THE UNITED REPUBLIC OF TANZANIA MINISTRY OF COMMUNITY DEVELOPMENT, GENDER, WOMEN AND SPECIAL GROUPS (MCDGWSG) Program for Advancing Gender Equality in Tanzania (PAMOJA) P178813 STAKEHOLDER ENGAGEMENT PLAN AUGUST 2023 1 1. Introduction/Project Description The PAMOJA project aims to address the social and economic dimensions of gender inequality while also strengthening the enabling environment to address gender inequality issues. The project will address gender equality at multiple levels ranging from the individual to the institutional/policy level but with a strong focus on the community-level setting as well as on the individual, household, or firm level in Tanzania Mainland. The PAMOJA project comprises the following components: (i) Component 1: Promoting Economic Opportunities for Women and Adolescent Girls This component will invest in activities aimed at (1) strengthening community-based institutions towards enhanced economic opportunities, and (2) delivering services to support and enable economic opportunities. This component will support two sub-components; Sub-component 1.1: Strengthening community-based institutions towards enhanced economic opportunities and Sub- component 1.2: Service delivery for economic opportunities. (ii) Component 2: Strengthening Gender-Based Violence Prevention and Response This component will invest in activities aimed at (1) shifting social norms and enabling behavior change towards gender equality and GBV prevention at the community level, and (2) strengthening GBV response services. This component will support two sub-components; Sub-component 2.1: Shifting social norms and enabling behavior change towards gender equality and GBV prevention at the community level and Sub-component 2.2.: Strengthening GBV response services. (iii) Component 3: Institutional Development, Policy Dialogue and Project Management. To further strengthen an enabling environment for gender equality and women’s empowerment, this component will finance activities related to (1) institutional development and (2) policy dialogue. It will further finance three (3) sub-components regular project management and monitoring and evaluation activities; Sub-component 3.1: Institutional Development, Sub- component 3.2: Policy Dialogue and Sub-component 3.3: Project management, monitoring and evaluation. The PAMOJA Project is being prepared under the World Bank’s Environment and Social Framework (ESF). Per Environmental and Social Standard ESS10 on Stakeholder Engagement and Information Disclosure, the implementing agencies should provide stakeholders with timely, relevant, understandable, and accessible information, and consult with them in a culturally appropriate manner, which is free of manipulation, interference, coercion, discrimination, or intimidation. 2. Objective/Description of the SEP The overall objective of this SEP is to define a program for stakeholder engagement, including public information disclosure and consultation throughout the entire project cycle. The SEP outlines the ways in which the project team will communicate with stakeholders and includes a mechanism by which people can raise concerns, provide feedback, or make complaints about project activities or any activities related to the project. 2 3. Stakeholder identification and analysis 3.1 Methodology In order to meet best practice approaches, the project will apply the following principles for stakeholder engagement: • Openness and life-cycle approach: Public consultations for the project(s) will be arranged during the whole life cycle, carried out in an open manner, free of external manipulation, interference, coercion, or intimidation. • Informed participation and feedback: Information will be provided to and widely distributed among all stakeholders in an appropriate format; opportunities are provided for communicating stakeholder feedback, and for analyzing and addressing comments and concerns. • Inclusiveness and sensitivity: Stakeholder identification is undertaken to support better communications and build effective relationships. The participation process for the projects is inclusive. All stakeholders at all times are encouraged to be involved in the consultation process. Equal access to information is provided to all stakeholders. Sensitivity to stakeholders’ needs is the key principle underlying the selection of engagement methods. Special attention is given to vulnerable groups that may be at risk of being left out of project benefits, particularly women, the elderly, persons with disabilities, displaced persons, and migrant workers and communities, and the cultural sensitivities of diverse ethnic groups. • Flexibility: If social distancing, cultural context (for example, particular gender dynamics), or governance factors (for example, high risk of retaliation) inhibits traditional forms of face-to-face engagement, the methodology should adapt to other forms of engagement, including various forms of internet- or phone-based communication. 