Global Payment Systems Survey – 6th Iteration (GPSS 2021) October 2023 Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) Seci tonI LEGALANDREGULATORYFRAMEWORK Seci tonI I LARGE- VALUEPAYMENTSYSTEMS Sect io I nII RETALP I AYMENTSYSTEMSANDI NSTRUMENTS Seci to V nI FOREG I NEXCHANGESETTLEMENTSYSTEMS Seci tonV N ITERNATO I NALRE T MITANCESANDOTHERCROSS- BORDERPAYMENTS Seci tonVI SECURI TIESANDDERV IATI VESCLEARI NGANDSETTLEMENTSYSTEMS Seci tonVI I OVERSI G HTARRANGEMENTS Seci tonVI II CYBERSECURI TYANDCYBER-RESL IIENCY Seci to X nI N INOVATI VEPAYMEN N TISTRUMENTSANDSERVC IES Seci tonX REFOR N MIGTHENATO I NALPAYMENTSSYSTEM Suppl ementA EFFECTSOFTHECOVI D-19PANDE CO MI NPAYMENTSYSTEMS Suppe lmentB CENTRALBANKDG I T IALCURRENCE IS These data tables present the full results of the sixth iteration of the Global Payments Systems Survey (GPSS). Please refer to the GPSS Report for details on the methodology and the scope of data collection. To the extent feasible the structure of these data tables is aligned to prior iterations for easier comparison of the results. For further details please go to: https://www.worldbank.org/en/topic/financialinclusion/brief/gpss or contact us at paymentsystems@worldbank.org. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I NI-LEGALANDREGULATORYFRAMEWORK Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeI l . 1 PE ICESOFLEGISLATO I T NWIHEXPLC IITREFERENCESTOPAYMENTSYSTEMS TabeI l . 2a PAYMENTSYSTEMCONCEPTSCOVEREDBYTHELEGALFRAMEWORK TabeI l . 2b LEGALAND/ O RREGULATORYPROVS IIONSCOVERN IGSPECF II S CISUESRELATEDTOPAYMENTSERVI CESANDI NSTRUMENTS TabeI l . 3 SECURI TIESSETTLEMENTCONCEPTSCOVEREDI NTHELEGALFRAMEWORK TabeI l 4 . OTHERLEGISLATO I NTHA SB TI ECOMI N N GICREASN IGLYRELEVANTFORPAYMENTS TabeI l 5 . CONSUMERPROTECTO I NREQUR IEMENTS TabeI l . 6 BASCP I AYMENTACCOUNTS TabeI l . 7 TRANSACTO I NSTHATCANBEPERFORMEDUSN IGE- MONEYPRODUCTS TabeI l . 8a CENTRALBANKLEGALPOWERSTOOVERSEEPAYMENTSYSTEMS TabeI l . 8b CENTRALBANKLEGALPOWERSTOOVERSEEPAYMENTSYSTEMS TabeI l 9 . LI CENSN IGOFPAYMENTSYSTEMOPERATORS TabeI l . 10 LC IENSN IGOFNON-BANKPAYMENTSERVI CESPROVI DERS TabeI l . 12 APPLI CABL IITYOFTHEPROVS IIONSI NTABLESI .1,. I2bAN . DI2b TabeI l . 13 AUTHORT IIESLEGALLYEMPOWEREDTOSUPERVS IEPSOsORNON-BANKPSPs TabeI l . 14 TAXESAPPLI CABLETOACCOUNTSANDPAYMENTACTV IITE IS N IS TANCESWHENACOURTHASFAI LEDTOUPHOLDTHELEGALBASI SOFTHEACTV IITI ESORARRANGEMENTSUNDERTABLE . SI2aAND TabeI l 1 .5 . I3 TabeI l . 16 PROTECTO I NSOFCUSTOMERFUNDSANDDEPOSTI I NSURANCE a Tbe lI. 1PE ICESOFLG E S ILATO I T NWIHE X PI LCT IREE FRENCESTOPAY N ME TSYT SEMS ByRego in ByI ncomeLevel Go lbal Europe& High Lat in Middl eE ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca 97% 100% 94% 100% 94% 88% 100% 100% 97% 97% Cenr talBankLaw (7/ 7) 1 (7/18) ( 272 /7) 1 (5/16) 7 (/8) (33 /) 1 (6/ 16) 5 (7/59) 3 (5/36) 9 (2/95) 85% 86% 89% 89% 69% 89% 100% 87% 84% 86% Bankn igLaw 6 (/7) 1 (6/18) 2 (4/27) 1 (1/16) 8 (/9) (3/ 3) 1 (3/15) 4 (9/58) 3 (2/37) 8 (1/95) PaymentSyse tmsLa o w(r 81% 71% 76% 78% 75% 89% 100% 94% 86% 73% equv iae lnt ) 7 (8/96) 5 (/7) ( 13/17) ( 21/27) ( 12/16) 8 (/9) (4/ 4) 1 (5/16) ( 51/59) 2 (7/37) Ee lcr toni c money(emo - ney) 70% 43% 76% 76% 69% 38% 67% 86% 67% 74% La o w( requi val ent ) 6 (3/90) 3 (/7) 1 (3/17) ( 19/25) ( 11/16) 3 (/8) 2 (/3) 1 (2/14) ( 37/55) 2 (6/35) 83% 100% 88% 89% 63% 71% 100% 81% 81% 86% Secur ii tesMak ret s Law 7 (7/93) (77 /) ( 15/17) ( 24/27) 1 (0/16) 5 (/7) (3/ 3) 1 (3/16) 4 (6/57) ( 31/36) Cv il iC odeando /rCommer ce 5 2% 29% 69% 48% 44% 71% 50% 55% 54% 50% Code ( 45/86) 2 (/7) ( 11/16) ( 13/27) 7 (/16) 5 (/7) ( 1/2) ( 6/11) 2 (7/50) ( 18/36) Cenr talBankRegul ato ins 79% 71% 82% 69% 75% 100% 75% 91% 83% 72% havn igthepowerofLaw 7 (1/90) 5 (/7) 1 (4/17) 1 (8/26) 1 (2/16) (99 /) 3 (/4) ( 10/11) ( 45/54) ( 26/36) 78% 67% 92% 89% 50% 50% 100% 100% 78% 78% Other ( 47/60) 4 (/6) ( 12/13) ( 16/18) 7 (/14) 1 (/2) (2/ 2) (5/ 5) 2 (9/37) ( 18/23) a Tbe lI. 2aPAYME N TSYT SEMCONCEPTSCOVEREDBYTHELG E ALFRA WO ME RK ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih Go lbal Paci fi c C entr al I ncome Amerc ia& &N orth S ouhA t sa i Saharan LMI C n icome Asia O ECD Cai rbbean Afrc ia Afi rca aC .lar iy t ofi tmi ngo fi fnalset tl emen, tespeca il lywhen 96% 100% 100% 100% 88% 89% 100% 94% 98% 92% t her s ei aninsov lency 9 (2/96) (77 /) 1 (7/ 17 2 ) (7/ 27 1 ) (4/16) ( 8/9) (44 /) ( 15/16) 5 (8/59 3 ) (4/37) bL .egalrecognt io inofb (ia ltea rlandmul tl a itea rl)net ti ng 95% 100% 100% 96% 88% 89% 100% 94% 96% 92% ar rangements (89/ 94) (77 /) ( 151 /5) ( 26/27) ( 14/16) 8 (/9) (44 /) 1 (5/16) 5 (5/57 3 ) (4/37) cL .egale rcognit ionofel ecto rnicprocessn igof 94% 100% 94% 100% 88% 100% 75% 88% 90% 100% payment s e (x.,canee lcto rnicsg i nau tres/ documens t be usedasevd i encei h nteco ut roflaw?) 8 (9/95) (77 /) ( 15/16) ( 272 /7) ( 14/16) (99 /) ( 3/4) 1 (4/16) 5 (2/58 3 ) (7/ 37) 80% 86% 76% 85% 67% 100% 50% 80% 79% 81% dN .on- exs it enceofanyzer o-hourr uleorsmi i a lrr ules 7 (5/94) ( 6/7) 1 (3/17 2 ) (3/27 1 ) (0/15) (99 /) 2 (/4) 1 (2/15) 4 (5/57) ( 30/37) e.Enf orceabi lt iyofsecui rt y n itee rstsprovd iedunder 89% 71% 94% 96% 80% 75% 75% 100% 87% 92% col a ltea rlara rn gemens t ando fanyree lvante rpur chase age reme ns t r (epo) 8 (1/91) ( 5/7) 1 (5/16) ( 26/27 1 ) (2/15) 6 (/8) ( 3/4) ( 14/ 14) ( 48/55 3 ) (3/36) . fProt eci to r nfomthr id- part y cl ai ms ofsecurt i iesand 86% 100% 87% 96% 80% 50% 50% 94% 84% 89% ot hercoa l ltea rlpe ldgedinapa ymentsyse tm ( 79/92) (77 /) ( 13/15) ( 26/27) ( 12/15) ( 4/8) ( 2/4) 1 (5/16) ( 46/55) ( 33/37) 64% 86% 57% 50% 75% 57% 50% 83% 69% 58% g.Resol uto inofpaymentsyse tms 5 (4/84) ( 6/7) 8 (/14) 1 (2/24 1 ) (2/16) 4 (/7) 2 (/4) 1 (0/12) 3 (5/51) ( 19/33) a Tbe lI. 2bLG E ALAND/ORREGULATORYPRO VS IIONSCOVERINGSPECF II C S ISUES RELATEDTOPAYMEN TSR E VC IESAN DINSR T UMENTS ByReg ion ByI ncomeLee vl Go lbal Lai tn Mi ddleE ast Su b- EastAsia& Europe& Hg ihI n come Amerc ia& &N orh S t ouhA t si a Saharan L C MI Hg i n hicome Paci fc C i ent ralAsi a O ECD Cai rbbean Afi rca Afi rca 93% 100% 94% 93% 88% 89% 100% 94% 93% 92% Ee lct ronc imoney(e- money) 8 (9/96) (77 /) 1 (5/16 2 ) (6/28) 1 (4/16) 8 (/9) (4/ 4) 1 (5/16) 5 (4/58) 3 (5/38) Consumerprot ecto inmeasur esforuser s ofe rtai l 91% 100% 94% 96% 69% 89% 100% 94% 90% 92% paymentser vie c s 8 (6/95) (77 /) ( 15/16) ( 26/27) 1 (1/16) 8 (/9) (4/ 4) 1 (5/16) ( 52/58) 3 (4/37) Far iandc ompei tt i vepr aci c tesi nthepr ovi so inofpayment 86% 86% 88% 93% 60% 89% 100% 94% 89% 81% sev rices (81/ 94) 6 (/7) 1 (4/16) ( 25/27) 9 (/15) 8 (/9) (44 /) 1 (5/16) 5 (1/57) 3 (0/37) Exs itenceofbasi cpaymentaccount s orbasc itr ansaci o t n 83% 86% 63% 93% 75% 100% 100% 81% 83% 84% accouns t 7 (9/95) ( 6/7) 1 (0/16) ( 25/27) 1 (2/16) (99 /) (4/ 4) 1 (3/16) ( 48/58) 3 (1/37) Non- bankpayme ntsev ricepo rvider s P (S Ps)bei nga be l 81% 100% 75% 85% 69% 78% 100% 81% 81% 81% od t ie rcl typr ovideaccount -basedpayme ntsev rices, n icu ldn igfore- mo ney 7 (7/95) (77 /) 1 (2/16) ( 23/27) 1 (1/16) 7 (/9) (4/ 4) ( 13/16) ( 47/58) ( 30/37) 86% 86% 94% 84% 81% 78% 100% 88% 90% 80% Useofagent s andagent -basedbusi nessmodes l 8 (0/93) ( 6/7) 1 (5/16 2 ) (1/25) 1 (3/16) 7 (/9) (4/ 4) 1 (4/16) 5 (2/58) 2 (8/35) a Tbe lI. 3SC E URI TIS E E STT LE N ME TCONCEPTSCOVERE NT DI HELG E ALFRA WO ME RK ByRego in ByRego in Midde l Europe& High Lai tn Su b- EastAsia East& South Hg ih Go lbal &P aci fi c C entr al I ncome Ameri ca& North A sa i Saharan LMI C i ncome Asia O ECD Cai rbbean Afi rca Afi rca 93% 86% 100% 93% 80% 100% 100% 100% 96% 89% Demae tri ai lzat ionofsecui ri tes ( 86/92) 6 (/7) ( 171 /7 2 )(5/27 1 )(2/15) (7/ 7) (4/ 4) ( 151 /5) ( 55/57 3 )(1/35) 85% 100% 88% 85% 73% 83% 100% 87% 85% 85% mmo I bi l izai tonofsecur ii tes 7 (6/89) (77 /) ( 14/16)( 23/27)( 11/15 5 ) (/6) (3/ 3) ( 13/15) ( 47/55 2 )(9/34) 97% 100% 94% 100% 87% 100% 100% 100% 96% 97% Secur ii tesownes rhi pta rnse frstho rughbookent re is 8 (8/91) (77 /) ( 16/17 2 )(72 /7)( 13/15) (6/ 6) (4/ 4) ( 151 /5) ( 55/57 3 )(3/34) 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Fn ial i tyofset te lments (ecui ri tesan u dfndsta rnse frs) 9 (49 /4) (77 / 1 ) (7/ 17 2 )(72 /7 1 )(51 /5 9 ) (/9) (4/ 4 1 ) (51 /5 5 ) (85 /8)( 363 /6) Po r e tcti onfromthi rdp -ar tycl ams i ofsecur it iesandoh ter 90% 100% 94% 100% 71% 80% 75% 87% 83% 1 00% col a l t eralpe ldgedinapaymentsyse tm (77/ 86) (5/ 5 1 ) (5/16 2 )(72 /7 1 )(0/14) ( 4/5) ( 3/4) ( 13/15) ( 44/53 3 )(33 /3) Po r t eco i t nofcuso tdy ar rangementsfo r h mt r idp -art y 86% 100% 88% 100% 79% 57% 50% 85% 78% 97% ca lms i nt i heeventofbankr uptcyofh tecuso tdian 7 (5/87) (6/ 6 1 ) (4/16 2 )(72 /7 1 )(1/14 4 ) (/7) 2 (/4 1 ) (1/13 4 ) (0/51 3 )(5/36) Eno frceabi l iy t ofdev l ier y ver suspaymento frsecur ii tes 90% 100% 88% 100% 80% 88% 100% 80% 86% 97% set te lment 8 (4/93) (7/ 7 1 ) (5/17)( 27/ 27)( 12/15 7 ) (/8) (4/ 4) ( 12/15 4 ) (9/57 3 )(5/36) 73% 100% 65% 85% 69% 63% 75% 60% 65% 86% Secui rt iese lndn igar rangemens t 6 (6/90) (66 / 1 ) (1/17 2 )(3/27 9 ) (/13) ( 5/8) 3 (/4) 9 (/15) 3 (6/55)( 30/35) 65% 83% 63% 92% 60% 43% 25% 33% 50% 88% Novai ton ( 55/85) 5 (/6) ( 10/16 2 )(3/25) ( 9/15) ( 3/7) ( 1/4) ( 4/12) ( 26/52 2 )(9/33) 57% 33% 73% 72% 40% 43% 33% 50% 48% 70% Openof ferandoh tersi mia lre lgaldevc ies 4 (7/83) ( 2/6 1 ) (1/15 1 )(8/25 6 ) (/15) ( 3/7) 1 (/3) 6 (/12) 2 (4/50)( 23/33) Po r e tcto inoft heoperat ionoft hes ecur ii tessetl tement 93% 100% 94% 100% 93% 88% 75% 87% 89% 1 00% syt semi h nteeventofh teinsov lencyofas yse tm pat ri cipant 8 (4/90) (66 /) ( 15/16 2 )(72 /7 1 )(3/14) ( 7/8) 3 (/4) ( 13/15 4 ) (9/55)( 353 /5) Pr oteci o t noft heoperai tonofh teC S nt Di heeventoft he 89% 100% 81% 100% 92% 67% 67% 85% 82% 1 00% n isol vencyofasyse tmp art i cipant (74/ 83) (6/ 6) ( 13/16 2 )(7/ 27 1 )(1/12) ( 4/6) ( 2/3) ( 11/13) ( 40/49)( 343 /4) Po r t ecto inofh teo perat ionofh teC ent ralCount erpar ty 76% 80% 77% 100% 54% 50% 50% 67% 65% 93% C ( CP)intheeventofh teinsov lencyofasyse tm pat ri cipant 5 (8/76) 4 (/5) ( 10/13 2 )(52 /5 7 ) (/13) ( 2/4) 2 (/4) 8 (/12) ( 30/46)( 28/30) Resol uto ino fFMI s t hatcl earandset tes l ecur ii tesand 64% 100% 40% 83% 42% 25% 50% 75% 53% 80% dei rvai tves 4 (9/77) (66 /) ( 6/15 2 ) (0/24 5 ) (/12) ( 1/4) 2 (/4) 9 (/12) ( 25/47)( 24/30) a Tbe lI4 .OTHERLG E I SLATO I H NT ATS IBECO N MI N GICREASN IGLYREL EVANTFORPAY N ME S T ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Go lbal EastAsia& Europe& Hi ghIncome Amerc ia& &N orh S t ouhA t sa i Sub- Sa haran L C MI Hg ih Pacf ic C i enr talAsi a OECD A r fi c a n icome Cai rbbean Afi rca 84% 100% 88% 100% 88% 88% 50% 50% 78% 94% Es -ignau tr a elws/ regul ato ins (77 /) 1 (4/16) 2 (72 /7) ( 14/16) 7 (/8) 2 (/4) 8 (/16) 4 (5/58 3 ) (4/36) 7 (9/94) 91% 100% 94% 96% 88% 88% 100% 81% 90% 94% Gener alConsumerPr otect i o nLaw (77 /) ( 15/16) 2 (6/27) 1 (4/16) ( 7/8) (44 /) ( 13/16) 5 (2/58 3 ) (4/36) 8 (6/94) 65% 57% 63% 85% 50% 38% 50% 69% 60% 72% Fn ianca ilConsumerPo rteci o t nLaw 4 (/7) 1 (0/16) ( 23/27) ( 8/16) 3 (/8) 2 (/4) 1 (1/16) 3 (5/58 2 ) (6/36) 6 (1/94) 87% 100% 100% 100% 63% 63% 50% 94% 86% 89% Compei tt i o nLaw (77 /) ( 161 /6) 2 (72 /7) 1 (0/16) 5 (/8) ( 2/4) 1 (5/16) 5 (0/58 3 ) (2/36) 8 (2/94) Ani tMo - neyLaundei rngC /oune tr 100% 100% 96% 94% 100% 100% 100% 98% 97% 98% Fn iancn igofTer ror ism(AML/CFT) (77 /) ( 161 /6) 2 (6/27) 1 (5/16) (88 /) (44 /) ( 161 /6) 5 (7/58 3 ) (5/36) 9 (2/94) Law 47% 43% 56% 67% 44% 25% 31% 40% 58% Ei -nvoc ii n a glwsr /egua lti ons 3 (/7) 9 (/16) ( 18/27) 7 (/16) 2 (/8) ( 5/16) 2 (3/58 2 ) (1/36) 4 (4/94) 52% 43% 56% 78% 31% 63% 25% 31% 41% 69% Dg iia tlDl I aws/ regua lto ins ( 49/94) 3 (/7) ( 9/16) 2 (1/27) 5 (/16) 5 (/8) 1 (/4) 5 (/16) 2 (4/58) ( 25/36) 87% 100% 100% 100% 69% 75% 50% 81% 79% 100% Daap t i rvacya lws 8 (2/94) (77 /) ( 161 /6) ( 272 /7) 1 (1/16) 6 (/8) ( 2/4) 1 (3/16) 4 (6/58) ( 363 /6) 47% 71% 50% 56% 38% 38% 44% 45% 50% Ec -ont racta lwsr /egul ato ins 4 (4/94) 5 (/7) ( 8/16) 1 (5/27) 6 (/16) 3 (/8) 7 (/16) 2 (6/58) ( 18/36) 59% 57% 63% 74% 13% 88% 50% 63% 53% 67% Cybes recui ry t a lw 5 (5/94) ( 4/7) 1 (0/16) 2 (0/27) 2 (/16) 7 (/8) 2 (/4) 1 (0/16) 3 (1/58) ( 24/36) 66% 86% 94% 85% 19% 63% 50% 50% 60% 75% n Ifor mai tonsecui rt y a lw 6 (2/94) ( 6/7) 1 (5/16) 2 (3/27) 3 (/16) 5 (/8) ( 2/4) 8 (/16) 3 (5/58) ( 27/36) CONSUMERPR OTECTIONREQU I RE MENTS NowcanbefoundinSect ionV I I P (aymentSyst emsOversi gh ) t a Tbe lI. 6BASC I PAY N ME TACCOUNTS ByRego in ByI ncomeLevel Midde l Europe& H igh Lai tn Su b- EastAsia East& South Hg ih Go lbal &P aci fi c C enta r n l Icome Amerc ia& North A si a Saharan L C MI n icome Asia O ECD Cai rbbean Afi rca Afi rca Theprovs iionofBasc ipayme ntaccouns t bybanks 78% 67% 56% 93% 67% 100% 75% 80% 74% 84% ando /rotherPSPs s iregua ltedtho rughal awor r egulat ion 7 (2/92) 4 (/6) ( 9/16) ( 26/28) ( 10/15) (88 /) ( 3/4) ( 12/15) 4 (0/54 3 ) (2/38) Banksand/ orotherPSPsa er r equi redbya lwtoprovd ie 8 1% 75% 89% 73% 80% 100% 67% 85% 85% 75% basc ipaymentaccouns t oa t nycust omerh tate rquess t suchanaccount 5 (9/73) 3 (/4) ( 8/9) ( 19/26 8 ) (/10) (88 /) 2 (/3) 1 (1/13) ( 35/41 2 ) (4/32) Basc ipaymentaccount s beopenedfreeofchag re,at 59% 50% 67% 36% 70% 100% 100% 58% 73% 42% l eastf orabasc ipackageo fsev rices 4 (2/71) 2 (/4) 6 (/9) ( 9/25) 7 (/10) (88 /) (3/ 3) ( 7/12) ( 29/40) ( 13/31) Basi cp aymentaccount s canbepo rvi dedbynonb -ank 54% 100% 22% 23% 70% 86% 67% 91% 73% 29% PSPs i nthefor mo fe mo - ney 3 (5/65) (3/ 3) ( 2/9) 5 (/22) 7 (/10) 6 (/7) ( 2/3) ( 10/11) 2 (7/37) ( 8/28) Basc ipaymentaccouns t arepo r t ectedbydeposi t 90% 100% 100% 92% 80% 86% 67% 92% 92% 86% n isur ance(eg ..f orba nks)orsmi i a l rmechans im 6 (0/67) (2/ 2) (99 /) 2 (2/24 8 ) (/10) 6 (/7) ( 2/3) 1 (1/12) ( 35/38 2 ) (5/29) Basc i paymentaccountsissuedbynonb -ankP SPs 48% 67% 11% 38% 67% 67% 33% 70% 57% 33% e (.g.emo - ney account s)areproe tct edb ypasst -hr ough deposi tn is ur anceo rasimia lrmechans im 2 (7/56) 2 (/3) 1 (/9) 6 (/16) 6 (/9) ( 4/6) ( 1/3) 7 (/10) 2 (0/35 7 ) (/21) KYC/CDDrequr iemens t aet r ai loe rdt a ofci i lt at h ete 79% 67% 78% 57% 90% 100% 100% 100% 90% 64% openn igofbasc ipaymentaccouns t 5 (3/67) ( 2/3) 7 (/9) ( 13/23) ( 9/10) (77 /) (3/ 3) 1 (21 /2) 3 (5/39 1 ) (8/28) KYC/CDDc anbeper fome r dbyagent s off inanci al 72% 50% 67% 60% 70% 67% 100% 100% 85% 52% n isi tt uto insoremo - ney i ssues r 4 (6/64) ( 2/4) 6 (/9) ( 12/20) ( 7/10) 4 (/6) (3/ 3) 1 (21 /2) 3 (3/39 1 ) (3/25) Azerobaa lncei ntheaccounti sao l lwedwt ihouth te 77% 25% 88% 83% 89% 57% 100% 75% 76% 79% cuso tmerbei ngchag redforh tis 5 (1/66) 1 (/4) ( 7/8) 1 (9/23) ( 8/9) 4 (/7) (33 /) 9 (/12) ( 29/38 2 ) (2/28) Ther eisacapo h nteaccountbal anc h etatacuso tmer 43% 75% 13% 22% 70% 57% 67% 54% 60% 18% canmai ntan i 2 (9/68) ( 3/4) ( 1/8) 5 (/23) ( 7/10) 4 (/7) ( 2/3) 7 (/13) ( 24/40 5 ) (/28) Theea r rel imis t o h ntevou lmeo rval ueofcash 47% 67% 25% 32% 70% 57% 67% 54% 56% 33% wt ihdrawal s r fomthebasc iaccountd (ai l y,mo nh tly, ec t.) 3 (1/66) 2 (/3) 2 (/8) ( 7/22) ( 7/10) ( 4/7) 2 (/3) ( 7/13) ( 22/39) ( 9/27) Theea r r er esr ti cti onsont h etypesofpayment 46% 50% 33% 43% 60% 50% 33% 50% 50% 41% r tansaci o t nsthatcanbeper fome r d 3 (2/69) ( 2/4) 3 (/9) ( 10/23) ( 6/10) 4 (/8) 1 (/3) 6 (/12) 2 (0/40 1 ) (2/29) a Tbe lI. 7TRANSACTO INSTHATCANBEPERFOR DU ME SN IGE -MONEYPRODUCTS ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- EastAsia& Europe& Hg i n hI come Hg ih Go lbal Pacf ii c C enr talAsi a O ECD Amerc ia& &N orh S t ouhA t sa i Saharan LMI C n icome Cai rbbean Afi rca Afi rca 96% 80% 100% 80% 100% 100% 100% 100% 98% 90% a.Cash-i n/ Ta rnsaci o t ncanbepef rome r d ( 52/54) 4 (/5) ( 12/ 12) ( 4/5) ( 10/ 10) (44 /) (4/ 4) 1 (4/ 14) ( 43/44) ( 9/10) depost s i Canalsobepr ovd iedby 88% 67% 90% 33% 90% 100% 100% 93% 90% 71% agens t 4 (2/48) 2 (/3) 9 (/10) 1 (/3) 9 (/10) (4/ 4) (44 /) 1 (3/14) 3 (7/41) 5 (/7) Ta rnsaci o t ni s n iteo rpea rbl e 38% 50% 57% 33% 43% 100% 18% 34% 60% wt i h htoseo foh terPSPs ( 14/37) 1 (/2) ( 4/7) 1 (/3) ( 3/7) (33 /) 2 (/11) ( 11/32) 3 (/5) 96% 80% 100% 80% 100% 100% 100% 100% 98% 91% b.Cash- out/ Ta rnsaci o t ncanbepef rome r d ( 53/55) 4 (/5) ( 12/ 12) ( 4/5) ( 11/ 11) (4/ 4) (4/ 4) ( 14/ 14) 4 (3/44) ( 10/11) wt ihdr aw as l Canalsobepr ovd iedby 90% 67% 90% 67% 91% 100% 100% 93% 90% 88% agent s 4 (4/49) ( 2/3) ( 9/10) 2 (/3) ( 10/11) (44 /) (4/ 4) 1 (3/14) 3 (7/41) 7 (/8) Ta rnsact i o s ni i nteo rpea rbe l 42% 50% 57% 75% 43% 100% 25% 10% 33% 83% wt iht hoseo foh terPSPs 1 (5/36) ( 1/2) ( 4/7) ( 3/4) 3 (/7) (2/ 2) 1 (/4) ( 1/10) 1 (0/30) 5 (/6) 98% 100% 91% 100% 100% 100% 100% 100% 98% 100% c.Topu -ps Ta rnsaci o t ncanbepef rome r d 4 (9/50) (55 /) ( 10/11) (44 /) 1 (1/ 11) (22 /) (4/ 4) 1 (3/ 13) 3 (9/40) ( 101 /0) r fomb ank accouns t Canalsobepr ovd iedby 60% 80% 50% 56% 50% 50% 64% 59% 67% agens t 2 (4/40) 8 (/10) ( 1/2) 5 (/9) 1 (/2) 2 (/4) ( 7/11) ( 20/34) 4 (/6) Ta rnsact i o s ni i nteo rpea rbe l 46% 50% 71% 50% 29% 50% 25% 44% 41% 67% wt i h htoseo foh terPSPs ( 16/35) 1 (/2) 5 (/7) ( 2/4) 2 (/7) ( 1/2) 1 (/4) ( 4/9) 1 (2/29) ( 4/6) 91% 100% 92% 100% 73% 75% 100% 100% 89% 100% d.Funds Ta rnsacto incanbep ef rome r d 5 (0/55) (55 /) ( 11/12) (55 /) ( 8/11) 3 (/4) (4/ 4) ( 141 /4) ( 39/44 1 ) (11 /1) r tansf ersto bankaccouns t Canalsobeprovd iedby 52% 70% 100% 33% 67% 50% 42% 46% 86% agens t ( 23/44) ( 7/10) (4/ 4) 3 (/9) 2 (/3) 2 (/4) 5 (/12) 1 (7/37) 6 (/7) Ta rnsact i o s ni i nteo rpea rbe l 53% 50% 57% 80% 50% 67% 25% 44% 45% 86% wt i h htoseo foh terPSPs 2 (0/38) ( 1/2) 4 (/7) ( 4/5) 4 (/8) ( 2/3) 1 (/4) 4 (/9) 1 (4/31) 6 (/7) 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% e.P2P Tr ansact i o ncanbeper fome r d 5 (65 /6) (55 /) 1 (1/ 11) (66 /) 1 (21 /2) (44 /) (4/ 4) 1 (41 /4) 4 (34 /3) ( 131 /3) domestc i r tanse frs Canalsobepr ovd iedby 69% 80% 100% 80% 67% 50% 62% 67% 83% agent s 3 (1/45) ( 8/10) (3/ 3) ( 8/10) 2 (/3) ( 2/4) 8 (/13) 2 (6/39) ( 5/6) Ta rnsact i o s ni i nteo rpea rbe l 58% 50% 57% 75% 57% 100% 25% 55% 53% 83% wt iht hoseo foh terPSPs 2 (2/38) ( 1/2) ( 4/7) ( 3/4) 4 (/7) (3/ 3) 1 (/4) ( 6/11) 1 (7/32) 5 (/6) 72% 80% 100% 100% 30% 100% 50% 75% 69% 88% . fIne trnai tonalTa rnsaci o t ncanbepef rome r d 3 (4/47) ( 4/5) 1 (01 /0) (4/ 4) 3 (/10) (22 /) 2 (/4) 9 (/12) 2 (7/39) 7 (/8) e rmitt ances Canalsobepr ovd iedby 49% 89% 100% 11% 100% 25% 36% 41% 86% agent s 2 (0/41) ( 8/9) (4/ 4) ( 1/9) (2/ 2) 1 (/4) 4 (/11) 1 (4/34) ( 6/7) Ta rnsact i o s ni i nteo rpea rbe l 30% 100% 50% 67% 100% 11% 21% 80% wt i h htoseo foh terPSPs 1 (0/33) (22 /) ( 3/6) 2 (/3) (22 /) ( 1/9) 6 (/28) 4 (/5) 96% 100% 90% 100% 100% 100% 100% 93% 98% 92% g.Bl il Ta rnsact i o ncanbeper fome r d 5 (2/54) (55 /) 9 (/10) (55 /) ( 121 /2) (44 /) (4/ 4) 1 (3/14) 4 (1/42) ( 11/12) paymens t Canalsobepr ovd iedby 80% 67% 88% 100% 90% 100% 75% 62% 77% 100% agens t ( 37/46) 2 (/3) 7 (/8) (44 /) 9 (/10) (44 /) 3 (/4) 8 (/13) 3 (0/39) (77 /) Ta rnsact i o s ni i nteo rpea rbe l 44% 100% 40% 75% 50% 100% 25% 10% 38% 80% wt iht hoseo foh terPSPs 1 (5/34) (2/ 2) ( 2/5) ( 3/4) 3 (/6) (3/ 3) 1 (/4) ( 1/10) 1 (1/29) 4 (/5) 67% 50% 38% 50% 70% 100% 67% 85% 71% 43% h.Pubi lcseco trTa rnsaci o t ncanbepef rome r d 3 (0/45) ( 2/4) 3 (/8) 2 (/4) 7 (/10) (33 /) 2 (/3) 1 (1/13) 2 (7/38) 3 (/7) payo rls l Canalsobepr ovd iedby 36% 50% 33% 22% 100% 45% 35% 40% agent s 1 (3/36) ( 3/6) 1 (/3) ( 2/9) (22 /) ( 5/11) ( 11/31) ( 2/5) Ta rnsact i o s ni i nteo rpea rbe l 26% 50% 20% 33% 14% 100% 22% 22% 50% wt iht hoseo foh terPSPs 8 (/31) ( 1/2) ( 1/5) ( 1/3) ( 1/7) (22 /) 2 (/9) 6 (/27) 2 (/4) 76% 100% 38% 50% 90% 100% 33% 93% 81% 56% . iO h ter Ta rnsacto incanbep ef rome r d 3 (5/46) (55 /) 3 (/8) 2 (/4) 9 (/10) (22 /) 1 (/3) 1 (3/14) 3 (0/37) 5 (/9) governmen t payme nt s e (.g. condi to in al Canalsobeprovi dedby 40% 33% 33% 38% 100% 58% 40% 40% cashtranse frsa gens t 1 (4/35) 2 (/6) ( 1/3) ( 3/8) (1/ 1) ( 7/12) 1 (2/30) ( 2/5) orothersoca i l po rtecto in Tr ansacto ini s n iteo rperabe l 29% 100% 20% 33% 14% 100% 30% 26% 50% po rg a rmp ay.w . t ihthoseofot herPSP s (9/ 31) (22 /) 1 (/5) 1 (/3) 1 (/7) (1/ 1) 3 (/10) 7 (/27) 2 (/4) 73% 100% 56% 80% 60% 67% 67% 86% 74% 67% . jTax Tr ansact i o ncanbeper fome r d 3 (5/48) (44 /) 5 (/9) 4 (/5) 6 (/10) ( 2/3) 2 (/3) 1 (2/14) 2 (9/39) 6 (/9) paymens t Canalsobepr ovd iedby 43% 57% 67% 40% 67% 33% 33% 40% 60% agent s 1 (7/40) ( 4/7) ( 2/3) 4 (/10) 2 (/3) ( 1/3) 4 (/12) 1 (4/35) ( 3/5) Ta rnsaco i t s ni n iter opea rbl e 30% 100% 67% 14% 67% 30% 24% 75% wt iht hoseo foh terPSPs 1 (0/33) (22 /) ( 2/3) ( 1/7) 2 (/3) 3 (/10) 7 (/29) 3 (/4) 77% 100% 86% 67% 43% 100% 100% 88% 78% 75% k.Regist rai tonTa rnsacto incanbep ef rome r d 2 (4/31) (22 /) ( 6/7) 2 (/3) 3 (/7) (11 /) (3/ 3) 7 (/8) 2 (1/27) 3 (/4) ofnew cust ome rs, n icludn ig Canalsobeprovi dedby 79% 67% 86% 67% 67% 100% 100% 80% 78% 83% pef rorming agens t 3 (0/38) ( 2/3) ( 6/7) ( 2/3) 6 (/9) (22 /) (44 /) ( 8/10) 2 (5/32) 5 (/6) CDD Ta rnsacti oni s i nteo rperabe l 19% 25% 50% 50% 29% 13% 67% wt ihthoseofot herPSP s (52 /6) 1 (/4) 1 (/2) ( 1/2) 2 (/7) 3 (/23) 2 (/3) . I8aCENTRALBANKLE G ALPOWE R STOOVERSE E PAY N ME TSYT SEMS ByRego in ByI ncomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Go lbal Paci fc i Cenr talAsa i OECD Amerc ia& &N ort h Sout hAsi a A f rc i a LMI C Hg i n hicome Cai rbbean Afi rca DoestheC entr alB ankhave anyfor ma ls ( a ttuo try)powes r o t 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% pef ror mp aymentsystem 9 (69 /6) (77 /) ( 171 /7) 2 (9/ 29) 1 (61 /6) (99 /) (44 /) ( 141 /4) 5 (7/ 57) 3 (93 /9) oves righ? t . I8bCENTRALBANKLE G ALPOWE R STOOVERSE E PAY N ME TSYT SEMS ByRego in ByI ncomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haa rn Go lbal Paci fi c C ent ralAsa i OECD Ameri ca& &N ort h S out hAsi a A f rc ia LMI C Hg i n hicome Cai rbbean Afi rca 1.Empowerme nti sgen ea rl,nt i he c o nt extof“ ensuri ngthea dequaea t nd 24% 14% 12% 52% 7% 13% 25% 19% 14% 42% aT .ypeofEmpoweme r n? t a s ef f unct ionn igo fpaymentsyse tms” 2 (3/94) nt i hecounty r 1 (/7) ( 2/17) ( 14/27) 1 (/15) 1 (/8) ( 1/4) ( 3/16) 8 (/58) 1 (5/36) 2.Empo wer mentisexpi c li, tgrani tn t gi powerstooper ate,r egul ate,ando /r 76% 86% 88% 48% 93% 88% 75% 81% 86% 58% oves reep aymentandoh tersetl tement ( 71/94) 6 (/7) 1 (5/17) 1 (3/27) 1 (4/15) 7 (/8) 3 (/4) 1 (3/16) 5 (0/58) 2 (1/36) y sstems b.Oves rightpowes r aet r obef oun nt di he 89% 86% 94% 96% 80% 89% 50% 88% 85% 95% YES Cenr talBankLaw 8 (5/96) ( 6/7) ( 16/17) ( 27/28) 1 (2/15) 8 (/9) 2 (/4) 1 (4/16) ( 50/59) 3 (5/37) c.Oves rightpowes r aet r obef oun nt di he 69% 71% 71% 48% 67% 86% 100% 88% 79% 53% YES PaymentSystemsLaw 6 (4/93) ( 5/7) ( 12/17) ( 13/27) 1 (0/15) ( 6/7) (44 /) ( 14/16) 4 (5/57) 1 (9/36) d.Over sightpowes r aet r ob o efun n di 40% 29% 25% 26% 60% 63% 50% 50% 46% 29% YES oh tera lw s 3 (6/91) ( 2/7) 4 (/16) 7 (/27) ( 9/15) 5 (/8) 2 (/4) 7 (/14) 2 (6/56) 1 (0/35) e.Empow ermentexpli cil tygrant s powes r t oo ver seea l soo therset tl eme ntsyse tms 66% 71% 69% 69% 53% 50% 50% 80% 70% 60% YES suchas secui rt iessett lementsystems 6 (0/91) 5 (/7) 1 (1/16) 1 (8/26) 8 (/15) 4 (/8) 2 (/4) 1 (2/15) 3 (9/56) 2 (1/35) ando /rcentralcoune trpari tes a Tbl eI9 .LI CENSN IGOFPAY N ME TSYT SEMOPERATORS ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal Eas P t a A c s f i i i c a& C enta rl n Icome Ameri ca& E N a o s r t t & h SouhA t sa S i aharan LMI C n i H c g i o h me Asia O ECD Cai rbbean Afi rca Afi rca 1.Lc iense,Regs itrai tonor 43% 43% 67% 32% 63% 25% 67% 27% 48% 37% a.R eal -i tme boh t 4 (0/92) 3 (/7) 1 (0/15) ( 9/28 1 ) (0/16) 2 (/8) ( 2/3) 4 (/15) 2 (6/54 1 )(4/38) go rss set te lment R ( TGS ) syse tms 2.Nei theraLicensenorany 2 2% 29% 7% 39% 6% 25% 33% 13% 11% 37% Regi sta rto in 2 (0/92) ( 2/7) ( 1/15 1 ) (1/28 1 ) (/16) 2 (/8) 1 (/3) ( 2/15) 6 (/54 1 ) (4/38) 35% 29% 27% 29% 31% 50% 60% 41% 26% 3.Notappi lcabe l 3 (2/92) 2 (/7) ( 4/15) 8 (/28) 5 (/16) 4 (/8) 9 (/15) ( 22/54)( 10/38) 1.Lc iense,Regs ir tai tonor 63% 57% 63% 52% 88% 67% 75% 56% 69% 54% b.A ut omae td boh t 6 (0/95) 4 (/7) ( 10/16 1 ) (4/27 1 ) (4/16) 6 (/9) ( 3/4) 9 (/16) 4 (0/58 2 )(0/37) ce lari nghouses A ( CH) 2.Net iheraLc iensenorany 2 0% 14% 13% 48% 6% 11% 6% 5% 43% Regi sta rto in 1 (9/95) 1 (/7) 2 (/16 1 ) (3/27 1 ) (/16) 1 (/9) 1 (/16) 3 (/58 1 ) (6/37) 17% 29% 25% 6% 22% 25% 38% 26% 3% 3.Notappi lcabe l 1 (6/95) 2 (/7) ( 4/16) 1 (/16) 2 (/9) 1 (/4) 6 (/16) 1 (5/58) ( 1/37) 1.Lc iense,Regisr tai tonor 47% 33% 60% 35% 56% 38% 75% 43% 54% 34% c.Fastpayment boh t 4 (0/86) 2 (/6) 9 (/15) ( 8/23) 9 (/16) 3 (/8) ( 3/4) 6 (/14) 2 (9/54 1 )(1/32) syse tms (f ithe operat oris df ie frentr fomt he 2.Nei theraLicensenorany 1 9% 17% 61% 7% 2% 47% operat orofthe 1 (6/86) Regi sta rti on 1 (/6) 1 (4/23) 1 (/14) 1 (/54 1 ) (5/32) ACHo rother syse tml i se tdin h tisquesto in) 35% 50% 40% 4% 44% 63% 25% 50% 44% 19% 3.Notappi lcabe l 3 (0/86) ( 3/6) 6 (/15) 1 (/23) 7 (/16) 5 (/8) 1 (/4) 7 (/14) 2 (4/54 6 ) (/32) 1.Lc iense,Regs ir tai tonor 42% 43% 25% 15% 81% 44% 75% 56% 55% 22% d.Cheque boh t 4 (0/95) 3 (/7) 4 (/16) ( 4/27 1 ) (3/16) 4 (/9) ( 3/4) 9 (/16) 3 (2/58 8 ) (/37) ce lari nghouses 2.Net iheraLc iensenorany 2 0% 29% 6% 48% 6% 11% 6% 5% 43% Regs ita rto in 1 (9/95) 2 (/7) ( 1/16 1 ) (3/27 1 ) (/16) 1 (/9) 1 (/16) 3 (/58 1 ) (6/37) 38% 29% 69% 37% 13% 44% 25% 38% 40% 35% 3.Notappi lcabe l 3 (6/95) ( 2/7) 1 (1/16 1 ) (0/27 2 ) (/16) 4 (/9) 1 (/4) 6 (/16) 2 (3/58)( 13/37) 1.Lc iense,Regs itrai tonor 57% 71% 73% 22% 63% 78% 75% 75% 74% 32% e.Paymentcard boh t 5 (4/94) 5 (/7) ( 11/15 6 ) (/27 1 ) (0/16) 7 (/9) ( 3/4) 1 (2/16) 4 (2/57 1 )(2/37) new t or ksor swt icheswih t o lcaloperai tons 2.Net iheraLicensenorany 3 1% 14% 7% 70% 31% 25% 13% 11% 62% Regs ita rto in 2 (9/94) 1 (/7) ( 1/15 1 ) (9/27 5 ) (/16) 1 (/4) 2 (/16) 6 (/57 2 ) (3/37) 12% 14% 20% 7% 6% 22% 13% 16% 5% 3.Notappi lcabe l 1 (1/94) 1 (/7) ( 3/15) 2 (/27) 1 (/16) 2 (/9) 2 (/16) 9 (/57) ( 2/37) 1.Lc iense,Regs itrai tonor 38% 57% 33% 15% 40% 50% 50% 63% 49% 22% . fPayme ntcad r boh t 3 (5/92) 4 (/7) 5 (/15) ( 4/27) 6 (/15) 4 (/8) ( 2/4) 1 (0/16) 2 (7/55 8 ) (/37) new torksor swt iches opea rti ngfrom 2.Net iheraLicensenorany 4 0% 14% 33% 78% 27% 50% 25% 22% 68% abo rad Regs ita rto in 3 (7/92) 1 (/7) ( 5/15 2 ) (1/27 4 ) (/15) ( 2/4) 4 (/16) 1 (2/55 2 )(5/37) 22% 29% 33% 7% 33% 50% 13% 29% 11% 3.Notappi lcabe l 2 (0/92) 2 (/7) ( 5/15) 2 (/27) 5 (/15) 4 (/8) 2 (/16) 1 (6/55) ( 4/37) 1.Lc iense,Regs ir tai tonor 47% 71% 29% 19% 56% 56% 75% 80% 65% 19% g.Mo bi lemon ey bot h 4 (3/92) 5 (/7) 4 (/14) ( 5/27) 9 (/16) 5 (/9) ( 3/4) 1 (2/15) 3 (6/55 7 ) (/37) n iteo rperabl it y i pa lto frms 2.Nei theraLc iensenorany 1 7% 14% 21% 37% 6% 7% 7% 32% Regs itr ato in 1 (6/92) 1 (/7) 3 (/14) ( 10/27 1 ) (/16) 1 (/15) 4 (/55) ( 12/37) 36% 14% 50% 44% 38% 44% 25% 13% 27% 49% 3.Notappi lcabe l 3 (3/92) ( 1/7) 7 (/14 1 ) (2/27 6 ) (/16) ( 4/9) 1 (/4) 2 (/15) 1 (5/55)( 18/37) 1.Lc iense,Regs ir tai tonor 56% 60% 67% 89% 31% 11% 75% 29% 45% 70% .C j enr tal bot h 5 (0/90) 3 (/5) 1 (0/15) ( 24/27 5 ) (/16) 1 (/9) ( 3/4) 4 (/14) 2 (4/53 2 )(6/37) coune trpari e t s C ( CPs) for dei rvat ives 3% 2.Net iheraLc iensenorany 20% 4% 6% 8% cenr tal Regs ita rto in ( 3/90) 1 (/5) ( 1/27) ( 1/16) ( 3/37) coune trpari e t s 41% 20% 33% 7% 63% 89% 25% 71% 55% 22% 3.Notappi lcabe l 3 (7/90) ( 1/5) 5 (/15) 2 (/27 1 ) (0/16) 8 (/9) 1 (/4) 1 (0/14) 2 (9/53 8 ) (/37) 1.Lc iense,Regs ir tai tonor 54% 60% 67% 85% 31% 11% 75% 25% 45% 67% k.CCP sforoh ter bot h 4 (7/87) 3 (/5) 1 (0/15) ( 22/26 5 ) (/16) 1 (/9) ( 3/4) 3 (/12) 2 (3/51 2 )(4/36) secur ii tes 2.Nei theraLi censenorany 5% 20% 4% 6% 11% 11% Regs ita rto in 4 (/87) 1 (/5) ( 1/26) ( 1/16) ( 1/9) ( 4/36) 41% 20% 33% 12% 63% 78% 25% 75% 55% 22% 3.Notappi lcabe l 3 (6/87) ( 1/5) 5 (/15) 3 (/26 1 ) (0/16) 7 (/9) 1 (/4) 9 (/12) 2 (8/51 8 ) (/36) 1.Lc iense,Regs ir tai tonor 38% 47% 67% 31% 50% 15% 27% 54% .T l rade bot h 3 (4/89) 7 (/15 1 ) (8/27 5 ) (/16) 2 (/4) ( 2/13) ( 14/52)( 20/37) e rposi toi res T (Rs) 2.Nei theraLi censenorany 3% 20% 7% 8% Regs itr ato in 3 (/89) 1 (/5) ( 2/27) 3 (/37) 58% 80% 53% 26% 69% 100% 50% 85% 73% 38% 3.Notappi lcabe l 5 (2/89) ( 4/5) 8 (/15) 7 (/27 1 ) (1/16) (99 /) 2 (/4) 1 (1/13) 3 (8/52)( 14/37) a Tbe lI1 .0LI CENSN IGREQUR IE N ME S T BYTYPEOFNONB -ANKPSP ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal Ea &P st a A c s f i i i c a C entr al I ncome Ameri ca& E N a o s r t t & h Sout hAsa S i aharan L C MI Hi g n hicome Asia O ECD Cai rbbean Afi rca Afi rca 1.Lc iense,Regs ir tai tonor 86% 100% 88% 88% 75% 88% 100% 81% 84% 88% bot h ( 78/91) (77 /) ( 14/16 2 ) (1/24 1 ) (2/16) 7 (/8) (4/ 4) 1 (3/16) 4 (8/57) 3 (0/34) 2.N ei theraLi c ensenor any 10% 6% 8% 25% 13% 11% 9% R egi sta rto in 9 (/91) 1 (/16) 2 (/24) 4 (/16) 2 (/16) 6 (/57) ( 3/34) a.Domestc Mo i ney Ta rnsferOpea rtos r MT ( Os) 3.Thisprovi derisnot al o lw ed 1% 6% 2% toprovi dep ayment ser vices tothepu bi c l 1 (/91) ( 1/16) ( 1/57) 4.Ths i po rvi d erdoesnot 3% 4% 13% 6% 4% 3% opea rteinthecountr y ( 3/91) 1 (/24) 1 (/8) 1 (/16) 2 (/57) ( 1/34) 1.Lc iense,Regs ir tai tonor 80% 86% 60% 92% 69% 83% 67% 88% 74% 88% bot h ( 70/88) ( 6/7) ( 9/15 2 ) (3/25 1 ) (1/16) 5 (/6) 2 (/3) 1 (4/16) 4 (0/54) 3 (0/34) 2.Nei theraLc iensenorany 11% 14% 27% 8% 13% 6% 13% 9% Regi sta rto in 1 (0/88) 1 (/7) 4 (/15) ( 2/25) 2 (/16) 1 (/16) 7 (/54) 3 (/34) b.n Iter nai tonal MTO s 3.Ths ip r ovideri sn otal l ow ed 5% op t r ovidepayme ntser vices 13% 6% 33% 7% ot t hep ubi lc 4 (/88) ( 2/15) ( 1/16) 1 (/3) ( 4/54) 4.Thi s po rvd i erdoesnot 5% 13% 17% 6% 6% 3% opea rteinthecountr y ( 4/88) 2 (/16) 1 (/6) 1 (/16) 3 (/54) ( 1/34) 1.Lc iense,Regs ir tai tonor 71% 71% 47% 68% 81% 75% 33% 94% 71% 71% bot h ( 64/90) ( 5/7) ( 7/15 1 ) (7/25 1 ) (3/16) 6 (/8) 1 (/3) 1 (5/16) 3 (9/55) 2 (5/35) 2.Nei theraL c iensen orany 7% 16% 6% 6% 4% 11% c.Mo bi leNew tork Regi str ati on 6 (/90) ( 4/25) 1 (/16) 1 (/16) 2 (/55) 4 (/35) Operao trs(MNOs) po rvidi nge-money sev rices 3.Ths ip r oviders in otal lowed 10% t op o rvidepayme ntser vices 27% 4% 6% 13% 67% 15% 3% ot t hep ubi lc 9 (/90) ( 4/15) ( 1/25) ( 1/16) ( 1/8) ( 2/3) 8 (/55) ( 1/35) 4.Ths i po rvi d erdoesnot 12% 29% 27% 12% 6% 13% 11% 14% opea rteinthecounty r ( 11/90) ( 2/7) 4 (/15) 3 (/25) 1 (/16) ( 1/8) 6 (/55) 5 (/35) 1.Lc iense,Regs ir tai tonor 82% 100% 73% 88% 69% 75% 67% 94% 80% 86% bot h ( 74/90) (77 /) ( 11/15 2 ) (2/25 1 ) (1/16) 6 (/8) 2 (/3) 1 (5/16) 4 (4/55) 3 (0/35) 2.Nei theraLi censenorany 8% 7% 12% 13% 6% 5% 11% Regi sta rto in 7 (/90) 1 (/15) 3 (/25) 2 (/16) 1 (/16) 3 (/55) ( 4/35) d.OthereMo - ney s isuers 3.Ths ip r ovideri sn otal l ow ed 2% op t r ovidepayme ntsev rices 13% 4% ot t hep ubi lc 2 (/90) ( 2/15) ( 2/55) 4.Thi s po rvi d erdoesnot 8% 7% 19% 25% 33% 11% 3% opea rteinthecountr y 7 (/90) ( 1/15) ( 3/16) 2 (/8) 1 (/3) 6 (/55) ( 1/35) 1.Lc iense,Regs ir tai tonor 75% 86% 60% 76% 50% 88% 75% 100% 79% 69% bot h ( 68/91) ( 6/7) ( 9/15 1 ) (9/25 8 ) (/16) 7 (/8) 3 (/4) 1 (61 /6) 4 (4/56) 2 (4/35) 2.Nei theraLc iensenorany 14% 14% 20% 20% 25% 11% 20% Regi sta rto in 1 (3/91) ( 1/7) 3 (/15) 5 (/25) 4 (/16) 6 (/56) ( 7/35) e.Paymentcad r acqui res r 3.Ths ip r ovideri sn otal l ow ed 1% op t r ovidepayme ntsev rices 7% 2% ot t hep ubi lc 1 (/91) ( 1/15) ( 1/56) 4.Ths i po rvi d erdoesnot 10% 13% 4% 25% 13% 25% 9% 11% opea rteinthecounty r ( 9/91) 2 (/15) 1 (/25) 4 (/16) 1 (/8) 1 (/4) 5 (/56) 4 (/35) 1.Lc iense,Regs ir tai tonor 44% 71% 40% 48% 19% 38% 50% 56% 46% 40% bot h 4 (0/91) 5 (/7) 6 (/15 1 ) (2/25 3 ) (/16) 3 (/8) ( 2/4) 9 (/16) 2 (6/56) 1 (4/35) 2.Net iheraLi censenorany 31% 29% 27% 44% 44% 25% 13% 21% 46% Regi sta rto in 2 (8/91) 2 (/7) 4 (/15 1 ) (1/25 7 ) (/16) ( 2/8) 2 (/16) 1 (2/56) 1 (6/35) . fBil lpayment agge rgao t s r 3.Ths ip r ovideri sn otal l ow ed 3% op t o rvidepayme ntsev rices 7% 8% 2% 6% ot t hep ubi lc 3 (/91) ( 1/15) ( 2/25) 1 (/56) ( 2/35) 4.Ths i po rvi d erdoesnot 22% 27% 38% 38% 50% 31% 30% 9% opea rteinthecounty r ( 20/91) 4 (/15) 6 (/16) 3 (/8) ( 2/4) 5 (/16) 1 (7/56) 3 (/35) 1.Lc iense,Regs ir tai tonor 72% 100% 73% 76% 38% 86% 75% 81% 73% 70% bot h ( 64/89) (66 /) ( 11/15 1 ) (9/25 6 ) (/16) 6 (/7) 3 (/4) 1 (3/16) 4 (1/56) 2 (3/33) 2.Net iheraL i censen orany 13% 13% 16% 19% 25% 13% 14% 12% g.Eni ti tes po rvd ii ngRegi sta rto in ( 12/89) 2 (/15) ( 4/25) ( 3/16) 1 (/4) 2 (/16) 8 (/56) 4 (/33) paymentca d r s isun ig / pes rona l i zato in 3.Thi sp o rviders in otal lowed sev rices 3% 13% 6% 4% 3% op t o rvidepayme ntser vices ot t hep ubi lc (38 /9) ( 2/15) ( 1/16) 2 (/56) 1 (/33) 4.Thi s po rvi d erdoesnot 11% 8% 38% 14% 6% 9% 15% oper ateinthecountr y 1 (0/89) ( 2/25) ( 6/16) 1 (/7) 1 (/16) 5 (/56) 5 (/33) 1.Lc iense,Regs ir tai tonor 48% 83% 53% 32% 31% 71% 33% 63% 58% 30% bot h ( 42/88) ( 5/6) ( 8/15) 8 (/25) 5 (/16) 5 (/7) 1 (/3) 1 (0/16) 3 (2/55) 1 (0/33) 2.Net iheraLi censenorany 39% 17% 33% 64% 31% 14% 67% 25% 29% 55% h.Paymen tcar d Regi sta rti on 3 (4/88) ( 1/6) ( 5/15 1 ) (6/25 5 ) (/16) 1 (/7) ( 2/3) ( 4/16) 1 (6/55) 1 (8/33) po rcessors(other h tanforclearn ig andsett l e ment) 3.Thi sp r oviders in otal o lw ed 5% 13% 4% 6% 4% 6% op t o rvidepayme ntser vices ot t hep ubi lc 4 (/88) ( 2/15) ( 1/25) 1 (/16) ( 2/55) 2 (/33) 4.Thi s po rvd i erdoesnot 9% 31% 14% 13% 9% 9% opea rteinthecountr y ( 8/88) 5 (/16) 1 (/7) 2 (/16) 5 (/55) ( 3/33) 1.Lc iense,Regs ir tai tonor 29% 67% 20% 13% 31% 14% 60% 41% 10% bot h 2 (5/85) 4 (/6) 3 (/15) 3 (/23) ( 5/16) 1 (/7) 9 (/15) 2 (2/54) 3 (/31) . iEntt ii es sev ricn ig 2.Nei theraL c iensen orany 49% 33% 53% 74% 44% 29% 67% 27% 35% 74% ATMs ( e . g.armoredRegi sta rti on 4 (2/85) 2 (/6) 8 (/15 1 ) (7/23 7 ) (/16) ( 2/7) ( 2/3) ( 4/15) 1 (9/54) 2 (3/31) r tuckcomp ane is, h tid r-pat ry e tchnol o gyfr ims, 3 .Thi sp o rvideri sn otal lowed 1 2% 13% 13% 13% 29% 7% 11% 13% ec t.) op t o rvidepayme ntser vices ot t hep ubi lc 1 (0/85) ( 2/15) ( 3/23) ( 2/16) ( 2/7) ( 1/15) 6 (/54) 4 (/31) 4.Thi s po rvd i erdoesnot 9% 13% 13% 29% 33% 7% 13% 3% opea rteinthecounty r ( 8/85) 2 (/15) 2 (/16) 2 (/7) ( 1/3) 1 (/15) 7 (/54) 1 (/31) 1.Lc iense,Regs ir tai tonor 22% 33% 7% 16% 25% 33% 50% 27% 26% 15% bot h 1 (9/86) 2 (/6) 1 (/14) ( 4/25) 4 (/16) 2 (/6) ( 2/4) 4 (/15) 1 (4/53) 5 (/33) 2.Net iheraLi censenorany 33% 14% 76% 25% 17% 13% 13% 64% Regi sta rto in 2 (8/86) 2 (/14 1 ) (9/25) ( 4/16) 1 (/6) 2 (/15) 7 (/53) ( 21/33) . jATM Wh i t a elbel compane is 3.Ths ip o rviders in otal o lw ed 9% 17% 21% 4% 6% 17% 7% 11% 6% op t o rvidepayme ntser vices ot t hep ubi lc 8 (/86) ( 1/6) 3 (/14) ( 1/25) 1 (/16) 1 (/6) 1 (/15) 6 (/53) ( 2/33) 4.Ths i po rvi d erdoesnot 36% 50% 57% 4% 44% 33% 50% 53% 49% 15% opea rteinthecounty r 3 (1/86) 3 (/6) 8 (/14) 1 (/25) 7 (/16) ( 2/6) 2 (/4) ( 8/15) 2 (6/53) 5 (/33) 1.Lc iense,Regs ir tai tonor 17% 33% 7% 8% 19% 33% 33% 27% 23% 9% bot h 1 (5/86) 2 (/6) 1 (/15) ( 2/25) 3 (/16) 2 (/6) ( 1/3) 4 (/15) 1 (2/53) 3 (/33) 2.N et iheraLi c ensenor any 37% 17% 13% 80% 31% 17% 20% 19% 67% R egi sta rto in 3 (2/86) 1 (/6) 2 (/15 2 ) (0/25 5 ) (/16) ( 1/6) 3 (/15) 1 (0/53) 2 (2/33) k.POS Whit elabel compane is 3.Thisprovd ierisnot al o lw ed 9% 17% 20% 4% 6% 17% 7% 11% 6% toprovi dep ayment ser vices tothepu bi c l (88 /6) ( 1/6) ( 3/15) 1 (/25) ( 1/16) 1 (/6) ( 1/15) 6 (/53) ( 2/33) 4.Ths i po rvi d erdoesnot 36% 33% 60% 8% 44% 33% 67% 47% 47% 18% opea rteinthecounty r 3 (1/86) 2 (/6) 9 (/15) 2 (/25) 7 (/16) ( 2/6) ( 2/3) ( 7/15) ( 25/53) ( 6/33) 1.Lc iense,Regs ir tai tonor 43% 57% 40% 38% 25% 38% 75% 63% 48% 35% bot h ( 39/90) ( 4/7) ( 6/15) 9 (/24) 4 (/16) 3 (/8) 3 (/4) 1 (0/16) 2 (7/56) 1 (2/34) 2.Net iheraLi censenorany 28% 29% 13% 50% 38% 13% 13% 20% 41% Regs itr ato in 2 (5/90) ( 2/7) ( 2/15 1 ) (2/24 6 ) (/16) ( 1/8) ( 2/16) ( 11/56) 1 (4/34) . lMe r chant agge rgao trs 3.Thi sp o rvideri sn otal o lw ed 3% 14% 7% 4% 4% 3% op t o rvidepayme ntser vices ot t hep ubi lc 3 (/90) ( 1/7) 1 (/15) 1 (/24) ( 2/56) 1 (/34) 4.Ths i po rvi d erdoesnot 26% 40% 8% 38% 50% 25% 25% 29% 21% opea rteinthecounty r 2 (3/90) 6 (/15) 2 (/24) 6 (/16) ( 4/8) 1 (/4) 4 (/16) ( 16/56) 7 (/34) 1.Lc iense,Regs ir tai tonor 41% 71% 33% 17% 25% 63% 100% 67% 52% 24% bot h ( 36/88) ( 5/7) ( 5/15) 4 (/24) 4 (/16) 5 (/8) (33 /) 1 (0/15) 2 (8/54) 8 (/34) 2.Net iheraLi censenorany 44% 29% 33% 75% 56% 25% 20% 31% 65% Regs itr ato in 3 (9/88) ( 2/7) ( 5/15 1 ) (8/24 9 ) (/16) ( 2/8) ( 3/15) ( 17/54) 2 (2/34) m.P ayment gae tways 3.Thi sp o rvideri sn otal o lw ed 3% 7% 4% 6% 2% 6% op t o rvidepayme ntser vices ot t hep ubi lc 3 (/88) ( 1/15) ( 1/24) 1 (/16) ( 1/54) 2 (/34) 4.Ths i po rvi d erdoesnot 11% 27% 4% 13% 13% 13% 15% 6% opea rteinthecounty r 1 (0/88) ( 4/15) ( 1/24) 2 (/16) 1 (/8) 2 (/15) 8 (/54) 2 (/34) 1.Lc iense,Regs ir tai tonor 77% 57% 67% 68% 100% 43% 100% 100% 81% 71% bot h ( 65/84) ( 4/7) ( 10/15 1 ) (5/22 1 ) (41 /4) 3 (/7) (4/ 4) 1 (51 /5) 4 (3/53) 2 (2/31) 2.N et iheraLi c ensenor any 5% 7% 14% 2% 10% R egs itr ato in 4 (/84) ( 1/15) ( 3/22) 1 (/53) 3 (/31) n.OtherSuperi vsed Non-Bank Fn ianca il n Isti t u i o t ns(NBFIs)3.Thisprovi derisnot al l ow ed 7% 14% 20% 5% 14% 8% 6% toprovi dep ayment ser vices tothepu bi c l 6 (/84) ( 1/7) 3 (/15) ( 1/22) ( 1/7) ( 4/53) 2 (/31) 4.Thi s po rvd i erdoesnot 11% 29% 7% 14% 43% 9% 13% opea rteinthecounty r 9 (/84) 2 (/7) 1 (/15) ( 3/22) ( 3/7) ( 5/53) ( 4/31) a Tbe lI. 12APPI LCABL IT IYOFTHEPROVS IIONSI NTABE LSI .1I ,.2bAN . DI2b ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& Hi ghIncome Lai tn Mi ddleE ast Sub- Sa haran Amerc ia& &N orh t Sout hAsa i L C MI Hi g n hicome Pacf ii c C enr talAsa i OECD A r fc i a Cai rbbean Afi rca 1.Onl y t hepaymentsyse tms 7% 14% 21% 11% 11% opea rtedbytheCent ralBank 6 (/86) 2 (/14) 3 (/14) 1 (/9) 6 (/53) 2.Al lsyse tmi cal y l mp i ot rant 22% 50% 14% 16% 29% 11% 33% 23% 21% paymentsyse tms (SP IS) ( 19/86) 4 (/8) 2 (/14) ( 4/25) 4 (/14) 1 (/9) 4 (/12) 1 (2/53) 7 (/33) 3.Al lpaymentsyse tmsnt i he 71% 50% 71% 84% 50% 78% 100% 67% 66% 79% count ry 6 (1/86) 4 (/8) 1 (0/14) 2 (1/25) ( 7/14) 7 (/9) (44 /) 8 (/12) 3 (5/53) 2 (6/33) AUTHORT IIESLEGALLYEMP OWE REDT OSUPERVS IEPSOs ORNO N-BANKP SPs Nowcanbefou ndi nS eci tonVI I (PaymentSystemsOversi gh) t a Tbe lI. 14TAXESAPPL ICABE L T OACCOUNTSANDPAYME N TACTI VII TES a Txs iappl iedonthefe eschag redforh tesev rie c e (.. gSl aesTa x/Vau leAddedTx a) ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal Eas P t a A c s f i i i a& E c C e u n r t r o a p l e& Asi a n Icome Amerc ia& &N ort h S out hAsa S i aharan LMI C n i H c i g o h me O ECD Car ibbean Afi rca Afi rca 17% 40% 7% 10% 29% 33% 15% 17% 17% a.BankAccountopenn ig 1 (3/76) 2 (/5) ( 1/15) 2 (/20) 4 (/14) 2 (/6) 2 (/13) 8 (/47) ( 5/29) 16% 40% 7% 10% 29% 20% 15% 15% 17% b.emo - neyacc o untopenn ig 1 (2/75) 2 (/5) ( 1/15) 2 (/20) 4 (/14) 1 (/5) 2 (/13) 7 (/46) ( 5/29) 28% 40% 7% 15% 36% 50% 33% 46% 30% 24% c.Ta rnse frr fombankaccount 2 (1/75) ( 2/5) 1 (/14) 3 (/20) 5 (/14) 3 (/6) 1 (/3) 6 (/13) 1 (4/46) 7 (/29) 25% 40% 7% 15% 36% 40% 33% 36% 25% 24% d.Ta rnse frr fomemo - neyaccount 1 (8/73) ( 2/5) 1 (/15) 3 (/20) 5 (/14) 2 (/5) 1 (/3) 4 (/11) 1 (1/44) 7 (/29) e.Cashw t h i dr awalr fombank 20% 25% 7% 15% 29% 50% 23% 20% 21% account 1 (5/74) ( 1/4) 1 (/14) 3 (/20) 4 (/14) ( 3/6) 3 (/13) 9 (/45) 6 (/29) 21% 25% 7% 10% 36% 40% 33% 27% 21% 21% . femo - neycasho -ut 1 (5/72) ( 1/4) 1 (/15) 2 (/20) 5 (/14) 2 (/5) 1 (/3) 3 (/11) 9 (/43) 6 (/29) 17% 25% 7% 5% 36% 20% 27% 16% 17% g.emo - neycashi -n 1 (2/72) 1 (/4) ( 1/15) 1 (/20) 5 (/14) 1 (/5) 3 (/11) 7 (/43) ( 5/29) h.Sendn igint ernai tonal 33% 25% 7% 15% 57% 50% 67% 39% 24% e rmita tnces 2 (4/73) ( 1/4) ( 1/14) 3 (/20) 8 (/14) ( 3/6) 8 (/12) 1 (7/44) 7 (/29) . iRecev iingine trnat ional 27% 25% 7% 15% 43% 33% 58% 32% 21% e rmit tances 2 (0/73) 1 (/4) 1 (/14) 3 (/20) 6 (/14) ( 2/6) 7 (/12) 1 (4/44) 6 (/29) 14% 11% 8% 25% 33% 20% 15% 12% . lOthes r p (leasespecf y i) 6 (/43) 1 (/9) ( 1/13) ( 2/8) ( 1/3) 1 (/5) 4 (/26) ( 2/17) a Txs iappi ledonthepi rni cpau l ndel ryn igthetr ana scon ByReg ion ByI ncomeLee vl Euo rpe&C enr tal Hi ghIncome Lai tnAmeri c d a& MideE l ast& Sub- Sa haran Hg ih Go lbal Asi a OECD Cai rbbean NorhA t fi rca A r fi c a LMI C n icome 4% 7% 8% 9% 5% 4% a.BankAccountopenn ig 1 (/15) 1 (/12) ( 1/11) ( 2/44) ( 1/28) 3 (/72) 4% 7% 8% 9% 5% 4% b.emo - neyaco c untopeni ng 1 (/15) 1 (/12) 1 (/11) 2 (/43) ( 1/28) 3 (/71) 15% 7% 5% 38% 14% 27% 21% 7% c.Ta rnse frr fombankaccount ( 11/72) 1 (/14) ( 1/20) ( 5/13) 1 (/7) 3 (/11) 9 (/43) 2 (/29) 8% 7% 15% 17% 17% 11% 3% d.Ta rnse frr fomemo - neyaccount 6 (/73) 1 (/15) 2 (/13) 1 (/6) 2 (/12) 5 (/44) ( 1/29) e.Cashw i t h dr awalr fombank 11% 7% 5% 23% 14% 18% 14% 7% account 8 (/72) ( 1/14) ( 1/20) ( 3/13) ( 1/7) 2 (/11) 6 (/43) ( 2/29) 7% 7% 15% 17% 10% 10% 3% . femo - neycasho -ut 5 (/71) 1 (/15) 2 (/13) 1 (/6) 1 (/10) 4 (/42) ( 1/29) 4% 7% 8% 10% 5% 3% g.emo - neycashi -n ( 1/15) ( 1/13) ( 1/10) ( 2/42) ( 1/29) 3 (/71) h.Sendn igint ernai tonal 11% 7% 8% 33% 40% 17% 3% e rmita tnces 8 (/70) 1 (/14) ( 1/13) ( 2/6) ( 4/10) 7 (/41) 1 (/29) . iRecei vingint ernat ional 11% 7% 5% 15% 17% 30% 15% 7% e rmit tances 8 (/70) 1 (/14) 1 (/20) ( 2/13) ( 1/6) ( 3/10) 6 (/41) 2 (/29) 5% 7% 17% 5% 6% . lOthes r p (leasespecf y i) 2 (/40) ( 1/15) 1 (/6) 1 (/22) 1 (/18) a Tbe lI. 15INST A NCESWH ENACOURTH ASFAL IEDTOU PHOLDTHE E LGALBASS I OFTHEACTIVT IIS E ORARRANGEMENTSU NDERTABLS E . I2aANDI3 . ByReg ion ByI ncomeLee vl Go lbal Lai tn d MidleE ast EastAsia& Europe& Hg ihIncome SubS -a haran LMI C Hg i n hicome Ameri ca& &N ort h SouhA t sa i Pacf ic i Cenr talAsa i OECD A r fc i a Cai rbbean Afi rca no no no no no no no no no no 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 8 (98 /9) (66 /) 1 (6/ 16) 2 (62 /6) 1 (61 /6) (77 /) (3/ 3) 1 (51 /5) 5 (25 /2) 3 (73 /7) a Tbe lI. 16PROTC E I TONSOFCUST O R ME U F NDSANDDEPOST IINSURANCE ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- Go lbal Eas P t a A c s i f i i a& E c C e u n r r t o a p l e& H Asi i g a O hI n EC c D ome Ameri ca& &N orh S t out hAsi a Saharan LMI C n i H c i g o h me Cai rbbean Afi rca Afi rca Yes,100%o fcuso tme s r’fundsmu stbekeptn i 58% aI .stherea anaccou ntataprudenta il lyregua ltedfn ianca il 71% 47% 70% 50% 71% 67% 46% 50% 72% e rquir e mentinl aw insti t u i o t ns(ma yn icludetheC enr talBank) 4 (9/84) 5 (/7) 7 (/15) 1 (6/23) 8 (/16) ( 5/7) 2 (/3) 6 (/13) 2 (6/52) ( 23/32) ore rg ul ato inthat cust ome rs’ emo - ney u fndsbe Y es,100%o fh tec uso tme r s’fundsmu stbekept separ atedfromthe n i accouns t atmo e r h tan oneprudenti aly l 19% 14% 33% 9% 19% 14% 31% 27% 6% u fnds ofthe r egulat e dfi nancialn ist it uti ons ma ( yincl udethe 1 (6/84) 1 (/7) 5 (/15) 2 (/23) 3 (/16) 1 (/7) ( 4/13) ( 14/52) 2 (/32) emo - ney s isuer ? Centr alB ank) Yes, r afact ionofthemon eythatcor respondsto h tee-money s isuedmu stbekeptino neormo r e 4% 9% 8% 2% 6% pr udeni tal l y e r gua lte i dfnanca ilinst t iut ions(may 3 (/84) 2 (/23) 1 (/13) 1 (/52) 2 (/32) n icu ldetheC enr talBank) b.Isthetype ofaccountthat 56% 43% 63% 29% 60% 50% 67% 85% 67% 35% . iTrustaccount i.Tu rstaccount mu stbeused 3 (3/59) ( 3/7) 5 (/8) ( 4/14) 6 (/10) 2 (/4) ( 2/3) 1 (1/13) 2 (6/39) 7 (/20) os t afeguad r e-money u f nds speci fi edina 26% 29% 15% 11% 33% 25% 67% 34% 11% i . i a lE wosc ro rw r ega uc lc ao . tu .nti i .Esco rwa ccount 1 (3/50) 2 (/7) ( 2/13) ( 1/9) 1 (/3) 1 (/4) 6 (/9) ( 11/32) ( 2/18) 54% 67% 60% 43% 20% 75% 67% 78% 62% 37% i i i.Regul araccountii . iRegul araccount 3 (0/56) ( 4/6) 6 (/10) 6 (/14) 2 (/10) 3 (/4) 2 (/3) 7 (/9) 2 (3/37) 7 (/19) v i.Accountat 23% 20% 33% 14% 22% 50% 32% 11% v i.Accountatcenr talbank cent ralbank 1 (1/47) 1 (/5) 2 (/6) ( 2/14) 2 (/9) 4 (/8) 9 (/28) ( 2/19) 52% 40% 63% 67% 57% 100% 33% 75% v.Other v.Other 2 (3/44) 2 (/5) 5 (/8) ( 10/15) 4 (/7) (22 /) ( 8/24) ( 15/20) c.Areno nb -a nk c.Aren on-banke-mo ney i ssuersprohibt iedby e cmo - .Arne enyos i ns -u be anr s k emo - neyissuer s prohb iie td by l aw or 64% po rhibit ed by l aw or law ore rg ua lto in f rom using cuso tme rfundsfor 86% 67% 55% 59% 67% 75% 67% 67% 59% regul ato i nfo r m usn ig puc ru ps ot o sme es r of t hu en rds t hf aor nrp eur dp eo ese mis n o geh te mo -r ney and 6 (3/99) e rgulati on r fom 6 (/7) 1 (2/18 1 ) (6/29) ( 10/17) ( 6/9) 3 (/4) 1 (0/15) ( 40/60 2 ) (3/39) h t anredeemi nge-mo en xe ecy ua tn n id g e u fxe nc du ti t r an ngsu f e fn rd s?ta rnsfers? usn igc ustome ru f.. . iThe d l a. wA /r re egulai ton i.Thelaw/regua lti ona l low snon-bank emo - ney non-bank 15% 20% 15% 33% 29% 16% 13% al o l ws non-bank i ssuer s op t ay i ntee rsto ncustome s r’e-mo ney e e- - mo monn ee yys isue s r oa t ccounts 1 (0/67) 3 (/15) 2 (/13) 1 (/3) 4 (/14) 7 (/44) 3 (/23) s i ps au ye inr s e t e rsto ncu.. permit tedb y i . iT he a lwo r a lw/regulai ton i. iThelaw r /egulai tonall o wsno n- ban ke-mo ney 8% regul a i o t nto 23% 8% 33% 5% 14% al o l ws non-bank i ssues r os t hareprofi tsw t ihther ie - mo ney p e ay mo - n i n t e e y re i s s s t u o e n s r oc t ustomers ( 5/64) ( 3/13) 1 (/13) ( 1/3) ( 2/43) 3 (/21) custome s r’ shaep r rofi tsw t iht. . e-mo ney accounts or sharep r oft is.. 72% 50% 89% 83% 56% 50% 33% 100% 64% 83% i i i.Ne t iher ii . iN ei ther 3 (3/46) ( 2/4) 8 (/9) 1 (0/12) 5 (/9) 2 (/4) 1 (/3) (55 /) 1 (8/28) ( 15/18) 44% 67% 50% 33% 38% 100% 33% 46% 38% v i.Notappi c labl e i v.Notappl i cabe l 1 (4/32) 2 (/3) ( 4/8) 2 (/6) 3 (/8) (22 /) 1 (/3) ( 11/24) ( 3/8) e.Arenon-bank e e. -A more nen yon s i- sb ua en rk semo -en .e Ay rei s ns ou ne -r bs ap nr ku ed -en mot i na el l y i ssues r pu rdeni tal y l 84% 71% 73% 95% 67% 100% 100% 93% 78% 94% s pu r up de erv ns i i te ad l y l? super vised? 6 (9/82) ( 5/7) ( 11/15) ( 21/22) ( 10/15) (55 /) (44 /) 1 (3/14) ( 40/51) ( 29/31) super vised? . fAred eposio trs expi c l i ty l po rtectedf .Arede post ios r expli ct iy l protece tdfromt he 68% f r f. oA mre td he epp oos e tt i no tr s a ilexp pl i oc ti t ey l ntp i ar lo be t ac nt ke rd uf pr to cm yoh t fte hp eot ee -nt moi a nley 71% 57% 55% 67% 100% 100% 79% 75% 58% b ba an nk kr r uup pt t cc yyo of ft t hhee e - mo issn ue ey / rps i rs ou ve i dr e/ p r?r ovider? 5 (6/82) ( 5/7) 8 (/14) ( 12/22) ( 10/15) (66 /) (4/ 4) ( 11/14) ( 38/51) ( 18/31) emo - ney s isuer/p. r. g.Arede post ios r g.Are deposio trsexg p. lA i cie r t lyd pe rp oo ts ei co t t er dsf re ox mpl i tc hi t l eyp poo r e t e t nc t it ae ldfromthe expl i c t iy l pr otected 53% bankruptcyofany bp ao nt ken ot ri a ol tb ha en rk i nr su tp i tt uc ty i oo nfa i n n wy hb ia chnk t ho er ot her 57% 40% 45% 47% 83% 75% 64% 56% 48% r fom thepo e tnta il c bu as no t kr ume pr t cs y’f ou fn ad ns yarin edst i et u pt oi o sn i ten i d/w ph a lci c eh dbt he ytc hus eeo t-me monr s’ ef yundsare 4 (4/83) ( 4/7) ( 6/15) 1 (0/22) 7 (/15) ( 5/6) 3 (/4) 9 (/14) 2 (9/52 1 ) (5/31) s isuer/po r vd ier? depo st i e d/ placed bythee - mo ney s isuer/po rvd ie? r banko roh te rn ist. i. h.s I t herea d he .p Io ss tt i hi en e rsu ar a dn ec pe ost ih n i.I s sut h a re nr ce e a pd re op t eo cs t i oi ti nn ss yu sr a t en mce f op ro rtect o i nsyse tm 87% 86% 93% 95% 67% 100% 75% 85% 86% 87% p br o at ne kc si t ?onsystem o frba nks? 7 (1/82) ( 6/7) ( 14/15) ( 21/22) ( 10/15) (6/ 6) ( 3/4) ( 11/13) 4 (4/51 2 ) (7/31) o frbanks? . iIsther ead eposit . i n isI s urh t ae nr ce ea fud ne dposi ti in .s I sur a h tn ec re eau fn dd epu os se t id if no sr ud r ae np co es ft i o unr dusedf or 84% 83% 93% 86% 80% 100% 67% 75% 85% 83% p ur so et ec dft oi o rn d? epost iord eposio trproe tcti on? 6 (5/77) 5 (/6) ( 14/15 1 ) (8/21 1 ) (2/15) (5/ 5) 2 (/3) ( 9/12) ( 41/48) ( 24/29) po rteci ton? 26% 13% 33% 38% 33% 33% 22% 23% 32% . jTheinsua rnce Jon ity lbypi rvat e/publ i c of fi ca is l u fndisma naged 1 (9/72) ( 2/15) 7 (/21) 5 (/13) ( 2/6) ( 1/3) ( 2/9) 1 (0/44) 9 (/28) by: 8% 20% 7% 5% 8% 17% 33% 9% 7% Other ,pe laseexpa ln i 6 (/72) 1 (/5) ( 1/15) 1 (/21) 1 (/13) 1 (/6) 1 (/3) 4 (/44) ( 2/28) 11% 5% 23% 17% 33% 16% 4% Thepr ivaes t eco trao lne 8 (/72) 1 (/21) 3 (/13) 1 (/6) 3 (/9) 7 (/44) ( 1/28) 53% 60% 80% 57% 31% 33% 33% 44% 50% 57% Thepubi c l seco trao lne 3 (8/72) ( 3/5) 1 (2/15 1 ) (2/21) 4 (/13) 2 (/6) ( 1/3) 4 (/9) 2 (2/44) ( 16/28) k.s I pari c t i pato in n i 94% 83% 100% 95% 100% 100% 100% 82% 93% 96% . iDo mestc i banks i .Domesti cbanks h ted eposit 6 (6/70) ( 5/6) 1 (5/ 15 1 ) (8/19 1 ) (2/ 12) (55 /) (22 /) 9 (/11) ( 41/44 2 ) (5/26) n isurance syse tm comp us loryfor h t i i .e F o f orl l eo i gwi n nbgank 76% 50% 92% 83% 73% 80% 50% 63% 76% 75% bankn i gentt i. i. i . iForei gnbanksubsi di ari es subsi diai res 4 (7/62) ( 3/6) ( 11/12) ( 15/18) 8 (/11) ( 4/5) 1 (/2) ( 5/8) 2 (9/38 1 ) (8/24) i i i.Foe rignbank 71% 67% 80% 81% 73% 80% 50% 69% 73% i i i.Foe rignbankba rnches ba rnches 4 (1/58) ( 4/6) 8 (/10) ( 13/16) 8 (/11) ( 4/5) 4 (/8) 2 (5/36 1 ) (6/22) v i.Bankhod ln ig 30% 29% 36% 33% 50% 33% 32% 26% v i.Bankhol dn igcompane is compane is 1 (4/47) ( 2/7) ( 5/14) ( 3/9) ( 2/4) ( 2/6) 9 (/28) 5 (/19) . l . iA For e ret h i gencurr ency 26% 25% 13% 36% 33% 33% 17% 21% 33% o flo lw n igtypes . iFor eigncure rncydeposi t s d o e f p d o e s p t i o s sis t 1 (2/46) 1 (/4) 1 (/8) ( 5/14) ( 3/9) ( 1/3) ( 1/6) ( 6/28) 6 (/18) excu lde dfo rm deposit n isurance i i . cI on vt ee rr b aa gen ?k 79% 75% 83% 80% 89% 100% 100% 33% 76% 85% i . iInt erbankdepost s i depost is 4 (2/53) ( 3/4) 1 (0/12) ( 12/15) 8 (/9) (55 /) (2/ 2) 2 (/6) 2 (5/33) ( 17/20) i i i.Depost isofh te 74% 75% 83% 60% 78% 100% 100% 50% 82% 60% i i. iDeposi t s ofh t o efreg inbr anchesofdomesi c t o freg inbranchesof domesi tcbanks banks 3 (9/53) 3 (/4) 1 (0/12) 9 (/15) 7 (/9) (55 /) (22 /) ( 3/6) 2 (7/33 1 ) (2/20) v i.Depost isofthe 77% 75% 92% 67% 78% 100% 100% 50% 82% 70% iv.Deposi t s ofh t o efreg insubsi da ire isof o frei gnsubsida ire is ofdomest i c banks dome st i c banks 4 (1/53) 3 (/4) 1 (1/12) ( 10/15) 7 (/9) (55 /) (22 /) 3 (/6) 2 (7/33 1 ) (4/20) v.Noneofh te 11% 11% 14% 8% 25% 11% 11% v.Noneoft heabove above 7 (/65) ( 1/9) 3 (/21) 1 (/13) ( 2/8) 4 (/38) ( 3/27) GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I I NI-LARGEVALUEFUNDSTRANSFERSSYSTEMS Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeI l I .1a SYSTEMSUSEDFORLARGEV -ALUEFUNDSTRANSFERS TabeI l I .1b MANS I YSTEMSUSEDFORLARGEV -ALUEFUNDSTRANSFER > S(50 NV %I OLUMES) TabeI l I .2 RTGSGENERA N LIFORMATO I N Tabl eI. I3 BASCS I TATS ITI CSFORRTGSSYSTEMSWORLD D WIE TabeI l I .4 PRMA I RYMEANSTHROUGHWHC IHPAYMENTORDERSARESENTTOTHERTGSSYSTEM TabeI l . I5 RTGSSYSTEMPRC IINGANDCHARGES TabeI l . I7 SOURCESOFLI Q UD IIT NT YI HERTGSSYSTEM TabeI l I .8 OPERATORSMA ' NAGEMENTOFCREDTR I I SKEXPOSURE TabeI l . I9 NON-REPAYMENTOFI NTRADAYLI Q UD IITYATTHEENDOFTHEOPERATI O NALDAY Tabl eI. I10 MECHANI SMAPPLI CABLEI NCASEOFLACKOFBALANCE TabeI l I .11aQUEUN IGRESOLUTO I NMECHANS IMSI NTHERTGSSYSTEM Tabl eI. I11bOFFSETTN IGUSEDASARESOLUTI O NMECHANS IM TabeI l I .12 RTGSPRI CINGPOLI CYT N OICENTV IIZETHESMOOTHFLOWOFPAYMENTORDERS TabeI l I .13 REALT -IMEI NFORMATO I NONSETTLEMENTBALANCES Tabl eI. I14aRESL IIENCEANDBUSI NESSCONTN IUT IY Tabl eI. I15 RECOVERYTMEO I BJECTI V R E( TO)FORFULLSYSTEMRECOVERYFOLLO N WIG ADS IRUPTI VEEVENT( I N NMIUTES) TabeI l I .16 RTGSUSERS'GROUP TabeI l I .17 DEPENDENCE ISAPPLC IABLETOTHERTGSSYSTEM TabeI l I .18 ACCESSTORTGSSERVC IES TabeI l I .19 RTGSACCESSPOLC IIES TabeI l I .20aNON-RTGSLARGEVALUEPAYMENTSYSTE S MS-ETTLEMENTMODELS TabeI l . I20bNON-RTGSLARGEVALUEPAYMENTSYSTE F MS-INALSETTLEMENTANDGUARANTEES TabeI l I .21 NON-RTGSLARGEVALUEPAYMENTSYSTEMS:MEANSOFCOMMUNI CATO I N TabeI l . I22 NON-RTGSLARGEVALUEPAYMENTSYSTEMS:PROCEDUREI NCASEOFLACKOFBALANCE TabeI l I .23 NON-RTGSLARGEVALUEPAYMENTSYSTEMS:DEPENDENCE IS A T BE L I I1 .aSYT SEMSUSDF E ORLARGEV -ALUEFUNDSTRANSE FRS ByRego in ByI ncomeLevel Global Lai tn Mi ddleE ast Su b- EastAsia& Europe& Hg i n hI come Hg ih Amerc ia& &N orh S t out hAsa i Saharan L C MI Pacf ii c C enr talAsa O i ECD n icome Cai rbbean Afi rca Afi rca Realt -i meg ross 98% 100% 100% 100% 93% 100% 100% 94% 98% 97% set te lme ntR ( TGS) 9 (2/94) (66 /) 1 (8/ 18) 2 (72 /7) 1 (3/14) (99 /) (4/ 4) 1 (5/16) 5 (6/57) 3 (6/37) syt sem 18% 17% 6% 43% 22% 50% 31% 23% 11% Chequece lar inghouse 1 (7/94) 1 (/6) ( 1/18) 6 (/14) 2 (/9) 2 (/4) 5 (/16) ( 13/57) ( 4/37) 10% 6% 11% 21% 13% 9% 11% Other 9 (/94) 1 (/18) 3 (/27) 3 (/14) 2 (/16) 5 (/57) ( 4/37) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I1 .bSYT SEMSU S EDF ORLARGEV -ALUEFUNDSTRANSE FRS (50%O FVOLUMEOR MORE) ByRego in ByI ncomeLevel Global High Lat in d MidleE ast Su b- EastAsia& Europe& Hg ih n Icome Amerc ia& &N orh S t ouhA t sa S i aharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca Realt -meg i rossset tl ement 97% 100% 100% 100% 86% 100% 100% 94% 96% 97% ( R TGS )syse tm 9 (1/94) (66 /) ( 181 /8) 2 (72 /7) ( 12/14) (99 /) (44 /) 1 (5/16) 5 (5/57) 3 (6/37) 1% 6% 2% Chequece lar inghouse 1 (/94) 1 (/16) 1 (/57) 3% 14% 6% 4% 3% Other 3 (/94) ( 2/14) 1 (/16) 2 (/57) 1 (/37) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lII .2RTGSGENERALN IFORMATO IN ByRego in ByI ncomeLevel Global Middl e Europe& H igh Lai tn Su b- EastAsia East& South C enta r n l Icome Amerc ia& Saharan L C MI Hg i n hicome &P acf ic i North A sa i Asia O ECD Cai rbbean Afi rca Afi rca 96% 91% 100% 88% 100% 100% 100% 94% 97% 92% a.Wh s oitheOwner1Cenr talBank ofh teR TGS 8 (6/90) ( 10/11 1 ) (7/ 17 1 ) (4/16 1 ) (61 /6) (8/ 8) (5/ 5) 1 (6/17) ( 62/64) ( 24/26) syse tm? 1% 9% 2% 2OtherPubi c l-Seco treni ty t 1 (/90) 1 (/11) 1 (/64) 1% 6% 4% 3Pi rvaeS t ect oreni ty t 1 (/90) 1 (/16) 1 (/26) 2% 6% 6% 2% 4% 4Other 2 (/90) ( 1/16) 1 (/17) 1 (/64) 1 (/26) 90% 55% 94% 88% 94% 100% 100% 100% 95% 77% b.Wh oisthe 1Cenr talBank Operato/ rManager 8 (1/90) ( 6/11 1 ) (6/17) ( 14/16 1 ) (5/16) (8/ 8) (5/ 5) ( 171 /7) 6 (1/64) 2 (0/26) ofh teR T GS syse tm? 1% 9% 2% 2OtherPubi c l-Seco treni ty t 1 (/90) 1 (/11) 1 (/64) 2% 6% 6% 2% 4% 3Pi rvaeS t ect oreni ty t 2 (/90) ( 1/17) 1 (/16) 1 (/64) 1 (/26) 6% 36% 6% 19% 4Other 5 (/90) ( 4/11) ( 1/16) ( 5/26) 91% 64% 100% 94% 94% 100% 80% 94% 94% 85% cWh . oactsas 1Cent ralBank Setl e t mentAgen? t 8 (2/90) ( 7/11 1 ) (7/ 17) ( 15/16 1 ) (5/16) (8/ 8) 4 (/5) ( 16/17) 6 (0/64) 2 (2/26) 1% 9% 2% 2OtherPubi c l-Seco treni ty t 1 (/90) 1 (/11) 1 (/64) 4% 27% 6% 15% 3Pi rvaeS t ect oreni ty t 4 (/90) ( 3/11) ( 1/16) ( 4/26) 2% 20% 6% 3% 4Other 2 (/90) 1 (/5) ( 1/17) ( 2/64) i ()extendopea rtn ig hous r ( butnoto t 13% 9% 6% 19% 13% 40% 18% 14% 12% Yes 247 *)w t ihnt i henext 1 (2/90) 1 (/11) 1 (/17) ( 3/16) 2 (/16) 2 (/5) ( 3/17) 9 (/64) 3 (/26) 2years? i () ima kei t247 * 14% 9% 18% 6% 6% 13% 20% 29% 19% 4% wi thi nthenext2 Yes year s? 1 (3/90) ( 1/11) 3 (/17) ( 1/16) ( 1/16) 1 (/8) ( 1/5) 5 (/17) ( 12/64) ( 1/26) Note:Eachl i neiteminthechat rree frstoas a tndalonequest i o n,h tusthenumberofo ttale rspondens t mayvay r.Cac lul ato insne i ac i n hl t e ei mr eferot t henumberofsyst ems.Ba lnksi nthechat r shoudb l eine trpe rtedaszeop r ost i iveresponsesforh tespecii fcquesi o t n. A T BE L I I3 .BASC I T SATS ITI CSFORRTGSSYS TEMSWORL D D WIE A T BE L I I4 .PRMA I RYMEA NSTHROUGHWH ICHPAY N ME TORDERS ARESE N TTOTHE RTGSSYT SEM Global ByRegi on B n yIcomeLevel Midde l Europe& Lat in Sub- High EastAsa i East& Hg ih C enr tal Amerc ia& SouhA t sa S i aharan I ncome L C MI &Pacii fc North n icome Asa i Cai rbbean Afi rca O ECD Afi rca 28% 27% 21% 19% 44% 47% 27% 26% 33% a.S F WITi nten rat ionalnew tok r ( 26/92) 3 (/11) ( 4/19) ( 3/16) ( 4/9) 8 (/17) ( 4/15) 1 (7/65) ( 9/27) 41% 55% 32% 25% 22% 65% 60% 32% 63% b.S F WITco lseduses r’gr oup 6 (/11) ( 6/19) 4 (/16) 2 (/9) ( 11/17) 9 (/15) 2 (1/65) 1 (7/27) 3 (8/92) c.Po rp r iea trytee lcommuni cai tons 49% 64% 63% 50% 67% 40% 35% 27% 54% 37% new t or k 4 (5/92) 7 (/11) ( 12/19) 8 (/16) ( 6/9) 2 (/5) ( 6/17) 4 (/15) 3 (5/65) ( 10/27) d.Otheree lcr tonc ismeans.Pl ease 10% 5% 25% 40% 6% 7% 9% 11% specf y i: 9 (/92) 1 (/19) ( 4/16) ( 2/5) ( 1/17) 1 (/15) ( 6/65) 3 (/27) ByRego in ByI ncomeLevel Midde l Europe& Lat in Sub- High Global EastAsa i East& Hg ih C enr tal Amerc ia& SouhA t sa S i aharan I ncome L C MI &Pacii fc North n icome Asa i Cai rbbean Afi rca O ECD Afi rca Do estheRTG Ss yst emu seISO20022 messagin o gf ma r tastheprma i ry 27% 27% 27% 20% 50% 67% 17% 11% 30% 17% commu nc iai tonsme ansorthechannel t hroughw hc ihd i rectpat rc ip iantssend 1 (7/64) 3 (/11) 3 (/11) 2 (/10) 4 (/8) ( 2/3) ( 2/12) ( 1/9) 1 (4/46) 3 (/18) paymentordes r f o rpo rcessn ig? f ItheRT GSs y s e tmd oesnotuse 100% 100% 100% 100% S IO 20022,s i h tereap l antomiga r et t o 100% 100% 100% 100% 100% 100% 4 (7/ 47) (8/ 8) (88 /) (88 /) (44 /) (1/ 1) 1 (01 /0) (8/ 8) ( 323 /2) ( 151 /5) h tatfoma r tnt i hen ext2yeas r? Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BE L I I. 5RTGSSYS TEMPRC IINGANDCHARGES Global ByRegi on B n yIcomeLevel Midde l Europe& Lat in Sub- High EastAsi a East& Souh t L C MI Hg ih C enr tal Amerc ia& Saharan n Icome n icome &Pacii fc North Asia Asa C i ar ibbean Afi rca O ECD Afi rca Chargesar ea ppi e ldwi thnopat rc iul are rlai to o 7 nt % 14% 6% 22% 25% 7% 9% 3% coste rcover y 6 (/91) 1 (/7) 1 (/18) 2 (/9) 1 (/4) 1 (/15) 5 (/55) 1 (/36) Thepri cn igp oi lcyams i atful lrecovey r ofh te 19% 43% 28% 8% 22% 27% 8% 24% 11% opea rto inalcostoft hesyse tm 1 (7/91) ( 3/7) 5 (/18) 1 (/12) 2 (/9) 4 (/15) ( 2/26) 1 (3/55 4 ) (/36) Theprc ii n gpoi lcyams i atf ulle rcovey r oft he 9% 8% 13% 19% 4% 17% opea rto inalcostoft hesyst emp u lspari a t l ( 2/55) ( 6/36) e rcoveryofh teinvestmentcost s 8 (/91) 1 (/12) 2 (/15) ( 5/26) Theprc ii ngp ol icyai msatpa r ta ile rcovey r oft he 2 0% 14% 17% 25% 33% 25% 27% 12% 24% 14% opea rto inalcostoft hesyse tm 1 (8/91) ( 1/7) 3 (/18) 3 (/12) 3 (/9) 1 (/4) ( 4/15) ( 3/26) 1 (3/55 5 ) (/36) Thepr ici ngpol icyai ms atr ecovei rngal lcost s 34% 29% 39% 33% 11% 13% 58% 24% 50% o (per ato inalpu lsinvesme t n) tinf ull 3 (1/91) ( 2/7) ( 7/18) 4 (/12) 1 (/9) 2 (/15) ( 15/26) 1 (3/55) ( 18/36) Theprc ii ngpolc iyaimsatrecovei rngal lcoss t n i 3% 6% 8% 4% 4% 3% u flp l u lspo rft s i/oppor tuni tycost 3 (/91) ( 1/18) 1 (/12) ( 1/26) 2 (/55) 1 (/36) TheRTG Soper atormakes nochag resforh te 9% 6% 17% 11% 50% 13% 13% 3% po rcessn ig/ set te lme ntofpaymentod res r 8 (/91) 1 (/18) 2 (/12) ( 1/9) ( 2/4) 2 (/15) 7 (/55) ( 1/36) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BL E I I7 .SOURCESOFLI QUD IIT Y NT I HERTGSSYT SEM Global ByRegi on B n yIcomeLevel Midde l Europe& H igh Lai tn Su b- EastAsia East& South Hg ih C enta rl I ncome Ameri ca& Saharan L C MI &P acf ii c North A sa i i ncome Asia O ECD Cai rbbean Afi rca Afi rca a.Openi ngbal ancesandfundsrecei ve r dfom 95% 82% 100% 93% 93% 100% 100% 100% 29% 12% oh terpat ri ci pans t dui rngt heday 8 (1/85) 9 (/11 1 ) (71 /7) ( 14/15 1 ) (3/14) (9/ 9) (4/ 4) 1 (5/ 15) ( 17/59 3 ) (/26) b.Par ti ci pant s canuseal lt hei rresev re 61% 45% 65% 73% 79% 56% 100% 33% 95% 96% r equie rment s bal ancedui rngt heday 5 (2/85) 5 (/11) ( 11/17 1 ) (1/15) ( 11/14) ( 5/9) (44 /) ( 5/15) ( 56/59 2 ) (5/26) •I fNo,Par ti cipans t canuseap ar tofthei r 24% 18% 24% 7% 14% 22% 60% 63% 58% r eser verequr iementsd ur in h gted ay 2 (0/85) 2 (/11) 4 (/17) 1 (/15) ( 2/14) 2 (/9) 9 (/15) ( 37/59 1 ) (5/26) 66% 91% 76% 40% 50% 67% 50% 80% 68% 62% c.Ln iesofce rdi tbew teenbanks ( 56/85) 1 (0/11) ( 13/17) ( 6/15) 7 (/14) ( 6/9) 2 (/4) ( 12/15) 4 (0/59) ( 16/26) d.TheRT GSoper ato/ rmanagerpo rvides 5% 9% 7% 7% 11% 5% 4% i q luidt iytopat ri cp iant s onanuncol lat erai lzed basi s” 4 (/85) 1 (/11) ( 1/15) 1 (/14) 1 (/9) ( 3/59) ( 1/26) 29% 27% 18% 20% 36% 56% 25% 33% 34% 19% e.Othersouc resofl i qud it iydur in h gteday. ( 25/85) 3 (/11) ( 3/17) ( 3/15) ( 5/14) 5 (/9) ( 1/4) 5 (/15) 2 (0/59) ( 5/26) f II. 7 I.ds iNo,T h eRTGSopea rtorpo rvd iesi lqui dt iybutr equr iescol lt aea rlL .iqud iiy t i spo rvi dedinoneofh tefol lown igfoms r : ByRego in ByI ncomeLevel Global Midde l Europe& High Lai tn Su b- EastAsia East& South Hg ih C enta rl I ncome Ameri ca& Saharan L C MI &P acf ii c North A sa i i ncome Asia O ECD Cai rbbean Afi rca Afi rca 6% 7% 17% 14% 5% 9% 1.Cur rentaccountover drat fs 4 (/65) 1 (/14) 2 (/12) 1 (/7) 2 (/43) 2 (/22) 78% 100% 57% 58% 91% 86% 100% 90% 81% 73% 2.Credi t,et iheri nth o efrmofal oanor e arpo 5 (1/65) (88 /) 8 (/14) 7 (/12) 1 (0/11) 6 (/7) (3/ 3) 9 (/10) 3 (5/43) ( 16/22) 3.Bohc t ur rentaccountover drat fsandce rdt i, 15% 36% 25% 9% 10% 14% 18% et ihernt i hefomo r faloano rarepo 1 (0/65) 5 (/14) 3 (/12) ( 1/11) 1 (/10) 6 (/43) 4 (/22) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. A T BE L I I8O . PERATOR' SMANAGEME N TOFCREDT IRI SKEXPOSURE Global ByRegi on B n yIcomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& South Hg ih C enta rl I ncome Ameri ca& Saharan L C MI &P acf ii c North A sa i i ncome Asia O ECD Cai rbbean Afi rca Afi rca Col lat erals i r equie rdinallcases,buth teRTGS 21% 8% 14% 12% 7% opea rtorhasdiscr eto inarypowerstodecd ie ( 3/14) 1 (/12) 2 (/14) 6 (/51) 6 (/85) whatcol lae tras litacceps t Sui tabec l ol lat erali srequr iedi nal lcases(what 8 6% 100% 79% 96% 92% 67% 100% 71% 80% 94% const i tue tssut iabec l ol l atea rli sce lar lydefi ned 7 ) (3/85) (7/ 7) 1 (1/14) 2 (4/25) ( 11/12) ( 6/9) (44 /) 1 (0/14) ( 41/51 3 ) (2/34) Theea r reli mis t ot t hea mountofcur rent 4% 4% 22% 2% 6% accountover drat fs/ credi t,butnocol a ltea rlz iai ton 3 (/85) ( 1/25) 2 (/9) 1 (/51) 2 (/34) s irequie rd Theea r r en olmi i t s orcol a lterai z lato in 4% 11% 14% 6% e rquie rme ns t o fraccountoved rrat fsc /redt i ( 3/85) 1 (/9) 2 (/14) 3 (/51) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. A T BE L I I. 9NONR -EPAY N ME TOFI NTRADAYLI QUD IIY T ATTHEENDOFTHEOPERATI ONALDAY Global ByRegi on B n yIcomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Amerc ia& &N orh t Sout hAsa i L C MI Hi g n hicome Pacf ic i Cenr talAsa i OECD A r fc i a Cai rbbean Afi rca a.TheRTG Soperao t r 21% 20% 63% 50% 33% 9% 25% 14% i q luidae tsthecola ltea rl mme i di atey lthee rafe t r 1 (3/61) 2 (/10) ( 5/8) ( 4/8) 1 (/3) ( 1/11) ( 10/40) 3 (/22) b.TheR TGSope r ator 39% 60% 40% 33% 13% 38% 67% 36% 33% 50% r tansf orms h teinr tadaycredt i n itooverng ihtatmarketr ates 2 (4/61) ( 6/10) ( 4/10) ( 4/12) ( 1/8) 3 (/8) 2 (/3) 4 (/11) 1 (3/40) 1 (1/22) c.TheRT GSoperao tr 61% 40% 70% 67% 63% 50% 100% 64% 70% 45% r tansf orms h teinr tadaycredt i n itooverng ihtatpenat lyrae ts 3 (7/61) 4 (/10) 7 (/10) ( 8/12) 5 (/8) 4 (/8) (33 /) 7 (/11) 2 (8/40) 1 (0/22) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BE L I I1 .0ME C HANS IMAPPI LCABE L NC I ASEOFLACKOFBALANCE Global B n yIcomeLevel B n yIcomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 1.Thepaymentod reri sree jce td 15% 20% 8% 23% 33% 20% 4% mme i da itel y 1 (2/79) 3 (/15) ( 1/13) ( 3/13) 5 (/15) 1 (1/55) ( 1/24) 2.Thepaymentor dergoesn itoa 85% 100% 80% 92% 77% 100% 100% 67% 80% 96% queuef orlae trpo rcessn ig 6 (7/79) ( 10/ 10) ( 12/15) ( 12/13) 1 (0/13) (99 /) (44 /) ( 10/15) 4 (4/55) 2 (3/24) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. A T BE L I I1 .1aQUEUN IGREO S U L T IO C NME HANS IMSNT I HERTGSSYT SEM Global ByRegi on B n yIcomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& South Hg ih C enta rl I ncome Ameri ca& Saharan L C MI &P acf ii c North A sa i i ncome Asia O ECD Cai rbbean Afi rca Afi rca 34% 64% 29% 27% 43% 22% 50% 15% 33% 35% a.Mul tp ieq l ueuesaeu r sed. 7 (/11) ( 5/17) 4 (/15) 6 (/14) ( 2/9) 2 (/4) ( 2/13) 1 (9/57) 9 (/26) 2 (8/83) 67% 73% 53% 60% 71% 67% 75% 85% 63% 77% b.Acenr tal i zedqueui ngmechans imi sused ( 8/11) ( 9/17) ( 9/15) ( 10/14) 6 (/9) ( 3/4) ( 11/13) 3 (6/57) 2 (0/26) 5 (6/83) c.Afr istn i,f ir stout( FIFO)e rsou lti onag lor ih tm 82% 64% 94% 67% 93% 89% 75% 85% 84% 77% i su sed 6 (8/83) ( 7/11) 1 (6/17) ( 10/15) ( 13/14) 8 (/9) 3 (/4) 1 (1/13) 4 (8/57) ( 20/26) d. i Afs rtAvaa l ibl eFr istOut( FAFO)r esol uto in 16% 18% 12% 33% 7% 33% 12% 23% ag loi rt hmisused 1 (3/83) ( 2/11) 2 (/17) 5 (/15) ( 1/14) 3 (/9) ( 7/57) 6 (/26) f .1Theof fset tn igme chani smistr iggee rd 49% 64% 41% 73% 50% 44% 75% 15% 42% 65% auo tmai tcal y l ever y cet ranp i er iodoftme i 4 (1/83) 7 (/11) ( 7/17) 1 (1/15) ( 7/14) ( 4/9) ( 3/4) ( 2/13) 2 (4/57) ( 17/26) . f2T heoff seti tngme chans imi str iggee rd auo tma i c ta l y l byothe, rnon-tme i r -ea lted 20% 9% 12% 33% 29% 11% 25% 23% 19% 23% paa rme t erssucha saccumu a ltedvolumes 1 (7/83) 1 (/11) 2 (/17) 5 (/15) 4 (/14) 1 (/9) 1 (/4) 3 (/13) 1 (1/57) ( 6/26) pendn igs et te lme ntoroh terme asures . f3Theo f fset ti ngmechani smc anbetri ggee rd 45% 18% 47% 47% 29% 89% 25% 54% 47% 38% manual y l bytheRTGSo pea rtoratanytme i 3 (7/83) ( 2/11) 8 (/17) ( 7/15) ( 4/14) 8 (/9) ( 1/4) ( 7/13) 2 (7/57) ( 10/26) g.Par ti ci pantscansetpr ior it iestot hei r 84% 100% 76% 87% 71% 100% 100% 77% 84% 85% paymentod rers 7 (0/83) 1 (11 /1) 1 (3/17) ( 13/15) ( 10/14) (9/ 9) (44 /) ( 10/13) 4 (8/57) ( 22/26) h.Pari c tipans t canchangethepr ioi rt iest h oter i 72% 91% 65% 80% 43% 89% 75% 77% 68% 81% paymentordes r oncetheseod rersareina 6 (0/83) ( 10/11) 1 (1/17) 1 (2/15) 6 (/14) 8 (/9) 3 (/4) 1 (0/13) 3 (9/57) 2 (1/26) queuew at ii ngtob eset te ld Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BE L I I1 .1bOFS FET TINGUSDA E SAREO S U L T IO C NME HANS IM Global ByRegi on B n yIcomeLevel High Lai tn Mi ddleE ast Su b- EastAsia& Europe& Hg ih n Icome Amerc ia& &N orh S t ouhA t sa S i aharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca Bi lae tralof fset ti ngonl yisusedas 10% 9% 14% 7% 22% 25% 8% 16% 15% e rsolui tonal go i rh tm 8 (/83) ( 1/11) 2 (/14) 1 (/14) 2 (/9) ( 1/4) ( 1/13) 4 (/26) 4 (/26) Mult l iat eralof fset ti ngonl yisused 22% 9% 33% 43% 14% 25% 15% 44% 23% asresol uto inalgoi rh tm ( 18/83) 1 (/11) ( 6/18) ( 6/14) 2 (/14) ( 1/4) ( 2/13) 1 (2/27) 6 (/26) Bohb t l iae tralandmut li l atea rl 42% 64% 22% 43% 50% 78% 25% 23% 84% 50% of fset tn igisused 3 (5/83) 7 (/11) ( 4/18) ( 6/14) ( 7/14) 7 (/9) ( 1/4) 3 (/13) ( 22/26) 1 (3/26) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BL E I I1 .2PRC IINGPOLC IYTOINCENTV IIE Z H T E MO S OTHFLOWO FPAY N ME TORDERS Global ByRegi on B n yIcomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& South Hg ih C enta rl I ncome Ameri ca& Saharan L C MI &P acf ii c North A sa i i ncome Asia O ECD Cai rbbean Afi rca Afi rca 30% 18% 53% 13% 19% 11% 20% 53% 40% 7% Nul l 2 (8/92) ( 2/11) 1 (0/19) 2 (/15) 3 (/16) 1 (/9) ( 1/5) 9 (/17) 2 (6/65) 2 (/27) Note:Eachln iei t e nt mi hec hat rref erstoas a tndao lneq uesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Cac lulat ionsineac i n hle t e i mreferot t henumberofsyt sems.Blanksi nt hechar tshoul db eine trpe rtedaszeop r ost i iver esponsesfort hespeci f icq uest i o n. A T BE L I I1 .3REALT -IMEN IFORMATO INONS ETL TEME N TBALANCES Global ByRegi on B n yIcomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca 93% 100% 89% 88% 100% 80% 88% 91% 100% 8 (6/92) ( 111 /1) 1 (7/19) 1 (6/ ) 1 (4/16) (99 /) 4 (/5) 1 (5/17) 5 (9/65) 2 (72 /7) Noe t:Eac i hln t eieminthechar t e rfes r t oas a t ndal onequest ion,h tusthenumberofo ttale rspondens t mayvay r.Calcua lti onsne i ac i n hl t e ei mr efero t h tenumberofsyse tms.Bl anksinthechartshoudb l n eitep rret eda szer opost ii veresponsesforh tespeci f icquest i o n. A T BE L I I1 .4:REI SLE INCEANDBUSI NES S CONTI NUT IY Global ByRegi on B n yIcomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca a.Theroe lsandresponsb iii t li esforaddressn ig opea rti onalr iskar ee xpi c lit l y def inedbytheB oad( r or 92% 100% 88% 93% 93% 89% 75% 93% 92% 92% equi vae lnt)oft heorgani zato inoperat ing/ ma nagn i h gte 7 (8/85) 1 (11 /1) ( 14/16) ( 14/15) ( 14/15) 8 (/9) 3 (/4) 1 (4/15) 5 (4/59) 2 (4/26) RTGSs yse tm b.Theopea rto inalr iskma - nagementfa rmewok r has 92% 100% 94% 100% 87% 89% 75% 87% 92% 92% beenendos redby h teB oad( r orequi vae lnt ) 7 (8/85) 1 (1/ 11) 1 (5/16) 1 (5/ 15) 1 (3/15) 8 (/9) ( 3/4) 1 (3/15) ( 54/59) 2 (4/26) c.Theoper ato inalr isk- ma nagementfa rmewok r i ncu ldes 75% 91% 56% 93% 60% 89% 75% 73% 71% 85% aspeci f iccybere rsie l in c r efame wor k 6 (4/85) 1 (0/11) 9 (/16) ( 14/15) 9 (/15) ( 8/9) ( 3/4) ( 11/15) ( 42/59) 2 (2/26) d.Theovea rlloper ati onalr iskma nagementr famewok r s 8 i 8% 100% 88% 100% 87% 89% 75% 73% 86% 92% pei rodc ial y l r eviewedandtested 7 (5/85) 1 (1/ 11) ( 14/16) 1 (5/ 15) 1 (3/15) ( 8/9) 3 (/4) ( 11/15) 5 (1/59) ( 24/26) e.ThereisaS pecial i ze dU ni twih tintheorganizai ton opea rti n gma / nagi ngt heR TGSs yse tmt hatisresponsb ie 8 l 7% 100% 88% 93% 87% 78% 100% 73% 85% 92% o frtheidentf ii cato in,proteci tonandd et ecto ino fcyber 7 (4/85) 1 (1/ 11) ( 14/16) ( 14/15) ( 13/15) ( 7/9) (4/ 4) 1 (1/15) 5 (0/59) 2 (4/26) h treat s toino frmato ins ecurt iy . fThereis acommi t tee(orsimia lrstu rcture)i nvolvi ngthe opea rtor,e r gul ator ,systemp art icp iant s ando h ter 56% 82% 44% 47% 53% 56% 75% 60% 56% 58% r elevantsa t kehol derstoe nhancetheR TGSs yse t m’s 4 (8/85) 9 (/11) 7 (/16) 7 (/15) 8 (/15) 5 (/9) ( 3/4) 9 (/15) ( 33/59) ( 15/26) cybere r sl i ience g.Routn iepr ocedue rsar einpl acef orper iodc ialdaa t 99% 91% 100% 100% 100% 100% 100% 100% 98% 100% backu -ps 8 (4/85) 1 (0/11) ( 161 /6) ( 151 /5) 1 (51 /5) (99 /) (44 /) ( 15/ 15) ( 58/59) ( 26/ 26) h.Tapesandoh terstor a gemedi aaek r epti nst e i soh ter 8 8% 100% 75% 87% 93% 100% 50% 93% 86% 92% h tanthema np i rocessn igs t e i 7 (5/85) 1 (1/ 11) 1 (2/16) ( 13/15) 1 (4/15) (99 /) ( 2/4) ( 14/15) 5 (1/59) ( 24/26) i .Back- upser ver s havebeendepo lyedath teman i 86% 91% 81% 80% 80% 78% 100% 100% 88% 81% po rcessn igst e i 7 (3/85) 1 (0/11) ( 13/16) ( 12/15) 1 (2/15) ( 7/9) (4/ 4) 1 (51 /5) ( 52/59) ( 21/26) 94% 100% 100% 100% 87% 89% 75% 93% 93% 96% . j u Afll yequi ppedat len raep t r ocessi ngst ee i xi ss t 1 (1/ 11) 1 (61 /6) ( 151 /5) ( 13/15) ( 8/9) ( 3/4) 1 (4/15) 5 (5/59) ( 25/26) 8 (0/85) 39% 36% 31% 40% 20% 67% 25% 53% 42% 31% k. h Atida r l ten raep t o rcessn igsi t eas loexs is t 3 (3/85) ( 4/11) 5 (/16) 6 (/15) 3 (/15) 6 (/9) 1 (/4) 8 (/15) 2 (5/59) 8 (/26) . lTheR TGSo pea rtorhasadocument ed,o frmal 94% 100% 88% 100% 93% 100% 75% 93% 92% 100% busn iesscont inut iypa ln 8 (0/85) ( 11/ 11) ( 14/16) ( 151 /5) ( 14/15) (99 /) 3 (/4) ( 14/15) 5 (4/59) 2 (62 /6) m.Busn iessconi tnui tyara rngementsincl udeprocedue rs 9 3% 100% 88% 100% 93% 89% 75% 93% 90% 100% o frcr iss imanageme ntandino frmai tondisse n miato in 7 (9/85) 1 (1/ 11) 1 (4/16) ( 151 /5) ( 14/15) 8 (/9) 3 (/4) 1 (4/15) ( 53/59) ( 262 /6) n.Busi nesscont inui tyar rangemens t ar eregua lrl y 92% 100% 100% 100% 87% 100% 75% 73% 88% 100% e rviewedandtese td 7 (8/85) ( 111 /1) ( 161 /6) ( 15/ 15) ( 13/15) (99 /) 3 (/4) ( 11/15) ( 52/59) 2 (6/ 26) o.TheR TGSo perao trcoordn iatesbusn iess coni tnut iy 73% 73% 81% 80% 67% 44% 50% 87% 75% 69% ar rangeme nt s wt ihine trdependentFn ian ca ilma k ret 6 (2/85) ( 8/11) 1 (3/16) 1 (2/15) 1 (0/15) 4 (/9) 2 (/4) 1 (3/15) 4 (4/59) 1 (8/26) n ifa rstu rctue rs ( F s MI) . p.C ybere rsi li ence measuresareappl iedevenifnot 87% 91% 81% 93% 80% 78% 75% 100% 83% 96% cont ainedinaspeci f iccybere rsi le incefa rmew ok r 7 (4/85) ( 10/11) ( 13/16) ( 14/15) 1 (2/15) 7 (/9) 3 (/4) 1 (5/ 15) 4 (9/59) ( 25/26) Noe t:E achln i t eiemi h ntechat rree frstoas a tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Bl anksnt i hechat rshoud l b n eiter pretedaszeop r osi t iv e ersponsesforh tespeci fc iquesto in. A T BE L I I1 .5RECOVERYTI MEOBJC E T IVE(RTO)FORFULLSYT SEMRECOVERY FOLLOWINGADS IRUPTIVEEVENT(I NMI NUTES) ByRego in ByI ncomeLevel Midde l Global Europe& High Lat in Su b- EastAsia& East& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI Pacf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 27% 9% 13% 6% 13% 4% 12% Lessthan60 2 (2/81) 1 (/81) 2 (/81) 1 (/81) ( 1/81) ( 2/81) ( 3/81) 6% 27% 56% 94% 17% 63% 67% 53% 47% 69% 60 5 (/81) ( 3/81) 9 (/81) 1 (5/81) 2 (/81) ( 5/81) 2 (/81) 8 (/81) 2 (6/81) ( 18/81) 54% 19% 17% 13% 33% 13% 15% 4% 1201 -80 4 (4/81) 3 (/81) 2 (/81) 1 (/81) 1 (/81) ( 2/81) ( 8/81) ( 1/81) 11% 64% 13% 67% 13% 27% 33% 15% 240 9 (/81) ( 7/81) ( 2/81) ( 8/81) ( 1/81) ( 4/81) ( 18/81) ( 4/81) 1% 7% 2% Over240 ( 1/81) 1 (/81) ( 1/81) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. A T BE L I I1 .6RTGSUSR E S 'GROUP ByRego in ByI ncomeLevel Global EastAsia& Europe& High Lat in d MidleE ast Su b- Hg ih n Icome Amerc ia& &N orh S t ouhA t sa S i aharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca 71% 100% 42% 93% 63% 56% 80% 76% 63% 89% N. . 6 (5/92) 1 (11 /1) 8 (/19) ( 14/15) ( 10/16) 5 (/9) 4 (/5) ( 13/17) ( 41/65) 2 (4/27) Noe t:Eac i hln t eieminthechar t e rfes r t oas a t ndal onequest ion,h tusthenumberofo ttale rspondens t mayvay r.Calcua lti onsne i ac i n hl t e ei mr efero t h tenumberofsyse tms.Bl anksinthechartshoudb l n eitep rret eda szer opost ii veresponsesforh tespeci f icquest i o n. A T BE L I I1 .7DEPENDENCE ISAPPI LCABE L OT T HERTGSSYT SEM ByRego in ByI ncomeLevel Global Europe& High Lai tn Middl eE ast Su b- EastAsia& C entr al n Icome Amerc ia& &N orth S ouhA t sa S i aharan L C MI Hg ihi ncome Pacf ic i Asia O ECD Cai rbbean Afrc ia Afi rca TheR TGSs yse tmis dependenton anoh tersystemforfn ialsett l e ment(such 36% 32% 13% 25% 33% 60% 29% 34% 19% 29% astheC ent ralBank’ sG eneralLedgeror oh tersystemthatholdsthecure rnt 2 (7/92) 4 (/11) 6 (/19) ( 2/15) 4 (/16) ( 3/9) ( 3/5) 5 (/17) 2 (2/65) 5 (/27) account s ofRTG Spari tci pants) Thes yst emis dependentonaC SD-SSS 65% 82% 58% 93% 44% 89% 20% 59% 58% 81% ( e.g.o frcoll ater ali zedint radaycr edit ) 6 (0/92) 9 (/11) 1 (1/19) 1 (4/15) 7 (/16) ( 8/9) ( 1/5) 1 (0/17) 3 (8/65) 2 (2/27) Thes yse tmis dependentononeo rmore 52% 82% 37% 67% 44% 22% 20% 71% 63% t hid r-pat ryseri vceprovd iers,suchas 48% t echnol o gypo rviderormessagec ar re ir. s 4 (8/92) 9 (/11) 7 (/19) 1 (0/15) 7 (/16) 2 (/9) ( 1/5) ( 12/17) ( 31/65) ( 17/27) e f TheC SD-SSSandR TGSae r h 23% 45% 16% 13% 31% 22% 24% 20% 30% eo t n itega rtedinot t hesame f 2 (1/92) 5 (/11) ( 3/19) 2 (/15) 5 (/16) 2 (/9) 4 (/17) 1 (3/65) 8 (/27) o p pa lto frm y s et asi h et eb TheC SD-SSSa ndR TGSa re s t n h notn itegr atedint othes ame 18% 9% 21% 13% 13% 33% 20% 24% 22% 11% a t o i c t f i pa ltf orm,buttheC SD-SSSis 1 (7/92) 1 (/11) ( 4/19) ( 2/15) ( 2/16) 3 (/9) 1 (/5) 4 (/17) 1 (4/65) ( 3/27) p o d o n y opea rtedby RTG Soperator ei nc s e a d e n l TheC SD-SSSisope a rtedby 73% 28% 27% 26% 13% 22% 18% 22% 44% e P p athr idpary t ( e.g.so tck . 1 (1/15) e 2 (6/92) 3 (/11) 5 (/19) ( 2/16) ( 2/9) 3 (/17) 1 (4/65) ( 12/27) c d exchange) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. a Tbe lII .18ACCES S OR T TGSSE R VC IES Global ByRegi on B n yIcomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca l Dr iectaccesstoasett lement a 82% 73% 82% 87% 86% 78% 75% 87% 86% 73% ci accountandcenr talbank r ( 70/85) 8 (/11) ( 14/17) ( 13/15) 1 (2/14) ( 7/9) ( 3/4) 1 (3/15) 5 (1/59) ( 19/26) s mme ce rdit bank o Dr iectaccesstoaset te lment 18% 27% 18% 13% 14% 22% 25% 13% 14% 27% .C accountbutnotoc t e rdit (158 /5) 3 (/11) 3 (/17) 2 (/15) ( 2/14) 2 (/9) ( 1/4) 2 (/15) ( 8/59) ( 7/26) a t l 20% 8% 8% 29% 14% 7% 14% 13% n 13% a i me Noaccessal o lwed c ( 10/75) 2 (/10) ( 1/13) ( 1/13) ( 4/14) ( 1/7) 1 (/14) 7 (/51) ( 3/24) mme r ,pay Dr iectaccesstoasett lement o s 41% 30% 46% 46% 43% 43% 25% 43% 43% 38% nc k accountandcenr talbank n 3 (/10) ( 6/13) ( 6/13) 6 (/14) 3 (/7) 1 (/4) 6 (/14) ( 22/51) ( 9/24) ) 3 (1/75) a ce rdit s a b k th t an r n e me b Dr iectaccesstoaset te lment 27% 10% 38% 38% 21% 29% 25% 21% 25% 29% th t accountbutnotoc t e rdit (207 /5) 1 (/10) 5 (/13) 5 (/13) ( 3/14) ( 2/7) ( 1/4) 3 (/14) 1 (3/51) ( 7/24) so ves k n n n Idir ectaccesstoRTG S I a . sev ricesthr oughac uso tmer 19% 40% 8% 8% 7% 14% 50% 29% 18% 21% B .g . 4 (/10) ( 1/13) ( 1/13) 1 (/14) 1 (/7) 2 (/4) 4 (/14) 9 (/51) ( 5/24) e e rlai tonshpw i i t had ie rct ( 14/75) b ( RTG Ssystempari c tipant 34% 27% 50% 40% 21% 40% 25% 27% 38% 25% Noaccessal o lwed ( 27/80) 3 (/11) ( 8/16) ( 6/15) 3 (/14) 2 (/5) 1 (/4) 4 (/15) ( 21/56) ( 6/24) Dr iectaccesstoasett lement 6% 27% 36% 9% 21% 13% s I accountandcenr talbank ( 10/80) 1 (/16) ( 4/15) ( 5/14) ( 5/56) 5 (/24) F ce rdit edNB Dr iectaccesstoaset te lment 21% 27% 19% 20% 21% 25% 27% 23% 17% is 3 (/11) ( 3/16) ( 3/15) ( 3/14) ( 1/4) 4 (/15) 1 (3/56) ( 4/24) v accountbutnott oce rdit (178 /0) uper Canse n r dtansaci tons S 1% 7% 2% . dr iect lyt h otes yse tm, wi thout c havi ngas et te lme ntaccount 1 (/80) 1 (/14) ( 1/56) n Idir ectaccesstoRTG S sev ricesthr oughac uso tmer 31% 45% 25% 13% 14% 60% 50% 47% 29% 38% e rlai tonshpw i i had t ie rct ( 25/80) 5 (/11) 4 (/16) 2 (/15) ( 2/14) ( 3/5) ( 2/4) 7 (/15) 1 (6/56) ( 9/24) RTG Ssystempari c tipant s I 79% 55% 100% 77% 85% 67% 75% 79% 85% 64% F Noaccessal o lwed 5 (9/75) ( 6/11) 1 (4/ 14) 1 (0/13) 1 (1/13) 4 (/6) 3 (/4) 1 (1/14) 4 (5/53) 1 (4/22) isedNB Di rectaccesstoaset te lment 5% 15% 8% 17% 4% 9% v r accountbutnott oce rdit ( 4/75) 2 (/13) 1 (/13) 1 (/6) 2 (/53) 2 (/22) supe n Idir ectaccesstoRTG S n sev ricestho rughac uso tmer 16% 45% 8% 8% 17% 25% 21% 11% 27% .U e rlai tonshpw i i had t ie rct ( 12/75) 5 (/11) ( 1/13) ( 1/13) 1 (/6) ( 1/4) 3 (/14) ( 6/53) 6 (/22) d RTG Ssystempari c tipant 19% 18% 25% 21% 21% 29% 7% 21% 13% Noaccessal o lwed ( 14/75) 2 (/11) ( 3/12) ( 3/14) ( 3/14) ( 2/7) ( 1/14) 1 (1/52) ( 3/23) Dr iectaccesstoasetl tement 9% 7% 14% 14% 21% 12% 9% 11% ) accountandcenr talbank s ( 8/75) 1 (/11) 1 (/14) ( 2/14) ( 1/7) 3 (/14) 6 (/52) 2 (/23) ( ce rdit ea rtor Dr iectaccesstoaset te lment 36% 36% 33% 43% 43% 100% 29% 37% 35% Hop accountbutnotoc t e rdit (277 /5) ( 4/11) 4 (/12) 6 (/14) 6 (/14) (33 /) ( 4/14) 1 (9/52) 8 (/23) AC Canse n r dtansaci tons . 25% 42% 21% 14% 43% 43% 29% 17% e dr iect lyt h otes yse tm, wi thout havn igas et te lme ntaccount (19/ 75) 5 (/12) ( 3/14) ( 2/14) ( 3/7) ( 6/14) 1 (5/52) ( 4/23) n Idir ectaccesstoRTG S ser vicesthr oughac ust omer 9% 36% 7% 7% 14% 2% 26% e rlai tonshpw i had t i ie rct ( 7/75) 4 (/11) ( 1/14) 1 (/14) ( 1/7) ( 1/52) ( 6/23) RTG Ssystempari c tipant 41% 9% 33% 55% 71% 33% 33% 33% 39% 45% Noaccessal o lwed 2 (7/66) ( 1/11) 3 (/9) 6 (/11) 1 (0/14) 2 (/6) 1 (/3) 4 (/12) 1 (8/46) 9 (/20) ea rtor Dr iectaccesstoasett lement 8% 9% 9% 7% 17% 8% 7% 10% p accountandcenr talbank mo ce rdit 5 (/66) 1 (/11) ( 1/11) 1 (/14) ( 1/6) ( 1/12) ( 3/46) 2 (/20) yse t t 24% 36% 22% 36% 14% 67% 17% 24% 25% ss Dr iectaccesstoaset te lmen accountbutnotoc t e rdit (166 /6) ( 4/11) 2 (/9) 4 (/11) 2 (/14) 2 (/3) ( 2/12) 1 (1/46) 5 (/20) yment Canse n r dtansaci tons 9% 44% 50% 25% 24% 17% a dr iect lyt h otes yse tm, wi thout p ( 11/66) 1 (/11) ( 4/9) ( 3/6) ( 3/12) 1 (1/46) t havi ngas et tl eme ntaccount Fas n Idir ectaccesstoRTG S . f sev ricestho rughac ust omer 11% 36% 7% 17% 7% 20% e rlai tonshpw i had t i ie rct ( 7/66) 4 (/11) 1 (/14) 2 (/12) 3 (/46) 4 (/20) RTG Ssystempari c tipant 43% 21% 57% 79% 57% 50% 40% 43% 43% Noaccessal o lwed s 3 (4/79) 3 (/14) ( 8/14) 1 (1/14) 4 (/7) 2 (/4) 6 (/15) ( 24/56) ( 10/23) ea rtor Dr iectaccesstoasett lement p 4% 9% 7% 14% 4% 4% ko accountandcenr talbank ce rdit 3 (/79) 1 (/11) ( 1/14) ( 1/7) 2 (/56) 1 (/23) ew t or Dr iectaccesstoaset te lment 24% 45% 29% 29% 7% 25% 27% 25% 22% sn accountbutnotoc t e rdit (197 /9) ( 5/11) 4 (/14) 4 (/14) 1 (/14) 1 (/4) ( 4/15) 1 (4/56) 5 (/23) tcad r Canse n r dtansaci tons 16% 43% 7% 7% 29% 20% 21% 4% n dr iect lyt h otes yse tm, wi thout me havn igas et tl eme ntaccount 1 (3/79) 6 (/14) 1 (/14) ( 1/14) ( 2/7) ( 3/15) ( 12/56) ( 1/23) Pay n Idir ectaccesstoRTG S . ser vicestho rughac ust omer 13% 45% 7% 7% 25% 13% 7% 26% g e rlai tonshpw i i had t ie rct ( 10/79) 5 (/11) 1 (/14) ( 1/14) 1 (/4) ( 2/15) ( 4/56) 6 (/23) RTG Ssystempari c tipant 42% 56% 7% 71% 75% 50% 70% 57% 13% Noaccessal o lwed 2 (8/67) 5 (/9) ( 1/15) 1 (0/14) 3 (/4) 2 (/4) 7 (/10) ( 25/44) ( 3/23) Dr iectaccesstoasett lement 12% 9% 22% 27% 7% 9% 17% accountandcenr talbank ce rdit 8 (/67) 1 (/11) 2 (/9) 4 (/15) 1 (/14) 4 (/44) ( 4/23) Ps Dr iectaccesstoaset te lment 30% 55% 11% 60% 14% 25% 10% 23% 43% CC accountbutnotoc t e rdit (206 /7) ( 6/11) 1 (/9) 9 (/15) 2 (/14) 1 (/4) ( 1/10) ( 10/44) 1 (0/23) h. Canse n r dtansaci tons 7% 11% 7% 25% 20% 9% 4% dr iect lyt h otes yse tm, wi thout havn igas et tl eme ntaccount 5 (/67) 1 (/9) 1 (/14) 1 (/4) ( 2/10) 4 (/44) 1 (/23) n Idir ectaccesstoRTG S ser vicestho rughac ust omer 9% 36% 7% 25% 2% 22% e rlai tonshpw i i t had ie rct ( 6/67) ( 4/11) 1 (/15) 1 (/4) 1 (/44) 5 (/23) RTG Ssystempari c tipant 24% 10% 14% 13% 50% 29% 33% 25% 27% 16% Noaccessal o lwed 1 (8/76) ( 1/10) 2 (/14) 2 (/16) 7 (/14) 2 (/7) 1 (/3) 3 (/12) 1 (4/51) 4 (/25) Dr iectaccesstoasett lement 8% 7% 13% 14% 17% 6% 12% accountandcenr talbank ) ( 6/76) 1 (/14) 2 (/16) 1 (/7) ( 2/12) ( 3/51) 3 (/25) (s ce rdit a rtor t 38% 50% 43% 56% 43% 33% 17% 35% 44% e Dr iectaccesstoaset te lmen p accountbutnott oce rdit (29/ 76) 5 (/10) 6 (/14) 9 (/16) 6 (/14) 1 (/3) ( 2/12) ( 18/51) 1 (1/25) SSSo Canse n r dtansaci tons . 18% 29% 13% 7% 57% 25% 24% 8% i dr iect lyt h otes yse tm, wi thout havn igas et tl eme ntaccount 1 (4/76) 4 (/14) 2 (/16) ( 1/14) ( 4/7) ( 3/12) ( 12/51) ( 2/25) n Idir ectaccesstoRTG S ser vicestho rughac ust omer 12% 40% 7% 6% 33% 17% 8% 20% e rlai tonshpw i t had i ir ect 9 (/76) 4 (/10) ( 1/14) 1 (/16) 1 (/3) ( 2/12) 4 (/51) 5 (/25) RTG Ssystempari c tipant 27% 18% 20% 40% 21% 50% 33% 21% 26% 29% Noaccessal o lwed 2 (1/78) ( 2/11) 3 (/15) 6 (/15) 3 (/14) 3 (/6) 1 (/3) 3 (/14) 1 (4/54) 7 (/24) Dr iectaccesstoasett lement 9% 7% 13% 14% 17% 7% 6% 17% y accountandcenr talbank r ( 7/78) 1 (/15) 2 (/15) ( 2/14) ( 1/6) 1 (/14) 3 (/54) 4 (/24) u ce rdit Te ras Dr iectaccesstoaset te lment 37% 27% 60% 33% 50% 33% 29% 43% 25% al accountbutnotoc t e rdit (297 /8) ( 3/11) 9 (/15) 5 (/15) 7 (/14) 1 (/3) ( 4/14) 2 (3/54) 6 (/24) ai ton Canse n r dtansaci tons N 3% 7% 7% 4% . j dr iect lyt h otes yse tm, wi thout havn igas et te lme ntaccount 2 (/78) 1 (/14) ( 1/14) ( 2/54) n Idir ectaccesstoRTG S sev ricesthr oughac uso tmer 24% 55% 13% 13% 7% 33% 33% 36% 22% 29% e rlat ionshpw i i t had ie rct 1 (9/78) 6 (/11) ( 2/15) ( 2/15) ( 1/14) 2 (/6) 1 (/3) 5 (/14) 1 (2/54) ( 7/24) RTG Ssystempari c tipant f 62% 36% 71% 79% 67% 60% 75% 50% 63% 61% so Noaccessal o lwed 4 (6/74) ( 4/11) 1 (0/14) 1 (1/14) 8 (/12) 3 (/5) ( 3/4) 7 (/14) 3 (2/51) 1 (4/23) r s o e t c a i r v e r Di rectaccesstoaset tl ement 7% 7% 7% 8% 14% 8% 4% p e o ys accountbutnott oce rdit ( 5/74) 1 (/14) 1 (/14) 1 (/12) 2 (/14) 4 (/51) ( 1/23) er e h n t emo do Canse n r dtansaci tons 1% 8% 2% dr iect lyt h otes yse tm, wi thout n 1 (/74) 1 (/12) 1 (/51) l sa i havi ngas et tl eme ntaccount mob O n Idir ectaccesstoRTG S MN sev ricesthr oughac uso tmer 30% 64% 21% 14% 17% 40% 25% 36% 27% 35% . e rlat ionshpw i i t had ie rct 2 (2/74) 7 (/11) ( 3/14) ( 2/14) ( 2/12) 2 (/5) 1 (/4) 5 (/14) 1 (4/51) ( 8/23) k RTG Ssystempari c tipant sa 68% 45% 93% 77% 93% 33% 75% 40% 69% 64% Noaccessal o lwed da 5 (2/77) ( 5/11) 1 (3/14) 1 (0/13) 1 (3/14) 2 (/6) ( 3/4) 6 (/15) 3 (8/55) 1 (4/22) nse Dr iectaccesstoasett lement e 4% 7% 17% 7% 5% ic accountandcenr talbank l 3 (/77) ( 1/14) 1 (/6) 1 (/15) 3 (/55) ) t ce rdit k o n n a If b e( Di rectaccesstoaset tl ement 10% 15% 17% 33% 11% 9% c accountbutnott oce rdit ( 8/77) 2 (/13) 1 (/6) 5 (/15) 6 (/55) 2 (/22) tof fi n Idir ectaccesstoRTG S os sev ricesthr oughac uso tmer 18% 55% 7% 8% 33% 25% 20% 15% 27% P e rlat ionshpw i t had i ie rct 1 (4/77) ( 6/11) 1 (/14) 1 (/13) ( 2/6) 1 (/4) ( 3/15) 8 (/55) 6 (/22) . l RTG Ssystempari c tipant 68% 36% 79% 69% 86% 50% 75% 64% 71% 59% Noaccessal o lwed 5 (0/74) ( 4/11) 1 (1/14) 9 (/13) 1 (2/14) 2 (/4) ( 3/4) 9 (/14) 3 (7/52) 1 (3/22) Di rectaccesstoaset te lment 5% 7% 8% 7% 7% 6% 5% s accountbutnotoc t r edit 4 (/74) 1 (/14) 1 (/13) ( 1/14) 1 (/14) 3 (/52) 1 (/22) m.MTO Canse n r dtansaci tons dr iect lyt h otes yst em, wi thout 1% 7% 2% havi ngas et te lme ntaccount 1 (/74) 1 (/14) ( 1/52) n Idir ectaccesstoRTG S sev ricesthr oughac uso tmer 26% 64% 14% 23% 50% 25% 29% 21% 36% e rlat ionshpw i t had i ie rct 1 (9/74) ( 7/11) 2 (/14) 3 (/13) ( 2/4) 1 (/4) ( 4/14) 1 (1/52) 8 (/22) RTG Ssystempari c tipant 64% 40% 56% 64% 70% 33% 100% 78% 71% 50% . Noaccessal o lwed s 3 (2/50) ( 2/5) 5 (/9) 7 (/11) 7 (/10) 1 (/3) (3/ 3) 7 (/9) 2 (4/34) 8 (/16) rPSO Dr iectaccesstoasett lement so accountandcenr talbank 2% 10% 3% 1 (/50) 1 (/10) 1 (/34) P ce rdit a ilPS Dr iectaccesstoaset tl ement 8% 11% 18% 10% 3% 19% nc accountbutnott oce rdit ( 4/50) ( 1/9) 2 (/11) 1 (/10) 1 (/34) 3 (/16) nf -n ia Canse n r dtansaci tons 4% 11% 10% 6% o dr iect lyt h otes yse tm, wi thout n 2 (/50) 1 (/9) ( 1/10) ( 2/34) r havi ngas et tl eme ntaccount the n Idir ectaccesstoRTG S .O sev ricesthr oughac uso tmer 22% 60% 22% 18% 67% 22% 18% 31% n e rlai tonshpw i t had i ir ect 1 (1/50) 3 (/5) ( 2/9) 2 (/11) 2 (/3) ( 2/9) 6 (/34) 5 (/16) RTG Ssystempari c tipant Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BE L I I. 19RTGSACCES S POLC IIS E Global ByRegi on B n yIcomeLevel Lai tn d MidleE ast Su b- EastAsia& Europe& Hg i n hI come Hg ih Amerc ia& &N orh S t out hAsa i Saharan L C MI Pacf ii c C enr talAsa O i ECD n icome Cai rbbean Afi rca Afi rca a.Ther eisanexpli ct iacc e s/ sexcl usi onpoi c ly 89% 100% 84% 100% 88% 100% 60% 82% 86% 96% o frtheRTG Ssyse tm 8 (2/92) 1 (1/ 11) ( 16/19) ( 151 /5) 1 (4/16) (99 /) ( 3/5) 1 (4/17) ( 56/65) ( 26/27) b.AccesstotheR TGSis ga rntedo nthebass i ofn isti t u o t i nalst andin i g(. e.w heh ter h te 84% 100% 79% 87% 75% 100% 80% 76% 82% 89% appl i can ti s abank,orsomeo h t erspecf ic itype 7 (7/92) ( 111 /1 1 ) (5/19) 1 (3/15 1 ) (2/16) (99 /) 4 (/5) 1 (3/17) 5 (3/65) ( 24/27) ofi fnanca ili n si t tuto in) c.AccesstotheR TG Sis ga rntedontheba ss i ofh tef uf li l lment ofaseto fobj eci tveci re trat i o ensur eas af ea nds oundop ea rto inoft h e 76% 64% 84% 87% 63% 100% 40% 76% 79% 70% syst em( e. g .capt ialr equ r iements, 7 (0/92) 7 (/11) 1 (6/19) ( 13/15) ( 10/16) (99 /) 2 (/5) ( 13/17) ( 51/65) ( 19/27) e tchnologi calcapa ct y i,inter nalri skcont rols, appo r pr iaema t n agemen t ,etc) . d.Foma r l rulesorara rng ement s aei r npa lc o et 84% 91% 84% 93% 75% 100% 80% 71% 89% al o lwt heRT GSo pea rtortoexcu ldeasyse tm 82% pat ri ci pantinatimelyfashi on ( 77/92) 1 (0/11 1 ) (6/19) ( 14/15) ( 12/16) (9/ 9) ( 4/5) 1 (2/17) ( 53/65) ( 24/27) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. A T BE L I I. 20: aNONR -TGSLARGEVALUEPAY N ME TSYT SEMS-ST ETE LME N TMODES L Global ByRegi on B n yIcomeLevel Europe& Hg ihIncome Lai tnAmerc iaSubS -a haran L C MI Hg ihi ncome Cenr talAsa i OECD &C ai rbbean A r fc i a Set tl eme ntofpaymens t s i 38% 100% 100% 75% execut edonag rossbasi s but 3 (/8) (1/ 1) (22 /) 3 (/4) notnr i eali tme Set tl emen tofpaymentsis 25% 67% 50% po rcessedonan e tbass iat 2 (/8) ( 2/3) ( 2/4) h teen dofh t eday Paymen s t ar es et te ldin 38% 33% 100% 25% 50% muli p t l ec e larn igs esso ins 3 (/8) ( 1/3) (2/ 2) 1 (/4) 2 (/4) dui rngthed ay Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. A T BE L I I2 .0bFA E T U RESOF H T EMAI NS T ETLE MENTSYT SEM FORLARG - EVALUEPAYMENTS Global ByRegi on B n yIcomeLevel Europe& Hi ghIncome Lat inAmerc ia& Sub- Sa haran L C MI Hi g n hicome Cenr talAsa i OECD Cai rbbean A r fc i a Finalset te lme nt takesplacein Ce nr talBank 11% 50% 20% bWh . eredoes h tefinal mo neybut not ( 1/9) ( 1/2) ( 1/5) tho rught he set tl eme nt RT GSs yse tm a tkep l ace? Fn ialset te lment a tkesplace 89% 100% 100% 100% 50% 80% 100% h troughan 8 (/9) (1/ 1) (33 /) (33 /) ( 1/2) ( 4/5) (4/ 4) RTGSs yse tm c.The paymen t sys tem 75% 100% 50% 67% 100% 100% 33% Yes expi lct l iy 6 (/8) (11 /) ( 1/2) ( 2/3) (2/ 2) (5/ 5) 1 (/3) guaa r ne tes set tl eme nt Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. A T BE L I I2 .1:NONR -TGSLARGEVALUEPAYMENTSYS TE : MS MEANSOFCOMMU NICATO IN Global ByRegi on B n yIcomeLevel Europe& Hi ghIncomeLai tnAmerc iaSubS -a haran Hi gh L C MI Cent ralAsa i OECD &C ar ibbean A r fi c a n icome a.SWIF n TIten rat ional 17% 100% 33% New t or k 1 (/6) (11 /) 1 (/3) b.SWI FTco lseduser s’ 63% 67% 33% 100% 50% 75% gr oup 5 (/8) 2 (/3) ( 1/3) (22 /) 2 (/4) 3 (/4) c.Po rp i rea try 60% 67% 50% t elecommu nc iai tons 100% 50% 50% 3 (/5) (1/ 1) ( 1/2) 1 (/2) 2 (/3) 1 (/2) new t ok r d.Otheree lct ronc i 20% 33% 33% means e (.g.ema - i, l 1 (/5) ( 1/3) 1 (/3) ec t.) .Pleasespecf iy: e.Otherpapermeans. 25% 50% 50% Pe lases peci f y: 1 (/4) ( 1/2) 1 (/2) Note:Eachln iei t e nt mi hec hat rref erstoas a tndao lneq uesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Cac lulat ionsineac i n hle t e i mreferot t henumberofsyt sems.Blanksi nt hechar tshoul db eine trpe rtedaszeop r ost i iver esponsesfort hespeci f icq uest i o n. A T BE L I I2 .2:NONR -TGSLARGEVALUEPAYMENTSYSE T : MS PROCEDURENC I ASEOFLACKOFBALANCE Global ByRegi on B n yIcomeLevel Europe& Hg ihIncome Lai tnAmerc iaSubS -a haran Hg ih L C MI Cenr talAsa i OECD &C ar ibbean A r fi c a n icome a.Thepaymentor ders i 29% 100% 50% 40% e rject edi mme da itey l 2 (/7) (1/ 1) ( 1/2) ( 2/5) b.Thepaymentod reri s 89% 100% 100% 100% 50% 80% 100% dea lyedunti lu fndsae r avai a lble 8 (/9) (1/ 1) (3/ 3) (33 /) ( 1/2) ( 4/5) (44 /) c.Thesetl tementn isi tt uto inor 33% 50% 100% 50% h tes yst emo per atorext ends mme i diaec t e rdt i 2 (/6) 1 (/2) (1/ 1) 2 (/4) • IfYes,i sthecredt ipr ovided 100% 100% 100% 100% bytheoper atorcol l atea rlz ied? (22 /) (11 /) (11 /) (22 /) 17% 50% 25% d.Othe. rPl easespecf y i: ( 1/6) 1 (/2) ( 1/4) Noe t:Eac i hln t eieminthechar t e rfes r t oas a t ndal onequest ion,h tusthenumberofo ttale rspondens t mayvay r.Calcua lti onsne i ac i n hl t e ei mr efero t h tenumberofsyse tms.Bl anksinthechartshoudb l n eitep rret eda szer opost ii veresponsesforh tespeci f icquest i o n. A T BE L I I2 .3:NONR -TGSLARGE VALUEPAYME N TSYT SE : MS D P E N E DENCE IS Global ByRegi on B n yIcomeLevel Lai tnAmerc ia& Hg ihI ncomeOECD Sub- Sahar anAfi rca LMI C Hg i n hicome Cai rbbean a.Thes yst emi sdependentona noh ter syse tmf orfinalset te lme nt(suchas 38% 100% 50% 20% 67% h teC entralBanks ’ GeneralLedgeror ot her s y st emt hathol ds h tec ur rent 3 (/8) (22 /) 1 (/2) 1 (/5) 2 (/3) account s ofRT GSp ari c tipans t) b.Thesyse tmi sdependentona 56% CSD S -SS(e.g.forcoa l ltea rlz ied 33% 67% 100% 80% 25% n ita rdaycredt i) 5 (/9) ( 1/3) 2 (/3) (2/ 2) ( 4/5) 1 (/4) c.Thesyse tmis dependentona 38% 67% 50% 40% 33% h tid r-pat rysev riceprovd ier ( 3/8) 2 (/3) 1 (/2) 2 (/5) 1 (/3) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I NI II-RETALP I AYMENTSYSTEMSAN N DISTRUMENTSANDGOVERNMENTPAYMENTS Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TABLEI I. I4 AVAL IABL IITYOFCHEQUECLEARN IGHOUSES TABL I EII .4a CHEQUECLEARN IGHOUS SO EI PERATEDBYTHECENTRALBANK TABL I EII .4b CHEQUESARESTANDARDZ IED TABL I EII .4c CHEQUEPROCESSN IG TABLEI I. I4d MULTL IATERALNETBALANCESARECALCULATED TABL I EII .4e FREQUENCYATWHC IHNETBALANCESARECALCULATEDANDSETTLED TABL I EII .4f LOCATO I NWHERETHEFN IALSETTLEMENTOFNETPOSI TIONSTAKEPLACE TABLEI I. I4g CUSTOMERACCOUNTSARECREDT IEDNOLATERTHANT+2 TABL I EII .5a ASPECI ALPROCEDUREFORLARGEV -ALUECHEQUESHASBEE MP NI LEMENTED TABL I EII .5b SPECI ALCLEARN IGANDSETTLEMENTPROCEDURESFORLARGEV -ALUECHEQUES TABL I EII .6a THECHEQUECLEARN IGHOUSEHASASETTLEMENTRS IKMANAGEMENTFRAMEWORK TABL I EII .6b CREDI TANDLQ I UI DITYRS IKCONTROLSI NTHECHEQUECLEARI NGHOUSE AVAILABI LITYO FACHFORCREDTT I R ANSFERS, TABLEI I. I7a DR I ECTD EBITSANDOTHERPAYMENTINSTRUME NTS TABLEI I. I7b ACHFEATURES TABLEI I. I8a THEACHHASASETTLEMENTRI SKMANAGEMENTFRAMEWORK TABL I EII .8b ACHRS IKMANAGEMENTFEATURES TABL I EI. I9a THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLOWI NGPSPS/ENTI TIES-COMMERCA ILBANKS TABLEI I. I9b THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLOWI NGPSPS/ENTT IIES-BANKSOTHERTHANCOMMERCA IL TABL I EI. I9c THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-N ITERNATO I NALMTOs TABL I EII .9d THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPS/ENTT IIES-LOCALMTOs TABL I EI. I9e THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-EXCHANGEBUREAUS THET YPEO FACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-SUPERVI SEDNON-BANKFN IANCA IL TABLEI I. I9f N IS TI TUTIONS(NBFs I) TABLEI I. I9g THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-UNSUPERVS IEDNBFs I THETYPEOFACCESSA LLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-MOBL IENETWORKOPERATOR MN S( Os)AND TABLEI I. I9h OTHERMONEYISSUERS TABL I EI. I9i THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLOWI NGPSPs/ENTT IIES-POSTALNETWORK TABL I EI. I9j THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-NATO I NALTREASURY TABL I EI. I9k THETYPEOFACCESSALLOWEDBYACHRULESTOTHEFOLLO N WIGPSPs/ENTT IIES-OTHERNON-BANKPSPs TABL I EI. I10 HASAFASTPAYMENTSSYSTEMFORRETALP I AYMENTSBEENDEVELOPEDANDALREADYOPERATO I NAL? TABL I EI. I11 ST I HEREAPLANT MP OI LEMENTAFASTERPAYMENTSYSTE NT MI HENEARFUTUR O E( NETOTHREEYEARS? ) TABLEI I. I12a FASTPAYMENTSYSTE SO MI PERATEDBYANEXS ITI NGACH TABLEI I. I12c FASTPAYMENTSYSTEMSETTLEMENTMODELUSED TABL I EII .12d PAYMEN N TISTRUMENTSSUPPORTEDBYFASTPAYMENTSYSTEMS TABLEI I. I12e CHANNELSFROM WHI CHFASTPAYMENTSCANBEACCESSED TABLEI I. I12f FASTPAYMENTSYSTEM-TRANSACTO I NLMI I TS TABLEI I. I12g FASTPAYMENTSSYSTEMHASDAL IYAMOUNTLMI I TSPERUSER TABLEI I. I12h FASTPAYMENTSYSTEM-MESSAGINGSTANDARDS TABLEI I. I12i DOESTHEFASTPAYMENTSYSTEMSUPPORTALI ASES? TABLEI I. I12j DOESTHEFASTPAYMENTSYSTEMSUPPORTAPs I? TABLEI I. I12k ACCESSTOFASTPAYMENTSSYSTEMSERVC IES TABL I EI. I13 PAYMENTCARDSYSTEMSMAI NFEATURES TABLEI I. I14a RETALP I AYMENTSYSTE N MSITEROPERABI LITY-I NTEROPERABL IITYOFATMSYSTEMSI NTHECOUNTRY TABLEI I. I14b RETALP I AYMENTSYSTE N MSITEROPERABI LITY-I NTEROPERABI LITYOFPOSTER N MIALSI NTHECOUNTRY TABL I EII .14d PAYMENTCARDSAREACTUALLYUSEDASPAYMEN N TISTRUMENTS TABL I EII .15 PAYMENTSERVC IESOTHERTHANCAS T HWIHDRAWALSPROVD IEDTHROUGHATMs TABLEI I. I16 DOMESTCA I TMTRANSACTO I NPROCESSN IG TABLEI I. I17 DOMESTCP I OSTRANSACTO I NPROCESSN IG TABL I EI. I18 N ITERCHANGEFEESFORPAYMENTCARDS TABL I EII .19 MERCHANTDS ICOUNTRATE MD S( R)FORPAYMENTCARDTRANSACTO I NS TABLEI I. I20b PAYMENTS T WICHES-TRANSACTI O NSSUPPORTED TABLEI I. I20c PAYMENTS T WICHES-OWNERSHI PSTRUCTURE TABLEI I. I20d PAYMENTS T WICHES-SETTLEMENTFEATURES TABL I EI. I20e PAYMENTSWI TCHES-PRI CING MODELS TABL I EI. I20f PAYMENTSWI TCHES-OTHERSERVC IES TABL I EII .20g PAYMENTS T WICHES-ACCESS TABLEI I. I21 CENTRALBANKROL NT EI HEPAYMENTCARDS T WICH(ES) THEC ENTRALBANKO RGO VERNMENTMAN DATESTHEU TL IIZATI O NOFADESG I NATEDNATO I NALPAYMENTCARDSWI TCHFORTHE TABLEI I. I22 CLEARINGA NDSETTLEMENTO FDOMESTCT I RANSACTO I NS TABLEI I. I24 MEASURESTOPREVENTFRAUDI NPAYMENTCARDSYSTEMS TABL I EII .25a PAYMENT N SISTRUMENTSFORGOVERNMENTTOPERSO G N( 2P)PAYMENTS TABL I EII .25b PAYMENT N SISTRUMENTSFORGOVERNMENTTOBUSN IESSPAYMENTS TABL I EII .25c PAYMENT N SISTRUMENTSFORPERSONTOGOVERNMEN P T(2G)PAYMENTS TABL I EII .25d PAYMENT N SISTRUMENTSFORBUSI NESSTOGOVERNMENTPAYMENTS TABL I EII .26a G MI RATO I NOFGOVERNMENTTRANSFERSTOELECTRONCP I AYMENTS TABLEI I. I26b G MI RATI O NOFP2GandB2GTOELECTRONCP I AYMENTS TABL I EI. I26c OBJECTV IESOFTHEMI G RATO I NOFGOVERNMENTTRANSFERSTOELECTRONI CPAYMENTS TABL I EII .26d N ITENDEDPAYMEN N TISTRUMENTSFO G RMI RATO I NTOELECTRONI CPAYMENTS PRO CES SUND ERLYINGD I SB URSEME NTO FGO VERN MENTPAYME NT STheMins it ryofFi nance(Tho rughtheNat ionalTe rasuy r or TABLEI I. I27a equv ialen) tdepost isfundstotheaccount (s)oft hevai rousgover nmentagence is,whc i nt hi urnmakethepaymentot t h n eitendedbenef ica iry PRO CES SUNDER LYN IGD I SB URS EME NTOFG OVE RNME NTP AYME NTST heMinist ryofFi nance( tho rug h hteNat ionalTe rasuy r or TABLEI I. I27b equi valent )makesal lpaymens t dr iect lyt h ot i n ef albenef ica iryuponrequestbytheexecui tngagency TABL I EII .28 COLLECTO I NSOFTHECENTRALGOVERNMEN t T(axesandsmi i l arconceps t,cust omsdui tes,paymento frspecf i icgoven rmentsev rie c s,ec t.) I I. I4AVAI LABL II TYOFCHEQUECE LARN IGHOUSS E ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Su b- Hg ih Go lbal EastAsia& Europe& Hg ihI n come Pacf ii c C enr talAsa O i ECD Amerc ia& &N ort h S ouhA t si a Saharan LMI C Car ibbean Afi rca Afi rca n icome s I acheque ce lari nghouse 70% 100% 27% 54% 93% 100% 100% 87% 77% 61% avai labei l nt he 6 (2/88) (55 /) 4 (/15) 1 (4/26) ( 14/15) (88 /) (44 /) 1 (3/15) 4 (0/52) 2 (2/36) counr ty? Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I4aCHEQUECE LARN IGHOUSES IOPERATDB E YTHECENTRALBANK ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih EastAsia East& Go lbal &P aci fi c C entr al I ncome Amerc ia& North Sout hAsi a Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca Chequecl earn ighous s eiopea rted 51% 50% 33% 31% 47% 75% 50% 73% 57% 39% bytheCenr talBank 3 (6/70) 3 (/6) ( 2/6) 5 (/16) 7 (/15) 6 (/8) 2 (/4) 1 (1/15) 2 (7/47) 9 (/23) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .4bCHEQUESARESA T NDARDZ IED ByReg ion ByI ncomeLee vl High Lat in d MidleE ast Su b- Hg ih EastAsia& Europe& Gl obal I ncome Ameri ca& &N orh S t ouhA t si a Saharan LMI C Pacf ii c C ent ralAsa i O ECD Cai rbbean Afi rca Afi rca n icome Chequesare 96% 71% 83% 100% 100% 100% 100% 100% 93% 100% sa tndar dized ( 65/68) 5 (/7) 5 (/6) ( 15/ 15) 1 (5/ 15) (8/ 8) (44 /) ( 13/ 13) 4 (2/45) 2 (3/ 23) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I4cCHEQUEPROCES SING ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Hg ih Go lbal EastAsia& Europe& Hg ihIncome Sub- Sa haran Ameri ca& &N ort h SouhA t si a LMI C Pacf ii c C enr talAsa i OECD Car ibbean Afi rca A r fi c a n icome 1Processn igofchequesis 20% 22% 20% 40% 25% 20% 27% 13% 15% auo tma e td,butphysi cal 8 (/41) 5 (/23) 1 (3/64) 2 (/5) 1 (/4) 3 (/15) 4 (/15) ( 1/8) ( 2/13) exchangei s e rqur ied 2Processn igofcheq uess i 80% 60% 75% 80% 73% 88% 100% 85% 80% 78% auo tma e td,andch eque 5 (1/64) 3 (/5) 3 (/4) ( 12/15) ( 11/15) ( 7/8) (44 /) 1 (1/13) 3 (3/41) 1 (8/23) r tuncat io s ni used Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. A T BE L I I. I4dMULI TLATR E ALNETBALANCESARECALCULATD E ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Hg ih Go lbal EastAsia& Europe& Hg i n hI come Sub- S aharan Pacf ic C i enr talAsa O i ECD Amerc ia& &N orh S t ouhA t sa i A f ri c a LMI C Cai rbbean Afi rca n icome Muli ta ltea rlnetbaa lncesae 9 r 1% 86% 83% 80% 100% 100% 100% 93% 93% 87% cac lua l t ed 6 (3/69) ( 6/7) 5 (/6) ( 12/15) 1 (51 /5) (88 /) (44 /) 1 (3/14) 4 (3/46) 2 (0/23) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. A T BE L I II .4eFREQUENCYATWHC IHNETBALANCESARECALCULATDA E NDS ETL TED ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Hg ih EastAsia& Europe& Hg ihI n come Sub- S aharan Go lbal Pacf ii c C enr talAsi a O ECD Ameri ca& &N orh S t ouhA t sa i A r fi c a L C MI n icome Cai rbbean Afi rca 74% 83% 80% 85% 67% 88% 50% 64% 70% 81% 1Onceaday 4 (8/65) ( 5/6) 4 (/5) 1 (1/13) 1 (0/15) 7 (/8) 2 (/4) 9 (/14) 3 (1/44) ( 17/21) 26% 17% 20% 15% 33% 13% 50% 36% 30% 19% 2Moet r hanonceeachday 1 (7/65) ( 1/6) 1 (/5) 2 (/13) 5 (/15) ( 1/8) 2 (/4) 5 (/14) 1 (3/44) 4 (/21) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. A T BE L I II .4fO L CATO INWHERETHEFN IALSE TTE L N ME TOFNETPOSI TIONSTAKESPA L CE? ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Su b- Hg ih Go lbal EastAsia& Europe& Hg ihI n come Pacf ii c C enr talAsa O i ECD Amerc ia& &N ort h S ouhA t si a Saharan LMI C Car ibbean Afi rca Afi rca n icome 1Finalset te lmenta tkespa lce 9 2% 100% 100% 93% 87% 100% 50% 100% 91% 95% h troughaR TGSsystem 6 (1/66) (6/ 6) (5/ 5) 1 (3/14) 1 (3/15) (8/ 8) 2 (/4) 1 (41 /4) ( 40/44) 2 (1/22) 2Finalset te lmenta tkes pa lce 8% 7% 13% 50% 9% 5% nC i ent ralBankmo ney,but 5 (/66) 1 (/14) 2 (/15) 2 (/4) 4 (/44) 1 (/22) nott hroughaR TGSs yse tm Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. A T BE L I I. I4gCUSO T R ME ACCOUNTSARECREDT IEDN A OL E TRTHA + NT2 ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Su b- Hg ih Go lbal EastAsia& Europe& Hg ihI n come Pacf ii c C enr talAsa O i ECD Amerc ia& &N ort h S ouhA t si a Saharan LMI C Car ibbean Afi rca Afi rca n icome gC . uso tme raco c uns t a (ccountof 82% 86% 33% 87% 93% 75% 100% 86% 83% 82% benei fci are is)are ce rdie tdn olae trthan 5 (6/68) 6 (/7) 2 (/6) ( 13/15) 1 (3/14) 6 (/8) (4/ 4) ( 12/14) 3 (8/46) ( 18/22) T+2 Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .5a P AS C E I ALPROCEDUREFORLARGEV -ALUECHEQUES H ASBENI E MPL E N ME E TD ByReg ion ByI ncomeLee vl High Lat in d MidleE ast Su b- Hg ih Go lbal EastAsia& Europe& L C MI n Icome Amerc ia& &N ort h S ouhA t si a Saharan Pacf ic C i ent ralAsi a n icome O ECD Car ibbean Afi rca Afi rca Hasas peca ilpo rcedue r 26% 40% 23% 18% 40% 29% 25% 20% 22% 32% o frlar ge-vau lecheques 2 (1/81) 2 (/5) ( 3/13) 4 (/22) 6 (/15) ( 2/7) ( 1/4) 3 (/15) 1 (1/50) ( 10/31) beenimpl eme ne td? Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .5bSPECI ALCE LARN IGAN E DSTL TEME N TPROCEDURESFORLARGEV -ALUECHEQUES ByReg ion ByI ncomeLee vl Midde l Europe& H igh Lat in Su b- Hg ih Go lbal EastAsia East& South C enta r n l Icome Amerc ia& Saharan LMI C &P aci fi c Asia O ECD Cai rbbean North A si a Afi rca n icome Afi rca a.Aspartofh tisprocedue r,a lrgev -au le 59% 50% 100% 25% 57% 50% 50% 100% 67% 50% chequescanbes et te ldw t ihsame-day ( 13/22) 1 (/2) (22 /) 1 (/4) 4 (/7) ( 1/2) 1 (/2) (3/ 3) 8 (/12) ( 5/10) vau le b.Aspartoft hisprocedur e,a lrgev -au le 58% 50% 50% 83% 50% 100% 50% 67% chequesaep r rocessedonagrossbass ( i 11/19) 1 (/2) 2 (/4) 5 (/6) 1 (/2) (2/ 2) ( 5/10) 6 (/9) c.Aspartofths iprocedue r,netbaa lnces 28% 50% 33% 50% 50% 30% 25% aec r ac lua l e tda ndset te ldmo et r han 5 (/18) 1 (/2) 2 (/6) 1 (/2) 1 (/2) 3 (/10) 2 (/8) oncead ay d.Theei r sas et te lmentguaa rne tefund 26% 50% 50% 50% 30% 22% o frlag re-vau lechequespo rcessedona 5 (/19) 1 (/2) 3 (/6) ( 1/2) 3 (/10) 2 (/9) netbass i Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I6aTHECHEQUECE LARN IGHO USEHASASE TTE L N ME TRS IK MANAGEMENTFRAMEWO RK ByReg ion ByI ncomeLee vl Go lbal Europe& High Lat in Middl eE ast Su b- EastAsia& Hg ih Centr al n Icome Amerc ia& &N orth S ouhA t sa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca Doesthec heque ce lari nghouse haveas et te lme nt 59% 80% 25% 58% 69% 67% 50% 71% 65% 50% i rskma nagement 4 (2/71) ( 4/5) ( 3/12) 1 (1/19) ( 9/13) ( 4/6) ( 1/2) ( 10/14) ( 28/43) 1 (4/28) r famew ok r? Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .6bCREDI TAN I DLQUI DIY T RS IKCONTROLSNT I HECHEQUECE LARI NGHOUSE ByReg ion ByI ncomeLee vl Go lbal Europe& High Lai tn Middl eE ast Su b- EastAsia& Hi gh Pacf ii c C enta rl I ncome Ameri ca& &N orth S ouhA t si a Saharan LMI C Asia O ECD Car ibbean Afrc ia Afi rca n icome a.nt I hee ventapartc ii pan ts i unabl etose t tl eis t debitposi to in, 73% 100% 50% 78% 78% 50% 78% 72% 75% anunw i ndn igp roceduew r ou db l 2 e (7/37) (33 /) 1 (/2) 7 (/9) ( 7/9) 2 (/4) ( 7/9) 1 (8/25) 9 (/12) n iit i a e td b.Part i cipant s haveaccessto n ifor ma i tondurn igtheday onther 8 i 7% 100% 50% 78% 100% 50% 100% 100% 93% 75% pe rli minaryposi to ininthe 3 (4/39) (44 /) 1 (/2) ( 7/9) (99 /) ( 2/4) (11 /) ( 101 /0) 2 (5/27) 9 (/12) ce lari nghouse c.Therearelmi i tsinpa lceto 49% 67% 50% 44% 25% 70% 54% 36% po rtectnett ingsyst e msfo rm sg inif i ca ntexposue rs 1 (8/37) ( 2/3) 4 (/8) 4 (/9) ( 1/4) 7 (/10) ( 14/26) 4 (/11) d.Theei r s p as eci fc igua r ane te 39% 25% 50% 38% 56% 50% 30% 44% 27% u fndinp l ac o efr h tes yse tm 1 (5/38) 1 (/4) 1 (/2) 3 (/8) 5 (/9) 2 (/4) 3 (/10) 1 (2/27) 3 (/11) e.Rs ik mana gementme chanisms np i a lcee nsuec r omp e lto ino fdal iy 71% 75% 50% 75% 67% 50% 90% 74% 64% set te lme ns t nc i aseoftheinabl iiy t os t et tl eb ythepartc ip ia ntwt ihthe (273 /8) ( 3/4) ( 1/2) 6 (/8) 6 (/9) 2 (/4) 9 (/10) 2 (0/27) ( 7/11) a lrgestsn iglesett lement obl i gation . fTheC enr talBankorthe 65% 67% 50% 67% 25% 100% 100% 73% 45% opea rtorut li matey l pr ovd ies i q luidt iyt h otes yse tm 2 (4/37) ( 2/3) ( 4/8) ( 6/9) 1 (/4) (1/ 1) 1 (0/ 10) ( 19/26) 5 (/11) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I7aAVAIA L BL IT IYOFACHFORCREDI TTRANSFR E , S DIRECTDEBT ISAN DOTHERPAYMENTI NSTRUMENTS ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- Go lbal EastAsia& East& Hg ih Centa rl I ncome Amerc ia& SouhA t sa S i aharan L C MI Pacf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 90% 60% 87% 93% 93% 89% 100% 94% 91% 89% Yes ( 82/91) 3 (/5) ( 13/15) ( 25/27) 1 (4/15) 8 (/9) (4/ 4) 1 (5/16) 4 (9/54) ( 33/37) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. A T BE L I I. I7bAC E HFATURES ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih EastAsia East& South Gl obal &P acf ic i C entr al I ncome Ameri ca& North A si a Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca 36% 25% 33% 23% 26% 75% 50% 56% 44% 23% a.TheACHi sopea rtedbytheCent ralBank 3 (8/ 105) 2 (/8) ( 6/18) ( 7/30) ( 5/19) ( 6/8) 2 (/4) ( 10/18) ( 29/66) 9 (/39) b.TheAC Hal lowsthepo rcessn igofce rdi t 21% 38% 28% 13% 16% 25% 25% 22% 26% 13% t ranse frsony l 2 (2/ 105) 3 (/8) 5 (/18) 4 (/30) ( 3/19) 2 (/8) 1 (/4) 4 (/18) 1 (7/66) 5 (/39) c.TheAC Hal lowstheprocessn igofcr edi t 66% 50% 50% 73% 68% 75% 75% 67% 61% 74% r tanse frsANDd r iectdebt is ( 691 /05) 4 (/8) ( 9/18 2 ) (2/30 1 ) (3/19) 6 (/8) 3 (/4) ( 12/18) ( 40/66 2 ) (9/39) d.TheACHa s loall owsthepo rcessn igof 42% 25% 6% 50% 42% 38% 75% 67% 39% 46% r tuncae tdcheques 4 (4/ 105) 2 (/8) 1 (/18 1 ) (5/30) ( 8/19) 3 (/8) 3 (/4) ( 12/18) 2 (6/66 1 ) (8/39) e.TheACHas loal l owsthepr ocessi ngofa fst 40% 38% 11% 77% 32% 13% 25% 33% 27% 62% payment s 4 (21 /05) ( 3/8) ( 2/18 2 ) (3/30) ( 6/19) ( 1/8) ( 1/4) ( 6/18) ( 18/66 2 ) (4/39) f .Netbaa lncesar ec ac lul atedandset te ldonce 3 6% 50% 56% 23% 26% 50% 44% 41% 28% adayornl i ongeri tmeine trvas l (381 /05) 4 (/8) 1 (0/18) ( 7/30) 5 (/19) 4 (/8) ( 8/18) ( 27/66) ( 11/39) g.Netbaa lncesarecal cul atedandset te l n di 63% 50% 61% 67% 68% 63% 100% 50% 62% 64% muli tpl etme i sd ui rngt hesamed ay 6 (6/ 105) ( 4/8) ( 11/18) ( 20/30) ( 13/19) 5 (/8) (44 /) 9 (/18) 4 (1/66 2 ) (5/39) h.Fn ialset te lmentofnetpost i ionstakespa lce 8 9% 100% 89% 80% 89% 88% 75% 100% 92% 82% h troughanR TGSsyse tm (931 /05) (88 /) 1 (6/18) ( 24/30) ( 17/19) 7 (/8) ( 3/4) ( 18/ 18) ( 61/66) ( 32/39) . iFn ialset te lme ntt akesplac nC ei enr talBank 9% 10% 21% 13% 25% 6% 13% money,butnoth troughanR TGS ( 9/105) 3 (/30) 4 (/19) 1 (/8) ( 1/4) 4 (/66) 5 (/39) j .Finalset tl ementa tkespa lcei ncommer cial 15% 25% 11% 7% 11% 13% 25% 33% 18% 10% bankmo ney ( 161 /05) ( 2/8) 2 (/18) 2 (/30) ( 2/19) 1 (/8) 1 (/4) 6 (/18) 1 (2/66) 4 (/39) 4 6% 50% 44% 60% 16% 50% 75% 44% 39% 56% k.TheACHi susn i S gIO20022messag o efrmat (481 /05) 4 (/8) ( 8/18 1 ) (8/30 3 ) (/19) 4 (/8) 3 (/4) 8 (/18) 2 (6/66) ( 22/39) . lIfACHis notusn i S gIO 20022,s itheeap r a ln 29% 28% 17% 42% 38% 25% 44% 35% 18% omi t i tgat etothatmessag o efrmatinthenext2 3 (01 /05) 5 (/18) 5 (/30) ( 8/19) ( 3/8) 1 (/4) 8 (/18) 2 (3/66) 7 (/39) yeas r? Note:Eachln ieie tmi nthechat rree frstoasa t ndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvar y.Responsesree fron t umberofsyst ems.Ba lnksi nthechat rshoudb l n eiter pree tdas zeop r ost i iveresponsesforh tespecf ii cquest i o n. A T BE L I I. I8aTHEACHHAS E ASTT LE N ME TRI SKMANAGE N ME TFRA WO ME RK ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih Go lbal Centr al n Icome Amerc ia& &N orth S out hAsa i Saharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca Does h teA C Hhavea set tl eme ntri sk 92% 100% 92% 89% 88% 100% 100% 94% 93% 91% manage ment ( 82/89) (7/ 7) 1 (2/13) ( 24/27) 1 (5/17) (66 /) (22 /) 1 (6/17) 5 (3/57) 2 (9/32) r famew ork? Note:Eachln ieie tmi nthechat rree frstoasa t ndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvar y.Responsesree fron t umberofsyst ems.Ba lnksi nthechat rshoudb l n eiter pree tdas zeop r ost i iveresponsesforh tespecf ii cquest i o n. A T BE L I II .8bACHRS IKMANAGE N ME TFA E U T RES ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- EastAsia East& Hi gh Go lbal &P aci fi c C entr al I ncome Amerc ia& North Sout hAsi a Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca a.nt I heeventapari c tipants iunabletoset tl eis 6 t 5% 86% 62% 63% 76% 50% 50% 59% 68% 59% debt iposi t ion,anunwindn igproceduew r ou db l e i nt ii ated 5 (8/89) 6 (/7) 8 (/13) 1 (7/27) ( 13/17) ( 3/6) 1 (/2) ( 10/17) ( 39/57) 1 (9/32) b.Pari c tipans t haveaccesstoino frmato in 84% 86% 100% 78% 65% 100% 100% 94% 88% 78% dui rngtheday onther ipr e i mi l nay r post i ionsn i t hec l earn ighouse 7 (5/89) 6 (/7) 1 (3/ 13) ( 21/27 1 ) (1/17) (66 /) (2/ 2) 1 (6/17) ( 50/57) 2 (5/32) c.Theea r r eli mis t i nplacet op r otectnet tn ig 38% 54% 22% 41% 67% 50% 53% 46% 25% syt sems r fomexcessv ieexposue rs 3 (4/89) 7 (/13) 6 (/27) 7 (/17) ( 4/6) ( 1/2) 9 (/17) 2 (6/57) ( 8/32) d.Ther ei s p as eci i fcguar ane tef undi npa lc o efr 29% 43% 15% 30% 35% 17% 50% 29% 32% 25% h tes yst em (26/ 89) 3 (/7) 2 (/13) 8 (/27) 6 (/17) ( 1/6) 1 (/2) 5 (/17) ( 18/57) 8 (/32) e.Theguarane tefunden sue rs complei tonof h ted al y i set tl emen ti ncaseo fn iabil t iytos et tl e 28% 43% 15% 26% 35% 17% 50% 29% 32% 22% bythepat ri cipantwt ihthelag restsinge l 2 (5/89) 3 (/7) 2 (/13) ( 7/27) ( 6/17) 1 (/6) ( 1/2) 5 (/17) 1 (8/57) ( 7/32) set tl ementoblg iato in f .TheCentr alBank orh teoperat orpo rvd ies 44% 86% 8% 30% 41% 33% 50% 82% 49% 34% ut lma i t elyi lqud it iytothesyse tm 3 (9/89) 6 (/7) 1 (/13) ( 8/27) ( 7/17) ( 2/6) 1 (/2) 1 (4/17) 2 (8/57) 1 (1/32) Note:Eachln ieie tmi nthechat rree frstoasa t ndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvar y.Responsesree fron t umberofsyst emsB .lanksi nthechat rshoudb l n eiter pree tdas zeop r ost i iveresponsesforh tespecf ii cquest i o n. A T BE L I I. I9aTHETYPEOFACCES S ALO L WEDBYACHRULS E O T TH EFOLO L WINGPSPS/ENTI TIS- E COMMERCI ALBANKS ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih EastAsia East& Go lbal &P acf ii c C enta rl n Icome Amerc ia& North Sout hAsa S i aharan LMI C i ncome Asia O ECD Cai rbbean Afi rca Afi rca 97% 88% 100% 100% 95% 100% 100% 94% 95% 100% Dr iectaccess 1 (02/105) 7 (/8) 1 (81 /8 3 ) (0/ 30 1 ) (8/19) (88 /) (4/ 4) 1 (7/18) 6 (3/66) 3 (93 /9) lbanks n Idie rctaccessand a 1% 5% 2% i a c nnotsendtr ansact i o ns c r 1 (/105) 1 (/19) ( 1/66) mme dr iecl tytothesyse tm o n Idir ectpar tc ip iantand C 1% 6% 2% a c nsendta rnsaci o t ns 1 (/105) 1 (/18) ( 1/66) dr iecl tyt h otesyse tm Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst emsB .lanksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABE L I I. I9bTHETYPEOFACCESSALO L WE DB YACHRULS E OT T HEFOLO L WINGPSPS/ENTII TES-BANKSOTHERTHANCOMMERCA IL ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 64% 38% 56% 83% 63% 75% 50% 50% 58% 74% Dr iectaccess 6 (71 /05) 3 (/8) 1 (0/18 2 ) (5/30 1 ) (2/19) 6 (/8) 2 (/4) 9 (/18) 3 (8/66) ( 29/39) al n Idie rctaccessand i 7% 11% 25% 22% 9% 3% c r a c nnotsendtr ansact i o ns mme 7 (/105) 2 (/19) 1 (/4) ( 4/18) 6 (/66) 1 (/39) dr iecl tytothesyse tm nco n Idir ectpar tc ip iantand 2% 13% 6% 3% a a c nsendta rnsaci o t ns h 2 (/105) 1 (/8) ( 1/18) ( 2/66) t dr iecl tyt h otesyse tm soh ter 13% 13% 22% 3% 26% 25% 11% 14% 13% k Noaccessal lowed n 1 (41 /05) 1 (/8) ( 4/18) 1 (/30) 5 (/19) 1 (/4) 2 (/18) 9 (/66) ( 5/39) Ba 10% 25% 17% 7% 25% 6% 12% 5% Notappl i cabe l 1 (01 /05) 2 (/8) 3 (/18) 2 (/30) 2 (/8) ( 1/18) ( 8/66) ( 2/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABE L I I. I9cTHETYPEOFACCESSALLOWEDB YACHRULS E OT T HEFOLLOWINGP SPs/ENTI TIS E -I NTR E NATO INALMT Os ByReg ion ByI ncomeLee vl Go lbal Europe& High Lat in Middl e Su b- EastAsia East& Hi gh C entr al I ncome Amerc ia& Sout hAsi a Saharan LMI C &P aci fc i Asia O ECD Car ibbean North Afi rca n icome Afi rca 2% 3% 13% 5% Dr iectaccess 2 (/105) ( 1/30) ( 1/8) 2 (/39) n Idie rctaccessand 7% 13% 10% 5% 11% 6% 8% s a c nnotsendtr ansact i o ns 7 (/105) 4 (/66) ( 3/39) O dr iecl tytothesyse tm 1 (/8) ( 3/30) 1 (/19) 2 (/18) lMT n Idir ectpar tc ip iantand a 5% 17% 13% n a c nsendta rnsaci o t ns io 5 (/105) ( 5/30) ( 5/39) t dr iecl tyt h otesyse tm ten ra 55% 63% 61% 43% 53% 38% 75% 72% 58% 51% n Noaccessal lowed I 5 (81 /05) 5 (/8) ( 11/18 1 ) (3/30 1 ) (0/19) 3 (/8) 3 (/4) ( 13/18) 3 (8/66) ( 20/39) 24% 13% 28% 13% 37% 50% 25% 17% 30% 13% Notappl i cabe l 2 (51 /05) 1 (/8) 5 (/18) 4 (/30) 7 (/19) 4 (/8) 1 (/4) 3 (/18) 2 (0/66) 5 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BE L I I. I9dTHETYPEOFACCES S ALO L WEDBY ACHRULS E O T THEFOLLOWINGPSPS/ENTT IIES-L O CALMTOs ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C &P aci fc i Asia O ECD Car ibbean North Afi rca n icome Afi rca 2% 3% 13% 5% Dr iectaccess 2 (/39) 2 (/105) 1 (/30) 1 (/8) n Idir ectaccessand 14% 8% 11% 13% 22% 10% 5% 17% a c nnotsendta rnsact i o ns 9 (/66) 3 (/39) 1 (21 /05) ( 1/8) 4 (/18) 3 (/30) 1 (/19) 3 (/18) dr iecl tytothesyse tm MTOs n Idie rctpat ri cp iantand 6% 13% 9% 11% 17% 13% 6% a c nsendta rnsaci o t ns l 9 (/105) 2 (/18) ( 5/30) 1 (/8) 1 (/18) 4 (/66) 5 (/39) a dr iecl tyt h otesyse tm Loc 51% 63% 50% 43% 53% 38% 75% 61% 52% 51% Noaccessal lowed 5 (41 /05) 5 (/8) 9 (/18) 1 (3/30 1 ) (0/19) 3 (/8) 3 (/4) 1 (1/18) 3 (4/66) 2 (0/39) 20% 13% 11% 13% 37% 38% 25% 17% 24% 13% Notappl i cabe l 2 (11 /05) 1 (/8) 2 (/18) 4 (/30) 7 (/19) 3 (/8) 1 (/4) 3 (/18) 1 (6/66) 5 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r Responsesree fron t umberofsyse tms. .Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABE L I I. I9eTHETYPEOFACCES S ALO L WEDB YACHRULES OT T HEFOLLOWINGPSPs/ENTI TIS E -EXCHANGEBUREAUS ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 1% 3% 3% Dr iectaccess 1 (/105) 1 (/30) ( 1/39) s n Idie rctaccessand u 7% 17% 7% 11% 8% 5% a a c nnotsendtr ansact i o ns e r 7 (/105) 3 (/18) 2 (/30) 2 (/18) 5 (/66) 2 (/39) u dr iecl tytothesyse tm angeb 54% 50% 56% 50% 53% 38% 75% 67% 55% 54% h Noaccessal lowed c 5 (71 /05) 4 (/8) 1 (0/18 1 ) (5/30 1 ) (0/19) 3 (/8) 3 (/4) 1 (2/18) 3 (6/66) 2 (1/39) Ex 31% 38% 22% 27% 42% 63% 25% 22% 33% 28% Notappl i cabe l 3 (31 /05) 3 (/8) 4 (/18) 8 (/30) 8 (/19) 5 (/8) 1 (/4) 4 (/18) 2 (2/66) ( 11/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst emsB .lanksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BE L I I. I9fTHETYPEOFACCESSALO L WEDBYACHRULS E OT T HEFOLL O N WIGP SPs/ENTII TES-SUPERVS IEDNON B -ANKFI NANCA ILINSI TTUTO INS(NBFs I) ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C &P aci fc i Asia O ECD Car ibbean North Afi rca n icome Afi rca 23% 13% 28% 20% 42% 13% 17% 26% 18% Dr iectaccess ( 17/66) ( 7/39) 2 (41 /05) 1 (/8) 5 (/18) 6 (/30) ( 8/19) ( 1/8) ( 3/18) n Idir ectaccessand 14% 23% 17% 25% 6% 27% 16% 22% a c nnotsendta rnsact i o ns 9 (/66) 9 (/39) 1 (81 /05) ( 2/8) 1 (/18) 8 (/30) 3 (/19) 4 (/18) s dr iecl tytothesyse tm dNBFI n Idie rctpat ri cp iantand 2% 5% 3% 6% 7% e a c nsendta rnsaci o t ns s 1 (/66) ( 2/39) i 3 (/105) 1 (/18) ( 2/30) v dr iecl tyt h otesyse tm Super 38% 50% 56% 27% 26% 25% 75% 44% 39% 36% Noaccessal lowed ( 26/66) ( 14/39) 4 (01 /05) 4 (/8) 1 (0/18) 8 (/30) 5 (/19) 2 (/8) 3 (/4) ( 8/18) 11% 3% 16% 63% 25% 11% 15% 5% Notappl i cabe l 1 (21 /05) 1 (/30) 3 (/19) 5 (/8) 1 (/4) 2 (/18) 1 (0/66) 2 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABLEI I. I9gTHETYPEOFACCES S ALO L WEDBY ACHRULS E OT T HEFOLLOWINGPSPs/ENTI TIS E -UNSUPERVS IEDNBFs I ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 4% 21% 6% Dr iectaccess 4 (/105) 4 (/19) ( 4/66) n Idie rctaccessand 4% 7% 5% 6% 3% 5% a c nnotsendtr ansact i o ns s 4 (/105) 2 (/30) 1 (/19) 1 (/18) 2 (/66) 2 (/39) I dr iecl tytothesyse tm dNBF n Idir ectpar tc ip iantand e 1% 3% 3% is a c nsendta rnsaci o t ns v 1 (/105) 1 (/30) ( 1/39) r dr iecl tyt h otesyse tm nsupe 58% 63% 56% 53% 47% 38% 75% 83% 58% 59% U Noaccessal lowed 6 (11 /05) 5 (/8) 1 (0/18 1 ) (6/30) 9 (/19) 3 (/8) 3 (/4) 1 (5/18) 3 (8/66) 2 (3/39) 25% 25% 33% 20% 21% 63% 25% 11% 27% 21% Notappl i cabe l 2 (61 /05) 2 (/8) 6 (/18) 6 (/30) 4 (/19) 5 (/8) 1 (/4) 2 (/18) 1 (8/66) 8 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABLEI I. I9hTHETYPEO FACCES S ALO L WEDB YACHRULES OT T HEFOLO L N WIGP SPs/ENTI TIES-MOB L IENETWO RKOPERATORS(MNOs) ANDO T H ERMO NEYISU S R E S ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 9% 25% 17% 10% 6% 9% 8% s r Dr iectaccess e 9 (/105) 2 (/8) 3 (/18) 3 (/30) 1 (/18) 6 (/66) ( 3/39) s yisu n Idie rctaccessand e 10% 25% 6% 7% 11% 17% 12% 5% n a c nnotsendtr ansact i o ns mo 1 (01 /05) 2 (/8) 1 (/18) 2 (/30) 2 (/19) ( 3/18) ( 8/66) ( 2/39) dr iecl tytothesyse tm nke- n Idir ectpar tc ip iantand a 3% 6% 3% 13% 3% 3% b a c nsendta rnsaci o t ns - 3 (/105) 1 (/18) 1 (/30) 1 (/8) 2 (/66) 1 (/39) n dr iecl tyt h otesyse tm h terno 53% 38% 50% 57% 42% 38% 75% 72% 48% 62% do Noaccessal lowed 5 (61 /05) 3 (/8) 9 (/18) 1 (7/30) 8 (/19) 3 (/8) 3 (/4) 1 (3/18) 3 (2/66) 2 (4/39) Osan 19% 17% 10% 42% 50% 25% 6% 23% 13% MN Notappl i cabe l 2 (01 /05) 3 (/18) 3 (/30) ( 8/19) ( 4/8) 1 (/4) 1 (/18) 1 (5/66) 5 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BE L I I. I9i TH ETYPEOF ACCES S ALO L WEDBY ACHRULS E TOTH EFOLLOWINGP P S s/ENTII TES-POST A LNETWORK ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia& C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C Pacf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 15% 6% 27% 11% 25% 25% 11% 12% 21% Dr iectaccess 1 (61 /05) 1 (/18) 8 (/30) ( 2/19) ( 2/8) 1 (/4) 2 (/18) 8 (/66) ( 8/39) n Idie rctaccessand 7% 6% 10% 5% 11% 6% 8% a c nnotsendtr ansact i o ns 7 (/105) 1 (/18) 3 (/30) 1 (/19) ( 2/18) ( 4/66) ( 3/39) dr iecl tytothesyse tm w t ok r n Idir ectpar tc ip iantand e 2% 6% 3% 2% 3% n a c nsendta rnsaci o t ns l 2 (/105) ( 1/18) 1 (/30) 1 (/66) 1 (/39) a dr iecl tyt h otesyse tm Post 46% 63% 44% 27% 42% 38% 75% 72% 52% 36% Noaccessal lowed 4 (81 /05) 5 (/8) 8 (/18) 8 (/30) 8 (/19) ( 3/8) 3 (/4) 1 (3/18) 3 (4/66) ( 14/39) 23% 25% 28% 20% 37% 38% 6% 23% 23% Notappl i cabe l 2 (41 /05) 2 (/8) ( 5/18) 6 (/30) 7 (/19) 3 (/8) 1 (/18) 1 (5/66) 9 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABE L I I. I9j TH ETYPEOFACCES S ALO L WEDBYACHRU E LS OT T HE F O LO L WINGPSPs/ENTI TIS E -NATO INALTREASURY ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih Go lbal EastAsia& C entr al n Icome Amerc ia& East& SouhA t si a Saharan LMI C Pacf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 30% 13% 44% 30% 37% 13% 28% 32% 26% Dr iectaccess 3 (11 /05) 1 (/8) ( 8/18) 9 (/30) 7 (/19) 1 (/8) 5 (/18) ( 21/66) ( 10/39) n Idie rctaccessand 8% 7% 5% 25% 22% 9% 5% a c nnotsendtr ansact i o ns 8 (/105) 2 (/30) 1 (/19) 1 (/4) 4 (/18) 6 (/66) ( 2/39) y dr iecl tytothesyse tm easur n Idir ectpar tc ip iantand r 2% 6% 13% 3% T a c nsendta rnsaci o t ns l 2 (/105) 1 (/18) 1 (/8) ( 2/66) a dr iecl tyt h otesyse tm Nai ton 35% 38% 33% 40% 21% 38% 50% 39% 30% 44% Noaccessal lowed 3 (71 /05) 3 (/8) 6 (/18) 1 (2/30) 4 (/19) 3 (/8) 2 (/4) 7 (/18) 2 (0/66) ( 17/39) 20% 38% 11% 17% 32% 38% 25% 6% 20% 21% Notappl i cabe l 2 (11 /05) 3 (/8) 2 (/18) 5 (/30) 6 (/19) 3 (/8) 1 (/4) 1 (/18) 1 (3/66) 8 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. TABL E I I. I9kTHETYPEOFACCESSALO L WEDBYACHRULS E OT T HEFOLLOWINGPSPs/ENTT IIES-OTHERNONB -ANKPSPs ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& High Lai tn Mi ddleE ast Su b- n Icome Amerc ia& &N ort h S out hAsa i Saharan L C MI Hi g n hicome Pacf ic C i enr talAsa i O ECD Car ibbean Afi rca Afi rca 11% 13% 11% 17% 11% 11% 9% 15% Dr iectaccess 1 (21 /05) 1 (/8) 2 (/18) 5 (/30) 2 (/19) ( 2/18) ( 6/66) ( 6/39) n Idie rctaccessand s 13% 25% 11% 13% 16% 17% 15% 10% a c nnotsendtr ansact i o ns P 1 (41 /05) ( 2/8) 2 (/18) 4 (/30) 3 (/19) 3 (/18) S di rect lytothesyse tm 1 (0/66) 4 (/39) nkP n Idir ectpar tc ip iantand a 6% 13% 6% 10% 13% 5% 8% b a c nsendta rnsaci o t ns - 6 (/105) ( 1/8) 1 (/18) 3 (/30) 1 (/8) n di recl tytot hesyse tm 3 (/66) 3 (/39) erno 43% 38% 39% 37% 37% 38% 75% 61% h 42% 44% t Noaccessal lowed O 4 (51 /05) 3 (/8) 7 (/18) 1 (1/30) 7 (/19) 3 (/8) 3 (/4) 1 (1/18) 2 (8/66) 1 (7/39) 20% 28% 10% 32% 50% 25% 11% 24% 13% Notappl i cabe l 2 (11 /05) 5 (/18) 3 (/30) ( 6/19) ( 4/8) 1 (/4) 2 (/18) 1 (6/66) 5 (/39) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. I I. I10HASAFASTPAYMENTSSYS TEMF ORRETAL I PAYMENTSBEN E DEVELOPEDANDALREADYOPERATO IN AL? ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Su b- Hg ih EastAsia& Europe& Hg ihI n come Gl obal Amerc ia& &N orh S t ouhA t sa i Saharan LMI C Pacf ii c C ent ralAsa O i ECD Cai rbbean Afi rca Afi rca n icome Hasa“ f astpayments”syt sem f orret ailpaymentsbeen 61% 71% 31% 93% 64% 50% 50% 38% 47% 82% devel opedinthecounty r andi s ( 57/93) ( 5/7) 5 (/16) ( 26/28) 9 (/14) ( 4/8) ( 2/4) 6 (/16) 2 (6/55) 3 (1/38) t iar leady opea rti ona? l Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. I I. I11S ITHEREAPLANTOIMPLEMENT A AF S TERPAYME NTSYT SEM NT I HENEARFUTURE(ONETOTHREEYEARS? ) ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Su b- Hg ih EastAsia& Europe& Hg ihI n come Gl obal Amerc ia& &N orh S t ouhA t sa i Saharan LMI C Pacf ii c C ent ralAsa O i ECD Cai rbbean Afi rca Afi rca n icome s I h tereap a lntoimplementa 77% 70% 75% 50% 90% 60% 60% 75% 100% 75% syse tminthen earu ftur e(next 2 (0/26) 7 (/10) ( 27/36) 1 (/2) ( 9/10) ( 3/5) 3 (/5) ( 3/4) (2/ 2) 6 (/8) onetothe rey eas r)? Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. I I. I12aFASTPAY N ME TSYT SEMI SOPERATDB E YANE X S ITN IGACH ByRego in ByI ncomeLevel High Lai tn Mi ddleE ast Su b- EastAsia& Europe& Hi gh Gl obal I ncome Amerc ia& &N ort h Saharan LMI C Pacf ii c C ent ralAsa i O ECD Cai rbbean Afi rca Afi rca n icome aI .sthesyst emo pea rtedbyanyoft he 59% 50% 14% 92% 50% 50% 40% 37% 86% e rpore t dACH s? 3 (8/64) 3 (/6) ( 1/7) 2 (3/25) 5 (/10) ( 2/4) 4 (/10) 1 (3/35) 2 (5/29) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. I I. I12cFASTPAYME N TSYS TE E MSTT LE N ME TMODELUSD E ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hi gh Gl obal C entr al I ncome Amerc ia& Sout hAsa S i aharan LMI C &P aci fc i Asia O ECD Car ibbean North Afi rca n icome Afi rca 1Inst antgo rss 55% 33% 71% 78% 38% 20% 40% 36% 75% set te lment 3 (1/56) 2 (/6) ( 5/7) ( 18/23) ( 3/8) 1 (/5) 2 (/5) ( 10/28) 2 (1/28) 2D ef err edg o rss 2% 4% 4% set te lme nt 1 (/56) ( 1/23) ( 1/28) 3D ee fre rdn et 43% 67% 29% 17% 63% 80% 100% 60% 64% 21% set te lme nt 2 (4/56) ( 4/6) 2 (/7) 4 (/23) ( 5/8) 4 (/5) (22 /) 3 (/5) 1 (8/28) 6 (/28) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. I I. I12dPAYME N TN IST R U N ME S T S U PPORTE DBYFASTPAY N ME TSYT SEMS ByRego in ByI ncomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hi gh Gl obal C enta rl n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C Pacf ii c Asia O ECD Car ibbean Afrc ia Afi rca n icome 21% 40% 13% 17% 50% 50% 25% 23% 20% 1C .ar ds(debt i,cr edt i) 9 (/42) 2 (/5) ( 2/16) ( 1/6) 2 (/4) 1 (/2) 1 (/4) ( 5/22) ( 4/20) 98% 100% 100% 100% 100% 100% 100% 80% 96% 100% 2.Credt iTa rnse fr 5 (7/58) (66 /) (7/ 7) 2 (52 /5) (99 /) (44 /) (2/ 2) 4 (/5) 2 (7/28) ( 303 /0) 39% 50% 60% 24% 33% 50% 100% 25% 43% 33% 3.Dr iectDebt i 1 (7/44) ( 3/6) 3 (/5) 4 (/17) 2 (/6) ( 2/4) (2/ 2) 1 (/4) ( 10/23) ( 7/21) 39% 60% 25% 7% 40% 75% 50% 83% 55% 21% 4.emo - ney 1 (6/41) ( 3/5) 1 (/4) 1 (/15) 2 (/5) ( 3/4) 1 (/2) 5 (/6) ( 12/22) ( 4/19) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. I I. I12eCHANNES L F R OM WHC IHF A T S PAYME N S T CANBEACCES SED ByReg ion ByI ncomeLee vl Europe& High Lai tn MiddeE l ast Su b- Hg ih EastAsia& Go lbal Paci fi c C enta rl n Icome Ameri ca& &N orth S out hAsi a Saharan LMI C Asia O ECD Car ibbean Afrc ia Afi rca n icome 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 1I .nt ernet 5 (75 /7) (66 /) (7/ 7) 2 (32 /3) (99 /) (55 /) (2/ 2) (55 /) 2 (92 /9) ( 282 /8) 96% 100% 100% 91% 100% 100% 100% 100% 100% 93% 2Mo . bl ie 5 (5/57) (66 /) (7/ 7) 2 (1/23) (88 /) (55 /) (2/ 2) (66 /) 2 (92 /9) ( 26/28) 53% 60% 100% 37% 60% 75% 100% 25% 70% 39% 3A .TM 2 (3/43) ( 3/5) (4/ 4) 7 (/19) 3 (/5) ( 3/4) (2/ 2) 1 (/4) ( 14/20) ( 9/23) 69% 60% 100% 50% 60% 75% 100% 100% 81% 57% 4P .OS/ Q RCode 2 (9/42) ( 3/5) (6/ 6) 8 (/16) 3 (/5) ( 3/4) (2/ 2) (44 /) ( 17/21) ( 12/21) 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 5A .gent /ba rnch 2 (72 /7) (22 /) (55 /) (7/ 7) (33 /) (55 /) (2/ 2) (33 /) 1 (81 /8) (99 /) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. I I. I12fFASTPAYME N TSYS TEM-TRANSACTO I I NL T MIS ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih Go lbal Centr al n Icome Amerc ia& SouhA t saS i aharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca . fIstheeal r imitot t heamo unt 77% 67% 83% 74% 67% 100% 100% 83% 82% 71% h tatcanbepaidvi h atis 4 (3/56) ( 4/6) 5 (/6) 1 (7/23) 6 (/9) (44 /) (2/ 2) 5 (/6) ( 23/28) ( 20/28) sev ricef oreachta rnsaci ton? g.s I t hereali mi tot t hedal iy 27% 17% 22% 25% 75% 100% 33% 25% 29% amountthatcanbepaidva i 1 (5/56) 1 (/6) ( 5/23) ( 2/8) 3 (/4) (22 /) 2 (/6) ( 7/28) ( 8/28) h tissyse tmf oreachuse? r Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. I I. I12gFASTPAY N ME S T S YSE TMHASDAL IYAMOUNTLMI I S T PERUSR E ByRego in ByI ncomeLevel High Lai tn Mi ddleE ast Su b- EastAsia& Hg ih Go lbal n Icome Amerc ia& &N ort h S out hAsi a Saharan LMI C Pacf ii c n icome O ECD Car ibbean Afi rca Afi rca g.s I t he eal r imitot t hedal iy 27% 17% 22% 25% 75% 100% 33% 25% 29% amou ntt hatcanbep adv i i aths i 1 (5/56) 1 (/6) ( 5/23) ( 2/8) 3 (/4) (22 /) 2 (/6) ( 7/28) ( 8/28) syse tmf oreachuse? r Noe t:Eachl i n t e ei nt mi hechat rree frstoasa tndao lnequest i o n,t husthenumberofo ttalr espondent s mayvay r.Bl anksnt i hechat rshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesforh tespecf i icq. . I I. I12hFASTPAYME N TSYS TEM- S MESAGN IGS TANDARDS ByRego in ByI ncomeLevel Midde l Europe& H igh Lai tn Su b- EastAsia East& South Hg ih Go lbal C entr al I ncome Amerc ia& Saharan LMI C &P acf ii c North A sa i i ncome Asia O ECD Cai rbbean Afi rca Afi rca 2% 50% 4% b.Wh ataet r heme ssagn igISO8085 1 (/53) 1 (/2) 1 (/27) sa tndardsusedtos end paymentinsr tuci o t nst h ote syse tm? 9% 17% 50% 50% 19% S IO8583 5 (/53) ( 1/6) 1 (/2) 3 (/6) 5 (/27) 68% 100% 57% 82% 50% 75% 33% 52% 85% S IO20022 3 (6/53) (66 /) ( 4/7) 1 (8/22) 3 (/6) 3 (/4) 2 (/6) ( 14/27) ( 22/26) 21% 43% 18% 33% 25% 17% 26% 15% Other 1 (1/53) 3 (/7) 4 (/22) 2 (/6) 1 (/4) ( 1/6) ( 7/27) ( 4/26) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. I I. I12D i OESTHEFASTPAYME N TSYT SE U MS PPORTALI ASS E? ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih Go lbal Centr al n Icome Amerc ia& SouhA t saS i aharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca . iDo esthes yse tms uppot r 60% 100% 86% 50% 44% 75% 50% 50% 69% 52% ai lases(phonen umbe, re-mal i, 3 (5/58) (66 /) 6 (/7) 1 (2/24) 4 (/9) ( 3/4) 1 (/2) 3 (/6) ( 20/29) ( 15/29) nai tonalI D ,oh ter)? Noe t:Eachl i n t e ei nt mi hechat rree frstoasa tndao lnequest i o n,t husthenumberofo ttalr espondent s mayvay r.Bl anksnt i hechat rshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesforh tespecf i icq. . I I. I12D j OESTHEFASTPAY N ME TSYS TE U MS PPORTAPs I? ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih Go lbal Centr al n Icome Amerc ia& SouhA t saS i aharan LMI C &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca . jDoes h tes ys tems uppot r 51% 67% 57% 38% 56% 50% 50% 67% 60% 40% Appl icai tonProgramming 2 (8/55) ( 4/6) 4 (/7) 8 (/21) 5 (/9) ( 2/4) 1 (/2) 4 (/6) ( 18/30) ( 10/25) n Itef races(APIs? ) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. I I. I12kACCES S T OFASTPAY N ME S T Y SST E E MSRVC IES ByRego in ByI ncomeLevel Midde l East Euo r pe& H i gh L atnA i m Su b- East& South Hg ih Go lbal Asia& C ent ralIncome er ica&C Saharan LMI C North A si a n icome Pacii fc A sa i OEC D arb ibean Afi rca Afi rca l 11% 40% 20% 5% 17% 33% 15% 7% ia 1.NoAccessAl lowed c ( 6/55) 2 (/5) ( 1/5) ( 1/21) ( 1/6) 1 (/3) 4 (/27) 2 (/28) mmer 69% 40% 80% 81% 78% 67% 33% 50% 63% 75% o 2.Dr iectAccess nc ( 38/55) 2 (/5) ( 4/5) 1 (7/21) 7 (/9) ( 4/6) 1 (/3) ( 3/6) ( 17/27 2 ) (1/28) h ta 4.n Idir ectpar tc ip iantand r 4% 5% 17% 4% 4% e cansendta rnsaci tons h ( 2/55) 1 (/21) 1 (/6) ( 1/27) ( 1/28) t dr iecl y t t othesyse tm nkso 16% 20% 10% 22% 17% 33% 33% 19% 14% a 5.Notappi lcabe l B ( 9/55) 1 (/5) ( 2/21) ( 2/9) ( 1/6) ( 1/3) 2 (/6) 5 (/27) ( 4/28) 93% 100% 100% 95% 89% 83% 100% 83% 93% 93% s 2.Dr iectAccess k 5 (2/56) (55 /) (5/ 5) 2 (1/22) 8 (/9) 5 (/6) (3/ 3) 5 (/6) 2 (5/27) ( 27/29) lban 4.n Idir ectpar tc ip iantand a 4% 5% 17% 4% 3% i cansendta rnsaci tons c r ( 2/56) 1 (/22) 1 (/6) ( 1/27) ( 1/29) mme dr iecl y t t othesyse tm o 4% 11% 17% 4% 3% C 5.Notappl icabe l 1 (/9) 1 (/6) 1 (/27) 1 (/29) 2 (/56) 58% 60% 80% 70% 44% 50% 33% 40% 50% 67% 1.NoAccessAl lowed ( 3/5) 4 (/5) 1 (4/20) ( 4/9) 3 (/6) 1 (/3) 2 (/5) 1 (3/26 1 ) (8/27) 3 (1/53) aus 4% 5% 20% 4% 4% e r 2.Di rectAccess 1 (/20) 1 (/5) 1 (/26) 1 (/27) u 2 (/53) geb 3.n Idie rctaccessand n 4% 10% 7% a cannotsendtr ansact i o ns h ( 2/53) 2 (/20) ( 2/27) c dr iecl tytothesyt sem Ex 34% 40% 20% 15% 56% 50% 67% 40% 46% 22% 5.Notappi lcabe l ( 18/53) 2 (/5) ( 1/5) 3 (/20) ( 5/9) ( 3/6) ( 2/3) ( 2/5) ( 12/26 6 ) (/27) 46% 60% 80% 45% 33% 40% 33% 40% 46% 46% 1.NoAccessAl lowed 2 (4/52) ( 3/5) 4 (/5) 9 (/20) 3 (/9) ( 2/5) 1 (/3) 2 (/5) ( 12/26) ( 12/26) 4% 5% 20% 4% 4% s 2.Dr iectAccess 2 (/52) ( 1/20) 1 (/5) 1 (/26) 1 (/26) lMTO 3.n Idie rctaccessand a 10% 20% 15% 11% 8% 12% n cannotsendtr ansact i o ns o 1 (/5) 3 (/20) 1 (/9) 2 (/26) 3 (/26) i 5 (/52) t dr iecl tytothesyt sem n ra 4.n Idir ectpar tc ip iantand te 6% 15% 12% n cansendta rnsaci tons I ( 3/52) 3 (/20) ( 3/26) dr iecl y t t othesyse tm 35% 20% 20% 20% 56% 60% 67% 40% 42% 27% 5.Notappi lcabe l ( 1/5) 1 (/5) 4 (/20) ( 5/9) 3 (/5) 2 (/3) 2 (/5) 1 (1/26 7 ) (/26) 1 (8/52) 43% 60% 40% 50% 25% 40% 33% 40% 38% 48% 1.NoAccessAl lowed ( 3/5) 2 (/5) 1 (0/20) ( 2/8) 2 (/5) 1 (/3) 2 (/5) 1 (0/26 1 ) (2/25) 2 (2/51) 6% 20% 5% 20% 8% 4% 2.Dr iectAccess 1 (/5) 1 (/20) 1 (/5) 2 (/26) ( 1/25) 3 (/51) MTOs 3.n Idie rctaccessand 10% 20% 15% 13% 8% 12% cannotsendtr ansact i o ns l ( 5/51) 1 (/5) ( 3/20) 1 (/8) ( 2/26) 3 (/25) a dr iecl tytothesyt sem Loc 4.n Idir ectpar tc ip iantand 10% 20% 15% 20% 8% 12% cansendta rnsaci tons 5 (/51) 1 (/5) 3 (/20) ( 1/5) 2 (/26) 3 (/25) dr iecl y t t othesyse tm 31% 20% 20% 15% 63% 40% 67% 40% 38% 24% 5.Notappi lcabe l 1 (6/51) 1 (/5) ( 1/5) 3 (/20) 5 (/8) 2 (/5) ( 2/3) 2 (/5) 1 (0/26 6 ) (/25) 42% 40% 60% 47% 33% 33% 33% 33% 37% 46% y 1.NoAccessAl lowed e 2 (2/53) ( 2/5) 3 (/5) 9 (/19) 3 (/9) ( 2/6) 1 (/3) 2 (/6) ( 10/27) ( 12/26) mo - n 21% 40% 20% 16% 11% 67% 30% 12% ke 2.Dr iectAccess 2 (/5) ( 1/5) 3 (/19) 1 (/9) 4 (/6) 8 (/27) ( 3/26) 1 (1/53) -ban rs 3.n Idie rctaccessand n 8% 20% 11% 11% 7% 8% e o cannotsendtr ansact i o ns u n ( 4/53) 1 (/5) ( 2/19) 1 (/9) ( 2/27) 2 (/26) s r s dr iecl tytothesyt sem e i doh t 4.n Idie rctpat rc ip iantand 5% 33% 33% 7% 8% 8% cansendta rnsaci tons n ( 4/53) 1 (/19) 2 (/6) 1 (/3) ( 2/27) 2 (/26) sa dr iecl y t t othesyse tm MNO 23% 20% 21% 44% 33% 33% 19% 27% 5.Notappi lcabe l ( 12/53) 1 (/5) ( 4/19) ( 4/9) 2 (/6) 1 (/3) ( 5/27) 7 (/26) 35% 40% 20% 40% 22% 40% 33% 40% 35% 35% 1.NoAccessAl lowed 1 (8/52) 2 (/5) ( 1/5) 8 (/20) 2 (/9) 2 (/5) ( 1/3) 2 (/5) 9 (/26) 9 (/26) 29% 20% 60% 30% 22% 20% 33% 20% 35% 23% 2.Dr iectAccess y r 1 (5/52) 1 (/5) ( 3/5) 6 (/20) 2 (/9) 1 (/5) ( 1/3) 1 (/5) 9 (/26) 6 (/26) easu 3.n Idie rctaccessand r 4% 5% 11% 8% T cannotsendtr ansact i o ns l 2 (/52) 1 (/20) 1 (/9) ( 2/26) a dr iecl tytothesyt sem i ton 4.n Idir ectpar tc ip iantand a 2% 20% 4% N cansendta rnsaci tons 1 (/52) 1 (/5) 1 (/26) dr iecl y t t othesyse tm 31% 40% 20% 25% 44% 40% 33% 20% 27% 35% 5.Notappi lcabe l ( 2/5) 1 (/5) 5 (/20) ( 4/9) 2 (/5) 1 (/3) 1 (/5) 7 (/26) 9 (/26) 1 (6/52) 35% 20% 20% 50% 33% 20% 33% 33% 29% 41% 1.NoAccessAl lowed ( 1/5) 1 (/5) 8 (/16) ( 3/9) 1 (/5) 1 (/3) 1 (/3) 7 (/24) 9 (/22) 1 (6/46) s 20% 40% 20% 13% 11% 20% 33% 33% 25% 14% P 2.Dr iectAccess S ( 9/46) 2 (/5) ( 1/5) 2 (/16) ( 1/9) 1 (/5) 1 (/3) 1 (/3) 6 (/24) ( 3/22) nkP 3.n Idie rctaccessand a 15% 20% 20% 19% 11% 33% 17% 14% b cannotsendtr ansact i o ns - 7 (/46) 1 (/5) ( 1/5) ( 3/16) ( 1/9) 1 (/3) 4 (/24) ( 3/22) n dr iecl tytothesyt sem rno 4.n Idir ectpar tc ip iantand e 9% 20% 13% 20% 8% 9% th cansendta rnsaci tons 4 (/46) 1 (/5) 2 (/16) ( 1/5) 2 (/24) 2 (/22) O dr iecl y t t othesyse tm 22% 20% 20% 6% 44% 40% 33% 21% 23% 5.Notappi lcabe l 1 (0/46) 1 (/5) ( 1/5) 1 (/16) 4 (/9) 2 (/5) 1 (/3) ( 5/24) ( 5/22) 33% 40% 40% 25% 22% 40% 67% 40% 38% 27% 1.NoAccessAl lowed 1 (7/52) 2 (/5) ( 2/5) 5 (/20) 2 (/9) 2 (/5) ( 2/3) 2 (/5) 1 (0/26 7 ) (/26) 25% 20% 40% 30% 20% 33% 40% 27% 23% 2.Dr iectAccess 1 (3/52) 1 (/5) ( 2/5) 6 (/20) 1 (/5) 1 (/3) 2 (/5) ( 7/26) ( 6/26) w t ok r 3.n Idie rctaccessand e 4% 10% 8% n cannotsendtr ansact i o ns l 2 (/52) 2 (/20) 2 (/26) a dr iecl tytothesyt sem ost 4.n Idir ectpar tc ip iantand P 6% 20% 10% 4% 8% cansendta rnsaci tons ( 3/52) 1 (/5) ( 2/20) ( 1/26) ( 2/26) dr iecl y t t othesyse tm 33% 40% 25% 78% 40% 20% 31% 35% 5.Notappi lcabe l ( 17/52) 2 (/5) ( 5/20) ( 7/9) 2 (/5) 1 (/5) ( 8/26) 9 (/26) 31% 40% 60% 29% 11% 40% 33% 33% 30% 33% 1.NoAccessAl lowed 1 (7/54) 2 (/5) ( 3/5) 6 (/21) 1 (/9) 2 (/5) ( 1/3) 2 (/6) 8 (/27) 9 (/27) 33% 40% 20% 29% 44% 20% 67% 41% 26% s 2.Dr iectAccess I 1 (8/54) 2 (/5) ( 1/5) 6 (/21) 4 (/9) 1 (/5) 4 (/6) ( 11/27) ( 7/27) dNBF 3.n Idie rctaccessand 13% 20% 19% 22% 11% 15% e cannotsendtr ansact i o ns is 7 (/54) 1 (/5) 4 (/21) ( 2/9) 3 (/27) 4 (/27) v dr iecl tytothesyt sem per 4.n Idir ectpar tc ip iantand u 11% 19% 20% 33% 7% 15% S cansendta rnsaci tons 6 (/54) 4 (/21) 1 (/5) ( 1/3) 2 (/27) 4 (/27) dr iecl y t t othesyse tm 11% 20% 5% 22% 20% 33% 11% 11% 5.Notappi lcabe l 6 (/54) 1 (/5) ( 1/21) ( 2/9) ( 1/5) 1 (/3) 3 (/27) ( 3/27) 57% 80% 80% 58% 22% 40% 67% 80% 58% 56% 1.NoAccessAl lowed 2 (9/51) ( 4/5) 4 (/5) 1 (1/19) 2 (/9) 2 (/5) 2 (/3) 4 (/5) 1 (5/26) ( 14/25) 2% 11% 4% s I 2.Dr iectAccess F ( 1/51) 1 (/9) 1 (/26) dNB 3.n Idie rctaccessand e 8% 11% 22% 8% 8% is cannotsendtr ansact i o ns v 4 (/51) ( 2/19) 2 (/9) 2 (/26) 2 (/25) r dr iecl tytothesyt sem upe 4.n Idir ectpar tc ip iantand s 2% 5% 4% n cansendta rnsaci tons U 1 (/51) 1 (/19) 1 (/25) dr iecl y t t othesyse tm 31% 20% 20% 26% 44% 60% 33% 20% 31% 32% 5.Notappi lcabe l 1 (6/51) 1 (/5) ( 1/5) 5 (/19) 4 (/9) 3 (/5) ( 1/3) 1 (/5) 8 (/26) 8 (/25) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BL E I I. I13PAY N ME TCAR Y DSSE TMSMAI NFA E U T RES ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Hg ih EastAsia East& Go lbal &P aci fi c C entr al I ncome Amerc ia& North Sout hAsi aSaharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca 1Locala c d r 26% 43% 6% 36% 7% 33% 25% 33% 22% 31% Whichbrandsdo n miaet t he market plac o efrpayment ba rnds 2 (3/90) ( 3/7) ( 1/16) 9 (/25) 1 (/14) 3 (/9) 1 (/4) 5 (/15) ( 12/55 1 ) (1/35) cad rs? 2 74% 57% 94% 64% 93% 67% 75% 67% 78% 69% n Iten rai tonal ba rnds 6 (7/90) ( 4/7) ( 15/16 1 ) (6/25) ( 13/14) ( 6/9) ( 3/4) 1 (0/15) 4 (3/55) ( 24/35) st I heei r satleastone 80% 86% 67% 87% 86% 89% 75% 73% 78% 85% paymentcads r wic thopea rti ng yes n isd i h etecoun r ty? 7 (0/87) ( 6/7) 1 (0/15) ( 20/23 1 ) (2/14) 8 (/9) ( 3/4) ( 11/15) ( 42/54 2 ) (8/33) s I h tereadomesi c t cad r 68% 100% 60% 63% 64% 71% 75% 73% 71% 64% sche nt mei hecount ry? yes 5 (8/85) (66 /) 9 (/15) 1 (5/24) 9 (/14) 5 (/7) 3 (/4) 1 (1/15) 3 (7/52) ( 21/33) -C anbankss isueco-ba rnded 89% 83% 75% 94% 92% 71% 100% 100% 87% 92% cad rs wi t n hiten rai tonalcad r yes schemes 6 (4/72) ( 5/6) ( 9/12) 1 (7/18) ( 12/13) ( 5/7) (33 /) 1 (3/ 13) 4 (0/46) ( 24/26) -C ancardsissuedundert he 84% t y 100% 67% 94% 77% 83% 100% 85% 84% 83% domesti c schemeb euseda es POSt er minals 5 (8/69) (6/ 6) 8 (/12) 1 (5/16 1 ) (0/13) 5 (/6) (3/ 3) ( 11/13) ( 38/45 2 ) (0/24) -IfYES,cancar ds s isued 92% ey 100% 78% 100% 90% 80% 100% 92% 92% 90% underh tedomestc ischemeb es usedatPOStemi r nals 5 (5/60) (6/ 6) 7 (/9) 1 (5/ 15) 9 (/10) 4 (/5) (33 /) ( 11/12) 3 (6/39) ( 19/21) -D oesthedome st iccad r 80% 100% 60% 94% 55% 60% 100% 92% 78% 83% schemes uppor ttheE MV yes sa tndard? 5 (1/64) (6/ 6) 6 (/10) ( 15/16) ( 6/11) ( 3/5) (3/ 3) 1 (2/13) ( 32/41 1 ) (9/23) Cancon a tcl e t sspaymens t wi th 92% 100% 94% 100% 87% 88% 100% 79% 87% 100% car ds bemadea tPO S yes e trminas l? 8 (2/89) (7/ 7) 1 (5/16) ( 252 /5) ( 13/15) ( 7/8) (4/ 4) 1 (1/14) ( 47/54 3 ) (53 /5) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L l l l.14aREA T I LPAYMENTSYSE TMSN ITR E OPERABI LT IY-N ITR E OPERABL IT IYOF ATMSYT SEMSI NTHE COUNTRY ByReg ion ByI ncomeLee vl Latn i Midde l Go lbal Europe& H igh Su b- Hg ih EastAsia A merica East& South &P acf ii c C enta r n l Icome & North A si a Saharan LMI C Asia O ECD Afi rca n icome Carb ibean Afi rca 1Full 71% 86% 79% 88% 47% 78% 50% 53% 63% 83% a.Ine tropea rbl it iy of 6 (/7) 1 (1/14 2 ) (2/25) ( 7/15) 7 (/9) 2 (/4) 8 (/15) 3 (4/54 2 ) (9/35) n iter operabi lt y i 6 (3/89) ATMs yst ems nt i he counr ty. 2G ood 20% 14% 21% 12% 27% 22% 50% 20% 22% 17% i nteo rperabl it i y 1 (8/89) 1 (/7) 3 (/14) 3 (/25) ( 4/15) 2 (/9) 2 (/4) 3 (/15) 1 (2/54) 6 (/35) 3Low 7% 20% 20% 11% n iter oper abl it y i 6 (/89) ( 3/15) 3 (/15) 6 (/54) 4No 2% 7% 7% 4% n iter opea rbl ii t y 2 (/89) 1 (/15) 1 (/15) ( 2/54) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L l l l.14bREA T I LPAYMENTSYSE TMS INTR E OPERABI LITY-N ITR E OPERABL IT IYOF POSTE R MINALSI NT HECOU NTRY ByReg ion ByI ncomeLee vl Midde l Go lbal Europe& High Lat in Su b- Hg ih EastAsia East& &P acf ii c C enta rl I ncome Amerc ia& North Sout hAsi aSaharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca 1Full 70% 57% 79% 88% 67% 67% 50% 47% 61% 83% b.Ine troperabl it y i ( 4/7) 1 (1/14 2 ) (2/25) ( 10/15) 6 (/9) 2 (/4) 7 (/15) 3 (3/54) 2 (9/35) n iteo rpea rbl iy( i t 62/ 89) ofPOSt er minalsin h tec ounr ty 2G ood 20% 43% 14% 12% 7% 33% 50% 27% 22% 17% i nteo rperabl iy( i t 18/ 89) 3 (/7) ( 2/14) 3 (/25) ( 1/15) ( 3/9) 2 (/4) 4 (/15) 1 (2/54) 6 (/35) 3Low 6% 7% 13% 13% 9% n iter opea rbl it i y ( 5/89) 1 (/14) ( 2/15) 2 (/15) 5 (/54) 4No 4% 13% 13% 7% n iteo rpea rbl iy ( i t 4/89) 2 (/15) ( 2/15) ( 4/54) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L l l l.14dPAY N ME TCARDSAREACTUALY L USDA E SPAYME N TN IST R U N ME S T ByReg ion ByI ncomeLee vl Midde l Go lbal Europe& High Lat in Su b- Hg ih EastAsia East& &P acf ii c C enta rl I ncome Amerc ia& North Sout hAsi a Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca 77% 83% 87% 92% 64% 67% 100% 53% 69% 91% 1Exe tnsv iey l 5 (/6) ( 13/15 2 ) (3/25) 9 (/14) 6 (/9) (44 /) 8 (/15) 3 (7/54) 3 (1/34) 6 (8/88) 23% 17% 13% 8% 36% 33% 47% 31% 9% 2Somei tmes ( 20/88) 1 (/6) ( 2/15) ( 2/25) 5 (/14) ( 3/9) ( 7/15) ( 17/54) ( 3/34) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. A T BE L I II .15PAY N ME TSR E VC IESOTHERTHANCAS T HWIHDRAWALSPROVD IE H DT ROUGHATMs ByReg ion ByI ncomeLee vl High Lat in d MidleE ast Su b- Hg ih EastAsia& Europe& Gl obal Paci fc C i ent ralAsi a I ncome Amerc ia& &N orh S t ouhA t si a Saharan LMI C O ECD Cai rbbean Afr ica Afi rca n icome 72% 83% 79% 75% 91% 56% 75% 46% 76% 65% a.Bl il p aymens t 5 (8/81) ( 5/6) 1 (1/14) 1 (8/24) 1 (0/11) 5 (/9) ( 3/4) 6 (/13) 3 (8/50) 2 (0/31) 95% 100% 93% 100% 100% 89% 100% 85% 92% 100% b.Cashdepost s i 8 (1/85) (66 /) 1 (4/15) 2 (42 /4) 1 (41 /4) 8 (/9) (4/ 4) 1 (1/13) 4 (8/52) 3 (33 /3) 42% 33% 38% 59% 40% 25% 33% 40% 40% 46% cP .uc rhases(eg ..i tckes t) 2 (8/67) ( 2/6) 5 (/13) 1 (0/17) 4 (/10) 2 (/8) 1 (/3) 4 (/10) 1 (7/43) ( 11/24) d.Credt ita rnsfes r t oo h ter 87% 83% 92% 88% 92% 100% 75% 71% 86% 88% accouns t wi thnt i hes ame 7 (2/83) ( 5/6) 1 (2/13) 2 (1/24) 1 (2/13) (99 /) 3 (/4) 1 (0/14) 4 (4/51) 2 (8/32) bank e.Credt itr ansfes r o t 57% 83% 36% 73% 56% 50% 50% 42% 56% 59% accouns t atanyother 4 (1/72) ( 5/6) 4 (/11) 1 (6/22) 5 (/9) ( 4/8) 2 (/4) 5 (/12) ( 24/43) ( 17/29) bank 35% 100% 0% 50% 29% 0% 67% 25% 25% 50% . fOther 1 (2/34) (22 /) ( 0/0) 5 (/10) 2 (/7) 0 (/0) ( 2/3) 1 (/4) 5 (/20) 7 (/14) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lII I1 .6DO S METC I ATMT R ANSACTO INPROCES SING ByRego in ByI ncomeLevel Midde l Go lbal Europe& High Lai tn Su b- EastAsia East& Hi gh C entr al I ncome Amerc ia& Sout hAsi a Saharan LMI C &P aci fc i Asia O ECD Car ibbean North Afi rca n icome Afi rca a.Aed r ome si c t ATM 81% 100% 62% 84% 92% 78% 75% 79% 81% 81% t ransaci o t nsprocessed Yes n isd iethec ounty r? 6 (8/84) (66 /) 8 (/13) ( 21/25 1 ) (2/13) 7 (/9) ( 3/4) ( 11/14) 4 (2/52) 2 (6/32) 28% 17% 13% 29% 42% 14% 33% 36% 29% 27% b. IfYES,pl easesel ect 1 oneofh teopto ins 1 (9/68) 1 (/6) 1 (/8) ( 6/21) ( 5/12) 1 (/7) ( 1/3) 4 (/11) ( 12/42) 7 (/26) 63% 83% 75% 67% 33% 86% 33% 64% 62% 65% 2 4 (3/68) ( 5/6) 6 (/8) 1 (4/21) 4 (/12) ( 6/7) 1 (/3) 7 (/11) ( 26/42) ( 17/26) 9% 13% 5% 25% 33% 10% 8% 3 6 (/68) 1 (/8) 1 (/21) 3 (/12) 1 (/3) 4 (/42) ( 2/26) 35% 33% 60% 33% 30% 43% c. IfNO,pe lasesee lctone1 ofh teopi tons 6 (/17) ( 2/6) 3 (/5) 1 (/3) ( 3/10) 3 (/7) 41% 50% 100% 100% 100% 33% 50% 29% 2 7 (/17) 3 (/6) (11 /) (11 /) (11 /) ( 1/3) ( 5/10) ( 2/7) 24% 17% 40% 33% 20% 29% 3 4 (/17) 1 (/6) 2 (/5) ( 1/3) 2 (/10) 2 (/7) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lII I1 .7DO S METC I POSTRANSACTO INPROCES SING ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- Go lbal EastAsia East& Hg ih C entr al I ncome Amerc ia& Sout hAsi a Saharan LMI C &P aci fc i Asia O ECD Car ibbean North Afi rca n icome Afi rca a.Aed r ome si c t PO S 76% 100% 58% 68% 92% 89% 50% 79% 78% 72% t ransaci o t nsprocessed Yes n isd iethec ounty r? 6 (2/82) (66 /) 7 (/12) ( 17/25 1 ) (1/12) 8 (/9) ( 2/4) ( 11/14) ( 39/50 2 ) (3/32) 27% 50% 75% 67% 64% 63% 70% 62% 67% b. IfYES,pl easesel ect 1 oneofh teopto ins 1 (6/60) 3 (/6) 6 (/8) 1 (0/15) ( 7/11) ( 5/8) ( 7/10) ( 24/39 1 ) (4/21) 63% 50% 13% 27% 18% 25% 50% 30% 31% 19% 2 3 (8/60) ( 3/6) 1 (/8) 4 (/15) 2 (/11) ( 2/8) 1 (/2) 3 (/10) 1 (2/39) 4 (/21) 10% 13% 7% 18% 13% 50% 8% 14% 3 6 (/60) 1 (/8) ( 1/15) ( 2/11) 1 (/8) ( 1/2) ( 3/39) ( 3/21) 48% 33% 14% 100% 100% 25% 33% 25% c. IfNO,pe lasesel ect 1 oneofh teopi tons 1 (1/23) 2 (/6) 1 (/7) (1/ 1) (22 /) 1 (/4) ( 5/15) 2 (/8) 30% 100% 50% 57% 100% 25% 47% 50% 2 7 (/23) (11 /) 3 (/6) ( 4/7) (22 /) ( 1/4) ( 7/15) ( 4/8) 22% 17% 29% 50% 20% 25% 3 5 (/23) 1 (/6) 2 (/7) ( 2/4) 3 (/15) 2 (/8) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BL E I I. I1 N 8ITE R CHANGEFE ESFORPAY N ME TCARDS ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- Gl obal EastAsia& Europe& Hg i n hI come Hi gh Paci fi c C enr talAsi a O ECD Ameri ca& &N ort h S ouhA t si a Saharan LMI C Car ibbean Afi rca Afi rca n icome a.Auh torii teshavetakenacto ins,or 78% aec r onsd ieri ngtakn i gaci o t nin 83% 86% 96% 43% 100% 50% 69% 75% 84% connect i o nw t ihi ntec rhangefees 6 (5/83) 5 (/6) ( 12/14) ( 23/24) 6 (/14) (88 /) 2 (/4) 9 (/13) 3 (8/51 2 ) (7/32) 17% 20% 11% 32% 25% 12% 25% 1.bythegoven rment 1 (2/71) 1 (/5) 1 (/9) 7 (/22) 3 (/12) 5 (/43) ( 7/28) 20% 20% 33% 5% 17% 38% 25% 23% 27% 8% 2.bytheCenr talBank 1 (5/74) ( 1/5) 4 (/12) 1 (/20) 2 (/12) 3 (/8) 1 (/4) 3 (/13) 1 (3/48) 2 (/26) 16% 32% 17% 18% 10% 25% 3.bymer chans t 1 (1/68) 7 (/22) 2 (/12) 2 (/11) 4 (/40) 7 (/28) 10% 21% 10% 17% 6% 17% 4.oh terpat re is ( 6/60) 4 (/19) 1 (/10) ( 1/6) 2 (/36) 4 (/24) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lII I1 .9 R ME CHANTDS ICOUNTRATE S MD ( R)O F RPAY N ME TCAR R DT ANSACTO INS ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Gl obal EastAsia& Europe& Hg ihIncome SubS -a haran Hi gh Pacf ic C i enr talAsi a OECD Amerc ia& &N ort h Sout hAsa i A f ri c a LMI C Cai rbbean Afi rca n icome a.Auh tort ie is hav a etkenact ions, 45% oraec r onsd iern igtakn igaci o t nto 50% 43% 41% 38% 83% 50% 42% 50% 38% adde rssths i s isue 3 (5/77) 3 (/6) 6 (/14) 9 (/22) 5 (/13) ( 5/6) ( 2/4) ( 5/12) ( 24/48 1 ) (1/29) 10% 16% 25% 8% 13% 1.bythegoven rment 6 (/63) ( 3/19) 3 (/12) 3 (/39) 3 (/24) 12% 18% 8% 40% 25% 17% 18% 2.bytheCenr talBank 8 (/67) 2 (/11) 1 (/12) 2 (/5) 1 (/4) 2 (/12) ( 8/44) 18% 26% 33% 25% 11% 16% 21% 3.bymer chans t 1 (1/62) 5 (/19) ( 4/12) ( 1/4) 1 (/9) 6 (/38) ( 5/24) 2% 9% 3% 4.oh terpat re is 1 (/53) 1 (/11) 1 (/32) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I20bPAY N ME TS T WICHES-TRANSACTI ONSSUPPORTD E ByReg ion ByI ncomeLee vl Europe& High Lai tn MiddeE l ast Su b- Hg ih EastAsia& Go lbal C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan LMI C Pacf ii c Asia O ECD Car ibbean Afrc ia Afi rca n icome a. NAc uce mbp et a ron fc se wt io cf hc ea srdsatPOSt er n mias l 127 8 18 41 26 12 7 15 73 54 94% 100% 100% 90% 100% 75% 86% 100% 95% 93% a.Accepa tnceofcad rsatPO e Str n mial s(1191 /27) (88 /) ( 181 /8 3 ) (7/41 2 ) (6/ 26 9 ) (/12) 6 (/7) ( 151 /5) ( 69/73) ( 50/54) 96% 100% 94% 95% 96% 92% 100% 100% 96% 96% b.Accept anceofcar dsatATMs ( 122/127) (88 /) ( 17/18 3 ) (9/41 2 ) (5/26 1 ) (1/12) (77 /) ( 151 /5) ( 70/73) ( 52/54) c.Accept anceofcar dsatInt ernet 86% 100% 94% 78% 88% 75% 100% 87% 90% 80% merchans t e (commerce) 1 (09/127) (88 /) 1 (7/18 3 ) (2/41 2 ) (3/26) ( 9/12) (77 /) ( 13/15) 6 (6/73 4 ) (3/54) 49% 63% 39% 41% 54% 67% 73% 55% 41% d.Tr ansact i o nswt ihmobi l eemo - ney 1 (74 /1) ( 22/ 54) ( 621 /27) 5 (/8) ( 7/18) 1 (42 /6) 8 (/12) 1 (11 /5) 4 (0/ 73) e.Fundstr anse frsfr omcar dstobank 45% 50% 50% 41% 31% 33% 86% 60% 48% 41% accouns t ( 571 /27) 4 (/8) 9 (/18 1 ) (7/41 8 ) (/26) 4 (/12) 6 (/7) ( 9/15) ( 35/73 2 ) (2/54) 23% 13% 17% 24% 23% 33% 14% 27% 23% 22% . fFase trpaymens t 2 (9/ 127) 1 (/8) 3 (/18 1 ) (0/41) ( 6/26) ( 4/12) 1 (/7) 4 (/15) 1 (7/73 1 ) (2/54) 5% 6% 2% 15% 7% 2% g. Other ( 6/127) 1 (/18) ( 1/41) ( 4/26) 5 (/73) ( 1/54) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BE L I I. I20cPAYME N TS T WICHES-OWNERSHI P T SRUCTURE ByRei gon ByRei gon Midde l Europe& High Lai tn Su b- Go lbal EastAsia& East& Hi gh Paci fc i C enta rl I ncome Ameri ca& North SouhA t si a Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca 21% 13% 22% 5% 52% 17% 14% 19% 28% 10% Consor tu imofaf e a wlrgebanks 2 (61 /26) 1 (/8) ( 4/18) 2 (/40 1 ) (3/25 2 ) (/12) ( 1/7) 3 (/16) 2 (1/74 5 ) (/52) Consot ri umo fbanksnt i hecount ry(eg .. 21% 38% 17% 23% 12% 17% 29% 25% 18% 25% 80%or moeo r fal lbank) s 2 (61 /26) 3 (/8) 3 (/18) 9 (/40) 3 (/25) ( 2/12) ( 2/7) ( 4/16) 1 (3/74 1 ) (3/52) 13% 25% 28% 3% 42% 14% 19% 20% 4% Cenr talBank 1 (71 /26) 2 (/8) ( 5/18) 1 (/40) 5 (/12) 1 (/7) 3 (/16) 1 (5/74) ( 2/52) 2% 13% 6% 3% OtherGover nmentbode is. 2 (/126) 1 (/8) ( 1/16) ( 2/74) 48% 25% 39% 70% 40% 42% 57% 31% 41% 60% e.Otherpi rvaes t eco trent ii e t s. 6 (11 /26) 2 (/8) 7 (/18 2 ) (8/40 1 ) (0/25) ( 5/12) 4 (/7) 5 (/16) 3 (0/74) ( 31/52) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BE L I I. I20dPAYME N TS T WICHES-SE TTE LME N TFA E T U RES ByRei gon ByRei gon Midde l Europe& High Lai tn Su b- Go lbal EastAsia East& Hi gh &P aci fc i C enta rl I ncome Ameri ca& North Sout hAsaS i aharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca Fn ialset te lmentofnetpost i ionstakespl ace 52% 88% 44% 50% 36% 83% 14% 63% 58% 42% h troughanRTGSs yse tm 6 (51 /26) 7 (/8) 8 (/18 2 ) (0/40 9 ) (/25) ( 10/12 1 ) (/7) ( 10/16) 4 (3/74 2 ) (2/52) Fn ialset te lmen ta tkespa lc nC ei enr talBank 6% 10% 8% 14% 6% 5% 8% money,butnoth troughaRTGS 8 (/126) 4 (/40 2 ) (/25) ( 1/7) 1 (/16) 4 (/74) 4 (/52) Fn ialset te lmentt akespa lcei nc ommec rial 27% 13% 44% 28% 16% 8% 71% 25% 24% 31% bankmoneyi nsidet hecount ry 3 (4/ 126) ( 1/8) 8 (/18) ( 11/40) ( 4/25) ( 1/12) 5 (/7) 4 (/16) 1 (8/74 1 ) (6/52) 7% 17% 3% 16% 6% 5% 10% Fn ialset tl ementa tkespa lcei nanoh tercounr ty 9 (/126) 3 (/18 1 ) (/40 4 ) (/25) 1 (/16) 4 (/74) ( 5/52) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BL E I I. I20ePAY N ME TS T WICHES-PRI CINGMODES L ByRei gon ByRei gon Midde l Europe& High Lai tn Su b- Go lbal EastAsia East& South Hi gh &P aci fc i C entr a n l Icome Ameri ca& North A sa i Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca 4% 6% 4% 17% 14% 5% 2% Fe reofchag re 5 (/126) 1 (/18) 1 (/25 2 ) (/12) 1 (/7) ( 4/74) ( 1/52) 9% 13% 4% 33% 14% 25% 14% 2% Pat ri alcoste rcovey r 1 (1/126) 1 (/8) 1 (/25 4 ) (/12) 1 (/7) ( 4/16) ( 10/74) ( 1/52) 8% 11% 10% 4% 8% 13% 5% 12% Ful lcostr ecovey r 1 (0/126) 2 (/18 4 ) (/40 1 ) (/25) ( 1/12) ( 2/16) ( 4/74) ( 6/52) Ful lcoste rcovey r i naddt ii o ob nt ui ldn ig 4 8% 63% 50% 50% 56% 17% 71% 31% 53% 40% asurpu ls (601 /26) ( 5/8) 9 (/18) ( 20/40 1 )(4/25 2 ) (/12) 5 (/7) 5 (/16) 3 (9/74 2 )(1/52) 6% 25% 11% 8% 19% 9% 2% Other 8 (/126) 2 (/8) 2 (/18) 1 (/12) ( 3/16) ( 7/74) ( 1/52) Note:Eac i n hleiteminthechat rree frstoas t andalonequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Responsesref eron t umberofsyse tms.Ba lnksi nthechat r shoudb l eine trpe rtedaszeop r ost i iveresponsesforh tespecii fcquesi o t n. A T BL E I I. I20fPAY N ME TSWI TCHES-OTHERSR E VC IES ByRei gon ByRei gon Midde l Europe& High Lai tn Su b- Go lbal EastAsia East& South Hi gh &P aci fc i C entr a n l Icome Ameri ca& North A sa i Saharan LMI C Asia O ECD Car ibbean Afi rca n icome Afi rca Gatewayforf oreig r ntansact ionsondome si c t 51% 25% 50% 63% 68% 42% 14% 31% 50% 52% cad rs an o df e rigncad rs usedinthecount ry 6 (41 /26) ( 2/8) ( 9/18) ( 25/40)( 17/25) ( 5/12) ( 1/7) 5 (/16) 3 (7/74 2 )(7/52) 34% 50% 50% 25% 32% 58% 14% 25% 42% 23% Opea rteATMt er n mias l 4 (31 /26) 4 (/8) ( 9/18 1 ) (0/40 8 ) (/25) ( 7/12) 1 (/7) 4 (/16) 3 (1/74)( 12/52) 41% 38% 50% 38% 48% 50% 14% 38% 47% 33% Opea rtePOSt er n mias l 5 (21 /26) 3 (/8) 9 (/18 1 ) (5/40 1 )(2/25) ( 6/12) 1 (/7) 6 (/16) 3 (5/74)( 17/52) 47% 63% 50% 43% 52% 25% 29% 63% 55% 35% Opea rteapaymentcar dba rnd 5 (91 /26) 5 (/8) ( 9/18 1 ) (7/40 1 )(3/25 3 ) (/12) ( 2/7 1 ) (0/16 4 ) (1/74)( 18/52) Hostpa ltf ormforprepadc i ar ds,debt icards, 45% 50% 44% 43% 52% 33% 14% 63% 51% 37% ce rdt icards,mo bl iemoneye /-money,ando /r 5 (71 /26) 4 (/8) ( 8/18 1 ) (7/40 1 )(3/25 4 ) (/12) ( 1/7 1 ) (0/16 3 ) (8/74)( 19/52) a fstpayments. 29% 50% 22% 25% 44% 25% 25% 32% 23% Managemer chantr elai tonshp is 3 (61 /26) 4 (/8) ( 4/18 1 ) (0/40 1 )(1/25 3 ) (/12) 4 (/16) 2 (4/74)( 12/52) 17% 50% 17% 5% 28% 17% 19% 23% 8% ATMcashmanagement 2 (11 /26) 4 (/8) ( 3/18 2 ) (/40 7 ) (/25 2 ) (/12) 3 (/16) 1 (7/74)( 4/52) Actascoune trpat ryforr tansaci o t nscl eae rd 19% 13% 39% 3% 32% 25% 25% 28% 6% h trought hen ew t ok r 2 (41 /26) 1 (/8) 7 (/18 1 ) (/40) ( 8/25 3 ) (/12) ( 4/16) ( 21/74)( 3/52) 6% 8% 25% 13% 9% Opea rtemobl iemoneyacc o uns t 7 (/126) ( 2/25 3 ) (/12) 2 (/16) 7 (/74) 21% 38% 11% 25% 24% 25% 19% 20% 23% Po rvd ieset te lmentguaa rne tet omec rhans t 2 (71 /26) 3 (/8) ( 2/18 1 ) (0/40 6 ) (/25 3 ) (/12) 3 (/16) ( 15/74)( 12/52) Pr ovidetr ansaci t o nst ati st ic s an e drlae td 57% 50% 67% 63% 44% 67% 57% 50% 59% 54% anay li tcale rpot rs 7 (21 /26) ( 4/8 1 ) (2/18)( 25/40 1 )(1/25 8 ) (/12) ( 4/7) ( 8/16) 4 (4/74 2 )(8/52) 25% 13% 28% 38% 12% 29% 38% 22% 31% Conductmak rete rseac rh 3 (21 /26) 1 (/8) ( 5/18 1 ) (5/40 3 ) (/25) 2 (/7) 6 (/16) ( 16/74)( 16/52) 6% 38% 6% 5% 4% 7% 4% Other 7 (/126) 3 (/8) 1 (/18 2 ) (/40 1 ) (/25) ( 5/74) ( 2/52) Note:Eachl i nei e t nt mi h echat rref ers oas t a tndao lnequesi ton,h tusthenumberofo ttalr espondent s mayvay r.Responsesree fron t umberofsyst ems.Ba lnksnt i hechar tshoudb l e n itep rree tdas zeop r osi t iveresponsesforh tespeci fc iquesi o t n. A T BE L I II .20gPAYME N TS T WICHES-ACCES S ByRegi on ByI ncomeLee vl Europe& High Lat in d MidleE ast Su b- EastAsia& Hi gh Gl obal Paci fi c C enta rl I ncome Ameri ca& &N ort h S ouhA t sa S i aharan LMI C Asia O ECD Cai rbbean Afi rca Afi rca n icome 89% 100% 87% 94% 100% 64% 100% 75% 88% 93% Commec rialbanks (8/ 8) 1 (3/15) ( 31/33 2 ) (3/ 23) 7 (/11) (77 /) 1 (2/16) 6 (4/73) 3 (7/40) 1 (01/113) Banksot herh tan 66% 75% 33% 88% 70% 64% 71% 44% 58% 83% commerci al 7 (2/ 109) 6 (/8) 5 (/15) 2 (8/32) ( 14/20) 7 (/11) 5 (/7) 7 (/16) ( 42/73) 3 (0/36) 14% 50% 18% 10% 12% 10% 9% 18% 9% MTOs 4 (/8) 2 (/11) 3 (/29) 2 (/17) 1 (/10) ( 1/11) ( 10/57) ( 3/33) 1 (3/90) ccess 43% 75% 38% 38% 55% 25% 43% 36% 47% 36% a Supev risedNBFs I t ( 43/99) 6 (/8) ( 5/13) 1 (1/29) ( 11/20) ( 2/8) 3 (/7) ( 5/14) 3 (1/66) ( 12/33) Dr iec Unsupev ris e d 3% 8% 12% 15% 14% NBFs I 3 (/92) 1 (/13) 2 (/17) ( 8/55) 4 (/28) 6% 8% 4% 11% 20% 8% 3% MNOs ( 1/12) ( 1/28) 1 (/9) 3 (/15) 5 (/61) 1 (/32) 6 (/93) Othernon-f inanca il 14% 17% 35% 13% 5% n isti tui tons (12/ 83) 4 (/24) ( 7/20) 1 (/8) 3 (/60) 4% 7% 27% 4% 3% Commer cialbanks 1 (/15) 3 (/11) 3 (/73) 1 (/40) 4 (/113) Banksot hert han 5% 7% 27% 6% 5% 3% commerca il 5 (/109) 1 (/15) 3 (/11) 1 (/16) ( 4/73) 1 (/36) 6% 9% 3% 6% 20% 7% 3% MTOs ( 1/11) ( 1/29) 1 (/17) 2 (/10) 4 (/57) ( 1/33) 5 (/90) ccess 8% 38% 5% 3% 33% a 13% t Super visedNBFs I 1 (/13) 1 (1/29) 1 (/20) 2 (/66) 1 (1/33) c 1 (3/99) n Idr ie Unsupev rie s d 4% 24% 5% NBFI s 4 (/92) ( 4/17) ( 3/55) 4% 8% 12% 7% 7% MNOs 1 (/12) 2 (/17) 1 (/15) 4 (/61) 4 (/93) Othernon-i fnanci al 4 % 27% 7% i nsti tut ions 3 (/83) 3 (/11) 4 (/60) 2% 7% 3% 1% 3% Commec rialbanks ( 2/113) 1 (/15) ( 1/33) ( 1/73) 1 (/40) Banksoh terh tan 11% 25% 20% 20% 29% 6% 16% commerci al ( 121 /09) 2 (/8) ( 3/15) ( 4/20) ( 2/7) 1 (/16) ( 12/73) 34% 38% 9% 38% 29% 50% 100% 18% 32% 39% MTOs d 3 (1/90) ( 3/8) 1 (/11) 1 (1/29) 5 (/17) ( 5/10) (4/ 4) 2 (/11) 1 (8/57) ( 13/33) sal lowe 21% 25% 15% 10% 20% 50% 57% 14% 26% 12% Supev risedNBFs I s ( 21/99) 2 (/8) ( 2/13) ( 3/29) ( 4/20) 4 (/8) 4 (/7) ( 2/14) ( 17/66) ( 4/33) oacce Unsupev rie s d 45% 63% 23% 61% 24% 63% 100% 21% 33% 43% N NBFI s 4 (1/92) 5 (/8) 3 (/13) ( 17/28) ( 4/17) ( 5/8) (4/ 4) ( 3/14) 1 (8/55) 1 (2/28) 32% 25% 8% 29% 35% 67% 100% 20% 33% 31% MNOs ( 30/93) 2 (/8) ( 1/12) 8 (/28) 6 (/17) 6 (/9) (4/ 4) ( 3/15) 2 (0/61) ( 10/32) Othernon-i fnanca il 36% 14% 27% 42% 35% 56% 100% 35% 63% n isti tui tons (308 /3) 1 (/7) ( 3/11) 1 (0/24) 7 (/20) ( 5/9) (44 /) 2 (1/60) 2 (0/32) 5% 3% 9% 25% 7% 3% Commec rialbanks ( 6/113) 1 (/33) ( 1/11) ( 4/16) ( 5/73) 1 (/40) Banksoh terh tan 18% 40% 13% 10% 9% 44% 21% 14% commerca il 2 (01 /09) 6 (/15) ( 4/32) ( 2/20) ( 1/11) 7 (/16) 1 (5/73) ( 5/36) 46% 13% 64% 48% 53% 20% 73% 44% 48% MTOs ( 41/90) 1 (/8) ( 7/11) 1 (4/29) 9 (/17) ( 2/10) ( 8/11) 2 (5/57) ( 16/33) i lcabe l 22% 38% 14% 20% 25% 50% 24% 18% p Supev risedNBFs I 2 (2/99) 5 (/13) 4 (/29) 4 (/20) 2 (/8) ( 7/14) ( 16/66) ( 6/33) Notap Unsupev rie s d 48% 38% 69% 39% 41% 38% 79% 47% 43% NBFs I ( 44/92) 3 (/8) ( 9/13) ( 11/28) 7 (/17) 3 (/8) 1 (1/14) ( 26/55) ( 12/28) 57% 75% 75% 68% 53% 22% 53% 52% 66% MNOs 5 (3/93) ( 6/8) 9 (/12) 1 (9/28) 9 (/17) 2 (/9) 8 (/15) ( 32/61) ( 21/32) Othernon-i fnanci al 46% 86% 45% 42% 30% 44% 88% 53% 38% n isti tui tons (38/ 83) 6 (/7) 5 (/11) 1 (0/24) ( 6/20) 4 (/9) 7 (/8) ( 32/60) 1 (2/32) Note:Eac i n hleiteminthechat rree frstoas t andalonequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Responsesref eron t umberofsyse tms.Ba lnksi nthechat r shoudb l eine trpe rtedaszeop r ost i iveresponsesforh tespecii fcquesi o t n. TABLEI I. I21CENTRALBANKROL NT EI HEPAYMENTCARDS T WICH(ES) ByRego in ByI ncomeLevel Lai tn Mi ddleE ast Go lbal EastAsia& Europe& Hg ihIncome SubS -a haran Hi gh Paci fc i Cenr talAsa i OECD Ameri ca& &N orh t SouhA t sa i A f ri c a LMI C Cai rbbean Afi rca n icome 65% 100% 50% 46% 50% 100% 75% 100% 76% 50% Yes 5 (1/78) (44 /) 6 (/12) 1 (1/24) 7 (/14) (88 /) 3 (/4) 1 (21 /2) 3 (5/46) ( 16/32) ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Hg ih EastAsia& Europe& Hg ihIncome Sub- Sa haran Go lbal Paci fc i Cenr talAsa i OECD Ameri ca& &N orh t Sout hAsi a A f ri c a LMI C Cai rbbean Afi rca n icome 94% 100% 100% 82% 100% 100% 100% 91% 97% 88% a.Oves reer (55 /) (66 /) 9 (/11) (77 /) (88 /) (3/ 3) 1 (0/11) 3 (4/35) ( 14/16) 4 (8/51) 14% 20% 38% 33% 18% 17% 6% b.Oper ator ( 1/5) 3 (/8) ( 1/3) ( 2/11) ( 6/35) ( 1/16) 7 (/51) 22% 20% 67% 13% 45% 29% 6% c.Shar ehod ler 1 (/5) ( 4/6) ( 1/8) 5 (/11) 1 (0/35) ( 1/16) 1 (1/51) d.Memberoft he 18% 20% 67% 36% 26% boado r fdr ieco trs 9 (/51) ( 1/5) 4 (/6) 4 (/11) 9 (/35) e.Provi derof set tl eme ntsev ric e s 86% 100% 83% 91% 71% 75% 67% 100% 91% 75% e (.g.set te lme ntof ( 44/51) (55 /) 5 (/6) 1 (0/11) ( 5/7) 6 (/8) ( 2/3) ( 111 /1) ( 32/35) 1 (2/16) n iter bank baa lnces a. . 8% 9% 14% 33% 9% 9% 6% . fOther ( 4/51) 1 (/11) 1 (/7) ( 1/3) 1 (/11) ( 3/35) 1 (/16) EastAsi a&Pacf ii c Euo rpe&Cenr talAsa i SubS -ahaa rnAfr ica L C MI 1Wih t 90% 100% 75% 100% 90% Pe lase v “oc ie”and 9 (/10) (22 /) 3 (/4) (44 /) 9 (/10) speci f y v “oe t y tpeo f boado r f 2Wi h t dr ieco trs’ 10% 25% 10% “voc ie”but memb es r. 1 (/10) 1 (/4) ( 1/10) no“vote” . Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. TABLEI II .2 H 2T ECENTRALBANKORGOVERN MENT MANDATESTHEUTL IZ IATO INOFA DEI SGNATEDNATI ON ALPAYMENTCARDSWITCHFO RTHECE LARINGANDSETTE LMENT OFDOMESTC I T R ANSACTO INS ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- EastAsia East& Hi gh C entr al n Icome Ameri ca& SouhA t sa i Saharan LMI C Go lbal &P acf ii c Asia O ECD Car ibbean North Afi rca n icome Afi rca 1Yes,by 32% 67% 23% 4% 17% 75% 75% 54% 49% 6% a.Debt i/ prepadc i ar d 4 (/6) 3 (/13 1 ) (/25) ( 2/12) 6 (/8) 3 (/4) 7 (/13) 2 (4/49 2 ) (/32) e rgua lti on 2 (6/81) r tansact i o nsatATM 2Yes,by 7% 17% 8% 8% 25% 15% 10% 3% moa rlsuaso i 6 n (/81) 1 (/6) 1 (/13) ( 1/12) ( 1/4) ( 2/13) ( 5/49 1 ) (/32) 60% 17% 69% 96% 75% 25% 31% 41% 91% 3No 1 (/6) 9 (/13) ( 24/25) ( 9/12) ( 2/8) 4 (/13) 2 (0/49 2 ) (9/32) 4 (9/81) 1Yes,by 32% 71% 23% 4% 17% 63% 75% 54% 49% 6% b.Debt i/ prepadc i ar d 5 (/7) 3 (/13 1 ) (/24) ( 2/12) 5 (/8) 3 (/4) 7 (/13) 2 (4/49 2 ) (/32) r egul ato in 2 (6/81) r tansact i o nsatPOS 2Yes,by 5% 8% 8% 15% 6% 3% moa rlsuasi o 4 n (/81) 1 (/13) ( 1/12) 2 (/13) ( 3/49) ( 1/32) 63% 29% 69% 96% 75% 38% 25% 31% 45% 91% 3No 2 (/7) 9 (/13) ( 23/24 9 ) (/12) 3 (/8) 1 (/4) 4 (/13) ( 22/49) ( 29/32) 5 (1/81) 1Y es,by 26% 33% 23% 4% 17% 29% 100% 50% 40% 3% c.Credt icadt r a rnsact i o nsat 2 (/6) 3 (/13 1 ) (/24 2 ) (/12) ( 2/7) (44 /) ( 6/12) 1 (9/47 1 ) (/31) regua lti on 2 (0/78) ATM 2Yes,by 5% 8% 8% 17% 6% 3% moa rlsuaso i 4 n (/78) 1 (/13) ( 1/12) 2 (/12) ( 3/47) ( 1/31) 69% 67% 69% 96% 75% 71% 33% 53% 94% 3No 4 (/6) 9 (/13) ( 23/24) ( 9/12) ( 5/7) 4 (/12) 2 (5/47 2 ) (9/31) 5 (4/78) 1Y es,by 25% 29% 23% 4% 17% 38% 75% 50% 40% 3% d.Credi tcadt r r ansact i o nsat regua lti on 2 (0/80) 2 (/7) ( 3/13) ( 1/24 2 ) (/12) 3 (/8) ( 3/4) 6 (/12) 1 (9/48 1 ) (/32) POS 2Yes,by 5% 8% 8% 17% 6% 3% moa rlsuasi o 4 n (/80) 1 (/13) ( 1/12) 2 (/12) ( 3/48) ( 1/32) 70% 71% 69% 96% 75% 63% 25% 33% 54% 94% 3No 5 (6/80) ( 5/7) 9 (/13 2 ) (3/24 9 ) (/12) ( 5/8) 1 (/4) 4 (/12) 2 (6/48) ( 30/32) f Iyes,has h tecentr albankdesg inateda 63% 20% 75% 100% 50% 100% 33% 71% 60% 100% nai tonalpaymentcar dsw t c ihforthecleai rng 1 (7/27) 1 (/5) ( 3/4) (1/ 1) 1 (/2) (55 /) ( 1/3) 5 (/7) 1 (5/25) (22 /) andsetl tementofal ldomestc ita rnsacto ins? Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I24ME A U S RESTOPREVENTFRAU NP DI AYME N TCARDS YSE TMS ByReg ion ByI ncomeLee vl Europe& High Lai tn MiddeE l ast Su b- Hg ih EastAsia& Gl obal Paci fi c C entr al I ncome Amerc ia& &N orth S ouhA t sa S i aharan LMI C Asia O ECD Cai rbbean Afrc ia Afi rca n icome 92% 86% 85% 100% 92% 75% 100% 92% 86% 100% a.n Idusr ty- le t dsandad rs 7 (7/84) ( 6/7) 1 (1/13) 2 (62 /6) 1 (2/13) 6 (/8) (4/ 4) 1 (2/13) 4 (3/50) 3 (43 /4) b.Commonefo frs t bythebankn ig 82% 86% 92% 81% 77% 63% 100% 85% 86% 76% i ndust ryandmerchant s’associ ato ins ( 69/84) 6 (/7) 1 (2/13) 2 (1/26) 1 (0/13) ( 5/8) (4/ 4) 1 (1/13) 4 (3/50) 2 (6/34) c.Legale rqur iement s appl icabl eto 87% 86% 92% 96% 85% 63% 75% 85% 84% 91% paymentsev riep c rovi ders/ u ses r ( 73/84) ( 6/7) ( 12/13) 2 (5/26) 1 (1/13) 5 (/8) 3 (/4) 1 (1/13) 4 (2/50) 3 (1/34) d.Mut li -f act oraut heni tcat ion 71% 86% 77% 85% 54% 63% 100% 46% 62% 85% e rqur iement 6 (0/84) ( 6/7) 1 (0/13) 2 (2/26) ( 7/13) 5 (/8) (44 /) 6 (/13) 3 (1/50) 2 (9/34) d1I . fdisYES,t heni sita2- faco tr 68% 57% 85% 77% 54% 75% 100% 38% 60% 79% e rqui rement? 5 (7/84) ( 4/7) 1 (1/13) 2 (0/26) 7 (/13) 6 (/8) (44 /) 5 (/13) 3 (0/50) 2 (7/34) d. 2IfdisYES,h te s niita3f -aco tr 7% 14% 8% 8% 8% 8% 8% 6% e rqui rement? 6 (/84) 1 (/7) 1 (/13) ( 2/26) 1 (/13) 1 (/13) 4 (/50) 2 (/34) e.Otherst rongcuso tmer 33% 57% 15% 35% 54% 13% 50% 23% 34% 32% auh tentc iato inrequr iemens t 2 (8/84) ( 4/7) ( 2/13) ( 9/26) ( 7/13) ( 1/8) 2 (/4) ( 3/13) ( 17/50) 1 (1/34) 14% 29% 19% 15% 50% 8% 10% 21% . fOther 1 (2/84) 2 (/7) 5 (/26) 2 (/13) 2 (/4) ( 1/13) ( 5/50) ( 7/34) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. TABLEIII .25aPAYMENTSINSTRU MENTSFOR GO VERNME NTTOPERSON( G2P)PAYMENTS ByRego in ByI ncomeLevel Lai tn Mi ddleE ast Al lEc ono e mis EastAsia& Europe& Hi g n hI come Sub- Sa har an Hg ih Pacf ic C i enr talAsa O i ECD Amerc ia& &N orh S t ouhA t sa i A f ri ca LMI C Cai rbbean Afi rca n icome Hg ih 89% 100% 90% 100% 86% 67% 67% 89% 83% 100% nc i > (75%) 4 (1/46) (22 /) 9 (/10) ( 121 /2) 6 (/7) 2 (/3) ( 2/3) 8 (/9) 2 (4/29) 1 (71 /7) ecr to Low 11% 10% 14% 33% 33% 11% 17% El < (25%) ( 5/46) 1 (/10) 1 (/7) 1 (/3) ( 1/3) ( 1/9) ( 5/29) s t 3% n Hg ih 17% 5% me ( >75%) ( 1/31) ( 1/6) ( 1/22) sh y a Ppa C Low 97% 100% 83% 100% 100% 100% 100% 100% 95% 100% 2 < (25%) 3 (0/31) (2/ 2) 5 (/6) (77 /) (5/ 5) (22 /) (33 /) (6/ 6) 2 (1/22) (99 /) G d Hi gh 15% 33% 67% 17% 17% 10% se ( >75%) ( 5/34) 2 (/6) 2 (/3) 1 (/6) 4 (/24) 1 (/10) e- rba Low 85% 100% 100% 100% 67% 33% 100% 83% 83% 90% ap < (25%) 2 (9/34) (2/ 2) (77 /) (77 /) 4 (/6) 1 (/3) (33 /) 5 (/6) 2 (0/24) 9 (/10) P Hg ih 85% 100% 90% 100% 67% 50% 50% 86% 76% 100% nc i ( >75%) ( 34/40) (22 /) 9 (/10) ( 111 /1) 4 (/6) 1 (/2) ( 1/2) 6 (/7) 1 (9/25) 1 (51 /5) ecr to Low 15% 10% 33% 50% 50% 14% 24% l s t E n < (25%) ( 6/40) 1 (/10) 2 (/6) 1 (/2) ( 1/2) ( 1/7) ( 6/25) yme Hg ih 4% 20% 5% pa ( >75%) ( 1/28) ( 1/5) ( 1/19) h y t s l ii a b C 96% 100% 100% 100% 80% 100% 100% 100% s Low 95% 100% a t s i n < (25%) 2 (7/28) (2/ 2) (66 /) (77 /) 4 (/5) (22 /) (22 /) (4/ 4) 1 (8/19) (99 /) d me er y d th Hg ih 16% 43% 67% 19% 10% a se p O ( >75%) ( 5/31) ( 3/7) ( 2/3) 4 (/21) 1 (/10) a ) b P - r 2 e G Low 84% 100% 100% 100% 57% 33% 100% 100% 81% 90% p n( a < (25%) 2 (6/31) (2/ 2) (66 /) (77 /) 4 (/7) 1 (/3) (22 /) (4/ 4) 1 (7/21) 9 (/10) P es ro Hg ih 83% 100% 90% 100% 83% 67% 50% 63% 73% 100% c op ni > (75%) 3 (5/42) (22 /) 9 (/10) ( 111 /1) 5 (/6) 2 (/3) ( 1/2) 5 (/8) 1 (9/26) 1 (61 /6) o t r t t c n e Low 17% 10% 17% 33% 50% 38% 27% me El ( <25%) ( 7/42) 1 (/10) 1 (/6) 1 (/3) ( 1/2) ( 3/8) ( 7/26) s n n r o e i v s Hg ih 3% 20% 5% n o e G > (75%) ( 1/29) ( 1/5) ( 1/20) h P s t a men C Low 97% 100% 100% 100% 100% 100% 100% 80% 95% 100% e < (25%) 2 (8/29) (2/ 2) (66 /) (77 /) (5/ 5) (22 /) (22 /) 4 (/5) 1 (9/20) (99 /) ei tr d R Hi gh 19% 43% 67% 20% 23% 11% se > (75%) 6 (/31) 3 (/7) 2 (/3) 1 (/5) 5 (/22) 1 (/9) e- rba Low 81% 100% 100% 100% 57% 33% 100% 80% 77% 89% ap < (25%) 2 (5/31) (2/ 2) (66 /) (66 /) 4 (/7) 1 (/3) (22 /) 4 (/5) 1 (7/22) 8 (/9) P Hi gh 85% 100% 89% 100% 67% 67% 50% 86% 75% 100% nc i > (75%) 3 (5/41) (2/ 2) 8 (/9) ( 121 /2) 4 (/6) 2 (/3) ( 1/2) 6 (/7) 1 (8/24) 1 (71 /7) ecr to ms Low 15% 11% 33% 33% 50% 14% 25% El < (25%) 6 (/41) ( 1/9) ( 2/6) 1 (/3) 1 (/2) ( 1/7) 6 (/24) o rga r Hi gh 3% 20% 5% eP > (75%) ( 1/29) ( 1/5) ( 1/19) h c s n a a t C i Low 97% 100% 100% 100% 80% 100% 100% 100% 95% 100% ss ( <25%) 2 (8/29) (2/ 2) (66 /) (88 /) ( 4/5) (22 /) (22 /) (4/ 4) ( 18/19) 1 (0/ 10) a ilA d c Hi gh 15% 43% 67% 19% 8% e o s S > (75%) 5 (/33) 3 (/7) ( 2/3) 4 (/21) 1 (/12) e- rba Low 85% 100% 100% 100% 57% 33% 100% 100% 81% 92% ap ( <25%) 2 (8/33) (2/ 2) (77 /) (88 /) ( 4/7) 1 (/3) (22 /) (4/ 4) ( 17/21) 1 (1/12) P Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I25bPAY N ME S T I NSR T U N ME T S O F RGOVERN N ME TTOBUSN IES S PAY N ME S T ByRego in ByI ncomeLevel Lai tn Mi ddleE ast Al lEc ono e mis EastAsia& Europe& Hi g n hI come Sub- Sa haran Hg ih Pacf ic C i enr talAsa O i ECD Amerc ia& &N orh S t ouhA t sa i A f ri c a LMI C Cai rbbean Afi rca n icome 79% 100% 88% 91% 71% 67% 50% 67% 70% 93% c i Hg i > h(75%) n 3 (0/38) s (11 /) ( 7/8) 1 (0/11) 5 (/7) 2 (/3) 1 (/2) 4 (/6) ( 16/23) ( 14/15) o e r i t d c i e s 18% 13% 9% 14% 33% 50% 33% 26% 7% l b Lo < w(25%) E u 7 (/38) 1 (/8) ( 1/11) ( 1/7) 1 (/3) 1 (/2) 2 (/6) ( 6/23) ( 1/15) shs h 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% s ca a Lo < w(25%) 2 (7/ 27) (1/ 1) (66 /) (77 /) (55 /) (22 /) (22 /) (44 /) t 1 (81 /8) (99 /) d C men 11% 17% 50% 25% 16% e n s Hg i > h(75%) r 3 (/28) ( 1/6) 1 (/2) 1 (/4) 3 (/19) a e b v - o er G 86% 100% 100% 100% 67% 50% 100% 75% 79% 100% p Lo < w(25%) a 2 (4/28) (11 /) (66 /) (7/ 7) 4 (/6) ( 1/2) (2/ 2) 3 (/4) 1 (5/19) (99 /) P 85% 100% 90% 100% 71% 67% 33% 89% 76% 100% c i s Hg i > h(75%) n t 3 (9/46) (22 /) 9 (/10) 1 (2/ 12) 5 (/7) 2 (/3) 1 (/3) 8 (/9) 2 (2/29) ( 171 /7) o n r t me c s e 11% 10% 14% 33% 67% e 17% l y c Lo < w(25%) i E a 5 (/46) 1 (/10) 1 (/7) 1 (/3) 2 (/3) 5 (/29) v p er ) ds B 3% 17% 5% 2 Hg i > h(75%) n G 1 (/30) 1 (/6) 1 (/22) s( h a s s a s d C e o 97% 100% 83% 100% 100% 100% 100% 100% 95% 100% o n Lo < w(25%) i g 2 (9/30) (22 /) ( 5/6) (6/ 6) (55 /) (22 /) (3/ 3) (66 /) 2 (1/22) (88 /) s f u o ob nt 12% 29% 50% 33% 13% 11% t me Hg i > h(75%) t 4 (/33) 2 (/7) 1 (/2) ( 1/3) 3 (/24) 1 (/9) d n e e r me s u a Lower c 3% 17% 4% -b n o medium r r r 1 (/33) 1 (/6) 1 (/24) e e P 2 (5%- 50%) p v a o P 82% 100% 100% 100% 57% 50% 67% 83% 79% 89% G Lo < w(25%) 2 (7/33) (22 /) (77 /) (6/ 6) 4 (/7) ( 1/2) 2 (/3) 5 (/6) 1 (9/24) 8 (/9) 82% 100% 89% 91% 71% 50% 50% 86% 75% 93% c i Hg i > h(75%) n 3 (2/39) (11 /) 8 (/9) 1 (0/11) 5 (/7) 1 (/2) 1 (/2) 6 (/7) 1 (8/24) ( 14/15) ecr to 15% 11% 9% 14% 50% 50% 14% 21% 7% l Lo < w(25%) E 6 (/39) 1 (/9) ( 1/11) ( 1/7) 1 (/2) 1 (/2) 1 (/7) ( 5/24) ( 1/15) nds h u 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% f s e a Lo < w(25%) r 2 (62 /6) (11 /) (66 /) (7/ 7) (55 /) (22 /) (2/ 2) (33 /) 1 (71 /7) (99 /) d C Tax 11% 29% 50% 11% 10% se Hg i > h(75%) 3 (/28) ( 2/7) 1 (/2) 2 (/18) 1 (/10) e- rba 86% 100% 100% 100% 57% 50% 100% 100% 83% 90% p Lo < w(25%) a 2 (4/28) (11 /) (66 /) (7/ 7) 4 (/7) ( 1/2) (2/ 2) (33 /) ( 15/18) ( 9/10) P Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. TABLEII I. 25cPAY MENTSINSTRU MENTSFOR PERSONT OGO VERNME NT(P2G)PAYMENTS ByRego in ByI ncomeLevel High Lai tn Mi ddleE ast Su b- Al lEc ono e mis EastAsia& Europe& n Icome Ameri ca& &N ort h S ouhA t si a Saharan L C MI Hi gh Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca Hg ih 66% 100% 56% 91% 29% 50% 33% 86% 60% 75% > (75%) 2 (7/41) (22 /) 5 (/9) ( 10/11) ( 2/7) 1 (/2) ( 1/3) ( 6/7) 1 (5/25) ( 12/16) Upper 11% 9% 29% 12% 6% 10% medu im c i ( 4/41) 1 (/9) ( 1/11) 2 (/7) ( 3/25) 1 (/16) n 5 (0-75%) cr to Lower e l 5% 11% 14% 4% 6% E medium 1 (/9) 1 (/7) ( 2/41) 1 (/25) ( 1/16) 2 (5%-5 0%) Low 20% 22% 43% 50% 67% 24% 13% < (25%) 8 (/41) 2 (/9) 3 (/7) 1 (/2) 2 (/3) 6 (/25) ( 2/16) mens t Hg ih 13% 29% 17% 33% 15% 9% ay > (75%) 4 (/31) 2 (/7) ( 1/6) ( 1/3) 3 (/20) 1 (/11) )p s G t Upper s 2 tp 3% 50% 5% e P n ( c medu im me 1 (/2) ( 1/20) t n 1 (/31) o h 5 (0-75%) n c y s me a r a a P l C Lower mi n 6% 33% 5% 9% r G medium i e 2 s ( 2/31) 2 (/6) 1 (/20) ( 1/11) v P r 2 (5%-5 0%) o e og doh t nt Low 77% 100% 71% 100% 50% 50% 67% 100% 75% 82% n o < (25%) 2 (4/31) (22 /) ( 5/7) (6/ 6) ( 3/6) ( 1/2) ( 2/3) (5/ 5) ( 15/20 9 ) (/11) sa s r e e x P Ta Hi gh 6% 14% 33% 9% > (75%) 2 (/36) ( 1/7) 1 (/3) ( 2/23) Upper 8% 13% 29% 9% 8% ed medu im s 3 (/36) ( 1/8) 2 (/7) 2 (/23) 1 (/13) a 5 (0-75%) e- rb Lower p 8% 13% 13% 33% 4% 15% a medium P 3 (/36) 1 (/8) 1 (/8) ( 1/3) 1 (/23) 2 (/13) 2 (5%-5 0%) Low 78% 100% 75% 88% 57% 33% 100% 100% 78% 77% ( <25%) 2 (8/36) (2/ 2) ( 6/8) ( 7/8) ( 4/7) ( 1/3) (33 /) (5/ 5) 1 (8/23) ( 10/13) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BLEI II .25dPAYMENTS N ISR T UME NTSFOR BUSN IESSTOGO VERNMENTPA YMENTS ByRego in ByI ncomeLevel Lai tn Mi ddleE ast Al lEc ono e mis EastAsia& Europe& Hi ghIncome Sub- Sa har an Hg ih Pacf ic C i enr talAsi a OECD Amerc ia& &N ort h Sout hAsa i A f ri ca LMI C Cai rbbean Afi rca n icome 78% 50% 89% 91% 50% 100% 50% 75% 72% 87% Hg i > h(75%) 1 (/2) ( 8/9) 1 (0/11) 3 (/6) (22 /) 1 (/2) 6 (/8) 1 (8/25) ( 13/15) (314 /0) 17% 4% Upper 3% 1 (/6) ( 1/25) medu im c i 1 (/40) n 5 (0-75%) e 17% o 7% c r t n c 1 (/6) ( 1/15) a e r l Lower u 3% E s medium n i 1 %) (/40) 50% 11% 9% 17% 50% 25% 24% 7% l 2 (5%- 50 a 1 (/2) 1 (/9) 1 (/11) 1 (/6) 1 (/2) 2 (/8) i 6 (/25) ( 1/15) /soc 18% y 20% 10% it Lo < w(25%) r 7 (/40) 1 (/5) 1 (/10) lsecu 100% 100% 100% 80% 100% 100% 100% 100% 90% a i 3% c (22 /) (66 /) (7/ 7) 4 (/5) (22 /) (22 /) (44 /) ( 181 /8) ( 9/10) o Hg i > h(75%) 1 (/30) tos 17% 5% ns 1 (/6) ( 1/19) io Upper t 3% d u medu im e b 1 (/30) i s r 5 (0-75%) 17% 5% t a n -b o 1 (/6) ( 1/19) er C p Lower 3% a medium P 17% 9% 2 (5%- 50%) ( 1/30) ( 1/6) 1 (/11) 90% 100% 100% 100% 50% 100% 100% 100% 89% 91% Lo < w(25%) (2/ 2) (77 /) (77 /) 3 (/6) (22 /) (22 /) (44 /) ( 27/30) 1 (7/19 1 ) (0/11) 50% 63% 91% 60% 33% 50% 83% 68% 73% 70% 1 (/2) 5 (/8) 1 (0/11) 3 (/5) ( 1/3) 1 (/2) 5 (/6) ( 15/22) ( 11/15) Hg i > h(75%) 2 (6/37) 25% 20% 67% 9% 20% s t c i n 2 (/8) ( 1/5) 2 (/3) 2 (/22) 3 (/15) n me Upper o 14% r t medu im y c 5 (/37) a 50% 13% 9% 20% 50% 17% 23% 7% e 5 (0-75%) l s p t E ) 1 (/2) ( 1/8) ( 1/11) ( 1/5) ( 1/2) 1 (/6) 5 (/22) ( 1/15) ep G c 2 n B 16% o ( Lo < w(25%) 20% 9% c t 6 (/37) r n 1 (/5) ( 1/11) a me mi i l n ds r 100% 100% 100% 80% 100% 100% 100% 100% 91% e 6% v n Hg i > h(75%) (22 /) (66 /) (7/ 7) 4 (/5) (22 /) (2/ 2) (44 /) 1 (71 /7) ( 10/11) o 2 (/32) a og ies st t 17% 25% 10% du s Upper 13% 1 (/6) ( 1/4) ( 2/20) e ms d medu im n e i 4 (/32) s s o 5 (0-75%) a t u 14% 33% 25% 10% 17% s -b B u r 1 (/7) ( 2/6) 1 (/4) 2 (/20) 2 (/12) e C p Lower 3% a medium P ( 25%- 50 1 %) (/32) 14% 8% 1 (/7) ( 1/12) 78% 100% 71% 100% 50% 50% 100% 100% 80% 75% Lo < w(25%) 2 (5/32) (22 /) ( 5/7) (7/ 7) 3 (/6) ( 2/4) (2/ 2) (44 /) ( 16/20) ( 9/12) 100% 63% 92% 29% 33% 88% 64% 71% 67% (2/ 2) 5 (/8) 1 (1/12) 2 (/7) 1 (/3) ( 7/8) ( 16/25) ( 12/17) Hg i > h(75%) (284 /2) 13% 43% 100% 16% 12% Upper 1 (/8) 3 (/7) (22 /) ( 4/25) ( 2/17) 14% medu im c i 6 (/42) n 5 (0-75%) 8% 6% r to 1 (/12) ( 1/17) e lc Lower 2% E medium 25% 29% 67% 13% 20% 12% 2 (5%- 50%) ( 1/42) 2 (/8) 2 (/7) ( 2/3) 1 (/8) 5 (/25) ( 2/17) s 17% 5% e 17% x Lo < w(25%) 1 (/6) 1 (/19) a 7 (/42) T 100% 83% 100% 100% 100% 100% 100% 95% 100% 15% (2/ 2) 5 (/6) (77 /) (66 /) (2/ 2) (33 /) (55 /) ( 18/19) ( 121 /2) Hg i > h(75%) 5 (/34) 14% 29% 33% 33% 14% 17% ed 1 (/7) 2 (/7) 1 (/3) ( 1/3) 3 (/22) 2 (/12) as Upper 9% -b medu im r 3 (/34) e 5 (0-75%) 14% 14% 33% 14% ap 1 (/7) ( 1/7) ( 1/3) ( 3/22) P 76% Lo < w(25%) 100% 71% 100% 57% 33% 67% 100% 73% 83% 2 (6/34) (22 /) ( 5/7) (7/ 7) 4 (/7) 1 (/3) 2 (/3) (55 /) ( 16/22) ( 10/12) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .26 G aMIRATO INOFGOVERN N ME TTRANSF ERST L OEECTRONC I PAY N ME S T ByRego in ByI ncomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hi gh C enta rl n Icome Amerc ia& &N orth S out hAsa S i aharan LMI C Go lbal Paci fc i Asia O ECD Car ibbean Afri ca Afi rca n icome 69% 100% 100% 71% 57% 75% 50% 64% 74% 56% 1Yes,sa tre tdandcompl eted (11 /) (44 /) 5 (/7) 4 (/7) 3 (/4) 1 (/2) ( 7/11) 2 (0/27 5 ) (/9) 2 (5/36) 2Yes,st art eda n n df i i shedmoe r 8% 14% 25% 50% 4% 22% 1 (/7) ( 1/4) 1 (/2) 1 (/27) 2 (/9) l h tan60%o ftag retaude ince 3 (/36) yo rl 3Yes,stat redan i dfns ihedmoe r a 8% 14% 18% 11% p h tan3 0%a n e dlssthan60%of r ( 3/36) 1 (/7) 2 (/11) ( 3/27) o t a trgetaude ince sec 4Yes,st are tda ndf i n i she e dlss 6% 18% 7% i lc t han30%o ftag retaude ince 2 (/36) 2 (/11) 2 (/27) •Pub 6% 14% 14% 22% 5Pa lnnedbutnotsa trt ed 1 (/7) 1 (/7) 2 (/9) 2 (/36) 3% 14% 4% 6Notpl anned ( 1/7) ( 1/27) 1 (/36) g .. 49% 100% 60% 57% 43% 50% 55% 52% 40% e ) 1Yes,st are tdandcompl eted ( (11 /) ( 3/5) ( 4/7) 3 (/7) ( 1/2) ( 6/11) ( 14/27) ( 4/10) s 1 (8/37) s n t o n i me s 14% 14% 50% 50% 9% 15% 20% n 2Yes,sa tre tda ndf n i i shedmor e 16% e y 1 (/7) 1 (/7) 2 (/4) 1 (/2) 1 (/11) 4 (/27 2 ) (/10) p 6 (/37) a h tan60%o ftar getaudi ence ep ii ly t 3Yes,stat redan i dfns ihedmoe r c b 3% 9% 4% n a h tan3 0%a n e dlssthan60%of a s r i ( 1/37) 1 (/11) ( 1/27) u d a trgetaude ince s , n s i n l 4Yes,st are tda n i n df i she e dlss 11% 50% 18% 15% o a i i s c h tan30%o ftag retaude ince ( 4/37) 2 (/4) 2 (/11) 4 (/27) n ds o tpe n 8% 14% 14% 9% 7% 10% n a 5Pa lnnedbutnotst are td me ( 3/37) 1 (/7) ( 1/7) ( 1/11) ( 2/27) ( 1/10) ns e o r i i t s 40% 14% 29% 7% 30% e 14% n r e 6Notpl anned 2 (/5) 1 (/7) 2 (/7) 2 (/27 3 ) (/10) 5 (/37) h •P 46% 100% 60% 57% 29% 50% 50% 48% 40% s 1Yes,st are tdandcompl eted a 1 (6/35) (11 /) ( 3/5) ( 4/7) ( 2/7) ( 1/2) ( 5/10) 1 (2/25 4 ) (/10) n igc 17% 29% 33% 50% 20% 12% 30% v 2Yes,st are tda n i n df s ihedmoe r ol t han60%o ftar getaude ince 6 (/35) 2 (/7) 1 (/3) 1 (/2) ( 2/10) 3 (/25 3 ) (/10) i (nv 3Yes,stat redan i dfns ihedmoe r ms 3% 10% 4% ) h tan3 0%a n e dlssthan60%of s a 1 (/10) ( 1/25) r 1 (/35) r e a trgetaude ince g f o s r n ep 29% 33% 20% 20% a 4Yes,st are tda ndf i n s ihedl ess 14% r t c t han30%o ftag retaudi ence 5 (/35) 2 (/7) ( 1/3) 2 (/10) ( 5/25) s ia tn 14% 14% 43% 33% 12% 20% ss 5Pa lnnedbutnotsa trt ed 1 (/7) 3 (/7) 1 (/3) ( 3/25) ( 2/10) a 5 (/35) ca il 40% 4% 10% o 6% S 6Notpa lnned 2 (/5) 1 (/25) ( 1/10) 2 (/35) s • 61% 100% 100% 60% 43% 50% 73% 65% 43% od 1Yes,sa tre tdandcompl eted (1/ 1) (44 /) ( 3/5) 3 (/7) 1 (/2) 8 (/11) 1 (7/26 3 ) (/7) o 2 (0/33) tofg 2Yes,sa trt eda ndf i n s ihedmor e 9% 20% 14% 33% 4% 29% men h tan60%o ftar getaudi ence 3 (/33) ( 1/5) ( 1/7) 1 (/3) 1 (/26) 2 (/7) re 3Yes,stat redan i dfns ihedmoe r u s 6% 14% 9% 8% c e h tan3 0%a n e dlssthan60%of o c r i ( 2/33) 1 (/7) 1 (/11) ( 2/26) v p a trgetaude ince / r s e r ds ie 4Yes,sa trt eda ndf i n s ihedl ess 6% 18% 8% pl n t han30%o ftag retaude ince 2 (/33) 2 (/11) ( 2/26) p a ntsu 12% 20% 14% 33% 50% 8% 29% me 5Pa lnnedbutnotsa tre td 1 (/5) ( 1/7) 1 (/3) 1 (/2) 2 (/26) 2 (/7) 4 (/33) ven r 6% 14% 33% 8% o 6Notpl anned G ( 2/33) 1 (/7) ( 1/3) 2 (/26) • 61% 100% 100% 57% 50% 50% 70% 67% 44% 1Yes,sa tre tdandcompl eted (1/ 1) (44 /) ( 4/7) 3 (/6) 1 (/2) 7 (/10) 1 (6/24 4 ) (/9) 2 (0/33) 2Yes,st are tda ndf i n i shedmor e 12% 29% 33% 50% 4% 33% h tan60%o ftar getaudi ence 4 (/33) ( 2/7) ( 1/3) 1 (/2) 1 (/24) 3 (/9) nds 3Yes,stat redan i dfns ihedmoe r u f 6% 17% 10% 8% e h tan3 0%a n e dlssthan60%of r ( 2/33) 1 (/6) 1 (/10) ( 2/24) x a trgetaude ince •Ta 15% 14% 17% 67% 10% 13% 22% 5Pa lnnedbutnotsa tre td 1 (/7) ( 1/6) 2 (/3) 1 (/10) 3 (/24) 2 (/9) 5 (/33) 6% 17% 10% 8% 6Notpa lnned 1 (/6) 1 (/10) 2 (/24) 2 (/33) 47% 100% 67% 33% 29% 33% 50% 58% 52% 33% 1Yes,sa tre tdandcompl eted (11 /) ( 2/3) 2 (/6) 2 (/7) 1 (/3) 1 (/2) ( 7/12) 1 (3/25 3 ) (/9) 1 (6/34) ceps t 2Yes,st are tda ndf i n s ihedmoe r 15% 17% 33% 25% 16% 11% on 1 (/6) ( 1/3) 3 (/12) 4 (/25) 1 (/9) c t han60%o ftag retaude ince 5 (/34) a l mi r 3Yes,stat redan i dfns ihedmoe r 33% 43% 8% 16% 11% 15% i h tan3 0%a n e dlssthan60%of ds ( 5/34) 1 (/3) ( 3/7) ( 1/12) ( 4/25) ( 1/9) a trgetaude ince san 4Yes,st art eda n n df i s ihe e dlss 9% 17% 50% 8% 8% 11% i te h tan30%o ftar getaudi ence 3 (/34) 1 (/6) ( 1/2) ( 1/12) 2 (/25) 1 (/9) msdu 6% 14% 33% 4% 11% 5Pa lnnedbutnotst are td o t ( 2/34) 1 (/7) ( 1/3) ( 1/25) ( 1/9) •Cus 9% 33% 14% 4% 22% 6Notpa lnned 2 (/6) ( 1/7) 1 (/25) 2 (/9) 3 (/34) 30% 100% 100% 17% 43% 25% 18% 29% 33% 1Yes,sa tre tdandcompl eted (1/ 1) (22 /) ( 1/6) 3 (/7) 1 (/4) 2 (/11) 7 (/24) 3 (/9) 1 (0/33) ees e 33% 25% 50% 36% 25% 22% f 2Yes,sa tre tda ndf n i i shedmor e 24% ik s l l t han60%o ftar getaude ince 8 (/33) 2 (/6) 1 (/4) 1 (/2) ( 4/11) 6 (/24) 2 (/9) a s t i e p e f 3Yes,stat redan i dfns ihedmoe r s t 6% 18% 8% o n h tan3 0%a n e dlssthan60%of h / me 2 (/33) 2 (/11) 2 (/24) s a trgetaude ince e i n it r s e r 4Yes,st are tda ndf i n i she e dlss 15% 17% 29% 50% 9% 17% 11% v e o v h tan30%o ftar getaudi ence 5 (/33) 1 (/6) ( 2/7) 1 (/2) ( 1/11) ( 4/24) 1 (/9) i g n r u e / h s l t 15% 14% 50% 18% 17% 11% o O 5Pa lnnedbutnotst are td o 5 (/33) 1 (/7) 2 (/4) ( 2/11) 4 (/24) 1 (/9) • sch 9% 33% 14% 4% 22% 6Notpl anned 3 (/33) ( 2/6) 1 (/7) 1 (/24) 2 (/9) s t 44% 100% 100% 33% 43% 33% 50% 30% 46% 38% n 1Yes,st are tdandcompl eted me 1 (4/32) (11 /) (33 /) 2 (/6) 3 (/7) ( 1/3) 1 (/2) 3 (/10) 1 (1/24 3 ) (/8) epay 2Yes,sa tre tda ndf i n s ihedmor e 22% 17% 29% 33% 30% 21% 25% c h tan60%o ftar getaudi ence 7 (/32) 1 (/6) ( 2/7) 1 (/3) ( 3/10) ( 5/24) 2 (/8) a rn 3Yes,stat redan i dfns ihedmoe r u 6% 20% 8% s h tan3 0%a n e dlssthan60%of n i 2 (/32) 2 (/10) 2 (/24) l a trgetaude ince oca i 4Yes,st art eda ndf i n s ihe e dlss 9% 17% 14% 50% 8% 13% rs h tan30%o ftar getaudi ence 3 (/32) ( 1/6) 1 (/7) 1 (/2) 2 (/24) ( 1/8) ui ry t o 6% 33% 10% 8% c 5Pa lnnedbutnotst are td e 2 (/32) 1 (/3) ( 1/10) ( 2/24) ca ils 13% 33% 14% 10% 8% 25% o 6Notpl anned S 4 (/32) 2 (/6) 1 (/7) ( 1/10) 2 (/24) 2 (/8) • 44% 100% 100% 29% 29% 25% 58% 50% 30% 1Yes,st are tdandcompl eted 1 (6/36) (11 /) (33 /) 2 (/7) 2 (/7) 1 (/4) ( 7/12) ( 13/26) ( 3/10) 2Yes,st are tda n i n df i shedmoe r 22% 29% 14% 25% 50% 25% 19% 30% h tan60%o ftar getaudi ence 8 (/36) 2 (/7) 1 (/7) ( 1/4) ( 1/2) ( 3/12) 5 (/26) ( 3/10) 3Yes,stat redan i dfns ihedmoe r 8% 14% 25% 8% 12% h tan3 0%a n e dlssthan60%of s 3 (/36) ( 1/7) 1 (/4) 1 (/12) 3 (/26) e a trgetaude ince Tax 4Yes,st are tda ndf i n i she e dlss 11% 14% 14% 50% 8% 12% 10% • h tan30%o ftar getaudi ence 4 (/36) 1 (/7) ( 1/7) 1 (/2) ( 1/12) ( 3/26 1 ) (/10) 6% 14% 25% 4% 10% 5Pa lnnedbutnotst are td 2 (/36) ( 1/7) 1 (/4) 1 (/26 1 ) (/10) 8% 29% 14% 4% 20% 6Notpl anned 3 (/36) ( 2/7) 1 (/7) 1 (/26 2 ) (/10) 38% 100% 100% 17% 43% 33% 36% 39% 33% 1Yes,st are tdandcompl eted 1 (2/32) (11 /) (22 /) ( 1/6) 3 (/7) 1 (/3) 4 (/11) 9 (/23) 3 (/9) 2Yes,sa tre tda ndf i n s ihedmor e 22% 33% 33% 50% 27% 22% 22% h tan60%o ftar getaudi ence 7 (/32) 2 (/6) ( 1/3) 1 (/2) ( 3/11) ( 5/23) 2 (/9) s 3Yes,stat redan i dfns ihedmoe r e 13% 29% 18% 17% e h tan3 0%a n e dlssthan60%of F 4 (/32) 2 (/7) ( 2/11) ( 4/23) a trgetaude ince t i le is 9% 17% 50% 9% 9% 11% i 4Yes,st are tda n i n df s ihe e dlss Ut h tan30%o ftar getaudi ence 3 (/32) 1 (/6) 1 (/2) 1 (/11) ( 2/23) ( 1/9) • 6% 14% 33% 4% 11% 5Pa lnnedbutnotsa tre td ( 2/32) 1 (/7) ( 1/3) ( 1/23) ( 1/9) 13% 33% 14% 9% 9% 22% 6Notpl anned 4 (/32) 2 (/6) 1 (/7) ( 1/11) 2 (/23) 2 (/9) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I I. I26b G MIRATI ONOFP2Ga n dB2 OE GT L ECTRONC I PAY N ME S T ByRego in ByI ncomeLevel Europe Lai tnA Mi dde l East High Su b- & merica East& South Hg ih Go lbal Asia& I ncome Saharan LMI C Centa rl &Carb ib North A si a n icome Pacii fc O ECD Afi rca Asia ean Afi rca 47% 100% 67% 33% 29% 33% 50% 58% 52% 33% 1Yes,st are tdandcompl eted 1 (6/34) (11 /) ( 2/3) 2 (/6) 2 (/7) ( 1/3) 1 (/2) 7 (/12) 1 (3/25 3 ) (/9) eps t n 15% c 2Yes,sa trt edandfi nishedmoet r ha 17% 33% 25% 16% 11% on 60%oftar getaude ince 5 (/34) ( 1/6) 1 (/3) 3 (/12) 4 (/25) 1 (/9) mia lrc 3Yes,stat redandfn iishedmorethan 15% 33% 43% 8% 16% 11% i 30%a ndlessthan60%o ft arget ds 5 (/34) 1 (/3) 3 (/7) ( 1/12) 4 (/25) 1 (/9) aude ince san 4Yes,sa trt edandfi nishedl essthan 9% 17% 50% 8% 8% 11% i te 30%oftar getaude ince 3 (/34) ( 1/6) 1 (/2) 1 (/12) 2 (/25) 1 (/9) msdu 6% 14% 33% 4% 11% o t 5Pa lnnedbutnotst are td s 2 (/34) ( 1/7) 1 (/3) 1 (/25) 1 (/9) •Cu 9% 33% 14% 4% 22% 6Notpl anned 3 (/34) ( 2/6) 1 (/7) 1 (/25) 2 (/9) 30% 100% 100% 17% 43% 25% 18% 29% 33% 1Yes,st are tdandcompl eted 1 (0/33) (11 /) (22 /) ( 1/6) 3 (/7) 1 (/4) 2 (/11) 7 (/24) 3 (/9) es 2Yes,sa trt edandfn iishedmor ethan 24% 33% 25% 50% 36% 25% 22% e e f ik 60%oftar getaude ince ( 8/33) s 2 (/6) 1 (/4) 1 (/2) ( 4/11) 6 (/24) 2 (/9) l al s t i e p e 3Yes,stat redandfn iishedmorethan f s 6% 18% 8% t o 30%a ndlessthan60%o ft arget n h / 2 (/33) me 2 (/11) ( 2/24) s aude ince e i n it r s e r 4Yes,st art edandfn iishedl essthan 15% 17% 29% 50% 9% 17% 11% v e o v i 30%oftar getaudi ence 5 (/33) 1 (/6) 2 (/7) ( 1/2) 1 (/11) 4 (/24) 1 (/9) g n r u e / h s l t o 15% 14% 50% 18% 17% 11% O o 5Pa lnnedbutnotst are td • h 5 (/33) 1 (/7) 2 (/4) ( 2/11) 4 (/24) 1 (/9) sc 9% 33% 14% 4% 22% 6Notpl anned 3 (/33) ( 2/6) 1 (/7) 1 (/24) 2 (/9) 44% 100% 100% 33% 43% 33% 50% 30% 46% 38% s t 1Yes,st are tdandcompl eted n 1 (4/32) (11 /) (33 /) 2 (/6) 3 (/7) ( 1/3) 1 (/2) 3 (/10) 1 (1/24 3 ) (/8) ayme 2Yes,st art edandfi nishedmoet r han 22% 17% 29% 33% 30% 21% 25% ep 60%oftag retaude ince ( 7/32) 1 (/6) 2 (/7) ( 1/3) 3 (/10) 5 (/24) 2 (/8) a rnc 3Yes,stat redandfn iishedmorethan u 6% 20% 8% s 30%a ndlessthan60%o ft arget n i 2 (/32) 2 (/10) 2 (/24) l aude ince soca i 4Yes,sa trt edandfi nishedl essthan 9% 17% 14% 50% 8% 13% or 30%oftar getaude ince 3 (/32) ( 1/6) 1 (/7) 1 (/2) 2 (/24) 1 (/8) cui ry t 6% 33% 10% 8% e 5Pa lnnedbutnotst are td s 2 (/32) 1 (/3) ( 1/10) ( 2/24) oca il 13% 33% 14% 10% 8% 25% S 6Notpl anned • 4 (/32) 2 (/6) 1 (/7) ( 1/10) 2 (/24) 2 (/8) 44% 100% 100% 29% 29% 25% 58% 50% 30% 1Yes,st are tdandcompl eted 1 (6/36) (11 /) (33 /) 2 (/7) 2 (/7) 1 (/4) ( 7/12) ( 13/26) ( 3/10) 2Yes,sa trt edandfi nishedmoet r han 22% 29% 14% 25% 50% 25% 19% 30% 60%oftar getaudi ence 8 (/36) 2 (/7) ( 1/7) 1 (/4) 1 (/2) 3 (/12) 5 (/26 3 ) (/10) 3Yes,stat redandfn iishedmorethan 8% 14% 25% 8% 12% 30%a ndlessthan60%o ft arget s 3 (/36) ( 1/7) 1 (/4) 1 (/12) 3 (/26) e aude ince Tax 11% • 4Yes,st art edandfn iishe e dlssthan 14% 14% 50% 8% 12% 10% 30%oftag retaude ince ( 4/36) 1 (/7) 1 (/7) ( 1/2) 1 (/12) 3 (/26 1 ) (/10) 6% 14% 25% 4% 10% 5Pa lnnedbutnotst are td 2 (/36) ( 1/7) 1 (/4) 1 (/26 1 ) (/10) 8% 29% 14% 4% 20% 6Notpl anned 3 (/36) ( 2/7) 1 (/7) 1 (/26 2 ) (/10) 38% 100% 100% 17% 43% 33% 36% 39% 33% 1Yes,st are tdandcompl eted 1 (2/32) (11 /) (22 /) ( 1/6) 3 (/7) 1 (/3) 4 (/11) 9 (/23) 3 (/9) 2Yes,st art edandfi nishedmoet r han 22% 33% 33% 50% 27% 22% 22% 60%oftag retaudi ence 7 (/32) ( 2/6) 1 (/3) ( 1/2) ( 3/11) ( 5/23) 2 (/9) 3Yes,stat redandfn iishedmorethan s 13% 29% 18% 17% e 30%a ndlessthan60%o ft arget e 4 (/32) 2 (/7) ( 2/11) ( 4/23) F aude ince it i le is 4Yes,st are tdandfi nishedl essthan 9% 17% 50% 9% 9% 11% Ut 30%oftar getaude ince ( 3/32) ( 1/6) 1 (/2) 1 (/11) 2 (/23) 1 (/9) • 6% 14% 33% 4% 11% 5Pa lnnedbutnotst are td 2 (/32) ( 1/7) 1 (/3) 1 (/23) 1 (/9) 13% 33% 14% 9% 9% 22% 6Notpl anned 4 (/32) 2 (/6) 1 (/7) ( 1/11) 2 (/23) 2 (/9) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .26cOBE JCTI VESOFTHEMI GRATO INOFGOVERN N ME TTRANSE FRST L OEECTRONI C PAY N ME S T ByReg ion ByI ncomeLee vl Europe& High Lai tn MiddeE l ast Su b- Hg ih EastAsia& Gl obal Paci fi c C enta rl I ncome Ameri ca& &N orth S ouhA t sa S i aharan LMI C Asia O ECD Cai rbbean Afrc ia Afi rca n icome •Ane xpi c litobe jctv ieunderl yn igt hemiga rto in ofG2Pp aymentsisfi nanci aln iclusi on(. ie. 76% e rcipi entsofG2Pp aymentsw oudb l e 100% 100% 38% 88% 100% 50% 83% 88% 45% assg inertoab ankaccountore-money 2 (8/37) (1/ 1) (22 /) 3 (/8) 7 (/8) (44 /) ( 1/2) ( 10/12) 2 (3/26) 5 (/11) account •Benefc ii are is ofG2Pp aymens t t hataep r aid h troughana ccountwoudb l eabl etochoose 86% 100% 100% 75% 75% 100% 50% 100% 88% 82% t heb ankorotherPSPinw hc ihtheywanth teir 3 (2/37) (11 /) (22 /) ( 6/8) 6 (/8) (4/ 4) 1 (/2) 1 (2/ 12) 2 (3/26) ( 9/11) u fnds ob t ece r dt ied •Themainobj eci tveundery lin h gtemigrai ton ofG2PandG 2Bpayme ns t s it n oicreas h ete 95% 100% 100% 100% 75% 100% 100% 100% 96% 91% ef fc ii encyofh teN at ionalTr easuy r ando /r ( 35/37) (11 /) (22 /) (88 /) ( 6/8) (4/ 4) (2/ 2) 1 (2/ 12) 2 (5/26) 1 (0/11) e rduceopea rto inalcoss t Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lII I2 .6dINTE N DEDPAY N ME TN ISR T UME N S T O F R G MIRATO I OE NT L ECTRONC I PAY N ME S T ByRego in ByI ncomeLevel Midde l Europe& High Lai tn Su b- Go lbal EastAsia East& South Hi gh C enta r n l Icome Amerc ia& Saharan LMI C &P aci fi c Asia O ECD Cai rbbean North A si a Afi rca n icome Afi rca •Governme nt 1Ban k 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% suppi ler s/po rcurementofaccountand 2 (12 /1) (11 /) (22 /) (3/ 3) (66 /) (11 /) (2/ 2) (66 /) 1 (71 /7) (44 /) goodsands eri vces debi tcard •Penso in sands oca il 1Ban k n isurancepa ymens t (eg .. 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% accountand e rti remen tpenso ins, ( 232 /3) (1/ 1) (11 /) (44 /) (66 /) (33 /) (22 /) (66 /) 1 (8/ 18) (55 /) debi tcard ds iabl it iype nsi ons) 1Ban k 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% •Pubi lcseco trpayo rll accountand 2 (52 /5) (11 /) (22 /) (5/ 5) (66 /) (33 /) (2/ 2) (66 /) 1 (91 /9) (66 /) debi tcard 1Ban k 91% 100% 100% 100% 86% 100% 100% 83% 88% 100% •Soca ilasss itance accountand 2 (1/23) (11 /) (11 /) (5/ 5) 6 (/7) (11 /) (2/ 2) 5 (/6) 1 (5/17) (66 /) po rgrams ( invov li ngcashdebi tcard r tansf ers) 3Mo bl ie 9% 14% 17% 12% Money (22 /3) 1 (/7) ( 1/6) ( 2/17) Account 1Ban k 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% •Taxreu fnds accountand 2 (12 /1) (11 /) (22 /) (5/ 5) (44 /) (11 /) (2/ 2) (66 /) 1 (51 /5) (66 /) debi tcard Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. A T BE L I II .27aPROCES S UNDERY LINGDI SBURSME E NTOFGOVERN N ME TPAY N ME S T h T e n Mis it ryofi Fnance(Tho rughtheNao nalT reasuy r orequv iae lnt)depoi st sfundso t h te ac count( s)oft hevari ousgoven rm entagenc ie, s whichintun r makethepam y ento t h te i ntendedbenefii cary ByR ego in ByI ncomeLevel Midde l Europe& H igh Lai tn Su b- East& South Hg ih Go lbal Centr al I ncome Amerc ia& Saharan LMI C North A si a n icome Asia O ECD Cai rbbean Afi rca Afi rca 62% 50% 82% 40% 83% 67% 55% 56% 71% a.Pubi lcseco trpayr oll 5 (/10) 1 (4/17) ( 4/10) 5 (/6) 2 (/3) 6 (/11) 1 (9/34) 1 (7/24) 3 (6/58) b.Penso insandsocial 65% 44% 81% 56% 100% 67% 55% 66% 64% n isurancepaymens t 3 (5/54) 4 (/9) 1 (3/16) 5 (/9) (5/ 5) 2 (/3) 6 (/11) 2 (1/32) ( 14/22) c.Soci alasss ia tnceprograms 63% 40% 81% 60% 100% 67% 45% 59% 70% i (nvov li ngcashtranse frs) ( 36/57) 4 (/10) ( 13/16) ( 6/10) (66 /) 2 (/3) 5 (/11) ( 20/34) 1 (6/23) d.Payment s os t uppl ier s of 56% 50% 75% 40% 83% 67% 36% 50% 65% goodandservi ces 3 (2/57) 5 (/10) 1 (2/16) 4 (/10) ( 5/6) 2 (/3) ( 4/11) ( 17/34) 1 (5/23) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. A T BE L I II .27bPROCES S UNDERY LINGDI SBURSME E NTOFGOVERN N ME TPAY N ME S T h T e n Mis it ryofFn ianc e t (ho rughtheN aon l aTreau sryorequv iae lnt )m k aesallpam y n e s t dr iet cl y o t h tefinalbenefii cay r uponrq e uet sbytheexc eun gagn e y c ByRego in ByI ncomeLevel Midde l Europe& H igh Lai tnA me Su b- EastAsia East& South Hg ih Go lbal Centr al I nco i me rca&C ar Saharan LMI C &P aci fc i North A si a n icome Asia O ECD ibbean Afi rca Afi rca a.Pubi lcseco tr 38% 100% 50% 18% 60% 17% 33% 45% 44% 29% payo rll 2 (2/58) (11 /) ( 5/10) 3 (/17) ( 6/10) ( 1/6) 1 (/3) 5 (/11) ( 15/34) 7 (/24) b.Penso insa nd 100% 56% 19% 44% 33% 45% 34% 36% 35% soca ili nsurance 1 (9/54) (11 /) ( 5/9) ( 3/16) 4 (/9) ( 1/3) 5 (/11) 1 (1/32) 8 (/22) payments c.Soca ilasss ia t nce 37% 100% 60% 19% 40% 33% 55% 41% 30% po rg a rms(invov ln i g 2 (1/57) (11 /) ( 6/10) ( 3/16) 4 (/10) ( 1/3) ( 6/11) ( 14/34) ( 7/23) cashta rnse frs) d.Payme ns t o t 44% 100% 50% 25% 60% 17% 33% 64% 50% 35% suppi ler s ofgoodand 2 (5/57) (11 /) ( 5/10) ( 4/16) 6 (/10) 1 (/6) 1 (/3) 7 (/11) ( 17/34) ( 8/23) sev rices Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. Tabe lII. I28COLLE C I TONSOFTHECENTRALGOVERNME NT t (ax esandsmi i a lro cn c epts,cut soms due, spay me nto frspec ificgover nmente sri vce, sec t.) ByRego in ByI ncomeLevel High Lat in d MidleE ast Su b- Hg ih Global EastAsia& Europe& Pacf ii c C ent ralAsi a I ncome Ameri ca& &N orh S t ouhA t si a Saharan LMI C O ECD Cai rbbean Afr ica Afi rca n icome aD .o estheN ai tonalTe rasur y o (r 96% 100% 100% 100% 88% 100% 100% 88% 93% 100% equv ialen) th aveaT e rasur y sn ige l accountT ( SA)? 4 (5/47) (11 /) ( 111 /1) 1 (31 /3) 7 (/8) (3/ 3) (3/ 3) 7 (/8) 2 (8/30) ( 17/ 17) a1A . rethefundsfo rma llcol l ecto ins r tansf erreddr iecl tyto,and 68% 100% 91% 54% 63% 100% 67% 50% 73% 59% concenr tae td/consoi ldae tda th teT S n Ai 3 (2/47) (1/ 1) ( 10/11) ( 7/13) 5 (/8) (33 /) ( 2/3) ( 4/8) 2 (2/30) ( 10/17) e ral- tme i ? a2I . s h teu sageof e tmp oa rryaccouns t at comme c rialbanksalo lwed ,buth te 49% 100% 45% 54% 33% 100% 75% 47% 53% r tanse froffundstoT SAmu stoccurby endofsamed ay oreary l t hen ext 2 (3/47) (11 /) 5 (/11) ( 7/13) 1 (/3) (3/ 3) 6 (/8) 1 (4/30) 9 (/17) busn iessda yath t elat est? a3I . s h teT SAd esg in edtohavedetal ied account s/subaccouns t att heC enr tal Bank(orotherbank pr ovidi ngservi cesto 57% 100% 55% 77% 38% 67% 67% 38% 50% 71% h teN ato inalTreasury)ves rushavingall 2 (7/47) (1/ 1) ( 6/11) ( 10/13) 3 (/8) 2 (/3) ( 2/3) 3 (/8) 1 (5/30) ( 12/17) subaccountdea til s ony l ath teN ai tonal Te rasury t s iel? f a4D . og oven rme ntunt ishaveaccess mo ( nt iorandp i rntsa ttement s)tothei r 60% 100% 73% 62% 38% 67% 75% 53% 71% accoun/ tsubaccountath teC ent ralBank o (ran ot herbank ofh teN at ional 2 (8/47) (11 /) 8 (/11) 8 (/13) ( 3/8) ( 2/3) ( 6/8) 1 (6/30) ( 12/17) Te rasu y r)? Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I V- NI FOREG I NEXCHANGESETTLEMENTSYSTEMS Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeI l V1 . GENERALFEATURESOFTHEFOREG I NEXCHANGEMARKETS Tabl eIV2 . CENTRALZ IEDFOREI G NCURRENCYMARKETS Tabl eIV3 . SETTLEMENTFEATURESI NORGANI ZEDFXMARKETS TabeI l V. 4 SETTLEMENTFEATURE NO SI VER-THE- C OUNTE O R( TC)MARKETS a Tbe lIV1 .GENERALFE A U T RESOFTHEFOREG I X NE CHANGEMARKES T ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Go lbal EastAsia& Europe& Hg ihIncome Ameri ca& &N orh t SouhA t sa i Sub- Sa haran L C MI Hi g n hicome Pacf ic i Cenr talAsa i OECD A r fc i a Cai rbbean Afi rca Onefoe rigncure rncy account s o fr90% or 46% 100% 67% 20% 67% 100% 29% 50% 33% moeo r fo ttalr tansact i o nsinthecent rai z led mak ret 1 (3/28) (1/ 1) ( 2/3) ( 1/5) ( 6/9) (1/ 1) ( 2/7) ( 11/22) ( 2/6) TheC enr talBankof fer s cur rentaccount 49% sev ricestobanksand/ orotheri nsti u t t ionsn i 60% 42% 30% 54% 67% 75% 69% 67% 24% ate lastonema o jrfoe rigncure rncy 3 (9/80) ( 3/5) 5 (/12) ( 8/27) ( 7/13) ( 4/6) 3 (/4) 9 (/13) 3 (1/46) 8 (/34) Ther earer est rc ito ins onFXd eai n lgs,and 24% 50% 46% 50% 50% 45% 39% 6% h teF Xmak reti sn otvey r aci v te 1 (8/75) 2 (/4) ( 6/13) 3 (/6) 2 (/4) 5 (/11) 1 (6/41) 2 (/34) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbl eIV2 .CENTRALZ IEDF O REG INCURRENCYMARKES T ByReg ion ByI ncomeLee vl EastAsia& Europe& Hg ihIncome Lai tnAmerc iaMiddeE l ast& SubS -a haran Go lbal Pacf ic i Cent ralAsi a OECD &C ai rbbean NorhA t fr ica SouhA t si a A r fi c a L C MI Hg i n hicome Exs itenceofa 22% 25% 8% 8% 36% 20% 50% 38% 31% 9% cenr tai lze o dfreg in ( 17/78) 1 (/4) ( 1/12) ( 2/26) ( 5/14) 1 (/5) 2 (/4) ( 5/13) ( 14/45) ( 3/33) cur rencymarket Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lIV3 .SE TTE LME N TFA E T U RESI NORGANI ZE X DF MARKES T ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Go lbal Eas P t a A c s i f ia& E c C i e u n r t r o a p l e& H Asa i g ihI OE n C c D ome Amerc ia& &N ort h S ouhA t sa i Sub A S -a r fc i ha a ran L C MI Hg ihi ncome Cai rbbean Afi rca a.Oneforei gnc ur rency account s o fr90% ormor eof 65% o ttalt ransaci o t nsnt i hecenta r z l iedma k reti (e ..a 100% 100% 50% 100% 100% 40% 64% 67% o frei gnc ur rencyE c x hange) 1 (1/17) (11 /) (11 /) 1 (/2) (5/ 5) (11 /) ( 2/5) 9 (/14) 2 (/3) b.TheExchangehasorganz iedtheset te lment 71% 100% 100% 50% 80% 100% 80% 79% 33% ar rangement s o frf oreg inc ur rencydeas lmadeath te Exchange 1 (2/17) (1/ 1) (11 /) 1 (/2) ( 4/5) (11 /) ( 4/5) 1 (1/14) ( 1/3) f Iyes,set te lmentofFXd eas lo ccus r ona 25% payment -ves rusp -ayme ntP (V P)basissoe ly ltho rugh 100% 50% 27% set tl ementaccouns t att heC ent ralBank 3 (/12) (11 /) 2 (/4) ( 3/11) f Iyes,set te lme ntofFXdeas l occur s onaPVPb ass i 17% 100% 33% 18% soe ll y h troughlocalcommec rialbanksan o dfreg in cor respondentbanks 2 (/12) (11 /) 1 (/3) 2 (/11) f Iyes,set tl ementofF Xdealsoccus r onaP VPbasi s 50% t hroughac ombi nato ino fCenr talBank(domesi c t e lg) 100% 50% 50% 67% 45% 100% andfoe rigncor respondentbanks 6 (/12) (1/ 1) 2 (/4) ( 1/2) ( 2/3) 5 (/11) (1/ 1) 8% 50% 9% Theei r snoPVPpr ocedur einpa lce 1 (/12) 1 (/2) 1 (/11) c.Set tl ementar rangement s aeo r g rani zedba l itea rly l 75% 100% 50% 100% 50% 100% 78% 67% bet w ee h ntecount erpar te isofaFXdeal 9 (/12) (11 /) 1 (/2) (33 /) 1 (/2) (33 /) 7 (/9) 2 (/3) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lIV4 .ST ETL E N ME TFE A U T RESI NOVERT -HEC -OUNTE R O (TC)MARKES T ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Go lbal Paci fc i Cenr talAsa i OECD Amerc ia& &N ort h Sout hAsi a A f rc i a LMI C Hg i n hicome Cai rbbean Afi rca FXcl ear inghouseoper atedbythe 27% 50% 18% 50% 17% 17% 41% a.f Ithereis p anorganized i rvaes t ect or 1 (1/41) 7 (/14) 2 (/11) 1 (/2) ( 1/6) 4 (/24) 7 (/17) mechan s im orprocedueT r hecentr a lbank,t hroughthe o frO TCF X l ocalRTG So rot he rsyse tm, 25% 67% 7% 55% 50% 46% 12% 32% r tades t ob e h od ls accouns t i nforeg in set te ldo na c ur rencyande xecutessetl e t men 1 t (3/41) 1 (/4) ( 2/3) 1 (/14) 6 (/11) ( 3/6) 1 (1/24) 2 (/17) paymen t ensui rngP VP ves rus paymen t P ( VP)basis,C ommo nforeg inc ore rsponde nt 15% 25% 14% 100% 33% 17% 12% pe lase bank (6/ 41) 1 (/4) ( 2/14) (1/ 1) ( 2/6) ( 4/24) 2 (/17) chaa rcterz ie h tis mechan s im orprocedur eO 27% 50% 33% 29% 27% 50% 21% 35% ther ( 11/ 41) 2 (/4) ( 1/3) ( 4/14) ( 3/11) 1 (/2) 5 (/24) 6 (/17) 18% 20% 100% 20% 17% 20% b.f Ithereis D oesnotexceed2hours noP vP,what 4 (/22) ( 1/5) (22 /) ( 1/5) ( 2/12) 2 (/10) s i h tetime a lgb et w een h te 55% 80% 71% 100% 40% 50% 60% conf ima r to in E xceeds2hoursbuts ilessthan ofset tl eme nt 24hours 1 (2/22) 4 (/5) ( 5/7) (11 /) 2 (/5) 6 (/12) ( 6/10) ofh tefo e rign cur rency e lg andthe set tl eme ntofE 27% 100% 29% 40% 33% 20% xceeds24hours h ted ome si tc 6 (/22) (2/ 2) 2 (/7) ( 2/5) ( 4/12) 2 (/10) cur rency e lg? Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I NV-N ITERNATO I NALRE T MITANCESANDOTHERCROSS- B ORDERPAYMENTS Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeV l 1 ./2 I NTEGRATO I NBETWEENPAYMENTSYSTE ND MSI F IFERENTCOUNTRE ISandPLANSTODEVELO N PITEGRATO I N TabeV l 3 . USEOFTH N EITERNATO I NALSWI FTNETWORK TabeV l 4 . SENDN IGANDRECEV IINGCOUNTRE IS TabeV l . 5a RSPsTHATREQUR IELC IENSEA /UTHORZ IATO I N TabeV l . 5b RSPsTHATREQUR IELC IENSEA /UTHORZ IATO I N TabeV l . 6 THEUSEOFAGENTSOFRSPs TabeV l . 7a THREEMOS MP TI ORTANTRSPsTYPE NT SI ERMSOFMARKETSHARE TabeV l . 7b THREEMOS MP TI ORTANTRSPsTYPE NT SI ERMSOFMARKETSHARE THREEMO STU SEDPAYMENTMECHANI SMSAN N DISTRUMENTSBYREMI TTANCESENDERSR /ECP IIENTSFORSENDN IGAND/ O RRECEI VING TabeV l 8 .a REMITTANCES THREEMO STU SEDPAYMENTMECHANI SMSAN N DISTRUMENTSBYREMI TTANCESENDERSR /ECP IIENTSFORSENDN IGAND/ O RRECEI VING TabeV l 8 .b REMITTANCES TabeV l . 9 FULFL ILMENTOFTRANSPARENCYREQUR IEMENT NR SI EMI TTANCESERVC IES TabeV l . 10 ELEMENTSSHAPN IGTHECOMPETT IIONENVR IONMENT a Tbe lV1 ./2I N TEGRATO INB ET WE ENPAYMENTSYSTEMS ND I F IFR E N E T JURIS D C ITIONSandPLANSTODEVEO L PINTG E RATO IN ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal Eas P t a A c s f i i i c a& C entr al n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C i n H c g i o h me Asia O ECD Cai rbbean Afrc ia Afi rca a.Dome st icCardSw t ichwiha t 23% dr iecti ntef racetodome st i c car d 40% 33% 17% 25% 50% 22% 30% 17% swt ichinothercounr tyi /es 1 (5/65) ( 4/10) 2 (/6) ( 5/29) 1 (/4) 1 (/2) 2 (/9) 9 (/30) 6 (/35) b.LocalACHwihad t ir ectint era fce 25% 20% 17% 38% 25% 11% 10% 37% oA t CHino t hercount ry/ ies. (16/ 65) ( 2/10) ( 1/6) 1 (1/29) 1 (/4) ( 1/9) 3 (/30 1 ) (3/35) c.LocalACHw i t had r iectn iterf ace 5% 7% 11% 3% 6% oR t TG Sinoh tercount ryi e / s. (36 /5) 2 (/29) 1 (/9) 1 (/30) 2 (/35) d.LocalRTG Sw i t hadie rct 32% 30% 33% 31% 80% 33% 33% 31% n iter facetoR TGSinoh ter counr tyi /es. 2 (1/65) ( 3/10) ( 2/6) 9 (/29) 4 (/5) 3 (/9) ( 10/30 1 ) (1/35) 15% 10% 17% 7% 20% 50% 50% 22% 23% 9% e.Othe. r 1 (0/65) 1 (/10) ( 1/6) 2 (/29) 1 (/5) 2 (/4) ( 1/2) 2 (/9) 7 (/30) 3 (/35) PA L NSTODEVEO L PINTG E RATO IN ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal Eas P t a A c s f i i i c a& C entr al n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C i n H c g i o h me Asia O ECD Cai rbbean Afrc ia Afi rca 44% 50% 50% 44% 67% 50% 44% 46% 40% a. t h Wi i ntwoyeas r 2 (0/45) 3 (/6) ( 3/6) 4 (/9) 2 (/3) 1 (/2) ( 7/16) ( 16/35) ( 4/10) 56% 50% 50% 56% 100% 33% 50% 56% 54% 60% b.nmo I et r ha w ntoyeas r 2 (5/45) 3 (/6) ( 3/6) 5 (/9) (33 /) ( 1/3) 1 (/2) 9 (/16) 1 (9/35) ( 6/10) ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& High Lai tn Middl eE ast Su b- Hi gh C enta rl n Icome Amerc ia& &N orth S out hAsa S i aharan LMI C Paci fi c n icome Asia O ECD Cai rbbean Afrc ia Afi rca Dome st i c CardS wit chw t h i adir ectine trfaceto 16% 50% 33% 100% 20% domesti c cads r wic thin 3 (/19) 1 (/2) ( 1/3) (11 /) 3 (/15) oh tercou nr tyi /es LocalACHw i thadr iect s 16% 100% 14% 20% r n itef racetoACHinother a 3 (/19) (22 /) ( 1/7) 3 (/15) e count ryi /es oy LocalACHw i thadr iect 5% w 25% 25% nt n iter facetoRTGSinother 1 (/19) ( 1/4) ( 1/4) i count ryi /es t Wih LocalRGTSw i t hadie rct 37% 50% 25% 71% 40% 25% . n iter facetoRTG no Si h ter 7 (/19) a count ry/ ies 1 (/2) 1 (/4) 5 (/7) 6 (/15) ( 1/4) 26% 50% 67% 14% 20% 50% Other 5 (/19) 2 (/4) 2 (/3) 1 (/7) 3 (/15) 2 (/4) Dome st i c CardS wit chw t h i adie rctint erfaceto 13% 100% 14% 15% domesti c cads r wic thin 2 (/16) (1/ 1) ( 1/7) 2 (/13) oh tercou nr tyi /es as r LocalACHw i thadr iect e 13% 100% 14% 15% oy n itef racetoACHinother count ryi /es 2 (/16) (11 /) 1 (/7) ( 2/13) w nt LocalACHw i thadr iect 6% 33% 33% a n iter facetoRTGSinother h 1 (/16) 1 (/3) et counr tyi /es 1 (/3) nmor LocalRGTSw i t hadie rct 44% i nter facetoRTG no Si h ter 50% 67% 57% 38% 67% 7 (/16) 1 (/2) 2 (/3) 4 (/7) 5 (/13) 2 (/3) I count ryi /es b. 25% 50% 100% 14% 31% Other 4 (/16) ( 1/2) (2/ 2) 1 (/7) ( 4/13) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbl eV3 .USEOFTHEN ITE R NATI ONALSWI FTNEWO T RK ByReg ion ByI ncomeLee vl Lai tn EastAsia& E urope& Hg ihIncome Mi ddeE l ast& SubS -a haran Go lbal Paci fi c Cent ralAsa i OECD Ameri ca& Nort hAfi rca SouhA t sa i A r fc i a L C MI Hi g n hicome Cai rbbean 1.90%o rmoreofcommerca ilbanksn i 76% 60% 69% 76% 93% 83% 80% 69% 77% 74% yourcount ryaec r onnece tdtoS WIFT 6 (9/91) 3 (/5) ( 11/16) ( 22/29) ( 13/14) 5 (/6) 4 (/5) ( 11/16) 4 (1/53) 2 (8/38) 2.Lessthan90%b utate last50%of 20% 13% 14% 7% 17% 20% 13% 13% 13% 13% comme c rialbanksareconnece tdto SWIFT 1 (2/91) 1 (/5) ( 2/16) ( 4/29) ( 1/14) 1 (/6) 1 (/5) ( 2/16) 7 (/53) 5 (/38) 3.Someb anksoroh terfi nanca il 3% 6% 3% 6% 2% 5% n isi tu tto inscanu seSWIFTthroug h hte Cenr talBank’ s ownconneci t o oS nt WIFT ( 3/91) ( 1/16) ( 1/29) ( 1/16) 1 (/53) 2 (/38) 4.Someb anksoro t herfn ianca il i nst it uto inscanu seS WIFTthrougha 8% 20% 13% 7% 13% 8% 8% SWIFTS ev riceB ue rauo pea rtedbythe 7 (/91) ( 1/5) 2 (/16) 2 (/29) ( 2/16) 4 (/53) 3 (/38) Cenr talBanko ranoh t ern ist iu tto in Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lV4 .REMI TTANCE- SENDI NGVSR . E C I EVI NGCOUNTRE IS ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- Go lbal Eas P t a A c s i f i i a& E c C e u n r r t o a p l e& H Asa O i i ghI n EC c D ome Amerc ia& &N ort h S ouhA t si a Saharan LMI C Hi ghi ncome Cai rbbean Afi rca Afi rca Bohr t emit tancesendi ngandrecev ii ngae r 35% sg ini fc iantnt i hecount ry(eg ..oneofh t w et o 75% 13% 23% 40% 57% 36% 40% 25% e lgsisate last20%o fh teothe) r 1 (9/55) ( 3/4) 1 (/8) ( 3/13) ( 4/10) 4 (/7) ( 4/11) 1 (4/35) 5 (/20) 35% 25% 75% 15% 40% 14% 50% 36% 43% 20% Man iy l e armi t tance- recev in igcounr ty 1 (9/55) ( 1/4) 6 (/8) 2 (/13) 4 (/10) ( 1/7) 1 (/2) 4 (/11) 1 (5/35) 4 (/20) 31% 13% 62% 20% 29% 50% 27% 17% 55% Man iy l e armi t tance- sendn igcounr ty 1 (7/55) 1 (/8) ( 8/13) 2 (/10) 2 (/7) 1 (/2) 3 (/11) ( 6/35) ( 11/20) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lV5 .aRSPsTHATREQUI RELC IENS/ EAUTHORZ IATO IN ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih Go lbal &P aci fi c C enta rl I ncome Ameri ca& North SouhA t saS i aharan LMI C i ncome Asia O ECD Cai rbbean Afi rca Afi rca 7% 8% 18% 14% 8% 9% 3% Notappl i cabe l* 5 (/73) 1 (/12) 2 (/11) 1 (/7) 1 (/13) ( 4/44) ( 1/29) s TheR SPcano f fere rmit tanceservc ies asa 60% 50% 75% 82% 27% 43% 50% 54% 50% 76% k pi rncp ialunderagenerali c lenseas bank, n 4 .(4/73) ( 2/4) 9 (/12 1 ) (8/22 3 ) (/11) ( 3/7) 2 (/4) 7 (/13) 2 (2/44)( 22/29) a exh c angebur eaus,fn ianca ilcooper a i v te ,ec t ialb TheR SPissube j ctoas t pecf ic i i c lensn ig 30% 50% 17% 18% 45% 43% 50% 31% 36% 21% c r ando /rregs ita rti onregi no mei d rertoof fer mme e rmita tnceservi ces asapi rncp ial 2 (2/73) ( 2/4) 2 (/12 4 ) (/22) ( 5/11) ( 3/7) ( 2/4) ( 4/13) 1 (6/44 6 )(/29) o TheRS Po f fes r e rmit tanceservc ieswi thout 1% 8% 2% .C anyi lcenseand/ore rgist rai ton 1 (/73) 1 (/13) 1 (/44) a Th y etpeo feni tt y i snotao l lwedtoof fer 1% 9% 2% e rmit tanceservc iesasPri ncp ial 1 (/73) 1 (/11) 1 (/44) 7% 8% 5% 8% 29% 7% 7% Notappl i cabe l* 5 (/75) 1 (/12 1 ) (/22 1 ) (/13) 2 (/7) 3 (/45 2 ) (/30) s TheR SPcano f fere rmit tanceservi ces asa 9% O 14% 14% 23% 9% 10% lMT pi rncp ialunderagenerali c lenseas bank, exh c angebur eaus,fi nanci alcooper a v t ie ,et c 7 .(/75) 3 (/22) 1 (/7) 3 (/13) 4 (/45 3 ) (/30) a TheR SPissube j ctoas t pecf ic i l i censn ig n 65% 50% 75% 77% 54% 43% 50% 69% 56% 80% io ando /rregs ita rti onregi no mei d rertoof fer t 4 (9/75) ( 2/4) 9 (/12 1 ) (7/22 7 ) (/13) ( 3/7) 2 (/4) 9 (/13) 2 (5/45)( 24/30) a e rmita tnceservi ces asapr incp ial ten r TheRS Po f fes r e rmit tanceservc ieswt ihout 8% 25% 5% 23% 14% 11% 3% n I 6 (/75) . anyi lcenseand/ore rgisr tai ton 1 (/4) 1 (/22 3 ) (/13) ( 1/7) 5 (/45 1 ) (/30) b Th y etpeo feni ty t i snotal l owedtoof fer 11% 25% 17% 15% 50% 8% 18% e rmit tanceservi cesasPrn ici pal 8 (/75) ( 1/4) 2 (/12) 2 (/13) ( 2/4) 1 (/13) 8 (/45) 15% 25% 4% 8% 83% 25% 17% 21% 7% Notappl i cabe l* 1 (1/72) 1 (/4) ( 1/23 1 ) (/12) 5 (/6) 1 (/4) 2 (/12) 9 (/42) ( 2/30) TheR SPcano f fere rmit tanceservc ies asa 11% 9% 13% 17% 25% 8% 10% 13% pi rncp ialunderagenerali c lenseas bank, s exh c angebur eaus,fn ianca ilcooper a i v te ,ec t 8 .(/72) ( 1/11) ( 3/23 2 ) (/12) ( 1/4) 1 (/12) 4 (/42 4 ) (/30) MTO TheR SPissube j ctoas t pecf ic i i c lensn ig 65% 75% 82% 78% 58% 17% 25% 67% 57% 77% l ando /rregs ita rti onregi no mei d rertoof fer a 4 (7/72) ( 3/4) 9 (/11 1 ) (8/23 7 ) (/12) ( 1/6) 1 (/4) 8 (/12) 2 (4/42)( 23/30) c e rmita tnceservi ces asapr incp ial c.Lo TheRS Po f fes r e rmit tanceservi ceswt ihout 4% 4% 17% 5% 3% anyl icenseand/ore rgist rai ton ( 3/72) 1 (/23 2 ) (/12) 2 (/42) ( 1/30) Th y etpeo feni ty t s inotal l owedtoof fer 4% 9% 25% 8% 7% e rmit tanceservi cesasPri ncp ial 3 (/72) 1 (/11) 1 (/4) 1 (/12) 3 (/42) 14% 18% 9% 42% 17% 15% 14% e Notappl i cabe l* g 1 (0/70) 2 (/11 2 ) (/22 5 ) (/12) 1 (/6) ( 6/41) ( 4/29) chan TheR SPcano f fere rmit tanceservc ies asa 13% 9% 17% 33% 25% 17% 7% x pi rncp ialunderagenerali c lenseas bank, E 9 .(/70) 2 (/22 2 ) (/12) 2 (/6) 3 (/12) ( 7/41) ( 2/29) s/ exh c angebur eaus,fn ianca ilcooper a i v te ,ec t s u e TheR SPissube j ctoas t pecf ic i l i censn ig a 39% 67% 27% 50% 17% 17% 25% 58% 32% 48% s re ando /rregs ita rti onregi no mei d rertoof fer u 2 (7/70) ( 2/3) 3 (/11 1 ) (1/22 2 ) (/12) ( 1/6) 1 (/4) 7 (/12) 1 (3/41)( 14/29) u o e rmita tnceservi ces asapr incp ial eb h g TheRS Po f fes r e rmit tanceservc ieswi thout 1% 5% 3% an anyi lcenseand/ore rgist rai ton 1 (/70) 1 (/22) 1 (/29) Exch 33% 33% 55% 27% 25% 33% 75% 17% 37% 28% . Th y etpeo feni ty t s inotal o lwedtoof fer d e rmit tanceservi cesasPri ncp ial 2 (3/70) ( 1/3) 6 (/11 6 ) (/22 3 ) (/12) 2 (/6) 3 (/4) 2 (/12) 1 (5/41)( 8/29) d 28% 25% 18% 22% 17% 50% 50% 45% 29% 27% san Notappl i cabe l* 2 (0/71) ( 1/4) 2 (/11 5 ) (/23 2 ) (/12) ( 3/6) 2 (/4) 5 (/11) 1 (2/41)( 8/30) tv ie s TheR SPcano f fere rmit tanceservc ies asa 18% a 18% 35% 8% 17% 9% 10% 30% n r pi rncp ialunderagenerali c lenseas bank, o e i 1 .(3/71) 2 (/11 8 ) (/23) ( 1/12) 1 (/6) ( 1/11) ( 4/41) ( 9/30) p n exh c angebur eaus,fn ianca ilcooper a i v te ,ec t o u o t i c TheR SPissube j ctoas t pecf ic i i c lensn ig 21% 25% 18% 30% 25% 18% 20% 23% d l e ando /rregs ita rti onregi no mei d rertoof fer a r i 1 (5/71) 1 (/4) 2 (/11) ( 7/23) ( 3/12) ( 2/11) ( 8/41) ( 7/30) c c e rmita tnceservi ces asapr incp ial n ian Thet ypeo fent iy t s inotao l lwedtoof fer 32% 50% 45% 13% 50% 33% 50% 27% 41% 20% .F e rmit tanceservi cesasPri ncp ial 2 (3/71) ( 2/4) 5 (/11 3 ) (/23 6 ) (/12) 2 (/6) 2 (/4) 3 (/11) 1 (7/41)( 6/30) e ) 24% 25% 8% 37% 17% 17% 25% 30% 20% 31% s Notappl i cabe l* I 1 (6/67) 1 (/4) ( 1/12 7 ) (/19 2 ) (/12) 1 (/6) ( 1/4) 3 (/10) 8 (/41 8 ) (/26) MF s( TheR SPcano f fere rmit tanceservc ies asa 6% 8% 16% 2% 12% n pi rncp ialunderagenerali c lenseas bank, o 4 .(/67) ( 1/12 3 ) (/19) 1 (/41 3 ) (/26) ti exh c angebur eaus,fn ianca ilcooper a i v te ,ec t i tu t TheR SPissube j ctoas t pecf ic i l i censn ig s 33% 25% 42% 26% 17% 33% 25% 60% 34% 31% n ando /rregs ita rti onregi no mei d rertoof fer eI e rmita tnceservi ces asapi rncp ial 2 (2/67) ( 1/4) 5 (/12 5 ) (/19) ( 2/12) ( 2/6) ( 1/4) ( 6/10) 1 (4/41 8 )(/26) anc TheRS Po f fes r r emit tanceservc ieswt ihout 3% 5% 8% 2% 4% i fn anyi lcenseand/ore rgist rai ton ( 2/67) ( 1/19 1 ) (/12) 1 (/41 1 ) (/26) c Miro Thet ypeo fent iy t s inotao l lwedtoof fer 34% 50% 42% 16% 58% 50% 50% 10% 41% 23% . f e rmit tanceservi cesasPri ncp ial 2 (3/67) ( 2/4) 5 (/12 3 ) (/19) ( 7/12) ( 3/6) ( 2/4) ( 1/10) 1 (7/41 6 )(/26) 14% 9% 18% 17% 17% 18% 10% 21% Notappl i cabe l* 1 (0/70) 1 (/11 4 ) (/22) ( 2/12) 1 (/6) ( 2/11) ( 4/41) ( 6/29) TheR SPcano f fere rmit tanceservc ies asa 19% 9% 23% 17% 50% 27% 20% 17% k pi rncp ialunderagenerali c lenseas bank, r 1 .(3/70) 1 (/11 5 ) (/22) ( 2/12) 2 (/4) ( 3/11) ( 8/41) ( 5/29) o exh c angebur eaus,fn ianca ilcooper a i v te ,ec t ew t TheR SPissube j ctoas t pecf ic i l i censn ig n 30% 50% 45% 36% 17% 17% 27% 24% 38% l ando /rregs ita rti onregi no mei d rertoof fer a 2 (1/70) 2 (/4) ( 5/11 8 ) (/22 2 ) (/12) 1 (/6) ( 3/11) ( 10/41)( 11/29) t e rmita tnceservi ces asapr incp ial Pos 10% 9% 14% 8% 18% 10% 10% . TheRS Po f fer s e rmit tanceservc ieswt ihout g anyl icenseand/orr egisr tat ion 7 (/70) ( 1/11 3 ) (/22 1 ) (/12) ( 2/11) 4 (/41 3 ) (/29) Thet ypeo fent iy t s inotao l lwedtoof fer 27% 50% 27% 9% 42% 67% 50% 9% 37% 14% e rmit tanceservi cesasPri ncp ial 1 (9/70) ( 2/4) 3 (/11 2 ) (/22 5 ) (/12) 4 (/6) 2 (/4) 1 (/11) 1 (5/41)( 4/29) g 19% 25% 9% 18% 42% 17% 9% 15% 24% n Notappl i cabe l* i 1 (3/70) 1 (/4) ( 1/11 4 ) (/22 5 ) (/12) 1 (/6) 1 (/11) 6 (/41) ( 7/29) vd i s ro e TheR SPcano f fere rmit tanceservc ies asa 11% 18% 9% 17% 50% 9% 15% 7% c sp i pi rncp ialunderagenerali c lenseas bank, v 8 .(/70) 2 (/11) ( 2/22) ( 1/6) ( 2/4) ( 1/11) ( 6/41) ( 2/29) r e exh c angebur eaus,fn ianca ilcooper a i v te ,ec t i e it ys nt TheR SPissube j ctoas t pecf ic i i c lensn ig 39% 50% 36% 45% 17% 17% 73% 37% 41% e e ando /rregs ita rti onregi no mei d rertoof fer n r 2 (7/70) 2 (/4) ( 4/11 1 ) (0/22 2 ) (/12) 1 (/6) 8 (/11) ( 15/41)( 12/29) emo e e rmita tnceservi ces asapr incp ial oh t l i r TheRS Po f fes r r emit tanceservc ieswt ihout 3% 5% 8% 2% 3% b so mo anyi lcenseand/ore rgist rai ton ( 2/70) ( 1/22 1 ) (/12) 1 (/41 1 ) (/29) MNO Thet ypeo fent iy t s inotao l lwedtoof fer 29% 25% 36% 23% 33% 50% 50% 9% 32% 24% . e rmit tanceservi cesasPri ncp ial 2 (0/70) ( 1/4) 4 (/11 5 ) (/22) ( 4/12) ( 3/6) ( 2/4) ( 1/11) 1 (3/41 7 )(/29) h 23% 18% 5% 42% 67% 25% 27% 27% 18% t Notappl i cabe l* e s 1 (6/69) 2 (/11) ( 1/21 5 ) (/12) 4 (/6) 1 (/4) 3 (/11) 1 (1/41)( 5/28) n e r c i e t v TheR SPcano f fere rmit tanceservi ces asa r n 10% 18% 14% 18% 10% 11% ei e pi rncp ialunderagenerali c lenseas bank, s 7 .