this would be detailed in an IPP. Monitoring should focus on: • Level of understanding of the project and project objectives, including in relation to labor and community health and safety; • Levels of impacts within expected parameters (more/less); • Community feedback incorporated into project design and planning; • Adequacy and success of implementation of mitigation measures; • Main grievances and efficacy of GRM; • Overall community satisfaction; • The process for voluntary land donations (MRD Component); • Ease of approaching contractors and/or the ESOs, including timely acknowledgement and resolution of questions and/or complaints; • Type of information disclosed; • Methods used for stakeholder engagement; • Minutes of consultation meetings; • Number of staff working on Stakeholder Engagement, and • Plans for the next month and long-term plans. Monitoring specific to land acquisition and/or IPs will be done in line with RPs and IPPs (if relevant). Monitoring by ISWSC/DDIS As part of the ESMP, ISWSC (for MPWT component) and DDIS consultants (for MRD component) monitor SEP activities. Monitoring topics include: • Adequacy of stakeholder engagement, including activities, staffing and budget; • Review of grievances submitted, time to respond, resolution of grievances and complainant’s satisfaction with the process; • Interview of sample households to assess satisfaction with stakeholder engagement and knowledge of the project and related programs. Additional monitoring on land acquisition and/or IPs may also be relevant in line with project RP and IPP (if applicable). ANNEX 1 Documentation of Consultations Title of Consultations: Location and Date: [name of the village/place and date] Objective and agenda: [explain the objectives and agenda of the consultation] Participants: [which stakeholders targeted, how stakeholders were invited, number of participants who attended and their gender and if they are ethnic groups. Note information on vulnerable groups] Summary of the Consultation: [describe the format/style of the consultation, who facilitated it, the language used, brief summary of information presented] Questions/ Comments made and responses: [summarize the main questions asked and the responses given] Photos ANNEX 2 Methods for Stakeholder Engagement Method What it Used For Information Boards in Commune Offices, worker’s camp and other • To disseminate information, announce meetings, advertise jobs relevant locations Project Information • To provide clear and summarized information about the project and particular Booklets impacts and mitigation measures (such as land acquisition and environment) Summaries of Environmental and Social • To provide summaries of main environmental and social documents (ESMP and Impact Reports RPs) and how project impacts are being mitigated Correspondence by • Distribute project information to government officials, CSOs and NGOs phone/ email/SMS • Invite stakeholders to meetings Print media and radio • Disseminate project information to large audiences, announce meetings, announcements advertise jobs • Solicit views and opinions • Enable stakeholders to speak freely and confidentially about ideas or concerns • Get information regarding sensitive issues such as Gender Based Violence (GBV), One-on-one interviews and/or Focus Group labor influx, women workers, child labor, etc. Discussions (FGDs) • Information gathering on, and consultation with, IP groups (if relevant) • Social due diligence (on supply chain, IP issues, voluntary land donations, involuntary land acquisition, other) • Project monitoring • Present project information Formal meetings and • Allow stakeholders to provide their views and opinions consultations (national/ • Build relations with high level stakeholders and ensure initiatives of different provincial) ministries, donors and/or NGOs are well aligned • Distribute/disclose technical or other project documents • Present/disclose project information to communities and other stakeholders in the project area • Allow stakeholders to provide their views and opinions on the project, including proposed Grievance Mechanism • Announce project initiatives/jobs (such as hiring local people, including women) Village-level meetings • Conduct trainings on relevant topics (such as road safety, gender) • Discuss IP issues (if relevant), involuntary land acquisition and/or voluntary land donations • Build relationships • Project monitoring Small group trainings • Target specific groups of people in trainings or meetings (for instance, targeting contractors to train on GBV, conducting community trainings on road safety, etc.) • Gather information from individual stakeholders that may be specifically Surveys (i.e. impacted by the project, such as by loss of assets or relocation, or who are socioeconomic, inventory of losses, other) voluntarily donating land • Gather information on a specific topic (such as IPs) Website and social media • Disclose project information, project reports, timelines, project updates ANNEX 3 Minutes of the MRD public consultations [1] Public Consultation in Thmei Commune, Kratie Province Held on 15 March 2022 at 8:30 AM to 10:30AM A. Date and Time: 15 March 2022 at 8:30 to 10:30 AM B. Venue: Thmei Commune Office, Kratie C. RCIP Team to Join the Consultation Meeting: 1. Mr. KAO Vibol, Chief of Office, PDRD 2. Mr. MOON Ho Yeun (Team Leader), KCI 3. Mr. KIM Hyun Jun (Road Design Engineer), KCI 4. Mr. KEO Chandara, Assistant Resident Engineer, KCI 5. Ms. FELIX, Ester (Social Safeguard Specialist, Int’l), KCI 6. Ms. STO. DOMINGO, Andrelita (Environmental Specialist, Int’l), KCI 7. Ms. NAM, Chivy (National Gender Specialist), KCI 8. Mr. BORA, Seang (National Social Safeguard Specialist), KCI 9. Mr. NIN, Vantha (National Environmental Specialist), KCI C. Purpose of the Meeting: 1. To inform the commune and village leaders/members about the proposed project (RCIP), and selected road sections in Kratie province (including scope of works). 