3.2. Affected parties and other interested parties1 Affected parties include local communities, community members, and other parties that may be subject to direct impacts from the Project. Specifically, the following individuals and groups fall within this category are Civil Society Organizations (CSOs), Women Groups/Organizations (WGOs), Local Community Secondary Schools (LCSSs), Traditional leaders (Chiefs), Local civil and religious leaders, People Living with Disabilities (PWDs), Community-Based Agents (CBAs) Women Groups (WGs), Individual Women-Led Businesses Community saving groups (IWBCSGs), Associations and Grassroots Women Entrepreneurs (AGWEs), Business Development Service Providers (BDSPs), Crisis Shelter/ Safe House, psychosocial support & other GBV service providers including CSOs & NGOs, Local Police, Legal Aid & Court, Counsellors, Case Workers, Health Care Local Health facilities, Community Health Workers (CHWs), Workers & Officials Local Community School such as Social Welfare Officers (SWOs) and Community Development Officers (CDOs). Furthermore, Technical Partner (Part of Project Steering Committees) & other MDAs such as the Ministry of Agriculture, President Office, Regional Administration and Local Government Authority, Ministry of Education, Science and Technology, Ministry of Health, Ministry of Constitution and Legal Affairs, Ministry of Home Affairs, Ministry of Industry and Trade, National Bureau of Standards, and Investment and Planning Commission will also be affected. The projects’ stakeholders also include parties other than the directly affected communities, including UN Women, Tanzania Media Women's Association (TAMWA), Tanzania Women's Lawyers Association (TAWLA), Tanzania Gender Networking Programme (TGNP), the local population who can benefit indirectly from the different components of the PAMOJA Project, Consultants who can support in the delivery of the PAMOJA Project; business owners and providers of services, goods, and materials that will be involved in the project; mass media and associated interest groups, including local, regional and 3 national printed and broadcasting media, digital/web-based entities, and their associations; local NGOs; Other surrounding and ongoing projects in the subproject location; other national & International NGOs related to women empowerment; the public at large; hospital administrators; elected officials and local politicians; suppliers, contractors, and workforce; and national and local media participants/ influencers of social media. 3.3. Disadvantaged/vulnerable individuals or groups2 Within the Project, vulnerable or disadvantaged groups may include but are not limited to the following: elderly people, persons with disabilities and their caretakers, Tanzania Federation of Disabled People's Organizations and women-headed households. This group also includes pastoralist, hunter, and gatherer communities, including the Hadzabe, Akie, Sandawe Maasai, Taturu and Barabaig in the Tanzanian context. Vulnerable groups within the communities affected by the Project may be added, further confirmed, and consulted through dedicated means, as appropriate. Description of the methods of engagement that will be undertaken by the project is provided in the following sections. 4 4. Stakeholder Engagement Program 4.1. Summary of stakeholder engagement done during project preparation During project preparation, the following public consultation meetings were conducted. An initial consultative meeting was conducted with thirty participants in the Arusha region. Participants were the Ministry of Social Development, Gender, Women and Special Groups, Ministry of Constitution and Law, Ministry of Lands, Ministry of Agriculture, Office of the Prime Minister Policy, Parliament, Employment, Youth and Disabled, Office of the Vice President Union and Environment, Ministry of Education, Ministry of Finance and Planning, representatives from Zanzibar and the World Bank. Key issues discussed and agreed upon included as priority areas of the Project Document were economic empowerment, sexual violence and violence against children (GBV & VAC), traditions and customs related to gender issues (gender and social norms), behavioral change, and policy and legal reforms. Further to that, consultation meetings with project-affected parties and beneficiaries were conducted in seven zones, covering the 5 regions of Mwanza, Dodoma, Tabora, Mpanda and Lindi. There were a total of 110 representatives and leaders from different clusters of beneficiaries. Participants were Social Welfare and Community Development Officers at the Regional, Council and Ward levels; Education Officers at the District and Ward levels; representatives of people with disabilities, representatives of the beneficiaries of the 10% loans provided by the Council to women, young people and people with disabilities, women entrepreneurs, young people, Primary Health Care Workers (CHW), legal assistants, i.e.. Paralegal, Police from the District Gender Desk, stakeholders from NGOs dealing with prevention of acts of violence as well as empowering women economically, Regional and district bodaboda and Bajaji leaders, Council Information Officers and community radios, representatives of female children (students), Representatives of associations of people with disabilities (TLB, TAS & CHAVITA, SHIVYAWATA), influential elders, Officials Ward and village officials, Traditional leaders such as Chiefs and religious leaders. Refer to Annex Table 1 for details. The environmental and social reports and plans were disclosed through a summary of handouts and presentations through PowerPoint presentations and flip charts. Feedback received during consultations was on men’s education and involvement in the project activities, child care issues during project implementation, women will be heard because they will now have income and a stable economy, proper use of empowerment funds, girls to stop having forced sexual relationships because those who engage in sex because of lack of capital, poverty and education to recognize the opportunities that exist in society and was taken into account by improving stakeholder engagement plan and ensuring public education, especially to men in the project life cycle. A summary of the main recommendations received and integrated into the Stakeholder Engagement Plan is provided in Annex table 1. 