(/69) 2 (/11 3 ) (/21) ( 2/11) 4 (/41 3 ) (/28) r h exh c angebur eaus,fn ianca ilcooper a i v te ,ec t i ht gthe g TheR SPissube j ctoas t pecf ic i l i censn ig 48% 75% 45% 67% 25% 33% 50% 36% 39% 61% u ando /rregs ita rti onregi no mei d rertoof fer o n 3 (3/69) ( 3/4) 5 (/11 1 ) (4/21 3 ) (/12) ( 2/6) 2 (/4) 4 (/11) 1 (6/41)( 17/28) r i e rmita tnceservi ces asapr incp ial r yth ffe l so 4% 10% 8% 2% 7% e TheRS Po f fer s e rmit tanceservc ieswt ihout v i anyl icenseand/ore rgist rai ton ( 3/69) 2 (/21 1 ) (/12) 1 (/41) ( 2/28) O s MT cu l . x 14% 25% 18% 5% 25% 25% 18% 22% 4% i Th y etpeo feni ty t s inotal o lwedtoof fer e e rmit tanceservc iesasPri ncp ial ( 10/69) 1 (/4) 2 (/11 1 ) (/21 3 ) (/12) 1 (/4) 2 (/11) 9 (/41 1 ) (/28) 46% 50% 25% 38% 75% 50% 50% 50% 56% 30% Notappl i cabe l* 1 (3/28) 1 (/2) ( 1/4) 3 (/8) 3 (/4) ( 2/4) 1 (/2) 2 (/4) 1 (0/18)( 3/10) TheR SPissube j ctt oaspecf ii c i c lensn ig 32% 50% 50% 25% 50% 17% 60% ando /rregs ita rti onregi no mei d rertoof fer r 9 (/28) 2 (/4) 4 (/8) 1 (/4) 2 (/4) 3 (/18 6 ) (/10) e e rmita tnceservi ces asapr incp ial .Oth 7% 13% 25% 6% 10% j TheRS Po f fer s e rmit tanceservc ieswt ihout anyl icenseand/orr egist rai ton 2 (/28) ( 1/8) 1 (/4) 1 (/18 1 ) (/10) Th y etpeo feni ty t i snotao l lwedtoof fer 14% 50% 25% 50% 25% 22% e rmit tanceservi cesasPri ncp ial 4 (/28) 1 (/2) 1 (/4) ( 1/2) ( 1/4) 4 (/18) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV5 .bRSPsTHATREQUI RELC IENS/ EAUTHORZ IATO IN ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- EastAsia East& Hg ih Go lbal &P aci fi c C enta rl I ncome Ameri ca& North SouhA t saS i aharan LMI C i ncome Asia O ECD Cai rbbean Afi rca Afi rca 7% 8% 18% 14% 8% 9% 3% a.Commec rialbanks 5 (/73) 1 (/12) 2 (/11) 1 (/7) 1 (/13) ( 4/44) ( 1/29) 7% 8% 5% 8% 29% 7% 7% b.n Iten rat ionalMTOs 5 (/75) 1 (/12 1 ) (/22 1 ) (/13) 2 (/7) 3 (/45 2 ) (/30) 15% 25% 4% 8% 83% 25% 17% 21% 7% c.LocalMTOs 1 (1/72) 1 (/4) ( 1/23 1 ) (/12) 5 (/6) 1 (/4) 2 (/12) 9 (/42) ( 2/30) d.Exchangebur eaus/Exchange 14% 18% 9% 42% 17% 15% 14% houses 1 (0/70) 2 (/11 2 ) (/22 5 ) (/12) 1 (/6) ( 6/41) ( 4/29) e* e.Fn ianca ilcoopea rtv iesandcr edt i 28% 25% 18% 22% 17% 50% 50% 45% 29% 27% bl uno ins ( 20/71) a 1 (/4) ( 2/11 5 ) (/23 2 ) (/12) 3 (/6) 2 (/4) ( 5/11) ( 12/41) ( 8/30) ppi lc 24% a 25% 8% 37% 17% 17% 25% 30% 20% 31% t . f c Mirof inanc n eIsi t tui tons(MFs I) o 1 (6/67) 1 (/4) ( 1/12 7 ) (/19 2 ) (/12) 1 (/6) ( 1/4) 3 (/10) 8 (/41 8 ) (/26) N 14% 9% 18% 17% 17% 18% 10% 21% g.Posa tlnew tok r 1 (0/70) 1 (/11 4 ) (/22) ( 2/12) 1 (/6) ( 2/11) ( 4/41) ( 6/29) h.MNOsorotherent ii e t spr ovd ii ng 19% 25% 9% 18% 42% 17% 9% 15% 24% mobl iemoneyservc ies ( 13/70) 1 (/4) 1 (/11) ( 4/22 5 ) (/12) 1 (/6) ( 1/11) 6 (/41 7 ) (/29) . iMT Osofe frn igther iser vices 23% 18% 5% 42% 67% 25% 27% 27% 18% excl usv iel y h troug h hteine trnet 1 (6/69) ( 2/11) ( 1/21) ( 5/12) ( 4/6) 1 (/4) 3 (/11) 1 (1/41 5 ) (/28) 46% 50% 25% 38% 75% 50% 50% 50% 56% 30% . jOther 1 (3/28) 1 (/2) ( 1/4) 3 (/8) 3 (/4) ( 2/4) 1 (/2) 2 (/4) 1 (0/18) ( 3/10) eas 60% 50% 75% 82% 27% 43% 50% 54% 50% 76% a.Commec rialbanks s 4 (4/73) ( 2/4) 9 (/12 1 ) (8/22 3 ) (/11) ( 3/7) 2 (/4) 7 (/13) 2 (2/44)( 22/29) li lcen 9% 14% 14% 23% 9% 10% ra b.n Iten rat ionalMTOs e . 7 (/75) 3 (/22) 1 (/7) ( 3/13) 4 (/45 3 ) (/30) n c t e e ag e, 11% 9% 13% 17% 25% 8% 10% 13% v r i c.LocalMTOs t e a 8 (/72) d 1 (/11 3 ) (/23 2 ) (/12) 1 (/4) 1 (/12) 4 (/42 4 ) (/30) r n e u p l o a o d.Exchangebur eaus/Exchange 13% 9% 17% 33% 25% 17% 7% p i c c l houses 9 (/70) 2 (/22) ( 2/12) 2 (/6) ( 3/12) ( 7/41) ( 2/29) a n i ri c sap nan e.Fn ianca ilcoopea rtv iesandcr edt i 18% 18% 35% 8% 17% 9% 10% 30% i f sa , uno ins ( 13/71) 2 (/11) ( 8/23 1 ) (/12) 1 (/6) 1 (/11) 4 (/41) ( 9/30) s e u c a i e v r r 6% u 8% 16% 2% 12% e eb . f c Mirof inanc n eIsi t tui tons(MFs I) es 4 (/67) ( 1/12 3 ) (/19) 1 (/41 3 ) (/26) g c n n a ta h t 19% 9% 23% 17% 50% 27% 20% 17% mi c g.Posa tlnew tok r ex 1 (3/70) 1 (/11 5 ) (/22) ( 2/12) 2 (/4) ( 3/11) ( 8/41) ( 5/29) e , r k r n fe a f b h.MNOsorotherent ii t e spr ovd ii ng 11% 18% 9% 17% 50% 9% 15% 7% no mobl iemoneyservc ies 8 (/70) ( 2/11 2 ) (/22) 1 (/6) ( 2/4) 1 (/11) 6 (/41 2 ) (/29) SPca . iMT Osofe fri ngthei rser vices 10% 18% 14% 18% 10% 11% eR excu lsi vey l h troug h hteine trnet 7 (/69) 2 (/11) ( 3/21) 2 (/11) 4 (/41 3 ) (/28) r Th 30% 50% 17% 18% 45% 43% 50% 31% 36% 21% e a.Commec rialbanks f f 2 (2/73) ( 2/4) 2 (/12 4 ) (/22 5 ) (/11) ( 3/7) 2 (/4) 4 (/13) 1 (6/44) ( 6/29) roo t 65% e 50% 75% 77% 54% 43% 50% 69% 56% 80% d b.n Iten rat ionalMTOs r 4 (9/75) ( 2/4) 9 (/12 1 ) (7/22 7 ) (/13) ( 3/7) 2 (/4) 9 (/13) 2 (5/45)( 24/30) no mei 65% 75% 82% 78% 58% 17% 25% 67% 57% 77% i c.LocalMTOs g 4 (7/72) ( 3/4) 9 (/11 1 ) (8/23 7 ) (/12) ( 1/6) 1 (/4) 8 (/12) 2 (4/42)( 23/30) nre l o i a t d.Exchangebur eaus/Exchange 39% 67% 27% 50% 17% 17% 25% 58% 32% 48% p a i r c t houses 2 (7/70) 2 (/3) 3 (/11) ( 11/22 2 ) (/12) 1 (/6) ( 1/4) 7 (/12) 1 (3/41 1 )(4/29) n s i i r g sap re 21% r e.Fn ianca ilcoopea rti vesandcr edt i 25% 18% 30% 25% 18% 20% 23% o / sa uno ins ( 15/71) 1 (/4) 2 (/11 7 ) (/23 3 ) (/12) 2 (/11) 8 (/41) ( 7/30) nd e ga rvc i n 33% 25% 42% 26% 17% 33% 25% 60% 34% 31% i e . f c Mirof inanc n eIsi t tui tons(MFs I) s es n 2 (2/67) ( 1/4) 5 (/12 5 ) (/19 2 ) (/12) ( 2/6) 1 (/4) 6 (/10) 1 (4/41) ( 8/26) e c ic n cl ta i t 30% 50% 45% 36% 17% 17% 27% 24% 38% f mi i g.Posa tlnew tok r c 2 (1/70) 2 (/4) ( 5/11 8 ) (/22 2 ) (/12) 1 (/6) ( 3/11) ( 10/41)( 11/29) e re oasp h.MNOsorothereni tt i e spr ovi dn ig 39% 50% 36% 45% 17% 17% 73% 37% 41% tt mobl iemoneyservc ies ( 27/70) 2 (/4) 4 (/11) ( 10/22 2 ) (/12) 1 (/6) 8 (/11) 1 (5/41 1 )(2/29) ube jc . iMT Osofe frn igther iser vices 48% 75% 45% 67% 25% 33% 50% 36% 39% 61% ss Pi excl usv iel y h troug h hteint ernet ( 33/69) 3 (/4) 5 (/11 1 ) (4/21 3 ) (/12) 2 (/6) 2 (/4) 4 (/11) 1 (6/41 1 )(7/28) eRS 32% 50% 50% 25% 50% 17% 60% . jOther Th 9 (/28) 2 (/4) 4 (/8) 1 (/4) 2 (/4) 3 (/18 6 ) (/10) 1% 8% 2% n a.Commec rialbanks o i 1 (/73) 1 (/13) 1 (/44) s ita rt 8% 25% 5% 23% 14% 11% 3% eg b.n Iten rat ionalMTOs r 6 (/75) 1 (/4) 1 (/22 3 ) (/13) 1 (/7) 5 (/45 1 ) (/30) ndo /r 4% 4% 17% 5% 3% ea c.LocalMTOs 3 (/72) ( 1/23 2 ) (/12) 2 (/42 1 ) (/30) i ylcens d.Exchangebur eaus/Exchange 1% 5% 3% n houses ( 1/70) ( 1/22) ( 1/29) houta 3% 5% 8% 2% 4% it . f c Mirof inanc n eIsi t tui tons(MFs I) sw 2 (/67) ( 1/19 1 ) (/12) 1 (/41 1 ) (/26) v rice 10% 9% 14% 8% 18% 10% 10% e g.Posa tlnew tok r es 7 (/70) 1 (/11 3 ) (/22 1 ) (/12) 2 (/11) ( 4/41) ( 3/29) a tnc h.MNOsorotherent ii e t spo rvi dn ig 3% 5% 8% 2% 3% t mi mobl iemoneyservc ies ( 2/70) ( 1/22) ( 1/12) ( 1/41) ( 1/29) esr r e . iMT Osofe frn igther isev rices 4% 10% 8% 2% 7% Pof f excu lsi vey l h troug h hteine trnet ( 3/69) 2 (/21 1 ) (/12) 1 (/41) ( 2/28) eRS 7% 13% 25% 6% 10% h . jOther T 2 (/28) ( 1/8) 1 (/4) 1 (/18 1 ) (/10) 1% 9% 2% a.Commec rialbanks 1 (/73) 1 (/11) 1 (/44) p ial 11% 25% 17% 15% 50% 8% 18% c b.n Iten rat ionalMTOs n i 8 (/75) 1 (/4) 2 (/12) 2 (/13) 2 (/4) 1 (/13) ( 8/45) sasPr 4% 9% 25% 8% 7% c.LocalMTOs e 3 (/72) ( 1/11) 1 (/4) 1 (/12) 3 (/42) esev ric d.Exchangebur eaus/Exchange 33% 33% 55% 27% 25% 33% 75% 17% 37% 28% c houses ( 23/70) 1 (/3) 6 (/11) ( 6/22 3 ) (/12) 2 (/6) ( 3/4) 2 (/12) 1 (5/41 8 ) (/29) t mia tn e.Fi nanci alcooper ati vesandcr edi t 32% 50% 45% 13% 50% 33% 50% 27% 41% 20% rre uno ins ( 23/71) 2 (/4) 5 (/11) ( 3/23 6 ) (/12) 2 (/6) ( 2/4) 3 (/11) 1 (7/41 6 ) (/30) oof fe 34% 50% 42% 16% 58% 50% 50% 10% 41% 23% dt . f c Mirof inanc n eIsi t tui tons(MFs I) 2 (3/67) ( 2/4) 5 (/12 3 ) (/19 7 ) (/12) ( 3/6) 2 (/4) 1 (/10) 1 (7/41) ( 6/26) al lowe 27% 50% 27% 9% 42% 67% 50% 9% 37% 14% t g.Posa tlnew tok r o 1 (9/70) ( 2/4) 3 (/11 2 ) (/22 5 ) (/12) ( 4/6) 2 (/4) 1 (/11) 1 (5/41) ( 4/29) iyi t sn h.MNOsorothereni tt i e spr ovi dn ig 29% 25% 36% 23% 33% 50% 50% 9% 32% 24% nt mobl iemoneyservc ies 2 (0/70) 1 (/4) 4 (/11 5 ) (/22 4 ) (/12) ( 3/6) 2 (/4) ( 1/11) 1 (3/41 7 ) (/29) peofe i .MT Osoff ern igthei rser vices 14% 25% 18% 5% 25% 25% 18% 22% 4% y et excl usv iel y h troug h hteine trnet 1 (0/69) 1 (/4) 2 (/11 1 ) (/21 3 ) (/12) 1 (/4) 2 (/11) 9 (/41 1 ) (/28) Th 14% 50% 25% 50% 25% 22% . jOther 4 (/28) 1 (/2) 1 (/4) ( 1/2) 1 (/4) 4 (/18) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. TabeV l 6AGENTSOFRSPs ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& High Lat in d MidleE ast Su b- Hg ih n Icome Amerc ia& &N orh S t ouhA t si a Saharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca E6)s I t heuseofagens t ofRSPs 91% 80% 86% 100% 100% 63% 100% 93% 88% 97% pemi r t ted? 7 (3/80) ( 4/5) 1 (2/14 2 ) (42 /4 1 ) (21 /2) 5 (/8) (33 /) 1 (3/14) 4 (2/48 3 ) (1/32) 69% 50% 60% 82% 63% 44% 100% 73% 69% 69% a.Commec rialbanks 6 (4/93) ( 3/6) 9 (/15) 2 (3/28 1 ) (0/16) 4 (/9) (4/ 4) 1 (1/15) 3 (7/54) ( 27/39) b.LocalMTOs(. ie.act i n gasagens t of 61% 33% 60% 71% 69% 33% 50% 67% 56% 69% n iten rati onalMTOs) 5 (7/93) ( 2/6) ( 9/15) 2 (0/28 1 ) (1/16) ( 3/9) 2 (/4) ( 10/15) 3 (0/54 2 ) (7/39) 47% 50% 33% 64% 31% 33% 25% 60% 43% 54% c.Exchangebue raus 4 (4/93) ( 3/6) 5 (/15) 1 (8/28) 5 (/16) 3 (/9) 1 (/4) 9 (/15) 2 (3/54) ( 21/39) d.Fn ianci alcooper ati vesandce rdi t 34% 17% 27% 57% 50% 20% 28% 44% uno ins ( 32/93) ( 1/6) 4 (/15) 1 (6/28) 8 (/16) 3 (/15) 1 (5/54) ( 17/39) 32% 17% 40% 32% 31% 50% 47% 37% 26% e.MFs I 3 (0/93) 1 (/6) ( 6/15) 9 (/28) 5 (/16) 2 (/4) 7 (/15) ( 20/54) ( 10/39) 51% 33% 67% 68% 38% 50% 53% 46% 56% . fPosa tlnew tok r 4 (7/93) 2 (/6) ( 10/15 1 ) (9/28) 6 (/16) 2 (/4) 8 (/15) 2 (5/54) ( 22/39) g.MNOsorotherent ii e t spr ovd in ig 46% 33% 47% 54% 25% 33% 75% 60% 48% 44% mobi l emo neyservc ies 4 (3/93) 2 (/6) ( 7/15) 1 (5/28) 4 (/16) ( 3/9) 3 (/4) ( 9/15) 2 (6/54 1 ) (7/39) h.Ret ailoul tes t ( supermarket , 42% 17% 47% 61% 31% 50% 47% 37% 49% phar ma ce is,gasstai tons) 3 (9/93) ( 1/6) 7 (/15) 1 (7/28) ( 5/16) ( 2/4) ( 7/15) 2 (0/54 1 ) (9/39) 11% 20% 11% 13% 11% 7% 11% 10% . iOther 1 (0/93) 3 (/15) 3 (/28) 2 (/16) 1 (/9) ( 1/15) ( 6/54) ( 4/39) f IYes,istheuseofsub-agens ( t . e i . 31% 17% 13% 39% 19% 22% 50% 53% 30% 33% agens t ofRSPs’agent s)per mite td? 2 (9/93) 1 (/6) ( 2/15) 1 (1/28) 3 (/16) ( 2/9) ( 2/4) 8 (/15) ( 16/54 1 ) (3/39) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV. 7aTHREEMOSTMP I ORTANTRSPsTYPESNT I R E MSOFMARKETSHARE ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- EastAsia East& Go lbal &P aci fi c C enta rl I ncome Ameri ca& North SouhA t si a Saharan L C MI Hg ihi ncome Asia O ECD Cai rbbean Afi rca Afi rca MOST 36% 43% 33% 28% 22% 56% 50% 50% 44% 23% 1.Comme rca ilbanks(vab i ankn ig channel s eg ..ascorr espondent MP I ORTANT ( 361 /01) 3 (/7) ( 6/18) 8 (/29) 4 (/18) 5 (/9) ( 2/4) 8 (/16) 2 (7/61) ( 9/40) banks,SWIFTme ssagn igetc) . SECO ND 17% 28% 11% 25% 11% 23% 16% MOST MP I ORT ANT 1 (6/ 101) 3 (/18) ( 8/29) ( 1/9) ( 4/16) 7 (/61) 9 (/40) THR I DMO ST 1 2% 14% 11% 3% 28% 11% 25% 6% 13% 10% MP I ORTANT (121 /01) 1 (/7) 2 (/18) 1 (/29) 5 (/18) ( 1/9) ( 1/4) ( 1/16) ( 8/61) 4 (/40) MOST 14% 17% 7% 17% 22% 25% 19% 18% 8% 2.Commerca ilbanksasagens t of ornp i art nes rh i pswihMT t Os MP I ORTANT ( 141 /01) 3 (/18) ( 2/29) ( 3/18) ( 2/9) 1 (/4) 3 (/16) 1 (1/61) ( 3/40) SECO ND 14% 17% 10% 11% 22% 50% 44% 26% 10% 20% MOST MP I ORT ANT 2 (0/ 101) 1 (/7) 3 (/18) 3 (/29) ( 2/18) 2 (/9) 2 (/4) ( 7/16) ( 16/61) 4 (/40) THR I DMO ST 1 0% 22% 17% 6% 7% 15% MP I ORTANT (101 /01) 4 (/18) 5 (/29) 1 (/16) ( 4/61) 6 (/40) MOST 19% 28% 28% 11% 25% 19% 15% 25% 3.n Iter nato inalMTOs e (.g.Wese trn Uni on,Mo neyGram,UAE MP I ORTANT ( 191 /01) 5 (/18) ( 8/29) 2 (/18) 1 (/4) ( 3/16) ( 9/61) 1 (0/40) Exchange,Ra i,ec t.) SECO ND 43% 11% 14% 28% 6% 16% 13% 15% MOST MP I ORT ANT 1 (5/ 101) 3 (/7) ( 2/18) 4 (/29) ( 5/18) 1 (/16) ( 10/61) ( 5/40) THR I DMO ST 1 1% 10% 6% 22% 25% 25% 11% 10% MP I ORTANT (111 /01) 3 (/29) ( 1/18) ( 2/9) 1 (/4) 4 (/16) ( 7/61) 4 (/40) MOST 9% 14% 6% 11% 11% 25% 19% 11% 5% 4.LocalMTOs MP I ORTANT 9 (/101) 1 (/7) ( 1/18) ( 2/18) 1 (/9) 1 (/4) ( 3/16) ( 7/61) 2 (/40) SECO ND 11% 10% 11% 11% 6% 7% 13% 9% MOST MP I ORT ANT 9 (/101) 2 (/18) ( 3/29) 2 (/18) 1 (/9) 1 (/16) ( 4/61) 5 (/40) THR I DMO ST 8% 11% 10% 6% 25% 6% 8% 8% MP I ORTANT 8 (/101) 2 (/18) ( 3/29) 1 (/18) 1 (/4) 1 (/16) ( 5/61) 3 (/40) MOST 3% 3% 11% 6% 3% 3% 6.Exchangebue raus MP I ORTANT 3 (/101) 1 (/29) ( 1/9) 1 (/16) 2 (/61) 1 (/40) SECO ND 6% 11% 25% 13% 7% 3% MOST 5% MP I ORT ANT 5 (/101) 1 (/18) ( 1/9) ( 1/4) ( 2/16) 4 (/61) 1 (/40) THR I DMO ST 5% 11% 11% 13% 8% MP I ORTANT 5 (/101) 2 (/18) ( 1/9) 2 (/16) 5 (/61) MOST 1% 3% 3% 7.MFs I I MPORTANT ( 1/101) 1 (/29) 1 (/40) SECO ND 6% 25% 13% 7% 4% MOST MP I ORT ANT 4 (/101) 1 (/18) ( 1/4) 2 (/16) 4 (/61) THR I DMO ST 3% 11% 13% 5% MP I ORTANT 3 (/101) 1 (/9) 2 (/16) 3 (/61) MOST 3% 11% 3% 2% 5% 8.Posa tlnew tok r MP I ORTANT 3 (/101) 2 (/18) ( 1/29) 1 (/61) ( 2/40) SECO ND 3% 6% 25% 6% 5% 3% 4% MOST MP I ORT ANT 4 (/101) 1 (/29) ( 1/18) ( 1/4) 1 (/16) 3 (/61) 1 (/40) THR I DMO ST 1 0% 10% 44% 11% 8% MP I ORTANT (101 /01) 3 (/29) ( 7/16) 7 (/61) ( 3/40) MOST 8% 7% 22% 25% 19% 10% 5% 9.MN Os oroh ternon- bank po rvides r of fei rngmobiemo l ney MP I ORTANT ( 8/101) 2 (/29) ( 2/9) ( 1/4) 3 (/16) ( 6/61) 2 (/40) sev rices SECO ND 7% 5% 2% MOST MP I ORT ANT 2 (/101) ( 2/29) ( 2/40) THR I DMO ST 6% 29% 6% 11% 13% 8% 3% MP I ORTANT 6 (/101) 2 (/7) 1 (/18) ( 1/9) ( 2/16) 5 (/61) 1 (/40) SECO ND 6% 11% 2% 3% 10.Fn iancialo c oper ati vesand 2% MOST ce rdituno ins MP I ORT ANT 2 (/101) ( 1/18) 1 (/9) ( 1/61) ( 1/40) THR I DMO ST 6% 6% 6% 25% 19% 10% MP I ORTANT 6 (/101) 1 (/18) ( 1/18) ( 1/4) ( 3/16) 6 (/61) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV. 7bTHREEMOSTMP I ORTANTRSPsTYPESNT I R E MSOFMARKETSHARE ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal EastAsia C entr al n Icome Ameri ca& East& SouhA t sa S i aharan L C MI Hg i n hicome &P acf ii c North Asia O ECD Cai rbbean Afi rca Afi rca 1.Comme c rialbanks(vab i ankn ig 36% c h annel se.g.ascorr espondentbanks, 43% 33% 28% 22% 56% 50% 50% 44% 23% SWIFTme ssagn ige c t.) 3 (61 /01) 3 (/7) 6 (/18) 8 (/29) 4 (/18) 5 (/9) ( 2/4) 8 (/16) ( 27/61) 9 (/40) 2.Commerca ilbanksasagent s oforn i 14% 17% 7% 17% 22% 25% 19% 18% 8% pat rnes rhi psw hMT i t O s ( 141 /01) 3 (/18) 2 (/29) 3 (/18) ( 2/9) 1 (/4) ( 3/16) 1 (1/61) 3 (/40) 3.n Iten rato inalMTOs(eg ..Wese trn 19% Uni on,Mo neyGram,UAEExh c ange, 28% 28% 11% 25% 19% 15% 25% Ra i,etc) . 1 (91 /01) 5 (/18) ( 8/29) ( 2/18) ( 1/4) ( 3/16) 9 (/61) 1 (0/40) ANT 9% 14% 6% 11% 11% 25% 19% 11% 5% T 4.LocalMTOs R 9 (/101) 1 (/7) ( 1/18) 2 (/18) 1 (/9) 1 (/4) 3 (/16) 7 (/61) ( 2/40) MP TI O 3% 3% 11% 6% 3% 3% 6.Exchangebue raus 3 (/101) S 1 (/29) ( 1/9) 1 (/16) 2 (/61) 1 (/40) MO 1% 3% 3% 7.MFs I 1 (/101) 1 (/29) ( 1/40) 3% 11% 3% 2% 5% 8.Posa tlnew tok r 3 (/101) ( 2/18) 1 (/29) 1 (/61) 2 (/40) 9.MNO soroh ternon- ban kprovd ies r 8% 7% 22% 25% 19% 10% 5% of fer ingmobi lemoney sev rices ( 8/101) 2 (/29) 2 (/9) 1 (/4) 3 (/16) 6 (/61) 2 (/40) 1.Comme c rialbanks(vab i ankn ig 16% h c annel se.g.ascore rspondentbanks, 17% 28% 11% 25% 11% 23% SWIFTme ssagn ige c t.) 1 (61 /01) 3 (/18) ( 8/29) ( 1/9) ( 4/16) ( 7/61) 9 (/40) 2.Commerci albanksasagent s oforn i 20% 14% 17% 10% 11% 22% 50% 44% 26% 10% pat rnes rhi psw t hMT i O s ( 201 /01) 1 (/7) 3 (/18) 3 (/29) ( 2/18) ( 2/9) 2 (/4) ( 7/16) 1 (6/61) 4 (/40) 3.n Iten rato inalMTOs(eg ..Wese trn 15% Uno in,Mo neyGram,UAEExc h ange, 43% 11% 14% 28% 6% 16% 13% Ra i,etc) . 1 (51 /01) 3 (/7) ( 2/18) 4 (/29) ( 5/18) ( 1/16) 1 (0/61) ( 5/40) ANT 9% T 11% 10% 11% 11% 6% 7% 13% R 4.LocalMTOs 9 (/101) 2 (/18) 3 (/29) 2 (/18) 1 (/9) ( 1/16) ( 4/61) ( 5/40) MP TI O 5% 6% 11% 25% 13% 7% 3% 6.Exchangebue raus S 5 (/101) 1 (/18) 1 (/9) 1 (/4) 2 (/16) 4 (/61) ( 1/40) DMO 4% 6% 25% 13% 7% N 7.MFs I O 4 (/101) ( 1/18) 1 (/4) 2 (/16) 4 (/61) SEC 4% 3% 6% 25% 6% 5% 3% 8.Posa tlnew tok r 4 (/101) 1 (/29) 1 (/18) 1 (/4) 1 (/16) 3 (/61) ( 1/40) 9.MNO soroh ternon- ban kprovd ier s 2% 7% 5% of fer ingmobl iemoney sev rices 2 (/101) 2 (/29) 2 (/40) 10.Fi nanca ilo c opea rtv iesandce rdi t 2% 6% 11% 2% 3% uno ins 2 (/101) 1 (/18) 1 (/9) 1 (/61) 1 (/40) 1.Comme c rialbanks(vab i ankn ig 12% c h annel se.g.ascorr espondentbanks, 14% 11% 3% 28% 11% 25% 6% 13% 10% SWIFTme ssagn ige c t.) 1 (21 /01) 1 (/7) 2 (/18) 1 (/29) 5 (/18) 1 (/9) ( 1/4) 1 (/16) ( 8/61) 4 (/40) 2.Commerca ilbanksasagent s oforn i 10% 22% 17% 6% 7% 15% pat rner shi psw hMT i t O s ( 101 /01) 4 (/18) 5 (/29) 1 (/16) 4 (/61) 6 (/40) 3.n Iter nato inalMTOs(eg ..West ern 11% 10% 6% 22% 25% 25% 11% 10% Uno in,Mo neyGram,UAEExc h ange, Ra i,etc) . 1 (11 /01) 3 (/29) ( 1/18) 2 (/9) ( 1/4) ( 4/16) 7 (/61) 4 (/40) NT 8% A 11% 10% 6% 25% 6% 8% 8% T 4.LocalMTOs 8 (/101) 2 (/18) 3 (/29) 1 (/18) 1 (/4) ( 1/16) ( 5/61) ( 3/40) MP TI OR 5% 11% 11% 13% 8% 6.Exchangebue raus 5 (/101) ( 2/18) 1 (/9) 2 (/16) 5 (/61) DMOS 3% 11% 13% 5% 7.MFs I R 3 (/101) 1 (/9) ( 2/16) ( 3/61) THI 10% 10% 44% 11% 8% 8.Posa tlnew tok r 1 (01 /01) ( 3/29) 7 (/16) 7 (/61) 3 (/40) 9.MNO soroh ternonb -an kprovd ies r 6% 29% 6% 11% 13% 8% 3% of fer ingmobi lemoney sev rices ( 6/101) 2 (/7) 1 (/18) 1 (/9) 2 (/16) 5 (/61) 1 (/40) 10.Fi nanca ilo c opea rtv iesandce rdt i 6% 6% 6% 25% 19% 10% uno ins 6 (/101) ( 1/18) 1 (/18) ( 1/4) ( 3/16) 6 (/61) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV. 8aTHREEMO STUSEDPAYMENT MECHANS IMS ANDINSTRUMENTSBYREMI TTANCE SN E DERSR /ECI PIN E S T F O RSN E DI NGA ND/ORRECEV IINGRE T MITANCES ByRego in ByI ncomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Go lbal Paci fc i Asia O ECD Car ibbean Afri ca Afi rca n icome T D 38% 29% 44% 17% 50% 22% 75% 63% 48% 24% S E 1.Cash(vaMT i Os,banksoroh ter MO S 3 (91 /02) 2 (/7) 8 (/18) 5 (/30) 9 (/18) 2 (/9) 3 (/4) 1 (0/16) 2 (9/61) ( 10/41) U e rgulat edservi cepo r vi des r) D T N D S 15% 17% 17% 11% 33% 13% 13% 17% E O T MO S C 1 (51 /02) 3 (/18) 5 (/30) 2 (/18) 3 (/9) ( 2/16) ( 8/61) ( 7/41) U D SE D 5% 10% 22% 2% 10% S R E I MO S 5 (/102) H 3 (/30) 2 (/9) ( 1/61) ( 4/41) U T T D 10% 14% 11% 7% 22% 19% 11% 7% S E 2.Cash(vau i ne rgua ltedsev rice MO S 1 (01 /02) 1 (/7) 2 (/18) 2 (/30) 2 (/9) ( 3/16) ( 7/61) ( 3/41) U po rvides r orf amiy lme mbes r / r fe inds) D T N D 9% 17% 6% 25% 25% 15% S E O T MO S C 9 (/102) 3 (/18) 1 (/18) 1 (/4) 4 (/16) 9 (/61) U D SE D 8% 11% 7% 6% 19% 10% 5% S R E I MO S 8 (/102) H 2 (/18) 2 (/30) 1 (/18) ( 3/16) 6 (/61) 2 (/41) U T T D 3% 14% 3% 6% 3% 2% S E 3.Chequeorsmi i l arpaper -based MO S 3 (/102) 1 (/7) 1 (/30) ( 1/16) 2 (/61) 1 (/41) U paymenti nsr tument(e. g.bank da rft s,moneyordes r) D T N D 3% 6% 22% 3% 2% S E O T MO S C 3 (/102) ( 1/18) 2 (/9) 2 (/61) 1 (/41) U D SE D 11% 6% 3% 17% 50% 25% 16% 2% S R E I MO S 1 (11 /02) H 1 (/18) 1 (/30) 3 (/18) 2 (/4) 4 (/16) 1 (0/61) ( 1/41) U T T D 20% 11% 33% 17% 33% 25% 6% 13% 29% S E 4.Ta r nsf ern it ii atedfo rm( sendes r)/ MO S 2 (01 /02) 2 (/18 1 ) (0/30) ( 3/18) ( 3/9) 1 (/4) 1 (/16) 8 (/61) ( 12/41) U ords iburse n dito(r eceiver s)ab ank account D T N D 25% 29% 28% 17% 28% 50% 44% 30% 20% S E O MO S C 2 (61 /02) 2 (/7) ( 5/18) 5 (/30) 5 (/18) 2 (/4) 7 (/16) 1 (8/61) ( 8/41) U D SE T D 9% 22% 3% 11% 11% 6% 11% 5% S R E I MO S 9 (/102) H 4 (/18) 1 (/30) 2 (/18) 1 (/9) 1 (/16) 7 (/61) ( 2/41) U T T D 2% 6% 25% 3% S E 5.Payment car ds i n lkedtoab ank MO S 2 (/102) 1 (/18) 1 (/4) ( 2/61) U accountnt i hes endn igc ounr ty, enabi lngthereci pientt op ayor D wt ihdrawcasha tATMs inrecev in ig T N D 6% 14% 6% 7% 6% 6% 5% 7% S E O counr ty T MO S C 6 (/102) 1 (/7) ( 1/18) ( 2/30) ( 1/18) ( 1/16) ( 3/61) ( 3/41) U D SE D 7% 11% 11% 11% 25% 6% 7% 7% S R E I MO S 7 (/102) 2 (/18) 2 (/18) 1 (/9) 1 (/4) ( 1/16) ( 4/61) ( 3/41) H U T T D 1% 6% 2% S E 6.Prepadc i ad rs ( ie ..i lnkedtoan MO S 1 (/102) 1 (/18) ( 1/61) U emo - neyw al let )fundedby h te senderande nabl i ngtherecipe into t D payorw t ihdr awc ashatAT Ms n i T N D 1% 6% 2% S E O e rceivi ngc ounr ty T MO S C 1 (/102) 1 (/16) ( 1/61) U D SE D 8% 14% 6% 7% 6% 25% 13% 10% 5% S R E I MO S 8 (/102) H 1 (/7) ( 1/18) ( 2/30) ( 1/18) ( 1/4) ( 2/16) ( 6/61) ( 2/41) U T T D 4% 25% 19% 7% S E 7.Ta rnsf erint ii atedfo rm( sendes r)/ MO S 4 (/102) 1 (/4) ( 3/16) ( 4/61) U ords ibus redinto(e rceives r)a mobiemo l neywale lt D T N D 3% 6% 13% 5% S E O T MO S C 3 (/102) 1 (/18) 2 (/16) ( 3/61) U D SE D 9% 29% 10% 6% 19% 10% 7% S R E I MO S 9 (/102) 2 (/7) 3 (/30) 1 (/18) 3 (/16) 6 (/61) ( 3/41) H U T T D 4% 3% 11% 13% 5% 2% S E 9.Ta rnsfern iit iae tdon l i neand MO S 4 (/102) 1 (/30) 1 (/9) ( 2/16) 3 (/61) 1 (/41) U u fndedthroughap ayment n isr tume ntpo rvidedbyathi rdpary t D e (.g.bankaccountorpaymentcad r) T N D 3% 6% 7% 2% 5% S E O T MO S C 3 (/102) ( 1/18) 2 (/30) 1 (/61) 2 (/41) U D SE D 6% 6% 3% 6% 11% 25% 6% 7% 5% S R E I MO S 6 (/102) H 1 (/18) 1 (/30) 1 (/18) 1 (/9) ( 1/4) ( 1/16) ( 4/61) ( 2/41) U T Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV. 8bTHREEMO STUSEDPAYME NTMECHANIMS S ANDINSTRUMENTSBYREMI TTANCE SN E DERSR /ECI PIN E S T F O RSENDI NGA ND/ORRECEV IINGRE T MITANCES ByRego in ByI ncomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Go lbal Paci fc i Asia O ECD Car ibbean Afri ca Afi rca n icome 1.Cash(vaMT i Os,banksoroh ter 38% 29% 44% 17% 50% 22% 75% 63% 48% 24% e rgulat edservi cepo r vd ies r) 3 (91 /02) 2 (/7) 8 (/18) 5 (/30) 9 (/18) 2 (/9) 3 (/4) 1 (0/16) 2 (9/61 1 ) (0/41) 2.Cash(vau i ne rgua l t edservi cepo rvi des r 10% 14% 11% 7% 22% 19% 11% 7% ora fmiy lme mbes r /r fe inds) 1 (01 /02) 1 (/7) ( 2/18) 2 (/30) 2 (/9) ( 3/16) 7 (/61) 3 (/41) 3.Chequeorsmi i a lrpape- rbasedpayment 3% n isr tumente (.g.bankdr afs t,money 14% 3% 6% 3% 2% od rers) 3 (/102) 1 (/7) ( 1/30) 1 (/16) ( 2/61) 1 (/41) 4.Ta rnsf eri n i i tat edfrom(sendes r)/or 20% 11% 33% 17% 33% 25% 6% 13% 29% ED ds ibur sedint o(recei ves r)abank account 2 (01 /02) 2 (/18 1 ) (0/30 3 ) (/18) 3 (/9) 1 (/4) 1 (/16) 8 (/61 1 ) (2/41) TUS 5.Payme ntcad rs i lnkedtoabankaccount S 2% 6% 25% 3% MO nt i hes endn igc ount ry,enabl i ngthe e rcipe inttopay orwih td r awcashatATMs ( 2/102) ( 1/18) ( 1/4) ( 2/61) nr i eceivi ngc ounr ty 6.Pe rpa i dc ad rs i (. e.i lnkedt oa ne-money wal let )fundedb ythesenderandenabl i ng 1% 6% 2% h terecipe inttopay orwi thda rwc ashat ( 1/102) ( 1/18) ( 1/61) ATMs nr i e cei vn igc ounr ty 7.Ta rnsfern iii a t t edfrom(sendes r)/or 4% di sburse n dito(recei ves r)amo bl iemoney 25% 19% 7% wal let 4 (/102) ( 1/4) ( 3/16) ( 4/61) 9.Transf erint ii atedo ni n l eandfunded h troughap a y me ntinst rumentpr o vi dedby 4% 3% 11% 13% 5% 2% athr idp ar ty(e.g.bankaccountor 4 (/102) 1 (/30) 1 (/9) 2 (/16) 3 (/61) 1 (/41) payment cad r) 1.Cash(vi aMT Os,banksoroh ter 15% 17% 17% 11% 33% 13% 13% 17% e rgulae tdservc iepo r vi des r) ( 151 /02) 3 (/18) 5 (/30) 2 (/18) 3 (/9) ( 2/16) 8 (/61) 7 (/41) 2.Cash(vi aune rgul a t edservi cepr ovd ies r 9% 17% 6% 25% 25% 15% ora fmil yme mbes r /f re inds) ( 9/102) ( 3/18) 1 (/18) 1 (/4) 4 (/16) 9 (/61) 3.Chequeorsmi i a lrpape- rbasedpayment 3% i nsr tumente (.g.bankda rfs t,money 6% 22% 3% 2% od rers) 3 (/102) 1 (/18) 2 (/9) ( 2/61) 1 (/41) SED 4.Ta rnsf eri n t i iat edfrom(sender s)/or 25% 29% 28% 17% 28% 50% 44% 30% 20% TU ds ibus redino( t recev ies r)abank account 2 (61 /02) 2 (/7) 5 (/18) 5 (/30) ( 5/18) ( 2/4) ( 7/16) ( 18/61) ( 8/41) DMOS 5.Payme ntcad rs i lnkedtoabankaccount nt i hes endn igc ounr ty,enabi n lgthe 6% 14% 6% 7% 6% 6% 5% 7% ON e rcipe inttopay orwih td a rwcashatATMs 6 (/102) 1 (/7) 1 (/18) ( 2/30) ( 1/18) 1 (/16) 3 (/61) 3 (/41) C nr i eceivi ngc ounr ty SE 6.Pe rpa i dc ad rs i (. e.i lnkedt oa ne-money wal let )fundedb ythesenderandenabl i ng 1% 6% 2% t herecipi enttopay orwt ihdr awc ashat ( 1/102) 1 (/16) 1 (/61) ATMs nr i e cei vn igc ounr ty 7.Ta rnsfern iii a t t edfrom(sendes r)/or 3% 6% 13% 5% ds iburse n dito(recev ies r)amo bl iemoney wal let 3 (/102) ( 1/18) ( 2/16) 3 (/61) 9.Transf erint ii atedo ni n l eandfunded h troughap a me y ntinst rumentpo r vi dedby 3% 6% 7% 2% 5% athi rdp at ry(e.g.bankaccountor 3 (/102) 1 (/18) 2 (/30) 1 (/61) 2 (/41) payment cad r) 1.Cash(vaMT i Os,banksoroh ter 5% 10% 22% 2% 10% e rgulat edservi cepo r vd ies r) 5 (/102) 3 (/30) 2 (/9) 1 (/61) ( 4/41) 2.Cash(vi aune rgul a e tdservc iepr ovd ies r 8% 11% 7% 6% 19% 10% 5% ora fmiy lme mbes r /f re inds) ( 8/102) 2 (/18) 2 (/30) ( 1/18) 3 (/16) 6 (/61) 2 (/41) 3.Chequeorsmi i a lrpape- rbasedpayment 1 1% 6% 3% 17% 50% 25% 16% 2% n isr tumente (.g.bankda rft s,money od rers) 1 (11 /02) ( 1/18) 1 (/30) ( 3/18) ( 2/4) ( 4/16) ( 10/61 1 ) (/41) ED 9% 22% 3% 11% 11% 6% 11% 5% S 4.Ta rnsf ern i t i iat edfrom(sendes r)/or TU ds ibur sedino( t recev ier s)abank account 9 (/102) ( 4/18) ( 1/30) 2 (/18) 1 (/9) 1 (/16) 7 (/61) ( 2/41) DMOS 5.Payme ntcad rs i lnkedtoabankaccount i nthes endi ngc ounr ty,enabn i lgthe 7% 11% 11% 11% 25% 6% 7% 7% R e rcipe inttopay orwit hd a rwcashatATMs 7 (/102) ( 2/18) ( 2/18) 1 (/9) 1 (/4) 1 (/16) 4 (/61) 3 (/41) HI nr i eceivi ngc ounr ty T 6.Pe rpa i dc ad rs i (. e.i lnkedt oa ne-money wal let )fundedb ythesenderandenabi n lg 8% 14% 6% 7% 6% 25% 13% 10% 5% h terecipe inttopay orwi thda rwc ashat 8 (/102) ( 1/7) ( 1/18) ( 2/30) 1 (/18) 1 (/4) 2 (/16) 6 (/61) ( 2/41) ATMs nr i e cei vn igc ounr ty 7.Ta rnsfern iii a t t edfrom(sendes r)/or 9% 29% 10% 6% 19% 10% 7% ds iburse n dito(recev ies r)amo bl iemoney wal let 9 (/102) ( 2/7) 3 (/30) ( 1/18) ( 3/16) 6 (/61) 3 (/41) 9.Transf erint ii atedo ni n l eandfunded h troughap a y me ntinsr tumentpr o vd iedby 6% 6% 3% 6% 11% 25% 6% 7% 5% athr idp at ry(e.g.bankaccountor 6 (/102) ( 1/18) ( 1/30) ( 1/18) 1 (/9) 1 (/4) 1 (/16) 4 (/61) 2 (/41) payment cad r) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV. 9FULI FLL MENTOFTRANSPARENCYREQUR IE N ME S T NR I EMI TTANCESE R VC IES ByReg ion ByI ncomeLee vl Go lbal EastAsia& E C ur e o n p t e& a rl n I H c i o gh me A L me a r i t c i n Mid a& &N dl eE ort ast h S out hAsa S i S a u ha b r - an L C MI Hi g n hicome Pacf ic i Asia O ECD Cai rbbean Afrc ia Afi rca a.RSPs aer r eq ur iedby 92% 75% 100% 96% 82% 86% 67% 100% 89% 97% a lws/e rgulai tonstodisco lseupfo rnte fes h tey appl yforremit tanceser vices 6 (8/74) ( 3/4) ( 121 /2) ( 22/23) ( 9/11) 6 (/7) 2 (/3) 1 (41 /4) 3 (9/44) 2 (9/30) b.RSPs ar es ube jctt od f ie frentlegal 20% 25% 42% 13% 29% 27% 22% 17% e rquie rme ns t astof ees ds iclosed, dependn igo nthedest inai toncountry 1 (4/71) 1 (/4) ( 5/12) 3 (/23) 2 (/7) 3 (/11) ( 9/41) 5 (/30) c.RSPsarerequi redby 89% 75% 91% 91% 82% 86% 67% 100% 86% 93% a lws/e rgua lto instodisco lseupf ronth te FXraet t hati s appl i e nt di heremit tanc 6 e (5/73) 3 (/4) 1 (0/11) ( 21/23) ( 9/11) ( 6/7) 2 (/3) 1 (41 /4) 3 (7/43) 2 (8/30) d.RSP sarerequr iedby 65% 25% 50% 73% 58% 86% 33% 79% 57% 77% a lws/e r gua lto instodisco lseupf rontany appi lcabet l axes 4 (8/74) 1 (/4) 6 (/12) ( 16/22 7 ) (/12) ( 6/7) ( 1/3) ( 11/14) 2 (5/44) 2 (3/30) e.RSP sarerequr iedby 59% 75% 78% 17% 71% 67% 62% 51% 71% a lws/regua lto instodisco lseupf ronth te speedoftheremit tanceta rnse fr 4 (4/74) 9 (/12) 1 (8/23) ( 2/12) ( 5/7) 2 (/3) 8 (/13) 2 (2/43) 2 (2/31) . fRSPs ar erequr iedby l awsr /egul ato ins 79% 50% 91% 91% 27% 100% 67% 93% 74% 87% od t isco lseupr fontaval a iblecompa lint mechani sms (577 /2) 2 (/4) 1 (0/11 2 ) (1/23 3 ) (/11) (6/ 6) ( 2/3) 1 (3/14) ( 31/42) ( 26/30) g.RSPs ar er equr iedby a lws/e rgulai tonstoprovd iecuso tme s r 91% 75% 100% 83% 92% 100% 67% 100% 93% 87% wt ihareceiptcona tinn igthedet ais lof 6 (7/74) ( 3/4) 1 (2/ 12 1 ) (9/23 1 ) (1/12) (6/ 6) 2 (/3) 1 (4/ 14) 4 (0/43) 2 (7/31) h tetransaci o t n 36% 25% 50% 5% 50% 57% 33% 54% 44% 24% h.Asa tndadf r oma r tf ore rcep itss iused 2 (6/72) ( 1/4) 6 (/12) 1 (/21) 6 (/12) 4 (/7) 1 (/3) 7 (/13) 1 (9/43) 7 (/29) . iAn ato inalremit tanceprc iesdatabase i sa vai a l beo l ntheint ernete (.g. 17% 50% 27% 14% 8% 29% 8% 19% 13% n idicat ingtheprc ies ofe rmitt ancesw h ( i t 12/ 72) 2 (/4) ( 3/11) ( 3/22) ( 1/12) 2 (/7) ( 1/13) 8 (/42) ( 4/30) vai rousR SPs) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lV1 .0EL E N ME S T S H APN IGT H ECOMPET ITO INE N VR ION N ME T ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- Go lbal EastAsia& Europe& Hg ihI n come Ameri ca& &N ort h S ouhA t si a Saharan LMI C Hg i n hicome Paci fc C i ent ralAsi a O ECD Cai rbbean Afi rca Afi rca a.Exclusv ii tyagreementsarepresentnt i he 32% 35% 27% counr tyforwhatconcen rs n iter nati onal 50% 30% 27% 23% 43% 33% 36% e rmitt ances er vices 2 (3/73) ( 2/4) 3 (/10) ( 6/22) ( 3/13) ( 3/7) ( 1/3) ( 5/14) 1 (5/43) 8 (/30) b.Legs ilat ionr /egua lti one xs it s h tat 26% 32% 17% speci fi cal lybans excu lsv it iy age remens t o fr 22% 9% 57% 67% 57% i nter nati onalremit tances ( 18/70) 2 (/9) 2 (/22) 4 (/7) 2 (/3) ( 8/14) 1 (3/41) 5 (/29) c.Legi sa lti one xs itstoaddressot hery tpes 54% 45% 67% ofani tc -omp ei tv i teo rmo nopoi s ltc ibehavo irs 25% 56% 75% 9% 67% 67% 57% f orint ernat ionale rmittances ( 36/67) ( 1/4) ( 5/9) 1 (5/20) 1 (/11) 4 (/6) ( 2/3) ( 8/14) 1 (8/40) ( 18/27) d.Non-bankRSPs aer r equr iedby 27% 32% 20% 25% 40% 9% 8% 43% 67% 46% a lw/e rg ul ato intopar tnerwt ihacommec rial banktooff erre t t mianceservc ies 1 (9/71) 1 (/4) 4 (/10) 2 (/22) 1 (/12) ( 3/7) ( 2/3) ( 6/13) 1 (3/41) ( 6/30) e.Agent s ar ea l lowedt odi sbur sef undsn i 60% 90% 77% 36% 71% 33% 46% 49% 76% f orei gncurrency 4 (2/70) ( 9/10) ( 17/22) 4 (/11) 5 (/7) ( 1/3) 6 (/13) 2 (0/41) ( 22/29) . fAgentsaea r l lowedtocol lectu fndsand 64% 25% 78% 85% 55% 67% 67% 43% 53% 81% n it ia itearemit tancetr ansaci o t ni o nfreg in cur rency 4 (3/67) ( 1/4) 7 (/9) ( 17/20) ( 6/11) 4 (/6) ( 2/3) 6 (/14) 2 (1/40) ( 22/27) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTI O NVI-SECURT IIESANDDERI VATV IESCLEARI NGANDSETTLEMENT Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeV l I .1 GENERALFEATURESOFTHESECURT IIESMARKETWORLD D WIE TabeV l I .2a CSDs:GENERALFEATURES TabeV l I .2b CSDs:GENERALFEATURES-CENTRALBANKOWNEDCSDs TabeV l I .3 CSD–MANF I EATURES TabeV l . I4 PARTC IIPATO I NT NI HECSD-TYPESO N FISTI TUTO I NSTHATCANBEDR IECTPARTC IIPANT NT SI HECSD Tabl eV. I6 LI NKSBETWEENCSDs TabeV l I .7 SSS–MANF I EATURES TabeV l I .8a SSS–SETTLEMENTFEATURES TabeV l I .8b SSSsHANDLI NGGOVERNMENTSECURT IIES-DvPFEATURES TabeV l I .8c SSSsHANDLI NGCOORPORATESECURT IIES-DvPFEATURES TabeV l I .9 SSSs:PARTC IIPATO I N TabeV l I .10 CSD-SSSRESL IIENCEANDBUSN IESSCONTI NUT IY TabeV l I .11 CSD-SSSGOVERNANCE TabeV l . I12 CSD-SSS-CYBERRESI LIENCE TabeV l I .13 CCP–GENERA N LIFORMATO I N TabeV l I .14 CCPs:PARTC IIPATO I N TabeV l . I16 CCPs–MANAGEMENTOFCREDTE I XPOSURES TabeV l I .17 CCPs:CUSTODYANDSETTLEMENTOFSECURI TIESANDFUNDS Tabl eV. I18 CCPs:LN IKS TabeV l I .19 CCPs–GOVERNANCE TabeV l I .20 CCPs–RESI LIENCEANDBUSN IESSCONTI NUT IY Tabl eV. I21 TRADEREPOST IORE IS–GENERALI NFORMATO I N TabeV l . I22 TOOL T SWIHWHI CHCOUNTERPARTYCREDTE I XPOSURESAR T EMIIGATE FT DI HER SN EI OCCP a Tbe lVI .1GENERALFA E T U RESOFTHESE C URT IIE S MARKETWORD L D WIE ByRego in ByI ncomeLevel Global Europe& High Lat in Middl eE ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca Thesecurt ii es marketg (overnmentsecurt ie is, equt ii es,corpor atebonds andder ivati ves)s i ata nascentsa tge,charact eri zedby ony l afewo r 25% 33% 29% 40% 14% 50% 55% 39% 6% noneprma i rys isuances,andfewo rnone 2 (1/84) 2 (/6) 4 (/14) 6 (/15) ( 1/7) ( 2/4) ( 6/11) 1 (9/49) ( 2/35) seconday r markett rades Oneo rmoes r t ockexchangesaec r ur renl ty 93% 100% 93% 100% 88% 100% 100% 73% 92% 94% opea rtn igi nt hecounr ty ( 79/85) (77 /) 1 (3/14 2 ) (72 /7) ( 14/16) (66 /) (44 /) ( 8/11) 4 (6/50 3 ) (3/35) Thegreatma j ort iy(90%o rmoe r)ofnegota ible secur it iesinthecountr y ar eimmo bi l izedor 87% 86% 100% 93% 81% 86% 75% 73% 86% 89% dematera ii lzedinoneo rmoreCent ralsecui ri tes 7 (5/86) ( 6/7) ( 141 /4) ( 25/27) ( 13/16) ( 6/7) ( 3/4) 8 (/11) 4 (3/50 3 ) (2/36) depost ioy r (CSD) Theei r s oneor moeC r enr talsecui ri tes 91% 83% 100% 93% 94% 100% 75% 70% 90% 92% deposi t o r ies(CSDs)int hecounty r? 7 (8/86) ( 5/6) 1 (5/ 15 2 ) (5/27 1 ) (5/16) (8/ 8) 3 (/4) 7 (/10) 4 (5/50 3 ) (3/36) Ther eis oneormoreC ent ralcount erpat ry(CCP) 46% 83% 25% 73% 31% 17% 25% 27% 34% 62% oper atn iginthecounr ty (378 /1) 5 (/6) 3 (/12 1 ) (9/26 5 ) (/16) ( 1/6) 1 (/4) ( 3/11) 1 (6/47 2 ) (1/34) Atl eastoneS ecur it iessetl tementss yte S m(SS) 27% 33% 25% 19% 19% 33% 100% 27% 33% 19% doesnotset tei l nCen t ralBankmoney 2 (2/82) 2 (/6) 3 (/12) 5 (/27) 3 (/16) 2 (/6) (4/ 4) 3 (/11) 1 (5/46) ( 7/36) Theei r s oneormoreTrader eposi t o y r T (R) 21% 25% 23% 27% 20% 25% 9% 20% 21% opea rtn iginthecount ry ( 16/78) 1 (/4) 3 (/13) 7 (/26) 3 (/15) 1 (/4) ( 1/11) 9 (/45) 7 (/33) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lVI .2aCSDs:GENERALFE A U T RES ByRego in ByI ncomeLevel Europe& High Lat in MiddeE l ast Su b- Global EastAsia& C entr al I ncome Ameri ca& &N orth S ouhA t si a Saharan LMI C Hg ih Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca TheCSDisoper atedby 38% 29% 38% 21% 48% 44% 67% 50% 45% 26% YES h teCenta rlBank 4 (1/ 107) 2 (/7) 8 (/21) ( 6/28 1 ) (2/25) 4 (/9) ( 2/3) 7 (/14) 3 (1/69 1 ) (0/38) Theei r smorethano ne 9% 17% 14% 13% 3% 18% SSSfort hese cui ri tes YES hande ldbyths i CSD 9 (/98) 5 (/30) 3 (/22) 1 (/8) 2 (/60) ( 7/38) TheC SDha ndl es boh t 55% 86% 48% 70% 46% 56% 43% 46% 70% Whichtypeofsecur ii tesi s gover nme ntand handl edb ytheCSD ? cop roraes t ecui ri tes 5 (91 /08) 6 (/7) ( 10/21 2 ) (1/30 1 ) (1/24) 5 (/9) 6 (/14) ( 31/68) ( 28/40) TheCSDhan de ls ony l 14% 14% 19% 17% 8% 11% 33% 7% 15% 13% cop roa rtesecui ri tes ( 151 /08) 1 (/7) 4 (/21) 5 (/30) ( 2/24) ( 1/9) 1 (/3) ( 1/14) 1 (0/68) 5 (/40) TheC SDhande ls ony l 31% 33% 13% 46% 33% 67% 50% 40% 18% gover nmentsecui ri tes 3 (41 /08) ( 7/21) 4 (/30 1 ) (1/24) ( 3/9) 2 (/3) ( 7/14) 2 (7/68) 7 (/40) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. V. I2bCSDs:GENERALFA E U T RES-CENTRALBANKOWNEDCSDs ByRego in ByI ncomeLevel Lai tn Mi ddleE ast Global EastAsia& Europe& Hi g n hI come Amerc ia& &N orh S t ouhA t sa i Sub- Sa haran L C MI Hi g n hicome Pacf ii c C enr talAsa O i ECD A r fc i a Cai rbbean Afi rca TheC SDis 100% 100% 100% 100% 100% 100% 100% 100% 100% opea rtedbythe 100% YES Cent ralBank 4 (1/ 41) (22 /) (88 /) (6/ 6) 1 (2/ 12) (4/ 4) (2/ 2) (7/ 7) ( 313 /1) 1 (01 /0) Thereismorethan oneS SSforh te 3% 33% 11% YES secur ii teshandl edb y 1 (/37) 1 (/3) 1 (/9) h tisCS D TheC SDha ndl es boh t 100% 33% 8% 25% 10% 30% Wh c iht ypeof goven rme ntand 15% secui rt iesishande ld c o p roraes t ecui ri tes 6 (/41) (2/ 2) ( 2/6) ( 1/12) 1 (/4) ( 3/31) ( 3/10) bytheC SD? TheCSDhand l es onl y 2% 13% 3% c o p roa rt e es cur ii tes 1 (/41) 1 (/8) ( 1/31) TheC SDhande ls onl y 83% 88% 67% 92% 75% 100% 100% 87% 70% goven rmentsecur ii tes 3 (4/41) 7 (/8) ( 4/6) 1 (1/12) ( 3/4) (2/ 2) (7/ 7) ( 27/31) 7 (/10) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. V. I3CSD–MAI NFA E U T RES ByRego in ByI ncomeLevel Global Lai tn d MidleE ast Su b- EastAsia& Europe& Hg i n hI come Hg ih Amerc ia& &N orh S t out hAsa i Saharan L C MI Pacf ii c C enr talAsa O i ECD n icome Cai rbbean Afi rca Afi rca Secur it iesar eh edi l nphysi calbuti mmobi l ized 94% 86% 89% 100% 88% 100% 100% 100% 91% 100% o frm,O Rindematei ral i zedfom r 9 (7/ 103) 6 (/7) ( 17/19 2 ) (82 /8) ( 21/24) (9/ 9) (3/ 3) ( 13/ 13) 5 (9/65 3 ) (8/ 38) 84% 100% 83% 82% 83% 89% 67% 83% 83% 87% TheCSDi sas lot heof fc ia ilsecur ii tesregs ir tar 8 (5/ 101) (77 /) ( 15/18 2 ) (3/28) ( 20/24) 8 (/9) ( 2/3) ( 10/12) ( 52/63) ( 33/38) -IfNo,isdai y l e rconci l iat ionconduce tdin 71% 100% 80% 40% 100% 100% 67% 67% 80% cood rinai tonwt ihot herrel evanteni tt ies? 1 (21 /7) (2/ 2) ( 4/5) ( 2/5) (11 /) (11 /) 2 (/3) ( 8/12) 4 (/5) TheCSDc onducs t ate lastdaiy lreconcl i iai ton 86% 84% 100% 74% 88% 100% 92% 87% 89% ofh tetot alsofsecui ri tesi ssues hedi l nthe 88% CSDforeachis suer ( orissun iga gen) t 8 (8/ 100) 6 (/7) ( 16/19 2 ) (82 /8 1 ) (7/23) 7 (/8) (33 /) 1 (1/12) ( 55/63 3 ) (3/37) TheCSDp r ohb it isoverda rft s anddebt i 97% 100% 95% 96% 96% 100% 100% 100% 97% 97% baa lncesi nsecui ri tesaccount s 9 (7/ 100) (66 /) ( 18/19) ( 27/28 2 ) (2/23) (9/ 9) (3/ 3) ( 12/ 12) ( 61/63) ( 36/37) TheC SDe nsue rssegregai tonbet w eenis t own 10 0% 100% 100% 100% 100% 100% 100% 100% 100% 100% asset s an h dt esecui rt iesofi tspat ri cp i ans t (101/ 101) (77 /) ( 191 /9) ( 28/ 28 2 ) (42 /4) (88 /) (33 /) 1 (2/ 12) ( 63/ 63 3 ) (8/ 38) TheC SDe nsue rs segr egai tonbetweenthe 100% 94% 86% 96% 100% 100% 100% 97% 89% secur ii tesbeo lngingtotheCSDp art icp iant s 94% andthosebelongn igtothelat ter ’sci lent s 9 (1/ 97) (7/ 7) ( 17/18) ( 24/28 2 ) (3/24) (7/ 7) (2/ 2) ( 111 /1) ( 57/59) ( 34/38) Benefc ii alownersareideni tf i e datthe n idivi duall eveli ntheC SD(i .e.theea r re 64% 75% 56% 39% 83% 78% 67% 75% 73% 50% suba -ccountsatt heC SDforeachindivd iual 6 (4/ 100) 6 (/8) ( 9/16) ( 11/28) ( 20/24) ( 7/9) 2 (/3) ( 9/12) ( 45/62 1 ) (9/38) hod lingsecui ri tesopea rtedby t hatC SD) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. V. I4PARTI CIPATO I NT NI HECSD-TYPESOFN ISI TTUTO INSTHATCANBEDR IECTPARTI CIPANTSNT I HECSD Global ByRegi on B n yIcomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Amerc ia& &N orh t Sout hAsa i L C MI Hi g n hicome Pacf ii c C enr talAsa i OECD A r fc i a Cai rbbean Afi rca 97% 100% 100% 100% 96% 100% 67% 92% 97% 97% a.Commec rialbanks 9 (9/ 102) (77 /) ( 19/ 19) 2 (82 /8) ( 22/23) (9/ 9) 2 (/3) ( 12/13) ( 62/64) ( 37/38) 82% 88% 94% 93% 79% 67% 67% 58% 76% 92% b.Bo rker s-deae lrs 8 (3/ 101) 7 (/8) ( 16/17) 2 (6/28) 1 (9/24) ( 6/9) 2 (/3) ( 7/12) ( 48/63) 3 (5/38) c.Otherf inanci ali nsti tui tons(eg ..mu u tal 77% 100% 82% 96% 79% 33% 33% 40% 67% 92% u fndo perat ors,penso infundop ea rtor s) 7 (69 /9) (8/ 8) 1 (4/17) ( 27/28) ( 19/24) 3 (/9) ( 1/3) 4 (/10) ( 41/61) 3 (5/38) 66% 86% 82% 84% 55% 50% 33% 14% 57% 80% d.OtherCSDs ( 59/ 89) 6 (/7) ( 14/17) ( 21/25) 1 (2/22) 4 (/8) ( 1/3) 1 (/7) ( 31/54) ( 28/35) Note:Eachl i neiteminthechat rree frstoas a tndalonequest i o n,h tusthenumberofo ttale rspondens t mayvay r.Cac lul ato insne i ac i n hl t e ei mr eferot t henumberofsyst ems.Ba lnksi nthechat r shoudb l eine trpe rtedaszeop r ost i iveresponsesforh tespecii fcquesi o t n. V. I6LN IKSBEWE T NC E SDs ByRego in ByI ncomeLevel EastAsia& Europe& Hg ihIncome Lai tnAmerc iaMiddeE l ast&SubS -a haa rn Global Pacf ic i Cenr talAsa i OECD &C ar ibbean NorhA t fi rca A r fi ca L C MI Hi g n hicome DoestheC SDhaveoper ato inaln l iks 51% 71% 65% 79% 29% 22% 33% 40% 68% wt ihotherCSDs? 5 (1/ 100) 5 (/7) ( 11/17) 2 (2/28) 7 (/24) 2 (/9) 4 (/12) 2 (5/62) ( 26/38) a.TheCSDisln ikedwt ihanoh ter 41% 67% 57% 30% 36% 100% 38% 45% 37% domesi c t CSD 2 (8/ 68) 4 (/6) ( 8/14) ( 7/23) ( 5/14) (11 /) ( 3/8) ( 17/38) 1 (1/30) b.TheCS s Di i n lkedwt ihoneormoe r 58% 100% 50% 79% 43% 100% 13% 49% 71% o freg inCSDs 4 (2/ 72) (6/ 6) 8 (/16) 1 (9/24) 6 (/14) (22 /) ( 1/8) ( 20/41) 2 (2/31) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. V. I7SS S –MAI NFA E U T RES Global ByRegi on B n yIcomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome SubS -a haa rn Hg ih Amerc ia& &N orh t SouhA t si a L C MI Pacf ic C i enr talAsi a OECD A r fi ca n icome Cai rbbean Afi rca TheS SShandlesboth 86% 60% 86% 43% 43% 15% 41% 82% Whichtypeofsecui ri tesi s goven rme ntand 59% hande ldb ytheSSS? cop rorat es ecur ii tes 5 (9/ 100) 6 (/7) 1 (2/20) ( 30/35) ( 6/14) ( 3/7) 2 (/13) 2 (3/56) ( 36/44) TheSSShandlesonly 13% 14% 10% 9% 14% 50% 31% 18% 7% cop ror atesecur ii tes 1 (31 /00) 1 (/7) ( 2/20) 3 (/35) ( 1/7) 2 (/4) 4 (/13) ( 10/56) 3 (/44) TheS SShande lsonly 28% 30% 6% 57% 43% 50% 54% 41% 11% goven rmentsecui ri tes 2 (81 /00) 6 (/20) ( 2/35) ( 8/14) ( 3/7) 2 (/4) ( 7/13) ( 23/56) 5 (/44) 11% 19% 11% 25% 15% 12% 9% TheSS s Siopea rtedby? Othereni ty t 1 (1/ 102) 4 (/21) ( 4/36) 1 (/4) 2 (/13) ( 7/57) 4 (/45) 89% 100% 81% 89% 100% 100% 75% 85% 88% 91% TheCSD 9 (1/ 102) (77 /) ( 17/21) ( 32/36) 1 (41 /4) (7/ 7) 3 (/4) 1 (1/13) ( 50/57 4 ) (1/45) TheS SSisusedregular lyto a fcil i taeo t wnershpt i ranse frs 94% 100% 95% 100% 86% 86% 100% 83% 91% 98% Yes se tmmi ngf roms econdary ( 939 /9) (7/ 7) 2 (0/21) ( 34/ 34) 1 (2/14) ( 6/7) (4/ 4) ( 10/12) 5 (1/56 4 ) (2/43) marketr tansaci o t ns TheS SSis usedforh te ce larn iga ndsettl ementof 24% 29% 24% 11% 43% 29% 50% 25% 29% 18% Yes secui ri testa rdeda th testock ( 241 /01) 2 (/7) ( 5/21) ( 4/36) ( 6/14) 2 (/7) 2 (/4) 3 (/12) ( 16/56) 8 (/45) exchangeonly TheSS Sisusedalsoforh te 80% 71% 86% 94% 50% 100% 75% 60% 72% 90% ce lar inga ndset te lme ntofOTCYes t ransact i o ns 7 (7/ 96) 5 (/7) ( 18/21) ( 33/35) ( 7/14) (55 /) 3 (/4) 6 (/10) 3 (9/54 3 ) (8/42) Noe t:E achln i t eiemi h ntechat rree frstoas a tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Bl anksnt i hechat rshoud l b n eiter pretedaszeop r osi t iv e ersponsesforh tespeci fc iquesto in. a Tbe lVI .8aSS S –SE TTE L N ME TFE A U T RES Global ByRegi on B n yIcomeLevel Lai tn d MidleE ast Su b- EastAsia& Europe& Hi g n hI come Hi gh Amerc ia& &N orh S t out hAsa i Saharan LMI C Paci fc C i enr talAsa O i ECD n icome Cai rbbean Afi rca Afi rca f ItheS SSh ande ls boh t gover nme ntandc op rorae t secur it ies,i s h terea 18% 50% 25% 3% 20% 40% 20% 25% 10% sepaa rted / f f ierentset te lme ntYes po rcess o fre achofthese ( 14/ 80) 3 (/6) ( 4/16) ( 1/33) 2 (/10) ( 2/5) 2 (/10) 1 (0/40) ( 4/40) y tpes ofsecui ri tes? Aroli n l gset te lment cyceo l fT+2orshort er 4 9% 14% 43% 58% 50% 43% 50% 60% 46% 53% Whatset te lmentcycei l s used? i su sedforal lsecui rt ies ( 48/97) ( 1/7) 9 (/21) ( 21/36) 6 (/12) ( 3/7) 2 (/4) 6 (/10) 2 (4/52) ( 24/45) r tades Aroli n l gset te lme nt cyceo l fT+2orshore tr 38% 71% 48% 42% 25% 43% 25% 33% 44% s iu sedforh tema joi rt y 3 (79 /7) ( 5/7) ( 10/21 1 ) (5/36) 3 (/12) 3 (/7) 1 (/4) 1 (7/52) ( 20/45) ofh tes ecui rt iesta rdes Aroll i ngs ett l e ment 15% cycl eo fT+3is usedf or 8% 14% 10% 8% 25% 30% al lsecuri ti es r tades ( 8/97) ( 1/7) ( 2/21) 1 (/12) 1 (/4) 3 (/10) 8 (/52) Aroli n lgs etl e t ment cycl eo fT+3is usedf or 4% 17% 14% 10% 6% 2% h tema o jri t y ofthe 4 (/97) 2 (/12) ( 1/7) 1 (/10) 3 (/52) 1 (/45) secui ri testa rd es s I h tes et te lme ntoft hecash e lg(i. e.mo neysetl temens t) 85% 86% 71% 91% 86% 86% 67% 92% 82% 89% madeinC entr alBank Yes money? 8 (4/ 99) 6 (/7) ( 15/21) ( 32/35 1 ) (2/14) ( 6/7) ( 2/3) ( 11/12) 4 (5/55 3 ) (9/44) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. a Tbe lVI .8bSS SsHANDLI NGGOVERN N ME TSE C URT IIE S -DvPFE A U T RES Global ByRegi on B n yIcomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haa rn Amerc ia& &N orh t Sout hAsa i L C MI Hi g n hicome Pacf ii c C enr talAsa i OECD A r fc ia Cai rbbean Afi rca 60% 67% 38% 70% 50% 83% 50% 67% 55% 67% Model1DVP s ( 50/83) 4 (/6) ( 6/16) 2 (1/30) 7 (/14) 5 (/6) 1 (/2) 6 (/9) ( 24/44) ( 26/39) secui ri te 24% 33% 38% 13% 36% 17% 22% 32% 15% t Model2DVP n 2 (0/83) 2 (/6) ( 6/16) 4 (/30) 5 (/14) 1 (/6) 2 (/9) ( 14/44) ( 6/39) oven rme 16% 25% 17% 14% 50% 11% 14% 18% G Model3DVP ( 13/83) 4 (/16) ( 5/30) ( 2/14) ( 1/2) 1 (/9) 6 (/44) 7 (/39) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. a Tbe lVI .8cSS SsHANDLI NGCOORPORATESE C URT IIE S -DvPFE A U T RES Global ByRegi on B n yIcomeLevel Lai tn d MidleE ast Su b- EastAsia& Europe& Hg ihI n come Ameri ca& &N ort h S ouhA t sa i Saharan LMI C Hg i n hicome Paci fc C i ent ralAsi a O ECD Cai rbbean Afi rca Afi rca 55% 86% 15% 70% 20% 67% 50% 60% 41% 67% Pi rvat edebtsecui ri tes Model1DVP ( 36/65) 6 (/7) ( 2/13) ( 21/30) ( 1/5) 2 (/3) 1 (/2) ( 3/5) ( 12/29) ( 24/36) 26% 14% 46% 13% 60% 33% 40% 38% 17% Model2DVP ( 17/65) 1 (/7) ( 6/13) 4 (/30) ( 3/5) ( 1/3) ( 2/5) 1 (1/29) ( 6/36) 18% 38% 17% 20% 50% 21% 17% Model3DVP 1 (2/65) 5 (/13) ( 5/30) ( 1/5) 1 (/2) 6 (/29) ( 6/36) 42% 17% 61% 17% 25% 50% 60% 23% 56% Equt ii es(st ocks) Model1DVP ( 25/60) 2 (/12) ( 17/28) ( 1/6) 1 (/4) ( 1/2) ( 3/5) ( 6/26) 1 (9/34) 37% 67% 50% 21% 50% 75% 40% 54% 24% Model2DVP ( 22/60) 2 (/3) ( 6/12) 6 (/28) ( 3/6) ( 3/4) ( 2/5) 1 (4/26) ( 8/34) 22% 33% 33% 18% 33% 50% 23% 21% Model3DVP 1 (3/60) 1 (/3) 4 (/12) 5 (/28) 2 (/6) ( 1/2) ( 6/26) ( 7/34) Note:Eachl i neiteminthechat rree frstoas a tndalonequest i o n,h tusthenumberofo ttale rspondens t mayvay r.Cac lul ato insne i ac i n hl t e ei mr eferot t henumberofsyst ems.Ba lnksi nthechat r shoudb l eine trpe rtedaszeop r ost i iveresponsesforh tespecii fcquesi o t n. a Tbe lVI .9SS Ss:PARTC IIPATO IN Global ByRegi on B n yIcomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg i n hI come SubS -a haran Hg ih Ameri ca& &N ort h S ouhA t si a L C MI Pacf ic C i enr talAsi a O ECD A r fi c a n icome Cai rbbean Afi rca 96% 100% 95% 100% 100% 100% 50% 90% 93% 100% a.Commec rialbanks 9 (6/ 100) (77 /) ( 20/21) 3 (73 /7) ( 14/ 14) (7/ 7) ( 2/4) 9 (/10) ( 50/54) ( 46/ 46) 85% 86% 100% 95% 57% 100% 75% 50% 76% 96% b.Bo rker s-deae lrs 8 (1/95) ( 6/7) 2 (0/ 20) 3 (5/37) 8 (/14) (55 /) ( 3/4) 4 (/8) 3 (8/50) ( 43/45) 73% 100% 63% 94% 71% 40% 25% 14% 57% 91% c.Otheri fnanci aln ist i tui tons 6 (7/92) (77 /) ( 12/19) ( 34/36) ( 10/14) 2 (/5) ( 1/4) 1 (/7) 2 (8/49) ( 39/43) d.Somenon- fn ianca il 43% 43% 29% 74% 21% 25% 26% 63% n isi tt uto ins 3 (7/86) ( 3/7) ( 5/17) 2 (5/34) 3 (/14) ( 1/4) ( 12/46) ( 25/40) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. a Tbe lV. I10CSDS -SSREI SLI ENCEANDBUSN IES S CONTI NUT IY ByRego in ByI ncomeLevel Global High Lat in Mi ddleE ast Su b- EastAsia& Europe& Hg ih n Icome Ameri ca& &N orh S t ouhA t sa i Saharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca a.TheCSD(ortheSSS,o franon-CSDoperae td 95% 100% 100% 100% 88% 100% 100% 79% 95% 95% SSS)hasdocumene tdgoven ranceara rngements ( 94/99) (66 /) ( 202 /0) ( 343 /4) ( 15/17) (44 /) (44 /) 1 (1/14) ( 54/57) ( 40/42) b.TheC SD-SSSg oven ranceara rngementsincu lde 94% 100% 100% 100% 82% 100% 100% 79% 93% 95% poi lce isonB oad r’s(orequi vae lnt ) andboad r committ ees’r esponsi bil ii tesan u dfncto inn ig 9 (1/97) (66 /) 2 (02 /0) ( 33/ 33) ( 14/17) (3/ 3) (4/ 4) ( 11/14) 5 (2/56 3 ) (9/41) c.TheBoard(orequv iae lnt )incl udesoneormor e 81% 67% 84% 94% 65% 75% 100% 67% 74% 90% n idependentboadme r mbers 7 (5/93) ( 4/6) ( 16/19) ( 29/31 1 ) (1/17) 3 (/4) (44 /) ( 8/12) 4 (0/54 3 ) (5/39) a.Therolesandresponsb iii t li es o f radde rssn ig opea rto inalri skareexpi lci t lyd ef inedby h teBo ar d 97% 100% 100% 100% 94% 100% 100% 83% 98% 96% o (requivae ln) t ofh teorgani zato in 9 (2/95) (6/ 6) 2 (02 /0 3 ) (33 /3) ( 15/16) (4/ 4) (4/ 4) ( 10/12) 3 (9/40) ( 53/55) opea rti ng/managin h gteC SD S - SS b.Theoper ati onali rskma - nagementfr amewor k has 94% 100% 90% 100% 94% 100% 100% 75% 97% 91% beenendor sedby h teB oad( r orequi vae ln) t 8 (7/93) (6/ 6) ( 18/20 3 ) (2/ 32 1 ) (5/16) (44 /) (3/ 3) ( 9/12) ( 38/39) ( 49/54) d.Theover alo l pea rto inali rskmanagement 96% 100% 100% 100% 94% 100% 100% 75% 98% 95% r fameworks i per iodc ialy lreve iwedandtese td 9 (1/95) (66 /) 2 (02 /0) ( 333 /3) ( 15/16) (44 /) (44 /) ( 9/12) ( 39/40) ( 52/55) g.Rout ineprocedur esar einpl acef orper iodc ial 98% 100% 100% 100% 94% 100% 100% 92% 100% 96% daab t ack-ups 9 (6/98) (77 /) ( 20/ 20 3 ) (33 /3) ( 15/16) (66 /) (44 /) ( 11/12) 4 (24 /2 5 ) (4/56) h.Tapesandot herso trageme di aa ek r epti nse i t s 97% 100% 95% 100% 94% 100% 100% 92% 100% 95% oh tertha h ntema i nprocess ingsie t 9 (5/98) (77 /) ( 19/20) ( 33/ 33) ( 15/16) (6/ 6) (44 /) 1 (1/12) ( 424 /2 5 ) (3/56) . iBack- upser ver s havebeendepo lyedath teman i 86% 100% 80% 81% 94% 83% 75% 92% 83% 88% po rcessn i i gse t 8 (5/99) (77 /) 1 (6/20) ( 26/32 1 ) (6/17) ( 5/6) 3 (/4) ( 12/13) ( 34/41) ( 51/58) 97% 100% 100% 100% 94% 83% 100% 92% 98% 96% . j u Afll yequi ppedat len raep t o rcessi n i gsee t xs is t 9 (5/98) (77 /) 2 (0/ 20 3 ) (33 /3 1 ) (5/16) 5 (/6) (4/ 4) 1 (1/12) 4 (1/42) ( 54/56) 39% 83% 45% 32% 25% 17% 25% 58% 28% 46% k. h Atida r l ten raep t o rcessn i i gst eas loexs is t 3 (7/95) ( 5/6) 9 (/20) 1 (0/31) 4 (/16) 1 (/6) 1 (/4) 7 (/12) 1 (1/39) ( 26/56) . lTheCS D-SSSoperat orh asadocumene td, 97% 100% 95% 100% 94% 100% 100% 92% 98% 97% o frmalbusn iessconi tnui typa l n 9 (71 /00) (77 /) 1 (9/20) ( 333 /3) ( 16/17) (66 /) (44 /) 1 (2/13) 4 (1/42 5 ) (6/58) m.Busn iessconi tnui tyar rangementsn icu lde 96% 100% 100% 97% 94% 100% 100% 85% 95% 97% po rcedue rs o frcr iss ima nagementandi nfoma r i ton ds isemi nato in 9 (71 /01) (77 /) ( 20/ 20) ( 33/34) ( 16/17) (6/ 6) (4/ 4) 1 (1/13) ( 41/43 5 ) (6/58) n.Busi nesscont inui tyar rangemens t aer r egua lry l 95% 100% 95% 100% 94% 100% 75% 85% 98% 93% e rviewedandtese td 9 (5/ 100) (77 /) ( 19/20 3 ) (3/ 33 1 ) (6/17) (66 /) 3 (/4) ( 11/13) 4 (1/42 5 ) (4/58) o.TheC SD-SSSo pea rtorcood rinae ts busi ness 68% 67% 45% 88% 67% 50% 50% 75% 75% 64% cont inut iyar rangementsw t hi i nter dependent Fn iancialmak retn i f rasr tucu tres(FMIs) . 