2. To discuss the potential environmental and social safeguard, and gender impacts/issues that may arise during the road construction stage. 3. To gather information about the Indigenous Peoples (IPs) in the selected roads (number of IPs, Number of IP families, exact location and distance of their residence/houses from the existing roads, livelihoods, etc.). 4. To know the perception of the commune/village leaders and local people about the proposed project, benefits the improved roads will provide to them; and what are their worries/concerns, and recommendations. D. Agenda for Discussion No. Agenda Person Responsible 1 Welcome Remarks by Commune Chiefs (Thmei & another commune) Commune Chiefs 2 Introduction of the PDRD and RCIP Team PDRD Rep. & RCIP team 3 Project Overview (RCIP), selected roads in Kratie Mr. Moon/Mr.Kim 4 Potential environmental, social and gender impacts and benefits from Ester, Annie and national improved roads, and mitigation measures to avoid/mitigate impacts consultants 5 Question and Answer (Open Forum) to ask perception of the participants Ms. Chivy and Mr. Vantha on then proposed project; worries and concerns during construction stage, information about IPs in selected roads, and other data needed). Site Visit in selected roads will follow (with the commune/village leaders, PDRD and RCIP Team) Consultation Minutes of Meeting: Welcome Remarks ⚫ Opening Remarks by the Commune Chief in Themei, Kratie Province The Commune Chief of Themei during the Public Consultation at Angtung Vean Pagoda on 15 March 2022 at 9:00 to 10:30 AM mentioned that - ➢ The people who attended the meeting expressed their appreciation to the Ministry of Rural Development for including their commune to have improved roads under the RCIP. Their commune has never been a recipient of good roads. ➢ The project is acceptable to the people and will fully support the project. They will voluntarily clear any obstruction within their property such as trees, fences, billboards and others. ⚫ Opening Remarks by the Commune Chief in Kantourt, Kratie Province The Kantuot Commune Chief during the Public Consultation at Angtung Vean Pagoda on 15 March 2022 mentioned the following: ➢ People are really grateful to know that their road will be improved for the welfare of the people. ➢ With the good access, travel will be easier. ➢ The project is acceptable to the people and will fully support the project. They will voluntarily clear any obstruction within their property such as trees, fences, billboards and others. 1. Introduction of the Participants by Mr. KAO Vibol, Chief of Office of the PDRD gave a brief welcome remarks for the participants, and introduction of the project team members. 2. Project Overview by Mr. MOON Ho Yeun, Team Leader (KCI) provided a brief overview about the project roads selected in Kratie district; the total length, proposed design features for the road improvement project, and requirements needed to compete the detailed design related documents for submission by the Project Team to MRD/WB. Mr. KEO Chandara, Assistant Resident Engineer (KCI) acted as the translator to Mr. MOON’s message. 3. Potential environmental, social and gender impacts and benefits from improved roads, and mitigation measures to avoid/mitigate impacts The Environmental safeguard specialists (Ms. Andrelita Sto. Domingo, International Environmental Specialist and Mr. Nim NIN Vantha, National Environmental Specialist) discussed the environmental safeguard policy of WB, principles and requirements, reports to be prepared, potential environmental impacts and mitigation measures during the construction stage, and other relevant information. The Social safeguard specialists (Ms. Ester Felix, international social safeguard specialist and Mr. Seang Bora explained the WB policy, principle, requirements and documents that need to be prepared during the detailed design stage. Ms. Felix asked the participants whp atre in favor of the road improvement project. As shown in the pictures below, all of the participants raised their hands as proof that they need what are the benefits and long-term impacts of the proposed project to the people including women and children, and other vulnerable groups. The National social safeguard specialist (Mr. Seang Bora) explained the proposed road width and length, and the COI. He also explaind in Khmer the relevant laws of WB and the Government of Cambodia relating to Involuntary Resettlement. The Social and gender specialist (Ms. NAM Chivy) who acted as the translator for the international social safeguard specialist (Ester Felix) explained in Khmer benefits that the proposed RCIP will provide to local people including women, children, IPs, elderly, and other vulnerable population. After the discussion on safeguard and gender related topics, open forum (question and answer followed). The following were raised by the people. ➢ All the participants (106) including 48 (45%) women from 2 communes (Themei and Kantourt) are in favor of the proposed project. They would like the road improvement project to commence as soon as possible. They have expressed strong support to MRD and WB, and government of Cambodia, and are hoping that their commune roads will be considered this time for the rural road improvement. The commune chiefs and seconded by the village leaders, and local people mentioned that they had been waiting for an improved (DBST) road. ➢ Although the proposed project will not trigger adverse impacts such as land acquisition and displacement of people), as the improvement will be contained within the existing road alignment (COI), the participants whose houses are located along the road alignment (but outside the COI) mentioned that they will sign voluntary donation forms. They would like to have improved roads as it will provide long-term benefits to the local people and the commune/district as a whole. ➢ The participants did not perceive any negative impact of the project during the construction stage. They said, they understand that dust, noise, and temporary disturbance will happen only in some road sections with ongoing civil works. Those are expected, and there are mitigation measures. The consultants explained that ESMP will be prepared, IPP, RP, and other related documents for submission/approval by MRD/WB. These plans serve as guide for project implementation team before and during the construction. Likewise, a stakeholder engagement plan will be prepared to serve as a guide for information disclosure, consultation and participation guided by WB and MRD policies in communications/conducting consultation with key stakeholders. ➢ During the public consultation, the team mentioned that the improved road will benefit the residents as this will provide good access to market, schools, hospitals and other facilities. ➢ Women have expressed willingness to work and earn income during civil works. The consultants explained that the contractors will be encouraged to hire local people including women. The contractors will also be provided training on safeguards (policies, contents of the ESMP, RF/RP, IPP, GAP, and other related plans; core lab or standards, health and safety including HIV/AIDS/STD, COVID-19, GBV and CV prevention and awareness, road safety, etc. Community awareness on similar topics will also be conducted for the community members in villages located along the road alignment (RCIP). ⚫ Some Photos During the Consultation Conducted in Themei Commune (15 March 2022) Chief of Office,Mr. Kao Vibol in PDRD Kratie Project team leader, Mr. Moon Ho Yeun provided province welcomed the participants and overview about RCIP, proposed designs, location introduced the project team. and other technical information. Commune chiefs in Kantourt and Themei Commune chief of Themei provided information commune gave opening message. Both about the commune, and the population of IPs in appreciated the proposed project and had the commune. expressed gratitude in advance to MRD/WB. Environment Specialists explained the environment safeguard policy, and other information. Participants during the public consultation Social safeguard specialists explained the policy of WB on IR, and other related information. Social safeguard and gender specialists discussed 100% of the participants raised hands to affirm and about social and gender benefits of the proposed express that they are all interested and highly in project, and other related info. favor of the proposed project. [2] Public Consultation with Commune Leaders of Ampil commune were conducted in KC-12 and KC-39 on 21 and 29 April 2022 in Kampong Cham Province. Minutes of Consultations Conducted KC-12 and KC-39 in Kampong Siem, Kampong Cham on 21 and 29 April 2022 ⚫ Date and Areas Visited Public consultations were conducted on 21 and 29 April 2022 in the villages/communes covered by KC-12 and KC-39 road alignment, these were actively participated by the representatives from the PDRD, District Governor’s Office of Kampong Siem District, Kampong Cham province, commune and village leaders, and community residents, teaches, months, women and other stakeholders. Consultation with the commune learder Consultation with the commune leaders of Ampil commune in KC-39 was conducted on 21 April 2022 and with the monks of Wat Angkor temple on 29 April 2022. MRD PMU, SEO and the DSS project team had regular meeting to provide information, updates on the project, key issues and concerns and progress of the studies and documents being prepared for bidding purposes. Minutes of Consultations Conducted KC-12 and KC-39 in Kampong Siem, Kampong Cham on 21 and 29 April 2022 1. Date and Venue of the Consultations: Consultations were conducted for the period March to April 2022 in the project areas, and on 21 and 29 April 2022 in Kampong Siem district, Kampong Chan province (for KC-12 and KC-39). 