4.2. Summary of project stakeholder needs and methods, tools, and techniques for stakeholder engagement Different engagement methods are proposed and cover different stakeholder needs as stated below: include (i) structured agendas, (ii) focus group meetings/discussions, (iii) Community/public meetings, (iv) formal meetings, (v) one-on-one interviews, (vi) Workshops, (vii) Focus group meetings, (viii) Key Informant Interview and (ix) site visits. 5 4.3. Stakeholder engagement plan Project Stage Estimated Topic of Consultation/ Method Used Target Stakeholders Responsibilities Date/Time Message Period Throughout Throughout Awareness of the proposed Surveys, interviews Local Actors MoCDGWSG, project project PAMOJA Project and independent local civil and MoH, MoHA, preparation preparation evaluations religious leaders, MoEST, SWO, and Objectives, activities and the Workshops structures CDO, DMO, DNO potential positive outcomes prominent in implementation Focus group meetings, of the approach women’s Phone, email & letters empowerment, Capacity Building for Citizen Community-Based Agents, Safe Houses, Engagement Mechanisms Psychosocial that reject violence support & other and encourage balanced GBV service power between men and Providers including women CSOs & NGOs, Local Police, legal aid & E&S principles, risk and Court counselors, impact, management/ESMF case workers, and Grievance Redress health care & Local mechanisms Health facilities (GRM) Throughout Throughout Awareness of proposed One-on-one meetings, MDAs and MoCDGWSG project cycle project projectactivities, Correspondence by Technical cycle Obtaining a clear phone/email/written Counterpart understanding of the letters, Project (MoA, MoEST, MoH, roles of selected MDAs in Information MoCLA, MIT, PO- projectdesign and Documents, Project RALG, MoFP, PMO- implementation, Information Manual, LYED) Technical-level discussion Project Reports, on keyproject activities Internet/Digital Media, Supervision Support Missions, Workshops, Focus group meetings Project Throughout Awareness of proposed Phone/ email/written Project MoCDGWSG preparation project project activities, letters, Workshops, beneficiaries: PO-YLED and cycle identifying specific needs Focus group meetings, Local Community MoEST implementation and challenges of women- leaflets, brochures, Schools, People MoCDGWSG led businesses, factsheets, Living with MoEST Identify women-led newsletters, Key Disabilities, Women PO-RALG networkingplatforms to stakeholder meetings, Groups, Individual REO disseminate information letters to traditional women-led LGA’s and facilitate engagement leaders, letters to businesses, PWD’s umbrella Community-saving organizations groups, associations, grassrootswomen entrepreneurs, Business Development ServiceProviders Information will be disclosed as follows: 6 • SEP; relevant E&S documents; Grievance Mechanism (GM) procedures; project orientation; regular updates on project developments through websites and Social Media Pages, Media announcements, Information Boards, Correspondence by phone/email/written letters, Distribution of printed public materials, Project information leaflets, brochures, fact sheets, newsletters, separate focus group meetings with vulnerable groups. Both English and Swahili language will be used to disclose information. 4.4. Reporting back to stakeholders Stakeholders will be kept informed as the project develops, including reporting on project environmental and social performance and implementation of the stakeholder engagement plan and Grievance Mechanism, and on the project’s overall implementation progress. 7 5. Resources and Responsibilities for implementing stakeholder engagement activities 5.1. Resources The Ministry of Community Development Gender, Women, and Special Groups will be in charge of stakeholder engagement activities. The budget for the SEP is USD 898,000.00 and is included in component three of the project. Times/ Total Costs Budget Category Quantity Unit Costs Years (USD) Remarks 1. Estimated staff salaries* and related expenses A media specialist will be 1a. Communications 7 500 60 paid a monthly salary of USD Consultant 30,000 500 for 5 years A total of 30 staff will be traveling to project sites as 1b. Travel costs for project 30 1000 12 part of stakeholders staff engagement, on a quarterly 360,000 basis 1c. Salaries for Community 20 200 60 Liaison Officers 240,000 2. Events Cost of conference package during stakeholder 100 25 60 meetings. At least one 2a. Stakeholders meetings 150,000 meeting in 5 years 3. Communication campaigns 3a. Posters, flyers, banners Various 1000 5 5,000 3b. Social media campaign 10 500 5 25,000 3c. Media Announcements 3 1000 3 /Radio/ TV 9,000 4. Trainings 4a. Training on social/environmental issues 10 100 5 for PIU and contractor staff 5,000 4b. Training on gender-based violence (GBV) for Project 10 100 5 Implementing Unit (PIU) and contractor staff 5,000 5. Beneficiary surveys 5a. Midline project perception 1 30,000 1 survey 30,000 5b. Endline project perception 1 30,000 1 30,000 8 Times/ Total Costs Budget Category Quantity Unit Costs Years (USD) Remarks survey 6. Grievance Mechanism 6a. Training of GM committees 10 50 1 500 6b. Suggestion boxes in 600 10 1 villages 6000 6c. GM communication Various 500 5 materials 2,500 7. Other expenses 7a. [insert] TOTAL STAKEHOLDER ENGAGEMENT BUDGET: 898,000 * Note: Salary costs may be indicative. 