6 (5/95) ( 4/6) ( 9/20) 2 (8/32) ( 10/15) 3 (/6) ( 2/4) 9 (/12) 3 (0/40) ( 35/55) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. a Tbe lVI .11CSD- SSSGOVERNANCE Global ByRegi on B n yIcomeLevel Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Amerc ia& &N orh S t out hAsa i L C MI Hi g n hicome Pacf ii c C enr talAsa i OECD A r fc i a Cai rbbean Afi rca d.TheBoar d(orequi val ent)hasestabl i shed 92% 100% 89% 100% 83% 100% 100% 75% 89% 95% adocument edrs ikma - nagementfr ame wok r 8 (8/96) (66 /) 1 (7/19) ( 333 /3) ( 15/18) (44 /) (44 /) 9 (/12) 4 (9/55 3 ) (9/41) e.Th o erlesandresponsb il ii t iesof 97% 100% 100% 100% 94% 100% 100% 85% 96% 98% managementaec r e lary lspecii e f d 9 (3/96) (6/ 6) ( 181 /8) ( 33/ 33) ( 17/18) (44 /) (44 /) 1 (1/13) 5 (3/55 4 ) (0/41) . fTheC SD-SSShas ars ik man agement u fncti onanda naudi tfunci o t nthatare 91% 100% 94% 97% 94% 75% 75% 67% 85% 98% n idependentf romtheorganizai ton’ s 8 (6/95) (66 /) 1 (7/18) 3 (2/33) ( 17/18) ( 3/4) ( 3/4) 8 (/12) 4 (6/54 4 ) (0/41) busn iessunt is g.TheCSD-SSShas esa tbi ls h eda 84% mechani smfori nvol vi ngs t akeholdes r n i 100% 94% 100% 67% 75% 75% 58% 77% 95% decs io inma - king 7 (6/90) (66 /) 1 (5/16) ( 303 /0) ( 12/18) ( 3/4) 3 (/4) 7 (/12) ( 40/52 3 ) (6/38) h.TheCSD S -SShascompe ltedand 60% publ i shedtheCP - MII O SCOdiscl osur e 83% 42% 97% 35% 50% 25% 31% 45% 82% r famework 5 (7/95) ( 5/6) 8 (/19) ( 31/32) 6 (/17) ( 2/4) ( 1/4) 4 (/13) ( 25/56) ( 32/39) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. a Tbe lV. I12CSDS -SS-CYBERRES ILE INCE Global ByRegi on B n yIcomeLevel Lai tn d MidleE ast Su b- EastAsia& Europe& Hg ihI n come Ameri ca& &N ort h S ouhA t sa i Saharan LMI C Hg i n hicome Paci fc C i ent ralAsi a O ECD Cai rbbean Afi rca Afi rca Theoper ato inalr isk- managementf ramewor k 93% 100% 90% 97% 88% 100% 100% 82% 91% 95% n icu ldesaspecf i iccyberr esl ie inc r efamework 8 (8/95) (66 /) ( 18/20) ( 32/33) ( 15/17) (44 /) (44 /) ( 9/11) ( 50) 3 (8) Thereisac ommite te(o rsmi i a l rst rucu tre) i nvov lingtheo pea rto, rregua l o tr,syse tm 57% 67% 30% 59% 56% 50% 75% 85% 59% 54% pat ri cp ia ns t andotherr e e lvantstakehod lersto 5 (4/95) ( 4/6) 6 (/20) 1 (9/32) ( 9/16) ( 2/4) ( 3/4) 1 (1/13) 3 (3) 2 (1) enhancetheC SD-SSS ’ scyber e rsii e lnce Theei r s aS peca ii lzedUnt i wi thnt i he og ranizat ionoperat ingma / na gi ngtheC SD-SSS 89% 83% 81% 97% 94% 75% 100% 75% 84% 95% h tatisresponsb ief l orh teideni tf icai ton, po rteci tonandd ee t t co inofcyberthreas t o t 8 (7/98) 5 (/6) 1 (7/21) ( 33/34) ( 16/17) ( 3/4) (4/ 4) ( 9/12) 4 (8) 3 (9) n ifoma r i tonsecurt iy 92% 83% 85% 97% 88% 100% 100% 92% 91% 92% Cybere rsl i iencemeasue rsar eappi e ld 8 (8/96) ( 5/6) 1 (7/20 3 ) (2/33 1 ) (4/16) (44 /) (44 /) ( 12/13) ( 52) 3 (6) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. V. I13CCP–GENERALN IFORMATO IN Global ByRegi on B n yIcomeLevel Europe& High Lai tn Su b- EastAsia Hi gh C enta rl I ncome Amerc ia& SouhA t si a Saharan LMI C &P aci fi c n icome Asia O ECD Cai rbbean Afi rca 65% 60% 83% 61% 78% 50% 68% 62% Cop ror ateequt ii es 1 (5/22)( 18/29) ( 33/51) 3 (/5) ( 5/6) ( 17/28 7 ) (/9) 1 (/2) 52% 80% 83% 41% 56% 50% 64% 43% P Cop ror ateBonds ( 14/22)( 13/30) ( 27/52) 4 (/5) ( 5/6) ( 12/29 5 ) (/9) 1 (/2) heCC 57% 60% 83% 50% 56% 100% 50% 64% 52% yt Goven rmentsecui rt ies 1 (4/22 1 )(5/29) 2 (9/51) 3 (/5) 5 (/6) 1 (4/28) ( 5/9) (11 /) 1 (/2) e rdb 40% 67% 48% 67% 100% 50% 64% 47% a REPOs C ( l assc ia, lBuySel l -Back& 54% e l Ti r- pat ry) 2 (8/52) 2 (/5) ( 4/6) 1 (4/29 6 ) (/9) (11 /) ( 1/2) ( 14/22)( 14/30) sesc 19% 20% 17% 4% 63% 100% 38% 4% as FXSpos t l 9 (/47) 1 (/5) 1 (/6) 1 (/25) 5 (/8) (1/ 1) 8 (/21) ( 1/26) ssetc 65% 60% 50% 75% 67% 55% 72% A Exchanget -a rdeddei rvai tves 3 (3/51) 3 (/5) 3 (/6) 2 (1/28) ( 6/9) ( 12/22)( 21/29) 44% 20% 33% 48% 56% 100% 41% 46% OTC-t radeddei rvat ives 2 (2/50) 1 (/5) 2 (/6) 1 (3/27 5 ) (/9) (11 /) 9 (/22 1 ) (3/28) TheC CPlegal lybecomesthebuyert o 82% 80% 50% 93% 89% 100% 68% 93% evey r sel l er,andthesel e lrtoevey r buyer vaN i ovato in 4 (2/51) 4 (/5) 3 (/6) ( 26/28 8 ) (/9) (1/ 1) ( 15/22)( 27/29) TheC CPlegaly lbecomesthebuyert o 22% 20% 33% 11% 33% 100% 36% 11% evey r sel le, randthesel e lrtoevey r buyer vaO i pe nofe fr ( 11/50) ( 1/5) ( 2/6) ( 3/27) 3 (/9) (2/ 2) ( 8/22) ( 3/28) TheCC Poper atesi nmor ethanone 24% 20% 36% 11% 9% 34% u jrs idi ci ton 1 (2/51) ( 1/5) 1 (0/28 1 ) (/9) ( 2/22 1 ) (0/29) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. a Tbe lVI .14CCPs :PARTC IIPATO IN Global ByRegi on n IcomeLevel Europe& High Lai tn Su b- EastAsia Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI &P acf ii c n icome Asia O ECD Cai rbbean Afi rca a.Aec r ommec rial 83% 60% 83% 93% 67% 100% 50% 68% 93% banksmember s ofh te Yes CCP? 4 (3/52) 3 (/5) ( 5/6) ( 27/29) 6 (/9) (11 /) 1 (/2) ( 15/22 2 ) (8/30) Actasadi rectset tl eme ntmember , 14% 25% 60% 4% 17% 31% 4% b.f Iais Yes,see lctthe y tpeo fmemb er ship set tl n igtr ansact ionsonitsownaccount ( 6/44) 1 (/4) 3 (/5) ( 1/27) 1 (/6) ( 5/16) 1 (/28) h tatbestapple isfrom h teo pt ions Actasadi rectset te lme ntmember , set tl n igtr ansaci tonsonitsownaccount 64% 20% 78% 83% 100% 44% 75% ANDo nbehal fofotherpat rc ip iant s of 2 (8/44) 1 (/5) 2 (1/27) 5 (/6) (11 /) 7 (/16 2 ) (1/28) h teC CP 23% 75% 20% 19% 100% 25% 21% Ene trr tansaci o t nsdr iecl y t wt i h hteCCP 1 (0/44) 3 (/4) 1 (/5) 5 (/27) (1/ 1) 4 (/16) ( 6/28) c.Aeb r roke- rdeae lrs 88% 100% 100% 93% 67% 100% 50% 82% 93% Yes memb es r oft heC CP? 4 (6/52) (55 /) (66 /) 2 (7/29) 6 (/9) (11 /) 1 (/2) 1 (8/22 2 ) (8/30) Actasadi rectset tl eme ntmember , 16% 20% 33% 8% 33% 28% 7% d.f Ic i s Yes,see lctthe y tpeo fmemb er ship set tl n igtr ansact ionsonitsownaccount ( 7/45) 1 (/5) 2 (/6) ( 2/26) 2 (/6) ( 5/18) 2 (/27) h tatbestapple is r fom h teo pt ions Actasadi rectset te lme ntmember , set tl i ngtr ansaci tonsonitsownaccount 56% 40% 50% 58% 67% 100% 56% 56% ANDo nbehaf lofotherpar tc ip ians t of 2 (5/45) ( 2/5) 3 (/6) ( 15/26) 4 (/6) (11 /) 1 (0/18 1 ) (5/27) h teC CP Canonlyset tet l r ansact ionsn idr iect l y 2% 4% 4% h troughanoh termemb er ( 1/45) 1 (/26) 1 (/27) 27% 40% 17% 31% 100% 17% 33% Ene trr tansaci o t nsdr iecl y t wt i h hteCCP 1 (2/45) 2 (/5) 1 (/6) 8 (/26) (1/ 1) 3 (/18) ( 9/27) e.Ar eo therf inanca il 63% 60% 50% 64% 78% 100% 64% 62% n isi tu tti ons al so Yes memb es r ofh teC CP? 3 (2/51) ( 3/5) ( 3/6) 1 (8/28) 7 (/9) (1/ 1) ( 14/22 1 ) (8/29) Actasadi rectset tl eme ntmember , 19% 33% 67% 6% 29% 36% 6% . fIfei s Yes,see lcth te y tpeo fmembershi p set tl n igtr ansact ionsonitsownaccount ( 6/32) 1 (/3) 2 (/3) ( 1/18) 2 (/7) ( 5/14) 1 (/18) h tatbestappi e ls r fom h teo pt ions Actasadi rectset te lme ntmember , set tl i ngta rnsact ionsonitsownaccount 47% 33% 50% 71% 43% 50% ANDo nbehal fofotherpat rc ip ians t of 1 (5/32) 1 (/3) 9 (/18) ( 5/7) 6 (/14) 9 (/18) h teC CP Canonlyset tet l a rnsaci tonsi ndr iecy l t 13% 17% 100% 7% 17% h troughanot hermemb er 4 (/32) ( 3/18) (11 /) ( 1/14) ( 3/18) 22% 67% 28% 14% 28% Ene trr tansaci o t nsdr iecl y t wt i h hteCCP 7 (/32) ( 2/3) 5 (/18) 2 (/14) 5 (/18) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. a Tbe lV. I16CCPs–MANAGEME N TOFCREDT IEXPOSURES Global ByRegi on B n yIcomeLevel Europe& High Lai tn Su b- EastAsia& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI Pacf ii c n icome Asia O ECD Car ibbean Afi rca TheCC Psetsami ni mumcapi tale rqui remento 8 t 8% 100% 67% 96% 78% 100% 77% 97% t s i pat ri cipans t ( 45/51) (5/ 5) 4 (/6) 2 (7/28) ( 7/9) (2/ 2) 1 (7/22) ( 28/29) 43% 40% 83% 29% 33% 100% 100% 55% 32% TheCCPappl i espe rfundn igofr tades 2 (0/47) 2 (/5) ( 5/6) 7 (/24) 3 (/9) (11 /) (22 /) ( 12/22) ( 8/25) TheCCPa ppi lesmar ginr equi rement s t olmi i ti ts 94% 100% 100% 93% 89% 100% 100% 95% 93% ce rdi texposue rs (48/ 51) (5/ 5) (66 /) ( 26/28) 8 (/9) (11 /) (22 /) 2 (1/22 2 ) (7/29) 100% 100% 100% 100% 100% 100% 100% 100% 100% -f IYes,t heCCPappl i esn it ii almag rin 4 (84 /8) (55 /) (66 /) 2 (6/ 26) (8/ 8) (11 /) (22 /) ( 212 /1) ( 272 /7) -IfYes,h teCCPappi l esvar iat ionmag rinona 9 2% 60% 100% 96% 88% 100% 100% 86% 96% dai l y bass i 4 (5/49) 3 (/5) (66 /) 2 (6/27) 7 (/8) (11 /) (2/ 2) 1 (8/21) ( 27/28) -Ifyes,theCCPappi l esvar iat ionmag rinon 75% 25% 50% 83% 88% 100% 100% 65% 83% a n ni r tadaybass i 3 (3/44) 1 (/4) 3 (/6) 1 (9/23) 7 (/8) (11 /) (2/ 2) 1 (3/20) ( 20/24) TheC CPmarkst -oma - rketpat ri ci pans t’ 88% 80% 100% 96% 78% 100% 77% 97% out standn igcont racs t ate lastonceaday 4 (5/51) ( 4/5) (66 /) ( 27/28) 7 (/9) (11 /) 1 (7/22 2 ) (8/29) Ther eisag uar anteef u nd,consi stn igof 90% 80% 83% 96% 89% 100% 50% 82% 97% cont ri bui tonsofh tep ar tc iipant s ofh teCC P 4 (6/51) ( 4/5) 5 (/6) 2 (7/28) ( 8/9) (11 /) 1 (/2) 1 (8/22 2 ) (8/29) TheCC Pcond ucs t e rgua l rsr tesstest s oc t heck 9 4% 80% 83% 100% 89% 100% 100% 86% 100% h tea dequacyofresouc res nt i hee ventofa dea fulti nexte r mema rketcondi to ins 4 (7/50) ( 4/5) 5 (/6) ( 272 /7) 8 (/9) (1/ 1) (2/ 2) 1 (9/22 2 ) (82 /8) TheC CPs ’ def aut lpo rcedue rs dei fneanevent 100% 100% 100% 100% 100% 100% 100% 100% 100% ofdea fultan h dteme h todf or d ieni tf yin h gtat dea fult 5 (05 /0) (55 /) (6/ 6) 2 (7/ 27) (99 /) (1/ 1) (2/ 2) 2 (22 /2) ( 282 /8) TheCCPhasaccesstoad epost iaccountat 69% 40% 83% 86% 33% 100% 45% 86% oneormoec r enr talbanksofissue’ . 3 (5/51) 2 (/5) 5 (/6) 2 (4/28) 3 (/9) (11 /) 1 (0/22 2 ) (5/29) TheCCPh asal osss -hari ngara rngementi n 61% 60% 67% 71% 33% 100% 45% 72% pa lce(oh tert hant heg uaa rne tefund) 3 (1/51) 3 (/5) 4 (/6) 2 (0/28) 3 (/9) (11 /) 1 (0/22 2 ) (1/29) TheCCPh asroui tneaccesstoce rdi tath te 33% 20% 67% 32% 33% 36% 31% Cenr talBankofs isue ( 17/51) 1 (/5) 4 (/6) 9 (/28) 3 (/9) 8 (/22) 9 (/29) TheCCPmaint ainsaddi to inall q iudr i esouc res, 96% 100% 100% 100% 100% 100% 91% 100% i ncu ldi ngownfunds ( 49/51) (5/ 5) (66 /) 2 (82 /8) (99 /) (1/ 1) 2 (0/22) ( 292 /9) TheC CPma intai nssufi fci enti lqudr i esouc res o t beabletow i thsa tndthed ea fultoft hepari tcp iant 92% 80% 83% 100% 78% 100% 100% 82% 100% andis t af fi l iae t sthatwoudg l ener atethel argest (47/ 51) 4 (/5) ( 5/6) ( 282 /8) 7 (/9) (11 /) (22 /) ( 18/22 2 ) (92 /9) agge rgatep aymentobli gato in TheC CPh asrue lsandprocedue rs t hatsuppor t 9 4% 100% 100% 88% 100% 100% 100% 100% 88% sege rgati ona ndpot rabi l iy t ofposi t ionsand col a lteral 4 (4/47) (5/ 5) (6/ 6) ( 21/24) (9/ 9) (11 /) (22 /) 2 (2/ 22 2 ) (2/25) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. a Tbe lVI .17CCPs :CUSO T DYAN E DSTL TE N ME TOFSC E URT IIS E AN U DF NDS Global ByRegi on B n yIcomeLevel Lai tn EastAsia& Europe& Hg ihIncome Sub- Sa haran Amerc ia& SouhA t si a L C MI Hi g n hicome Pacf ic i Cenr talAsa i OECD A r fc i a Cai rbbean TheC CPh ol dsis t own secur ii tesandthosepledgedasY 90% 80% 83% 89% 100% 100% 100% 91% 90% es col a lteralbyt ispari tci pans t ata 4 (6/51) 4 (/5) 5 (/6) 2 (5/28) (99 /) (11 /) (22 /) 2 (0/22) 2 (6/29) super visedandregua l t edC SD Commer cial 52% 100% 50% 36% 89% 50% 76% 34% TheC CPh od ls i t s ownfunds b andthosepledgedas col a ltea rl anks 2 (6/50) (44 /) 3 (/6) ( 10/28) ( 8/9) 1 (/2) ( 16/21) 1 (0/29) byit s pat ri cp iantsat? Thecenr tal 48% 50% 64% 11% 100% 50% 24% 66% bank 2 (4/50) 3 (/6) 1 (8/28) 1 (/9) (1/ 1) ( 1/2) ( 5/21) ( 19/29) Moneyset te lment s ofh teCC P 73% 60% 17% 90% 67% 100% 50% 50% 90% aee r fe fce tdinCenta rlBank Yes money 3 (8/52) 3 (/5) ( 1/6) ( 26/29) 6 (/9) (11 /) 1 (/2) 1 (1/22) ( 27/30) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. V. I18CCP: sLN IKS Global ByRegi on B n yIcomeLevel Lai tn EastAsia& Hg ihIncome Amerc ia& LMI C Hg i n hicome Pacf ii c OECD Cai rbbean a.s I h teC CPln ikedwt ihanoh ter 21% 25% 28% 10% 28% Yes domestc iCC P? ( 6/28) ( 1/4) ( 5/18) ( 1/10) ( 5/18) b.I s t heC CPln ikedwi thoneor 30% 33% 100% 20% 33% Yes morefor eignCCPs? 7 (/23) ( 6/18) (1/ 1) 1 (/5) ( 6/18) Noe t:Eac i hln t eieminthechar t e rfes r t oas a t ndal onequest ion,h tusthenumberofo ttale rspondens t mayvay r.Calcua lti onsne i ac i n hl t e ei mr efero t h tenumberofsyse tms.Bl anksinthechartshoudb l n eitep rret eda szer opost ii veresponsesforh tespeci f icquest i o n. a Tbe lVI .19CCPs–GOVERNANCE Global ByRegi on B n yIcomeLevel Europe& High Lai tn Su b- EastAsia& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI Pacf ii c n icome Asia O ECD Car ibbean Afi rca 100% 100% 100% 100% 100% 100% 100% 100% 100% a.TheCCPhasdocumene tdgoven rancear rangemens t 5 (1/ 51) (55 /) (6/ 6) 2 (8/ 28) (9/ 9) (11 /) (2/ 2) 2 (22 /2 2 ) (92 /9) b.CCP’sgovernancearr angeme ns t n icu ldep oi c lieson 100% 100% 100% 100% 100% 100% 100% 100% 100% Boar d’s(orequv ialen) tandb oar dc ommit tees’ e rsponsb iii t li es andfunci tonn ig 5 (1/ 51) (55 /) (66 /) ( 282 /8) (99 /) (11 /) (22 /) 2 (22 /2) ( 292 /9) c.TheBoard(orequv iae lnt )incl udesoneormoe r 98% 80% 100% 100% 100% 100% 100% 95% 100% i ndependentboadme r mbers 5 (0/51) 4 (/5) (6/ 6) 2 (82 /8) (99 /) (11 /) (22 /) ( 21/22 2 ) (92 /9) d.TheBoar o d(requi val ent )hasest abl isheda 100% 100% 100% 100% 100% 100% 100% 100% 100% documene tdrs ikma - nagementf ramewor k 5 (05 /0) (55 /) (66 /) ( 272 /7) (99 /) (11 /) (22 /) 2 (22 /2) ( 282 /8) e.Therol esandresponsb ii li t iesofmanagementae r 100% 100% 100% 100% 100% 100% 100% 100% 100% ce lary lspecf i ied 5 (15 /1) (55 /) (66 /) ( 282 /8) (99 /) (1/ 1) (2/ 2) ( 22/ 22 2 ) (92 /9) . fTheC CPh asars ikma nagementu fnci tonandanaudt i 100% 100% 100% 100% 100% 100% 100% 100% 100% u fncti onthataei r ndependentr fomtheog ranz iati ons ’ busn iessunt is 5 (15 /1) (55 /) (6/ 6) ( 282 /8) (99 /) (11 /) (2/ 2) ( 222 /2 2 ) (92 /9) g.TheCC Phasesa tbli shedame chani s o mfrn ivov ln ig 96% 100% 100% 96% 89% 100% 100% 95% 97% sa tkehod lersi ndecs iion- ma kn ig 4 (9/51) (5/ 5) (6/ 6) 2 (7/28) 8 (/9) (1/ 1) (2/ 2) 2 (1/22) ( 28/29) h.TheC PPhascomplet eda ndpubl ishedt he 88% 100% 67% 96% 89% 100% 77% 97% CPMI-O I SCOdisco lsur eframework 4 (5/51) (55 /) ( 4/6) ( 27/28) 8 (/9) (11 /) ( 17/22) ( 28/29) . iTheC CPi sful y l ownedbythepri vatesectori (e .. 75% 20% 33% 93% 89% 50% 55% 90% banks,pi rvae tlyownedstockexc h anges,andother pi rvaee t nt it ies) 3 (8/51) 1 (/5) ( 2/6) ( 26/28) 8 (/9) ( 1/2) ( 12/22 2 ) (6/29) 67% 20% 50% 79% 67% 100% 50% 55% 76% . jThepi rvat eseco trhasamao jrt y i st ak nt ei heCCP ( 34/51) 1 (/5) ( 3/6) ( 22/28) ( 6/9) (11 /) ( 1/2) 1 (2/22 2 ) (2/29) k.Thepu bl i c seco trhasama o jri tystakei ntheCC i P(e .. 16% 40% 50% 7% 50% 23% 10% h tec ent ralbank,mini sr tyofi fnance,oroh terpubi c l eni ti tes) 8 (/51) ( 2/5) 3 (/6) 2 (/28) 1 (/2) ( 5/22) 3 (/29) 10% 80% 50% 23% . lTheCC s Piful y l ownedbythepubl i c e s co tr 5 (/51) 4 (/5) ( 1/2) ( 5/22) Noe t:Eachln i t eieminthechat rrefes r oas t t andao lneq uesi o t n,t husthenumberofo ttale rspondens t mayvay r.Cac lua lto insi neac i n hlei t e e mrferot t henumberofsyse tms. Ba lnksnt i hechat rshoul dbeintep rretedaszeropost i iveresponsesfort hespecf i icquesi ton. a Tbe lV. I20CCPs–RES ILE INCEANDBUSN IES S CONTI NUT IY Global ByRegi on B n yIcomeLevel Lai tn EastAsia& Europe& Hg ihIncome Sub- Sa haran Amerc ia& SouhA t si a L C MI Hi g n hicome Pacf ic i Cenr talAsa i OECD A r fc i a Cai rbbean Theoper ato inali rs- kmanagementf ramewok r 94% 80% 100% 96% 89% 100% 100% 91% 96% n icu ldesaspecf i iccyberr esl ie inc r efamework 4 (7/50) ( 4/5) (6/ 6) 2 (6/27) ( 8/9) (1/ 1) (22 /) 2 (0/22) ( 27/28) a.Theroe ls andresponsb iii t li es o fraddressn ig oper ati onalri skareexp l i cit lydef inedbythe 100% 100% 100% 100% 100% 100% 100% 100% 100% Boad( r ore quv iae lnt)oftheorganz iai ton 5 (0/ 50) (55 /) (6/ 6) ( 272 /7) (99 /) (1/ 1) (2/ 2) ( 22/ 22) 2 (82 /8) opea rtn ig/managn igt heC CP b.Theoper a i o t nalr is- kma nagement 100% 100% 100% 100% 100% 100% 100% 100% 100% r fameworkhas beene ndos redb ytheBoad r o (requv ialent ) 5 (0/ 50) (55 /) (66 /) 2 (7/ 27) (99 /) (11 /) (22 /) 2 (22 /2) ( 282 /8) 98% 100% 100% 96% 100% 100% 100% 100% 96% Cybere rsl i iencemeasue rsar eappi e ld 4 (9/50) (55 /) (66 /) 2 (6/27) (9/ 9) (11 /) (22 /) ( 222 /2) ( 27/28) d.Theover alo l per ato inali rskmanagement 100% 100% 100% 100% 100% 100% 100% 100% 100% r fameworks i pei rodc iall yreve iwedandtese td 5 (05 /0) (55 /) (66 /) ( 272 /7) (99 /) (11 /) (22 /) 2 (22 /2) ( 282 /8) e.Therei s aS peca ili zedU nt iw i thnt i he og ranizat ionoperai tng/managingtheC CPthat 94% 100% 50% 100% 100% 100% 100% 86% 100% s iresponsi b ef l ortheident ii fcat ion,po rteci o t n anddetect ionofcyber h treas t oi t nfoma r i ton 4 (7/50) (5/ 5) 3 (/6) 2 (72 /7) (99 /) (1/ 1) (22 /) ( 19/22) 2 (82 /8) secui ry t . fThereisac ommite te(orsimia lrstr uctue r) i nvol vingtheo pea rto, rregul ato, rsystem 64% 80% 50% 59% 67% 100% 100% 68% 61% par ti ci pa ns t andotherr elevantsa tkeholder s o t ( 32/50) 4 (/5) ( 3/6) ( 16/27) ( 6/9) (11 /) (22 /) 1 (5/22) ( 17/28) enhancetheC CP’scybere rsii lence g.Routi neprocedue rsarei npa lc o efr 100% 100% 100% 100% 100% 100% 100% 100% 100% pei rodc ialdaab t ack -ups 5 (05 /0) (5/ 5) (66 /) ( 27/ 27) (99 /) (11 /) (22 /) ( 222 /2) 2 (82 /8) h.Tapesandotherst orageme daa i r eke ptn i 98% 100% 83% 100% 100% 100% 100% 95% 100% st e i soh terh t a h ntema inprocessn igsit e 4 (9/50) (5/ 5) ( 5/6) 2 (72 /7) (99 /) (1/ 1) (22 /) 2 (1/22) ( 28/ 28) . iBack- upserves r havebeendepl oyedath te 90% 100% 60% 89% 100% 100% 100% 90% 89% manp i rocessn igsie t 4 (4/49) (55 /) 3 (/5) 2 (4/27) (99 /) (11 /) (2/ 2) 1 (9/21) 2 (5/28) . jAful lyequi ppedat ler nat epr ocessi n i gst e 98% 80% 100% 100% 100% 100% 100% 95% 100% exs it s 4 (8/49) ( 4/5) (5/ 5) 2 (7/ 27) (9/ 9) (11 /) (22 /) 2 (0/21) 2 (8/ 28) 33% 80% 17% 27% 11% 100% 100% 41% 26% k. h Atida r l ten raep t o rcessn igsi t eas loexs is t 1 (6/49) 4 (/5) ( 1/6) 7 (/26) 1 (/9) (11 /) (22 /) ( 9/22) ( 7/27) . lTheC CPoperatorhasadocument ed,o frmal 100% 100% 100% 100% 100% 100% 100% 100% 100% busn iesscont inut iypa ln 5 (15 /1) (55 /) (66 /) ( 28/ 28) (99 /) (1/ 1) (22 /) 2 (22 /2) 2 (92 /9) m.B usn iesscontn iuit y ar rangementsn icu lde 100% 100% 100% 100% 100% 100% 100% 100% 100% po rced ur esforcri ss i man agementand n ifor ma to indisseminai ton 5 (15 /1) (5/ 5) (66 /) ( 28/ 28) (99 /) (11 /) (22 /) ( 222 /2) 2 (92 /9) n.Busn iess coni tnut iyar rangemens t ae r 100% 100% 100% 100% 100% 100% 100% 100% 100% e rgular lyrevi ew edandtese td 5 (15 /1) (55 /) (6/ 6) ( 28/ 28) (99 /) (11 /) (22 /) 2 (22 /2) 2 (92 /9) o.TheC CPoperao t rcoor dinae tsbusn iess 73% 60% 33% 85% 67% 100% 100% 64% 81% cont inut iyar rangementsw t i n hiter dependent Fn iancialmak retn i f rasr tucu tres(F s MI) 3 (6/49) ( 3/5) ( 2/6) ( 22/26) ( 6/9) (11 /) (2/ 2) ( 14/22) 2 (2/27) Noe t:Eachl ineie tminthechat rref erstoastandao lnequ est i o n,h tusthenumbero fo ttale rspondent s mayvay r.Cac lua lti onsne i achl i n t e ei e mrfert othenumberofsyse tms.Ba lnksn i h techat rshoudb l n eitep rree tdaszeroposi t iveresponsesforh tes pecf i icquesi o t n. a Tbe lV. I21TRADEREPOST IORE IS–GENERALN IFORMATO IN Global ByRegi on B n yIcomeLevel Europe& High Lai tn Su b- EastAsia& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI Pacf ii c n icome Asia O ECD Car ibbean Afi rca TheTRp rovi desagge rgaed t at ao nopenposi i tonsand 76% 100% 33% 83% 100% 100% 100% 73% 83% r tansaci o t nvol umesandvaluestothepubi l c 1 (6/21) (33 /) 2 (/6) 5 (/6) (4/ 4) (1/ 1) (1/ 1) 1 (1/15) 5 (/6) TheTRp rovd ies cae tgorz iedd at a(forexampe l,agge rgate 89% be rakdow nsofr tadingcounter pari tes,r efee rnceeni tt ies,or 100% 75% 83% 100% 100% 100% 92% 83% cur rencybreakdowns ofpr oducts) 1 (7/19) (33 /) 3 (/4) ( 5/6) (44 /) (11 /) (1/ 1) ( 12/13) 5 (/6) TheTRh as af ormalpr ocedur einpa lcet opr ovi dedat ato 95% 100% 75% 100% 100% 100% 100% 92% 100% e rlevantaut hoi ri tes 1 (8/19) (33 /) 3 (/4) (66 /) (4/ 4) (11 /) (11 /) 1 (2/13) (66 /) na I ddit o i od nt aai t nit ems “a”and“b”above,aut hor ii teshave 95% 100% 75% 100% 100% 100% 100% 92% 100% o rut ineaccesstopat rc iipan- tl eveldat a (18/ 19) (33 /) ( 3/4) (66 /) (44 /) (11 /) (1/ 1) 1 (2/13) (66 /) 84% 100% 50% 83% 100% 100% 100% 85% 83% Daai t ni t e ms“a”an b d“”aboveaea r vai l abeo l nt h n eIten ret 1 (6/19) (33 /) ( 2/4) 5 (/6) (4/ 4) (11 /) (11 /) ( 11/13) ( 5/6) Busn iessconi tnui tyar rangement s ar eregua lry ltese tdath te 100% 100% 100% 100% 100% 100% 100% 100% 100% e lvelofh teTR 1 (81 /8) (3/ 3) (44 /) (5/ 5) (44 /) (11 /) (1/ 1) 1 (31 /3) (55 /) 100% 100% 100% 100% 100% 100% 100% 100% 100% Roui tnepo rcedue rsar einpa lc o efrper iodc idaab t acku -ps 1 (81 /8) (33 /) (44 /) (55 /) (4/ 4) (11 /) (11 /) ( 131 /3) (55 /) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. a Tbe lVI .22TOOLS T WIHWHC IHCOUNTERPARTYCREDI TEXPOSURESAREMI TIGATD E F I THERES IN OCCP Global ByRegi on B n yIcomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca a.n Iit i a ma l g rinA NDv ai rat ionma g rinhedb l ythe 50% 67% 50% 100% 50% 60% 56% n idv iidualbanks(oroh terpari tci pan) tthatar ep at rof t hetrade 5 (/9) 1 (/2) ( 2/3) ( 1/2) (11 /) 2 (/4) ( 3/5) b.n Iit i a ma l g rinO Rv ai rat ionma g rinhedb l y t he 33% 67% 100% 25% 40% n idv iidualbanks(oroh ter pat rc ii pant)t hataep r at rof t hetrade 3 (/9) 2 (/3) (11 /) 1 (/4) ( 2/5) smak ret c.Theei r sguaa rnt eefun np di l ace,wi t h hte 22% 50% 100% 50% Exchangeasadmi ns it rat or 2 (/9) 1 (/2) (1/ 1) 2 (/4) i rvai tve 11% 100% 25% e d.Theei r sag uaa rne tefun np di a lce,wt ihthe dd Exchangeasadmini sr tao trANDguaa rntor 1 (/9) (1/ 1) 1 (/4) et -rade e.Ther eisag uar ane t u efndwt iht heSSSopea rtor 11% 100% 25% ng asadmini st rat or ( 1/9) (11 /) 1 (/4) Excha . fTheSSSoperao trguaa rntees e t te lmentt hrough 11% 100% 25% po rvs io inofn itr adaycr edit ( 1/9) (11 /) 1 (/4) 1 f.IfYEStoie tm“f”,s iinr tadayce rdt ipo rvd iedona 33% 100% 50% col a lter ali zedbass i? 1 (/3) (1/ 1) 1 (/2) a.n Iit i a ma l g rinA NDv ar iai tonma r ginhedb l ythe 100% 50% 50% 50% 50% t n idv iidualbanks(oroh terpari tci pan) tthatar ep at rof e 5 (/10) (33 /) 2 (/4) ( 2/4) ( 3/6) k r h tetrade esma b.n Iit i a ma l r ginO Rv ar iai tonma g rinhedb l y t he 33% 75% 50% i tv n idv iidualbanks(oroh ter pat rc ii pant)t hataep r at rof a ( 3/9) 3 (/4) ( 3/6) v h tetrade Cdei r 10% 33% 25% T . fTheSSSoperao trguaa rnte e es t te lmenth trough O po rvs ii onofi ntr adayce rdit 1 (/10) ( 1/3) 1 (/4) a.n Iit i a ma l g rinA NDv ar iai tonma r ginhedb l ythe 25% 33% 40% 18% 13% 16% n idv iidualbanks(oroh terpari tci pan) tthatar ep at rof h tetrade 4 (/25) 1 (/4) ( 1/3) ( 2/5) 3 (/17) ( 1/8) b.n Iit i a ma l g rinO Rv ai rai tonma r ginhedb l y t he 35% 100% 17% 25% 67% 67% 40% 44% 13% n idv iidualbanks(oroh ter pat rc ii pant)t hataep r at rof t hetrade 9 (/26) (1/ 1) ( 1/6) ( 1/4) ( 2/3) ( 2/3) 2 (/5) ( 8/18) 1 (/8) et c.Ther eisguar ane tefundi npl ace,wt i h hte 21% 100% 20% 40% 20% 33% 11% 44% smak r Exchangeasad n mis it rao tr 6 (/28) (11 /) ( 1/5) ( 2/5) ( 1/5) ( 1/3) 2 (/19) ( 4/9) i ri te e.Ther eisag uaa rnt e u efndwt i h hteSSSoper ator 14% 60% 20% 11% 22% cu asadmins it rao tr 4 (/28) ( 3/5) 1 (/5) 2 (/19) 2 (/9) Se . fTheSSSoperao trguar ante e es t te lmenth trough 18% 33% 20% 33% 20% 21% 11% po rvs ii onofn ita rdaycr edit 5 (/28) ( 2/6) ( 1/5) ( 1/3) ( 1/5) ( 4/19) ( 1/9) 1 f.IfYEStoie tm“f”,s iint radayce rdi tpr ovi dedona 36% 100% 50% 25% 38% 33% col a ltea rlz iedbass i? ( 4/11) (22 /) 1 (/2) 1 (/4) 3 (/8) 1 (/3) Note:Eachl in t e ei minthechat rree frstoasa tndao lneq uest i o n,h tus t hen umberoft otale rspondens t mayvay r.Cal cua lto insne i ac i n hlei t e e mrferot t henumberofsyse tms.Bl anksnt i he chat rshoudb l eine trpe rtedaszeropost ii v e ersponsesforh tes pecf ic iq uesi o t n. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTI O NVI I-PAYMENTSOVERSG I HTANDCOOPERATO I N Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeV l I I1 P . AYMENTSYSTEMOVERSG I HT:GENERALI SSUES TabeV l I I2 P . AYMENTSYSTEMOVERSG I HTAN T DISOBJECTV IES Tabl eVI I3 .aSCOPEOFTHEPAYMENTSOVERSG I HTFUNCTO I N TabeV l I I. 4aSCOPEOFCENTRALBANKOVERSG I HTVI S-ÀV -ISOTHERAUTHORI TIESONOTHERFMITYPES TabeV l I I. 4bSCOPEOFCENTRALBANKOVERSG I HTVI S-ÀV -ISOTHERAUTHORI TIESONOTHERFMITYPES TabeV l I I. 5 I NSTRUMENTSOFPAYMENTSYSTEMOVERSG I HT TabeV l I I6 C . OOPERATI O T NWIHOTHERRELEVANTAUTHORI TIES Tabl eVI I7 C . OLLABORATI O T NWIHOTHERSTAKEHOLDERS TabeV l I I8 I . NVOLVEMENTOFTHECENTRALBAN NT KI HEPRC IINGOFPAYMENTSERVC IES TabeV l I I9 R . EQUI REMENTSFORPSPs TabeV l I I1 .0REQUR IEMENTSFOROPERATORSOFPAYMENTSYSTEMSANDOTHERF s MI TabeV l I I. 11CRT IERAF I ORCENTRALBANKTODESG I NATEFMI s ASSYSTE C MIALLYI MPORTANT TabeV l I I. 12CONSUMERPROTECTI O NMECHANI SMSANDREQUI REMENTS-ADDT IIONALDETAL IS TabeV l I I. 1 N 3IVOLVEMENTOFTHECENTRALBAN NC KI OMPETT IIONPOLC IYFORPAYMENTSERVC IEPROVS IION a Tbe lVI I1 .PAY N ME TSYT SEMOVERSG IHT:GENERALI SSUES ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- EastAsia& Europe& Go lbal Paci fc C i ent ralAsi a I ncome Ameri ca& &N ort h S out hAsi a Saharan LMI C Hg ihi ncome O ECD Car ibbean Afi rca Afi rca TheC ent ralBank’ sp aymentsyse tm over sightf uncto inhas beenesa t bl ishedand 95% 100% 100% 100% 88% 100% 67% 87% 93% 97% t is i pero frmedregulal ryandinano n-goi ng 8 (9/94) (6/ 6) 1 (7/ 17 2 ) (82 /8 1 ) (4/16) (9/ 9) ( 2/3) ( 13/15) ( 52/56) 3 (7/38) bass i Ther s eias pecf ic i uni tordepar tmentwt ihi n 93% 83% 100% 100% 94% 89% 100% 79% 91% 97% h teC enr talBank e rsponsb ief l orpayment syse tmo ver sight 8 (6/92) 5 (/6) ( 171 /7) ( 28/ 28 1 ) (5/16) ( 8/9) (22 /) 1 (1/14) ( 49/54) ( 37/38) Thepayme ntsyse tmo ves rightf uncto i s ni sege rgatedfromp aymentss ytem 89% 100% 100% 92% 87% 78% 100% 73% 89% 89% opea rto inaltasksthr oughas pecf ii c 7 (8/88) (5/ 5) ( 151 /5) ( 24/26 1 ) (3/15) ( 7/9) (33 /) 1 (1/15) ( 47/53) 3 (1/35) og raniz a i o t nalar rangement Thepayme ntsyse tmo ves rightf uncto inis sege rgatedfo rmp aymentsyse tm 82% 100% 83% 91% 67% 88% 33% 73% 77% 90% opea rto inaltaskstho rughviaindependent 5 (9/72) (6/ 6) 1 (0/12 2 ) (1/23) 6 (/9) ( 7/8) ( 1/3) 8 (/11) 3 (3/43) ( 26/29) e rport ingln ies Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lVI I2 .PAY N ME TSYT SEMOVERSG IHTAN T DISOBE JCTV IES ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- EastAsia& Europe& Hg ih Go lbal Paci fc C i enr talAsa i n Icome Ameri ca& &N ort h S out hAsa S i aharan LMI C n icome O ECD Car ibbean Afi rca Afi rca a.Has HastheC ent ralBankset downis t obe jctv iesin 90% 83% 100% 96% 69% 100% 100% 86% 89% 92% a c r ryi ngo utt hep aymentsystemo ves rightu fnci ton h te Centr . nar i .c egul ato inorap oli cyd ocumentapprovedbythe( 83/92) 5 (/6) 1 (7/ 17 2 ) (7/28 1 ) (1/16) (99 /) (22 /) ( 12/14) 4 (8/54 3 )(5/38) e nr talbanks ’G over nor/o tpma nageme n? t b.f I Yesto I 87% 100% 94% 96% 73% 78% 67% 75% 83% 91% fYes,aet r heseobj eci v tespubl i clyds icl osed? e t i m 7 (1/82) (44 /) 1 (5/16) ( 26/27) 8 (/11) 7 (/9) ( 2/3) ( 9/12) 3 (9/47 3 )(2/35) a “”,a. r. t c1O . bj 99% 100% 100% 100% 100% 100% 100% 93% 98% 100% gh eci tve-S ae ftyandef fc ii encyofpaymentsyse tms i 8 (8/89) (44 /) 1 (7/ 17 2 ) (82 /8 1 ) (31 /3) (99 /) (3/ 3) 1 (4/15) 5 (1/52)( 373 /7) s r Sae f y t.. move c2O . bj ect ive-F 69% 100% 78% 15% 83% 100% 67% 80% 81% 42% e n ianca ili ncu lso in t Fn ian ci ( 42/61) (22 /) ( 7/9) 2 (/13) ( 10/12) (77 /) 2 (/3) 1 (2/15) 3 (4/42 8 ) (/19) y ss aln i.. ment c3O . bj 73% 100% 90% 20% 75% 100% 100% 87% 89% 38% ecv te- Consumerpo rteci o t n y 4 (8/66) (44 /) 9 (/10) 3 (/15) 9 (/12) (77 /) (3/ 3) 1 (3/15) 4 (0/45 8 ) (/21) a Consu. . sofp c4O . bj 76% 100% 100% 40% 83% 100% 100% 79% 87% 55% e Avodc i oll usv iepa rct i cesandpo rmoema t k ret cv eci tve-c Avoi d.. ompet io t i n 4 (5/59) (3/ 3) (7/ 7) 6 (/15) 1 (0/12) (66 /) (22 /) ( 11/14) 3 (4/39)( 11/20) be j c5O . bj so 70% 100% 88% 15% 73% 100% 100% 91% 86% 35% ’ eci tve-A k vodma i r ketr fagment ato in n Avoi d 3 (7/53) (2/ 2) ( 7/8) ( 2/13) ( 8/11) (6/ 6) (22 /) 1 (0/11) ( 31/36) ( 6/17) B a marke. . ral c6O . bj t 42% 60% 25% 40% 100% 0% 60% 53% 29% n eci tve-Othes r e 1 (3/31) 3 (/5) ( 3/12) ( 2/5) (22 /) 0 (/0) 3 (/5) 9 (/17) ( 4/14) C Others Noe t:Eachl i n t e ei nt mi hechat rree frstoasa tndao lnequest i o n,t husthenumberofo ttalr espondent s mayvay r.Bl anksnt i hechat rshoul db n eitep rret edaszeop r osi t iv e ersponsesforh tespecf i i. . a Tbe lVI I3 .aSCOPEOFTHEPAY N ME S T OVERSI GHTFUNCTO IN ByReg ion ByI ncomeGo rup High Lai tn Mi ddleE ast Su b- EastAsia& Europe& Hg ih Go lbal Paci fc C i enr talAsa i n Icome Ameri ca& &N ort h S out hAsa S i aharan LMI C n icome O ECD Car ibbean Afi rca Afi rca a.Payme ntsyse tmoversg ihts i per fome r dover 9 al lS s y e tmicaly l mp i ot rantpaymentsyse tms 8% 100% 100% 100% 100% 100% 100% 87% 96% 100% S (IPS) (90/ 92) (66 /) 1 (71 /7 2 ) (7/ 27 1 ) (51 /5) (99 /) (3/ 3) 1 (3/15) ( 54/56 3 ) (6/ 36) b.Paymentsyst emo e v r sighti sper fome r dover 93% 100% 100% 93% 87% 100% 100% 87% 93% 94% e rtai lpaymentsyse tms (859 /1) (55 /) 1 (7/ 17 2 ) (5/27 1 ) (3/15) (99 /) (33 /) ( 13/15) 5 (1/55 3 ) (4/36) c1P . aymentsyst emoversi ghts i per for me d 74% 100% 87% 38% 92% 88% 100% 87% 92% 45% ove: rBanks(aspaymentsev riceprovi des r) ( 60/81) (55 /) ( 13/15) ( 9/24) ( 11/12) ( 7/8) (22 /) 1 (3/15) ( 46/50) ( 14/31) c2P . aymentsyst emoversi ghtisper formed 74% 100% 92% 38% 92% 86% 100% 86% 94% 45% overnonb -ankpaymentsev riceprovi ders 5 (8/78) (55 /) 1 (2/13) ( 9/24) ( 11/12) ( 6/7) (33 /) 1 (2/14) ( 44/47) ( 14/31) d.Payme ntsyse tmo ves righti spef rormedover 47% 50% 44% 59% 33% 57% 47% 40% 57% ci ri tcalser viceprovd ier s e (.g.S F WI T) (418 /7) 2 (/4) 7 (/16) 1 (6/27) 5 (/15) 4 (/7) 7 (/15) 2 (1/52 2 ) (0/35) e.Paymentsyse tmo ver sights ipero frmedover 9% 17% 13% 4% 20% 7% 13% 3% Cent ralBanko -perae tdsystems ony l ( 8/90) 1 (/6) 2 (/16) 1 (/27) 3 (/15) 1 (/14) 7 (/54) 1 (/36) e1 ..IfNo,Payme ntsyse tmo versg ihts i per for me dover al lrel evantpaymentsystems 94% 100% 100% 92% 92% 100% 100% 85% 94% 94% andservc iesintheco unt ryevenifh teo perao tr(78/83) (44 /) ( 181 /8) ( 24/26) ( 11/12) (77 /) (33 /) 1 (1/13) ( 46/49) ( 32/34) s ian on-bank e2 ..IfNo,Payme ntsyse tmo versg ihts i per for me dover al lree lvantpaymentsystems n 3 i 3% 50% 36% 13% 38% 67% 100% 33% 44% 19% h tec ounr tyas o lnga ssuchsystems ar e 2 (0/61) 1 (/2) 4 (/11) ( 3/23) ( 3/8) ( 4/6) (22 /) 3 (/9) 1 (5/34) ( 5/27) opea rtedby comme rca ilbanks . fThec i rt erau i se oi dt deni ty f paymentsyst ems 86% 100% 94% 96% 87% 67% 67% 67% 83% 89% h tataresubjectoC t ent ralBank over sightae r pubi c llydisco lsed (789 /1) (5/ 5) 1 (5/16 2 ) (7/28 1 ) (3/15) 6 (/9) ( 2/3) ( 10/15) ( 45/54 3 ) (3/37) g.Paymentsyst emover sighti sper fome r dover 74% 100% 75% 54% 67% 100% 100% 86% 83% 60% paymentser vices (64/ 87) (5/ 5) 1 (2/16 1 ) (4/26 1 ) (0/15) (88 /) (33 /) ( 12/14) 4 (3/52 2 ) (1/35) h.Paymentsyst emo ver sighti sper fome r dover 83% 80% 88% 73% 80% 100% 100% 87% 87% 77% paymentn ist rume ns t (73/ 88) 4 (/5) ( 14/16 1 ) (9/26 1 ) (2/15) (88 /) (33 /) ( 13/15) 4 (6/53 2 ) (7/35) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lVI I4 .aSCOPEOF CENTRALBANKOVERSI GHT VS I-ÀV -IS OTHERAUTHORITI ESONO THERFMITYPES ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal Eas P t a A c s f i i i a& E c C e u n r r t o a p l e& Asi a n Icome Ameri ca& &N ort h S out hAsi a Saharan LMI C n i H c i g o h me O ECD Car ibbean Afi rca Afi rca 49% 100% 14% 71% 50% 17% 29% 68% a.Cenr talBank CCP(s) 2 (1/43) (11 /) 1 (/7) ( 15/21) 3 (/6) ( 1/6) ( 6/21) ( 15/22) s itheprma i y r oves reer Cop roraes t ecui rt ies 6 0% 100% 54% 70% 44% 50% 50% 56% 56% 66% CSD-SSS 3 (8/63) (3/ 3) 7 (/13) ( 16/23) ( 4/9) 2 (/4) 1 (/2) 5 (/9) 1 (9/34 1 ) (9/29) Government 74% 100% 73% 73% 69% 80% 100% 71% 77% 71% secur ii tesCSD-SS 5 S (8/78) (33 /) ( 11/15 1 ) (9/26) 9 (/13) ( 4/5) (22 /) ( 10/14) 3 (4/44 2 ) (4/34) 31% 100% 13% 37% 33% 20% 24% 38% TR(s) 1 (3/42) (22 /) 1 (/8) ( 7/19) 2 (/6) ( 1/5) ( 5/21) ( 8/21) 31% 100% 11% 41% 40% 17% 23% 39% b.Centa rlB ank CCP(s) 1 (4/45) (11 /) 1 (/9) ( 9/22) 2 (/5) ( 1/6) ( 5/22) ( 9/23) s ithep r imary e rgulat or and super visor Cor porat esecui rt ies 3 8% 100% 38% 33% 33% 25% 44% 42% 32% CSD-SSS ( 24/64) (33 /) 5 (/13) 8 (/24) 3 (/9) ( 1/4) 4 (/9) 1 (4/33) ( 10/31) Government 53% 100% 60% 41% 36% 50% 50% 75% 65% 38% secur ii tesCSD-SS 3 S (9/74) (33 /) ( 9/15) 1 (1/27) 4 (/11) ( 2/4) 1 (/2) ( 9/12) 2 (6/40 1 ) (3/34) 24% 100% 11% 22% 40% 20% 24% 25% TR(s) 1 (0/41) (22 /) 1 (/9) ( 4/18) 2 (/5) ( 1/5) ( 5/21) ( 5/20) 46% 100% 50% 38% 60% 100% 100% 17% 52% 40% c.Otheri fnanca ilCCP(s) 2 (3/50) (33 /) 5 (/10) 9 (/24) 3 (/5) (11 /) (1/ 1) 1 (/6) 1 (3/25) ( 10/25) Auh t oi rt y s ithe oves reer Cop rorat esecur ii tes 5 1% 75% 43% 40% 70% 75% 50% 56% 58% 44% CSD-SSS 3 (5/68) 3 (/4) 6 (/14) 1 (0/25) ( 7/10) 3 (/4) 1 (/2) 5 (/9) 2 (1/36 1 ) (4/32) Government 34% 67% 29% 33% 30% 67% 36% 35% 33% secui ri tesCSD-SSS ( 23/67) 2 (/3) 4 (/14) ( 8/24) 3 (/10) 2 (/3) 4 (/11) 1 (3/37 1 ) (0/30) 36% 50% 50% 24% 60% 100% 20% 45% 26% TR(s) 1 (6/45) 1 (/2) ( 5/10) 5 (/21) 3 (/5) (11 /) 1 (/5) ( 10/22) ( 6/23) 60% 100% 67% 63% 67% 100% 100% 55% 65% d.Otheri fnanca ilCCP(s) 2 (9/48) (22 /) ( 6/9) 1 (5/24) 4 (/6) (11 /) (11 /) ( 12/22) ( 17/26) auh tori tyisthe pi rmaryregua l o tr andsupervs ior C or porat esecur it ies 7 0% 75% 71% 71% 63% 75% 100% 63% 68% 73% CSD-SSS ( 45/64) 3 (/4) 1 (0/14 1 ) (7/24) ( 5/8) 3 (/4) (22 /) 5 (/8) 2 (3/34 2 ) (2/30) Government 60% 67% 57% 67% 45% 67% 50% 64% 55% 67% secur ii tesCSD-SS 4 S (1/68) ( 2/3) ( 8/14) 1 (6/24) 5 (/11) ( 2/3) 1 (/2) ( 7/11) 2 (1/38 2 ) (0/30) 51% 67% 55% 50% 100% 20% 45% 57% TR(s) 2 (2/43) 6 (/9) 1 (1/20) 3 (/6) (11 /) ( 1/5) ( 9/20) ( 13/23) Note:Eachl ineie t nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoudb l n eitep rree tdaszeop r osi t iv e ersponsesforh te specf i icquesi o t n. a Tbe lVI I. 4bSCOPEOFCENTRALBANKOVERSG IHTVS I-À- VISOTHERAUTHORT IIE S ONOTHERF T MIYPES ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal Eas P t a A c s i f i c C i a& E e u n r t r o a p l e& Asi a n Icome Ameri ca& &N orh S t out hAsa S i aharan LMI C Hg i n hicome O ECD Car ibbean Afi rca Afi rca a.Cent ralBanks ithepr imay r 49% 100% 14% 71% 50% 17% 29% 68% CCPs () oves reer 2 (1/43) (11 /) ( 1/7) 1 (5/21) 3 (/6) 1 (/6) 6 (/21) ( 15/22) b.Cent ralBanks itheprimay r 31% 100% 11% 41% 40% 17% 23% 39% e rgulat orandsuper visor 1 (4/45) (11 /) ( 1/9) 9 (/22) 2 (/5) ( 1/6) 5 (/22) 9 (/23) . c Otherf inanca ilAuh toi rt y s i 46% 100% 50% 38% 60% 100% 100% 17% 52% 40% h teo ves reer 2 (3/50) (33 /) 5 (/10) 9 (/24) 3 (/5) (1/ 1) (11 /) ( 1/6) 1 (3/25 1 ) (0/25) d.Otheri fnanci alauh tort iys i 60% 100% 67% 63% 67% 100% 100% 55% 65% h tep i rmaryregua ltorand 2 (9/48) (22 /) ( 6/9) 1 (5/24) 4 (/6) (11 /) (11 /) ( 12/22) ( 17/26) u s per visor a.Cent ralBanki sthepi rmay r 60% 100% 54% 70% 44% 50% 50% 56% 56% 66% Corpoa rte oves reer ( 38/63) (33 /) 7 (/13) 1 (6/23) ( 4/9) 2 (/4) 1 (/2) 5 (/9) 1 (9/34 1 ) (9/29) secur ii tes CSD S -S S b.Cenr talBanks itheprimay r 38% 100% 38% 33% 33% 25% 44% 42% 32% e rgulat orandsupev risor 2 (4/64) (33 /) 5 (/13) 8 (/24) ( 3/9) 1 (/4) ( 4/9) 1 (4/33 1 ) (0/31) c . Otheri fnanci alAut hoi rt y s i 51% 75% 43% 40% 70% 75% 50% 56% 58% 44% t heo ver seer 3 (5/68) ( 3/4) 6 (/14) 1 (0/25) 7 (/10) 3 (/4) 1 (/2) ( 5/9) 2 (1/36 1 ) (4/32) d.Otheri fnanci alauh tort iys i 70% 75% 71% 71% 63% 75% 100% 63% 68% 73% h tep i rmaryregua ltorand 4 (5/64) ( 3/4) 1 (0/14 1 ) (7/24) 5 (/8) 3 (/4) (2/ 2) 5 (/8) 2 (3/34) ( 22/30) u s per visor a.CentralBanki stheprimar y 74% 100% 73% 73% 69% 80% 100% 71% 77% 71% Government overseer ( 58/78) (33 /) 1 (1/15 1 ) (9/26) ( 9/13) 4 (/5) (22 /) 1 (0/14) 3 (4/44 2 ) (4/34) secur ii tes CSD S -S S b.CentralBanki stheprimar y 53% 100% 60% 41% 36% 50% 50% 75% 65% 38% regul atorandsupev risor 3 (9/74) (33 /) ( 9/15) ( 11/27) ( 4/11) 2 (/4) 1 (/2) 9 (/12) 2 (6/40 1 ) (3/34) . c Otheri fnanci alAuh tor iy t s i 34% 67% 29% 33% 30% 67% 36% 35% 33% h teo ves reer 2 (3/67) 2 (/3) 4 (/14) 8 (/24) 3 (/10) ( 2/3) 4 (/11) 1 (3/37 1 ) (0/30) d.Otheri fnanci alauh tort iys i 60% 67% 57% 67% 45% 67% 50% 64% 55% 67% h tep i rmaryregua ltorand 4 (1/68) ( 2/3) 8 (/14) 1 (6/24) 5 (/11) 2 (/3) 1 (/2) 7 (/11) 2 (1/38) ( 20/30) u s per visor a.Cent ralBanks ithepi rmay r 31% 100% 13% 37% 33% 20% 24% 38% TR(s) over seer 1 (3/42) (2/ 2) ( 1/8) ( 7/19) ( 2/6) ( 1/5) 5 (/21) 8 (/21) b.Cent ralBanks itheprimay r 24% 100% 11% 22% 40% 20% 24% 25% e rgulao trandsuper visor 1 (0/41) (22 /) ( 1/9) ( 4/18) ( 2/5) 1 (/5) ( 5/21) ( 5/20) . c Otherf inanci alAuh tor iy t s i 36% 50% 50% 24% 60% 100% 20% 45% 26% h teo ver seer 1 (6/45) 1 (/2) 5 (/10) 5 (/21) ( 3/5) (1/ 1) ( 1/5) 1 (0/22) ( 6/23) d.Otheri fnanci alauh tort iys i 51% 67% 55% 50% 100% 20% 45% 57% h tep i rmaryregua ltorand 2 (2/43) 6 (/9) 1 (1/20) 3 (/6) (11 /) ( 1/5) ( 9/20) ( 13/23) u s per visor Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I5 .INSR T UME N S T OFPAY N ME T S Y SST EMOVERSG IHT ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal Eas P t a A c s f i i i a& E c C e u n r r t o a p l e& Asi a n Icome Ameri ca& &N ort h S out hAsi a Saharan LMI C n i H c i g o h me O ECD Car ibbean Afi rca Afi rca 67% 71% 72% 50% 61% 89% 33% 93% 76% 54% a.s Isun igofe rgua lti ons Hg ihy lree lvant 6 (6/98) ( 5/7) 1 (3/18 1 ) (4/28 1 ) (1/18) 8 (/9) 1 (/3) 1 (4/15) 4 (5/59)( 21/39) 13% 17% 18% 11% 11% 67% 10% 18% Ree lvant 1 (3/98) 3 (/18) 5 (/28) 2 (/18) 1 (/9) 2 (/3) ( 6/59) ( 7/39) 7% 21% 7% 2% 15% Lessrel evant 7 (/98) ( 6/28) 1 (/15) 1 (/59 6 ) (/39) 12% 29% 11% 11% 28% 12% 13% Unspecf i ied 1 (2/98) 2 (/7) 2 (/18) 3 (/28) ( 5/18) ( 7/59) ( 5/39) 64% 71% 78% 36% 61% 89% 33% 93% 78% 44% b.Po rvidn ig Hi ghy lrel evant i c lense/pemi r ssionN /o-obj eci tonto 6 (3/ 98) 5 (/7) 1 (4/18) ( 10/28) ( 11/18) ( 8/9) ( 1/3) ( 14/15) 4 (6/59)( 17/39) opea rti ono fsyst ems andser vices 5% 14% 33% 2% 10% Ree lvant 5 (/98) ( 4/28) 1 (/3) 1 (/59 4 ) (/39) 18% 11% 39% 11% 11% 33% 7% 8% 33% Lessrel evant 1 (8/98) 2 (/18) ( 11/28) ( 2/18) ( 1/9) 1 (/3) 1 (/15) 5 (/59) ( 13/39) 12% 29% 11% 11% 28% 12% 13% Unspecf i ied 1 (2/98) 2 (/7) 2 (/18) 3 (/28) ( 5/18) ( 7/59) ( 5/39) 56% 43% 61% 50% 50% 89% 33% 60% 59% 51% c.Set tn igp er foma r nces a tndad rs, Hg ihl yree lvant minmu i ms ervc ieleves landsi l miar 5 (59 /8) ( 3/7) ( 11/18 1 ) (4/28) ( 9/18) ( 8/9) ( 1/3) 9 (/15) 3 (5/59 2 )(0/39) measures 24% 29% 17% 32% 22% 33% 33% 20% 31% Ree lvant 2 (4/98) 2 (/7) ( 3/18) 9 (/28) 4 (/18) 1 (/3) 5 (/15) ( 12/59)( 12/39) 7% 11% 7% 11% 33% 7% 8% 5% Lessrel evant 7 (/98) 2 (/18) 2 (/28) 1 (/9) 1 (/3) ( 1/15) ( 5/59) ( 2/39) 12% 29% 11% 11% 28% 12% 13% Unspecf i ied 1 (2/98) 2 (/7) 2 (/18) 3 (/28) ( 5/18) ( 7/59) ( 5/39) 66% 71% 72% 61% 50% 67% 100% 80% 69% 62% d.Col e l ct i o nofsa tts it icsand Hg ihl yree lvant r eport s 6 (5/98) 5 (/7) ( 13/18) ( 17/28) ( 9/18) ( 6/9) (33 /) ( 12/15) ( 41/59 2 )(4/39) 24% 17% 36% 28% 33% 20% 20% 31% Ree lvant 2 (4/98) 3 (/18) 1 (0/28) 5 (/18) 3 (/9) ( 3/15) ( 12/59)( 12/39) 9% 29% 11% 4% 22% 10% 8% Unspecf i ied 9 (/98) 2 (/7) 2 (/18) 1 (/28) 4 (/18) ( 6/59) ( 3/39) 52% 29% 56% 75% 28% 67% 47% 44% 64% e.Di ao lgueandmoa rlsuaso in Hg ihl yree lvant 5 (1/98) 2 (/7) ( 10/18 2 ) (1/28) 5 (/18) 6 (/9) 7 (/15) 2 (6/59)( 25/39) 32% 43% 33% 18% 28% 22% 67% 53% 37% 23% Ree lvant 3 (1/98) ( 3/7) 6 (/18) 5 (/28) 5 (/18) 2 (/9) 2 (/3) 8 (/15) 2 (2/59 9 ) (/39) 6% 4% 22% 33% 8% 3% Lessrel evant 6 (/98) 1 (/28) 4 (/18) 1 (/3) 5 (/59 1 ) (/39) 10% 29% 11% 4% 22% 11% 10% 10% Unspecf i ied 1 (0/98) 2 (/7) 2 (/18) 1 (/28) 4 (/18) 1 (/9) ( 6/59) ( 4/39) 47% 57% 50% 21% 28% 89% 100% 73% 54% 36% g.Ons -it einspect i o ns Hg ihy lree lvant 4 (6/98) ( 4/7) 9 (/18) 6 (/28) 5 (/18) ( 8/9) (33 /) 1 (1/15) 3 (2/59)( 14/39) 24% 33% 29% 39% 11% 13% 25% 23% Ree lvant 2 (4/98) 6 (/18) 8 (/28) 7 (/18) 1 (/9) ( 2/15) ( 15/59) ( 9/39) 17% 14% 6% 43% 6% 13% 8% 31% Lessrel evant 1 (7/98) 1 (/7) ( 1/18) ( 12/28) 1 (/18) ( 2/15) ( 5/59 1 ) (2/39) 11% 29% 11% 7% 28% 12% 10% Unspecf i ied 1 (1/98) 2 (/7) 2 (/18) 2 (/28) ( 5/18) ( 7/59) ( 4/39) 73% 29% 78% 89% 50% 78% 33% 93% 64% 87% h.Assessmens t usn igthe Hg ihy lree lvant CPMI-I O SCOinten rati onal 7 (2/98) ( 2/7) ( 14/18) ( 25/28) 9 (/18) ( 7/9) 1 (/3) ( 14/15) ( 38/59 3 )(4/39) sa tndards 13% 29% 6% 7% 22% 22% 33% 7% 19% 5% Ree lvant 1 (3/98) ( 2/7) 1 (/18) 2 (/28) 4 (/18) 2 (/9) 1 (/3) 1 (/15) 1 (1/59 2 ) (/39) 3% 14% 6% 33% 5% Lessrel evant ( 3/98) 1 (/7) ( 1/18) ( 1/3) ( 3/59) 10% 29% 11% 4% 28% 12% 8% Unspecf i ied ( 10/98) 2 (/7) ( 2/18) 1 (/28) ( 5/18) ( 7/59 3 ) (/39) 72% 57% 78% 68% 67% 89% 100% 73% 73% 72% . iMont ioi rng Hi ghy lrel evant 7 (1/98) ( 4/7) 1 (4/18 1 ) (9/28 1 ) (2/18) 8 (/9) (3/ 3) 1 (1/15) 4 (3/59)( 28/39) 18% 14% 11% 29% 11% 11% 27% 17% 21% Ree lvant ( 18/98) 1 (/7) ( 2/18) 8 (/28) ( 2/18) ( 1/9) ( 4/15) 1 (0/59) ( 8/39) 9% 29% 11% 4% 22% 10% 8% Unspecf i ied ( 9/98) 2 (/7) ( 2/18) ( 1/28) ( 4/18) ( 6/59 3 ) (/39) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I6 .COOPERATO I T NWIHOTHERREL EVANTAUTHORI TIS E ByRego in ByI ncomeLevel Europe& High Lat in MiddeE l ast Su b- EastAsia& Go lbal Paci fi c C entr al n Icome Ameri ca& &N orth S out hAsi a Saharan L C MI Hi ghi ncome Asia O ECD Cai rbbean Afrc ia Afi rca s I h tereas i gnii c fantdege reofcoopea rto inw t hb i ank 83% 63% 67% 79% 88% 100% 87% 79% 69% 75% super visor s nt i hecone txtofpaymentss ytemover sight aci tvi t ies? 6 (7/89) 5 (/6) ( 10/16) ( 18/27) ( 11/14) 7 (/8) (3/ 3) 1 (3/15) ( 42/53) 2 (5/36) s I h tereas i gnii c fa ntdege reofcoopea rto inw t ihconsumer 23% 20% 25% 7% 36% 40% 33% 34% 6% po rteci tonauthori t iesinthecone txtofpaymentsyse tm oves rightaci v tit ies? 1 (9/84) ( 1/5) ( 4/16) ( 2/27) 5 (/14) 2 (/5) 5 (/15) 1 (7/50) 2 (/34) s I h tereas i gnii c fa ntdege reofcoopea rto inw i thdata 27% 40% 27% 4% 29% 50% 50% 47% 37% 12% po rteci tonauthori t iesinthecone txtofpaymentsyse tm oves rightact i vii tes? 2 (2/83) 2 (/5) ( 4/15) ( 1/26) ( 4/14) 3 (/6) ( 1/2) 7 (/15) 1 (8/49) ( 4/34) s I h tereas i gnii c fan tdege reo fcoopea rto inw i thoh ter 79% 60% 79% 85% 71% 71% 100% 80% 76% 83% cenr talbanksnt i hecontextofpaymentsyst emoversg iht aci tvi t ies? 6 (6/84) 3 (/5) ( 11/14 2 ) (3/27) ( 10/14) 5 (/7) (22 /) 1 (2/15) 3 (7/49) ( 29/35) s I h tereas i gnii fcantdege reo fcoopea rto inw i thother 38% 20% 27% 23% 64% 33% 33% 60% 44% 29% nai tonalf i n anca ilregul atos r i nthecontextofpayment syst emo versg ihtactv ii te is? 3 (2/84) 1 (/5) ( 4/15) 6 (/26) ( 9/14) 2 (/6) 1 (/3) 9 (/15) ( 22/50) 1 (0/34) s I h tereas g inf ic iantdege reo fcooper ato inwt ihs ecui rt ies 59% 60% 40% 63% 64% 50% 67% 67% 54% 66% e rgulao trsinthecont extofpaymentsyst emo ver sight aci v tii tes? 5 (0/85) 3 (/5) ( 6/15 1 ) (7/27 9 ) (/14) ( 3/6) 2 (/3) ( 10/15) ( 27/50) ( 23/35) s I h tereas i gnf ic iantdege reof coopea rto inwi thT ee lcom 27% 20% 13% 14% 33% 100% 87% 43% 3% Auh t oi ry t i nthecont extofpaymentsystemover sight aci v tit ies? 2 (3/86) 1 (/5) ( 2/16) ( 2/14) ( 2/6) (3/ 3) ( 13/15) ( 22/51) ( 1/35) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I7 .COLA L BORATI O T NWIHOTHERST A KEHOLDERS ByRei gon ByRei gon Europe& High Lat in MiddeE l ast Su b- Go lbal Eas P t a A c s f i i i c a& C entr al n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C i n H c g i o h me Asia O ECD Cai rbbean Afrc ia Afi rca Afoma r lNat ionalPayment s Counci lorsi mia lr 40% 17% 41% 43% 43% 40% 33% 40% 33% 50% ar rangementi sinplace 3 (5/88) 1 (/6) 7 (/17 1 ) (2/28 6 ) (/14) ( 2/5) 1 (/3) ( 6/15) 1 (8/54 1 ) (7/34) At lhoughno to frma i z led,h teC enr talBankholdsregul ar 25% meetn igs wi thstakehod lersataseni or e lvelod t i scuss 33% 18% 25% 29% 20% 33% 27% 28% 21% sr tae tgics isue sforh tepaymentsystem 2 (2/88) 2 (/6) ( 3/17) ( 7/28) 4 (/14) ( 1/5) ( 1/3) ( 4/15) ( 15/54) ( 7/34) TheC enr talBankconsut lsamo l stexcu lsv iey lwi t h hte 11% 17% 18% 11% 7% 20% 7% 13% 9% banker s’assoca iti on ( 10/88) 1 (/6) 3 (/17) 3 (/28) 1 (/14) 1 (/5) ( 1/15) 7 (/54) 3 (/34) TheC ent ralBank consut lssa t kehod lersonlyath te oper ato inalleveli (e ..onp art i cu l aroperai tonals isues, )but 6% 6% 4% 21% 7% 3% h tesec onsut lat ionsoccursporadi call ya ndo /rmo sl y t ona 5 (/88) 1 (/17) 1 (/28) ( 3/14) 4 (/54) 1 (/34) bl a iteralbass i TheC ent ralBank consut lsstakehod lersony l ath te oper ato inale l veli (e ..onp ari tcua lroperai tonals isues). 10% 6% 7% 20% 33% 27% 13% 6% Theseconsut lato ins aer r egua lrands ometi me sincl ude 9 (/88) ( 1/17) ( 2/28) ( 1/5) ( 1/3) ( 4/15) ( 7/54) ( 2/34) h tec r eato ino fana dh -oc t ask o frceo rwok ringgroup 8% 33% 12% 11% 6% 12% Other 7 (/88) 2 (/6) 2 (/17) ( 3/28) 3 (/54) 4 (/34) Note:Eachl ineie t nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoudb l n eitep rree tdaszeop r osi t iv e ersponsesforh te specf i icquesi o t n. a Tbe lVI I8 .INVOLVE N ME TOFTHECENTRALBANKI H NT EPRC IINGOFPAY N ME TSE R VC IES ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal Eas P t a A c s i f i c C i a& E e u n r t r o a p l e& Asi a n Icome Ameri ca& &N orh S t out hAsa S i aharan LMI C Hg i n hicome O ECD Car ibbean Afi rca Afi rca Credi ttr ansfers/di rectdebt is 18% 50% 6% 25% 33% 18% 27% 7% TheC enta rl( int erbank) 1 (1/61) 3 (/6) 1 (/18) ( 2/8) 3 (/9) 2 (/11) 9 (/33) ( 2/28) Bank aci tvey l e rgulates Customerpayme ns t madev at i he 26% 50% 11% 25% 44% 100% 36% 39% 11% pi rcesof RTG Ssystem 1 (6/61) 3 (/6) 2 (/18) 2 (/8) 4 (/9) (11 /) 4 (/11) 1 (3/33) 3 (/28) paymen t sev ricesif andw hen P ayme ntcar dtransact i o ns, 23% 50% 13% 11% 13% 56% 18% 33% 11% deeme d n icu l dn ig i ntec rhange e fes or 1 (4/61) 3 (/6) ( 1/8) 2 (/18) 1 (/8) 5 (/9) ( 2/11) ( 11/33) ( 3/28) necessary MD Rs Payment s wt ihe mo - ney accouns 1 t 6% 17% 6% 25% 44% 18% 24% 7% ormobemo i l neyaccount s 1 (0/61) ( 1/6) 1 (/18) 2 (/8) 4 (/9) 2 (/11) 8 (/33) 2 (/28) 11% 33% 6% 33% 9% 15% 7% Re t t miances 7 (/61) 2 (/6) 1 (/18) 3 (/9) 1 (/11) 5 (/33) ( 2/28) Credi ttr ansf ers/di rectdebt is 13% 25% 17% 13% 11% 9% 9% 18% TheC enta rl(int erbank) 8 (/61) 2 (/8) 3 (/18) ( 1/8) 1 (/9) 1 (/11) 3 (/33) ( 5/28) Bank r oleis i mi l tedto col leci ton Cuso tme rpaymens t madevat i he 11% 13% 11% 25% 11% 9% 12% 11% and RTGSs yse tm 7 (/61) 1 (/8) 2 (/18) ( 2/8) 1 (/9) 1 (/11) 4 (/33) ( 3/28) ds iseminato i. . Paymentcadt r ransaci o t ns, 13% 13% 28% 13% 9% 6% 21% n icu ldin n giter changefees or MDR s 8 (/61) ( 1/8) ( 5/18) ( 1/8) ( 1/11) ( 2/33) ( 6/28) Paymens t wi the - money account s 11% 17% 13% 17% 13% 9% 12% 11% ormobi l emo neyaccount s ( 7/61) ( 1/6) 1 (/8) 3 (/18) 1 (/8) 1 (/11) 4 (/33) 3 (/28) 10% 13% 11% 13% 11% 9% 12% 7% Re t t miances 6 (/61) 1 (/8) ( 2/18) ( 1/8) ( 1/9) ( 1/11) ( 4/33) ( 2/28) Credi ttr ansfers/di rectdebt is 15% 13% 25% 22% 100% 27% 21% 7% TheC entral(int erbank) (96 /1) 1 (/8) 2 (/8) ( 2/9) (1/ 1) 3 (/11) 7 (/33) ( 2/28) Bank roei l s i lmie tdt o voc iing Customerpayme nt s madev i athe 3% 11% 9% 6% opn i o ins wihR t TG Ssystem (2/ 61) ( 1/9) 1 (/11) 2 (/33) e r gar dt othe prc in i gof payme nt Payme ntcar dtransact i o ns, 18% 25% 38% 11% 100% 36% 27% 7% servc ies – i ncu l dn igintec rhangefees or MD Rs 1 (1/61) 2 (/8) ( 3/8) ( 1/9) (1/ 1) 4 (/11) 9 (/33) ( 2/28) mo a rl suaso i n Paymens t wi the - money account s 13% 17% 25% 11% 100% 27% 24% ormobi l emo neyaccount s ( 8/61) 1 (/6) 2 (/8) ( 1/9) (1/ 1) 3 (/11) 8 (/33) 8% 17% 13% 22% 100% 15% Re t t miances 5 (/61) 1 (/6) 1 (/8) ( 2/9) (11 /) 5 (/33) Credi ttr ansfers/di rectdebt is 26% 38% 56% 13% 18% 15% 39% Thereisno (int erbank) 1 (6/61) 3 (/8) 1 (0/18) 1 (/8) 2 (/11) ( 5/33) ( 11/28) n ivolvement atal lfo r m h teC entral Customerpayme nt s madev at i he 31% 63% 56% 25% 18% 18% 46% Bank nt i he R TG Ssystem 1 (9/61) 5 (/8) 1 (0/18) 2 (/8) ( 2/11) ( 6/33) ( 13/28) pi rcn igo f paymen t sev ricesto P ayme ntcadt r ransaci o t ns, 20% 25% 39% 13% 18% 9% 32% endu - ser s i ncu l dn igintec rhangefees or MD Rs 1 (2/61) 2 (/8) ( 7/18) ( 1/8) ( 2/11) ( 3/33) ( 9/28) Payment s wt ihe mo - ney accouns 3 t 3% 50% 56% 50% 18% 15% 54% ormobi l emo neyaccouns t 2 (0/61) ( 4/8) 1 (0/18) 4 (/8) ( 2/11) 5 (/33) 1 (5/28) 39% 63% 61% 50% 36% 24% 57% Re t t miances 2 (4/61) 5 (/8) 1 (1/18) 4 (/8) 4 (/11) 8 (/33) 1 (6/28) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I9 .REQUI RE N ME S T F O RPSPs ByReg ion ByI ncomeLee vl Europe& High Lai tn Mi ddleE ast Su b- Hg ih EastAsia& Go lbal Paci fi c C enta rl n Icome Ameri ca& &N orh S t ouhA t sa S i aharan L C MI n icome Asia O ECD Cai rbbean Afi rca Afi rca Consumerpr oteci o t n 84% 100% 79% 83% 67% 83% 100% 100% 85% 83% mechans ims ( 54/64) (44 /) 1 (1/14 1 ) (5/18) ( 6/9) 5 (/6) (22 /) 1 (1/ 11) 3 (4/40 2 ) (0/24) CyberRs ikManagement 73% 100% 80% 72% 30% 86% 100% 80% 73% 72% Fa rme wok r 4 (8/66) (4/ 4) 1 (2/15) ( 13/18) 3 (/10) ( 6/7) (2/ 2) 8 (/10) ( 30/41) ( 18/25) MTOs 70% 100% 67% 68% 33% 86% 100% 80% 70% 69% CyberSt rae tgy 4 (6/66) (44 /) 1 (0/15 1 ) (3/19) 3 (/9) 6 (/7) (2/ 2) 8 (/10) 2 (8/40) ( 18/26) mesc i t Ft iandproperr e qur iemens t o fr 79% 100% 87% 79% 50% 86% 67% 90% 79% 81% boado r fdie rctos r members o (546 /8) (44 /) 1 (3/15 1 ) (5/19) 5 (/10) 6 (/7) 2 (/3) 9 (/10) 3 (3/42) ( 21/26) D andseno irma nagement a. Minmu i moperai tonal 82% 75% 87% 79% 60% 86% 100% 100% 83% 81% e rquie rmens t 5 (6/68) 3 (/4) ( 13/15 1 ) (5/19) ( 6/10) 6 (/7) (22 /) ( 11/ 11) 3 (5/42 2 ) (1/26) 77% 100% 80% 74% 60% 86% 67% 83% 77% 77% n Miimumpad i-nc i apt ial 5 (4/70) (44 /) 1 (2/15 1 ) (4/19) 6 (/10) 6 (/7) 2 (/3) 1 (0/12) 3 (4/44) ( 20/26) Consumerpr oteci o t n 68% 100% 54% 67% 50% 67% 100% 82% 70% 65% mechans ims ( 43/63) (44 /) 7 (/13) 1 (2/18) ( 4/8) 4 (/6) (33 /) 9 (/11) 2 (8/40 1 ) (5/23) CyberRs ikManagement 59% 100% 62% 61% 13% 67% 100% 56% 58% 61% Fa rme wok r ( 36/61) (44 /) 8 (/13) 1 (1/18) ( 1/8) 4 (/6) (33 /) 5 (/9) 2 (2/38 1 ) (4/23) MTOs 58% 100% 54% 58% 25% 67% 100% 56% 58% 58% l CyberSt rae tgy a 3 (6/62) (44 /) 7 (/13) 1 (1/19) 2 (/8) 4 (/6) (3/ 3) 5 (/9) 2 (2/38) ( 14/24) i ton Ft iandproperr e qur iemens t o fr a 66% 100% 62% 68% 38% 67% 67% 73% 63% 71% n r boado r fdie rctos r members e (426 /4) (44 /) 8 (/13) 1 (3/19) 3 (/8) 4 (/6) 2 (/3) 8 (/11) 2 (5/40) ( 17/24) t andseno irma nagement b.n I Minmu i moperai tonal 67% 75% 62% 63% 50% 67% 100% 82% 68% 67% e rquie rmens t 4 (3/64) 3 (/4) 8 (/13) 1 (2/19) 4 (/8) 4 (/6) (33 /) 9 (/11) 2 (7/40 1 ) (6/24) 60% 100% 62% 58% 38% 60% 67% 64% 62% 58% n Miimumpad i-nc i apt ial 3 (8/63) (44 /) 8 (/13) 1 (1/19) 3 (/8) 3 (/5) 2 (/3) 7 (/11) 2 (4/39) ( 14/24) Consumerpr oteci o t n 70% 80% 46% 79% 56% 40% 50% 100% 68% 73% mechans ims 4 (6/66) ( 4/5) 6 (/13) ( 15/19) 5 (/9) 2 (/5) 1 (/2) ( 131 /3) 2 (7/40) ( 19/26) vices CyberRs ikManagement 60% 80% 38% 63% 33% 40% 50% 100% 59% 62% er Fa rme wor k 3 (9/65) ( 4/5) 5 (/13) 1 (2/19) ( 3/9) 2 (/5) ( 1/2) 1 (2/ 12) 2 (3/39 1 ) (6/26) neys 59% 60% 46% 63% 38% 40% 50% 92% 61% 58% mo CyberSt rae tgy 3 (8/64) ( 3/5) 6 (/13) 1 (2/19) 3 (/8) ( 2/5) 1 (/2) 1 (1/12) 2 (3/38) ( 15/26) ge- Ft iandproperr e qur iemens t o fr in 65% 80% 46% 79% 33% 40% 50% 92% 60% 73% d i boado r fdie rctos r members v (436 /6) ( 4/5) 6 (/13) 1 (5/19) 3 (/9) ( 2/5) 1 (/2) 1 (2/13) 2 (4/40) ( 19/26) o andseno irma nagement spr Minmu i moperai tonal 68% 80% 46% 79% 44% 40% 50% 100% 65% 73% MNO e rquie rmens t 4 (5/66) 4 (/5) ( 6/13) ( 15/19) ( 4/9) ( 2/5) 1 (/2) ( 131 /3) ( 26/40 1 ) (9/26) c. 68% 80% 50% 74% 44% 40% 50% 100% 67% 69% n Miimumpad i-nc i apt ial 4 (6/68) ( 4/5) 7 (/14) 1 (4/19) 4 (/9) ( 2/5) 1 (/2) 1 (41 /4) 2 (8/42) ( 18/26) Consumerpr oteci o t n 83% 80% 69% 84% 70% 86% 100% 100% 83% 81% mechans ims 5 (7/69) ( 4/5) 9 (/13) 1 (6/19) ( 7/10) 6 (/7) (22 /) 1 (3/ 13) 3 (5/42 2 ) (2/27) CyberRs ikManagement 75% 80% 62% 74% 50% 86% 100% 100% 75% 74% s r Fa rme wok r 5 (0/67) ( 4/5) 8 (/13) ( 14/19) 5 (/10) ( 6/7) (2/ 2) 1 (1/ 11) ( 30/40 2 ) (0/27) s isue 73% 60% 62% 74% 60% 86% 100% 91% 75% 70% y CyberSt rae tgy e 4 (9/67) ( 3/5) 8 (/13) 1 (4/19) 6 (/10) 6 (/7) (2/ 2) 1 (0/11) 3 (0/40) ( 19/27) Mon Ft iandproperr e qur iemens t o fr - 80% 80% 69% 89% 55% 86% 100% 92% 77% 85% e boado r fdie rctos r members r (567 /0) ( 4/5) 9 (/13) 1 (7/19) 6 (/11) 6 (/7) (2/ 2) 1 (2/13) 3 (3/43) ( 23/27) e andseno irma nagement .Oth Minmu i moperai tonal 83% 60% 69% 89% 73% 86% 100% 100% 81% 85% d e rquie rmens t 5 (8/70) 3 (/5) ( 9/13) 1 (7/19) ( 8/11) 6 (/7) (22 /) ( 13/ 13) 3 (5/43 2 ) (3/27) 80% 80% 62% 89% 60% 86% 100% 93% 77% 85% n Miimumpad i-nc i apt ial 5 (6/70) ( 4/5) 8 (/13) 1 (7/19) 6 (/10) 6 (/7) (2/ 2) 1 (3/14) 3 (3/43) ( 23/27) Consumerpr oteci o t n 74% 75% 54% 84% 56% 86% 100% 82% 72% 77% mechans ims 4 (8/65) ( 3/4) 7 (/13) 1 (6/19) ( 5/9) 6 (/7) (22 /) 9 (/11) 2 (8/39 2 ) (0/26) CyberRs ikManagement 67% 75% 54% 74% 33% 86% 100% 80% 66% 69% s r Fa rme wor k 4 (3/64) ( 3/4) 7 (/13) 1 (4/19) ( 3/9) 6 (/7) (22 /) 8 (/10) 2 (5/38 1 ) (8/26) cqur ie 68% 75% 54% 74% 40% 86% 100% 80% 67% 69% da CyberSt rae tgy 4 (4/65) ( 3/4) 7 (/13) 1 (4/19) 4 (/10) 6 (/7) (2/ 2) 8 (/10) 2 (6/39) ( 18/26) car Ft iandproperr e qur iemens t o fr t 68% 50% 62% 84% 30% 86% 100% 73% 63% 77% men boado r fdie rctos r members (456 /6) ( 2/4) 8 (/13) 1 (6/19) 3 (/10) 6 (/7) (2/ 2) 8 (/11) 2 (5/40) ( 20/26) andseno irma nagement Pay 71% 50% 62% 84% 40% 86% 100% 82% 68% 77% . Minmu i moperai tonal e e rquie rmens t 4 (7/66) 2 (/4) 8 (/13) 1 (6/19) 4 (/10) 6 (/7) (22 /) ( 9/11) 2 (7/40 2 ) (0/26) 68% 75% 54% 84% 33% 86% 100% 67% 63% 77% n Miimumpad i-nc i apt ial 4 (5/66) ( 3/4) 7 (/13) 1 (6/19) 3 (/9) 6 (/7) (2/ 2) 8 (/12) 2 (5/40) ( 20/26) Consumerpr oteci o t n 46% 33% 31% 35% 33% 50% 67% 83% 51% 38% mechans ims 2 (9/63) ( 1/3) 4 (/13) ( 6/17) 3 (/9) 3 (/6) ( 2/3) 1 (0/12) ( 20/39) ( 9/24) CyberRs ikManagement 37% 33% 29% 24% 11% 50% 67% 73% 41% 29% rs Fa rme wok r 2 (3/63) ( 1/3) 4 (/14) ( 4/17) ( 1/9) 3 (/6) ( 2/3) 8 (/11) ( 16/39) ( 7/24) e rgao t 37% 33% 29% 24% 11% 50% 67% 73% 41% 29% g CyberSt rae tgy g 2 (3/63) ( 1/3) 4 (/14) 4 (/17) 1 (/9) 3 (/6) 2 (/3) 8 (/11) 1 (6/39 7 ) (/24) nta Ft iandproperr e qur iemens t o fr me 41% 33% 36% 29% 11% 50% 67% 75% 45% 33% boado r fdie rctos r members y (266 /4) ( 1/3) 5 (/14) 5 (/17) 1 (/9) 3 (/6) 2 (/3) 9 (/12) 1 (8/40 8 ) (/24) a andseno irma nagement Bl ip l Minmu i moperai tonal 41% 29% 35% 11% 50% 67% 83% 43% 38% . f e rquie rmens t 2 (6/64) ( 4/14) 6 (/17) 1 (/9) 3 (/6) ( 2/3) ( 10/12) ( 17/40 9 ) (/24) 35% 33% 21% 29% 11% 50% 67% 62% 39% 29% n Miimumpad i-nc i apt ial 2 (3/65) ( 1/3) 3 (/14) 5 (/17) 1 (/9) 3 (/6) 2 (/3) 8 (/13) 1 (6/41 7 ) (/24) Consumerpr oteci o t n 65% 75% 64% 79% 44% 50% 50% 64% 60% 72% mechans ims 4 (2/65) ( 3/4) 9 (/14) 1 (5/19) ( 4/9) 3 (/6) ( 1/2) 7 (/11) 2 (4/40 1 ) (8/25) d r s a e CyberRs ikManagement 56% 50% 64% 63% 33% 50% 50% 60% 54% 60% c ic t v Fa rme wok r 3 (6/64) ( 2/4) 9 (/14) ( 12/19) 3 (/9) ( 3/6) ( 1/2) 6 (/10) ( 21/39) ( 15/25) n r me nse y 55% 50% 57% 63% 33% 50% 50% 60% 51% 60% a i to gp CyberSt rae tgy 3 (5/64) ( 2/4) 8 (/14) 1 (2/19) 3 (/9) 3 (/6) 1 (/2) 6 (/10) 2 (0/39) ( 15/25) z ia n l i a d i Ft iandproperr e qur iemens t o fr n v 57% 75% 64% 74% 22% 50% 50% 45% 50% 68% o o s boado r fdie rctos r members r r (376 /5) ( 3/4) 9 (/14) 1 (4/19) 2 (/9) 3 (/6) 1 (/2) 5 (/11) 2 (0/40) ( 17/25) p e andseno irma nagement s /p ie g it n t i Minmu i moperai tonal 58% 50% 71% 74% 22% 50% 50% 55% 53% 68% n su E e rquie rmens t 3 (8/65) 2 (/4) 1 (0/14 1 ) (4/19) 2 (/9) 3 (/6) 1 (/2) 6 (/11) 2 (1/40 1 ) (7/25) s . i g 55% 50% 50% 74% 33% 50% 50% 50% 46% 68% n Miimumpad i-nc i apt ial 3 (6/66) ( 2/4) 7 (/14) 1 (4/19) 3 (/9) 3 (/6) 1 (/2) 6 (/12) 1 (9/41) ( 17/25) ng Consumerpr oteci o t n 37% 75% 21% 28% 13% 60% 50% 64% 45% 25% ai r mechans ims 2 (3/62) ( 3/4) 3 (/14) 5 (/18) ( 1/8) 3 (/5) 1 (/2) 7 (/11) 1 (7/38 6 ) (/24) nce l 33% 50% 21% 28% 13% 60% 50% 50% 38% 25% a CyberRs ikManagement h t Fa rme wor k 2 (0/61) ( 2/4) 3 (/14) 5 (/18) ( 1/8) 3 (/5) 1 (/2) 5 (/10) 1 (4/37 6 ) (/24) her ) t t o n 33% 50% 21% 28% 13% 60% 50% 50% 38% 25% ( me CyberSt rae tgy s 2 (0/61) ( 2/4) 3 (/14) 5 (/18) 1 (/8) 3 (/5) 1 (/2) 5 (/10) 1 (4/37 6 ) (/24) or e l s tt s e Ft iandproperr e qur iemens t o fr e ds 29% 75% 29% 11% 60% 50% 45% 39% 13% c boado r fdie rctos r members ro (186 /2) 3 (/4) ( 4/14) 2 (/18) 3 (/5) 1 (/2) 5 (/11) 1 (5/38) ( 3/24) n dp andseno irma nagement a ar Minmu i moperai tonal 37% 75% 36% 22% 13% 60% 50% 55% 47% 21% tc e rquie rmens t 2 (3/62) 3 (/4) 5 (/14) 4 (/18) 1 (/8) 3 (/5) 1 (/2) ( 6/11) 1 (8/38 5 ) (/24) aymen 27% 25% 14% 17% 13% 60% 50% 50% 33% 17% P n Miimumpad i-nc i apt ial . 