2. Agenda The Agenda for the Public Consultations conducted in KC-12 and KC-39 on 21 and 29 April 2022 are shown below. , Kampong Chan province (for KC-12 and KC-39). Agenda Discussed During the Public Consultations No. Agenda Person Responsible 1 Welcome Remarks by the District Representative and PDRD MRD/ PDRD Officer 2 Welcome Remarks by the Commune Chief Commune Chief 3 Introduction of the Participants (RCIP Team/ Participants) PMU/ PDRD & RCIP Team 4 Project Overview (RCIP), and project selected roads PMU/ RCIP Team (PDRD & DSS) 5 Environmental Safeguard (policy, requirements/ procedures, Environmental potential impacts and mitigation measures), and reports Safeguard Specialists, required by WB, and other information. DSS 6 Social Safeguard (policy, requirements/ procedures, potential Social Safeguard impacts and mitigation measures), voluntary donation, reports Specialists, DSS required by WB, and other information. 7 Social and gender related impacts, and benefits from improved Social and Gender roads, and mitigation measures to avoid potential risks Specialists, DSS 8 Open Forum (Question and Answer) RCIP team (SEO/ DSS) 3. Participants Public consultation for KC-39 was participated by the representatives from the MRD SEO, PDRD, DSS Consultants, District Governor’s Office of Kampong Siem District, Kampong Cham province, commune and village leaders, and the villagers along the road alignment (project areas). The total number of people who have participated in consultations on 21 and 29 April 2022 in KC-12 and KC-39 is 224 (122 or 54% females) are shown in the table below. Summary of the Total Number of People who Participated in Consultations in (KC-12 and KC-39), Kampong Siem District, Kampong Cham on 21 and 29 April 2022 Road Date and Place/ Time Participation No. Venue section Male Female Total 1 29 April 2022 9:00- 11:30 Thmey Pagoda in Trach am KC-12 Village 41 32 73 2 29 April 2022, Klea Pagoda 2:00- 4:15 pm 46 81 127 3 29 April 2022, Wat Angkor 1:00-2:00 pm KC-39 Temple 8 3 11 4 21 April 2022, Ampil 2:00 - 3:00 Commune Council Office pm 7 6 13 Total 103 122 224 Photos shown below are taken during the public consultations held in KC-12 and KC-39. Public consultation meeting at KC- 12 held on 29 April 2022 (Morning) MRD PDRD, SEO, DSS safeguards and gender MRD, PDRD, SEO, DSS safeguards and gender team, District Deputy Governor and other local team, District Deputy Governor, Commune and government officials in Kampong Siem District, Village leaders, and community residents Commune and Village leaders, and community participated in the consultation in KC-12 on 29 residents participated in the consultation in KC- April 2022 (pagoda). 12 on 29 April 2022 (pagoda). Public consultation meeting at KC-39 held on 29 April 2022 (afternoon) MRD SEO, PDRD, DSS safeguards and gender MRD SEO, PDRD, DSS safeguards and gender team, District Deputy Governor, Commune and team, District Deputy Governor, Commune and Village leaders, and community residents Village leaders, and community residents participated in the consultation in KC-39 on 29 participated in the consultation in KC-39 on 29 April 2022 (pagoda) April 2022 (pagoda). Consultation meeting at Ampil Commune Consultation meeting in (KC-12) on 21 April (KC-39) on 21 April 2022. 2022. MRD SEO and DSS safeguards and gender MRD SEO, PDRD, DSS safeguards and gender team, Commune and Village leaders, gender team, District Deputy Governor, Commune and focal person participated in the consultation. Village leaders, and community residents participated in the consultation. ANNEX 4 Minutes of Local-Level Consultations on MPWT Component MINUTES ON CONSULTATIONS ON LAND ACQUISITION JANUARY 16-17, 2020 (Several rounds of meeting were also held before and during construction to refresh what has been consulted and reinformed PAHS/PAPs and agreed on the voluntary donations. All documents were recorded and made available). (Sign-in sheets included in Annex 2 of BRP) Total Location Proposed road 4 NR73, NR7, PR377 and PR377A - Dambe commune, Dambe district (PK26+500), NR73; - Seda commune, Dambe district (PK39+800), NR73; Consultations 5 - Sambok commune, Chet Borey district, PR377; - Sandan commune, Sambour district, PR377A; - Kontout commune, Chet Borey district, NR7. Tbong Khmom province Date: 16 January 2020 National Road 73 Time: 2:00pm. to 4:00pm. Facilitator: ESO-MPWT Venue: Dambe District Hall (PK26+500) Boeung Thmei Village, Dambe commune, Dambe district, Tbong Khmom province In attendance list: 45 people Male: 39 people Female: 6 people Meeting agenda and participant expression Time Contents Speaker Key expression note 2:00-2:10 Open speech Mr. Sok Sarith, governor Value of the proposed project and public of Dambe district consultation meeting. Addressed 3 main concerned points as below: 1. The road around the central Dambe district roundabout (PK27+00) at Dambe market needs to be extended wider; 2. Suggest continuing to build a drainage outlet connection to the streams due to the existing 300m U drain in the North and South of roundabout constructed by MPWT ended without drainage outlet; 3. Suggest filling asphalt pavement from the existing space of asphalt road to existing U drain; and 4. Suggest improving central roundabout of Dambe district. 