5.2. Management functions and responsibilities The entities responsible for carrying out stakeholder engagement activities are The Ministry of Community Development, Gender, Women and Special Groups (MoCDGWS) will be the lead Implementing Agency as they have the technical mandate at the national level on the project’s key objectives. At regional, district and ward level in Mainland, project implementation will be integrated in the structures under the President’s Office – Regional Administration and Local Governments (PO- RALG), which will be an additional Implementing Agency. The stakeholder engagement activities will be documented through information on public engagement activities undertaken by the Project during the year may be conveyed to the stakeholders in two possible ways: • Publication of a standalone annual report on project’s interaction with the stakeholders. • A number of Key Performance Indicators (KPIs) will also be monitored by the project on a regular basis, including the following parameters: o Number of public hearings, consultation meetings and other public discussions/forums conducted within a reporting period (e.g., monthly, quarterly, or annually); o Frequency of public engagement activities; o Geographical coverage of public engagement activities – number of locations covered by the consultation process; o Number and details of vulnerable individuals involved in consultation meetings; o Number of public grievances received within a reporting period (e.g. monthly, quarterly, or annually) and number of those resolved within the prescribed timeline; o Type of public grievances received; and o Number of press materials published/broadcasted in the local, regional, and national media; 9 6. Grievance Mechanism The main objective of a GM is to assist to resolve complaints and grievances in a timely, effective, and efficient manner that satisfies all parties involved. 6.1. Description of GM Step Description of Process Time Frame Responsibility GM The Ministry of Community Development, Throughout MoCDGWS as implementation Gender, Women and Special Groups project Lead structure (MoCDGWS) will be the lead Implementing implementation & PO-RALG, and Agency as they have the technical other mandate at the national level on the implementing project’s key objectives. At the regional, partners district, and ward levels, GM implementation will be integrated with the structures under the President’s Office – Regional Administration and Local Governments (PO-RALG), which will be an additional Implementing Agency at sub- national level Grievance Grievances can be submitted via the Throughout MoCDGWS as uptake following channels: project Lead via • Toll-free telephone hotline/Short implementation Grievance Message Service (SMS) line Committee • E-mail & PO-RALG, and • Letter to Grievance focal points at other local facilities implementing • Complaint form to be lodged via any partners of the above channels • Walk-ins may register a complaint in a grievance logbook at a facility or suggestion box Sorting, Any complaint received is forwarded to Upon receipt of Local grievance processing MoCDGWS Logged in the grievance complaint focal points register and categorized according to the following complaint types: High risk, Medium risk, Low risk or non-project related Acknowledgment Receipt of the grievance is acknowledged Within 2 days of Local grievance and follow-up to the complainant by letter, email, or receipt focal points telephone whichever appropriate Verification, Investigation of the complaint is led by a Within 10 Complaint investigation, designated officer. A proposed resolution working days Committee action is formulated by Grievance Committee and composed of communicated to the complainant by member from PIU letter, email, or telephone whichever and implementing 10 Step Description of Process Time Frame Responsibility appropriate agency (ies) Monitoring and Data on complaints are collected in the Monthly Local grievance evaluation Grievance database/register and reported focal points to PIU and Grievance Committee every month Provision of Feedback from complainants regarding working days MoCDGWS as Lead feedback their satisfaction with complaint Agency via resolution is collected through letters, toll- Grievance free calls, and emails as appropriate Committee Training Training needs for staff/consultants in the Project planning MoCDGWS as Lead PIU, Contractors, and Supervision stage Agency via Consultants are as follows: Project Grievance activities and objectives; project scope; Committee and the overall grievance resolution framework. If relevant, Reparations will be handled based on MoCDGWS as Lead payment of judgement of the National Court of Agency via reparations Jurisdiction Grievance following Committee complaint resolution The GM will provide appeals process if the complainant is not satisfied with the proposed resolution of the complaint. Once all possible means to resolve the complaint have been proposed and if the complainant is still not satisfied, then they should be advised of their right to legal recourse. The project will establish measures to handle sensitive and confidential complaints, including those related to Sexual Exploitation and Abuse/Harassment (SEA/SH) in line with the World Bank ESF Good Practice Note on SEA/SH. Labor Grievance Mechanism will follow the Employment and Labour Relation Act of 2004, the Occupation Safety Health, Worker Compensation Act, and the Labour Institution Act as appropriate. The Labor GM will be described in detail in the Labor Management Procedures. The World Bank and the Borrower do not tolerate reprisals and retaliation against project stakeholders who share their views about Bank-financed projects. 