1 (7/63) ( 1/4) 2 (/14) 3 (/18) 1 (/8) 3 (/5) 1 (/2) 6 (/12) 1 (3/39 4 ) (/24) k h ) Consumerpr oteci o t n 21% 6% 25% 50% 50% 55% 27% 13% . c c t u mechans ims 1 (3/61) ( 1/17) ( 2/8) ( 3/6) ( 1/2) ( 6/11) 1 (0/37 3 ) (/24) r e dt ms, re r CyberRs ikManagement 22% 12% 25% 50% 50% 50% 25% 17% i mo f Fa rme wok r 1 (3/60) ( 2/17) ( 2/8) ( 3/6) ( 1/2) ( 5/10) 9 (/36) 4 (/24) y r g a o . l g o . 18% 6% 13% 50% 50% 50% 22% 13% n e h ( CyberSt rae tgy c 1 (1/60) 1 (/17) 1 (/8) 3 (/6) ( 1/2) ( 5/10) ( 8/36) ( 3/24) Ms yte T t Ft iandproperr e qur iemens t o fr r gA 18% 33% 6% 13% 50% 50% 36% 22% 13% a boado r fdie rctos r members -p (116 /1) 1 (/3) ( 1/17) ( 1/8) 3 (/6) 1 (/2) 4 (/11) 8 (/37) ( 3/24) n i d andseno irma nagement c r i i v h r t e , Minmu i moperai tonal 21% 33% 12% 13% 50% 50% 45% 24% 17% s es s i e rquie rmens t 1 (3/61) 1 (/3) ( 2/17) 1 (/8) 3 (/6) 1 (/2) ( 5/11) 9 (/37) 4 (/24) e n i t a i t mp n 23% 33% 6% 38% 50% 50% 42% 29% 13% E o n Miimumpad i-nc i apt ial . i c 1 (4/62) 1 (/3) ( 1/17) ( 3/8) 3 (/6) 1 (/2) 5 (/12) 1 (1/38) ( 3/24) Consumerpr oteci o t n 26% 33% 22% 22% 40% 67% 50% 30% 21% mechans ims 1 (6/61) 1 (/3) 4 (/18) 2 (/9) 2 (/5) ( 2/3) 5 (/10) 1 (1/37 5 ) (/24) s CyberRs ikManagement 20% 33% 17% 11% 40% 67% 33% 22% 17% ne i Fa rme wok r 1 (2/60) ( 1/3) 3 (/18) ( 1/9) 2 (/5) ( 2/3) ( 3/9) 8 (/36) ( 4/24) ompa 18% 33% 17% 40% 67% 33% 19% 17% c CyberSt rae tgy l 1 (1/60) 1 (/3) 3 (/18) 2 (/5) 2 (/3) ( 3/9) ( 7/36) ( 4/24) a elbe Ft iandproperr e qur iemens t o fr 20% 33% 17% 40% 67% 40% 22% 17% t i boado r fdie rctos r members M Wh (126 /0) 1 (/3) 3 (/18) 2 (/5) ( 2/3) ( 4/10) ( 8/36) ( 4/24) andseno irma nagement T Minmu i moperai tonal 21% 33% 17% 11% 40% 67% 40% 24% 17% .A e rquie rmens t 1 (3/61) 1 (/3) ( 3/18) 1 (/9) 2 (/5) ( 2/3) 4 (/10) 9 (/37) 4 (/24) j 21% 33% 17% 11% 40% 67% 36% 24% 17% n Miimumpad i-nc i apt ial 1 (3/62) 1 (/3) ( 3/18) ( 1/9) 2 (/5) 2 (/3) 4 (/11) 9 (/38) ( 4/24) Consumerpr oteci o t n 23% 25% 8% 17% 11% 40% 50% 50% 27% 17% mechans ims 1 (4/61) ( 1/4) 1 (/13) ( 3/18) ( 1/9) 2 (/5) ( 1/2) 5 (/10) ( 10/37) ( 4/24) s CyberRs ikManagement 15% 11% 11% 40% 50% 33% 17% 13% ne i Fa rme wor k 9 (/60) 2 (/18) 1 (/9) ( 2/5) 1 (/2) 3 (/9) 6 (/36) ( 3/24) ompa 15% 8% 11% 40% 50% 33% 17% 13% c CyberSt rae tgy l 9 (/60) 1 (/13) 2 (/18) 2 (/5) 1 (/2) ( 3/9) ( 6/36) ( 3/24) a elbe Ft iandproperr e qur iemens t o fr 18% 25% 8% 11% 40% 50% 40% 22% 13% t i boado r fdie rctos r members SWh (116 /1) 1 (/4) ( 1/13) 2 (/18) 2 (/5) 1 (/2) 4 (/10) 8 (/37) ( 3/24) andseno irma nagement O Minmu i moperai tonal 20% 25% 8% 11% 13% 40% 50% 40% 25% 13% .P e rquie rmens t 1 (2/60) 1 (/4) 1 (/13) 2 (/18) 1 (/8) 2 (/5) 1 (/2) ( 4/10) 9 (/36) 3 (/24) k 18% 8% 11% 11% 40% 50% 40% 22% 13% n Miimumpad i-nc i apt ial 1 (1/61) 1 (/13) ( 2/18) ( 1/9) 2 (/5) 1 (/2) 4 (/10) 8 (/37) ( 3/24) Consumerpr oteci o t n 42% 33% 42% 33% 22% 33% 67% 73% 43% 40% mechans ims 2 (6/62) ( 1/3) 5 (/12) ( 6/18) 2 (/9) 2 (/6) ( 2/3) 8 (/11) 1 (6/37) ( 10/25) CyberRs ikManagement 33% 33% 33% 22% 11% 33% 67% 60% 33% 32% s Fa rme wok r 2 (0/61) ( 1/3) 4 (/12) ( 4/18) ( 1/9) 2 (/6) ( 2/3) 6 (/10) ( 12/36) ( 8/25) gao tr 33% 33% 33% 22% 11% 33% 67% 60% 33% 32% e r CyberSt rae tgy g 2 (0/61) ( 1/3) 4 (/12) 4 (/18) 1 (/9) 2 (/6) 2 (/3) 6 (/10) 1 (2/36 8 ) (/25) tag Ft iandproperr e qur iemens t o fr n 37% 33% 42% 33% 11% 33% 67% 55% 35% 40% a boado r fdie rctos r members h (236 /2) ( 1/3) 5 (/12) 6 (/18) 1 (/9) ( 2/6) 2 (/3) 6 (/11) 1 (3/37) ( 10/25) c r andseno irma nagement .Me 37% 42% 33% 11% 33% 67% 64% 35% 40% l Minmu i moperai tonal e rquie rmens t 2 (3/62) ( 5/12) 6 (/18) 1 (/9) 2 (/6) ( 2/3) ( 7/11) 1 (3/37 1 ) (0/25) 35% 33% 33% 33% 11% 33% 67% 55% 35% 36% n Miimumpad i-nc i apt ial 2 (2/62) ( 1/3) 4 (/12) 6 (/18) 1 (/9) 2 (/6) 2 (/3) 6 (/11) 1 (3/37 9 ) (/25) Consumerpr oteci o t n 35% 33% 17% 11% 25% 67% 100% 69% 46% 20% mechans ims 2 (2/62) ( 1/3) 2 (/12) 2 (/18) ( 2/8) 4 (/6) (22 /) 9 (/13) 1 (7/37 5 ) (/25) CyberRs ikManagement 34% 33% 17% 6% 25% 67% 100% 67% 46% 16% Fa rme wor k 2 (1/62) ( 1/3) 2 (/12) 1 (/18) ( 2/8) 4 (/6) (33 /) 8 (/12) 1 (7/37 4 ) (/25) ways 34% 33% 8% 11% 25% 67% 100% 67% 43% 20% e t CyberSt rae tgy a 2 (1/62) ( 1/3) 1 (/12) 2 (/18) 2 (/8) 4 (/6) (3/ 3) 8 (/12) 1 (6/37 5 ) (/25) mentg Ft iandproperr e qur iemens t o fr 33% 33% 17% 11% 25% 67% 100% 54% 42% 20% boado r fdie rctos r members y (216 /3) ( 1/3) 2 (/12) 2 (/18) 2 (/8) 4 (/6) (3/ 3) 7 (/13) 1 (6/38 5 ) (/25) a andseno irma nagement m.P Minmu i moperai tonal 35% 17% 11% 25% 67% 100% 69% 45% 20% e rquie rmens t 2 (2/63) 2 (/12) 2 (/18) ( 2/8) 4 (/6) (33 /) 9 (/13) 1 (7/38 5 ) (/25) 32% 33% 8% 11% 25% 67% 100% 54% 42% 16% n Miimumpad i-nc i apt ial 2 (0/63) ( 1/3) 1 (/12) 2 (/18) 2 (/8) 4 (/6) (3/ 3) 7 (/13) 1 (6/38 4 ) (/25) Consumerpr oteci o t n 57% 33% 57% 69% 33% 67% 100% 50% 50% 67% mechans ims 2 (7/47) ( 1/3) 4 (/7) ( 11/16) ( 2/6) 4 (/6) (1/ 1) 4 (/8) 1 (3/26) ( 14/21) CyberRs ikManagement 53% 33% 57% 56% 33% 67% 100% 50% 50% 57% Fa rme wor k 2 (5/47) ( 1/3) 4 (/7) 9 (/16) ( 2/6) 4 (/6) (11 /) 4 (/8) 1 (3/26 1 ) (2/21) s 51% 33% 43% 56% 33% 67% 100% 50% 46% 57% P CyberSt rae tgy S 2 (4/47) ( 1/3) 3 (/7) 9 (/16) 2 (/6) ( 4/6) (1/ 1) 4 (/8) ( 12/26) ( 12/21) erP Ft iandproperr e qur iemens t o fr th 54% 33% 50% 69% 33% 67% 100% 38% 44% 67% O boado r fdie rctos r members . (264 /8) ( 1/3) 4 (/8) 1 (1/16) 2 (/6) 4 (/6) (1/ 1) 3 (/8) 1 (2/27) ( 14/21) n andseno irma nagement Minmu i moperai tonal 60% 33% 63% 75% 33% 67% 100% 50% 52% 71% e rquie rmens t 2 (9/48) 1 (/3) ( 5/8) ( 12/16) 2 (/6) 4 (/6) (1/ 1) 4 (/8) ( 14/27) ( 15/21) 55% 33% 43% 69% 33% 67% 100% 50% 46% 67% n Miimumpad i-nc i apt ial 2 (6/47) ( 1/3) 3 (/7) 1 (1/16) 2 (/6) 4 (/6) (1/ 1) 4 (/8) 1 (2/26) ( 14/21) Noe t:Eachl i n t e ei nt mi h h ec at rref erstoas tandao lnequest i o n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoudb l n eiter pree tdaszer oposi t iv e ersponsesfort hespecf i icquesi o t n. a Tbe lVI I1 .0REQUR IE N ME S T F O ROPERATORSOFPAY N ME TSYS TEMSANDOTHERF s MI ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih Go lbal Paci fi c C entr al I ncome Amerc ia& &N orth S ouhA t sa i Saharan LMI C n icome Asia O ECD Cai rbbean Afrc ia Afi rca 59% 29% 72% 75% 50% 44% 33% 53% 54% 67% CyberRi skManagementFr amewok r 5 (8/98) ( 2/7) 1 (3/18 2 ) (1/28 9 ) (/18) 4 (/9) 1 (/3) 8 (/15) 3 (2/59) ( 26/39) 54% 29% 61% 71% 44% 33% 33% 53% 47% 64% CyberSr tae tgy 2 (/7) 1 (1/18) ( 20/28 8 ) (/18) 3 (/9) ( 1/3) 8 (/15) 2 (8/59 2 ) (5/39) 5 (3/98) Fi tandp r operr equi rement s o frboado r f 45% 29% 67% 39% 39% 56% 47% 47% 41% H dr ieco trsmembersandseno irmanagemen 4 t(4/98) 2 (/7) 1 (2/18 1 ) (1/28 7 ) (/18) 5 (/9) 7 (/15) 2 (8/59) ( 16/39) ganAC 59% 29% 67% 71% 56% 44% 33% 60% 56% 64% n n Miimumopea rto inale rqui remens t ti ( 58/98) 2 (/7) ( 12/18 2 ) (0/28) ( 10/18) 4 (/9) 1 (/3) 9 (/15) 3 (3/59) ( 25/39) Opea r 34% 29% 44% 21% 50% 22% 40% 41% 23% . n Miimumpad i-nc i apt ial a ( 33/98) 2 (/7) ( 8/18) 6 (/28) ( 9/18) ( 2/9) ( 6/15) 2 (4/59) ( 9/39) 54% 29% 72% 50% 56% 33% 33% 67% 59% 46% Oves reercanpef ror mons -iei t nspeci o t n 5 (3/98) ( 2/7) 1 (3/18 1 ) (4/28 1 ) (0/18) 3 (/9) 1 (/3) 1 (0/15) 3 (5/59) ( 18/39) 59% 29% 67% 71% 61% 44% 33% 53% 58% 62% Sendi n e grgul are rpot rstooves reer ( 2/7) ( 12/18) ( 20/28) ( 11/18) 4 (/9) 1 (/3) 8 (/15) 3 (4/59 2 ) (4/39) 5 (8/98) 30% 29% 33% 25% 39% 11% 33% 33% 37% 18% CyberRi skManagementFr amewok r ( 29/98) 2 (/7) ( 6/18) ( 7/28) ( 7/18) 1 (/9) 1 (/3) 5 (/15) 2 (2/59) ( 7/39) 29% 29% 28% 25% 39% 11% 33% 33% 36% 18% CyberSr tae tgy 2 (/7) 5 (/18) ( 7/28) 7 (/18) 1 (/9) 1 (/3) 5 (/15) 2 (1/59 7 ) (/39) 2 (8/98) Fi tandp r operr equi rement s o frboado r f 21% 14% 33% 11% 28% 11% 33% 29% 10% H dr ieco trsmembersandseno irmanagemen 2 t(1/98) 1 (/7) 6 (/18) ( 3/28) ( 5/18) 1 (/9) 5 (/15) 1 (7/59) ( 4/39) gaCC 31% 29% 33% 21% 44% 11% 33% 40% 37% 21% n i n Miimumopea rto inale rqui remens t t 3 (0/98) ( 2/7) 6 (/18) 6 (/28) 8 (/18) 1 (/9) 1 (/3) 6 (/15) 2 (2/59 8 ) (/39) Opea r 14% 22% 7% 33% 11% 27% 27% 5% . 18% b n Miimumpai d-nc i apt ial 1 (/7) ( 4/18) 2 (/28) 6 (/18) 1 (/9) 4 (/15) 1 (6/59 2 ) (/39) 1 (8/98) 29% 29% 33% 21% 39% 11% 33% 33% 37% 15% Oves reercanpef ror mons -iei t nspeci o t n ( 28/98) 2 (/7) ( 6/18) ( 6/28) ( 7/18) 1 (/9) 1 (/3) 5 (/15) 2 (2/59) ( 6/39) 31% 29% 33% 25% 44% 11% 33% 33% 39% 18% Sendn igr egua lrr epot rstooves reer 3 (0/98) ( 2/7) 6 (/18) 7 (/28) 8 (/18) 1 (/9) 1 (/3) 5 (/15) 2 (3/59 7 ) (/39) 33% 57% 22% 39% 17% 33% 47% 31% 36% CyberRi skManagementFr amewok r ) ( 32/98) 4 (/7) ( 4/18) ( 11/28 3 ) (/18) 3 (/9) ( 7/15) ( 18/59 1 ) (4/39) erCad r 30% 29% 17% 39% 17% 33% 47% 27% 33% t CyberSt rae tgy s 2 (9/98) 2 (/7) ( 3/18 1 ) (1/28 3 ) (/18) 3 (/9) 7 (/15) ( 16/59) ( 13/39) s ia,Ma Fi tandp r operr equi rement s o frboado r f 24% 14% 22% 29% 11% 11% 53% 24% 26% .V dr iect orsmembersandseni ormanagemen 2 t(4/98) 1 (/7) 4 (/18) 8 (/28) 2 (/18) 1 (/9) 8 (/15) 1 (4/59) ( 10/39) s(eg . 29% 17% 39% 11% 33% 53% 25% 36% e 30% h n Miimumopea rto inale rqui remens t c ( 29/98) 2 (/7) ( 3/18) ( 11/28 2 ) (/18) 3 (/9) ( 8/15) ( 15/59 1 ) (4/39) dS r wt i 19% 22% 14% 17% 53% 24% 13% a n Miimumpad i-nc i apt ial 1 (9/98) 4 (/18) 4 (/28) 3 (/18) ( 8/15) ( 14/59) ( 5/39) i tonalC 26% 43% 22% 21% 17% 11% 53% 29% 21% a Oves reercanpef ror mons -iei t nspeci o t n n ( 25/98) 3 (/7) ( 4/18) 6 (/28) ( 3/18) ( 1/9) ( 8/15) 1 (7/59) ( 8/39) c.n Iter 35% 57% 28% 39% 22% 22% 53% 34% 36% Sendn igr egua lrr epot rstooves reer 3 (4/98) 4 (/7) ( 5/18 1 ) (1/28 4 ) (/18) 2 (/9) 8 (/15) ( 20/59) ( 14/39) 43% 29% 50% 36% 33% 56% 33% 60% 49% 33% CyberRi skManagementFr amewok r 4 (2/98) ( 2/7) 9 (/18 1 ) (0/28 6 ) (/18) ( 5/9) 1 (/3) 9 (/15) 2 (9/59) ( 13/39) 39% 29% 39% 36% 28% 44% 33% 60% 42% 33% CyberSt rae tgy ( 38/98) 2 (/7) ( 7/18 1 ) (0/28) ( 5/18) ( 4/9) ( 1/3) ( 9/15) ( 25/59 1 ) (3/39) es Ft iandp r operr equr iement s f orboar dof 38% 43% 50% 21% 22% 44% 33% 67% 47% 23% tch 3 t(7/98) ( 3/7) 9 (/18) 6 (/28) 4 (/18) 4 (/9) 1 (/3) 1 (0/15) 2 (8/59 9 ) (/39) i dr ieco trsmembersandseno irmanagemen ds r w 42% 43% 44% 36% 22% 56% 33% 67% 47% 33% ca n Miimumopea rto inale rqui remens t ( 41/98) 3 (/7) ( 8/18 1 ) (0/28) ( 4/18) ( 5/9) ( 1/3) ( 10/15) 2 (8/59) ( 13/39) mesc i t 32% 29% 39% 14% 28% 22% 33% 67% 42% 15% o n Miimumpad i-nc i apt ial D 3 (1/98) ( 2/7) 7 (/18) 4 (/28) 5 (/18) 2 (/9) 1 (/3) 1 (0/15) 2 (5/59 6 ) (/39) d. 39% 29% 50% 29% 28% 33% 33% 67% 49% 23% Oves reercanpef ror mons -iei t nspeci o t n 3 (8/98) ( 2/7) 9 (/18) 8 (/28) 5 (/18) 3 (/9) 1 (/3) 1 (0/15) 2 (9/59 9 ) (/39) 43% 29% 50% 32% 39% 44% 33% 67% 51% 31% Sendn igr egua lrr epot rstooves reer ( 42/98) 2 (/7) ( 9/18) ( 9/28) ( 7/18) 4 (/9) ( 1/3) ( 10/15) 3 (0/59) ( 12/39) 21% 14% 22% 7% 17% 22% 60% 32% 5% CyberRi skManagementFr amewok r 2 (1/98) 1 (/7) ( 4/18) 2 (/28) 3 (/18) 2 (/9) 9 (/15) 1 (9/59) ( 2/39) 20% 29% 11% 7% 17% 22% 60% 31% 5% m CyberSt rae tgy r ( 20/98) 2 (/7) ( 2/18) 2 (/28) ( 3/18) ( 2/9) ( 9/15) 1 (8/59) ( 2/39) y pa lto f Ft iandp r opere rqur iement s f orboado r f 21% 29% 22% 4% 11% 22% 67% 34% 3% l it i dr ieco trsmembersandseno irmanagemen 2 t(1/98) 2 (/7) 4 (/18) 1 (/28) 2 (/18) 2 (/9) 1 (0/15) 2 (0/59) ( 1/39) opea rb 22% 29% 17% 4% 22% 22% 67% 36% 3% r n Miimumopea rto inale rqui remens t te 2 (2/98) 2 (/7) ( 3/18) 1 (/28) 4 (/18) 2 (/9) 1 (0/15) 2 (1/59) ( 1/39) neyn i 29% 17% 17% 11% 60% 31% eMo 18% n Miimumpad i-nc i apt ial ( 18/98) 2 (/7) ( 3/18) 3 (/18) 1 (/9) ( 9/15) ( 18/59) Mobl i 20% 29% 22% 17% 22% 60% 34% . Oves reercanpef ror mons -iei t nspeci o t n e 2 (0/98) 2 (/7) 4 (/18) 3 (/18) 2 (/9) 9 (/15) 2 (0/59) 24% 29% 22% 7% 22% 22% 67% 37% 5% Sendn igr egua lrr epot rstooves reer 2 (4/98) 2 (/7) ( 4/18) 2 (/28) 4 (/18) 2 (/9) 1 (0/15) 2 (2/59) ( 2/39) 50% 57% 61% 64% 33% 22% 33% 47% 47% 54% CyberRi skManagementFr amewok r 4 (9/98) ( 4/7) 1 (1/18 1 ) (8/28 6 ) (/18) 2 (/9) 1 (/3) 7 (/15) 2 (8/59) ( 21/39) 50% 57% 50% 68% 33% 22% 33% 53% 46% 56% CyberSt rae tgy 4 (9/98) ( 4/7) 9 (/18 1 ) (9/28 6 ) (/18) ( 2/9) 1 (/3) 8 (/15) 2 (7/59) ( 22/39) ss ytem Fi tandp r operr equi rement s o frboado r f 36% 43% 44% 32% 22% 22% 60% 39% 31% s t 3 (/7) ( 8/18) ( 9/28) ( 4/18) ( 2/9) 9 (/15) 2 (3/59 1 ) (2/39) n dr ieco trsmembersandseno irmanagemen 3 t(5/98) ayme 50% 57% 50% 64% 33% 22% 33% 60% 47% 54% tp n Miimumopea rto inale rqui remens t s 4 (9/98) ( 4/7) 9 (/18 1 ) (8/28 6 ) (/18) ( 2/9) 1 (/3) 9 (/15) 2 (8/59) ( 21/39) a gaf 26% 29% 28% 14% 28% 22% 47% 34% 13% tn i n Miimumpad i-nc i apt ial a 2 (5/98) 2 (/7) ( 5/18) 4 (/28) 5 (/18) 2 (/9) 7 (/15) 2 (0/59) ( 5/39) .Oper 42% 43% 56% 43% 28% 11% 33% 60% 46% 36% f Oves reercanpef ror mons -iei t nspeci o t n 4 (1/98) ( 3/7) 1 (0/18 1 ) (2/28 5 ) (/18) 1 (/9) 1 (/3) 9 (/15) 2 (7/59) ( 14/39) 50% 57% 56% 61% 39% 11% 33% 60% 51% 49% Sendn igr egua lrr epot rstooves reer 4 (9/98) ( 4/7) 1 (0/18 1 ) (7/28 7 ) (/18) 1 (/9) 1 (/3) 9 (/15) 3 (0/59) ( 19/39) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. 11CRT IERAF I ORCENTRALBANKTODEI SGNATEF s MIASSYS TE C MIALY L I MPORTANT ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- EastAsia& Europe& Hg ihI n come Go lbal Paci fi c C enr talAsi a O ECD Ameri ca& &N orh S t out hAsi a Saharan LMI C Hi ghi ncome Cai rbbean Afi rca Afi rca Thevau leo rnumberoft ransaci o t nsthath te 95% 100% 93% 96% 92% 86% 100% 100% 95% 94% syt semprocessexceedsormay exceedinthe u ftur ecera tinthe rshod l. 7 (0/74) (33 /) ( 14/15) ( 23/24) 1 (1/12) ( 6/7) (22 /) ( 11/ 11) 4 (0/42 3 ) (0/32) Ben igtheony l syse tmop ea rtn igcera tin 79% 100% 71% 68% 82% 100% 50% 93% 81% 76% n ist rumentorcet rant i ypeoftr ansaci tonsand havn ignoale trnaei t h nt ema k ret 5 (6/71) (3/ 3) ( 10/14) 1 (5/22) ( 9/11) (55 /) 1 (/2) ( 13/14) 3 (4/42 2 ) (2/29) Thenau treoftheta rnsacto insthath tesyst em 79% 100% 75% 71% 91% 100% 50% 80% 83% 74% pe rsenl typo rcesses ors ilk iey l t op o rcessn i h tefuu tre(. e i .ben igw hol esae l) 5 (3/67) (3/ 3) 9 (/12) ( 17/24) ( 10/11) (55 /) ( 1/2) 8 (/10) 3 (0/36 2 ) (3/31) Thesignf ii canceoft hesyse tms t emmingfrom 89% 100% 71% 92% 83% 100% 100% 100% 87% 94% t s i rel ato inshpa i ndl i nkagestooh tersyse tms ( 68/76) (33 /) ( 10/14) ( 22/24) ( 10/12) (77 /) (22 /) ( 141 /4) ( 39/45) ( 29/31) 62% 100% 38% 82% 57% 67% 43% 79% Othercr ie tra i 2 (9/47) (22 /) 3 (/8) ( 18/22) 4 (/7) ( 2/3) ( 10/23) ( 19/24) 79% 100% 85% 85% 70% 100% 50% 67% 73% 87% Theseci rt eraa i ep r ubi c llydi sco lsed 5 (4/68) (22 /) 1 (1/13) 2 (2/26) 7 (/10) (33 /) ( 1/2) 8 (/12) 2 (7/37) ( 27/31) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVII .12CONSUMERPROTECTI ONME CHANS IMS ANDREQ UI REMENTS-ADDT IIONALDETAL IS ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih Go lbal Paci fi c C entr al I ncome Amerc ia& &N orth S ouhA t sa i Saharan LMI C n icome Asia O ECD Cai rbbean Afrc ia Afi rca a.Ter ms,condt io ins,f ees,andc ust ome ri rghs t havetobedi sco lsedupfrontbythePS P,. ie. 99% 100% 100% 96% 100% 100% 100% 100% 100% 97% pi rorot t hecuso tmeren e trn igintoac onr tact 7 / (6/77) (5/ 5) 1 (71 /7) ( 22/23 1 ) (1/ 11) (7/ 7) (3/ 3) ( 111 /1) 4 (7/ 47 2 ) (9/30) pef romi r ngatr ansact ion. b.Cuso tme s r aep r roe tctedagan ist 95% 100% 88% 100% 100% 100% 67% 91% 91% 100% unauh torz iedtransaci tonsi nthefomo r f l (mi i e td)customerla ibii ly t 7 (2/76) (5/ 5) ( 15/17 2 ) (2/ 22 1 ) (11 /1) (77 /) 2 (/3) ( 10/11) 4 (3/47 2 ) (92 /9) c.Recour sea ndds ipuer t esol uto in 97% 100% 100% 96% 90% 100% 100% 100% 98% 97% mechans ims needtobespecf ie idbyPSPsand aema r dea val a ibet l othepubi lc. 7 (3/75) (5/ 5) ( 17/ 17) ( 22/23 9 ) (/10) (66 /) (3/ 3) ( 11/ 11) 4 (4/45 2 ) (9/30) d.Thepoteni talusesands hai rngof consumers’ p er sonaland/orr tansact i o naldaa 8 t 4% 100% 79% 95% 80% 100% 33% 70% 79% 93% bythePS Pw t ihthr idpari tesarespecf iiedby (597 /0) (55 /) ( 11/14) ( 20/21 8 ) (/10) (7/ 7) ( 1/3) ( 7/10) ( 33/42 2 ) (6/28) PSPs andarema dea vai l abletocuso t mers Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lVI I1 .3N IVOLVEMENTOFTHECENTRALBANKINCOMPEI TTO INPOLC IY FORPAYMENTSERVC IEPROVII SON ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haa rn Go lbal Paci fi c C ent ralAsa i OECD Amerc ia& &N ort h Sout hAsa i A f rc ia LMI C Hg ihi ncome Cai rbbean Afi rca TheC enr talBankactv iey l e rgulae ts competi ti onbe w teenp aymentservc ies 24% 40% 12% 8% 36% 71% 33% 25% 32% 12% po rvider s f iandw hendeeme d ( 20/84) 2 (/5) 2 (/17) ( 2/26) ( 5/14) 5 (/7) ( 1/3) ( 3/12) 1 (6/50) ( 4/34) necessay r TheC entr alBan kroleisl imie tdto col l e co i t nandd isseminai tonof 10% 29% 12% 10% 9% n ifoma r to ino nco mpe i t to inb ew teen 8 (/84) 5 (/17) 3 (/26) 5 (/50) 3 (/34) paymen tsev ricep o rvides r TheC ent ralBankroei l s l imie tdto voc ii ngo pn iionswihr t eg adt r othe 21% 20% 12% 12% 21% 14% 33% 58% 28% 12% compett ii onbe w teenp ayme ntsev rice 1 (8/84) 1 (/5) ( 2/17) 3 (/26) 3 (/14) ( 1/7) ( 1/3) 7 (/12) ( 14/50) 4 (/34) po rvides r -moralsuaso in Theei r snoinvov leme ntatal lfromthe 45% 40% 47% 69% 43% 14% 33% 17% 30% 68% Cenr talBankint hec omp et ii o t n bew teenp aymentsev riceprovd i es r 3 (8/84) 2 (/5) 8 (/17) ( 18/26) 6 (/14) ( 1/7) ( 1/3) 2 (/12) 1 (5/50) 2 (3/34) Note:Eachl ineie t nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoudb l n eitep rree tdaszeop r osi t iv e ersponsesforh te specf i icquesi o t n. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I NVI II-CYBERSECURT IY Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) Tabl eVI I. I1 CYBERSECURT IYSTRATEGYDOCUMENTS TabeV l I I. I2aCENTRALBANKCYBERRI SKMANAGEMENTFRAMEWORK TabeV l I II .2bCENTRALBANKCYBERRS IKMANAGEMENT Tabl eVI I. I3 I NTERNATO I NALSTANDARDS,GUD IANCEORSMI I LARAPPLI EDBYTHECENTRALBANK NT SI HERC I YBERSECURT IYEFFORTS TabeV l I I. I4 BODI E NC SI HARGEOFCYBERRS IKMANAGEMEN T TWIHI NTHECENTRALBANK Tabl eVI I. I5 I NFORMATO I NSHARN IGANDCRS IISSMU I LATO I N TabeV l I I. I6aCYBERSECURI TYANDPAYMENTSOVERSG I HTOFFs I TabeV l I I. I6bCYBERSECURI TYANDPAYMENTSOVERSG I HTOFF s MI Tabl eVI I. I7 CYBE N RICD IENTREPORTN IGBYF s MI ANDFs I TabeV l I II .8 RS IKMANAGEMENTREQUR IEMENTSFORF s MI TabeV l I I. I9 RESPONSB ILEENTT IIESFORCYBERSECURT IY TabeV l I I. I10I NSTT IUTO I NSMANAGINGCYBERSECURT IY a Tbe lVI I. I1CYBERSC E URT IYSR T ATE G YDOCU N ME S T ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Go lbal Paci fc i Cenr talAsa i OECD Amerc ia& &N ort h Sout hAsi a A f rc i a LMI C Hg i n hicome Cai rbbean Afi rca aN . at ionalst rae tgytoaddress 80% 100% 87% 93% 64% 63% 33% 75% 80% 81% cybes recurt iy(and/ orcybere rsii e lnce) 6 (9/86) (7/ 7) 1 (3/15) ( 25/27) 9 (/14) 5 (/8) 1 (/3) 9 (/12) 4 (0/50) ( 29/36) b.Fi nanca ilsectorst rat egy t oa dde rss 71% 67% 67% 85% 60% 71% 75% 58% 65% 78% cyber secur iy t a (nd/orcybere r si l ience) 5 (8/82) ( 4/6) ( 8/12) ( 22/26) 9 (/15) 5 (/7) 3 (/4) ( 7/12) 3 (0/46) ( 28/36) c.Centa rlbankst rae tgytoadde rss 85% 86% 75% 92% 80% 89% 100% 77% 80% 92% cybes recui ry t a (ndo /rcybere rsl ie ince) ( 72/85) ( 6/7) ( 9/12) ( 24/26) ( 12/15) ( 8/9) (33 /) 1 (0/13) 3 (9/49) ( 33/36) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I2aCENTRALBANKCYBERRI SKMANAGE N ME TFRA WO ME RK ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- EastAsia& Europe& Hg ihI n come Amerc ia& &N orh S t ouhA t si a Saharan L C MI Hg i n hicome Go lbal Pacf ii c C enr talAsa O i ECD Car ibbean Afi rca Afi rca 74% 83% 60% 89% 75% 75% 25% 69% 63% 89% a.Thecenr talbank Yes ( 66/89) 5 (/6) ( 9/15) 2 (4/27) 1 (2/16) 6 (/8) 1 (/4) 9 (/13) 3 (3/52) ( 33/37) hasacyberrs ik management r famework Pl annedU /nder 19% 17% 33% 7% 25% 25% 25% 15% 27% 8% Consi dea rto in 1 (7/89) 1 (/6) 5 (/15) 2 (/27) 4 (/16) 2 (/8) 1 (/4) ( 2/13) 1 (4/52) 3 (/37) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I2b.CENTRALBANKCYBERRI SKMANAGE N ME T ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S ouhA t sa S i aharan L C MI Go lbal Paci fc i Asia O ECD Car ibbean Afri ca Afi rca n icome 88% 83% 77% 96% 93% 89% 33% 90% 83% 94% . iIdeni tf i cato ino fcr ii tcalbusi ness Yes u fncto ins,n ifor mati ona ndtechnol ogc ial 7 (0/80) ( 5/6) ( 10/13 2 ) (4/25) ( 13/14) 8 (/9) ( 1/3) 9 (/10) 3 (8/46)( 32/34) asses t Pa lnnedU /nder 11% 17% 23% 4% 7% 11% 33% 10% 15% 6% Consd ier ato in 9 (/80) 1 (/6) 3 (/13) 1 (/25) 1 (/14) ( 1/9) 1 (/3) ( 1/10) 7 (/46 2 ) (/34) 86% 83% 71% 96% 93% 89% 33% 90% 79% 97% i . iP o rteci ton:secur iy t measue rs i np a lcetoYes po rtectsot fwae r,networksandhardware (70/ 81) 5 (/6) 1 (0/14) ( 24/25 1 ) (3/14) ( 8/9) ( 1/3) ( 9/10) 3 (7/47)( 33/34) documentedandbasedo nIne trnai tonal Sa tnd ar ds Pl anned/ Under 11% 29% 4% 7% 11% 33% 10% 17% 3% Consd ier ato in 9 (/81) 4 (/14) 1 (/25) ( 1/14) 1 (/9) 1 (/3) ( 1/10) 8 (/47 1 ) (/34) 83% 83% 71% 88% 86% 89% 33% 90% 77% 91% i i i.D ee tcto in:mu t l- il ayereddeteci ton Yes conr tos l covei rngpeope l,processesand 6 (7/81) ( 5/6) ( 10/14 2 ) (2/25) ( 12/14) 8 (/9) ( 1/3) 9 (/10) 3 (6/47)( 31/34) e tchnology Pa lnnedU /nder 16% 17% 29% 12% 14% 11% 33% 10% 21% 9% Consd ier ato in (138 /1) 1 (/6) 4 (/14) 3 (/25) 2 (/14) 1 (/9) 1 (/3) ( 1/10) 1 (0/47 3 ) (/34) 80% 83% 71% 92% 79% 67% 33% 90% 77% 85% v i.Responsea ndrecovey r:n Ici dent Yes ResponsePlan(IRP)andaS ecui ry t 6 (5/81) ( 5/6) ( 10/14) ( 23/25) ( 11/14) ( 6/9) 1 (/3) 9 (/10) 3 (6/47 2 )(9/34) n Icd ientR esponseTeam( SR IT) Pa lnnedU /nder 19% 17% 29% 8% 21% 33% 33% 10% 21% 15% Consd ier ato in (158 /1) 1 (/6) 4 (/14) 2 (/25) 3 (/14) 3 (/9) 1 (/3) ( 1/10) 1 (0/47 5 ) (/34) 83% 83% 86% 96% 69% 78% 33% 80% 76% 91% v.Mont ior ing:Tesi n t gpo rga rm Yes 6 (6/80) ( 5/6) 1 (2/14 2 ) (4/25 9 ) (/13) 7 (/9) 1 (/3) 8 (/10) 3 (5/46)( 31/34) Pa lnnedU /nder 13% 17% 14% 4% 23% 22% 33% 15% 9% Consd ier ato in (10/ 80) 1 (/6) 2 (/14) ( 1/25) 3 (/13) 2 (/9) ( 1/3) 7 (/46 3 ) (/34) 84% 83% 71% 92% 93% 78% 33% 90% 77% 94% v.Mo i nt ior ing:Penet rai to e ntst i n g Yes ( 67/80) 5 (/6) ( 10/14 2 ) (2/24) ( 13/14) 7 (/9) 1 (/3) 9 (/10) 3 (6/47)( 31/33) Pa lnnedU /nder 9% 14% 4% 7% 22% 33% 13% 3% Consi dea rto in 7 (/80) 2 (/14) ( 1/24) 1 (/14) 2 (/9) ( 1/3) ( 6/47 1 ) (/33) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I3N ITE R NATO IN ALSA T NDARDSG , UD IA NCEOR I SMILARAPPL IEDBYTHE CENTRALBANKSINTHER I CYBERSC E URI TYEFO F RTS ByReg ion ByI ncomeLee vl Europe& High Lai tn MiddeE l ast Su b- Hg ih Go lbal Eas P t a A c s i f i i c a& C enta rl I ncome Amerc ia& &N orth S ouhA t sa S i aharan LMI C n icome Asia O ECD Cai rbbean Afrc ia Afi rca a.CPMI -I O SCOGud ianceoncybere rsl i ienceof 56% 60% 47% 85% 27% 71% 45% 45% 70% FMIs (47/ 84) 3 (/5) ( 7/15) ( 23/27) ( 4/15) 5 (/7) 5 (/11) 2 (1/47) ( 26/37) 29% 40% 20% 37% 27% 14% 36% 26% 32% b.CPMIEndpon itsecui ry t t ook lt i 2 (4/84) 2 (/5) ( 3/15) ( 10/27) ( 4/15) 1 (/7) 4 (/11) 1 (2/47) ( 12/37) c.ECBCyberResi l ienceOver sightExpect ato ins 33% 40% 63% 43% 18% 19% 51% C ( ROE) (28/ 84) 6 (/15 1 ) (7/27) ( 3/7) 2 (/11) 9 (/47) ( 19/37) 61% 80% 53% 52% 67% 71% 75% 64% 60% 62% d.NS ITCyberSecur iy t Fa rmewok r C ( SF) 5 (1/84) 4 (/5) ( 8/15 1 ) (4/27 1 ) (0/15) 5 (/7) ( 3/4) 7 (/11) 2 (8/47) ( 23/37) e.USF FI ECCyber secur it y AssessmentTool 15% 20% 13% 11% 7% 14% 25% 36% 19% 11% C ( AT) 1 (3/84) ( 1/5) ( 2/15) ( 3/27) ( 1/15) 1 (/7) 1 (/4) 4 (/11) 9 (/47) 4 (/37) . fBaselC ommit teeonB ankn igS uper viso in 32% 36% 27% 20% 33% 33% 20% 29% 64% Pi rnci plesfort heS oundMana gementof Operat ionalRs ik(PSMO R)and / orPri ncp i l esfo. r.( 27/84) 1 (/5) 5 (/15) ( 9/27) 3 (/15) 2 (/7) 7 (/11) 1 (7/47) ( 10/37) 88% 80% 93% 81% 87% 100% 75% 100% 91% 84% g.S F WITCuso tmerSecui ry t Po rga r C mme( SP) 7 (4/84) ( 4/5) 1 (4/15 2 ) (2/27 1 ) (3/15) (77 /) 3 (/4) 1 (11 /1) 4 (3/47) ( 31/37) Note:Eachl ineie t nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoudb l n eitep rree tdaszeop r osi t iv e ersponsesforh te specf i icquesi o t n. a Tbe lVI I. I4BODI ESNC I HARGEOFCYBERRS IKMANAGE N ME T T WIHI NTHECENTRALBANK ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Global EastAsia C entr al n Icome Amerc ia& East& Sout hAsi a Saharan LMI C Hg ih &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 51% 60% 38% 64% 36% 33% 50% 75% 45% 59% a.Ful lboad r 4 (0/78) ( 3/5) 5 (/13 1 ) (6/25 5 ) (/14) 3 (/9) 2 (/4) 6 (/8) 2 (0/44) ( 20/34) b.Aboarddr iect orwt i e hrlevant 28% 40% 23% 32% 14% 44% 38% 30% 26% expet rs ie. 2 (2/78) 2 (/5) 3 (/13) 8 (/25) 2 (/14) 4 (/9) 3 (/8) 1 (3/44) 9 (/34) 53% 80% 69% 44% 43% 56% 50% 50% 59% 44% c.Aspeci alz ie e dtchnoo lgyco t t mmiee. 4 (1/78) ( 4/5) 9 (/13 1 ) (1/25 6 ) (/14) 5 (/9) 2 (/4) 4 (/8) 2 (6/44) ( 15/34) 63% 80% 54% 68% 71% 33% 50% 75% 61% 65% d. i Arskco t t mmiee. 4 (9/78) ( 4/5) 7 (/13 1 ) (7/25 1 ) (0/14) 3 (/9) 2 (/4) 6 (/8) 2 (7/44) ( 22/34) 24% 40% 23% 16% 14% 11% 50% 63% 34% 12% e.Anaudt ico t t mmiee. 1 (9/78) ( 2/5) 3 (/13) 4 (/25) 2 (/14) 1 (/9) 2 (/4) 5 (/8) 1 (5/44) 4 (/34) 27% 20% 23% 36% 21% 33% 25% 25% 29% . fAnoper ato insconi tnut iyco t t mmiee. 2 (1/78) 1 (/5) ( 3/13) 9 (/25) 3 (/14) 3 (/9) 2 (/8) ( 11/44) ( 10/34) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lVI I. I5N IFORMATO INS H ARN IGANDCRS IISSMU I LATO IN ByReg ion ByI ncomeLee vl Midde l Go lbal EastAsia Europe& High Lai tn East& Su b- Hg ih C enta rl n Icome Amerc ia& Sout hAsa S i aharan L C MI &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 19% 17% 29% 12% 21% 13% 25% 25% 24% 11% a.Havea nyfi nanca ilseco trcyber No,noplans 1 (6/84) ( 1/6) 4 (/14) 3 (/26) 3 (/14) 1 (/8) 1 (/4) 3 (/12) 1 (2/49 4 ) (/35) ci rss isimulai to i n(ncd ientresponse) exec risesbeendone? No,but 33% 33% 57% 12% 36% 50% 25% 42% 45% 17% pa lnni ng. 2 (8/84) ( 2/6) 8 (/14) 3 (/26) ( 5/14) 4 (/8) 1 (/4) 5 (/12) 2 (2/49 6 ) (/35) 8% 7% 8% 14% 13% 8% 6% 11% Yes,oneo -ff 7 (/84) 1 (/14) 2 (/26) 2 (/14) 1 (/8) ( 1/12) ( 3/49) ( 4/35) Yes, 39% 50% 7% 69% 29% 25% 50% 25% 24% 60% pei rodc ial ly 3 (3/84) ( 3/6) ( 1/14) ( 18/26) ( 4/14) 2 (/8) 2 (/4) 3 (/12) 1 (2/49 2 ) (1/35) 12% 20% 7% 8% 7% 22% 25% 18% 16% 6% b.s I h tec enr talbankisame mberofNo,noplans 1 (0/85) ( 1/5) 1 (/15) 2 (/26) 1 (/15) 2 (/9) ( 1/4) 2 (/11) 8 (/49 2 ) (/36) ac yberh treatn iformato in- shai rng mechanism(local ,rego ina, lor n iter nato inal) ? No,but 12% 13% 27% 11% 25% 18% 20% pa lnni ng. 1 (0/85) 2 (/15) 4 (/15) 1 (/9) 1 (/4) ( 2/11) ( 10/49) 5% 7% 8% 25% 2% 8% Yes,oneo -ff 4 (/85) 1 (/15) 2 (/26) 1 (/4) 1 (/49 3 ) (/36) Yes, 72% 80% 73% 85% 67% 67% 25% 64% 61% 86% pei rodc ial ly 6 (1/85) 4 (/5) 1 (1/15 2 ) (2/26) ( 10/15) 6 (/9) 1 (/4) 7 (/11) 3 (0/49 3 ) (1/36) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. TabeV l I I. I6aCYBERSECURI TYANDPAYMENTSOVERSG I HTOFFs I ByReg ion ByI ncomeLee vl Europe& High Lat in d MidleE ast Su b- Go lbal Eas P t a A c s i f i i c a& C enta rl I ncome Ameri ca& &N ort h S ouhA t sa S i aharan LMI C Hi g n hicome Asia O ECD Cai rbbean Afi rca Afi rca aI .scybes recuri y t addr esse n di 81% 80% 100% 77% 71% 71% 75% 88% 84% 76% Yes ons -ieo t versg iht? 5 (9/73) 4 (/5) ( 131 /3 1 ) (7/22 1 ) (0/14) ( 5/7) 3 (/4) ( 7/8) 3 (7/44) 2 (2/29) bI .scybes recurt y i addr esse n di 80% 80% 79% 96% 71% 86% 50% 63% 71% 93% Yes of f- sieo t versg iht? 6 (0/75) 4 (/5) 1 (1/14 2 ) (2/23 1 ) (0/14) ( 6/7) 2 (/4) ( 5/8) 3 (2/45) 2 (8/30) Yes, 54% 40% 62% 65% 47% 43% 25% 57% 47% 65% c.Hastheoversi ghtauthoi ry t sg ini fi cant 4 (0/74) ( 2/5) ( 8/13) ( 15/23) 7 (/15) 3 (/7) 1 (/4) ( 4/7) 2 (0/43) 2 (0/31) madec hangestotheoperat ional i rskma nagementoversi ghtn i e rcentyearstorel fect Yes, 31% 60% 31% 26% 33% 29% 50% 14% 37% 23% cyber securi ty? somewhat ( 23/74) 3 (/5) 4 (/13) 6 (/23) ( 5/15) ( 2/7) ( 2/4) ( 1/7) 1 (6/43) 7 (/31) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I6bCYBERSE C URT IYANDPAYME N S T OVERSG IHTOFF s MI ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& High Lat in d MidleE ast Su b- Hg ih n Icome Amerc ia& &N orh S t ouhA t si a Saharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca aI .scybes recuri t y adde rsse n di 74% 80% 83% 65% 62% 71% 75% 100% 79% 67% Yes ons -ieo t versg iht? 5 (3/72) ( 4/5) ( 10/12 1 ) (5/23) ( 8/13) ( 5/7) 3 (/4) (88 /) 3 (3/42 2 ) (0/30) bI .scybes recuri y t addr esse n di 83% 80% 77% 88% 85% 86% 50% 88% 77% 91% Yes of f- sieo t versg iht? 6 (2/75) ( 4/5) ( 10/13 2 ) (2/25 1 ) (1/13) ( 6/7) 2 (/4) 7 (/8) 3 (3/43 2 ) (9/32) Yes, 56% 50% 54% 72% 50% 43% 25% 56% 44% 73% c.Hastheoversg ihtauthor iy t made sg ini fi cant 4 (4/78) ( 3/6) ( 7/13) ( 18/25) 7 (/14) 3 (/7) 1 (/4) ( 5/9) 2 (0/45 2 ) (4/33) changest h ot eoperai tonali rsk manageme ntover sighti nrecent yeas r t orefe lctcybes recurt iy? Yes, 29% 50% 23% 24% 36% 29% 50% 22% 36% 21% somewhat 2 (3/78) 3 (/6) ( 3/13) ( 6/25) 5 (/14) ( 2/7) ( 2/4) 2 (/9) ( 16/45 7 ) (/33) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I7CYBERINCD IENTREPORTN IGBYF s MIAN I DFs ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& Hi ghIncome Lai tn d MidleE ast SubS -a haran Hg ih Amerc ia& &N orh t SouhA t si a L C MI Pacf ic C i enr talAsi a OECD A r fi c a n icome Cai rbbean Afi rca aI .scyberi ncd ie nte rpori n t gtor egua l o tr 94% 100% 93% 100% 85% 100% 100% 85% 89% 100% mandat orywih tincert ainparamet ers? 7 (8/83) (5/ 5) 1 (3/14) 2 (8/ 28) 1 (1/13) (6/ 6) (4/ 4) 1 (1/13) 4 (1/46 3 ) (73 /7) Pup roseofe rqur ii n h gt n eifor mai ton ByRego in ByI ncomeLevel Global Lai tn d MidleE ast EastAsia& Europe& Hg ihIncome SubS -a haran Hg ih Amerc ia& &N orh t SouhA t si a L C MI Pacf ic C i enr talAsi a OECD A r fi c a n icome Cai rbbean Afi rca 92% 100% 85% 89% 91% 100% 100% 100% 93% 92% . iDat acol e lct i o n 55 / 11/ 13 252 /8 101 /1 6/ 6 44 / 11/ 11 384 /1 343 /7 727 /8 i . iShared(anonymi zedornot )wt i h hte 49% 80% 54% 29% 45% 67% 75% 64% 61% 35% n idusr tyforn ifo 38/ 78 4/5 71 /3 8/ 28 5/ 11 4/6 3/4 7/ 11 254 /1 133 /7 54% 60% 38% 64% 36% 67% 50% 55% 46% 62% i i i.Shae rdwt ihot herauh toi ri tes 42/ 78 3/5 51 /3 182 /8 41 /1 4/6 2/4 61 /1 194 /1 233 /7 55% 100% 46% 39% 73% 83% 25% 64% 66% 43% v i.Usedt oasss itnr i esol uto in 43/ 78 55 / 61 /3 112 /8 81 /1 5/6 1/4 71 /1 274 /1 163 /7 v.Takenf o rsuper visoy r o flo lw-u o pt 86% 100% 85% 82% 82% 83% 75% 100% 88% 84% ensur ea dequaer t esolui ton 67/ 78 5/ 5 111 /3 23/ 28 91 /1 5/6 3/4 111 /1 364 /1 313 /7 Depar tmenst t owhc i h hteFMI sandFsa I r erequr ie or dt epor tth n eici dent ByRego in ByI ncomeLevel Global Lai tn d MidleE ast EastAsia& Europe& Hg ihIncome SubS -a haran Hg ih Amerc ia& &N orh t SouhA t si a L C MI Pacf ic C i enr talAsi a OECD A r fi c a n icome Cai rbbean Afi rca 83% 80% 69% 86% 91% 83% 75% 91% 83% 84% . iBankSupev riso in 657 /8 4/5 9/ 13 242 /8 101 /1 5/6 3/4 101 /1 344 /1 313 /7 82% 80% 85% 89% 64% 100% 100% 64% 78% 86% i . iPayment s Over sight 647 /8 4/5 11/ 13 25/ 28 71 /1 66 / 4/ 4 71 /1 324 /1 323 /7 14% 40% 23% 14% 9% 17% 17% 11% i i i.Mak retOpea rto ins 117 /8 2/5 31 /3 42 /8 11 /1 1/6 74 /1 43 /7 38% 60% 46% 25% 55% 50% 25% 36% 54% 22% v i.I nfoma r t ionSecui ry t 307 /8 3/5 6/ 13 72 /8 61 /1 3/6 1/4 41 /1 224 /1 83 /7 19% 40% 18% 9% 33% 45% 24% 14% v.Fn ianca ilSa tbi l iy t 157 /8 2/5 52 /8 11 /1 2/6 51 /1 104 /1 53 /7 Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I8RS IKMANAGEME N TREQUR IEME N S T O F RF s MI ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih Go lbal Paci fi c C entr al I ncome Amerc ia& &N orth S ouhA t sa i Saharan LMI C n icome Asia O ECD Cai rbbean Afrc ia Afi rca a.d Ientf ii cat ionofcri tc ialbusn iessfunci o t ns,n ifoma r i ton 88% 80% 71% 96% 90% 86% 100% 85% 80% 97% andtechnoo lgc ialasses t (70/ 80) ( 4/5) ( 10/14 2 ) (6/27) ( 9/10) ( 6/7) (4/ 4) ( 11/13) ( 37/46 3 ) (3/34) b.Proe tcto in:securi t y measue rs i nplac op et r otect 88% 80% 71% 96% 90% 86% 100% 85% 80% 97% sot fware,new torksandhardwaredocumene tda nd basedonInten rat ionalSa tndards 7 (0/80) ( 4/5) ( 10/14) ( 26/27) ( 9/10) ( 6/7) (4/ 4) 1 (1/13) 3 (7/46 3 ) (3/34) c.Dee tct ion:mut l- ia lyee rdd ee tcto incont ros lcovei rng 87% 80% 69% 96% 90% 86% 100% 85% 80% 97% peope l,po rcessesandtechnoo lgy 6 (9/79) 4 (/5) 9 (/13) ( 26/27) ( 9/10) ( 6/7) (4/ 4) 1 (1/13) 3 (6/45 3 ) (3/34) d.Responsean e drcovery:Cybern Ici dentResponse 90% 100% 77% 93% 100% 83% 100% 83% 86% 94% Pa ln(IRP)andaSe cui ry t I ncd ientResponseTeam ( SIRT) 6 (9/77) (55 /) ( 10/13 2 ) (5/27) ( 101 /0) ( 5/6) (44 /) 1 (0/12) 3 (8/44) ( 31/33) 85% 100% 71% 93% 90% 83% 100% 67% 77% 94% e.Mont ioi rng:Tesi n t gpr oga rm 6 (6/78) (55 /) 1 (0/14 2 ) (5/27 9 ) (/10) 5 (/6) (4/ 4) 8 (/12) 3 (4/44) ( 32/34) 82% 80% 64% 92% 80% 83% 100% 75% 73% 94% .Mo f nt ior ing:Pener tai tont esi n t g 6 (2/76) ( 4/5) 9 (/14 2 ) (3/25 8 ) (/10) ( 5/6) (4/ 4) 9 (/12) 3 (2/44) ( 30/32) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I9REP S ONSB ILEENTT IIE S O F RCYBERSC E URT IY ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal EastAsia East& Hi gh C enta rl I ncome Amerc ia& SouhA t saS i aharan L C MI &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca a.Cybern icidente rsponse i tonal Yes 76% 80% 77% 100% 53% 86% 75% 42% 66% 89% ? 6 (3/83) 4 (/5) ( 10/13 2 ) (72 /7) 8 (/15) ( 6/7) 3 (/4) ( 5/12) 3 (1/47) ( 32/36) a i (e ..CE RT,CS R IT,or l en e CR I T,ec t.) ev h l r 13% t Pa lnnedU /nde 23% 20% 42% 21% 3% At Consd iea rto in (11/ 83) ( 3/13) ( 3/15) ( 5/12) ( 10/47) ( 1/36) . i or l 37% f 33% 50% 54% 15% 25% 50% 17% 27% 53% a i y Yes l c l 3 (1/83) ? 2 (/6) ( 7/14) 1 (4/26) 2 (/13) 2 (/8) 2 (/4) 2 (/12) ( 13/49) ( 18/34) r n a o c a i t f n i c i c e eF e r 28% 17% 29% 8% 31% 50% 25% 58% 41% 9% S Pa lnnedU /nde p h S t Consi dea rto in (23/ 83) 1 (/6) ( 4/14) ( 2/26) 4 (/13) 4 (/8) 1 (/4) ( 7/12) 2 (0/49) 3 (/34) . i i al 56% 60% 38% 81% 40% 57% 67% 33% 43% 72% n Yes o b.Cybersecui ry t t hreat i t 4 (6/82) ( 3/5) 5 (/13) 2 (2/27) 6 (/15) 4 (/7) 2 (/3) 4 (/12) 2 (0/46) ( 26/36) ? a n itel l igence l en e shai rng/ analyss i ev h l c (ommo nly,I nformai ton t Pa lnnedU /nder 15% 31% 4% 20% 33% 22% 6% t Sharn iga ndA nay lss i A Consi dea rto in (12/ 82) ( 4/13) 1 (/27) 3 (/15) 4 (/12) 1 (0/46) 2 (/36) . Center( ISAC ) ) i or l f 35% 67% 36% 42% 31% 25% 25% 17% 27% 47% a i y Yes l c l 2 (9/83) ? 4 (/6) ( 5/14) 1 (1/26) 4 (/13) 2 (/8) 1 (/4) 2 (/12) ( 13/49) ( 16/34) r n a o c a i t f n i c i c e eF e r 30% 36% 12% 23% 63% 50% 58% 41% 15% S Pa lnnedU /nde p h S t Consi dea rto in (25/ 83) 5 (/14) 3 (/26) 3 (/13) 5 (/8) ( 2/4) 7 (/12) 2 (0/49) 5 (/34) . i i al 48% 40% 23% 70% 43% 57% 67% 25% 38% 61% n Yes o c.Generalcybersecui ry t i 3 (9/81) t 2 (/5) ( 3/13) 1 (9/27) 6 (/14) 4 (/7) 2 (/3) 3 (/12) ( 17/45) ( 22/36) ? a oper ationsma nageme nt l en e c (ommo ny l,Securt iy ev h l Operato ins Center( S OC), t Pa lnnedU /nder 15% 20% 31% 14% 42% 22% 6% t whc ihmo ew r idey l may A Consi dea rto in (12/ 81) ( 1/5) 4 (/13) 2 (/14) 5 (/12) 1 (0/45) 2 (/36) . n icu ld eincd ientresponse i andinf o ma r i tongathern ig, or butas lomo nt ios r l f 15% 17% 21% 19% 25% 8% 8% 24% a i y opea rtionsandc onr tos l o fr Yes l c l 1 (2/82) 1 (/6) 3 (/14) 5 (/26) 2 (/8) ( 1/12) ( 4/48) ( 8/34) r? n a secur iy t) o c a i t f n i c i c e eF e r 29% 33% 43% 25% 25% 75% 67% 48% 3% S Pa lnnedU /nde p h S t Consi dea rto in (248 /2) 2 (/6) ( 6/14) 3 (/12) 2 (/8) 3 (/4) ( 8/12) 2 (3/48) 1 (/34) . i i Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lVI I. I10N IST ITUTI ONSMANAGN IGCYBERSC E URT IY ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal Ea &P st a A c s f i i i c a C enta rl n Icome Ameri ca& E N a o s r t t & h SouhA t sa S i aharan LMI C n i H c g i o h me Asia O ECD Cai rbbean Afi rca Afi rca 5% 20% 6% 7% 10% 9% 10% a.Cyberincd ient Cenr talBank 5 (/91) 1 (/5) 1 (/16) 1 (/15) 1 (/10) 1 (/11) ( 5/49) e rsponse,ie ..the CER T,CSIRT,or CR I T,ec t.: 4% 13% 3% 7% 2% 7% n Idust ry-Led 4 (/91) 2 (/16) 1 (/30) 1 (/15) 1 (/49 3 ) (/42) eve? l 20% 19% 27% 20% 30% 25% 12% 29% ll n Mis ir tyofDee fnse 1 (8/91) a 3 (/16) 8 (/30) 3 (/15) 3 (/10) 1 (/4) 6 (/49 1 ) (2/42) enai ton 5% 6% 10% 10% 2% 10% h n Mis ir tyofJusi c te t 5 (/91) 1 (/16) 3 (/30) 1 (/10) 1 (/49 4 ) (/42) . iAt 4% 6% 7% 18% 8% NotAppl i cabe l 4 (/91) ( 1/16) 1 (/15) 2 (/11) 4 (/49) OtherP ( e lase 60% 80% 50% 60% 60% 50% 75% 73% 65% 55% speci fy) 5 (5/91) ( 4/5) 8 (/16) ( 18/30 9 ) (/15) 5 (/10) 3 (/4) 8 (/11) 3 (2/49 2 ) (3/42) 40% 57% 50% 23% 20% 55% 100% 54% 50% 26% a.Cyberincd ient Cenr talBank 3 (8/95) ( 4/7) 8 (/16) 7 (/30) 3 (/15) ( 6/11) (3/ 3) 7 (/13) 2 (8/56) ( 10/39) e rsponse,ie ..the CER T,CSIRT,or CR I T,ec t.: 11% 14% 19% 10% 13% 8% 9% 13% n Idust ry-Led 1 (0/95) 1 (/7) 3 (/16) 3 (/30) 2 (/15) 1 (/13) 5 (/56) ( 5/39) Seco tr? 5% 7% 13% 9% 4% 8% l n Mis ir tyofDee fnse a 5 (/95) i 2 (/30) ( 2/15) 1 (/11) 2 (/56 3 ) (/39) eFn ianc 2% 3% 9% 2% 3% n Mis ir tyofJusi c te h 2 (/95) t 1 (/30) 1 (/11) 1 (/56) ( 1/39) . i iFor 16% 13% 13% 27% 9% 31% 16% 15% NotAppl i cabe l 1 (5/95) 2 (/16) 4 (/30) 4 (/15) 1 (/11) 4 (/13) 9 (/56) ( 6/39) OtherP ( e lase 26% 29% 19% 43% 27% 18% 8% 20% 36% speci fy) 2 (5/95) ( 2/7) 3 (/16 1 ) (3/30) ( 4/15) 2 (/11) 1 (/13) 1 (1/56) ( 14/39) 7% 20% 9% 9% 11% 11% 12% b. Cent ralBank 5 (/76) 1 (/5) 1 (/11) 1 (/11) 1 (/9) ( 1/9) ( 5/42) Anay lsis/ Sharn ig ofcyber securt y i h treatn itel lg ience: 3% 9% 9% 2% 3% n Idust ry-Led 2 (/76) ( 1/11) 1 (/11) 1 (/42 1 ) (/34) eve? l 21% 18% 30% 18% 33% 25% 14% 29% ll n Mis ir tyofDee fnse 1 (6/76) 2 (/11) 8 (/27) 2 (/11) 3 (/9) 1 (/4) ( 6/42 1 ) (0/34) enai tona 3% 7% 6% h n Mis ir tyofJusi c te t 2 (/76) 2 (/27) 2 (/34) . iAt 9% 9% 4% 18% 11% 22% 14% 3% NotAppl i cabe l 7 (/76) 1 (/11) 1 (/27) 2 (/11) 1 (/9) 2 (/9) ( 6/42) ( 1/34) OtherP ( e lase 58% 80% 55% 59% 45% 44% 75% 67% 57% 59% specf iy) 4 (4/76) ( 4/5) 6 (/11 1 ) (6/27) ( 5/11) 4 (/9) 3 (/4) 6 (/9) 2 (4/42 2 ) (0/34) 42% 63% 53% 21% 21% 67% 100% 54% 50% 31% b. Cent ralBank 3 (8/91) ( 5/8) 8 (/15) 6 (/29) 3 (/14) 6 (/9) (3/ 3) 7 (/13) 2 (6/52) ( 12/39) Anay lsis/ Sharn ig ofcyber securt y i h treatn itel lg ience: 12% 13% 20% 14% 14% 8% 10% 15% n Idust ry-Led 1 (1/91) 1 (/8) 3 (/15) 4 (/29) 2 (/14) 1 (/13) 5 (/52) ( 6/39) Seco tr? 4% 7% 14% 4% 5% l n Mis ir tyofDee fnse a 4 (/91) ( 2/29) 2 (/14) 2 (/52 2 ) (/39) eFn ianci 3% 7% 7% 2% 5% n Mis ir tyofJusi c te h 3 (/91) ( 2/29) 1 (/14) 1 (/52 2 ) (/39) . i iFort 15% 7% 21% 14% 11% 31% 15% 15% NotAppl i cabe l 1 (4/91) 1 (/15) 6 (/29) 2 (/14) 1 (/9) 4 (/13) 8 (/52) ( 6/39) OtherP ( e lase 23% 25% 20% 31% 29% 22% 8% 19% 28% speci fy) 2 (1/91) ( 2/8) 3 (/15) 9 (/29) 4 (/14) ( 2/9) 1 (/13) 1 (0/52) ( 11/39) 3% 20% 11% 6% c.Generalcyber Cenr talBank 2 (/68) 1 (/5) ( 1/9) ( 2/36) secur iy t opea rto ins S (O C): 3% 13% 10% 3% 3% n Idust ry-Led 2 (/68) ( 1/8) 1 (/10) 1 (/36 1 ) (/32) eve? l 16% 25% 17% 20% 33% 14% 19% l n Mis ir tyofDee fnse l 1 (1/68) 2 (/8) 4 (/24) 2 (/10) 3 (/9) ( 5/36) ( 6/32) enai tona 3% 13% 4% 6% h n Mis ir tyofJusi c te t 2 (/68) 1 (/8) ( 1/24) ( 2/32) . iAt 22% 20% 13% 25% 30% 11% 30% 22% 22% NotAppl i cabe l 1 (5/68) 1 (/5) ( 1/8) 6 (/24) 3 (/10) 1 (/9) 3 (/10) 8 (/36) ( 7/32) OtherP ( e lase 53% 60% 38% 54% 40% 44% 100% 70% 56% 50% speci fy) 3 (6/68) ( 3/5) 3 (/8) ( 13/24 4 ) (/10) 4 (/9) (22 /) 7 (/10) 2 (0/36 1 ) (6/32) 23% 33% 40% 11% 33% 46% 34% 4% c.Generalcyber Cenr talBank 1 (5/65) 2 (/6) 4 (/10) 1 (/9) ( 2/6) ( 6/13) ( 14/41) ( 1/24) secur iy t opea rto ins S (O C): 14% 30% 21% 11% 50% 10% 21% n Idust ry-Led 9 (/65) 3 (/10) 4 (/19) ( 1/9) 1 (/2) ( 4/41) ( 5/24) Seco tr? 3% 5% 11% 2% 4% l n Mis ir tyofDee fnse a 2 (/65) ( 1/19) 1 (/9) 1 (/41 1 ) (/24) eFn ianci 2% 5% 4% n Mis ir tyofJusi c te h 1 (/65) 1 (/19) 1 (/24) . i iFort 42% 50% 20% 47% 56% 50% 38% 37% 50% NotAppl i cabe l 2 (7/65) 3 (/6) ( 2/10) 9 (/19) 5 (/9) 3 (/6) 5 (/13) ( 15/41) ( 12/24) OtherP ( e lase 17% 17% 10% 21% 11% 17% 50% 15% 17% 17% speci fy) 1 (1/65) ( 1/6) 1 (/10) ( 4/19) ( 1/9) 1 (/6) ( 1/2) 2 (/13) ( 7/41 4 ) (/24) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTI O X- NI N INOVATI VEPAYMEN N TISTRUMENTSANDSERVC IES Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeI l X1 . MOBI LEMONEYSERVC IES TYPESANDCHANNELSO FTRANSACTO I NSTHATCANBEPERFORMEDUSI NGEMO - NEYORMOBL IEMONEYACCORDN IGTOTHECURRENT TabeI l X2 . LEGALANDREGULATORYFR AMEWORK Tabl eIX3 . WHI TELABELATMs TabeI l X. 4 WHT IELABELPOSTER N MIALS TabeI l X5 .a BL ILAGGREGATORS TabeI l X5 .c SECTORSSERVEDBYBL ILAGGREGATORS TabeI l X5 .d MOSTUSEDCHANNELSFORBI LLPAYMENTS TabeI l X. 6 MERCHANTAGGREGATORS TabeI l X. 7 SERVI CEPROVD IERSFACL IITATN IGPAYMENTACCEPTANCEVI AQRCODE a Tbe lIX1 .MOBL IEMONEYSE R VC IES ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal Eas P t a A c s f i i i a& E c C e u n r t r o a p l e& Asi a n Icome Amerc ia& &N ort h S out hAsa S i aharan LMI C n i H c i g o h me O ECD Car ibbean Afi rca Afi rca Mobiemo l neysev ricesar eaval iabei l nyour 65% 100% 57% 30% 75% 63% 100% 100% 82% 39% counr ty ( 55/84) (6/ 6) 8 (/14) ( 7/23) 1 (2/16) 5 (/8) (44 /) 1 (3/ 13) 4 (2/51 1 ) (3/33) s I h ter n eiteo rper abi ly i t amongmobi lemoney 43% 40% 11% 43% 42% 100% 25% 54% 43% 42% sev riep c rovd ies r? (235 /4) 2 (/5) 1 (/9) 3 (/7) 5 (/12) (44 /) 1 (/4) ( 7/13) 1 (8/42) 5 (/12) s I h tep o rtocolo frn i t eroper abl ii t y basedona 37% 40% 50% 33% 75% 25% 50% 36% 40% cenr tali nteo rperabep l a lto frm(ves rus 1 (8/49) 2 (/5) ( 3/6) 3 (/9) 3 (/4) 1 (/4) ( 6/12) ( 14/39) ( 4/10) bl iat eralage reme ns t)? f IYe s,s i i nteo rperabl it iybasedonascheme? 48% 33% 100% 100% 100% 67% 42% 100% h tec entr alsw t c ihthes ameas h tenai tonal 1 (3/27) 1 (/3) (22 /) (33 /) (11 /) ( 6/9) ( 10/24) (33 /) paymen tcar ds swt ich? 57% 50% 100% 20% 67% 100% 67% 53% 75% -Doestheschemehaveabr and? 1 (2/21) 1 (/2) (33 /) ( 1/5) 2 (/3) (1/ 1) 4 (/6) 9 (/17) 3 (/4) 76% 100% 100% 40% 100% 100% 83% 71% 100% -Aet r hees r che u merles? 1 (6/21) (22 /) (33 /) ( 2/5) (3/ 3) (11 /) 5 (/6) ( 12/17) (44 /) -D oestheschemeg oven ranceal lowfora 20% 33% 40% 17% 19% 25% sot rofvotn igp owertoschemepat ri cipans t 4 (/20) 1 (/3) 2 (/5) ( 1/6) 3 (/16) 1 (/4) evenifh tep at rc iipants inotashar eh od ler? -D h ot eschemerulescover 71% 100% 100% 60% 100% 100% 57% 67% 100% pes ron-t o-merchanti nteo rperabi lt y i among 1 (5/21) (22 /) (22 /) ( 3/5) (3/ 3) (11 /) 4 (/7) ( 12/18) (33 /) df if erentpo rvi ders? -D otheschemerul es coveragent s’ 33% 60% 50% 29% 31% 50% i nter operabl i it y o frcashi -nandc asho -ut ? 6 (/18) 3 (/5) 1 (/2) ( 2/7) 5 (/16) 1 (/2) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe l X I.2TYPESANDCHANN L ESO FTRANSACTO INS T H ATCANBEPERFORMEDUSINGEMO - NEY ORMO BL IEMO NEYACCORDINGTOT HECURRENTLEGALANDREGULATORYFRAMEWO RK ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- Go lbal Eas P t a A c s i f i i a& E c C e u n r r t o a p l e& H Asi i g a O hI n EC c D ome Ameri ca& &N orh S t out hAsi a Saharan LMI C n i H c i g o h me Cai rbbean Afi rca Afi rca Tr ansaco i t ncanbe 96% 80% 100% 80% 100% 100% 100% 100% 98% 90% a.Cash-n/ i pef rome r d ( 52/54) 4 (/5) 1 (21 /2) 4 (/5) 1 (01 /0) (44 /) (44 /) 1 (4/ 14) 4 (3/44) 9 (/10) depost s i Canalsobepr ovd iedby 88% 67% 90% 33% 90% 100% 100% 93% 90% 71% agens t 4 (2/48) 2 (/3) 9 (/10) ( 1/3) 9 (/10) (44 /) (44 /) 1 (3/14) 3 (7/41) 5 (/7) Tr ansaci o t s ni i nter oper abe l 38% 50% 57% 33% 43% 100% 18% 34% 60% wi tht hoseo fot herPSPs 1 (4/37) 1 (/2) 4 (/7) 1 (/3) 3 (/7) (33 /) ( 2/11) 1 (1/32) 3 (/5) Tr ansaco i t ncanbe 96% 80% 100% 80% 100% 100% 100% 100% 98% 91% bC .ash-ou/ t pef rome r d ( 53/55) 4 (/5) 1 (21 /2) 4 (/5) 1 (11 /1) (44 /) (44 /) 1 (4/ 14) 4 (3/44 1 ) (0/11) wt ihdr awa s l Canalsobepr ovd iedby 90% 67% 90% 67% 91% 100% 100% 93% 90% 88% agens t 4 (4/49) 2 (/3) 9 (/10) ( 2/3) 1 (0/11) (44 /) (44 /) 1 (3/14) 3 (7/41) 7 (/8) Ta rnsaco t i ni s i nteo rpea rbl e 42% 50% 57% 75% 43% 100% 25% 10% 33% 83% wt i h htoseo foh terPSPs 1 (5/36) ( 1/2) 4 (/7) ( 3/4) ( 3/7) (22 /) 1 (/4) ( 1/10) 1 (0/30) 5 (/6) Tr ansaco i t ncanbe 98% 100% 91% 100% 100% 100% 100% 100% 98% 100% c.Topu -ps pef rome r d ( 49/50) (5/ 5) 1 (0/11) (44 /) 1 (11 /1) (22 /) (44 /) 1 (3/ 13) 3 (9/40 1 ) (01 /0) r fomb ank accouns t Canalsobepo rvd iedby 60% 80% 50% 56% 50% 50% 64% 59% 67% agent s ( 24/40) ( 8/10) 1 (/2) 5 (/9) 1 (/2) 2 (/4) 7 (/11) 2 (0/34) 4 (/6) Tr ansaci o t s ni i nter oper abe l 46% 50% 71% 50% 29% 50% 25% 44% 41% 67% wt i h htoseo foh terPSPs 1 (6/35) ( 1/2) 5 (/7) ( 2/4) 2 (/7) ( 1/2) 1 (/4) 4 (/9) 1 (2/29) 4 (/6) Tr ansacto incanbe 91% 100% 92% 100% 73% 75% 100% 100% 89% 100% d.Funds pef rome r d ( 50/55) (5/ 5) 1 (1/12) (55 /) 8 (/11) 3 (/4) (44 /) 1 (4/ 14) 3 (9/44 1 ) (11 /1) r tansf ersto bank accouns t Canalsobepo r vd iedby 52% 70% 100% 33% 67% 50% 42% 46% 86% agens t ( 23/44) ( 7/10) (4/ 4) 3 (/9) 2 (/3) 2 (/4) 5 (/12) 1 (7/37) 6 (/7) Tr ansaci o t s ni i nter oper abe l 53% 50% 57% 80% 50% 67% 25% 44% 45% 86% wi tht hoseo fot herPSPs 2 (0/38) 1 (/2) 4 (/7) ( 4/5) 4 (/8) ( 2/3) 1 (/4) 4 (/9) 1 (4/31) 6 (/7) Ta rnsaco i t ncanbe 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% e.P2P pef rome r d ( 565 /6) (5/ 5) 1 (11 /1) (66 /) 1 (21 /2) (44 /) (44 /) 1 (4/ 14) 4 (34 /3 1 ) (31 /3) domestc i r tanse frs Canalsobepo rvd iedby 69% 80% 100% 80% 67% 50% 62% 67% 83% agens t ( 31/45) ( 8/10) (3/ 3) 8 (/10) 2 (/3) 2 (/4) 8 (/13) 2 (6/39) 5 (/6) Ta rnsaco t i ni s i nteo rpea rbl e 58% 50% 57% 75% 57% 100% 25% 55% 53% 83% wt i h htoseo foh terPSPs 2 (2/38) ( 1/2) 4 (/7) ( 3/4) ( 4/7) (33 /) 1 (/4) ( 6/11) 1 (7/32) 5 (/6) Tr ansaci o t ncanbe 72% 80% 100% 100% 30% 100% 50% 75% 69% 88% . fIne trnai to pef rome r d 3 (4/47) ( 4/5) 1 (0/ 10) (44 /) ( 3/10) (22 /) 2 (/4) 9 (/12) 2 (7/39) 7 (/8) nale rmita tn ces Canalsobepr ovd iedby 49% 89% 100% 11% 100% 25% 36% 41% 86% agent s ( 20/41) ( 8/9) (4/ 4) 1 (/9) (22 /) 1 (/4) 4 (/11) 1 (4/34) 6 (/7) Tr ansaci o t ni s n iteo rper abe l 30% 100% 50% 67% 100% 11% 21% 80% wt i h htoseo foh terPSPs 1 (0/33) (22 /) ( 3/6) 2 (/3) (22 /) ( 1/9) 6 (/28) 4 (/5) Tr ansaco i t ncanbe 96% 100% 90% 100% 100% 100% 100% 93% 98% 92% g.Bl il pef rome r d ( 52/54) (5/ 5) 9 (/10) (55 /) 1 (2/ 12) (44 /) (44 /) 1 (3/14) 4 (1/42 1 ) (1/12) paymens t Canalsobepo rvd iedby 80% 67% 88% 100% 90% 100% 75% 62% 77% 100% agens t ( 37/46) 2 (/3) 7 (/8) (44 /) 9 (/10) (44 /) ( 3/4) 8 (/13) 3 (0/39) (77 /) Ta rnsaco t i ni s i nteo rpea rbl e 44% 100% 40% 75% 50% 100% 25% 10% 38% 80% wt i h htoseo foh terPSPs 1 (5/34) (22 /) 2 (/5) ( 3/4) ( 3/6) (33 /) 1 (/4) ( 1/10) 1 (1/29) 4 (/5) Tr ansaci o t ncanbe 67% 50% 38% 50% 70% 100% 67% 85% 71% 43% h.Pubi lc pef ror med 3 (0/45) ( 2/4) 3 (/8) 2 (/4) 7 (/10) (33 /) ( 2/3) 1 (1/13) 2 (7/38) 3 (/7) seco tr payo rls l Canalsobepo rvd iedby 36% 50% 33% 22% 100% 45% 35% 40% agens t ( 13/36) 3 (/6) ( 1/3) 2 (/9) (22 /) 5 (/11) 1 (1/31) 2 (/5) Tr ansaci o t s ni i nter oper abe l 26% 50% 20% 33% 14% 100% 22% 22% 50% wt i h htoseo foh terPSPs 8 (/31) ( 1/2) 1 (/5) 1 (/3) 1 (/7) (22 /) ( 2/9) 6 (/27) 2 (/4) Tr ansaci o t ncanbe 76% 100% 38% 50% 90% 100% 33% 93% 81% 56% . O i h t er pef rome r d ( 35/46) (55 /) 3 (/8) 2 (/4) 9 (/10) (22 /) ( 1/3) 1 (3/14) 3 (0/37) 5 (/9) gover nme nt payments Canalsobepo rvd iedby 40% 33% 33% 38% 100% 58% 40% 40% agent s ( 14/35) 2 (/6) 1 (/3) 3 (/8) (11 /) 7 (/12) 1 (2/30) 2 (/5) Ta rnsact i o s ni i nteo rpea rbe l 29% 100% 20% 33% 14% 100% 30% 26% 50% wt i h htoseo foh terPSPs 9 (/31) (22 /) 1 (/5) 1 (/3) 1 (/7) (11 /) ( 3/10) 7 (/27) 2 (/4) Ta rnsaci o t ncanbe 73% 100% 56% 80% 60% 67% 67% 86% 74% 67% . jTax pef rome r d ( 35/48) (44 /) 5 (/9) 4 (/5) 6 (/10) 2 (/3) ( 2/3) 1 (2/14) 2 (9/39) 6 (/9) paymens t Canalsobepr ovd iedby 43% 57% 67% 40% 67% 33% 33% 40% 60% agens t ( 17/40) ( 4/7) 2 (/3) 4 (/10) 2 (/3) 1 (/3) 4 (/12) 1 (4/35) 3 (/5) Tr ansaci o t ni s n iteo rper abe l 30% 100% 67% 14% 67% 30% 24% 75% wt i h htoseo foh terPSPs 1 (0/33) (22 /) ( 2/3) 1 (/7) 2 (/3) 3 (/10) 7 (/29) 3 (/4) Tr ansacti oncanbe 77% 100% 86% 67% 43% 100% 100% 88% 78% 75% k. pef ror me d 2 (4/31) (22 /) 6 (/7) 2 (/3) ( 3/7) (11 /) (33 /) 7 (/8) 2 (1/27) 3 (/4) Regist rai ton ofnew cust ome s r, Canalsobepr o vd iedby 79% 67% 86% 67% 67% 100% 100% 80% 78% 83% n icludn ig agens t ( 30/38) 2 (/3) 6 (/7) ( 2/3) 6 (/9) (22 /) (44 /) 8 (/10) 2 (5/32) 5 (/6) pef rorming CDD Tr ansact o i ni s i nter opea rbe l 19% 25% 50% 50% 29% 13% 67% wt i h htoseo foh terPSPs 5 (/26) 1 (/4) 1 (/2) ( 1/2) 2 (/7) 3 (/23) 2 (/3) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lIX3 .WHI TELABELATMs ByReg ion ByI ncomeLee vl Go lbal Eas P t a A c s i f i c i a& C E e u n r r t o a p l e& H Asa i g ihI OE n C c D ome La &C i tnA ar i me bb r e i c a a n Sout hAsi a Sub A S -a r fc i ha a ran L C MI Hi g n hicome Whit elabelATMoper atos r opea rtei nthe 38% 25% 31% 81% 36% 25% 14% 23% 63% u jrs idc it ion 3 (0/78) 1 (/4) 4 (/13) 1 (7/21) 5 (/14) ( 1/4) 2 (/14) 1 (1/48) 1 (9/30) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lIX. 4WHT IELABELPOSTE R N MIALS ByReg ion ByI ncomeLee vl Go lbal Eas P t a A c s i f i i c a& C E e u n r t r o a p l e& Asi a Hg ihI OE n C c D ome Lat i C nA ar i me bb r e c i a a& S n ub A - Sa f ri c ha a ran L C MI Hg i n hicome Wht ielabelPOSt ermi nalpr ovi des r opea rtei n 35% 50% 31% 60% 43% 15% 26% 50% t h u ej r isdc ii ton 2 (6/74) 2 (/4) 4 (/13) ( 12/20) 6 (/14) 2 (/13) 1 (2/46) 1 (4/28) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lXI I. I5aBI LLAGGREGATORS ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal Eas P t a A c s f i i i c a& C entr al n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C i n H c g i o h me Asia O ECD Cai rbbean Afrc ia Afi rca DoB l l iAggregat orsoper at ny ei our 62% 100% 53% 82% 64% 14% 67% 50% 57% 68% Yes u jri sdi cto in? 4 (8/78) (33 /) ( 8/15 1 ) (8/22 9 ) (/14) 1 (/7) 2 (/3) ( 7/14) 2 (7/47 2 ) (1/31) Agge rgao trsaen r ot 42% 50% 22% 44% 83% 100% 30% 37% 50% DoBl ilAgge rgatos r nee ob dt e i c lensedorregs it ered? r equr iedt ob i elcensed 2 (0/48) ( 2/4) ( 2/9) ( 7/16) 5 (/6) (1/ 1) ( 3/10) ( 11/30) ( 9/18) Aggregao trsneedtobe 2% l i censedifsz ieo fact i vit ies 6% 6% exceededcera tint hreshod l 1 (/48) 1 (/16) ( 1/18) Aggr egator s needt obe 10% l i censedonlyifh teyaccept 25% 11% 17% 20% 17% ee lcr tonc ip aymens t 5 (/48) 1 (/4) ( 1/9) ( 1/6) ( 2/10) 5 (/30) Al lagge rgao trsnee ob dt e 46% 25% 67% 50% 100% 50% 47% 44% i l censed 2 (2/48) 1 (/4) 6 (/9) 8 (/16) (2/ 2) 5 (/10) 1 (4/30) ( 8/18) AeB r il lAggregao trsalo lwedtokeep 52% 75% 67% 62% 40% 50% 25% 48% 60% u fnds padb i ycust ome s r o frbi ls l Yes oven rightoro frlonge? r 2 (2/42) ( 3/4) 6 (/9) ( 8/13) 2 (/5) 1 (/2) 2 (/8) 1 (3/27 9 ) (/15) AeB r i l lAggr egat orsrequi redtoprovd ie 25% 25% 29% 18% 17% 50% 29% 17% Yes aguar ant eeagai nstfundscol e l ct ed? 9 (/36) ( 1/4) 2 (/7) ( 2/11) 1 (/6) 3 (/6) 7 (/24) 2 (/12) -IfYES,ist irequr iedthatthe 50% 100% 33% 100% 33% 33% 40% 100% guaa rnteebee qualormorethan Yes col e lctedfundsatany pon itoftme i ? 