2:10-2:15 Introduction Mr. Uy Sambath, Head of - Presentation of the CRCIP, focus on ROW and of the CRCIP ESO-MPWT COI - The purpose of the meeting: project informing, local consultation as well as seeking feedback from the local. 2:15-2:25 Introduction Mr. Hoc Synat, Road - Inform on NR73 road design: total length, width of Road designer, KCI (COI by sections) and types of pavement construction - Concerned about drainage outlet system Designing - Most concerned at the potential impact at the road section between PK 39 – 40 due to need extend and U drain build inside existing part of the shops. 2:25-2:40 Principle of Mr. Khuon Davith, - WB and RGC land acquisition and compensation land Deputy Director, GDR- policies acquisition MEF - Grievance Redress Mechanism and compensation - Special policy for affected person such as disability, poor or vulnerable individuals Mr. So Sovan, village chief - What is the meaning of Corridor of Impact? of Veal Touch, Seda - Suggest building U drain due to flooding during commune. the rainy season Mr. Seang Bora, Social Question responding: Questions 2:40-3:50 safeguard consultant and Answers COI is a total width space of the existing road will be improved, exactly, this road section was designed up to 11m total width of COI. Do you think it will make any potential impacts for this proposed COI in your village? Crowded Participants Question responding: Maybe have very few cases, they all are movable things Ms. En Hen, deputy On a road section connected from the NR73 to my village chief of Kork Char village has a house maybe impacted due to build on the COI. The house owner should have special compensation due to her surviving in a divorced wife condition. Crowded Participants No, that road located outside of the proposed project. Ms. Khoch Nhong, villager In reality, most of the proposed road sections are from Sanchhey Sen very clear COI, and only temporary movable village assets are located in existing COI. Mr. Choeu An, deputy - Share his experience to local authority as well as governor of Tbong local people: First of all, need to be cleared on COI Khmom district demarcation by PK. - Now right for placing out of the COI but it is improper for the law of road on ROW. What my concern is you will be wrong for located in the COI for the other new extending road project. - In case no affected, do we need local authorities establish a non-affected list with fingerprint certifying? Mr. Khuon Davith, Question responding: Deputy Director, GDR- - Public Information Booklet is providing useful MEF related info that needs to be informed - The potential AHs/APs will be assessed by measurement survey team. - Only AHs/APs are needed to do verification by fingerprint. Mr. Seang Bora, Social Adding: safeguard consultant We will take a form if there are cases of voluntary asset donation or compensation needs. Mr. So Sovan, village chief Suggest directly identification of potential of Veal Touch, Seda affected asset by the ministry. commune. Mr. Khuon Davith, Suggestion responding: Deputy Director, GDR- The MPWT will has directly worked with local MEF authorities and AHs/APs. We will be practical conducting Detailed Measurement Survey if we found that there are any AHs/APs in place. by Mr. Sok Sarith, Raise three concerned questions: governor of Dambe - If there are any potential AHs/APs, when will we district do measurement? - How long for construction period? - Is a road improvement project for whatever pieces of road sections or completed road of NR73? Currently, there are several existing potential affected shops located by Dambe roundabout, they all known the ROW law, but they asked for temporary used. Mr. Seang Bora, Social Question responding: safeguard consultant The detailed measurement will be conducted after SES Mr. Hoc Synat, Road The proposed project will improve completed designer, KCI proposed NR73 section from Brotheat to Kampong Reang with estimation from 18 months to 24 months of construction work. Mr. Khuon Davith, - Extend wider road around roundabout may be Deputy Director, GDR- more affected to the existing households that MEF need to be resettled, it will take much more time. - If found that there are more AHs/APs, the proposed project would be interrupted. - Please protect COI/ROW and no involuntary resettlement will be considered after today's cutoff date. - Need to avoid any of intimidating actions from anyone or the authorities due to this is a misbehavior could make project interruption. - Close with asking participants’ feedback and confirming to understand the PIB All participants Raised up their hands to confirm their understanding the proposed project and express their willingness to cooperate with voluntary donate assets located in the COI. 3:50-4:00 Close by Mr. Sok Sarith, Encourage all target local authorities and people governor of Dambe for cooperation in order to move faster district proceeding of a project implementing. Thanks and wishes, Photograph of consultation meeting activities Dambe District Hall (PK39+400), Boeung