7. Monitoring and Reporting 7.1. Summary of how SEP implementation will be monitored and reported Information on public engagement activities undertaken by the Project during the year may be conveyed to the stakeholders in two possible ways: (1) Publication of a standalone annual report on project’s interaction with the stakeholders; and (2) A number of Key Performance Indicators (KPIs) will 11 also be monitored by the project on a regular basis, including the following parameters: Number of public hearings, consultation meetings and other public discussions/forums conducted within a reporting period (e.g. monthly, quarterly, or annually); Frequency of public engagement activities; Geographical coverage of public engagement activities – number of locations covered by the consultation process; Number and details of vulnerable individuals involved in consultation meetings; Number of public grievances received within a reporting period (e.g. monthly, quarterly, or annually) and number of those resolved within the prescribed timeline; Type of public grievances received; Number of press materials published/broadcasted in the local, regional, and national media; The project will establish GRM database that only designated officers can access for entering, tracking corrective action, updating complaint status and generating GRM report. The assigned officer will be responsible for producing GRM report monthly as part of the project reporting channels. Key indicators will include; Number of grievances received; Number of grievances resolved within the stipulated timeframe; Number of outstanding grievances; Reasons for outstanding cases; and Most reported issues and Correctional Action taken by the project to address 7.2. Reporting back to stakeholder groups The SEP will be periodically revised and updated as necessary in the course of project implementation. Quarterly summaries and internal reports on public grievances, enquiries, and related incidents, together with the status of implementation of associated corrective/preventive actions, will be collated by responsible staff and referred to the senior management of the project. The quarterly summaries will provide a mechanism for assessing both the number and nature of complaints and requests for information, along with the Project’s ability to address those in a timely and effective manner. Information on public engagement activities undertaken by the Project during the year may be conveyed to the stakeholders in various ways including public meetings, project website, workshops, and information boards. 12 8. ANNEXES ANNEX 1: RECORDS OF STAKEHOLDER CONSULTATION MEETINGS 13 Table 1: Stakeholder Consultation Summary Stakeholder Dates of Summary of Feedback Response of Project Follow-up Timetable/ (Group or Consultations Implementation Team Action(s)/Next Steps Date to Individual) Complete Follow-up Action(s) Implementing Arusha -Discussion on GBV & Gender Equality Agreed on project Submission of National June 2022 – Agencies at the Region, (23rd Situational analysis, project scope, intervention areas Policies, laws & June 2023 National level to 25th May project implementation plan, ensure guidelines for GBV & MoCDGWSG, 2022) participation of key implementing Gender Quality and other key sector ministries Women Empowerment implementing issues Ministries & WB Officials Project Dodoma -The project will empower individual -Project implementation & Project implementation Throughout beneficiaries, Region, women and women's groups scope will take into account will take into account project implementing Municipal economically. the existing barriers to already existing implementation agencies at the Council (13th -Ensure men’s involvement and women’s participation in structures and local government April 2023) education on the benefit of the project economic activities guidelines including the level -Ensure the availability of a Community -Stakeholder Engagement guideline on the Day Care Centre to allow women to fully Plan ensures the development of participate in economic activities during participation of all key community day care project implementation. stakeholders (including centers; currently, -Ensure engagement of traditional men) based on their there are 200 centers. leaders and influential people at a local influence impact throughout level to inform behavioral changes the project cycle. -Ensure participation of PWD’s Project Mwanza -Ensure that all beneficiaries are -Stakeholder Engagement None Throughout beneficiaries, Region, City educated on the issues of financial Plan ensures the project cycle implementing Council (15th management and business development participation of all key agencies at the April 2023) to avoid misuse of the empowerment