6 (/12) (1/ 1) ( 1/3) (2/ 2) 1 (/3) 1 (/3) 4 (/10) (22 /) s I Bl il P aymentn itega rtedwt ihNa t ional 13% 8% 33% 29% 16% 7% Yes CardSw i tchasana ddo -nser vice? 5 (/39) 1 (/12) 2 (/6) ( 2/7) 4 (/25) 1 (/14) s I Bl ilPaymentine tga rtedwt ihFast 18% 25% 25% 15% 17% 20% 21% 13% Payme ntSyse tma sanadd- on Yes sev rice? 7 (/39) ( 1/4) ( 2/8) 2 (/13) ( 1/6) ( 1/5) 5 (/24) 2 (/15) Aet r hefeesofthebil lpayment 51% 75% 67% 55% 33% 100% 43% 50% 54% agge rgat orseparat edfromthebil le fe Yes nt i hevouche? r 1 (9/37) 3 (/4) ( 4/6) 6 (/11) 2 (/6) (11 /) ( 3/7) 1 (2/24 7 ) (/13) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbl eIX5 .cSC E O T RSSE R VEDBYBL ILAGGREGATORS ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal Eas P t a A c s f i i i c a& C entr al n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C i n H c g i o h me Asia O ECD Cai rbbean Afrc ia Afi rca 92% 100% 89% 89% 88% 100% 100% 100% 92% 92% . iMobi lepe r/postpad i 3 (5/38) (33 /) ( 8/9) 8 (/9) 7 (/8) (11 /) (2/ 2) (66 /) 2 (4/26) ( 11/12) 95% 100% 100% 100% 75% 100% 100% 100% 93% 100% i . iUt ii t li es(eg ..wat er,ee lcr tc i,gas,ec t.) 4 (2/44) (33 /) (9/ 9) 1 (41 /4) 6 (/8) (11 /) (2/ 2) (77 /) 2 (5/27) ( 171 /7) 93% 100% 88% 100% 75% 100% 100% 100% 89% 100% i i i.PayTV/n iten ret 3 (9/42) (33 /) 7 (/8) 1 (3/ 13) 6 (/8) (11 /) (2/ 2) (77 /) 2 (4/27) ( 151 /5) 65% 67% 67% 57% 50% 100% 100% 67% 70% 50% v i.Taxes 2 (0/31) 2 (/3) ( 4/6) 4 (/7) 3 (/6) (11 /) (2/ 2) 4 (/6) 1 (6/23) 4 (/8) 71% 100% 60% 57% 67% 100% 100% 71% 78% 50% x i.Schoo/ lunv ier siy t e fes/ tut io in 2 (2/31) (33 /) ( 3/5) 4 (/7) 4 (/6) (11 /) (2/ 2) 5 (/7) 1 (8/23) 4 (/8) 71% 100% 71% 78% 50% 100% 71% 72% 70% v.Gover nmentsev rices,i fnes,ec t. 2 (5/35) (33 /) ( 5/7) 7 (/9) 3 (/6) (22 /) 5 (/7) ( 18/25) ( 7/10) 30% 33% 33% 25% 40% 50% 20% 32% 25% v. iPubi lcta rnspot rat io e n(.g.mer to,bus,ec t.) 8 (/27) 1 (/3) ( 1/3) 2 (/8) 2 (/5) 1 (/2) 1 (/5) 6 (/19) 2 (/8) 41% 60% 57% 20% 100% 20% 35% 57% vi . iTol lroads 1 (1/27) 3 (/5) 4 (/7) 1 (/5) (22 /) ( 1/5) ( 7/20) ( 4/7) 50% 67% 40% 57% 29% 50% 71% 48% 56% vi i i.Ci nemaandene tra tinmentt ickes t 1 (6/32) 2 (/3) ( 2/5) 4 (/7) 2 (/7) 1 (/2) 5 (/7) ( 11/23) ( 5/9) 70% 100% 71% 57% 86% 100% 57% 70% 70% x.Credi tcad r/i nsua rncepaymens t 2 (3/33) (22 /) ( 5/7) 4 (/7) 6 (/7) (22 /) 4 (/7) ( 16/23) ( 7/10) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbl eIX5 .dMOSTUSDC E HANNES L O F RBI LLPAY N ME S T ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haran Go lbal Paci fc i Cenr talAsa i OECD Amerc ia& &N ort h Sout hAsi a A f rc i a LMI C Hg i n hicome Cai rbbean Afi rca 86% 100% 100% 79% 86% 100% 100% 75% 88% 82% . iCashatagens t 3 (6/42) (22 /) (8/ 8) 1 (1/14) 6 (/7) (11 /) (2/ 2) ( 6/8) ( 22/25) ( 14/17) 65% 60% 64% 57% 100% 75% 62% 69% i . iPOSt er n mias l 2 (2/34) 3 (/5) 7 (/11) 4 (/7) (22 /) ( 6/8) 1 (3/21) ( 9/13) 64% 100% 100% 44% 60% 100% 100% 50% 78% 40% i i i.ATMs 1 (8/28) (11 /) (4/ 4) 4 (/9) ( 3/5) (11 /) (22 /) ( 3/6) ( 14/18) ( 4/10) 95% 100% 100% 100% 83% 100% 100% 89% 93% 100% v i.I nten retbankn ig 4 (1/43) (22 /) (9/ 9) 1 (41 /4) 5 (/6) (11 /) (2/ 2) 8 (/9) ( 25/27) ( 161 /6) 95% 100% 100% 100% 83% 100% 100% 89% 93% 100% v.Mobl iebankn ig 3 (9/41) (22 /) (9/ 9) 1 (21 /2) 5 (/6) (11 /) (2/ 2) 8 (/9) ( 25/27) ( 141 /4) 61% 100% 100% 14% 20% 100% 100% 89% 80% 13% v. iMobi lemoney 1 (7/28) (22 /) (22 /) 1 (/7) 1 (/5) (11 /) (2/ 2) 8 (/9) 1 (6/20) 1 (/8) Note:Eachl ineie t nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoudb l n eitep rree tdaszeop r osi t iv e ersponsesforh te specf i icquesi o t n. a Tbe lIX6 . R ME CHANTAGGREGATORS ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- EastAsia& Europe& Hg i n hI come Hg ih Go lbal Pacf ii c C enr talAsi a O ECD Amerc ia& &N orh S t ouhA t sa i Saharan LMI C n icome Cai rbbean Afi rca Afi rca 1 A 1 r etheea r nyMec rhantAggr egao trsny i our 28 2 4 7 8 1 2 4 18 10 u jrs idi ci ton? ByReg ion ByI ncomeLee vl Lai tn d MidleE ast Su b- EastAsia& Europe& Hg i n hI come Hg ih Go lbal Pacf ii c C enr talAsi a O ECD Amerc ia& &N orh S t ouhA t sa i Saharan LMI C n icome Cai rbbean Afi rca Afi rca s I h tereamaxmu i mt un rovervau l o eframec rhant 5% 50% 8% underh teaggr egao tr? 1 (/20) 1 (/2) ( 1/12) Aea r ggr egat orsobl g ie dtoprovi demer chant 59% 50% 60% 57% 57% 100% 100% 40% 63% 50% n ifor mato intotheacqui rerbank? ( 17/29) 1 (/2) 3 (/5) ( 4/7) 4 (/7) (11 /) (22 /) 2 (/5) ( 12/19) 5 (/10) Aea r ggregao trsf /acl i ia ttor s al o lw edtopef rom r 50% 33% 57% 100% 100% 75% 63% 17% 52% Smp i l ii e f ddued l i igence(SDD) onsmal lme r chans t i (n conr tastof t ull C DD)? 1 (3/25) 1 (/2) 2 (/6) 4 (/7) (11 /) (22 /) ( 3/4) ( 12/19) 1 (/6) -IfYES,ar esmal lme r chans t al o lwe dt obei deni ti e f d 38% 50% 67% 100% 50% 33% 100% h troughasn iger l egs ir tydocument? 5 (/13) ( 1/2) ( 2/3) (11 /) 1 (/2) 4 (/12) (1/ 1) -f IY ES,aresma l lmec rhant s al o l wedtobe 45% 67% 100% 50% 33% 40% 100% d ienti fe idas Indi vd iual sincasetheylackbusi ness documentai ton? 5 (/11) ( 2/3) (1/ 1) 1 (/2) 1 (/3) ( 4/10) (11 /) Aet r her ea nyregua lto insthatobl i gethetransf erof f unds t otherecipi entmerchantwt ihnac i et rai np ero id 46% 50% 40% 57% 17% 100% 100% 33% 44% 50% at ferset tl eme nthasoccur redontheA ggr egators ’ 1 (2/26) 1 (/2) 2 (/5) 4 (/7) ( 1/6) (1/ 1) (2/ 2) 1 (/3) ( 7/16) 5 (/10) accoun? t Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a Tbe lIX. 7SR E VC IEPROVD IERSFACL II TATN IGPAYME N TACCEPTANCEVI AQRCODE ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal Eas P t a A c s f i i i c a& C entr al n Icome Ameri ca& &N orth S out hAsa S i aharan LMI C i n H c g i o h me Asia O ECD Cai rbbean Afrc ia Afi rca 18% 33% 38% 17% 18% 18% QRC odeaccepa tncesev rice Yes po rvd iersavai a lbl nt ei hecoun r ty 6 (/33) 2 (/6) 3 (/8) 1 (/6) 4 (/22) 2 (/11) 12% 17% 25% 17% 9% 18% 0 4 (/33) 1 (/6) 2 (/8) ( 1/6) 2 (/22) 2 (/11) 61% 100% 33% 71% 38% 100% 67% 68% 45% Moet r han1 2 (0/33) (44 /) ( 2/6) 5 (/7) 3 (/8) (22 /) 4 (/6) ( 15/22) ( 5/11) Doregulai tonsenfoc retheEMVo r 47% 100% 33% 9% 50% 100% 75% 56% 63% 13% anyotherI nteropea rbil i tysa tndadY r es o frQ RC odes? 2 (1/45) (3/ 3) 2 (/6) 1 (/11) ( 5/10) (22 /) ( 3/4) ( 5/9) 1 (9/30) ( 2/15) 15% 14% 100% 25% -IfNO,howmany df if erentQR Yes sa tndad rsareben igu sed? ( 2/13) 1 (/7) (11 /) 2 (/8) 38% 50% 29% 100% 60% 25% Moet r han1 5 (/13) ( 2/4) 2 (/7) (11 /) 3 (/5) 2 (/8) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SECTO I NX-REFOR N MIGTHENATO I NALPAYMENTSYSTEM Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeX l . 0 NATI O NALPAYMENTSSYSTEMREFORMPLANNEDORENGAGED Tabl eX1 .a ELEMENTSOFTHENATI O NALPAYMENTSSYSTEMBEI NGREFORMED,ANDPROGRESSACHE IVED~CONCEPTUAL/DS ICUSSO I N ELEMENTSO FTH ENATO I NALPAYMENTSSYSTEMBEI NGREFORMED,ANDPROGRESSACHE IVED~DEFN IITI O NOFREQUR IEMENTS/ TabeX l 1 .b FUNCTO I NALT IIES TabeX l . 1c ELEMENTSOFTHENATO I NALPAYMENTSSYSTEMBEI NGREFORMED,ANDPROGRESSACHI EVE MP D~I LEMENTATO I N/TESTN IGSTAGE Tabl eX1 .e ELEMENTSOFTHENATI O NALPAYMENTSSYSTEMBEI NGREFORMED,ANDPROGRESSACHE IVED~PROCUREMENT/DEVELOPMENT TabeX l 2 . FACTORSTHATTRG I GEREDREFORMS TabeX l 3 . APPROACHESFOLLOWEDI NTHEREFORMS BacktoTabe l a Tbe lX. 0NATO INALPAY N ME T S Y SSE TMREO F RMPA L NNEDORENGAGED o fCone tns t ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast EastAsia& Europe& Hg ihIncome SubS -a haran LMI C Hg i n hicome Go lbal Pacf ii c C enr talAsa i OECD A C me ar i r b c i b a& ean &N Af o r i r c h t a Sout hAsi a A r fc i a 72% 40% 93% 55% 81% 43% 75% 92% 82% 55% Legalan e drgua ltoy r r famewor k 4 (1/50) 1 (6/29) 5 (7/79) 2 (/5) ( 14/15) ( 11/20) 1 (3/16) 3 (/7) ( 3/4) 1 (1/12) Lag r e- vau l u efndstr anse fr 66% 80% 73% 70% 53% 40% 75% 70% 63% 69% syst ems 4 (8/73) 4 (/5) ( 8/11) 1 (6/23) ( 8/15) ( 2/5) 3 (/4) 7 (/10) 2 (6/41) 2 (2/32) 61% 67% 58% 68% 50% 29% 67% 100% 57% 67% RTGSsyse tm 2 (0/35) ( 16/24) 3 (6/59) 2 (/3) 7 (/12) 1 (3/19) 5 (/10) 2 (/7) 2 (/3) (55 /) 12% 33% 9% 33% 10% 14% Othera lrgev -au lesyse tm 2 (/20) 2 (/14) 4 (/34) 2 (/6) ( 1/11) ( 1/3) 69% 60% 77% 57% 80% 75% 100% 63% 77% 58% Rea tip l aymentss y t ems 3 (0/39) 1 (8/31) 4 (8/70) 3 (/5) ( 10/13) ( 13/23) 1 (2/15) 3 (/4) (22 /) 5 (/8) 41% 17% 50% 55% 25% 67% 20% 41% 41% ACH 1 (1/27) 7 (/17) 1 (8/44) 1 (/6) 7 (/14) ( 6/11) ( 1/4) ( 2/3) 1 (/5) 35% 50% 15% 73% 50% 67% 42% 24% Chequecl eai rng ( 11/26) ( 4/17) 1 (5/43) ( 1/2) 2 (/13) 8 (/11) 2 (/4) 2 (/3) 36% 20% 33% 29% 50% 67% 50% 42% 27% Cadp r aymentsyse tms 1 (4/39) 1 (/5) ( 4/12) ( 2/7) 2 (/4) 2 (/3) 3 (/6) 1 (0/24) 4 (/15) Mo bl iepayments 46% 50% 25% 25% 60% 100% 71% 58% 27% n iter operabi lt y i pl atf orm 1 (9/41) ( 1/2) 1 (/4) 3 (/12) 6 (/10) (33 /) ( 5/7) 1 (5/26) 4 (/15) 79% 50% 92% 69% 75% 100% 67% 83% 84% 71% Fastpaymentss ytem 4 (2/53) ( 1/2) 1 (2/13) ( 11/16) ( 6/8) (55 /) 2 (/3) 5 (/6) 2 (7/32) 1 (5/21) 19% 50% 29% 33% 32% Other ( 6/19) 6 (/31) 3 (/6) 2 (/7) ( 1/3) Securi t iesandd ei rvai tves 41% 60% 44% 38% 46% 25% 33% 38% 49% 31% set tl eme ntsyt sems ( 26/63) ( 3/5) ( 4/9) 8 (/21) 6 (/13) 1 (/4) 1 (/3) 3 (/8) 1 (8/37) 8 (/26) Foe r g inexchangeset tl ement 19% 25% 29% 16% 29% 33% 21% 16% syst ems 1 (1/58) 1 (/4) ( 2/7) 3 (/19) 4 (/14) ( 1/3) 7 (/33) ( 4/25) 38% 25% 70% 15% 40% 50% 67% 40% 49% 22% Goven rmentpaymens t 2 (6/68) ( 1/4) 7 (/10) ( 3/20) 6 (/15) 3 (/6) 2 (/3) 4 (/10) 2 (0/41) 6 (/27) Cross- bod rerpaymens t and 43% 60% 44% 24% 33% 50% 67% 78% 53% 29% e rmita tnces ( 29/68) 3 (/5) 4 (/9) 5 (/21) 5 (/15) 3 (/6) 2 (/3) 7 (/9) 2 (1/40) 8 (/28) 63% 80% 85% 25% 77% 50% 100% 78% 81% 33% Paymens t oves right 4 (4/70) ( 4/5) 1 (1/13) 5 (/20) 1 (0/13) 3 (/6) (44 /) 7 (/9) 3 (5/43) 9 (/27) 29% 100% 29% 25% 67% 67% 35% 24% Other 1 (4/48) (2/ 2) 2 (/7) 6 (/24) ( 2/3) ( 2/3) 8 (/23) 6 (/25) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. a TbleX1 .a EE LMENTSOF T H ENATI ONALPAY N ME T S Y SST EMBEN IGREO F RME D A , NDPROGRES S ACHE IVED BacktoTabe l o fCont ens t CONCEPTUAL/DS ICUSI SON ByRegi on ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C enta rl I ncome Amerc ia& &N orth S ouhA t sa S i aharan Go lbal Pacf ic i Asia O ECD Cai rbbean Afrc ia Afr ica L C MI n icome 21% 25% 20% 6% 33% 50% 33% 29% 30% 9% RTGSsyse tm 1 (1/53) ( 1/4) 2 (/10) 1 (/18) 3 (/9) 1 (/2) ( 1/3) 2 (/7) 9 (/30) 2 (/23) 11% 33% 25% Otherl arge- vau lesyse tm 1 (/9) 1 (/3) 1 (/4) 35% 50% 38% 50% 50% 33% 36% ACH 9 (/26) 4 (/8) 3 (/8) 1 (/2) 1 (/2) 5 (/15) 4 (/11) 24% 33% 25% 50% 25% 20% Chequecl eai rng 4 (/17) 1 (/3) 2 (/8) ( 1/2) 3 (/12) 1 (/5) 41% 60% 75% 33% 50% 17% 33% 57% Cadp r aymentsyse tms 9 (/22) 3 (/5) 3 (/4) ( 1/3) ( 1/2) 1 (/6) ( 5/15) ( 4/7) Mo bi lepayments 44% 50% 100% 57% 33% 33% 33% 83% n iteo rperabl it y i pa lto frm ( 12/27) 1 (/2) (33 /) ( 4/7) 1 (/3) 3 (/9) 7 (/21) 5 (/6) 26% 33% 14% 29% 40% 33% 29% 29% 21% Fastpaymentss ytem 1 (4/53) 5 (/15) 2 (/14) 2 (/7) ( 2/5) 1 (/3) 2 (/7) 1 (0/34) ( 4/19) 60% 67% 100% 60% Other 3 (/5) ( 2/3) (11 /) ( 3/5) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbl e X1 .aEE LME NTSOFTHENATI ONALPAYMENTS Y SST EMBEN IGREO F RME D A , NDPROGRES S ACHE IVED BacktoTabe l D (EF INITO INO FREQUR IEMENTS/FUNCTO INALT IIS E) o fCone tns t ByRegi on ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C entr al n Icome Amerc ia& &N orth S out hAsa S i aharan L C MI Go lbal Paci fc i Asia O ECD Car ibbean Afri ca Afi rca n icome 21% 40% 17% 22% 33% 14% 27% 13% RTGSsyse tm ( 8/30) ( 3/23) 1 (1/53) ( 4/10) 3 (/18) 2 (/9) 1 (/3) 1 (/7) 11% 50% 25% Otherl argev -al uesyse tm 1 (/4) 1 (/9) ( 1/2) 27% 50% 25% 13% 50% 67% 27% 27% ACH 4 (/15) 3 (/11) 7 (/26) ( 1/2) 2 (/8) 1 (/8) 1 (/2) 2 (/3) 35% 100% 33% 25% 50% 50% 33% 40% Chequecl eai rng 4 (/12) 2 (/5) 6 (/17) (11 /) 1 (/3) 2 (/8) 1 (/2) 1 (/2) 23% 50% 20% 33% 33% 20% 29% Cadp r aymentsyse tms ( 5/22) 1 (/2) ( 1/5) ( 1/3) ( 2/6) 3 (/15) 2 (/7) Mo bi lepayments 7% 14% 11% 10% n iter operabi lt y i pa lto frm 2 (/27) ( 1/7) 1 (/9) 2 (/21) 21% 13% 36% 40% 29% 15% 32% Fastpaymentss ytem 1 (1/53) 2 (/15) ( 5/14) ( 2/5) 2 (/7) 5 (/34) ( 6/19) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbl e X1 .aELEMENTSOF T H ENATI ONALPAY N ME T S Y SST EMBEN IGREO F RME D A , NDPROGRES S ACHE IVED BacktoTabe l o fCont ens t I (MPE LME NTATO IN/ TS ETINGSTAGE) ByRegi on ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& Hg ih C enta rl I ncome Amerc ia& &N orth S ouhA t sa S i aharan Go lbal Pacf ic i Asia O ECD Cai rbbean Afrc ia Afr ica L C MI n icome 40% 25% 30% 56% 22% 50% 33% 43% 30% 52% RTGSsyse tm 2 (1/53) ( 1/4) 3 (/10 1 ) (0/18) 2 (/9) 1 (/2) 1 (/3) 3 (/7) 9 (/30) ( 12/23) 67% 50% 75% 67% 50% 80% Otherl arge- vau lesyse tm 6 (/9) 1 (/2) 3 (/4) ( 2/3) 2 (/4) 4 (/5) 23% 50% 38% 50% 33% 27% 18% ACH 6 (/26) 1 (/2) 3 (/8) 1 (/2) 1 (/3) 4 (/15) 2 (/11) 41% 33% 50% 50% 100% 42% 40% Chequecl eai rng 7 (/17) 1 (/3) 4 (/8) 1 (/2) (1/ 1) 5 (/12) 2 (/5) 23% 50% 20% 33% 33% 27% 14% Cadp r aymentsyse tms 5 (/22) 1 (/2) 1 (/5) 1 (/3) 2 (/6) 4 (/15) 1 (/7) Mo bl iepayments 30% 50% 50% 29% 33% 33% 38% n iter operabi lt y i pa lto frm 8 (/27) ( 1/2) ( 1/2) ( 2/7) ( 1/3) ( 3/9) ( 8/21) 34% 50% 33% 36% 43% 20% 33% 29% 35% 32% Fastpaymentss ytem 1 (8/53) ( 1/2) 5 (/15) 5 (/14) 3 (/7) 1 (/5) 1 (/3) 2 (/7) 1 (2/34) 6 (/19) 40% 33% 100% 40% Other 2 (/5) ( 1/3) (11 /) ( 2/5) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbl e X1 .eEE LMENTSO FTHENATI O NALPAY N ME T S Y SST EMBEN IGREO F RME D A , NDPROGRES S ACHE IVED BacktoTabe l P (ROCUREMENT/DEVEL O PMENT) o fCone tns t ByRegi on ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- EastAsia& C entr al n Icome Amerc ia& &N orth S ouhA t sa S i aharan L C MI Hg ihi ncome Go lbal Paci fc i Asia O ECD Cai rbbean Afrc ia Afi rca 19% 50% 10% 22% 22% 14% 13% 26% RTGSsyst em 2 (/4) 1 (/10) 4 (/18) 2 (/9) 1 (/7) ( 4/30) ( 6/23) 1 (0/53) O h tera lrge- vau le 11% 25% 20% syse tm ( 1/9) 1 (/4) 1 (/5) 15% 100% 25% 13% 13% 18% ACH 4 (/26) (11 /) 2 (/8) 1 (/8) ( 2/15) 2 (/11) 14% 25% 50% 17% 20% Cadp r aymentsyse tms 1 (/4) 1 (/2) 1 (/6) 3 (/15) 3 (/22) Mo bl iepayments 19% 50% 100% 33% 22% 19% 17% n iter operabi lt y i pa lto frm 5 (/27) ( 1/2) (11 /) ( 1/3) ( 2/9) ( 4/21) ( 1/6) 19% 50% 20% 14% 29% 33% 14% 21% 16% Fastpaymentss ytem 1 (0/53) 1 (/2) ( 3/15) ( 2/14) ( 2/7) 1 (/3) 1 (/7) 7 (/34) ( 3/19) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. X2 .FACTORSTHATTRI GGEREDREO F RMS BacktoTabe l o fCont ens t ByReg ion ByI ncomeLee vl Al lEc ono e mis EastAsia& Europe& High Lat in MiddeE l ast Su b- Hg ih C entr al n Icome Amerc ia& &N orth S ouhA t sa S i aharan L C MI Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca 74% 100% 75% 53% 73% 83% 100% 83% 85% 54% Theneedt oreduces yse tmi crs ik 5 (3/72) (44 /) 9 (/12) 1 (0/19 1 ) (1/15) 5 (/6) (4/ 4) 1 (0/12) 3 (9/46) ( 14/26) Then eedt oincr easet heover all e f fc ii encyoft hepayment 96% 100% 93% 96% 100% 100% 100% 92% 96% 97% syse tm ( 78/81) (4/ 4) 1 (4/15) ( 22/23 1 ) (5/ 15) (77 /) (44 /) 1 (2/13) 4 (7/49 3 ) (1/32) 82% 100% 85% 35% 100% 100% 100% 100% 98% 52% Thenee oa dt dvanc i n ef anci aln icl uso ini nthecounr ty 5 (9/72) (44 /) 1 (1/13 6 ) (/17) 1 (51 /5) (77 /) (4/ 4) 1 (21 /2) 4 (6/47) ( 13/25) Respons od et emandsfo rm mak retpar ti ci pans t o frbet ter 87% 100% 92% 78% 85% 83% 100% 91% 93% 75% paymen/ tset te lmentsev rices 5 (9/68) (33 /) ( 12/13) ( 14/18) ( 11/13) 5 (/6) (44 /) 1 (0/11) 4 (1/44 1 ) (8/24) Responsetodemandsfr om mar ketpar ti ci pans t o frne y wtpes 68% 100% 86% 32% 75% 60% 100% 82% 86% 33% ofsev ricepo rvd ies r ( 46/68) (33 /) 1 (2/14 6 ) (/19) ( 9/12) ( 3/5) (44 /) 9 (/11) 3 (8/44 8 ) (/24) Responsetodemandsfo rme nd-user s e (.g.n idi vd iuas l,smal l 77% 100% 93% 61% 79% 40% 100% 83% 87% 60% andme di umenter prs ies)forbet terpaymentandset tl ement sev rices 5 (5/71) (3/ 3) 1 (4/15) ( 11/18 1 ) (1/14) ( 2/5) (4/ 4) 1 (0/12) ( 40/46 1 ) (5/25) Responset od ema ndsfo rmgover nmenti nst i tut ionsforbet ter 57% 100% 89% 22% 50% 60% 100% 67% 76% 26% paymentser vices 3 (4/60) (33 /) ( 8/9) 4 (/18) 6 (/12) ( 3/5) (44 /) ( 6/9) 2 (8/37 6 ) (/23) Respons ot et echnoo lgicaln inovai tons(e. g. upgr adingof oud tatedequi pme nt/ systems,avai l a bi l iy t ofmo ee r f fc iient 96% 100% 100% 91% 93% 100% 100% 100% 100% 91% dei v lerymecha ns ims, newinfa rst rucu tres ben iga bet l o 7 (9/82) (4/ 4) 1 (51 /5 2 ) (1/23 1 ) (4/15) (77 /) (44 /) ( 141 /4) ( 505 /0) ( 29/32) po rcess mut li pep l ayme ntn istu rme nt s/channelst reams) 29% 100% 29% 25% 67% 67% 35% 24% Other 1 (4/48) (22 /) ( 2/7) 6 (/24) ( 2/3) 2 (/3) 8 (/23) 6 (/25) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. BacktoTabe l a Tbe lX3 .APPROACHESFOLL O DI WE H NT EREO F RMS o fCont ens t ByReg ion ByI ncomeLee vl Go lbal EastAsia& Europe& High Lat in Mi ddleE ast Su b- C enta rl n Icome Ameri ca& &N ort h S ouhA t sa S i aharan Hi gh Pacf ic i LMI C Asia O ECD Cai rbbean Afi rca Afi rca n icome 54% 50% 50% 73% 33% 67% 50% 46% 47% 65% Bo rad/ hoi s ltc iappr oach ( 42/78) 2 (/4) ( 7/14) 1 (6/22) 5 (/15) 4 (/6) 2 (/4) 6 (/13) 2 (2/47) ( 20/31) 46% 50% 50% 27% 67% 33% 50% 54% 53% 35% Syse tm- speci f icappr oach ( 36/78) 2 (/4) ( 7/14) 6 (/22) ( 10/15) 2 (/6) 2 (/4) 7 (/13) 2 (5/47) ( 11/31) 25% 50% 29% 43% 23% 8% 18% 37% B “igbang”appo rach ( 19/75) 2 (/4) ( 4/14) 9 (/21) ( 3/13) 1 (/13) 8 (/45) ( 11/30) 75% 50% 71% 57% 77% 100% 100% 92% 82% 63% Graduai s ltappo rach 5 (6/75) ( 2/4) 1 (0/14 1 ) (2/21 1 ) (0/13) (66 /) (4/ 4) 1 (2/13) 3 (7/45) ( 19/30) Sa trt in r gfomtheopea rto inal 15% 13% 9% 29% 17% 25% 15% 19% 9% pat ri cua lri t iesnt i hecounr ty 1 (2/79) ( 2/15) 2 (/23) 4 (/14) 1 (/6) 1 (/4) 2 (/13) 9 (/47) 3 (/32) 85% 100% 87% 91% 71% 83% 75% 85% 81% 91% Sr tat egc i(goa- lbased) 6 (7/79) (44 /) 1 (3/15 2 ) (1/23 1 ) (0/14) 5 (/6) 3 (/4) 1 (1/13) 3 (8/47) ( 29/32) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SUPPLEMENTA-EFFECTSOFTHECOVI D-19PANDE CO MI NPAYMENTSYSTEMS Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) MEASURE MP SI LEMENTEDBYFN IANCA ILAUTHORI TIESTOFACL IITATETHEADOPTI O NOFDG I T IALPAYMENTSDURN IGTHECOVI D-19 Tabl eSA1 .a PANDE C MI MEASURE MP SI LEMENTEDBYFN IANCA ILAUTHORI TIESTOFACL IITATETHEADOPTI O NOFDG I T IALPAYMENTSDURN IGTHECOVI D-19 Tabl eSA1 .b PANDE C MI ACTI O NSTHATFINANCA I LAUTHORITE ISHAVEIMPLEME NTEDORARECONSIDERIN MP GI LEMENTN I NT GI HENEXT12MONTHS TabeS l A2 . TOINC REASECRISI SP REPAREDNESSANDO PERATI O NALANDCYBERRESI LIENCE CHANGESINTHES ECURT IYO FINFORMATO I NANDCOMMUNC IATI O NSSTRATEGYI NTHEFN IANCI ALSECTORSN ICETHEPANDE C MI TabeS l A3 . BEGAN(NT I HEL AST18MO NTHS? ) Tabl eSA4 I . MPACTOFCOVD I-19I NINCREASN IGTHECYBERSECURT IYRS IKS,NG I ENERALANDFORTHEFI NANCI ALSECTOR? ESTI MA TEDINCREASEINREPORTEDCYBE N RI CI DE NT NT SI HEFINANCI ALS ECTORDURI NGTHECOVD I-19PANDEMI C(AGAN ISTA TabeS l A5 . COMP ARABLETIMEIMMEDA ITELYPRI O RTOTHES TARTOFTHEPANDEMIC) TabeS l A MP 6 I . ACTOFCOVI D-19ONDAYT -0D - AYOPERATO I NSOFREMI TTANCESERVC IEPROVD IER R S( SPs) TabeS l A7 .aCUSTOMERSSWI TCHN IGTODG I T IALPAYMEN N TISTRUMENTS TabeS l A. 7bSTEPSTAKENT N OICENTV IIZE/ EASETHEUSEOFDG I T IALPAYMEN N TISTRUMENTS? Tabe lSA1 .aMEASURESI MP E LME NTEDBYFI NANCIALAUTHORT IIS E OF T ACL II TATETHEADOPTO INOF DG IIA T LPAYMENTSDURN IGT HECOVD I-19PANDE C MI ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal EastAsia& C entr al I ncome Ameri ca& &N orth S ouhA t sa S i aharan LMI C Hg ih Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca 44% 80% 50% 18% 67% 38% 50% 40% 59% 17% a.mp I o rvemens t op t aymentn ifa rst rucu tres 2 (8/64) ( 4/5) 4 (/8) 3 (/17) 8 (/12) ( 3/8) 2 (/4) 4 (/10) 2 (4/41) 4 (/23) 22% 20% 25% 12% 45% 25% 20% 28% 13% bI .mpe lmentnewpaymentn ifa rst rucu tres 1 (4/63) 1 (/5) ( 2/8) 2 (/17) 5 (/11) 2 (/8) 2 (/10) ( 11/40) ( 3/23) c.Promot ee nhancedint eropea rbi i ly t ofpayment 45% 80% 38% 18% 64% 38% 75% 56% 59% 22% n istu rmentsands ev rices 2 (8/62) 4 (/5) 3 (/8) ( 3/17) ( 7/11) 3 (/8) 3 (/4) 5 (/9) 2 (3/39) 5 (/23) d.Encour agePS Pstowaiveso e mefesi nthei r 41% 60% 56% 13% 30% 71% 50% 50% 49% 27% po rviso inofpaymentsev rices ( 25/61) 3 (/5) 5 (/9) ( 2/16) ( 3/10) 5 (/7) 2 (/4) 5 (/10) 1 (9/39) ( 6/22) eMa . ndat ePSP stowav ies omef eesi nthei r 25% 60% 22% 20% 50% 50% 22% 36% 5% po rvi so inofpaymentser vices 1 (5/61) 3 (/5) ( 2/9) ( 2/10) ( 4/8) 2 (/4) 2 (/9) 1 (4/39) 1 (/22) . fIncr easemaxi mu r mtansact i o i nl mit s w ( hee r 67% 25% 78% 69% 50% 88% 75% 67% 63% 73% appl i cabe l) 4 (0/60) ( 1/4) ( 7/9) ( 11/16) ( 5/10) 7 (/8) 3 (/4) 6 (/9) 2 (4/38 1 ) (6/22) g.Promot en ewd i gi talpaymentmechani sms(eg .. 65% 80% 78% 31% 64% 88% 100% 70% 78% 41% paymentaccepa tnceviaQ Rcodes) ( 41/63) 4 (/5) 7 (/9) ( 5/16) ( 7/11) 7 (/8) (44 /) 7 (/10) 3 (2/41) ( 9/22) 31% 40% 44% 6% 33% 38% 25% 50% 38% 18% h.Auh tor izai tonofne y wtpesofPSPs 1 (8/59) ( 2/5) 4 (/9) 1 (/16) 3 (/9) ( 3/8) 1 (/4) 4 (/8) ( 14/37) ( 4/22) i .Mo di fc iat ionoft herequi rement s appc l iabet l o 36% 25% 44% 13% 11% 38% 100% 64% 44% 23% aut hentc iai tonmechans ims 2 (2/61) 1 (/4) 4 (/9) ( 2/16) ( 1/9) ( 3/8) (44 /) ( 7/11) 1 (7/39) 5 (/22) 44% 80% 44% 13% 30% 71% 33% 78% 61% 14% . jAccee lraet t hedg it iai z lat ionofG2Ppaymens t 2 (6/59) ( 4/5) 4 (/9) 2 (/16) 3 (/10) 5 (/7) 1 (/3) 7 (/9) 2 (3/38) 3 (/21) 42% 60% 56% 19% 40% 43% 25% 75% 55% 19% k.Accee lraet t hedg it iai z lat ionofP2Gpaymens t 2 (5/59) ( 3/5) 5 (/9) 3 (/16) 4 (/10) 3 (/7) 1 (/4) 6 (/8) 2 (1/38) 4 (/21) 46% 80% 50% 6% 25% 75% 100% 78% 64% 14% . lImpl emena tto inofeK -YC 2 (8/61) ( 4/5) 4 (/8) 1 (/16) 3 (/12) 6 (/8) (3/ 3) 7 (/9) 2 (5/39) 3 (/22) m.mp I lement ato inofremoteonboad ringf ornew 30% 50% 38% 20% 43% 100% 44% 44% 5% mec rhans t/mer chantaccount s 1 (7/57) ( 2/4) ( 3/8) ( 2/10) ( 3/7) (33 /) 4 (/9) 1 (6/36) 1 (/21) n.I mp l eme nt ato inofremoteonboar din o gfr 55% 75% 70% 19% 55% 71% 100% 67% 74% 19% accoun- topenn igfori ndivi duas landfr ims ( 33/60) ( 3/4) ( 7/10) ( 3/16) ( 6/11) ( 5/7) (33 /) 6 (/9) 2 (9/39) ( 4/21) o.mp I l ementai tonofdigt ialpaymentpa ltf ormson 25% 80% 17% 7% 9% 29% 63% 33% 11% e fatur ep hones(i . e .USSDp laf toms r ) ( 14/55) 4 (/5) 1 (/6) ( 1/14) 1 (/11) 2 (/7) 5 (/8) 1 (2/36) ( 2/19) 19% 29% 100% 50% 29% 8% p.Other 5 (/27) 2 (/7) (22 /) ( 1/2) 4 (/14) 1 (/13) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. Tabe lSA1 .bMEA U S RESI MP E LME NTEDBYFI NANCIALAUTHORT IIS E OF T ACL II TATETHEADOPTO INO F DG IIA T LPAYMENTSDURN IGT HECOVD I-19PANDE C MI ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal EastAsia C entr al n Icome Ameri ca& East& SouhA t sa S i aharan LMI C Hg ih &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 88% 67% 100% 100% 100% 67% 100% 75% 86% 100% a.mp I r ovemens t op t aymenti nfa rst rucu tresPer manent 2 (2/25) 2 (/3) (33 /) (3/ 3) (77 /) 2 (/3) (22 /) 3 (/4) 1 (8/21) (44 /) 12% 33% 33% 25% 14% Tempoa rry 3 (/25) ( 1/3) 1 (/3) 1 (/4) 3 (/21) 100% 100% 100% 100% 100% 100% 100% 100% 100% bI .mpl ementnewpaymentn ifa rst rucu tres Per manent 1 (11 /1) (11 /) (22 /) (22 /) (33 /) (2/ 2) (1/ 1) (88 /) (33 /) 96% 100% 67% 100% 100% 100% 100% 100% 100% 75% c.Promoee t nhancedi n e tropea rbi lt iyof Per manent paymenti nsr tumens t andservc ies 2 (3/24) (44 /) 2 (/3) (2/ 2) (7/ 7) (2/ 2) (2/ 2) (44 /) 2 (02 /0) 3 (/4) 4% 33% 25% Tempoa rry 1 (/24) 1 (/3) 1 (/4) 14% 33% 100% 20% 6% 50% d.Encour agePS Pstowaivesomef eesi n Pema r nent h teirpr ovs iionofpaymentsev rices 3 (/22) 1 (/3) (11 /) 1 (/5) 1 (/18) 2 (/4) 86% 67% 100% 100% 80% 100% 100% 94% 50% Tempoa rry 1 (9/22) 2 (/3) (33 /) (33 /) 4 (/5) (22 /) (55 /) ( 17/18) ( 2/4) 14% 50% 25% 8% 100% eMa . ndaeP t SPstowav ies omefeesn i Pema r nent h teirpo rviso inofpaymentser vices 2 (/14) ( 1/2) 1 (/4) 1 (/13) (11 /) 86% 100% 100% 50% 75% 100% 100% 92% Tempoa rry 1 (2/14) (33 /) (11 /) ( 1/2) ( 3/4) (2/ 2) (2/ 2) 1 (2/13) 61% 80% 86% 60% 50% 67% 33% 50% 82% . fInce rasemaximu r mtansaci o t i mi nl t s Pema r nent w ( her eappl icabe l) 1 (9/31) ( 4/5) ( 6/7) ( 3/5) 2 (/4) 2 (/3) ( 2/6) ( 10/20 9 ) (/11) 39% 100% 20% 14% 40% 50% 33% 67% 50% 18% Tempoa rry 1 (2/31) (11 /) ( 1/5) 1 (/7) 2 (/5) ( 2/4) 1 (/3) 4 (/6) 1 (0/20) ( 2/11) g.Po rmo t en ewd g it ialpayment 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% mechans ims ( e g ..payme ntaccept ancevi aPema r nent QRc odes) 3 (23 /2) (44 /) (5/ 5) (33 /) (6/ 6) (44 /) (44 /) (6/ 6) 2 (7/ 27) (5/ 5) 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% h.Aut hoi rzai tonofnewt ypesofPSPs Pema r nent 1 (51 /5) (22 /) (22 /) (1/ 1) (33 /) (22 /) (11 /) (4/ 4) 1 (21 /2) (33 /) 77% 100% 100% 100% 100% 50% 75% 57% 72% 100% . iMo df ic iato inofh terequr iement s Pema r nent appi c la bet l oauh teni tcai tonmechans ims 1 (7/22) (1/ 1) (4/ 4) (2/ 2) (22 /) 1 (/2) 3 (/4) 4 (/7) 1 (3/18) (44 /) 23% 50% 25% 43% 28% Tempoa rry 5 (/22) ( 1/2) 1 (/4) 3 (/7) 5 (/18) . jAccel eraet t hedi gt iai z lat ionofG2P 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Pema r nent payment s ( 181 /8) (44 /) (11 /) (11 /) (22 /) (33 /) (11 /) (66 /) 1 (6/ 16) (22 /) 95% 100% 100% 50% 100% 100% 100% 100% 100% 67% k.Accee lraet t hedi gt ial i zai tonofP2G Pema r nent payments 1 (9/20) (33 /) (3/ 3) 1 (/2) (33 /) (22 /) (1/ 1) (6/ 6) ( 17/ 17) ( 2/3) 5% 50% 33% Tempoa rry 1 (/20) 1 (/2) 1 (/3) 74% 67% 100% 100% 67% 33% 100% 67% 73% 100% . lImpe lmena tto inofeK -YC Pema r nent 1 (7/23) 2 (/3) (44 /) (1/ 1) 2 (/3) 1 (/3) (33 /) 4 (/6) 1 (6/22) (11 /) 26% 33% 33% 67% 33% 27% Tempoa rry 6 (/23) 1 (/3) 1 (/3) ( 2/3) 2 (/6) 6 (/22) 69% 50% 100% 67% 50% 67% 75% 67% 100% m.Impl ementat ionofe rmoteon boar din o gfrPema r nent newme c rhans t/mer chantaccouns t 1 (1/16) 1 (/2) (22 /) ( 2/3) ( 1/2) 2 (/3) 3 (/4) 1 (0/15) (11 /) 31% 50% 33% 50% 33% 25% 33% Tempoa rry 5 (/16) 1 (/2) 1 (/3) 1 (/2) 1 (/3) 1 (/4) 5 (/15) 70% 67% 75% 100% 100% 75% 67% 33% 67% 100% n.mp I e lme nt ato inofremoteonboad ringf orPema r nent accoun- topenn igfori ndivd iual sandfr ims 1 (9/27) 2 (/3) ( 3/4) (2/ 2) (5/ 5) ( 3/4) ( 2/3) ( 2/6) ( 16/24) (33 /) 30% 33% 25% 25% 33% 67% 33% Tempoa rry 8 (/27) 1 (/3) 1 (/4) 1 (/4) 1 (/3) 4 (/6) 8 (/24) 92% 75% 100% 100% 100% 100% 91% 100% o.mp I e lment ato ino fdg ii talpayment Pema r nent pa lto frmsonfeau trephones i (. e.USSD 1 (2/13) ( 3/4) (11 /) (1/ 1) (2/ 2) (55 /) ( 10/11) (22 /) pa ltf orms) 8% 25% 9% Tempoa rry 1 (/13) 1 (/4) 1 (/11) 100% 100% 100% 100% 100% 100% p.Other Pema r nent (33 /) (1/ 1) (11 /) (11 /) (2/ 2) (11 /) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. Tabe lSA1 .bMEA S U RESMP I L EME NTEDBYFN IANCIALAUTHORI TIS E O T A F CL IT IATETHEADOPTO INO F DG IIA T LPAYMENTSDURN IGT HECOVD I-19PANDE C MI ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal EastAsia C entr al n Icome Ameri ca& East& SouhA t sa S i aharan LMI C Hg ih &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 56% 100% 50% 83% 100% 82% 14% a.mp I o rvemens t op t aymentn ifa rst rucu tres 1 (0/18) (2/ 2) 1 (/2) 5 (/6) (2/ 2) 9 (/11) 1 (/7) 59% 100% 50% 83% 100% 100% bI .mpe lmentnewpaymentn ifa rst rucu tres 1 (0/17) (22 /) 1 (/2) ( 5/6) (22 /) 1 (01 /0) c.Promot eenhancedi n t eroper abl it iyof 57% 100% 67% 80% 100% 86% paymentn isr tument s andservc ies 1 (2/21) (3/ 3) 2 (/3) ( 4/5) (33 /) 1 (2/14) d.Encoua rgePS Pstowaivesomef eesn i 21% 100% 50% 43% h teirpr ovs iionofpaymentsev rices 3 (/14) (1/ 1) 2 (/4) 3 (/7) eMa . ndaeP t SPstowav ies omefeesn i 18% 100% 33% 50% h teirpo rvisi onofpaymentser vices ( 2/11) (11 /) ( 1/3) 2 (/4) . fIncr easemaximumt ransact i o mi nl i t s 39% 100% 50% 29% 33% 100% 56% 22% ( w her eappi lcabe l) ( 7/18) (11 /) ( 1/2) 2 (/7) 2 (/6) (11 /) 5 (/9) 2 (/9) g.Po rmo t en ewd g ii talpayment 67% mechani sms e ( g ..payme ntaccepa tnceva i 100% 67% 100% 100% 100% 14% QRc odes) 1 (2/18) (33 /) 2 (/3) (6/ 6) (1/ 1) ( 11/ 11 1 ) (/7) 50% 100% 50% 75% 67% 89% h.Auh tor izai tonofne y wtpesofPSPs 8 (/16) (22 /) 1 (/2) 3 (/4) 2 (/3) 8 (/9) . iMo di fc iato inoft herequi remens t 31% 100% 67% 100% 67% appi c la bet l oauh teni tcat ionmechani sms 4 (/13) (11 /) ( 2/3) (1/ 1) 4 (/6) . jAccee lrat ethedi gi tal i zat ionofG2P 53% 100% 50% 17% 67% 50% 100% 89% 13% payment s 9 (/17) (33 /) 1 (/2) 1 (/6) 2 (/3) ( 1/2) (1/ 1) 8 (/9) 1 (/8) k.Accel erat ethedg ii tal z iat ionofP2G 53% 100% 67% 67% 100% 50% 100% 90% payments 9 (/17) (2/ 2) 2 (/3) ( 2/3) (1/ 1) 1 (/2) (11 /) ( 9/10) 44% 100% 50% 33% 100% 100% 88% . lImpl emena tto inofeK -YC 7 (/16) (2/ 2) 1 (/2) 1 (/3) (22 /) (11 /) 7 (/8) m.Impe lmentai tonofe rmoteon boad rin o gfr 31% 100% 40% 100% 67% newme c rhant s/mer chantaccouns t ( 4/13) (1/ 1) 2 (/5) (11 /) 4 (/6) n.mp I l eme na tto inofremoteonboad rin o gfr 43% 100% 50% 50% 100% 86% account -openn igfori ndivd iual sandfr ims 6 (/14) (2/ 2) 1 (/2) ( 2/4) (1/ 1) 6 (/7) o.mp I l emena tti ono fdi gt ialpayment 31% 100% 33% 50% 67% pa lto frmsonfeau trephones i (. e.USSD pa lto frms) 4 (/13) (22 /) 1 (/3) 1 (/2) ( 4/6) 30% 100% 20% 67% 14% p.Other 3 (/10) (22 /) 1 (/5) 2 (/3) 1 (/7) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbe l S A 2 .ACTIONSTHAT FN IANCIALAUTHORT IIS E HAVEMP I LEME NTED OR ARECON S IDERI N GIMPLEMENTN IGINTH ENEXT12MON H T S OI T NCREASECRS IISPREPAREDNES S ANDOPERATI ON ALANDCYBERRESII LENCE ByReg ion ByI ncomeLee vl Europe& High Lat in MiddeE l ast Su b- Go lbal EastAsia& C entr al I ncome Ameri ca& &N orth S out hAsi a Saharan L C MI Hg ih Pacf ii c n icome Asia O ECD Cai rbbean Afrc ia Afi rca 65% 100% 63% 33% 67% 60% 100% 91% 81% 39% a.mp I o rvemens t op t aymentn ifa rst rucu tres 3 (9/60) (55 /) 5 (/8) 6 (/18) 6 (/9) ( 3/5) (4/ 4) 1 (0/11) 3 (0/37 9 ) (/23) 33% 40% 29% 6% 30% 40% 67% 64% 47% 9% b.mp I e lmentnewpaymentn ifa rst rucu tres 1 (9/58) ( 2/5) 2 (/7) 1 (/17) 3 (/10) 2 (/5) 2 (/3) 7 (/11) 1 (7/36 2 ) (/22) c.Reve iwa ndenhanceoper ato inalcont inut iy 75% pl ans,mechani sms,andprocessesofpayment 100% 100% 50% 70% 80% 100% 80% 86% 59% n ifa rst rucu tres 4 (3/57) (5/ 5) (7/ 7) 8 (/16) 7 (/10) 4 (/5) (44 /) ( 8/10) ( 30/35 1 ) (3/22) d.Reviewande nhanceoperai tonalcont inut iy 59% pl ans,me chani sms ,andpr ocesseso fpayment 100% 71% 15% 50% 60% 100% 80% 77% 26% sev ricespo r vi ders 3 (2/54) (55 /) 5 (/7) 2 (/13) 5 (/10) ( 3/5) (4/ 4) ( 8/10) 2 (7/35) ( 5/19) e.Reve iwa ndenhancecyber -e rsil i e ncypa lns, 79% mechani sms,andprocessesofpayment 100% 100% 56% 89% 60% 100% 82% 89% 62% n ifa rst rucu tres 4 (5/57) (5/ 5) (7/ 7) 9 (/16) 8 (/9) 3 (/5) (4/ 4) ( 9/11) ( 32/36 1 ) (3/21) . fReve iwa ndenhancecyber-e rsl i iencypa lns, 69% 100% 88% 46% 56% 40% 100% 82% 81% 44% mechans ims,andpo rc essesofpaymentsev rices po rvd iers 3 (8/55) (5/ 5) ( 7/8) ( 6/13) 5 (/9) 2 (/5) (4/ 4) ( 9/11) ( 30/37 8 ) (/18) g.I ncr eme ntoves rightandsuper viso inof 72% 100% 78% 38% 75% 50% 100% 91% 92% 33% paymentn ifr ast ructur es 3 (9/54) (5/ 5) 7 (/9) ( 5/13) ( 6/8) ( 2/4) (44 /) ( 10/11) 3 (3/36 6 ) (/18) h.I ncr eme ntoversi ghtandsuper viso inof 72% 100% 78% 38% 78% 50% 100% 91% 92% 33% paymentsev ricesprovd ies r 3 (9/54) (44 /) ( 7/9) ( 5/13) ( 7/9) ( 2/4) (44 /) ( 10/11) 3 (3/36 6 ) (/18) . iIncr easeinst i tut ionalcapacy i t ofi fnanca il 60% 80% 67% 43% 44% 75% 75% 73% 74% 37% auh tori te isforci rsi sresponse 3 (2/53) ( 4/5) 4 (/6) 6 (/14) 4 (/9) 3 (/4) 3 (/4) 8 (/11) 2 (5/34) ( 7/19) . jSet-uporenhancescopeofine tri nsi tt uto inal 58% 80% 50% 50% 25% 80% 75% 73% 67% 45% cood rinat ionmechans imf orci rss irespons o et coverpayment s andmarketi nfa rstu rctuet r opcs i 3 (1/53) ( 4/5) 3 (/6) 7 (/14) ( 2/8) 4 (/5) 3 (/4) 8 (/11) ( 22/33 9 ) (/20) k.Reve iwa ndenhanc a ec shds it rb i ui ton 44% 100% 33% 47% 60% 50% 45% 45% 43% mechans ims, n icu ldn igensurn igli quidt iyat casho -utpon its 2 (4/54) (55 /) 2 (/6) ( 8/17) 3 (/5) 1 (/2) 5 (/11) ( 14/31 1 ) (0/23) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. a Tbe lSA3 .CH ANGESNT I HE N IFORMATIONA NDC OMMU NC IATO INS T SRATG E Y INTHEFN IA NCA I LSE C O T R I SNCETHEPANDEMICBEGAN(INTHE LAST18MONTHS? ) ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Go lbal EastAsia& Europe& Hi g n hI come Amerc ia& &N orh S t ouhA t sa i Sub- Sa haran L C MI Hi g n hicome Pacf ii c C enr talAsa O i ECD A r fc i a Cai rbbean Afi rca 58% 80% 67% 38% 60% 86% 50% 55% 67% 43% a.Moes r ecue r 4 (2/73) ( 4/5) 1 (0/15) 8 (/21) 6 (/10) 6 (/7) 2 (/4) 6 (/11) 3 (0/45) ( 12/28) 25% 20% 13% 33% 20% 14% 50% 27% 20% 32% b.Nochange 1 (8/73) ( 1/5) 2 (/15) 7 (/21) 2 (/10) 1 (/7) 2 (/4) 3 (/11) 9 (/45) 9 (/28) 3% 7% 5% 2% 4% c.Lesssecue r 2 (/73) ( 1/15) 1 (/21) 1 (/45) 1 (/28) 15% 13% 24% 20% 18% 11% 21% d.Don’ tknow 1 (1/73) 2 (/15) 5 (/21) 2 (/10) ( 2/11) ( 5/45) ( 6/28) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbe lSA. 4IMPACTOFCOVD I-19NI I NCREASN IGTH ECYBERSC E URT IYRS IKS, INGENERALANDFORTHEFN I ANCA ILSECTOR? ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Go lbal EastAsia& Europe& Hi g n hI come Amerc ia& &N orh S t ouhA t sa i Sub- Sa haran L C MI Hi g n hicome Pacf ii c C enr talAsa O i ECD A r fc i a Cai rbbean Afi rca a.Yes,ng i enea rland 31% 25% 33% 24% 55% 43% 25% 18% 36% 25% moreforh tefinanca il sect or. 2 (2/70) 1 (/4) ( 4/12) 5 (/21) ( 6/11) ( 3/7) ( 1/4) ( 2/11) ( 15/42) ( 7/28) b.Yes,ng i ener al,butnot 47% pat ri culal rymoreforthe 50% 58% 48% 45% 43% 25% 45% 45% 50% i n f anca ilseco tr. 3 (3/70) 2 (/4) 7 (/12) 1 (0/21) 5 (/11) 3 (/7) 1 (/4) ( 5/11) ( 19/42) ( 14/28) c.No.Nonoi tceabe l 21% 25% 8% 29% 14% 50% 36% 19% 25% mp i ac. t ( 15/70) ( 1/4) 1 (/12) 6 (/21) 1 (/7) 2 (/4) 4 (/11) 8 (/42) 7 (/28) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbe lSA. 5ET SIMATEDINCREASEI NR P E ORTEDCYBERINCI DENTS NT I HE I FNANCI ALSC E O T R DURN IGT HECOVID1 -9PA NDEMIC(AGAN I S T ACOMP ARABLE TME I I MME DIATE LYPRIOR OT T HESTARTOF THEPANDEMIC) ByReg ion ByI ncomeLee vl Lai tn Mi ddleE ast Go lbal EastAsia& Europe& Hi g n hI come Amerc ia& &N orh S t ouhA t sa i Sub- Sa haran L C MI Hi g n hicome Pacf ii c C enr talAsa O i ECD A r fc i a Cai rbbean Afi rca 3% 8% 9% 3% 5% a.Over100pec rent 2 (/58) ( 1/12) 1 (/11) 1 (/39) 1 (/19) b.Bew teen50and100 7% 40% 8% 13% 5% 11% pec rent ( 4/58) ( 2/5) 1 (/12) 1 (/8) 2 (/39) ( 2/19) c.Bet ween2 o5 5t 0 10% 20% 17% 8% 13% 9% 13% 5% pec rent 6 (/58) ( 1/5) 2 (/12) 1 (/12) 1 (/8) 1 (/11) 5 (/39) ( 1/19) d.Bet wee o2 n0t 5 72% 40% 67% 75% 75% 100% 75% 73% 72% 74% pec rent 4 (2/58) 2 (/5) 8 (/12) ( 9/12) 6 (/8) (66 /) ( 3/4) 8 (/11) 2 (8/39) 1 (4/19) 7% 17% 25% 9% 8% 5% e.Decr eased 4 (/58) 2 (/12) 1 (/4) ( 1/11) 3 (/39) 1 (/19) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbe lSA6 .IMPACTOFCOVD I-19ONDAY-TOD -AY OPERATI ONSOF REMIT TANCESERVC IEPROVD IERS(RSP) s? ByReg ion ByI ncomeLee vl High Lai tn Mi ddleE ast Su b- Go lbal EastAsia& Europe& n Icome Amerc ia& &N orh S t out hAsi a Saharan L C MI Hg ihi ncome Pacf ic C i enr talAsa i O ECD Car ibbean Afi rca Afi rca DdR i SPs 9% 14% 11% 13% 20% 6% 14% No,cl osed HQs/oper ato ins 4 (/46) ( 1/7) ( 1/9) ( 1/8) ( 1/5) ( 2/32) ( 2/14) e rma no i pen dui rng o lckdowns? Yes,busn iess 26% 20% 14% 56% 13% 60% 13% 16% 50% asusual ( 12/46) ( 1/5) 1 (/7) 5 (/9) 1 (/8) ( 3/5) 1 (/8) 5 (/32) 7 (/14) Yes,openbut 65% 80% 71% 33% 75% 20% 100% 88% 78% 36% e rduced opea rto ins 3 (0/46) 4 (/5) 5 (/7) 3 (/9) ( 6/8) ( 1/5) (4/ 4) 7 (/8) ( 25/32) 5 (/14) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbe lSA7 .aCUSO T R ME SS T WICHI N OD GT G IIT A LPAYME N TN IST R U N ME S T ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal EastAsia C entr al n Icome Amerc ia& East& Sout hAsi a Saharan LMI C Hg ih &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca a.Ddy i ouobsev reanince rasei h nt euseo f di gi talpaymentn ist rument s o frn iten r ai tonal 61% 50% 71% 75% 67% 60% 75% 25% 55% 75% e rmitt ancessi ncetheCOV D I-19rea ltedc i rsi s 3 (0/49) 2 (/4) 5 (/7) 9 (/12) 6 (/9) ( 3/5) ( 3/4) 2 (/8) 1 (8/33 1 ) (2/16) began? bD .idRS Pstakest epstoi nceni tvi z h eteuse 47% 50% 80% 29% 50% 33% 50% 40% 57% 22% ofdg ii talpaymenti nsr tumens t? 1 (5/32) 1 (/2) 4 (/5) 2 (/7) 3 (/6) 1 (/3) 2 (/4) 2 (/5) 1 (3/23) ( 2/9) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. a Tbe lSA7 .bST EPS A T KENTOINCENTV IIE Z/EASETHEUSEOF DIGT IALPAY MENTN ISTRUME NT? S ByReg ion ByI ncomeLee vl Midde l Europe& High Lai tn Su b- Go lbal EastAsia C entr al n Icome Amerc ia& East& Sout hAsi a Saharan LMI C Hg ih &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca i .Easeofopenn igbasi caccouns t f orh te 35% 25% 75% 50% 50% 50% 33% 50% 8% pup rosesofe rcei vn igre t mia tnces ( 13/37) 1 (/4) 3 (/4) 3 (/6) 2 (/4) 2 (/4) 2 (/6) 1 (2/24) 1 (/13) i i .E aseofopeni ngbasi caccountsforh te 24% 25% 50% 9% 33% 50% 33% 32% 13% pup rosesofsendi ngremit tances 9 (/37) ( 1/4) ( 1/2) ( 1/11) ( 2/6) 2 (/4) 2 (/6) 7 (/22) 2 (/15) i i i.Recommendn igor mandati ngt hecappn ig 13% 67% 43% 21% orr emovaloff eesforsendn ig ( 5/38) ( 2/3) ( 3/7) ( 5/24) i v.Recommendingormandat in h gtec a ppn ig 16% 67% 17% 25% 25% 17% 26% ore rmovalofe fes f ore rcev in ig 6 (/38) 2 (/3) 1 (/6) 1 (/4) 1 (/4) 1 (/6) 6 (/23) v.Ensur ingagentl ocat ionsar eopen–ate last 33% 50% 33% 22% 50% 100% 17% 39% 23% f orresr ti ctedhous r (12/ 36) ( 2/4) 1 (/3) 2 (/9) 2 (/4) (44 /) ( 1/6) 9 (/23) 3 (/13) v. iEnsuri ngATMsandagent s haveenough 54% 67% 80% 60% 33% 50% 50% 43% 56% 50% i q lu d it iy 2 (1/39) ( 2/3) 4 (/5) 6 (/10) ( 2/6) 2 (/4) 2 (/4) 3 (/7) 1 (4/25) 7 (/14) vi . iE aseofonboar dingagent s oe t nsuec r ash 24% 50% 20% 33% 50% 25% 25% 21% ds iti rbui ton 8 (/34) 1 (/2) 2 (/10) 2 (/6) ( 2/4) 1 (/4) 5 (/20) 3 (/14) vi i i.Anyse tpstosuppor tappo rpr iat epi rci ngof 17% 100% 17% 67% 23% 7% o freg inexchangebyRS Ps ( 6/36) (11 /) 1 (/6) 2 (/3) 5 (/22) ( 1/14) 24% 33% 33% 25% 25% 14% 14% 30% x iO . h ter 4 (/17) 1 (/3) 2 (/6) ( 1/4) ( 1/4) 1 (/7) ( 1/7) ( 3/10) Noe t:Eachlineie tmi nthechat rree frstoast andao lnequesi o t n,t husthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rret edaszeop r ost i ive e rsponsesforh tes pecf i icquesi ton. GLOBALPAYMENTSSYSTEMSSURVE G Y( PSS2021) SUPPLEMENTB-CENTRALBANKDI G T IALCURRENCE I C S( BDC) Tabeo l fCone tns t C ( i c lkont hear rowstovs it ieachseci o t n) TabeS l B1 ./2 LI KELH IOODO S FISUN IGCBDCI NTHESHORTANDMEDI UMTERM TabeS l B. 1/2a PLANST S OISUECBDC TabeS l B3 . AREASEXPECTEDTOBEPOST IIVELYAFFECTEDBYCBDC TabeS l B4 . CBDCRS IKSTHATREQUR IESPECF IICATTENTO I N TabeS l B1 .aLK IELH IOODO S FISUI NGCBD NT CI HESHORTANDMEDI UMTERM ByReg ion ByI ncomeLee vl Go lbal Europe& High Lat in Middl e Su b- EastAsia& East& C entr al n Icome Ameri ca& Sout hAsa S i aharan LMI C Hg i n hicome Pacf ii c North Asia O ECD Cai rbbean Afi rca Afi rca ot r 14% 29% 14% 100% 20% 22% h Vey r l i key l es 5 (/35) 2 (/7) 1 (/7) (11 /) 1 (/5) 5 (/23) h nt s) ei r 17% 29% 43% 20% 22% 8% a Lk iey l c e 6 (/35) 2 (/7) 3 (/7) ( 1/5) 5 (/23) 1 (/12) n 3y ua - s m( 1 s i Somewhat 3% 20% 4% f r do i k lely 1 (/35) 1 (/5) ( 1/23) te ihoo 66% 100% 43% 100% 43% 100% 40% 52% 92% l C Uni lkey l e D 2 (3/35) k (44 /) ( 3/7) (99 /) 3 (/7) (2/ 2) 2 (/5) 1 (2/23) 1 (1/12) i B L a tilC 15% 43% 17% 25% 24% e e Vey r l i key l h R 5 (/33) ) 3 (/7) ( 1/6) ( 1/4) ( 5/21) nt s r ei 6y ea c 27% 25% 14% 56% 17% 100% 10% 58% n Lk iey l - a 9 (/33) 3 1 (/4) 1 (/7) 5 (/9) 1 (/6) (1/ 1) 2 (/21) 7 (/12) u m( s is r f e do mt Somewhat 30% 50% 14% 33% 33% 50% 25% 29% 33% i k lely ( 10/33) o 2 (/4) ( 1/7) ( 3/9) 2 (/6) ( 1/2) 1 (/4) 6 (/21) ( 4/12) u o i h d i l me ke 27% 25% 29% 11% 33% 50% 50% 38% 8% i Uni lkey l L 9 (/33) 1 (/4) ( 2/7) 1 (/9) 2 (/6) 1 (/2) 2 (/4) ( 8/21) ( 1/12) ot r 4% 25% 10% h Vey r l i key l es 1 (/27) 1 (/4) 1 (/10) h nt s) ei r 15% 33% 33% 18% 10% a Lk iey l c e 4 (/27) ( 2/6) 2 (/6) 3 (/17) 1 (/10) n 3y ua - s m( 1 s i Somewhat 4% 25% 6% f r do i k lely 1 (/27) 1 (/4) ( 1/17) te oo C h D i 78% 50% 67% 100% 67% 100% 100% 76% 80% l B Uni lkey l e 2 (1/27) 2 (/4) ( 4/6) (7/ 7) 4 (/6) (22 /) (22 /) ( 13/17) ( 8/10) eC Lk i esal 13% l 25% 17% 20% 25% 16% 9% e o Vey r l i key l h 4 (/30) 1 (/4) 1 (/6) 1 (/5) 1 (/4) 3 (/19) 1 (/11) ) Wh nt s r ei 6y ea c 13% 25% 20% 100% 11% 18% n Lk iey l - a 4 (/30) 1 (/4) 1 (/5) (22 /) 2 (/19) 2 (/11) 3 u m( s is r f e do mt Somewhat 27% 25% 17% 29% 40% 50% 25% 26% 27% i k lely 8 (/30) ( 1/4) 1 (/6) 2 (/7) ( 2/5) 1 (/2) 1 (/4) 5 (/19) ( 3/11) o u o i h d i l me ke 47% 25% 67% 71% 20% 50% 50% 47% 45% i Uni lkey l L 1 (4/30) 1 (/4) ( 4/6) 5 (/7) 1 (/5) 1 (/2) 2 (/4) ( 9/19) ( 5/11) ot r 9% 25% 100% 7% 13% h Vey r l i key l es 2 (/23) ( 1/4) (1/ 1) 1 (/15) 1 (/8) h nt s) ei r 13% 60% 20% a Lk iey l c e 3 (/23) 3 (/5) 3 (/15) n 3y ua - s m( 1 s i Somewhat 4% 20% 7% f r do i l kely ( 1/23) 1 (/5) 1 (/15) te C oo D h B i 74% 75% 20% 100% 100% 100% 100% 67% 88% l C Uni lkey l e r 1 (7/23) 3 (/4) ( 1/5) (6/ 6) (4/ 4) (22 /) (11 /) ( 10/15) ( 7/8) k i e L B od r 13% 33% 20% 50% 14% 10% - e Vey r l i key l s h 3 (/24) 1 (/3) 1 (/5) ( 1/2) 2 (/14) 1 (/10) ) s nt s o r r ei a C 6y e c 21% 40% 17% 100% 14% 30% n Lk iey l - a 5 (/24) 2 (/5) 1 (/6) (22 /) 2 (/14) 3 (/10) 3 u m( s is r f e do mt Somewhat 29% 33% 33% 75% 50% 29% 30% l k iely 7 (/24) 1 (/3) 2 (/6) ( 3/4) 1 (/2) 4 (/14) 3 (/10) o u o i h d i l me ke 38% 33% 40% 50% 25% 50% 50% 43% 30% i Uni lkey l L 9 (/24) 1 (/3) ( 2/5) 3 (/6) 1 (/4) 1 (/2) 1 (/2) ( 6/14) ( 3/10) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. TabeS l B1 .bPLANST S OISUECBDC ByRego in ByI ncomeLevel Go lbal Lat in d MidleE ast EastAsia& Europe& Hg ihIncome Sub- Sa haa rn Amerc ia& &N orh t Sout hAsa i L C MI Hi g n hicome Pacf ic i Cenr talAsa i OECD A r fc ia Cai rbbean Afi rca 33% 20% 33% 19% 42% 60% 33% 42% 36% 29% Rea tilCBDC 2 (3/70) ( 1/5) 4 (/12) 4 (/21) 5 (/12) 3 (/5) 1 (/3) 5 (/12) 1 (5/42) 8 (/28) 21% 50% 18% 25% 50% 33% 33% 26% 14% Whoe lsaeC l BDC 1 (3/63) 3 (/6) ( 2/11) ( 3/12) ( 2/4) 1 (/3) 2 (/6) 9 (/34) ( 4/29) 20% 20% 33% 5% 11% 60% 50% 20% 24% 15% CrossB - or derCBDC 1 (1/55) 1 (/5) ( 3/9) 1 (/20) 1 (/9) 3 (/5) ( 1/2) 1 (/5) 7 (/29) 4 (/26) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion. TabeS l B2T . HECENTRALBANKHASTHELEGALAUTHORI TYT S OISUECBDC ByRego in ByI ncomeLevel Midde l Global Europe& High Lai tn Su b- EastAsia East& Hg ih C enta rl I ncome Amerc ia& SouhA t sa S i aharan L C MI &P acf ic i North n icome Asia O ECD Cai rbbean Afi rca Afi rca 30% 33% 23% 5% 53% 33% 25% 50% 38% 17% 1Yes 2 (3/76) ( 2/6) 3 (/13) 1 (/20) 8 (/15) 2 (/6) 1 (/4) 6 (/12) 1 (8/47) 5 (/29) 18% 17% 31% 10% 27% 50% 8% 19% 17% C 2No 1 (4/76) D 1 (/6) ( 4/13) ( 2/20) ( 4/15) ( 2/4) ( 1/12) ( 9/47) ( 5/29) a tilCB 42% e 17% 31% 80% 20% 33% 25% 42% 32% 59% 3Uncer tan i R 3 (2/76) ( 1/6) 4 (/13) 1 (6/20) 3 (/15) 2 (/6) 1 (/4) 5 (/12) 1 (5/47) ( 17/29) 4Legi sa lti oniscur rentl y 9% 33% 15% 5% 33% 11% 7% ben igchangedtoal lowfort ( 7 i /76) 2 (/6) 2 (/13) ( 1/20) 2 (/6) 5 (/47) 2 (/29) 34% 40% 25% 40% 36% 14% 25% 50% 31% 39% 1Yes 2 (4/70) ( 2/5) 3 (/12) 8 (/20) 5 (/14) 1 (/7) 1 (/4) 4 (/8) 1 (3/42) ( 11/28) C 21% 20% 33% 43% 14% 50% 13% 29% 11% D 2No B 1 (5/70) 1 (/5) ( 4/12) 6 (/14) 1 (/7) 2 (/4) 1 (/8) ( 12/42) ( 3/28) e lsaeC l 39% 20% 33% 60% 21% 43% 25% 38% 33% 46% o 3Uncer tan i Wh 2 (7/70) ( 1/5) 4 (/12) 1 (2/20) 3 (/14) 3 (/7) 1 (/4) 3 (/8) 1 (4/42) ( 13/28) 4Legs ia lto iniscur rentl y 6% 20% 8% 29% 7% 4% ben igchangedtoal lowfor 4 t ( i /70) ( 1/5) 1 (/12) 2 (/7) 3 (/42) ( 1/28) 16% 50% 18% 5% 8% 17% 25% 33% 22% 8% 1Yes 1 (0/63) ( 2/4) 2 (/11) 1 (/19) 1 (/13) 1 (/6) ( 1/4) 2 (/6) 8 (/37) 2 (/26) DC 24% 25% 27% 11% 46% 50% 17% 24% 23% B 2No C 1 (5/63) 1 (/4) ( 3/11) 2 (/19) 6 (/13) 2 (/4) 1 (/6) 9 (/37) ( 6/26) b -od rer 54% 25% 36% 84% 46% 50% 25% 50% 46% 65% s 3Uncer tan i s 3 (4/63) ( 1/4) 4 (/11) 1 (6/19) 6 (/13) 3 (/6) 1 (/4) 3 (/6) 1 (7/37) ( 17/26) Cro 4Legi sl ato iniscur renty l 6% 18% 33% 8% 4% ben igchangedtoal lowfort ( i 4/63) ( 2/11) 2 (/6) 3 (/37) ( 1/26) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. TabeS l B3A . REASEXPECTEDTOBEPOST IIVELYAFFECTEDBYCBDC ByRego in ByI ncomeLevel Global High Lat in d MidleE ast Su b- EastAsia& Europe& Hg ih n Icome Ameri ca& &N orh S t ouhA t sa i Saharan L C MI Pacf ii c C enr talAsa i i ncome O ECD Car ibbean Afi rca Afi rca 48% 57% 17% 24% 45% 100% 75% 75% 62% 31% a.Fn ianca ilsa tbi lt iy 3 (0/63) ( 4/7) 1 (/6) 5 (/21) 5 (/11) (66 /) ( 3/4) 6 (/8) 2 (1/34 9 ) (/29) b.Monet arypolc iy 47% 29% 33% 33% 50% 100% 75% 50% 52% 41% mp i e lmentai ton 2 (9/62) ( 2/7) ( 2/6) ( 7/21) 5 (/10) (66 /) ( 3/4) ( 4/8) 1 (7/33 1 )(2/29) 68% 71% 57% 36% 100% 100% 100% 75% 85% 48% c.Fn ianca iln icl uso in 4 (4/65) ( 5/7) 4 (/7) 8 (/22) 1 (11 /1) (66 /) (4/ 4) 6 (/8) 2 (9/34)( 15/31) d.Paymentsef fc iiency 76% 57% 86% 62% 83% 86% 100% 88% 83% 68% d (ome si tc) 5 (0/66) ( 4/7) ( 6/7) ( 13/21) 1 (0/12) 6 (/7) (44 /) 7 (/8) 2 (9/35 2 )(1/31) e.Payment se f fc iiency 59% 67% 67% 40% 20% 100% 100% 71% 63% 50% c (ross- borde) r 1 (6/27) 2 (/3) 2 (/3) ( 2/5) ( 1/5) (11 /) (3/ 3) ( 5/7) ( 12/19) ( 4/8) 71% 57% 67% 67% 73% 67% 100% 88% 74% 69% . fPaymenss t ae fty,o rbusn tess 4 (5/63) ( 4/7) 4 (/6) 1 (4/21) 8 (/11) 4 (/6) (4/ 4) 7 (/8) 2 (5/34)( 20/29) BDC 63% 57% 67% 33% 75% 100% 100% 86% 76% 48% C g.Fn ianca iln itegi ry t il 3 (9/62) ( 4/7) 4 (/6) 7 (/21) 9 (/12) (55 /) (4/ 4) 6 (/7) 2 (5/33)( 14/29) Rea t h.Enabl ea ccesst ocenta rlbank 6 1% 43% 71% 62% 45% 100% 75% 50% 59% 63% moneyd ur ingtimesof emergency 3 (9/64) ( 3/7) 5 (/7) 1 (3/21) 5 (/11) (66 /) ( 3/4) 4 (/8) 2 (0/34)( 19/30) . iEnabea l ccesstocenr talbank 70% 71% 57% 67% 64% 83% 100% 75% 74% 67% moneyingenea rl 4 (5/64) 5 (/7) ( 4/7) ( 14/21) 7 (/11) ( 5/6) (4/ 4) 6 (/8) ( 25/34 2 )(0/30) . jServeasap aymentchannelo fr 40% 43% 71% 10% 45% 80% 75% 38% 61% 17% pubi lcfundn igp r ograms (256 /3) 3 (/7) 5 (/7) 2 (/21) 5 (/11) ( 4/5) 3 (/4) ( 3/8) ( 20/33) ( 5/30) k.Comp e lmenttocasha nd n i-personpaymentme t hod s 64% 71% 100% 29% 82% 100% 50% 75% 79% 47% whens oci aldi stanci ngis 4 (1/64) ( 5/7) (77 /) 6 (/21) ( 9/11) (66 /) 2 (/4) ( 6/8) 2 (7/34 1 )(4/30) e rqu r ied . lProvi dea nat len ra i tvet o 40% 71% 57% 33% 30% 40% 50% 25% 41% 40% paymentsyst emsi ncaseofa ce rditci rss i 2 (5/62) ( 5/7) ( 4/7) ( 7/21) 3 (/10) ( 2/5) ( 2/4) ( 2/8) 1 (3/32 1 )(2/30) 69% 100% 100% 67% 100% 71% 67% m.Other 9 (/13) (1/ 1) (22 /) 4 (/6) (22 /) ( 5/7) 4 (/6) 45% 50% 33% 44% 50% 75% 100% 55% 36% a.Fn ianca ilsa tbi lt iy 2 (0/44) 3 (/6) ( 5/15) ( 4/9) 2 (/4) 3 (/4) (33 /) ( 12/22) ( 8/22) b.Monet arypolc iy 42% 33% 33% 63% 75% 50% 33% 43% 41% mp i e lmentai ton 1 (8/43) ( 2/6) ( 5/15) 5 (/8) 3 (/4) 2 (/4) ( 1/3) ( 9/21 9 ) (/22) 35% 33% 7% 67% 75% 100% 55% 14% c.Fn ianca iln icl uso in 1 (5/43) 2 (/6) 1 (/15) 6 (/9) 3 (/4) (33 /) ( 12/22) ( 3/21) d.Paymentsef fc iiency 64% 67% 25% 53% 78% 50% 100% 100% 73% 57% d (ome si tc) 2 (9/45) ( 4/6) ( 1/4) ( 8/15) 7 (/9) 2 (/4) (4/ 4) (33 /) 1 (6/22 1 )(3/23) e.Payment se f fc iiency 67% 67% 67% 25% 100% 100% 100% 67% 67% c (ross- borde) r 1 (2/18) ( 2/3) 2 (/3) 1 (/4) (11 /) (3/ 3) (3/ 3) ( 8/12) 4 (/6) C 63% 67% 33% 53% 75% 25% 100% 100% 71% 55% D . fPaymenss t ae fty,o rbusn tess B 2 (7/43) ( 4/6) 1 (/3) 8 (/15) 6 (/8) ( 1/4) (4/ 4) (33 /) ( 15/21)( 12/22) e lsaeC l 68% 100% 80% 100% 100% 67% 77% 50% o g.Fn ianca iln itegi ry t Wh 1 (3/19) (3/ 3) 4 (/5) (11 /) (33 /) ( 2/3) ( 10/13) ( 3/6) h.Enabl ea ccesst ocenta rlbank 4 4% 50% 25% 33% 44% 50% 75% 67% 45% 43% moneyd ur ingtimesof emergency 2 (0/45) ( 3/6) 1 (/4) ( 5/15) 4 (/9) ( 2/4) ( 3/4) 2 (/3) ( 10/22 1 )(0/23) . iEnabea l ccesstocenr talbank 43% 50% 21% 63% 50% 100% 33% 52% 33% moneyingenea rl 1 (8/42) 3 (/6) 3 (/14) ( 5/8) 2 (/4) (44 /) 1 (/3) 1 (1/21 7 ) (/21) j .Serveasap aymentchannelf or 33% 67% 40% 67% 46% pubi lcfundi ngp r ograms 6 (/18) 2 (/3) 2 (/5) 2 (/3) ( 6/13) k.Comp e lmenttocasha nd n i-personpaymentme t hod s 47% 33% 75% 67% 67% 58% 20% whens oca ilds itancn igis 8 (/17) 1 (/3) 3 (/4) ( 2/3) 2 (/3) 7 (/12) 1 (/5) e rqu r ied . lProvi dea nat len ra i tv o et 38% 40% 25% 29% 38% 50% 50% 67% 35% 41% paymentsyst emsi ncaseofa ce rditci rss i 1 (6/42) ( 2/5) ( 1/4) ( 4/14) ( 3/8) ( 2/4) 2 (/4) ( 2/3) ( 7/20 9 ) (/22) 46% 50% 20% 23% 63% 75% 100% 50% 59% 32% a.Fn ianca ilsa tbi lt iy 1 (9/41) 3 (/6) ( 1/5) 3 (/13) 5 (/8) 3 (/4) (33 /) 1 (/2) 1 (3/22 6 ) (/19) b.Monet arypolc iy 31% 33% 17% 43% 50% 33% 100% 33% 28% mp i e lmentai ton 1 (2/39) 2 (/6) 2 (/12) ( 3/7) 2 (/4) 1 (/3) (22 /) 7 (/21 5 ) (/18) 48% 33% 40% 23% 33% 100% 100% 100% 67% 26% c.Fn ianca iln icl uso in 1 (9/40) 2 (/6) ( 2/5) 3 (/13) 2 (/6) (55 /) (33 /) (2/ 2) 1 (4/21 5 ) (/19) d.Paymentsef fc iiency 77% 33% 100% 75% 100% 100% 100% 75% 80% d (ome st ic) 1 (0/13) 1 (/3) (11 /) 3 (/4) (11 /) (22 /) (22 /) 6 (/8) 4 (/5) e.Payment se f fc iiency 86% 100% 100% 85% 50% 100% 100% 100% 86% 85% ( cross- borde) r 3 (6/42) (66 /) (55 /) 1 (1/13) 4 (/8) (55 /) (33 /) (22 /) 1 (9/22 1 )(7/20) 58% 50% 50% 31% 71% 80% 100% 100% 75% 40% . fPaymenss t ae fty,o rbusn tess C 2 (3/40) 3 (/6) ( 2/4) 4 (/13) 5 (/7) 4 (/5) (33 /) (2/ 2) 1 (5/20 8 ) (/20) erCBD 54% 50% 40% 23% 57% 100% 100% 100% 71% 35% d r g.Fn ianca iln itegi ry t 2 (2/41) 3 (/6) ( 2/5) 3 (/13) 4 (/7) (55 /) (33 /) (2/ 2) 1 (5/21 7 ) (/20) rossb -o h.Enabl ea ccesst ocenta rlbank 2 8% 33% 25% 8% 29% 50% 67% 50% 40% 16% C moneyd ur ingtimesof emergency 1 (1/39) ( 2/6) 1 (/4) ( 1/13) ( 2/7) 2 (/4) ( 2/3) 1 (/2) 8 (/20 3 ) (/19) . iEnabea l ccesstocenr talbank 32% 33% 25% 43% 50% 100% 50% 50% 12% moneyingenea rl 1 (2/37) 2 (/6) 1 (/4) 3 (/7) 2 (/4) (33 /) 1 (/2) 1 (0/20 2 ) (/17) . jServeasap aymentchannelo fr 17% 33% 50% 22% pubi lcfundn igp o rgrams 2 (/12) ( 1/3) ( 1/2) 2 (/9) k.Comp e lmenttocasha nd n i-personpaymentme t hod s 33% 33% 33% 50% 50% 44% whens oci alds itancn igis 4 (/12) 1 (/3) 1 (/3) ( 1/2) 1 (/2) 4 (/9) e rqu r ied . lProvi dea nat len ra i tv o et 27% 33% 50% 50% 25% 33% paymentsyst emsi ncaseofa ce rditci rss i 3 (/11) ( 1/3) ( 1/2) ( 1/2) ( 2/8) ( 1/3) 33% 50% 100% 25% 50% m.Other 2 (/6) ( 1/2) (1/ 1) 1 (/4) 1 (/2) Note:Eachl i n t e ei nt mi hechat rree frstoasa tndal onequesi o t n,h tusthenumberofo ttale rspondens t mayvay r.Ba lnksnt i hechat rshoul db n eitep rree tdaszeop r ost i iv e ersponsesfort hespecf i ic quest ion. SC4C . BDCRI SKSTHATREQUI RESPECF IICATTENTO I N ByRego in ByI ncomeLevel Midde l Global Europe& High Lai tn Su b- Hg ih EastAsia East& South C enta r n l Icome Amerc ia& Saharan LMI C &P aci fi c Asia O ECD Cai rbbean North A si a Afi rca n icome Afi rca 71% 86% 50% 82% 40% 83% 100% 67% 66% 77% a.Monea trypoi lc i yrsks ( 47/66) 6 (/7) ( 4/8) 1 (8/22) ( 4/10) ( 5/6) (4/ 4) ( 6/9) ( 23/35 2 ) (4/31) 83% 100% 63% 91% 55% 100% 100% 89% 81% 87% b.Fn ianca ilst abl it iyr isks 5 (5/66) (77 /) ( 5/8) 2 (0/22 6 ) (/11) (5/ 5) (4/ 4) 8 (/9) ( 29/36 2 ) (6/30) 93% 100% 89% 91% 83% 100% 100% 100% 92% 94% c.Daap t r ivacy 6 (4/69) (77 /) ( 8/9) 2 (0/22) ( 10/12) (66 /) (4/ 4) (99 /) ( 35/38 2 ) (9/31) 74% 86% 71% 77% 40% 100% 100% 67% 68% 81% C d.Coune tre fii tng 6 (/7) ( 5/7) 1 (7/22 4 ) (/10) (6/ 6) (44 /) 6 (/9) ( 23/34) ( 25/31) D 4 (8/65) a tilCB 96% 100% 100% 91% 100% 100% 100% 89% 97% 94% e e.Cyberrs ik R 6 (6/69) (77 /) (9/ 9) 2 (0/22) ( 12/ 12) (66 /) (4/ 4) 8 (/9) ( 37/38 2 ) (9/31) 70% 71% 71% 77% 50% 100% 75% 56% 64% 77% . fIl lc iiti fnance 4 (5/64) ( 5/7) 5 (/7) 1 (7/22 5 ) (/10) (55 /) 3 (/4) 5 (/9) 2 (1/33) ( 24/31) g.Fn iancialanddg iia tl 71% 71% 75% 50% 75% 100% 75% 89% 86% 52% i li le tracy 4 (8/68) 5 (/7) ( 6/8) ( 11/22 9 ) (/12) (6/ 6) ( 3/4) 8 (/9) ( 32/37 1 ) (6/31) 100% 100% 100% 100% 100% 100% h.Other (5/ 5) (2/ 2) (22 /) (1/ 1) (3/ 3) (2/ 2) 51% 67% 25% 47% 38% 67% 100% 33% 55% 48% a.Monea trypoi lc i yrsks 2 (2/43) ( 4/6) 1 (/4) 7 (/15) 3 (/8) ( 2/3) (4/ 4) 1 (/3) ( 12/22) ( 10/21) 61% 67% 50% 53% 44% 67% 100% 100% 65% 57% b.Fn ianca ilst abl it iyr isks ( 27/44) 4 (/6) ( 2/4) 8 (/15) ( 4/9) ( 2/3) (4/ 4) (33 /) ( 15/23 1 ) (2/21) 63% 83% 100% 33% 56% 75% 75% 100% 75% 50% c.Daap t r ivacy 2 (9/46) ( 5/6) (5/ 5) 5 (/15) 5 (/9) ( 3/4) 3 (/4) (33 /) ( 18/24) ( 11/22) C 47% 50% 67% 53% 13% 50% 50% 67% 38% 55% D d.Coune tre fii tng B ( 20/43) 3 (/6) ( 2/3) 8 (/15) 1 (/8) 2 (/4) ( 2/4) ( 2/3) 8 (/21) 1 (2/22) e lsaeC l 98% 100% 100% 93% 100% 100% 100% 100% 100% 95% o e.Cyberrs ik Wh 4 (5/46) (66 /) (5/ 5) 1 (4/15) (9/ 9) (44 /) (4/ 4) (33 /) ( 24/ 24 2 ) (1/22) 48% 50% 67% 40% 50% 33% 50% 67% 48% 48% . fIl lc iiti fnance 2 (0/42) ( 3/6) 2 (/3) 6 (/15) 4 (/8) ( 1/3) 2 (/4) 2 (/3) ( 10/21) ( 10/21) g.Fn iancialanddg iia tl 41% 33% 25% 20% 67% 33% 50% 100% 48% 33% i li le tracy 1 (8/44) 2 (/6) ( 1/4) ( 3/15) ( 6/9) 1 (/3) ( 2/4) (3/ 3) ( 11/23) 7 (/21) 67% 100% 100% 50% 100% h.Other 2 (/3) (11 /) (1/ 1) 1 (/2) (11 /) 63% 83% 40% 69% 43% 50% 100% 50% 57% 68% a.Monea trypoi lc i yrsks 2 (5/40) ( 5/6) 2 (/5) 9 (/13) 3 (/7) ( 2/4) (3/ 3) 1 (/2) ( 12/21) ( 13/19) 70% 83% 40% 69% 57% 75% 100% 100% 67% 74% b.Fn ianca ilst abl it iyr isks 2 (8/40) ( 5/6) 2 (/5) 9 (/13) 4 (/7) ( 3/4) (3/ 3) (22 /) ( 14/21) ( 14/19) 86% 100% 100% 85% 43% 100% 100% 100% 86% 85% c.Daap t r ivacy 3 (6/42) (66 /) (6/ 6) 1 (1/13) 3 (/7) (55 /) (3/ 3) (22 /) 1 (9/22) ( 17/20) DC 70% 67% 75% 69% 29% 100% 100% 100% 70% 70% B d.Coune tre fii tng C ( 28/40) 4 (/6) ( 3/4) 9 (/13) ( 2/7) (55 /) (33 /) (22 /) ( 14/20 1 ) (4/20) b -od rer 95% 100% 100% 92% 86% 100% 100% 100% 100% 90% s e.Cyberrs ik s 4 (0/42) (66 /) (6/ 6) 1 (2/13) 6 (/7) (55 /) (3/ 3) (22 /) 2 (22 /2) ( 18/20) Cro 79% 83% 100% 77% 71% 100% 67% 50% 80% 79% . fIl lc iiti fnance 3 (1/39) ( 5/6) (4/ 4) 1 (0/13) 5 (/7) (44 /) 2 (/3) 1 (/2) 1 (6/20) ( 15/19) g.Fi nancialanddi gia tl 59% 67% 60% 46% 57% 60% 67% 100% 67% 50% l ii lt eracy 2 (4/41) 4 (/6) 3 (/5) ( 6/13) ( 4/7) ( 3/5) 2 (/3) (2/ 2) 1 (4/21 1 ) (0/20) 50% 100% 50% h.Other 1 (/2) (1/ 1) 1 (/2) Noe t:Eachln ieie tmi h ntechat rree frstoasa tndao lnequest i o n,h tusthenumberoft otale rspondens t mayvay r.Ba lnksnt i hechar tshoudb l ei ntep rree tdaszeop r osi t iv e ersponsesfor h tespecf i icquest ion.