Thmei Village, Dambe district, Tbong Khmom province Pre-meeting discussion with local authorities (target villages, communes and districts) at Dambe district hall Introduction of the CRCIP and Purpose of the consultation meeting by Mr. Uy Sambath, Head of ESO-MPWT Land acquisition and resettlement policy by Mr. Khuon Davith, Deputy Director, GDR-MEF Participants discussion on potential AHs/APs in COI and voluntary donation possibility. Ground true information by Ms. Khoch Nhong, villager from Sanchhey Sen village All participants appreciate raised up their hands with PIB holding to confirm their understanding and confirming their willingness to cooperate with voluntary donate assets located in COI. Closed meeting with thanks and wishes by Mr. Sok Sarith, governor of Dambe district Tbong Khmom province Date: 16 January 2020 National Road 73 Time: 4:20pm. to 5:15pm. Facilitator: Mr. Seang Bora, Social safeguard consultant Venue: Beng Thmei Market (PK39+800) Beng Thmei village, Seda commune, Dambe district, Tbong Khmom province In attendance list: 23 people Male: 16 people Female: 7 people Meeting agenda and participant expression Time Contents Speaker Key expression note 4:20-4:25 Open speech Mr. Seang Bora, Social - Welcome and team introducing safeguard consultant - The purpose of the meeting - ROW and COI 4:25-4:30 Introduction Mr. Hoc Synat, Road - Inform on NR73 road design: total length, the of Road designer, KCI total width 14m (7m from each center line) construction included U drain. Designing 4:30-4:40 Principle of Mr. Khuon Davith, - WB and RGC land acquisition and compensation land Deputy Director, GDR- policies acquisition MEF - Informing and explaining the cutoff date and compensation Mr. Sles Elyes, villager at When will construction start and finish? In case of Questions Beng Thmei village structure cutting need, who will pay for the cutting fee? 4:40-4:42 Mr. Hoc Synat, Road Estimation from 18 months to 24 months of Respondent designer, KCI construction work. 4:42-4:47 Mr. Ret Boran, deputy Cutoff date reminding and explaining Concerned governor of Dambe All most of potential affected are shop’s roof, the remark district owner should be cut by themselves in order to move faster of the road construction process. Most participants Completely agree to take into account for cutting Respondent without own in-charge responsibility Ms. Mot Esas, Beng In case of existing driving way will be cut, do Questions Thmei villager project re-building? Mr. Khuon Davith, Yes, of course it is. Project contractor will in Respondent Deputy Director, GDR- charge on that case. MEF Mr. Uy Sambath, Head of Close with asking participants’ feedback and 4:47-5:00 ESO-MPWT confirming to understand the PIB Mr. Ret Boran, deputy Encourage affected people at the market for governor of Dambe cooperation of clearing off COI in order to move district faster proceeding of a project implementing. Close Put up their hands to confirm their understanding the proposed project and express their willingness All participants to cooperate with voluntary donate assets located in the COI. Mr. Seang Bora, Social Thanks for participations and willingness of safeguard consultant cooperation. 5:00-5:15 COI ground true measurement clarification for few of affected households at the market Photograph of consultation meeting activities Beng Thmei Market (PK39+800) Beng Thmei village, Seda commune, Dambe district, Tbong Khmom province Pre-meeting: COI and potential affected shops observation by local authority and team. Welcome and team introducing Land acquisition and resettlement policy by Mr. Khuon Davith, Deputy Director, GDR-MEF Khmer Islamic women participants, discussion on the potential AHs/APs in COI and voluntary donation possibility. All participants appreciate raised up their hands with PIB holding to confirm their understanding and confirming their willingness to cooperate with voluntary donate assets located in COI. Closed meeting with thanks and wishes. Kratie province Provincial Road 377A Date: 17 January 2020 Time: 8:30am. to 9:10am. Facilitator: ESO-MPWT Venue: Sandan Market (T-road PR377 and PR377A) Sandan village, Sandan commune, Sambour district, Kratie province In attendance list: 35 people Male: 22 people Female: 13 people Meeting agenda and participant expression Time Contents Speaker Key expression note 8:30-8:35 Open speech Mr. Uy Sambath, Head of - Welcome and team introducing ESO-MPWT - The purpose of the meeting 8:35-8:40 Introduction Mr. Hoc Synat, Road - Total proposed road length and width (COI) of Road designer, KCI included bridges construction - Construction designing Designing 8:40-8:45 Mr. Khuon Davith, - Source of financing Principle of Deputy Director, GDR- land - WB and RGC land acquisition and compensation MEF acquisition policies and process and - Noted that land in ROW is not an asset for compensation compensation policy. - Asset donation based on voluntary not by intimidating or urging - Detail Measurement Survey will identify the potential AHs/APs, - PIB is a useful information document need to understand. It will be reserved at the commune and district hall. Mr. Uy Sambath, Head of The procedure of AHs/APs identification and 8:45-8:46 ESO-MPWT compensation