stakeholders (including local government loans men) based on their 14 Stakeholder Dates of Summary of Feedback Response of Project Follow-up Timetable/ (Group or Consultations Implementation Team Action(s)/Next Steps Date to Individual) Complete Follow-up Action(s) level -Engage men to support their partners influence impact throughout and spouse the project cycle. - Women’s education to ensure family bonds, cause some women when empowered tend to neglect their husbands and perpetuate GBV Project Tabora -Ensure participation of religious and -Stakeholder Engagement None Throughout beneficiaries, Region, City traditional leaders Plan ensures the project cycle implementing Council (17th -Ensure men’s engagement to support participation of all key agencies at the April 2023) their partners, spouse and avoid stakeholders (including local government marriage conflicts. men) based on their level influence impact throughout the project cycle. Project Mpanda -Ensure men’s engagement to support -Stakeholder Engagement -Implementation Throughout beneficiaries, Region, their partners, spouse and avoid Plan ensures the modality and interest project cycle implementing Sumbawanga marriage conflicts. participation of all key rate agencies at the Municipal - Interest on empowerment loans stakeholders (including local government Coucil (18th should be lower/affordable to men) based on their level April 2023) beneficiaries influence impact throughout the project cycle. Project Lindi Region, -Project should ensure men’s -Stakeholder Engagement None Throughout beneficiaries, Mtama involvement Plan ensures the project cycle implementing District - Education on the proper use of loan participation of all key agencies at the Council (20th funds to project beneficiaries stakeholders (including local government April 2023) men) based on their level influence impact throughout the project cycle. 15 ANNEX 2: STAKEHOLDER MAPPING Influence Interest Impact What important How could the Follow-up Strategy for engaging How much What level of How does the to the stakeholder (1 -close; stakeholders influence do interest do they project impact stakeholder? contribute to or 4 distant) Stakeholder Category/Theme they have over have in the them? the project? project? block the project? (Low, Medium, (Low, Medium, (Low, Medium, High) High) High) Affected Parties Ministry of Finance and Planning High High Medium Financial fund Delay in 1 Agree on project activity plan management disbursement of and budget funds Ministry of Agriculture High Medium Medium High farm Provide technical 1 Involvement in the project productivity expertise to beneficiaries preparation, planning and assign tasks President Office- Regional High Medium High Direct Coordinating 1 Policy alignment & synergies engagement to participating LGA’s Administration and Local LGA’s Government Authority Ministry of Education, Science and High High High Prevention of GBV Issue of guidelines 1 Involvement in the project at school Technology preparation, planning and assign tasks High Prevention of GBV Issue of guidelines 1 Policy alignment & synergies Ministry of Health High High at school Ministry of Constitution and Legal High High High Fair and Support legal and 1 Involvement in the project responsive legal policy reforms Affairs system to with preparation, planning and GBV cases assign tasks Ministry of Home Affairs High High High Prevent GBV Prompt response 1 Involvement in the project cases/regular and case resolution reports preparation, planning and assign tasks High High High Women Economic Through National 2 Involvement in the project Ministry of Investment, Industry Empowerment Economic and Trade Empowerment preparation, planning and Policy assign tasks, regular reports National Bureau of Standards Low Medium Low Statistics and Provision of baseline 3 Involvement in the project reports data preparation, planning and assign tasks, regular reports 16 Influence Interest Impact What important How could the Follow-up Strategy for engaging How much What level of How does the to the stakeholder (1 -close; stakeholders influence do interest do they project impact stakeholder? contribute to or 4 distant) Stakeholder Category/Theme they have over have in the them? the project? project? block the project? (Low, Medium, (Low, Medium, (Low, Medium, High) High) High) Business Development Service Low High Low Provision of Poor service 3 Maintain QA system though services for profit provision Providers motives clear TOR Local Government Authorities High High High Direct interaction Inadequate support 3 Involvement in the project with project to project activities beneficiaries preparation, planning and through assign tasks, regular reports supporting environment Community-Based Agent High High High Direct interaction Create awareness 1 Provide information and hold with project and sense of beneficiaries urgency to the feedback meetings through service respective provision communities Low High Low Direct interaction Create awareness 1 Provide information and hold Civil Society Organizations with project and sense of beneficiaries urgency to the feedback meetings through service respective provision communities Women Groups/Organization - Low High High Direct interaction Create awareness 1 Provide information and hold with project and sense of WGO beneficiaries urgency to the feedback meetings through service respective provision communities Local Community Secondary Low