Mr. Khuon Davith, - Explaining Cutoff date and inform today (17 Jan Deputy Director, GDR- 2020) is a cutoff date. The satellite images were MEF taken and recorded before today's cutoff date. 8:46-8:48 - Be aware and inform to the public no more construction activities located in the proposed COI. Ms. Peang Khirit, Totally agree with PIB, but please suggest Chatnoul villager controlling dust pollution during construction. Mr. May Thearith, seller Suggestion: at Sandan market Sandan market desired to have U drain system, potential affected small parts may cause by the project to the existing structure is not a matter of asking compensation. We would like to accept fair voluntary donation in among the community. Question responding: Mr. Khuon Davith, Deputy Director, GDR- We will have Detail Measurement Survey. So, we MEF can find out the households will be affected due Questions to their encroachment. 8:48-9:00 and Answers Suggestion: The nature of encroachment started from the Ms. Heng Sochea, Sandan competition among vendors for their front space. villager Currently, my shop’s roof has to cut off once time in previous years, hope this new proposed COI is not affect more to my shop. Suggestion responding: Due to currently total market road width is very Mr. Hoc Synat, Road narrow space to build up drain. Respond to the designer, KCI community’s desired for U drain, project would like to encourage your voluntary donation small part of driving way. Question: Ms. Sak Sam Oen, Chatnoul villager Do I able to obtain any compensation for the affected of my mango and coconut tree? Question responding: Mr. Khuon Davith, Deputy Director, GDR- Yes, the project will do Social Economics Survey as MEF soon as possible, and will identify the potential affected case by each household. Mr. Uy Sambath, Head of Sum up, and noted that each AHs/APs has right to ESO-MPWT request their compensation. Local authority could not expel someone from their home. Mr. Mut Chan Thoeun, The existing total road width of Sandan market is Sambour DOPWT officer. 10m. So, for proposed COI is not challenge for voluntary donation. Mr. Seang Bora, Social Close with asking participants’ feedback for 9:00-9:10 Close safeguard consultant cooperation and confirming understanding of PIB Put up their hands to confirm their understanding the proposed project and express their willingness All participants to cooperate with voluntary donate assets located in the COI. Mr. Uy Sambath, Head of Thanks for participations and willingness of ESO-MPWT cooperation. Photograph of consultation meeting activities Sandan Market, Sandan village, Sandan commune, Sambour district, Kratie province Meeting location at T-road of Sandan market (PR377 and PR377A road junction) Welcome and team introducing Acquisition and compensation policy by Mr. Khuon Davith, Deputy Director, GDR-MEF Information on road designing by Mr. Hoc Synat, Road designer, KCI A woman participant close discussion about her concern on the potential AHs/APs in COI and voluntary donation possibility. All participants appreciate raised up their hands with PIB holding to confirm their understanding and confirming their willingness to cooperate with voluntary donate assets located in COI. Kratie province Date: 17 January 2020 Provincial Road 377 Time: 9:35am. to 11:30am. Facilitator: ESO-MPWT Venue: Kbal Chour Loe pagoda Kbal Chour Loe village, Sambok commune, Chet Borey district, Kratie province In attendance list: 48 people Male: 32 people Female: 16 people Meeting agenda and participant expression Time Contents Speaker Key expression note Open speech Mr. Eav Narong, deputy - Welcome and appreciate the participation of the 9:35-9:37 governor of Chet Borey meeting district - Value the proposed project Introduction - Welcome and team introducing of the Mr. Uy Sambath, Head of 9:37-9:38 - The purpose of the meeting meeting ESO-MPWT agenda Introduction - Total proposed road length and width (COI) of Road Mr. Hoc Synat, Road included bridges 9:38-9:40 construction designer, KCI - Construction designing and technical monitoring Designing - WB and RGC land acquisition and compensation policies and procedure - ROW/COI and potential of AHs/APs Mr. Khuon Davith, - Noted that the project could be starting early 9:40-9:45 Deputy Director, GDR- based on the faster of participatory Principle of MEF documentation proceeding. land - Cutoff date informing and explaining acquisition and - Ask participants express their willingness for compensation their participation and cooperation. There are two types of procedure: Mr. Uy Sambath, Head of - Voluntary donation without intimidating or 9:45-9:47 ESO-MPWT urging - Long compensation proceeding - Villagers as well as local authorities are Ms. Sok Leang, Kbal concerned on the river bank collapsed sections Chour villager - Most of the villagers are not clear about COI Questions 9:47-10:15 and Answer Mr. Seang Bora, Social Question responding: safeguard consultant PIB contents all COI information of all proposed roads. Please disseminate the information to the other villagers. Mr. Sam Thul, Kbal Chour Suggest WB approve sooner in order to avoid villager currently dust pollution. Agreed with the above suggestion, and should be