High High Direct interaction Create awareness 1 Provide information and hold with project and sense of Schools- LCSS beneficiaries urgency to the feedback meetings through service respective provision communities Traditional leaders (Chiefs)- TL Low High High Direct interaction Reluctant to change 1 Provide information, with project of the tradition beneficiaries beliefs, value and education and hold feedback through norms norms that meetings, use influential and value service perpetuate GBV leaders as change agent Local civil and religious leaders- Low High High Direct interaction Reluctant to change 1 Provide information, with project of the religious LCRL beneficiaries beliefs, value and education and hold feedback through norms norms that meetings, use influential and value service perpetuate GBV leaders as change agent Low High High Inclusive service Lack of support to Provide information, People Living with Disabilities- provision, need project if they feel 3 education and hold feedback PWDs based approach to excluded meetings, use influential project leaders as change agent and 17 Influence Interest Impact What important How could the Follow-up Strategy for engaging How much What level of How does the to the stakeholder (1 -close; stakeholders influence do interest do they project impact stakeholder? contribute to or 4 distant) Stakeholder Category/Theme they have over have in the them? the project? project? block the project? (Low, Medium, (Low, Medium, (Low, Medium, High) High) High) intervention assign appropriate packages High High High Business Lack of support to Provide information, Associations and Grassroots 3 Women Entrepreneurs- AGWE development project if they feel education and hold feedback services excluded meetings, use influential leaders as change agent and assign appropriate packages Low High Low Provision of Poor service 4 Maintain QA system though Business Development Service business provision Providers-BDSP development clear TOR services for profit or charity as appropriate Low High Medium Adequate support Poor services to GBV 2 Provide information, Crisis Shelter/ Safe House-SH from government survivors to enable them to education and hold feedback provide necessary meetings, Maintain QA system services to GBV survivors. though clear TOR Low High Medium Adequate support Poor services if they 2 Provide information, Psychosocial support & other GBV from government are not service providers including CSOs & to enable them to appropriately education and hold feedback provide necessary engaged meetings, Maintain QA system NGOs, Local Police, Legal Aid & services to GBV survivors. though clear TOR Court Low High Medium Adequate support Poor services if they 2 Provide information, Counsellors, Case Workers, Health from government are not Care Local Health facilities, -CHW to enable them to appropriately education and hold feedback provide necessary engaged meetings, Maintain QA system services to GBV survivors. though clear TOR Workers & Officials Local High High Medium Direct interaction Create awareness 1 Provide information and hold with project and sense of Community School-SWO/CDW beneficiaries urgency to the feedback meetings through service respective provision communities Interested Parties 18 Influence Interest Impact What important How could the Follow-up Strategy for engaging How much What level of How does the to the stakeholder (1 -close; stakeholders influence do interest do they project impact stakeholder? contribute to or 4 distant) Stakeholder Category/Theme they have over have in the them? the project? project? block the project? (Low, Medium, (Low, Medium, (Low, Medium, High) High) High) UN Women High High Medium Gender quality Lack of support if Involvement in the project and women they feel not 2 preparation, planning and empowerment involved assign tasks TAMWA High High Medium Gender quality Lack of support if Involvement in the project and women they feel not 2 preparation, planning and empowerment involved assign tasks TAWLA High High Medium Gender quality Lack of support if Involvement in the project and women they feel not 2 preparation, planning and empowerment involved assign tasks TGNP High High Medium Gender quality Lack of support if Involvement in the project and women they feel not 2 preparation, planning and empowerment involved assign tasks The local population who can Low High Low Service provision Service for profit 4 Provide information, to the project benefit indirectly from the activities education and hold feedback different components of the meetings, Maintain QA system PAMOJA Project though clear TOR Low High Low Service provision Service for profit 1 Provide information, Consultants who can support in to the project the delivery of the PAMOJA Project activities education and hold feedback meetings, Maintain QA system though clear TOR Low High Low Service provision Service for profit 1 Provide information, Business owners and providers of to the project services, goods, and materials that activities education and hold feedback will be involved in the project meetings, Maintain QA system though clear TOR Mass media and associated High High Low News articles If they send wrong 1 Involvement in the project message or not interest groups, including local, report project preparation, planning and regional and national printed and activities/evidences assign tasks the public will not broadcasting media, digital/web- hear about