Ms. Thang Haka, Kbal learned from the previous Thmor Kre road Chour villager improvement experience that less of any impacts. - The SES will be conducted soonest in order to Mr. Uy Sambath, Head of measure the potential impacts ESO-MPWT - Please provide your ideas for the proposed project. Discussion and raise their appreciate and willingness to cooperate with voluntary donate All participants assets located in the COI in order to carry on the proposed project faster in this year of 2020. Mr. Eav Narong, deputy - Note the urgent need of the road for governor of Chet Borey development 10:15-10:20 Close district - Thanks for participations and willingness of cooperation Mr. Eav Narong, deputy Visit few cases of potential affected assets point 10:20-10:30 Ground true governor of Chet Borey in road PR733’s COI. district and team Photograph of consultation meeting activities Kbal Chour Loe village, Sambok commune, Chet Borey district, Kratie province Open speech by Mr. Eav Narong, deputy governor of Chet Borey district Welcome and team introducing by Mr. Uy Sambath, Head of ESO- MPWT Acquisition and compensation policy by Mr. Khuon Davith, Deputy Director, GDR-MEF A woman participant addresses her concern on COI and voluntary donation. Participants discussion on proposed road’s COI. All participants appreciate raised up their hands with PIB holding to confirm their understanding and confirming their willingness to cooperate with voluntary donate assets located in proposed COI. A village chief took some more PIB for public informing. Deputy district governor and team visited few of potential affected assets in road PR733’s COI. Kratie province Date: 17 January 2020 Provincial Road 7 Time: 1:30pm. to 2:30pm. Facilitator: ESO-MPWT Venue: Kon Tuot commune hall Kon Tuot village, Kon Tuot commune, Chet Borey district, Kratie province In attendance list: 31 people Male: 14 people Female: 17 people Meeting agenda and participant expression Time Contents Speaker Key expression note Open speech Mr. Top Hon, commune - Welcome and appreciate the participation of the chief of Kon Tuot meeting 1:30-1:32 commune - Useful proposed project information needs for local authorities as well as communities Introduction - Welcome and team introducing of the Mr. Uy Sambath, Head of 1:32-1:37 - The purpose of the meeting meeting ESO-MPWT agenda Introduction - Total proposed road length and width (COI) of Road Mr. Hoc Synat, Road 1:37-1:45 - Construction designing construction designer, KCI Designing - Financing source of the proposed project - WB and RGC land acquisition and compensation Principle of policies and procedure land Mr. Khuon Davith, - Noted that the project could be starting early 1:45-1:47 acquisition Deputy Director, GDR- based on the faster of participatory and MEF documentation proceeding. compensation - Cutoff date informing and explaining, the satellite images were recorded for comparing the ground true. Mr. Nay Sony, Angkrorng - Do we obtain any redress for the living trees in villager the existing COI? Question responding: Mr. Khuon Davith, Deputy Director, GDR- PIB was clarified the case, except land in the ROW MEF is not the object to compensation policy. Please inform others. What is the meaning of affect? Ms. Moan Sokhi, teacher of Kontuot primary The previous my assets at Kontuot market were Questions school assessed as an affected asset, current proposed 1:47-2:25 COI is not. Will do project claims in the future? and Answer Mr. Uy Sambath, Head of SES will be conducted soonest in order to measure ESO-MPWT the potential impacts Discussion and raise their concern on COI. COI demarcation is needed for clarification and Crowd participants preparation. Most believe that their assets in not in the proposed COI. Mr. Hout Koy Heng, Kon Based on our community needs for road Tuot commune council improvement in development, our communities appreciate and support the project. Please raise your idea to accept our government policy to get faster proposed project. Raise up hand with PIB to accept condition and All participants appreciate to voluntary donate. - Noted on value opportunity to obtain new road improvement project. Suggest local people to support and cooperate the project. - Thanks for participations and willingness of Mr. Top Hon, commune cooperation 2:25-2:30 Close chief of Kon Tuot commune Key message: - Inform the others - No anymore structure in proposed COI from today cutoff date. Photograph of consultation meeting activities Kon Tuot village, Kon Tuot commune, Chet Borey district, Kratie province Pre meeting preparation at Kon Tuot commune hall Open speech by Mr. Top Hon, commune chief of Kon Tuot commune Welcome and team introducing by Mr. Uy Sambath, Head of ESO- MPWT Acquisition and compensation policy by Mr. Khuon Davith, Deputy Director, GDR-MEF Introduction of Road construction Designing by Mr. Hoc Synat, Road designer, KCI Participants discussion on proposed road’s COI. All participants appreciate raised up hand with PIB holding to confirm their understanding and confirming their willingness to cooperate with voluntary donate assets if affected. Closing remark with supporting and willingness cooperation by Mr. Top Hon, commune chief of Kon Tuot commune.