the based entities, and their project associations 19 Influence Interest Impact What important How could the Follow-up Strategy for engaging How much What level of How does the to the stakeholder (1 -close; stakeholders influence do interest do they project impact stakeholder? contribute to or 4 distant) Stakeholder Category/Theme they have over have in the them? the project? project? block the project? (Low, Medium, (Low, Medium, (Low, Medium, High) High) High) Local NGOs dealing with Gender High High Medium Align and extend Lack of support if 3 Provide information, cooperation with they feel not issues PAMOJA Project involved education and hold feedback meetings, use influential leaders as change agent Other surrounding and ongoing Low Medium Low Not to interfere If there is 3 Provide information, with their daily overlapping and projects in the subproject operations competing tasks education and hold feedback location among key project meetings, Maintain QA system supporters may delay project though clear TOR activities Other national & International High High Low Align and extend Lack of support if 2 Involvement in the project cooperation with they feel not NGOs related to women PAMOJA Project involved preparation, planning and empowerment assign tasks Elected officials and local High High High Maintain their If they send wrong 1 Involvement in the project political seats message about the politicians project to the public preparation, planning and may affect project assign tasks support in their locality National and local media High High Low Maintain and If they send wrong 2 Involvement in the project increase followers message about the Participants/ influencers of project to the public preparation, planning and social media may affect project assign tasks support Local Government Officials – High High Low Working If they not provided 1 Provide information, equipment, tool with necessary CDO & SWO, DSEO and capacity working education and hold feedback building to enable environment they meetings, Maintain QA system them to provide may not deliver as services expected though clear TOR 20 ANNEX 3: GRIEVANCE SUBMISSION FORM Reference No…………………………………………………… Name of Complainant Contact Details Cell #: Email: Address Grievance PAMOJA Project Component: Category Description Grievance/ Issue/ Complaint Date Incident Location Occurred Incident Occurred What would you like to see happen to resolve the problem? My identity can be disclosed I wish to raise my grievance anonymously I request disclosure of my identity, with my consent Received by Date Actions Taken to Resolve Grievance ACTION OUTCOME DATE 1st Action Taken: Outcome: Date: 2nd Action Taken: Outcome: Date: 21 3rd Action Taken: Outcome: Date: 4th Action Taken: Outcome: Date: 5th Action Taken: Outcome: Date: 22 ANNEX 4: CERTIFICATION OF GRIEVANCE RESOLUTION FORM I the undersigned certify that I am in full agreement, and satisfy with the decision reached in redressing my complaint. Summary of Complaint Complaint Registration Date Agreed Decision Reached Date of Complaint Resolution Signed:…………………………. Date:……………………………… Contact #: Witness:…………………………… Date:…………………………….. Full Name……………………………………. Contact #.......................................................... Endnotes 1For the purposes of effective and tailored engagement, stakeholders of the proposed project(s) can be divided into the following core categories: • Affected Parties: Persons, groups, and other entities within the Project Area of Influence (PAI) that are directly influenced (actually or potentially) by the project and/or have been identified as most susceptible to change associated with the project, and who need to be closely engaged in identifying impacts and their significance, as well as in decision-making on mitigation and management measures. • Other Interested Parties: Individuals/groups/entities that may not experience direct impacts from the Project but who consider or perceive their interests as being affected by the project and/or who could affect the project and the process of its implementation in some way. • Vulnerable Groups: Persons who may be disproportionately impacted or further disadvantaged by the project(s) compared with any other groups due to their vulnerable status, and that may require special engagement efforts to ensure their equal representation in the consultation and decision-making process associated with the project. • It is important to note that sometimes projects have different components with very different sets of stakeholders for each component. Those different stakeholders should be considered in preparing the SEP. 23 2 It is particularly important to understand whether project impacts may disproportionately fall on disadvantaged or vulnerable individuals or groups, who often do not have a voice to express their concerns or understand the impacts of a project, and to ensure that awareness raising and stakeholder engagement be adapted to take into account such groups ’ or individuals’ particular sensitivities, concerns, and cultural sensitivities and to ensure a full understanding of project activities and benefits. Engagement with vulnerable groups and individuals often requires the application of specific measures and assistance aimed at the facilitation of their participation in the project-related decision making so that their awareness of and input into the overall process are commensurate with those of other stakeholders. 24 25